Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT710PAYM6 Arrived on site to replace previously ordered parts for dishwasher. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near New Braunfels, TX 78130
Robert
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH32519HW2 "Arrived on job for complaints of not working., customer said it will shut off and then later come back on. Found a loose connection at cavity thermostat. Corrected connector and test operation"
Near New Braunfels, TX 78132
Robert
Job Details: 03/11/2020
ICE MACHINE WHIRLPOOL KUIX305ESS2 Arrived on job for complaints of ice machine leaking. Found hose to be too short not in drain. Replaced hose and secured in drain.
Near Lakeway, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of water dripping from water dispenser, found faulty valve, I replaced valve, unit tested good."
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not heating. Performed diagnostics mode, found fault code F4-E3 loose connection in motor circuit or faulty motor and F7-E1 heater circuit had been interrupted. Monitored test cycle and found wash motor activating. Tested amp draw to element and found at 6.5 amps. Checked for hot temperatures at end of test cycle with thermal gun and found heater activated. Ran in normal wash mode to insure motor was operating. All tested good, no water leaks detected. Spoke with customer on possible failures that could have interrupted heating circuit.
Near Nolanville, TX 76559
Cliff
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site to diagnose a refrigerator that is not producing ice. Found full defrost failure. Home doubt defrost system through control and found system checks good. This indicates control is not cycling defrost properly. Control will need to be replaced and defrost system wiring inspected to complete repair.; ordrng 1 W11203924 (CONTROL BOX)
Near Austin, TX 78717
Paul
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived onsite for a cooktop that is loose. I found the unit with a gap on the right side of the cooktop between it and the counter top. I corrected the mounting straps to center the cooktop in the counter cut out. Call complete.
Near Austin, TX 78735
Kevin
Job Details: 03/11/2020
OVEN WHIRLPOOL WOS31ES0JS00 "Arrived on site and inspected oven and found lower Ventis heating up during operation. This is considered normal and will heat up depending on how long and what temperature something is being baked for. Confirm temperature is correct, job complete"
Near Moody, TX 76557
Jonathan M
Job Details: 03/11/2020
OVEN KITCHENAID KSEB900ESS1 Arrived on site for damaged console. Inspected unit and work area. Removed new part from box and found part damaged in the box. Re-ordering control panel and will return .; ordrng 1 W10920246 (panl-cntrl)
Near Austin, TX 78725
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 03/11/2020
RANGE MAYTAG MGR8800FZ0 Arrived on site for range with hinge issues. Tested and inspected unit and found failed door hinges. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
Near Austin, TX 78731
David Z
Job Details: 03/11/2020
DRYER WHIRLPOOL WET4124HW0 Arrived on site to install previously diagnosed parts to resolve motor not turning. Installed new motor and retested unit. It now moves on its own and is working as designed. Call complete.
Near Pflugerville, TX 78660
Al
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect frosting issues in freezer section on left hand side.Confirmed the complaint and noticed the frost buildup on left side was due to gaps in the cabinet.Used silicone to seal entire freezer compartment and lubricated the rails for even closing.Reassembled and raised the door slightly to eliminate any gaps.All water lines were dry at the time of service.Job complete.
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onsite for microwave that won’t turn the light off. Inspected unit and work area. Tested unit and found the unit sending voltage to light socket even when the light was turned off. Customer asked if the unit would work until they found another one they liked better. I advised them not to plug in a light bulb but otherwise that they should be okay until then.
Near Austin, TX 78704
Jacob
Job Details: 03/11/2020
DISHWASHER JENN-AIR JDB1250AWP Arrived onsite for unit not powering on. Tested unit. Found that UI Control panel was not communicating. Looked up part for customer.. No issues at this time. Job complete.
Near Austin, TX 78723
Leonardo
Job Details: 03/11/2020
RANGE WHIRLPOOL WFC310S0EB3 Arrived on site to test unit for bake and broiler not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 03/11/2020
ICE MACHINE KITCHENAID KUIC15PRXS2 "Arrived on site ,installed pump harness . Unit is checking normal . Nonwater leaks detected at time of service .job complete ."
Near Austin, TX 78744
Jacob
Job Details: 03/11/2020
WASHER MAYTAG MVWX655DW2 Arrived onsite to replace parts. Replaced parts. On further inspection while replacing parts. Found that the water line on the cold side valve from the wall was still leaking water in the off position. Let customer know it could be cause for the issue of continuous leaking in the unit. Tested unit. No leaks at this time. Job complete
Near Austin, TX 78747
Luis
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on site for no cool,removed evaporator cover no frost on evaporator,diagnosed leak in system. Replaced compressor,evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Lakeway, TX 78734
Brandon
Job Details: 03/11/2020
REFRIGERATOR ROPER RT21AKXGW01 "Arrived on site for customer complaint of unit leaking from freezer into refrigerator. Found drain line was clogged, I removed ice build up and added wire to heater and dropped into drain hole to prevent freezing over, unit tested good.
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
WASHER MAYTAG MVWB835DW1 Arrived on site to diagnose a washing machine that will not turn on. Tested unit and found shorted control panel. Replaced panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78703
Leonardo
Job Details: 03/11/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for no power. Test unit and found wire nut to black wire melted. Cleaned up wires secured new wire nut test unit and unit test good job complete.
Near Niederwald, TX 78640
Kevin
Job Details: 03/11/2020
DRYER WHIRLPOOL FEX831FS1 "Arrived on site and replaced belt diagnosed on previous visit
Near Cedar Park, TX 78613
Paul
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite for a refrigerator with a door not sealing. Mr stated the light on the UI stays on and the unit starts beeping because the right door shows open. I found the unit not set up correctly and the doors not level. I straightened the chassis out and the doors are working and sealing as designed. Call complete.
Near Austin, TX 78745
Richard
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for the microwave door dented. Replaced microwave door and microwave tested fine. Complete
Near Austin, TX 78733
Luis
Job Details: 03/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for door and drawer issues. Found freezer door not sealing correctly and drawers unable to fully extended out. Removed door,found drawer bracket glide not installed correctly and missing screws,installed bracket correctly,installed new screws,reassembled freezer compartment tested door and drawer operation unit working as designed."
Near Liberty Hill, TX 78642
James
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site and installed new console and gasket. Tested operation and found unit working properly. Job complete
Near Cedar Park, TX 78613
Jonathan S
Job Details: 03/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for for refrigerator sporadically making thumping sound. Customer stated sound happens about 10 times a day. Performed diagnostics mode and tested all operations. Cycled ice maker and checked water line on backside. No noise occurred. Found leveling feet not down. Corrected leveling feet. Spoke with customer on service performed. All tested good, no water leaks detected."
Near Pflugerville, TX 78660
Cliff
Job Details: 03/11/2020
WASHER MAYTAG MVWB855DC3 Arrived on site to diagnose a washer that is giving error codes. Tested unit and found communication errors saved in control. Replaced console due to shorted panel. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Richard
Job Details: 03/11/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived onsite for the dishwasher missing bottom plate screws. Realigned bottom plate and installed new screws and dishwasher tested good. No leaks present. Complete
Near Killeen, TX 76549
Cliff
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WOC75EC0HV01 Arrived on site to diagnose a microwave oven combination with a non-functional microwave. Tested unit and found magnetron shorted out. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
COOKTOP WHIRLPOOL WCG51US0DS00 "arrived on site to inspect cooktop knobs. Upon further inspection, I found that two of the knobs were broken at the base and the inner metal base was turning freely inside the plastic outer base. The customer wanted all four to keep two on hand as backups. I removed and replaced all four knobs and gave the two good knobs to the customer. Tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 03/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "arrived on site to install previously diagnosed and ordered parts. Due to the transformer failing, I removed and replaced the transformer and tested the unit and it is operating as designed. Job completed. Customer has work order in place with builder to have mounting bolts realigned."
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW5700XW2 "arrived on site to inspect washer leaking inside the tub. Upon further inspection, I found that the leak is coming from the valve and water is constantly dripping into the unit. I placed the unit in diagnostics showing no error codes. The unit operated as designed. I removed the hoses from the valve and found debris in both valve openings. I removed and replaced the valves and retested. Unit is operating as designed with no more drips/leaks. No water leaks observed at the end of testing, job completed."
Near Austin, TX 78741
Jacob
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived onsite for unit not heating. Tested unit. Found that unit was not heating. Replaced diode, magnatron, and capacitor. Tested unit. Unit test good. No issues at this time. Job complete"
Near Kingsland, TX 78639
James
Job Details: 03/05/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 Arrived on site and tested operation. Found water standing in ice bin. Removed unit from cabinet and found unit unplugged. Recommended customer get a plug spacer to clear plug for wine cooler. Unit tests good. Job complete
Near Georgetown, TX 78633
Lou
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher leaking. Upon further inspection, I found where water had leaked from the unit at the diverter housing from evidence of water oxidation on the housing. Found evidence of water damage around the unit (photos) underneath. I placed the unit in diagnostics showing error code F9E1. Cleared the code and continued with testing. As soon as the motor came on in testing, water began to leak from the diverter housing. I advanced the testing to the drain pump and heating element and both operated as designed.I removed and replaced the sump/motor assembly and retested and the unit operated as designed with no leaks. No water leaks observed at the end of service, job completed. Customer advised of one year parts/labor warranty."
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
WASHER SAMSUNG WF331ANW/XAA "arrived on site to inspect washer error code. Upon further inspection, the customer advised that they have tried every wash mode and the only one that works is quick wash. I tested the unit and checked the valve screens and found the screens with a large amount of corrosion/build up in them.I removed and replaced both valves and retested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78757
Wesley
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Verified temps to be good and components functioning well in diagnostics. Customer would like to wait and see if it will self correct and will call back if it continues to fail.
Near Austin, TX 78735
Luis
Job Details: 03/05/2020
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for water leaking and damaged floors. Found floors damaged,traced leak to water line connector,diagnosed defective connector. Removed defective connector installed a new connector,ran icemaker fill test no water leaking from connection. Uploaded damaged floor pictures left customer with defective connector. ; used 1 WP2198677 (CONNECTOR ) from stock"
Near Georgetown, TX 78633
Lou
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to service dishwasher not heating.
Near Lago Vista, TX 78645
James
Job Details: 03/05/2020
ICE MACHINE GE UNC15NJBII Arrived on site and tested operation. Found high pitched squealing noise coming from motor assembly. Unable to find valid parts break down for specific part number. Unit will need new drive assembly to repair. Office to research and schedule return services; ordrng 1 CNOTE (RESEARCH)
Near Austin, TX 78701
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for damaged door. Found damaged right side door,removed damaged door,installed a new right side door,checked door seal good."
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
OVEN KITCHENAID KOCE500ESS06 "Arrived to install previously ordered parts. Removed and installed hinges, arms, and springs, interlocks were previously replaced and still in good use. Tested unit multiple times and confirmed repair."
Near Granger, TX 76530
Andy
Job Details: 03/05/2020
RANGE AMANA AGR5330BAS3 Arrived on site for range oven not operating. Tested and inspected unit and found pressure regulator in off position. Turned it to on and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Round Rock, TX 78664
Al
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Called Whirlpool Tech line and spoke DAVID.Advised David of the issues and he recommended SR#7727303133Problem is the refrigerator doesn’t have the proper plug to power the unit.All outlets in the house are Arch fault or GFCI.Customer will call and electrician to fix issues.
Near Austin, TX 78733
Kevin
Job Details: 03/05/2020
DRYER LG DLEX3360W "Arrived on site and found heater assembly has failed, replaced heater assembly . Dryer is now operating normally, recommended that vent to the exterior of the home be inspected and cleaned if needed. Removed all lint from interior of dryer, job complete"
Near Austin, TX 78731
Leonardo
Job Details: 03/05/2020
OVEN WHIRLPOOL WOD51ES4EB00 Arrived on site to test unit for broken glass. Found right hinge had come loose from screw getting stuck between glass. Removed door open door and secured hinge to oven door test unit and unit test good no damaged to glass. Job complete.
Near Austin, TX 78750
David Z
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to diagnose stuck freezer compartment drawer. Examined FC and found the left stop was dislodged and the roller wheel,slipped off track and caused drawer to stick. Was able to removed the door and drawers and get the top drawer back on track. Reseated the stop and tested to make sure it wouldn’t slip, felt tight. Unit is now working as designed. Call complete."
Near Blanco, TX 78606
Brandon
Job Details: 03/05/2020
DISHWASHER BOSCH SHX878ZD5N/01 "Arrived on site for customer complaint of unit not washing properly, I found faulty valve, I replaced valve, unit tested good."
Near Austin, TX 78723
Cliff
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to diagnose a refrigerator that is leaking from dispenser and has a panel that is not fully attached. Reinstalled panel and filter housing properly. Noted slow leak from dispenser spigot, caused by line deformation, bad spigot seal, or seeping valve. All three parts need to be replaced to complete repair. and 1 W11043013 (valve) and 1 W11227371 (SPIGOT) and 1 WPW10511930 (tube-water)"
Near Round Rock, TX 78681
Lou
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "arrived on site to install previously diagnosed and ordered parts. Due to the left FC door being scratched, I was to replace the door. However, upon arrival, I found that the inspected door I arrived with was damaged. There’s a dent on the right side of the dispenser on the edge of the door. I notified the office of the issue CS/MS. Took photos of the damage and the packaging. I am ordering two (2) left FC doors and a CNOTE-TECH TO INSPECT UPON ARRIVAL and office to schedule return when the doors arrive. Unit is operating as designed. No water leaks observed during service.; ordrng 1 CNOTE (TECH TO INSPECT UPON ARRIVAL ) and 2 LW10728959 (dor-fip SS)s"
Near Austin, TX 78717
Paul
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for a washer not washing correctly and not cleaning the dishes. I ran service diagnostics and found a F7E1 stored error code and the control was locked out not allowing the unit to heat. There were no other stored error codes. The unit completed the cycle and worked as designed. Call complete.
Near Salado, TX 76571
Jonathan M
Job Details: 03/05/2020
WASHER LG WM4270HVA "Arrived on site for washer with an LE code. Inspected unit and work area. Tested unit in a normal wash and found unit filling with water and then the motor would not move. Checked all connections and found no signs of wear, improper connections, or damage. Removed back panel and stater. Tested hall sensor, stator assembly, and voltage coming from the control and found it within range. Tested continuity between red and blue wires as per service tech manual. I found it open. I called LG Techline and spoke to Scott SR# TCC200304871739. He advised based on my findings that the issue was with the stator wire harness and wanted us to replace that. Ordering harness and office will have to reschedule customer when part becomes available due to part being out of stock. ; ordrng 1 EAD62061005 (HARNESS)"
Near Temple, TX 76504
Jonathan M
Job Details: 03/05/2020
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for washer that would not start. Inspected unit and work area. Please do not in a normal wash cycle and unit would start to try to spin but we’re just not do anything. Placed Jena in Service diagnostics and found no error codes. Tested unit in an auto cycle and unit started to fill. After the drain pump sucked out a little bit a water in the recirculation pump was supposed to activate, the unit stopped and would not proceed forward. Tested unit in a manual spin test and unit would not move. Removed top panel and back panel and tested motor circuit and recirculation pump circuits. Both were within range. Call tech line and spoke to Kathy SR # 7727300197. I advised her of my findings and asked her if the control was the issue. She advised with all my checks to replace the control. Replaced control and tested unit. Unit works as designed. Call complete."
Near Driftwood, TX 78619
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site for customer complaint of unit leaking but not every cycle, found customer was putting the pods in the dispenser and not in the basket causing the fill hose and dispenser to get clogged and leak. Unit tested good at time of service, no leaks.
Near Austin, TX 78752
Jacob
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for door not closing correctly to unit. Tested unit. Saw that door is banged up and the clips to hold door in place on the door have broken off. Ordered parts. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec) and 1 W11173813 (door/mw)
Near Austin, TX 78704
Luis
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for cooling issue,per customer unit stopped cooling at time of visit unit working as designed. Calle tech support per tech support unit working unable to fully diagnose. Power cycled unit,ran diagnostics,found compressor not powering on,no voltage to compressor diagnosed a faulty Orion control. Called partner team, manufacture covering repair. Installed a new Orion control powered unit on ran diagnostics compressor powered on,power cycled unit.
Near Austin, TX 78703
Leonardo
Job Details: 03/05/2020
RANGE JENN-AIR JDRP548HL00 Arrived on site to test unit for small oven not working. Test unit and found lock for knob not correct making knob just tun and not letting select cycle. Secured lock test unit and unit test good job complete
Near Austin, TX 78757
Wesley
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onnsite and found unit with disconnected socket harness preventing unit underside light from operating. Corrected wiring . All checks good. Unit is now operating as designed.
Near Buda, TX 78610
Jacob
Job Details: 03/05/2020
WASHER MAYTAG MHW3505FW0 Arrived onsite to replace parts ordered by previous tech. Tested unit. Got F3E1. Called Techline. Suggested to change out wiring harness. Got sr#7727304529. Changed wiring harness. Same issue. Replaced other parts as well. And issue was not resolved. Ordered parts; ordrng 1 W11044559 (hose) and 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Near Leander, TX 78641
Paul
Job Details: 03/05/2020
WASHER MAYTAG MVWB855DC0 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced gear case and clutch because of the oil leak and I replaced the valve housing because of the water leak. I ran a calibration and service cycle. The unit passed all test and worked as designed. There were no other water leaks present at the time of service.
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site to diagnose a microwave that is not turning on. Found open fuse. Replaced fuse and tested unit. Found transformer shorted out. Transformer will need to be replaced to complete repairs.; ordrng 1 W10836753 (transformr)
Near Cedar Creek, TX 78612
Scott
Job Details: 03/05/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for burnt smell . Found black power leg burned used terminal block kit to repair . All other parts of unit checked normal . Did advise customer to have electrician to check outlet and breakers .no lint build up at time of service job complete .
Near New Braunfels, TX 78130
Richard
Job Details: 03/05/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived onsite for the for the oven drawer not closing properly. During testing found that the drawer was not closing correctly. Replaced drawer and glides and drawer tested fine. Complete
Near Austin, TX 78744
Leonardo
Job Details: 03/05/2020
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite to test unit for RF burner valve hard to turn test unit found damaged valve. Replaced manifold tested unit for leaks. No leaks present. RF burner working as designed. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW7000DW0 "Arrived onsite to install slider and clutch, replaced both slider and clutch, retested all functions, found the spin was returned. Put everything back together, job complete"
Near Austin, TX 78717
David Z
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to diagnose refrigerator making noise. Performed diagnostics and checked fans and damper. Found fans were operating normally, but damper is extremely loud. Recommend replacement of damper. Ordering WPW10594329, ; ordrng 1 WPW10594329 (control)"
Near Round Rock, TX 78665
Wesley
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite and found right side door alignment off because hinge was missing screws and falling out of place. Repaired hinge no parts. All checks good unit is now operating as designed. Advised customer on repair.
Near Killeen, TX 76549
Jonathan M
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC0 Arrived on site for washer that won’t do an extra rinse and is rusting at the front of the machine. Inspected unit and work area. Unit is slightly leaning forward causing the steam to build up on the lid and slide forward and drip down the front of the unit. Placed unit in service diagnostics and found an F0E3 (overload) and F2 E1 (UI stuck button) codes. Tested unit in an auto test and unit worked as designed. I adjusted the feet and spoke to the customer about the unit. He then stated that the issue he had was with the console. The unit adds extra time for the additional rinse but does not light up like it used to when an extra rinse was added.. ; ordrng 1 W10838672 (console)
Near Austin, TX 78754
Luis
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for defective compressor. Removed defective compressor installed a new compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.AUTHO WP4FJP4DPL2 See note"
Near New Braunfels, TX 78132
Noah D
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install gasket and brackets for misalignment, installed both brackets and gasket, moved over hardware and reinspected, no problems found, hit gasket with hair dryer to flatten out spots. Job complete"
Near Manor, TX 78653
Cliff
Job Details: 03/05/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to replace previously ordered parts. Replaced diode as it was visibly shorted. Tested unit and found all is working properly at this time.
Near Austin, TX 78752
Leonardo
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE254ESS2 Arrived onsite to replace upper rack adjusters. Replaced adjusters and tested unit and unit tested good door closing correctly no leaks at this time. Job complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/05/2020
WASHER KENMORE 110.2110201 Arrived to inspect unit with shaking issue. Upon inspection found tub very bouncy found suspension had failed. Replaced all 4 shocks and tested good. No water or oil leaks on site
Near Killeen, TX 76543
Jonathan M
Job Details: 03/05/2020
DRYER WHIRLPOOL WET4024HW0 Arrived on site for dryer with broken part. Inspected unit and work area. Found door switch broken at the stem. Ordering door switch and will return ; ordrng 1 WP3406108 (switch-dor)
Near Georgetown, TX 78628
Al
Job Details: 03/05/2020
RANGE WHIRLPOOL WFG510S0AS1 "Arrived to inspect range door issues.Confirmed, removed and replaced the hinges.Reassembled and unit tested as designed.
Near Austin, TX 78724
Wesley
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL FFHS2611LBLA Arrived on site and found damper failure causing fridge to not cool. Cleared ice and replaced damper. Completed repair. Unit is now operating as designed.
Near Austin, TX 78753
Jacob
Job Details: 03/05/2020
DRYER WHIRLPOOL MEDX655DW1 Arrived onsite to replace parts ordered by previous tech. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Bastrop, TX 78602
Scott
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site ,replaced filter head Nonwater leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78130
Noah D
Job Details: 03/05/2020
REFRIGERATOR LG LSXS26386S "Arrived on site to install evap motor, board and thermistor, installed all parts and retested, felt air flow on both compartments, instructed customer to give 24 hrs to temp. Complete"
Near Leander, TX 78641
Tyler B.
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDT720PADM0
Near Austin, TX 78750
David Z
Job Details: 03/05/2020
MICROWAVE KITCHENAID KEMS377DBL1 "Arrived on site to diagnose microwave / oven combo that was not working / dead. On arrival found the unit had power to the display for both halves. Found unit had an F0 code present, which displays if cancel is held down with no faults. Cleared out code by hitting cancel per tech sheet. Tested microwave and found it was heating properly. Set oven to bake, and it too was heating. Advised customer to avoid hitting the cancel buttons to trigger fault. All is working as designed and no repair was needed.
Near Austin, TX 78735
Kevin
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8500DC2 arrived on site and inspected washer and did not find any saved error codes. Ran washer on a diagnostic cycle and found that it will spin out normally when the current loading method is used. Customer was still loading washer in the previous message. Also adjusted dryer door per Request. Water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Kevin
Job Details: 03/05/2020
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site and replaced strike on dishwasher and it is now closing properly. Ran a diagnostic cycle to confirm all operations are correct. No water leaks from connections at time of service, job complete"
Near Austin, TX 78737
Kevin
Job Details: 03/05/2020
WASHER MAYTAG MHW5630HW0 "Arrived on site found no saved error codes, and ran tests 1 through 11 and automatic test cycle 12 again and everything is working normally. Spoke with tech line again and they recommended replacing control board 7727234649. After replacement ran tests 12 again and everything past. Discussed correct detergent usage with customer, if issue returns Maytag will need to be referred to. No water leaks from connections at time of service, job complete"
Near Austin, TX 78728
Wesley
Job Details: 03/05/2020
WASHER MAYTAG MVWB765FW0 Arrived on site and found unit to be operating as designed but customer had filling concerns. Instructed on best ways to increase water per load. All checks good.
Near Austin, TX 78732
David Z
Job Details: 03/05/2020
OVEN KITCHENAID KEBK276SSS02 Arrived on site and spoke with mrs. They will need to reschedule service for 2 appliances. No work performed at this time.; saved tckt
Near Cedar Park, TX 78613
Tyler B.
Job Details: 03/05/2020
DRYER ROPER RED4516FW0 "Arrived to inspect unit with noise. Ran unit and found rolling assembly to be noisy, removed and replaced rollers and pulley with repair kit and tested good"
Near Round Rock, TX 78665
Paul
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for a refrigerator that is still freezing product. I found the RC temp set at 39 degrees and the actual temp in the unit was 25 degrees. I found the dampener working as designed and no air leaks. I found the resistance reading bad on the ice box thermistor. I changed the ice maker harness. I called techline and spoke with Austin. The RC thermistor reading was at 7061 ohms and about 10 degrees out of range. Austin advise changing the RC thermistor. Austin stated the FC thermistor was the same as the RC thermistor that it doesn’t show in the parts breakdown. SR# 7727265719. While attempting to replace the thermistor I found the LED module not coming out and acting like it was partially foamed in. I called techline back and spoke with ED. Ed stated to go ahead and try to get it out by cutting the foam away. I was able to get it free without anything breaking. I replaced the RC thermistor. The unit is working as designed. Call complete.
Near Lago Vista, TX 78645
James
Job Details: 03/05/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site and installed new door ice, facia heater, UI and led control. Found no ice build up on rear wall of unit and all led lights functioning. Found right fresh food door gasket torn and causing air leak. Unit will need fresh food door gasket to repair. ; ordrng 1 W10846057 (gasket-fip)"
Near Canyon Lake, TX 78132
Richard
Job Details: 03/05/2020
WASHER WHIRLPOOL MVWB765FW Arrived onsite for the washer not filling with water. Ran diagnostics and found that the water valve is not working. Replaced valve and washer tested good and no leaks detected. Complete
Near Pflugerville, TX 78660
Al
Job Details: 03/05/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived to inspect dishwasher not powering on.Confirmed the complaint and removed and replaced the latch and control.Reassembled and unit still didn’t power on. Customer advised he will call an electrician to fix the power issues.Job complete
Near Austin, TX 78745
Kevin
Job Details: 03/05/2020
DRYER WHIRLPOOL WED4616FW0 If a call back happens refer them back to whirlpool if it is the same issue. Arrived on site and inspected dryer and found no airflow with lint screen removed. Removed vent hose from rear of dryer and airflow has returned and several handfuls of lint is released into apartment. Reattaching vent hose removes airflow again. Explained situation to Apartment maintenance and they are argumentative they state they have already checked the vent and there is nothing wrong with it. They claim the dryer is not getting hot enough and expected it to reach temperatures closer to 300° reported situation to tech line for documentation. 7727303153
Near Georgetown, TX 78633
Cliff
Job Details: 03/05/2020
MICROWAVE JENN-AIR JMW2330WS01 Arrived on site to diagnose a microwave that is not operating properly. Tested all parts and components and I was not able to duplicate any failures with unit today. Advised homeowner without being able to duplicate the issue an accurate diagnosis is impossible. Homeowner had reset breaker to unit and problem has not reoccurred at this time. No further repairs to be done at this time.
Near San Marcos, TX 78666
Richard
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM10 Arrived onsite for the refrigerator ice maker not working properly. Ran diagnostics and found error code E2 ice maker did not find home position. Ran an harvest test and ice maker did not complete the test did not find home position. Ice maker will need to be replaced. Complete
Near Austin, TX 78754
Wesley
Job Details: 03/05/2020
REFRIGERATOR MAYTAG MZF34X16BW00 "Arrived onnsite and found unit operating as designed but with reports of having shut off and then turned back on. Replaced control. All else checks good, advised customer on repair"
Near Georgetown, TX 78628
Lou
Job Details: 03/05/2020
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and tested the ice maker and it cycled. When I tested the fill tube, no water came out. I removed and replaced the valve and retested and the unit is operating as designed. I found a large amount of calcified debris inside the water valve. No water leaks observed during service, job completed."
Near Austin, TX 78751
Jacob
Job Details: 03/05/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived onsite for lights in unit not working and also unit not staying consistently cool. Tested unit. Found that control board was bad. Ran service test number 4. Unit tested good. No leaks at this time. Job complete
Near , TX 78636
Brandon
Job Details: 03/05/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to replace gearcase, basket, and spanner nut. I thought I could use my dremel to cut the spanner nut, but I couldn’t and it broke the blade, I will need to order the outer tub as well. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 TECHS) and 1 W10512161 (tub asm)"