Near Austin, TX 78722
Matthew
Job Details: 02/02/2021
DISHWASHER KENMORE 665.13963K015 Arrived onsite for dishwasher rack coming off. Upon inspection found wheel assembly failed. Unit will be need right and left assembly replaced. Office to reschedule ; ordrng 1 W10712394 (adjuster)
Near Austin, TX 78723
Matthew
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced ice maker and ice maker fan. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTE104ESS3 "Arrived on site for customer complaint of unit not powering on, found power supply issue, instructed customer to have outlet changed.
Near Austin, TX 78750
Scott
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KBSD602ESS01 Arrived on site for built in fridge leaking when dispensing water . Found dispenser water line not sitting in valve properly due to uneven cut at end . Cut line at right angle and reset line in valve . Fixed water leak . Customer also needs door bin in fresh food due to cracking . Ordering bin . Please call to set return ; ordrng 1 W10323599 (DOOR BIN )
Near Austin, TX 78703
Jacob
Job Details: 02/02/2021
WASHER WHIRLPOOL MHW8000AW0 Arrived onsite to replace water valve ordered by previous tech. Need to order other parts. Let customer know..; ordrng 1 WPW10239942 (Valve diverter) and 1 WPW10110225 (Flow meter)
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite and found unit to be operating as designed. Provided customer instruct on off balance loads and drain and spin option.
Near Austin, TX 78724
Matthew
Job Details: 02/02/2021
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking. Upon inspection found dishwasher would leak a few drops on the bottom left corner of the unit. Usually only at the startup of the cycle. No leaks from valve, hoses or pump detected. Called tech line for assistance. Recommended inspection of and replacement if needed of the spray arms and manifold. Also could be a pressure release issue of the inlet vent . SR#7729901575. Office to reschedule.; ordrng 1 W10340681 (tube) and 1 W10671930 (tube-feed) and 1 WPW10195536 (water inlet port) and 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived onsite for refrigerator not making ice. Upon inspection I found the IM inlet port had a block of ice frozen around it preventing water from entering the IM tray. I found a small gap in the water tube on the roof of the unit. The customer agreed so I removed and cleared out the ice maker. I also ensured a better seal on the water tube by adding some silicone to the gaps. I re installed the IM and tested the function, the ice maker harvested and filled as designed and no leaks were detected during time of service.
Near Manor, TX 78653
Andy
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site for range error code. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 W11295998 (Control) and 1 Seenote (Office to schedule)
Near Pflugerville, TX 78660
Kayman
Job Details: 02/02/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for wall oven skipping time and not responding well to touch sync. Upon inspection I found no stored error codes in the unit. I found the WiFi not connected. I found the customer had switched internet providers within the year. I was not able to get the unit connected to their current WiFi but I found the unit still configured to the old WiFi and was able to connect to that. I did a factory reset on the unit but it will automatically connect to the old non existent WiFi and I cant get it connected to the new one. I am ordering a console and main control for repair due to configuration issue. Office to R/S due to part availability. ; O-emld tckt
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/02/2021
REFRIGERATOR MAYTAG MFI2266AEU Arrived on site to diagnose a refrigerator that intermittently wont produce ice. Found full ice bin at time of service and no failures at this time. No repairs needed and no leaks were found at time of service.
Near Austin, TX 78750
David Z
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to resolve squeaking slides due to ice buildup prior. Replaced slides and retested. Noise is now gone. Saw a small amount of frost in the bottom center of freezer, but freezer door is sealing. Reformed gasket with putty knife.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived on site for Not Making Ice - Refrigerator. Found ice maker arm had fallen out of the grommet it attached to to let ice maker know to start or stop making ice. Removed ice maker and mounted arm back into place. Tightened freezer door arm because it was loose. Heard ice maker call for water. Fridge running as designed. Job completed. Collected check from customer for full amount due.
Near Andice, TX 78628
Jonathan S
Job Details: 02/02/2021
DRYER WHIRLPOOL WED6620HC2 "Arrived on site for dryer completing cycle and clothes are still damped. Inspected unit and checked venting. Performed diagnostics mode and checked fault codes, none faults. Ran automatic test cycle and found test cycle not completing. Per temperature test and found air flow okay. Called Whirlpool tech support and spoke with Scott, found test cycle normal to not complete. Measured moisture sensor at control and found closed circuit with screw driver touching both bars. Found no mechanical failures with unit. (Sr# 7729892444)."
Near Austin, TX 78702
Scott
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for no power at controls . Found power cord burned at one of the winter connections . Found power cord had multiple cuts ,exposing copper wire causing the short . Reinstalled power cord correctly . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
Near New Braunfels, TX 78132
Noah D
Job Details: 02/02/2021
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer for not starting, upon inspection found the latch clicking and flashing codes, will need to replaced latch.; ordrng 1 WPW10443885 (LATCH )"
Near Austin, TX 78747
Luis
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for door issues. Found bracket to deli door missing support screw,installed a new screw tested door operation good."
Near Austin, TX 78745
Leonardo
Job Details: 02/02/2021
DISHWASHER GE DDT595SSJ0SS Arrived on site to replace latch. Replaced latch test unit and unit reading door but not draining. Test unit and found bad control board
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Arrived on site for customer complaint of unit leaking, found freezer door not shut all the way causing ice build up on bottom of door and then leaking, found frozen water line, instructed customer to defrost for 24 hours with doors open, if problem continues will need to bring back filter housing and reservoir.
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
WASHER MAYTAG MHW5630HC0 Arrived on site for washer not draining according to customer upon arrival. Upon further inspection I found the unit giving an f9e1 long no drain error. After draining out the water I was able to verify integrity of pump was intact and unit was working as designed but there was a clog within filter of drain housing.Unit now functioning as designed call complete
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL DU1010XTXB0 Arrived to inspect dishwasher leaking.Ran diagnostics test mode and found the unit was leveled higher in the back then the front.Corrected the issue and unit tested properly without any leaks.Job completed Customer satisfied
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the door badly rubbing in the right side due to not being level. I removed the toeplate and found that the floors had been redone and the old flooring under the unit was removed with only a few pieces left. Using the old flooring, I placed some under the right leveling foot and leveled the unit (photos). Customer advised that there was a piece that came off the upper rack and the left stop had fallen off. I reinstalled the left rack stop and am ordering the pivot tine for the upper rack and CNOTE-LSO FOR TRAINING.No water leaks observed during service.; ordrng 2 WPW10082853 (Pivot tine)s and 1 CNOTE (LSO FOR TRAINING)"
Near Austin, TX 78702
Jacob
Job Details: 02/02/2021
DRYER MAYTAG MGD8200FW1 Arrived onsite for unit shaking during use. Tested unit. Cabinet was shaking. Would push down in the corners of the unit and shaking a loud noise would die away. Used truck stock sound pads. Was able to quite the unit down more. . No other issues at this time. Job complete
Near Killeen, TX 76542
Al
Job Details: 02/02/2021
WASHER MAYTAG MVWB855DC0 Arrived to inspect washer latch issues.Ran diagnostics and found error code F5E2 Lid lock error.Removed and replaced the latch and unit now works properly to customers satisfaction.Job completed
Near Leander, TX 78641
Lou
Job Details: 02/02/2021
DRYER MAYTAG MED7230HW0 "Arrived on site to inspect dryer not signaling at the end of a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F2E1. Cleared the code and tested the unit. Unit is operating as designed. I checked the signal volume and it was on High. Ran a quick 5 minute cycle and at t(e end of the cycle, the signal failed to come on. I am ordering the console UI and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of parts. No lint observed during service.; ordrng 1 W11413567 (Control panel) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Andice, TX 78628
Tommy
Job Details: 02/02/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived onsite for unit not turning on. Upon arrival found unit console none responsible to touch. Turned unit off at breaker. Removed console and replaced. Turned unit back on and tested. Unit is now operating as designed. Spoke with customer on importance of WiFi.
Near Georgetown, TX 78626
Wesley
Job Details: 02/02/2021
REFRIGERATOR GE GSH25JGDCBB Arrived onsite and found ice blockage in the freezer door water line. This issue is caused by deteriorating insulation in the freezer door. Advised customer that door would be needed to prevent freezing in tube. C
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for oven combo screen frozen and wouldn’t respond. Performed diagnostics mode and checked fault codes, none found. Performed factory reset and tested operation. Found oven door not sealing. Removed door and reinstalled. Found door closing correct. All operations tested good."
Near Austin, TX 78741
Kevin
Job Details: 02/02/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site and replaced all parts diagnosed on previous visit, after replacement range is now correct, job complete"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/02/2021
ICE MACHINE GE UCC15NJBII "Arrived on site to replace drain pump. Replaced drain pump, tested unit, unit is now operating as designed. No leaks detected at time of service. Job complete."
Near Austin, TX 78723
Luis
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID KSC24C8EYP02 "Arrived on site for no cool. Removed evaporator cover,found hissing noise from evaporator compartment,corrosion on heat exchanger lines,traced noise from cap tube exiting liner wall,slightly adjusted cap tube noise louder diagnosed leak at cap tube inside of liner insulation called tech support verified leak at liner
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator not operating the water dispenser correctly. Upon arrival I ran test 25 in diagnostics and was only able to get 6 dcv out of the 14dcv needed from j3-1&2 to operate the dispenser paddle and other functions during activation. I was un able to find any shorts within wiring between the any main controls.
Near Bastrop, TX 78602
Andy
Job Details: 02/02/2021
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to install previously diagnosed right RC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
DISHWASHER KITCHENAID KDTE334GPS Arrived on site to inspect dishwasher for not dispensing water. Upon inspection found the solinoid for the dispenser stuck with calcium. Replaced dispenser and tested. Complete
Near Belton, TX 76513
Tyler
Job Details: 02/02/2021
DRYER WHIRLPOOL WED4815EW1 "I have on site for dryer not heating properly according to the customer. Upon arrival customer stated that they noticed the dryer will try to get hot but it was taking more than one cycle to dry eats load every time they use it I didn’t disassemble the dryer was able to verify that the power outlet terminal block and time are all receiving the proper 240 V and the timer was also sending power to both the motor heating element and all of the hardware as design I was able to run a continuity and oh my resistant test on all the heating hardware such as elements thermal fuses airflow fuses etc. but found no indication that any of the parts were having issues trying to operate and then took a temp check the unit and found that on high heat the unit was fluctuating between 120° and 200° as designed. Is an able to narrow down that there’s a blockage of some kind within the venting of the housing itself preventing the dryer from being able to evacuate the hot air as
Near Harker Heights, TX 76548
Al
Job Details: 02/02/2021
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived to inspect dishwasher not filling or washing.Removed and replaced the valve and discovered the pump and motor was also defective and not working.Ordering the pump & motor and will return with the previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work and authorization.; ordrng 1 AUTHORIZATION (PUMP AND MOTOR ) and 1 W10837026 (pump&motor)
Near New Braunfels, TX 78130
Noah D
Job Details: 02/02/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for sparking, upon inspection found the ceramic cracked and sparking spots on cab, painted cab and will order new ceramics. Office to reschedule ; ordrng 2 W10245207 (CERAMIC)s and 1 W10245208 (CERAMIC ) and 1 W10245209 (CERAMIC )"
Near San Marcos, TX 78666
Richard
Job Details: 02/02/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven with a gas smell. Upon arrival customer stated that the smell happens during operation. Turn oven and use the leak detector and found no leaks or issues with the range. The smell the customer is experiencing is the burn off from the flames which is normal. Called whirlpool safety and documented my findings. Complete
Near Temple, TX 76501
Tyler
Job Details: 02/02/2021
WASHER WHIRLPOOL GHW9200LW
Near Temple, TX 76501
Tyler
Job Details: 02/02/2021
OVEN WHIRLPOOL WFG114SWQ0 "Arrived on site for range not functioning properly and customer smelling gas. Upon arrival I found that within the oven, the gas burner was completely disassembled from the interior of the oven causing gas to fill into the oven cavity without being lite. I also found the spark module was not functioning with all sparks as intended. I was able to remount and test the ovens bake/broil burner and found igniter and over all oven functionality was working 100% as designed. I then replaced the oven spark module and found after reassembly the upper half of range was also functioning as designed with no gas leaks before during or after repairs."
Near Georgetown, TX 78626
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2813241 "Arrived on site for washer leaking water. Inspected unit and work area. Found corrosion buildup on home valves. Performed diagnostics mode and tested components in manual test mode. Found water leaking from inlet valve. Turned water off at street, due to condition of home valves. Turned sink faucet on to release pressure. Removed failed inlet valve and installed new. Cleaned all water up. Turned water on at street and sink faucet off. Performed diagnostics mode and tested all components. All tested good, no water leaks detected.
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
OVEN GE JGB860SEJ3SS "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the upper oven bake ignitor and tested. Unit operated as designed. No gas leaks detected during service, job completed."
Near Austin, TX 78727
Matthew
Job Details: 02/01/2021
UNKNOWN UNKNOWN VAN NISSAN
Near Dale, TX 78616
Noah D
Job Details: 02/01/2021
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for temp issues, upon inspection found the compressor running and a good frost pattern, replaced control and sensor to fix temp issues, all functions returned and compressor kicked on hard to cool. Complete"
Near Lockhart, TX 78644
Noah D
Job Details: 02/01/2021
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not operating correctly, upon inspection found the main control malfunctioning, replaced control and all functions returned. Complete"
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
Near Georgetown, TX 78628
Jonathan S
Job Details: 02/01/2021
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
Near Del Valle, TX 78617
Jacob
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not filling or draining. Tested unit. Water was no entering the unit. Found that the water valve was not open for the unit to fill. Opened up water valve. Tested unit. Unit filled and drained. No issues at this time. Job complete
Near Hewitt, TX 76643
Tyler
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer that customer stated Lidl’s not latching properly.upon arrival at the rev park I found customer not on site. Unit was removed frost the Rv and placed away from any power sources. Upon further inspector the unit though I was able to determine after disassembly that the unit had a broken door latch. Internally the locking mechanism has shattered cause door to to function right. I replaced latch but without power I wasn’t able to confirm 100% that main control was working. I did however inspect alol wiring between the two parts and found no issues. If symptoms return after powered on the we simply need to replace the main control. Call complete
Near Austin, TX 78738
Brandon
Job Details: 02/01/2021
DISHWASHER GE PDT825SSJ0SS "Arrived on site for customer needing dishwasher installed, after installing, unit tested good.
Near Austin, TX 78737
Robert
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW4950HW1 Arrived on job for complaints of not washing properly. Ran diagnostics and found all physical functions working properly but when running a load the washer canceled drain after filling. Recommend replacement of control. ; ordrng 1 W11498796 (CONTROL )
Near Austin, TX 78757
Scott
Job Details: 02/01/2021
OVEN WHIRLPOOL KEBS109BSS00 "Arrived on site ,replaced main control . Ran preheat all checked normal. job complete ."
Near Leander, TX 78641
Lou
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the switches failing, I removed and replaced the interlocks and tested. Once I opened the door, the unit tripped the breaker. I pulled the unit down from the cabinets and removed the cover. I inspected the harness and switches and all were good. I tested voltage at the outlet and got 125V. I plugged the unit into a different outlet and the unit operated as designed. I recommended that the customer have the electrician check the breaker as its a GFCI breaker. I reassembled the unit and placed it back in its place and retested and again it tripped the breaker. Job completed"
Near Austin, TX 78748
Jacob
Job Details: 02/01/2021
WASHER MAYTAG MVWB765FW4 Arrived onsite for unit creating a shaking noise. Saw that unit needed to be re leveled. Re leveled unit. Tested unit. Unit tested good. Customer also said that the unit may be causing the pipes in the wall to shake when calling for water. Let customer know that the pipes in the wall is a plumbing issue as the unit pulled in water as it should during testing. No leaks at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for washer leaving white residue on clothes. I spoke to the customer and he stated it doesnt matter what cycle they run it on it leaves residue on the clothes. I found fault code F9E2 water ring, F2E1 stuck UI key. I gained access to the control and blew through the pressure hose and found it clear. I found no kinks in the line. I ran a diagnostics cycle and found the tub not spinning right. I inspected the gear case and found it leaking oil out of the gear case. I am ordering the gear case to complete the repair, and returning with the slider and rotor bolt just Incase.; ordrng 1 W11455453 (Gearcase) and 1 W11027980 (Rotor bolt) and 1 W10734521 (Slider) and 1 Authorization (Authorization)"
Near Austin, TX 78731
Kevin
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found wash motor isnt spraying, replaced it and it is now operating properly. No water leaks detected at time of service, job complete."
Near Austin, TX 78758
David Z
Job Details: 02/01/2021
WASHER MAYTAG MVWB835DW3 "Arrived on site to follow up on washer throwing low fill errors. On arrival found the cold water turned off. Turned on water, found water spraying from cold hose. Hose looks like it was removed and cross threaded back on and not sealing. Removed hose and straightened out threads on valve and reattached hose. Tested valves and they are filling fine, but hoses are dripping slightly and still in need of replacement.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/01/2021
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to follow up on wall oven doors not staying open. I pulled the unit from the wall and contacted techline and spoke to Scott. I advised Scott of the issue with s doors not staying open while placing food inside. I advised that I had replaced the door hinges on the top oven door and got the same results. ordering the main control due to it being out of stock. CNOTE-LSO OER CUSTOMER REQUEST ; ordrng 1 W11261167 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Lakeway, TX 78734
Robert
Job Details: 02/01/2021
DISHWASHER GE GSD2600G02CC "Arrived on job for complaints of not starting. Found faulty push button switch. Will need to replace switch. ; ordrng 1 WD35X10014 (switch,pushbutton)"
Near Cedar Park, TX 78613
Wesley
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found hose would be needed to install pressure valve. Ordering hose to repair. ; ordrng 1 1/4 inch inlet hose compatible with the pressure valve.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previously diagnosed parts. Not all parts were sent with me today. Scheduling return visit once we have all the parts to return and complete the repair. ; O-emld tckt
Near Austin, TX 78757
David Z
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KUID508HPS00 Arrived on sits to install previously diagnosed parts to resolve record pump not running. Replaced record pump and still no change. Ordering control and harnesses due to recirc pump not getting power. Office to reschedule when parts arrive. Also ordered drain pump tube due to seeing a hole in the existing one. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Pump Harness) and 1 W11123917 (Main harness) and 1 W11097809 (Drain hose)
Near Austin, TX 78725
Jacob
Job Details: 02/01/2021
OVEN WHIRLPOOL WFG114SWB1 Arrived onsite for unit not getting up to temperature. Tested unit. Unit was working as designed. Showed customer how to check temperature correctly and not use a thermometer. Also showed customer that they can change the temperature on the control. Customer wanted the door handle to the unit put on. Ordered parts. Need authorization before returning.; ordrng 1 98009343 (Drawer panel) and 1 WP3405190 (Door handle)
Near Round Rock, TX 78664
Cliff
Job Details: 02/01/2021
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washer that is not closing properly. Found lid cracked on left hinge corner. Lid will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11259006 (Lid)
Near Cedar Park, TX 78613
Wesley
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived onsite and exchanged microwave. All checks good. Unit is now operating as designed.
Near Temple, TX 76501
Tyler
Job Details: 02/01/2021
DRYER MAYTAG MED7230HC0 Arrived on site for dryer giving F3E to air code. Upon arrival I was able to confirm the code In diagnostic mode but there were no other error codes I then checked the harness sensor that connects with the electrodes and I owned out fine then replaced main control and the moisture sensor strips and reassembled and tested the unit and verify the code is no longer occurring though I informed the customer the unit is not functioning as designed I also let them know that if the issue does come back the next thing we need to do is replace the moisture sensor harness itself the harness we were sent with with initially is the overall main harness to the entire dryer not the sensor harness that is normally needed. Call complete
Near Austin, TX 78744
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRF535SWHB02 "Arrived on site for door issues. Whirlpool shipped customer wrong door,door shipped to customer was left side fresh food door customer needs right side door,gave customer correct part number #13107887BQ she will contact whirlpool for correct door."
Near New Braunfels, TX 78130
Andrew
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to test unit for all cycle/function lights illuminated. Found power cord had a cut causing unit to turn on and off repeatedly. Fixed cord, tested unit, unit works good. No leaks detected. Job complete."
Near Georgetown, TX 78626
Tommy
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for washer leaving white residue. After testing found unit water stayed clear unit will need service kit. Office to reschedule based upon part availability. ; ordrng 1 W11111464 (Kit console and control)
Near Cedar Park, TX 78613
Justin
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dispenser not working. Upon further inspection I found dispenser would not stay closed. I installed new dispenser and ran diagnostics cycle. Unit is now working as designed. Customer also said the dishes were not getting super dry. I found heater working properly and advised customer on rinse aid via user care guide. I also went over soft water with dishwasher usage via user care. Call complete.
Near Dripping Springs, TX 78620
Richard
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump is not working properly. Will need to replace the drain pump. Ordering parts and office to schedule ; ordrng 1 W11460963 (Drain pump.)
Near Austin, TX 78745
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on site for no ice diagnosed a defective icemaker replaced icemaker assembly
Near Little River-Academy, TX 76554
Al
Job Details: 02/01/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Arrived to inspect refrigerator temperatures inside unit.Customer advised at the time of the call the unit ff temperature was 55 degrees.Since the call the unit has cooled and is now within range. I tested the ice maker and water fill in the ice maker.The area recently experienced a power surge and needed to be reset.Checked temperatures after reset and actual temperatures were 41 when set on 37 degrees.Customer satisfied.Job completed
Near Austin, TX 78749
Leonardo
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit giving error code of f4e1. Test unit and found door not making contact with upper switch holder. Replaced switches test unit and unit test good job complete.
Near Hutto, TX 78634
Cliff
Job Details: 02/01/2021
REFRIGERATOR KENMORE 106.566695 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser bracket broken. Replaced bracket and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78731
Kevin
Job Details: 02/01/2021
REFRIGERATOR JENN-AIR JFC2290VEP5 "Arrived on site and inspected refrigerator and found endcap and deli tray cover are broken .; ordrng 1 WPW10121977 (Endcap)"
Near Leander, TX 78641
David S
Job Details: 02/01/2021
DISHWASHER BOSCH SHPM78Z55N/01
Near Liberty Hill, TX 78642
Lou
Job Details: 02/01/2021
DISHWASHER JENN-AIR JDTSS243GX0 "Arrived on site to inspect dishwasher clean light not coming on at the end of cycle. Upon further inspection, customer advised that they cycled power at the breaker and the unit functioned properly one time. I placed the unit in diagnostics showing error codes F4E4, F9E2, F10E3. Cleared the codes and continued with testing. When the motor came on, I could hear the diverter moving and was very loud. Also found the spray arms moving intermittently and at the end of when the fan was to come on, it failed to come on. I removed the toeplate to inspect the diverter and I found that it was nonstop turning and also found the fan harness connection not plugged in. I advised the customer of my findings and am ordering the sump/motor assembly, main control, and fan and office to schedule return service. Will need to replace the control and sump/motor assembly and test before replacing the fan blower. No water leaks observed during service.; ordrng 1 W10899563 (Su
Near Round Rock, TX 78664
Cliff
Job Details: 02/01/2021
WASHER MAYTAG MVW7232HW0 Arrived on site to diagnose a washer that is not filling correctly. Found hoses reversed preventing proper operation. Installed hoses correctly and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near Austin, TX 78732
Brandon
Job Details: 02/01/2021
OVEN KITCHENAID KEBK101SSS04 "Arrived on site for customer complaint of unit not reaching proper temperature, found failed bake element, ordering bake element and bringing back control and sensor. ; ordrng 1 WPW10207398 (Bake element)"
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for leak. Found rear tab on sump was missing/broke off. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."
Near Round Rock, TX 78665
Cliff
Job Details: 02/01/2021
VENTHOOD WHIRLPOOL WVU37UC6FS1 Arrived on site to diagnose a vent hood that is making unusual noise. Tested unit and found sheet metal hanging down contacting motor. Re-position unit properly and all is working properly at this time.
Near Cedar Park, TX 78613
Justin
Job Details: 02/01/2021
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site for washing machine being unbalanced. Customer stated issue was the unit would intermittently move left or right a few inches. She said it would be on any cycle. Put unit into diagnostics mode and found error code F01E02 for motor control error. I ran a test cycle and found that the high spin cycle was running non stop and would not end. I found shocks on unit good. Stator on unit was in good shape and tight. I ohmd out the motor and found it good. I checked voltage at the ACU and found it off. I found the ACU is causing unit to stay in high spin speed for to long causing it to eventually walk. Will need to replace the ACU.
Near Austin, TX 78731
Kevin
Job Details: 02/01/2021
WASHER WHIRLPOOL MVW7230HC0 "Arrived on site and found customer is experiencing noise during the spin cycle and washer giving F0 E7, found rotor is loose, tightened rotor and washer is now correct, job complete"
Near Cedar Park, TX 78613
Wesley
Job Details: 02/01/2021
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and replaced damaged grease filter.
Near Spicewood, TX 78669
Brandon
Job Details: 02/01/2021
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for customer complaint of of unit not turning on, found proper power to unit and 5v DC to UI console, I unplugged console and reattached, unit still did not come on, ordering UI console.; ordrng 1 W11351728 (Console) and 1 Cnote (Office to reschedule)"
Near Georgetown, TX 78626
Tommy
Job Details: 02/01/2021
DRYER WHIRLPOOL WGD7500GW0 Arrived onsite for dryer not heating. Upon arrival found unit heating and spinning as designed but found unit not getting proper airflow due to clogged vents. Spoke with customer on vent needing to be cleaned. Job Completed.
Near Austin, TX 78738
Brandon
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to replace sump assembly, after replacing, unit tested good, no leaks."
Near Austin, TX 78744
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for no ice dispensing. Found ice container to engaging with auger motor,forced bin container out,reinstalled container with auger motor coupling,tested ice dispenser unit working as designed."
Near Georgetown, TX 78633
James
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found bearing in gear case has failed. Also found suspension stretched causing tub to sit low in cabinet. Unit will need new gear case and suspension to repair. Office to schedule return services due to part availability. ; ordrng 1 W11454741 (GEARCASE)
Near Austin, TX 78738
Brandon
Job Details: 02/01/2021
REFRIGERATOR JENN-AIR JS48SEDUDW15 "Arrived on site for customer complaint of unit leaking from freezer. Found defrost drain line frozen over, I removed ice build up, unit tested good."
Near Lakeway, TX 78738
Brandon
Job Details: 02/01/2021
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site for customer complaint of of unit shutting off and has to be reset, unit not draining, and bottom rack broken. Found failed control, broken drain pump, and broken lower tracks. Ordering parts and Auth. ; ordrng 1 W10866116 (Control) and 1 WPW10531320 (Drain pump) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"
Near Austin, TX 78759
David Z
Job Details: 02/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for report of freezer not cooling. Checked temp in freezer and found temp at 16 degrees. Opened door and found frost built up on the back of the evap and cover, likely from door not fully closing. Gave customer instructions on how to defrost unit to remove the air leaked frost. Once defrosted the unit should be fine. Electronics are working as designed. Call complete."
Near Dale, TX 78616
Noah D
Job Details: 02/01/2021
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the main control board had shorted causing the drain to always be on. Replaced control and tested. All functions returned. Complete"
Near Copperas Cove, TX 76522
Al
Job Details: 02/01/2021
RANGE GE JS760SL2SS "Arrived to inspect GE Range with a cracked cooktopUnit shattered again.Cooktop arrived to parts on this date but wasn’t available for the service call.Unit will require the front 2 element, which are contributing to the constant issues.Office to reschedule the customer for return service.Needs more work.Needs authorization.; ordrng 1 AUTHORIZATION (FOR FRONT 2 ELEMENTS ) and 1 WB30T10130 (range 12 haliant ELEMENT FR) and 1 WB30X24111 (range radiant element FL 9”)"
Near Red Rock, TX 78662
Noah D
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site to inspect washer for not agitating, upon inspection found the console not sending voltage, replaced control and all functions returned. Checked for oil and found no issues, debris was due to surrounding floor, all agitation was returned with no issues. Complete"
Near Round Rock, TX 78681
David S
Job Details: 02/01/2021
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for washer not starting. I inspected the unit and work area. I found fault code F5E4. I tested the lid latch according to the tech sheet and it worked just fine. I tested the lid latch individually multiple times and it worked ever time. I ran the unit through a diagnostics cycle, and found it working as designed, with the gear case making a loud noise. We are still waiting on the gear case to come in. The office will reschedule when we have an eta on the part.; O-emld tckt"
Near Georgetown, TX 78628
James
Job Details: 02/01/2021
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and found unit had made some ice but production is slow. Inspected ice maker fan housing and found large amount of ice build up in and around housing. Removed ice box and found rear seals missing causing air leak. Unit will need new housing gasket kit to repair. Installed gasket kit and tested operation. Unit tests good. Job complete
Near Liberty Hill, TX 78642
Lou
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install new unit per Whirlpool techline recommendations. I removed and replaced the microwave and tested operations. Unit is operating as designed. Took photo of new MS. Job completed
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to test unit for “close door” prompting on UI when operating microwave. Replaced interlocks, tested unit, unit works good. Job complete."