Service History 772

Near Cedar Park, TX 78613
Paul
Job Details: 12/03/2019
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer not spinning the clothes out. I found an F5E2 & F3E1 stored error codes. I ran the auto diagnostics cycle and found the machine completing the cycle and working as designed. Ms stated the machine doesn’t fill with enough water. I explained to ms that this was the amount of water the machine fills with and that the water level was correct. I went over detergent use and settings on the machine with the customer. Call complete.
Near Georgetown, TX 78626
Paul
Job Details: 12/03/2019
OVEN MAYTAG MER8700DS1 Arrived onsite for the range to replace the previous diagnosed parts. I replaced the LF infinite switch and the bake element. I tested the unit and found it working as designed. Switch is covered by MNGOBNGFP1.
Near Round Rock, TX 78665
Paul
Job Details: 12/03/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven that is randomly turning off. Ms stated the oven display will start to fade out and the oven turns off but she is able to turn the unit back on immediately. I found the oven disabled on arrival. I found the customers phone not communicating with the oven. I called the WiFi support support team and they verified the phone and the oven were online and working properly. They stated there is an update coming out in 3 days that will repair this issue. Call complete.
Near Georgetown, TX 78628
Paul
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for the washer not filling with enough water or getting the clothes clean. I tested the washer in the auto diagnostics cycle and found all functions working as designed and the unit filling with the correct amount of water. I went over loading the clothes and explained to the customer that the clothes needed to be piled on the outside of the basket leaving the center clear. I explained to the customer how the unit agitates and went over detergent use and amounts with the customer. Call complete.
Near Austin, TX 78739
Luis
Job Details: 12/03/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for door issues. Found mullion disconnected from door hinge,removed mullion,reinstalled mullion correctly to hinge,tested door operation unit working as designed."
Near Austin, TX 78731
Luis
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for led issue in fresh food. Found switch sticking,adjusted light switch,adjusted shut off arm tested door operation light working u it working as designed"
Near Austin, TX 78746
Luis
Job Details: 12/03/2019
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site for mullion not fully inserting into housing. Removed mullion reinstalled mullion checked mullion operation good. Found unit leaning to the right adjusted legs same issue advised customer builder will need to add shims to back right side of unit.
Near Austin, TX 78731
Luis
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFC604FSS03 "Arrived on site for no water dispensing. Tested dispenser no water,found filter not fully seated to housing due to housing misaligned. Adjusted filter housing,installed filter tested water dispenser,ran diagnostics on icemaker passed. Tested water dispenser unit is working as designed"
Near Austin, TX 78704
Luis
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for damaged door and nameplate. Found large dent on fresh food door,found defective nameplate from manufacture process. Installed a new fresh food door,installed new nameplate; used 1 W10481433 (NAMEPLATE) from stock"
Near Austin, TX 78721
Luis
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice. Defrosted evaporator replaced both thermistors,secured thermistor to correct location on suction line using foil tape and a zip tie,added adhesive to large gaps from water line housing and at bottom of fresh food floor at air gap enclosure. Changed defrost setting to basic,ran test 4 no Freon back fed to evaporator during freezer cool."
Near Austin, TX 78735
Luis
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for ice bin issues. Found ice bin container defective causing bottom portion of bin to crack and break causing pieces of plastic to mix in with ice. Replaced defective ice bin
Near Cedar Park, TX 78613
Paul
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite for a refrigerator leaking water from underneath. Inspected unit and work area. Found water in grout joints coming from drip pan area. Pulled the unit out and found the hose from the wall to the unit leaking at the crimped ferrel. The fill hose needs to be replaced. I showed this to the customer and he will replace the hose. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to install previously diagnosed and orders parts. Due to lack of water pressure filling the ice tray, I removed and replaced both valves and the reservoir and tested the unit. Ice tray filled as designed and the water dispenser is dispensing as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL WMH31017FS2 "arrived on site to inspect microwave leaking grease. Upon further inspection, the customer advised that they had their one year inspection and the inspector advised that the unit is leaking air through the front. I advised the customer that there will be air coming from the front as there is a filter there and not all of the air will go up the vent. I tested the fan and could hear the damper opening and closing. I pulled the unit from the wall and inspected the blower and damper and all were good. The vent was sealed good as well. I advised the customer to keep the filters cleaned. Job completed."
Near Round Rock, TX 78681
Paul
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived onsite for the refrigerator with a no ice condition and dispensing intermittently. Mr stated he connected the water to the house wall valve and got it off the RO system and the unit dispensed water fine but never made any ice and now the water dispenser is not working. I found no water coming thru the filter housing. The housing needs to be replaced to further test. Ordering W11194438 HOUSING, W10865826 VALVE, W11087201 HEATER, W11294907 ICEMAKER, & W11224256 CNTRL-ELEC. RS for Wed 12/4.; ordrng 1 W10865826 (VALVE) and 1 W11087201 (HEATER) and 1 W11194438 (HOUSING) and 1 W11224256 (CNTRL-ELEC) and 1 W11294907 (ICEMAKER)"
Near Austin, TX 78745
Luis
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker lost position. Ran harvest test failed diagnosed failed Icemaker
Near Cedar Park, TX 78613
Lou
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher with no power. Upon further inspection, the customer advised that he had not checked the breaker for the unit, but he tested the disposal in the same outlet and the disposal worked. I noticed when he plugged the , the customer flipped a switch at the wall and the disposal came on. I advised the customer to plug the dishwasher into the outlet and I flipped the same switch and the unit powered on. I advised the customer of my findings. I placed the unit in diagnostics showing no error codes and tested. Unit operates as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW6620HW0 "arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F8E1, F0E5, F0E2 & F7E8. Cleared the codes and continued with testing. The unit operated as designed with no error codes at the end of testing. Based on the error codes, the unit is being filled with too many articles and getting too much detergent and the unit is sensing too many suds. I verified the concentration number was at 2 and advised the customer er if the unit continues to get too much detergent to increase the concentration number accordingly. I checked the bottom dispenser and it didn’t appear to be overfilled. Advised customer that when using the single dispenser to make sure to turn off the load & go function. Made recommendations for detergent use and recommended use and care tips. Advised to run the unit on a quick wash with no detergent and the load & go turned off to allow the unit to clean itself and get rid of the
Near Cedar Park, TX 78613
Lou
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer had the unit unplugged and defrosted. I removed and replaced the FC Evap fan motor/harness and the HV control and tested the unit. I ohmed our the defrost heater and it was good. Unit began to cool and operate as designed. I advised the customer to give the unit 24-48 hours to completely cool and have ice producing. No water leaks observed during service, job completed."
Near Austin, TX 78702
Leonardo
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit draining correctly job complete.
Near Austin, TX 78737
Luis
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "arrived on site for loud noise and damaged door. Found large dent on fresh food door,loud noise from freezer compartment,removed freezer door found fan motor making loud noise while ramping up to speed. Ordering new fan motor will replace damaged door same time as replacement of fan motor ; ordrng 1 W11334745 (MOTOR EVAP)"
Near Austin, TX 78736
Leonardo
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present job complete
Near Leander, TX 78641
Lou
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 "arrived on site to inspect dishwasher not heating.. I explained that the unit only has a one year warranty, unless they have an extended warranty they purchased or through the builder and after checking with the office, there is no extended warranty on the dishwasher. The customer did not want to pay the service fee or the repair at this time and declined service. Therefore, no service done to the unit."
Near Austin, TX 78745
Leonardo
Job Details: 12/03/2019
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for unit not getting to temp. Test unit and calibrated unit and unit test good job complete.
Near Austin, TX 78703
Leonardo
Job Details: 12/03/2019
OVEN KITCHENAID KODE307ESS02 Arrived on site to test unit for for shorted keypad error. Test unit and found bad panel. Replaced panel under 5 year warranty
Near Cedar Park, TX 78613
Lou
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KSSC42QTS02 "arrived on site to inspect built-in refrigerator operations. Upon further inspection, I contacted the owner who advised that they had a power surge throughout the home and it disabled the refrigerator. I found the unit turned off and after turning it back on, the UI display began to blink and the Evap motor/fan came on, but the compressor and condenser fan did not operate.. I tested voltage to the fan motor and got 125V and then tested ohms and got 0 ohms. I tested voltage to the inverter and got 125V. I verified ohms to the compressor and got 6.5 ohms. Using a tester inverter, I connected it to the compressor and control and powered the unit on and the compressor came on immediately, but the condenser fan failed. I am ordering the condenser fan motor ad will return with the inverter and all prescreened parts. Scheduled return service for 12/05/19. No water leaks observed during service, unit left in the off position. ; ordrng 1 W10854034 (motor-con
Near Kyle, TX 78640
Kevin
Job Details: 12/03/2019
DRYER WHIRLPOOL HYE2460AYW Arrived on site and inspected dryer and found it will run for a few minutes and then stop. customer still has thermostat included with previous kit and after replacing it observed dryer run for 15 minutes straight without stopping. This may have corrected dryer and requested that customer attempts on laundry to verify. If it is still not fully operational motor may be failing and this would be cost prohibitive. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 12/03/2019
OVEN JENN-AIR JJW2430DS00 Arrived on site to test unit for hosted key pad error code. Will need new console W11236887 rescheduled for Friday part covered under 5 years ; ordrng 1 W11236887 (CONSOLE )
Near Austin, TX 78702
Leonardo
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF550SAFS Arrived on site install drain hose. Found will need another clamp to finish the job. Spoke with chase and he will be ordering new clamp. Customer requesting Saturday or Monday office to reschedule. ; saved tckt
Near New Braunfels, TX 78130
Kevin
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found error code for 4/3 ran a diagnostic cycle wash motor is running, diagnostic cycle completed normally. Replaced control board, wash motor and 0WI sensor and started it on a 1 hr cycle and it is progressing normally. No water leaks detected at time of service, job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site and inspected dishwasher and found error code for Stuck key. Ran all functions in a diagnostic and everything checks good. Replaced control board and control panel to correct stuck key, confirmed operation by running another diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Austin, TX 78747
Leonardo
Job Details: 12/03/2019
DOWNDRAFT KITCHENAID KIRD861HSS0 Arrived on site to test unit for unit not going up. Found bad switch and bad motor. Will need to replace switch and motor will need 2 hours 2 man job quoted customer
Near New Braunfels, TX 78132
Kevin
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and found customer has an audio recording of the washer making a noise during the agitation cycle. Ran all agitations and spins in manual diagnostic and could not duplicate noise disassembled washer and inspected all components and did not find any problems. Replaced gear case ran a calibration cycle, no water leaks from connections at time of service, job complete"
Near Buda, TX 78610
Leonardo
Job Details: 12/03/2019
DISHWASHER MAYTAG MDB8959SBB0 Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing making unit leak. Cleared up suds test unit and unit test good job complete
Near New Braunfels, TX 78130
Kevin
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site and replaced control board diagnosed by previous technician, ran a calibration cycle and all functions are operating properly. No water leaks detected at time of service, job complete."
Near Austin, TX 78744
Leonardo
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site to spoke with front office and they said it was a model unit. Spoke with Melissa about it and she said is still not covered. Spoke with manager at office and she said not to do anything. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 12/03/2019
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site and sound no-fault with cooktop, it is working normally at this time. Job complete"
Near Austin, TX 78744
Leonardo
Job Details: 12/03/2019
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived on site to test unit for unit tripping breaker. Test unit by warming up water for 30 seconds and unit test good. Tried warming water for a 1:30 and 2 minute and unit working as designed. Test switches and switches test good job complete.
Near Austin, TX 78723
Joseph C.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site for “not draining” complaint. Inspected unit and found disposal knockout plug still intact. Removed plug and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78724
Joseph C.
Job Details: 12/03/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site for “making loud noises, during cycles” complaint. Inspected unit and found gear case leaking, belt worn out and covered in oil. Motor pulley and cam gear had pieces of belt fused to it and could not be removed by any means at my disposal. Removed and replaced gear case, motor, cam, belt and shield. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78754
Joseph C.
Job Details: 12/03/2019
MICROWAVE AMANA AMV2307PFS2 Arrived on site for “grease above cabinets” complaint. Inspected unit and found restriction in venting. Removed restriction and tested unit. Unit is performing as designed.
Near Austin, TX 78723
Joseph C.
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for “unit not completing cycle” complaint. Inspected unit and found hot water solenoid unhooked from harness. Reattached harness to hot water solenoid. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS322FDAM03 "Arrived on site for “not making ice” complaint. Inspected unit and found ice maker to be broken and dripping out rear side. Removed and replaced ice maker. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near New Braunfels, TX 78130
Kevin
Job Details: 12/03/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found door will not close properly. Corrected catch and it will now close properly. Recommended that dryer vent be corrected on the exterior of the home the cover is crushed and lint is building up in the vent hose, no lint buildup in dryer so far, Job complete"
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for refrigerator only dispensing crushed ice. Inspected unit and work area. Found ice container pin in correct position. Found solenoid not responding when switching from crushed to cube. Gained access to to solenoid and found terminal disconnected. Connected solenoid and assembly. Tested dispenser operation, all tested good. No water leaks present."
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/03/2019
RANGE AMANA AER6303MFS2 "Arrived on site for “burning smell, during operation/shut off” complaint. Inspected unit and found L2 shorted at terminal block, due to being too loose. Lower harness burned. Customer will need to purchase new power cord. Return for repairs on 12/09.; ordrng 1 W11134840 (harns-wire MAIN)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/03/2019
RANGE WHIRLPOOL WFG525S0JS0 "Arrived on site for range control panel damaged. Found to major dents on top of panel. Removed damaged panel and installed new. Tested operation, all tested good."
Near New Braunfels, TX 78130
Kevin
Job Details: 12/03/2019
WASHER MAYTAG MVWX655DW1 "I’ve done site and inspected washer and found care case is leaking severely, attempted to remove wash plate and it is seized. Entire assembly will need to be replaced, wash plate, basket, tub, gear case, pulleys, belt, shield, actuator, filter cover, and cam kit will all be needed, will need two technicians. No water leaks from connections at time of service.; ordrng 1 2TECHS (2 TECHS) and 1 NEEDAUTHO and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11089264 (FILTER COVER) and 1 W11219115 (TUB) and 1 W11239857 (BELT) and 1 WP8533928 (screw) and 1 WPW10427633 (pulley shield)"
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for range timer only beeping. Performed diagnostics and tested timer. Found when baking and using the timer that it will only beep twice and then continue to show bake screen. When not baking timer will continue until cycle is cancelled. Removed control and installed new. Tested operation and found same thing occurring. Called tech support and spoke with Joel and he stated that is by designed. (Sr# 77265277622).
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
DRYER SAMSUNG DV42H5000EWAJ Arrived on site for dryer making grinding noises. Performed diagnostics and disassembled dryer to check pulley and guide wheels. Found back 2 guide wheels bearing at fault. Shown customer failure with guide wheels. Removed failed bearings and installed new. Assembled unit and tested operation. All tested good.
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dishwasher not working. Performed diagnostics mode and found no fault codes. Monitored test mode, found unit not filling with water. Tested voltage to valve and found none. Traced voltage to float switch. Tested float switch and found not closing. Removed failed switch and installed new. Tested operation. All tested good, no water leaks detected."
Near Georgetown, TX 78628
Jonathan S
Job Details: 12/03/2019
WASHER MAYTAG MVWB835DW0 "Arrived on site for washer leaking intermittently. Performed diagnostics mode and tested inlet valve. Found hot water inlet valve leaking. Removed failed valve and installed new. Tested valve operation and monitored for leaks. Tested automatic test cycle. All tested good, no water leaks detected."
Near Austin, TX 78754
Joseph C.
Job Details: 12/03/2019
REFRIGERATOR JENN-AIR JFFCC72EFP00 "Arrived on site for “water leaking from fresh foods section” complaint. Inspected unit and found inner parts frozen to floor of fresh foods cabinet. Found right hinge cover broken. Ordering new. Will need to thaw fresh foods section for eight hours, with fresh foods doors opened and power off, before tech returns. Return for repairs on 12/06.; ordrng 1 W11204565 (cover RIGHT)"
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Performed diagnostics and tested voltage to unit and found 240 volts. Gained access to fuses and element. Found opened element. Removed failed element and installed new. Tested operation, all tested good.
Near Austin, TX 78723
Joseph C.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site for “leak in fresh foods area and noisy damper operation” complaint. Inspected unit and found reservoir to be leaking and damper to be operating noisily. Ordering new reservoir. Unit is still leaking. Return for repairs on 12/05.; ordrng 1 W11229977 (reservoir)
Near Kingsland, TX 78639
James
Job Details: 12/03/2019
FREEZER WHIRLPOOL WSZ57L18DM03 Arrived on site and tested operation. I found no water getting to ice maker. Inspected valve and found to not be plugged into harness from unit. Plugged in valve and tested operation. Ice maker now filling with water and tests good. Job complete
Near Kingsland, TX 78639
James
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site and found freezer door handle loose. Seated handle properly onto door studs and tightened. Unit tests good. Job complete
Near Leander, TX 78641
Jonathan S
Job Details: 12/03/2019
REFRIGERATOR AMANA ASI2575GRS01 Arrived on site and spoke with Mr.Vise on phone and not able to reach Ms.Vise who is supposed to meet me at the home. Will need to reschedule. Office to schedule appointment. Contacted office to inform. ; ordrng 1 SEENOTE (RESCHEDULE )
Near Horseshoe Bay, TX 78657
James
Job Details: 12/03/2019
ICE MACHINE KITCHENAID KUID508ESS0 Arrived on site and tested operation. I found recirculating pump chugging and very little water in the reservoir. Tested water flow and found very little pressure at fill tube. Removed filter and found water flow resumed to normal. Customer had new filter and I installed to test operation. Unit filled properly with water and found unit making a full slab of ice and recirculating pump is not chugging. Unit working properly. Job complete
Near China Spring, TX 76633
Dylan T.
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL WOC97EC0HZ03 Arrived on site customer complaint was oven will not work properly found the oven was not connected to Wi-Fi reconnected oven made sure up-to-date everything worked great
Near Lago Vista, TX 78645
James
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL WML55011HS2 Arrived on site and found liner paint is peeling off and metal is rusting. Called tech line and spoke to Andrew #7726534842. Documented findings and no recommended repair. Instructed customer that the customer service team will contact with a resolution. Job complete
Near Waco, TX 76705
Dylan T.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site customer complaint was dryer is making a noise found it there was a stuff just stuck in the dryer vent and vent hose took it all out ran the dryer everything else works every time
Near Waco, TX 76712
Dylan T.
Job Details: 12/03/2019
COOKTOP WHIRLPOOL JGD8130ADS Arrived on site customer complaint was left front burner we’re not always light readjusted igniter tested unit several times everything work great customer is happy
Near Marble Falls, TX 78654
James
Job Details: 12/03/2019
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts. After removing the agitator and basket I found 2 of the screws for the hub stripped and all screws rusted. I also found that the basket is worn out causing the wobble and pre mature failure of hub. Unit will need new basket and hub screws in addition to previously diagnosed parts to repair. Office will schedule return visit once part eta confirmed. ; ordrng 1 W10752719 (basket) and 6 WP8533953 (screw)s
Near Pflugerville, TX 78660
David Z
Job Details: 12/03/2019
WASHER GE GTW460ASJWW "Arrived on site to diagnose a washer that was not finishing cycles. Talked to customer and was told the unit is just constantly spinning and draining at the end of a cycle and does not finish, just repeats over and over. Performed diagnostics and found no errors. Replaced main control. Unit is now working properly. Call complete."
Near Marble Falls, TX 78654
James
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW6620HC0 Arrived on site and tested operation. I found that the unit has off balanced load error and would not balance when testing empty on spin cycle. Inspected unit and found tub assembly separating along top side of tub. Unit will need new tub assembly and shocks to repair. Recommended customer not use the unit until repaired due to risk of water leak. Repair will require 2 technicians and 2 hours to complete. Office schedule return services. ; ordrng 1 W11287251 (TUB ASSEMBLY )
Near Elm Mott, TX 76640
Dylan T.
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW3090JW0 7726528581 case number Arrived on site customer complaint was unit will not start call tech-support they told me to check all the connections on the main control board if it still doesn’t start to replace the main control board all lines are ; ordrng 1 W11334214
Near Horseshoe Bay, TX 78657
James
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KFCS22EVMS7 "Arrived on site and tested operation. I found that the unit is running but will not cool. Freezer at 47 and fresh food at 60. Compressor making an odd sound and found to be extremely hot to the touch. Unit has failed compressor causing cooling loss. Parts are covered by manufacturer but labor is not. Unit will need new compressor, drier and stub to repair. Office to schedule return service for 2 hours SS repair; ordrng 1 CNOTE (2 HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)"
Near Hutto, TX 78634
David Z
Job Details: 12/03/2019
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to diagnose a wall oven with a display darkening with lines through it. Performed diagnostics and found no errors present. Replaced UI / Console and retested. Unit is now working as designed. Connected customers WiFi to unit. Call complete.
Near Pflugerville, TX 78660
David Z
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW8040DW4 "F8E1, F3E2, F0E3. Arrived on site to diagnose a washer with a very slow hot fill. Performed diagnostics and found F8E1 error present for long fill. Ran diag cycle and saw water just trickling in on the hot side. Replaced water inlet valve and retested. Unit is now filling as designed. No leaks found at time of service. Call complete."
Near Pflugerville, TX 78660
David Z
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site to diagnose a freezer with a possibly leaking icemaker. Examined icemaker and found it leaking where the mold meets the housing in the front of the unit. Replaced icemaker. Filled icemaker and found no further leaks coming from it. All is working as designed at this time.
Near Waco, TX 76705
Dylan T.
Job Details: 12/03/2019
OVEN KITCHENAID KOSE900HBS00 Arrived on site customer complaint was oven will not preheat took the unit apart found that there was the wrong power going to the main control board and the heating element was not turning on in test mode need to order parts in return with correct parts; ordrng 1 W10764078 (elmnt-brol) and 1 W10850871 (cntrl-elec) and 1 W10890118 (cntrl-elec) and 1 W11317255
Near Hutto, TX 78634
Cliff
Job Details: 12/03/2019
REFRIGERATOR GE PGCS1NFZCSS Arrived on site to replace mullion for refrigerator. Replaced part and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Temple, TX 76502
Dylan T.
Job Details: 12/03/2019
MICROWAVE WHIRLPOOL WMH78019HZ1 Customer says she needs to be rescheduled; schdld next appmnt for 12/4 WED !
Near Manor, TX 78653
Cliff
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found gasket misshaped. reshaped gasket and tested unit. Found all is working properly at this time. No leaks were found after services were performed.
Near , TX 78634
Cliff
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher with a broken dispenser. Found dispenser door broken. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
David Z
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site to investigate refrigerator with reports of rust. Examined doors and found several rust spots on all 3 doors. Ordering 1 W10821257 door, 13094739SQ door, 13094747SQ, 1 W10839793 Nameplate. Advised customer of 6 - 8 week time on door orders. Office to reschedule when doors are shipped.; ordrng 1 13094739SQ (dor-fip ss) and 1 13094747SQ (dor-fip ss) and 1 W10821257 (dor-fip ss) and 1 W10839793 (nameplate)"
Near Pflugerville, TX 78660
Cliff
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL ED5LVAXWS02 arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found bin level control shorted out. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Cliff
Job Details: 12/03/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that is taking several cycles to dry clothes. Found clogged external vent causing a lack of airflow through unit. Homeowner will need to have vent cleaned to complete repair.
Near Elgin, TX 78621
Cliff
Job Details: 12/03/2019
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose a range with f9 error. Found rodent infestation has ruined oven insulation and shorted main control. As pest damage is not covered I quoted customer for repair. No further repairs to be done at this time.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived onsite for customer complaint of dishwasher not draining. Found new garbage disposal was installed and plug not removed. Removed plug from disposal and tested unit. Unit now fills,washes,drain and heats as designed. No other issues found. All water connections were dry at time of service."
Near Gatesville, TX 76528
Arthur B.
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite to install new compressor an RC evaporator. Removed and replaced both compressor and RC evaporator. Vacuumed unit down and charged with 5.5oz or R134a refrigerant. Found both high and low side in vacuum. Called WPL Techline Bruce SR#7726535928 and advised restriction in cabinet. Unit is non repairable. Advised customer. No further work performed.
Near Round Rock, TX 78664
David Z
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose a refrigerator with dim lights. Performed diagnostic and found 5 top lights in RC dim, and found freezer compartment light completely out. Need to return with LED module W11205083 to complete repair. Scheduled return visit for Thursday 12/5. ; schdld next appmnt for 12/5 THU !"
Near Hutto, TX 78634
Cliff
Job Details: 12/03/2019
DRYER WHIRLPOOL WED7000DW2 Arrived on site to diagnose a dryer with paint coming off the drum and getting on clothing. Due to adhesion failure of paint drum will need to be replaced to complete repairs. Return date set for 12/05/19.; ordrng 1 W10899578 (drum)
Near Hutto, TX 78634
Cliff
Job Details: 12/03/2019
WASHER WHIRLPOOL MVWB765FC3 "Arrived on site to diagnose a washer that is making abnormal noise. Found excess movement in gear case driveshaft. Due to seized rotor bolt, gear case, rotor, stater, and clutch as well as all screws will need to be replaced to complete repairs. Do the part availability office will need to set return appointment.; ordrng 1 W10752189 (screw) and 6 W11027980 (screw)s and 1 W11134159 (GEARCASE ) and 1 W11195971 (STATOR) and 1 W11260238 (ROTOR)"
Near Killeen, TX 76549
Arthur B.
Job Details: 12/03/2019
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for customer complaint of dryer not starting. Removed back panel and found thermal fuse blown once again. Removed and replaced fuse. Attached stocking to end of dryer vent to allow proper venting until house venting is addressed. No other issues found.
Near Killeen, TX 76542
Arthur B.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for customer complaint of icemaker lever broken. Removed and replaced FC icemaker,reassembled. Icemaker now works as designed. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78734
Andy
Job Details: 12/03/2019
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived on site for cooktop not heating. Tested and inspected unit and found failed LP kit. Left with customer for licensed plumber to install and instructed on use and care and practice for best performance and that kit must be installed by licensed plumber. No gas leaks present at time of service.
Near Austin, TX 78734
Andy
Job Details: 12/03/2019
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for washer not operating. Tested and inspected unit and found failed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/03/2019
COOKTOP KITCHENAID KCED600GBL01 Arrived on site for cooktop not heating and knob shocked customer. Inspected unit and found unit miss wired (See SD-QuickPic) Called tech line and spoke with Robert (SR# 7726532339) made aware of issue and what was found. Described how unit is wired and was instructed that this is incorrect. There is no J box and incoming power is 120 volts and unit is a 240 volt unit. Instructed customer on use and care and practice for best performance and to have electrician come fix issues. Left the breaker off and instructed customer not to use as this is a safety issue. No repairs are to be done at this time.
Near Austin, TX 78750
Andy
Job Details: 12/03/2019
REFRIGERATOR KITCHENAID KBFS22EWMS7 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for customer complaint of French door refrigerator getting PO error and cooling issues. Found RC evaporator all over and UI panel shutting on and off. Found unit will need new UI assembly and RC evaporator with harness. Customer wants to purchase new unit. All water connections were dry at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 12/03/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived onsite for customer complaint of French door dual evaporator refrigerator not cooling in both section and not making ice. Found both evaporators with thick ice over covers. Also found UI not responsive and will not enter diagnostics. Unit will need defrosted prior to installing new UI kit and harness. Also returning with ice maker. R/S for 12/5. All water connections were dry at time of service.; ordrng 1 CNOTE (NEEDS AUTHO)
Near Austin, TX 78734
Andy
Job Details: 12/03/2019
OVEN JENN-AIR JJW3830DP02 Arrived on site for oven not operating properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Lakeway, TX 78738
Andy
Job Details: 12/03/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for dishwasher leaking. Ran unit approximately 30 minutes with no leaks. Checked for error codes and found none. Instructed customer on use and care and practice for best performance. Instructed customer on loading dishwasher and soap use. Instructed to watch unit so as to prevent any possible water damage if issue arises again and to leave unit loaded so tech could see. Could not find any issues with unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78750
Andy
Job Details: 12/03/2019
MICROWAVE KITCHENAID KBHS109BSS00 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal.
Near Temple, TX 76504
Arthur B.
Job Details: 12/03/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for customer complaint of front load washer getting Lo Flo error. Ran diagnostics and confirmed error code F8E1. Ohm out valve and found 1120ohms. Called David SR#7726530824 and advised to change pressure switch and hose. Ordering pressure hose. R/S for 12/4. All water connections were dry at time of service.; ordrng 1 W11314654 (hose pressure)
Near Killeen, TX 76542
Arthur B.
Job Details: 12/03/2019
DISHWASHER AMANA ADB1400AGW1 Arrived onsite for tenant complaint of console cracked on dishwasher. Confirmed issue. Ordering console. R/S 12/5. All water connections were dry at time of service.; ordrng 1 W10827956 (console)
Near Austin, TX 78750
Andy
Job Details: 12/03/2019
ICE MACHINE KITCHENAID KUIC18PNTS0 Arrived on site for ice machine not making ice. Tested and inspected unit and found broken cap tub. Called and spoke with CS and was instructed that with this unit would need complete rebuild.
Near Austin, TX 78750
Andy
Job Details: 12/03/2019
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site for dishwasher leaking water. Tested and inspected unit and found sump motor assembly leaking. Customer also wants new insulation on bottom panel replaced as well. Ordering part. Customer stated that she would like this Wednesday appointment if possible as she stated that was day she expected us and that she just happened to be home when I called today and she now has that spot open. I stated I could not do that and that I would put her as ASAP customer within what the office can work with. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11172908 (PANEL INSULATION )