"Arrived on site and inspected washer and found it is operating properly, customer complaint is noise and washer movement during spin cycle. Showed customer correct loading and correct detergent usage.

"(M.M) Arrived on site for range lights and fan not turning off. Upon arrival customer stated this has been happening for 6 weeks and the fan and light were on for three days straight. Upon further inspection the unit at the start of service was working as designed. I placed unit into diagnostics mode and checked error codes. F6E4 (UI to control) was stored, I then cleared error codes. I advised the customer that this was most likely a UI and/or control issue as recommended by the tech sheet. Also ordering parts repaired on prior service for the same issue. Follow up required. ; ordrng 1 W11296171 (console) and 2 WPW10412711 (Bulb)s and 1 W11248652 (Blower) and 1 W11225360 (Main harness)"

(MM) Arrived on site for range door not closing and not preheating. I placed the unit in diagnostics and received no error codes. I placed unit into a preheat and notice the larger oven door needed to be pushed on in order to shut off cabinet light and to engage preheat. Unit does preheat as designed. I called techline and spoke to Andrew and received SR# 7730980292. Andrew recommended replacement of both the hinges and the receivers on the large oven. Ordering parts and office to reschedule. Bringing back hinges that are already on order.; ordrng 1 W11318331 (Receiver (left)) and 1 W11317948 (Received (Right))

Arrived on site to replace board and appliance manager. Replaced both part test unit and unit test good at this time job complete.

"Arrived on site to diagnose washer that is not cleaning clothes. On arrival checked for error codes, and found F7E5 for motor fault. Ran unit in agitate and could hear motor whine when trying to agitate. Removed lower cover and found the shift actuator disconnected from the cam. Ordering updated actuator and splutch kit. Office to schedule when we have parts due to actuator being expart. ; ordrng 1 W10913953 (Shifter) and 1 W10721967 (Splutch kit) and 1 W11497303 (Motor)"

"Arrived on site for moisture and ripped gasket. Found moisture on mullion powered off energy saver option to allow mullion heater to power on,trimmed gasket,placed flashlight inside of fresh food at gasket no light source showing.

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the unit making the noise which sounded like a metal on metal loud screeching noise. I placed the unit in diagnostics and check error codes and found none. Continued with testing and at the very beginning in the sensing phase, the unit began to make the noise. I tilted the unit back and retested and it appeared to be coming from the motor. Using the belt that was prescreened, I removed and replaced the belt and retested and noise stopped. I advised the customer of the repair. No water leaks observed during service, job completed."

Arrived on site for a refrigerator that?s not cooling properly. Inspected unit and work area. The customer has advised that ever since they bought this unit six weeks ago that the unit is building up frost in the evaporator section. They removed the frost buildup 3 to 4 weeks ago and it came back and then remove the ice build up again to be able to use their refrigerator. Inspected unit and work area. Test at the misters and thermistor showed that they passed. Checked the defrost sensor and found the defrost sensor had passed as well. Forced unit into a defrost in the defrost heater came on and began to defrost the unit. Spoke to PR and was advised to check the evaporator to make sure the evaporator thermistor was plugged in. Checked the thermistor and found it not fully engaged into the pin connector potentially causing the issue. Re-fitted connection and removed the clip on the thermistor. Used foil tape to tape the thermistor onto the evaporator. Tested unit and the unit is not working as designed. Call complete.

Arrived on site to test unit for not washing. Test unit and found shorted keypad and board.

Arrived onsite for oven needing calibration. Upon arrival found sensor misreading adjusted and replaced then tested unit oven bake at 350 and calibrated. Job Completed.

Arrived on site for a microwave that won?t turn the cooktop light on. Inspected unit and work area. Found the bulb the cause for the issue and replaced the bulb. Tested the unit and the unit is now working as designed. Call complete.

Arrived onsite for washer noise. Tested and found some tolerances causing squeak. Made adjustments to belt and cam and leveling to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to diagnose a dishwasher that is leaking. Found screws for upper rack rails not tight causing leak. Tightened screws and all is working properly at this time. Unit was not installed at time of service.

"Arrived onsite for dryer not drying. Upon arrival found unit will run but no heat. Tested fuse and thermostats, and passed. Checked element and was good. Checked motor centrifugal switch and passed. Customer having intermittent issues. Contacts in timer may have worn out. Job complete"

Arrived on site to test unit for f2 error code. Found f2 error to be shorted keypad. Test unit and found shorted board will need new board. Ordering new black board 9762212 office to reschedule. ; ordrng 1 9762212 (Control board)

Arrived on site for a microwave with a UI glitching out. Upon further inspection I found the UI LEDs going out. I put the unit into diagnostics but could not read anything due to bad UI. I cycled power at the breaker and the unit was still glitching out. I also found the touch pad unresponsive. This indicates a faulty console and UI control. I found console on hand was damaged. Ordering new console. Also returning with all parts and will need to return with he control on order. Office to reschedule. ; ordrng 1 W11197501 (Console)

"Onsite to install previously diagnosed parts. Replaced actuator and main control(due to unit overfilling). Reassembled, tested, unit is now shifting between spin and agitate smoothly. Unit functioning as designed. Call complete"

Arrived onsite for refrigerator not dispensing and will turn off the display when the paddle is depressed. Upon inspection I found the connector for the hinge wire was corroded and at least one of the wires were broken. I removed the connectors repaired the wires and secured the connections with some tape. The unit is now working as designed at this time with no issues on the dispenser. No leaks detected during time of service.

"Arrived on site for no cool. Checked fresh food evaporator compartment no traces of dye,checked compressor compartment no dye on tubing Or weld joints.

"Onsite to install previously diagnosed parts. Replaced valve for the front left burner and replaced three broken knobs. Reassembled, tested, adjusted all valves for proper flame. Unit functioning as designed. Call complete."

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived onsite for dryer making loud noise while in use. Upon inspection I found the unit making a chirping noise while spinning. I disassembled the unit and found a good amount of lint built up within the unit I was not able to determine where the noise was coming from but sounds like it might be coming from the idler pulley. I re assembled the unit and it is no longer making any abnormal noises.

Arrived on site to diagnose a dishwasher with a broken rack. Found upper rack adjuster broken and replaced it. All is working properly at this time and no leaks were found at time of service.

Arrived onsite for lights not working and the gasket having a rip on the top right on the right door. Replaced bottom left led in refrigerator and replaced led in the ice maker area. LEDs working at this time. Need to order gasket for the right door. Ordered part. Office to reschedule ; ordrng 1 W10871887 (DOOR GASKET )

Arrived on job for complaints of ice in freezer. Found water dripping from refrigerator section. Removed blockage from drain.

"Arrived on site and inspected washer not turning off.Plugged the unit in and unit went into drain mode.Customers advised the unit began this after the recent rain storms.I checked the unit, calibrated it and tested operation and unit tested properly.No parts needed.Customer satisfied with explanationsJob complete"

"Arrived on site for lights in fresh food out , also freezer light out . Found freezer light failed . Replaced module , all lights are working . No water leaks detected at time of service. Job complete"

Arrived onsite for dryer with felt falling into the drum. Upon arrival I confirmed the felt seal had ripped and was hanging down inside the rear of the drum. I removed the drum and replaced the rear felt seal. I let it cure before testing. The unit is working as designed at this time. I advised the customer to give the unit a couple hours before using so the adhesive on the felt can cure. Job complete.

Arrived onsite for dishwasher not operating. Upon arrival found unit outlet had an open neutral. Spoke witch customer on needing an electrician to check outlet. Job Completed.

"Arrived on site to inspect dishwasher tripping breaker. Upon further inspection, customer provided a video of their electrician replacing the GFCI outlet and breaker and when they turned the unit on, the breaker tripped. I placed the unit in diagnostics showing no error codes. I continued with testing and after the unit dispensed water and the motor came on, I opened the unit door and pressed start to advance the test and as soon as I closed the door, the unit tripped the breaker. I contacted techline and spoke to Andrew and advised of my findings. Andrew advised that the door switch shouldnt be causing the the breaker to trip. Andrew had me test the unit with the inlet valve unplugged and the unit continued to trip. I unplugged the drain pump and the unit continued to trip. Unplugged the P4 harness connection to the control and opened and closed the door and the breaker did not trip. Andrew advised that a relay in the control could possibly the cause of the issue. He recommended unplugging the diverter and dispenser and test the unit. If the unit continues to fail, he recommended replacing the main control. Provided SR#7730916740. I tested the dispenser and drain pump,and it continued to trip. I removed and replaced the main control and retested and unit continues to trip breaker. I unplugged the motor from the control and retested and unit did not trip the breaker. I am ordering the sump/motor assembly and office to schedule return service. No water leaks observed during service.; ordrng 1 W11087376 (Sump/motor assembly)"

Arrived on site for washer overfilling and not draining . Replaced water pressure switch . Tested and unit would fill correctly . Tested and found timer had failed as well . Ordering timer . Call to set return ; ordrng 1 WH12X10296 (TIMER)

"Arrived on site for noise complaint and ice build up. Powered unit on no odd noise,power cycled u it compressor and fan powered on no odd noise unable to recreate noise. Found ice build up on upper section of cabinet and on door,top right corner of gasket not seating in liner,attempted to reinstall and keeps coming out diagnosed unit would need a new door door

"Arrived onsite for washer fabric softener not dispensing. Checked dispenser housing for obstruction or clogs, unit is clear. Ran diagnostics and found F0E0- no codes. Ran auto test and softener was not receiving adequate water. Replaced valve. Tested unit and unit is functioning properly. Job complete"

"Arrived on site for dryer leaving smudge marks on clothes. Found felts on bearing failing and leaving residue in drum . Replaced upper bearing . Job complete"

Arrived on site to install previously diagnosed parts to resolve rattling blower motor. Replaced with new blower motor and retested unit. Ran in diagnostic mode and verified no noise js present. Call complete.

Arrived on site for Dryer is Not Tumbling or Spinning - Dryer. Found belt had nearly broken apart. Removed drum and found motor pulley that holds the belt in place against idler pulley was badly damaged. Removed belt and motor and installed new belt and motor. Tested dryer and it is spinning and heating as designed. Job completed.

"Arrived on site to diagnose dishwasher that is not opening the soap dispenser last 3 wash cycles. Ran unit through diagnostic mode to test. Was able to get lid to open, but no consistently. Replaced dispenser and retested. Unit now working as designed. Call complete."

"Arrived on site for cooling complaint. Unit was powered off,powered unit on pierced low side pressure reading slightly low,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Advised customer to let unit run for 24hrs"

"Arrived on site and inspected washer and found basket is spinning eccentrically, attempted to remove washplate to examine hub and it is seized, tub and basket are also leaning to the right. A previous company had only replaced one suspension rod and washer has been spinning unevenly for some time. A new hub will be needed, agitator, Gearcase, and if that still hasnt corrected issue a new tub may be needed any new basket. This would take 2 technicians to replace.; ordrng 1 W10902814 (Agitator) and 1 W10528947 (Gearcase) and 1 W10528947 (Hub)"

Arrived on site to install new sump and motor to resolve wash motor not running error. Replaced sump and motor and ran unit through diagnostic cycle. Found unit pumping and flowing correctly. All is now working as designed. No water leaks found. Checked insulation and found all insulation is installed properly and there is other action we can take to reduce volume any. Documented with tech line. Call complete.

"Arrived on site for cleaning. Removed tubing and other components,cleaned inner tube and all parts accessible,ran diagnostics found weak water flow replaced valve. used 1 W10897719 (Valve) from stock"

Arrived onsite for washer cycle not completing properly. Upon inspection found faulty inlet valve. Replaced valve and tested. Unit is functioning properly. Job complete

"Arrived onsite for unit not cooling. Looked at the freezer evaporator, saw that the unit had an uneven frost pattern. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"

Arrived on site for AIG REFER LED LIGHTS not working in FREEZER/ flickering in REFER. Found driver module was faulty and not sending proper voltage to fridge MODULES. Removed FC module driver and installed new FC module driver and all lights began illuminating as designed. Job completed.

Arrived on site for not draining . Found bellow weep holes clogged . Cleaned out holes . No other issues found. No water leaks detected at time of service. Job complete

"Onsite to install previously diagnosed parts. Inspected, found icemaker tray out of alignment and ice was freezing with tray partially bent. Replaced icemaker. Tested harvest and fill cycles- both functioning properly. Unit functioning as designed. Call complete."

Arrived on job for complaints of not agitating. Found the actuator not aligned properly to agitate. Corrected placement and test. No leaks detected at time of service

Arrived on job for complaints of damage to basket. Confirmed the damage ordered replacement part. ; ordrng 1 W10554251 (spin basket)

Arrived onsite for unit not getting up to desired temperature. Looked at the unit. Tested unit up to 350 degrees. Unit made it up to the temperature with no issues. Showed customer on how to calibrate the temperature in the unit and also let them know to not use temperature gage for test temperatures at is says in the owners manual. No issues at this time. Job complete

"Arrived onsite for washer not agitating. Upon arrival put unit in diagnostics and found unit does spin. Checked agitator and found agitator dogs worn out. Will need to replace. Unit does fill, drain and spin. Office to reschedule. ; O-emld tckt"

"Arrived on site for no,cool in fresh food section. Found unit not defrosting,ran diagnostics unit not powering off diagnosed a defective control e

"Arrived on site and found no operation from control panel or control board Aamir shut off power opened up control panel and reset all connections, after turning power back on range is able to preheat oven, took one picture of panel working.

"Onsite for oven not heating. C/S oven would heat, but would take too long to cook. In diagnostics, found F2E0 keypad disconnected, F3E0 main oven sensor fault, FE1 stuck key, F9E0 mis-wired product. Turned oven on 350 degrees, confirmed bake and broil both turned on. Checked power coming to board, found L1 to ground 120v, L2 to ground 120v, across L1&L2, 240v. Checked main oven sensor at P3 1&2 1.1k ohms. Checked connections at control. Main control is not reading the oven sensor properly and needs to be replaced. Replaced main control after given autho. Reassembled, tested, bake and broil turn on. Unit functioning as designed. Call complete."

"Arrived on site to diagnose refrigerator that is not producing any ice. Customer informed me at time of arrival that the unit had not made any ice for several days, but within the last few days has gone back to normal production. Checked door seals and fans and found all is good. I advised customer that if any doors are not sealed, or the area gets a bit too warm and condenser heats up, it may not produce ice due to increasing compartment temps. Advised to make sure doors are closed and sealed, and to make sure there is good airflow in the kitchen. Found no ice build up on evap, and damper is working as designed. No failures found at this time. Call complete."

Arrived onsite no found console had gone out a second time. Replaced console. Unit is now operating as designed. Advised customer to install surge protector on the unit. All else checks good.

"Arrived and inspect the dryer and found timer is not moving and knob is stripped, after replacing both dryer will run normally, job complete"

Arrived on job for complaints of no ice. Found the freezer door harness damaged will need to replace door.

"Arrived onsite for unit making, squealing noise. Upon arrival found unit blower was damaged making squealing also found u it had damaged back left of floor during install. Notified customer to get into contact with installers also 7nit had dent in bottom left front which would be considered appearance based. Let customer know. Ordering blower wheel and motor jic. Office to reschedule upon receiving.; ordrng 1 WP697772 (Blower)"

Arrived onsite for washer making noise. Upon inspection found noise during agitation and spin cycle. Inspected underneath unit and found worn cam. During spin test found excessive shaking in tub. Shaft on gearcase was warped. Replaced gearcase and cam. Tested unit and unit is functioning properly. Job complete

Arrived onsite and found unit to be working well for 5 days with o excessive frost. Advised customer that timer was available and could be installed.

Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking through heater nuts and element stripped and not connecting allowing water out. Found unit cabinet and floor damaged took photos to document. Ordering element and nuts. Office to reschedule upon receiving parts.; ordrng 1 W11537778 (Heater) and 2 W11538351 (Heater nut)s

Arrived on site to diagnose a refrigerator that is over cooling. Found unit set to 0c in rc. Advised homeowner on findings and reset temps to factory recommend setting. All is working properly at this time and no leaks were found at time of service.

Arrived onsite for refrigerator not cooling as designed. Upon arrival found fans operating as designed. Also found unit cooling but damper intermittently opening and closing struggling motor. Replaced unit damper. Unit is now operating as designed.

"Arrived onsite and found burnt wiring preventing cooktop use, replaced wiring and power block with truck stock. Unit is now operating properly. Advised customer on the repair."

Arrived on site to replace racks and door handle. Replaced all parts door is opening and closing correctly but not making contact with switch. Will need to order new inner door and panel office to reschedule. ; ordrng 1 WD34X11287 (Assembly) and 1 WD31X10083 (Inner door)

Arrived on site to test unit for stopping mid cycle. Found error code for miscommunication between control and UI. Recommend replacing console and control. Need autho for console and control. Office to reschedule. ; ordrng 1 W11296171 (console)

"Arrived on site for low water dispensing. Found low water flow from dispenser and Found ice maker not harvesting . Ordering IM , will need to replace filter head , and valves . Call to set return .; ordrng 1 W10882923 (ICE MAKER)"

"Arrived on site for washer not filling and taking hours to finish cycle . Ran diagnostics got 7-0, 1-1, 2-1,3-2. Test wash there was low flow on valve . Called to get AUTHO on control, UI and valve . Warranty company didn?t give AUTHO .

"Arrived on site to diagnose dryer that is not running. Unit does start and you can hear the motor running and heating, but drum is not turning. Found belt was not connected due to idler pulley failure, wheel had come off. Replaced idler and retested. Found all is working as designed. Call completed.

"Arrived on site to test unit for door alarm chiming randomly through out the day. Was not able to replicated issue. Replaced pantry drawer switches, FC switch and dispenser UI. Checked pantry UI harness and continuity was good. Removed left hand pantry drawer cover where rail attaches to. Found no damaged wires and continuity was good. No leaks detected. If issue persists recommend replacing LH and RH RC door switches(grey). Job complete."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs/techline recommendations, I removed and replaced the slider and calibrated the unit. Tested in diagnostics and unit operated as designed. Tested the unit on Quick Wash and the unit continued to operate as designed. Customer started a load as I was leaving to see if the noise had stopped. I recommended that the customer contact our office if the unit makes the noises again. No water leaks observed during service, job completed."

"Arrived on site for FRIDGE ISN'T COOLING WELL-FREEZER IS WORKING HAS SOME ICEBUILD UP IN BOTTOM OF FRZR-VERY LITTLE. Found RC evaporator cover covered in an ice block. Took temps and fridge was cooling at 66 and freezer was cooling at 12. All fans working as designed. Checked your thermistors, pantry UI, and rail harness. All tested good. No damage. Inspected drain tube and found no blockage. Informed customer to have pest control treat behind refrigerator based on insects seen behind and inside back panel area of fridge. Used steamer to remove block of ice over RC evaporator cover. Once ice was removed I found that the drip pan bowed in the center. Showed the customer the bowed area. Used truck stock shims to level out the drain pan to ensure water wouldnt freeze up and prevent water from draining into pan underneath fridge. Shimming the drain pan as we did today should fix the fridge not cooling properly. Job completed."

"Arrived on site to follow up on refrigerator that had ice building on evap in RC, and door seal issues. On arrival installed a new door seal, and flattened it out to create a good seal. Attempted to remove evap cover to remove some ice, but found evap cover was too damaged to be reused or resealed. Previous tech ordered part, but it has not arrived yet. Office to schedule DZO (spoke with PR), only when we have evap cover in hand. I advised the customer on defrosting unit 48 hours in advance, and lining with towels, to facilitate new evap cover install.; O-emld tckt"

Arrived onsite for washer making high pitched noise. Upon arrival found unit spins and agitates as designed. However belt is incorrect causing intermittent squealing. Office to reschedule upon receiving.; ordrng 1 W11239857 (Belt)

(M.M) arrived on site for wall oven changing time and date every time in use. After arrival I spoke with customer who stated issue had happened every time they used the wall oven and had never connected unit to WiFi. I placed unit into diagnostic and found stored error code F6E0 (Lost communication) & cleared error codes. I set the proper time and date and set the unit to bake. After reaching preheat I ended cycle and the date and time had not changed. Customer attempted to replicate issue while I consulted tech line and was also unable to replicate issue. I called techline and spoke to Chris and received SR# 7730978550. Chris recommended the customer connect to WiFi for wall oven update. I advised customer and help walk her through downloading app. Left customer with WiFi team phone number and advised customer to reach out to WiFi team with any questions regarding WiFi. Unit is work as designed call complete.

Arrived on site to test unit for unit continue to spark. Found front burner stuck. Secured burner knob test unit and unit test good at this time.

"Arrived on site to inspect unit for not spinning, upon inspection found the drum did not spin but the motor did, checked for issues and found the belt snapped, replaced belt with stock belt and tested unit. All functions returned.

"Arrived onsite for unit shutting off after a few min. Was able to to get the into the dryer and found a connector to the thermostat fuse had worked it?s way off. Re connected wire. Tested unit in timed dry. Unit ran with no issues. Need to address with the tenant that if the unit does shut off in a specific amount of time, the tenant should use timed dry as the unit will dry through the whole cycle. If using other options like normal, or other options. The load of clothes need to be big enough for them to hit the sensor bars to allow the unit to keep heating and drying the clothes, we?re timed dry will continue till the timer ends. No issues at this time. Job complete"

"Arrived on site for cooling complaint. Removed freezer evaporator cover,found ice build up from middle section and up ran diagnostics bimetal reading open,fan assembly was just replaced that includes a new bimetal. Per customer temperature staying between 12-17? no ice build up on fresh food evaporator,replaced the main control."

"Arrived on site and inspected range and found left doors Right hinge is not seated properly. Removed the door completely incorrectly installed it and it is now working properly, job complete complete"

Arrived on site to replace motor and inlet and water line. Replaced all parts no leaks present at this time.

"Arrived on site for no ice. Ran diagnostics no,water entering reservoir,checked voltage at harness good reading 120vac diagnosed a defective valve,replaced valve ran diagnostics good water flow unit passed all other diagnostic test."

"Arrived on site to diagnose microwave that was not heating or running. Unit has power and light goes on and off, but unit does not start. Removed casing and checked interlocks and found 1 failed interlock not engaging. Replaced all 3 interlocks. Tested unit and same symptoms persist, and control just clicks. Checked the cavity thermostat and found good, and fuse good as well. Ordering control. Office to schedule if part can be found.; ordrng 1 W10160555 (Microcomputer)"

Arrived onsite for some squeaking when the motor first engages tub. Lubricated cam to eliminate noise. All checks good. Unit is now operating as designed.

"(M.M) Arrived on site for microwave throwing breaker. Upon arrival spoke with customer who stated the unit would throw breaker whenever in use and they had recently changed the fuse in microwave three times. The unit had since popped the breaker and will no longer work even when breaker is reset. I unplugged the unit and ran an extension from then microwave to a different near by outlet and still had no power to the microwave. I then took the microwave down and gained access to the side panels. I tested ohms of the fuse and found it to be bad. I also checked all door switches and found upper interlock switch to be bad.

"Arrived and found new control panel is scratched. Also found the door switch is broken. Need to bring back a new control panel, control board, and door switch to correct dryer; ordrng 1 W11089306 (Control panel) and 1 WP3406107 (Door switch) and 1 W11089308 (Control board)"

"Onsite for RC freezing up around bottom of evaporator cover. Disassembled and inspected behind RC evap cover. Found evap covered in ice, drip pan was bowed severely, right upper side of evap back cover was not securing to wall properly. Checked thermistor inside of RC evap compartment, ohmed at 3.1 around 70 degrees, when heated thermistor ohms dropped as it should. replaced drip pan, sealed back of evap cover to prevent any air leaks, and secured thermistor to line properly, sealed around drain line. Reassembled, unit functioning as designed. Call complete"

"Arrived on site to inspect dishwasher not cleaning and lower spray arm not moving. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. During testing, I tested amp draw to the element and it is showing 7-9amps as designed. No,water leaks observed during service, job completed."

Arrived onsite for unit filling with water when not in use. Customer stated that the unit has not had the issue once they put in the request for issue that the unit has not been filling with water. Looked inside the unit and didn?t see any water standing. Tested unit. Unit tested good. No leaks at this time. Job complete

(MM) Arrived on site for wall oven not heating past 255? / showing wrong temp. Upon arrival spoke with customer and they stated they had the issue once and hasnt used oven since. I preheated the unit and observed the unit was in Celsius. Customer was unaware the unit was in Celsius. I then changed the setting for temperature to Fahrenheit. Tested the unit in bake at 350F?. I advised the customer on how to place unit into Fahrenheit if this happens again. Unit is work as designed.

"Arrived on site for a dishwasher not washing. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running and F7E1 for no heat. I then ran a test cycle and found the unit filling, heating, and draining, but not washing. I could not hear the motor hum at all. I found the correct voltage at the wall, junction, and control. When attempting to run the motor it was getting 0V. This indicated a bad control. I replaced the control and tested the unit again. It was still receiving no voltage. I began to pull the unit out to check voltage at the motor, and the unit started running. I found only 70V going to the motor however. I called techline and spoke to Bruce and received SR# 7730987609. Bruce recommended replacing the harness. I am ordering a harness and new control just in case. Office to reschedule. No leak observed at he time of service. ; ordrng 1 W11087226 (Control) and 1 W11242945 (Harness)"

"Arrived onsite for washer not spinning clothes out completely and making a grinding sound. Upon inspection found tub off center. Removed front panel for inspection. Found motor bracket had jumped base panel bracket. Potential due to off balance load. In the process the tub ring was damaged. Put unit in position and tested. Did fill, drain, agitate and spin. Recommending replacing suspension and tub ring. Need AUTHO and office to reschedule. ; ordrng 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s and 1 WH45X10134 (washing machine tub)"

Arrived onsite to replace part ordered by previous tech. Replaced part. Let customer know to allow the unit 6-8hrs for the temperature to get near optimal temperature. No leaks at this time. Job complete

Arrived onsite for cooktop not igniting. Upon arrival found unit operating as designed. Spoke with customer on make sure caps were on correctly. Job Completed.

"Arrived on site to inspect refrigerator freezer LED module not working. Upon further inspection, I found the module not working and the RC LEDs blinking. I removed and replaced the FC LED module and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Removed control and panel. Installed new control and panel. Tested microwave for 1:30 and heating as designed. Both sides of the control buttons are recognized when pressed. Had customer test microwave to ensure it wasnt doing the same thing. Customer stated it was working as it should. Job completed.

"Onsite to install previously diagnosed parts. Replaced mullion. Reassembled, ran test 63 (mullion heater), mullion heater turns on. Unit functioning as designed. Call complete"

Arrived on site to replace gear kit. Opened new part and found part broken. Will order new gear kit office to reschedule. ; ordrng 1 882699 (Gear kit)