Arrived on site to test unit for fan rattling found half of the blower blades missing. Will need to replace motor office to reschedule. ; ordrng 1 W11035826 (Motor fan)

"Arrived on site for no ice. Ran diagnostics weak water flow from valve,found recirculating pump not powering on and cut wires at harness,weak frost formation on evaporator plate diagnosed unit will need a new water valve,pump,harness, evaporator and compressor.

Arrived on job for complaints of no ice. Found no power to valve. Spoke with SW and ordered control ; ordrng 1 WPW10317076 (cntrl-elec)

Arrived on site to test unit for oven turning off after a few seconds. Found igniter not sensing flame. Replaced igniter and module test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator with door not operating as homeowner would like. Found no failures to unit at this time and advised customer on hinge operation. No further repairs needed and no leaks were found at time of service.

"Arrived on site to diagnose range with several high burners and trouble lighting several of them. Found range was dirty and needed a cleaning. Cleaned off all burners and adjusted electrodes. Retested and verified burners are now all fast to light and working as designed

"Arrived on site for washer making a gurgling noise. I inspected the unit and work area. I ran both valves, drain pump, recirculating pump. I found no fault codes. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about the noise and they said it hasnt happened in a couple of day. I advised the customer to mentor the unit for any noises it makes while not in use, and to inspect the dispenser drawer if the noise comes back for running water. Job complete no water leaks detected."

"Arrived on site to inspect refrigerator with frost building up on ice maker, water dispenser not working and missing shelving. Upon further inspection, I opened the FC door and found ice built up on the side of the ice maker housing and inside the FC section. When I closed the FC door I found the gasket with a gap and not sealing properly. I attempted to correct the gasket by heating it with my heat gun and reshaping it. Doing such failed and I found that the when the unit was filled with insulation, the center mullion was pushed out away from the top of the cabinet causing the door to not be able to close all the way. No water leaks observed during service, job completed."

Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site for cooling complaint. Unit not fully cooling in fresh food section,no ice build up and good air flow to fresh food,setting set to max @5 changing slightly unit shuts off diagnosed unit will need a new thermostat,part is discontinued. Adjusted thermostat bulb to allow unit to run longer to cool fresh food section.

Arrived on site for door issues. Found door slipping on hinge ordering hinge and parts connected to hinge ; ordrng 1 WPW10121046 (Extension) and 1 W11403572 (Bracket) and 1 2314023 (Bushing) and 1 WPW10485980 (Hinge) and 1 WP2266880 (Bushing)

Arrived on job for complaints of grill not heating and oven shutting off. Ordered control for oven issue and module for grill. ; ordrng 1 W11317944 (CONTROL ) and 1 W11318834 (switch-inf) and 1 W11319669 (module)

"Arrived on site to inspect unit for not making ice, upon inspection found the water was off to unit. The valve was plumbed backwards causing confusion, tested with water on and saw water enter tray. Complete"

Arrived onsite for washer not starting a cycle. Upon arrival put unit in diagnostics and found stored error code 5/1lid switch faulty lid is up. Ran test and found latch functioning but control not sensing the lock. Replaced control and tested. With control replacement latch would not function anymore. Replaced latch and tested. Unit is now functioning properly. Ran calibration and auto test. All passed with to errors. Also notified customer of potential loose connection in outlet. Will need to call an electrician for fix. Job complete

"On-site for range front right burner not boiling water as fast as front left burner. I checked operation of infinite switch and element. Found both operational and cycling properly. Informed customer that the front right burner has a different wattage than the front left dual burner. Front right: 2500W. Front left when using dual burners: 3000W. Due to the difference in wattage, the front right burner will not boil water as fast as front left dual burner. Unit functioning as designed. Call complete. Documented with techline online using ref: 7731533084."

"Arrived on site to test unit for belt slipping noise and leak from door. Found bellow was dirty and door had buildup on bottom side preventing door from sealing properly. Cleaned door and bellow, unit is no longer leaking.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system having a leak, I removed and replaced the compressor, evaporator, and heat exchange tubing and vacuumed the system. Pressures held. I install 7.5oz of R134a refrigerant and monitored pressures. Pressures held and the evaporator has a good frost pattern.

"Arrived onsite for unit shutting off randomly and completely. Did talk to the customer and they said that builder fixed possibly electrical issues from the wall. Looked at the unit at the terminal block and voltage was correct 240. Checked connections to the control and all checked good. Put control on order.; ordrng 1 W11528352 (CONTROL)"

"Arrived on site to test unit for uneven doors. Found unit not leveled. Unable to level because cabinet too low for proper adjustments to be made. Advised contractor needs to cut a bit of cabinet off to be able to level unit. Contractor cut cabinet, leveled unit and found paneling on doors need adjusted as unit is now leveled perfectly and peeling is giving the impression of not being even. Contractor agreed and stated he needs to remove doors to install handles and will make proper adjustments with paneling. No leaks detected. Job complete."

"Arrived on site for cooling complaint and unit resetting itself. Found evaporator incased in ice,an diagnostics during fan test unit would reset itself ran diagnostics heater not powering on diagnosed a defective harness replaced fan motor that includes harness defrosted freezer evaporator. Ran diagnostics all test passed

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived on site for Washer is not agitating but will spin at the end. At times will leave the clothes wet. Put in Diagnostics and got motor fault. Found actuator was not engaged into splutch cam. Removed actuator and installed new actuator. Ran diagnostics and washer switched from agitate to spin as designed. Job completed.

"Arrived on site and inspected washer and found lid is broken on the left hand side. A new one will be needed to correct the issue.

Arrived onsite for refrigerator ice maker leaking. Upon inspection found fill tube not properly inserted into fill cup. Made adjustment and tested. Unit is no longer leaking. Job complete .

Arrived on job for complaints of fan noise. Found air getting in from drain.

"Arrived on site to follow up on oven that lights are staying on in. I tested the door switches and found that the lower door switch is super hard to trigger. Ordering new switch / patches to resolve, light will not go out unless they are held together by hand. Office to schedule when we can get latches.; ordrng 2 W10883049 (Door Latch)s"

"Arrived on site for refrigerator that?s freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator section sitting at 35.7?F. The customer advised that the unit was hovering in the 30? area. She also advised that while the unit was freezing items, the icemaker was not working. Check the freezer section and found the freezer section sitting at 18?F. Did it temperature reading on the thermistors from the main control and found the refrigerator section reading 5.48 K ohms while my temperature probe read 39?F. I took a freezer there Mr. check and found the unit reading 13.14 k ohms in the freezer. I checked an amp draw on the compressor and found the compressor reading 1.17 A. Call Techline and spoke to Robert/Andy SR# 7731549899. He advised that the issue was with the thermistor based on the reading of the thermistor showing the unit at 47-48?F when the refrigerator was at 39?F. He did advise that there?s a known issue with freezing items in the refrigerator section on this unit. He did advise that engineering is updating software version on newer controls but that the software has not been fully updated and developed. He advised to replace the thermistor for now but if the issue comes back, we would need to wait for the main control to be released. Replaced the thermistor and tested the unit. The unit began to cool. Call complete."

Arrived on site for a dishwasher that?s flashing four times than three times. Inspected unit and work area. Confirmed the customers complain and found an F4 E3 (wash motor not running) error code. Found the unit through an auto test in the unit ran as designed. Tested the unit and a normal dishwasher cycle two other times and the unit filled and started washing as designed. The second wash around for over five minutes with no issues. Advise the customer to call back if he has any other problems. Call complete.

"Arrived on site to inspect unit for not closing normally, upon inspection found the slides bent, unable to remove slides due to rivets, bent slide back up and tested, door aligned as much as possible. Customer must not overload. Complete"

"Arrived on site to inspect unit for not running normally, upon inspection found the unit did not turn quietly due to a bad idlers pulley and wheel. Ordering parts. Office to reschedule; ordrng 1 W10396028 (Motor) and 1 W10547287 (Idler) and 3 W10314171 (Wheel)s"

Arrived onsite for refrigerator with right side door not closing properly. Upon inspection I found the right side closers were worn down and the door would sag and rub against the chassis while loaded down. I spoke to CS due to the closers being discontinued and he suggested ordering a closer kit and attempting to resolve the issue with the kit. We may have to adjust the holes or pins in the kit to fit this door. I informed the customer the door may not close quote the same but the goal is to keep it from rubbing. ; ordrng 1 4318165 (Cam kit)

"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, and found actuator struggling to shift. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."

"Replaced blower assembly form previous diagnosis( job # 310867). Tested unit, verified with wife unit is now working properly. Used part(wpw10291577) from job#310867. Job complete."

Arrived on site to test unit for vent hood motor not engaging properly. Verified motor was receiving proper voltage but single phasing out and staying on low. Put new motor to show customer motor was needed. Job complete.

"Arrived on site to inspect unit for not cleaning quietly, upon inspection found a loud noise appearing due to a shot glass stuck in arm, removed shot glass and tested.

"Arrived on site to test unit for no ice production. Found ice maker error e2(motor lost position). Ice maker not responding to diagnostics, verified voltage. Ice box fan also stuttering. Replaced ice maker and ice box fan, tested unit. Unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for not operating normally, upon inspection found the unit did not turn on, checked voltage at wall and found 240, replaced control panel and no change. Ordering control board due to red diagnostic light. Office to reschedule ; ordrng 1 W11406681 (BOARD)"

"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, the customer advised that they were able to get the unit connected to WiFi and when they run a cycle, the unit will operate for approximately 3 minutes and stop and drain. I placed the unit in diagnostics showing error code F2E1.cleared the code and continued with testing. While testing, the unit would not advance while pressing the start/cancel button. I finally got the unit to stop and removed the outer door panel. Following the tech sheet for the error code, I disconnected the control panel and closed the unit door. The drain pump failed to come on. I waited the allotted time and rechecked and still the drain pump failed to come on. I removed and replaced the main control and retested and unit still does not respond correctly. I am ordering the control panel and office to schedule return service. No water leaks observed during service.; ordrng 1 W11337647 (Control panel assembly) and 1 W11308807 (Main control)"

"Arrived onsite and discussed leveling of unit and disassembly and cleaning of the door glass."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float. Found loose nut on float. Secured float ran unit and no leaks present job complete.

Arrived onsite for refrigerator making gurgling noise. Upon arrival the customer informed the that the installers layed the unit on its back before installing. I found the FC=-1 RC= 37 I ran diagnostics and all functions passed. I ran test 3 and 4 but could not recreate any abnormal noises. I explained my findings to the customer. I leveled the unit. The customer had concerns with the ice maker turning off on its own after installation. I turned the IM on and it harvested a batch. I also heard the IM fill. I asked the customer to monitor this to make sure it doesnt turn its self off. No leaks were detected during time of service. Job complete.

"Arrived on site for arrange that is not working properly and is creating fireballs on the door burners. Inspected unit and work area. The customer advised that they think the issue was that the unit was never switched over from natural gas to LP and wanted to figure out if there was any other issue with the unit since the builder had parts missing on the cooktop from the jump. Confirmed the customers complaint and found all burner flames extremely high. He advised to follow the conversion chart. Spoke to PR and was advised that a plumber would have to be the one to change it and convert this unit to propane gas. Gave the customer all pertinent information for the plumber to swap over from natural gas to LP on the orifices and the gas regulator. credit card. Call complete."

Arrived on site and inspected washer still not competing cycles. Discovered the drain pump was defective causing the malfunction. Removed and replaced it and ran a quick wash consumer load and unit tested as designed. Job complete

"Arrived on site to diagnose range with keypad error, upon arrival the customer informed me that the unit is displaying f2e0. I gained access to service diagnostics and found no fault codes past f2e0 for keypad disconnect from main control issue, per following the tech sheet the unit requires a new console which houses the keypad. I am ordering the console, and two sets of bezels in the case of any adhesive issues on for return service, will need parts authorization before return. Office to reschedule when the part arrives.; ordrng 1 W10909669 (Console) and 1 Needs/autho and 2 W10814133 (Knob bezel kit)s"

Arrived on site for LEAKED OUT ALL THE WATER ON THE WASH AND RINSE. NOT COMING FROM HOSES. CAME FROM UNDERNEATH. Found drain pump had two pennies and a dime lodged inside that cracked the drain pump housing causing the leak they experienced. Removed drain pump and installed new drain pump. Ran through diagnostics several times to ensure there were no leaks. No leaks detected. Ran through a heavy wash with hot water to clear out any additional debris between basket and pump. Didnt see any objects in basket other than hair.

"Arrived on site to install previous diagnosed parts. Removed UI and control, installed new. Powered unit on and tested operation. Found unit operating as designed. No water leaks detected durning service.

"Arrived on site for customer complaint of door not aligned, found unit needed leveling, called techline to document. SR#7731593588. Also found they need the top trim

Arrived onsite for dishwasher not filling with water. Upon inspection of the diagnostics tables I found F4E3 and F7E1 stored in the unit. I let diagnostics run through and found the unit would fill with water but not wash after. I found the motor assembly making a grinding or clicking noise indicating a failed motor. The unit drain out and the heater came on after. I am ordering the sump and motor assembly to complete the repair and returning with the control and heater JIC. leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11087376 (Sump and motor) and 1 W10703867 (Heater) and 1 W11305297 (Control)

Arrived on site and inspected washer that continuously tripping the breaker. Confirmed the customers breaker box is filled with GFCI breakers causing the malfunction. Customer will need to get an electrician to replace the breakers with non arch of GFCI breakers. Unit had no stored error codes. Unit works as designed. Job complete

"Arrived on site for microwave not heating. Upon arrival I tested the unit with a glass of water for 1 minute and found the unit heating. I tested it again immediately after and found it not heating at all. I gained access to the control board and ran the unit a few more times to find it pushing intermittent voltage causing it not to heat every cycle. Im ordering a new control, UI and power supply to ensure a reliable repair. Office to reschedule when availability of parts is known.; ordrng 1 W11486764 (Control) and 1 W11486769 (UI) and 1 W11486781 (Power supply)"

"Arrived on site to test unit for not heating. Found bad cap and mag. Replace mag, cap and diode(which came with cap). Tested unit, unit works good. All switches tested good. Job complete."

Arrived on site and found damper is making noise returning tech will need to replace air tower too. Completely disassemble refrigerator interior and replace air tower and damper.; ordrng 1 W11373777 (Air tower) and 1 Wpw10479155 (Damper)

Arrived on site for STOPPED FILLING WITH WATER- HAS POWER BUT NOT WASHING. Placed in diagnostics and got F6E4. No other error codes came on. Found float switch had something (food particles) lodged underneath it. Cleared error code and ran diagnostics. Diagnostics completed all cycles and heated as designed. No leaks detected.

Arrived onsite and found unit operating with blown thermal fuse and had an airflow error. Advised customer that unit vent should be professionally cleaned. Replaced the fuse and tested unit finding all operating as designed.

"Arrived on site for unit not making ice or dispenser any water. I tested the water dispenser and found none of the valves opening. I tested the ice dispenser and found the unit trying to dispense ice. I ran the unit through a ice maker fill test and it filled with water. I power cycled the unit and retested it. I found it working as designed and dispensing water now.Job complete."

"Arrived on site for unit humming. Upon arrival the unit was unplugged and locked. Upon plugging the unit in the drain pump began to hum loudly. I entered diagnostics and began to cycle through error codes finding f9e1 drain pump, F1e2 motor drive over voltage, F8e6 water hazard, F3e3 inlet water temperature. When I finished checking error codes I tried to activate the lid lock and the unit would not unlock. While attempting to unlock the unit the f9e1 error code returned and the unit was then stuck trying to cancel a cycle. Upon attempting to check voltage at the outlet with my multimeter the outlet blew out. I advised the customer to seek an electrician before continuing with the repair. The unit will need a new drain pump and I will also order a new control to be install on return visit just in case. Office to reschedule when availability of the part is known and the customer has advised us that an electrician has inspected/repaired the outlet.; ordrng 1 W11447379 (Control) and 1 W11394572 (Lid lock assembly) and 1 W11033573 (Noise filter)"

Arrived on site to diagnose a garbage disposal that will not run. Found motor locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dishwasher not starting cycle. Inspected unit and work area, found standing water in unit. . Verified failure and gain access to control and door latch. Found spring on latch broken and will need to replace door latch assembly to correct. Adjusted door latch to run drain cycle to remove standing water.; ordrng 1 5304517280 (DOOR LATCH)"

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that he had another technician come out and advise that it was an issue with the hot water coming to the unit. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) error code. Test of the unit in manual cold and hot water valve I called and found the hot water not being drawn into the unit. Checked the water valve at the wall and found that it had been turned off. As soon as I turned it on, found water leaking from the water valve on the handle. I did advise the customer that their issue is with the unit not being able to fill with hot water and them using a cool washer cycle that will pull in hot water. The customer wanted us to test it in a normal cycle with his clothes. Tested the unit on a normal wash cycle with tap cold water. The unit began to run as designed. I did advise the customer that he could potentially try to use it on top call but could not verify whether it would still try to pull in hot water at various points. I called whirlpool Tech line and spoke to Kathy SR# 7731588467. She advised that the plumbing needed to be fixed prior to any further repairs made to the unit. She advised the hot water valve can always be energized depending on the wash temperature setting and incoming water temperature. The unit is working as designed. Call complete."

Arrived on site for unit that?s not draining properly. Inspected unit and work area. The customer advised that the issue that he saw was with the wiring being cut. He advised that he put electrical tape over the wire connectors for the time being to allow his unit to work properly but he just wanted to have the wires reconnected and fixed properly. Confirmed the customers complaint and used wire connectors to properly secure the wires together. Tested the unit several times and now the unit is working as designed. Call complete.

"Arrived on site to diagnose microwave with a lot of moisture, upon arrival the customer explained that the issue is that there is mold caused by the vent not being sealed above the microwave, the customer also explained that the builder is replacing the cabinet due to the mold cause of the improper installation and replacing the microwave due to mold in the microwave. I found no issues with the vent or the operation of the microwave only that the vent above the microwave was not sealed properly. Job complete."

"Arrived on site for timer not advancing on dryer . Found no heat as well as timer not advancing . Checked voltage , found outlet is dropping voltage . Recommended getting electrician to look at outlet and breakers . Job complete"

Arrived on site for Dryer is not heating. Found igniter was faulty. Ordering new igniter 686590 to return and complete the repair. Also ordering coils WPW10328463 just in case. Returning with all previously ordered parts JIC. ; ordrng 1 686590 (Igniter) and 1 WPW10328463 (Coil)

Arrived onsite and called techline to discuss the hot surface light being off and staying off for every burner. Advised that light/harness must be compromised to cause the light to not come on under any circumstance. Ordering harness to repair. ; ordrng 1 W11111805 (Main harness) and 1 Hotsurfacelight (Unknown)

"Arrived on site for customer complaint of broken plastic falling into drum, found outer tub was breaking into pieces due to rear bearing worn out and inner basket hitting outer tub. Informed customer the unit is not worth repairing the inner and outer tubs.

"Arrived on site for a washer that is leaking. Inspected unit and work area. Placed the unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed without any leaks present. Ran the unit through a normal wash cycle through the entire cycle and found no leaks present. Checked all water valves, underneath the unit, and drain hoses. Could not find any leaks in or around the unit.

"Arrived on site for customer complaint of unit leaking, found leak coming from broken sump assembly, I replaced sump assembly, unit tested good."

Arrived onsite for washer wobbling or shaking while spinning. Upon inspection of the diagnostics tables I found no stored error codes in the system. I ran diagnostics and all tests passed with no abnormal shaking in high spin. I ran manual diagnostics on high spin and agitate and both worked as designed no issues. Suspension checks good and the unit is level. I lifted the unit and inspected the drive system. No evidence of any failures. No leaks detected during time of service. Job complete.

"Arrived on site to diagnose washer that is not fully spinning out. Found no error codes for motor or off balance load. Checked under the unit and found gearcase oil all over the belt cage and belt. Ordering new gearcase, belt and splutch to resolve. ; ordrng 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850138 (Belt)"

Arrived on job for complaints of compactor running before drawer fully in. Found the start switch stuck closed. After replacement test operation.

"Arrived on site to inspect unit for not powering on, upon inspection found no power to unit, checked breaker and found it flipped, flipped breaker and tested all Functions, no problems found during testing. Complete"

Arrived on site to test unit for burning a batch of cookies. Ran unit at 350 and monitored temps with thermocouple meter. Elements were cycling at correct temps. Customer stated unit tends to have a mind of its own. Randomly locking on its own. Oven sensor tested good. No error codes present. Recommend customer replace both control and oven sensor.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unitAnd unit test good job complete.

"Arrived on site for oven making odd noises. Inspected unit and work area. Tested cooktop burners. Gained access to oven burner and tested oven operation. Found igniter glowing but releasing gas. Measured amp draw to igniter and found at 2.4 amps, needs to be at 3.4 amps. Found failed igniter. Performed temperature test on mode at 350? . Measured 1st 3 cycles. Fond average temperature at 371?. Calibrated unit down -20?. Spoke with customer on convection bake and user care guide. All tested good.

"Onsite Rao install previously diagnosed part. Customer requested hinges be switched to left side. I switched hinges, replaced freezer door. Confirmed door is sealing properly. Un8 functioning as designed. Call complete"

Arrived on site for washer leaving soap and brown spots on clothes. Upon arrival I entered diagnostics and found no error codes and all components passed testing. I inspected the bottom of the unit for any failed parts and found no issues. I then removed the agitator and wash plate to find a lot of dirty build up from powder detergent. I cleaned the area of any build up and advised the customer to switch to a liquid detergent so that the unit will completely break it down during a wash cycle. There are no further issues at this time. Call complete.

Arrived on site for water leaking from dispenser. Found ice door motor not fully closing ice door,replaced ice door and motor,found defective led replaced led module,removed ice build up from chute and liner wall tested ice door sealing as designed. ; used 1 WPW10546285 (Motor), and 1 WPW10504458 (Door chute) from stock"

"Arrived on site to inspect unit for popping breaker during operation, upon inspection could not get breaker to pop, tested unit and found a control panel short fault, ordering panel. Office to reschedule ; ordrng 1 W11165148 (CONTROL PANEL)"

Arrived onsite to replace previously diagnosed parts. Replaced rail mullion and drawer wire harness. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit did work to specs but customer did not know about rinse aid, instructed customer on proper use, heating element worked normally. Complete"

Arrived onsite for unit having cut wires and missing kick clips. Looked at the unit and saw that the wires were cut and missing to kick clips. Got authorization to replace parts. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete

"Onsite for fridge having clicking noise. Customer stated noise would happen intermittently. Noise began shortly after arrival and coming from rear of unit. Found electrical cord tags and blue tape they secure cord/water line was hanging. When condenser fan would turn on, the tags/tape would blow against fridge causing the noise. Removed tape and tags. Unit functioning as designed. Call complete."

Arrived on site to install previously diagnosed parts. I installed the new gasket and used my silicone to keep it in place. Upon further inspection I found the upper basket bowed on the left hand side. I found this to be the reason it was catching the gasket when pulled out. I adjusted the basket and then tested the unit. It was now opening and closing as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new door and then reshaped the gasket with my heat gun. I advised the customer to wait a minimum of four hours to open the freezer door in order for the gasket to properly set. Call complete.

Arrived on job to replace bellow customer provided part.After replacement test operation. No leaks detected at time of service.

"Arrived on site for washer making a loud noise during the spin cycle. Upon arrival I confirmed the complaint and began inspecting the unit. I gained access to the bottom of the unit and found oil thrown all over the bottom of the unit indicating a gear box failure. Upon disassembly I could not separate the gearbox from the basket due to the m being rusted together. An entire new basket assembly, outer tub, and 2 technicians will be needed to fully complete the repair. ; ordrng 1 W11161960 (Agitator) and 1 W10811957 (Basket) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Drain pump filter) and 1 WP90767 (Drain filter screw) and 1 1 (2 man repair)"

Arrived n site for washer having fabric softener left in dispenser. Inspected unit and work area. Performed diagnostics mode and tested operation. Found water pressure good. Removed dispenser and ran water cycled and found water not reaching fabric softener. Disassembled dispenser drawer and found dispenser drawer assembly will need to be replaced. Found no ETA available on part. Office to schedule return when ETA is available. ; O-emld tckt

"Onsite for ice build up in FC. Found slight gap in between liner and cabinet on left side of FC causing slight air leak, condensation build up, and then freezing. Sealed FC with adhesive. Advised customer to leave door shut for the rest of the day to let adhesive set. Call complete."

Arrived back on site to install the pump to hose the previous tech identified as the issue causing the leaks. R&R and tested the unit and unit tested as designed without any leaks. Job complete

Arrived on site and to install all previously ordered parts. After the rebuild the unit tested as designed without any errors. Job complete

"Arrived on site for a washing machine that?s making a noise. Inspected unit and work area. The customer advised that the unit makes the sound when unit is in spin. Tested the spin function and did not find any abnormal sounds. Ran the unit through a drain and spin with other clothes in it and found the noise coming from the drain pump. Removed the drain pump and found a hanger nail inside the drain pump causing the sound. Tested the unit again and the unit began working as designed. Found all checked good. He then advised that the issue would either have to be with the amount of detergent being used or the loading issue with the client.

"Arrived on site and inspected broken filter cover. Confirmed, removed and replaced it. Customer satisfied. Job completed Text for survey."

Weather on site for a trash compactor that won?t start. Inspected unit and work area. Tested unit and found the start button wouldn?t push all the way in to engage the switch. Will need to order start switch assembly. Ordering part and will return.; ordrng 1 WP9871824 (switch-off)

"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F in the freezer section sitting at 20?F. Found evidence of a defrost issue in the refrigerator section. Took an amp draw off the compressor and found the compressor running at really high amperage but the compressor not hot. Spoke to PR and was advised that it seem to be like there was a leak add the fresh fruit evaporator due to the frost issue. Unit will need defrost and sealed system repair. ; ordrng 1 8201675 (compressor) and 1 W11188493 (cover-evap) and 1 W11492867 (EVAPORATOR ) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer)"

Onsite for washer not draining. Found previous repair to drain pump wires came loose causing unit to not drain. Replaced lower harness. Drained water in tub and ran a diagnostics cycle. Unit now functioning as designed. Call complete.

Arrived onsite to install previously diagnosed parts. I installed the recirculating pump and tested the unit in diagnostics. The unit passed all tests and no leaks were detected. I left the unit running to make ice but informed the customer er they would need to run a full clean cycle for the clean light to go away.

Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.

Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.