Near Lago Vista, TX 78645
Lou
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMHA9019HZ2 "Arrived on site to inspect microwave not powering on. Upon further inspection, I found the unit power3s up and the display showing the date/time. I placed the unit in diagnostics showing no error codes. Tested the components and the unit is operating as designed. Tested the unit in normal use and it is operating as designed. I found the unit is not connected to WiFi. Home is still under construction and no internet in the home at the time of service. Recommended the customer connect the unit to WiFi and it they have problems connecting to call the Whirlpool WiFi team for assistance at which time, if there’s mechanical issues, a new dispatch will be made and we’ll come back to service. Job completed."
Near Manor, TX 78653
Scott
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for dented door and panel . Door and badge not needed only draw panel . Panel had scratch on it . Will need to reorder panel. Call to set return . No gas leaks detected at time of service . ; O-emld tckt
Near Temple, TX 76502
Jonathan M
Job Details: 08/06/2020
DRYER MAYTAG MEDC465HW0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced thermostat and tested unit. Unit is working as designed. Call complete.
Near Johnson City, TX 78636
Brandon
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site for customer complaint of unit not producing ice, and the UI control not functioning. ordrng 1 W10818296 (cntrl-elec) and 1 W10822580 (motor-evap)"
Near Wimberley, TX 78676
Richard
Job Details: 08/06/2020
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven key pad not responding correctly. During testing found that the key pad is not responding properly. Will need to replace controller and PCB board. Ordering parts and office to schedule.; ordrng 1 5304523364 (CONTROLLER)
Near Austin, TX 78748
Kevin
Job Details: 08/06/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and replaced board diagnosed on previous visit, after replacement oven light is operating properly again, job complete"
Near Buda, TX 78610
Richard
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for the refrigerator liner cracked. During inspection found that the bottom right side liner is cracked. Used repair kit and adhesive to repair crack . Crack was repaired . Complete
Near Canyon Lake, TX 78132
Noah D
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to inspect dishwasher for not drying upon inspection found the stopper still in disposal. Tapped out cap and tested. Drain achieved. Complete
Near Bastrop, TX 78602
Andy
Job Details: 08/06/2020
FREEZER WHIRLPOOL WRF535SWHZ01 Arrived on site for refrigerator not cooling in both FC and RC. Tested and inspected unit and found compressor not running. Found start device clicking on and off. Removed failed start device and replaced with new and found doing the same thing tested capacitor on start device and tested good. Check voltage going to start device and voltage is good. Spoke with CS and was informed compressor is needed. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service. SS repair. 2 hour job.; ordrng 1 SEENOTE (SS REPAIR) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (dryer)
Near Leander, TX 78641
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL GI6SARXXF06 Arrived on site and installed new fill tube. Turned ice maker on and verified proper fill. Unit tests good. Job complete
Near Manor, TX 78653
Scott
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for poor washing . Found valve only letting a trickle of water in . Replaced valve . Ran diagnostics ,all checked normal. No water leaks detected at time of service.job complete"
Near Rogers, TX 76569
Jonathan M
Job Details: 08/06/2020
WASHER MAYTAG MVWB835DW3 Arrived on site for washing machine that is not starting a cycle. Inspected unit and work area. Placed in service diagnostics and then the unit powered off. I tested voltage at the wall and found the unit receiving 3 V from hot to neutral (customer has a two prong outlet with a 3 to two prong converter). I tested the outlet using a vacuum and found the vacuum staying on for 30 seconds without tripping the outlet. Spoke with MS and was advised to replace the control and console. Replaced both and placed unit in service diagnostics. Ran an auto test and lid lock switch had a hard time locking the lid. Placed unit in service diagnostics again and found the unit showing an F5 E1 code. Replaced lid lock assembly and tested unit. Unit ran as designed. Unit did power off by itself again when putting in my screws. Placed unit in service diagnostics and found an F7 E0 (loss of power). Advised customer that she may have an intermittent voltage issue. Advised her to conta
Near Belton, TX 76513
Jonathan M
Job Details: 08/06/2020
WASHER WHIRLPOOL WTW8500DC5
Near San Marcos, TX 78666
Richard
Job Details: 08/06/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer with a loc error. During testing found that the the control lock was on. Disengage the control lock and washer tested good and no leaks detected.
Near China Spring, TX 76633
Jonathan M
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, Dave dryer, and coupler and put unit in a vacuum. Unit held a vacuum for over seven minutes without dropping in pressure. Charged unit and compressor ran up to 145 psi on the high side and two psi on the low side. Released some pressure out of the high side and unit is running as designed. Call complete."
Near Austin, TX 78745
Leonardo
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL MDB8959SKW0 "Arrived on site to test unit for strange sound. Tested unit found broken impeller on drain pump. Replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
WASHER MAYTAG MHW5630HW0 Arrived on job for complaints of leaks out dispenser. Replaced dispenser and tested all three hose connector no leaks.
Near Killeen, TX 76542
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived to inspect ice maker not dispensing ice.Confirmed the complaint and found the motor was receiving voltage, bit not turning.Removed and replaced the motor, reassembled and unit tested as designed.Customer pointed out the deli drawer left hinge is defective and will need to be replaced.Researching and ordering the needed part. W10874836Office to reschedule with customer for return visit.; ordrng 1 W10874836 (END CAP LEFT )"
Near West Lake Hills, TX 78746
Kevin
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found ceiling lights in fresh food have failed and freezer light is out, replaced freezer light and all lights are now operating properly, job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of water pressure low and drawer damaged. Customer to get filter for water issues. Drawer damaged will need to replace drawer.; ordrng 1 W10858802 (bin-freezr)
Near Pflugerville, TX 78660
Kayman
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found a large amount of frost built up on the evaporator cover. I ran a diagnostics test and found the defrost sensor open. I steamed the ice off the evaporator and found the FC thermistor on the wrong line on the evaporator. I relocated the thermistor and taped it with a zip tie to secure it on the correct spot. I noticed the drain pan was over flowing so I vacuumed out the water. I also replaced the UI just in case. I advised the resident to keep an eye on the drain pan for overflow to prevent floor damage. The unit seems to be working as designed at this time. Job complete.
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
OVEN WHIRLPOOL WOS31ES0JS00 Arrived on job for complaints of no power. Checked and no power supply found breaker in off position. Turn on breaker and test oven. Oven heating properly.
Near Liberty Hill, TX 78642
James
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and tested switches. Called tech line and spoke to Adrian #7728492027. Recommended inspecting entire harness for short. Pulled unit and found harness pinched between frame under capacitor and pinched again for harness to turntable and hood light. Unit will need new main harness to repair. Office to schedule return services due to harness is expart; ordrng 1 W11350916 (HARNESS, MAIN)"
Near Austin, TX 78746
Leonardo
Job Details: 08/06/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site to replace sump and motor from previous diagnosis. Replaced sump and motor. Tested unit, unit works good. No leaks detected. Job complete."
Near Mustang Ridge, TX 78610
Richard
Job Details: 08/06/2020
WASHER MAYTAG WFW6620HC0 Arrived onsite for the washer leaking water and making a noise during the spin cycle. During testing found that one of hose clamps going to the drain pump was loose. Secured hose clamp and leak is gone. The noise the customer was hearing a normal spin cycle noise. Complete
Near Pflugerville, TX 78660
David S
Job Details: 08/06/2020
RANGE WHIRLPOOL WFC315S0JS0 Arrived on site for range panel being damaged. I removed the damaged panel and replaced with new. I tested the unit operations. He unit is operating as designed. Job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the control did not fix issues. Ordering harness and gearcase, will also need new shifter. ; ordrng 1 W10870910 (GEARCASE) and 1 W11028052 (HARNESS) and 1 W11028053 (HARNESS)"
Near Austin, TX 78737
Kevin
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site and inspected refrigerator and found freezer temp is 2 degrees, ice production is good. Cycled icemaker and it dispensed ice in tray and refilled properly. Sent pictures and video to KB/AHS, Icemaker is operating as intended, job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of rack not working properly. Top rack adjuster kit and replaced wheels for bottom rack.
Near Copperas Cove, TX 76522
Al
Job Details: 08/06/2020
WASHER MAYTAG MVWC565FW1 found the shield underneath is full of oil meaning the gear case, cam, actuator, motor, belt, shield and screws are all saturated and will not operate properly causing the malfunction.Also ordering authorization.Needs more work CLAIMS NOTIFIED Office to reschedule with customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11026785 (MOTOR) and 1 W11035751 (GEAR CASE) and 2 WP22001995 (SCREWS)s and 1 WPW10006384 (BELT) and 1 WPW10427633 (SHIELD)"
Near Austin, TX 78748
Kevin
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW05 "Arrived on site and replaced control board and temperature sensors diagnosed on previous visit, customer has already thawed unit and recommended that it be allowed to Cool for 24 hours, job complete"
Near Liberty Hill, TX 78642
James
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site and tested operation. Found air returns both clogged with ice and condensation build up in fresh food section. Found gap between cabinet and liner at bottom hinge. Used food grade silicone to seal air gaps. Customer to leave unit off with doors open to all air vents to fully thaw and silicone to cure. Job complete
Near Del Valle, TX 78617
Scott
Job Details: 08/06/2020
DRYER MAYTAG MEDX655DW1 "Arrived on site for dead dryer . Found thermal fuse had failed . Replaced fuse. Tested unit , unit is now operating and heating . Did recommend to customer to clean venting to outside . No lint build up at time of service. Job complete ."
Near Andice, TX 78628
James
Job Details: 08/06/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. Inspected gasket and found to be good. Found leak coming from door vent due to inner vent not locked into vent housing corrected issue and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78665
David S
Job Details: 08/06/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave tripping the breaking. I inspected the unit and work area. I found the diode was bad, and not reading properly. I replaced the diode, and tested the unit. The unit is now operating as designed. Job complete."
Near Austin, TX 78732
David Z
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site to diagnose lights out in refrigerator. Performed diagnostic and found 1 module out in freezer. Replaced module and retested. All lights came on and work as intended. Call complete.
Near Austin, TX 78739
Brandon
Job Details: 08/06/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for customer complaint of loud noise during wash cycle, found noise during agitation, I replaced gearcase, agitator, and drive pulley, calibrated unit, tested good."
Near Taylor, TX 76574
Andy
Job Details: 08/06/2020
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A "Arrived on site to install previously diagnosed control, control housings and damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near New Braunfels, TX 78132
Noah D
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JSC23C9EEM00 "Arrived on site to inspect fridge for dispensing unevenly, upon inspection found buildup in tubing, cleaned out tubing and found no issue with stream. Checked pressure and found no issues. Complete"
Near Waco, TX 76710
Jonathan M
Job Details: 08/06/2020
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site to install previously diagnosed parts. Inspected unit and work area clean or replace both blowers and tested unit. Upper oven was able to get 350° and bake while the number of reading aloud you need to get up to 200° in the pre-heat on the lower oven and the unit is working as designed. Call complete.
Near Austin, TX 78732
David Z
Job Details: 08/06/2020
REFRIGERATOR JENN-AIR JS42NXFXDE "Arrived on site to diagnose refrigerator that lights were out in RC. Found 1 module dimmer then the rest and replaced module.
Near Waco, TX 76705
Jonathan M
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Arrived on site for a Refrigerator that has the top light out in the refrigerator compartment. Inspected unit and work area. Found freezer light out and refrigerator top lights out. Replace freezer module and all lights came back on. Tested unit door switches and all checked good. Unit is working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect unit not dispensing water.Confirmed the complaint and found the housing was defective causing the dispensing issues.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 08/06/2020
OVEN WHIRLPOOL WFE505W0HW2 "Arrived on site to inspect oven for not operating upon inspection found the oven dead with a burnt wire, repaired burnt wire and checked for all functions. No problems found. Complete"
Near Driftwood, TX 78619
Robert
Job Details: 08/06/2020
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on job for complaints of display not shutting off. Found panel short keypad. After replacement test operation.
Near Austin, TX 78737
Luis
Job Details: 08/06/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for no cool. Fans running,found compressor not powering on,power cycled unit no power to compressor,diagnosed a defective Orion control,installed a new Orion board,powered unit on compressor powered on."
Near Austin, TX 78736
Luis
Job Details: 08/06/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for no ice. Diagnosed frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker"
Near Killeen, TX 76542
Al
Job Details: 08/05/2020
UNKNOWN UNKNOWN 123456789
Near Copperas Cove, TX 76522
Al
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived to inspect mysterious beeping.Customer thought the beeping was coming from the refrigerator, but I discovered it was coming from the GE dishwasher.Customer advised the freezer compartment is not freezing food.I ran temperature checks of both compartments and got 25 in the freezer and 40 in the refrigerator compartment.Both condenser motor and evaporator fan motor ps are running.Compressor is running, but it is burning hot to the touch.Unit will need compressor, dye drier and access valve, sealed system tech and 2 hours.Ordering the needed parts.Office to reschedule with customer for return visit.Needs more work ; ordrng 1 876764 (VALVE) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH FOR ANY FORGOTTEN PARTS) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (UV DRIER)"
Near Manor, TX 78653
Andy
Job Details: 08/05/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for washer not operating properly. Tested and inspected unit and found new control failed as well as unit shaking a lot in spin. Found failed suspensions and oil on gearcase. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and broke off agitator and disassembled washer and found a large amount of buildup on wash tub. Sent pic to MS, replaced gear case, agitator, hub and cam kit. Washer still has no available water or drain connections and cannot be tested properly. Job complete"
Near Woodway, TX 76712
Jonathan M
Job Details: 08/05/2020
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for washing machine that is making a loud sound. Inspected unit and work area. Customer advised that the issue is with a loud sound when they first start the cycle. Started in normal cycle and found the drain pump kicking on before it would go into a fill. Customer advised that was the sound they were hearing. I advised him that this is a normal sound on these units. Placed unit in service diagnostics and found an F5 E2 (door lock error) and F0 E1 (load detected during the washer clean cycle) error codes. Placed unit in an auto test and unit ran as designed. Tested unit door lock several times and could not replicate fault. Advised the customer that if she wanted to replace her drain pump, we could. However, I could not guarantee how much quieter it would be.
Near Georgetown, TX 78633
Lou
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, customer advised unit is leaking water from the back left side. Pulled the unit out and found where water had gotten on the back cover near the valve. Water from wall was turned off. When I turned the water on, the valve began to leak. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Lakeway, TX 78734
Brandon
Job Details: 08/05/2020
ICE MACHINE KITCHENAID KUIC15NRXS0 "Arrived on site for customer complaint of unit not making ice, found crack in water pan, I replaced water pan. Unit had slight drip from water pan connection at reservoir drain pump, customer is going to monitor unit and call us if there is a problem.
Near Holland, TX 76534
Al
Job Details: 08/05/2020
WASHER WHIRLPOOL MVWC415EW1 "Arrived to install previously ordered parts.Removed and replaced the gear case, wash plate, cam, panel, end caps, clips and valve.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Customer thankful.Job complete"
Near Austin, TX 78703
Jacob
Job Details: 08/05/2020
DRYER WHIRLPOOL WED8200YW Arrived onsite for unit giving off a Smokey smell. Opened up unit. Found a bunch lint and hair on the interior. The lint and hair was near the element causing the lint smoke. Cleaned out lint and hair inside of unit. Tested unit. Unit test good. No issues at this time. Job complete.
Near Buda, TX 78610
Richard
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for the refrigerator dispenser dripping water. During testing found that after getting water from the dispenser it drips a couple of times and then stops which is normal. Customer also had a complaint about the water not being cold when dispensing. Explained to the customer how the water reservoir will not have cold water all the time and the dispenser will drip a couple times after use.
Near Buda, TX 78610
Leonardo
Job Details: 08/05/2020
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived on site to test unit for sparks and not heating. Tested unit found sparks coming from diode and magnetron, and burnt out capacitor.
Near Austin, TX 78731
David Z
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL ED5SHAXMQ10 "Arrived on site for report of refrigerator not making ice after last visit. On arrival found that the ice maker is making ice, but only filling bucket 1/3 of the way. Checked IR sensor and found the eye on the receiver board was loose and sagging. Replaced emitter and receiver boards. Retested and unit seems fine. Customer will follow up if ice production doesn’t go up. Call complete."
Near Waco, TX 76708
Jonathan M
Job Details: 08/05/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for dryer that is making a noise as it spins. Inspected unit and work area. Tested unit and found noise being made as soon as you started the dryer. Removed front cover and access blower wheel. Found two sucks blocking the blower wheel from being able to turn. Remove stocks and tested unit. Found several rollers stuck and not moving properly. Replaced rollers and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Cliff
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL KRFC604FSS03 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found no power to compressor through regular operation or diagnostics. Replaced dispenser control with no change to operation. Main control, Orion control, and user interface will all need to be replaced at the same time to complete repairs. Office will need to set return appointment due to part availability.; ordrng 1 W11330486 (UI) and 1 W11336586 (ORION CONTROL) and 1 W11369712 (CONTROL)"
Near Austin, TX 78732
David Z
Job Details: 08/05/2020
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to diagnose one dishwasher not draining. Found several inches of black sludge in drain line, and drain pump sounded weak. Cleaned out drain hose and retested. Still not draining. Advised drain pump needed. Replaced drain pump and retested. Unit is now properly draining. Advised customer needs to clean filter. Call complete."
Near Austin, TX 78748
Leonardo
Job Details: 08/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit leaking. Test unit and found inner door damaged on right side and front panel damaged on right side and found tub frame damaged on right side.
Near Georgetown, TX 78633
Paul
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control, paddle, and installed the gasket strip under the door gasket. I found that the strip made the door gasket seal worse due to the left side rail self closure not working correctly. I also found the RC center door mullion inner spring bad. The FC brackets and the RC center door mullion will need to be replaced. Ordering parts authorization, W11025614 rail-mulln, W10625067 bracket, & W10625068 bracket. ; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W11025614 (rail-mulln)"
Near San Marcos, TX 78666
Richard
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer not cycling properly. Ran diagnostics and found error codes for long fill. Tested water valve and cold water valve did not turn on and hot water valve did. Customer was also having issues with cycle selection . Replaced water valve assembly and control and calibrated washer and all functions tested fine and no leaks detected complete.
Near Georgetown, TX 78633
Tyler
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHB01 Arrived on site to replace a damaged fresh food door. After opening the box to the new door I found the door was scratched up in multiple areas in the front side we will need to re-order a new fresh food door and Office will need to reschedule once we know when the door will be available; ordrng 1 LW10912126 (dor-fip)
Near Austin, TX 78741
Richard
Job Details: 08/05/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven panel is damaged. During inspection found that the top part of the panel is dented. Replaced panel with new and oven tested good . Complete
Near Cedar Park, TX 78613
Kayman
Job Details: 08/05/2020
DRYER WHIRLPOOL MEDB750YW0 Arrived onsite for dryer not heating. Upon inspection I found the dryer tumbling but not heating. I tested the thermal fuse the high limit Tstat and the element. The element tested faulty so I replaced and tested the unit but still no heat. I spoke to techline and he directed me to the control to test voltage coming from the L1 and L2. The L2 was loosing voltage. I will need the motor and wire harness to complete repair. . Job complete.
Near Kyle, TX 78640
Richard
Job Details: 08/05/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer with a rag stuck in the blower housing. During inspection found that there is a rag stuck in the blower housing. Removed front panel and blower housing cover and was able to remove the rag. Put dryer back together and it tested good and heated up. Complete.
Near Austin, TX 78750
David Z
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to follow up on loose FC door handle being loose, and cracked drawer. Found that FC handle set screws barely had any loctite on it and I reapplied new loctite fully in both screws. Handle is now tight and customer advised not to use handle until loctite is cured. Ordering new trivet due to broken bottom, to ship direct to customer. All is now working as designed. Call complete.; ordrng 1 W10887799D2C (trivet D2C)"
Near Round Rock, TX 78664
Cliff
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to diagnose a refrigerator that is leaking from the ice dispenser. Tested unit and found icemaker fill cup frozen over and overflowing. Thawed icemaker fill cup and ice bucket. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78641
Jonathan S
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site for refrigerator making noise. Customer had recorded noise. Sound as if fan hitting something. Inspected unit and work area. Performed diagnostics mode and tested fan operation. Gained access to condenser fan and inspected. Found clear of objects. Gained access to evaporator fan. Found perfect frost pattern and no ice buildup. Added sound pad behind evaporator fan housing. Removed from ADC defrost to basic. Monitored unit in normal run mode. Found diffuser louder than normal. Removed diffuser and installed new. All operations tested good, no water leaks detected."
Near San Marcos, TX 78666
Noah D
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the water supply off. Turned on water and tested. No problems found. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived onsite for the refrigerator ice maker fill tube frozen . Replaced ice maker , fill tube and it tested good and filled with water. Complete"
Near Killeen, TX 76549
Al
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW4950HW1 "Arrived to install previously ordered parts.Removed and replaced the motor, shield and 2 screws.Calibrated the unit and unit tested unit designed.All water lines were dry at the end of service.Job complete.See created notes."
Near Lakeway, TX 78738
Robert
Job Details: 08/05/2020
DISHWASHER WHIRLPOOL KDTM404KPS Arrived on job for complaints of wet dishes. Instructed customer on settings and wet agent use. No leaks detected at time of service
Near Round Rock, TX 78665
Kayman
Job Details: 08/05/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for previous issue where I advised customer to give us a call back if the problem keeps happening. I installed the console and control for display screen freezing. The unit is now working as designed. Talked to customer about connecting to WiFi. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for ice maker/ door broken. Upon inspection I found the pads for the dispenser responding but not engaging the ice maker motor to dispense ice also not dispensing water. I opened the left side door and held the door switch down and tried to get water. The water dispensed and the ice dispensed. Will need a new door switch for repair. Ordering 2 just Incase (W11396033) switch x 2. ; ordrng 1 W11396033 (ROCKER SWITCH )
Near Hutto, TX 78634
Andy
Job Details: 08/05/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site for range tripping breaker. Tested and inspected unit and found failed power cord harness. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2020
WASHER WHIRLPOOL WTW7300DW "Arrived on site to inspect washer for loud noises during operation, upon inspection found the washer stator winding loose and helping with noise, will need stator along with gearcase parts. PLEASE SEND ALL PARTS OF DRIVE SYSTEM ; ordrng 1 W10579778 (STATOR )"
Near Liberty Hill, TX 78642
Lou
Job Details: 08/05/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived on site to install previously diagnosed and ordered parts. Due to the element & harness failure, I removed and replaced both and then found that the infinite switch for the back left burner was shorted out as well. Removed and replaced the switch and tested. Unit is operating as designed.
Near Austin, TX 78717
Kayman
Job Details: 08/05/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite to install previously diagnosed parts. I installed the spark module and tested unit. All burners are now igniting and have even flames. Unit is working as designed. Job complete.
Near Dripping Springs, TX 78620
Kevin
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and replaced pantry UI harness and inverter and compressor is running again. Recommended that customer allow it to cool for 24 hours before adding food, job complete"
Near Austin, TX 78732
Luis
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water complaint. Called tech support per tech support normal operation due to limited water tubing in fresh food for cold water,per tech support if more then a cup of cold water is needed to use ice in the dispenserSR#7728479234"
Near New Braunfels, TX 78130
Noah D
Job Details: 08/05/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not making ice, upon inspection found the ice tube was frozen and facsia heater cut, replaced tube and tested. No problems found. Complete"
Near The Hills, TX 78738
Brandon
Job Details: 08/05/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site for customer complaint of ice build up on top part of freezer, found door was not sealing properly, I was able to adjust height of door to create better seal, unit tested good."
Near Manor, TX 78653
Andy
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 Arrived on site for refrigerator leaking from ice maker. Tested and inspected unit and found failed valve and ice maker. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78717
Kayman
Job Details: 08/05/2020
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived onsite for cooktop center burner flame too low and not cooking food properly. Upon inspection I found the center burner with uneven flames and hissing. But seemed to be the correct height. I inspected the orf holder under the orifice and I found t very dirty and greasy which would cause a gas flow restriction making the hissing sound. Customer request that all orfice holders and burner heads be replaced as they are all very grimey. And could be contributing to low flames.I am ordering (W10611435) center orf holder (W10597166) left R left F orf holder x2 (W10594405) right front orf hold (W10594399) right rear orf hold (W10811599) center burner head (WP8286814) burner head left R left F x 2 (WP8286813) burner head Right R (WP8286815) burner head right F (W10819916) burner cap kit (W10758282) orf holder screw x 10. Requesting AUTHO for repair. Office to RS once repair is approved. ; ordrng 1 W10594399 (holder-orf) and 1 W10594405 (holder-orf) and 1
Near Robinson, TX 76706
Jonathan M
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door, container, and coupling and tested unit. Unit is working as designed. Call complete."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 08/05/2020
OVEN WHIRLPOOL WFE515S0JS0 Arrived at apartment # 10303 for range having long preheat times. Inspected unit and work area. Tested voltage at terminal block and found L1 connected to neutral. Corrected wiring. Tested all operations. All tested good.
Near Seguin, TX 78155
Noah D
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived on site to inspect fridge and install door due to icemaker problem. Installed door. Job complete
Near Liberty Hill, TX 78642
James
Job Details: 08/05/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site and tested operation. Found left front intermittently not igniting. Found burner head warped not allowing proper gas flow to igniter. Installed new burner head and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 08/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator to possibly replace previous diagnosed sealed system parts. I confirmed a refrigerant leak in the evaporator at the factory bend in the tubing just below the weld joint on the suction side. I found the unit with 20 psi of pressure setting idle and in home position. I recovered the refrigerant. I replaced the evaporator and vacuumed the system. The system held a 30 psi vacuum. I charged the system with 6.00 oz’s of R134A. I tested the unit and had a great frost pattern and the unit is working as designed. Call complete.
Near Georgetown, TX 78628
Tyler
Job Details: 08/05/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose a ice machine not making ice properly. After further inspection I found that there were no diagnostic errors but the water valve was overheating during the test cycle and not long enough water to pass through I replace the valve but in the process the fill line going into the valve would not properly disconnect from the quick connect the held it in place. I found that internally the water valves been overheating and causing certain parts to wear down so whenever I pull the hose out of the quick connect the Quick connect came with it and tore part of the hose we will need to return with the fill tub hose for the unit. .; ordrng 1 W11256498 (tube-water)
Near Temple, TX 76502
Jonathan M
Job Details: 08/05/2020
DISHWASHER KITCHENAID KUDS30IXSS6 Arrived on site for dishwasher that won’t power on. Inspected unit and work area. Tested voltage at the junction box and found proper voltage. Tested voltage going to the console and found improper voltage. Replaced control and tested unit. Unit would not still turn on. Got authorization from the office to install control panel as well. Replaced control panel and tested unit. Unit ran as designed. Call complete.
Near Austin, TX 78738
Robert
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL KSSC48FMS Arrived on job to replace thermistor. Husband was home on this trip any clarification of the symptoms changed diagnostics. Will need to replace main control instead. After replacement test operation. No leaks detected at time of service.
Near Liberty Hill, TX 78642
James
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site and found water collecting in ice container and over flowing ice maker. Unit will need new regulator, water line, ice maker and dual valve to repair. ; ordrng 1 8212547RP (tube-water) and 1 WPW10341329 (water valve assy)"
Near Tow, TX 78672
James
Job Details: 08/05/2020
FREEZER WHIRLPOOL WZF34X18DW03 "Arrived on site and found no refrigerant in low side of system or at drier. When cutting drier from unit I found that the solder joint at drier from heat loop has been soldered shut trapping all refrigerant. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.1oz 134a and tested. Unit cooling properly. Job complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for refrigerator no cool. Upon arrival I found the FC and RC with complete no cool but the compressor was running. There is no frost pattern present. Which indicates a faulty compressor or refrigerant leak somewhere in the sealed system. Ordering a sealed system repair. Requesting ss tech and 2 hour timeframe for repair. Ordering (W11209866) compressor (W11107829) drier (W11407409) evaporator (W10913906) access valve.s. ; ordrng 1 LOCKRING (LOCK RING ) and 1 W10913906 (coupler) and 1 W11107829 (DRIER ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR )
Near Killeen, TX 76542
Al
Job Details: 08/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect freezer led issues.Confirmed the complaint and removed and replaced the module.Reassembled and unit tested to customers satisfaction.Job complete All water lines were dry at the time of service.