"Arrived onsite for stacked unit with F73 UI error code. Removed UI cover for inspection and found inspected connector Wc3 grey, Wb3 blue wire harness. Per tech sheet could potentially be a bad UI control. Found wc3 connector clip on board broken and not making good contact. Adjusted connector and manually secured. Ran test and was functioning correctly. Due to broken connector clip if symptoms persist unit will need UI board replaced. Job complete"

"Arrived on site to replace ACU from previous diagnosis. Replaced ACU, tested unit, unit working as designed. No leaks detected. If issues persist or future service required for unit, will need two man, 2hrs and ensure customer is aware we would not be responsible to hook dryer vent back up as not enough room and not enough vent hose present. Dryer vent was attached to unit and pulled from exterior and cut to size for flapper door maybe about 12 inches of vent present and virtually impossible to hook back up without removing flapper from exterior and reaching through from outside. Job complete."

Arrived onsite for dryer that wont start. Upon inspection I found F1E1 stored in the fault codes. I confirmed good voltage at the terminal block. I found thermal fuse open. I accessed and replaced the fuse. The unit is running as designed. I tested drum temps and found temps increasing too fast indicting a blocked vent. I went outside and checked what looked like laundry outlets and could not feel or hear any airflow. I advised the customer of my findings but the unit is otherwise working as designed. Job complete.

Arrived on site for walloven (lower half) not going past 100 degrees. Upon arrival confirmed complaint. Found no errors in diagnostics. Upon further disassembly I found bake element ohmed at 19.7 ohms. Found t.o.d. As well as oven sensor within specs as well. Found power lose from ACU to secondary board. Reset power and found proper connection to secondary board but during diagnostics tests the secondary board was failing to send proper voltage to bake element. Will need office to reschedule once availability of boards are known. ; ordrng 1 W11261167 (Main acu) and 1 W11261169 (ACU (lower oven)) and 1 W10859573 (Sensor) and 1 WP4449751 (Tod)

"Arrived on site to test unit for loose hinges and cracked UI, tested unit found mounting clip were not attached to unit, and found slight scratch on top right corner, attached mounting clips properly, advised customer that scratch did not effect function of unit and needs to contact customer service, ran diagnostics all functions running properly, no leaks detected job complete"

"On site to install previously diagnosed part. Replaced RC damper. In diagnostics, tested damper motor, and it is functioning as designed. Call complete."

Arrived onsite for dishwasher not drying. Upon arrival found unit had no rinse aid. Spoke with customer on importance of rinse aid for drying effectively. Tested unit operation and found it to be operating as designed. Job Completed.

Arrived onsite for dishwasher with heater busted according to inspector. Upon inspection I found no error codes stored. I ran diagnostics and it ran through as designed with no issues. I found the heater reached 8 amps and declined as designed during heat. The customer had concerns with rust on the element. I explained to him the elements are constantly covered with water so some discoloration is normal. The unit is working as designed at this time. Job complete.

"Arrived on site to repair defrost issue, found failed control board, I replaced control, unit tested good."

"Arrived on site for a washing machine that?s not starting cycles. Inspected unit and work area. Confirm the customers complaint in around the unit through diagnostics. Found an F8 E1 (low/no water detected) error code. Tested the valves and found the valves buzzing but not pulling in water. Checked the wall and found the valves turned off to the unit. Tested both valves and found the hot water valve barely pulling in any water. Advise customer of it shoe and charge the customer for the diagnostic fee. The customer then decided that she wanted to get a quote for the valve replacement due to having paid for a diagnostic fee. Use the truck stock valve on the unit for the replacement and tested the unit. .; used 1 W11210459 (VALVE) from stock"

"Arrived on site to inspect unit for not filling normally, upon inspection found the unit was working normally but the hot water was disconnected causing the full code, changed to tap cold and tested. Drain worked normally and instructed customer to not use extra power due to the reduced water. Complete"

Arrived on site to diagnose a dryer that is not drying properly. Found clogged external venting preventing proper airflow through unit. Advised homeowner on findings and venting issue will need to be addressed.

"Arrived on site to test unit for ice build up on RC Evap, tested unit found drip pan extremely bowed in center, and evap thermistor in wrong location, defrosted evap, replaced drip pan and evap fan with thermistors, installed caulking bead around evap housing, put unit into basic defrost, tested unit unit working properly, no leaks detected job complete"

"Arrived on site to diagnose a refrigerator that is not producing ice. Found fc door wiring harness has multiple broken wires and door will need to be replaced to complete repairs. Autho is needed to proceed with part order.; ordrng 1 LW10691266 (Door fc) and 1 Authoneeded (Autho needed), states that autho needed"

Arrived on site for range needing front left burner and cap. Upon arrival I confirmed prior complaint assembled unit with new parts that were diagnosed reassembled and tested the unit and found no signs of gas leak and unit now lighting as designed showed homeowner repair progress and they were happy with completion

Arrived on site to replace door bottom seal. Replaced door bottom seal and tested unit for leaks. No leaks at this time. Unit tested good. Job complete

Arrived on site to inspect unit for not draining from Evap. Upon inspection found the drain tube was closed off under unit. Removed tubing and checked cab tube and found it collapsed. S

Arrived on site for washer not agitating found actuator failed . Replaced actuator . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .

"On site to install previously diagnosed parts. Replaced belt, pulley, rollers, glides, and felt. Reassembled and tested. Unit now functioning as designed. Informed customer to have dryer vent cleaning service performed to prevent airflow issues and poor performance. Customer stated that the vent goes under, through foundation and has a crack causing ground water to partially restrict airflow. They are aware of potential issues and are planning to re-route venting. Call complete."

"Arrived on site to inspect unit for not making ice, upon inspection found the fill tube full of ice and the heater wires damaged, ordering new fill tube and heater assembly to fix issue. Office to reschedule ; ordrng 1 W11401681 (Tube)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the control panel display showing F2E2-UI lost communication with main control. I cycled the power to the unit and attempted to place in diagnostics and it failed. I removed the outer door panel and disconnected the UI from the main control and closed the door and the drain pump came on telling me the main control is good. When I went to replace the control panel, as shown in the parts breakdown, I found the part I have did not include the UI. I advised the customer of my findings. I am ordering the UI and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 W10918484 (UI)"

"Arrived on site for Refrigerator will not get to refrigeration temperature. It is staying at 55? even with trying to adjust it. Same problem I had before. Placed in diagnostics and defrost heater sensor is showing open. Tested defrost heater in diagnostics and thermistors at the board and got strange reading for defrost heater. Thermistors read good. We will return with the main board, evaporator thermistor, and UI to complete the repair. We will also inspect the heater connector to ensure it is getting a good connection. When I tried placing the fridge in a forced defrost the heater wasnt coming on. Once all three parts are installed the fridge should start kicking on the defrost heater to allow the fridge to cool as designed. ;

"On site for washer making noise during spin. I ran a diagnostics agitate and high spin test. Found noise during high speed spin. Found belt slipping, signs of wear on cam assy and actuator arm slightly bent causing noise when shifting from agitate to spin. Replaced belt (truck stock W11239857), cam, and actuator. Calibrated. Ran diagnostics cycle. Unit functioning as designed. Call complete."

"Arrived on site to install previously ordered parts. Removed the unit from the residence and did all of the work on the front lawn of the customers residence. Removed and replaced the wash plate, hub, screws, actuator, cam, drain pump, capacitor, motor, belt and other marked parts. Reinstalled and unit tested as designed. Job complete"

Arrived onsite for unit with condensation issues and not cooling properly. Upon inspection found condensation throughout RC cabinet . Found bottom right area where frame was pulling away from liner. Silicone will not fill gap.

Arrived on site for washer not draining and making odd noises during use. Upon arrival found f7e6 motor detected fault. After further inspection I found actuator had come loose from gearcase/cam. Repositioned part and remounted for better secure connection to cam. Reassembled and tested unit. Found washer now cycling as designed with no faults or failures. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced air diffuser and air filter for customer. Tested the unit and found the water dispenser still not working. Checked the water reservoir and found it frozen over again. Steamed the water reservoir up until water began to dispense from the water dispenser. I did advise the customer to run several gallons of water through her water dispenser due to using a new filter. The unit is now working as designed.

"Arrived on site to diagnose washer filling non stop, I gained access to the unit and found that it was not level, I leveled the unit and then put it into service diagnostics, I found no fault codes, I put the unit through a diagnostics cycle and found the unit is operating properly as designed. I spoke with the customer about proper loading techniques and cycles and informed her that when you run a cycle the unit has to sense the clothing in the unit first and will continue to fill up with water until the appropriate load/cycle will begin actuating and spinning. Job complete."

"Arrived on site to diagnose dryer not heating, upon arriving I gained access to the thermal cutoff and the igniter and tested both, I found the thermal cutoff good but the igniter is open, I removed the igniter and found the graphite snapped, I replaced the igniter and tested the unit and it is operating properly as designed. Job complete."

Arrived on site for unit leaking gas. Inspected unit and work area. Turned gas on and checked inline with gas detector and bubbles. Was not able to identify leak. Checked manifold and found possible small leak from manifold. Will replace manifold. Office to schedule return when ETA is available.; ordrng 1 W11338090 (MANIFOLD )

"Arrived on site and tested unit for losing heat once preheat is complete. Found temperature reading and actual temperature taken with thermal coupler was off by quite a bit, took one picture. Will need new sensor to correct issue. Office to reschedule. ; ordrng 1 W10833885 (Sensor) and 1 W11219379 (Door)"

arrived on site and inspected the washer and found door latch is not working, replaced it and washer will now complete a diagnostic cycle, job complete"

"Arrived on site for drawer issues. Found glides to bin defective,bearing in glides preventing bins from sliding smoothly diagnosed unit would need middle and side glides.

"Arrived on site for surface light out . Found bulb burned out . Replaced bulb .No other issues found . Job complete ."

"On site for dishwasher not heating. In diagnostics, found F2E1 stuck key. Cleared error. Ran diagnostics cycle. Heater came on. Customer recently moved in (new home build). Advised customer to either use rinse aid and regular detergent or use detergent that has rinse aid included without liquid rinse aid. Informed customer that it takes about 90 washes for rinse aid to properly coat tub to allow better water runoff. Also, that condensation builds at the top of tub and one unit cools, that condensation will fall on top of dishes. To help prevent this, slightly open dishwasher after cycle is complete. For example: if cups on upper rack are dry on the inside, the dishwasher was completed the dry cycle as intended per manufacturer specifications. Unit functioning as designed. Call complete."

Arrived onsite to replace screw and wash plate. Replaced parts upon bolting down the wash plate. The bolt had managed to brake off inside the gear case. Ordered new screw. Need to replace screw and gearcase. Office to reschedule ; ordrng 1 W10772621 (screw)

"Arrived on site and inspected washer not completing cycles. Free spun the basket and unit has bearing noise, control issues and draining problems.

Arrived onsite and found unit operating with failing valve symptom of dripping dispenser and dripping ice fill line. Replaced inlet dual valve. Unit is now operating as designed. All checks good.

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the blower cracked and the motor causing extra rubbing noises. Replaced both parts and tested unit. Complete"

Arrived on site to diagnose a refrigerator that is not producing ice or dispensing water. Found no pressure from wall preventing water flow through unit. Homeowner will need to have plumbing issue corrected.

"Arrived on site to test unit for not spinning or agitating, tested unit found motor not engaging when putting on spin or agitate, found red wire on capacitor harness loose in housing, secured connection, tested unit,unit working properly, no leaks detected job complete"

"Arrived on site to install previous diagnosed part. Removed heater and tested resistance and found 14 ohms, within range. Installed new heater and performed diagnostics mode, found error code 5-1 door switch fault. Found wash motor not activating. Measured voltage to motor and found correct. Found failed sump assembly. Removed failed sump and installed new. Assembled unit and performed diagnostics mode. Monitored test operation and observed for possible water leaks. Checked for hot temperatures on element and found heater working. All tested good, no water leaks detected during service."

Arrived on site to diagnose an ice machine that is not producing. Found pump to chill plate hose disconnected from circ pump preventing water flow through unit. Reattached hose and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I installed the front right roller axle and plug. I found the right front roller was flattened and also found the soft front roller was missing the axle and plug. I advised the customer of my findings and am ordering the right and left front roller assemblies, both axles/clips and CNOTE-LSO PER CUSTOMER REQUEST. No water leaks observed during service.; ordrng 1 WPW10304659 (Right roller cab) and 2 W11476984 (Axle)s and 1 WPW10304660 (Left roller cab) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Job complete

"On site for fridge having intermittent light issue. Customer stated that occasionally all lights inside of unit wouldnt light up. Found left deli drawer control wasnt properly seated, water build up in control cavity, and corrosion build up inside cavity. Deli drawer harness didnt looked pinched. Light issue most likely due to corrosion and water present in deli control cavity. Ordering deli drawer including control for return. : W10804160 LED power Supply, W10815669 Deli drawer, W11170612 deli harness. Call complete."

"Arrived on site for customer complaint of left side freezer slide broken, I replaced broken slide, unit tested good.

"Arrived on site for customer complaint of unit not dispensing ice, found failed shaft, I replaced shaft, unit tested good.

Arrived onsite for range staying stuck in broil. Upon arrival found unit overlay not reading touch at all. Unit intermittently reading touch and starting and cancelling. Ordering unit overlay and control office to reschedule upon receiving.; ordrng 1 W11280096 (Panel control) and 1 W11284302 (Control)

"Arrived on site to test unit for noise when filling, tested unit found cold water causing noise, verified with customer that this was the noise she was hearing, replaced valve, tested unit, unit working properly,no leaks detected job complete"

Arrived on site for a cooktop with the flames to high. Upon further inspection I found the right side orifice holders off center and needing adjustment. I corrected this and the unit is now working as designed. Call complete.

On site for oven not cycling temps properly. F6E4 UI/ACU mismatch. Cleared error. Cycled power. Error didnt return. Informed customer to connect unit to WiFi and allow unit to perform any needed updates. Provided customer with WiFi team number. Advised customer to test unit with her thermometer inside after updates are complete to ensure proper functionality. Call complete.

"Arrived on site for washer with broken lid. Upon arrival confirmed complaint but also found the following errors in diagnostics: F5E2, f7e9, f2e1. Also found lidlock not functioning correctly. Office to reschedule once availability of lid, ACU and lidlock are known.; ordrng 1 W11259006 (Lid) and 1 W11429620 (Acu)"

Arrived on site for an oven that has a missing display. Inspected mirror and work area. Found several of the number is not working. Attempted to run the unit in the back cycle and found the unit would not respond. Replaced main control and tested the unit. Unit began to work and function as designed. Call complete.

"Arrived on site to install previous diagnosed parts. Removed failed evaporator fan motor and grommet, installed new. Tested operation and found operating as designed. No water leaks detected during service."

"On site for microwave display intermittently not functioning and inner door loose becoming separated from outer door. Confirmed complaint. Found inner door loose and separating from outer door when opening. In diagnostics, found F2E1 stuck key. I tried clearing the code, but the unit wasnt allowing me to clear error. Ordering complete door (glossy black) W11196118 includes control. ; ordrng 1 W11196118 (Door glossy black) and 1 AUTHO (AUTHO)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil onto the slider and clutch, the lower main harness damaged, and the control panel not responding, I removed and replaced the gearcase, slider, clutch, control panel and lower main harness and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for washer not cycling past fill section. Upon arrival I found f9e1 error indicating long/no fill. After further testing I found issue traced back to cold water cutoff being mostly closed and not allowing proper water flow. Repaired water supply reasse and tested unit and found it functioning as designed. Call complete

Arrived on site for a washing machine that?s making a grinding sound during the spin cycle. Inspected unit and work area. The customer advised that her son was here previously and did not exactly know what was going on with the washer. Tested the unit and a high speed spin and found the unit making a noticeable grinding sound coming from the cam. Looked at anything in it and found the cam completely stripped. Replaced the cam and tested the unit. The unit began to work as designed. Call complete.

Arrived on site to install previously diagnosed parts.. Inspected unit and work area. Remove the back cover and found a major daily coming from the Yoder loop at the top of the cabinet coming down the dryer and dripping down into the bottom of the refrigerator.

On site to install previously diagnosed parts. Replaced control panel and oven temperature sensor. Cleared previous error code. Tested. Unit now functioning as designed. Call complete.

"On site for fridge not cooling properly and ice maker not making ice. Customer stated that company they ordered from came out to make repairs previously. Also, that the temp in FC not getting below 18 degrees. On arrival, found unit unplugged due to unit not properly cooling in FC. Found previous company that performed repairs added an access valve on the low side and replaced drier (non uv), but didnt install high side access valve. Plugged unit in and noticed compressor had unusually loud humming sound. Ordering SS REPAIR TECH 2 HOURS. Office to reschedule. ; ordrng 1 W11506635 (Access valve) and 1 WPW10608485 (Evaporator) and 1 WPW10143759 (UV drier) and 1 WPW10154805 (Inverter) and 1 W10917531 (Evap RC kit) and 1 W11032800 (FC fan motor assy) and 1 W10878992 (UI & control kit) and 1 W10612142 (Adapter kit) and 1 W10780378 (Compressor kit per svc pointer) and 1 SSTECH2HOURS (SS TECH 2 HOURS)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced main control and tested the unit. The unit began to operate as designed in the low and high speed spins for over two minutes. I ran the unit through an auto test and the unit ran as designed. Call complete.

Arrived on site for a washing machine that intermittently not completing cycles. Inspected unit and work area. Found the unit on a splitter for the hot and cold water valves and the drain hose o;a closed drain leading to an extension outside hat drains 30 feet from the shed. I placed he unit in service diagnostics and found an F8 E1 (low/no water detected) and F2 E1 (UI stuck key) error codes. Around the unit through an auto test and found the filter and drain portions taking longer than normal. The unit did finish the auto cycle as designed. Ran the unit through a manual fill on those valves to fill the basket and then attempt to drain. Found the unit taking over 60 seconds to drain the basket when a third of the basket was full of water. Tested both hot and cold valves and found them bringing in the same amount of water. I called whirlpool Techline and spoke to Kurt SR# 7732076830. Yeah both of the issue would have to be with the drainage and the unit siphoning after it is done draining as it?s going into the rinse cycle .He advised the customer we need to add a siphoning break kit to the unit.

Arrived on site for refrigerator tripping breaker. Upon arrival customer stated unit had tripped twice since last repair. (FC temp on arrival 9 degrees.) found heater and defrost mode functioning correctly during diagnostics. During repowering unit I found 2xflash error from inverter. Also narrowed down a voltage issue when 3way valve was connected during start up and run time with unit. Informed customer of findings.

"On site for fridge having rust on the upper part of FC door. Unit would require door replacement and handle screws. Call complete."

Arrived on site for washer Nanking grinding nosie. Upon arrival found no errors in diagnostics. After further testing I narrowed down problem to a faulty ccw windings in motor caus8ng a power shortage and u it to spin in wrong direction. After replacing motor I reassembled and tested unit. Found washer no longer grinding during use and functioning as designed. Call complete

"Arrived on site to inspect unit for clicking sounds and no spinning, upon inspection found the unit had a bad actuator and was causing the issues. Replaced actuator and tested the unit. All functions returned with no issue. Complete"

Arrived on site for refrigerator needing previously diagnosed fill tube upon arrival reconfirmed with customer that temps and cooling issues were resolved since Last visit. After making repair to fill tube replacement. I reassembled and tested u it and found no leaks and ice maker functioning as designed. Call complete

"Arrived onsite for the auto fan light keep blinking. Looked at the unit and button for auto fan kept blinking. Customer said that they tried everything to get the blinking to stop but it will not stop. Called tech line. Suggested to change the UI control. Spoke with Andrew, got sr#7732073587. Replaced control. The blinking stopped but now the LEDs on the stop of the hood vent will not turn off. Re ordered new UI control. Rescheduled with customer. No issues at this. Job complete ; ordrng 1 WPW10716813 (cntrl-elec)"

Arrived on site for right rear burner not working. Tested unit for right rear burner not working and found orifice holder not sitting straight. Reinstalled orifice holder and unit tested good.job complete

"Arrived on site to replace bellow . Replaced bellow and tested. Verified no leaks present and unit working as designed.

Arrived on call for complaint of not drying. Found heater open. Replaced element and test dishwasher. No leaks detected at time of service.

Arrived on site for washer making loud noise during spin/drain. Upon arrival found no errors in diagnostics. After further inspection I found cam and belt worn down an belt had made groves in cam wheel. Replaced cam and belt. Reassembled and tested washer with load of cloths in unit. Found unit no longer had loud noise. Call complete; ordrng 1 W11239857 ((Belt)

"Arrived on site to diagnose microwave that customer can hear an electrical popping noise in at times at random. Ran unit several times and could not hear any noises, and unit is heating as designed. Checked high voltage system, and removed wave guide cover and checked wave guide. Found no damage or spots in the wave guide, and mag tip has no damage or discoloration. Unit sounds healthy. Called tech line and talked to Robert, SR7732066576. Advised of all checks and tests done.

Arrived onsite and found unit had been noisy. Advised customer that screw in tread could cause noise and thumping. Advised on removed obstruction in tread. Unit is now operating as designed. Advised customer on repair.

Arrived onsite and replaced the control. Unit is now set up to work properly with a working lightbulb. Light bulb installed on previous visit has a failed element.

"Arrived onsite for washer not operating correctly not spinning or filling. Upon arrival found unit gearcase and motor coated in oil. Found unit gear case damaged and motor damaged. Found unit valves solenoid not opening correctly. Found unit control not communicating correctly. Putting unit is spin when spin wasnt called for during tests. Found unit actuator making cracking sound and jamming intermittently.

"Arrived on site to inspect dishwasher falling forward when opening the unit door. I found the tub mounts werent holding and causing the unit to fall forward. Using the 2 mounting brackets and screws prescreened for this job, I properly installed the unit and secured it to the side cabinets with the brackets and screws. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for unit making a noise. Tested the unit and heard a very small ticking noise here at there. Let the builder know that it?s the vent tub rubbing on the unit when it is in use. Unit sounded normal. No issues at this time. Job complete

"Arrived onsite to replace the valve to the unit. Replaced the part. Had customer start a load. Unit is working as designed. No issues at this time. No leaks at this time. Job complete"

Arrived onsite for dryer with long dry times. Upon inspection I found the element and thermostats all showing continuity. I found the unit seemingly working as designed. I confirmed voltage at the terminal block and while under a load. I replaced the cut offs and thermostat as well as the timer in case there are internal issues with these components. The unit is working as designed at this time. Job complete.

Arrived on site to test unit for fan blower no venting out. Found blower installed in the wrong position. Secured blower in the up position to push air out. Test unit and unit test good job complete.

"Arrived on site , for oven light staying on . Found thermostat had shorted out . Job complete ."

Arrived on site for washer not cycling through setting once starting. Customer stated unit would just sho complete after a few seconds of pushing start. Upon arrival found no errors in diagnostics but also found diagnostics cycle and normal operation cycles were not allowing for proper visual reading or responding correctly. After further testing I found miscommunication between ACU and ui encoder. Need office to reschedule once availability of parts is known. (MZK4R00DPL1) ; ordrng 1 W11414312 (Ui harness) and 1 W11481116 (Encoder) and 1 W11481108 (Acu)

"Arrived on site for customer complaint of unit not spinning, found gearcase leaking oil and failed, gearcase, cam, and belt.

Arrived onsite for refrigerator not cooling In the RC. I found the FC had frost building up on the roof and evap cover. I found a gap in the door seal I used van stock part # (WP489467) to correct the gap by adding to the hinge. I steamed out all the ice and accessed the evaporator. I found no ice on the evap with all ice staying in the cover. I checked the thermistor and heater both showed good resistance and continuity. I re assembled the unit. No leaks detected during time of service. Job complete.

"Arrived on site to replace previously diagnosed door switch, I gained access to the top of the cabinet and removed it, I replaced the door switch and now the unit is operating properly as designed. Job complete."

"Arrived on site for Not draining properly and makes loud noise. Placed in diagnostics and got F0E2 (over sudsing). Only other error was load detected while using clean washer F0E1. Cleared error codes. Ran diagnostics quick test cycle and washer filled, agitated, spun and drained as designed. Inspected washer dispenser and it was clean. Explained to customer to only use about a tablespoon of detergent and that is plenty. Using more than a tablespoon will cause over sudsing and the washer will leave clothes wet when washer completes wash. Explained how changing the settings on temp, speed, and soil level play a big difference on how the washer performs. Customer stated they never change these settings and only choose the cycle options and never adjust the spin speed. Also showed customer importance of using the chart in their owners manual to ensure they use the right settings based on the load they are washing. Checked to make sure the load and go setting was set to 2x concentrate and not higher. Customer is using HE detergent so settings are correct at 2x. No repair needed. No leaks detected. Job completed."

"Arrived on site and tested unit for no heat. Inspected power at terminal block. Found 120 from L1 to neutral, 120 from L2 to neutral. 0 volts showing from L1 to L2. Removed plug from the outlet and widened the prongs, which made a better connection and now proper voltage is showing. Heat is now working properly. Recommended to customer to contact an electrician and have the outlet replaced. Also found airflow being restricted on the meter, took picture. Recommended to customer to have the vents cleaned out by a vent cleaning service. Job complete"

Arrived on site to replace adjuster kit. Replaced adjuster kit and unit tested good

"Arrived on site for no ice. Removed grid cover found broken wire at grid cutter ran diagnostics weak water flow to reservoir with filter removed and installed,diagnosed unit will need a new valve and grid cutter. Installed a new grid cutter and valve ran diagnostics all test passed. ; used 1 W10897719 (Valve) from stock"

Arrived onsite for dryer making noise. Upon arrival tested unit. Did not find any abnormal sounds coming from unit. Loaded clothes inside and tested. No abnormal sound. Customer also complained about paint on the UI panel chipping. Will order control panel. ; ordrng 1 W11378949 (UI PANEL )

Arrived on site to install previous diagnose part. I gained access to the heater and replaced it with new. I tested the unit and found it working as designed. Job complete.

Arrived on site for All Cycle And Option Lights flashing - Dishwasher. Plugged in dishwasher and ran diagnostics. No error codes came on. Ran diagnostics cycle and it began the diagnostics but then turned off and started to faintly flash the LEDs across the control. Found junction box was getting 120.

"Arrived on site and inspected unit for complaints of lights not working. Found RC lights on ceiling still working, but the 4 lights on each side are out. Freezer lights still working as well. When attempting to replace the lower left light module, found the the harness connection is foamed in and not accessible. Attempted to repair using module kit, but there is not enough slack in the wires to secure new red connector. Took pictures of issue.; ordrng 1 ReporttoLowes (Report to Lowes)"