"Arrived on site for range, inspected unit and work area. Customer complaint was gas company told told CX theres was a gas leak on range. Pulled unit out on my floor protector and gained access to regulator and bubble checked connections, also gained access to the gas valves on cooktop and bubbled checked all valves and no leaks. Bubbled check every connection and orifices and found no leaks. I informed customer of my finding. I called Whirlpool safety to document spoke too Lisa SR#7735723020"

Arrived on site removed door installed new door found new door that was shipped is too small 16 1/2 old door is 19 found broken water line connection on old door repaired water line connection installed old door tested water dispenser multiple times no leaks unit working as designed.

"Arrived onsite for no cooling. Upon arrival inspected unit and found entire evaporator covered in ice, except the area all around heater. Cleared all ice with steamer to access thermistor and heater connections. Heater pulls 1.3 amps , getting 120 at heater. Heater Resistance is 87.9 ohms. Heater is good. Test both FC and RC thermistors and are in range. Test evaporator motor and is good. Need to replace control. Replaced control W11546690. Unit is operating as designed. Job complete"

"Arrived onsite for not drying and control panel is bubbling. Upon arrival inspected unit and found control panel is not bubbling, panel still has protective film attached, but becoming loose. Removed film. Ran diagnostics and there are no saved error codes. Ran automatic test cycle to force heater. Heater is pulling correct amperage. Heater is operating correctly.Noticed rinse aid is not being used. Instructed customer on benefits of using rinse aid, placement of dishes and ensuring water be temperature is hot at beginning of cycle. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered parts. Installed 2 shims 43877828A under right rear Wheel. Also adjusted hex screw under right door hinge. Job complete

"Arrived on site to install previously ordered parts as. Replaced sump and motor W11085683. Test unit. Unit is operating as designed, no leaks present at this time. Job complete"

Arrived on site to replace previously ordered parts for range. Replaced both front infinite switches. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a range with a damaged door glass. Found outer glass broken and replaced glass panel. Tested unit and found all is functioning properly at this time.

"Arrived on site for a defective compressor,replaced compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressures good"

Arrived on site to test unit for left light not working. Test unit and found white wire to socket not in socket. Secured connection test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that has a damaged gasket. Found rt side rc door gasket torn and replaced gasket. All is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect range not heating properly. Upon further inspection, maintenance personnel advised the front left cooktop burner was not heating properly. I tested all burners and found the front left burner element was not heating as it should. I checked all burner switches and they are good. I removed and replaced the front left element and retested with a pot of water (1 cup) and found it operating as designed. Demonstrated for maintenance. Job completed."

"KRFC704FPS04 Arrived to instal refrigerator door gasket W10917313. I used heat to re-form the gasket due to shipping creasing and after fully re-formed, removed the failed existing door gasket and installed the replacement. The gasket seal was improved around the door and further air leaking issues should be resolved. I discussed the units operation with the customer, since my last visit and it appears prior temperature swing issues have been resolved. I advised the customer if they would like to see more accurate temperatures to place a temperature probe in a container, preferably plastic and approximately six ounces in size, filled with water and to ensure the probe does not touch the sides of the container. Place it in the refrigerator chamber and allow 24 hours for the temperature to settle. This will provide the most accurate internal temperature, not including slight and expected swings from the areas nearest the air vents. Operational test good, no leaks observed during service."

"WTW5100HC2 Arrived to inspect no operation. I found the unit was displaying F9E1 and F2E1 and I cleared for testing. I found the drain pump and all other line VAC loads were inoperative. The drain pump connection at the control also had line VAC present and unchanging with manual test mode drain pump actuation. The drain pump line showed an open circuit and I found the connector had broken and I was able to correct. I drained with the existing pump and an auxiliary rip cord and the unit drained as expected. I removed and replaced the control and all functions resumed normally. I calibrated the unit and centered the rotating mass. Operational test good, no leaks observed during service."

"WRT318FZDM00 Arrived to inspect no ice production. I found the water was not turned on and after correcting, the ice maker cycled and filled to appropriate level. During testing, I found the water supply line, supplied by the installer, was leaking at the valve side of the line and was likely over-tightened. I advised the customer I had to shut the water off at the supply and shut the ice maker off via bail arm, to prevent water damage and after the line is replaced, the water turned back on and the bail arm flipped down, normal operations should resumed. No leaks of the unit observed during service."

Arrived on site to test unit for unable to cancel bake cycle. Customer cycled power and had unit preheated upon arrival. Customer canceled cycle and unit seems to currently be working as designed. Customer stated if issue persists they would call us back. No service provided so no fee collected.

"Arrived on site and replaced previously diagnosed harness, evap thermistor and updated control. Advised customer to monitor and if issue persists Techline would need to be contacted for defrost issues. No leaks detected. Job complete."

"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics thermistors passed ran all fan test passed changed defrost setting to basic in diagnostics."

"WRT318FMDM05 Arrived to perform sealed system service. I found the unit was R134A and verified by the compressor and chassis plaques. I recovered the refrigerant, noting a likely full charge and removed the compressor and drier. I installed the replacement compressor, service port and dye drier and vacuumed the system. After reaching below 500 microns and also holding for an additional 15 minutes, I charged with the MFG prescribed refrigerant charge and tested. The unit began cooling as designed. Operational test good, no leaks observed during service."

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found compressor failed. Unit reeds sealed system repair, compressor replacement. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec. Tested unit and compressor is running. Found discharge line warming up. Also found evaporator frosting over. Unit is now cooling. Customer will monitor. Job complete"

Arrived onsite for washer out of balance. Upon arrival inspected unit. Found unit noticeably not leveled. Leveled unit and tested. Unit is functioning properly. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lid strike and capacitor and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the FC & RC sections cool. I found the FC section packed too much (photo). I did find the evap fan and condenser fan not operating. Tested voltage at the outlet and got 125V. I unplugged the unit and and waited for approximately 20 seconds and plugged it back in. I found the unit was in defrost mode. After waiting for a while, the unit kicked on and both fans and the compressor began functioning. Tested temps in the FC section and my initial reading was 34 degrees and it began to drop. I recommended the customer remove some of the items in the freezer section to allow for better airflow and monitor the unit. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit door not closing properly as its badly warped and the interior lights not working, I removed and replaced the lights and the inner and outer door panels transferring the door handle to the new parts. I tested the unit and retested with customer on site and the unit is operating as designed. Job completed."

"Arrived on site and inspected dishwasher and found standing water in the tub. Found builder did not remove knockout on garbage disposal. After correcting this dishwasher will now drain properly. Started a normal cycle and it is progressing correctly, job complete"

Arrived onsite and replaced the console per previous diagnosis. Tested. Unit is now operating as designed. Advised customer on repair.

"Arrived on site for Special project S84638, Replaced all interior lighting in refrigerator and they are now working properly, job complete"

"Arrived on site and inspected refrigerator and found damper is noisy during operation. Replaced it and it is now quiet, Customer is now aware that that is a normal noise and the new one may get that way eventually also, job complete"

Arrived onsite for a washer that is showing f9e1 and will not run. Upon arrival I visually indicated the unit and found that the drain pump harness was separate. I corrected this and ran a diagnostic cycle and found unit operating as designed. No leaks job complete

Arrived on site to install previously diagnosed parts. Upon arrival I installed the conversation kit and tested the unit and found unit operational as designed. Job completed

"Arrived onsite for a cooktop inspection. Upon arrival I performed the inspection, Checked all Orifices and found them clean I checked the burners and found the clean. I tested the cooktop and watched the flames and found that the stayed blue. Unit operating as designed. Job complete"

"Arrived onsite to install previously diagnosed parts. Installed the igniter harness for the right side burners, tested the igniter for the burner. It is working correctly. The front right burner takes 2 to 3 clicks before it ignites, the other burners only take 1 to 2 clicks before they ignite. Told customer to call WP and see if they Will doing anything for her. No gas leaks detected during service."

Arrived onsite for a refrigerator to replace the doors. I replaced the FC and RC doors. Doors are closing and working as designed. Call complete.

Arrived on site for a dryer that is not heating upon arrival I performed a air flow test and found that the unit had poor air flow. Upon further inspection I found that the cute off had blown. I replaced it and tested unit and found that the unit is now heating. I advised customer to have someone come out and check their vents. Job complete

"Arrived on site for washer, inspect unit and work area. Customers complaint was washer making loud noises. Ran diagnostics and retrieved error code F7E5. Unit made no noises while in test mode. I tilted unit backwards and found gear oil all over the floor and belt housing. Unit will need a new gearcase, belt, shift actuator and splutch kit, customer decided to buy a new unit due to the age and also needing a dryer."

Arrived on site for vent hood fan not working. On inspection found the fcircuit board for the fan had burnt marks on it. Replaced the switch and tested unit. Unit operating as designed.

"Arrived on site to diagnose wall oven /mw combo that was tripping breaker. Customer said that on 2 occasions, while MW and Oven were both on the breaker tripped. Ran oven and MW, and ran several times and could not duplicate. Called tech line and spoke with Ed SR7735740660. Ed advised that it was likely a weak breaker, since it's always tripping in use, and not when one side of the appliance is run. No shorts found,No error codes found. Advised to replace breaker. Repair completed."

"Arrived on site to follow up on dishwasher that was still leaking on the left hand side. Had customer run prior to my arrival and found a few drops had landed on a paper towel on the left side. I replaced the lower spray arm since I could see deposits on it, pulled the manifold pipe to make sure it's seated, also squared the unit. I reinstalled the door gasket, and pressed it in less to allow the door seal to meet the door and adjust the depth. Continued to let it run and didn't see any other drips. Customer advised to follow up if unit continues dripping. Repair complete."

Arrived on site for fridge leaking . Found reservoir water line had nick in it . Used 5/16 coupler to splice line . Ran water tests . Line is no longer leaking . No other leaks detected. Job complete

Arrived on site for washer drain pump not shutting off . Did power button reset . Ran diagnostics and got over suds error code . Cleared codes . Ran calibration and diagnostics wash . All checked normal. No water detected. Did instruct on soap usage . Job complete .

"Arrived on site to test unit for not functioning properly, tested unit found to interlock switch has popped out, inspected the inter lock and found that it is not damaged, secured switch back into place, tested unit it is running as designed, job complete"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the compressor and drier. I added an access valve on the compressor. I vacuumed the system and charged it with 56 grams of R600A. I tested the unit and found it working as designed. Call complete.

Arrived on site to diagnose a range with burners not lighting. Found closing gas fitting and cleared clog. Tested unit and found all is functioning properly at this time.

"Arrived on site to test unit for unit leaning forward and not leveled, tested unit found mullion not latching due to unit is not leveled properly, leveled unit and adjusted mullion, doors are now leveled as well customer approved, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site diagnosed a defective freezer led module,per service pointer installed updated led module led now working as designed autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site to test unit for no heat, tested unit found all sensors are good, inspected power cord and found L2 is arcing out in outlet adjusted prongs and tested unit, unit is running as designed, advised customer to change out the out let to prevent future issues, job complete"

Arrived on site to test unit for popping sound and back burners not working. Customer had another appliance company perform repairs and advised her to have harness and control replaced. They replaced a burnt convection motor. Checked continuity through harness and found no signs of any breaks or damage. No physical damage to harness. Back burners are working properly. Oven preheated as designed to 350. No current parts recommended as no issues present. Unable to replicate arcing. Job complete.

"Arrived on site and inspected dryer and found control panel is working but when start button is pressed dryer makes a noise for a second but does not start. Disassemble dryer and found fuse and cut off an element are good. Recommended replacing control board, Customer will contact office if they wish to continue also order motor WPW10448896 for return visit

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

Arrived onsite for cooktop shutting down on its own. Upon arrival inspected unit. unit did shut down but did not display any errors. Also at one time the temperature setting reverted back to high power from medium. Called tech line for assistance. Provided SR#7735739488. Concluded that the UI was the most likely reason for the issues. Replaced UI and coded to #25. Ran extensive testing and unit had issues.

Arrived onsite for lights not working. Found the freeze light is not working and the lights in the rc were out. I informed the customer the lights are in a series that the freezer light is the pen that goes most of the time.

"Arrived on is to inspect washer error code and not draining. Upon further inspection, I found the display showing F9E1 and water in the tub. I placed the unit in diagnostics and cleared the error code and manually tested the drain pump. I heard the relay on the control click but nothing else happened. I tilted the unit back and inspected the drain pump and when I touched the harness to the pump, the pump came on and drained the water from the unit. Once the water was drained, I tilted the unit back again and inspected the harness. I found where the harness is secured with the clip on the pump, the harness is broken (photos).I was able to mend the harness and tested the unit and it operated as designed. Customer advised they would contact the manufacturer to dispute due to the unit being just out of its one year warranty and would contact our office if they want to order the harness and move forward with repair. No water leaks observed during service, job completed."

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the sump and motor the reinstalled the machine adding a drain pan under it I tested the dishwasher and it is working as designed and sounds normal. There were no water leaks present at the time of service. Call complete.

"LSXS26386D/03 Arrived to inspect ice production issues and cooling. I found the FC at 37?F and the compressor was running at full speed the entire service call. Amp draw was .92-1.08 and varied, without hearing any appreciable change in compressor motor speed. No stored error codes were found and there was no frost pattern. The evaporator did not have any signs of sealed system oil or leaks, but cannot be determined until the compressor is replaced and the system is leak tested. I performed a thermography of the system and found the compressor discharge at 120.6?, which declined to 100.3? within five inches. At the condenser inlet, the temperature was 91.4 and the outlet was room temperature of 72.7. This indicates a compressor that cannot flow enough refrigerant and will require replacement. The customer is within the seven year parts warranty period and I advised them to contact the manufacturer. The required sealed system parts will be the compressor, service port and drier. It would be best to have the evaporator on hand, in case of need, but it is probable the service could be completed without it. Having prior service history with this MFG,

"Arrived on site to diagnose washer with tub filling with water when unit is not in use. Examined unit and found drum had about 2 inches of water. Valves were off. Removed hoses from valves and turned on water, and found upper double valve solenoid dripping. Replaced double valve and verified no further dripping. Repair completed."

Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and found clogged drain line in fc causing water leak. Found drain line by compressor fully sealed with no air leaks. Found drain line starting to collapse internally

"Arrived on site to diagnose refrigerator with filter door not staying closed. Found tab on filter cover broken. Replaced with new cover. Call complete."

Arrived on site for refrigerator with failing leds. Upon arrival confirmed complaint and found fc leds and top rc leds failing. Replaced leds under Special Project #: S84638 Technical Service Pointer #: W11606409. Found no further failures with unit and all leds working as designed call complete

"Arrived on site for oil on clothes and grinding noise . Ran diagnostics and found gearcase starting to fail. No water leaks detected at time of service. Job complete

"Arrived on site ,replaced cold water valve . Ran diagnostics test , all checked normal. No water leaks detected.

"Arrived onsite for one time leak. Removed back panel, and inspected for leaks. No evidence of leaks in the cabinet and no leaks at time of service. Did see evidence of a superficial bellow leak that could explain the symptoms. Advised customer on option to replace bellow due to mildew and staining. Customer requested replacement of bellow.

"Arrived on site for refrigerator, inspected unit and work area. Customer stated he had geek squad out a couple on weeks ago and couldnt diagnose. Customers complaint was refrigerator would lose power to everything except the UI and ice building up in the freezer. I gained access to the freezer evap and found no ice build up I checked the drain tube and it was also clean and not clogged. I also inspected the deli harness and the deli control and they looked in great condition. I read the disclaimer we have for the 5 door refrigerator to customer. I advised customer we would have to replace the high voltage, main control and UI. No leaks where observed during service. Job completed."

"Arrived on site for no ice tested unit diagnosed a defective water valve,replaced water valve tested unit good water flow unit passed all other diagnostic test.

Arrived on site for no lights and dispenser not working. Removed deli ui found broken wires at harness diagnosed unit will need a new deli door and possibly new deli ui

Arrived on site to diagnose a range that is not baking properly. Found control locked out and power cycled unit to reset control. All is working properly at this time and as repair under 10 mins only svc fee charged.

Arrived onsite for cooktop sparking. On inspection when the burner on the right side are on the left back burner would start sparking for no reason. When I turn both right side burners on the spark happen more frequently to burners on the left side. I replaced the spark module and the issue went away. Now when the burns on the right are turn on sparking anymore. I tested it for 15 minutes. no gas leaks detected during service.

Arrived on site to test unit for no water being dispensed from dispenser. Removed filter and water dispensing as designed. Used bypass and water dispensing as designed . Narrowed issue down to bad filter. Advised customer new filter is needed. Removed condenser build up and no leaks detected. Job complete.

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer advised the unit turns on but it doesnt heat. I read the front bottom panel and tested the unit and found the element not functioning. I tested ohms to the element and found it open. I disassembled the unit and tested the cutoff, thermostats and fuse and all are good. Also found the unit has its original rollers/tension pulley/belt and they all are in poor shape. I removed and replaced the rollers, pulley and belt and cleaned all axles and cleaned the unit (photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site and inspected refrigerator and found it is unplugged customer was experiencing a step device constantly tripping. Replaced start device. After replacement observed Compressor running properly. Customer will continue to monitor refrigerator for correct cooling operation for at least 24 hours.

"Arrived on site and found right front switch on harness was damaged by water. After replacement confirmed it is operating as expected and sent a short video to KB/service management of operation, job complete

Arrived on site to diagnose a range that is not baking. Found lower bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to install parts ordered previously. Installed new thermistor and new air duct customer provided. Tested unit and its now operating as designed.

Arrived onsite for a dryer that has no power. Upon inspection I found that the unit would not power on. I attempted to reset the breaker and found no change. I checked the power at the outlet and found that there was half the power that is supposed to be supplied to the unit for proper operation. I advised the customer to diagnose why they are missing power at that outlet. Job complete

Arrived on site to diagnose a washer that is not filling with water. Found cold water valve failed and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for not draining. Upon arrival unit is displaying F2-E2 ui not responding. Cycled power as me not responding. Need to replace ui. Ordering Ui and control. Office to reschedule ; ordrng 1 W11402115 (Ui) and 1 W11306302 (Control)

Arrived on site to test unit for acting erratic. Found error f9e4(tub light issue). Unit does not have a tub light. Recommend replacing control. Also found RO system tied to dishwasher drain. Advised to have installers tap RO drain directly into drain pipe. Office to reschedule. ; ordrng 1 W11505996 (Control)

"Arrived on site to test unit for F3E1 error code, tested unit found error present, replaced bottom sensor and control but issues still persists, tested oven sensor and its reading correctly but through the harness at control board its reading open, there is a break in the harness and will need to be replaced to fix issue, ordering harness , office to reschedule ; ordrng 1 W11245673 (Main harness)"

"Arrived on site to diagnose washer that was not spinning and ending cycles. Checked errors and found F7E1 error for tach lost signal. When trying to engage spin the unit just buzzes, a sign of failed capacitor. No spinning takes place at all. Ordering capacitor/motor. Return visit set; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 W11481722 (Shifter)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found and draw to compressor between .4.5 A. Found fans running but compressor not officially pumping refrigerant through system. Will need office to reschedule once the following parts of known W10507884 compressor, WP2188822 evap coil, WPW10143759 uv drier, W10913906 access valve.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit)"

"Arrived on site for heating issues . Unit would light oven for a second and shut off . Ordering igniter , spark module and valve . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W10898291 (Spark mod) and 1 W10898290 (Gas valve) and 1 W11524031 (Igniter)"

Arrived on site to test unit for unit giving F6E8 lost communication. Test unit and found interior light for microwave not turning on. Will order new fuse and interlocks and control. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11578578 (Interlock harness)

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the main control and tested. The new control was DOA. Had 123VAC in and no power out to the control panel. Ordering part again. Spoke with SR and part should be 2-4 business days. Ordering W11552018 control. Office to RS.; ordrng 1 W11552018 (Main Control)

"Arrived on site to inspect range oven making a ticking sound. Upon further inspection, the customer advised that the unit is making a ticking sound when they bake on a low setting. I tested the unit on Bake at 175 degrees and when the ignitor began to arc, I could hear the noise coming from the main control and the customer identified the noise as well. I pulled the unit out and removed he back panel and retested the unit. Once the ignitor began to arc, the noise reappeared and the noise was coming from one of the relays on the control. I stopped testing and tested the unit in broil mode and the ticking did not come back. I stopped testing and placed the unit back in bake mode and again the noise reappeared. The unit continued to operate as designed. It seems the control is not recognizing the ignitor had arced and the burner came on. I am ordering the main control and Bake ignitor and will return with all prescreened parts. Scheduled return service for 02/27/23 per customer request. No gas leaks detected during service.; ordrng 1 W11284302 (Main control) and 1 WPW10324262 (Bake ignitor)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which is a loud screeching metal on metal noise. I placed the unit in diagnostics and tested the high speed spin mode. I could not duplicate the noise. I tilted the unit back and inspected the components underneath and found gearcase oil on the rotor (photos). I removed the rotor and found oil on the underside of the rotor and on the slider. I advised the customer of my findings. I am ordering the gearcase, clutch, slider and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/17/23 (KC). No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10734521 (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that they had baked some pizzas and then when they went to turn the unit off, the display on the control was blank. I pulled the unit out and tested the outlet and it had 125V. I tested the cooktop burners and they are operating as designed. I tested voltage at the control and its getting 125V. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11620481 (Main control)"

"4140I called Whirlpool Techline and spoke to Derek SR# 7735726980. Advised that the issue would most likely be with the water level sensor or evaporator thermistor based on all the information. He had me disconnect the wiring to the water level sensor and found evidence of mold, mildew, and corrosion on the wiring connectors. The unit will need a new reservoir drain pump, recirculation pump, water level sensor, and wiring harness for repair. Ordering the reservoir drain pump and the office will need to contact the extended warranty for authorization and the customer on her return trip. Please schedule service for at least two hours due to difficulty of repair and drive to the customers home.; ordrng 1 W11542868 (Reservoir drain pump)"

"arrived on site for the cooktop that still smells like gas. Inspected unit and work area. I did confirm the customers complaint and did find that fixed their gas line going into the regulator. Disassembled the unit and tested all connectors for any signs of a gas leak. Could not get any bubbles to form even with the gas turned on. I called Whirlpool Techline and spoke to Andrew SR# 7735730709. He advised that because of the fact that the customer stated that she can smell gas more when the unit is not cooking, that the issue would have to be with one of the gas valves and to just replace them all. I called Whirlpool Safety team and spoke to Lakeisha SR# 7735730709. She advised that she would update the notes on the file and to just go ahead and proceed with Techlines recommendation for now. She advised to call back if the customer experiences any other issues. Ordering the gas valves in the office will need to contact the customer about a return date due to the customer not living in the house full-time and limited parts availability. Please schedule service for two hours due to drive time to get out to this property and repair.; ordrng 1 W11381267 (Left valve manifold) and 1 W11381269 (Center valve manifold) and 1 W11378578 (Right valve manifold)"

Arrived on site to test unit for no power. Found filter fuse was bad. Ordering filter board. Was send with what appears to be correct part was actually a switch. Spoke with ST and was advised fuse needed comes with board. Office to reschedule. ; ordrng 1 W11199545 (Filter board)

Arrived on site to test unit for error codes prompting. Found error for no drain f9e1. Also found what appears to be paper caught in sump assembly. Recommend replacing drain pump and sump. Part showing out of stock. Office to reschedule. ; ordrng 1 W11412291 (Drain pump) and 1 W11416362 (Sump assembly)

"Arrived on site to inspect wall oven control panel flickering. Upon further inspection, the customer advised the control panel display will go totally blank and after a few seconds it will come back on. I placed the unit in diagnostics and checked error codes and found F3E8 when the unit was previously serviced and the control replaced. I cleared the control and tested the components and all are operating as designed. I tested the bake mode at 350 degrees and the unit operated as designed. I could not get the unit to duplicate the complaint/issue. Due to the ongoing issue, I am ordering the control panel and the office to schedule return service and will return will all prescreened parts.; ordrng 1 W11400283 (Control panel)"

"Arrived on site for long wash times . Ran diagnostics, got actuator error code . Unit is kicking out of diagnostics and shutting off when actuator tried to change positions in both auto and manual tests. Ordering actuator, motor ,cap. No water leaks detected at time of service ; ordrng 1 W10890624 (Motor) and 1 W11481722 (Actuator) and 1 W11428524 (Cap)"

Arrived on site for dishwasher not cleaning. On inspection found that the spray arm has no pressure during diagnostics mode. There was no error message. Ordering a pump assembly. W11414076 office to reschedule when part comes in. No water leaks detected during service.; ordrng 1 W11414076 (Pump)

Arrived onsite and found screw cover broken in bag. Advised customer on needing cover to complete. Also customer informed of squealing recirculating pump. Ordering recirculating pump to repair. ; ordrng 1 W11309688 (Screw cover) and 1 W11542867 (Recirculating pump)

Arrived onsite for a wall oven to replace the previous diagnosed parts. After removing the existing motor I found the shaft on the new motor the customer ordered too short and not the correct motor. The customer is going to try to order another motor and will RS with the office hen she gets an ETA.; O-emld tckt

"Arrived on site for refrigerator not cooling. Found that the compressor was not kicking on. Replaced the start device and the capacitor. The compressor came on but would only stay on for 20 to 30 seconds before turning back off. Ordering a new compressor, no water leaks detected during service. ; ordrng 1 W11635510 (Compressor) and 1 W11504447 (Drier) and 1 W11504433 (Drier) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler)"

Arrived on site for vent hood making a loud noise. The noise does not appear until it heats up. It will take 2 people to remove the fam safely and a 6 ft ladder to get to the screws on top.; O-emld tckt

"Arrived onsite for dishwasher door does not stay up. On inspection the springs are shot the door falls like rock. Only had one spring to install, the unit needs both hinges to keep the door upright. Informed when we get the right side hinge we will be back out to install. No water leaks detected during service ; O-emld tckt"

"Arrived on site for trash compactor, inspected unit and work area. Tested unit and the console was broken from one of the repairs previously made. I tested the switch and its operating as designed. Unit will need a new console and inset to complete the repairs. I spoke to MS and we will cover the two parts needed. Any other parts needed customer will be responsible ; ordrng 1 9872039B (Console) and 1 W11050447 (Insert)"

Arrived onsite for a refrigerator that is having issues where the unit will at times stop dispensing water and making ice. Upon inspection I found the the unit had confiscation on left hand side of the rc. Upon further inspection I found that the unit had a crack in the inner liner of the unit causing a warm air leak. I contacted Rob at techline and told him of my findings and it was determined by drilling holes at the ends of the crack to keep it fro spreading and use Vinyl tape to seal it up. sr#7735733636. Office to reschedule.; ordrng 1 W11238399 (TAPE)

"Arrived on site to inspect washer with possible nails in the basket under the washplate. Upon further inspection, the customer advised that so,e nails fell on the unit and fell into the basket and there are possibly some under the washplate. I attempted to remove the agitator and it would not come off. I advised the customer of this and there is potential the agitator could break. No water leaks observed during service.; ordrng 1 WH43X34257 (Agitator)"