"Arrived on site and inspected dryer and found blower wheel spins freely on motor, blower wheel cannot be tightened or removed. A new housing will be needed and will also need to replace blower wheel and motor.; ordrng 1 WPW10211911 (Blower housing)"

Arrived onsite and replaced drip tray and switch. Unit is now operating as designed. All checks good.

"Onsite for dishwasher leaking. In diagnostics, found F9E1 heater disabled. Ran diag cycle. Found water leaking from diverter and water leaking from left and right side under door. Unit needs sump and motor assy, door gasket, and bottom door seal.

"Arrived on site for a dryer that?s still having issues starting intermittently. The customer advised that since the electrical was fixed, the issue has happened way less but that it periodically still has issues. She stated that it worked fine for a few weeks and then it didn?t for a week and then it seemingly stopped for a cycle or two and then has been working the last few days. I checked the unit 10 times and turning the unit on and then opening the door. The unit worked as designed and could not replicate the issue. I called Whirlpool Techline and spoke to Austin SR# 7730625255. He advised that based on the current information, there?s really no way to determine what the issue is since the unit has been working for extended periods of time and that it most likely was a voltage issue still that was happening radically. He advised the only way to determine this is if we can find the unit in a failed state and that no repairs at this time would make a difference. Advised to have the customer call back on the unit was in a failed state so that we can try to figure out with the root causing the issue is.

Arrived on site and inspected freezer light not working. Confirmed the complaint and found the switch was frozen shut. I defrosted the switch and the light bulb works properly. Job completed

Arrived on site and inspected damaged ice container. Removed the pertinent parts and transferred them to the new container. Unit now works as designed. Job complete

"Arrived on site and inspected side by side refrigerator cooling issues. Checked the compressor and nothing was working except the lights. R&R the tstat, start device and defrost timer and unit began cooling. Customer told to wait approximately 24 hours for unit to reach optimal temperatures. See attention notes. Job complete"

Arrived back on site to install previously ordered tub ring. Job completed

Arrived on site for washer leaking water into tub. Upon arrival found no errors in diagnostics. I narrowed down the issue to the cold inlet silonoid not closing properly. After customer approval I replaced valve and then reassembled and tested unit. Found inlet valve no longer leaking call complete

"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. The customer advised that his customer saying that the unit isn?t cooling at all. He advised that he is plugged in the unit about two hours prior to our arrival. Check the unit and found the freezer already at 27?F and continuing to drop. Found the refrigerator sitting at 43?F. I did advise that although the unit had not been plugged in long enough to completely determine whether the unit was working properly, there did not appear to be any issues that I could replicate or find at this time. I did advise that if the issue comes back to leave the unit in a failed state so that way we can properly diagnose. Call complete."

"Arrived back on site for the dryer cutting off after approximately 20 minutes. Corrected the issue and unit tested properly. Job complete"

Arrived onsite and replaced the damper. Unit is now operating as designed. All checks good. Unit is now operating as designed.

"Arrived on site to inspect range control panel damage. Upon further inspection, I found that the control panel had a dent in the top center area of the panel. I removed and replaced the control panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to install previously ordered part. Removed and replaced the complete drum and unit tested properly. Job complete

Arrived on job for complaints of freezer door not closing and no ice. Found the ice maker not responding and door not closing at bottom. Replaced icemaker and adjusted door. If problem continues recommend replacement of rails.

Arrived onsite for washer making noise during fill. Upon arrival put unit in diagnostics. Ran test fill and noise was apparent. Valve is failing. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

"Arrived on site and replaced hinges diagnosed on previous visit lid is now closing properly, job complete"

"Onsite for fridge not making ice. FC 22 degrees. RC 40 degrees. Found ice build up on FC evaporator (pic in SDQP) on inlet tube and frost pattern stopping after 1st rung on evap. Compressor pulling 2.2A from black wire out of inverter. Needs SS REPAIR TECH 2 HOURS. Ordering FC evap, uv drier, compressor, access valve. Office to reschedule.; ordrng 1 WPW10608485 (FC evap) and 1 W10832994 (Compressor) and 1 W11087200 (Inverter) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)"

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice bucket not fully assembled and reassembled it properly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"I arrived on site to re diagnose issues with microwave not being able to start and any time the door is open relays go on and off, I gained access to the top and sides of the unit and removed all of the metal coverings, I gained access to all of the harnesses and checking each connection, I found that there is a burn on the line going to the thermostat, I removed the burned portion and fitted a new connector, this ended up fixing the issues and now the microwave is functioning properly as designed, I cleared out the error codes and now the unit is operating properly as designed. Job complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the control error code, microwave inner door warped and hinges weak, I removed and replaced the hinges, mw inner door panel and main control and tested. Unit is operating as designed. Job completed"

"Arrived on site to inspect freezer not cooling. Upon further inspection, I found ice built up on the evap cover. Removed the cover and found a large block of ice on the evaporator. I was able to get to the element connectors to test and found the element open. Tested the defrost timer and it is operating as designed. I will return with all prescreened parts and scheduled return service ; ordrng 1 CNOTE (Schedule for 1st call or last call unit in garage)"

"Arrived on site and replaced failing door seal on dryer, after replacement dryer is now correct, job complete"

"Arrived on site to diagnose dishwasher with a leaking dispenser, upon arrival I gained access and found evidence of the unit leaking as the customer described, I gained access and replaced the dispenser and now the unit is operating properly as designed. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced the control. Calibrated and tested. Unit is functioning properly. Job complete

"Arrived on site for NOT COOLING IN FRIDGE OR FREEZER-CAN HEAR FANS/MOTORS WORKING. We inspected the deli control and found it to be good. We then checked temps in freezer found it at 77 degrees then checked fc temp found it at 79 degrees. We gained access to the back of the unit to check the compressor it is drawing .54 amps (good) checked DC volts found it at 3.56 (normal).which indicates that there is a sealed system issue. We are ordering fc evap, rc evap, compressor, access valve and uv dryer. Office to reschedule.; ordrng 1 W11492867 (RC evap) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (uv dryer)"

Arrived on site for dishwasher not turning on. Upon arrival I confirmed unit had 120v. Found bi metal still functioning but main control wasnt sending power to ui. When I inspected further I also found ui ribbon broken from panel and couldnt be repaired while on site. Will need office to get autho for main control and new panel control to complete repairs before rescheduling; ordrng 1 WP8572349 (Panel control (BLK))

"Arrived on site for a microwave that?s not venting properly. Inspected unit and work area. The customer advised that her unit doesn?t seem to suck up all the steam from around the unit. Tested the vent fan and found the fan running properly. Used a paper towel to do the paper towel test on the vent fan and found the paper towel sticking to the vent. I called Whirlpool Techline and spoke to JR# 7731700319. He advised that due to energy efficiency standards having to be met, they have to pull energy from certain components to be within spec of the standard. He advised that on most microwave vent ovens, usually the electrical is pulled from the vent fan due to the need to be able to microwave properly. He advised that if the unit was functioning with the two fan speeds and the paper towel test did it?s job, that the unit was working properly. He advised that the further away from the vent cover you get, the less likely that steam will be pulled into the microwave and out. Unit is working as designed. Call complete."

Arrived on site for refrigerator making odd noise at random from ice maker. Upon arrival I ran harvest on ice maker but couldnt confirm noise. After running test 3 in diagnostics I found dampener motor grinding internally after verifying needed part I rescheduled customer to complete repairs. ; ordrng 1 WPW10196393 (Dampener)

"Arrived on site for washer making odd noises and tub bouncing around at random. Upon arrival I found no errors in diagnostics. After verifying previously repaired parts and reassembly from previous trip I found nothing out of place or loose. All wires were Intact, motor, cam gearcase, suspension rods, etc were still functioning as designed. I finally narrowed down issue to the balance rings within inner basket

Arrived on site for dryer not turning on. Upon arrival I confirmed 240 power supply. After further testing I narrowed down issue to the high limit cutoff (WE04X26139) shorted out. I verified heating element was within specs as well as other thermal hardware. ; ordrng 1 WE04X26139 (High limit cut off)

Arrived onsite to install previously diagnosed parts. I installed the damper and confirmed operation. Job complete.

Arrived onsite for the freezer door seal not staying sealed onto the door. Looked at the seal and saw that the seal was worn out and not staying stuck in the hooves of the freezer door on the inside. Replaced seal. Looked at the door and seal for sealing properly and door was sealing properly. Did let customer know to be sure that the door closes correctly that way seal can start to form better to the cabinet.job complete

"Arrived on site for the install of previously diagnosed parts. Installed new pads. Tested function of door opening and closing, working properly. Job complete."

Arrived on site to install previously diagnosed console and toe kick shield. Installed new console and shield and retested. Verified unit working as designed.

"Arrived on site for complaints of dishwasher still not draining properly. Tested unit and found drain motor making grinding noise and draining slow or not at all. Installed new drain motor and tested unit. Dishwasher draining properly, job complete.

Arrived on site installed bottom grills and screws

Arrived onsite for washer not operating. Upon inspection I found the unit was not plugged in. I plugged the unit in and was able to enter diagnostics. No error codes stored. I let diagnostics run through and found all to be seemingly working as designed. At the request of the maintenance personnel I ran a normal quick cycle load. The unit drain at some point and I noticed water start flowing from the rear of the unit heavily. I pressed I unplugged the unit and the water stopped. I removed the door and front panel. I checked all connections from drain pump to tub and any other line or connector that dealt with water. All dry. There was still water left in the tub so I hooked up the UI and door latch. I ran drain and water began to flow heavily again. I could see ripples coming from what looked like the base board. I stopped the unit and inspected the drain stand pipe. I found the drain hose had been installed into a hole with no drain so the water was draining straight into the wall. I corrected the drain hose and secured it with a zip tie. I tested the unit again and no more leaks. Job complete.

"Arrived on site and inspected refrigerator and customer recently heard noise from the freezer. Assembled freezer and Found ice on the top of the evaporator making contact with the fan. Used steamer to remove ice.

"Arrived on site to replace previously diagnosed drain pump and bellow, verified parts were needed, replaced bellow and pump, tested unit, unit working as designed, no leaks detected job complete

"Arrived on site to diagnose a refrigerator making a lot of noise during operation, the customer informed me on arrival that the noise was coming from the back of the unit, I gained access to the service diagnostics and found that the issue is coming from the diffuser due to a factory defect. I removed and replaced the diffuser and now the unit is operating properly as designed. Job complete."

"Arrived on site and inspected oven and found thermal fuse has failed. after replacement started a big cycle to confirm oven is working again, job complete"

"Arrived on site and inspected washer and found saved error code for sudsing. ran all functions in manual diagnostic cycle and did not see any issues. Found Customer is using five times the recommended amount of detergent and this is likely causing Washer to stop and not complete cycles. Discussed correct detergent usage of detergent, correct loading procedures. No other issues found, job complete"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I found the ice maker arm in the off position. Placed it in the on position and the ice maker began to harvest. When water was to dispense the tray never filled. I tested the water dispenser and found the water would come out then go to a trickle. I removed the filter and found bacteria on the head of the filter and on the filter head. Tested with my bypass and not much change. I removed and replaced the filter head and tested with the bypass and unit is operating as designed. Also found the water hose connection at the wall was loose so I tightened it and tested. No water leaks observed at the end of service, job completed."

Arrived onsite to replace outer tub. Replaced outer tub. Could not test the unit as it was not hooked up to test. Took pic of the unit?s location at time of service. No issues at this time. Job complete

"Arrived on site for no ice. Attempted to force harvest cycle diagnosed a defective icemaker,replaced icemaker assembly ran harvest test passed icemaker filled with water.

Arrived on site for Refrigerator food section freezer over freezing and ref not cooling unknown. We gained access to the inside of the freezer and found ice build up on bake wall. We then gained access to the evaporator and evap fan motor and found that the fan was not operating. We tested voltage at fan harness and found good voltage which indicated that the fan had failed. We installed new fan and tested the unit. Unit working as designed.

Arrived onsite for refrigerator door icemaker not functioning. Upon inspection found frozen fill line to ice maker. Thawed line and tested. Valve is energizing properly and when reconnected ice tray is now filling. Also tested ice maker harvest cycle. Ice maker is functioning properly with no error codes. Job complete

Arrived on job for complaints of broken striker. Confirmed damage striker. Will need striker to complete. ; saved tckt

Arrived onsite for previously diagnosed parts. Upon arrival found unit triple vale was damaged ordering. Office to reschedule upon arrival of parts.; ordrng 1 W11495416 (Triple valve)

Arrived on site to install new fill tube with heater to resolve severed wires on heater. Replaced fill tube and heater and retested. Verified unit cycling as designed. Taped wires with head tape to keep it from drooping. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced main harness. Tested all cooktop burners and oven functions. Unit is functioning properly. Job complete

"Arrived onsite and found unit operating perfectly at time of service. Customer stated unit freezer will warm up for days at a time. But ice is constant. ; ordrng 1 WR55X11072 (Control)"

Arrived on site for washer leaking water. We gained access to the checked over unit for any leaking hoses found no leaks. We put the unit into diagnostics and tested the both water valves found no leaks. We then tested the drain pump and found it working as designed and no leaks and drain tube. We did find that when the unit was designing the toilet would start to burble and backup with water. We advised customer to have a plumber come out to check the plumbing in the house to which she agreed.

Arrived on site to install previous diagnosed part. Found bracket support for control and no control on hand. Powered unit and tested voltage to control. Found voltage correct. Will need to return with control. Will return with panel control and clock on hand in case needed. All parts have same ETA. ; ordrng 1 W11184551 (panl-cntrl/ UI) and 1 W11333816 (CLOCK) and 1 W11342846 (CONTROL)

Arrived on site to install previous diagnose parts. We installed the new UI and tested the unit it is working as designed. Job complete.

Arrived on site for dryer making a noise. We removed the dryer and washer from the closet and disassembled the unit. We found the motor housing rattling around in the dryer. We used sound dealing pad and reassembled the unit. We tested the unit and found it working as designed with no more noise. Job

"Arrived on site to follow up on microwave that was not heating. Removed from cabinet and removed outer shell.

Onsite for oven light not turning on from UI panel and unable to cancel cycles. Svc pointer W11525554. Replaced UI panel. Tested. Informed customer to connect unit to WiFi and perform any needed updates. Unit now functioning as designed. Call complete.

Arrived onsite for unit not completing cycles. Ran through diagnostics and got error code for ACU and MCU controls issues. Ordered parts. Office to reschedule. When replacing User interfaces and controls to follow W11498806 service pointer. ; ordrng 1 W11094978 (UI FASCIA) and 1 W11387680 (CONTROL )

"Arrived on site. Condenser fan running,cleaned coils found gap at corner of gasket due to door.

Arrived on site for the install of new switches. Installed 2 new switches and tested unit. Fan now working properly on all 3 speeds. Job complete.

Arrived onsite and found panel would be needed to repair glitching issues. Ordering console to repair. ; ordrng 1 W11296171 (Console)

"Arrived on site for THE OVEN LATCH IS NOT STAYING LOCKED--ITS NOT CLOSING PROPERLY AND THE LIGHT WONT GO OUT.we gained access to the unit and put it in diagnostics and proceeded to test the door latch found that it was not responding. We then gained access to the latch itself and found that the latch solenoid had failed. We replaced door latch and tested unit, unit working as designed.

"Onsite for dishwasher leaking. On arrival, found evidence of water leaking and damage to exterior wall and base boards that surround dishwasher. Found no evidence of any leaks from the sink or disposal. No errors in diagnostics. Ran multiple diagnostic cycles to check for leaks. No obvious leaks found, but insulation on bottom of dishwasher was soaked with water. Checked leveling, water inlet, valve, drain pump, heating element seals, sump, and couldnt find direct cause of leak. Found bottom door seal slightly raised on left hand side, which could cause splashing during wash cycle and water to go outside of tub. Also, some hard water evidence found on door gasket. Ordering gasket, bottom door seal, sump assy, owi sensor, and heating element seals. AUTHO. Office to reschedule. ; ordrng 1 WP8268937 (Bottom door seal) and 1 W11196317 (Gasket) and 2 WP717273 (Heating element seals)s"

"Arrived on site to inspect unit for not spinning when started. Upon inspection found the unit was spinning but no movement was seen due to the belt being broken, replaced belt and all functions returned. Complete"

"Arrived on site to diagnose dishwasher with intermittent issues on the console, upon arrival the customer informed me that the units leds are going out on the console and you cant determine what cycle you are running. I gained access and found the connectors are well seated, the panel UI is faulty, I gained access and removed the panel UI and replaced it. I put the unit into a diagnostics cycle and found no fault codes and that the unit is operating properly as designed. Job complete."

Arrived on job to replace previously diagnosed parts. After replacement test operation.

"Arrived on site and inspected refrigerator and found power to evaporator fan is intermittent, harnesses to freezer are corroded, control board is losing power and beeping intermittently.

"Arrived on site to diagnose dryer with no power, upon arrival I checked polarity and voltage at the wall and found none, I gained access to the breaker box and found the breaker is on but no power is going to the receptacle. I informed the customer of my findings and that they need to have an electrician come and inspect the breaker and receptacle to restore power. Job complete."

Arrived onsite to replace the crisper drawer. Replaced part. No issues at this time. Job complete

Arrived onsite for unit not heating. Looked at the unit and found that the capacitor was burned up along with the diode p. Replaced both parts. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site to replace previously diagnosed control and valve. Replaced parts, tested unit. Unit is now working as designed. No leaks detected, job complete."

"Arrived onsite to replace previously diagnosed part. Replaced console. Ran diagnostics and found stored error code- Load in drum during clean wash, off balance load, over suds, communication error with panel. Ran test cycle and all passed. Notified customer of correctable errors. Unit is functioning properly. Job complete"

"Arrived on site for dishwasher leaking . Ran diagnostics and found leaking from sump. Replaced sump, reran diagnostics. New sump is leaking . Reordering sump . Call to set return ; ordrng 1 W10902326 (Sump and motor) and 1 W10584472 (Valve to sump hose) and 2 WP489503 (Clamp)s"

"Arrived on site for dishwasher powering on. Inspected unit and work area. Found no response from UI or lights. Measured voltage to UI and found correct voltage. Found failed UI. . Removed failed UI and installed new. Tested operation. All tested good, no water leaks detected during service. Paid in full on credit card."

Arrived on job for complaints of frost icemaker leaks. Found the funnel blocked with ice causing water to spill out. Removed blockage and test.

"Arrived on site to install previously diagnosed parts. Installed new hose, drain hose, and sump and motor. Tested unit, working properly and no leaks detected at this time.

Arrived on site for pants stuck under agitator . Removed agitator and got pants out . Couldnt find any defect on agitator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.

Arrived onsite for previously diagnosed parts. Replaced drawers and UI job Completed.

Arrived onsite for previously diagnosed parts. Upon arrival drained water using shop vac. Replaced control and drain pump and tested. Unit is now operating as designed. Job Completed.

Arrived on site to diagnose a microwave/oven combo that has a microwave that is not heating. Found magnetron and inverter shorted and replaced both parts. Microwave acu was not needed and all is working properly at this time.

"Arrived on site send washer into a diagnostic cycle I did not find any leaking. Also ran the entire quick wash cycle and did not find any leaking. Could not duplicate customers experience during service call.

Arrived onsite for previously diagnosed parts. Replaced diffuser and door cam and tested unit operating job Completed.

"Arrived on site for complaints of oven not working properly, not heating. Found display working, heating element screws out. Customer has lock on outside main breaker box and was unable to open it. Need power to be off to be safe to pull out and diagnose. Advised customer to try and remove lock and call back to make another appointment.

"Arrived on site to diagnose dryer with a broken catch, upon arrival I found that the latch is fine but the catch is completely broken, I repaired the unit and the latch and catch are now operating properly as designed. I instructed the customer to look into getting the vents cleaned as well due to excessive lint. Job complete."

"Arrived on site to diagnose dishwasher that was popping breaker when in use. On arrival breaker was tripped. Checked wiring on unit and found all wiring good. Unplugged unit and reset breaker. Breaker tripped again. Breaker for circuit is failed. I ran the unit on an extension cord and it passed diagnostic with no issues. The wash motor sounds like it is rumbling a little. Advised to clean with affresh, and follow up if motor gets louder or failed. Call complete, no water leaks found."

"Arrived on site to test unit for leaking. Found leveling of unit had been messed with and was leaning extremely forward causing water to leak from front side. Leveled unit, no leaks detected. Job complete."

"Arrived on site for no ice. At time of visit ice in bin,ran diagnostics found loose connection at bin thermistor secured harness to connection unit passed all other diagnostic test"

Arrived onsite for lint screen not sitting properly. Upon inspection found faulty lint duct. Replaced duct. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for dishwasher still not complete it cycles. Upon inspection I found F9E1 F10E2 F8E2 stored in the unit. I took off the outer door panel and inspected the controls. I did not see any visible shorts or breaks in the harness. The unit went through diagnostics as designed washed and drained. I monitored the amp draw during the wash cycle and the unit never exceeded specifications for amp draw. I found a service pointer related to the heater and the symptoms sound similar to this situation. I am ordering the vent wax motor, main control, drain pump, inlet valve, and heater assembly for return visit to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11410066 (Control) and 1 W11537778 (Heater) and 1 W11416460 (Vent motor) and 1 W11434044 (Inlet valve) and 1 W11084845 (Small harness) and 1 W11084863 (Main harness)"

"Arrived on site for customer complaint of error codes and unit not cleaning, found water in drip pan causing float switch to activate drain pump, found error codes F8E4, f9e2, fae2 in diagnostic mode. Found failed drain pump, failed vent motor causing leak. Ordering drain pump and vent. ; ordrng 1 W11416460 (Vent) and 1 W11545539 (Vent gasket) and 1 W11497943 (Drain pump)"

Arrived on site to test unit for door coming apart. Found door handle coming apart secured door handle to door test unit and unit test good job complete.

"Arrived on site for light issues. Diagnosed a defective freezer led module,replaced defective led module in freezer section all leds working as designed.

"Arrived on site to diagnose dishwasher with broken gasket or seal, upon arrival I found that the gasket had come out with less than half of the gasket remaining in place, I gained access and removed it and replaced the faulty gasket for a new one, I tested the racks and verified the new gasket is staying in place, the unit is operating properly as designed. Job complete."

Arrived on site for refrigerator with damaged grill cover above door. Upon arrival I confirmed complaint and then installed new grill. Unit now functioning as designed call complete

"Arrived on site for ice machine having ice buildup under evaporator tray after running cleaning cycle. Inspected unit and work. Removed ice with steamer, found ice ball significant large and most likely not from a sealed system failure. Performed diagnostics mode and ran all components. Found very low water pressure from inlet valve. Found good frost pattern and no leaks from tubing. Will need to replace inlet valve. Removed failed valve and installed new. Performed diagnostics mode and tested operation. Found water flow to reservoir good. All other operations tested good, no water leaks detected during service.