We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, Texas 78628
Vincent
Job Details:
05/21/2022
"Arrived on site to install previously diagnosed parts. Installed all parts and tested unit is now operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, Texas 78641
Vincent
Job Details:
05/21/2022
Arrived on site to installed previously diagnosed parts. Tested unit in diagnostics cycle and everything checked good after the test. No water leaks observed during service job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, Texas 78749
Luis
Job Details:
05/21/2022
"Arrived on site water water leaking into ice bin,removed bin and ice icemaker found obstruction in fill cup,removed obstruction tested icemaker no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, Texas 78737
Luis
Job Details:
05/21/2022
"Arrived on site. Found gap between liner chute assembly,added refrigerator adhesive to seal gaps,replaced ice door and motor tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, Texas 78747
Luis
Job Details:
05/21/2022
"Arrived on site for no ice. Found icemaker not running through a harvest,removed icemaker found harness not fully secured,installed harness corr3crly tested icemaker passed filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, Texas 78744
Luis
Job Details:
05/21/2022
"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics thermistors passed,an fan test passed,icemaker dumped ice and filled with water. Changed defrost setting to basic to prevent ice build up on evaporatoR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Leander, Texas 78641
Vincent
Job Details:
05/21/2022
Arrived on site for icemaker on refrigerator not working. Tested icemaker i diagnostics and ran the harvest cycle and it passed. I then tested the water fill test and passed. I found the ice maker switch turn off I turn it back on and explain to CX to try that first and if it starts to make ice they are good. Advised them to give it 48 hrs to start making ice. No water leaks observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Leander, Texas 78641
Vincent
Job Details:
05/21/2022
"Arrived on site for refrigerator freezing up, inspected unit and work area. Customer explain that freezer will build up frost around the door and behind the shelves. I inspected the unit and found door gasket for freezer sagging and not sealing properly. I also found refrigerator not properly leveled, I leveled unit and it should help to keep doors closed tighter. I advised customer to replace left door gasket and freezer door gasket. I used my heat gun to reform gasket on freezer temporarily but will still need to be replaced. No water leaks observed during service. Office to order parts and reschedule for return.; ordrng 1 W10562492 (Freezer gasket) and 1 W10407212 (Left Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, Texas 78628
Gerry C
Job Details:
05/21/2022
"Arrived to instal parts. I installed the main control, ui board, led drive and main power board and tested. Further inspection revealed a drain tube leak that I sealed and the cabinet required squaring and door matching to prevent excessive air incursion. All other functions of the unit were present, including ice production. Operational test good, no leaks observed during service."
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near New Braunfels, Texas 78130
Andrey
Job Details:
05/21/2022
"Arrived on site to test unit for no power, reset power to unit and unit came on, but during wash cycle during fill relay on the board was activating erratic causing not enough water to enter the unit, latch was replaced on previous visit, replaced control, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, Texas 78613
Vincent
Job Details:
05/21/2022
"Arrived on site tor refrigerator making noises. Inspected unit and work area. At arrival unit was shut off and not froze up. Inspected unit and found evaporator drip pan badly warped and causing it to not drain correctly and cause it to freeze on the evaporator. I powered unit back on and seem to have a good frost pattern on both evaps. Inspected door gaskets and they where not torn. There is a service pointer on unit to replace it S-Code to cover Labor only: S16360 . No water leaks observed during service.; ordrng 1 W11457241 (Drip pan evap) and 1 Clearsilicone (Silicone)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, Texas 78703
Luis
Job Details:
05/21/2022
"Arrived on site for over temp led flashing. Unit cooling correctly,reset over temp alarm unit working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNTB3
Near Austin, Texas 78731
Luis
Job Details:
05/21/2022
"Arrived on site for no ice. Ran diagnostics weak to no frost pattern,condenser fan not running diagnosed unit will need a new compressor,evaporator,drier,access valve and condenser fan motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Cedar Park, Texas 78613
Vincent
Job Details:
05/21/2022
"Arrived on site for freezer section not cooling, inspected unit and work area. Inspected unit tested temperatures in FC 44? & RC44? I accessed back of unit to do amp draw on the compressor and only had 0.03 amps. Unit will need a sealed system repair. Office to order parts and reschedule to return on 05/26/22AM no water leaks detected during service.; ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 U/k (Access valve) and 1 R134a"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, Texas 78681
Vincent
Job Details:
05/21/2022
"Arrived on site for oven no power, inspected unit and work area. Oven had no power. I pulled unit out enough to access thermal fuse and test it, I tested it and found out to be open. I removed it and replaced it with new one. I then tested to make sure it would heat up correctly. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, Texas 78703
Luis
Job Details:
05/21/2022
"Arrived on site for no cool. Found unit running compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered; used 1 W10629033 (Inverter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDRM404KPS0
Near Georgetown, Texas 78633
Lou
Job Details:
05/21/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element to have the copper bushings that fall under the Special Project code S17304. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11537778 (Element)"
We serviced a
ELECTROLUX COOKTOP
Model ECCG3672AS
Near Leander, Texas 78641
Kimo
Job Details:
05/20/2022
Arrived onsite for cooktop with orange flames. Upon inspection I found that the unit had natural gas orifices in it and need to be converted to LP. ordering LP kit. Office to reschedule. ; ordrng 1 GRLP4 (LP CONVERSION KIT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, Texas 78749
Luis
Job Details:
05/20/2022
"Arrived on site for no ice and water leaking. Diagnosed frozen fill tube,per service pointer W11560805 ordering a new icemaker,valve and fill tube. Shit off water source and powered off icemaker. ; ordrng 1 W11455232 (Icemaker) and 1 W11395429 (Fill tube)"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW01
Near Luling, Texas 78648
Andrew
Job Details:
05/20/2022
Arrived on site to replace previously diagnosed parts. Found bellow does need replaced but door hinge is broken preventing door from sealing properly. Will need previously diagnosed parts and door hinge to fix properly fix issue. Requesting 2hrs on return visit. Office to reschedule. ; ordrng 1 WP8183202 (Door hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Canyon Lake, Texas 78130
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of not washing, not drying, and rack concerns. Found missing stop, broken wheel on upper rack. Found 3rd level rack missing one of the tracks. Found 5-1 error code for door latch. Door latch is working well, wash motor working well. Filling, draining and heating properly. No water leaks detected. Ordering parts, office to reschedule.; ordrng 1 WPW10653840 (Latch) and 2 WPW10508950 (Stop)s and 1 W10913628 (Track) and 1 W10914507 (Track R)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near West Lake Hills, Texas 78746
Wesley
Job Details:
05/20/2022
"Arrived onsite and found f7EA error and motor not operating at all. Connections are secure. Ordering control, rotor and stator to repair. Office to reschedule.; O-emld tckt"
We serviced a
SAMSUNG REFRIGERATOR
Model RS25J500DSR/AA01
Near Copperas Cove, Texas 76522
Tyler
Job Details:
05/20/2022
Arrived on St food refrigerator intermittent making ice. Upon arrival confirm complaint and ne control their inspections found that the ice bucket was full on arrival and icemaker was harvesting and filling as designed. Ive been found that the ice was also slowly melting together and bucket due to the unit having early signs of a deposit issue. Will need office to get authorization in order to take your repairs with a new fan motor asm and thermistor. And also inform customer that unit would need at least a full 24 hour defrost the day before repairs were made; ordrng 1 DA32-10109W (Sensor) and 1 DA97-16668A (Evap fan asm) and 1 Cnote (Needs ahs autho)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Copperas Cove, Texas 76522
Tyler
Job Details:
05/20/2022
"Arrived on site for washer not completing cycles, upon arrival confirmed issue and found f1e2(motor voltage fault) and f3e3(inlet thermistor issue). After further inspection I found drain motor and ohming with8n specs. ACU failing from windings in stator separating and causing voltage issue to control. Found gearcase leaking oil on motor asm. Will need office to reschedule once availability of parts is known.; ordrng 1 W11419171 (Acu) and 1 W10734521 (Slider) and 1 W11096267 (Inlet valve) and 1 W11185701 (Gearcase) and 1 W10006483 (Stator) and 1 W10905022 (Clutch) and 1 W10006482 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, Texas 78737
Kevin
Job Details:
05/20/2022
"Arrived on site and found impeller has stripped, impeller cannot be removed from motor. Will bring back divider and side gasket.; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Side gasket)"
We serviced a
WHIRLPOOL RANGE
Model WFG714HLAS0
Near Round Rock, Texas 78681
Vincent
Job Details:
05/20/2022
"Arrived on site for range, inspected unit and work area. Tested oven and range is not igniting at the first try. Will need to order igniter.No gas leaks detected during service. ; ordrng 1 WPW10333842 (Igniter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
"Arrived on site to test unit for not dispensing ice. Found ice bin frozen up causing motor and shaft to strip and not dispensing ice. Ice door sealing properly. Will need dispenser motor, shaft, coupling and ice bin to fix issue. Need autho. Office to reschedule. ; ordrng 1 W11202789 (Dispenser motor) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11347840 (Container)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Austin, Texas 78703
Matthew
Job Details:
05/20/2022
Arrived onsite for washer not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and passed. Ran normal load and after unit would lock it would not proceed with and function. Only the display would count down. Called tech line for assistance. Referenced service pointer W11395614A . Said unit needed Updated ACU part# W11334605. Ordering control. Adding Pressure sensor . Office to reschedule. 2 man.; ordrng 1 W11574592 (ACU) and 1 W11044866 (Pressure sensor) and 1 2man (2man)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Killeen, Texas 76542
Jonathan M
Job Details:
05/20/2022
"Arrived on site for dryer that is not starting. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the unit would not attempt to start any cycles. Checked voltage at the terminal block and found proper voltage and polarity. Check the thermal fuse, door switch, and push to start switch. All tested good. Replaced the timer and tested the unit. The unit still was doing the same thing. Spoke to PR and was advised the issue then would most likely be with a wire harness or drive motor as those two were the last two in the circuit. Ordering parts in the office will need to contact the customer about a return date.; ordrng 1 279827 (Motor) and 1 WPW10450286 (Wire harness)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Lampasas, Texas 76550
Tyler
Job Details:
05/20/2022
"Arrived on site for range not heating in oven section. Upon arrival confirmed issue but only found f6E0 in diagnostics but found no failures between ui and ACU. I then found dis module was sending 10dcv to both bake and broil igniters. Found only broil would ignite flame. Found ignite not ohming within correct ranges and valve not opening when baking even with proper power. I then replaced valve (converted it for propane) and igniter, and found gas flow returning and igniting in oven but flame was still to high. Flame wouldnt adjust even with correct orfice installed and all required adjustments made. Will need to contact techline on following business day to find resolution to flame issue. ; ordrng 1 Cnote (Techline needs to be called.)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Austin, Texas 78737
Luis
Job Details:
05/20/2022
"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak in the system,under manufacture sealed system warranty ordering evaporator,drier and compressor in case needed; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, Texas 78745
Joe Z
Job Details:
05/20/2022
"Arrived onsite for continued issues of NO ICE PRODUCTION - NOT HEARING ANY WATER. Upon arrival inspected unit. Ice bin is empty. Removed icemaker and found filled with ice. Icemaker is just not turning ice into bin. Found gear to be stopped. Manually started gear and watched harvest begin. Ice only made it half way over and harvest did not complete. Did get water to icemaker during test. After jumping icemaker, customer may intermittently get some ice. Need to order ice maker. Office to reschedule ; O-emld tckt"
We serviced a
GE DISHWASHER
Model GDF610PSJ2SS
Near Georgetown, Texas 78633
Lou
Job Details:
05/20/2022
"Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit not responding at the control panel. I found the breaker tripped. Turned the breaker on and was able to place the unit in diagnostics. When I went to test the drain pump, the unit tripped the breaker again. I pulled the unit out and found where the sump manifold had leaked water and the water got on the drain pump. Also found where the fill funnel is leaking water. Unit left unplugged for safety..; ordrng 1 WD08X22758 (Manifold gasket) and 1 WD18X21680 (Sump manifold) and 1 WD12X22158 (Fill funnel)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Austin, Texas 78750
Justin
Job Details:
05/20/2022
"Arrived on site to install previously diagnosed parts. I installed the burner caps and igniter per last tech. However, I found we had the wrong burner head on hand. I tested unit and found that it still was not igniting. I found that the spark was thinner than all of the other sparks. Indicating the spark module is not working properly. Due to this I installed the spark module and tested the unit again. I found the unit now working as designed. Call complete.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, Texas 78750
Justin
Job Details:
05/20/2022
"Arrived on site for a refrigerator that was not making ice nor cooling. Upon arrival the customer stated that the unit was just not cooling at all. I checked temps and found the RC at 56?F and the FC at 22?F. Upon further inspection I found the evap covered in a thick layer of ice. I put the unit into diagnostics mode and found the damper was working as designed. I found the evap fan humming but getting stuck on the ice. I then gained access to the compressor and control. I checked amperage at the compressor and found it good. I then ohmd out the thermistors and found the RC thermistor read 3.8k, the FC read 4.13k, and the defrost thermistor read 18.2k. The FC thermistor is very far off indicating a bad thermistor. In order to repair the unit we will need to replace the evap harness. Due to the fan running for a while against the ice I am ordering that to replace too. Ordering both parts and the office will need to reschedule.; ordrng 1 W11581973 (Evap Harness) and 1 W11559968 (Evap Fan)"
We serviced a
LG DRYER
Model DLE7177WM
Near Austin, Texas 78726
Justin
Job Details:
05/20/2022
Arrived on site for a dryer making an abnormal noise. I tested the unit and could hear a loud rattle coming from the back. I removed the front panel and manually span the tub while observing the rollers. I found the back left roller wobbling badly and causing the noise. I am ordering the parts and the office will reschedule. ordrng 2 4581EL2002H (Roller)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leander, Texas 78641
Kimo
Job Details:
05/20/2022
Arrived onsite for refrigerator with dime light at the top of rc. I replace all modules at the top and the one in the freezer and found that the light began working again. I check the water dispenser and found that water was coming out very slowly. I took the filter out and tested and found no change. I then replaced the filter head and found no change. I replace the valve and found no change all this after check for good water pressure at the wall. I am ordering 1x valve and reschedule for the 05/26/22; ordrng 1 W10865826 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, Texas 78641
Kimo
Job Details:
05/20/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new control and water valve. I tested the valve and found that the valve responded this time and let water in. I the performed and quick test and found that the motor would struggle to agitate and or spin. I am ordering a capacitor. Office to reschedule.; ordrng 1 W11395618 (Cap)
We serviced a
LG WASHER
Model WT1101CW
Near Leander, Texas 78641
Kimo
Job Details:
05/20/2022
"Arrived onsite to install previously diagnosed pats, upon arrival I installed new control and tested unit and found that not the unit is show codes for door latch and a door error. I check Homs of the drain pump through the harness and found 11.0. I checked all other functions and found them working but again cods for the door came up. I checked the connections at the lid lock and found it good. So I am ordering 1x SWITCH ASSEMBLY,LOCKER. And returning with all previously sent pats. Office to reschedule. ; ordrng 1 EBF61215202 (SWITCH ASSEMBLY,LOCKER)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, Texas 78728
Justin
Job Details:
05/20/2022
Arrived on site for a dishwasher not washing or getting water. I put the unit into diagnostics mode and found stored error codes F4E3 for motor failure and F7E1 for no heat. I ran a diagnostics cycle and found the unit filled but did not wash. I could hear the motor slightly hum and the diverter turn. This indicates a faulty sump and motor. I monitored amp draw while running the cycle and found the heater working as designed. I installed the new sump and motor and then tested the unit. I ran a diagnostics cycle and it ran through as designed. No leaks observed at the time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KICU465SSS
Near Austin, Texas 78749
Luis
Job Details:
05/20/2022
Arrived on site. Installed vent hood filter.
We serviced a
JENN-AIR OVEN
Model JMW3430DS02
Near Luling, Texas 78648
Andrew
Job Details:
05/20/2022
"Arrived on site to replace console for error code f2e1(stuck/shorted key). Replaced console, tested unit, unit now working as designed. Advised customer to download app and connect unit to WiFi. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near San Marcos, Texas 78666
Tyler L
Job Details:
05/20/2022
"Arrived on site for install of new heater. Installed new heating element. Tested in factory diagnostics and all normal operations. No water leaks detected, job complete."
We serviced a
WHIRLPOOL FREEZER
Model KFIS29PBMS
Near San Marcos, Texas 78666
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of water leaking. Found FC drain clogged up, as well as tube. Cleared out all ice and debris. Installed new tube. Found RC drain pan bowed, and found small amount of water leaking onto RC liner. Wedged a shim (no p#) between pan and evap, to correct the bow. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near San Marcos, Texas 78666
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of no ice. Entered service mode and found unit receiving water but not completing harvest. Installed new icemaker. Advised customer to allow 12-24 hours for good ice production. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Canyon Lake, Texas 78130
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of not washing and not drying. Found loose connection on sump and motor. Secured connection. Entered service mode and found no error codes. Ran service test and found all components functioning correctly. Found clean filter. Advised customer to start using rinse aid and talked about how it works. No water leaks detected, no other issues, job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, Texas 78130
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of grinding noise. Ran unit and unit is running smooth. Tumbling and heating correctly. No squeaking or grinding noise at all. Employee at Rent-a-Center stated the unit was installed on a pedestal and possibly was sitting unbalanced. As the unit is right now, all normal operations. Noise the customer is experiencing is not present. Noise likely install related. Job complete."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Kyle, Texas 78640
Kevin
Job Details:
05/20/2022
"Arrived on site and replaced motor, blower wheel, and blower wheel housing diagnosed on previous visit. After replacement dryer is running quietly, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, Texas 78731
Wesley
Job Details:
05/20/2022
Arrived onsite and found icemaker set up to produce but arm obstructed by drawer placement. Advised customer based on restring results. Found good water and icemaker cycled. In event of repeat failure. Replace icemaker and harness together.
We serviced a
WHIRLPOOL WASHER
Model WFW9550WL00
Near Austin, Texas 78730
Wesley
Job Details:
05/20/2022
Arrived onsite and found unit with failed hinge. Repaired and tested. Found unit operating properly just reported mold and wear on the bellow. Customer may schedule a bellow repair after discussing with her husband in which case the service fee from the hinge repair will apply.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, Texas 78746
Wesley
Job Details:
05/20/2022
Arrived onsite and found unit operating designed. Found unit ad shut off due to oversudsing from dish soap being run through the washer. Advised customer on the cutoff leak pan switch. Unit has since dried and is working as designed. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, Texas 78746
Wesley
Job Details:
05/20/2022
Arrived onsite and found icemaker heater shorted preventing production. Replaced icemaker and tested. All checks good. Advised customer on repair.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Austin, Texas 78746
Wesley
Job Details:
05/20/2022
Arrived onsite and found unit had been used to heat a heating bag filled with rice. One portion burst while in use. Vacuumed out loose rice and tested. Advised customer that no disassembly would be needed and there was no fire hazard.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS3
Near Austin, Texas 78746
Wesley
Job Details:
05/20/2022
Arrived onsite for leak. Found heater had warped and broken the spray arm which caused a wave leak over the tub lip. Advised customer on repair. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Round Rock, Texas 78681
Vincent
Job Details:
05/20/2022
"Arrived on site for washer, inspected unit and work area. CX explained to me unit went off balance. Inspected unit and suspension rods had bent and one was completely gone.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Round Rock, Texas 78681
Vincent
Job Details:
05/20/2022
Arrived on site for refrigerator no dispensing water or mailing ice. Inspected unit and work area. Tested ice maker and was not filling with water. I access the valve and they seem to be working. I then removed kick plate and screwed legs up to move unit out and inspect water flow from wall valve. Removed water hose to refrigerator and found no water pressure so I removed it at the wall and no water pressure at all. I
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Georgetown, Texas 78626
Lou
Job Details:
05/20/2022
"Arrived on site to inspect washer not agitating. Upon further inspection, I found the agitator removed from the unit and I found the gearcase shaft badly worn and rusted. Attempted to place the agitator back on the shaft, but the due to the amount f rust, the bolt would not secure to the gearcase shaft. I tested the it without the agitator and found it operating as designed. I tilted the unit back and found a large amount of gearcase oil on the pulley shield, belt and cam (photo). Also found the drive hub seized to the gearcase due to the amount of rust.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Jarrell, Texas 76537
Lou
Job Details:
05/20/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=9 degrees. Inspected the ice maker and found it had stopped mid-harvest. I removed and replaced the ice maker and tested snd unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Jarrell, Texas 76537
Lou
Job Details:
05/20/2022
"Arrived on site to inspect range oven smoking. Upon further inspection, I found the unit unplugged and breaker turned off. Turned breaker on and removed back panels and inspected the harness. I did not find any shorted wires in the harness. Plugged unit in and checked voltage at the outlet and terminal block and I got 243V. I pulled the bake element cover down and found the element good and the broil element is good also. Tested on bake at 350 degrees and tested voltage to the elements at the control and got the same voltage reading as the outlet and block. Ohmed the bake element from the control and got 23ohms. Retested the unit in Bake mode and monitored temps and unit is operating as designed. I could not duplicate the issue the customer described as a glow from the oven and smoke coming out from the vents. I contacted Whirlpool Safety and spoke to Dominique and advised of my findings. Documented on Manufacturer Referral #7733698245. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, Texas 78626
Jonathan S
Job Details:
05/20/2022
Arrived on site for refrigerator not powering on. Inspected unit and work area. Gained access to outlet and measured voltage and found correct. Gained access to control and found no voltage. Traced voltage and and physical damaged to power cord. Power cord appeared like it was ran over and wires showing. Spoke with customer on replacing power cord wire harness assembly or repairing power cored by cutting short out.. Removed power cord and repaired. Reinstalled cord and powered unit on. Measured voltage to control and found 120 volts. Found all components operating as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Florence, Texas 76527
Lou
Job Details:
05/20/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is a very loud vibration noise and when they push on the left RC door itll stop briefly. I placed the unit in diagnostics and tested the compressor in test #4 and when the compressor came on it began to make the noise described by the customer. I pulled the unit from the wall approximately 1-2 inches and the noise stopped. I inspected the compressor area and did not find anything out of the ordinary and could not duplicate the noise. I placed the unit back in its space and left it pulled away from the wall approximately 5-6 inches. I found that when the unit is pushed all the way back, the water hose from the wall to the unit was pushing up against the back cover and could possibly be the cause of the noise as the cover was resting against the refrigerant lines. I leveled the unit and retested the compressor and the unit is operating as designed. I could not duplicate the noise any further. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Florence, Texas 76527
Lou
Job Details:
05/20/2022
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the door would not close all the way. I removed the door from the unit and found the hinges were bent. I removed and replaced the hinges and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kempner, Texas 76539
Tyler
Job Details:
05/20/2022
Arrived on site for washer that made loud banging noise. Upon arrival confirmed issue after further inspection I found cause of failure was one front right suspension rods failed and popped out of place. After inspection of unit I found no other failures or breaks or leaks. Replaced suspension rods and found u it functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lampasas, Texas 76539
Tyler
Job Details:
05/20/2022
"Arrived on site for washer leaking. Upon arrival confirmed complaint with customer. Found after running multiple tub filled cycles, no I signs of leaks from any hoses, fill lines, or drain line within wall of home. Called techline and spoke with Cliff sr#7733706679. Spoke with techline about possible causes and determined even with machine fully lvl that the fabric softener was cause of leak based on customers description. Determined unit was non repairable (per techline) whirlpool will contact customer on further steps. Call complete"
We serviced a
KITCHENAID RANGE
Model KIRS608BSS1
Near Lampasas, Texas 76550
Tyler
Job Details:
05/20/2022
Arrived on site for rains needing previously diagnosed bake element indoor sale. Upon arrival installed both required parts and then reassembled and tested unit and found Ive been car seat up as designed and door seal was not letting any heat out
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, Texas 78640
Kevin
Job Details:
05/20/2022
"Arrived on site and found saved error code for motor fault but motor is operating properly in all manual diagnostic functions. Ran an auto magic test cycle and it also completed properly. Started washer on a normal cycle and it is progressing through wash properly. Took one picture of gearcase assembly. Could not duplicate customers experience during service call., Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, Texas 78737
Kevin
Job Details:
05/20/2022
"Refer any call back to Whirlpool, Arrived on site and found customer would prefer less ice cube bridging when ice is made. Spoke with techline this is normal, there is a channel on ice tray and water has to flow through to cross over to each ice cube in order to fill entire tray. There is no adjustment to the fill time it fill for seven seconds. Icemaker operation is normal for this model, job complete 7733702886"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Austin, Texas 78737
Kevin
Job Details:
05/20/2022
Arrived on site and found when dryer is running there is a slight vibration. Disassemble dryer completely and inspected all components and did not find anything damaged or breaking. Sent multiple videos to KB/service management. After reassembling dryer initial small vibration is gone.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, Texas 78642
Vincent
Job Details:
05/20/2022
"Arrived on site for range, inspected unit and work area. Set unit in diagnostics and found no stored error codes. CX complaint was convection fan not working. I then tested ohms on convection fan motor and tested good. I tested voltage to fan from control and had no voltage. Replaced control and tested and unit is now operating as designed. No gas leaks detected during service, job completed."
We serviced a
GE REFRIGERATOR
Model TFX20JRBKWH
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
"Arrived on site to replace temp control from previous diagnosis. Unit was working as designed on arrival. Replaced temp control, tested unit, unit working good. Job complete."
We serviced a
MAYTAG COOKTOP
Model MER8700DH0
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
"Arrived on site to test unit for not heating properly/long heat times. Found bake element was burnt out. Replaced element, tested unit, unit now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
Arrived on site to repair sealed system. Verified sealed system has failed. Also found linear in FC around evap has been compromised with cracks and separations. Linear is not repairable. Sealed system repair would not hold as air leak would prevent proper cooling. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
Arrived on site to test unit for water leaking. Found drain was frozen over causing defrost water to spill out front of unit. Customer stated she has always had water accumulate on bottom of FC but would wipe it dry and thought nothing of it and gradually got worse. Thawed drain and tested up with water and still not draining. When inspecting drain tube noticed it was wet. Found drain fitting must be ripped in cabinet because it is leaking around fitting. But once drain tube is removed it drains properly but as soon as drain tube is placed into fitting it want drain. Drain tube is not clogged or restricted. Spoke with tech line after struggling to remove fitting with no success and was told drain fitting is not replaceable despite being able to order part. Advised unit must be deemed irreparable. Advised customer of issue and she stated she would be calling whirlpool as its been an ongoing issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Lockhart, Texas 78644
Andrew
Job Details:
05/20/2022
Arrived on site to replace previously diagnosed UI and ice maker. Replaced UI and control kit along with ice maker. Ran diagnostics and ice maker testing good.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LBG
Near Killeen, Texas 76549
Jonathan M
Job Details:
05/20/2022
"Arrived on site for arrange that is not heating the right front burner unless other burners are used. Inspected unit and work area. Confirmed the customers issue and found that if any of the other elements were on at the same time as the right front burner, the right front burner would work. However, if the right front burner was just activated by itself, it would not heat. Removed the back cover and found one of the connectors for the right front infinite switch was not connected. Re-seated the wiring on the Infinite switch and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Georgetown, Texas 78626
Jonathan S
Job Details:
05/20/2022
"Arrived on site to install previous diagnosed part. Customer also stated that freezer light does not work. Gained access to evaporator fan motor. Measured voltage to light and found failed LED lamp. Removed failed evaporator motor and installed new. Ice maker cycle while placing shelves in unit. Monitored cycle. Assembled unit and tested operation. All tested good, no water leaks detected during service. Spoke with customer on replacing lamp and service performed."
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near Georgetown, Texas 78628
Jonathan S
Job Details:
05/20/2022
"Arrived on site for washer having error code E4. Inspected unit and work area. Performed diagnostics mode and tested water operation. Found cold water not getting to unit. Gained access to inlet valve and measured resistance. Found cold solenoid failed. Will need to replace inlet valve assembly. Removed failed inlet valve and installed new. Assembled unit and tested operation. Found unit working as designed, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Lampasas, Texas 76550
Tyler
Job Details:
05/20/2022
Arrived on site for refrigerator intermittently cooling properly. Upon arrival confirmed issue. Found amp draw to compressor was .5 and condenser fan was running. Found no leaks from sealed system and evap coil evenly frosted over. Then found evap fan had become dislodged from mounting bracket when home was transported. Was able to reinstall fan motor itself and found unit could run evap fan motor and distribute air flow as designed. Informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, Texas 78739
Luis
Job Details:
05/20/2022
"Arrived on site. Diagnosed a defective fresh food led module,replaced upper left back led module all leds working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, Texas 78738
Luis
Job Details:
05/20/2022
"Arrived on site for loud noise. Customer played recording noise appears to be vibration from condenser coil,adjusted hinges power cycled unit noise no longer present"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JBP
Near Austin, Texas 78747
Luis
Job Details:
05/20/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good."
We serviced a
KENMORE WASHER
Model 796.410299
Near Georgetown, Texas 78628
Jonathan S
Job Details:
05/20/2022
"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested all components and observed for water leak. Found all components operating as designed but was not able to find leak. Disassembled unit and found pin hole in washer bellow. Will need to replace bellow to repair. Removed bellow and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model ITW4300SQ3
Near Liberty Hill, Texas 78642
Jonathan S
Job Details:
05/20/2022
"Arrived on site for washer timer knob off. Inspected unit and work area. Disassembled timer and corrected. Found cabinet not on track, corrected cabinet to frame. Tested operation, all tested good. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, Texas 78640
Tyler L
Job Details:
05/20/2022
"Arrived on site for install of new heater. Installed new part. Ran factory diagnostics and unit passed. All normal operations, no water leaks. Job complete."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Andice, Texas 78642
Jonathan S
Job Details:
05/20/2022
Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker and removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and tested components. All tested good.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Austin, Texas 78745
Joe Z
Job Details:
05/20/2022
"Arrived onsite for AIG Washer is not dispensing fabric softener or bleach still, and water is now coming back up into the drawer. Upon arrival found standing water in fabric softener dispenser, ran an auto test and water was no longer in fabric softener, but now bleach dispenser has standing water. Ran another auto test and now neither dispenser has water. After several tests, both dispensers alternated holding water. Called techline to discuss. Explained to tech that water valve and both dispensers were replaced on last visit. Tech determined that there is nothing else that can be done with this happening intermittently and nothing failing. Tech gave SR# 7733701466. I then ran a normal cycle with clothes, bleach, and fabric softener. Upon completion found that both dispensers had indeed dispensed and stayed free of water. Unit operated as designed. Customer will monitor the unit. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model GMC305PDS09
Near Killeen, Texas 76543
Jonathan M
Job Details:
05/20/2022
"Arrived on site for an oven that is not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the TOD sensor showing open. Replaced the oven TOD and tested the unit. The unit began to work and operate as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belton, Texas 76513
Jonathan M
Job Details:
05/20/2022
"Arrived on site for a washing machine that is telling the customer that its not feeling fast enough. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found no stored error messages. Tested the valves on all three settings and found all valves working properly and filling the unit. I ran the unit through the pressure sensor test and the unit ran as designed. When the unit went to drain, I did not hear the unit draining at all. Removed the drain hose from the wall and found the drain hose was going 3 1/2 feet into the PVC pipe at the back wall. After the unit drained, I found the unit siphoning water back into the unit. Did explain to the customer that that would cause problems with the unit being able to finish cycles. If I the customer to shorten their drain hose and ran through several other tests. The customer did state that the unit does not do this on the auto sensing cycles but only on that deep fill heavy duty cycles. Advise the customer to Short and the drain hose in the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Waco, Texas 76705
Jonathan M
Job Details:
05/20/2022
"Arrived on site for a washer that is bouncing around during cycles. The customer advised that is not necessarily the complaint but that the washer doesnt seem to wash clothes very well. I did run through diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and the unit ran as designed. Tested manual agitation and spin and the unit ran as designed. The customer said that the unit does wash her clothes but the clothes are not clean. I did explain to the customer that if all the basic components are running, the issue would have to be either with the load, preparation for the load, or the soap that she is using. The unit is working as designed and went over user care guide. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Kyle, Texas 78640
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of door not closing on its own. Found door closing motion will stop right before its closed completely. Installed new closer and tested. Door tested good, closing properly now.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Niederwald, Texas 78640
Tyler L
Job Details:
05/20/2022
"Arrived on site for complaints of light not working, and hot surface light staying on. Customer stated that they only wanted a diagnosis and they will fix it themselves. Found bad infinite switch and burned out light. Found 120vac at the light when door is closed, no. Olathe when open. Provided part numbers for customer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, Texas 78745
Joe Z
Job Details:
05/20/2022
Arrived onsite for Dishwasher doesn heat. Repairman recently replaced the motor . Upon arrival Mrs. noted that heater did not work after motor was replaced after previous company replaced motor. Ran diagnostics and got F7-E1 error code for no heat. Inspected unit and found left side connector to element was not secure. Secured connection and now getting amperage of 6.9 amps from heater. Heater indeed is now energizing. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, Texas 78728
Justin
Job Details:
05/20/2022
Arrived on site for a microwave with the light out. Upon arrival the customer provided his closing docs and I found the unit still within warranty. I found the bulb bad in the MW. I installed a new bulb and the unit began working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Waco, Texas 76712
Jonathan M
Job Details:
05/20/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the evaporator, compressor, die dryer, and coupler. Ran the unit under a vacuum for 15 minutes with no loss of pressure. Charged the unit and reassembled the unit. Ran the unit through an icemaking test and found the unit developing ice over the evaporator plate. Told the customer to call back if further issues persist. Call complete."
We serviced a
KENMORE RANGE
Model 790.7433331
Near Austin, Texas 78747
Joe Z
Job Details:
05/20/2022
"Arrived onsite for SMELLING GAS WHEN TURNING OVEN ON, DOES NOT GET HOT. Upon arrival inspected oven. Glow Ignitor test good. Test oven and ignited all 3 times it was tested. Re assembled the oven and test by preheating to 350. Unit preheated correctly. Unit is operating as designed. Could not duplicate the issue. After speaking with Mrs. she said she just wanted the oven checked before selling home. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, Texas 78633
Lou
Job Details:
05/20/2022
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. Inspected the unit further and found no signs of a leak. Performed another diagnostics test and the unit continues to operate as designed with no leaks. Attempted to contact the builder with no avail. Unable to leave a message due to mailbox full. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM2487HWMA
Near Georgetown, Texas 78633
Lou
Job Details:
05/20/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and tested. In test mode, the unit was to spin t the very beginning and the drum failed to spin properly. I stopped testing and removed the back panel and found the rotor bolt was loose. I tightened the bolt and retested and when the unit began to spin, it began to make a loud grinding noise. Stopped testing and removed the rotor and found the rotor teeth were badly stripped causing the rotor to slip on the bearing.
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Georgetown, Texas 78628
Lou
Job Details:
05/20/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the element gaskets leaking water, I removed and replaced the element and tested the unit. Unit is operating as designed and no longer tripping the breaker. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, Texas 78759
Matthew
Job Details:
05/20/2022
Arrived onsite to replace previously diagnosed parts. Replaced dispenser and cover. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Manor, Texas 78653
Matthew
Job Details:
05/20/2022
Arrived onsite for failed refrigerator door gasket. Upon arrival inspected unit. Found failed right side door gasket. Replaced gasket and molded to fit frame. Unit is functioning properly. Job complete