Service History 778

Near Belton, TX 76513
Chase
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site pull the fridge out pulled back panel off Compressor is running and it is warm pulling 2amps. Either has a restriction or the compressor is bad ordering part to go back out customer needs to be called to get back on the scheduling part is ordered ; ordrng 1 W10507884 (compressor)
Near Georgetown, TX 78626
Lou
Job Details: 09/30/2019
WASHER MAYTAG MHW8630HC0 "arrived on site to inspect washer no operation. Upon further inspection, the customer advised that he can turn the unit on, but after pressing start, the unit does nothing. I placed the unit in diagnostics showing no error codes and when the door lock was supposed to engage, it never locked. The display was flashing a lock signal and I never heard the lock. I removed the top panel and found that the door lock was not connected. I reconnected the lock and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78739
Robert
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of not cooling in refrigerator. Found cover in refrigerator frozen. Will need to defrost and replace harness. ; ordrng 1 WRF767SDEM01 (SUPPORT )
Near Pflugerville, TX 78660
Al
Job Details: 09/30/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit turn off as customer attempted to set temperature. Confirmed the complaint, removed and replaced the console. Reassembled and unit began operating as designed. Job complete"
Near Pflugerville, TX 78660
Al
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived to inspect dishwasher leaking. Ran diagnostics mode and couldn’t get the unit to duplicate the leak. Did notice the left leveling leg was not even with the right, possibility causing the intermittent leaking. Leveled the unit and tested again, unit did not leak.All water lines were dry at the end of service.Job complete"
Near Buda, TX 78610
Robert
Job Details: 09/30/2019
WASHER MAYTAG WTW5000DW1 Arrived on job for complaints of leaks found drain pipe backing up causing water to leak on floor.
Near Austin, TX 78753
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL MZD2665HEB "Arrived on site for “fresh foods area not cooling” complaint. Inspected unit and found defrost element with no continuity. Cleared ice from evaporator. Ordering new defrost element. No leaks detected, at time of service. Request customer shut off unit and open freezer door 24 hours before tech arrives.; ordrng 1 WP67004188 (heater- ev)"
Near Austin, TX 78701
Joseph C.
Job Details: 09/30/2019
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for “”cooktop on “ light will not shut off” complaint. Customer could not remember where unit got moved to. Will need to reschedule. No leaks detected, at time of service.; O-emld tckt"
Near New Braunfels, TX 78130
Robert
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on job to replace fan scroll. After replacement test operation fan working properly. No leaks detected at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site to complete sealed system repair for refrigerator. Replaced compressor, filter dryer, and access valve. Called unit into vacuum and verified unit help vacuum. Charged unit with manufacturers recommended amount of refrigerant. All checks good at this time and no leaks were found at time of service."
Near Taylor, TX 76574
Cliff
Job Details: 09/30/2019
REFRIGERATOR FRIGIDAIRE FFSS2325TS Arrived on site to diagnose a refrigerator that is condensating and freezing in the freezer. Tested unit and found dispenser door seal not attached to holder. Reset all parts and components to proper position and found all is not working properly. No water was hooked up to unit at time of service.
Near Georgetown, TX 78626
Thomas L.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL KFXS25RYMS4 Arrived on site for no ice condition. Been icebox compartment at 29° because the icebox fan is not running. Will order motor and left door switch. Water connections are dry.; ordrng 1 W11396033 (SWITCH) and 1 WPW10308033 (motor-evap)
Near Austin, TX 78748
Scott
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not completing cycle and flashing LF code . Ran diagnostics error codes 0-3,0-5,2-1,8-1. and found poor filling . Replaced water valve . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
Near Round Rock, TX 78681
Thomas L.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for icemaker leaking water again. The icemaker module motor is turning to slow which is allowing too long a fill cycle which causes the icemaker to overfill and leak into the bin
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees. I placed the unit in diagnostics and checked test 56 for the ice maker and found E2-IM motor lost position. I removed and replaced the ice maker and retested and the unit operated as designed. The ice maker filled as soon as I plugged it in and I tested the motor as well. No water leaks observed during service, job completed."
Near Dripping Springs, TX 78620
Robert
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on job for complaints of not cooling. Found not cooling in both compartments. Ran diagnostics and test #4 compressor and fans running but no frost pattern. ; ordrng 1 CNOTE (SS TECH ) and 1 TJ90SF8404 (STUB) and 1 W10832994 (compressor) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Austin, TX 78744
Scott
Job Details: 09/30/2019
DRYER LG DLE1101W "Arrived on site for dryer not shutting off . Found it unit was stopped either bye opening door or stop button ,control would stop and go into sleep mode but dryer would keep running . Found sticking start button on pcb assy , also a stuck relay on pcb main . Replaced main control and UI control . Tested unit all checks normal . Job complete . Recommended vent cleaning service to customer ."
Near Georgetown, TX 78628
Lou
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the four lights in the water box cover not on and the light in the FC section out. I removed and replaced the module in the FC section and the lights came on. I advised the customer of my repairs. No water leaks observed during service, job completed."
Near Austin, TX 78724
Joseph C.
Job Details: 09/30/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for “clothes not drying completely, on automatic mode” complaint. Per my previous diagnosis, removed and replaced thermistor and overlay. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78747
Scott
Job Details: 09/30/2019
MICROWAVE AMANA AMV2307PFS0 Arrived on site for door not closing . Found cam had fallen off upper interlock and blew fuse . Replaced interlock and fuse . All is checking normal now . Job complete .
Near Cedar Park, TX 78613
Lou
Job Details: 09/30/2019
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to inspect dishwasher no water flow. Upon further inspection, I placed the unit in diagnostics showing error codes F6E4 & F6E1. Cleared the codes and continued with testing. Unit operated as designed but had a large amount of detergent debris in the water/tub. I found a piece of metal wiring and other debris that is keeping the check valve open and not allowing it to close. I advised the customer of my findings. I am ordering the drain tube w/check valve No water leaks observed during service.; ordrng 1 WPW10545278 (hose-drain)"
Near Austin, TX 78730
Tyler B.
Job Details: 09/30/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for unit shaking during spin. False safety call. Found basket came off front right shock, must have not been installed fully, re installed shock, ran cycle and tested good no leaks on site"
Near Taylor, TX 76574
Cliff
Job Details: 09/30/2019
WASHER MAYTAG MHWE201YW00 Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no mechanical failures at this time. Advised homeowner that noise they are hearing is drain pump cavitating and his normal operation. No further repairs are needed and no leaks were found at time of service.
Near Kingsland, TX 78639
James
Job Details: 09/30/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. I found unit is heating but not dropping temperature correctly. Inspected vent and found to be almost completely restricted. Instructed customer that the vent in wall is clogged and will need to be cleaned out before using unit due to fire hazard. Job complete
Near Austin, TX 78758
Tyler B.
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for slide install, found slides didn’t not need replaced, found timing rod was off by 3 teeth on right side rail, removed door and basket, reset timing rod on matching teeth and tested good. Now operating as designed ."
Near Waco, TX 76708
Chase
Job Details: 09/30/2019
DRYER AMANA NED4655EW1 "Arrived on site took the top off the dryer and found that belt and pulley need to be replaced let customer know that we’re gonna be coming back out with parts ; ordrng 1 341241 (belt,drive) and 1 WP691366 (pulley-idr)"
Near Austin, TX 78729
Lou
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "arrived on site to inspect refrigerator frost build up in FC section. Upon further inspection, I found a large amount of frost/ice built up in the FC section. I found a large gap in the door gasket on the left side near the top corner. Using my heat gun, I reshaped the gasket to where it molds to the chassis and advised the customer to not open the FC door for several hours to allow the gasket to fully seat/mold against the chassis. Cleared the frost from the FC section. No water leaks observed during service, job completed."
Near Taylor, TX 76574
Cliff
Job Details: 09/30/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is not starting. Tested unit and found only half power at wall outlet.
Near Round Rock, TX 78681
Thomas L.
Job Details: 09/30/2019
REFRIGERATOR FRIGIDAIRE FFFH20F2QWC Arrived on site for no cool condition. Found unit totally packed with food. The food in the lower portion is frozen. The food in the upper portion is starting to thaw. The evaporator area is completely frozen over. The frozen evaporator is caused by a door gasket that is totally torn on the bottom which is letting garage temperature air into the freezer. Unit will need a new door gasket. I informed the customer that after we install the new door gasket she will need to totally defrost the unit.; ordrng 1 5304506131 (gasket) and 1 COSTApprovalneeded
Near Austin, TX 78749
Robert
Job Details: 09/30/2019
ICE MACHINE KITCHENAID KUIC18PNXS2 Arrived on job for complaints of not making ice. Found the grid damaged and condenser covered in dust. Removed dust and replaced grid. No leaks detected at time of service.
Near Austin, TX 78749
Robert
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job for complaints of food freezing in refrigerator. The area affected is near damper door. Instructed customer temperature sensitive food should not be stored in that section. Called tech line and documented the service call 7725978869. Replaced both control boards on refrigerator.
Near Dripping Springs, TX 78620
Robert
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace control and harness l after replacement light reset. No leaks detected at time of service.
Near Pflugerville, TX 78660
Al
Job Details: 09/30/2019
OVEN WHIRLPOOL WFE505W0HS1 Arrived to inspect gasket. Removed and replaced it. Job complete
Near Round Rock, TX 78665
Al
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived to inspect leaking dishwasher.Cus had a small bowl on the right side of unit. There was water from the dishwasher inside the bowl.I looked underneath the unit and noticed the right side leveling leg was not even with the left hand side.I raised the unit up so both left and right side of the unit were even.I used my leveler to validate the measurements.I ran the unit through diagnostic test mode and allowed each cycle to complete.The unit did not drip one drop of water after my adjustmentAll water lines were dry at the end of service.Job complete
Near Austin, TX 78704
Scott
Job Details: 09/30/2019
MICROWAVE JENN-AIR JMDFS24GS01 Arrived on site for microwave making noise . Home owner didn’t know anything about it assumes builder sent service request in . Couldn’t find anything wrong with MW. Job complete .
Near Austin, TX 78731
Paul
Job Details: 09/30/2019
VENTHOOD KITCHENAID KVWB606DSS1 Arrived onsite for the vent hood that turns on and off intermittently. Ms stated she knew the unit would do this if it gets a certain temperature but she stated the unit goes to boost and constantly cycles on and off. I found the unit was set for a gas cooktop. I explained to me that the auto sensing function could be turned off and she wanted me to turn it off. I turned off auto sensing and we tested the unit boiling a pot of water because ms stated it always happens with steam more than just heat. The unit worked as designed and the fan never came on. I did advise ms to run the fan when using the cooktop because the chassis of the fan gets super hot and could damage the control.
Near Waco, TX 76705
Chase
Job Details: 09/30/2019
DRYER ROPER RES7745PQ0 Arrived on site found the door switch was broken needs to be replaced let customer know and reschedule him; ordrng 1 3406109 (sub 3406107)
Near Austin, TX 78727
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for “dented right fresh foods door” complaint. Per previous diagnosis, removed and replaced right fresh foods door. Tightened freezer door handle and leveled unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78745
Scott
Job Details: 09/30/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site ,replaced evap cover per previous tech diagnoses . Ran diagnostics ,all checked normal . Job complete ."
Near Leander, TX 78641
Lou
Job Details: 09/30/2019
DISHWASHER FRIGIDAIRE FGID2466QF4A "arrived on site to inspect dishwasher error codes. Upon further inspection, when I opened the door to the unit, I pressed start and there were no error codes. Customer advised that they didn’t know that it wasn’t showing the PF (power failure) error code anymore. I started the unit and it began to operate as designed. I tested voltage at the junction box and got 125V. No water leaks observed during service, job completed."
Near Austin, TX 78747
Scott
Job Details: 09/30/2019
MICROWAVE KITCHENAID KEMS378SSS05 "Arrived on site for unit heating but not turning and fan not blowing for microwave . Ordering microwave appliance mang and main control . ordrng 1 WPW10119143 (cntrl-elec)"
Near Austin, TX 78727
Joseph C.
Job Details: 09/30/2019
WASHER WHIRLPOOL WFW9600TA01 Arrived on site for “filling and draining water and door will not unlock” complaint. Inspected unit and could find no issues.
Near Georgetown, TX 78628
Thomas L.
Job Details: 09/30/2019
DRYER MAYTAG MEDB765FW0 Arrived on site to inspect unit that is not venting properly per customer. Found dryer is venting properly and visited with customer about venting of dryers. Dryer venting and house venting are clean as they are both new.
Near Austin, TX 78751
Joseph C.
Job Details: 09/30/2019
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for “right crisper drawer not going in all of the way” complaint. Inspected unit and found shelf pushed in too far, not allowing drawer to fully close. Adjusted shelf. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78753
Joseph C.
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “not powering on” complaint. Per my previous diagnosis, removed and replaced UI. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78717
Lou
Job Details: 09/30/2019
WASHER LG WM4370HWA "arrived on site to inspect lg washer making noises and off balance. Upon further inspection, I placed it into diagnostics and tested. When the unit began the clockwise slow spin, I could hear a squeaking noise. I stopped testing and removed the back panel to expose the rotor ad found the back panel damaged and the rotor rubbing against it. Also found the harness to the stator rubbing on the back panel which had pulled it loose. Reinstalled harness, rerouted the wiring and instlalled the rear cover and retested. Unit operated as designed and no more noises and the unit was balanced. No water leaks observed during service, job completed."
Near , TX 78681
Thomas L.
Job Details: 09/30/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for door that has a loose handle and a door that falls down too fast. Tighten loose doorhandle. Replaced broken fiction pads on hinges. Unit now operate properly with no water leaks.
Near Georgetown, TX 78628
Lou
Job Details: 09/30/2019
DRYER AMANA NED4655EW1 "arrived on site too inspect dryer not turning off. Upon further inspection, the customer advised that they have to turn the unit off manually to stop it; otherwise, it will continue to run. I found that the timer had gone bad as it wold not advance in time I removed and replaced the timer and tested and the unit is operating as designed. No lint observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"
Near Bastrop, TX 78602
Cliff
Job Details: 09/27/2019
DRYER GE GTD65EBSJWS Arrived on site to diagnose a dryer that will not turn on. Tested unit and found bad breaker or electrical issue causing only half power to unit. Homeowner will need electrician to diagnose and correct electrical issue to complete repair.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/27/2019
REFRIGERATOR LG LFX31925ST/05 Arrived on site for refrigerator not cooling. Gained access to evaporator and found incomplete frost pattern( see SD-QUICKPIC). Found restriction in seal system. Customer stated that compressor was replaced 6 months ago. At time of service customer does not have prof of purchase. Called tech support and spoke Terrance. He had on file that fresh food evaporator was replaced and it is 2013 model. Customer will need to contact LG to get an RN# for warranty repair. Customer will need to contact LG for RN#. ; ordrng 1 SEESTICKYNOTE (SEE NOTE)
Near Bastrop, TX 78602
Cliff
Job Details: 09/27/2019
REFRIGERATOR MAYTAG MFI2570FEB02 Arrived on site to diagnose a refrigerator That is not dispensing water properly. Tested unit and found low flow through door and slow ice production. Replaced water valve and filter housing and found no change. Advise him on her own plumbing issue and no further repairs can be done. Homeowner will need a plumber to correct issue to resolve water issue.
Near Austin, TX 78744
Robert
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of door not correct. Found the door adjustment too high. Corrected door adjustment. No leaks detected at time of service.
Near Austin, TX 78758
Paul
Job Details: 09/27/2019
WASHER MAYTAG MVWC565FW1 "Arrived onsite for the washer not powering on. I found water still in the basket and the control non-responsive with no power to the drain pump. I replaced the control and the drain pump only hummed and was not pumping. I replaced the pump, calibrated the unit, and ran the auto test. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."
Near Wimberley, TX 78676
Brandon
Job Details: 09/27/2019
RANGE WHIRLPOOL WFC310S0EB3 "Arrived on site for customer complaint of cooktop not getting hot enough, found unit is working as designed, informed customer of how the new burners with limiters work. Unit tested good."
Near Temple, TX 76502
Arthur B.
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 Arrived on site for customer complaint of side-by-side refrigerator not cooling in both sections. Found start device clicking on and off. Removed and replaced start device. Reassembled and tested. Found unit began cooling immediately. Good frost pattern forming on evaporator. No other issues found. All water connections were dry at time of service.
Near Killeen, TX 76549
Al
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDF520PADM6 "Arrived to inspect no heat from unit.Found the customer runs the unit before bedtime and was concerned there was no steam when its opened house after unit stops washing.I ran diagnostics test mode and unit tested as designed.Unit filled, washed, drained and heater activated.All water lines were dry at the time of service.Job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for customer complaint of units flames being to high even on low, I adjusted 4 out of 5 burner valves, unit tested good."
Near Austin, TX 78737
Leonardo
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL GU2475XTVB1 Arrived on site to test unit for not starting. Tested unit found control and keypad not working. Shorted control pad and keypad need to replaced both need autho WPW10175239 office needs to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 WPW10175239 (PANEL )
Near Killeen, TX 76549
Al
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived to inspect cooling issues.Temperatures in the freezer were 8-12.Unit was not producing ice.There was not frost buildup in the freezer of ff section.Customer advised she had Modern Appliance Tech out a few months ago, who added what she called FREON to the unit due to the pinhole sized leak the technician advised was in the refrigerator.After adding refrigerant to the unit, customer says the unit began producing ice and temperatures were steady at 0 degrees.Cycled ice maker and motor came on, fill test passed.Unit will need sealed system repair.No frost buildup inside unit.Compressor, drier, stub, CNOTE SS Tech, 2 hours; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 W10276644 (COMPRESSOR ) and 1 sf8404 (STUB) and 1 w10143759 (DRIER)"
Near Waco, TX 76710
Chase
Job Details: 09/27/2019
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site found the oven door was just out of place readjusted it open and close door several times everything works great
Near New Braunfels, TX 78130
Kevin
Job Details: 09/27/2019
VENTHOOD WHIRLPOOL WVU37UC0FS0 Arrived on site and inspected vent heard and found motor is running but fan blade it is not turning. Disassembled vent hood And found fan blade is jammed. Re-centered it and it will now turn freely. Job complete
Near Austin, TX 78717
Chase
Job Details: 09/27/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site. Checked all cooktop burners for properl function. Each burner is sparking properly and lighting immidietely. All flame heights check good. Refit all burner caps to ensure proper ground. All checks good, job complete"
Near Austin, TX 78734
Andy
Job Details: 09/27/2019
RANGE WHIRLPOOL KDRU783VSS03 Arrived on site for range not operating properly. Removed and replaced failed control. Was instructed by CS that before removing and replacing hinges and gasket to tighten screws on door and around door frame. Did so and tested unit watched unit preheat and heating for 20 minutes with no issues. All operations are normal. No other repairs are needed at this time.
Near Leander, TX 78641
James
Job Details: 09/27/2019
DRYER WHIRLPOOL WED9550WW1 Arrived on site and found no heat from dryer. Tested fuses and heater. I found heater has failed causing no heat. Vacuumed lint from unit and installed new heater. Tested operation and found unit working properly. Job complete
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL KDTE254ESS0 "Arrived on site for dishwasher getting stuck on child lock, dispenser door staying shut and making grinding sound on start up. Inspected unit and work area. Inspected door latch and strike. Found dispenser door broken and scratches on panel. Performed diagnostics mode, found error code F5-E1 door was not shut with 5 seconds of pressing start.. Monitored test cycle and customer was grinding noise customer was referring to was drain pump normal operation. During service found no issues with UI. Found service pointer addressing earlier models with UI failure. Will need to replace UI and dispenser. Schedule return for Tuesday the 1st for repair.; ordrng 1 W11032769 (DISPENSER )"
Near San Marcos, TX 78666
Kevin
Job Details: 09/27/2019
DRYER WHIRLPOOL NED4655EW1 "Rent a center, arrived on site and inspected dryer and found cut off has failed, replaced cut off and it should be working normally. All other components checked good with meter. Dryer does not have any electrical connections it is currently in a rent a center show room."
Near Del Valle, TX 78617
Joseph C.
Job Details: 09/27/2019
DISHWASHER GE GSD2101V50BB "Arrived on site for “leaking water from left side” complaint. Inspected unit and found fill line, from inlet valve, had come loose from mount. Remounted fill line. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previous diagnosed part. Removed failed mullion and installed new. Tested door operation. All tested good. No water leaks present.
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for refrigerator dripping water in dispenser. Customer stated that is it no longer dripping water. Checked temperatures setting. Measured temperature in FC and found at 1°. Performed diagnostics and tested ice door . Tested water dispenser. Checked thermistor and defrost cycle. After speak with customer found they had frost buildup in freezer and soft ice cream. Checked freezer door seal and defrost cycle. Possible failure of door not sealing and caused failure with leaking dispenser. All tested good at time of service. No water leaks present.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
REFRIGERATOR KENMORE 596.765035 Arrived on site for no cool condition and fresh food section. Found that the air damper motor was very hot to the touch and could not move the door to allow cold air into the fresh food section. Replaced air damper assembly. No water is connected to this unit.
Near Elgin, TX 78621
Joseph C.
Job Details: 09/27/2019
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for “unit not powering on” complaint. Inspected unit and found no power at wall plug. Found breaker tripped. Reset breaker. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy. Customer to send receipt via email, to Melissa."
Near Pflugerville, TX 78660
Paul
Job Details: 09/27/2019
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer to replace the previous diagnosed parts. Upon removing the existing tub assembly I found a crack in the tub on the left side causing the issue. I replaced the tub assembly. I tested the unit is service step 12 and all is working as designed. There were no water leaks present at the time of service. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for customer complaint of long dry times, found unit was not venting properly, instructed customer to have vent cleaned."
Near Jonestown, TX 78645
James
Job Details: 09/27/2019
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived on site and found evaporator completely frozen over. Thawed to gain access and tested heater in diagnostics and with ohm meter. Circuit tests good. I did find that the connection for the fan motor and heater circuit is coated in fruit syrup due to items defrosted and the juice had run down the back wall into the evaporator area. Tech line is closed and service manager will contact tech line in regards to a recommended repair. ; saved tckt
Near Georgetown, TX 78633
Lou
Job Details: 09/27/2019
DISHWASHER KITCHENAID KUDS30FXSS5 "arrived on site to install previously diagnosed and ordered parts. Due to the lower rack wheels falling apart, I removed and replaced all four wheels and tested the unit. Rack and unit operated as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 09/27/2019
DISHWASHER KITCHENAID KDFE104HPS0 Arrived on site and found ui working but customer stated it will often times not work for several days. Ran diagnostics and found unit has a 2-2 communication error with ui and control. Tested harness and found to be good. Unplugged ui and control turned on drain pump. Unit will need new ui and control. ; ordrng 1 W11229587 (UI)
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site for oven clock time advancing faster than normal. Performed diagnostics mode and checked fault codes. Found fault F8-E0 from November 2018. Cleared error codes. Checked component operation. Found over 60 hertz to unit. Customer can connect unit to WiFi and will correct issue with clock. All else tested good.
Near Harker Heights, TX 76548
Al
Job Details: 09/27/2019
MICROWAVE WHIRLPOOL WMH32517AS "Arrived to inspect microwave sparking issues.Ran 2 minute cup test and unit heated.Noticed the unit had 3-4 spots where the paint had rubbed off, causing unit to spark.Noticed the paint issue were directly related to the roller wheels being defective.I painted the areas and customer will purchase a new roller for the turntable.Job complete"
Near Austin, TX 78702
Robert
Job Details: 09/27/2019
REFRIGERATOR AMANA ART308FFDM02 Arrived on job for complaints of no power. Found that the refrigerator turned off. Power refrigerator on compressor started up and air flow good.
Near Leander, TX 78641
James
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested operation. I found ice maker has lost motor position and failed mid harvest. Installed new ice maker and tested. Instructed customer that the ice maker will take 24 hours to begin production and to dump first few batches. Job complete
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
REFRIGERATOR MAYTAG MRT711SMFW00 Arrived on site for ice build up on evaporator cover on the right hand side of the air tower. Removed ice and replaced evaporator fan motor. All water connections are dry.
Near Belton, TX 76513
Arthur B.
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onside for customer complaint of French door dual evaporator not cooling. Removed RC evaporator cover an unit cover. Found no UV. Ran tested 4 and found compressor will ramp up. Advised customer will need new compressor once again. Customer advised she no longer wants unit repair and will call AIG to see about replacement. No further work performed.
Near Austin, TX 78734
Andy
Job Details: 09/27/2019
DISPOSAL UNKNOWN 0 Arrived on site to install customer provided disposal. Removed old disposal and replaced with new. Tested and all operations are normal. No water leaks present at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
OVEN WHIRLPOOL KODE500ESS04 "arrived on site to inspect oven door locked and display blank after self clean. Upon further inspection, I used a piece of cardboard to unlock the door. I was going to,replace the thermal fuse to be able to test the unit; however, due to the unit door being locked, the customer did not have access to the model/serial placard ad the parts prescreened for today were incorrect. When I got the door open, I found the cooking racks still in the oven cavity. I advised the customer that when completing a self cleaning cycle, the racks must be removed or the fuse will go bad. I am ordering the fuse and blower due to customer reporting that the cooling fan/blower sounded as if something was caught in it. Also, upon return service, Techline will need to be contacted to discuss use of racks during self clean and rn service scheduled for 09/27/19. ; ordrng 1 W11204568 (FUSE-THERMAL) and 1 W11245567 (BLOWER)"
Near Lampasas, TX 76550
Al
Job Details: 09/27/2019
REFRIGERATOR FRIGIDAIRE FFHB2750TD Arrived to inspect ice maker not producing ice.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2019
DRYER MAYTAG MEDB835DW4 Arrived on job to replace drum. Part miss boxed. ; ordrng 1 W10626460 (drum)
Near Cedar Creek, TX 78612
Cliff
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRT519SZDW05 Read on site to diagnose a refrigerator that is leaking. Tested all parts and components and found no leaks at this time. Advised homeowner leak may be coming from somewhere else as the unit sits next to the dishwasher. No further repairs are needed and all checks good at this time.
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "arrived on site to install previously diagnosed and ordered parts. Due to the drawer frame, in the RC section, being broken, I removed and replaced the frame and the support and tested. The unit is operating as designed. No water leaks observed during service, job completed"
Near Austin, TX 78736
Robert
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of no drain. Found loose connection at drain pump motor. Connected power supply and test. No leaks detected at time of service.
Near New Braunfels, TX 78130
Kevin
Job Details: 09/27/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site and inspected washer and found it is dripping from housing when washer is not in use. One of the valves is slightly open. Replaced valves and housing and dripping has stopped. Ran test 51 and all functions are operating normally. No water leaks from connections at time of service, job complete"
Near Austin, TX 78746
Tyler B.
Job Details: 09/27/2019
OVEN KITCHENAID KODE500ESS00 Arrived on site for new unit not heating properly and number buttons not always accepting commands. Would have to push hard or hold finger on for second for it to correspond. Was unable to navigate through diagnostics with pesky touch buttons. Replaced control panel and buttons now functioning as designed. Put unit in to diagnostics and sensor was reading 101 when has not been used. Removed and replaced sensor on upper oven and tested good
Near Austin, TX 78734
Andy
Job Details: 09/27/2019
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on site for scratch’s on down draft. Inspected unit and found light scratch marks in unit. Contacted office and was instructed cosmetic is covered. Unit is very custom installed and will need 2 men and 2 hours to do so properly without damaging unit and units that it is sandwiched between. Office to schedule return trip. 2 man. 2 hour job.; ordrng 1 SEENOTE (2 MAN ) and 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE )
Near Maxwell, TX 78656
Kevin
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDF760SADW1 "Arrived on site and found saved error code F7E1, ran a diagnostic cycle and found wash motor has failed. Continued diagnostic cycle and confirmed that heating element has reset. Customer is also experiencing upper rack falling. Wash motor and rack adjusters will need to be replaced. No water leaks from connections at time of service.; ordrng 1 NEEDAUTHO and 1 W10837306 (dishrack adj left) and 1 W10838949 (dishrack adj right) and 1 W11162099 (HOUSING) and 1 W11197024 (HOUSING) and 4 WPW10195839 (dishrack adjuster)s and 4 WPW10195840 (positioner)s and 2 WPW10250160 (clip)s and 2 WPW10250162 (cover)s and 1 WPW10671942 (sump and motor assy)"
Near Seguin, TX 78155
Kevin
Job Details: 09/27/2019
WASHER MAYTAG MVWP575GW0 "arrived on site and found error for Lid switch fault, Replaced it and all function has returned to machine. No water leaks from connections at time of service, job complete"
Near Bastrop, TX 78602
Cliff
Job Details: 09/27/2019
DISHWASHER JENN-AIR JDB8200AWS0 Arrived on site to diagnose a dishwasher that is not drying properly tested all parts in parts and found no mechanical failures at this time advised homeowner on best cycles and options to use for best drawing performance. As Issue was mentioned to previous technicians and they did not advise homeowner on ways to improve performance no charges are due today for customer instruct.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
OVEN GE JT915SKQK5SS Arrived on site to repair unit who’s door will not unlock. Tested unit and found microswitch of the door lock assembly has failed. Replace door lock assembly and tested. All operations are now normal.
Near Austin, TX 78704
Robert
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL ED5LHAXWQ00 Arrived on job for complaints of not dispensing ice. Found ice container damaged and holder. Customer had concerns about freezer temperature. Found bag of food blocking vent in freezer. Moved bag to proper storage area. ; ordrng 1 WP2188919 (holder)
Near Manor, TX 78653
Joseph C.
Job Details: 09/27/2019
DISHWASHER GE GSD2300R00BB "Arrived on site for “unit not draining” complaint. Per my previous diagnosis, removed and replaced motor, housing, solenoid and brackets. After attempting to test unit, found sump and drain hose leaking. Will need new sump and drain hose. Will need authorization, as well. Office to set return visit schedule.; ordrng 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WD18X10039 (sump inlet) and 1 WD24X10014 (hose,drain)"
Near Austin, TX 78730
Tyler B.
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for unit not washing and unit filling when not in use. Found pump not washing and found valve sticking open, replaced pump and motor and valve and tested good. No leaks on site"