Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DRYER MAYTAG MEDB765FW0 Arrived on site and installed new sensor harness. Tested operation and found unit working properly. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete. Customer got a Pl autho. No leaks present at this time.
Near Austin, TX 78704
Jacob
Job Details: 10/30/2020
RANGE KITCHENAID KGSS907SSS00 Arrived onsite for unit giving off a small gas smell during use. Tested unit. Did not get same gas smell. Unit is working as designed. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. Unit is preheating and working as designed at this time . Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Arrived onsite and site and found broken wire in cabinet, No voltage to the new icemaker. Prior company replaced icemaker and control and valve."
Near Moody, TX 76557
Jonathan M
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 Arrived onsite for refrigerator that is still not cooling. Inspected unit and work area. Found evaporator cover in a light frost. Tested unit in a forced defrost and found unit would not heat. Went into diagnostics mode and tested the defrost circuit and found it showing open. I called Techline and spoke to Chris SR# 7729058218. He had me run several tests through the wires and advised the issue is with the upper harness and control. Ordering parts and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 WPW10216622 (harns-wire) and 1 WPW10637328 (cntrl-elec)
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS2
Near Elgin, TX 78621
Scott
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site for wash cycle not starting . Controls are responding to commands . Ran diagnostic got latch and float switch error code . Couldn’t find any issues with latch . Did find float sticking due to some scum build up . Cleared gunk out . Switch tested normal . Did instruct customer on a monthly cleaning to remove soap and hard water build up . All checked normal in diagnostics wash . No water leaks detected at time of service. Job complete .
Near Killeen, TX 76542
Al
Job Details: 10/30/2020
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site and inspected french door refrigerator not cooling in the refrigerator compartment.Temperatures were 38 degrees in freezer and 48 in refrigerator compartment.There was an ice buildup on the evaporator cover in the freezer compartment.Called Frigidaire techline and spoke with MICHAEL FILE #84033618Was told the unit is not defrosting due to open (defective) bimetal.Ordering the bimetal and will return with previously ordered parts.Office to reschedule the customer NOTES-CREATED BY TECH:Bi metal, damper restriction. Not defrosting due to open bi metal, look at coils.Michael # File # 84033618Bi metal part# 242046001 ; ordrng 1 242046001 (DEFROST THERMOSTAT )"
Near Belton, TX 76513
Tyler
Job Details: 10/30/2020
DRYER SAMSUNG DV231AEW/XAA Arrived on site for dryer that will turn on but not run a cycle after the start button was hit. Upon arrival I could not find any error codes or indications that there are any hardware or software failure so I disassembled the unit and immediately found the belt was shredded and broken then verified and checked the idler pulley to make sure it was still intact and it was then I verified that the four roller wheels were also functioning as designed. Also check continuity and on test on the IV thermostat and fuses as well as heating element and also verify the proper 240 Voltage From the power outlet to the dryer. After installing needed part I was able to reassemble and test dryer.unit now functions as designed call complete.
Near Austin, TX 78738
Luis
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for no ice. Found optics not powering burn mark on optic replaced optics under company warranty. Installed new optics found when optics installed no power with optic removed from housing led powers on small break in black power lead.
Near Austin, TX 78737
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for water and freezing issues. Unplugged damper had fun running diagnosed air migrating around dealer control,added sealer between liner and control housing till no air was felt entering around housing."
Near Buda, TX 78610
Jacob
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to repair unit with cracks at the bottom. Used liner repair kit. Told customer to allow 24hrs or more. To allow epoxy to dry. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to test unit for fan not working. Job complete.SR#7729172114
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 10/30/2020
FREEZER GE GSS25GMHJCES Arrived onsite for a refrigerator with the FC light not working. I found the correct voltage to the LED but it wasn’t illuminating. I replaced the LED. The light is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator ice maker not working properly and freezer compartment not cooling properly. During testing found that error code E5 ice maker timed. Upon inspection found that the freezer evaporator is frozen solid causing the ice maker issue and the cooling issue inside the freezer compartment. Will need to replace evaporator fan and thermistors.
Near Andice, TX 78628
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave that is tripping the breaker. Tested unit and found lower interlock failure. Replaced interlock assembly and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Jonathan S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 (JO) Arrived on site for cooktop with center burner not working properly. The customer stated that the flames were not going as high as they previously had when they first received the cooktop. We found the burner working as designed and informed the customer that the flame heights were at the proper height. He stated it use to boil water faster. . We then checked the orifice which was cleared. Showed customer if we adjusted flame height any higher it would put the flame to high. Attached picture of flame to SD-pic. Called techline and spoke with Robert. He stated unit is operating as designed. (Sr# 7729164201). Unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer glass broken out and the handle sitting inside the oven. I removed the remaining trim of the outer glass and replaced it with new. Tested the door and it’s opening as designed. No gas leaks detected during service, job."
Near Bastrop, TX 78602
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer making loud noises durning spin . Found oil leaking from gearcase . Ordering gearcase ,slider and AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 W10734521 (slider) and 1 W11455453 (GEAR )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Austin, TX 78701
Matthew
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer not draining properly. Upon arrival customers current load was excessive. Put unit in diagnostics and found stored error code F0E5/F0E2 for off balance load and over suds. Ran auto test and unit passed all cycles. Customer instructed not to over load washer and also be sure to select correct cycle type (bulky...) the washer tub should not exceed mid way. Also, be sure not to exceed recommended high efficiency detergent. Customer is using High efficiency pods and should not exceed one pod per cycle. Over filling and over suds will disrupt the spinning cycle and cause the unit to stop prematurely and leave clothes wet. Job complete. No leaks present at this time."
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite to install previously diagnosed parts. I installed the bearing kit and tub seal. I ran a auto diagnostics test and all tests passed with no leaks detected during time of service.Job complete
Near Kingsland, TX 78639
James
Job Details: 10/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and installed new gearcase, slider, basket and wash plate. Tested operation and found unit working properly. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
WASHER MAYTAG MVWB855DW1 "Arrived on site to inspect washer for stopping mid cycle, tested in diagnostic and found 2 overload codes, instructed customer on proper use, tested functions and found no issue with pump or spin. Complete"
Near Georgetown, TX 78626
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for intermittent issues with console, checked for burnt wires due to intermittent power, breaker amps were correct and all functions worked. Ordering control due to intermittent issue. Office to reschedule; ordrng 1 W11204487 (CONTROL )"
Near Marble Falls, TX 78654
James
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and installed new controls and thermistor. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site and tested operation. Found unit will not drain. Vacuumed water from unit and accessed drain pump. Found chopper has come off of pump. Removed chopper parts and reassembled. Unit tests good. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived on site to test unit for fan not working. Found main wire harness fan connection had wires completely chewed apart. Found fan shroud/housing had signs of chewing(took pics). Failed to call tech line within hours of operation. Will need to document issue with tech line and SR#.; saved tckt
Near Seguin, TX 78155
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL WEE510S0FS "Arrived on site to inspect oven for not opening, upon inspection found the latch open and was able to work oven. Instructed customer on proper use. Complete"
Near Austin, TX 78704
Matthew
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for unit not cooling in RC/FC. Ran diagnostics, found thermistors, and fans to be running. No frost pattern. Compressor was lightly humming but would it cool. Unit has a sealed system issue. Need to order compressor, evaporators, oil less gages, dryer and access valve. Will need sealed system technician scheduled for 2 hrs. Office to reschedule. ; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (VALVE ) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of light not working, found failed modules, I replaced modules, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
REFRIGERATOR JENN-AIR JS42PPDUDB02 Arrived on site and tested operation. Found unit not cooling but fans running. Tested compressor and found compressor not operating and inverter giving 3 flashes indicating inverter failure. Tested compressor terminals and found compressor good. Installed tester inverter and the compressor began to function properly. Inverter is currently out of stock. ; ordrng 1 W10629033 (inverter box)
Near Austin, TX 78730
David Z
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00 "Arrived on site to diagnose refrigerator beeping and not cooling. Performed diagnostic. Unit was on when I got there with no sound coming from it. Lights were on. Was able to get unit into diagnostic mode, where half the components didn’t respond and were dead. Power cycled unit and it just beeped and constantly reset over and over. Unit needs a New Hv control and possibly a Ui / control as well.
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for blower not working on speed 2 only works on speed 1. Test unit and found shorted control and blower. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78717
Jimmy J.
Job Details: 10/30/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to replace previously diagnosed parts. Installed new UI and control. Powered up washer and WIFI would not connect to customers phone. After five attempts the washer WIFI allowed normal functions. Tried starting a wash and would not start cycle after holding start for three second countdown. Placed in diagnostics and lid lock engaged, but would not keep the lid locked and lid was opening and closing as if it wasn’t locked.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
OVEN WHIRLPOOL GR563LXSS2 Arrived on site for range not working after pop sound. Tested and inspected unit and found failed terminal block and power cord. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Cedar Creek, TX 78612
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for unit not re registering when coins are deposited. Replaced both control and coin drop. Unit is now excepting when coins are deposited. Tested unit all checks good no water leaks detected at time of service job complete. Still waiting on key issue .
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and replaced console diagnosed on previous visit, after replacement insured washer is operating properly, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found diverter hose leaking at pump connection. Diverter will need to be replaced to complete repairs as hose is attached to diverter from manufacture. ; ordrng 1 WD19X25278 (DIVERTER KIT)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge and install parts per last tech, replaced cover as well as the evap harness, zip tied sensor to evap, replaced clamps, replaced console of deli drawer. Put hardware back together. All functions started on fridge and cooling started. Complete"
Near Kingsland, TX 78639
Jonathan S
Job Details: 10/30/2020
RANGE JENN-AIR JGRP548HL00 (JO) Arrived on site to install previously diagnosed parts for a range where the flame was not igniting in the right side oven. Found spark module harness grounding to chassis. Replaced spark module and harness. Unit began working as designed and informed/showed customer that it was lighting/igniting. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error code E1 for not cold enough. Temperature in the freezer compartment is good. Temperature in ice box compartment is good. Ice maker passed all tests and filled with water. Previous repair that was done corrected the not cold enough issue. The refrigerator just needed to be unplugged and reset. So did that and advised customer to monitor. Complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS "Arrived on site to test unit for not heating. Found unit is heating but turns off once magnetron gets hot.
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer that would not make selections. Inspected unit and work area. Found unit was trying to go into a drain initially when powered on and would not change cycles. Attempted to unlock the control lock and power unit off and change selections. And it would try to change the elections but would not allow the unit to start any cycle due to trying to drain out. Removed pressure switch , Replaced control and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working and lid locked. Upon further inspection, customer advised that the wiring at the outlet was corrected and when they went to test the washer, sparks came out from the unit and it shut off and the lid locked again. I attempted to place the unit in diagnostics to get the lid unlocked and it failed. Following the tech sheet, I tested voltage and it showed 125V. I tested the control and found it not providing the correct voltage. I removed and replaced the control and tested. When I went to manually test the drain pump to get the water out of the unit, the control popped again in the same place; a solenoid located in between the J6 and K4. I contacted techline and explained my findings and they recommended testing the drain pump. When I tested it, I found only .1ohms. Techline advised they were adding documentation to previous SR#7728846646. I tilted the unit back and found a maroon colored debris coming from the dra
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher showing error code for drain issue. Upon inspection I found water standing in the tub. I vacuumed the water and inspected the drain pump. the drain pump had a piece of something lodged in the impeller causing the unit to not drain and to show the error. I cleared out the drain pump and reinstalled. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not heating, found no rinse aid was being used, found heating element and circuit tested good"
Near Briarcliff, TX 78669
Brandon
Job Details: 10/30/2020
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit not finishing cleaning cycle, found f9 error code, I replaced control tested good."
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I inspected the thermal fuse, heating element, thermostat, all checked good. I checked voltage to the unit and it is getting 240 volts across l1 and L2. I am ordering the heat switch WP8578352, blower wheel thermostat wp8318268.; ordrng 1 WP8318268 (thermostat) and 1 WP8578352 (swtch-temp)"
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site for customer complaint of top rack falling off, found tracks broken, I replaced left and right track, unit tested good.
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator frosting up on RC evaporator cover. I found all thermistors passed diagnostics I also found fans running but the RC fan sounded pound like hitting ice. The unit is too frosted to defrost with a steamer I am ordering a drain pan and returning with the fan scroll thermistor and controls. Pan (W11162078) Returning tech please call techline for assist. ; ordrng 1 W11162078 (pan-drip)
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and apartment resident is complaining to apartment maintenance that there is not enough water in the washer. This washer measures each load and adds the minimum amount of water needed to wash the clothes. This is how washer saves water and energy. Deep water wash changes this slightly but washer will never be “full of water.” Ran all functions in diagnostic cycle and everything checks good, no error codes found or generated. Washer is operating as designed. No adjustment or replacement of parts can change the operation.
Near Austin, TX 78758
David Z
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer throwing F5 error and just beeping. Found the lid lock stuck and lid would not open. Replaced lid latch and retested. New latch is actuating properly and working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not drying, found failed UI console, called tech line, I replaced console that customer had, unit tested good. Voltage tested good. SR# 7729168095"
Near Austin, TX 78759
Wesley
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite and found suspension failing. Ordering suspension to repair. Advised customer on repair. ; ordrng 1 W10780048 (suspension)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/30/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for installation of previously diagnosed parts. Installed control, UI, fuse, and blower. Ran pre heat and oven is operating as designed. Job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
RANGE KITCHENAID WFG510S0AB1 Arrived on site to inspect range for possible gas leak. Tested unit and did not register any leak with gas leak detector at this time. Advised homeowner on findings.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed UI and control, installed new. Performed diagnostics mode and tested ice maker operation. Tested all other components. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Cliff
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace previously ordered parts for oven. Verified F6E4 error in unit, unfortunately error is for a control and user interface miscommunication. Panel and control will need to be replaced along with blower to complete repair. Office will need to set return appointment due to part availability. Panel and control will need to be replaced individually with power reset in between to prevent issue with serial communication between parts. and 1 W11297709 (CONSOLE )"
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WZC3122DW Arrived on site and used pads to dampen noise. All else checks good. Unit is cooling properly. No alarm at time of service. All checks good.
Near Buda, TX 78610
Kevin
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found shaft between motor and ice and was not transferred over when door was replaced. Will need to order a new one; ordrng 1 W11228132 (SHAFT)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF510PAYS6 "Arrived on site for: Will not heat/dry. Replaced the heating element and still not working. no heat or steam at end heating element was corroded and split - dishwasher runs and works just no heat or steam and not drying. Ran diagnostics and no error codes came on. Customer replaced heating element and when old heating element went bad it may have caused the control to lock out the heating function. When this happens a full diagnostics must be ran for the function to unlock and operate as designed. Also explained to customer that using a rinse aid in their dishwasher and choosing normal, high temp, and heated dry will get the best drying performance out of the dishwasher.
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78748
Leonardo
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found brown wire to drain pump was not connected to pump. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a metal on metal screeching noise at the beginning of spin and per tech lines recommendations, I removed and replaced the drive block and spin basket and calibrated the unit then tested. Unit continued to make the noise. I removed and replaced the gearcase and calibrated and retested. Unit continued to make the noise but louder. I contacted techline and spoke to a Steve and advised him of my findings and repairs per their recommendations and provided file #7728033606. Steve recommended to replace the outer tub, spin basket, gearcase, splutch assembly, and drive block one more time and advised this is being documented on the same SR#7728033606. I advised the customer of the repairs and tech lines recommendations. I am ordering the gearcase, cam, outer tub, spin basket, drive block , CNOTE-2 HR JOB and CNOTE-LSO and office to schedule return service. No water leaks obser
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived in site for dryer making a noise. I inspected the unit and work area. I tested the unit. I could hear the noise coming from the interior of the dryer cabinet. I gained access to the cabinet and I found the belt was loose, and paper was stuck in the motor. I removed the paper, and installed new guide wheels, belt and tensioner pulley. I reassembled the unit and tested it again. The dryer now sounds normal and the customer approves. Job complete."
Near Austin, TX 78741
Jacob
Job Details: 10/30/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Arrived onsite for unit not having any power. Tested unit. Unit was not powering on. After further inspection, found that the plug for the unit was not fully inserted. Plugged in unit. Tested unit. Unit test good. No issues at this time. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for cooktop rusting. I inspected the unit and work area. I found the cooktop rusting on all surfaces. I replaced the cooktop and hinges. I reassembled the unit and tested all burners. The unit is working as designed. Job complete.
Near Georgetown, TX 78628
Cliff
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG77US0HS00 Arrived on site to diagnose a cooktop that is not working. Tested unit and found only one outlet in cabinet has power and cooktop was plugged into a non-powered outlet. Reset plug to proper outlet and tested unit. Found all is working properly at this time.
Near Driftwood, TX 78619
Brandon
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for customer complaint of ice having crystals and ice container broken. Found air leak coming ice door seal, ordering ice door, and container. ; ordrng 1 W11399564 (ICE DOOR)"
Near Austin, TX 78730
David Z
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSRD25FKBL03 "Arrived on site to diagnose refrigerator with water leak in freezer. Customer said it was coming from ice maker area. Found the icemaker was full of ice that wasn’t ejecting, and unit kept filling on top of the frozen ice and is now leaking out. Replaced icemaker. Retested and unit is now working as designed. Power cycled unit as well. Call complete."
Near Round Rock, TX 78681
Chase
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to check refrigerator for lights constantly staying on. Inspected all light/door switches and disassembled the fresh food section. Found the switches for the pantry drawers not actuating. Reassembled and all light functions resumed to normal. Refrigerator seemed to be operating properly but it had been less than 24 hours since repair. Advised customer to wiat a full 48 hours before ice productions resumed and a full 24 hours after todays visit before temps returned to normal. Job complete
Near Austin, TX 78731
David Z
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site to diagnose refrigerator that was grinding at times from RC and items heating up. Found the damper control was grinding gears and incredibly loud.Replaced damper control and retested. Unit is now quiet and operating as designed. Call complete.
Near Seguin, TX 78155
Noah D
Job Details: 10/30/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the low flow code, checked spouts and found the cold side off, turned on water and retested, all functions returned. Complete"
Near Austin, TX 78734
Richard
Job Details: 10/30/2020
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived onsite for the vent not working properly. During testing found that the vent will not turn off when off is pressed and it will not go into 2 high speed. Found that the control board that controls the switches is not working properly. When I wiggle the harness it starts to work somewhat. Ordering parts and office to schedule ; ordrng 1 W11227397 (switch) and 1 W11227435 (harns-wire) and 1 W11227455 (harns-wire) and 1 W11227456 (harns-wire) and 1 W11227460 (harns-wire) and 1 W11227466 (cntrl-elec) and 1 W11228213 (cover-fan)
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
VENTHOOD WHIRLPOOL WMH32519FS0 Arrived on site for microwave not filtering air properly. Upon arrival customer informed that issue is air is coming out top front instead of out vent. Tested and inspected unit and found blower was set to vent out front and not to vent out. Removed unit and uninstall blower fan and reinstall to vent out. And reinstalled unit. Tested unit and all operations are normal.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site for customer complaint of middle burner not working properly, found orifices needed replacing, left orifices with customer and instructed that a plumber install."
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher not draining properly. I inspected the unit and work area. I found the unit full of water. I tried to put the unit through a drain. I couldn’t hear the drain pump come on. I inspected the drain pump and found the connector not seated all the way. I reseated the connector and put the unit through a drain. I found the pump coming on but not draining. I inspected the disposal and found the plug still in the disposal. I removed the plug and ran the unit through a diagnostics cycle. The unit is now operating as designed. No water leaks detected. Job complete.
Near Austin, TX 78759
David Z
Job Details: 10/30/2020
OVEN WHIRLPOOL RBS305PDB12 Arrived on site to install thermostat to resolve no heat coming from elements. Installed the thermostat and retested unit. All elements are now heating as designed. Call complete.
Near Kingsland, TX 78639
James
Job Details: 10/30/2020
WASHER GE GTW750CSL0WS Arrived on site and tested operation. Found unit passed diagnostics with over flow error. Found hot valve dripping as well as cold valve. Tested valves and found hot water solenoid reads good but water still dripping. Found cold solenoid also good and not dripping after being unplugged. Found trace voltage from control to cold valve and hot valve stuck open. Unit will need new valve and control to repair. ; ordrng 1 AUTHO (AUTHO) and 1 WH13X26637 (valve quad water asm) and 1 WH22X29348 (CONTROL)
Near Taylor, TX 76574
Andy
Job Details: 10/30/2020
WASHER GE GFWS1700H1WW Arrived on site to install previously diagnosed motor and dampers. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that their inspector advised that the unit oven wasn’t heating correctly. I tested the oven sensor and found it out of range. Removed and replace the sensor and tested temps on Bake at 350 degrees. My max temp,reading was 458. My next 5 readings were 324, 401, 321, 417, 325 for an average temp of 357.6 degrees. I advised the customer of my repairs and findings. Tested the cooktop and all burners are operating as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78759
David Z
Job Details: 10/30/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site to install door glass to resolve discolored door glass in oven. Replaced door glass.
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install previous diagnose parts. I gained access to the fresh food evaporator, I installed new evap clamps, a new evap motor, I secured the thermistor with foil tape and zip ties. I gained access to the freezer evaporator and replaced the evaporator motor, I secured the thermistor with foil tape and zip tie. I replaced both the UI and the HV control. I reassembled the unit and found it operating as designed. Job complete no water leaks detected."
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KSSC48QTS02 Arrived onsite and replaced inverter box to repair cooling failure. All checks good. Unit is now operating as designed.
Near Austin, TX 78703
Matthew
Job Details: 10/30/2020
FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite to replace thermistors, evaporator motor and harness . Tested heating element and element passed. Job complete"
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for unit not completing 1st cycles. Customer was saying that they would have too unplug the unit and wait and plug it back in to restart the process and then the unit would complete on the 2nd wash. Went ahead and ordered both control board and UI panel assembly. Office to reschedule. ; ordrng 1 W11112920 (UI ASSEMBLY ) and 1 W11387682 (CONTROL BOARD )
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
COOKTOP ELECTROLUX EW30CC55GS3 Arrived onsite and found unit dead and chirping and blinking
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site for cooktop leaking. I inspected the unit and work area. I turned the gas valve on and tested around the regulator and valve, I used a bubble solution and the gas detector, I found no leaks. I inspected the orfice holders and the valves. I found no leaks. I tested all burner heads and found them operating as designed. I find the connections to the spark module lose and not properly seated. I reseated the connections. The unit is operating as designed. Job complete. No gas leak detected."
Near Austin, TX 78701
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no cool in fresh food. Diagnosed incorrect thermistor installed into fresh food section. Installed correct thermistor,added sealer in gaps between damper and gasket seal."
Near Driftwood, TX 78619
Brandon
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit making loud noise, found noise coming from dispenser motor, I replaced dispenser motor and coupling, u it tested good."
Near Austin, TX 78701
Matthew
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for ice maker not making ice. Upon inspection found fill tube frozen over and spraying water over ice tray freezing water into a clump in the ice bin. Frozen tube was caused by valve not shutting off completely and leaking which was freezing in the line. Replaced valve, tested unit and unit is no longer leaking and is functioning correctly. Job complete"
Near Austin, TX 78737
Kevin
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and found door gasket is torn. Replaced door gasket and it is now correct, job complete"
Near Georgetown, TX 78628
Paul
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for an icemaker that hadn’t made ice since the last repair was made. On arrival I found the FC temp at 26 degrees because the unit was in a defrost cycle. I power cycled the unit and tested the FC temp. I found the temp dropping slower than normal and checked the condenser fan and coil. The fan was running but the coil was a little dirty. I cleared the coil and the temp started dropping faster. I tested the ice maker, ice box fan, and the thermistors. All the thermistors passed and the fan worked as designed. I found no error codes in the icemaker. The icemaker completed the harvest test and the fill test. On arrival I did find the icemaker mold dry. I found the speaker on the new UI not working and suspect an issue with the new UI. The UI needs to be replaced again to complete service. Ordering W10848301 cntrl-elec.; ordrng 1 W10848301 (cntrl-elec)"
Near Austin, TX 78733
Luis
Job Details: 10/30/2020
REFRIGERATOR GE GSL25JFPABS "Arrived on site for no cool. Found evaporator incased in ice,removed cover,removed heater,ohmed heater no continuity to heater diagnosed a burned out heater,customer claimed issue with water,ran water dispenser no,water from dispenser,pulled out refrigerator found water leaking removed cover found broken water lines in compressor compartment. Unit will need union connectors and a new heater. ; ordrng 4 WR02X11330 (UNION 5/16)s and 1 WR51X10055 (HEATER )"
Near Austin, TX 78735
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and inspected washer and found Bellow is torn, quoted customer for repairFound motor mount is striking bottom of the panel and corrected it noise has stopped. Job complete"
Near Austin, TX 78730
David Z
Job Details: 10/30/2020
OVEN JENN-AIR JJW2827DS01 Arrived on site to install console to resolve stuck key error message. Replaced console and retested. Unit is now working properly with no errors present. Call complete.
Near Austin, TX 78704
Luis
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Compressor powered on,checked low side reading -20 removed evaporator cover found thermistor clip secured to cap tube and suction line right at base of liner. Added soap to connections and at base found bubbles at liner called tech support,gave cap tube a slight adjustment and cap tube came out of wall, Whirlpool will contact customer within 72hrsSr#7729165255"