Service History 766

Near Austin, TX 78749
Leonardo
Job Details: 12/13/2019
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to test unit for unit leaking.
Near Seguin, TX 78155
Richard
Job Details: 12/13/2019
WASHER MAYTAG MVWB835DC5 Arrived onsite for the washer not filling all the way with water. Ran diagnostics all functions checked out good. Washer working to manufacture specs. Instructed customer on proper use and care of washer. Complete
Near Austin, TX 78757
Andy
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT720PADB1 Arrived on site for dishwasher not operating. Tested and inspected unit and found failed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78746
Leonardo
Job Details: 12/13/2019
MICROWAVE KITCHENAID KBMS1454BSS Arrived on site to replace switch holder and spring. Replaced parts test unit and unit test good job complete.
Near Austin, TX 78747
Kevin
Job Details: 12/13/2019
WASHER AMANA NTW4516FW1 "Arrived on site and inspected washer and found no saved error codes, found a mixed load of sweaters and a down windbreaker. Showed customer how this is an unbalanced load. Corrected load and showed how it will spin it properly loaded. Washer is operating as intended, no water leaks from connections at time of service. Sent video of washer spinning with clothing toDW, job complete"
Near Austin, TX 78748
Kevin
Job Details: 12/13/2019
WASHER MAYTAG MVWB300WQ0
Near Austin, TX 78738
Luis
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for loud noise ran diagnostics no odd noise present from fans,found small gap at corner of gasket adjusted gasket unit working as designed."
Near Georgetown, TX 78628
James
Job Details: 12/13/2019
REFRIGERATOR KENMORE 795.7313341 "Arrived on site and tested operation. I found unit not cooling properly. Freezer temp at 47 and fresh food at 52. Ran diagnostics and found compressor and fans running during diagnostics but the compressor making a gurgling sound. After diagnostics fans and compressor shut off and did not come back on. Unplugged unit for 1 minute and plugged back in. Unit is cooling at this time but the compressor is failing which Caused control to error out and shut the system down. Unit will need new compressor, drier and stub to repair.; ordrng 1 ADH73150210 (DRIER) and 1 TCA38091801 (COMPRESSOR ) and 1 TJ90SF8404 (STUB) and 1 TOOL (JIG)"
Near Pflugerville, TX 78660
David Z
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to diagnose an icemaker not producing after last service visit. Attempted to jump unit and force harvest cycle. Unit was not responsive. Removed icemaker and found ice was in the mold, but did not eject. Called tech line (SR7726633322). Checked voltage with door switch engaged and had 120v as needed. Per tech line replaced the icemaker again. Replaced icemaker and as soon as Switch was pushed the unit filled. All is working as designed at this time. Call complete."
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for “F2E2 error code” complaint. Inspected unit and found ui shorted.Ordering new ui.No leaks detected, at time of service.; ordrng 1 W11368911 (UI)"
Near Georgetown, TX 78628
Lou
Job Details: 12/13/2019
WASHER WHIRLPOOL WTW7500GC2 "arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the gearcase, clutch, & washplate due to an unknown noise during agitation. Also, while removing the rotor and stator, I found several scratches on the magnets of the stator; therefore, I removed and replaced it. Calibrated the unit and tested and the unit is operating as designed with no unusual noises. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the IM in the FC section was not working. I tested temps in the FC=9 degrees. I found that the IM shut off arm was in the off position. Placed the arm down and watched the IM harvest and water dispensed into the tray. Advised customer of my findings. No water leaks observed during service, job completed."
Near Austin, TX 78726
Jonathan S
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDF760SADM1 "Arrived on site for dishwasher not draining. Inspected unit and work area. Checked garbage disposal and found drain line clogged cleared drain line and tested unit and found draining. Customer stated that she bought unit at Home Depot and had extended warranty. Informed customer when service is needed to contact Home Depot. Ran drain cycle twice to flush hot water though drain line. Found all operating, no water leaks detected.
Near Austin, TX 78759
Jonathan S
Job Details: 12/13/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer making grinding sound during agitation . Found unit not installed and in customer kitchen. Installed unit and found aftermarket drain line installed and bent(see SD-QuickPic). Performed diagnostics mode and checked fault codes. Found fault F9-E1 for slow drain. Performed automatic test mode and no sound occurred. Inspected clutch and gear case, found no abnormal wear and tear. Removed wash plate and found minor wear and tear on threads. Installed new plate. Ran quick wash cycle to test operation. Spoke with customer on getting the correct drain line. All else tested good, no water leaks detected."
Near Austin, TX 78758
Cliff
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to replace both RC doors for refrigerator. Replaced both doors and nameplate. All is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78734
Scott
Job Details: 12/13/2019
RANGE JENN-AIR JDS9860AAP "Arrived on site for poor heating in oven . Checked element and sensor ,all checked normal . Preheated oven ,took 20 mins to heat to 315 . Turned oven then back on ,unit stayed 315 on temp prob but oven control was started to rise on temp . Will need control.
Near Round Rock, TX 78681
Dylan T.
Job Details: 12/13/2019
WASHER MAYTAG MVWB765FC3 Arrived on site customer complaint was water going into the washer when it wasn’t on replace the water valve ran the unit everything else work great all lines are dry
Near Rogers, TX 76569
Al
Job Details: 12/13/2019
RANGE KITCHENAID KGCU467VSS02 Arrived to inspect gas cooktop with front center burner issues.When turned on the front center burner ignites with a huge flame.I discovered there is NO orifice in the center burner.Customer will call office with correct model and serial number and a return service date.I photographed the unit and the issue.UNABLE TO CONFIRM MODEL AND SERIAL ON THIS DATE.; ordrng 1 RESEARCH (NEEDS FRONT CENTER ORFICE )
Near Round Rock, TX 78681
Paul
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. After defrosting the unit and upon further inspection I found right side screw anchor on the evaporator housing broken loose and the right side of the housing. broken out. Will need to replace the evaporator assembly and the cover to complete service. Ordering W10917531 EVAPORATOR. Sent routing a message to weigh the call for 2 hours and get SS labor authorized.; ordrng 1 W10917531 (EVAPORATOR)
Near Austin, TX 78702
Wesley
Job Details: 12/13/2019
WASHER WHIRLPOOL WFW560CHW0 "Arrived onnsite for unit not latching. No error codes. Replaced latch. Unit will lock and run in diagnostics but will not in regular use. Ordering main control to repair, office to reschedule. 2 man required for access. ; saved tckt"
Near Austin, TX 78732
Scott
Job Details: 12/13/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer not completing cycle . Ran diagnostics ,for long fill error code . Manually ran valve test all checked good. Ran test wash all checked normal . Couldn’t duplicate water issue . Did talk to customer and last two times used washer problem didn’t reoccure . Customer is on a tankless water heater and just changed filter . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78750
Jonathan S
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not cooling. Found unit has been unplugged since last tech was out. Customer stated that Mr. Appliance has been 4 or 5 times for same issue. Customer also stated that freezer will quit freezing 1st then power failure will occur . Powered unit on and performed diagnostics mode. Tested all DC fans and found all responding in diagnostics mode. Tested all other operations and was not able to locate failure. Tested DC motors resistance at control and tested defrost circuit. Called Whirlpool tech support and spoke with Kevin, went prior service and testing. He stated that to leave unit plugged in and have customer call when failure occurs. So I taking the best education guess from experience and customers description of failure. Removed FC evaporator fan and installed new. Removed main control and installed new.
Near Round Rock, TX 78681
David Z
Job Details: 12/13/2019
DRYER MAYTAG MED6630HC0 Arrived on site to diagnose a dryer making a loud rumbling sound when in motion. Ran dryer and heard vibration and noise coming from the rollers. Removed and replaced all rollers and idler pulley roller. Retested unit and all is now working as designed. Call complete.
Near Pflugerville, TX 78660
Dylan T.
Job Details: 12/13/2019
WASHER WHIRLPOOL WTW8040DW4 Arrived on site customer complaint was washing machine will not add cold water had a bad water valve replaced a part ran the unit everything else worked great all lines are dry
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/13/2019
MICROWAVE KITCHENAID KMHS120ESS8 Arrived on site customer complaint was microwave light will not go out replace the main control board put everything back together all work great as designed
Near Austin, TX 78739
Kevin
Job Details: 12/13/2019
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found customer has video of it making noise. Found saved error code F0E3 Disassembled washer and found clutch and slider are damaged. Replaced gearcase and clutch. No water leaks detected at time of service, job complete"
Near Round Rock, TX 78681
Dylan T.
Job Details: 12/13/2019
WASHER LG WM3700HVA Ebr85871801Arrived onsite customer complaint was unit tripping breaker put in test mode ran unit got nF error code called tech line they said it’s the WiFi bored to replace ; ordrng 1 Ebr85871801
Near Round Rock, TX 78665
David Z
Job Details: 12/13/2019
MICROWAVE KITCHENAID KMHC319ESS3 "Arrived on site to install previously diagnosed parts. On arrival the unit was in the garage with the casing removed. Examined interior of the unit to check for any scorch marks or source of the smoke. Customer informed me that when the issue occurred the unit was idle and not being run, and they saw the smoke coming from the area on the right side next to the control. Installed he new door only, as control was not received at time of return. Reordering 1 control W11413135, power cord W10708076, and also 1 mounting plate W11025649. ; ordrng 1 W10708076 (cord-power) and 1 W11025649 (plate-mtng) and 1 W11413135 (CONTROL)"
Near Austin, TX 78758
Cliff
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to perform sealed system repair on refrigerator. Located leak at evaporator weld. Repaired leak and verified all parts and components were good. Install filter dryer and process stub. Vacuumed unit and charged with recommended amount of refrigerant. Tested unit and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78745
Kevin
Job Details: 12/13/2019
REFRIGERATOR GE DFE29JMDAES "Arrived on site and inspected refrigerator and found freezer temp is 12 degrees, attempted to cycle freezer icemaker in and found motor is failing. Inspected fresh food door icemaker and found final is blocked by ice. Took pictures. Spoke with GE tech assist and they said this is due to the type of plastic used on the icemaker at the time. A new icemaker would be needed to correct the issue. no water leaks from connections at time of service
Near Leander, TX 78641
Lou
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL KDTE234GPS0 "arrived on site to inspect dishwasher not getting any water. Upon further inspection, customer advised they pulled the unit out and found the water line kinked. I placed the unit in diagnostics showing no error codes and tested. While testing, I found where the line was kinked and was able to straighten the hose out and get the kink out of the hose. Checked water flow into the tub and it was good. Unit completed testing and showed no error codes. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 12/13/2019
VENTHOOD UNKNOWN UXT4230ADS2 "Removed and replaced failed light switch, open on low setting. Operation is noW correct."
Near Wimberley, TX 78676
Robert
Job Details: 12/13/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on job to replace filter head. Replaced filter head and test .
Near Cedar Park, TX 78613
James
Job Details: 12/13/2019
REFRIGERATOR IKEA IK8FXNGFDM01 "Arrived on site and found no refrigerant in system. Inspected for a leak and found the factory crimp has leaked and oil was on the stub. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Unit held vacuum and charged with 4.2 oz 134a. Tested for proper operation and unit is cooling. Job complete"
Near Wimberley, TX 78676
Robert
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on job to install doors. After replacement test operation. No leaks detected at time of service
Near Austin, TX 78747
Leonardo
Job Details: 12/13/2019
RANGE WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for unit not getting to temp. Test unit and found oven not igniting. Test unit and found igniter was disconnected. Secured connection test unit and u it test good job complete
Near Liberty Hill, TX 78642
James
Job Details: 12/13/2019
OVEN WHIRLPOOL WOS51EC0AS03 Arrived on site and tested operation. I found fault for door lock motor. Tested oven temp at 350 and found unit finished pre heat cycle at 300 then after 5 minutes the unit cycled back on and continued to pre heat. Once preheated properly the unit maintained temperature. Failure is caused by control short cycling pre heat cycle.
Near Georgetown, TX 78628
Lou
Job Details: 12/13/2019
DRYER LG DLE2350R "arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and it began to make a loud grinding noise as if the drum was warped. I disassembled the unit and found the front right roller was badly worn. Also found that all of the rollers did not roll well due to lint accumulation on the shafts from grease being applied to the shafts. Also found the idler pulley was beginning to wear. I removed and replaced the right front roller and idler pulley and cleaned the grease/funk from all of the axles and reassembled the unit. Retested the unit and it operated as designed and quietly. No lint observed during service, job completed."
Near Round Rock, TX 78664
Andy
Job Details: 12/13/2019
MICROWAVE WHIRLPOOL WMH31017HW3 Arrived on site for microwave not heating. Tested and inspected unit and found wire disconnected at magnetron. Connected wire and tested unit. All operations are normal. No other repairs are needed at this time.
Near Austin, TX 78705
Wesley
Job Details: 12/13/2019
DRYER WHIRLPOOL WED5620HW0 Arrived onsite and installed new UI to restore function. Also found cause to be blockage in dryer vent. Cleared and shortened vent. All checks good.
Near Austin, TX 78737
Luis
Job Details: 12/13/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for damaged fresh food door and loud fan motor. Installed a new fan motor ran diagnostics fan no longer making him pitched noise,replaced fresh food door checked door operation good."
Near Smithville, TX 78957
Joseph C.
Job Details: 12/13/2019
DISHWASHER GE ZDT915SPJSS "Arrived on site for “not completing cycles” complaint. Inspected unit and found loose connection to control. Reconnected harness to control. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78759
Jonathan S
Job Details: 12/13/2019
REFRIGERATOR KITCHENAID KRFC300EWH03 "Arrived on site for refrigerator not making ice. Performed diagnostics and advanced ice maker cycle. Found inlet valve activating but no water to ice maker. Inspected fill line and found water chute to ice maker frozen from failed valve. Thawed chute and installed. Tested ice maker operation. All tested good, no water leaks detected."
Near Spicewood, TX 78669
Luis
Job Details: 12/13/2019
FREEZER WHIRLPOOL WZF79R20DW00 "Arrived on site for noise complaint,found unit resetting itself and causing alarm to chirp installed new main control
Near Austin, TX 78758
Andy
Job Details: 12/13/2019
RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for range door not closing properly. Tested and inspected unit and found failed hinge on right side of unit. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Smithville, TX 78957
Joseph C.
Job Details: 12/13/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for “bottom light out” complaint. Inspected unit and found loose connection, at bulb base. Reconnected wire to bulb base. Tested unit. Unit is performing as designed."
Near Leander, TX 78641
Lou
Job Details: 12/13/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics showing error code F8E2. Due to water being in the tub, I pressed & held the start button to turn on the drain pump and nothing happened. I removed the water from the tub. I removed and replaced the drain pump and retest3d and the unit operated as designed. No water leaks observed during service, job completed."
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW5800SW0 Arrived on site for no operation. Found the unit to have a failed lid switch. Replaced lid switch and all operations are now normal and all water connections are now dry.
Near Austin, TX 78747
Leonardo
Job Details: 12/12/2019
OVEN KITCHENAID KEBK101BSS00 Arrived on site to replace console. Replaced console test unit and unit test good job complete.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW8040DW2
Near Killeen, TX 76549
Al
Job Details: 12/12/2019
UNKNOWN UNKNOWN W1234567
Near Liberty Hill, TX 78642
Arthur B.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite to install new compressor to french door dual evaporator refrigerator from prior tech’s diagnosis. Removed compressor and installed new replacement using braising methods. Vacuumed unit down to -25. Charged with 5.5oz of R134a refrigerant. Observed pressure and frost patterns. Good frost pattern forming on evaporators.All water connections were dry at time of service.
Near Austin, TX 78749
Kevin
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW1 "Arrived on site and inspected washer and did not find any saved error codes, sent washer into a diagnostic cycle and ran all functions in manual and it did not make any excessive noise or move. Spoke with customer about correct loading procedure to ensure balancing the load correctly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78747
Kevin
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site and inspected washer and found water valves have failed, replaced water valves and washer is now operating normally. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 12/12/2019
WASHER MAYTAG MVWC565FW1 "Arrived onsite for the washer not turning on, upon inspection we found the control board was inoperable, after replacing we found the lid lock and latch were also broken and not working. ; ordrng 1 W10682535 (latch)"
Near Austin, TX 78729
Paul
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite to replace the previous diagnosed parts. I replaced the compressor, drier, and added a low side access valve. I charged the system with 4.23 oz’s of R134A. I tested the unit and it is working as designed."
Near Austin, TX 78741
Kevin
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site and inspected refrigerator and found water leaking on the interior, after clearing and resetting water has stopped. The water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/12/2019
WASHER MAYTAG MVWC200BW0 "Arrived onsite for customer complaint of took load washer making loud grinding noises when spinning. Spin unit and found gearcase warn All water connections were dry at time of service."
Near Driftwood, TX 78619
Kevin
Job Details: 12/12/2019
OVEN KITCHENAID KEBC107KSS03 "Arrived on site and replaced front glass panel diagnosed on previous visit, after replacement oven door is now correct. job complete"
Near Austin, TX 78723
Joseph C.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Arrived on site for “no cool” complaint. Inspected unit and could hear start device tripping. Removed and replaced start device. Compressor makes slight humming noise, then, shuts off start device. Owned out compressor pins and found them to not be within specifications. Ordering new compressor, evaporator, uv drier and access valve. Will need sealed system tech and two hours, for this call. Office to set return schedule, due to time requested and need for sealed system tech.; ordrng 1 SEALEDSYSTEMTECH (SEALED SYSTEM TECH) and 1 TJ90SF8404 (ACCESS VALVE) and 1 TWOHOURCALL (TWO HOUR CALL) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer UV) and 1 WPW10507886 (compressor)"
Near Austin, TX 78702
Leonardo
Job Details: 12/12/2019
DISHWASHER KITCHENAID KDTE104ESS2 Arrived on site to test unit for broken dispenser. Replaced dispenser,Test unit for leaks no leaks present at this time job complete.
Near Leander, TX 78641
Lou
Job Details: 12/12/2019
MICROWAVE WHIRLPOOL WMH53521HZ3 "arrived on site to inspect microwave venthood light not turning off. I verified that the bulb harness wasn’t grounded. Attempted to turn the light off and the display indicated it was off, but the light was still on. I removed and replaced the the main control and retested and the light operated as designed. Job completed."
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KBSN602ESS01 Arrived on site for no lights working. The actual issue is that the freezer lights for all and one fresh food light is out. For the tech sheet this is controlled by the driver and the user interface. Will order both and replace. Water connections are all dry. Office will locate control and reschedule with customer the customer is OK with.; ordrng 1 W10798006 (contrl-box)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for customer complaint of slow water flow on SxS refrigerator and FC light shade not staying on. Tested unit and confirmed issue. Removed water valve and found blockage near valve at house. Removed all blockage. Tested valve. Water now flows well. Used scrapper to remove foam on lamp holder on liner. Shade now sits as designed. No other issues found.
Near New Braunfels, TX 78130
Robert
Job Details: 12/12/2019
OVEN WHIRLPOOL MER8700DS1 "Arrived on job for oven not heating, upon inspection we found the bottom element was not heating when bake was turned on, further inspection found a burnt wire attached to the right side of element. Replaced connector and replaced element due to breakage. Retested which worked correctly. Complete"
Near Kyle, TX 78640
Robert
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF757SDEH01 "Arrived on job for fridge not working, upon inspection we found the evap cover was frozen over, we got the customer to sign the defrost waiver. Instructed customer on defrost process. Planning to replace evap fan, harness and control.
Near Liberty Hill, TX 78642
Arthur B.
Job Details: 12/12/2019
MICROWAVE WHIRLPOOL WMH31017FS2 "Arrived onsite for customer complaint of OTR microwave sparking above UI. Removed grille cover and found diode shorted. Removed and replaced diode,reassembled and tested with 1 cup of water @ 2 mins. Water was boiling hot. No other issues found."
Near Lakeway, TX 78734
Scott
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL KRSF505ESS01 Arrived on site for ice tasting like silicone . Did find grease in ice bucket . Replaced bucket . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78703
Wesley
Job Details: 12/12/2019
DRYER MAYTAG MGDB766FW0 Arrived on site and found unit operating as designed. Instructed customer on use and care and proper use of interface.
Near Copperas Cove, TX 76522
Al
Job Details: 12/12/2019
WASHER WHIRLPOOL NTW4516FW3 Arrived to inspect washer leaking.Hooked unit up in store and discovered the unit was delivered with a bigger size drain hose to the customers residence.Unit works as designed when proper drain hose is on unit.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Dylan T.
Job Details: 12/12/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived onsite customer complaint was gas was not touching the pot informed customer is not supposed to showed her how it works
Near Austin, TX 78732
Scott
Job Details: 12/12/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site , replaced actuator . Ran diagnostics . All checked normal . Job complete. Nonwater leaks detected at time of service .
Near Austin, TX 78733
David Z
Job Details: 12/12/2019
COOKTOP KITCHENAID KCED606GBL01 Arrived on site to diagnose cooktop with left front burner not coming on. Removed cooktop and found loose wire on bottom of infinite switch. Disconnected wire and tightened connector. Reseated and retried and all is working as designed. Call complete.
Near Austin, TX 78735
Luis
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for door issues. Found door not sealing correctly to cabinet,adjusted brackets,realigned door,remolded gasket checked door seal good,checked door operation good. Door sealing correctly"
Near Austin, TX 78704
Wesley
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site and found unit operating with f20 error. Replaced timer. Unit is now operating as designed. All checks good.
Near Austin, TX 78759
David Z
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site to diagnose a refrigerator that had ice clumping and freezing in the container, sometimes locking up. Talked with tech line (SR7726616417) in regards to issue. No air leaks have been found, and ice door is operating as designed. Tested seal with water and no leaks were found. Ordering customer a new ice container as existing may have a small crack allowing air to enter. No other repairs needed. Ordering 1 W10769145 ice container direct to customer. No return visit needed to install ice container. Call complete.; ordrng 1 W10769145D2C (ICE CONTAINER )"
Near Leander, TX 78641
Lou
Job Details: 12/12/2019
OVEN KITCHENAID KODE500ESS02 "arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F2E1, F1E0, F6E9, F6E6, & F6E0. I cleared the codes and contacted Techline and spoke to Andy and advised of my findings. Andy advised to only replace the user interface console and provided file #7726622688. I advised the customer of the recommendations from Techline and removed and replaced the UI console and tested the unit. Both units reached preheat temps of 350 degrees. Rechecked error codes and none were showing. Job completed."
Near Austin, TX 78734
Scott
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 "Arrived on site for no ice .found Im had failed due to moisture and frost build up due to door rails and light switch failing . Replaced ice maker , IM operating normally now . Ordering rails and switch No water leaks detected at time of service .; ordrng 1 W11396033 (SWITCH ) and 2 WP13055901 (slide)s"
Near Austin, TX 78705
Wesley
Job Details: 12/12/2019
DRYER WHIRLPOOL WED560LHW1 Arrived onnsite and found unit vibrating from back pressure. Adsuted with LC to improve. Advised Elio on findings. All checks good. Unit is otherwise operating as designed. All checks good.
Near Leander, TX 78641
Jonathan S
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator FC not freezing. Inspected unit and work area. Found FC evaporator fan hitting ice and FC not defrosting. Performed diagnostics mode and tested defrost sensor and found passed. Forced defrost cycle and monitored defrost. Found unit defrosting. Call Whirlpool tech support and spoke with Kathy. Went over prior service and she stated to replace main control. Removed failed control and installed new. Tested defrost sensor reading and found closed. Forced defrost cycle. Spoke with customer on defrosting unit for 24 hours and had defrost waiver signed.All tested good, no water leaks detected. (Sr#7726615646)"
Near Austin, TX 78723
Joseph C.
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for “unit will not wash” complaint. Inspected unit and found MCU(motor control board)with blown circuit. Removed and replaced MCU. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78734
Scott
Job Details: 12/12/2019
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site for unit not filling . Found valve had cracked and has been getting control,connection wet . Connection is bad . Will need housing with harness as well as control . ; ordrng 1 W11173597 (HOUSING )"
Near Elgin, TX 78621
Cliff
Job Details: 12/12/2019
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to replace pump and control for dishwasher. Replaced both parts and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78750
Scott
Job Details: 12/12/2019
OVEN MAYTAG MMW7730DS01 "Arrived on site for unit making noise while operating . Found mW cooling fan making noise while running . Ran diagnostics ,no other issues found . Will need to reorder fan, defective part. ; ordrng 1 W10838964"
Near Hays, TX 78610
Robert
Job Details: 12/12/2019
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on job for hinge not working, upon inspection we found the hinge lock had snapped and was pulling off on one side, we replaced the hinge and put the door back together, placed the door back on and tested hinge. Complete"
Near Austin, TX 78729
Andy
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site for refrigerator not cooling properly. Upon arrival customer informed me that unit gets very loud as well. Tested and inspected unit and called tech line and spoke with Mark (SR# 7726623134) Made aware if issues and what was found and what was done prior, made aware that unit was pulling 0.6 amps was instructed to run compressor speeds in diagnostics and found compressor to get loud and to check amp draws on low and high speeds. Was instructed to replace compressor, and thermistor harnesses in FC and RC with proper placement as well as RC evaporator cover. (Spoke with CS) ordering needed parts. Customer to defrost unit 48 hours prior to service and to place towels around unit and to keep a close eye on to prevent water damage risk. 2 hour job SS job. Office to schedule return trip. Authorization is needed. Also ordering evaporators in case needed.; ordrng 1 SEENOTE (2 HOUR ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZ
Near Austin, TX 78704
Wesley
Job Details: 12/12/2019
WASHER WHIRLPOOL WFC8090GX0 Arrived onnsite and found unit operating as designed with customer. All checks good. No parts needed. Customer instruct needed.
Near Lakeway, TX 78734
Scott
Job Details: 12/12/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for dryer making noise . Found left back roller bearing having rust inside . Replaced all rollers , pulley . Used pads under motor mount . Unit is now running quiet . No lint detected at time of service . Job complete ."
Near New Braunfels, TX 78130
Richard
Job Details: 12/12/2019
DRYER AMANA NED4655EW1 Arrived onsite for dryer noise. Lifted top off and found a plastic bead stuck between the felt and the drum. Removed bead and tested dryer all good. customer purchased dryer online from home depot in 2019 took picture of digital receipt. Complete
Near Copperas Cove, TX 76522
Al
Job Details: 12/12/2019
DRYER MAYTAG MEDC465HW0 Arrived to install previously ordered parts.Removed and replaced the motor and blower wheel.Reassembled and unit tested as designed.Jon Complete
Near Killeen, TX 76542
Al
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived to inspect freezer not cooling.Checked temperature and got 20 degrees.In diagnostics test mode test 3 the ff fan came on, but the freezer evaporator fan never came on, it clicked.I Called Whirlpool Tech line and spoke with DAVID SR# 7726615199 I was advised through diagnostics the Freezer evaporator motor was shorted.There was a massive ice buildup on the evaporator cover and back wall.I used my steamer to defrost the back wall and still couldn’t access the evaporator because the cover was stuck to the evaporator.To prevent from damaging the unit, I had the customer sign a DEFROST WAIVER and requests first call of the day.Note**** steamed twice with no luck freeing the cover.;
Near Leander, TX 78641
Jonathan S
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Arrived on site for refrigerator ice maker not making ice. Inspected unit and work area. Found bell arm not correct location and ice maker in off mode. Corrected bell arm and turned on ice maker. Found ice maker advancing without forcing. Monitored ice maker cycle and fill. All tested good, no water leaks detected. Spoke with customer on user care guide."
Near Austin, TX 78722
Joseph C.
Job Details: 12/12/2019
DRYER ADMIRAL AGD4475TQ0 "Arrived on site for “not heating” complaint. Inspected unit and found thermal fuse to be blown. Removed and replaced thermal fuse. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78723
Joseph C.
Job Details: 12/12/2019
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for “unit will not wash” complaint. Inspected unit and found MCU(motor control board)with blown circuit. Removed and replaced MCU. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78741
Luis
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site for no lights,diagnosed faulty led controls,replaced led controls powered unit on all leds working correctly"
Near Lago Vista, TX 78645
Jonathan S
Job Details: 12/12/2019
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for refrigerator making noise and auto fill not working. Inspected unit and work area. Found left hinge cap broken. Found moisture buildup around fresh food evaporator. Performed diagnostics mode and found fault code for dirty condenser. Called GE tech support and spoke with Greg and he stated to order display control and it will come with sensor for the auto fill and will need moisture kit to divert moisture away from fresh food evaporator fan. Spoke with customer on condenser cleaning. Will need authorization for repair. ordrng 1 WR17X27465 (DISPLAY TOUCH PAD) and 1 WR49X26666 (MOISTURE KIT) and 1 WR55X27267 (DISPLAY/AUTO FILL)"
Near Austin, TX 78744
Luis
Job Details: 12/12/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on sit effort no ice. Ran diagnostics found icemaker not running through a harvest test in diagnostics,removed cover found power switch to icemaker not connected to harness,connected power switch,ran diagnostics icemaker passed harvest test,ran fill test passed."
Near Austin, TX 78758
Andy
Job Details: 12/12/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for microwave no operations. Tested voltage to unit and found no voltage. Found GFCI Tripped, reset and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance as well as GFCI not recommended for unit. No repairs are needed at this time."
Near Georgetown, TX 78628
James
Job Details: 12/12/2019
REFRIGERATOR KITCHENAID KSSC36QTS03 Arrived on site and tested operation. Found frost and ice forming along left side of freezer and under ice bin. Removed ice bin and found ice chute door not closing completely. Inspected motor housing and found ice build up around the motor as well cleared all ice and inspected electrical connections. Unit will need new ice door motor assembly and chute door to repair. ; ordrng 1 WP2180353 (door-chute) and 1 WPW10546285 (motor)
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/12/2019
WASHER MAYTAG MVWX655DW1 Arrived on site for porcelain condition. Replaced failed gearcase and out of round basket. Unit now operates properly with no water leaks.