"On site for fridge leaking, dispenser leaking, and drawers difficult to open/close. Customer stated he noticed the leak coming from the front of the unit. Inspected drawers, no functional issues found with drawer or tracks. Found water filter stuck in housing and water filter not coming out when pressing release/open button. Found ice door not sealing properly allowing warm air into FC causing drip from condensation build up. Found water valve not closing completely causing slight water drip from water dispenser. Ordering valve, valve connector, filter housing, water filter cap, ice door chute kit. Office to reschedule. AUTHO ; ordrng 1 W10408179 (Valve) and 1 WPW10121138 (Filter housing) and 1 8201756 (Door chute kit) and 1 AUTHO (AUTHO) and 1 WPW10445062 (Valve connector) and 1 WP2260518B (Cap)"

Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found dispenser motor runs on dc voltage and previous tech misdiagnosed issue. Motor is receiving 120vdc and motor is bad. Replaced motor and all is working properly at this time. No leaks were found at time of service.

"Arrived onsite for range showing sensor error. Upon inspection I confirmed the complaint. I accessed the sensor from the rear of the unit and found one of the purple wires to the sensor had backed out of the connector and not ,asking connection. I corrected the wire and re assembled the panel. I tested the unit and it is working as designed at this time. Job complete."

"Arrived on site and found left hand switch is not engaging when door is closed. Pressing on the left side of the handle allows unit to run, but as soon as you let go the unit stops working. Sent video to CS. Lower corners of door are making contact with black trim. Sent video to CS. Requested small rubber adhesive bumper from customer. Trimmed it to fit, and attached it to the tip of the switch. Microwave will now operate normally on every attempt. Sent picture to CS. There is no incremental adjustment available to correct space variance. Job complete"

"Arrived on site to diagnose a range with all ignitors sparking no matter which burner is used. Found no failures to unit at this time, and advised customer on spark module operation. No repairs needed and all is working properly at this time."

Arrived on site for fan only working on high setting . Fan not coming on during cooking . Ordering fan and control. Call to set return ; ordrng 1 W11391718 (Control) and 1 W11109701 (Fan)

"Arrived on site to inspect refrigerator with no lights. Upon further inspection, I found the lights in the water box dim and the lights in the ice maker housing out. Removed and replaced the lights and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site with TG to uninstall the unit and install both the UI and console. Unit now functioning properly to customers satisfaction. Job complete

"Arrived onsite for dishwasher not drying properly. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics and checked components test. All passed. Did notice that incoming water temperature did not satisfy recommended 120 degrees. Instructed customer that optimal use required hot water. Recommended running tap until hot then beginning cycle. Customer is using rinse aid but must allow time for the rinse agent to take affect. Also instructed customer on materials being washed. Glass, metals and ceramics will do better in drying however plastics will not retain heat and not dry thoroughly. Unit is functioning properly. Job complete"

Arrived onsite for dishwasher leaking. I found the unit over sudsing and leaking from the front reservoir so I called techline to document. SR#7732226129. They suggested replacing the dispenser because I can see foreign material inside which could contribute to over suds. I used some vegetable oil to cut the soap suds away. I replaced the dispenser and advised the customer on soap amount/usage. I ran the unit after the vegetable oil and found no more over sudsing. I advised the customer to test the unit and let us know if there are still issues. Job complete.

Arrived onsite for lightbulb unable to be replaced because it is stuck in the housing with silcone. Removed bulb so it can be replaced and advised customer on procedure. Unit is now operating as designed. Advised customer on repair.

Arrived on call for complaint of freezer door pulling to one side an noise. Found the customer pulling door handle from the far left side and gear will make noise and door will pull slightly to side. But pulling from center it is normal. The right side of track doesnt have track reaching to back and gear will be slow to start.

"Arrived on site for washer not powering on. I inspected the unit and work area. I found 120 vac coming from the wall. I checked power to the control and and found good voltage. I unplugged connector to j12 and the unit powered on. I ohmed out the shifter and it tested good. I re-connected j12 and ran the unit through a diagnostics cycle. I found it working as designed. I power cycled the unit and retested it through normal. The unit is working as designed. Job complete.

"Arrived on site for oven bake not heating. Tested unit and found upper bake ignitor was not glowing and bottom oven bake ignitor was not glowing enough to open gas valve. Ordering bottom bake ignitor. ; ordrng 1 WPW10324738 (Ignitor)"

Arrived onsite for washer making squealing noise. Upon inspection of the diagnostics cycle I found the noise to be consistent with a slipping belt. I replaced the belt and I was not able to recreate the noise. No leaks detected during time of service. Job complete.

Arrived onsite for refrigerator making humming noise. Upon inspection I confirmed the complaint. I found the condenser clogged with debris and hair. I removed the clog and the noise went away. I was able to push on the condenser a little bit and make the noise come back slightly. It sounded like a rock or something resting on a vibrating surface. I pulled the unit forward about an inch and the noise went away. I was now unable to get the noise to return. I found the flooring in the kitchen has deep grout joints and the wheels are likely falling in the joint causing the unit to become un level slightly. I advised the customer of my findings. Job complete.

Arrived on site to inspect dishwasher not filling. Confirmed the complaint and found the plumber who installed the garbage disposal turned off the water underneath the sink. I ran diagnostics and discovered the sump and motor failed to activate. Unit will need the pump and motor to complete the repair. Control marked for use on return services. Office to schedule return services. ; ordrng 1 W11087376 (PUMP&MOTOR)

"Arrived on site for washer showing error codes. Upon arrival confirmed an f3e1, and f8e3 errors. After running diagnostics tests I found drain pump bearing failing and not getting water out and mixing old soapy water with fresh soap and water when started leading to over suds-ing, and through off pressure sensor. Office to reschedule once availability of parts is known; ordrng 1 WPW10605427 (Drain pump)"

"Arrived on site for fridge making a noise. I inspected the unit and work area. I tested the unit and found the dual valve making a fluttering noise. I gained access to the water lines and found them all secure. I adjusted the water valve at the wall and found it making the same noise. I am ordering both valves to complete the repair. I spoke to the customer about it possibly being a water pressure issue, with it being too high and that if the noise still persist after the valve replacements. ; ordrng 1 W11482025 (Single valve) and 1 W11482383 (Double valve)"

Arrived on site for MW tripping the breaker. Found microwave plugged in but breaker tripped. Flipped breaker on and plugged in microwave. The breaker tripped immediately after plugging in microwave. Used extension cord to run from Laundry room to microwave and microwave powered on as designed. Used a cup of water and heated for one minute. Microwave running as designed. Explained to customer they will need to contact Pulte Homes to install a new GFCI or breaker. Job completed.

"Arrived on site for heater . Inspected heater , bushing are in good shape ,no leaks . Ran diagnostics, no error code or leaks . Customer hasnt had any issues . Job complete"

"Arrived on site to diagnose cooktop that will intermittently cut out and then beep, but doesnt throw errors. Checked diagnostic menu and found error codes F6E4, F6E0 which are both related to lost comm and Ui control. Checked tech sheet which recommends replacing main harness and UI.

Arrived on site to follow up on refrigerator that was producing ice that was hollow and smaller. Replaced inlet valve and line / IM. Verified proper fill. Advised to follow up if cubes are hollow again. Call complete.

Arrived on site for dishwasher leaking water during use. Upon arrival I confirmed complaint. After further inspection I found cause was due to drain pump hose that bridges to sump had cracked causing leak. Was able to replace motor/drain assembly kit and then reassembled and tested unit. Found dishwasher cycling through setting as designed with no leaks. Call complete

Arrived onsite for light not shutting off. Upon arrival found holder damaged and bulb damaged in process. Replaced both and tested unit is now operating as designed. Job Completed.

"Arrived on site to replace mag cap and diode from previous diagnosis. Replaced parts, tested unit, unit working as designed.

"Arrived on site for freezer over cooling. I inspected the unit and work area. I found the freezer frosted over. I inspected the doors and found no gaps. I gained access to the control and tested the defrost heater, I found 105 ohms. I tested the rc thermistor and found it at 2.3 Kohms (about 70 degrees), I tested the fc thermistor and found it reading 8 Kohms(about 35 degrees). I called techline and spoke to Andy. I advised of the situation.

"Arrived on site to install previously diagnosed parts. installed new thermistor and control board. Advised customer to give at least 24 hours for unit to cool properly. Job complete"

"Arrived on site to test unit for center burner popping. Found outer orifice was obstructed with piece of foam. Removed foam, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found none. Ran automatic test cycle and found no noise occurred. Inspected gearcase and actuator. Found motor guard indented in. Corrected motor guard and added nylon washer to hold motor guard away from pulley. Tested operation, all tested good. No water leaks detected during service."

Arrived on site for frost not cooling. I inspected the unit and work area. I found the freezer at 19 degrees and no ice build up on the Evaporator. I gained access to the compressor and found a process stub installed on the compressor. See pictures. The compressor was hot to the touch and pulling .8 amps. The system will need a sealed system repair. I am ordering sealed system. The office will reschedule when we have eta on the parts.; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11506635 (Access valve)

"Arrived on site, door sent with me was the wrong door skin, unit requires stainless, I am ordering the stainless door as well as the nameplate, office to reschedule return service when the parts arrive.; ordrng 1 W11223753 (Nameplate) and 1 LW10912110 (Door)"

Arrived on site to test unit for not responding. Found UI receiving proper voltage it not responding. Verified connections were correct. New console sent with is not responding(faulty). Needing console to fix issue. ; ordrng 1 W11419056 (Console)

Arrived on site for cooktop continuously sparking once ignition on any burner was activated. Upon arrival found cooktop located over wall oven built into cabinets underneath. Confirmed model and serial number. During diagnostics I found both front and middle burners couldnt be disassembled fully because flow pipes were siezed into threading and risked breaking if removed. Will need to inform ahs of potential risks due to gas product and possible parts that will be needed for safe repair. ; ordrng 1 Cnote (Tg Need help with findings certain part/s) and 1 WB02X10822 (Spark ignitor) and 3 WB24X10091 (Switchs)s and 3 WB24X10092 (Switchs)s and 1 Cnote (Need ahs autho)

Arrived on site for double walll oven no heating correctly in upper section. Upon arrival confirmed and corrected M&s. After testing upper oven I found when set to 350 unit would exceed set temp by 100-150 degrees more within the first 5 minutes of a 20 minute preheat cycle. Found thermostat failing. Due to units age I couldnt pull up any part numbers for repairs needed. Unit will need to be replaced at this time. Call complete

Arrived on site to test unit for smoking. Found smoke was from first time using oven and burn off was burning off which is completely normal. Advised customer to run unit and let it burn off as per owners manual. Spoke with safety and was told that is normal for initial start up. Job complete. Sr# 7732186041

Arrived on call for complaint of not starting. Test fuse and found it open. Replace fuse. Dryer not in home no power to fully test.

Arrived on call for complaint of shutting off. Found the contact on the thermostat not making good contact allowing refrigerator to not cool sometimes. Replaced thermostat and test.

Arrived onsite and found unit would need both controls to be replaced for a glitching issue.

Arrived onsite for wall oven not heating in lower section. Upon inspection I confirmed the complaint. I accessed the TOD and found it tripped or blown.The unit is working as designed at this time.Job complete.

Arrived back on site to install previously ordered latch and main control and unit lid lock light continued to flash as it had done previously. I Called Whirlpool Tech Line and spoke KIRT SR #7732219916 and was advised to test the lock lock at the control and it registered good. KIRT advised the newly replaced ACTUATOR was causing the unit not to spin. Ordering the actuator. Office to schedule return services.; ordrng 1 WPW10006355 (ACTUATOR)

"Arrived onsite for refrigerator not closing properly lights out and dispenser issues. Upon inspection I found the pantry UI dead. I removed it and found the wires corroded at the connections. I found the pantry harness in seemingly good condition no broken wires found. I found the upper freezer bin warping and the face will not stay on. I found the RC drain pan warping. Temps check good and no frost build up anywhere. Ice bin full. The customer had concerns with the right side RC door opening by its self when shutting the left side door. I leveled the unit to where this no longer happens. I am ordering the pantry drawer, pantry ui, Shims, upper freezer bin, to complete the repair. Office to R/S due to part availability. ; ordrng 3 SHIMS (Shims)s and 1 W10815669 (Pantry drawer) and 1 WPW10769076 (Pantry Ui) and 1 W11387053 (Upper freezer bin) and 1 W11170612 (Pantry harness)"

"Arrived on site. Found power at outlet and power to rocker switch,no power exiting switch diagnosed a defective switch,replaced main power switch on unit flipped switch unit powered on,compressor and fans powered on.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested. Unit is operating as designed. Job completed."

"Arrived onsite for unit unresponsive and found proper voltage to the control and from the control to the UI, but IUi unresponsive. Ordering UI and returning with control to repair. ; ordrng 1 W11478524 (Ui)"

Arrived onsite for dishwasher making sucking noise. Upon arrival found unit was operating as designed job completed. Spoke with customer on recording any nosies

"Arrived on site to diagnose dishwasher with spray arm issues, upon arrival I gained access to the unit and found that when entering service diagnostics there are no fault codes, I found a pod half dissolved at the base of the dispenser. When putting the unit into a diagnostics cycle I found that the sump and motor is not operating properly and needs to be replaced, I am ordering the sump and motor and the office will reschedule return service when the part arrives. ; ordrng 1 W11087376 (Sump and motor assembly)"

Arrived on site to test unit for internal board failure error.

arrived on site to replace magnetron, diode, capacitor, and cover. Removed magnetron and found burned out antenna. Checked wave guide and found damaged wave guide.

"Arrived on site for refrigerator not producing ice and shacking when dispensing ice. Gained access to ice maker and found ice maker mold chipping. Found no voltage going to ice maker. Found failed optical control and ice maker due to mold chipping. Found auger motor left side housing broken. Was able to reattach motor. Will need to replace ice maker and optical control. Informed customer that ice maker is on back order. .; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)"

Arrived onsite for unit not turning on. Looked at the unit and was able to get into diagnostics and found both controls error codes. Replaced both controls. Tested the unit. Unit tested good. No issues at this time. Job complete.

Arrived on call for complaint of not cooling well. Found no air movement in freezer. Check evaporator fan no voltage. Trace wires back to plug on back wall not connected. Reconnect plug and fan turn on.

Arrived on site to install previous diagnose part. I gained access to and installed a new ice maker. I tested the ice maker and it is working as designed. Job complete.

"Arrived on site and inspected washer and found a very large hole in the top of the tub, took one picture.

"I arrived on site to diagnose dishwasher with both spray arms not working, upon arrival I gained access to the unit and put it into service diagnostics, upon putting the unit into diagnostics I found f1e2 for a control software issue, per the tech sheet I am ordering the control due to damaged or corrupted memory on the board and returning with the sump and motor assembly. Office to schedule return service when the part arrives. ; ordrng 1 W11305297 (Control)"

Arrived onsite for washer putting holes in clothes. Upon inspection I found F0E2 stored in the system. I ran through auto test in diagnostics and found all functions passed with no issues. I felt around d the basket and bellow but could not locate any jagged metal or anything that could cause holes.

Arrived onsite to install previously diagnosed parts. I installed the capacitor and tested the unit. The unit is working as designed and no leaks were detected during time of service. Job complete.

"Arrived on site to diagnose range giving off gas smell during operation, upon arrival I put the unit into a bake at 350? after removing the plates covering the burner, I found that the flame looks normal, I reached out to techline and spoke with Chris he recommended that the unit be checked to ensure that the burner is igniting within the first three clicks and that there should only be concern if the unit is not igniting properly, he provided me with sr#7732217322. The unit is operating properly as designed with no leaks or improper ignition observed. Job complete."

Arrived on site for washer not draining. I inspected the unit and work area. I installed a new drain pump. I tested the unit and found it working as designed. Job complete.; ordrng 1 Sealedsystem (Sealed system) and 1 Uvdrier (Uv drier)

Arrived on site for range preheating to temperature then displaying error code. Performed diagnostics mode and checked fault codes and found fault did not store. Followed tech sheet process for error code. Found temperature rising in test mode. Measured resistance on temperature sensor and found within range. Measured resistance bake and broil and found within range. Found failed control. Removed failed control and installed broil element and wire harness with control. Performed diagnostics mode and found temperature no longer rising. Preheated unit to 350? and waited 5 minutes to see if error would reappear. All tested good

"Arrived on site and found unit powered on. Put washer into manual diagnostics cycle and tested all functions. Unit passed all tests, took video and sent to PR. Could not duplicate customer experience, previous repair is still good and machine is functioning as designed. Job complete"

"Arrived on site to follow up on refrigerator that is consistently causing breaker to trip. The timing of the breaker tripping is random, and can take several days to happen. On previous visits we have replaced electronics and performed a sealed system repair. Called tech line and spoke with Bruce, SR7732158964. Bruce recommended service pointer W11525530, which is breaker tripping related. All steps and checks have been performed several times. All breakers in the house are GFCI per code. Electrician has replaced breaker 4 times and unit has a dedicated line run to it. All electronics are checking good. Advised consumer on contact numbers for breaker mfr per service pointer. No fault can be found with unit at this time, and no repair is recommended.

Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival confirmed prior complaint and installed heater. Verified thermostat was still intact and functioning within specs. Reassembled and tested unit and showed customer that heater was functioning as designed. Call complete

Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found signs of clogged drain line in the freezer. Found small clog in drain line near drip pan. Cleared line then clear all ice from FC drain compartment. Tested drain and found unit cleared. Call complete

"On site for washer not operating properly, making clicking noises during operation, not finishing cycle and not able to power unit off unless unplugged. Confirmed complaint. In diagnostics, found F3E3 water temp too low. Cleared ran diag cycle. Found unit filling, agitating, locking and not going into spin. Checked polarity from J1 at control. Power cycled and found same error in diagnostics. Called techline spoke to Austin same SR# 7731979907. Confirmed that both tech sheet and service manual are labeled incorrectly for connector J1 at control. J 1-1 is supposed to be line, and J 1-2 is supposed to be neutral. Tech sheet and service manual are also different with labeling wire colors to J 1&2 at control. Techline was unable to verify if J1 connector arrow on service manual is correct ((pointing to top connection (per manual J 1-2 is neutral)). Per service manual visual of control, J1-2 is supposed to be line in (power). Black wire is attached to J1-1 and received 115v from connector to ground (per tech and svc manual, that is incorrect). I Advised to power cycle unit, perform diag cycle. Unit shut down before spin initiated. Advised to remove all loads, plug them in one by one and press power button to turn on and off. Performed this on all loads. Unit was able to turn on and off with one specific load connected. Advised to power cycle, clear errors, and repeat process. No change occurred. Repeated process multiple times and found that control replays were now flipping on and off during Fill. Due to possible short to ground in wiring harness causing control to not operate efficiently. Per techline, I was advised to replace actuator due to unit not going into spin. I replaced actuator from truck stock W10913953. Entered diag, cleared error, and starte diagnostics cycle. Unit had no change and continued clicking noise after repaird were made. Need to contact WPL techline again to see if they advise any other repair or solution. Office to reschedule.; ordrng 1 W11033573 (Filter) and 1 W11551294 (Power cord) and 1 W11481108 (Control) and 1 W11569161 (Lower harness)"

"Arrived on site to test unit for not responding. Found console receiving proper voltage but not responding. Replaced console, tested unit, unit works good. All functions operating as designed. No leaks detected. Job complete."

"On site to install previously diagnosed part. Replaced control. Verified bake and broil functionality, checked all cooktop elements. Unit functioning as designed. Call complete"

Arrived on site and inspected microwave error code.

Arrived on site to inspect washer not draining. I removed and replaced defective drain pump and unit tested properly. Job complete

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they had a prior company that came out over a month ago and they replace the door seal but the unit continues to leak. Ran the unit through a normal wash cycle and could not find any leaks from the fill valve, pump and motor assembly, and drain pump. Ran the unit through another test again on a normal cycle and found oversuds in inside the dishwasher. Ran the unit through a pretty wash and a wash cycle and still had excess suds through both washes. I ran the unit for a totality of 35 minutes and had no leaks present during the entire cycle. However, suds we?re getting close to overflowing out of the tub. I advised the customer that they would need to remove the excess soap inside of the dishwasher prior to any further cycles. I did advise that they could either run several wash cycles with no soap to try to remove some of that excess debris or run a dishwasher cleaner through their dishwasher. The customer did advise that they had never run dishwasher cleaner through their unit. The unit is working as designed. Call complete."

"Arrived on site for dryer with broken knobs, panel, etc. upon arrival confirmed complaint and found plastic locks to start device had broken causing start switch to drop onto metal and short itself out behind the panel. Also found start knob cracked causing known to fall off in the first place from switch. Will need office to reach once availability of parts and autho is known. ; ordrng 1 WE19M1492 (Panel (white)) and 1 WE4M519 (Start switch) and 1 WH01X10307 (Start knob) and 1 Cnote

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace pump and motor and tested the unit. Do you began to work and operate as designed. Call complete.

Arrived on site for microwave turning on by itself when door is shut. Upon arrival confirmed complaint. After disassembly of unit found bottom two door switchs functioning within specs but upper most switch was failing a stable continuity & ohms tests. Also found this had led to ACU relay fusing together and causing unit to run on its own as well as causing user input errors with touch pad. Replaced ACU and upper switch after getting approval. Reassembled and tested unit. Found microwave functioning as designed with no failures or random start ups. Call complete

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker making ice, but theres a large block of ice in the bin. I found where water has been leaking at the bottom right corner of the ice maker and dripping into the bin below. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed at the end of service, job completed."

Arrived on site to replace fill valve. Replaced fill valve. Tested the unit. Unit fills correctly. No leaks present at this time. Job complete

"Arrived on site for not dispensing ice. Tested dispenser no ice,removed bin,found coupling not fully secured on motor shaft,adjusted coupling reinstalled bin,tested ice dispenser. Ice dispenser working as designed."

"Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load and F7-E6 motor fault. Gained access to motor and found actuator separated from cam. Removed failed actuator and installed new. Assembled unit and ran calibration cycle. Ran automatic test cycle and monitored all components operation. Tested in normal operation. All tested good, no water leaks detected during service."

Arrived on call for complaint of light not turning off. Checked control and found control not cutting power to socket. Replace control and test.

Arrived on site to install previous diagnosed part. Removed failed valve and installed new. Assembled unit and tested operation. All tested good.. ;

On site for fridge led lights out. Confirmed complaint. Found FC light put causing RC lights to dim. Replaced FC led light module. Unit now functioning as designed. Call complete.

"Arrived on site to replace previously diagnosed console. Replaced console, unit has no power(new build)so not able to test. Job complete."

"Arrived on site ,replaced main control . Unable to test due to no power hook up. Job complete"

Arrived onsite and replaced failed catch. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for dishwasher not running and found voltage to the wash motor but no wash motor function. Ordering parts to rebuild the wash motor assembly. AUTHO required. Advised customer on needed repair and findings. All else checks good. ; ordrng 1 WD26X10053 (Wash motor) and 1 WD19X10038 (Kit) and 1 WD12X10060 (Suction ring) and 1 WD1X1392 (Clamp) and 1 WD01X10103 (Clamp) and 1 WD18X10010 (Clamp)

Arrived onsite and found splatter from freezer icemaker fill spout causing icicles on the harness. Cleared obstruction and icicles and advised customer On repair. All checks good.

Arrived on site for refrigerator not allowing 5 leds in rc or 1 led in FC to turn on. Upon arrival confirmed all leds were getting 20dcv from hv control. After further testing found led in FC shorted out. Replaced led. Few minutes after led in FC went bad again. Called techline and spoke with Bruce sr# 7732216969. Was instructed to retest the other 5 leds on same circuit as FC led. Found no issues but found all 6 leds on circuit acting like they were on a dimmer switch. Was instructed to replace all leds on FC circuit under service pointer W11460554D. ; ordrng 2 W10843353 (Leds)s and 3 W10843846 (Leds)s and 2 W10843353 (FC leds)s

Arrived on site to replace previously ordered parts for ice machine. Replaced filter head and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to diagnose refrigerator not cooling properly, upon arrival I gained access to the rc and fc and took temps with my thermal leads I found proper temperatures in both compartments, i gained access to the service diagnostics and found all fans are operating properly as designed, I gained access to the control and found that the thermistors checked good, unit is operating properly as designed, frost patterns checked good as well. I am replacing the control JIC the unit is not presenting the issue during service, I also switched the unit from global to basic defrost. Job complete."

"Arrived on site for freezing in fresh food. Replaced damper control,found cold air entering around damper housing with damper door closed,added sealer in liner gaps."

Arrived onsite for unit having condensation on the rail mullion and the gasket on the right side of the door has a tear. Replaced mullion and door gasket. Sealing better. Let customer know of the condensation issue and there is a button on the control to help with the issue. No other issues at this time. Job complete

"Arrived on site for water leaking. Removed evaporator cover found drain clogged and filled with water,removed compressor cover found drain trap not allowing water to drain to pan,removed cap and installed correctly."

Arrived onsite for previously diagnosed parts. Upon arrival replaced hose and switch cleared error and proceeded to test unit is now operating as designed. Job Completed.

"Arrived on site to diagnose dryer making a loud thumping sound when running. Hand turned drum and could feel it popping on the side. Checked the drum and found a piece of a zipper wedged in between the drum and the seal. Removed debris with pliers. Ran unit and verified with customer present the unit is working as designed.

Arrived onsite for unit not filling with water. Customer said they he himself had replaced the water valve. Saw that the single out was sharing power with a single 120v outlet with a small multi tap. Removed multi tap and plug unit straight to the wall on its own. Tested the unit and unit did start filling with water with no issues. Let customer know that the unit needs to be on a dedicated plug on its own and not shared. No leaks at this time. Job complete.

Arrived onsite for oven turning on then off. Tested unit and found ignitor not sensing flame causing unit to shut off. Ordering bake ignitor and gas valve. Office to reschedule ; ordrng 1 WPW10293048 (Gas valve)

Arrived onsite for washer making jet engine noise while spinning. Upon inspection I could hear a bearing rumble when spinning the unit by hand I found play in the basket to tub. I advised the customer of my findings and explained the extent of the repair.

"Arrived on site to re-diagnose washer making loud noise during the wash and spin cycle, I gained access to the unit and checked for fault codes, I found none, I gained access beneath the unit and found that there is no evidence of gearcase oil or shavings, i put the unit into a diagnostics cycle and found the noise would not replicate, I put a medium load of clothing in the unit and put the unit into a wash cycle and then drain and spin, once reaching drain and spin the unit towards the end made the noise, I found that the motor was extremely hot after the noise was produced and is likely the cause of the noise, upon returning the unit will need the new motor, gearcase and splutch. ; ordrng 1 W10890624 (Motor)"

"Arrived onsite for washer making loud noises in spin. Upon inspection I found the basket has an obvious bearing rumble when spinning by hand. The customer agreed so I attempted to replace the component. I found the hub in the basket very grimy and 2 of the screws stripped immediately upon trying to remove them. I stopped repairs and explained to the customer the situation. The customer wants to try no remove the screws on their own. I advised them to let us know if return service is needed