Near Killeen, TX 76542
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to install previously diagnosed harness, clutch, etc. after installing the recommended parts I was only able to notice a slight increase in functionality during agitation then previously found. Unit would still operate one direction without alternating between Each direction.
Near Austin, TX 78731
Luis
Job Details: 02/04/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for failed drain pump. Removed unit from enclosure for water leak residue on wall and floor,traced leak to water line source,uploaded pictures to SDMobile replaced defective drain pump,tightened waterline small trace of water still leaking advised customer a plumber will need to replace water line source to unit. Ran diagnostics checked tubing for leaks good no leaks found at drain tubing and connections"
Near Lampasas, TX 76550
Al
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW7120HW0 Arrived to install previously ordered part.Removed and replaced the gearcase.Reassembled and unit tested as designed.Job completed Customer satisfied.
Near Austin, TX 78749
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to test unit for door slamming open. Found front two leveler legs were all not adjusted. Adjusted to customers preference, tested unit, customer was satisfied with improvement. Job complete."
Near Driftwood, TX 78619
Robert
Job Details: 02/04/2021
REFRIGERATOR GE ZICS36NABSSLH "Arrived on site. Found drain in freezer is clogged and frozen. This is a reoccurring issue. Found rust starting around liner of freezer compartment and around the drain area. he liner is beginning to become mis shapen, the gasket and door are not sealing properly and with the reoccurring failure of the drain freezing up the insulation within the cabinet is deteriorating and causing the issue to keep happening.
Near , TX 78737
Brandon
Job Details: 02/04/2021
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site for customer complaint of door not staying closed when open all the way, I replaced hinges that previous tech ordered, hinges did not fix the issue. Called techline, they want us to replace the hinge receivers, ordering receivers. SR# 7729925707; ordrng 2 W11044775 (Hinge receivers)s"
Near Bastrop, TX 78602
Andy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived onsite for dishwasher not turning on. Upon arrival tested voltage to control. Voltage was good but control was not sending it out. Replaced control and tested unit is now operating as designed. Job Completed.
Near Austin, TX 78724
Matthew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived onsite for unit not making ice. Customer has recently changed filter. Upon inspection found line to ice maker frozen with bubbles. Thawed line, tested unit and unit is functioning properly. To resolve the freezing of food in RC, turned temperature up one degree as well as explained to customer that any food product in front of the vent will run the risk of freezing. Must insure unit can circulate air properly"
Near Austin, TX 78748
Robert
Job Details: 02/04/2021
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of button not working. Replaced panel and test.
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to test unit for ice maker not producing. Ice maker was responding as designed. Verified inlet valve was receiving voltage but not opening to fill ice maker. Replaced inlet valve, tested unit, unit works good. No leaks detected at time of service.
Near San Marcos, TX 78666
Richard
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB835DW3 Arrived onsite for the washer not draining. Replaced drain pump and washer tested good. Control board is working good. Complete
Near Austin, TX 78746
Kevin
Job Details: 02/04/2021
COOKTOP JENN-AIR JED8430ADB "Arrived on site and found cooktop surface is broken, two infinite switches does not work, knobs are broken. Replaced them all and cooktop is working again, job complete"
Near Austin, TX 78734
Brandon
Job Details: 02/04/2021
DRYER FRIGIDAIRE GLER1042FS0 "Arrived on site for customer complaint of unit being really loud, found motor and blower wheel stripped. Ordering motor and blower wheel. ; ordrng 1 131560100 (Motor) and 1 131775600 (Blower assembly) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"
Near Blanco, TX 78606
Brandon
Job Details: 02/04/2021
COOKTOP KITCHENAID KCGD506GSS00 "Arrived on site to repair gas leak, we replaced tubing and manifold, bubble tested every joint, unit tested good."
Near Austin, TX 78737
Robert
Job Details: 02/04/2021
RANGE WHIRLPOOL MHW5500FW1 Arrived on job for complaints of error code. Found pump blockage.Removed blockage from pump.
Near Austin, TX 78705
Jacob
Job Details: 02/04/2021
OVEN WHIRLPOOL WFE515S0JS0 "Arrived onsite for door difficult to open. Tested door. Found that the right hinge needed to be replaced. Replaced hinge. In the process of putting door back together, the front glass portion of the door shattered. Ordered new glass. Office to reschedule ; ordrng 1 W10894130 (Outer glass)"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for refrigerator freezing food in RC. Upon inspection found refrigerator temperature around 20 degrees freezing food in the top two sections. The diffuser had ice buildup around vent. Removed diffuser cover and tested thermistors. Thermistor was out of range reading 4.72 k ohms at 20 degrees. Replaced diffuser, control UI and main control. After part replacement allowed fridge to come to temperature. During test, cooling seemed to cut off at 37 degrees. Unit seems to be cooling properly. Job complete"
Near Austin, TX 78705
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,installed a uv drier found cap tube broken in liner. Whirlpool will contact customer within 72hrsSR#7729919349; used 1 W10896689 (Coupling), and 1 W10896677 (Coupling) from stock"
Near Austin, TX 78751
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF540CWBM01 "Arrived on site for no cool. Removed evaporator cover found no traces of dye on weld joints or on tubing,removed compressor cover no traces of dye,checked pressures on low and high side. Low side @-25 high side @75 called tech support,tech support recommended replacing evaporator,replacing evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. SR#7729917296"
Near Austin, TX 78731
Kevin
Job Details: 02/04/2021
OVEN WHIRLPOOL KEMC308KSS04 "Arrived on site and found wave guide cover is burned, Took one picture
Near Spring Branch, TX 78070
Robert
Job Details: 02/04/2021
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on job to replace previously diagnosed parts. Replaced fan but light bulb ordered incorrect. ; ordrng 1 423107022541 (reflector)
Near Austin, TX 78741
Luis
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no ice. Ran diagnostics optics passed,fan motor powered on strong,no errors on icemaker,passed harvest test,ran fill test no water entering icemaker,valve energized. Ran fill tube heater test good voltage at harness,removed icemaker housing,ohmed heater good,reinstalled fill tube heater,adjusted heater to maker better connection around fill tube,reassembled unit ran fill test passed."
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 "Arrived on site to follow up on refrigerator not cooling properly. Customer informed me that the refrigerator has stuff freezing, and freezer temp spiked. On arrival the FC was at 20 degrees. I checked the thermostat and found the cable for the thermostat way out of position and stuffed behind the diffuser. Pulled on slack and coiled it around the diffuser and set it properly. I checked on the slider for freezer temp and found the slider lets more air in when its set to colder then the warmer setting, almost like its backwards. Advised customer to give it time to cool down and fine tune via slider. Unit is cooling, and evap has a full frost pattern. If issue persists we can replace the diffuser. Customer also showed me that they are having issues with filter, and it will stop dispenser flow. Advised to try a different filter, and if issue persists we need to replace filter housing. Call complete."
Near Georgetown, TX 78628
Kayman
Job Details: 02/04/2021
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived onsite for cooktop with bubbling Finnish. I found the glass top has bubbled up after first use. I replaced the cooktop and the unit is working as designed at this time. Job complete.
Near Cedar Park, TX 78613
David Z
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator making constant noise. On arrival found noise coming from FC. Opened FC door and heard fan buzzing. Checked rear cover and found a ton of frost all over the sides and top. Melted down ice and frost to remove evap cover. Found huge ice ball around the top right corner, and frost all around the sides of the evap and cavity. Looks like door was open and frost got in and froze constantly. Found the foam pads that block the top sides of the evaporator frame air channels had shifted and werent keeping that return air out, also causing problems. Tested thermistors and defrost and heater is coming on in forced defrost. This issue is due to air leaks from the air channels and open door. All is now working as designed. Call complete."
Near Austin, TX 78703
Jacob
Job Details: 02/04/2021
DRYER FRIGIDAIRE GLGT1142CS1 Arrived onsite for unit causing moisture around the cabinet. Upon pulling out the unit to check vent. Saw that the original vent was really short. Took pic of vent. Let customer know that the vent is not covered. No other issues at this time. Job complete
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
WASHER MAYTAG MHW8630HC1 "Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking water and service pointer W11481731, I removed and replaced the dispenser assembly and tested. Unit is operating as designed with no further leaking (photos). No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site replace drain pump, double checked below to tub hose no new obstructions. Ran diagnostics wash manually and auto test all checked out good. No water leaks detected at time of service job complete"
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived onsite for ice maker tripping breaker. Upon arrival found unit pump tripping breaker. Pulled unit from wall using skid pad. Replaced pump and tested. Unit is operating as designed. Job Completed.
Near Lakeway, TX 78738
Brandon
Job Details: 02/04/2021
DISHWASHER WHIRLPOOL WDT970SAHZ "Arrived on site for customer complaint of rust on inner door panel, took pictures, advised customer to polish and that cosmetic parts are only covered for 30 days, he is wanting the panel replaced and doesnt think he should have to polish the inside panel. ordering inner door panel and need authorization to replace. ; ordrng 1 Cnote (Office to reschedule) and 1 W10713614 (Inner panel) and 1 Cnote (Auth)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF990SLAM02 "Arrived on site to install previously diagnosed parts. Removed control, UI, and ice maker. Installed new control, UI, and ice maker. Placed in diagnostics and called for water fill test. Water fill test was successful. Customer knows to dump the first few trays of ice the new ice maker produces. No leaks detected. Job completed"
Near Austin, TX 78702
Jacob
Job Details: 02/04/2021
DRYER MAYTAG MGD8200FW1 Arrived onsite for unit still making rattling noise. Adjusted sound pads prevent put in. Update further inspection. Found that the fan was covered in lint. Removed lint. Tested unit. Unit tested good with no noise at this time. Job coming
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
WASHER MAYTAG MVW7230HW0 Arrived on site for Vibration or Out of Balance loads - Top Load Washer. Placed in diagnostics and no error codes came on. Ran through diagnostics cycles and washer is working as designed. Customer stated she is loading the washer in light clumps and is not wrapping items around the tower agitator. Advised to rebalance clothes in washer if it continues to spin unbalanced. Job completed
Near Leander, TX 78641
Tommy
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for previously diagnosed parts. Replaced valve and fc door. Tested unit is operating as designed. No signs of leaks during service. Job Completed.
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site for WiFi not connecting . . Ran diagnostics no error code . Replaced UI console . Reset WiFi up thru customer phone . Unit is now connected. No other issues found with oven . Job complete
Near Austin, TX 78732
Brandon
Job Details: 02/04/2021
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site to replace basket and gearcase, the new basket was damaged, I replaced gearcase and unit seemed to spin better, advised customer to keep an eye on it and let us know if the problem continues."
Near Austin, TX 78757
Justin
Job Details: 02/04/2021
DRYER MAYTAG MEDB755DW2 "Arrived on site for dryer not starting. I put unit into diagnostics mode and found stored error code F4E4 for L2 voltage loss. I checked voltage at wall, terminal block, and control and all checked good. UI also tested good. I ohmd out the switch and drive circuit and both ohmd fine. This indicated a bad control. I ohmd out thermal fuse and found it bad. Ordering fuse and bringing control back just in case.Control and fuse parts Ordering parts and returningCustomer requesting first appointment.; ordrng 1 WP3392519 (Thermal fuse)"
Near Whitney, TX 76692
Jonathan M
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for a washing machine that is making a grinding sound and is not starting any cycles. Inspected unit and work area. Found unit going into a drain as soon as the unit was plugged in. Canceled out the drain and placed in an in-service diagnostics. Found an F0 E5 Off balance load) error code. Ran the unit through an auto test in the unit ran as designed. I advise the customer that due to the off-balance load, the load did not finish and therefore was being stuck in the drain. I ran over a couple tips on troubleshooting in case if they have further issues. Unit is working as designed. Call complete."
Near Whitney, TX 76692
Jonathan M
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for refrigerator that’s freezing food in the refrigerator section. Inspected near the end work area. Placed in in-service diagnostics and found the thermistors were within range and the air was coming through the tamper control. Removed icemaker assembly and found the damper control stuck in an open position and locked. Attempted to fix damper control and was unable to do so. Replaced the damper control and tested unit. Unit is now working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL LER3624JQ1 Arrived to inspect dryer not heating.Confirmed the complaint and found the cutoff was defective. R&R it and unit tested as designed.Customer satisfied.Job completed
Near Lakeway, TX 78738
Robert
Job Details: 02/04/2021
DISHWASHER KITCHENAID KUDI02FRSS2 Arrived on job for complaints of door dropping. Found the link broken. The screw that secured it to cab it will need to be cut or removed in some other way. After that the repairs can be done. ; saved tckt
Near Kempner, TX 76539
Al
Job Details: 02/04/2021
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer timer issues. Confirmed the complaint and removed and replaced the defective timer.Reassembled and unit tested as designed.Job completed
Near Copperas Cove, TX 76522
Al
Job Details: 02/04/2021
REFRIGERATOR GE GSE23GGKJCBB Arrived to inspect side by side refrigerator not dispensing water.Confirmed the complaint and found the head and valve were both defective.Removed and replaced both and unit tested as designed to customers satisfaction.Email confirmed Job completed
Near Lago Vista, TX 78645
Lou
Job Details: 02/04/2021
ICE MACHINE KITCHENAID KUID308HPS00 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on and it dispensed water into the reservoir and when the recirculating pump was to come on, it failed. I placed the unit in diagnostics and tested the components and again found that the recirculating pump has failed. I am ordering the pump and CNOTE-LSO FOR TRAINING and scheduled return service No water leaks observed during service.; ordrng 1 W11325175 (Recirculating pump)"
Near Cedar Park, TX 78613
Tommy
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for water coming out of left side fc door. Upon arrival found unit motor fc evap fan struggling unit had power and was defrosting as designed but motor fan running intermittently. Also upon inspecting rc evap found unit drain pan bowed having water slip put into meat door and down left side door. Ordering fc evap motor fan and rc drain pan. Spoke with customer on making sure unit was unloaded for repair. Office to reschedule due to part availability.; ordrng 1 W11249952 (Motor fc evap) and 1 W11457241 (Drain pan), states that autho needed"
Near Austin, TX 78737
Robert
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on job for complaints no ice. Ran diagnostics and found no water entering icemaker. Replaced valve and test still no water but valve working. Recommend replacement of freezer door. ; ordrng 1 LW11026425 (dor-fip)
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
WASHER MAYTAG MVWX655DW1 "Arrived onsite and found unit had symptom of not latching. Accessed latch to replace. Repaired existing latch. Advised customer they may have to call again for latch replacement if symptom recurs. All checks good. Unit is now operating as designed."
Near Belton, TX 76513
Al
Job Details: 02/04/2021
DISHWASHER GE GDT655SSJ5SS Arrived to install previously ordered parts.First diverter was defective and leaking. MG and I replaced it with the new one sent on this call.Unit now works properly without any leaks.Job completed
Near Hutto, TX 78634
Andy
Job Details: 02/04/2021
WASHER WHIRLPOOL ETW4400WQ1 Arrived on site for washer overfilling and temperature switch missing. Tested and inspected unit and found failed valve and missing temperature switch. Ordering needed parts. Office to scheduled return trip. Left unit unplugged and water off at wall.; ordrng 1 WPW10144820 (Inlet valve) and 1 WPW10184148 (Temperature switch) and 1 WP8538957 (Knob) and 1 Seenote (Office to schedule)
Near Killeen, TX 76543
Al
Job Details: 02/04/2021
DRYER AMANA NED4655EW1 Arrived to inspect dryer rattling.Confirmed the complaint and removed and replaced the drive assembly (rollers pulley and belt).Reassembled and unit now works to customers satisfaction.Email confirmed Job completed
Near Salado, TX 76571
Wesley
Job Details: 02/04/2021
DRYER GE GTD75ECPL0DG Arrived onsite and found unit glide had come out of place. Restored position to keep unit from grinding while tumbling. Advised cuetomer on repair. All checks good.
Near Killeen, TX 76549
Tyler
Job Details: 02/04/2021
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not cycling through setting after a few minutes of run time. Customer stated issue started weekend before date of diagnosis. I entered diagnostics and found F7e5 & f0e5 ( shifter failure detected, off balance load) I ran a test cycle and for the first for seconds it was clear the shifter as while as slider were not engaging together as needed. The rotator was operating as designed and the main control ACU was still sending proper voltages during tests. Office will need to reschedule due to certian parts currently out of stock.; ordrng 1 W10734521 (slider) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10780062 (harns-wire)"
Near Buda, TX 78610
Andrew
Job Details: 02/04/2021
WASHER WHIRLPOOL WFW5620HW2 Arrived on site to test unit for no water. Unit ran through diagnostics perfectly. Valves receiving proper voltage. Put unit into wash and unit is filling as designed. Verified with son unit is filling as designed. No leaks detected at time of service. Job complete.
Near China Spring, TX 76633
Jonathan M
Job Details: 02/04/2021
DISHWASHER MAYTAG MDB4949SDH2 Arrived on site for a dishwasher that has racks hat are rusting. Inspected unit and worked area. Customer advised that whirlpool is sending her her lower rack but needs her upper rack replaced. Confirmed customer complaint and I am ordering the upper rack. Ordering upper rack and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1 W11501779 (UPPER RACK)
Near San Marcos, TX 78666
Richard
Job Details: 02/04/2021
DRYER WHIRLPOOL WED8500DC0 Arrived onsite for the dryer not drying properly and leaking. During testing found that the blower thermistor was bad. Replaced thermistor and dryer tested good. Also found that there is a restriction in the vent tube . Advised customer to have someone clean out the vent tube in the wall. There is no water supply hooked up to the dryer. Could not duplicate the leak issue. Complete
Near Pflugerville, TX 78660
Scott
Job Details: 02/04/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site for microwave not heating . Ran diagnostics got mag error code . Ran MW on 2 min heat after about 30 sec would shut off and flash mag error . Ordering mag , as well as wave guide cover . Call to set return ; ordrng 1 MAGTHERMOSTAT (PARTS RESEARCH ) and 2 W10915651 (PLATE COVE )s and 1 W11346197 (MAG)"
Near Georgetown, TX 78633
Jonathan S
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived in n site for ice maker intermittently overfilling. Inspected unit and work area. Removed ice assembly and inspected for signs of possible water leak, none found. Disassembled face of ice maker and inspected for burnt contacts, none found. Called Whirlpool tech support and spoke with Leon. Went over prior service and repairs. He stated possible ice maker issue or random water pressure change to unit and replacing ice maker would determine failure. (Sr# 7729782655)..Removed ice maker and installed new. Monitored fill cycle. All tested good, no water leaks detected. Paid in full on credit card."
Near Killeen, TX 76542
Al
Job Details: 02/04/2021
WASHER ROPER RTW4516FW2 Arrived to inspect washer leaking issues.Ran diagnostics test mode and found during the drain cycle the water from the damaged drain hose was spraying water on the wall and on the floor in the laundry room.I called office and spoke with SP who advised me to document and photograph the area .Customer advised the water has damaged his floor and even came through the walls into his room.I advised him to call Lowe’s to inform them of the issue.Ordering the drain hides to complete the repair and office will reschedule the customer for return service.Needs more work.; ordrng 1 W11244231 (hose DRAIN )
Near Troy, TX 76579
Chase
Job Details: 02/04/2021
WASHER MAYTAG MVW7230HW0 Arrived on site and removed old washer and installed new unit. Checked for leaks and tested.
Near New Braunfels, TX 78132
Richard
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for the refrigerator freezer section not cooling properly. During testing found that the 3 way valve was not working properly. Replaced 3 way valve and UI. Put gauges on and ran test 4. Found that the when the freezer section was activated found that it was over charged cause the suction line to freeze up and un freeze. Took some Freon out and allowed pressures to equalize. Pressures look good and suction line is not freezing up anymore. Pressures look good for the freezer section and refrigerator section. Freezer started to cool down. Complete
Near Canyon Lake, TX 78133
Richard
Job Details: 02/04/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator led lights not working. During testing found that the upper left rear led module is out and will need to be replaced. Parts have already been ordered. Office to schedule. ; O-emld tckt
Near Austin, TX 78704
Jacob
Job Details: 02/04/2021
DRYER FRIGIDAIRE FFSE5115PW0 "Arrived onsite for unit taking longer to dry. Tested unit, felt the unit heat. Took vent off the wall. Saw some lint in vent hose. Removed lint. Tested unit. Unit is getting plenty hot. Let customer know that if the unit is taking longer to get hot, there more likely a clog of lint with in the wall for the unit not to vent out properly, causing the unit to have longer dry times. Customer requested to leave off vent hose till they can get a vent cleaner out to clear up the vent issue. No issues at this time. Job complete"
Near Manor, TX 78653
Matthew
Job Details: 02/04/2021
MICROWAVE KITCHENAID KMHS120ESS4 Arrived onsite for microwave door handle broken. Upon inspection found handle and frame are broken. Unit will need door replaced. Ordering replacement stainless steel door. Office to reschedule ; ordrng 1 W10893437 (door/mw)
Near Austin, TX 78701
Jacob
Job Details: 02/04/2021
RANGE KITCHENAID KSGG700ESS0 "Arrived onsite for unit not starting in bake. Checked unit, got F8E0 cooling fan speed too low. Ordered part. Office to reschedule. ; ordrng 1 W11107275 (Fan-blwr)"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/04/2021
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for ref water filter door will not stay close. Found filter bracket housing clips were broken making filter cover not clip in as designed. Ordering new filter bracket housing to return and complete the repair. ; ordrng 1 67006325 (Filter bracket housing)
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2021
DISHWASHER JENN-AIR JDB8700AWP3 "Arrived on site to test unit for no power. Found unit receiving proper voltage. Control board was sending proper voltage but panel was not responding. Also noticed vent is leaking. Customer also complained about lower rack wheels broken off. Needing panel, vent fan, all four lower wheel to fix issue. Office to reschedule.; ordrng 4 W10195416V (dish rack wheel)s and 1 W10847804 (panel-cntl) and 1 WPW10195032 (deflector) and 1 WPW10469574 (vent asm)"
Near Killeen, TX 76541
Tyler
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5100HC0 Arrived on site for washer needing a previously diagnosed main control board. Upon arrival I installed the new main control and retested units ui response. After resetting units power and allowing time for main control to update ui I was still Unable to get ui response even with 12 dcv being supplied. I called whirlpool techline informed them that after entering diagnostics on the unit it wouldn’t allow for cycle throuh mended options. They said it was a failure in the ui itself and it will need to be replaced again. Office to reschedule once Availability of parts is known. Sr#7729914300; ordrng 1 W11413337 (CONSOLE (SHADOW))
Near Round Rock, TX 78681
Jimmy J.
Job Details: 02/03/2021
FREEZER MAYTAG MQF1656TEW02 Arrived on site for Freezer remains cool inside but the food was slowly thawing. Found started and overload device was faulty. Ordering both to return and complete the repair. ; ordrng 1 WP2187145 (Overload device) and 1 WPW10466655 (Relay) and 1 WP61002138 (Cover)
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not washing correctly. Upon arrival customer stated main issue was unit did not drain properly at end of cycle and had left over water. I put unit into diagnostics mode and found stored error codes F4E3 for wash motor not running, and F7E1 for no heat. During the test cycle the unit filled and drained properly, but the pump did not hum or start at all. I could not hear diverter functioning either. I found the heater however turn on and draw correct amperage. I reset power at breaker and put unit into diagnostics again. I found the same issue occurring. Will need to replace pump and motor. Office to reschedule. ; O-emld tckt"
Near Austin, TX 78717
Kayman
Job Details: 02/03/2021
OVEN KITCHENAID KOSE500ESS05 Arrived onsite for wall oven not cooking properly. Upon inspection I found the the timer sequence did not match up with the user manual. I accessed and tested the oven sensor. It tested good. I replaced the main control and console and the timer issue resolved. I explained to the customer about different types of bakeware and cooking results and showed her the section in the manual. The unit is otherwise working as designed at this time. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 02/03/2021
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived onsite for unit not heating. Tested unit. Cup of water did not heat up. Came across magnetron, capacitor and diode.
Near Georgetown, TX 78626
Lou
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit in test 12 and when the drain pump came on, water began to overflow the drain pipe. I shut the unit down and advised the customer of my findings and that they would need to contact their builder or plumber to check the drain pipe. I manually tested the unit and it is operating as designed with no leaks. Customer provided a copy of their closing documents. Job completed."
Near Austin, TX 78730
Kevin
Job Details: 02/03/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF5 "Arrived on site and spoke with DW, set refrigerator into a diagnostic cycle, Icemaker will twist on test 63 on test 55 valve is energized and is humming but there is no water sent to icemaker. Water dispenser is working properly. Will need to bring back a new inlet valve to correct issue will also bring back icemaker and water line to ensure repair on the next visit; ordrng 1 243297609 (Icemaker) and 1 242252702 (Valve)"
Near Georgetown, TX 78626
Lou
Job Details: 02/03/2021
OVEN GE JGB660DEJ1WW "Arrived on site to inspect range bake not working. Upon further inspection, I tested the bake function and found the ignitor not turning on. I found the ignitor had been replaced and spliced incorrectly. I advised the customer of my finding on the ignitor and recommended that they replace it. I tested voltage at the ignitor harness connection and found no voltage getting the to ignitor. I tested ohms to the valve and found it good. I tested voltage at the J400 connection yellow wire to ground and found 122V. I tested continuity to the harness and found it open. I advised the customer that I would have to order the harness and the office will contact and schedule return service once the harness arrives; ordrng 1 Research (Main harness)"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for tangling up clothes, upon inspection found the agitator working correctly as well as all parts of cycle. . Instructed customer on proper use. Complete"
Near Austin, TX 78744
Kevin
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRT138FZDM04 Arrived on site and inspected refrigerator and found no cooling/no frost pattern. Found compressor is not running but condenser fan and evaporator fan are running. Inspected power to start device and it is showing 120 V. Replaced start device and compressor is still not running. A new compressor will be needed to correct the issue.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 8201786 (Start device) and 1 Wpsav-4 (Stub) and 1 W10143759 (Dye drier) and 1 Sealedsystem (Sealed system)
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for cooling and noise complaint. Customer described issue diagnosed main control resetting itself and noise is from 3way valve entering and exiting home position found freezer led off and upper leds in fresh food dim unit will need a new main control and freezer led. Instructed customer that main control is on back order. ; ordrng 1 W10695459 (Led) and 1 WPW10675033 (Main control)
Near Liberty Hill, TX 78642
Cliff
Job Details: 02/03/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to diagnose a dishwasher that will not drain. Found drain pump locked up. Pump will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11497943 (Pump)
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW8040DW0 "Arrived onsite for previously diagnosed parts. Unit will need autho to proceed. Unit will need gear case, slider, rotor bolt, control and console according to service pointer, also wash plate and housing. Just in case.; ordrng 1 W11111455 (Kit console), states that autho needed"
Near Austin, TX 78724
Scott
Job Details: 02/03/2021
RANGE WHIRLPOOL WFG320M0BW2 Arrived on site. Removed gas range from home. Ensured gas was shut off.
Near Round Rock, TX 78681
Kayman
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW7000DW4 "Arrived onsite for washer making a loud noise in spin. Upon inspection I found multiple coins stuck between the washplate and basket. I removed the washplate and cleared any coins or debris. I re assembled the washplate and tested the unit. I found that while In fast agitate the unit would make a slight clicking or rattle. I accessed the drive system and found the slider teeth are causing the rattle. I advised the customer of my findings.
Near Canyon Lake, TX 78132
Andrew
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for not drying. Customer said she was able to get spray arm back on and unit seems to be working good.
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for no light in deli drawer. Diagnosed a defective led module in deli compartment,replaced right led module in deli compartment.
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts and repair crack in liner. Replaced freezer seal and repaired crack in lower left corner of fridge section. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78725
Justin
Job Details: 02/03/2021
DRYER WHIRLPOOL WGD7300DW1 Arrived on site for a dryer making a loud noise and not drying. Upon further inspection I found vent hose kinked restricting airflow. I also found a large amount of lint build up in unit and cleaned it out. In regards to the sound I found the tub sitting incorrectly on back lip of unit and cause the metal on metal screech. Adjusted tub and ran unit. No longer hear noise and airflow back to normal. Unit working as designed. Call complete.
Near Austin, TX 78753
Jacob
Job Details: 02/03/2021
RANGE WHIRLPOOL AER6603SFS2 "Arrived onsite for unit front left burner not getting hot. Tested unit. Burner would not turn on. Upon further inspection, found that the switch was bad. Replaced switch. Tested unit. Unit tested good. No issues at this time. Also got picture of lease agreement. Job complete"
Near Austin, TX 78759
Matthew
Job Details: 02/03/2021
MICROWAVE KENMORE 721.664635 "Arrived onsite for microwave not heating and not functioning when door is closed. Upon inspection found that unit would count down when started but turntable would not function and would not heat. Previously the unit would heat if the door was held firmly. Will need magnetron , capacitor and diode replacement as well as interlock and switches. Office to reschedule. ; ordrng 1 3501W1A053A (INTERLOCK ASSEMBLY ) and 1 6600W1K001C (SWITCH ) and 2 6600W1K001D (SWITCH )s"
Near Hutto, TX 78634
Andy
Job Details: 02/03/2021
WASHER MAYTAG MVWB835DW0 Arrived on site for washer error code. Tested and inspected unit and found failed latch. No water leaks present at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KFIV29PCMS01 "Arrived on site to test unit for water leaking from behind. Found RC drip pan was extremely bowed and drain line clogged causing water to leak. Installed shims to level drain pan, unclogged drain line, tested by pouring water and unit is draining as designed. Customer also had issues with water dispenser leaking when calling for ice. Found connection to UI board not connected and inlet valve issues. Secured connection, replaced inlet valve, tested unit, unit is now working as designed. No leaks detected.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/03/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for a knocking sound, upon inspection found the noise was from the clutch popping during agitation, ordering clutch and actuator. Office to reschedule ; ordrng 1 W10721967 (CLUTCH ) and 1 W10815026 (ACTUATOR )"
Near Seguin, TX 78155
Noah D
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site to inspect fridge for not closing correctly, upon inspection found the wheels broken on then deli drawer, ordering both rollers. Office to reschedule ; ordrng 1 W10346890 (WHEELS ) and 1 W10346891 (WHEELS )"
Near Leander, TX 78641
Tommy
Job Details: 02/03/2021
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for refrigerator frosting at rear rc evap. Upon arrival found unit heavily frosted over.
Near Austin, TX 78751
Jacob
Job Details: 02/03/2021
DRYER WHIRLPOOL WED4950HW0 Arrived onsite for unit not heating. Checked all fuses and element. All fuses and element checked good. Checked voltage coming in. Found that the unit is not getting 240 v from the wall plug. Took pic of voltage from the unit. Let customer know that an electrician will have to be called out to check the plug and breaker. No other issues at this time. Job complete
Near Austin, TX 78753
Jacob
Job Details: 02/03/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived onsite for unit shaking more than usual in the spin cycle. Tested unit. Found that the unit was shaking more roughly than usual with nothing in it. Did not have gear case. Ordered parts. Office to reschedule ; ordrng 1 W10554251 (Spin tub)
Near Pflugerville, TX 78660
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS555SIHV00 "Arrived on site for no ice. Ran diagnostics icemaker passed harvest,failed water fill,valve energized no water entering icemaker. Removed kick plate disconnected water line connection diagnosed frozen fill tube,ohmed heater fill tube diagnosed a defective fill tube heater unit will need a new freezer door,found filter door not opening and closing correctly will order housing also ; ordrng 1 W11172791 (Housing) and 1 LW11026428 (Fzr door blk ss)"
Near Austin, TX 78703
Luis
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for freezing in fresh food. Called tech support ran diagnostics all test passed,removed p5 connector on hv control,no resistance reading from thermistor replaced fresh food thermistor ; used 1 W10316760 (Thermistor) from stock"
Near Austin, TX 78732
Robert
Job Details: 02/03/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
Near Leander, TX 78641
Jonathan S
Job Details: 02/03/2021
DISHWASHER WHIRLPOOL KDPE234GBS0 "Arrived on site for dishwasher having broken dispenser and top spray arm falling off. Inspected unit and work area. Found dispenser spring holder broken. Found retainer for top spray arm setting in filter. Attempted to reinstall retainer and found not engaging spray arm. Removed failed dispenser and manifold, installed new. Performed diagnostics mode, no error codes and dispenser opened. Continued to monitored test cycle and found all operating as designed. No water leaks detected during service."
Near Austin, TX 78737
Brandon
Job Details: 02/03/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for customer complaint of of unit not producing ice, found freezer door harness broken multiple wires busted.