"Arrived on site for customer complaint of noise and not cooling, found defrost system failure in FC, ordering defrost components. ; ordrng 1 W10807590 (Control) and 1 W10789393 (UI control) and 1 WP12729128 (Heater) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"

"Arrived on site to inspect unit for freezing items around the upper section. Upon inspection found items freezing strictly around the vent, I spoke with customer about moving large water bottles away from upper area. Changed temps. All functions worked normally. Complete"

"Arrived on site to test unit for f1e5 error code, tested unit found magnetron not engaging, replaced inverter board and magnetron, tested unit, heated water for 1 min, unit now working as designed ,job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the units water tubing was clogged with ice causing issue. Pulled tube and replaced with new tubing, siliconed the back port and instructed customer to let cure before she turned water back on. Complete"

Arrived on site to diagnose a washer that is not cycling properly. Found drain pump intermittently not starting and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived onsite for unit not making ice. Looked at the unit and found that ice was getting stuck in the ice maker in the FR. Tested the dispenser and found that the water hardly had any pressure behind it. Removed the filter and pressure got better. Customer said they were on a well system and home filtration system. When checking the pressure from the wall. Noticed that the water was hot. Called tech line. Said that the pressure from the water well and the filtration system is more likely the cause of the low pressure issue when water is going through the unit, said did not need a filter inside the unit because it can cause the pressure to slow down even more, Also said that cold water is perferd to be hooked up to the unit. Did not recommend any parts to be changed at this time. Spoke with Andrew got se#7732044922. No issues with the unit at this time. Job complete"

"Arrived on site to replace previously diagnosed, drip pan, evap cover, and control board, replaced drain pan, made sure evap housing was tight and secured to rear of r/c, installed bead of caulking around housing, installed evap cover and control board, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed motor, I gained access removed and replaced the motor and verified that the issue is no longer persists, the unit is operating properly as designed. Job complete."

Arrived onsite for cooktop with uneven or low flames. Upon inspection I found the right rear burners flame slightly lower than the left rear. I tried adjusting the flame but could not adjust much. I inspected burners and orifices for debris but everything was fairly clean. I checked the orifice sizes and found the right rear is a 150 BTU orifice with the left rear being 175 BTU. I checked the orifice size table and confirmed these sizes are correct. I explained to the customer that with the left rear being a higher BTU the flame will be bigger than the right rear. No repairs needed at this time. No gas leaks detected during service. Job complete.

Arrived on site for top rack adjuster being broken. I inspected the unit and work area. I found the adjusters broken. I replaced the adjuster with new. I reassembled the unit and tested it. It is working as designed p. Job complete.

"Arrived on site to test condensation buildup on mullion, tested unit found previous tech was told by tech line to leave mullion heater on always on setting, tested voltage to mullion, no voltage was present, continuity was good in mullion, put unit in service test 85, found unit in setting 00(humidity measured) attempt to change 01(always on) setting not staying, ran service test 63, mullion receiving 12.8 dc volts, contacted tech line, was recommended to replace UI and mullion SR#7732051548, need UI, office to reschedule ; ordrng 1 W11262313 (UI)"

"Arrived on site and inspected washer noises. Confirmed the complaint and found the cam screw came off the gear case, which caused the belt to go through the shield

"Arrived onsite for unit not making ice in the refrigerator. Looked at the unit and put it in diagnosing and tested the ice maker to see if it would turn, ice maker would not move. Replaced the ice maker. Forced the unit to harvest and fill, new ice maker passed with no issues. No leaks at this time. Job complete.

Arrived onsite for refrigerator not dispensing water or producing ice. Upon inspection I found no error codes on the ice maker. I found the RC=38 FC=0 ice box = 11. I found water is not passing through the filter head and will need to be replaced first to further diagnose. I found the styrofoam insert for the water lines was broken and falling down in the back of the unit. I am ordering the filter head to complete the repair. Permagum to repair the foam insert. Office to R/S due to part availability. ; ordrng 1 WPW10675033 (Control) and 1 W11482383 (Dual valve) and 1 W11482384 (Filter head) and 1 W11482025 (Valve) and 1 W10846539 (Ice box fan) and 1 PERMAGUM (PERMAGUM)

"On site for dryer drum not turning. On arrival, found drum was turning. Inspected further. Found felt and glides worn causing slight wear on drum. Found belt dry rotted and pulley had worn belt deposits on it. Ordering felt, glides, belt, pulley and rollers. ; ordrng 2 306508 (Glides)s and 2 WP33001807 (Felt)s"

Arrived onsite to replace the motor dispenser. Replaced the dispenser. Tested the unit and door shut with no issues. No issues at this time. Job complete

Arrived n site to install previous diagnosed part. Removed failed harness and installed new. Assembled unit and tested operation. All tested good.

"Arrived on site for water leaking from valve. Replaced defective valve,turned water source on no leaks

Arrived on site for cooktop knobs being loose. I inspected the unit and work area. I found the knob bezels loose. I tested the unit and found all burners working as design. I am ordering the bezels. ; ordrng 5 W10853046 (Knob bezel)s

Arrived onsite and found icemaker arm out of place and not installed into the motor slot. Arm appeared to be in correct position but was merely resting in the cavity above the proper motor slot. Installed correctly. Unit is now operating as designed.

Arrived on site for icemaker still not making ice at the previous repair. Upon arrival confirm complaint. Found FC temps still under 3 degrees as designed. Found cutoff valve behind fridge was turned off from prior visit and not turned back on. After restore water to unit I found ice maker functioning as designed. Call complete

Arrived on site for dryer not heating . Found high limit had shorted out and burned up. Replaced terminal connection and heater housing assembly. Tested unit and all checked normal. Unit is heating up. No lint build up at time of service . Job complete .

"Arrived on site for refrigerator that?s freezing items in the refrigerator section and won?t dispense water. Inspected unit and work area. Confirmed the customers complaint and defrosted the water filter to get the water filter out as well as the housing, lines, and water reservoir. Water began to flow as designed out of the water dispenser. Test at the air powerful in service test number three and found the door not opening and closing as designed. Removed housing for the air battle assembly and found the door completely broken. The customer then requested one of the air filters on the backside of the unit. Ordering that for the customer and did not have any other parts. . ; ordrng 1 W10311524 (air filter)"

Arrived onsite for unit not allowing water to dispense. Looked at the unit and saw water was trickling out. Removed the filter and put in blue cap from the filter head. Unit started spraying with pressure once again. Customer said house is on a filtration system. Let customer know that they would not need the filter inside of the unit as the filtration system will slow down pressure going to the unit.

Arrived on site for refrigerator leaking water from FC randomly and freezing into FC lower area. Upon arrival confirmed complaint and found drain plug completely clogged with debris from over the years. I then replaced drain line and added silicone to ensure unit doesnt allow anymore hot air through FC drain. Also removed ice blockage in FC drain line and flooring. Found unit functioning as designed. No leaks during repairs. Call complete

"Arrived on site to diagnose dishwasher that had a dented panel. Customer pointed out a dent in the top left corner of the front panel. Ordering front panel, have not received yet. Office to schedule when part arrives. ; saved tckt"

Arrived onsite for dryer door not functioning correctly.

Arrived onsite for wall oven showing F6E1 error when using the upper oven. Upon inspection I confirmed the complaint I followed the techsheet and tested the elements for resistance values. All showing within range according to the techsheet. I checked the upper oven sensor and it shows 1.1k ohms which is within range. I could not see any visible shorts on the control so I called techline to report SR#7732049821. He recommended replacing the main control for the upper oven. I replaced the control and re installed the unit. I tested and it is working as designed. I advised the customer to use the unit and let us know if anything else comes up. Job complete.

7731429068. Arrived on call for complaint of leaks. Found the pan blocked with ice. Removed ice and ran hose down drain and it exited the other side.

Arrived on site for ice maker and water dispenser not working. I inspected the unit and work area. I found the water valve frozen over. I inspected the ice bo2 and found no air leaks. I toggled the max ice and found the evaporator fan toggling not the ice box fan. I replaced the main control and retested the unit. I found it working as designed. Job complete.

"Arrived on site for water leaking. Found water under crisper drawer,removed filter housing,tested dispenser no leaks,tested water fill found water leaking between fill tube and valve,removed valve reinstalled fill tube tested ice fill no leaks.

"Arrived on site for no water or ice. Tested dispenser no water,removed filter tested dispenser good water flow. Installed a new filter tested water dispenser unit working as designed.

Arrived on site for water consistently running. Found water sensor not shutting off water diagnosed a defective pump replaced pump. Found water in bin not draining,unit drains water through external tubing leading outside,advised customer she will need a plumber to find the restriction in the tubing. ; used 1 W11542867 (Pump) from stock"

"Arrived on site to inspect unit for scratching sounds, upon inspection found the convection fan hitting metal when heated. Replaced fans and found the metal shield and elements corroded. Will need to order all parts to fix.Office to reschedule ; ordrng 1 W10853277 (Shield) and 2 W10663735 (Element)s"

"Arrived on site to replace previously diagnosed control board, installed control board, power unit up, relay exploded, called tech line, they recommended replacing drain pump and latch before installing new control board, provided Sr#7732044821 office to reschedule ; ordrng 1 W11419171 (Control board) and 1 W11396717 (Drain pump)"

Arrived onsite for washer making noise when in use. Upon arrival tested unit. Found that washplate and bolt had come loose and stripped. Wash plate and bolt will need to be replaced. Office to reschedule ; ordrng 1 W10772621 (screw) and 1 W11217817 (suspension) and 1 WPW10305259 (cap)

"Arrived on site to test unit for loud scraping noise, tested unit found bearing on rear came apart, slides on front were worn out, found excessive dust and metal objects, replaced rear bearing and slides, cleaned out metal fragments and dust from felt, very slight scrapping noise still present, advised customer on proper vent cleaning to prevent lint buildup, job complete"

"Arrived on site and inspected dryer and found airflow is showing restricted on airflow meter. Recommended that apartment maintenance be contacted, vent to the exterior is clogged and needs to be cleaned, job complete"

"Arrived on site and tested unit for not cleaning clothes properly. Found that actuator arm not engaged into cam ring. Installed new actuator and tested unit. Unit tested good, no leaks detected, job complete."

"Arrived onsite for the unit not cleaning the dishes. Ran the unit in diagnostics and unit passed with no issues. Called tech line and Hot water needs to be 120 degrees to help the soap activate the soap and to leave some left over food on the dishes to help with creating enzymes to help wash the dishes better, and to be careful with how much detergent is being put into the unit. Got Sr#7732049269. Gonna order an inner door for the customer as there some white stains on the inside. Ordered part. Office to reschedule ; ordrng 1 W11098822 (INNER DOOR)"

"Arrived on site ,replaced both side trims and handle screws . All checking normal . Job complete"

Arrived on site to diagnose an ice machine that is not producing ice properly. Found cutter grid broken and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the rc evaporator covered in ice. I put the unit through diagnostics and a forced defrost. I found the fc heating element coming on. I gained access to the main control and tested the rc evaporator thermistor(38 Kohms below 0) and rc thermistor reading (8 Kohms 35 degrees) will incased in ice. I tested voltage to both and found the reading within range. I gained access to the pantry UI and found no corrosion. I inspected the pantry wiring harness and found it intact. I found the top lights in the rc and the freezer light out as well. The unit will need a UI, drip pan, rc evaporator fan harness, and fc led module to complete the repair. ; ordrng 1 W11457241 (Drip pan) and 1 W10695459 (Fc led)"

"Arrived on site for The top over Broil turns it self on. Also the panel itself resets every other day. Powered on oven and placed in diagnostics and got F6E0 ten times. No other codes listed. Console screen was not recognizing my touch as I navigated through selections. Placed upper and lower ovens in bake to preheat at 350. Both ovens heating as designed. Will return with previously ordered parts and console to complete the repair. Explained to customer it is essential to download the Whirlpool app to receive updates for their appliance and in order to keep the current time and date. They plan on downloading the app and getting the oven connected to their WiFi before we return.havent received the new console yet, but it was ordered. Upon returning with new console we will need to power down the oven and replace the console first, then power on the oven for two minutes in order for the new console to integrate with current control board. Once two minutes has passed we will power down the oven again to replace the control board to ensure the SAID code marries to new console with saved codes from original control. This will ensure the WIFI can connect without issue and oven works as designed. Initially I though I would need to pull out the oven with my dolly, but testing proved it wasnt necessary. I called out to the customer when I had finished, but customers were in meetings so I left a leave behind pamphlet on the counter and killed power to the oven at the breaker. Our office will contact the customer as soon as the console arrives to set a return visit. ; O-emld tckt"

"On site to install previously diagnosed parts. Replaced heating element, thermal fuse, and cut off. Used vent tester on unit and results came back poor for all dryers. Advised customer to call apartment management to let them know a dryer vent cleaning needs to be performed due to vent duct being restricted causing poor air flow. Poor air flow causes extended dry times and having to run multiple cycles because clothes will still be wet/damp. Unit functioning as designed. Call complete."

"Arrived on site for poor ice production . Ran diagnostics found water level was indicating tray was full weather water was in or not . Getting good frost on chill plate . Replaced pump. Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete."

"Arrived on site for light issues. Diagnosed 2 defective led modules,replaced lower right side led module in fresh food section,replaced upper wall led module in freezer all leds working as designed. used 2 W11462342 (Led module) from stock"

Arrived onsite for oven not reaching correct temps. Upon inspection I found the oven sensor almost 200 ohms out of range. I replaced the sensor and tested the unit. The unit is working as designed. No gas leaks detected during time of service. Job complete.

Arrived onsite to install previously diagnosed parts. I removed the drain pump and found Bobby pins stuck in the pump causing the malfunction. I removed all pins and debris. I replaced the drain pump and main control. I ran diagnostics and all checked good no issues and no error codes. I advised the customer of my findings. No leaks detected during time of service. Job complete.

"Arrived on site and 2/2 for a dryer not drying properly. Turned the unit on and it tumbled and heated, but unit exhaust was clogged. Customer advised he recently had the ventilation system cleaned. I accessed the lower panel and saw the element heat up and discovered the dryer has been venting back into itself due to all of the lint on the floor of the unit. Customer advised of the situation. Job complete"

"Arrived on site for customer complaint of unit not working, found broken wire at drain pump, I repaired wire, unit tested good."

Arrived on site to replace previously ordered parts for cooktop. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site to inspect dishwasher with no power. Upon further, I found the unit non-responsive with power turned on at breaker. Customer advised they recently replaced the door switch. I removed the junction box cover and found the harness badly burnt and melted. No water leaks observed during service, job completed."

"Arrived on site to inspect microwave error codes. Upon further, I found the microwave non-responsive and display showing open/close door. Placed unit in diagnostics and found error code F6E8. Following the tech sheet for the error code, the microwave control needs to be replaced. I removed and replaced the microwave control and tested. Unit is operating as designed. Job completed."

Arrived on site for washer needing previously diagnosed ui/ACU contrl. After installing previously diagnosed parts. I reassembled unit and still had same alternating results as before. Called whirlpool techline and spoke with Adrian sr#7731488769. After running tests over the phone with techline. Techline determined tube assembly is falling causing alternating results. Recommend returning with new tub(basket assembly kit) to complete repair. Will need office to request authorization for 2techs needed for repairs due to washer style and surrounding location. ; ordrng 1 W11209370 (C.W. Top) and 3 C.W.TopScrewss and 1 W11261207 (Stator) and 6 W11035597 (St. Screws)s and 1 W10916241 (Rotor) and 1 W10921996 (Tub) and 1 W10797525 (Rotor screw) and 1 W11279416 (C.W. Bottom) and 3 W11235083 (C.W. Bottom screws)s

"Arrived on site for refrigerator not cooling. Upon arrival found unit unplugged. After further inspection I found evap and condenser fans kicked on. Compressor was running but only drawing in 0.42amps. After allowing unit to run for 15 minutes I found no frost, coldness, or moister forming on coil. Found compressor is failing. Will need office to reschedule for sealed system repair once availability of parts and authorization is acquired. ; ordrng 1 W10507884 (Compressor) and 1 WPW10314205 (Evap coil) and 1 WPW10342567 (Cond. coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

"On site for fridge not making ice. FC 3 degrees. FC thermistor 5VDC unplugged, 1.2vdc plugged in, 5k ohms at 50 degrees. Evaporator fan running. Frost pattern on evaporator is even. IM fill tube not frozen. Found about one tray full in ice bin. Customer stated they havent used any ice since last time we were out. Ordering icemaker. Office to reschedule.; ordrng 1 W11546935 (Icemaker)"

"Arrived on site for an ice maker not making ice and water not dispensing. Upon arrival the customer stated the unit was actually making ice, but not dispensing it. I found that when you press the ice and water pad nothing energizes in the unit. i found the door switch working as designed. I gained access to the switches for the dispensers and found them burned out. I am ordering the switches to be replaced, along with the ice door chute. Office to reschedule. ; ordrng 4 WP2162361 (Switch)s and 1 WP2180353 (Door Chute)"

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it immediately began to make a loud screeching noise. I disassembled the unit and found lint built up on the rollers and the back left roller would not turn. Found the tension pulley would not turn as well. Also found the drive belt fraying. I removed the four rollers and cleaned the axles. Vacuumed the lint from the unit. Removed and replaced the tension pulley and drive belt and reassembled the unit. Retested snd unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site and inspected refrigerator and found evap drain is overflowing into fresh food section. Attempted to clear it by using steamer and flushing drain hose on back of refrigerator. It has improved but may be collapsing inside of rear bulkhead.no water leaks detected at time of service, job complete"

"Arrived on site for a cooktop that is igniting when the burners in use. Inspect the unit and work area. The customer advised that whenever she called in, they had advised her to try to move her burner cab a little bit to see if that fixed anything. She advised that since she did that that the unit has been working properly but just wanted to get the unit checked out. I did test all burners to check functionality and found all of them working as designed. I did explain to the customer that because everything was working properly there was not really a good way for me to check to make sure that there was anything else wrong. We did test the burner having problems seven times without an issue. The unit is working as designed. Call complete."

Arrived on site for fresh food door not sealing properly . Found left hand upper gapping . Tried adjusting hinges and gasket . Gasket doesnt want to stay in grove of liner . Liner liner is warping . Ordering fresh door and gasket . No water leaks detected at time of service. Call to set return . ; ordrng 1 W10638684 (Door ss fresh) and 1 W11030683 (Fresh door gasket)

"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Per diagnostics mode and found error code F7-E2 heater stuck on. Monitored test operation and found wash motor not activating. Measured voltage to motor and found failed wash motor..; ordrng 1 W11341628 (CONTROL)"

Arrived onsite for refrigerator ice maker not producing ice. Upon inspection tested unit. Ran harvest test and found ice maker not completing harvest cycle. Force test and would only partially activate then back to home position. Also appears that bail arm is not functioning. Will need to order and replace I?ve maker. Office to reschedule ; ordrng 1 W11455232 (ICE MAKER )

"Arrived on site to install previously diagnosed bake igniter, replaced igniter, tested bake igniter, bake igniter working as designed, job complete"

"Arrived on site for customer complaint of unit not finishing and then not starting a cycle, found failed actuator, I replaced actuator, unit tested good."

"Arrived on site and tested unit for lights not working. Found two lights not working, freezer ceiling and RC bottom left. Installed new modules and all lights now working properly. Job complete"

"Arrived on site and tested unit for no power. Found proper voltage from the wall to the junction box. Found bimetal/fuse failed.Installed new bimetal and tested unit. Unit tested good, no leaks detected, job complete.

"Arrived on site for customer complaint of unit not being cold enough, found failed fan motor, I replaced evaporator fan motor, unit tested good."

"Arrived on site for customer complaint of unit lighting, found unit to be working as designed.

Arrived on site for refrigerator door swinging open and making noises. Inspected unit and work area. Found unit was raised using shims and not wheels. Found unit not leveled up. Found condenser rattling against frame and causing noise. Adjusted condenser and added spacer. Will need to replace wheel axle. . ; ordrng 1 W11476984 (AXLE)

"Arrived on site for customer complaint of unit not cooling in RC, found freezer at -26 degrees, duct and return was frozen over, I was unable to get unit into diagnostic mode, I replaced control, cleared duct and return, unit tested good."

"Arrived on site to inspect refrigerator ice maker freezing up. Upon further inspection, I found the ice maker making ice and the ice bin overflowing with ice cubes. I found the ice maker arm locks into place, but its not recognizing the ice level in the bin. I tested the ice dispenser and found it did not dispense. I emptied the bin to find the customers ring wedged in the tines. I removed the ring and filled the bin with ice and retested. Ice dispenser is operating as designed. Due to the ice maker not recognizing the ice level in the bin, Im ordering the ice maker and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 WPW10300022 (Ice maker)"

"Arrived on site to test unit for no ice production. Found RC way warmer than than setting(57.2f). Found RC evap completely frosted over.

Arrived on call for complaint of leaks. Found the tub filling with suds. Informed customer of suds issue . Cleared the tub of suds for fresh start.

Arrived on site for a dryer that?s not drying clothes in a 60 minute dry cycle. Inspected unit and work area. The customer advised that it?s taking him 2 to 3 cycles in order to dry clothes depending on the load. Tested the unit and found the unit heating and tumbling as designed. Place to vent tester kit on the unit and found it reading ?poor airflow for all dryers?. Looked behind the unit and found the vent hose completely crunched. Removed the dryer from the wall and corrected the vent hose. Tested the unit again and the vent tester kit would not work. Used my thermocouple and checked airflow cycling on the unit and found it cycling properly. The unit is working as designed. Call complete.

"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival found unit unplugged, found had clogged/blocked condenser coils. Compressor not starting. Installed needed compressor, drier, access port. After 15 minute vacuum, found no signs of leak. Recharged system with 5.0oz of refrigerant. Found unit pressures at 1L/155H and stable for over 10 minutes. Informed customer to keep unplugged after tests and the proper method to remove lint clog from condenser coil then instructed them to give 24hrs to stabilize temps once plugged back to power supply. Call complete"

"Arrived on site to test unit for not heating, tested unit by heating water, water would not heat, unit has error codes, replaced magnetron, capacitor,and diode, tested unit unit working as designed, cooling fan did turn on.

Arrived on site and inspected dryer not starting. Confirmed the complaint and found the thermal fuse was defective causing the malfunction. R&R it and unit tested properly.

"On site for washer not balanced and unable to use because of it. In diagnostics, found F2E1 stuck key, F0E5 off balance load. Cleared error codes. Ran diagnostics cycle. Suspension rods functioning properly. Found unit slightly un level causing wobble. Adjusted feet. Also, found actuator disconnected from cam. Replaced actuator from truck stock W10913953. Calibrated. Started cycle with towels in it to test. F0E5 error code returned although tub did not get unbalanced during cycle. Replaced control. Calibrated. Ran diag cycle and found unit functioning as designed. Call complete."

Arrived on site and inspected dryer wouldnt start. Confirmed the complaint and found the thermal fuse was defective. Used truck stock WP3392519 to complete the job. Customer will have vents cleaned professionally.

Arrived onsite for an oven that is losing track of time. Inspected unit and work area. Confirmed the customer complaint and replaced the User Interface. Reassembled the unit and tested he unit. The unit began to work as designed. Call complete.

Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. The customer advised the unit seems to leave their clothes wet at the end of the cycle and they?re having to run a drain and spin on the unit to finish the cycle. Ran the unit through diagnostics and found the unit clicking in agitation and the basket moving with the agitator. Checked under the unit and found the actuator detached from the cam. Replaced the actuator and tested the unit again. The unit began to work as designed. Call complete.

"Arrived on site and inspected washer with the drain pump simply humming. Confirmed the complaint, disassembled and replaced the unit and found the drain pump was defective. After replacing the unit tested as designed."

Arrived on site for a dryer that is flashing an F1 error code for a bad relying on the control board. Confirmed the customers complaint and inspected unit. Found the unit disassembled partially and ran voltage checks throughout the unit.

"On site for washer having a vibrating noise when going through a cycle. In diagnostics, no errors found. Ran diagnostic cycle. Found drain hose hitting back of unit when slowing down from a spin. I adjusted the leveling feet on unit and ran a calibration cycle. Ran another diagnostics cycle. Unit now functioning as designed. Informed customer that the noise is coming from the drain hose and water inlet hoses hitting the back of unit during spin. Also, that if the noise continues, she can adjust and zip tie the hoses together since unit is fairly close to the wall and cant be pulled out much farther. Call complete"

"On site for dryer being noisy when running. Confirmed complaint. Found noises coming from rollers, pulley, and belt. Replaced rollers, pulley and belt. Tested. Unit functioning as designed. Call complete."

"Onsite for washer intermittently not going through rinse cycle. In diagnostics, found F0E3 overload, F0E7 load detected during clean cycle. Customer stated she has never ran a clean washer cycle. Unit is not connected to WiFi. Informed customer to connect unit to WiFi to allow for software updates to unit. Ran diagnostics cycle. Unit fills, drains, agitates, and spins. Unit functioning as designed. Call complete."

Arrived on site to install previously diagnosed hearts. Inspected unit and work area. Replaced pump and motor assembly and tested the unit.

"Arrived on site and inspected down draft switch broken. Confirmed the complaint found the cooktop was pretty much cemented into the granite countertop and wouldnt separate from the counter for the repair to be completed.

Arrived on site. Removed defective door installed new left hand door checked door operation good.

Arrived on site for power light staying on. Tested the unit and the light indeed stayed on. Found the switch that controls the rear left burner was malfunctioning. Replaced the switch,with a new switch and the unit tested good. Job complete.

"Arrived onsite to replace the light socket as per tech line. Reply he part and it did not fix the issue. Replaced the control once again and it did not fix the issue. Called tech line. Had me check all possible issues. Found No resistance across all connections, issues have been resolved with the unit. Said that the customer needs to get a hold of an electrician to fix the plug or the breaker as there is more of Nucens for tripping the breaker. Spoke with Joel got sr#7731948076. No issues at this time. Job complete"

Arrived onsite for ice maker not operating correctly. Upon arrival found unit ice maker motor dead. Replaced and tested unit is now operating as designed job completed.

Arrived on site for a washing machine making a loud noise. Upon arrival the customer stated the sound began during the rinse/spin part of the cycle. They provided a video and it sounded like a loud chatter. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and it ran through as designed. I manually activated each component and could not replicate the noise. I gained access to the bottom of the unit and found some white dust. I gained access to the cam and found it not making great contact with the gears causing the teeth to skip on each other. The cam was ground down and needing to be replaced. I replaced the cam. The unit is now working as designed. No gearcase oil was present. Call complete.

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=-4 degrees & RC=54 degrees. I disassembled the RC section and removed the evap cover and found the evaporator with ice built up on it. I removed the ice from the defrost thermistor and found it blackened and popped. I removed and replaced the evap cover and removed the ice with my steamer. Secured the thermistor to the suction line with foil tape and ziptie (photo). Reassembled the RC section and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a washing machine leaking and the unit having wet clothes at the end of the cycle. Upon arrival the customer stated that the unit would drip out of the front sometimes. I put the unit into diagnostics mode and found stored error codes F0E2 for over suds, F5E2 for lock failure, F8E1 for long fill. I cleared the error codes. I then ran a test cycle with the top of the unit off and found it ran through as designed. I observed no leaks. I toggled the lid lock and found it running as designed. I inspected the pressure hose and found it in good shape. I blew through the hose in case there were any suds in it. Upon further inspection I found the drain ports in the door gasket clogged with dog hair. I could not replicate the failure at the time of service. I informed the customer on my findings and walked them through proper cleaning of the gasket.

"Arrived on site and inspected dryer and found ignitor is glowing but there is gas. Confirmed gas from source is good, replaced coils and dryer is now heating properly, took 1 picture, job complete"

"Arrived on site for customer complaint of unit not cooling, found failed start device and capacitor, I replaced parts, unit tested good."