We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near New Braunfels, Texas 78132
Andrey
Job Details:
11/15/2022
"Arrived on site to test unit for broken parts, customer stated that bottom spray fell off and melted on the heater, tested unit found lower spray arm damaged by heating element, replaced lower spray arm, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Hewitt, Texas 76643
Tyler
Job Details:
11/15/2022
Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power to control but no response from control. Found control had shorted out due to broken wire from drain motor. Repaired wiring at pump then installed new control. Found washer could run through all cycles as designed with no leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, Texas 78735
Joe Z
Job Details:
11/15/2022
Arrived onsite for Oven Too Cold. Upon arrival test unit by preheating oven to 350 . Took temps using thermocouple. Was averaging temperature an average of 10 degrees too hot. Checked settings and found it at plus 20. Changed calibration setting to plus 10. Test test and unit is now averaging right around 350. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, Texas 78704
Matthew
Job Details:
11/15/2022
Arrived onsite to replace faulty door. Replaced door and tested. Set unit temperature. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near New Braunfels, Texas 78132
Andrew
Job Details:
11/15/2022
Arrived on site and replaced previously diagnosed recirculating pump. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Temple, Texas 76501
Tyler
Job Details:
11/15/2022
"Arrived on site for refrigerator over freezing in both compartments. Upon arrival found temps(actual) at 36/13(rc/fc) while set to 37/5. Found thermistors as follows: Rc thermistor 5.4k, fc thermistor 16k(readings after inspection internal components in both compartments). Called techline and spoke with Bruce sr#7735055495. Replaced ui control and set unit to standard defrost mode. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near San Marcos, Texas 78666
Leonardo
Job Details:
11/15/2022
Arrived on site to test unit for unit not working.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Waco, Texas 76704
Jonathan M
Job Details:
11/15/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Were in the unit through and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. The customer advised the reason why she called was because the unit had seemingly stopped in the middle of the cycle And was not flashing but was just sitting idle and she wasnt sure if there was a problem with the machine since she assumed the machine would be washing the entire time. The customer stated that after she had canceled the cycle and had not run any cycles since. I did explain to the customer that everything is pre-programmed and if the unit doesnt complete the cycle without the customer intervention or start flashing codes at the customer, there would likely be an issue but seeing as though all components are working and she doesnt have any stored error codes, the washer would have been working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Austin, Texas 78731
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was refrigerator making noises while dispensing water. Found inlet water valve screaming. Replaced it with new one and was doing the same. The water supply is coming from under the sink area and its allowing to much water pressure. CX will need a to plum the lines correctly. I left water supply turned off as its not connected due to a leaking shut off. CX is aware and if any issues continue after they will contact us for further inspection."
We serviced a
FRIGIDAIRE FREEZER
Model FFU2124DW6
Near Georgetown, Texas 78628
Lou
Job Details:
11/15/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the door gasket being badly warped, I removed and replaced the gasket and shaped it using my heat gun. Checked for gaps and sealed them. No water leaks observed during service and customer will keep the door closed for approximately 2 days to allow the gasket to mold to the chassis. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW0
Near Elgin, Texas 78615
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a range with a error code showing. Found control shorted
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Bertram, Texas 78605
Maurice R
Job Details:
11/15/2022
Arrived onsite for water leaks out of IM. ON Inspection found that IM thermistor was @ 15k temp 14? when inspecting the IM found that it had a block of ice in the tray and a crack in the right back on the frame of the IM. Tested the IM heater and it failed. Replaced the IM and called for water. It filled the tray. No water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Salado, Texas 76571
Gerry C
Job Details:
11/15/2022
"WED7500GW0 Arrived to inspect no heat. I found the electrical supply was correct, but the neutral and ground were reversed at the terminal block and I corrected. The chassis had excessive lint residue and I vacuumed. The heating element was electrically open and I removed and replaced it. I removed a large section of vent tubing, which was the likely cause of the excessive lint and subsequent failure of the element. The unit operated and cycled as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHDXVB00
Near Round Rock, Texas 78665
Wesley
Job Details:
11/15/2022
Arrived onsite test unit for clicking whiring sound. Found the air baffle is starting to become noisy. Advised that baffle could be replaced but not critical for function. Customer decided to not replace baffle. Temps of 9f in freezer and 39 in fridge at time of service. Advised customer on findings
We serviced a
GE WASHER
Model GFWR4805F2MC
Near Jarrell, Texas 76537
Gerry C
Job Details:
11/15/2022
Arrived to instal previously diagnosed and ordered part. Removed and replaced the valve assembly and tested. The unit filled as designed. No leaks observed during service. From prior service: inlet valve
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Austin, Texas 78723
Joe Z
Job Details:
11/15/2022
Arrived onsite to install previously ordered parts. Replaced water fill valve and sump and motor. Test unit and unit operates correctly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Hewitt, Texas 76643
Tyler
Job Details:
11/15/2022
Arrived on site for washer making a screeching/grinding noise. Upon arrival confirmed issue and sound. Found no errors . I then found belt was loose on cam asm and slipping from grip of belt. Replaced belt and reassembled and tested unit. Found noise gone and washer functioning as designed. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS01
Near Austin, Texas 78734
Luis
Job Details:
11/15/2022
"Arrived on site. Found water in bin and not draining,unit would need an external drain pump. Installed an external drain pump ran water through pump no leaks at tubing or connections.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Harker Heights, Texas 76548
Tyler
Job Details:
11/15/2022
Arrived on site for washer changing times on ui control. Upon arrival confirmed issue. Found no codes in . Called techline and reported findings To Kurt sr#7735058957. Found extra power setting had been activated and was cause of time increase on customer preferences. Unit is functioning as designed. No leaks found. Call complete
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Manor, Texas 78653
Wesley
Job Details:
11/15/2022
Arrived onsite and found unit operating with failed pCB board not closing l1 relay. Replaced pCB which repaired function. During testing discovered loose connection in the wall receptacle causing unit control to lock out heat function. Control would have to be reset to repair. Advised customer on having receptacle replaced to repair. Advised customer on dryer repair success.
We serviced a
GE RANGE
Model JB620SR1SS
Near Georgetown, Texas 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect range oven element damage. Upon further inspection, I found the bake element had shorted out and was broken (photo). I removed and replaced the bake element and tested and unit is operating as designed. Job completed."
We serviced a
JENN-AIR OVEN
Model JJW2830DP02
Near Volente, Texas 78641
Paul
Job Details:
11/15/2022
"Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the console, programmed it, and tested. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVPA3
Near Austin, Texas 78703
David S
Job Details:
11/15/2022
"Arrived on site for dishwasher start button not working. I inspected the unit and work area. I found no fault codes in . I found the unit running through a cycle as designed. I gained access to the console control W10222469 and tested the start switch. I found it not completing the circuit. I looked up the console and found it was discontinued
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, Texas 78757
David S
Job Details:
11/15/2022
"Arrived on site for front load washing machine being stuck in a drain. I inspected the unit and work area. I found fault codes f8e3 overflow condition f0e1 load during clean cycle f3e1 water level sensor error f5e4 door not opened during cycle. We unstacked the dryer and gained access to the drain pump. We found the drain pump full of nursing pads. We removed the pads and tested the unit, we found it working as designed. We reassembled the unit and reinstalled ever
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, Texas 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the unit makes an intermittent knocking noise. I placed the unit in and tested the compressor in test 4 and could hear the faint knocking noise and the customer identified the noise as well, but stated it was much louder at times. I found service pointer #W11610345, which provides a correction to the noise. Per the pointer, I adjusted the filter drier at the back of the unit and retested and did not duplicate the noise. I recommended the customer monitor the unit and explained what was causing the noise and also advised that its a noise that is typically normal. I leveled the unit as well. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Austin, Texas 78744
Joe Z
Job Details:
11/15/2022
"Arrived onsite for Coils are not heating, not turning red. Upon arrival. Test unit and none of the cook top elements are energizing. Checked polarity and is incorrect. Uploaded pics on SD. Only getting 46v from L1-N. L2-N is correct at 12v. Recommended that customer call electrician Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Buda, Texas 78610
Kevin
Job Details:
11/15/2022
"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran a cycle and all functions are operating properly, job complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW2427WS00
Near Austin, Texas 78759
David S
Job Details:
11/15/2022
"Arrived on site for microwave wall oven combo showing error code f6e8. I inspected the unit and work area. I found fault code f6e8 UI lost communication with. Microwave appliance manager. I gained access to the microwave appliance manager, I found the control sending proper dc voltage to the wide interface board. I found the wide interface board not sending voltage to the UI. I looked up the wide interface board W10120228 and found it discontinued
We serviced a
GE WASHER
Model GUD27ESSJ1WW
Near Austin, Texas 78704
Matthew
Job Details:
11/15/2022
Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Found latch intermittences. This will cause the unit not to go into spin leaving water in the tub and cloths wet. Replaced lock. Tested unit and unit is functioning properly. Job complete . Office to run cc on file
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Round Rock, Texas 78665
Wesley
Job Details:
11/15/2022
"Arrived onsite and found unit operating with with no heat, verified problem is failed heater coil. Completed repair and advised customer on findings.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Lakeway, Texas 78734
Luis
Job Details:
11/15/2022
"Arrived on site for no ice. Removed icemaker found no damage to fill tube heater wires,reinstalled icemaker ran fans passed,ran ice box thermistor passed,ran harvest test passed,ran fill test passed. All /// test passed for icemaker. Turned on max ice,informed customer to let unit run and call back if no ice in 24hrs.
We serviced a
KITCHENAID REFRIGERATOR
Model KFC022EVBL1
Near Florence, Texas 76527
Gerry C
Job Details:
11/15/2022
"Arrived to inspect no cool. I found the compressor would attempt to run for a few seconds and then the start device could be heard clicking off. Amp draw was a pretty steady 12 amps until disengagement. I tested a temporary start device and the unit started and ran, drawing a low of 1.3 amps initially and then climbing to 1.5 amps, which is reasonable for the temperature of the unit. I replace the start device and re-tested and the unit operated and cooled as designed. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Cedar Park, Texas 78613
Paul
Job Details:
11/15/2022
Arrived onsite for a wall oven that is over heating and the floor and lower drawer handle gets very hot when using the oven. I explained to the CX how the unit vents and that hot air would blow out of the bottom and the vent directs the air flow to the floor. The lower drawer has a chrome handle and I explained that it could become very warm when the oven is in use. I showed the CX that the bottom of the cabinet under the oven has a large cutout and explained that this should be a solid bottom. I explained that this can cause hot air to get trapped in the drawer and cause the TOD to open when running a self clean cycle. I tested the unit at 350 degrees and found the oven cycling between 337-363 degrees leaving it with a 350 degree average temp. The CX stated the unit has not been burning product. At this time the unit is working as designed. I removed the vent per the customers request so the hot air would blow out instead of down at the floor. I called techline and spoke with Robert SR# 7735055199
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, Texas 78628
Lou
Job Details:
11/15/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the clutch and slider failures, I removed and replaced both parts and calibrated the unit. Tested in and unit is operating as designed. I retested and demonstrated for the customer as well No water leaks observed during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, Texas 78751
Vincent
Job Details:
11/15/2022
"Arrived on site for refrigerator, inspected unit and wok area. CX complaint was all LEDS where out. I tested the modules and found two out, service pointer S-code S84638 covers the cost of 12 replacement lights. Replaced all ant tested. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Marion, Texas 78124
Andrew
Job Details:
11/15/2022
"Arrived on site to test unit for no power. Found console unresponsive. Verified console receiving proper voltage. Replaced console, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, Texas 78664
Kimo
Job Details:
11/15/2022
Arrived onsite for dishwasher with a broken upper rack. Upon inspection I found that the rack adjusters and the stops were broken. I installed new adjusters and stops and tested unit and found unit operating as designed job complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TF0
Near Georgetown, Texas 78626
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a refrigerator with cooling inconsistencies. Tested all parts and components and found no failures to unit at this time and temperature is correct at time of service. Advised customer on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
SAMSUNG OVEN
Model NE58F9500SS
Near Taylor, Texas 76574
Cliff
Job Details:
11/15/2022
Arrived on site to diagnose a range with a burner not regulating temperature. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
GE REFRIGERATOR
Model GNE25JSKCFSS
Near Jarrell, Texas 76537
Gerry C
Job Details:
11/15/2022
"GNE25JSKCFSS Arrived to inspect ice in FC. I found the left slide retractor was not engaging and pulling the door shut as designed. I was able to correct the issue and lubricate all the slides, causing the door to operate as designed. The unit had a considerable top-forward lean and the leveling legs were able to correct as well. I found no other issues with the unit. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Leander, Texas 78641
Paul
Job Details:
11/15/2022
Arrived onsite for a refrigerator to replace previous diagnosed parts. I installed a start device from truck stock and tested the refrigerator. The compressor started then dropped to .94 amps and is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, Texas 78703
David S
Job Details:
11/15/2022
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the freezer at 20 degrees. I found the evaporator cover full of ice. I entered and found the bi metal is open even when encased in ice. I forced the unit through defrost and it went through but the heating element didnt activate because of the bimetal being open. I gained access to the evaporator and tested the heating element, it tested good. I replaced the evaporator harness. I reassembled the unit and tested it. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, Texas 78633
Lou
Job Details:
11/15/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that with the RC section set at 37 degrees (manufacturer recommendation), the fresh foods section is getting colder and their sodas are exploding. I found the customers thermometer reading approximately 28 degrees on the top shelf. I gained access to the fresh foods thermistor located behind the light assembly at the top of the fresh food section and tested k ohms. I found the thermistor reading 2.840 kohms which indicates that its approximately 75 degrees in the fresh foods section. I demonstrated to the customer by having them hold the old thermistor which is cold and the new thermistor which is at room temp and then checked ohms reading again and they should almost identical readings. I replaced the old thermistor with the new part and placed the unit in a long defrost. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Marion, Texas 78124
Andrew
Job Details:
11/15/2022
"Arrived on site to test unit for no ice production. Found no stored error codes. Ice maker responding properly. Found full tube was obstructed. Replaced heater, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS03
Near Dripping Springs, Texas 78620
Luis
Job Details:
11/15/2022
"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet of evaporator and traces of uv dye,part is no longer covered by manufacture warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Moody, Texas 76557
Jonathan M
Job Details:
11/14/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm a customer complaint and found the compressor running but not cooling. Took an out draw off of the compressor and found it only pulling .086 A. Checked the return line to the compressor and did not find any heat. Could not find any visible leaks present but I am ordering all seal system parts and the office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least three hours.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT) and 1 W11579351 (Evaporator)
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Austin, Texas 78738
Luis
Job Details:
11/14/2022
"Arrived on site for freezer no cool. Found no frost on freezer evaporator no uv dye,checked fresh food evaporator weak to no frost and no traces of uv dye,ordering evaporator,3 way valve and compressor job will need 3 hrs; ordrng 1 W11553229 (Evaporator) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve) and 1 W11429989 (Solenoid) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, Texas 78641
Maurice R
Job Details:
11/14/2022
Arrived onsite for oven heating drawer below unit. I informed the CX that the drawer below the built in oven is going to get warm because that is right below the exhaust from the oven. It is designed to release the heat at the bottom of oven. When I wars trying to turn on the oven the I had to select bake 4 to 6 times before it would acknowledge my selection. The fan only came on at 145 ? then turn off and never came back on. Turn the upper and lower on heated to 350? the fan was not on and never came back on ordering new UI. W112977.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, Texas 78640
Kevin
Job Details:
11/14/2022
"Arrived on site and inspected refrigerator and found lower coupling is broken, took one picture. A new one will be needed to correct issue will also bring back ice bin.; ordrng 1 WP2220458 (Coupling) and 1 W11244434 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, Texas 78701
Scott
Job Details:
11/14/2022
"Arrived on site for fridge on fresh food cooling . Found evap covered in frost . Ordering control , evap fan , harness , thermistor , heater diffuser. No water leaks detected at time of service. ordrng 1 W11314873 (Defrost harness) and 1 W11243741 (Evap fan) and 1 W10384183 (Thermistor) and 1 W11355319 (Heater) and 1 W11175955 (Diffuser) and 1 W11440346 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Hood, Texas 76544
Tyler
Job Details:
11/14/2022
Arrived on site for washer giving f7e1 and f7e6 in diagnostics. Found cause of failure was due to failing capacitor. Was able to replace capacitor and found unit fully functioning as designed with no leaks. Call complete ; ordrng 1 W11395618 (Capacitor (from truck stock))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, Texas 78752
Scott
Job Details:
11/14/2022
"Arrived on site , found I had to reorder water line . Ordering inlet water line . No water leaks detected at time of service. ordrng 1 W10350007 (Inlet water line) and 1 WPW10350006 (Water line)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Temple, Texas 76502
Jonathan M
Job Details:
11/14/2022
"Arrived on site for a cooktop that wont cook with certain pots and pans. Inspected unit and work area. The customer advised that the left front element will not work with all of her pans and that some pans do work with the cooktop but her smaller pans will not. Tested the unit and found the unit working with certain pans but not one specific pan. I tested the same pound that wouldnt work on another burner and found it would work on that other burner. I called Whirlpool Techline and spoke to Kurt SR# 7735039531. He advised that because of how this unit works, they cannot guarantee pot and pans smaller than the ring they provide on the cooktop to work consistently. He advised that the rings were put on the cooktop to show the customer the size of the pan that they would need for the burner and that if the unit works with most of their pots and pans, there is no issue with the burner or cooktop itself. Went over Tech-lines findings with the customer and the unit is working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, Texas 78628
Lou
Job Details:
11/14/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door gasket and tested. Unit is not leaking. While placing the unit in diagnostics, I checked error codes and found F4E2-heater open, unplugged or failed relay. I removed the outer door panel and tested the element from the control and found it open. I am ordering the heater element and scheduled return service for 11-18-22. No water leaks observed during service.; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, Texas 78747
Kevin
Job Details:
11/14/2022
"Apt 921, Arrived on site inspected icemaker and found it will move but not fill. Replaced icemaker and it still will not fill, will need to bring back water valve; ordrng 1 WPW10279909 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, Texas 78723
Matthew
Job Details:
11/14/2022
"Arrived onsite for refrigerator not cooling. Upon arrival found unit in second floor storage. Complain was that unit was not cooling. Ran extension cord to unit and powered. Found fan running and compressor at .5 amps. Allowed to run and found frost pattern developing. Spoke to maintenance and, Jose, and he will leave plugged in for a couple days to monitor condition. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Georgetown, Texas 78628
David Z
Job Details:
11/14/2022
"Arrived on site to diagnose oven with blower issues. On arrival customer advised me the upper oven convect fan has never run since customer got unit. Checked errors and found none present. Ran relay and heard control click the relay, but fan never spins up. Removed fan assembly and checked voltage. Verified 120v when fan relay is enabled, but motor not running. Ordering new blower assembly to resolve.ordrng 1 W11617227 (Upper Convect Fan Assy)"
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS02
Near Leander, Texas 78641
Kimo
Job Details:
11/14/2022
Arrived onsite for a cooktop with a right front burner that is continuously sparking even when lit. Upon arrival I gained access to the spark module and tested it and found that it was good. I the tested the right front switch and found that it is faulty. I and ordering WPW10385582 ordrng 1 WPW10385582 (VALVE-BRNR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near The Hills, Texas 78738
Luis
Job Details:
11/14/2022
Arrived on site for no cool in fresh food section. Ran diagnostics diagnosed defective thermistors preventing unit from entering defrost ordering a new cover assembly that includes thermistors. ordrng 1 W11610999 (Evaporator cover)
We serviced a
JENN-AIR OVEN
Model JJW2430DB00
Near Austin, Texas 78759
David S
Job Details:
11/14/2022
"Arrived on site for Jenna it wall oven showing error code f2e1. I inspected the unit and work area. I found the oven display showing the f2e1 stuck or shorted key error code. I tested the. Buttons and found the kitchen timer, tools, and power button not responding. The unit will need a new console. ; ordrng 1 W11087460 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Copperas Cove, Texas 76522
Tyler
Job Details:
11/14/2022
Arrived on site for walloven showing f8e2. Upon arrival found error in diagnostics was f8e0 only. After further testing I found upper blower motor was failing to reach target speed wih proper power supplied. ordrng 1 W11598119 (Blower motor)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Wimberley, Texas 78676
Andrew
Job Details:
11/14/2022
Arrived on site to test unit for no ice production. Verified ice maker received proper voltage but not responding. Replaced icemaker now responding but only sending 3vac to valve. From ice maker connections(light blue to yellow). Needing new icemaker. ordrng 1 IM116000 (Icemaker)
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, Texas 78702
Wesley
Job Details:
11/14/2022
Arrived onsite with SM to repair according to previous diagnosis and replaced the door latch and the control. Found new control would not power the display and would not allow entry to diagnostics or any standard cycles. Re installed old control. Ordering CCU to repair. ordrng 1 WPW10192966 (CCU)
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Leander, Texas 78641
Kimo
Job Details:
11/14/2022
Arrived onsite for a cooktop malfunctioning burners . Upon arrival I installed the burner and found the dirt I cleaned and adjusted them and tested the unit and foun that they work except for the front right one. I replaced it and tested it and found that it worked as designed. Upon further inspection I found that some of the knobs where cracked I am returning with 2 knobs.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, Texas 78748
Leonardo
Job Details:
11/14/2022
Arrived on site to test unit for unit not washing. Test unit and found no water spraying. Found unit getting plenty of water but wash motor not coming on. Will need to replace sump and motor and control board on return visit.
We serviced a
LG DRYER
Model DLGX8101V
Near Austin, Texas 78730
Vincent
Job Details:
11/14/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint it lost power. Inspected unit and found good voltage going to the control but no voltage going to UI. Will need a new control and returning with the display. ordrng 1 EBR81137801 (Display)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Austin, Texas 78749
Luis
Job Details:
11/14/2022
"Arrived on site, found damaged right side door found some damage to left side door also 1 gasket available will replace right side due to excessive damage on gasket. ordrng 1 W11396037 (Gasket white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, Texas 78636
Andrew
Job Details:
11/14/2022
Arrived on site to test unit for not cooling properly. Unit is cooling since last visit but temps are way warmer than set to. RC was 58 and FC was 28. Called Techline with findings and recommend replacing control . SR#7735049055;
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535swhz07
Near Leander, Texas 78641
Kimo
Job Details:
11/14/2022
Arrived onsite for a refrigerator with a broken filter plate and dispenser button cover.Upon inspection I found that the filter plat is broke along with the button cover. I replaced the button cover and tested unit and found unit designed water. I am ordering 1x filter plate. ordrng 1 WP67001668 (PLATE- FIL)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Copperas Cove, Texas 76522
Tyler
Job Details:
11/14/2022
Arrived on site for range that had shot sparks out fron under ui panel. Upon arrival confirmed issue issue. Found cause of failure was due to pinched wiring that had worn down and exposed metal to wires and throwing sparks. Called safety team and reported findings Sr#7735014135. Was instructed to order and replace wiring harness. ordrng 1 W11529071 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Kingsland, Texas 78639
Gerry C
Job Details:
11/14/2022
Arrived at instal previously diagnosed and ordered parts. I found the unit was still off and had been fully defrosted. The lower left and right corners of the cabinet had excessive gapping and light could be seen through them. I was able to tamp the metal back in place and then seal with MFG silicone. After the repair the light coming through the gasket corners was resolved. I tested the defrost system and found it working as designed. The CX will contact us if there are further issues. No water connections to unit.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Driftwood, Texas 78619
Andrey
Job Details:
11/14/2022
"Arrived on site to test unit for vibration noise, tested unit found noise coming from FC fan motor at high speed, customer also stated that knocking noise coming from Left RC door when it opens, tested door and found noise coming from cam, ordering cam,left hinge,FC fan bland and motor; ordrng 1 W10878115 (Left hinge) and 1 WPW10505294 (Door cam) and 1 WP67006337 (FC fan blade) and 1 W11603851 (FC fan motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, Texas 78653
Joe Z
Job Details:
11/14/2022
"Arrived onsite for large burner not operating correctly and for left side counter weight is cracked. Upon arrival inspected unit and counter weight is mounted, just cracked. Also test all cook top burners and found front right burner only operates on higher heat settings, but not on low. Found switch with char marks and makes arcing sounds. Need to replace right front burner switch. Ordering switch. Checked with claims about counter weight. Counter weight is operating correctly; ordrng 1 WP3149400 (Fromt right Switch)"
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Paige, Texas 78659
Joe Z
Job Details:
11/14/2022
Arrived onsite to install previously ordered parts. Upon arrival found that will need thermal fuse ordering fuse ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, Texas 78758
David S
Job Details:
11/14/2022
"Arrived on site for whirlpool top load washing machine not powering on. I inspected the unit and work area. I tested voltage at the wall and found good voltage. I found the control receiving good voltage but no sending any out. I tested the lid latch, drain pump, motor, capacitor, and the shift motor, all fall in range for resistance. I am ordering the control to complete the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS02
Near Austin, Texas 78759
David S
Job Details:
11/14/2022
"Arrived on site for builtin fridge still not cooling. I inspected The unit and work area. I gained access to the evaporator and found a frost ball on the cap tube. I gained access to the compressor and found good voltage for both ac and dc voltage. I found the compressor running. The unit has a sealed system leak and given the age of the unit it will need a full rebuild I am ordering the compressor, evaporator, heater pan, heat exchanger, uv dryer, access valve, tube kit, mastic, and permagum. ordrng 1 W10508992 (Heat exchanger) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 876765 (Tube kit) and 1 WPW10281063 (Heater pan) and 1 WP2306094 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Permagum) and 1 4318168 (Mastic)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near Austin, Texas 78725
Matthew
Job Details:
11/14/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found unit leaking from pump assembly. Unit also has failing drain pump. Will also need lower spray arm (missing). ordrng 1 5304518927 (Lower spray arm)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Bastrop, Texas 78602
Joe Z
Job Details:
11/14/2022
"Arrived onsite for NOISY AGITATOR MAKES RATCHETING NOISE WHEN IT ROTATES COUNTER CLOCKWISE. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic cycle and all components operate correctly. Ran a quick cycle with clothes and found During counter clockwise motion of agitation there is a clicking noise, sounds like something is loose. Inspected agitator and is good. Inspected rotor and can hear the clicking sound when manually turning by hand back an forth. Found some wear on slide gear. Need to replace slide. Ordering slide, ordrng 1 W10734521 (Slide)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, Texas 78657
Gerry C
Job Details:
11/14/2022
"Arrived to inspect no cool. I found the unit was missing all four front rollers (including the FC section) and will need to be ordered and installed prior to any further diagnostics and repair. The unit likely has a failed compressor, service port, dye drier and four rollers, including sealed system service costs Tech GC only, please allow 3 hours for service. No leaks observed during service. ; ordrng 2 WPW10515763 (Roller)s and 2 WPW10515762 (Rollers)s and 1 GCO (Tech GC only) and 1 3hoursService (Sealed system 3 hours)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Blanco, Texas 78606
Andrew
Job Details:
11/14/2022
Arrived on site to replace previously diagnosed racks and right hand adjuster and retention clip/positioner. Found broken piece customer wishes to replace is not adjuster but adjuster housing. ordrng 1 WPW10588165 (Adjuster housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waco, Texas 76712
Jonathan M
Job Details:
11/14/2022
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customer complaint and found evidence of a defrost issue in the freezer section. Was able to force a defrost on the unit. Ordering the control and user interface and will return with the evaporator thermistor. The office will need to contact the customer about a return date due to an out of stock and PSP item.; 1 W11558182 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Austin, Texas 78757
David S
Job Details:
11/14/2022
"Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I spoke to the customer and found out he cleaned the condenser and found ice build up on the fc evaporator, he cleared it and the unit worked properly. I inspected the unit and work area. I found the UI leds going dim indicating damage to the UI control. I tested the thermistors and the defrost bimetal. I found the bimetal open when the freezer is reading zero degrees. I spoke to the customer about needing the UI and the bimetal. ordrng 1 W10865870 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bastrop, Texas 78602
Joe Z
Job Details:
11/14/2022
"Arrived onsite for gurgling while doors opened and closed. Upon arrival test unit and can here a clicking sound when opening and closing RC doors, sometimes louder than others. Ran diagnostics to force all components. Found sounds coming from damper motor at times and from evaporator motor. Need to replace damper control, evaporator motor, and fan blade. ; ordrng 1 W11578030 (Evaporator Fan) and 1 WP67006337 (Fan blade) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, Texas 78723
Matthew
Job Details:
11/14/2022
Arrived onsite for ice dispensing issue. Upon arrival inspected unit. Found ice container failed and is allowing ice to fall out of container while motor is energized. Will need ice container replacement. ; ordrng 1 WPW10558424 (Ice container)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, Texas 78731
Vincent
Job Details:
11/14/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint was refrigerator making noises. At arrival I tested temps and FC 13? RC 39?. Entered diagnostics and tested the fans separately and found the icebox fan making loud noises, but also noticed while in diagnostics the compressor would stay on and not power off. I. Called techline and spoke to Scott SR#7735049017 did some testing and ohm the compressor and he suggested to replace compressor because it was reading to high and also replace Orion board and icebox fan. I also found the right door gasket ripped and I suggested CX to replace. S SEALED SYSTEM 2hrs. ; ordrng 1 W11592010 (Compressor) and 1 W11548259 (Condenser) and 1 W10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 W10887799 (Trivet shelf) and 1 W10917313 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, Texas 78676
Andrew
Job Details:
11/14/2022
Arrived on site to test unit for gaskets not sealing. Found gaskets sealing properly. Found unit completely unlevel. Also found right side adjuster roller was broken. Recommend replacing roller and axle. Advised customer may not be able to level properly due to cabinet on right hand side being directly above unit. ordrng 2 WP2179826 (Roller)s and 1 WPW10304659 (RH roller) and 1 WPW10304660 (LH roller)
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Leander, Texas 78641
Kimo
Job Details:
11/14/2022
"Arrived onsite for a dryer that is making a l Roaring/rumbling sound when in use. Upon arrival I tested the unit and found that this noise was present. I checked the rollers, and found that good, I spun the motor and found that the motor was the source of the sound and it would Reverberate through the blower wheel housing. I am ordering the house and returning with the blower wheel and motor. I tested unit and found that was operating as designed except for the noise. ordrng 1 WPW10211911 (HOUSING)"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Austin, Texas 78705
Scott
Job Details:
11/14/2022
Arrived on site for dryer powering up but not starting . Getting good voltage at block . Found belt switch connection not on motor . Reconnected on motor . Dryer is now powering up and heating . No lint build up. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, Texas 78738
Leonardo
Job Details:
11/14/2022
Arrived on site to test unit for 3rd rack falling. Test unit and found broken wheels. Replaced left and right mounts test unit and unit test good job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, Texas 78640
Leonardo
Job Details:
11/14/2022
Arrived on site to test unit for right burner not working on dual. Test unit and found element wire disconnected. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, Texas 78620
Andrey
Job Details:
11/14/2022
"Arrived on site to test unit for not cleaning, customer stated that the unit is not filling enough water, tested unit found all components tested good in diagnostics cycle, started a normal deep water wash cycle and unit only filled 2 inches of water and switched over to wash, unit is not sensing water properly, replaced control board, advised customer to monitor if any other issues arise, give us a call, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Marble Falls, Texas 78654
Gerry C
Job Details:
11/14/2022
Arrived to inspect water level. I discussed the issue with the CX and they were concerned about water levels. I tested the unit through manual and automatic test modes and found it operating with the correct levels and as designed. I advised the CX of my findings and advised them on detergent and other product usage. No leaks observed during service. Operational test good.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, Texas 78739
Andrey
Job Details:
11/14/2022
"Arrived on site to test unit for knocking noise, tested unit for idler pulley wheel no spinning freely, replaced part from truck stock part# (WP691366), also found motor mount is knocking on the unit frame, applied sound pads on both sides of mount from job 359922, part # (4318168), tested unit unit now functioning as designed, the noise is now gone, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, Texas 78749
Leonardo
Job Details:
11/14/2022
Arrived on site to test unit for unit leaking. Test unit and found broken sump making unit leak. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Marble Falls, Texas 78654
Gerry C
Job Details:
11/14/2022
"Arrived to inspect convection fan noise. I found the crew that reinstalled the unit had pushed it back too far again and bashed the cover, consequently pressing the fan into the the chassis and causing it to rub and make a screeching noise. I was able to re-form the cover again and correct the fan position to correct the issue. Due to the placement of the plug, the unit is several inches farther out than expected and I advised the only way the issue can be corrected is to have the plug for the range moved to a more conventional area behind the unit. Operational test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, Texas 78734
Luis
Job Details:
11/14/2022
"Arrived on site for light issues diagnosed a defective led module,per service pointer W11460554 replaced defective freezer led module all leds working as designed. Autho S191AQ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, Texas 78758
David S
Job Details:
11/14/2022
Arrived on site for fridge randomly turning off and the ice maker not working. I inspected the unit and work area. I tested the ice maker and found it would short the control when activated. I replaced the ice maker and retested the unit. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Crawford, Texas 76638
Jonathan M
Job Details:
11/14/2022
Arrived on site for a dryer that would not start cycles. Inspected unit and work area. Found the unit would start but then would stop as if it was paused. Check the door switch and found the door switch was operational. Check the motor circuit and found the motor out of range. Replaced the drive motor and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, Texas 78736
Kevin
Job Details:
11/14/2022
"Referred customer back to Whirlpool, Arrived on site and found microwave vent fan Is running properly. Fan has enough suction to hold a piece of paper up against filter on every setting. Explain to customer this is normal and his microwave is 400 CFM which is actually pretty good. Customer is still unhappy and is going to attempt to return it to the retailer. Microwave is operating as intended documented with tech line. 7735047344"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, Texas 78660
Cliff
Job Details:
11/14/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.