Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
OVEN WHIRLPOOL WFG530S0ES0 "Arrived on site to install previous diagnosed parts. Removed failed door gasket and installed new. Gained access to control and removed failed control and installed new. Tested voltage at socket and found failed bulb, not covered under warranty. Measured temperature on bake cycle and monitor temperature on control. Found correct. Tested cooktop burners. Called tech support and spoke with Dustin on door getting hot (SR#7723625059). He stated that door can almost get as hot as oven and stated to advise customer of door and oven vent. Advised customer on door and vent. Spoke with customer on replace light bulb. All tested good."
Near Round Rock, TX 78681
Jonathan
Job Details: 12/11/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site for dryer making rumbling noise. Performed diagnostics and tested in normal run mode. Sound if noise was coming from back guide wheels. Replaced guide wheels, pulley and belt. Assembled unit and tested, found same results. Disassembled unit, replaced motor and blower wheel. Assembled unit and tested. Unit tested good. Moved washer about 10 inches away from wall to unplug unit. Noticed drain line was not tied in, added zip tie to drain line. All tested good."
Near Kyle, TX 78640
Leonardo
Job Details: 12/11/2018
DISHWASHER GE GSD6600G02WW "Arrived on site to test unit for leaking. Test unit and found unit not draining. Test unit and found bad drain motor, drained motor burned out due to drain motor being clogged. Will need to order new drain motor WD26X10016 this will continue happening due to food getting clogged in drain motor. Will need autho ; ordrng 1 WD26X10016 (DRAIN PUMP )"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
WASHER LG WM4270HWA "Arrived onsite for customer complaint of fabric softener not dispensing on front load washer. Removed top and tested unit. Upon testing, found 3 way cold valve not opening. Advised customer that valve needs replaced. Quote customer 5220FR2075L (3 Way Valve) . Removed and replaced valve. Reassembled and manual tested. Found all valves open as intended. No other issues found. All water connections were dry at time of service."
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JFC2290REM00 "Arrived on site. Check for noise issues. Found evaporator fan motor making noise. Adjusted evaporator fan motor and cycle, all functions tested OK. No leaks present. Job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived onsite for customer complaint of lower dishwasher rack wheels broke off. Confirmed issues. Removed old wheels and installed new assemblies. Reassembled. Lower rack now slide in and out easily. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78717
Jerry C.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. I removed the sealed system components and then the damaged condenser. I installed the condenser dye drier and service port and then reinstalled the compressor. I vacuumed the system and after it held vacuum, charged it with the mfg prescribed amount of refrigerant. I replaced the right roller, but found the left was the correct part number, but had a right side in it. Operational test good, no leaks observed during service."
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF606ESS01 "Arrived on site for customer complaint of unit not producing ice, I found debris in water line coming from he house causing intermittent issues with unit not making ice and unit not dispensing water. I cleared the water line and showed customer my findings."
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW5800BW0 "arrived on site to inspect washer not rinsing on any cycle. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F0E2–over suds condition. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of diagnostics. I placed the unit in manual test mode and ran it on low and high spin and the unit spun as designed. Once the tub stopped, I tested the tub by turning it by hand and it freely spun. The customer advised test she washes with hot water. I advised the customer that using too much detergent with hot water will cause the unit to not spin all of the detergent/water out of the clothing and that they needed to cut back on detergent use. I made recommendations to other use and care tips as well. No water leaks observed during service, job completed."
Near Round Rock, TX 78664
Wesley
Job Details: 12/11/2018
WASHER MAYTAG MVWB855DC3 Arrived on site and found water temp faults. And long fill. Found hot water valve not opening during activation. Ordering valve to repair. ; ordrng 1 W10758828 (valve)
Near Cedar Park, TX 78613
Lou
Job Details: 12/11/2018
WASHER MAYTAG MVWC360AW0 "arrived on site to inspect washer spin cycle not working. Upon further inspection, the customer advised that they believe that the unit is not spinning like it should as she as to run the unit on an extra spin and drain to get the clothes to where they aren’t as wet. I placed the unit in diagnostics and tested and error code F8E5-hot and cold reversed appeared. I cleared the code and continued with testing. The unit operated as designed with no error codes at the end of testing. I placed the unit in manual test mode and tested the cold water valve and hot water was dispensed and when I tested the hot water valve, cold water dispensed. I advised the customer of my findings. I removed the hose connections from the valve and found that the spigots were crossed at the wall. I switched the connections so that the hot was connected to the hot and cold to cold. I tested the unit again and it was operating as designed. I have found nothing mechanically wrong with thi
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher top rack falling off of track. Inspected unit and found stopper had came off. Replaced stopper and tested rack. Performed diagnostics mode, no error codes. Spoke with customer on user care guide. All tested good, no water leaks present."
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
COOKTOP KITCHENAID KGCK306VSS01 Arrived onsite for customer complaint of gas cooktop has orange flames when in use. Asked customer if using a humidifier and customer said yes. Advised that orange flames are just the gas collecting the inpurities in the air and is considered normal. Cooktop works as intended. No gas leaks detected at time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for refrigerator RC freezing food items. Customer stated that items in deli drawers are freezing Found vent being blocked forcing air to bottom. Inspected unit and checked temperature settings. Performed diagnostics mode and tested all operations, no faults found. Removed deli drawer and inspect air tunnels and found left one was being block, looked like whirlpool blue shipping tape. Removed tape and tested. All tested good, no water leaks present."
Near Wimberley, TX 78676
Robert
Job Details: 12/11/2018
DRYER GE GTD65EBSJ3WS Arrived on job for complaints of noise. Sound only after heater has been running awhile. Need rear heater assembly and bearing.; ordrng 1 WE11X21156 (HEATER ) and 1 WE3M33 (shaft & bracket ass')
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/11/2018
OVEN KITCHENAID KODT100ESS00 Arrived onsite to remove and replace light assembly on upper wall oven. Removed faulty assembly and installed new replacement. Reassembled. Tested unit. Light now comes on as intended. No other issues found.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
OVEN AMANA AWO6313SFW01 Arrived on site for oven gasket frame coming off. Inspected gasket and found metal clips had came off. Removed gasket and installed new. Tested door opening and closing. Tested heating operations. Spoke with customer on user care guide. All tested good.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
MICROWAVE AMANA AMV2307PFS0 Arrived on site to install previous diagnosed parts. Gained access harness and socket. Tested voltage at socket and found within range. Removed socket and found bulb had broken off in socket. Removed bulb and installed new. Wired harness in and tested unit. All tested good.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
DISHWASHER GE GDF510PSJSS "Arrived on site for dishwasher, silverware tray flap not staying in place. Removed silverware tray and inspected flap. Found not in correct location on tray. Inspected part, nothing broken. Corrected flap and tested. All tested good, no water leaks present."
Near Georgetown, TX 78626
Jonathan
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB00 "Arrived on site to install previous diagnosed parts. Removed failed UI and installed new. Installed ice container. Removed broken ice container and installed new. Cycled ice maker and cycled completed and ice dropped. All tested good, no water leaks present."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
VENTHOOD WHIRLPOOL WVW57UC6FS1 "Arrived on site for noisy fan. Found power cord stuck in vent causing to rub on blower, removed cord and tested good"
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
WASHER WHIRLPOOL WET4027EW1 "Arrived on site and found gearcase is leaking, replaced gear case in verified all function is normal. No water leaks from connections at time of service, job complete."
Near Austin, TX 78735
Kevin
Job Details: 12/11/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site and found left-hand side of dryer cabinet has been dented in. Removed top of dryer and straightened cabinet and it is no longer making contact with the drum when spinning. Dryer is now operating properly, job complete"
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS315SNHB00 Arrived on site for no ice condition. Removed and replaced failed icemaker. All water connections were dry.
Near Leander, TX 78641
Lou
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site for refrigerator with no ice. Upon further inspection, I tested temps in the rc and fc sections. RC=40 degrees/FC=5 degrees. I placed the unit in diagnostics and tested modes 56 and got E2 so I tested mode 59 and the ice maker motor did not come on and the part did not harvest. The customer agreed to the repair and paid in full. I am ordering the ice maker, which is an Expart and the office will schedule return service. I advised the customer ad he was okay with it. No water leaks observed during service.; ordrng 1 W11294907 (ICE MAKER)"
Near Leander, TX 78641
Lou
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that this unit is the second unit they’ve had as whirlpool replaced the first unit. Using my multimeter, I placed my thermal lead in the rc section ad tested temps. My reading was 50 degrees. I tested the fc section and my reading was 3 degrees. I opened the rc doors and removed the crisper tray and found a large block of ice on the Evap cover. I found gapping between the rc section cabinet and the chassis. I pulled the unit from its place ad removed the back cover and found that the drain tube was badly gapped. Using manufacturers approved silicone, I sealed the gap and put the back on and put the unit back in its place. I advised the customer that the unit would need to be defrosted and the Evap cover and evaporator motor assembly would need to be replaced. I advised the customer that the unit is out of warranty and she advised that she wasn’t payin
Near Austin, TX 78727
Paul
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDPE234GPS0 Arrived onsite for the dishwasher not starting. I found the control panel not responding at all. I found 121VAC at the JBox to the machine. I found a bad connection at the control because when I moved the connector the unit powered up. I removed the connector and tightened the spade connectors. I reconnected and ran the diagnostics cycle. There were no stored error codes and the unit completed the cycle and is working as designed. There were no water leaks at the time of service. I found the machine installed below the wood sub flooring and explained to ms that if it ever leaked it would go under the cabinets and the wood flooring causing damage before the leak was ever noticed. I advised ms to have the floor under the machine tiled and raised to the level of the wood. Call complete.
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/11/2018
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived on site for unit not shutting off. Found bin thermistor not shutting unit off even when I buried it in the ice. Will order. Customer wished to leave unit running. All water connections were dry.; ordrng 1 WPW10511923 (thermistor)
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DC4 "WTW8500DC4 Arrived to inspect noise. After a few minutes of agitation testing, the unit started to squeal loudly, according to wash plate movement. I removed and replaced the gear case and calibrated. The issue was resolved and I removed the aftermarket spacers that had been added to the leveling feet, per mfg direction. Operational test good, no leaks observed during service. The customer had to leave prior to completion."
Near Round Rock, TX 78681
Tyler B.
Job Details: 12/11/2018
DRYER WHIRLPOOL GEW9250PW0 Arrived on site for unit changing cycles. Was replacing UI and after several attempts of butting UI to turn on found wrinkle prev button jamming causing the UI to no power up. Worked out of the case. Will need to re order another UI ; ordrng 1 WP8558753 (cntrl-elec)
Near Leander, TX 78641
Jerry C.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DC2 "WTW8500DC2 Arrived to instal parts. Due to prior issues and the requirement of two complete control and UI installations, I removed and installed both the control and UI. I transferred the clutch p/n W10754448 from 206659 and informed the office. I tested the unit after calibration and noted voltage at the control board connector ranging between 123.2 and 126.4 VAC. Operational test good, no leaks observed during service."
Near Leander, TX 78641
Jerry C.
Job Details: 12/11/2018
COOKTOP JENN-AIR JGCP436WP02 "JGCP436WP02 Arrived to inspect ignition issue. I found the rear center would cause false ignition when set to the lowest flame height. I found it would work correctly when I verified the setting was high enough the igniter tip was within the corona of the flame. I advised the customer of my findings and they found the solution acceptable. I removed construction debris from within the burner area and tested. Operational test good, no gas leaks observed during service."
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Arrived on site for water on freezer gasket and noisy when unit is running . Found leveling feet were not down allowing compressor to rattle . Dropped the feet and unit is quieter now . Adjusted million heater to cut out moisture building up . No water leaks detected at time of service . Job complete .
Near Cedar Park, TX 78613
Jerry C.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFC704FSS00 "KRFC704FSS00 Arrived to instal part. I heat formed the replacement gasket and corrected shipping folds. I removed the failed existing gasket and installed the replacement. I verified correct sealing and tested. Operational test good, no leaks observed during service. The customer was not available to sign the receipt."
Near Leander, TX 78641
Jerry C.
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL KDTM354EBS3 "KDTM354EBS3 Arrived to inspect burning odor. I found debris stuck to the element at the front right of the element and removed it. Service test mode showed F8E1 and F8E2 stored in memory. The customer was using tablets within the unit and I advised them to use a liquid and a good starting point with pre-rinsing would be one tablespoon. I cleared the codes and tested. The unit operated with all functions present and I did not detect an overly concerning odor, considering the debris that had been removed from the element. Operational test good, no leaks observed during service.
Near Round Rock, TX 78665
Jonathan
Job Details: 12/11/2018
DRYER WHIRLPOOL MEDB765FW0 "Arrived on site for dryer not heating. Performed temperature test on time dry and high heat with vent on, found temperature did not get above 100°. Gained access to element and fuses. Tested unit again while monitoring heating cycle. Found when fist starting heater will cycle and not come back on. Replaced high limit thermostat and thermistor and tested, same results. Called tech support and advised to replace control. Removed failed control and installed new. Tested unit and found same resistance. Tested voltage from motor and found centrifugal switch not closing to send voltage to element. Will need to replace motor and blower wheel. Returning with thermal cut-off on hand. Schedule return for Wednesday the 12th. ; ordrng 1 279973 (cutoff-tml) and 1 WPW10349492 (BLOWER WHEEL) and 1 WPW10508324 (MOTOR)"
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR GE GSH25JSTASS "Arrived and installed rc door parts, dispenser part, and ice bin slide. All water connections were dry."
Near Austin, TX 78728
Tyler B.
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for f6eo error. Lost communication. R&R control and failed test. Found black power wire terminal to micro control not connected in connector. Re-installed pin in connector and reconnected and tests good. Harnesses not needed
Near Blanco, TX 78606
Brandon
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace defrost heater, I replaced heater tested good."
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL KUID508ESS2 "arrived on site for thin ice condition. All operations were normal but freeze cycle is cutting off premature as well as fill level is too low. When I add extra water to reservoir, unit makes a proper thickness slab. Contacted manufacturer and he recommended replacing water valve. I requested to be able to replace user interface as well and was told that was fine. DaveSR# 7723633530; ordrng 1 W10865633 (cntrl-elec) and 1 W10897719 (valve)"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS325SDHB02 Arrived on site for unit not turning on failed control. R&R control and tested good
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for no water , R&R valve and reservoir and tests good no leaks on site"
Near Austin, TX 78745
Kevin
Job Details: 12/11/2018
WASHER MAYTAG MTW5740TQ0 Arrived on site and found where the washer is set into a spin the agitator will spin but the basket doesn’t move. Will need to bring back drive block and have basket on hand to ensure repair on the next visit. No water leaks at time of service. ; ordrng 1 W10389328 (basket & bal ring) and 1 WP389140 (drive block)
Near San Marcos, TX 78666
Robert
Job Details: 12/11/2018
RANGE WHIRLPOOL WFE540H0ES1 Arrived on job for complaints of broiler not working. Relay on control failed. Replaced control and test.
Near Kempner, TX 76539
Al
Job Details: 12/11/2018
MICROWAVE MAYTAG MMV6190DS1 "Arrived to inspect microwave not heating. Confirmed the complaint and removed the unit and replaced the magnetron. I tested the unit and unit did not test as designed. The 2:00 counted for 2 seconds and then stopped working. I Called tech line and spoke with Robert. File #7723633988. I informed him of my complaint, work performed and outcome. I checked the unit a directed and still got no response. Robert informed me the control board needed to be replaced. Control board malfunction. Customer to call Consumer line to see if they can authorization concession for control board
Near San Marcos, TX 78666
Robert
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH53521HZ2 Arrived on job for complaints of not heating. Found mag shorted replaced magnetron and test still not working. Found the diod shorted and capacitor damaged from diod. Replaced diod and capacitor. Test microwave operation normal.
Near Austin, TX 78733
Kevin
Job Details: 12/11/2018
DRYER MAYTAG MED6000XW0 "Arrived on site and found although dryer is heating there is no airflow exiting the rear. Disassembled the dryer and found the blower fan is spinning freely. The fan plastic has separated from the threaded piece that attaches to the motor. Removed all the plastic and attempted to use vice grips to hold threaded piece but it would not unscrew from the motor shaft. See pictures
Near Austin, TX 78753
Joseph C.
Job Details: 12/11/2018
WASHER AMANA NTW4516FW1 "Arrived on site for “noisy operation” complaint. Inspected unit and found bent gearcase shaft. Spin basket crooked, as well. Ordering new spin basket. Office will need to set return schedule, due to being out of stock item. No leaks detected, at time of service.; ordrng 1 W10554251 (spin basket)"
Near Austin, TX 78704
Leonardo
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to test unit for not power. Test unit and found panel was locked. Unlocked panel test unit and unit test good no leaks present at this time unit working as designed.
Near Austin, TX 78704
Leonardo
Job Details: 12/11/2018
OVEN KITCHENAID KSGG700ESS1 Arrived on site to replaced panel. Replaced panel test unit by heating to 350 and unit test good job complete no leaks present at this time.
Near West Lake Hills, TX 78746
Leonardo
Job Details: 12/11/2018
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replaced dispenser. Replaced dispenser test unit for leaks no leaks present. Dispenser opening correctly job complete
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
DISHWASHER UNKNOWN DD24DCTX7 Arrived on site for not draining . Motor is working and can hear a very small tickle in sink . Wateris still staying in tub. Found rotor assy is making a grinding and not very smooth to turn . Ordering rotor . No water leaks detected at time of service . Please call to set up return visit .; ordrng 1 528136P (motor rotor assy 605)
Near Austin, TX 78746
Leonardo
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTM354DSS0 "Arrived on site to test unit for panel not working making u it stop. Test unit and found bad panel, replaced panel test unit and unit test good job complete no leaks present at this time"
Near Austin, TX 78759
Scott
Job Details: 12/11/2018
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site for gasket breaking again .called tech line Sr 7723638452 . Told to replace gasket but to get it from Plainfield . Did find bottom warped which maybe diverting heat to front of oven . Ordering oven bottom . Please call to set return visit . No gas leaks detected at time of service . ; ordrng 1 W11098799 (BOTTOM)
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW8500DW0 "Arrived on site. Checked for off balance issues. Found basket loose. Repositioned basket and tighten down. calibrated unit And cycled washer, all functions tested OK. Instructed customer not to overload the washer. No leaks present. Job complete"
Near Austin, TX 78717
Steve C.
Job Details: 12/11/2018
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit is making noise still. Tested the unit and found when the unit is spinning it’s not making noise only when agitating. Found the plastic lining on the tub in the wash please are defective And is causing the grinding noise. Unit will need a new inner tub and wash plate. Office will need to reschedule a customer. All water connections were dry at the time of service.; ordrng 1 W10752719 (basket)
Near Burnet, TX 78611
James
Job Details: 12/11/2018
DISHWASHER GE GDF640HGM0BB Arrived on site and tested operation. Found dishwasher not draining water. Found knock out for disposal in place causing no drain issue. Removed knock out and unit is now draining properly and no fault codes in memory.
Near Buchanan Dam, TX 78609
James
Job Details: 12/11/2018
RANGE GE JS645SL1SS Arrived on site and tested operation. Found front left dual burner stays on high no matter which setting. Found faulty switch to be the issue. Installed new switch and tested operation. Burner tests good. Job complete.
Near Buchanan Dam, TX 78609
James
Job Details: 12/11/2018
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site and tested operation. Found drain pump just humming. Removed water and inspected pump. Found piece of glass that stopped impeller from moving and has damaged pump motor. Installed new pump and tested operation. Unit working properly. Job complete
Near Johnson City, TX 78636
Brandon
Job Details: 12/11/2018
OVEN WHIRLPOOL WOS51EC7AS04 "Arrived on site for customer complaint of oven not heating, I found faulty control, I replaced control unit tested good."
Near Johnson City, TX 78636
Brandon
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL W4TXNWFWT01 "Arrived on site for customer complaint of unit not cooling properly, I found I had hooked up the terminal on the defrost timer to the wrong peg, I hooked up timer correctly, unit tested good."
Near Austin, TX 78728
Tyler B.
Job Details: 12/11/2018
DISHWASHER MAYTAG MDBH950AWB "Arrived on site for panel replacement. Replaced panel thought t came with latch handle but it didn't, will need ha doe to complete ; ordrng 1 CNOTE (PART AUTHO) and 1 WPW10130695 (latch)"
Near Hutto, TX 78634
Wesley
Job Details: 12/11/2018
DRYER WHIRLPOOL WGD8000DW3 "Arrived on site and found unit door switch harness disconnected. Connected. Unit operating, unit in warranty. Advised customer on use and care. See pic for pop."
Near Austin, TX 78724
Joseph C.
Job Details: 12/11/2018
RANGE WHIRLPOOL WFC310S0EB1 "Arrived on site for “burned out elements” complaint. Inspected unit and found all elements melted into wiring harness and front right and rear left switches shorted. Removed and replaced all elements, wire harness and front right and rear left switches. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 12/11/2018
MICROWAVE WHIRLPOOL WMH32519FW0 "Arrived on site for “microwave not heating” complaint. Inspected unit and found all internal components covered in grease and transformer, capacitor and diode shorted. Quoted customer for repairs and customer declined them.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW4950XW2 "Arrived on sote for et clothes at end of cycle. Upon inspection found unit not spinning in Norma but spines in drain and spin, will need actuator. In spin basket would run outer tub . Unit will need tub and GEARCASE due to being bent ; ordrng 1 CNOTE (PART AUTHO) and 1 W10324650 (basket) and 1 W11132267 (GEARCASE )"
Near San Marcos, TX 78666
Robert
Job Details: 12/11/2018
WASHER WHIRLPOOL MVWB835DW3 Arrived on job for complaints of noise and lid damaged. Noise from pump impeller damaged.
Near Austin, TX 78723
Joseph C.
Job Details: 12/11/2018
FREEZER KITCHENAID KRFF305ESS00 "Arrived on site for “freezer door gasket not sealing” complaint. Inspected unit and found large gap between door and mullion. Flipped gasket and heated door gasket to provide better seal with mullion. Unit is performing as designed. No leaks detected, at time of service."
Near Hutto, TX 78634
Wesley
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site and used permagum to seat water spout where one clip had been snapped. Unit fill spout is now secure. All checks good.
Near Austin, TX 78746
Leonardo
Job Details: 12/11/2018
TRASH COMPACTOR KITCHENAID KUCC151JBL0 Arrived on site to test unit for unit not working. Test unit and found turning knob missing. Can’t turn unit on with out it. Will need to order new knob WP9871800 rescheduled for Thursday 12/13. ; ordrng 1 WP9871800 (KNOB BLACK )
Near Austin, TX 78722
Joseph C.
Job Details: 12/11/2018
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site for “touch controls not responding” complaint. Inspected unit and found center controls not responsive. Removed and replaced console. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR JENN-AIR JF36NXFXDE01 arrived on site. Checked for no cool issues. Brown temperature in refrigerator at 48°. Found refrigerator evaporator frozen over. Tech-support was closed for two hours When attempting to call. Customer stated Fergusons was submitting for replacement and had file number from WP. File#7723599895. Ordered controls to repair unit. Customer stated she will update us if unit gets replaced. Office to reschedule ; ordrng 1 W10624574 (cntrl-elec) and 1 W10846767 (CONTROL )
Near Austin, TX 78725
Joseph C.
Job Details: 12/11/2018
DISHWASHER AMANA ADB1400AGS0 "Arrived on site for “cycle not advancing” complaint. Inspected unit an found pump/motor inoperable. Removed and replaced pump/motor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Kevin
Job Details: 12/11/2018
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found timer is not stopping, inspect a timer and found it is hot to the touch ID only five minutes of use. Replaced timer and recommended to customer that vent to exterior be cleared as there is no airflow. No limits found in unit cabinet at time of service, job complete"
Near Austin, TX 78744
Kevin
Job Details: 12/11/2018
DRYER WHIRLPOOL WET4124HW0 "Arrived on site and found dryer is heating properly. Airflow is good, dryer is only 120 V total. It is taking 45 minutes to dry a load. Spoke with tech line and they said this is normal operation for this model and voltage SR7723637750"
Near Taylor, TX 76574
Wesley
Job Details: 12/11/2018
WASHER GE GTW680BSJ5WS Arrived on site and installed software update via instruction from Ge. All checks good. Unit is now operating as designed.
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near New Braunfels, TX 78132
Diego G.
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 Customer not available for appointment. Schedule with customer for 12/12/18 anytime ; schdld next appmnt for 12/12 WED !
Near Austin, TX 78741
Kevin
Job Details: 12/11/2018
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site, no contact person on location. There is a hand written note that says valves are dripping. Replaced valves, no water connections available. Job complete."
Near Taylor, TX 76574
Wesley
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site and installed nameplate and tweaked door leveling.
Near Burnet, TX 78611
James
Job Details: 12/11/2018
MICROWAVE KITCHENAID KEMS308SSS05 Arrived on site and tested operation. Found microwave runs but turn table does not come on. Verified interlocks and ohmed resistance of motor. I found the turn table motor ohms good but is locked up and cannot turn. Repair will require 2 technicians. Office to schedule return visit due to 2 technician repair; ordrng 1 CNOTE (2 TECHNICIANS )
Near Austin, TX 78727
Paul
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF560SEYM04 Arrived onsite for the refrigerator to install the previous diagnosed parts. I replaced the defective evaporator fan and installed a new thermistor kit on the evaporator. I tested the unit and it is working as designed. Call complete.
Near Coupland, TX 78615
Wesley
Job Details: 12/11/2018
REFRIGERATOR GE DSE25JSHECSS Arrived onsite and found unit site start device failed. Replaced start device. Unit is now operating as designed.
Near Austin, TX 78732
Paul
Job Details: 12/11/2018
WASHER MAYTAG MAT20PRAWW0 Arrived onsite for the washer that is charging in the normal cycle. I went thru the program and set all the cycles up on free vending. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 12/11/2018
OVEN KITCHENAID KOSE500ESS03 Arrived on site and tested operation. Found not function from control panel due to thermal fuse has failed. Unit will need new fuse to repair; schdld next appmnt for 12/12 WED 8-12
Near Austin, TX 78750
Paul
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator to install the previous diagnosed parts and see if the filter head hose was no longer leaking. I replaced the adaptor and found the filter head with a small leak at the outgoing line. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78726
Paul
Job Details: 12/11/2018
DRYER AMANA NED4655EW1 Arrived onsite for the dryer that will not turn on. Ms stated it has long dry times. I found the dryer turning on and heating. I tested the temps and the dryer is working as designed but with the vent hose connected the temp rises and drops very slow indicating a restricted wall vent. I found the receptacle bad and if the cord is pulled a certain direction the dryer looses L1. I advised the customer to call maintenance and have the receptacle checked and the vent cleaned. Call complete.
Near Liberty Hill, TX 78642
James
Job Details: 12/11/2018
DRYER WHIRLPOOL CGM2941TQ1 "Arrived on site and inspected burner assembly. Found all to be good. I found the bearing on the motor going out and beginning to leak oil. Reassembled and ran to test operation. I found the burner igniting properly and did not detect the odor of gas leaking. I found the door switch has also failed allowing unit to run with the door open. ordrng 1 279827 (motor) and 1 WP3406107 (switch-dor)"
Near Austin, TX 78732
Paul
Job Details: 12/11/2018
REFRIGERATOR KITCHENAID KSSC48FTS03 "Arrived onsite for the refrigerator that is not cooling and is making a chirping sound. I found the unit off when I arrived. I powered the unit up and the UI would come on, the condenser fan and compressor would start for about 1 second and the whole unit would loose power from the main control. I installed the control kit and tested the unit. The unit is working as designed. Call complete."
Near Cedar Park, TX 78613
Steve C.
Job Details: 12/11/2018
WASHER WHIRLPOOL MHW5500FW1 Arrived on site for the unit is making a clanking noise when spinning. Remove the back panel and found the pressure hose was loose and hitting the tub. Secured the hose and assembled the unit. Tested the unit and unit works properly. All water connections were dry at the time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/11/2018
OVEN JENN-AIR JJW2430DS01 "Arrived on site for customer complaint of error code, found F2E1, found shorted key pad, Ordering UIB/panel. ; ordrng 1 W10713607 (panl-cntrl)"
Near Cedar Park, TX 78613
Steve C.
Job Details: 12/11/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for the unit is not cooling properly. Customer advised the fresh food section is not cooling properly. Found the fresh food evaporator is frosted over due to the thermistor is shorted. Replaced the harness with thermistor and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78728
Paul
Job Details: 12/11/2018
RANGE WHIRLPOOL WFE745H0FS0 "Arrived onsite for the range with the door locked. Mr stated that nothing was wrong with the door, it’s the cooktop with issues. I found the LR element with only part of the coil heating. I explained to the customer that it could be the element or the switch. I found the RR element not coming on correctly because of a defective switch.