We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Kevin
Job Details: 05/18/2021
"Arrived on site and found top left wheel is broken. Replaced all four to ensure repair, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Austin, TX 78756
Luis
Job Details: 05/18/2021
"Arrived on site for beeping noise and freezing in fresh food. Per customer greens will freeze on 3rd shelf and beeping noise,found carbon monoxide detector causing beeping noise called tech support per tech support greens need to be placed in drawers advised customer if not placing in drawers to rotate greens
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine getting an F3E2 error code. I put the unit into diagnostics mode and found stored error code F3E2 for a temp sensor fault. I manually activated the cold valve and it almost instantly threw the F3E2 code. I gained access to the control and harness. I found the harness broken directly at the heater. I am ordering the harness and will return with all other parts. Office to reschedule. I advised the customer they could not use the unit at this time. No leaks observed at the time of service. ; ordrng 1 W11449075 (NTC Harness) and 1 W11316252 (Main Harness)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Driftwood, TX 78619
Andrew
Job Details: 05/18/2021
"Arrived on site to replace gearcase, splutch, rotor, stator, clutch and lid. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE RANGE
Model CGS990SET2SS
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor shorting out, I removed and replaced the ignitor and tested. Found the ignitor not glowing. I found the control had shorted out when the ignitor went bad. I removed and replaced the control and retested and the unit is operating as designed. No gas leaks detected during service, job completed.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Taylor, TX 76574
Wesley
Job Details: 05/18/2021
"Arrived onsite and found unit ui operating as designed in diagnostics. Ui not needed. Repaired heating issue by correcting l1 wiring at power block, advised customer on repair. All checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Round Rock, TX 78665
Wesley
Job Details: 05/18/2021
Arrived onsite and found icemaker lost position. No other apparent problems. ; ordrng 1 W11115534 (Icemaker)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QD2A
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace switch assembly. Replaced assembly. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
Arrived on site to diagnose dishwasher with issues with upper rack. Found top rack adjustor broken. Replaced with new adjustor kit with metal rails. Tested and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for burners not igniting. Test unit and found wire at spark module not secured. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for dishwasher not turning on. Test unit and found wires at junction not connected. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose dishwasher not running. Found the unit was in Control lock. Removed control lock. Customer showed me the panel was broken and they had a hard time opening and closing the door. Found a screw retainer broken on the panel. Found the handle pocket is broken, likely causing issues. Verified unit is running, but backing into the sink. Cleared disposal and freed up so unit can properly drain. ; ordrng 1 WPW10401481D2C (Pocket D2C)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dryer with long dry times. Found dryer fully functional but partially clogged external venting. Homeowner will need to have vent cleaned to correct issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/18/2021
Arrived on site for oven over heating. Inspected unit and work area. Found door gasket door setting correctly. Adjusted door gasket and tested door operation. Performed temperature test at 350? on bake mode and measured 1st 3 cycles. Found average temperature at 364?. Calibrated down 10?. All tested good. Spoke with customer on user care guide.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous diagnosis, I removed and replaced the power board, hv control and due to the unit having a chatter valve, I installed a reducer with pex line at the back of the unit. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
"Arrived on site to follow up on dishwasher not heating. On arrival customer advised me the unit had stopped washing altogether and didnt appear to be heating or spraying. Found control no good in box. Also found diverter is just clicking and will not lock into place and run.Office to schedule first available appt. ; ordrng 1 W11085683 (Sump and motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to replace burner head for cooktop, customer informed us the lower left burner works intermittently, we replaced the burner head and now the unit is operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS0
Near Austin, TX 78750
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with doors that would not stay open. Upon arrival the customer stated they felt the doors slammed back to hard after opening the doors. The customer also stated he has had a few other technicians out to check the door out. The customer himself has already adjusted the door height, replaced the hinge bushing, and spring. These all made no difference. I found the door to be opening as designed and advised the customer the purpose behind this was to prevent the door from being left open. I found the door to be operating as designed. The customer also found the flapper on the IM arm kept falling off. After further inspection I found the flapper and arm to be in perfect condition. I installed the flapper and advised the customer it was most likely not seated correctly between the wedge and hook on the flapper. I found the unit to be working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near The Hills, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of loud noise, found out that customer had paused unit during a cycle and the drain pump activated. I found the unit wasnt able to recognize water level after unit was paused, unit had to run its course of draining before any tests could be done. I ran calibration tests, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Paige, TX 78659
Jacob
Job Details: 05/18/2021
"Arrived onsite for selection knob possibly broken. Looked at the knob. Knob was still good to use, customer wasn?t sure it was still usable. Showed customer that the knob is good and is made to come off the control on purpose. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for not completing cycles. Found no stored error codes. Attempted to run unit in auto diagnostics and unit was acting erratically. Console was also not responsive. Replaced console fascia board and control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose washer that is not agitating or washing well. On arrival when unit did try and agitate I found the whole basket was moving, and not the washplate. Found the shifter was disconnected from the splutch. Removed and replaced the shifter. Ran through diag cycle and verified unit is now properly working as designed. Ran calibration. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 05/18/2021
"Arrived on site for a cooktop with the front right burner continuing to click after on. I gained access to the spark module and found that the spark module was getting 120V on the white neutral wire to ground when it should be zero. The orange to ground also had 120V. This indicated reverse polarity on the outlet. I found good voltage at the wall and no reverse polarity. I found nothing grounding out either and the ignitors good. I called techline and spoke with Austin and received SR# 7730786674. Austin recommended replacing the spark module and when done it still had the issue. I then checked voltage at orange wire to ground on spark module and started a burner. We found the orange wire lost all voltage. This again indicates bad polarity. Austin recommended replacing the power cord on 5e unit. Ordering power cord, and switch harness as well. Office will have to reschedule. ; ordrng 1 W10868537 (Switch Harness) and 1 W10392003 (Power Cord)"
We serviced a
FRIGIDAIRE WASHER
Model FEX831CS0
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found no mechanical failures to unit and all parts fully functional. Advised homeowner noise is only covered if caused by a failed part or if it affects function of machine. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Knocking or Thumping Noise - Top Load Washer. Tested suspension of basket and suspension tested good. Placed in diagnostics and no error codes came on. Ran diagnostics and completed all cycles as designed. Explained to customer they were experiencing uneven loads and would need to pause the wash cycle and redistribute the items inside to help the basket spin without getting off center. Showed customer how to place items in the washer in loose heaps to ensure the items distribute evenly throughout the wash cycle. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/18/2021
"Arrived on site for refrigerator not dispensing ice and requesting to replace water reservoir. Inspected unit and work area. Found RC door cam broken and not allowing door to close properly. Tested ice maker operation and found auger motor not activating. Tested voltage to auger motor and found failed motor. Informed customer the brown on water reservoir is a stain on the outside unless water is brown. .; ordrng 1 AMONLYFORRETURN (AM) and 1 JSONLY (JSO) and 1 WP2182179 (CAM KIT) and 1 WP2188917 (SHAFT) and 1 WP2220458 (COUPLING ) and 1 WP2252130 (AUGER MOTOR ) and 1 WP2256126 (RESERVOIR )"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for Locked, Lock or Loc - Wall Oven. Found oven door in locked position. Was able to get oven door open, but screen would not clear the Controls Locked display. None of the buttons would respond on the UI. Only the touch screen on the UI responded. Went outside to turn off breaker to oven for two minutes. Powered back on and everything was still the same. Reached out to tech support and they confirmed the UI display will need replacement.
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
"Arrived on-site for dishwasher not filling. Confirmed previous diagnosis for stuck solenoid. Replaced motor assembly and spray arm base. Tested unit and is functioning as designed. No leaks before, during, or after repair. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not cooling freezer correctly, upon inspection found the unit had a restriction in lower evap causing freezer temps.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not cleaning properly, rinse aid not dispensing, and damaged screen, found spray arms broken, dispenser not dispensing, and screen broken. Ordering all parts. ; ordrng 1 WPW10463906 (Screen) and 1 WPW10317197 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of lights not working found failed light module in RC upper right side on top of unit. After replacing unit tested good, but the color of the lights are different, they are still working and the part number is correct, but Jenn Air may have redesigned the light modules."
We serviced a
KENMORE WASHER
Model 110.475126
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect washer noises and unit not draining. Upon further inspection, I found the unit with water inside the tub. Placed the unit in drain/spin mode and tested and when the drain pump came on, it was very loud. I removed the water with my vacuum and tilted the unit back to inspect the drain pump. I found the dr pump empellars had broken off the axle and will need to be replaced. I removed and replaced the drain pump and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
Arrived on site for refrigerator with broken rails. Upon arrival I found the rails broken were molded in with the liner of the interior of fresh food section.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Temple, TX 76502
Jonathan M
Job Details: 05/18/2021
"Arrived on site for a refrigerator that still icing up in the freezer section. Inspected unit and work area. The customer also complained about moisture buildup inside of her food. She advised that when she goes to open stuff, there?s water around the edges of the containers. Check temperatures and found the freezer sitting at 1?F. Found the refrigerator section sitting at 37.4?F. The customer did advise that the unit is not doing all the things that she?s mentioning today as it has seem to clear up. I called Whirlpool Techline and spoke to TJ SR# 7730787047. He advised that based on the customers complaint, to raise the freezer door up a quarter of an inch and to turn on the mullion heaters on all the time in tests 36 and 40. I did not find any water buildup or ice buildup inside the bottom of the refrigerator section so he advised to make no further repairs. He did advise that the customer that ambient moisture can also play a part in frost buildup in the freezer and that that is normal. Unit is not working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Leander, TX 78641
Jonathan S
Job Details: 05/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed burner and installed new. Tested operation and found burner caps warped and allowing gas to escape. Removed burner caps and installed new. Tested all burners, all tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
"Arrived onsite for microwave beeping and flashing. Upon inspection could not duplicate issue. Customer did have recording of display malfunctioning. Display was non legible and was scrolling across screen. Issues may be intermittent. Customer will monitor. If unit continues with issue, recommended replacing Display/control assembly W11256450, W11333816 and W11342846."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for dishwasher not drying dishes. Upon inspection found unit working as designed. Customer was instructed to use rinse aid and keep filled. Recommended running tap to insure hot water was supplied to unit. Also instructed customer on proper loading and the effects on dish ware material. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Refrig leaking inside ice bin frozen in place. Found ice bin stuck in housing. When attempting to remove the ice bin I broke the facia cover off. Found the button that releases the ice bin was not engaging the mech to release the ice bin. Ordering a new ice bin to return and complete the repair. Fridge had been defrosting since yesterday morning. I inspected the evaporator coils in the freezer and they still had a good amount of frost on them. Removed ice maker and inspected ice mold. Everything looked good but when I filled it with water from the sink into the original ice maker it was dripping water. Installed new ice maker. Once I plugged in the fridge the ice maker called for water. No drips were coming out of the ice maker. Fridge should no longer freeze the ice bin into the housing because the new ice maker does not drip. Ice bin will be removable because it will have a properly working mechanism to release it from the housing. ; ordrng 1 W11185686 (Ice bin)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS02
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to diagnose filter not coming loose to replace new one. Customer informed that he thought the cover might have broken off, found that the cover was slightly misshapen due to the molding of the part. Replaced the cover and installed the filter that the customer provided and informed him of using every drop rather than off brand filters. Tested water pressure and dispenser for excess air, unit is operating as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of lights not going off, i found lights not going off when doors closed. I called techline, I checked all electrical connections, tested door switches, tested ohms on P5, J8, K3 connectors. Powered unit on and off multiple times, disconnected UI harness, disconnected all light harnesses and checked for wiring issues, everything tested good and on final test the lights stayed off. Customer will call us if problem continues, if problem continues will need UI control Appliance Manager, UI harness and all lighting circuit harnesses and lights/light housings. SR 7730790519"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Buda, TX 78610
Andrew
Job Details: 05/18/2021
Arrived on site to test unit for not spinning. Found no stored error codes. Unit ran diagnostics twice with no issues. Unit is operating as designed. All functions responding in manual and auto diagnostics. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model LAT8504AAE
Near Austin, TX 78717
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine with its feet fallen out and causing the unit to be off balance. I installed the new feet and leveled the unit. The nit is now level and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC section and found it at 50 degrees on a setting of 34 degrees. While testing, I found this RC evaporator/cover with frost/ice on it. Removed the cover and scroll and using my steamer, I removed the frost/ice. I removed and replaced the RC evap thermistor and secured it with foil tape and ziptie on the suction line and filled the wire nuts with manufacturer approved silicone to seal the connections from getting wet and corroding. Replaced the old fan scroll with new and tested the unit. Placed the unit in diagnostics and checked test #7 and adjusted it from #1 to #2 defrost setting. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Lorena, TX 76655
Jonathan M
Job Details: 05/18/2021
Arrived on site for refrigerator with ice buildup. Inspected unit and work area. Found ice block sitting on the bottom of the freezer causing the freezer to leak and doors to steal shit at times. Found evidence of a frosted over drip tray underneath the evaporator. Remove the back cover and remove the clog from the drain hose. Steamed off excessive ice buildup underneath the evaporator and reassembled unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Killeen, TX 76549
Al
Job Details: 05/18/2021
Arrived on site and inspected French door refrigerator cooling issues.Took temperatures and got 65/64.Accessed the compressor and found the compressor was burning hot to the touch.There was NO frost pattern present.Found the compressor is the issue and will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Humming Noise - Side by Side Refrigerator. Found evaporator fan was the reported noise. Fan does not sound abnormal. When doors are opened fan stops running as designed. Dampener opens / closes as deigned. Placed in diagnostics and no error codes came on. Fridge cooling as designed. Customer has temps set to recommended. All operations and sounds are normal. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Kingsland, TX 78639
Cliff
Job Details: 05/18/2021
"Arrived on site to diagnose a refrigerator that is not producing enough ice. Found since unit is not occupied ice in bucket stacking under icemaker and bail arm is hitting ice and registering bucket as full. Ice dispenser will need to be ran regularly to distribute ice evenly in bucket, and this will allow a larger quantity of ice to be available. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
Arrived onsite for unit not spinning. Tested unit. Drum would not spin. Upon further investigation found that the belt had ripped and the motor coupling for the belt had broken off. Replaced belt and motor. Tested unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of shaking. Ran test cycle and washer moves . Replaced shocks. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David Z
Job Details: 05/18/2021
"Arrived on site to follow up on icemaker that was overfilling and dumping sheets of ice. Replaced filter head, icemaker and valve to resolve. Heard unit harvest after install. Customer will follow up if issue persists, but unit appears to be working as designed at this time. Call complete. No water leaks found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bastrop, TX 78602
Jacob
Job Details: 05/18/2021
Arrived onsite for unit leaking water. Tested the unit and saw water dripping from the drain pump. Looked at the drain pump. Saw that the drain pump was not seated properly to seal with sump. Re attached the drain motor correctly. Tested unit. Saw no leaks from the drain. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for drawer rusted. Confirmed the rust on slider an replaced drawer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Tommy
Job Details: 05/18/2021
"Arrived onsite for dishwasher having F1 E1 error code. Upon arrival cycled unit multiple times could not get unit to repeat error.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no failures to unit at this time and noise is just normal compressor operation. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Andice, TX 78628
Jonathan S
Job Details: 05/18/2021
Arrived on site for microwave Ben fan making noise and control panel blemished. Tested operation to verify noise. Found noise coming from venthood fan. Gained access to fan blade and found a pice of plastic stuck to blade and causing noise. Removed plastic and tested operation. Assembled bent together and checked for air leaks. ; ordrng 1 W11175576/STAINLESS (PANEL)
We serviced a
WHIRLPOOL WINE COOLER
Model KUWR204ESB00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
Arrived on site to test unit for not cooling. Found suction line on compressor was cracked on solder joint. Also found high side line was leaking refrigerant. Attempted to remove low side line on compressor but it broke off in compressor fitting. Needing new compressor to fix issue. Office to reschedule. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube)
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near Georgetown, TX 78628
Lou
Job Details: 05/18/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a rattling noise. I disassembled the unit and found the exhaust pipe loose. Using the pads that were prescreened for today, I secured the exhaust pipe to the blower housing and back panel and secured the blower housing collar with the pads and an extra screw. Reassembled the unit and retested and unit is operating as designed and more quiet and customer approved of the normal noise of the unit. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
"Arrived on site for washer turning off when start button is pushed. Upon arrival entered diagnostics and found following error codes F5E2 F2E1. Upon further inspection found main control was shorting out and shutting down.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found drain pump nonoperational. Pump and control to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11497943 (Pump) and 1 W11410063 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for loud humming/whirling noise. Found actuator connection was not connected preventing unit from shifting. Secured connection, tested unit, unit works good. No stored error codes. No leaks detected. Ran diagnostics with no issues. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near San Marcos, TX 78666
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not keeping water liquid in fridge, upon inspection found the upper cab at about -4, last tech replaced control and ff thermistor, replaced freezer thermistor. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bertram, TX 78605
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dishwasher that is not cleaning. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and advised on best cycles and options for best performance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not washing found failed wash motor, I replaced wash motor, wash motor tested good, but no enough water was entering unit, found failed valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model MGR5750ADW
Near Austin, TX 78703
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for gas smell test unit and could not find gas leak. Found smell coming from oven when unit turning on. Checked burner flames and ignite and unit test good job complete.
We serviced a
MAYTAG RANGE
Model MGR6775BDS19
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected washer and found cam is grinding down, where it is connected to gear case. Gearcase is beginning to fail. Replaced it and cam kit and washer is now operating properly also had to replace hub as well, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Austin, TX 78727
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated it has not been working for roughly a month. I put the unit into diagnostics mode and found the thermistor good, ice bucket sensor good, but the unit would not harvest. I could not check fill due to IM being in break position still. I unplugged the unit and gained access to the IM. I found the harness that goes to the IM on/off switch was broken. I spliced the harness and used a wire nut and electrical tape to secure it. I then tested the unit on test 44 and it harvested as designed. I ran test 45 and it filled as designed as well. I waited for the IM to harvest on its own and it did. The unit is now working as designed. No leak observed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
Arrived onsite for unit not washing. Put unit In diagnostics and got and motor not running error. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced door. Tested unit. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Belton, TX 76513
Jonathan M
Job Details: 05/18/2021
Arrived on site for a dishwasher that?s not drying dishes. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through an auto test and found the unit running as designed with the heater taking on at the end of the cycle. Went over user care guide and best drying tips. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS22SGPCSS
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
"Arrived onsite for refrigerator not dispensing water. Upon arrival found unit fc door water line was not allowing water through, steamed unit out through both ends of line and tried to steam and heat door. Found unit still not thawing. New door will be required for repair. ; ordrng 1 WR99X10057 (Door fc)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
"Arrived on site to diagnose a vent hood that is vibrating heavily. Found cracked fan blade, ordering part and office to set return appointment. ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78756
Leonardo
Job Details: 05/18/2021
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Austin, TX 78735
Robert
Job Details: 05/18/2021
Arrived on job for complaints of leaks. Ran test cycle and found the water in question is not coming from washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for refrigerator RC section not cooling. Upon inspection found frost buildup on evaporator cover. Removed buildup for inspection. Thawed compartment. Put unit in diagnostics and could not activate defrost heater and evaporator fan was not running. Replaced evaporator fan motor and harness. Did not correct issue. Unit having potential electronics issues. Need to return with main control (RWO) and UI. Office to reschedule.; ordrng 1 W11518204 (CONTROL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78727
Justin
Job Details: 05/18/2021
Arrived on site for a refrigerator having food freeze in the refrigerator compartment. The customer stated and showed me some of her veggies that are freezing and stated that her shrimp and water even freeze sometimes. Upon further inspection I found gasket sealing properly and in good shape. I checked the temps and found the FC at 6?F and the RC at 34?F after being open for a little bit and set at 41?F. I also found the fresh food section at 32?F. I put the unit into diagnostics mode and found both thermistors reading good and the evap fan running as designed. I took out the fresh food drawer and found the damper slightly stuck open. I gained access to the control and ohmd out the RC thermistor from P5-1 to P5-2 and found it at 3.35k ohms. I ohmd out the FC thermistor at the control from P5-3 to P5-4 and found it at 5.73k ohms. I rechecked temps and found these readings accurate. I found both at the same pins giving proper VDC of 1.5-5. I checked voltage for air baffle closing at P3-4 to P1-2 and found correct voltage. I then checked voltage for air baffle opening from P1-2 to P2-5 and could not get any voltage in service step 3. This indicates bad control and is not communicating with the damper properly. I called techline and spoke to Steve and received SR# 7730791197. Steve advised replacing the control. I am ordering the control and bringing back all parts. If the control still does not send voltage when opening to the damper then we need to replace the damper. Returning tech needs to recheck voltage in step 3 at control from P1-2 to P2-5. ; ordrng 1 W11399844 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFFH2067DW3
Near Round Rock, TX 78681
David S
Job Details: 05/18/2021
"Arrived on site to diagnose water leaking from the bottom of the fridge and potentially oil as well. Customer informed us the unit was leaking at the back of the unit and was curious if oil was leaking as well. We pulled out the unit and checked it for leaks at the compressor, found rust and corrosion of the lines coming from the compressor near the heat exchanger, checked the evaporator and found only a partial frost pattern, water leak was coming from the drain pan. Spoke to the customer about the unit needing a drip pan and sealed system repair.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBPA
Near Temple, TX 76502
Jonathan M
Job Details: 05/18/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice maker and did several checks on the refrigerator and freezer section. Found the freezer section sitting between seven and 11?F. Found the refrigerator sitting at 41?F. Spoke to SW and was advised to check the condenser coil?s for lint buildup. Found massive lint buildup on the condenser coil?s and was advised that that might be their issue altogether. Advise customer to remove lint off the coils due to her flooring situation. Her laminate flooring does not go all the way underneath the refrigerator and thus it is extremely difficult to get the unit out due to the adjustment in height. The customer advised that she would have her husband do it when he gets home. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78739
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected dryer and found it is heating properly but airflow is restricted, took one picture. Vent to the exterior of the building will need to be cleared/clean by building maintenance. Recommended that resident not use dryer until this has been done properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78752
Scott
Job Details: 05/18/2021
"Arrived on site for no power to range . Found main harness burned up. Replaced harness , tested all burners and preheated oven . All checked normal. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78744
Kevin
Job Details: 05/18/2021
arrived on site and inspected dryer and found it is rattling while running, disassembled dryer and added he sound pad underneath motor mount. Dryer is now significantly less noisy, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXNQ00
Near Killeen, TX 76542
Al
Job Details: 05/18/2021
"Arrived on site and inspected refrigerator side lighting not working.Checked door switch and socket and neither were defective.Discovered the issues were located inside the control box, since his display was also out on the control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose refrigerator making some noise. On arrival customer told me he would periodically hear some loud screeching coming from unit, but everything is working fine. I ran diagnostic mode and as on as you plug the unit in, the noise starts from the FC. Found the icemaker and rotating and screaming periodically. Ordering new icemaker to resolve. No stock avail. Office to schedule when we can get part. ; ordrng 1 W11284458 (Icemaker)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced harness and control and all checks good at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not washing, found failed wash motor, I replaced wash motor/sump unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to replace control on previously diagnosed oven, replaced the control and tested bake and broil, both operated as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Killeen, TX 76541
Al
Job Details: 05/18/2021
Arrived on site and inspected newly purchased French door refrigerator freezing vegetables in the crisper drawers.Found the crisper drawers needed to be set on High and customer needs to sort the vegetables per the customer manual.No parts needed.All functions of the unit tests good.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Austin, TX 78749
Robert
Job Details: 05/18/2021
Arrived on job for complaints of over filling. Customer keeps washer in plugged when not in use and found it overflowing with water. Recommend replacement of valve.
We serviced a
MAYTAG COOKTOP
Model CSG7000CAB
Near Austin, TX 78749
Robert
Job Details: 05/18/2021
Arrived on job for complaints of gas smell. Recommend replacement of regulator.
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
"Arrived onsite for unit not starting. Tested unit. Unit would not start. Upon further inspection, found that the door switch was broken. Ordered part. Office to reschedule.; ordrng 1 W10569603 (switch door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model et8gtmxkq00
Near Austin, TX 78750
Luis
Job Details: 05/18/2021
"Arrived on site for no cool in fresh food. Found evaporator incased in ice,removed evaporator cover found blown defrost thermostat,uploaded picture of blown thermo. Defrosted evaporator,replaced defrost thermo,powered unit on checked air flow to fresh food compartment good. ; used 1 WPW10225581 (Bimetal) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB700BW0
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of leaks in tub. Found valve not shutting off. Replaced valve and test. No leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
"Arrived on site and cleared air trap stem for no water detection occurring during load according to service pointer W11367903, Water is flowing just fine. Advised customer on repair, all checks good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for washer basket goes down, not washing clothes basket goes down, not washing clothes. Placed in diagnostics and F0E2 over sudsing came on. No other error codes came on. Tested basket by pressing down and suspension tested good. Cleared error code and ran through diagnostics. Washer completed all cycles of diagnostics. Found legs were all the way up and basket easily touched the tile floor underneath the washer when basket was pressed down. Lowered all legs in order to raise up the washer. Placed in high speed spin to ensure the basket was level. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204EPA
Near Lakeway, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit rubbing on side when closing the door, I had to adjust custom wood panel that attaches to door panel, unit tested good."
We serviced a
ELECTROLUX RANGE
Model E30GF74HPS3
Near Austin, TX 78704
Leonardo
Job Details: 05/18/2021
Arrived on site to replace orifice holder. Replaced orifice holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Copperas Cove, TX 76522
Al
Job Details: 05/18/2021
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78759
David Z
Job Details: 05/18/2021
"Arrived on site to diagnose gas leak coming from cooktop. Customer informed me that they feel they can smell gas under the cooktop in the cabinet, after it had cooked, several times. Ran unit and ran a gas sniffer on all connection points. Could not verify leak on top end. Ran gas sniffer under the cooktop in the cabinet with the doors closed and still could not find a leak. The cabinet under the unit smells faintly of either gas, or the smell of the wood used. Advised customer to have their builder redo the gas line and pipe connection to be extra safe, but could not verify any leak coming from the cooktop or regulator. Reported findings to safety, SR7730717991. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for water not dispensing and no ice production. Found unit was pushed up against water line pinching the water line shut. Placed tape on line against rear of unit to keep from bundling and prevent issues. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8120HC0
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for dryer leaving debris in drum. Ran diagnostics and found no stored error codes. Ran digital air tester and manually tested air flow and all passed. Recommended customer clear lent trap after every use. Unit is functioning as designed. Customer made note of power button occasionally have issues. Did not record any issues with UI this visit. Customer will monitor. Job complete