Service History 768 - Appliance Express

Near Austin, TX 78738

Brandon

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDT920SADM0 "Arrived on site for customer complaint of unit not draining, found debris in drain pump causing drain pump to fail, I replaced drain pump and cleared debris, unit tested good, no leaks.

Near Austin, TX 78703

Matthew

Job Details: 11/09/2020

MICROWAVE WHIRLPOOL WMC50522HZ1 Arrived onsite for microwave not functioning. Upon inspection found unit has failed control. Job complete.

Near Austin, TX 78738

Brandon

Job Details: 11/09/2020

REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for customer complaint of unit not making ice, not cooling, and running all the time. Found fresh food section at 48, freezer at 14.5 degrees, and weak frost patterns. Found sealed system issue, ordering evaporators, compressor, and drier. Also found freezer module and fresh food module failed, ordering modules. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 W10276644 (compressor) and 4 W10758333 (module)s and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"

Near Leander, TX 78641

Lou

Job Details: 11/09/2020

WASHER MAYTAG MVW7232HW0 "Arrived on site to inspect washer not filling. Upon further inspection, customer advised that the unit is not filling with enough water. Customer advised that they have a water softener. I placed the unit in diagnostics showing no error codes. I tested the valve manually and the cold & hot functions are operating as designed. I tested the unit and it is operating as designed. I made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."

Near Austin, TX 78748

Robert

Job Details: 11/09/2020

WASHER AMANA NTW4516FW3 Arrived on job for complaints of not washing. Found drain error washer not filling properly. Corrected drain issue and test . No leaks detected at time of service.

Near Killeen, TX 76543

Job Details: 11/09/2020

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site and inspected side by side not cooling.Unit has been unplugged for a month due to no cool.Customers sister advised a previous company (Kingdom Appliance) came out and told her she needed more Freon and hed order the part and return to install and never came back.She advised theyve lost several hundred dollars in food and insulin and other vital medications.Communicated through sealed system thread on sealed system checklist.Ordering compressor access valve, dye drier, sealed system tech with 2 hours and authorization.Office to reschedule the customer for return service appointment.Needs more work ; ordrng 1 CNOTE (RESEARCH FOR ACCESS VALVE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HOURS) and 1 W10780378 (COMPRESSOR ) and 1 W11179385 (DRIER)"

Near Austin, TX 78734

Brandon

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of dishwasher not heating, ran diagnostics cycle, found unit working as designed, found rinse aid was not being used, instructed customer to use rinse aid."

Near Georgetown, TX 78626

Jimmy J.

Job Details: 11/09/2020

RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to remove damaged panels. Removed UI panel and installed new UI panel. Removed scratched cooktop panel and installed new cooktop panel. Job completed.

Near Harker Heights, TX 76548

Tyler

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDF510PAYSA "Arrived on site for dishwasher not cycling properly. Upon further inspection of the unit I found the unit did fill and drain fine but even with proper voltage being sent to motor the motor itself would run. I replaced needed part and retested unit. Dishwasher is now functioning as designed. No leaks before during or after repair. Call complete."

Near Austin, TX 78749

Leonardo

Job Details: 11/09/2020

RANGE LG LRG3193ST Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Near Austin, TX 78756

Matthew

Job Details: 11/09/2020

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for washer not powering on. Upon arrival pressed power button and interface blinked. Pressed power button again and unit turned on. Ran diagnostics with no issues. No error codes. Turned unit off. Tried again and unit need the power button pressed two times to activate. It seems as though the control panel has an intermittent short. Once the unit is on all cycles are functioning . Made customer aware of issues. If part is needed (W11319991 )

Near Round Rock, TX 78665

Jimmy J.

Job Details: 11/09/2020

WASHER WHIRLPOOL WFW5620HW0 Arrived on site for washer is constantly off balance. whether I have a few things or a large load. Always with blankets and towels. I think I just need to be educated on what cycles to use for what. This machine is VERY temperamental.Placed washer in diagnostics and no error codes came on. Ran a normal cycle with hot water and then with cold water. Water levels are normal. Customer will make sure to include multiple items going forward to give the washer a chance to balance itself and recalibrate in order to avoid unbalanced loads.

Near Leander, TX 78641

Lou

Job Details: 11/09/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and control failing, I removed and replaced the console and cycled power to allow one control to process info to the other control. Then removed and replaced the main control and cycled power again and programmed the unit. Placed the unit in diagnostics and tested and unit is operating as designed. Job completed. Provided the customer with their new SAID # to program WiFi to the unit."

Near Austin, TX 78737

Leonardo

Job Details: 11/09/2020

VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to replace sockets and switches. . Replaced sockets test unit and unit test good job complete

Near Austin, TX 78747

Kevin

Job Details: 11/09/2020

REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found fresh food temp is 30 degrees, water reservoir is frozen and will not dispense. replaced thermistor and recommended that customer leave doors open until water reservoir defrosts. Prescreened control board is

Near Austin, TX 78734

Leonardo

Job Details: 11/09/2020

DISHWASHER KITCHENAID KUDP02FRSS2 Arrived on site to test unit for upper rack not washing. Test unit and found clogged chopper blade not allowing pressure to get to the top rack. Cleaned blade test unit and unit test good job complete.

Near Elm Mott, TX 76640

Jonathan M

Job Details: 11/09/2020

RANGE GE JGB660EEJ4ES Arrived on site for an oven that is not heating properly and has a partial display missing. Inspected unit and work area. Tested unit on a normal 350°F bake and found the igniter and the gas valve coming on properly. The customer advised that the unit does he but that the center of her oven doesnt get as hot as the edges of her oven. She advised it has always done this but wanted to know if theres was something causing this. I advised her that the reason why is because the gas comes in at the sides under the cover plate and that because of where the heat comes in there are going to be hot spots in her oven. I advised her that weve been told by the manufacturers that she needs to be moving her food around inside the oven while its baking and to not leave it in one place due to this issue. Found display board not completing numbers on two of the number displays. Replaced control and tested unit. Unit is working as designed. Call complete.

Near McGregor, TX 76657

Jonathan M

Job Details: 11/09/2020

WASHER MAYTAG MVW7232HW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced bezel, strike, and latch and tested unit. Unit is working as designed.

Near , TX 76691

Jonathan M

Job Details: 11/09/2020

REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived on site for refrigerator thats not cooling in either freezer or refrigerator sections. Inspected unit and work area prepped. Checked pressures and found the low side in a vacuum at -15 psi and the high side at 85 psi. Checked for leaks and found a potential leak at the lock ring fitting to the condenser. Spoke to CS and he has already ordered a condenser. .; ordrng 1 LOKRINGKIT (LOKRING)

Near Leander, TX 78641

Lou

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher over heating and upper rack falling. Upon further inspection, I found the tub badly bent/warped at the door opening. I found the door gasket missing and wrapped around the top of the tub. I found the rivets holding the tub together at the opening had popped out. I found the bottom of the outer door panel badly dented. When I pulled the upper rack out, the wheels came unattached from the adjusters due to the tub being bent/warped at the opening causing the rails to widen at the opening of the unit. Tested unit in diagnostics and the unit operated as designed, but it is leaking water at both bottom corners at the front due to the gasket missing and the tub and door being badly dented/damaged. Also, I found the drain pump not installed correctly and is leaking. I advised the customer of my findings and will have to order parts to complete the repair. I am ordering the tub, outer door panel, both hinges, door gasket, s

Near Temple, TX 76502

Tyler

Job Details: 11/09/2020

REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on site for refrigerator not making ice. Upon arrival I ran tests 56-59 and found an e2 error code show up Indicating the ice maker motor failed to locate the home position. After running multiple tests I found the ice maker motor was receiving proper voltage but the motor wouldnt rotate. We will need to return with a new ice maker. Customer also stated they have been having an issue with the ice maker bucket falling apart. Upon inspecting I couldnt replicate the issue but informed customer that once we had the ice maker repair and could test functionality further we would see how the bucket preformed then. Office already set rescheduled appointment. Customer did request TG to come back and make repairs.; ordrng 1 CNOTE (CUSTOMER REQUEST TGO) and 1 W11294907 (ICE MAKER)

Near Kempner, TX 76539

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher not cleaning dishes.Found the pump, motor and control were all defective.

Near Killeen, TX 76541

Job Details: 11/09/2020

WASHER WHIRLPOOL CAM2742TQ3 "Arrived on site to install previously ordered part.Removed and replaced the timer, reassembled and unit still did not drain.Found the drain pump was clogged with a small shirt.Cleared the obstruction, reassembled and unit tested and drained as designed

Near Copperas Cove, TX 76522

Job Details: 11/09/2020

RANGE GE JB645RK1SS "Arrived on site and to photograph the damage to the top of the unit, went to clean the unit and unit cracked.Took several photos and submitted to claims; O-emld tckt"

Near Killeen, TX 76549

Job Details: 11/09/2020

DRYER WHIRLPOOL WED4815EW1 Arrived on site and inspected dryer burning smell.Confirmed the complaint and found customers rental company needs to have customers ventilation system cleaned.I left the ventilation tube off the unit so customer can dry on the first load.Customer satisfied.Job complete

Near Kempner, TX 76539

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDF530PAYM3 Arrived on site and inspected dishwasher customer said was completely dead.He advised since the initial call the unit began working again.I tested the unit and confirmed all aspects of the unit work properly.Job complete.Customer satisfied

Near Austin, TX 78724

Richard

Job Details: 11/09/2020

DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for the dishwasher panel dented. Replaced panel but during installation of handle I broke the screw off in the stud. Will need to come back and replaced the handle studs and screws. Ordering parts and office to schedule ; ordrng 2 W10316572 (screw)s and 2 W11049903 (stud)s

Near Lakeway, TX 78734

Leonardo

Job Details: 11/09/2020

COOKTOP KITCHENAID KICU500XSS01 Arrived on site to replace module and display. Replaced both parts test unit and left rear burner not working correctly all other 3 burner working as designed. Will need to order new hot plate. Office to reschedule. ; ordrng 1 NEEDSAUTHO (NEEDS AUTHO) and 1 WPW10328391 (HOT PLATE LEFT REAR )

Near Lockhart, TX 78644

Noah D

Job Details: 11/09/2020

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for issues with the clock, replaced the top console per last tech. Tested for all functions and found no issues. Job complete"

Near Austin, TX 78704

Scott

Job Details: 11/09/2020

DRYER WHIRLPOOL WGD5620HW1 Arrived on site for no heat dryer . Found one of the connections had come off the primary coil . Reconnected moles . Unit is now heating properly . No gas leaks detected at time of service. Job complete .

Near Georgetown, TX 78628

Jonathan S

Job Details: 11/09/2020

WASHER SAMSUNG WF405ATPASU/A2 "Arrived on site to install previously diagnosed part. Disassembled front of unit and uninstalled old drain hose. Found significant rust on lower half of unit do to usage of unit with leak. Installed new drain hose, reassembled unit and ran test cycle. Found no water leaks after service. Unit working as designed.

Near Austin, TX 78736

Leonardo

Job Details: 11/09/2020

MICROWAVE WHIRLPOOL WMC30516AS0 Arrived on site to test unit for start button not responding. Test unit and found start butting not taking command.

Near Austin, TX 78747

Kevin

Job Details: 11/09/2020

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected wall oven and found interior light will turn on when door is open, when set to on at the diagnostic component activation, and through the customers app. The button for the light on the console is unresponsive. A new console will be needed to correct issue.; ordrng 1 W11296171 (CONSOLE)"

Near Austin, TX 78704

Richard

Job Details: 11/09/2020

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the diffuser is causing the noise. Replaced diffuser and noise is gone. Customer also had a complaint about the ice bin clumpy up to were ice would not dispense. During testing found that the ice door is not closing allowing warm air to mix with the ice in the bin. Causing the issue. Will need to replace the dispenser door. Ordering parts and office to schedule ; ordrng 1 W11098702 (door-ice)

Near Kyle, TX 78640

Andrew

Job Details: 11/09/2020

OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for broken grate leg. Verified grate was broken. Grate kit I was sent with had right side grate broken but needed left side. Replaced left side grate customer was ok with having one new grate and one older one. Job complete.

Near Austin, TX 78753

Matthew

Job Details: 11/09/2020

DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer making loud noise. Upon inspection found failed blower wheel. Replaced wheel, tested unit and unit is functioning properly. Job complete."

Near Austin, TX 78738

Robert

Job Details: 11/06/2020

REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.

Near Spicewood, TX 78669

Robert

Job Details: 11/06/2020

WASHER WHIRLPOOL MHW8630HC1 Arrived on job for complaints of buttons not working. Ran diagnostics and found no issues with buttons unable to reproduce. No leaks detected at time of service.

Near Burnet, TX 78611

James

Job Details: 11/06/2020

WASHER MAYTAG MVW7230HW0 Arrived on site and tested operation. Ran automatic diagnostics and found all functions working. Ran ui test and found all buttons operating properly at time of service. Instructed customer that the buttons are capacitive touch and if pushed too hard or too soft they sometimes will not respond. Unit tests good. Job complete

Near Austin, TX 78749

Kevin

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRS331SDHM00 "arrived on site and found water is still dripping into the icemaker overflowing it. Replaced water valve and it is still dripping into icemaker, unplugged the refrigerator and it is still dripping. Spoke with techline and they said the water pressure is likely not high enough to keep the valve closed. Water pressure will need to be corrected to complete repair. 7729224255."

Near Leander, TX 78641

Lou

Job Details: 11/06/2020

OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to inspect range broiler door damage. Upon further inspection, I found the broil door panel dented at the right and left bottom corners. I removed and replaced the door panel ad tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near The Hills, TX 78738

Robert

Job Details: 11/06/2020

WASHER WHIRLPOOL MVW7232HW0 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 11/06/2020

OVEN KITCHENAID KODE500ESS04 "Arrived on site for oven not maintaining temperature. Inspected unit and work area. Found aluminum foil on liner. Had customer remove foil, no damage from foil. Performed temperature test on both ovens on bake mode at 350°. Lower oven average temp 337°, upper oven 344°, had to calibrate lower oven up 20° and upper oven up 10°. Found lower door not sealing properly, uninstalled door and reinstalled. Found door closing properly. Walked customer through how to utilize tools button on UI and how to calibrate to her liking if needed and how to turn sound on interface on/off/up/down. Unit working as designed. Call complete."

Near Spicewood, TX 78669

Brandon

Job Details: 11/06/2020

REFRIGERATOR ELECTROLUX E32AR85PQSE "Arrived on site to repair condensation leak, I added sealer and insulation to refrigeration lines, unit tested good."

Near Austin, TX 78737

Leonardo

Job Details: 11/06/2020

RANGE KITCHENAID KSIB900ESS1 Arrived on site to replace display and hot plate and cooktop and module. Replaced all parts test unit and unit test good job complete.

Near Wimberley, TX 78676

Andrew

Job Details: 11/06/2020

WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to test unit for wet clothes at end of wash cycle. Found hot and cold water lines crossed. Swapped lines. Tested unit, unit works good. No leaks detected. Job complete."

Near Temple, TX 76502

Cliff

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site to diagnose a refrigerator with a freezer door that will not close.Found freezer door rail locked up. Replaced freezer door rail and tested unit. Found all is functioning properly at this time. It was not hooked up to water and is dealer stock.

Near New Braunfels, TX 78130

Noah D

Job Details: 11/06/2020

REFRIGERATOR FRIGIDAIRE FFSS2614qs6A "Arrived on site to inspect fridge and install damper, upon inspection found the damper not opening or closing, replaced damper and all functions returned.

Near Georgetown, TX 78633

Tyler

Job Details: 11/06/2020

FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for refrigerator needing previously diagnosed thermistor as well as main control. Ive been stalling necessary parts I was able to read some of the unit and verified that there are no new error codes or anything indicating any other issues I informed the customer that it would take about 24 hours for the temperatures to fully stabilized but they have them set to you but the unit is now cooling and working as designed call complete

Near Austin, TX 78750

David Z

Job Details: 11/06/2020

REFRIGERATOR KITCHENAID KFXS25RYBL2 Arrived on site to diagnose refrigerator freezing items and not making ice. On arrival found the rubber boot / seal for the ice chute was removed and icemaker was pouring cold air into RC. Water line for icemaker is frozen. Ordering new thermistor for RC since customer says that seal had been for a bit and havent had problems. Reattached the ice chute seal and secured with silicon. ; ordrng 1 W10316760 (thermistor) and 1 W11415785 (WATER TUBE)

Near San Marcos, TX 78666

Andrew

Job Details: 11/06/2020

MICROWAVE AMANA AMV2307PFS3 "Arrived on site to replace wire harness from previous diagnosis.

Near Seguin, TX 78155

Noah D

Job Details: 11/06/2020

WASHER MAYTAG MHW6630HW0 "Arrived on site to inspect washer for not allowing selections on UI, upon inspection found and confirmed issues with the touch pad. Was not provided console. Ordering correct console. Complete.; ordrng 1 W11294860 (PANEL)"

Near Spicewood, TX 78669

Robert

Job Details: 11/06/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on job for complaints of display temperature moving on its own. Will need console to correct issue. ; ordrng 1 W11296171 (CONSOLE )

Near Lakeway, TX 78734

Richard

Job Details: 11/06/2020

REFRIGERATOR GE UNKNOWN Arrived onsite for the refrigerator and freezer door not sealing properly.

Near Robinson, TX 76706

Jonathan M

Job Details: 11/06/2020

WASHER MAYTAG MVWX655DW0 "Arrived on site for a washing machine thats leaking in the water without the unit being turned on. Inspected unit and work area. Found unit full of water and drained out unit. Customer had disabled water from the wall in order to stop the unit from continuing to fill. Turn the water valve back on and found water seeping into the basket. Tested voltage at the valve and found no voltage. Replaced the housing and tested unit. Unit is working as designed.

Near Waco, TX 76712

Jonathan M

Job Details: 11/06/2020

RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for a range that has no power. Inspected unit and work area. Went to test voltage at the terminal block and found terminal block blown on the L1 side. Tested voltage going to the unit and found proper voltage. Found black wire disconnected from the connector. Reattached wire to the connector and replaced the terminal block. Tested the unit and unit is working as designed. Call complete.

Near Leander, TX 78641

Lou

Job Details: 11/06/2020

WASHER WHIRLPOOL WTW8500DW5 "Arrived on site to inspect washer not filling. Upon further inspection, placed the unit in diagnostics showing error codes F8E1, F3E2, F0E3, F0E4. Clear3s the codes and continued with test. While filling, the unit cold water failed to open and fill. Hot water filled as designed. Unit is operating as designed after fill. Customer provided POP. I removed and replaced the inlet valve and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

Near Austin, TX 78744

Leonardo

Job Details: 11/06/2020

MICROWAVE WHIRLPOOL WOC97EC0HZ03 Arrived on site to test unit for console not responding and unit turning on and off. Found bad console replaced console test unit and unit test good. Advised customer to have unit connected to Wi-Fi.

Near Leander, TX 78641

Kayman

Job Details: 11/06/2020

DISHWASHER KITCHENAID KDFE104HPS0 Arrived onsite for dishwasher with no water going through either spray arm. Upon inspection and while in diagnostics I found a stored error code for a motor failure. I replaced the sump and motor assembly and retested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete.

Near Austin, TX 78747

Kevin

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and inspected refrigerator and found water is not dispensing, pull refrigerator forward and found water line is kinked by installation. Unkinked Waterline and water is now dispensing properly. Also found ice bin is jammed in the crushed position cleared blocking ice and it will now work properly, job complete"

Near Austin, TX 78753

David S

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for sealed system repair. I gained access to the evaporator. I installed a new evaporator, housing, drain pan, mounting tab, and evaporator cover. I reassembled the unit and put a charge of r134a into the system. I found good pressures on both the fresh food and freezer evaporator. The unit is operating as designed. Job complete."

Near Pflugerville, TX 78660

Tommy

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRF535SWHV02 "Arrived onsite for frost in freezer found gasket not making proper contact. Replaced gasket also found gasket had some damage. Replaced gasket and tested. Unit tested good. Gasket held tight. I informed customers to keep a watchful eye on it for the next 48 hours to,we sure it shut properly."

Near Horseshoe Bay, TX 78657

James

Job Details: 11/06/2020

REFRIGERATOR JENN-AIR JS42PPDUDB02 Arrived on site and installed ew inverter. Tested operation and found unit working properly. Job complete

Near Burnet, TX 78611

James

Job Details: 11/06/2020

WASHER WHIRLPOOL MHW5630HC0 Arrived on site and tested operation. Found long drain error. Filled unit with water and attempted to drain. Found chattering from drain pump area while attempting to drain. Found no obstructions in pump filter. Unit will need new drain pump assembly to repair. ; ordrng 1 W11458345 (DRAIN PUMP)

Near Smithville, TX 78957

Andy

Job Details: 11/06/2020

REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for refrigerator leaking. Tested and inspected unit and found failed ice maker stuck in twist position allowing water to flow over side of ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78744

Leonardo

Job Details: 11/06/2020

DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived on site test unit for no power. Test unit and found white wire at junction box not secured. Secured white wire test unit and unit test good job complete no leaks present at this time.

Near Round Rock, TX 78665

Tommy

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite found uI had some damage so I replaced while onsite. Found customer issue was actually the outlet behind the refrigerator and they will need electrician. Job Completed.

Near New Braunfels, TX 78130

Noah D

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not producing, upon talking to Techline Sr# 7729218786 was advised to replaced the upper valve again. Office to reschedule ; ordrng 1 W10341329 (VALVE)"

Near Waco, TX 76710

Jonathan M

Job Details: 11/06/2020

MICROWAVE WHIRLPOOL WML55011HS3 Arrived on site for a microwave that was flashing an F1E for error code. Inspected unit and work area. Confirmed complaint and found that it was an issue with the microwave relay in the control. Replaced the control and tested unit. Unit is working as designed. Call complete.

Near Canyon Lake, TX 78133

Andrew

Job Details: 11/06/2020

WASHER WHIRLPOOL WFW5090GW

Near Marion, TX 78124

Noah D

Job Details: 11/06/2020

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not powering on, upon inspection found the controls with correct voltage, tested with boards and inverter. No change. Spoke with Techline # 7729221920 and was instructed on finding 5e harness break, ordering harness and UI. Office to reschedule ; ordrng 1 W10512203 (HARNESS) and 1 W10677118 (UI )"

Near Austin, TX 78738

Brandon

Job Details: 11/06/2020

DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived on site for customer complaint of knocking noise, I ran diagnostic test, ran short test cycle on normal, found unit tested good at time of service."

Near Burnet, TX 78611

James

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL MDB9959SKZ0 "Arrived on site and tested operation. Found errors for not draining, over flow and wash motor not running. Cleared faults and ran diagnostics. Found water in over flow pan but no leaks found in diagnostics. Also found no water in unit upon arrival. Wash motor just humms and will not pump,water. Unit has failed wash motor and will need new to repair. Office to schedule return services due to part availability. ; ordrng 1 W11416363 (WASH MOTOR)"

Near Cedar Park, TX 78613

Kayman

Job Details: 11/06/2020

DRYER WHIRLPOOL WED8000DW4 Arrived onsite for dryer not heating. Upon inspection I found the dryer on eco boost. I tested the unit and it seemed to be heating. I accessed the back of the unit and found part of the vent disconnected inside the unit not allowing air to flow properly. I reconnected the vent and checked for any lint build up within the system but found none. I retested the unit and it is blowing and heating as designed. I reconnected the unit to the wall and the timer began to climb 20 mins. I went around outside to try and verify airflow in the vents but I could not find any air or even hear the dryer air coming out. I advised the customer will need to get their vents cleaned to restore performance to the unit. Job complete.

Near Austin, TX 78758

Scott

Job Details: 11/06/2020

OVEN FRIGIDAIRE FGB24L2ASB "Arrived on site for oven not heating . Found igniter has failed . Replaced igniter .oven preheated successful. No gas leaks detected at time of service.

Near Robinson, TX 76706

Jonathan M

Job Details: 11/06/2020

DISHWASHER FRIGIDAIRE FGHD2433KF1 "Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer advised that she had run three loads in her dishwasher since they moved in and the fourth load she ran the unit leaked water all over the floor. She advised that she has not run the dishwasher since. Ran unit through a quick wash without soap and found unit over sudsing in the dishwasher. Ran unit for 15 minutes and did not replicate issue with the unit filling, recirculating, and draining. I asked the customer about her soap usage and found the soap they were using a double concentrated dishwasher cleaner and them using a high amount of rinse aid. I asked the customer if they wash their dishes prior to loading them and she advised that they did. Advised for the customer to use no more than 2 tablespoons of liquid detergent and to switch to a generic single concentrate cleaner. Unit is working as designed. Call complete."

Near Round Rock, TX 78664

Tommy

Job Details: 11/06/2020

RANGE WHIRLPOOL WFG320M0BW2 Arrived onsite for range control board running hot. Upon arrival found customer had unit in broil when they found board hot and unit was running hot by ventilation. I warned customer that that was were the vent was and it would heat. Found unit operating as designed. Job Completed.

Near Round Rock, TX 78681

Paul

Job Details: 11/06/2020

WASHER WHIRLPOOL WTW8500DC6 Arrived onsite for a washer that leaks water when its off. I found the fill valve weeping water into the dispenser and eventually into the tub when the unit was off. I replaced the housing and tested the unit. The valves are closing properly. There were no water leaks present at the time of service. Call complete.

Near Spicewood, TX 78669

Robert

Job Details: 11/06/2020

MICROWAVE WHIRLPOOL WMC50522AS1 Arrived on job for complaints of door not opening. Found the trigger behind button not locking in place. Adjusted trigger and now door working properly.

Near Pflugerville, TX 78660

David S

Job Details: 11/06/2020

MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for microwave not heating properly. I inspected the unit and work area. I inspected metered into diagnostics and found no fault codes. I tested the unit with a cup of water and found it heating properly. I found the console not responding properly during testing, you have to hit the same button multiple times for it to change. I am ordering the console W11297728 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11297728 (console)"

Near Leander, TX 78641

Lou

Job Details: 11/06/2020

COOKTOP KITCHENAID KICU509XBL00 "Arrived on site to install previously diagnosed and ordered parts. Due to the module failure and techs recommendations, I removed and replaced the the module, the back right hot plate and the front middle hotplate and tested. Unit is operating as designed. Job completed"

Near Pflugerville, TX 78660

David S

Job Details: 11/06/2020

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for Fridge not cooling.I inspected the unit and work area. I found the control on 7.0.0.0. I gained access to the freezer evaporator and found a partial frost pattern forming. I gained access to the compressor and found it running hot to the touch. I am ordering the ant compressor, non uv dryer and the rc evaporator just in case. The office will reschedule for sealed system and 3 hours. ; ordrng 1 3HOURS (3 HOURS ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10865322 (evaporator RC) and 1 W11025999 (compressor) and 1 W11109499 (drier-tube)"

Near Round Rock, TX 78664

Jimmy J.

Job Details: 11/06/2020

RANGE MAYTAG MET8800FZ01 Arrived on site for Poor Baking Results - Electric and Dual Fuel Double Oven Range COVID - Q 1-4 : NO*Inspected oven and found two sheets of foil in the bottom finish of the upper oven and two sheets of foil in the bottom finish of the lower oven. Removed foil. Ran three sets of temps in the upper oven and averaged 349. Ran three sets of temps in the lower oven and averaged 343. Oven is heating as designed. No calibration needed. Job completed.

Near Killeen, TX 76549

Job Details: 11/06/2020

REFRIGERATOR FRIGIDAIRE FFHS2622MBMA "Arrived on site and inspected side by side refrigerator not making ice.Confirmed the complaint and removed and replaced the ice maker.Noticed the unit filter needs to be replaced for water to flow as designed.Customer to replace filter for better flow.If ice maker still doesnt make ice unit will require the valve, previously diagnosed part.Job complete"

Near Wimberley, TX 78676

Andrew

Job Details: 11/06/2020

RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site to test unit for not heating. Found unit was set to -30 temp offset. Reset offset to 0. Turned unit on and tested to 350. Found temp was fluctuating. Replaced sensor, tested unit to 350, unit works as designed. Job complete.

Near Austin, TX 78725

Matthew

Job Details: 11/06/2020

RANGE WHIRLPOOL WEG730H0DS0 Arrived onsite to replace previously diagnosed parts. Replaced gas manifold. Checked all five valves connectors and main incoming valve with liquid leak detector to insure a secure fit. Restored power. Tested all five burners and all are functioning properly. No leaks present at this time. Job complete

Near Cedar Park, TX 78613

Kayman

Job Details: 11/06/2020

DRYER WHIRLPOOL MEDB765FC0 Arrived onsite to install previously diagnosed parts. I installed the moisture sensor. The unit is working as designed at this time. I advised the customer to monitor the unit and let us know. Job complete.

Near Bastrop, TX 78602

Andy

Job Details: 11/06/2020

DRYER WHIRLPOOL WED6620HC1 Arrived on site to install previously diagnosed UI and top. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Manor, TX 78653

Matthew

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite to replace previously diagnosed parts. Replaced freezer door. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

Near Liberty Hill, TX 78642

Jonathan S

Job Details: 11/06/2020

RANGE AMANA AER6303MFS2 Arrived on site for range oven not heating up to correct temperature. Performed temperature test on bake mode at 350°. Found average temperature at 366°. Customer stated he had been putting the temperature up 10-15° due to baked goods not being cooked through all of the way. He requested we adjust temp up 10° and informed customer on how to calibrate unit and about user care guide. Unit working as designed. Call complete.

Near Lakeway, TX 78734

Richard

Job Details: 11/06/2020

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer leaking water. During testing found that the leak is coming from the dispenser assembly. Will need to replace dispenser assembly. Customer accepted service ordered parts and office to schedule.; ordrng 1 W11465532 (DISPENSER ASSEMBLY )

Near Austin, TX 78723

Scott

Job Details: 11/06/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking . Found tub full of water and not draining . Checked and found plug in disposal. Removed plug . Unit will drain now . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."

Near Spicewood, TX 78669

Brandon

Job Details: 11/06/2020

VENTHOOD FRIGIDAIRE FHWC3040MS "Arrived on site to replace broken control, after replacing, found fan would not switch between speeds, only working on high. Ordering fan and another control. ; ordrng 1 5304491589 (motor assembly) and 1 5304491590 (control) and 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE )"

Near Leander, TX 78641

Lou

Job Details: 11/06/2020

DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, customer advised that the unit takes 2 or 3 times to dry clothing. Using my dryer vent test kit, I tested airflow to the unit. After two tests, the unit failed. I removed the vent tube from the back the unit and retested and the unit passed. I removed the back cover and checked the element and found the middle plate of the element burnt and warped. I replaced the element and retested and the unit is heating as designed. I recommended that the customer replace the vent tube with a more firm tube and have someone check the venting that goes in the wall up to the roof/side wall. No lint observed during service, job completed."

Near Austin, TX 78738

Richard

Job Details: 11/06/2020

OVEN KITCHENAID KEBC107KSS03 Arrived onsite for the oven not working. During testing found that the UI control is no good.

Near Georgetown, TX 78633

Jonathan S

Job Details: 11/06/2020

REFRIGERATOR KENMORE 106.589647 Arrived on site for refrigerator water filter not being able to be installed. Inspected work area and attempted to install water filter and was able to do so. Unit working as designed. Call complete.

Near Austin, TX 78731

Kevin

Job Details: 11/06/2020

RANGE JENN-AIR JGRP436HL00 "Arrived on site and found control panel is dented. Oven light button is non-functional and Start light is continuously on. Replaced control panel but this did not correct oven light and start light. Will need UI, and both buttons; ordrng 1 W11090650 (START BUTTON) and 1 W11090650 (OVEN LIGHT BUTTON) and 1 W11095713 (UI)"

Near Paige, TX 78659

Andy

Job Details: 11/06/2020

REFRIGERATOR WHIRLPOOL WZF79R20DW00 Arrived on site for freezer beeping over temp and ice on back wall. Upon arrival customer informed that she had re set the over temp and that fixed that issue but there is some ice on back wall. Checked temperature and temperature is normal. Checked for ice on evaporator and found none. Found some ice on upper vents due to condensation. Found gap between liner and cabinet allowing warm air in. Added adhesive to seal. No water leaks present at time of service.

Near Austin, TX 78703

Wesley

Job Details: 11/06/2020

WASHER WHIRLPOOL wtw5300vw3 Arrived onsite and found inlet valve needed. Replaced inlet valve. Unit is now operating as designed. Calibrated to customers liking.

Near Pflugerville, TX 78660

David S

Job Details: 11/06/2020

WASHER MAYTAG MVWB955FC1 Arrived on site for washer making a noise while in use. I inspected the unit and work area. I found fault code F6E2 communication error. I put the unit through a diagnostics cycle and found it not making the noise. I inspected the gear case and found oil leaking from the gear case. I am ordering a gearcase W11393684 ; ordrng 1 W11393684 (GEARCASE)