"On site for fridge producing thin ice. Customer stated that the ice cubes would be thin/hollow, ice clumping together, and the water dispenser has low flow. She said it has been like that since purchased. Confirmed complaint. Removed filter and dispenser had proper flow. Replaced filter. Dispenser now has proper water flow. Found ice maker had been splashing water causing ice build up trailing down back cover due to low water pressure. Removed ice build up where water enters IM and cleared fill tube. IM completed harvest and filled to proper height. Tested ice door for clumping issue. Found ice door not sealing properly allowing air leak. Ordering ice door assy. Office to reschedule. ; ordrng 1 W11423787 (Ice door)"

"Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival I found the RC=37 FC=4 I tested the dispenser and it is working as designed at this time the ice bin is also full. The customer states the issue is intermittent. I inspected ge unit for air infiltration but found none. The ice maker cycled and filled while onsite. I could not find any gaps in the gaskets. I ran diagnostics and checked thermistors and fans, all showed pass. I checked incoming water pressure from the wall and it does not seem to be an issue at this time. I advised the customer to remove the filter if the issue returns and see if that improves flow from the dispenser. No repairs needed at this time the unit is working as designed and no leaks detected during time if service. Job complete."

"Arrived on site to diagnose range with the oven not operating properly

Arrived on site to diagnose a dryer that is not always drying properly. Tested all parts and components and couldn't find any failures at this time. Advised customer that without duplicating a issue an accurate diagnosis is not possible.

"Arrived on site to diagnose washer that the spin cycle is not operating properly, upon arriving I gained access to the service diagnostics and found that the unit has only one fault code for overloading, I ran the unit in service diagnostics and found the unit is operating properly as designed. I found that the floor that the unit is on is not level and that the unit is not level causing out of balance loads, the customer will have to shim the side thats not level underneath the feet of the right side to prevent further issues with the cycles. Job complete."

"Arrived on site for freezer door issues. Diagnosed gears not installed correctly to glides,removed door and basket installed gears correctly to slide,tested door operation unit working as designed."

"Arrived on site to diagnose refrigerator that had issues with left side RC door. Found the top mounting tab for the mullion was unseated, and mullion was clacking when opening and closing door. Removed mullion and reinstalled. Verified all tabs tight and locked. Call complete."

"Arrived on site to unit for water not filling, tested unit found fill valve clogged, replaced fill valve, tested unit, unit working as designed, no leaks detected job complete"

"Arrived on site for washer making clunking noise. Inspected unit and work area. Put unit into diagnostics and found no codes stored. Ran unit though a diagnostics cycle everything sounded normal. Gained access to the gear case area to inspect cam, actuator, belt and gear case. Found some plastic dust from the cam coating the pulley. I then replaced the cam along with actuator then ran unit though another diagnostics cycle and found that the unit is operating as designed. No noise out of the ordinary. Unit working as designed, job complete."

Arrived onsite for the top burners shutting off and on. Tested the unit and burners where working as it should. Showed the customer in the owners manual for how the burners work. No issues at this time. Job complete

Arrived onsite for washer giving error codes and not completing cycle. Upon arrival put unit in diagnostics and found stored error code for long drain and over suds. Ran diagnostics test and unit failed at drain cycle. Found faulty drain pump. Replaced pump and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site for no cool. Powered unit on,compressor and fans powered on removed evaporator cover no frost formation on evaporator found traces of oil on evaporator diagnosed a leak at the evaporator

Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on best cycles and options for best performance. No leaks were found at time of service.

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised the unit would not reach the preheat temp of 500 degrees. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 500 degrees. Once the unit reached preheat temp, my reading never got 50p degrees. I stopped testing and placed the unit in diagnostics and checked error codes. I found F6E4 and F2E1. I advised the customer of my findings. I pulled the unit from the wall and tested the sensor and it is within range. I removed and replaced the main control and tested the components and all are functioning as designed. Job completed."

Arrived on call for complaint of display blank. Found no voltage to display will need control. ; ordrng 1 WB27X28658 (Control)

"Arrived on site for customer complaint of unit not heating, found failed heating element, I replaced element, unit tested good."

"Arrived on site and found homeowner has two sets of stacked front load washer and dryers next to each other. Found incoming water flow is weak during diagnostic cycle. Removed water hoses and found debris on screen. Some debris may have gone into valve and is not allowing it to open properly.

"Arrived on site to diagnose washer not completing cycle properly with dr fault code displayed upon arrival. The customer informed me that the unit is unusable and that the unit doesnt respond to commands at the UI. I unplugged the unit and verified voltage and polarity at the wall and found it to be good. I attempted to power on the unit and was able to force diagnostics and check for fault codes, I found a fault code pertaining to bad communication from the ACU to the UI, I put the unit into a service diagnostics cycle and found that the unit would not progress, after I powered the unit back up the console is now no longer responsive, I am ordering the console and drain pump and autho for the control as well just in case. Office to reschedule return service when the parts arrive. ; ordrng 1 W10860738 (Console) and 1 WPW10581874 (Drain pump) and 1 Needs/autho"

Arrived on site to continue looking for refrigerant leak. Inspected rc and fc evaporators and found no leaks there. Gained access to the uv drier and found dye at the drier coming out of the cabinet. Isolated the yoddle loop and pressurized it with nitrogen and found it leaking in the cabinet.

"Arrived on site for not filling with water properly. Inspected unit and work area. Put unit into diagnostics mode and found error codes. F0e5 off balance and f0e3 over load. We spoke to the customer about proper soap usage and how the different cycles work. We ran the unit through a bulky cycle, and monitored it for 25 minuets. The unit filled with max water and worked as designed. We spoke to the customer about how the unit goes through its filling cycle., itll fill some agitate and fill some more unit it reaches the appropriate water level. Job complete"

"Arrived on site to diagnose range intermittently beeping and turning on without the customer starting the unit. Upon arrival the customer mentioned that the unit has beeped randomly but has not turned on since. I gained access to the wall and tested voltage and polarity at the outlet and found that the outlet has an issue with the ground either at the outlet or elsewhere, I moved the power cord to an outlet with no issue, i instructed the customer to contact our office if the issue does come back, I have the control set as return and the office will reschedule return service if we dont hear back and when the part arrives.; O-emld tckt"

"Arrived on site for no ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,replaced icemaker,icemaker ran through a cycle and filled with water."

Arrived on site for cooktop needing previously diagnosed FR inf. Switch. Upon arrival disassembled and installed new switch. After reassembling unit I found knob no longer tilting to side and burner functioning as designed. Call complete

"Arrived n site for washer still leaking after inlet valve has been replaced. Inspected unit and work area. Found small puddle of water in front left. Followed traces of water to tub ring. Found water leaking between tub and tub ring. ; ordrng 1 WPW10362224 (ring-tub)"

"On site for fridge needing to have hinges installed on opposite sides. Removed doors, swapped hinges, and reinstalled doors. Made sure unit was sealing properly for both compartments. Unit functioning as designed. Call complete."

Arrived onsite and found unit operating with failed pump motor. Replaced pump and motor. Unit is now operating as designed.

Arrived onsite and found f2e2 error and replaced failed UI to repair. Unit is now operating as designed. Advised cuetomer on repair. All checks good.

Arrived on site to install previous diagnose parts. Inspected unit and work area. Uninstalled microwave door assembly and installed new door assembly due to the old assembly being warped and causing unit to not work intermittently. Tested unit after installing new door assembly and issue still persisted. Gained access to door interlock and found it not engaging fully.installed new interlocks and tested unit. Unit working as designed.job complete.

Arrived onsite for unit leaking water in the tub. Tenant said that they can drain the water but within 24hrs the tub will be filled back up. Please call the tenants to reschedule. ; O-emld tckt

Arrived on call for complaint of noise. Found the gearcase leaks will need gearcase parts. ; ordrng 1 W10721967 (Pully) and 1 W11550891 (Agitator)

"Arrived on site to diagnose built in refrigerator with lights out in RC and FC. Checked unit and found the lower left LED module out again. Per the sticky note in account, opened and closed door 20+ times to check aurora board, and lights never fully came on. Replaced the module again under 1 year parts warranty. Tested and all lights are working as designed. Call complete."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they found the unit leaking from a white plastic piece under the unit on the right front side. The customer was talking about the float switch housing. I placed the unit in diagnostics showing no error codes and continued with testing. The unit did not leak water. I found old water streaks on the side of the door, on the top of the door at the latch and on the tub at the top near the latch area. I removed the outer door panel and found old water streaks at the door latch on the inside of the outer door panel and more on the inside of the inner door panel. I found the streaks running down the inside of the outer door panel down to the hinge area where the customer advised the water was leaking out. I advised the customer of my findings and that it appears that something has been getting caught in between the door and the cabinet seal and water is leaking out at the top of the door. I recommended that they replace the cabinet seal. Customer advised that they would attempt to clean the gasket/seal on their own.No water leaks observed during service, job completed."

Arrived on call for complaint of not starting cycle. Found the console is damaged.

Arrived on site to replace compressor from previous diagnosis. Installed new run cap and start device and compressor kicked right on. Steady amp draw of .8amps. Frost pattern starting to develop nicely. No leaks detected. Job complete.

Arrived onsite for unit making a loud noise during operation. Put the unit in drain and spin. Did not hear any noise that wasn?t normal from the unit and unit got up to the fastest speed. Just found that the unit was a little off balance. Re leveled the unit. No leaks at this time. Job complete

Arrived on call for complaint of not dispensing. Found the customer cleaned to dispenser nozzle and it is working properly.

Arrived onsite for refrigerator frosting up in the freezer. Upon arrival I confirmed the complaint with heavy frost and ice sickles coming down from the ceiling of the FC I found the liner and chassis separating around the FC especially on the upper left and lower right corners. I called techline to report. He advised me to seal the gaps with sealant and take before and after pictures of the gaps I used van stock part #(wp482338) and asked the customer to monitor the unit to ensure the issue doesnt return SR#7731994082. Job complete.

Arrived on site to test unit for ice melting. Found no stored error codes with ice maker. Water filling as designed. Tested ice door with water and no leaks detected. Found condenser extremely clogged causing compressor to kick out on thermal. Also found drip pan was extremely bowed preventing water from draining properly. Cleaned condenser and tested unit. No damage to compressor seems to be present. Customer stated he would shim drip pan. Advised customer to monitor and on cleaning condenser to prevent damage to unit.

Arrived on site to diagnose dishwasher that was leaking. Found unit is leaking from the rear due to no seals / retainers on the heating element. Replaced element to resolve. Ran unit and verified working as designed with no water leaks. Call complete.

"Arrived onsite for washer making grinding noises during spin. Upon inspection I found no stored error codes. I ran diagnostics and found the unit would shake excessively in spin and has a scratching noise after every rotation consistent with a filed gear case. I accessed and replaced the gear case, actuator, splutch and hub. I calibrated the unit and tested again in diagnostics. The unit is working as designed at this time with no abnormal noises and no leaks detected during time of service. Job complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced your case and tested the unit. The unit begin to work as designed. Call complete.

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit working but not water getting to tray. Pulled tube and found a large gap in seal causing ice build up inside tube. Cleared tube and found it collapsed. Ordering new tube and silicone. Office To reschedule ; ordrng 1 W11395429 (Tube) and 1 Clearsilicone (Clear silicone)"

Arrived onsite to install previously diagnosed parts. I installed the hinges and console. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete

"Arrived onsite for dryer door not closing properly. Upon inspection found door catch missing. Catch needs replacing.Replaced parts and tested. Unit is functioning properly. Job complete"

"Arrived on site to test unit for no ice production. Found error code E2 and ice box fan running very weak. Replaced ice maker and fan, tested unit, unit works good. Valve filling properly. Different company has serviced unit in the past. Drip pan has been replaced. Drip pan is bowed and RC evap housing is pulled away from rear wall causing frost issues and drain freezing over. Needing drip pan, evap cover and would also like to return with evap motor with harness. Customer stated he has previous company ordering shelf. If company takes too long customer would give us a call and would need to order part (W11127833 ) Office to reschedule. ; ordrng 1 W11188493 (Evap cover) and 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor)"

Arrived on site for a washing machine that feet broke and unit was making a rubbing noise during spin. Upon arrival confirmed complaint of feet being broken I found that the chassis support was still intact and that worked I installed the new feet and re-leveled the unit after entering diagnostics I found no error codes stored but during the spin test I was able to confirm the rubbing noise. Found the cause was due to the belt stretching out and slipping on the cam and motor I was able to install a new belt reassembled and tested the unit and found the washer fully functioning as designed and no longer making any weird noises inform customer that washer is ready for use call complete

"Arrived on site to replace sealed system components, after replacing, unit tested good, collected balance on cc. ; used 1 W11542868 (Reservoir drain pump) from stock"

Arrived onsite for refrigerator fc section frozen over. Upon arrival found fc section completely frosted. Spoke with customer on doing completely 48 hour defrost..; ordrng 1 W10667607 (Rc thermistor)

"Arrived on site to diagnose washer making a clicking sound when its agitating. Ran unit and checked error codes. Found no error codes. When unit has a load you can hear a noticeable clacking coming from the bottom when reversing directions in agitate. Replaced rotor clutch and slider to try and reduce noise. Found minimal improvement after. Called tech line and spoke with Ed, SR7731988276. Advised that unit is not leaking gearcase oil, and is running fine with no grinding or broken pieces found. Ed advised that these units will make noticeable operation sounds when agitating due to the load shifting on the gearcase, causing backlash noises. This is a normal operational sound when the unit is breaking in and loosened up. No further repair recommended since unit is working as designed and this is a normal sound. Call complete."

Arrived on site to diagnose a range with control not operating. Found wiring harness burnt at terminal block. Harness will need to be replaced to complete repairs and return.; ordrng 1 W11458883 (Harness)

Arrived on site for cooktop not igniting properly. Inspected unit and work area. Upon inspection of cooktop found burner caps not seated properly. Inspected the burner heads and orifices found the clear of dubious. Then Adjusted caps and tested cooktop. found them all igniting properly at this time. Unit operating as designed. Job complete.

"Arrived onsite for previously diagnosed parts. Removed water from unit using shop vac, Ordering correct pump.; ordrng 1 W11399437 (Pump)"

"Arrived on site to diagnose refrigerator not dispensing water properly, upon arrival I gained access to the unit and the customer informed me that the dispenser is working now. I verified functionality and found that upon removing the filter the flow of water was stronger than when it is on. I found that the filter is close to needing to be replaced, I instructed the customer of the filter model and the customer opted to purchase one himself. Job complete."

"Arrived on site for Not Powering On - Not Operating - Chest and Upright Freezer. Freezer was unplugged upon arrival. Customer stated it keeps tripping the outlet / breaker its plugged into inside the garage so they are leaving it unplugged for this reason. All outlets in the garage are GFCI. Tested outlet I plugged it into and it was good. Removed start device and tested windings, harness amperage, and continuity. Windings and continuity checked good. Amperage was spiking showing a bad relay in the start device that was not switching from start winding to run winding and putting a constant load on the gfci which was heating it up and causing it to trip. If it trips again we recommend that customer replace the outlet with a normal 120 outlet. Removed start device and installed new start device. Freezer running as designed. Job completed."

"Arrived on site and replaced console diagnosed on previous visit, after replacement washer is operating properly. Confirm operation by running a diagnostic cycle, job complete"

"Arrived on site to inspect unit for not starting and popping breaker, upon inspection found a loud snap when it popped breaker found no burn marks. Started unit and saw flashes inside motor causing the breaker to trip. Ordering motor. Office to reschedule; ordrng 1 W11497303 (MOTOR)"

"arrived on site for a defective icemaker. Replaced defective icemaker,power cycled unit,ran diagnostics icemaker passed harvest,ran fill test passed.m"

Arrived on site for Interior Light Not Illuminating - Side by Side Refrigerator. Found freezer led module not turning on. Tested door switch and switch was working as designed. Removed led module and installed new led module. Light came on when fridge was powered on. Job completed.

"Arrived on site to diagnose a refrigerator that is not cooling. Found untraceable refrigerant leak in system and advised customer on findings.

"Arrived on site and inspected microwave with No power. Confirmed the complaint checked voltage at the outlet and got 120. Customer advised they used the microwave for approximately 4 hours straight and when they tried to use it again, it was dead. Unit will require a fuse to complete the repair. All other parts marked for use on return services. See attention note. Customer said Whirlpool advised them to present the closing documents, which I photographed. Needs more work ; ordrng 2 W10138793 (THERMAL FUSE)s and 1 W10422269 (FILTER BOARD)"

Arrived on call for complaint of not working. Found the lid locked and drain pump on. No water in tub and control not responding properly. Will need striker because had to break it to gain access to model number. ; ordrng 1 W11457841 (Striker) and 1 W11543996 (Control) and 1 W11396717 (Pump)

Arrived on site to install previously diagnosed part. Found that drain line is not a replaceable part. Gained access to drain tube and removed white plastic water cap at the end of the drain tube and water poured out. Inspected white plastic cap and found debris inside restricting water from draining into pan to evaporate. Removed cap and cleaned out debris. Made a small slit in the bottom of the cap to allow water to flow through and avoid restrictions in the drain tube going forward. Slit is only big enough to allow water to weep through and at the same time small enough to restrict return air from entering. Found freezer door gasket was sagging. Had SR tech confirm this was not abnormal. Freezer gasket was getting a good seal when door was closed and gasket was tightly secure inside trim to fit. Job completed.

Arrived onsite for dishwasher not cleaning dishes. Having no stopper and having lower dish rack scratching dishes. Upon arrival found unit dish rack damaged left stopper missing and sump not operating. Ordering stopper and rack. Replaced sump unit is now cleaning.; ordrng 1 W10311986 (Lower rack) and 1 WPW10082861 (Stopper)

Arrived onsite for refrigerator with broken drawer/shelf. Upon inspection I confirmed the complaint. I advised the customer that the extended warranty does not cover removable accessories like the shelf. T; ordrng 1 WR71X10973 (Shelf DROP OFF) and 1 WR71X10761 (Insert DROP OFF)

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer not using rinse aid. Customer advised that they have a water softener system. I placed the unit in diagnostics showing no error codes. Continued with testing and monitored amp draw to the components. The element is showing 7-9amps during wash/drying cycles of diagnostics. Ohmed the element and it is within range. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for not cooling and water leaking. Found compressor not running, unit was warm and ice in ice bin was leaking into FC. Replaced start device and run capacitor, tested unit, unit works good. Advised customer to place glass of water in FC and when frozen over to use unit. Ideal frost pattern starting to develop nicely.

"Arrived on site to inspect unit for not igniting lower part of oven, upon inspection found the lower bake igniter not glowing, tried to replace igniter with provided part and found it did not fit correctly, worked with parts department and found suitable parts,Office to reschedule ; ordrng 2 3196385 (Screws)s and 1 4342528 (Round igniter)"

"Arrived on site for customer complaint of unit not starting a cycle, found error codes F7E5 F2E1 in diagnostic mode, found gearcase leaking oil causing shifter not to engage properly. Ordering gearcase, slider, stator, clutch, and washplate. ; ordrng 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)"

"Arrived on site to inspect unit for freezing milk, upon inspection found the customer stacking milk in front of the vent. Customer must move food to prevent issues. Complete"

"Arrived on site to diagnose refrigerator freezer section freezing at the front, on the rails and on the back, I gained access and found that the gasket was very torn open causing moisture to build and produce ice build up, I replaced the gasket and now the unit is operating properly as designed. Job complete."

"Arrived on site for dishwasher only 2 cycle working. Inspected unit and work area. Attempted to perform diagnostics mode and found no response. Disconnected UI and found unit going to drain mode indicating control is reading UI. Found failed UI panel. Removed failed UI and installed new. Performed diagnostics mode, found error code 6-2 fill valve error. Monitored test cycle and found unit filled as designed. Continued to monitor test cycle operation. All tested good, no water leaks detected.

"Arrived on site to install previously ordered parts. R&R the left upper rack mount and switch. Found the previous order was for 1 mound, not for 2. Ordering the additional mount for return visit. Customer will purchase an under the counter mount to brace the unit. I installed the upper mounting hooks. Needs other mount. ; ordrng 1 W11545286 (Mount)"

Arrived onsite amd found rack rushing through and upper wheels breaking. ; ordrng 4 3380863 (Wheel and axle)s and 1 W10311986 (Lower dishrack) and 1 W11169039 (Upper dish rack)

"Arrived on site to inspect unit for not allowing water in the unit. Upon inspection found the unit was full of debris which indicates a bad water heater, school must have issue fixed, replaced valve and informed school of water issue. Complete"

"Arrived on site to diagnose refrigerator that was dispensing water very slowly. Found that the only way to get the dispenser to dispense at a reasonable speed is to remove the filter for a minor improvement. Checked valves and inlet line buildup and found none. Found filter housing in stock was cracked. Tried a new filter and found same results. Traced flow choke to dual valve. Replaced dual valve and filter. Once job was completed customer asked me to tighten freezer handle. Had screw strip on removal due to being cross threaded. Ordered parts research from SR to find set screws to resolve. Will follow up to install parts when we can confirm part # for set screws. Call complete."

"Arrived on site to inspect unit for not heating, upon inspection found the unit was getting proper voltage. When the unit started a bake cycle the element got 240 then dropped indicating a bad control relay.

"Arrived on site to inspect dishwasher with no water coming in and dishes arent getting clean. Upon further inspection, I placed the unit in diagnostics showing error codes F10E2 & F8E2. Cleared the codes and continued with testing. The unit dispensed water into the tub and I could hear the motor humming, but the spray arms werent moving. The unit dispenser, drain pump, and heating element are operating as designed. I am ordering the vent motor, main control, sump/motor assembly, drain pump and CNOTE-2HR JOB. No water leaks observed during service, office to schedule return service due to the availability of parts. ; ordrng 1 W11410061 (Control) and 1 W11414073 (Vent) and 1 W11416362 (Sump motor assembly) and 1 W11412291 (Drain pump) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect unit for not turning fan, upon inspecting found the fan box was misshapen causing issues with motor. Spoke with techline Sr # 7731981392 Anthony and was told that the customer must fix installation before we move forward with product review. Instructed customer to fix issues. Complete"

Arrived on call for complaint of tripping breaker. Check all wire and connections no errors found electrical new construction recommended customer have it checked.

"Arrived on site to diagnose dishwasher that was not drying dishes well. Spoke with customer who advised me this has been the case since they purchased the unit. Found no rinse aid currently with unit. Advised to run with rinse aid, high temp options and also to run hot water first. Ran error codes and found FA E2 for vent wax motor issues. Ordering new vent motor.; ordrng 1 W11416460 (Vent Motor)"

Arrived on call to replace previous diagnosed parts. Module replaced for light issue was pulled from service 315957.

Arrived on call for complaint of still not making ice. Found loose connection at valve. Correct wire issue and test.

Arrived on site to install previous diagnosed part. Removed failed heater and found only one heater nut in box. Attempted to use ones from old heater and found they are different sizes. ; ordrng 1 WPW10477552 (nut-termnl)

"Arrived on site. Replaced defective freezer door,checked door seal good."

"Arrived on site to diagnose front load washer that wont unlock, i gained access to the unit and found that it is in an RV and is stacked. I gained access to service diagnostics and found fault codes relating to the door lock and the drain pump, I am ordering a two man job and both controls, hose and returning with parts. ; ordrng 1 W11334214 (Control) and 1 W11367297 (Control) and 1 W10676317 (Hose) and 1 Two man job"

"Arrived on site to diagnose refrigerator with multiple lights out. On arrival found the freezer light completely out, and upper RC lights dim. Advised customer we need to replace the lower LED to resolve.. Replaced lower LED module and retested. Verified all lights on and working as designed. Call complete."

"Arrived onsite for unit possible not draining correctly. Tenant said that since the call the unit has been working with no issues. Still tested the unit. Unit tested good. Took pic of POP, unit is covered. No leaks at this time. Job complete"

"On site for fridge making too much ice. Customer informed me that is incorrect . The actual issue is that the unit randomly dispensed about 30 cubes of ice onto the floor in the middle of the night. The customer stated it had been hours since using the ice dispenser. Since then, she hasnt been an,e to dispense any ice. Found ice bin slightly stuck and a cube had gotten stuck behind ice container causing auger to get stuck and unable to rotate ice out of bin. Removed ice from behind bin, reinstalled bin, tested dispenser. Unit now able to dispense ice. Ordering paddles and UI for dispensing issue. Office to reschedule.; ordrng 1 W11284720 (UI control) and 1 WPW10368730 (Paddles)"

Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival tested unit. Found ice maker making very small cubes and little to no water being dispensed. Could hear valve energize. Removed filter and found water flow restored. No water flow when filter is inserted. Recommended customer replace filter and could correct issue. If not issue would be in the housing W11194438. Job complete .

Arrived onsite for dishwasher not functioning properly. Could here valve energizing and wash motor energized. Inspected valve and found little to no water coming from supply line. Found evidence of sediment buildup in line. Notified customer will need to contact plumber/ builder to correct supply line. No leaks present at this time. Job complete

"Arrived on site and inspected washer and found bearing is failing,after replacement ran all functions and diagnostic cycle and washer is operating normally, job complete"

Arrived onsite and repaired icemaker harness and tested unit. Cycling properly. All checks good. Advised customer on repair. Door not needed.

Arrived on site and found the same newly installed UI was defective once again. Found the DC voltage wasnt the required 5v dc (2) Called PR and was told to order W10903217 UI and to return with the main control and all previously ordered parts. Office to schedule return services. ; ordrng 1 W10903217 (PANEL-CNTL (CHROME SHADOW))

"Arrived on site to diagnose dishwasher not cleaning dishes properly, upon arrival I gained access to the unit and put it into service diagnostics, I found a fault code relating to no heat, I put the unit through service diagnostics and found that the element is not coming on during the cycle. I am ordering the element and returning with parts, office to reschedule return service when the part arrives. ; ordrng 1 W10703867 (Heater)"

"Arrived on site to test unit for clock issues, unit working correctly, job complete"

"Arrived on site to inspect unit for a bad smell when being used, upon inspection found the transformer making a weird smell as well as the mag causing extra noise, ordering transformer and sensor, returning with heating components. Office to reschedule ; ordrng 1 WP4375079 (Sensor) and 1 WP4375286 (Transformer)"

Arrived on call for complaint of not spinning out clothes. Found the tub full of water and drain pump not working. ; ordrng 1 WPW10276397 (Pump)

"Arrived on site to test unit for cooktop flame issues. Found all burner caps were on wrong burner heads. Causing uneven flames etc. Customer stated burner caps have been that way since moving in. Set caps to proper location, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site to test unit for lights flickering. Found slight flickering found loose connection secured connection, unit is operating as designed and is normal operation on low setting. Customer stated issue does not bother her. Builder was the one who scheduled. Job complete."