We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KES
Near Austin, TX 78732
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of intermittent noise issues, I tested baffle, fan motors, compressor, and defrost system, all tested good at time of service. Customer had video of noise, sounded like the frost/ice hitting the heating element and sizzling during automatic defrost. Tested good, normal noise."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/26/2021
"Arrived on site for washer having a burning small. Customer stated fault only happened once and has done 3 loads since then with no issues. Also stated that it was a heavy load. Beach towel that were left out in the rain. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F7-E7 motor not able to reach target speed. Ran automatic test mode and tested all components. Ran manual test mode and ran high spin to attempt to recreate motor fault also switching to agitation back to high spin. Tested motor resistance and found within range. Inspected gearcase and cam. All tested good, no water leaks detected. Spoke with customer on user care guide and operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78641
Wesley
Job Details: 04/26/2021
Arrived onsite and replaced control and ui together per last tech diagnosis. All checks good. Unit is now operating as designed.
We serviced a
FRIGIDAIRE OVEN
Model BGGF3042KFK
Near Austin, TX 78749
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected range and after disassembling cooktop surface found someone has spilled clarified butter enough that it saturated insulation around oven. Cleaned it off as best as possible. No parts can be replaced that will correct this issue, job complete. Took pictures"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Niederwald, TX 78640
Robert
Job Details: 04/26/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. If noise continues will need to replace gearcase.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78738
Brandon
Job Details: 04/26/2021
"Arrived on site for customer complaint of unit not completing cycles l found actuator and control needed replacing, I replaced both parts, unit tested good."
We serviced a
GE RANGE
Model n/a
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78728
David Z
Job Details: 04/26/2021
Arrived on site to install previously diagnosed control to resolve oven popping breaker. Replaced appliance manager and retested unit. Unit powered on and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/26/2021
"Arrived on site for dw not drying dishes. Placed in diagnostics and no error codes came on. Ran through diagnostics cycle without issue. All components activated as designed and heating element was hot at end of diagnostics cycle. Found rinse aid dispenser was completely empty and rinse aid dial was turned all the way to five. Customer provided their own rinse aid, so we topped it off. Adjusted dispenser dial to two instead of five to work with customers water softener for best drying performance based on that water softener has salt and is being utilized as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 04/26/2021
"Arrived on site to inspect unit for not creating ice, upon inspection found the unit filled and kept filling indicating a bad water level sensor, I found a broken wire on grid section, ordering grid and returning with pump. Office to reschedule ; ordrng 1 W10783275 (GRID)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Jacob
Job Details: 04/26/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lorena, TX 76655
Jonathan M
Job Details: 04/26/2021
Arrived on site for a dishwasher that won?t clean dishes. Inspected unit and work area. Placed unit in service diagnostics and found an F7 E1 (no heat) and F6 E4(float switch open) error code. Found a plastic top under the float switch and removed the obstruction. Ran the unit through an auto test and found the unit not heating during the heat cycle. Inspected heater elements and found it broken right in the middle. I was not sent with a heater so the office need to order heating element for repair. .; ordrng 1 W10518394 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78731
David Z
Job Details: 04/26/2021
Arrived on site to diagnose dishwasher with control panel issue. Found control panel broken on left side by vent. Replaced with new panel. Unit is working as designed with no other damage. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Austin, TX 78717
Kayman
Job Details: 04/26/2021
Arrived onsite for refrigerator with cracked bin in the RC. Upon inspection I found the bin in question. I replaced the bin. Job complete.
We serviced a
GE WASHER
Model GUD27ESSMWW
Near Austin, TX 78729
David Z
Job Details: 04/26/2021
"Arrived on site to follow up on dryer not drying and making noise. On arrival found the motor running but drum not turning. Checked belt and found belt had come off tensioner. There is play in the front of the drum where it meets the guide, likely causing the belt to come out. Reseated belt so customer can use, but they are going to replace. Call complete,."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Austin, TX 78749
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected microwave and found counter light bulb connection is loose, after resetting took a short video of it working properly.
We serviced a
GE DRYER
Model DPSE810GG4WT
Near Austin, TX 78748
Kevin
Job Details: 04/26/2021
"Arrived on site and inspected dryer ran it empty and it heated for 3 minutes then paused for 1 minute then on for 1 minute off for 1 minute. Dryer reaches 150 drops to 120 and then turns back on. After several cycles it dropped slowly to 90 degrees and stayed at that temperature without igniting again.
We serviced a
GE MICROWAVE
Model JE1640GB01
Near Waco, TX 76712
Jonathan M
Job Details: 04/26/2021
Arrived on site for a microwave that is not heating. Inspected unit and work area. Tested unit and confirmed customers complaint. Found the unit making a vibrating grinding sound as it was attempting to heat. Check door switches in all door switches checked good. Checked the magnetron and found no evidence of a burn out or improper resistance through the magnetron. Replace diode and tested unit. Unit still would not heat. Replaced capacitor and tested unit. Unit still would not eat. Spoke to CS and was advised to replace the magnetron as well to ensure the transformer was not at fault. Replace magnetron and unit begin working as designed. Call complete.
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Buda, TX 78610
Jacob
Job Details: 04/24/2021
Arrived onsite for unit making noise during use. Upon further inspection. Found that a piece of metal was stuck between the door bearing and the drum. Removed piece of metal. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Lake Hills, TX 78746
Jacob
Job Details: 04/24/2021
Arrived onsite for lights in refrigerator and freezer not working. Upon further inspection. Found that the freezer light is not working. Ordered part. Office to reschedule. ; ordrng 1 W10695459 (module)
We serviced a
KENMORE REFRIGERATOR
Model 106.5176351
Near San Marcos, TX 78666
Andrew
Job Details: 04/24/2021
"Arrived on site to test unit for frost build up in RC. Found drain line was clogged causing frost build up. Defrosted evap and cleared line, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78745
Jacob
Job Details: 04/24/2021
Arrived onsite for lights at the top of the unit and freezer had gone out. Looked at the unit and saw the lights were out. Module is still on order. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Waco, TX 76705
Jonathan M
Job Details: 04/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced tracks and adjusters and tested unit. Unit is not working as designed. Call complete.
We serviced a
GE MICROWAVE
Model DVM71955F1SS
Near Georgetown, TX 78633
Lou
Job Details: 04/24/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 secs. Once done, the water was room temp. Pulled the unit from the wall and tested the mag, cap, diode. Found the mag, diode open.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Georgetown, TX 78628
Lou
Job Details: 04/24/2021
"Arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the dispenser and found that water will drip after done dispensing. I removed and replaced the water fitting and retested and the unit is operating as designed with no further drips. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78705
Jacob
Job Details: 04/24/2021
"Arrived onsite for unit not heating in the oven. Tested unit. Unit would not heat. Checked voltage, unit got 240v. Checked bake and broiler and fuse, all Checked good. Found the control needed to be replaced.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Kyle, TX 78640
Jacob
Job Details: 04/24/2021
Arrived onsite for unit not having any power. Checked the u it. Upon further investigation. Found that the fuse went out. Replaced fuse. However could not test the unit as the unit had no power coming from the outlet. Let customer know to contact an electrician. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near San Marcos, TX 78666
Andrew
Job Details: 04/24/2021
Arrived on site to test unit for grease build up on cabinets above microwave. Found damper door was obstructed preventing proper ventilation. Also found cabinet doors are sticking out above grille vent area causing grease build up. Unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Lou
Job Details: 04/24/2021
"Arrived on site to install previously diagnosed and ordered part. Pre previous techs diagnosis, I removed and replaced the inlet valve and tested. I found a good amount of ice in the bin and the ice maker with ice in it. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 04/24/2021
"Arrived on site to test unit for not draining properly. Found actuator was not hook into shifter. Replaced actuator. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KENMORE WASHER
Model 110.246323
Near Buda, TX 78610
Jacob
Job Details: 04/24/2021
Arrived onsite for unit not drain ping and spinning. Checked drain pump. Nothing clogged in the in the drain pump. Upon further inspection. Found that the lid switch was broken. Replaced lid switch. Tested unit. Unit tested unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78132
Andrew
Job Details: 04/24/2021
"Arrived on site to test unit for error code f3e0(open sensor). Sensor was not open but replaced anyway. Tested unit, same error code prompting. Continuity through harness is good. Resistance from senor is good. Needing control to fix unit. Office to reschedule. ; ordrng 1 W11317846 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78745
Jacob
Job Details: 04/24/2021
Arrived onsite for unit being erratic. Put unit in diagnostics for error codes. Found F5E1 lid switch fault. Put unit though automatic diagnostics 2 times. Error code disappeared. Could not find issue with the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 04/24/2021
"Arrived on site to test unit for frost buildup in FC. Found gasket in pantry door not sealing properly causing air leak into FC from return vents. Found pantry rails were off on right side causing gap. Fixed rails, tested unit, unit works good. Customer also complained of ice maker stopped working. Found cube kept feeler arm up in the off position preventing ice maker from completing cycle from thinking ice bin was full. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Georgetown, TX 78633
Lou
Job Details: 04/24/2021
"Arrived on site to inspect washer not spinning/draining. Upon further inspection, I placed the unit in diagnostics showing error code F0E2-Suds. Cleared the code and continued with testing. The unit operated as designed with no further error codes. I manually drained the unit and checked the WL sensor/tube and found it clear. I found where water has been leaking from the dispenser and water streaks on the right side unit under the console (photos). Per service pointer W11481741, I am ordering the dispenser assembly and due to the error code, I am ordering the WL sensor. Office to,schedule return service and will return with all prescreened parts. No water leaks observed during service other than the dry water streaks present.; ordrng 1 W11465533 (Dispenser assembly) and 1 W11316246 (WL sensor)"
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 04/24/2021
"Arrived on site to replace control and TOD. Installed parts, tested unit, unit is now receiving proper voltage. Igniter actually blew while testing. Needing lower oven igniter to complete. Office to reschedule.; ordrng 1 WB13K10043 (range igniter glow b)"
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Georgetown, TX 78633
Lou
Job Details: 04/24/2021
"Arrived on site to inspect washer lid lock light flashing. Upon further inspection, I found the lid lock light on. I placed the unit in diagnostics and checked for codes and found F1E1-control. Cleared the code and continued with testing. Unit operated as designed in diagnostics. Tested the control at the J7 connector and got 125V. Tested at the J2 connector and did not get the recommended voltage DC. Tested the lid latch at connector J15 and it was within range of ohms. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE05
Near Gatesville, TX 76528
Jonathan M
Job Details: 04/24/2021
Arrived on site for refrigerator that?s still not cooling properly. Inspected unit and work area. Found the freezer temperature at 40?. Checked pressures and found the low side sitting in a vacuum at -20 psi in the high side sitting at 75 psi. This would indicate low refrigerant in the unit. Used a black light to check for a leak and found no indication of any leaks at the evaporator or underneath the unit. Added some refrigerant charge and unit held pressures for over 35 minutes. Advise customer to keep an eye on it and to advise if there are further problems. Unit began to cool and was down to 35?F prior to leaving. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Waco, TX 76705
Jonathan M
Job Details: 04/24/2021
Arrived on site for a refrigerator that has a gasket that separating and a freezer door that won?t close properly. Inspected unit and work area. Found the freezer door had not been aligned prior to the screws going in. Adjusted the door to form better fitting. Found refrigerator door gasket not completely pressed in causing the gasket to pull out when the door was open. Re-positioned gasket and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ01
Near New Braunfels, TX 78130
Andrew
Job Details: 04/24/2021
Arrived on site to test unit for no water. Door harness tested good. Water pressure is correct at 55psi. Valve is not opening up to ice maker or dispenser. Needing valve to fix issue. Office to reschedule.; ordrng 1 W11512399 (INLET VALVE) and 1 WPW10341320 (valve-inlt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHB01
Near New Braunfels, TX 78130
Andrew
Job Details: 04/24/2021
"Arrived on site to test unit for leaking from front of FC. Found drain tube was obstructed with foam. Cleared drain tube. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJB8
Near Waco, TX 76708
Jonathan M
Job Details: 04/24/2021
An ice machine that is not making ice. Inspected area. Tested unit in at icemaker running as designed except cooling. Checked condenser for lint build up and found minimal build up. Inspected compressor and found rust build up and a hissing spun on one of the evaporator lines. Spoke to PR and he advised to order all sealed system components since the unit lost all refrigerant. Ordering parts and office will need to contact AHS for authorization and contact the customer for a return date if authorization is given. ; ordrng 1 W10843121 (filter dryer) and 1 WP2313624 (condenser) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Waco, TX 76708
Jonathan M
Job Details: 04/24/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Found the unit halfway stuck in a harvest and not moving. Went to jump the icemaker and found the unit attempting to turn but not actually turning. Checked voltage going to the icemaker and found proper voltage. Ordering icemaker and office will need to contact the customer for a return date due to out of stock and PSP items. ; ordrng 2 W11284458 (icemaker)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Lorena, TX 76655
Jonathan M
Job Details: 04/24/2021
Arrived on site for a microwave that won?t turn off the hood lamp. Inspected unit and work area. Found the unit not cycling power as it should to the light. Replaced control and tested unit. Unit begin working as designed. Call complete.
We serviced a
IKEA DISHWASHER
Model IDF330PAGW0
Near Georgetown, TX 78626
Lou
Job Details: 04/24/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found power to the unit. Placed it in diagnostics showing error code F4E3. Cleared the code and continued with testing. The motor failed to operate. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/23/2021
"Arrived onsite for unit console staying on not cancelling and screen blanking. Upon arrival found unit hard to get into diagnostics as UI relays were sticking UI screen also had streak running through, checked connection. Connection is good. Ordering UI and control. Office to reschedule upon receiving parts.; ordrng 1 W11297709 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78751
Jacob
Job Details: 04/23/2021
Arrived onsite for unit still giving F9E1 error code. Went ahead and replaced the the vent. Tested unit in diagnostics 2 times. No error code returned. No leaks at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Austin, TX 78746
Richard
Job Details: 04/23/2021
Arrived onsite for the dishwasher not working properly. Replaced the sump and pump motor and heating element. Dishwasher tested good and no leaks detected complete.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB01
Near Georgetown, TX 78628
Jimmy J.
Job Details: 04/23/2021
"Arrived on site for Customer states gasket is not sealing properly at the top and getting ice build-up. Found top of door gasket was well seated in the door, but not molding to the fridge cavity as designed. With this, frost build up was taking shape in this area of the top cavity section. Used heat gun to reshape the gasket against the cavity to allow for a proper seal. Inspected remainder of gasket to ensure it was seated and sealing properly. The remainder of the gasket is seated and sealing as designed. Took a short piece of foil tape to hold the door shut for 24 hours and allow new seal at top of fridge to set. Fridge running as designed. Job completed."
We serviced a
KENMORE DRYER
Model 110.6613241
Near Austin, TX 78737
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit not starting a cycle, found element shorted to ground and blown thermal fuse. I replace element and fuse, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78729
David Z
Job Details: 04/23/2021
"Arrived on site to follow up on dishwasher that was leaking. On arrival customer told me the leaks had stopped when they turned down the valve on their wall. Checked water pressure and found 98 psi of water at inlet valve. Used clear door and found that when the unit fills it is spraying out the inlet hole due to the high pressure, and causing the water level to be high. Reduced valve and pressure and unit is now longer leaking. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Austin, TX 78725
Kevin
Job Details: 04/23/2021
"Arrived on site and inspected refrigerator and found no ice production, found fill tube is frozen and cleared it. Prescreened Icemaker broken in box. Also found water dispenser flow is weak, removed filter and added a bypass and dispenser is now correct. Cycled original Icemaker and it will now run and filled with water. If issue continues will need a new Icemaker"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and repaired unit operating with water hose kink. Restored water to unit to repair functionality. All checks good.
We serviced a
KITCHENAID OVEN
Model KSGG700ESS0
Near Dale, TX 78616
Noah D
Job Details: 04/23/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit lit but extinguished itself immediately, checked polarity and found 48v on one side and 70v on the other, customer must have outlet fixed. Tested on a good outlet with no problems.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/23/2021
Arrived on site to replace valve from previous diagnosis. Found unit was misdiagnosed. Inlet tube is obstructed preventing unit from receiving water. Attempted to clear line with no success. Needing inlet tube.Office to reschedule; ordrng 1 W11257051 (tube-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXB02
Near Austin, TX 78759
Brandon
Job Details: 04/23/2021
"Arrived on site for customer complaint of unit not cooling in freezer and not cold enough in fresh food section, found fans running, but compressor was not running, I activated compressor test and gained access to evaporator. Evaporator had a good frost pattern after about 10 minutes of running, found control boards failed.
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/23/2021
Arrived on site for FLASHES ERROR CODE F8E0 - MIGHT NEED A BLOWER/ W11107275 - WONT TURN ON OVEN AT ALL. Unplugged oven to reset. Placed in bake to preheat to 350. Once oven reached 175 F8E0 came up as expected. Ran diagnostics and three error codes were stored all F8E0. Cleared error codes.Removed blower fan and installed new blower fan. Ran preheat at 350 and oven reached preheat. Allowed an additional five minutes to ensure oven was working s designed. No faults during preheat through high and low temps. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/23/2021
"Arrived on site for For the past 2 weeks, we have noticed an increasing occurrence of a very loud, grinding sounding noise. It was typically at the end of the spin cycle but now we sometimes hear it sooner. Placed in diagnostics and no error codes came on. Customer stated that they ran the washer recently and the noise went away. Placed in auto cycle and washer is running as designed without issue or noise. Inspected cam, actuator, and belt. All components looked good. Nothing was loose or not properly secured. No grease upon inspecting undercarriage either. Based on the noises I will be ordering a new belt to install upon return visit and returning with all parts JIC. Customer will take a video if the noise comes back. ; ordrng 1 W10808317 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/23/2021
Arrived on site to install previous diagnosed part. Removed failed wire harness with terminal block. Installed new. Customer did not have power cord on hand. Was not able to test operation. Spoken with customer on power cord and how to install. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Round Rock, TX 78664
Matthew
Job Details: 04/23/2021
"Arrived onsite for washer error code. Upon arrival found R51 RPS failure. Tried putting unit in auto test but was unsuccessful, unit stopped with error code. Ran manual test spin and found bearings failed
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB
Near Manor, TX 78653
Jacob
Job Details: 04/23/2021
Arrived onsite to replace part ordered by previous tech. Replaced transformer and capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Leander, TX 78641
Jonathan S
Job Details: 04/23/2021
"Arrived on site to install previous diagnosed parts. Removed microwave appliance manager and installed new. Removed failed sensor and installed new. Tested operation and found error no longer appearing but does not heat. Will need inverter and mag. Removed failed mag and inverter and installed new. Tested operation, found unit heating. Reinstalled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Andice, TX 78628
Jonathan S
Job Details: 04/23/2021
"Arrived n site for refrigerator not producing ice. Performed diagnostics and attempted to cycle ice maker. Measured voltage at connector and found none. Went to remove ice maker and found bad connection at back FC wall. Contacted ice maker and checked for secure connection. Monitored ice maker cycle. All tested good, no water leaks detected."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78730
Luis
Job Details: 04/23/2021
"Arrived on site for ice build up. Found fresh food evaporator not defrosting,diagnosed a defective thermistor,defrosted evaporator replaced thermistor and fan scroll. Changed defrost setting to basic.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Scott
Job Details: 04/23/2021
"Arrived on site for washer knocking and leaking . Ran diagnostics unit kicked me out several times . Unit never got into full spin during diagnostics. Ordering console ,control, dispenser , will need second man . Call to set return ; ordrng 1 TWOMAN and 1 W11325580 (CONSOLE ) and 1 W11465532 (DISPENSER )"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/23/2021
"Arrived on site for Has occurred since day 3 of receipt and ever weekend of washing since that there is banging that makes extreme loud knocking sound and causes intense shaking of washing machine and movement of washing machine during spin cycle, also on two occasions this has also leaked water and I do not know from where Also, I have tried different load sizes, different load cycle options and so many other adjustments and this doesn?t seem to stop the shaking. Placed in diagnostics and got error code F0E5 (off balance load). Ran high speed spin test and basket is spinning as designed. I did hear a clicking noise while in high speed spin. Found service pointer W11520474 regarding noises from the ACU control. Removed control and installed new control. Ran high speed spin and noise is gone. Washer working as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Niederwald, TX 78640
Noah D
Job Details: 04/23/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker did not move when tested but was full of ice, harvest did not complete. Icemaker was not the correct model. Ordering correct icemaker. Office to reschedule ; ordrng 1 W11284458 (ICEMAKER )"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for lid latch/magnet missing. Was sent with two parts but one had an empty bag. Replaced magnet, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78731
Luis
Job Details: 04/23/2021
"Arrived on site for food freezing and no ice. Checked icemaker diagnosed a frozen fill line in liner wall customer will need to defrost the freezer to clear fill line. Powered unit off,unplugged damper,powered unit on with damper door closed found cold air migrating around housing. Added sealer in gaps between housing and liner,no air migrating with damper door closed.
We serviced a
LG WASHER
Model WT1101CW
Near Round Rock, TX 78681
David S
Job Details: 04/23/2021
Arrived on site for washer not draining. We inspected the unit and work area. We tested the unit and found the drain pump humming but not draining. We gained access to drain pump and found it clear of debris. We found the drain pump impeller spinning freely and not attached.We installed the new drain pump. We retested the unit and found it working as designed.
We serviced a
GE DISHWASHER
Model GSD4000N20BB
Near Jarrell, TX 76537
Wesley
Job Details: 04/23/2021
Arrived onsite and replaced clogged drain hose to repair unit draining problem. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Florence, TX 76527
Cliff
Job Details: 04/23/2021
Arrived on site to diagnose a washer that is not responding to user input. Found all is functioning properly at this time and no error codes were saved in control. Advised homeowner that ui is electrostatic and pushing buttons to hard can cause panel to malfunction.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS00
Near Austin, TX 78729
David Z
Job Details: 04/23/2021
"Arrived on site to diagnose oven with dead control panel. On arrival customer informed me a self clean was done on the lower oven. Found thermal fuse open. Replaced thermal fuse. Unit powered on and all elements are working as designed. Checked fans and found both fans blowing well. All is working as designed at this time, fuse overheated due to self clean. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Liberty Hill, TX 78642
Tommy
Job Details: 04/23/2021
Arrived onsite for refrigerator freezing everything. Upon arrival RC was 21 degrees and FC at 13 degrees. Found damper door operating in tests. Pulled unit found thermistors reading correctly at control pin 5 1 and 2 for rc 3 and 4 for rc. Unit control needed. Replaced control and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Kyle, TX 78640
Noah D
Job Details: 04/23/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection found the unit was at 29 degrees in freezer, uncovered evap and found a bad frost pattern caused by restrictions or compressor issues, ordering parts to fix issues. Office to reschedule ; ordrng 1 2188823 (EVAP ) and 1 978027 (ACCESS) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10168473 (COMPRESSOR AND UV ) and 1 W10771114 (DRIER )"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Georgetown, TX 78633
Cliff
Job Details: 04/23/2021
"Arrived on site to diagnose a washer that is not spinning properly. Found rotor bolt loose, preventing proper spin. Tightened bolt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78759
David Z
Job Details: 04/23/2021
"Arrived on site to diagnose washer that customer says is not filling properly with water. On arrival checked for error codes and found 0 codes present. Called tech line and spoke with Joel, SR7730592279. Joel advised that if there are no errors present and the unit is filling it is working as designed. I set the cycle to heavy and deep water and ran it twice. Customer says the unit never fills that much normally, it fills less. Advised customer that the fill level was even a little high, but these are low water consumption units and they do not fill with water to the top of the basket. Unit fills enough to wash clothes thoroughly and that loads need to be loosely dropped in, and not packed or stuffed. Advised the tenant of use and care. No mechanical issues found at this time and all is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WGD6400SW1
Near Austin, TX 78725
Kevin
Job Details: 04/23/2021
"Arrived on site and inspected dryer and found it is heating properly, took two videos. Took another video of airflow with vent disconnected. Took another video with vent connected showing restricted airflow on airflow meter and elevated temperatures in dryer due to lack of airflow. There is no issue with the dryer went to the exterior will need to be clean/clear properly before dryer is used again. If dryer is used again before it is properly cleaned damage to the dryer can be done by overheating.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 04/23/2021
Arrived on site to install previously diagnosed parts. I installed the new inner door and pads. I could not test the unit due to customer having sink and plumbing being worked on at the time of service. I did make sure the UI was working before departure. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78746
Richard
Job Details: 04/23/2021
Arrived onsite for the wall oven not heating. Took wall oven out and took apart the panels. Replaced the blower fan motor and control board. Taped the power cord to the back of the oven so I can push oven back in all the way with no issues. Installed oven and it tested fine and its heating with no error codes coming on. But during testing the console would reset itself during the preheating. And the buttons would not respond to my demands. Had to reset the oven and the after reset the display was flickering. Will need to replaced the console and need to advise customer on the whirlpool app and updates. Ordering parts and office to schedule ; ordrng 1 W11396218 (Console)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF2
Near Belton, TX 76513
Tyler
Job Details: 04/23/2021
"Arrived on site for fridge making loud noise. Upon arrival I found noise was present and coming from fan motor behind. Upon further inspection I found cause was due to fan seals around ice box were going bad causing ice to form around fan which then shredded the ice and through it into ice bin. After repair found ice motor fan functioning as designed and no longer making noise call complete."
We serviced a
GE REFRIGERATOR
Model GSS25KGPDBB
Near Austin, TX 78733
Richard
Job Details: 04/23/2021
Arrived onsite for the refrigerator not dispensing cube ice and not dispensing water. During testing found that the water dispenser is working just fine. But the solenoid that controls the cube and crushed selection is not working. It is getting voltage but not working. Ordering parts and office to schedule ; ordrng 1 WR55X10315 (UI control) and 1 WR17X11628 (Cover motor solenoid) and 1 WR2X7309 (Cover) and 1 WR62X23154 (Solenoid kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78727
Matthew
Job Details: 04/23/2021
"Arrived onsite for fluctuations in temperature. Upon arrival found unit is functioning properly. Fridge and freezer temperature are good and unit is producing ice. Customer is recording temperature with thermometer. Explained to customer that that type of thermometer is not accurate for gauging temperature. It is slow to acclimate to actual temp. The fluctuations seem to be a result of the unit defrosting, which is normal. Checked condenser fan and coils. Cleaned coils for customer. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS
Near Austin, TX 78717
David S
Job Details: 04/23/2021
Arrived on site to install previous diagnosed parts. We gained access to the vent assembly and replaced it with new. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Austin, TX 78750
David Z
Job Details: 04/23/2021
"Arrived on site to install previously diagnosed adapter to resolve ice building in FC. Installed new adapter and retested, along with defrosting ice from fan. Unit was set for 8 hour defrost. Retested. Unit is no longer making noise. Customer will follow up if issue returns. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB1
Near Manor, TX 78653
Jacob
Job Details: 04/23/2021
Arrived onsite for door not staying shut during use. Looked at the strike. Noticed the strike was straight out and not making good contact with the latch. Bent the strike down. Tested door. Door staying shut during a diagnostics cycle. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Leander, TX 78641
Justin
Job Details: 04/23/2021
Arrived on site for a washing machine leaking from the front. Upon further inspection I found the bellow visibly torn and causing the leak I am ordering the part. Office to reschedule.; ordrng 1 W11106747 (Bellow)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrew
Job Details: 04/23/2021
"Arrived on site to test unit for not releasing rinse aid. Replaced dispenser(WPW10671905) with truck stock. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78703
Luis
Job Details: 04/23/2021
"Arrived on site for a defective drain pump. Replaced drain pump,tested drain pump,water draining to sewage correctly customer will have installers install new tubing to sewage line."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Georgetown, TX 78628
Tommy
Job Details: 04/23/2021
Arrived onsite for previously diagnosed parts. Replaced pressure hose and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH05
Near Austin, TX 78702
Luis
Job Details: 04/23/2021
"Arrived on site for defective harness,installed a new harness,ran diagnostics heater powered on."
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS00
Near Leander, TX 78641
Justin
Job Details: 04/23/2021
"Arrived on site for an unresponsive oven. Upon further inspection I found the UI not responding to touch. Although it was lit up. I cycled the power at the breaker and found the unit now being responsive. I found two labels for the oven and found one kept breaking, I am not sure if it is connected. However, one of them switched the oven on and off. I put the unit into diagnostics mode and found stored error code F6E4 for UI to control status. I activated each load and found no change in the status. I preheated the oven and found no change in the unit. I quoted the customer for the ACU per the tech sheet instructions. I did advise the customer his breaker situation tied to the oven is strange and let him know it could possibly be playing into it. I also advised the customer once the ACU is replaced there is a possibility of needing to replace the UI.
We serviced a
WHIRLPOOL COOKTOP
Model JED8430BDB
Near Austin, TX 78750
David Z
Job Details: 04/23/2021
"Arrived on site to install previously diagnosed parts to resolve dead blower motor. Replaced motor and retested and unit still did not power on. Found voltage coming out of switch at 120, but as soon as motor tries to draw it drops voltage. Replaced switch and motor both. tested and unit is now blowing as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS1
Near Austin, TX 78703
Scott
Job Details: 04/23/2021
Arrived on site for ice maker making too much ice . Found bin thermistor not ohm properly . Ordering thermistor. Also customer needs filter, ordering filter Call to set return ; ordrng 1 F2WC9I1 and 1 WPW10511923 (BIN )"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV996FDEE00
Near Manor, TX 78653
Jacob
Job Details: 04/23/2021
Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was bad. Replaced ice maker. Tested ice maker for harvest and made it all the way. Also tested for water fill test. And it filled with water. No leaks at this time. Job complete
We serviced a
KENMORE DRYER
Model 110.6072799
Near Austin, TX 78731
Scott
Job Details: 04/23/2021
"Arrived on site for dead dryer . Found thermal fuse had blown . Replaced fuse . All other fuses,thermostats,heater checked normal. Clean lint out from unit . All checked normal with dryer . Recommended getting exterior exhausted cleaned .
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Leander, TX 78641
Lou
Job Details: 04/23/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the pump wash kit and diverter kit and tested. Unit is operating as designed with no further leaks. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorena, TX 76655
Jonathan M
Job Details: 04/23/2021
"Arrived on site for a washing machine that?s making a clicking in clanking sound. Inspected unit and work area. Confirmed customers complaint and checked underneath unit. Found the cam and the shifter not engaged. For the service pointer on this unit, issues with the shifter and the shifter need to be replaced. Used a truck stock shifter to replace the new updated part. Tested unit and both manual spin and agitation. Unit is now working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near New Braunfels, TX 78130
Jonathan S
Job Details: 04/23/2021
Arrived n site for microwave not heating. Removed unit and tested operation. Measured amp draw and found high voltage side not drawing voltage. Found failed control. Removed control with capacitor and diode and tested operation. Found unit still not heating. Traced voltage and found bad terminal connection to right side door switch. Adjusted connection and insured that connection was tight. Tested operation and found heating. Installed unit and tested again. All tested good. Spoke with customer on service performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78756
Jacob
Job Details: 04/23/2021
"Arrived onsite for unit not cooling in the refrigerator. Looked at unit. Saw some ice buildup. Opened up evaporator in refrigerator and saw the ice build up. Concluded that the thermistor inside of the refrigerator evaporator cover was bad. Didn?t have refrigerator evaporator, part is still on order. Office to reschedule"