Service History 776

Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit in demo mode. Attempted to get out but touch wasn’t responsive. Removed panel and re connected . Was than functioning and was able to get out of demo mode
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for unit not working properly. Ran unit and found heating and spinning, but found fog on glass. Got behind unit and removed vent and tons of water came out. Big indicator for a restricted vent. Tools pics and advised office staff that vent needs to be checked and make sure exit flap isn’t stuck shut"
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site for unit with gas smell, found igniter clicking more than 3 times to ignite. Removed and replaced igniter and tested good. No gas leaks on site"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH31017FW0 Arrived on site for unit that is not operating properly. Tested unit multiple times and it worked properly. Eventually the unit did not work properly indicating that the relay on the control board is sticking and chattering. Unit will need a new control board.
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/12/2019
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for controls replacements after corrected warranty. Removed display and control and tested good
Near Round Rock, TX 78665
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED7500GC0 Arrived on site for belt replacement. Replaced belt and rollers from roller kit
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Ran unit and confirmed no heatingFound cut off open. Replaced and advised customer to get vent in home cleaned
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
MICROWAVE JENN-AIR JMDFS24GS00 Arrived on site for unit that keeps tripping the breaker. When I arrived the breaker was tripped. The breaker is a GFCI type breaker. After resetting the breaker the unit worked properly multiple times. Contacted manufacturer and was told that this unit should not be on a GFCI type breaker.AustinSR 7726347858
Near Pflugerville, TX 78660
Tyler B.
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW1 "Arrived on site for noisy unit. Ran unit and found gearcase had failed upon dissembling tech impact driver had died, informed Custer advised we can be back Wednesday morning ; schdld next appmnt for 11/13 WED 8-12"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW4900BW0 Arrived on site for unit that will not stop cycling. Tested unit in calibration and in step three of diagnostics. All functions and progressions were correct. All water connections were dry. Customer will continue to use unit to see if calibration was needed to correct the issue.167.82229.99397.81
Near Austin, TX 78723
Scott
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven not keeping correct time . Ran diagnostics ,no error codes . Did instruct on being connected to WiFi . Left customer WiFi team number . Job complete ."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KBFS20EVMS8 Arrived on site and replace field icemaker as it would not fill. There’s no icemaker it will not cycle at all. Will re-order icemaker.; ordrng 1 D7824706Q (ice maker)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for unit getting too cold in the fresh food section and also for frost in freezer section. Customer has learned to adjust the controls so that her vegetables no longer freeze. The frosting in the freezer was being created because the freezer gasket across the top needed to be adjusted to seal properly. Heat shaped freezer door gasket. All operations are now normal. All water connections are dry.
Near Burnet, TX 78611
Thomas L.
Job Details: 11/12/2019
WASHER GE WCVH4800KWW Replaced inverter system and the unit now operates properly. All water connections are dry.; ordrng 1 CNOTES
Near Austin, TX 78759
Scott
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KSC23C8EYY02 "Arrived on site ,replaced control . IM was installed on previous visit . Ran harvest all checked normal . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details: 11/12/2019
WASHER KENMORE 110.2233251 "Arrived on site ,replaced drain pump . Ran diagnostics ,all checked normal . Job complete . No water leaks detected at time of service ."
Near Austin, TX 78721
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL KRSC503EBS01 Arrived on site for frosting on evap cover . Door seals are good . Thermistors checked normal as well . Replaced control . All functions tested normal . Job complete . No water leaks detected at time of service .
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for door/hinge issues . Found inside of door On internal cabniet dented and whole body slightly bent . Took quick pics of damage . As well as called tech line to document . 7726353783
Near Austin, TX 78757
Scott
Job Details: 11/12/2019
RANGE JENN-AIR JGS1450FP0 "Arrived on site ,replaced HARNES . Tested all burners , lighting and sparking normal . No gas leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for not making any ice . Found fill cup broken off with shut off arm . Replaced ice maker , ran harvest all checked normal . Nonwater leaks detected at time of service . Job complete ."
Near Austin, TX 78758
Scott
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site ,replaced UI ,control and diffuser . Tested unit all checked good . No water leaks detcted at time of service . Job complete ."
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ "Arrived on job for complaints that the right foot roller was broken. Tested unit. Found that roller was broken. Replaced roller foot. Tested unit, unit test good. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JUB24FRERS00 "Arrived on job for complaints of refrigerator making noises. Tested unit found that the fan had ice in the on it throwing the fan off balance. Added additional support for to protect water droplets from freezing on fan. Tested unit, unit test good. Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS72EC0HS00 Arrived on job to replace console. After replacement test operation all functions working properly.
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on job for complaints of unit leaking water at the bottom of the door. Tested unit. Found some leaking from the door. Re leveled unit. Tested unit. Unit test good. No leaks at this time. Job complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on job for complaints of water leaking from unit. Tested unit. Found that tray evaporator had a crack in it as result of leaking water. Rescheduled with customer.; ordrng 1 W11225840 (TRAY-EVAP)
Near Wimberley, TX 78676
Robert
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS311SDHW01 Arrived on job for complaints of unit not cooling. Tested unit. Found that sealed system has failed. Submitted sealed system check list. Spoke with Donna ; ordrng 1 CNOTE (NEED SEALED SYSTEM TECH) and 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10309988 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143759 (DYE DRIER )
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
WASHER MAYTAG WFW5620HW0 Arrived on job for complaints of door damaged. Confirmed door glass damaged. Replaced glass.
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
WASHER AMANA NTW4516FW3 Arrived onsite for the washer not starting a cycle. Ran diagnostics and found an error code for lid latch. Tested latch. And lid is not locking properly. Replaced lid latch and washer tested good and no leaks. Complete
Near New Braunfels, TX 78130
Robert
Job Details: 11/12/2019
REFRIGERATOR FRIGIDAIRE FGHD2368TF Arrived on job for complaints of noise coming from unit. Tested unit. Found that evap motor was bad. Replaced evaporator motor. Tested unit. Unit test good. no leaks at time of service. Job complete
Near Austin, TX 78745
Richard
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived onsite for the refrigerator ice dispenser not dispensing ice. During testing found that that the ice bin was clogged with crushed ice residue. Unclogged ice bin and advised customer to alternate between cube and crushed ice to help remove some of the residue. Dispenser motor tested fine and dispenser door is opening and closing fine. Complete.
Near Austin, TX 78749
Richard
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for the dryer only working for 30sec and than shutting off. Ran diagnostics and found error code F3E3 which is inlet thermal open or shorted. Took dryer apart and ohm out thermal thermistor and it tested bad. Replaced thermal and cutoff per tech tech sheet. Dryer tested good ran for a whole minute with no issues. Complete
Near Georgetown, TX 78626
Paul
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived onsite for the refrigerator not dispensing water. I found the fill valve failing. I replaced the fill valve and tested the unit. The dispenser is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78737
Richard
Job Details: 11/12/2019
COOKTOP GE JP340B0A2BB "Arrived onsite for the cooktop burner switches getting stuck. During testing found that that RF and LR burner switches are hard to turn. Customer stated to continue with repairs. Replaced RF , LR burner switches. And cooktop tested good. Complete.
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for the refrigerator ice maker not working properly. Upon inspection found that there was a clog in the icemaker water fill compartment. Which caused the water to leak behind evaporator cover and freeze up. Removed all ice build up and put backs together and ice maker tested good and no leaks detected. Complete
Near Austin, TX 78741
Richard
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite for the refrigerator light bulb wires exposed. Upon inspection found that the the light bulb is broken. Removed broken light bulb from socket and the light socket looked good no damage. advised customer to get a new bulb.
Near Round Rock, TX 78665
Paul
Job Details: 11/12/2019
REFRIGERATOR MAYTAG MFX2876DRM00 "Arrived onsite for the refrigerator to finish diagnosing due to a possible restriction or leak. I found the compressor hot, over amping, and not pumping the refrigerant. I evacuated the system. I replaced the compressor, drier, and installed a service tap on the new compressor. I vacuumed the system and it held a -30 psi vacuum. I charged the system with 5.50 oz’s of R134A refrigerant. The unit is working as designed. The FC rails that were in the unit were new and the correct rails. Call complete."
Near Austin, TX 78704
Luis
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM02 "Arrived on site for water leaking and no ice found frozen fill tube,defrosted fill tube ran icemaker through a cycle water filled icemaker no leaks.
Near Spicewood, TX 78669
Luis
Job Details: 11/12/2019
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for compressor not powering on. Found no,refrigerant in system which caused compressor failure, removed compressor,evaporator and filter drier,installed a new compressor,evaporator and filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics compressor powered on good frost pattern,reassembled unit checked all water connections no leaks."
Near Round Rock, TX 78681
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for the refrigerator no dispensing ice. I found the unit dispensing ice but I did find the ice clumping around the sides of the bin being caused by warm air leaks. I found the inside ice door warped and leaking air around the bottom. I found ice build up on the bottom of the ice bucket also being caused by the plate and separator leaking warm air. The ice door, plate, and separator need to be replaced to complete service. Ordering W10793257 PLATE & W10887795 DOOR-ICE. RS for Fri 11/15.; ordrng 1 W10793257 (PLATE) and 1 W10887795 (DOOR-ICE)"
Near Round Rock, TX 78681
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for the refrigerator that is not cooling correctly or making ice. I found the temps warmer than harvest temperature in the freezer due to the RC coil frosted over completely. I removed all of the ice and frost. I found the thermistors checking good in diagnostics. I found a small warm air leak at the drain tube and sealed it. I replaced the main control and RC evaporator motor and harness. I secured the evaporator thermistor with a tie wrap and wrapped in in foil tape. The unit is working as designed. Call complete.
Near Round Rock, TX 78664
Paul
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for the refrigerator with the RH door not opening far enough to remove the bins. I adjusted the stop on the lower hinge. The door opens all the way up like the customer wanted now. Call complete.
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFS02 "Arrived on site for freezing in fresh food and water dispenser sticking. Ran diagnostics changed defrost setting to basic to allow unit to defrost every 8hrs of compressor run time,adjusted temperature setting in fresh food. Removed dispenser ui,adjusted water paddle and tension spring. Tested water dispenser unit working as designed."
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for faulty filter head and icemaker line disconnected. Installed water line to fill tube,installed new filter head reconnected water tested water dispenser good water flow ran icemaker through a cycle water filled icemaker."
Near Austin, TX 78735
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for no water dispensing. Tested dispenser weak water flow,removed filter good water flow diagnosed faulty housing. Installed new filter housing tested water dispenser good water flow checked tubing connections no leaks unit working as designed.
Near Austin, TX 78717
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher tripping breaker. Upon further inspection, I attempted to place the unit in diagnostics and it had no power, checked the breaker and found it along with another small appliance breaker tripped. I cycled the power to the unit and I placed the unit in diagnostics showing no error codes. Continued with the testing and the unit operated as designed. Using my multimeter, I verified amp draw to the components and all checked good. I advised the customer that they would need to have someone check the breakers due to multiple breakers tripping. I contacted Techline and spoke to Ed and advised of my findings. Ed advised to have someone check the breakers as well and provided File #7726346490. I quoted the customer $119.06 for service fee. Customer paid in full with CC. No water leaks observed during service, job completed."
Near Austin, TX 78701
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFF302ESS00 "Arrived on site for ice build up in freezer. Unit cooling correctly at time of visit, found bottom of freezer gasket not sealing to cabinet. Removed door removed ice build up checked water flow through drain good,reinstalled door adjusted door height,checked seal with door closed good. Gasket sealing correctly to cabinet.
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHV0 "arrived on site to install previously diagnosed and ordered parts. Per Techline file #7726303708, I replaced the control panel and control at the last service call and was told if it didn’t work to replace the harness. Due to the previous repairs not working, I removed and replaced the harness, main control and door latch and tested the unit. Unit operated as designed with no error codes showing at the end of testing. I advised the customer of my repairs. No charge for repairs/labor as this falls under the previous PL file #7726303708. No water leaks observed during service, job completed."
Near Austin, TX 78733
Luis
Job Details: 11/12/2019
REFRIGERATOR KITCHENAID KRFC302EPA00 "Customer defrosted unit,removed freezer door,checked drainage by evaporator good draining water,adjusted door tracks reinstalled door checked door seal good gasket sealing to cabinet."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
DRYER SAMSUNG DV448AEW/XAA "arrived on site to inspect dryer not heating. Upon further inspection, I removed the top panel and turned the unit on and could not see the element illuminate. I removed the front panel and retested and again, it failed. I tested ohms to the element and found it open. I removed and replaced the element assembly and retested and the unit operated as designed. No water leaks observed during service, no lint observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "arrived on site to install previously diagnosed and ordered parts. Due to the door seal being torn/damaged and the unit not properly installed, I pulled the unit out from the cabinet just enough to replace the seal. Placed the unit back in the cabinet and leveled the unit and remounted/secured it to the cabinets using the brackets and screws. Using my heat gun, I reshaped the seal and tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/12/2019
WASHER MAYTAG MVWX655DW1 "arrived on site to inspect washer not dispensing water into tub. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long/no fill. I cleared the code and continued with testing. When the unit was supposed to dispense cold water, it failed. After diagnostics, I tested the inlet valve manually and found that the cold water valves failed. I tested ohms at the J9 connection pins 5&4 and the valve was open. I removed and replaced the valve housing and retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF550SAFS "Arrived on site to test unit for unit leaking from drain hose. Found drain hose missing, will need to order new clamp W10567654 and other clamp W10567621. Office to reschedule ; ordrng 1 W10567621 (CLAMP ) and 1 W10567654 (CLAMP )"
Near Austin, TX 78744
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL WGE745C0FS01 Arrived on site to test unit for lights not turning off. Test unit and found bottom door switch shaft was stuck. Secured door switch test unit and unit test good lights turning on and off job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
WASHER WHIRLPOOL MVWB835DW4 "arrived on site to install previously diagnosed and ordered part. Due to the lid lock failing, I removed and replaced the lid lock and tested. Unit operated as designed in diagnostics and manual test mode. No water leaks observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 11/12/2019
DISHWASHER LG LDT7797ST "arrived on site to install previously diagnosed and ordered parts. Due to the control panel not responding, I removed and replaced the control panel and retested. Unit continues to not respond. I removed and replaced the main control and retested and same results. Contacted lg Techline and spoke to David and advised of my findings. David recommended testing VDC at the main control on connector CN5. I did such and got 15VDC. He recommended checking VDC at connector CN5 on control panel, but I had to check VDC at the CN2 connector (harness to main control) and again got 16VDC. Checked VDC at connector CN5 of panel and got the correct VDC (5VDC). David recommended replacing the control panel again and provided a Case #tcc191111936745 and advised to contact Techline once it’s replaced if it still does not function. I advised the customer of this info. I’m ordering another control panel and schedule return service for 11/14/19. No water leaks observed during service
Near Austin, TX 78735
Leonardo
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for unit tripping breaker. Test unit and found unit tripping breaker when high voltage comes on. Plugged unit to different outlet and unit working correctly. Advised maintenance they might have and issue with outlet or breaker. Job complete.
Near Austin, TX 78735
Leonardo
Job Details: 11/12/2019
OVEN KITCHENAID KOSE500EBS04 Arrived on site to test unit for unit not having any power. Test unit and found unit getting 240 volts. Test unit and found broken connection at panel. Replaced panel test unit and unit test good job complete heated oven to 350
Near Austin, TX 78703
Leonardo
Job Details: 11/12/2019
OVEN WHIRLPOOL KEBC107KSS05 Arrived on site to test unit for oven not heating. Test unit and found opened fuse. Test unit after replacing fuse and u it test good job complete.
Near Austin, TX 78739
Leonardo
Job Details: 11/12/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for no display. Test unit and found bad console. Replaced console test unit and unit test good job complete.
Near Austin, TX 78747
Leonardo
Job Details: 11/12/2019
COOKTOP WHIRLPOOL GCI3061XB01 "Arrived on site to test unit for f47. Test unit and found unit needs new module and display.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL MGDC465HW0 "Arrived on site and inspected dryer and found door will not close easily adjusted door catch and it is now operating normally. Installation location for dryer is not level ground and recommended that they correct this. Dryer is new and there is no lint at time of service, job complete"
Near Austin, TX 78703
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL GW397LXUS05 Arrived on site to test unit for gas smell. Test unit and found flame on oven going in and out. Will need to replaced ignitor valve and regulator.
Near Austin, TX 78749
Leonardo
Job Details: 11/12/2019
RANGE WHIRLPOOL WFG510S0AS0 Arrived on site to test unit for gas smell. Test unit and found gas smell coming from oven due to oven not igniting. Test unit and found bottom drawer full of cooking sheets hitting ignitor at bottom not allowing oven to ignite. Removed cooking sheets test unit an unit igniting heated oven to 350 job complete
Near Austin, TX 78704
Leonardo
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor and bad control board.
Near San Marcos, TX 78666
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and found airflow is good, ran dryer on medium heat and internal air temp rose to 265 then 155 then 266 then 161. Spoke with techline and removed plug from outlet and found One leg on the plug is very hot to the touch. There is also a burn mark on it, took one picture. This is the result of thermal expansion inside the outlet when the outlet gets too hot it was his connection in the dryer will not run. Customer will correct the issue, dryer is operating normally, job complete"
Near Austin, TX 78741
Kevin
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site and found control panel is still functioning, washer will complete a diagnostic cycle but will not start any normal cycle. I need to bring back a new motor control. No water leaks from connections at time of service.; ordrng 1 W11334214 (TIMER CONTROL )"
Near Austin, TX 78746
Kevin
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW8500DR0 "Arrived on site and sound valve is leaking well water is filling, found gaskets on valve failed. Walter customer $119.23 for valves total labor $179.90. After replacing valves are no longer leaking, no water leaks from connections at time of service, job complete"
Near Austin, TX 78744
Kevin
Job Details: 11/12/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and replaced harness and terminal block, there is no new plug on site. Customer will need to purchase one and install it before dryer will operate properly, job complete"
Near Austin, TX 78748
Kevin
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site and inspected refrigerator and found customer is experiencing refrigerator not dispensing water intermittently. Spoke with tech line refrigerator coil reservoir may be freezing and thawing intermittently. There is currently no no repair for this issue. They recommended closing damper door more than it is and if issue continues customer might consider setting fridge one level lower. Job complete. 7726346023
Near Manor, TX 78653
Joseph C.
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for “noisy operation” complaint. Inspected unit and found construction debris to be hitting blades of fan. Removed debris. Tested unit. Unit is performing as designed.
Near Austin, TX 78723
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for “no ice production and leaking from back” complaint. Inspected unit and found inlet valve to be leaking and causing blockage of fill tube. This blew out fill line to fill tube. Removed and replaced inlet valve. Tested unit. Water is very weak, coming out of fill tube. New inlet valve is faulty. Ordering new fill valve. Return for repairs on 11/14.; ordrng 1 WPW10498976 (valve)"
Near Austin, TX 78723
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for “freezing foods in fresh foods area” complaint. Per my previous diagnosis, removed and replaced control and diffuser. Unit checks good. No leaks detected, at time of service."
Near Austin, TX 78739
Kevin
Job Details: 11/12/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site, prescreened parts are with another technician, found wash motor has failed it will need to be replace customer requested service window on Thursday middle three hours of the day. No water leaks from connections at time of service; schdld next appmnt for 11/14 THU 12-3"
Near Austin, TX 78747
Kevin
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW3 "Arrived on site and found customer is doing a wash on normal at this time, during agitation washer makes a noise the customer says is the reason it was rebuilt three months ago. Attempted to inspect motor and found that bolt is stripped, suggested that rotor, stator, gearcase, clutch and harness all be replaced again the customer does not wish for a repair That does not guarantee noise will not come back. Spoke with tech line and they did not have any further recommendations. Will order parts and turnover to office for rescheduling; ordrng 1 W10754448 (clutch) and 1 W10777953 (harns-wire) and 1 W10817398 (clutch) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)"
Near Austin, TX 78724
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL KRFC704FPS01 "in a row. Then, has been fine for the past two days. No service needed"
Near Austin, TX 78722
Joseph C.
Job Details: 11/12/2019
MICROWAVE KITCHENAID KOCE507ESS09 "Arrived on site for “F1E5 error code” complaint. Per my previous diagnosis, removed and replaced magnetron and inverter. Replaced console. Tested unit. Unit is still giving code. Spoke with Mark, at techline(same ref#). Checked communication harness and found voltages inconsistent. Told to order communication harness. Attempted to swap out oven appliance manager, as well, but found unit’s appliance manager has no power supply. Will need to perform parts research. Office to set return schedule.; ordrng 1 OVENAPPLIANCEMANAGER(W/OPOWERSUPPLY) (PARTS RESEARCH) and 1 W11157223 (harns-wire) and 1 W11229448 (harns-wire)"
Near Austin, TX 78724
Joseph C.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for “ice buildup in freezer” complaint. Per my previous diagnosis, removed and replaced door handle and freezer door tracks. Unit is performing as designed. No leaks detected, at time of service."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid container empty. Performed diagnostics mode, no error codes. Measured amp draw to element and within range. Checked for hot temperatures from element at end of test cycle. Found all operations working as designed and no water leaks detected. Spoke with customer on user care guide."
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
RANGE JENN-AIR JGCP436HM00 "Arrived on site for cooktop having yellow flame on back center burner. Tested burner and found simmer orifice was not changed and main had larger orifice. Corrected orifices and adjusted burner. Tested unit, all tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for refrigerator still to cold. Inspected work area and found scratches on floor. Customer stated that temperature was just above freezing and when dispensing ice sometimes chipped ice will come out. Measured temperature in RC at 35°. Inspected refrigerator and found items pushed to far back and blocking air flow. Found vent being blocked as well (see SD-QuickPic). Performed diagnostics mode and tested thermistor and damper control. Set unit to every 8 hour defrost. Called tech support and spoke with Mark. He stated to adjust temperature to 42° and recommended temperature is for a family of 4. He recommended to empty ice bin every so often. All operating as designed. (SR# 7726345362).
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher not completing cycle. Inspected unit and work area. Found right tab missing for toe plate . Performed diagnostics mode and found fault code F4-E3, wash motor fault. Monitored test cycle and found motor not activating. Tested voltage to wash motor and found within range. Found failed motor. Removed failed motor and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
Near Leander, TX 78641
Jonathan S
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to install previous diagnosed parts. Removed failed door and deli control, installed new. Tested operation. All tested good, no water leaks detected. Spoke with customer on repair."
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "Arrived on site and found temps out of range. Installed new temp,sensor and tested. Unit now calibrated properly and averaging proper temps. Customer has digital temp probe they are monitoring temps with. Instructed customer that the probe is too sensitive and measures the temperature swings. Recommended customer get an analog that will show the overall average temperature. Job complete"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for washer shaking durning cycles. Performed diagnostics mode and found fault code F0-E5 over load and F0-E3, off balance load. Removed top and inspected suspension rods. Gained access to gearcase and motor and inspected. Ran automatic test cycle, all passed. Ran manual test and checked all functions and found working correctly. Found customer washing overloading unit. Spoke with customer on user care guide. All tested good, no water leaks detected."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/12/2019
WASHER MAYTAG MVWB855DC2 "Arrived on site to install previous diagnosed parts. Gained access to gearcase. Removed failed gear case and installed new. Gained access to water inlet valve and installed new. Added zip tie to drain line. Performed diagnostics mode and ran calibration cycle. Ran automatic tested mode, monitored inlet valve operation and for water leaks. All tested good, no water leaks detected."
Near Cedar Park, TX 78613
Jonathan S
Job Details: 11/12/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site for for washer not powering on. Customer had pointed out back side of unit (see SD-QUICKPIC). Removed UI housing and found some kind of liquid on control and UI. Checked voltage to unit and found within range. Found UI panel had burnt, due to liquid. Will need to replace control and UI panel. Informed customer that would need authorization through Whirlpool to complete repair. Office to schedule appointment when ETA is available for UI and has been authorized to continue repair. ; ordrng 1 SEENOTE (OFF TO SCH) and 1 W11112656 (UI)"
Near Georgetown, TX 78628
James
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW1 Arrived on site and found agitator warped and most sitting properly in basket. Removed and installed new. While performing auto diagnostics and found faults for water thermistor and water over temp. Verified failure and will also need valve to complete repair. ; ordrng 1 W11165546 (VALVE)
Near Georgetown, TX 78628
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and found parts ordered were incorrect. Got correct parts from office and installed new control, fan with harness and ice maker. Instructed customer that the unit will take 24 hours to reach set temps and 48 hours for ice production. Job complete"
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL ER2MHKXPL07 Arrived on site and tested operation. I found water in pans in fresh food section and freezer has a slab of ice on bottom. Inspected drain and found to be clogged and iced over. Thawed drain and tested operation. No additional leaks found. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
WASHER MAYTAG MVWB765FW2 Arrived on site and found pillow case stuck under agitator. Removed agitator and removed pillow case. Agitator has a high spot in it that caused the issue. Unit will need new agitator to repair ; ordrng 1 W11161960 (AGITATOR )
Near Georgetown, TX 78626
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site and tested operation. I found very little air flow from damper and inspected freezer evaporator. I found that the evaporator has completely frozen over. Tested defrost circuit in diagnostics and found the heater is functioning properly. Unit has a failed defrost controller that is not starting defrost cycle properly. Installed new control and instructed customer that the unit will need to be off and fully defrost for 24 hours due to the defrost cycle cannot defrost the amount of ice that has accumulated on the evaporator. Job complete
Near Georgetown, TX 78633
James
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and tested operation. Unable to duplicate failure. Customer stated the ice was just clogging the ice chute and not making it through the ice door. Unit working properly at time of service. Job complete
Near Waco, TX 76712
Dylan T.
Job Details: 11/12/2019
FREEZER WHIRLPOOL EV170NYLS00 Allowed on site customer complaint was fridge had too much ice build up and was leaking water from the Defrost Drain hole clean all the ice out customers complaint also was icemaker was not working need to order the icemaker; ordrng 1 WPW10715708 (icemaker)
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
WASHER MAYTAG MVWC415EW Arrived on site customer complaint was washing machine was extremely loud ran the unit that needed a new transmission disassemble the whole unit reassembled new transmission together put transmission inside the tub put the Tub basket back in put the ring back on ran the unit everything works perfectly fine no leaks all lines are dry
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site customer complaint was not producing ice properly replaced the display board
Near Belton, TX 76513
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 Arrived on site customer complaint was icemaker was not producing any ice icemaker was stuck in harvest mode replace the icemaker ice maker mold filled with water all lines are dry
Near Austin, TX 78758
David Z
Job Details: 11/12/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer displaying a den error. This is a demo mode indication. Held down program and options and turned off demo mode. Powered unit back on and den error did not return. Call complete.
Near Gatesville, TX 76528
Dylan T.
Job Details: 11/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site customer complaint was icemaker will not make any ice put unit in test mode found the icemaker would not cycle without my truck did not find icemaker on my truck tow parts department they told me to go ahead and re-order icemaker; ordrng 1 W11262316 (icemaker)
Near Austin, TX 78730
David Z
Job Details: 11/12/2019
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to diagnose a range that had a dead right front burner. Performed diagnostics and traced voltage to the switch. Switch was getting 120/120 but not running it to the element. Replaced switch. Retested unit and element was now getting* the proper 240v, but still not heating, voltage dropping. Replaced element and retested. All is now working as designed and heating properly. Call complete."