"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated they have had some things freezing in the lower part of the RC. I checked temps and found the FC at 1?F and the RC at 44?F (after being opened a little bit). Upon further inspection I found the RC evap cover covered in frost/ice. I put the unit into diagnostics mode and found all airflow components working. I then gained access to the control and ohmd out all thermistors. The RC read 4.2k, the FC read 15.89k, and the RC evap thermistor at 2.28k. Both RC and FC readings are accurate. The RC evaporator thermistor however is way out of range, indicating a faulty RC evap thermistor. In order to repair the unit we would need to replace the evap thermistor. Due to the amount of ice build up I advised the customer on leaving the unit off for at least 48 hours before service and that we would have to reschedule. Office to reschedule."

"Arrived on site for a refrigerator that?s not making ice. Inspected the unit and work area. Placed him in service diagnostics and checked for stored icemaker error codes. Found an E5 indicating a bad ice mold thermistor. Replaced the ice maker and tested the unit. The unit is working as designed.Call complete."

"Arrived on site to inspect unit for not heating, upon inspection found the unit was not getting voltage to element due to fuse issue, replaced fuse and element and found no change, tested wall and found 240 but when plugged in the unit received 87 volts, checked with service manager and confirmed findings. Complete"

Arrived on call for complaint of noise. Found the gearcase leaks oil will need the cam and belt replace with the gearcase. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)

"Arrived on site for refrigerator not cooling. We found the unit off. We ran the fridge for 20 minuets and gained access to the evaporator to check frost pattern and found a partial frost pattern pattern. We then performed a amp draw test as compressor and found 1.18 amps (out of range). We pierced the dryer and found equalized pressures at 30 psi. I called and spoke to PR. He stated to replace the compressor, uv dryer, and access valve. We replaced all three. I put a measured charge of 4.4 oz into the system. I found pressures holding at 0 low and 145 high. We found the unit forming a good frost pattern. Job complete.; ordrng 1 W10836706 (Evaporator)"

Arrived on site for refrigerator not cooling. We gained access to the back of fridge to find that compressor was hot to the touch. And drowning 0.7 amps. We gained access to the evaporator and found no frost pattern. We spoke to the customer about needing a sealed system repair.

Arrived on site to replace damaged range parts. Installed new control panel. Job complete

"Arrived on site to diagnose washer that was blinking the lid lock light, and will not start. Tried to cancel cycle but did not respond. Power cycled unit. On reset light was gone. Put unit in diagnostic mode and tested lid lock. Found lock responsive. Had customer start a cycle. Found unit working as designed. Advised to power cycle if it hangs up.

Arrived onsite to replace ice maker. Replaced ice maker. Tested the ice maker. Ice maker tested good. No issues at this time. Job complete

Arrived onsite for unit sparking off of the far right switch. Looked at the unit and found that far right switch had exploded apart. Ordered parts. Office to reschedule ; ordrng 1 8273994 (surface element) and 1 W10578768 (switch-inf)

Arrived on site to install previously diagnosed part. Inspected unit and worked area. Replaced the door switch and tested the unit. The unit began to work as designed.

"Arrived on site to,install previous diagnosed part. Removed failed solenoid and installed new. Removed ice blockage in ice chute. Tested dispenser operation and found all working as designed.

Arrived on site and inspected dryer not powering on. Confirmed the complaint and checked incoming voltage and only got 207 from the outlet. Removed and replaced the console and unit still didnt power on. Ordering the control and will return with previously ordered parts. Needs more work ; ordrng 1 W11413569 (CONTROL)

Arrived on site for a refrigerator that still having issues cooling. Inspected unit and work area. Found idol pressures at -3 psi on both sides. Ran the unit and found pressures going to -25 psi on the low side and 65 psi on the high side. Added nitrogen to the unit up to 126 psi on both sides and could not detect a leak.I called Whirlpool Techline and spoke to Brian SR# 7731376151. He had me make several checks with pressures and advised ultimately that the unit had to have a leak somewhere in the system that was not accessible due to no die around any of the normal components.

Arrived onsite for dishwasher not drying dishes properly. Upon inspection put unit in diagnostics and found no stored error codes. Ran auto test and all components are functioning properly. Instructed customer on use and care info including water temperature and use of rinse aid. Customer explained that they cannot use rinse aid. Notified customer that dishwasher will not dry effectively. Unit is functioning as designed. Job complete

"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer advised that they ran through the first three dishwashing cycles and the unit did not dry the dishes. She advised that this last time when they ran it, the unit did dry the dishes. She said that she did not know if there was an actually issue with the unit or if she was doing something wrong. Ran the unit through diagnostics and did not find any stored error codes. Ran it through an auto test and the unit ran as designed. Advise the customer on best dry techniques and went over user care guide. The unit is working as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the heater, ice door, gaskets, and user interface and tested the unit. The unit began to illuminate and work as designed. Call complete."

Arrived on site for a dryer that?s not counting down on either cycles. Inspected unit and work area. Confirmed the customers complaint and found a timer extremely hot to touch. Replaced the timer and tested the unit for 10 minutes on a time dry cycle. The unit began to run and count down as designed. Call complete.

Arrived on site for a dishwasher that?s not drying dishes. Inspected unit and work area. The customer advised that the unit sometimes does dry dishes but that it?s not all the time. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit to an auto test and the unit ran as designed and heated at the end of the cycle. The customer did advise that it may be due to overloading because she does overload her dishwasher quite frequently. Unit is working as designed.

Arrived on site for a refrigerator that?s still having issues keeping temperature in the refrigerator section. Checked temperatures and found the refrigerator section sitting at 57?F. Found the freezer side sitting at 1.5?F. Disassembled unit and found a defrost issue on the refrigerator evaporator. I advise the customer that they would need a new evaporator cover but that there may be further issues with the user interface or the drip pan.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that the unit has been working on lighter loads but for some reason it won?t work if they?re doing heavy loads. Placed the unit back into service diagnostics and did not find any stored error codes. Spoke to CS due to the unit working on lighter loads. He advised the issue would most likely be with the control or shifter and not registering the unit spinning. He advised the harness would not be likely to be at fault due to the unit working intermittently and the fact that if the harness was bad, it just wouldn?t work. Replaced both and tested the unit. Found the unit working properly with a heavy load. Advise the customer to run the unit several times this weekend to ensure that the unit is working as designed. Call complete."

Arrived onsite for unit not heating up. Tested the unit. Glow igniter was igniting correctly and can head the valve open up to release gas but not gas expelled from the valve. Checked the gas valve from the wall and noticed that no gas was coming out from the wall side. Let customer know that a plumber will need be called out to fix the issue. No other issues at this time. Job complete.

Arrived onsite for unit leaking. Looked at the unit and noticed that there oil coming from the unit. Looked under the unit and found that the oil had leaked out of the gear case. Ordered parts. Rescheduled with customer. . ; ordrng 1 W10721967 (drive pulley) and 1 W11454741 (GEAR CASE ) and 1 WP3951744 (agitator) and 1 WPW10006384 (drive belt)

"Arrived onsite for unit not powering on at all. Customer said he turned on the light to the unit while cooking and then the unit made a noise and shut off. Upon further inspection, found that the 20w fuse was no good. Had truck stock of the fuse W10138793. Put unit in and tested it. Unit tested good. No issues at this time. Job complete.

Arrived on site for a dryer that?s taking a long time to dry clothes. Inspected unit and work area. Went over and checked voltage going to the unit. Found proper voltage. Turn the unit onto a time dry cycle on high heat and found the unit running as designed. Used to vent test kit to check airflow and found poor airflow coming out of the dryer unhooked the vent hose and found the airflow good. I did advise the customer that her issue is with ventilation going outside. Found her vent cover partially blocking the airflow going outside most likely causing the issue and advise the customer to fix the ventilation. Call complete.

Arrived onsite to replace part ordered by the previous tech. Replaced the control. Tested the unit. Door to unit finally unlocked. Put unit in a quick wash mode. Unit tested good with no issues. No other issues at this time. Job complete

Arrived onsite for unit leaking water. Looked at the unit and found that the left hose that sprays water through the tube feed was not sitting correctly. Pushed the tube in further and heard it snap in. Tested the unit 2 time in diagnostics and unit was working with no leaks. No issues at this time. Job complete

"Arrived onsite for unit not dispensing the pods and the unit has a bad smell. Tested the unit. Unit tested good. Did let customer know about the smell that the water may be going back into the unit from the garbage disposal causing the smell. Let him know to keep an eye on the garbage disposal to make sure it?s not filling up because if it does it will make the water travel back into the unit and causing smells to get backed up into the unit, let them know to use a cup vinegar to help with keeping the unit clean and keeps the drain lines clean as well. Looked at the dispenser and saw that the door was broken. Ordered new dispenser. Rescheduled with customer ; ordrng 1 W10861000 (detergent dispenser)"

Arrived onsite for the catch in the door was broken. Looked at the unit and saw that the catch was broken. Replaced catch. Tested the door. No issues at this time. Job complete

Arrived onsite for panel not working from time to time. Looked at the control panel. When ahead and replaced the control panel. ; ordrng 1 W10913685 (panl-cntrl)

"Arrived onsite for washer door locked and not functioning. Upon arrival unit was unplugged and door was locked . Plugged unit in and immediately went into drain mode. Ran diagnostics and found stored error code F11 unlisted, called tech line and confirmed ACU failed. Also F24 overflow failure. tech line recommended replacing control and checking pressure switch and hose but noted control likely causing both errors. Ordering control and pressure switch. Tech gave SR#7731776279. Office to reschedule. ; ordrng 1 W11035628 (latch) and 1 W11044866 (switch-wl) and 1 W11046209 (pump-water) and 1 W11334214 (CONTROL )"

Arrived onsite to install previously diagnosed parts. I installed the pantry harness and drawer. I found one of the LEDs in the ice maker housing was still dead but all others were working. I found the right side door gasket is torn and due to it being foamed in I will not be able to just replace the gasket. I will need to order a door and gasket for return trip. I advised the customer to let us know if the unit has any weird performance issues while we wait for the door. Office to R/S due to part availability. ; ordrng 1 W10815685 (Door Right) and 1 W10846057 (Gasket) and 1 W11223753 (Nameplate)

Arrived onsite for unit not washing correctly and making noise during drying cycle. Tested the unit for drying noise. Heard a slight buzz but noticed the unit was not balanced properly. Re balanced the unit and noise quoted down to more normal levels of noise. Tested the washer. No error codes in diagnostics. Ran automatic diagnostics and unit passed with no issues. The tenant may be putting in too much detergent as there is powder on the floor or there loads may too big for the unit. Didn?t speak with the tenant as they were not present. Let front desk know of what was found. No issues at this time. Job complete

Arrived onsite for unit having left over suds on the door. Customer showed me what laundry detergent they used for the unit and it was not a HE certified laundry detergent. Causing the unit to have left over suds. Alerted the customer to using the recommended HE liquid soap and keeping the unit clean. Tested the unit in a quick cycle. Unit tested good. No issues at this time. Job complete

Arrived on site and inspected side by side refrigerator with apparent sweating or fog issues in the refrigerator compartment. Checked temperatures and they were 38 ff and 0 in the freezer compartment. Called Whirlpool Tech Line and spoke with LEON SR# 7731769599 Advised them this was how the unit is designed.

Arrived on site for a dryer that is not starting cycles. Inspected unit and work area. Checked unit and foundry?s door switch not working. Replace the door switch and tested the unit. The unit began to work as designed. Call complete.

"Onsite for freezer making loud vibrating noise. Unit did t make noise while onsite. Checked compressor, pulling .8A within spec. Checked all lines from compressor to make sure they werent touching anything causing vibration. Checked under evap cover, fan functioning properly not hitting anything. No ice build up and freezer temp at -3 degrees. Called techline spoke to Andy. SR# 7731771683. He advised that the sound would have to be present to properly diagnose the problem. No repair made at this time. Informed customer that if they could possibly video the noise happening that could help.

Arrived onsite to replace previously diagnosed parts. Confirmed ice maker error code. Replaced ice maker and power cycled unit. Tested valve and found valve was functioning correctly. Measured amount of water and did fill ice tray. Notified customer to give 24 hrs for ice production. No leaks present at this time. Job complete

Arrived on site for a dryer that has no heat. Inspected unit and work area. Tested voltage going to the unit and found 120 V going from L1 to neutral but 10 V going from L2 to neutral. Checked voltage between L1 and L2 and found 108 V. Check voltage at the wall and found the same voltage. Advise the customer that they will need an electrician to fix their electrical supply. Call complete.

Arrived on site to diagnose a refrigerator that has shelves condensating when door is opened. Found no failures to unit at this time and advised customer that humidity in the air when contacting cold surfaces will condensate and is normal. No leaks were found at time of service and no further repairs needed.

"Onsite for dryer not heating. In diagnostics, found F4E3 restricted air flow, F2E1 stuck key, F3E6 moisture sensor open, F4E4 line 2 voltage error. Wall outlet to terminal block getting 240Vac. Checked operation of moisture sensor from connector at sensor and from connector to control by putting damp cloth on sensors, found resistance. Unit had a decent amount of lint build up inside,cleaned it out. Informed customer to get a vent duct cleaning performed. Also, found heating element open and cut off open. Replaced heating element, cut off, and thermostat. Unit now functioning as designed. Call complete."

"Arrived on site to inspect unit for not making enough ice, upon inspection found the water sensor shorted causing overfill. Replaced pump per last visit and tested.

"Arrived on site for no water or ice. Tested water dispenser no water,can hear valve energized,removed evaporator cover diagnosed a frozen water tank,found gaps between fan scroll and air tower. Added sealer between gaps,defrosted water tank tested water dispenser unit working as designed."

"Arrived on site for When I select cold temperature, after wash the clothes feel hot instead of cold. Found hot water line was connected to the cold side of the valve and cold water line was connected to hot side of valve. Swapped hoses. Ran diagnostics and no error codes came on. No leaks detected. Job completed."

Arrived onsite for wall oven that has broken inner glass. Upon arrival I confirmed the complaint on the upper oven door. I removed the broken glass and replaced with new. The customer stated they had been using the lower oven in the mean time. Job complete.

"Arrived on site for customer complaint of heat dry button not working, found failed console, I replaced console and ran diagnostic test, heating circuit tested good, unit tested good. Instructed customer they must use rinse aid or it wont dry."

Arrived on site for possible sealed system repair. We gained access to the evaporator and found no traces of Uv dye. We gained access to the compressor. We found dye running from a factory joint down to the compressor. I evacuated the system and used nitrogen and soapy water to confirm the leak. It is bubbling at the joint. See ss quick pics. I brazed the joint and retested with nitrogen again. I found no more bubbles. I pulled a vacuum and put a measured charge of 7.50 oz of refrigerant into the system. I let it run for 20. I jets while we reinstalled and reassembled the unit. There is a full frost pattern on the evaporator already. Pressures are holding at 0 low and 145 high. Job complete.

"Arrived onsite for washer making grinding noise while in use. We gained access to the bottom of unit and found belt damaged, cam teeth damaged as well, larger pulley loose and gearcase leaking oil. We would need gearcase, belt and cam to fix unit.

"Onsite for dryer not drying clothes properly and making a screeching noise. Found F4E3 restricted air flow. Found unit had poor airflow due to amount of lint build up in inside of dryer and in vent hose. Found noise coming from seized idler pulley and rollers not spinning freely. Checked dampness sensor operation from connection on control, within spec. Replaced idler pulley and rollers. Also, cleaned out lint build up from inside of unit. Tested, unit functioning as designed. Informed customer to have dryer vent cleaning service done to correct airflow issue causing poor/long drying of clothes.call complete."

"Arrived on site to diagnose microwave that is not heating and making noise. On arrival ran unit and found a very loud buzz coming from mag. Replaced cap mag and diode and retested unit. Verified unit heating properly with no other damage found. Call complete."

"Arrived onsite for refrigerator not dispensing ice. I found the ice bin arm slipping out of place and pushing the arm into the bin. I replaced the ice bin and the issue was still present. I will order the auger motor, yoke and divider office to R/S due to part availability. ; ordrng 1 WPW10309864 (Divider) and 1 WPW10317991 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11185686 (Ice bin)"

Arrived on site for a cooked up that made a popping sound and had smoke come out from the cooktop. Inspected unit and work area. Removed a top panel and found one of the indicator lights had blown. Unit will need the wire harness for the repair. I did advise the customer in the meantime that I did not advise them to use the cooktop due to potential other issues that may cause. Ordering the part in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11111805 (harns-wire)

Arrived on call for complaint of error codes. Found code for sensor. Check sensor it was high on reading change sensor.

"Arrived on site for Washer machine is leaking oil from underneath. Found gear case was the source of the oil leak. Dust cover was heavily saturated along with the splutch and belt being covered in oil too. Had customer look underneath washer with me to see where the oil was leaking from so I could explain what has happened inside the gear case bearings.

"Arrived on site for customer complaint of unit not heating properly, called techline, tested amp draw on bake and broil in test mode, found console fault code, I replaced console and temperature sensor. SR# 7731770046"

Arrived on site and inspected Magic Chef unit not cooling. The evaporator fan and compressor were both ;

"Arrived on site to install previous diagnosed part. Removed failed FC door and installed new. Tested door and unit operation. All tested good, no water leaks detected during service."

"Arrived on site and refrigerator and found freezer door is forward an eighth of an inch. Found food items sticking out further than shelf and causing door not to close completely. Moved food items and door will not close properly. Wiped off frost on the interior of the freezer

Arrived on site for complaints of wall oven having no power. Found unit getting power but UI not responding. Attempted to do a factory reset but was unable to due to UI being frozen.

"Arrived on site for customer complaint of water dripping in RC, found condensation around fascia and ice chute gasket, found gasket not sealing with fascia, also found fan motor inconsistent, ordering parts research. ; ordrng 1 W10247668 (Gasket) and 1 W10247763 (Gasket seal) and 1 W10270087 (Fascia)and 1 Cnote (Office to reschedule) and 1 W10281584 (Evap fan motor)"

Arrived onsite and found burnt power block. Unit will need a wiring repair and new power block. Advised customer on findings.

Arrived onsite to replace previously diagnosed parts. Replaced capacitor and diode. Tested unit and unit is functioning properly. Job complete

"Arrived on site for no ice. Ran diagnostics optics passed,fan test passed,E2 error code ran harvest failed diagnosed a defective icemaker. Replaced icemaker assembly,power cycled unit,ran harvest test passed ran fill test passed.

Arrived on site for dryer taking multiple attempts to dry. Upon arrival co firmed proper power supply. Also found dryer running and heating. After further inspection I found all heating hardware within tech sheet specs except the thermal fix. I replaced thermal fix then I removed vent hose and used vent test kit. After passing results I reconnected hose and reran unit. Found dryer air flow restriction quickly appeared indicating clog within venting of home. Instructed customer on proper steps need3d for removing clog.

"Arrived onsite for unit not spraying water from the sump and motor. Went into diagnostics and saw an error code for the door not closing. Ran unit through automatic diagnostics test, and sump and motor was working to spray the water around. Unit tested good with no issues. Bent the latch down a little further to make better contact with the door lock. Tested unit 2 more times and unit passed with no issues. No leaks at this time. Job complete"

"Arrived on site to diagnose dishwasher with no power, I gained access to the unit and tested the polarity and voltage to the unit and found it to be good. I gained access to the inner door and found proper voltage going to the user interface but no response from the UI, I am ordering a new user interface to complete the repair, office to reschedule once the part arrives. ; ordrng 1 W11416788 (UI panel)"

"Arrived on site for griddle not heating and right rear burner not igniting . On burner , found cap and head needed cleaning . Griddle switch has failed . Ordering switch .No gas leaks detected. ; ordrng 1 WPW10116113 (Control switch) and 1 W10193014 (Element)"

"Arrived on site for Washer super noisy no matter what size load. We replaced the control,base on service pointer W11520474. We also replaced the belt and basket. We reassembled the unit. We calibrated the control, and put the washer into a spin cycle found no noise coming from washer. Unit operating as designed. Job complete."

Arrived onsite for refrigerator with buzzing noise. Upon arrival I confirmed a very loud vibrating noise coming from the rear panel near the compressor/condenser fan area. I accessed the condenser fan and found the drain pan vibrating against the bottom of the unit. I found the rear panel dented on that side. I used some folded insulted tape and wedged it under the pan. The noise is no longer present. I advised the customer of my findings and solution. The unit is otherwise working as designed. Job complete.

Arrived on site for complaints of cooktop not working properly. Found cook top buttons intermittently not responding. Will need UI to complete the repair. Office to reschedule.; ordrng 1 JIS1450DP2 (UI)

Arrived on site for uneven doors . Door are leveled . No water leaks detected at time of service. Job complete .

"Arrived on site , replaced sump and motor and sump to valve hose . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to diagnose washer not filling with enough water during the cycle, I gained access to the unit and put it into service diagnostics, I found no fault codes and put the unit through a diagnostics cycle. The unit is operating properly as designed, I instructed the customer on proper cycle settings to get the best wash for their clothes, job complete."

"Arrived on site for no water or ice. Tested dispenser no water,removed evaporator cover diagnosed frozen water tank due to gap between fan scroll and air tower. Sealed gap,defrosted water tank,flushed water through dispenser water dispensing correctly."

"Arrived on site for AIG DW not powering on. Found cancel drain, high temp heated dry, and sani rinse buttons not working when pressed. With this I cant place the dishwasher in diagnostics to check for errors. Customer stated the dishwasher doesnt seem to be heating like it use to. Went to remove torque screws and the two long torque screws that hold in the latch were stripped. Found upper and lower spray arm ports clogged with calcium build up preventing the spray arms from spinning when dishwasher runs. I was able to start the dishwasher in a normal cycle but couldnt select cancel drain button so customer knows the dishwasher will need to complete a full cycle in order to drain. Ordering upper and lower spray arms, console, and heater. All parts will need authorization from warranty company before replacement. Will return with latch and control. Sump and motor may not need replacement based on dishwasher running while I tested it. ; ordrng 1 W10837026 (AUTHO Sump and motor) and 1 WPW10491331 (AUTHO Spray arm) and 1 WPW10317197 (AUTHO Upper spray arm) and 1 W10518394 (AUTHO Heater) and 1 W10815819 (AUTHO Console)"

"Arrived on site for oven clicking and not lighting . Found igniter pulling away from tube . Replaced igniter. Ran temp check , all checked normal. No gas leaks detected at time of service. Job complete ."

Arrived onsite for unit getting the knobs really hot when the oven is on. Customer had the unit started prior to arrival. Looked at the gasket and all looked good. Let the customer know that the unit is designed that the heat will escape from that area and being used for a long period of time it will get the knobs hot because it?s how the unit is designed to get rid of the excess heat. Let customer know that there is nothing that can be done to correct the the issue that customer has with the unit. No other issues at this time. Job complete.

"Arrived on site to install previous diagnosed parts. Removed failed ice maker, mail box, module, inlet valve and UI. Installed new module, UI, ice maker, inlet valve and seal kit four ice maker. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service.

"Arrived on site for refrigerator not dispensing crushed ice. Inspected unit and work area. Tested dispenser operation. Removed bucket and found gear crank on bucket mousing up and down. Found ice bucket will need to be replaced. ; ordrng 1 WPW10347093 (ice container)"

Onsite for fridge not making ice. Found fill tube slightly frozen over and fill line to ice maker damaged causing water to leak onto floor when ice maker calls to fill. Found floor trim separating due to water leak in left hand corner. Customer had just moved in the house. Any damage to water line and floor happened prior to customer moving in. Replaced ice maker fill line (from truck stock). Tested ice maker. IM completed harvest and filled. No leaks after repair. Informed customer that it might take 24-48 for full ice production. Unit functioning as designed. Call complete.

Arrived onsite and found filter head failure. Ordering filter head and tubing and returning with valve. ; ordrng 1 WP2209022 (Filter head)

Arrived onsite to replace part ordered by previous tech. Replaced the door seal. Tested the unit 2 times to be sure of no leaks. Saw no leaks. No issues at this time. Job complete

Arrived onsite and found 4 doors rusting after replacement. Customer is not causing the rust by improper use. Ordering 4 doors to repair.; ordrng 1 W11518699 (Left fridge door) and 1 W10815701 (Freezer door) and 1 W10815669 (Left pantry drawer) and 1 W10815678 (Right pantry door)

Arrived on site for NOT MAKING ICE AT ALL. STILL DISPENSING WATER. NO ISSUES WITH COOLING OR FREEZING. Found ice maker bin was halfway full of ice. Customer stated a couple days ago the ice maker began producing ice again. Customer confirmed the filter was NOT recently replaced. Instead filter was replaced a couple months ago. Found fridge temp was set to 35 instead of recommend temp of 37. Raised fridge temp to 37 to prevent water fill tube from freezing over and preventing water from filling ice mold when water is called into ice mold. No frost detected inside ice maker housing. Freezer and fridge were cooling as designed. Water dispenser had a nice flow. No leaks detected. Job completed.

"Arrived on site for complaints of soap dispenser not closing. Found failed soap dispenser. Installed new dispenser and tested unit, tested properly."

"Arrived on site for complaints of upper door right side not lined up. Found door sitting correctly, but the console was a little crooked. Secured console, tested unit, unit tested good."

"Arrived on site for customer complaint of loud knocking noise, the noise is coming from the compressor, found failing compressor. Ordering compressor, filter drier, and coupler. ; ordrng 1 W10309994 (Compressor) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Coupler) and 1 Cnote (Auth) and 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule)"

"Arrived on site, no pre-screen parts have arrived yet, inspected washer and found actuator arm is out of cam kit ring, gear case is beginning leaking oil, motor will not engage. Will need to bring back all possible parts to correct issue.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)"

Arrived on site and inspected unit not producing full slabs of ice. Removed and replaced it and discovered the installers attached a garden hose as a way to drain the unit. Customer was thawing out on of the fill tubes inside and will test the unit tomorrow

"Arrived on site to inspect unit for not draining, upon inspection found the unit filled with water from the sink. Checked drain tube and found a direct downward angle to disposal causing backup. Added drain hose and created the needed shape to prevent further issues. Complete"

Arrived on site for dishwasher leaking. Inspected unit and work area. Customer had unit pulled out at time of service and had leak identified at heater. Found heater assembly will need to be replaced. Found no eta available on part. Office to schedule appointment when ETA is available. ; ordrng 1 W11537778 (HEATER)

"Arrived on site to inspect washer not starting. Upon further inspection, I placed the unit in diagnostics showing error code F7E9. Cleared the code and continued with testing. Unit operated as designed until it was to agitate and spin and the unit failed to function properly. I tilted the unit back and found gearcase oil on the rotor, drain pump, clutch, and slider.Unit left unplugged for safety. No water leaks observed during service, job completed."

Arrived on call for complaint of noise in refrigerator section. Ran diagnostics and in test 3 the damper door is noisy. Will need damper to complete. ; ordrng 1 WPW10479155 (Damper control)

"Arrived on site to install previously diagnosed part. Removed broken strike and installed new strike. Also, broken piece of strike from original strike was still lodged inside the lid latch. Used needle nose pliers to remove broken piece. Placed in diagnostics and tested lid latch with new strike. Latch and strike working as designed. Job completed."

Arrived onsite for unit not dispensing water or ice for a 3rd time. Customer said that after the last visit that the unit was making ice and dispensing water for a day then It all stopped working again the next day. Opened up the doors to the unit and waited about 15min. The unit started to dispense water once again and cleared ice buildup at the ice maker once again. Called Techline. Let them know of the findings. Said to order seals to put in the refrigerator evaporator cover to help with some cold air or outside air leaking in the reservoir area. Spoke with Andrew got sr#7730997291. Ordered parts. Office to reschedule ; ordrng 3 w10684392 (gasket)s

"Arrived on site for the install of new outer door. Replaced dishwasher outer door. Tested unit, unit tested good. No water leaks detected"

"Arrived on site to diagnose dishwasher that is not drying dishes. Ran unit through a diagnostic cycle to verify proper operation. Found no error codes present. Unit completed diag cycle with no issues. I found the rinse aid dispenser was not being used. I advised the customer to make sure they use rinse aid, utilize the high temp options, and also run the hot water first. This is a plastic tub unit and does not retain much heat, and is very reliant on the rinse aid. Unit is working as designed. Call complete."

Arrived on site for refrigerator needing previously diagnosed ice door dispenser parts. Upon arrival I found I couldnt complete repairs because dispenser kit was not complete with metal mounting arm. Plastic mounts in dispenser are broken and repairs cant be complete unless new metal bracket is installed.; ordrng 1 8201756 (Ice door kit plus mount)

Arrived onsite to replace previously diagnosed parts. Replaced faulty sump and motor. Tested unit and no leaks present at this time. Unit is functioning properly. Job complete