"Arrived onsite for washer not agitating. Upon inspection found failed actuator that per Whirlpool service pointer, needs to be replaced. However when accessing compartment found all lower components completely saturated in oil. Unit would need complete rebuild to include gearcase, motor, belt, cam, and capacitor. .; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035747 (gearcase) and 1 W11239857 (belt) and 1 W11428524 (CAPACITOR ) and 1 W11497303 (MOTOR )"

"Arrived on site to inspect dryer Not Heating. I inspected the unit and work area. I put the unit into diagnostics and found no fault codes. I put it through a diagnostics cycle and found the unit heating. I put the unit into normal operation and rotated through the settings. And found the unit would randomly not heat. I tested voltage at the terminal during normal operation and found good voltage. I out the unit back into diagnostics and ran another cycle and the unit shorted and shut off while trying to run the motor. I replaced the control and retested it again. I found the same symptoms. I gained access to the thermal fuse, outlet thermistor , inlet thermistor, thermal cutoff and element. I tested continuity and ohms across all of them and found them with in range and not shorted. I tested the inlet and outlet thermistor at the control and found them reading correctly. I spoke to SW and we determined the motor and wiring harness should be replaced. I am ordering both..; ordrng 1 WP8557403 (High limit thermostat) and 1 W11086656 (Motor) and 1 WP697772 (Blower wheel) and 1 W11157860 (Harness)"

Arrived onsite with SM to replace parts. Replaced water valves and control. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for too much ice. Found bail arm not inserted to icemaker causing icemaker not to shut off. Inserted bail arm fully to housing tested shutoff operation good.

Arrived on site for hinge issues. Found bottom right hing corroborated. Ordering bottom hinge . No water leaks call to set return ; ordrng 1 W10337505 (Hinge)

"Arrived on site to install previously diagnosed part. Removed actuator and installed new actuator. Ran through auto diagnostics and washer is running as designed. No leaks detected.

Arrived on site to install previously diagnosed parts. I installed the new control and the unit still did not work as designed. I then gained access to the micro switches and found all ohmd out correctly. I called techline and spoke to Andy and kept the same SR# 7731292801. Andy recommended changing out the micro switch assembly housing. I switched out the housing and the unit would still not work correctly. Upon further inspection I found a very small break in the harness right next to the terminal block. I then tested the unit and it now worked as designed. Call complete.

"Arrived on site for an ice maker that would intermittently fail. Upon arrival the customer stated the unit will work at times and then not. They also found sometimes the ice bin gets stuck with what seems to be ice. I checked the temps and found the FC at 10?F, the RC was at 39?F, and the IB was at 18?F. Upon further inspection I found the IM had ice in it and the IB did too. I then put the unit into diagnostics mode and found the IM had no error codes. I found the IM harvesting, calling for water, the fan ran, and the ice level sensor worked as designed. I then went to gain access to the back of the unit, and when I took the toe plate off I found the condenser completely covered in hair and dust. I informed the customer this could very likely cause cooling issues in their unit. In turn, cause intermittent failure on the IM. Once I gained access to the control I ohmd out the IM thermistor. It read as 9k ohms, which is good for the temp. I found the IM working as designed and most likely failing due to temps fluctuating from the dirty condenser. Upon further inspection I found the ice box with a big hole in the bottom, which was allowing ice to get trapped under it. Thus, making it inaccessible or not able to be removed. I am ordering the ice box and will have to office reschedule to return and install. ; ordrng 1 W11129522 (Ice Box)"

Arrived onsite for unit leaking water from the ice maker. Looked at the ice maker in the Freezer and saw that a thick sheet of ice was frozen all along with the bottom of the freezer with the tenants food stuck in it. Let them know that it needs to be unthawed before diagnosing upon return. Office to reschedule ; O-emld tckt

"Arrived on site found water filter housing cover door is broken, a new housing will be needed to correct the issue.; ordrng 1 W11172791 (Water filter housing)"

"Arrived on site for customer complaint of unit over producing ice, found bail arm not inserted. I inserted bail arm, unit tested good.

Arrived onsite for range not preheating. Checked igniter and did not find visibly damaged. Checked amp draw and was not getting any readings and igniter was not glowing at all. Check for voltage at harness and did not get a reading. Checked for voltage at control board and unit board was not sending voltage. Control is faulty.

Arrived on site to test unit for upper rack notCleaning. Test unit and removed filter and found chopper blade completely clogged. Removed chopper blade test unit and unit test good job complete.

Arrived on site to replace tub. Replaced tub could not test unit due to unit not installed no power cord to unit. Job complete.

Arrived onsite for door being loose upon arrival found unit door was loosening as glass wasnt clinging on tightly. Replaced and tested. Unit is now operating as designed.

"Arrived on site to install previously diagnosed parts. Removed drip pan, evap fan in RC, fan in FC, UI, and HV board and installed new drip pan, evap fan in RC, fan in FC, UI, and HV board. Used foil tape to wrap both thermistors along with securing them with a zip tie. Powered up fridge and ran diagnostics. All thermistors checked good. Fans running as designed. Compressor ramping up to speed. Customer knows to allow 24 hours before putting food back inside. Job completed."

"Arrived on job for complaints of oven not working properly. Called tech line 7731430732. Oven working normally today and last time customer used it. Tech line recommended checking wiring harnesses for loose connections, none found. If problem continues recommend replacement of TCO."

Arrived on site to test unit for no power. Test unit and found unit getting 120v but control not responding.

"Arrived on site for customer complaint of unit not making ice, found unit would make ice, it was just thin. Found good frost pattern, found some dust build up on condenser, I removed the dust build up, water valve, fill sensor, and pump ass tested good. If problem continues will need evaporator thermistor.

Onsite for range door panel dented. Pics in SDQP. Photo of closing doc in SDQP. Ordering door panel and nameplate. Office to reschedule. ; ordrng 1 W11106273 (Door panel stainless) and 1 W11178521 (Nameplate)

Arrived on site to test unit for unit not getting water. Test unit and found spoon stuck under float making unit think it was full of water due to float in the up position. Removed spoon test unit and unit test good job complete.

Arrived onsite for unit not filling and starting.looked at the unit. Tested the unit. Latch would not lock. Replaced the latch.tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for no ice. Removed bin ran icemaker through a cycle icemaker dumped ice and filled with water adjusted shut off arm

"Arrived onsite to install previously diagnosed parts. I installed the RC evaporator fan harness, Ui and HV control. I added some shims to the evaporator cover to ensure a good drain. I assembled the unit and tested. All functions passed and the unit began to cool. I advised the customer to give the unit 24 hours to cool to proper temperatures. Job complete."

"Arrived on site to diagnose refrigerator that is not making ice. Customer informed me another company had checked the icemaker prior, and installed a spare. I checked the door harness and found the plastic protector split, but wires feel to be intact. I ran the icemaker and it cycled, but does not seem to find home position and wont fill. I put the customers original icemaker in and ran that, and it filled. Gears on icemaker are bad, and tray is grinding, I advised customer to leave doors closed for 1 hour prior to us getting there, so returning tech can verify temperatures are within range. ; ordrng 1 W10873791 (Icemaker) and 1 W11089236 (Comtrol)"

"Arrived onsite for washer not spinning. Upon arrival found unit actuator visibly failed replaced and proceeded to test. Found unit still not operating found voltage going to control to be correct and no failure in wiring. Checked and found unit control not sending 120 for motor, ordering new control and motor jic after visual failure of actuator. Office to reschedule upon arrival of parts.; ordrng 1 W11368855 (Control) and 1 W11222082 (Motor)"

"Arrived on site and inspected refrigerator and found icemaker is broken, ice tray has separated from housing. after replacing it ran test 44 and icemaker cycled and ran test 45 and icemaker filled, job complete"

"Arrived on site for no ice. Small amount of ice made from this morning,ran diagnostics,ice bin test passed,ran harvest tested passed dumped ice,ran fill test passed checked switches passed. Informed customer of operation of icemaker and fast ice operation"

"Arrived on site for washer not displaying low detergent and not counting to WiFi. Performed diagnostics mode and checked fault codes, none stored. Removed top to the inspect dispenser and found dispenser terminal disconnected. Connected terminal and found display showing low detergent. Reset WiFi and connected to customer phone. No water leaks detected during service. Job completed."

"Arrived on site for d/w intermit working power failure have tech call tech, techline while in the home--TRIED TO RESET>>. Found dishwasher would not go into diagnostics when sequence is pressed. No lights illuminate when buttons pressed. Ensured breaker was on and it was. Checked junction box and wires were connected properly. Removed front panel to inspect connectors at control. All connections were good.

"Arrived on site for no ice. Ran diagnostics weak water flow entering reservoir with filter removed diagnosed a defective valve,replaced valve reran diagnostics all test passed.; used 1 W10897719 (Water valve) from stock"

"Arrived on site and inspected the washer and found standing water in tub, inspected drain pump and found harness is not connected. Took 1 picture After resetting it washer will now complete a diagnostic cycle. No water leaks detected at time of service, job complete."

"Arrived on site to inspect unit for not spinning normally, upon inspection found the unit spun and agitated the middle plate but not the whole tub, wash plate was unable to be removed,

Arrived on job for complaints of buzzing noise from refrigerator. Found that refrigerator was operating normally.

"Arrived on site to inspect unit for not allowing selection due to error code, upon inspection found the miscommunication errors, replaced both console and control. All functions returned. Complete"

Arrived on site to install previously diagnosed microwave door to resolve door closing issues. Replaced door and tweaked hinges for better Contact. Tested and verified all is working as designed. Call complete.

"Arrived on site and inspected Dryer Ann Found heating element housing has fallen out of rear mounting, reassembled it and it is now heating and operating normally, took one picture airflow meter is showing partially restricted and recommended to homeowner that vent Exit on the home be inspected, Job complete"

Arrived onsite for dishwasher not draining. Upon inspection found failed drain pump and clogged drain line. Removed debris from line and replaced drain pump. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Found dryer heating as designed upon initial temp test. After five minutes the dryer would not heat past 140. Found control was not sending proper voltage. Removed control and installed new control. Tested temps again and found thermal cut off faulty. Ordering thermal cut off kit to return and complete the repair. ORDERING AND Returning with another thermistor JIC. ; ordrng 1 280148 (Thermal cut off) and 1 WP8577274 (Thermistor)

"Arrived on site to diagnose washer that is not filling normally and throwing error. Ran unit in diagnostic and found inlet valve humming / stuck for cold side. Hot side working ok. Provided estimate for new inlet valve to resolve no cold water. Replaced inlet valve and retested and found unit working as designed with proper cold fill. no water leaks found."

"Arrived on site for sealed system repair. I gained access to the compressor and dryer. I punctured the dryer and found no pressure in the system. I gained access to the rc evaporator and found the drain pan, evaporator cover and housing damaged. I installed a new compressor, uv dryer, access valve, rc evaporator, cover, housing and drip pan. I pulled a vacuum on the system and found it holding. I put a measured charge into the system and found the pressures while cooling the freezer at 0 psi low and 145 psi high. The unit is working as designed job complete."

"Arrived onsite and found dishwasher mounted properly, however cabinet support broken causing dishwasher to be loose. Advised customer that cabinet would need to be repaired to secure the dishwasher. All else checks good."

"Arrived on site for customer request to replace inner glass, after replacing inner glass, unit tested good.

"Arrived on site for customer complaint of unit not dispensing ice and water, found spacer needed, I installed spacers, unit tested good."

"Onsite for dryer clicking when pressing start button to activate cycle. Found 240 at outlet. From control, found motor open. Motor needed,returning with CNTRL JIC. Office to reschedule.; ordrng 1 6931EL3002M (Blower tstat) and 1 5835EL1002A (Blower wheel) and 1 4681EL1008A (Motor) and 1 EBF61734701 (Belt switch)"

Arrived onsite for cold water not filling. Looked at the unit and found that the cold water valves had sand stuck in it from the water coming. Replaced valve and ran water with the hose only for a min to get any more sand out. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site to install previously ordered ice maker and harness. Removed and replaced both and unit tested as designed. The ice maker filled and was harvesting when I departed. Job completed.

"Arrived on site to inspect unit for not defrosting normally, upon replacement of ui per techline found no change to units defrost issues, ordering control. Office to reschedule ; ordrng 1 W11214887 (CNTRL-ELEC)"

Arrived onsite to replace damper. Replaced damper. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on job for complaints of leaks. Found the water hose from valve to dispenser had small hole that only pushed water out when called for. No damage to electrical. Repair line with coupler. Called safety on hold for over 20 minutes. No additional leaks detected at time of service.

Arrived on job for complaints of oven door. Found that glass was separated. Replaced glass and name plate.

Arrived onsite to install previously diagnosed parts. I installed the bellow and tested the unit. The unit is working as designed at this time with no more leaks detected during service. Job complete.

"Arrived onsite and found hi voltage circuit would need to be replaced

"Arrived onsite to assess refrigerator after adjustment. Unit is partially cooling and is intermittent. Water bottle in freezer is partially frozen. Cooling is not consistent. Will need control, dampener, and thermistors replaced. Need AUTHO to proceed with repair. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 2 WR55X10025 (sensor,temp ff)s"

Arrived on site to leaking dishwasher and found drain hose attached somehow to wash motor . Will need clamps to attach hose to proper place on tank . Also ordering motor mount if needed Instructed customer not to use dishwasher . Call to set return .; ordrng 1 Clamp and 1 W11036663 (Mount mount)

"Arrived on site to diagnose washer that is squeaking and making noise when its running. Ran unit in diag mode and found no error codes present. Tested unit in high speed spin and found squealing coming from unit. Checked belt and found belt debris and marks from belt slipping on cam and motor pulleys. Checked gearcase and found no play or oil from gearcase. Ordering motor, belt and cam to resolve. Office to schedule when parts arrive. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor)"

Arrived on site to replace control board. Replaced board test unit and oven not coming on on it own. Turned oven on and off and unit test good job complete.

"Arrived on site to test unit for LF burner not turning off. Found bad infinite switch. Replaced switch, tested unit, unit works good. Unit is receiving proper voltage. Job complete."

"Arrived on site to test unit for not cooling. Unit was unplugged. Plugged unit in and compressor kicked on, evap motor working as designed. Frost pattern started to develop then compressor kicked out on thermal after running for 20mins. Compressor was extremely hot to the touch pulling 2.9amps when running. Recommended replacing compressor.

"Arrived on site and replaced broken right hand hinge

"Arrived on site to test unit for ice maker leaking. Found ice maker was was not mounted properly preventing water from going into fill cup, spilling everywhere. Mounted ice maker properly, tested unit, unit works good. Unit is no longer leaking. Job complete."

"Arrived on site to inspect unit for not spinning when being used. Upon inspection found the unit was not receiving voltage to motor, checked harness and found a cut, rewired and tested. All functions returned. Complete"

Arrived on site and found wall oven control panel locked. Cycled power at breaker with no change. Will need to replace control panel. Office to reschedule ; ordrng 1 W11296171 (CONSOLE)

Arrived on site for heating issues with baking and broiler not working and smelling gas . Found aluminum foil covering heat vent in liner . Found broiler tube only lighting partially . Readjusted broiler gas tube . Broiler is Igniting properly . Oven temps are normal after instructed on foil on bottom of liner . No gas leaks detected at time of service. Job complete

Arrived on job for complaints of microwave not starting. Checked switches all good. In final try the console wipe the dark and no functions lights still working. Spoke to CS order new console and controls. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11236885 (console) and 1 WPW10260060 (cntrl-elec)

Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.

Arrived on site for refrigerator leaking. Upon arrival I inspected the unit and found water coming from the filter area. I disassembled the unit and found the water connection on the filter housing loose and leaking. I remounted the connection properly and reassembled the unit. After reassembly I tested the water dispenser on the door and found no more water coming from the housing. Call complete.

"Arrived on site for dishwasher not heating. Inspected unit and work area. Performed diagnostics mode and found fault code F-80 absent water flow (turbidity based), F96 no water in tub (turbidity based) and F128 low rinse aid. Tested all components in diagnostics mode and found heater not activating. Found failed OWI turbidity sensor.Removed failed OWI and installed new. Performed diagnostics mode and found fault code for sensor did not appear. Ran tested mode and found all working as designed, no water leaks detected.

Arrived on site to test unit for gasket not sealing properly. Found gasket is glued/molded together preventing proper seal. Unglued gasket and found a small hole behind glued area. New gasket has a small rip in it. Recommend replacing gasket to fix issue. Office to reschedule. ; ordrng 1 WPW10136734 (Gasket)

"Arrived on site to repair sealed system leak, I replaced compressor, filter drier, coupler, RC evaporator and filled with refrigerant

"Arrived on site to inspect unit for not allowing selection and not keeping time, upon inspection found the unit did heat and allow selection but customer was having intermittent issues, connected WiFi to fix time issues. Ordering console. Office to reschedule ; ordrng 1 W11297728EXCR (CONSOLE)"

"Arrived on site to test unit for grinding noise. Found loose rotor bolt, and clutch not properly engaging slider. Replaced rotor, clutch and slider. Tested unit unit is now working as designed and no noise present. No leaks detected. Job complete."

Arrived on site to install previously diagnosed parts. I installed all three controls. I tested each button and they are all working as designed now. I ran the microwave with a cup of water and it is still heating as designed. Call complete.

"Arrived on site for cooling complaint in fresh food section. Checked temp in freezer reading 4? fresh food warm,no ice build up on evaporator cover,good air flow entering fresh food section. Ran diagnostics fresh food thermistor read shorted then switch replaced diffuser assembly that includes thermistors,checked air flow to fresh food section good.

"Arrived on site for customer complaint of unit not cooling, found sealed system leak, ordering compressor, evaporator, coupler, and filter drier. SS is covered under warranty. ; ordrng 1 W10836706 (Evaporator) and 1 Cnote (Office to reschedule) and 1 Cnote (SS tech/2 hour job) and 1 W10575980 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (UV drier)"

"Arrived on site for washer having error code F3-E1. Inspected unit and work area. Hard unit on and perform diagnostic mode. Found error code F3-E1 water system error F9-E1 long drain, F6-E3 communication error between ACU to UI and F8-E3 overflow conditions. Gained access to drain pump and disassembled. Inspected for blockage and measured motor windings. Found no issues with drain pump. Gained access to airtrap assembly and checked for blockage in analog pressure hose. Found issue with control.

Arrived on site for refrigerator not cooling. Ins unit and work area. Found unit powered off. Plugged unit in and found compressor not turning on. Gained access to compressor and found starting device burnt to compressor windings. Measured resistance on start windings and found opened. Found failed compressor.

Arrived on site for microwave needing previously diagnosed magnetron capacitor and diode. Upon arrival I confirmed the previous diagnosis during disassemble Edo I also found that there was an exhaust fan cover flap that had been installed and due to the lack of space between the microwave and the exhaust vent itself I had to remove the vent cover because it was causing the microwave to retain too much heat and overheat after a few minutes of running after installing the needed parts and reassembling a test of the unit I was able to retest and verify that the unit heats for over five minutes as design and customer was able to confirm microwave usage. Call complete

"Arrived on site to inspect we tried to enter diagnostics mode but the control keyed shorting out. We replaced control then entered diagnostics mode and found code F32 slow drain. We tested unit with new control all cycles ok. Unit operating as designed.

Arrived onsite for refrigerator not producing ice. I found the FC=3. I found the ice maker would not jump engage. I verified 120Vac at the harness to the ice maker but no voltage passing through the ice maker itself.The customer agreed so I replaced the ice maker and powered the unit on. The ice maker wheel began rotating on its own and dispensed water as designed. I advised the customer to give it 24 hours to start producing as designed. No leaks detected during time of service.

"Arrived on site for customer complaint of unit sparking constantly, found burner head screws rusted out and would need to be drilled out and burner heads replaced.

Arrived onsite for dryer not operating for more than a couple mins. Upon entering diagnostics I found F3E1 F4E3. I checked the thermistors resistance at the control as well as the thermistor and they showed within range according to the techsheet. I inspected the bulk head and confirmed it is free and clear of any blockage. I re assembled the unit and tested function. I found the unit still has the same issue. With the error codes present for thermistor and restricted airflow but airflow and thermistor showing good I recommend replacing the main control due to it not reading these things correctly. ; ordrng 1 W11537215 (Control)

"Arrived on site for refrigerator not cooling. Upon arrival I found RC, FC, condenser fans all running. Temps in both compartments were room temp. Found compressor not running. Verified 120v power supply to Orion board. Found wattage to board fluctuating between 35 and 41 watts. Inspected sealed system and found a high side leak between condenser and compressor and no refrigerant in system. I repaired connection between condenser and compressor and pulled vacuum on unit. Recharged system with 4.65oz then restored power to unit. Found Orion board had also failed and wasnt allowing compressor to kick on. I replaced Orion board. Allowed compressor to run over 15 minutes and found psi lvls at -10 lowside/115 highside. Inspected further and found there was a between rc evap and cap tube. Tried repairing leak but found cap tube to corroded and breaking to closely to wall liner to be able to safely add an extension.

"Arrived on site for Cycle Time is Not Advancing - Front Load Washer. Placed in diagnostics and F9E1 F0E2 F8E1 F9E1 F5E2 came on. Tried running drain and spin and UI was not responding to touch. Placed in diagnostics again and ran manual test. Cold 1 valve sounded weak,but cold 2 valve sounded strong and hot valve sounded strong. I went to drain the water and couldnt hear the drain pump running. Placed in quick diagnostics and it drained and went through all cycles. Returning with all previously ordered parts. Ordering UI (W11325569) due to no response when touching screen just in case it is needed. This laundry room is very small. Customer understands we will need the laundry room clear of nail carts, chairs, and anything else that can be pulled out from the laundry room so we can create a work space area and have somewhere to place the dryer once its removed from the top of the washer. Full-size stackable units. Will require two techs to complete the repair. .. ; ordrng 1 W11325569 (UI control)"

Arrived onsite for unit not spinning or agitating. Looked at the unit from underneath and found that the belt had fallen off. Re attached belt. Tested the unit. Unit tested good. No issues at this time. Let customer know about loading and how much detergent to use in the unit. No issues at this time. Job complete

"Arrived on site for washer making clicking sounds . Ran diagnostics, unit didnt agitate . Found actuator has failed . Ordering actuator . Call to set return ; ordrng 1 W10913953 (Actuator)"

Arrived on site for washer tripping breaker during spin cycle. Upon arrival I inspected the breaker and found the unit on a GFCI breaker. I entered the unit into diagnostics and found no error and that the unit would complete a full diagnostic cycle. I contacted techline and spoke with Anthony SR# 7731430535. I was informed that the complained issue is labeled as nuisance tripping because of the gfci breaker and the unit not being compatible. I informed the customer that in order for the unit to stop tripping they would need to have an electrician investigate the breaker and have it changed. Call complete.

Arrived on job for complaints of freezer. Called tech line 7731429068. They recommended replacement of the evaporator fan motor. ; ordrng 1 W11369036 (MOTOR )

Arrived onsite to install previously diagnosed parts. I installed the ice maker and tested the part. All tests passed and the IM diagnostics showed PA for pass. No leaks detected during time of service. Job complete.

Arrived on site to replace cooktop and panel. Replaced both parts test unit and unit test good job complete.

Arrived back on site to inspect why the ice wont dispense. Discovered the ice container is defective causing the malfunction. Ordering the complete ice container W11185686. Office to reschedule return services. Needs more work ; ordrng 1 W11185686 (ICE CONTAINER (MT05))

"Arrived on site and inspected refrigerator and found small amount of frost on left corner. Found airgap and gasket and reseated gasket and it is now working properly. Recommended to homeowner that when door is closed ensure it closes all the way to prevent any future frost buildup, job complete"

"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostic and started a normal cycle twice and washer is operating properly. No further repair is required at this time, job complete"

Arrived onsite for unit being too cold. Unit was in recommended setting. Took temperature readings inside the freezer and got Negative 1 degree. Called tech line. Said that temperature readings are correct. Had me move the control damper in the freezer to min and control settings in the red to just below recommended. Said it should help with the temperature. Spoke with Anthony got sr#7731431980. No leaks at this time. Job complete. Customer has no email available

Arrived on site to install previously diagnosed damper control to resolve clacking sound coming from damper. Installed new damper control to resolve. Retested unit and verified unit is working as designed. Call complete.

"Arrived on site to follow up on refrigerator with icemaker that isnt producing any ice. Checked icemaker and was able to complete a harvest, but unit did not fill. Found fill tube was frozen again. Customer showed me that the freezer still had a good amount of ice in the back. When I checked the freezer I found ice had frozen the fan blade on the evaporator fan. Temperature did not drop below 11 in freezer due to frozen fan from door leak ice buildup. Advised customer on procedure to defrost unit to resolve ice buildup. Advised customer to follow up with us if issues persist after defrosting, and we will need to come back with an evap fan motor / harness to resolve. Unit should be working as designed once the ice is cleared. Call complete."

"Arrived on site and inspected refrigerator and found freezer temperature is 10 degrees and fresh food temperature is 37 at this time.