Service History 757

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near New Braunfels, Texas 78132

Andrew

Job Details: 03/16/2023

"Arrived on site and replaced previously diagnosed valves, bellow, and dispenser assembly. Ran diagnostics with no issues. No leaks detected. Job complete."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX00

Near Austin, Texas 78739

Luis

Job Details: 03/16/2023

Arrived on site for no ice. Removed bin ran icemaker diagnostics icemaker didnt complete harvest test and read bf for bin full with no ice or bin removed diagnosed a defective icemaker. Replaced icemaker ran harvest test passed ran fill test passed.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Canyon Lake, Texas 78133

Andrew

Job Details: 03/16/2023

Arrived on site and replaced previously diagnosed element. Unit working as designed. Unit failed ventilation test. Advised venting to exterior needs to be cleared. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Killeen, Texas 76549

Tyler

Job Details: 03/16/2023

Arrived on site for refrigerator not allowing door seals to work properly. Upon arrival confirm complaint and found door gaskets not pushing into door liner properly. I replaced both gaskets and then re-shaped and ensure they were sealing as designed. Inform customer to notify us if seals failed again. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Killeen, Texas 76549

Tyler

Job Details: 03/16/2023

Arrived on site for washer making odd noises. Upon arrival confirmed issue and found belt loose on cam but no errors stored in diagnostics. Replaced cam and belt and found noise removed call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Killeen, Texas 76541

Tyler

Job Details: 03/16/2023

Arrived on site for washer needing previously diagnosed shield. Upon arrival inside part reassembled and found unit working as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Lakeway, Texas 78738

Luis

Job Details: 03/16/2023

"Arrived on site for a defective compressor. Replaced defective compressor and drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Temple, Texas 76501

David Z

Job Details: 03/16/2023

"Arrived on site to follow up on side by side refrigerator that lost cooling in RC. Found evaporator completely frozen over due to not defrosting. I examined the evaporator harness and found the brown heater wire was loose. I reseated that pin in the harness. Issue started after a power surge in the area. I replaced the control and the defrost thermistor, as well as addressing the brown defrost heater wire. I tested tue heater in diagnostic and verified it will come on and heat. Unit working as designed at this time. Repair completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Morgan's Point Resort, Texas 76513

David Z

Job Details: 03/16/2023

"Arrived on site to replace capacitor to resolve washer thar would not start and advance cycle. Replaced capacitor and tested unit. Verified proper movement, and unit is now properly running cycles. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Georgetown, Texas 78628

David Z

Job Details: 03/16/2023

"Arrived on site to adjust / level refrigerator that had drawers and shelves out of alignment. I made several adjustments to the drawers and doors to get them as aligned as possible. Geometry of the cabinet seems to be off slightly, and not all 5 doors are perfectly square. Unit looks significantly improved, but can not make any other adjustments to improve. Repair completed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Dripping Springs, Texas 78620

Luis

Job Details: 03/16/2023

"Arrived on site for a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID OVEN

Model KOSE900HSS00

Near Blanco, Texas 78606

Andrew

Job Details: 03/16/2023

Arrived on site to test unit for console not responding. Replaced console and ran to 350 with no issues. Advised to download app and connect to WiFi. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Austin, Texas 78732

Vincent

Job Details: 03/16/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezing in fresh food on top shelf. Found that the temps where set in RC at 33? and recommended is 37?. Customer also advised that unit was still making loud vibration noises. Pulled unit out and found some screws missing and the rear panel bent. Replaced missing screws with truck stock and fixed the panel. Used the adhesive to seal some gaps around the freezer door. Re-leveled unit. No leaks where observed during service. Job completed. ; used 6 WPW10141645 (Screw) from stock"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Austin, Texas 78750

Vincent

Job Details: 03/16/2023

Arrived on site for wall oven. Inspected unit and work area. Customers complaint was wall oven making noises. Tested unit up to 400? and found no out normal noises. I found some vibration while convection fan was on. I advised customer to get cabinet properly fitted for this unit and fully installed. Once installed correctly with mounting screws if noises are still present to to reschedule. I also asked customer if possible to have a video of the noise they are experiencing. Unit is operating as designed at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Andrey

Job Details: 03/16/2023

"Arrived on site to test unit for moisture accumulation in RC, tested unit found excessive gaps around liner causing warm air penetration into unit, filled gaps with silicone from truck stock (W10841140) in FC And RC, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Kyle, Texas 78640

Andrey

Job Details: 03/16/2023

"Arrived on site replaced previously diagnosed parts, replaced filter drier due to potential blockage, vacuumed down system, vacuum held good charged system 3.7oz of R134A, waited to stabilize and powered on unit, pressure low side at 0 and high side 120psi, frost pattern developed advised customer to monitor if same issues persists give us a call back, job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Del Valle, Texas 78617

Andrey

Job Details: 03/16/2023

"Arrived on site to test unit for not working, tested unit found E0 error displayed, unit is receiving proper voltage, cycled power, but control is still not responsive displaying E0 error, replaced control and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Austin, Texas 78741

Andrey

Job Details: 03/16/2023

"Arrived on site to replace previously diagnosed control and pump, replaced parts and tested at high spin cam starts to grinding customer pointed out that this was the issue from the beginning, replaced gear case and cam, put unit into high spin, grinding noise is no longer there, unit is functioning as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, Texas 78741

Andrey

Job Details: 03/16/2023

"Arrived on site to replace previously diagnosed control and pump, removed pump and found a plastic bag stuck in pump, replaced pump and control, tested unit, unit is now running as designed, job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Buda, Texas 78610

Andrey

Job Details: 03/16/2023

"Arrived on site to test unit for not dispensing water or ice, tested unit found water reservoir frozen do to a gap between liner and evaporator cover, cold air is blowing on water lines freezing them, defrosted reservoir insulated water lines, applied perma gum strips around perimeter of evaporator cover to prevent cold air penetration, unit is not functioning properly, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Burnet, Texas 78611

Maurice R

Job Details: 03/16/2023

"Arrived onsite for error message F3E1. Read on the error 2 things that caused the issue is poor water pressure and a bad sensor. Since we were out 2 months ago I checked the strainers on the inlet valve and found it to be partially clogged. I cleaned them up in tested the water pressure. The water pressure was good, informed the customer to run and see if the error reappears. No water leaks detected during service."

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Andice, Texas 78628

Maurice R

Job Details: 03/16/2023

Arrived onsite for oven bottom popped up. On inspection found that the burner was lifted up causing the bottom to lift the back left corner. Adjusted the burner and reinstalled the cover. It fits fine now and the unit is operating as designed and no gas leaks detected during service.

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS244LL0

Near Liberty Hill, Texas 78642

Maurice R

Job Details: 03/16/2023

Arrived onsite for dishwasher leaking on the left side. Customer showed me where the water was coming out at. Looks like it was coming out of the steam vent. Ran the unit in diagnostic mode and it did not leak. Ran the unit in quick wash in still did not leak.Customer showed a vide and pics of the water on the floor in front of the steam tube. I replaced the vent and told the customer to wash some dishes to see if it leaks again. No leaks were detected during inspection.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Spicewood, Texas 78669

Kevin

Job Details: 03/16/2023

"Arrived on site and found customer is experiencing condensation on mullion, set test 85 to mullion always on. If issue continues mullion and control should be prescreened. Customer is also experiencing light frost overall in freezer, took pictures. There is no known remedy for this at this time, job complete"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS08

Near Spicewood, Texas 78669

Kevin

Job Details: 03/16/2023

Arrived on site and found customer is experiencing condensation on inside of microwave door when in use. There is no damage to door or cabinet surface. There is no known correction for this and it is not effecting operation. Job complete

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Blanco, Texas 78606

Andrew

Job Details: 03/16/2023

"Arrived on site to test unit for over producing ice. Found feeler arm broke off. Replaced icemaker, unit working as designed. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, Texas 78634

Cliff

Job Details: 03/16/2023

Arrived on site to diagnose a washer that is not unlocking. Found failed lock assembly and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Hutto, Texas 78634

Cliff

Job Details: 03/16/2023

"Arrived on site to diagnose a dryer that is not turning on. Found debris came from inside drum and fell into heater housing, grounding element. Removed debris and tested unit. Found all is functioning properly at this time."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, Texas 78626

Lou

Job Details: 03/16/2023

"Arrived on site to inspect range burners not igniting. Upon further inspection, the customer advised the cooktop burners are working fine, but the oven wont turn on and they can smell gas. I disassembled the oven and tested the bake and it operated as designed. I tested the broil burner and it ignited but had a small flame at the back of the burner. I found the air shutter wide open and closed it approximately 1/4 way and retested. Broil burner is operating as designed. I inspected the warming drawer and found several cookie sheets inside and were possibly making contact with the bake ignitor. I recommended reducing the amount of items placed in the drawer as they will make contact with the ignitor and cause it to ground out and not operate properly. I found a small mark on the ignitor connector that could possibly be from being grounded out. I retested the unit again and it continues to operate as designed. No gas leaks detected during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78626

Lou

Job Details: 03/16/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser and element failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Leander, Texas 78641

Kimo

Job Details: 03/16/2023

"Arrived onsite for a washer that is making a noise when in use. Upon inspection I found that the gearcase was good not leaking oil, upon running the diagnostic cycle all functions operated with no issues and the noise heard was a normal operation noise. Job complete"

We serviced a

WHIRLPOOL WASHER

Model cae2745fq1

Near Johnson City, Texas 78636

Andrew

Job Details: 03/16/2023

"Arrived on site to test unit for leaking. Found installers did not level unit and rubber mats were smashed underneath rear of unit causing tub to sit against front of cabinet. Removed mats and leveled unit, unit now working as designed. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Manor, Texas 78653

Wesley

Job Details: 03/16/2023

Arrived onsite and found unit not heating with failed ignitor. Replaced the ignitor. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Manor, Texas 78653

Wesley

Job Details: 03/16/2023

Arrived onsite and found unit console partially unresponsive due to faulty connection. Accessed harness and cleaned and secured connection to restore function. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Manor, Texas 78653

Wesley

Job Details: 03/16/2023

Arrived onsite and found unit operating no heat with failed ignitor. Replaced the ignitor to repair. All checks good. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Dripping Springs, Texas 78620

Luis

Job Details: 03/16/2023

"Arrived on site for no,ice. Icemaker not running through a forced cycle diagnosed a defective icemaker,installed new icemaker power cycled unit icemaker ran through a harvest and filled with water. ; used 1 WPW10300024 (Icemaker) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Austin, Texas 78737

Kevin

Job Details: 03/16/2023

"Arrived on site and found right front burner is not installed properly, after disconnecting and reinstalling flame is now correct, job complete"

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Austin, Texas 78727

Vincent

Job Details: 03/16/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator losing power with PO message displayed. Inspected unit and found ice build up in both evaporators. I read our disclaimer to customer about these particular style. I gave the customer a choice to go further with repairs but made them aware that we would not be able to warranty it, customer declined. No leaks where observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Cedar Creek, Texas 78612

Matthew

Job Details: 03/16/2023

Arrived onsite for washer bouncing around on any load. Upon arrival inspected unit. Inspected and found visibly failed suspension rods. replaced suspension and tested. Unit is functioning properly. Job complete .

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Harker Heights, Texas 76548

Tyler

Job Details: 03/16/2023

Arrived on site for dishwasher not clean8ng dishs well. Upon arrival confirmed issue and found f4e3 in diagnostics. I made repairs. Found no leaks and unit cleaning as designed. Call complete

We serviced a

SAMSUNG WASHER

Model WA50R5400AV/US

Near Round Rock, Texas 78681

Kimo

Job Details: 03/16/2023

Arrived on site for a washer that is giving a off balance code no matter the size of the load. Upon inspection I found that the suspension had failed causing the basket to bounce up and down and through the unit off balance. I replace the suspension and tested unit and found unit operating as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, Texas 78641

Kimo

Job Details: 03/16/2023

"Arrived onsite for a refrigerator that is missing ice chute seal and a tore rd gasket. Customer had ordered and received parts from whirlpool, I replaced them

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Leander, Texas 78641

Paul

Job Details: 03/16/2023

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the ice bucket completely full of ice. I replaced the FC left side upper rack rail bracket and I replaced the deli harness. I tested the unit and all is working as designed. There were no water leaks present at the time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Manor, Texas 78653

Wesley

Job Details: 03/16/2023

Arrived onsite and found unit operating and tripping the breaker while in operation. Determined unit not leaking and old evidence is from drink spill pre construction based color and drywall powder. Advised customer n nuisance tripping literature from whirlpool and the necessity to move the dishwasher to a compatible circuit breaker to a nuisance tripping. All else checks food unit is running without tripping at time of service.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near New Braunfels, Texas 78130

Andrew

Job Details: 03/16/2023

Arrived on site to test unit for start button falling off. Found switch had popped out of place. Inspected switch and found no damage. Secured switch and unit working as designed. Advised to not twist button to prevent from disengaging again.

We serviced a

KITCHENAID REFRIGERATOR

Model WRF540CWBM01

Near Bee Cave, Texas 78738

Luis

Job Details: 03/16/2023

"Arrived on site for cooling complaint. Found ice stuck between rake and housing,removed ice icemaker ran through a harvest and filled with water. Checked temperature reading,freezer reading 5? ran diagnostics all test passed changed defrost setting to basic.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Copperas Cove, Texas 76522

Tyler

Job Details: 03/16/2023

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice fill cup full indicating fill valve was over filling/wheeping into ice maker. Ran multiple fill tests and found fill valve failing. I made repair. Found no leaks and informed customer to give unit 24 hrs to fill bucket, call complete"

We serviced a

LG DRYER

Model DLE7177WM

Near Georgetown, Texas 78626

David Z

Job Details: 03/16/2023

"Arrived on site to diagnose dryer that is not heating clothes at all. Tested unit and found no heat present. Checked voltages and found good voltage and polarity. Checked element and safety devices. Found thermostat open, causing the failure. Replaced thermostat and verified all working properly.Repair completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AB00

Near The Hills, Texas 78738

Kevin

Job Details: 03/16/2023

"Breaker for ovens is second from the top on the right side. Arrived on site and found microwave/oven combo has power but oven is unresponsive. Microwave works fine. Found saved error code F1E0 and techsheet recommend replacing MRC board. After replacing board oven is working properly took one picture of it preheating.

We serviced a

IKEA DISHWASHER

Model IUD9500WX2

Near Austin, Texas 78717

Paul

Job Details: 03/16/2023

Arrived onsite for a dishwasher not cleaning well and not draining. I tested the dishwasher and found the unit working as designed. The unit completely drained the tub. I found residual detergent build up causing suds and the pump to cavitate. I explained that cavitation will keep the water from spraying good and the arms will not move correctly. I explained to the customer that a dishwasher cleaner needs to be used and reused until the suds no longer are in the machine. I went over detergent use options

We serviced a

ELECTROLUX WASHER

Model EFLW317TIW1

Near Buda, Texas 78610

Andrey

Job Details: 03/16/2023

"Arrived on site to test unit for water leak, tested unit found cracked drain hose, customer accepted, replaced hose and tested, unit is now running as designed, no leaks detected, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Burnet, Texas 78611

Maurice R

Job Details: 03/16/2023

Arrived onsite for light burn out in refrigerator. On inspection the lights in the rc were out and the one in the freezer was out. Pulled the freeze light down and the connector was foamed in. Tried to get it unstuck with no luck. On further inspection the red wire on the LED light was cut about 1/2 inch from the LED light. Had to cut in splice the wires on to the new LED light. The unit is operating as designed and no water leaks detected.

We serviced a

MAYTAG OVEN

Model MEW9527AS

Near Briarcliff, Texas 78669

Kevin

Job Details: 03/16/2023

"Arrived on site and found thermal fuse has failed. Oven was originally sitting on top a 1 inch piece of trim that does not provide a full support along the bottom required by installation instructions. Took a picture and sent to KB/service management. Either a full panel could be added underneath Oven to lift it or a 1 inch piece of trim to be installed above control panel to hide gap, job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSS26C5XXY02

Near Round Rock, Texas 78665

Cliff

Job Details: 03/16/2023

Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not powering condenser fan or compressor even though evap fan is running and fc tems in the mid 30s. Replaced Ed control and all is functioning properly at this time. No leaks were found at time of service.

We serviced a

GE RANGE

Model JTP86S0H6SS

Near Round Rock, Texas 78665

Cliff

Job Details: 03/16/2023

Arrived on site to diagnose an oven that is not heating. Found bad solder joints on dlb relay on control. Repairs were approved and I repaired control. Tested unit and found all is functioning properly at this time

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2622MSJ

Near Georgetown, Texas 78626

Lou

Job Details: 03/16/2023

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it started to harvest but struggled to complete and it failed to dispense water into the tray. I retested and again it struggled to harvest, but this time it dispensed water into the tray. I tested temps in the FC=4 degrees. Due to the ice maker being the original part (10yrs). I removed and replaced the ice maker and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, Texas 78626

Lou

Job Details: 03/16/2023

"Arrived on site to inspect microwave light not working. Upon further inspection, I tested the venthood light and found it not turning on. When I went to remove the bulb, it broke away from the base and the element inside was burnt. I removed the base and installed a new bulb and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW1

Near Cedar Park, Texas 78613

Kimo

Job Details: 03/16/2023

Arrived onsite for a washer that in leaking. Upon inspection I found the leak coming for the garages and the rotor and slider damaged and the wash plate was also stuck in the shaft.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWG

Near Hutto, Texas 78634

Cliff

Job Details: 03/16/2023

"Arrived on site to diagnose a refrigerator that is not cooling consistently. Found cold control failed, Replaced cold control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Office to collect from card on file.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Hillsboro, Texas 76645

Jonathan M

Job Details: 03/16/2023

Arrived on site for a refrigerator that is not dispensing water properly. Inspected unit and work area. The customer advised that their water has not been flowing properly through the dispenser and has been slowing down over the last few weeks and is now at a trickle. I asked the customer if they had an extra filter to test the filter. The customer did not. the customer did not want a filter at the time. I tested the unit without the filter and found proper water flow coming through the unit. Went ahead and replaced the filter housing just to be sure. I tested the unit and still have the same result with the filters. The customer had. The customer explain that they had an in-line filtration system before the refrigerator and still use the filter on the refrigerator. I advised the customer that since the valve was OK and the housing had been replaced. The only thing that would be left would be the filter. Replaced the filter and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW01

Near New Braunfels, Texas 78130

Andrew

Job Details: 03/15/2023

Arrived on site to test unit for no ice production. Found ice maker seized and caught against cover. Found cover is bent downward directly above where ice maker is catching. Spoke with Techline and recommend replacing cover along with ice maker. SR#7735949566; ordrng 1 W11126296 (Cover front)

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Austin, Texas 78738

Luis

Job Details: 03/15/2023

"Arrived on site. Found loud noise from diffuser assembly,found defective snack pan assembly ordering a new diffuser,snack pan shelf and drawer; ordrng 1 W11236851 (Diffuser) and 1 WPW10362169 (Snack pan shelf) and 1 W10839799 (Snack pan drawer)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, Texas 78628

Lou

Job Details: 03/15/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace the harness. When I was preparing to remove the unit and place it on my dolly, I found my dolly would not fit in the space where the unit is located (photos). Contacted management and provided photos of situation and was advised to reschedule for 2 man job. I tested the microwave door and found it doesnt close securely on the left side and following the tech sheet for service pointer #W11493384, I am ordering the inner door panel and hinges, along with CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-2 MAN JOB. Office to schedule return service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (2 MAN JOB) and 1 W11600214 (MW inner door)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Temple, Texas 76502

Jonathan M

Job Details: 03/15/2023

"arrived on site for a washing machine that is still not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Tested the unit in an auto test and the unit ran as designed. Tested the unit and manual high speed spin, and could not replicate the issue. The customer did show me videos of the issues that she is having. I called Whirlpool Techline and spoke to Brandon SR# 7735950112. He advised that at this point, he would replace the tub and basket assembly with the rotor and stater. Ordering all parts and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two men and two hours on the return trip. The customer advised that she does not want to proceed forward with repairs at this point due to ongoing issues and no resolution. The office will need to contact the extended warranty for further resolution.; ordrng 1 W11460604 (Tub)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HWO

Near Temple, Texas 76501

Tyler

Job Details: 03/15/2023

"Arrived on site for washer, not draining and showing in F9 E1 error code. Upon arrival confirmed complaint and found washer. 3/4 of the way. Full with water and cloths. Then found resistance to drain pump at 20.1 ohms.Called techline and spoke with (1st call)Andrew/(2nd call)Austin sr#7735952244. Andrew recommend replacing drain pump and after making repair I found control still not resetting correctly and spoke with second techline call and found unit needs new ACU because drain system will not reset. Office to reschedule once Availability of ACU is known.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, Texas 76543

Jonathan M

Job Details: 03/15/2023

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and updated the model and serial information on the ticket. Attempted to jump the flex dial icemaker and found the motor would not turn even though voltage was being supplied from the control. Found that the icemaker sent with me was not the correct icemaker due to incomplete model number. Ordering the correct icemaker and rescheduled; ordrng 1 W11546935 (Icemaker)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Driftwood, Texas 78619

Leonardo

Job Details: 03/15/2023

Arrived on site to test unit for no water going in to the unit. Test unit and found unit not calling for water. When I put the unit in test mode the unit calls for water. Ordering new control board office to reschedule. Will have to test to make sure wash motor is working on returned visit. ; ordrng 1 W11629914 (Control board)

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Austin, Texas 78748

Wesley

Job Details: 03/15/2023

Arrived onsite and found lid cracked at left side hinge. Also the console is dead. Replaced FHAs control due to f6e2 error. However the console is still unresponsive. Ordering door and console to repair. ; ordrng 1 W11259006 (Lid)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Georgetown, Texas 78628

Lou

Job Details: 03/15/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the dryer inner door gasket being torn, I was to remove and replace the inner door panel and gasket. While attempting to get the gasket to set in the adhesive, the gasket slipped and spread the adhesive on the door and could not be removed. I advised the customer of the issue and am ordering another inner door panel, gasket and adhesive and scheduled return service for 03/22/23. Customer requested after 10AM. No lint observed during service.; ordrng 2 WP695737 (Inner door panel)s and 1 WP279368 (Adhesive) and 2 W10906683 (Gasket)s and 1 CNOTE (SCHEDULE AFTER 10AM.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, Texas 78741

Wesley

Job Details: 03/15/2023

Arrived onsite for no cool and determined the compressor is seized and not operational. Ordering ccompressor replacement to repair. Office to reschedule SS. ; ordrng 1 W11580057 (Compressor) and 1 R600kit (R600kit) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, Texas 78730

Vincent

Job Details: 03/15/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was fresh food freezing. Tested temps in RC 24? FC-18?. CALLED TECHLINE and spoke to sterlie SR#7735951625 and recommended to replace control board and both RC thermistors along with filter housing due to the water leaking. Im also ordering water reservoir if needed. No leaks where observed during service due to being water being frozen.; ordrng 1 W11574770 (Control board) and 1 W10316760 (Termistor kit) and 1 W11475754 (Cover evap) and 1 W11451366 (Filter housing) and 1 W11451365 (Water reservoir)"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Austin, Texas 78731

Vincent

Job Details: 03/15/2023

"Arrived on site for oven, inspected unit and work area. Customers complaint was unit still making noises while oven in use. Preheated unit and found the convection fan making noises again. Removed the cover for the convection fan and found the fan blades scraping on the housing. Called Whirlpool techline and spoke to Andrew SR#7735956561 and sent videos of the noises and pictures and determined to replace fan assembly again. Im ordering the parts and reschedule to return on 03/22/23. O leaks where observed during service. ; ordrng 1 W11414552 (Convection fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Smithville, Texas 78957

Cliff

Job Details: 03/15/2023

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Capacitor will need to be replaced to complete repairs. Return date set .; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manor, Texas 78653

Matthew

Job Details: 03/15/2023

Arrived onsite for dishwasher not heating. Updated m/s#. Upon arrival inspected unit. Ran diagnostics and found issues was with wash motor. Error code 4/3 wash motor not energizing. Confirmed issues with test. Unit will need wash motor replaced. Bringing control and element as well. Scheduled for the 21st.; ordrng 1 W10906426 (Heater)

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Pflugerville, Texas 78660

Wesley

Job Details: 03/15/2023

Arrived onsite and found error and loss of function consistent function. Console will be needed. No other issues detected in diagnostics. Ordering console to repair. ; ordrng 1 W11327395 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Austin, Texas 78739

Luis

Job Details: 03/15/2023

Arrived on site. Found damaged wires in left side fresh foo door ordering new door; ordrng 1 W11518736 (Ff door)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, Texas 78132

Andrey

Job Details: 03/15/2023

"Arrived on site to test unit for constant cycling power, tested unit found relay on control clicking non stop, called tech line to troubleshoot, found evap fan shorted SR#773594956, ordrng 1 W11224591 (Evap motor)"

We serviced a

JENN-AIR FREEZER

Model JB36NXFXRE00

Near McQueeney, Texas 78123

Andrey

Job Details: 03/15/2023

"Arrived on site to test u it for not cooling, tested unit found FC at room temperature and RC still trying to cool and is at 56, compressor is running and is really hot, unit has a failed sealed system, will need to replace compressor, heat exchanger, drain pan, dye drier and access valve,; ordrng 1 8201675 (Compressor) and 1 W10545670 (3way valve) and 1 W10915406 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 W10591457 (Condenser)"

We serviced a

LG REFRIGERATOR

Model LFXS26973S/00

Near Georgetown, Texas 78626

David Z

Job Details: 03/15/2023

"Arrived on site to diagnose refrigerator that needs a filter change, and is also spraying water even when you let off the dispenser. Found the dispenser switch internal spring is not pushing the lever out, causing it to stay switched on.Ordering dispenser parts and returning with filter.; ordrng 1 6600JB3001C (Dispenser Switch) and 1 MBG65682701 (Lever button) and 1 MHY62603703 (Lever spring)"

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2

Near Hewitt, Texas 76643

Tyler

Job Details: 03/15/2023

"Arrived on site for washer leaking. Upon arrival confirmed issue and found unit leaking from dispenser housing. Found leak had been occuring for a while and had lead to rusting of the outter frame, bulkhead, screws, dampener rods, drain motor and also found inner spider arm of tub was starting to separate and internally. Found due to level of repairs unit cant be safely repaired and needs to be replaced. Couldnt find replacement part n7mbers for required repairs. Call complete ; ordrng 1 Cnotenote (Please read att note.)"

We serviced a

KENMORE WASHER

Model 110.2233251

Near Georgetown, Texas 78633

David Z

Job Details: 03/15/2023

"Arrived on site to diagnose washer that doesn't seem to be fully spinning out clothes. Checked for errors and found none present. When I ran a diag cycle NO FUNCTIONS were working. Lights would act like it's moving, but nothing was happening. I power cycled and tried again. This time unit performed a full service cycle, but wouldn't do anything again after that. I had to keep cycling power to get the unit to work. I was able to get the unit to do a couple test cycles and I found no failures mechanically, just the control. Ordered control. Office to schedule return visit due to location of part.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Kyle, Texas 78640

Andrew

Job Details: 03/15/2023

"Arrived on site to test unit for no ice production. Found error E2(motor lost home position) for RC icemaker. Found FC icemaker fill tube was obstructed with ice. Removed obstruction and found ice maker completed diagnostics with no issues but ice maker mold is leaking. Found RC ice maker not responding to diagnostics. Verified control is recognizing door switch states. Icemaker cooling fan working. Temps correct in both compartments. Recommend replacing both FC and RC ice makers, inlet and triple valves, and RC fill tube heater. Customer stated he would be calling whirlpool or concession. Attaching individual for FC ice maker and inlet valve. Also for RC ice makers, valves and heater. Ordering parts as if continuing repair. Customer would call with decision. Office to follow up. ordrng 1 W11482025 (Valve) and 1 W11579560 (RC ice maker) and 1 W10886939 (FC ice maker)"

We serviced a

WHIRLPOOL OVEN

Model KEBC208KSS0

Near Austin, Texas 78733

Vincent

Job Details: 03/15/2023

"Arrived on site for wall oven, inspected unit and work area. Customer complaint was after self clean unit lost power and never unlocked. Pulled unit out to gain access to the thermal fuse and tested it and showed open. Used mini breaker to test power to unit and had power. Im ordering fuse and reschedule to return; ordrng 1 WP4456654 (Fuse)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Kyle, Texas 78640

Leonardo

Job Details: 03/15/2023

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unit and unit test good no leaks present at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, Texas 78722

Matthew

Job Details: 03/15/2023

Arrived onsite to replace damaged RC door. Replaced door and tested. Unit is functioning properly. Job complete .

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, Texas 78702

Matthew

Job Details: 03/15/2023

Arrived onsite for range with F2E1 Shorted keypad error. Follow tech sheet troubleshooting and concluded control needed replacement. Replaced control and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Georgetown, Texas 78626

David Z

Job Details: 03/15/2023

Arrived on site to diagnose dryer making loud noise when in use. Ran unit and didn't immediately hear noise. Disassembled unit and found the tensioner pulley seized. Replaced pulley and rollers with repair kit. Tested unit and verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Canyon Lake, Texas 78130

Andrew

Job Details: 03/15/2023

Arrived on site to test unit for leaking. Found no high drain loop installed and knockout was not removed from disposal. Removed knockout and installed high drain loop. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78717

Maurice R

Job Details: 03/15/2023

Arrived on site for washer making noise. Talking with the maintenance man he said that it was walking during the spin cycle. I ran the unit on spin empty and it was shaking. Installed the suspension kit and adjusted the feet. The unit is operating as designed and no water leaks detected during inspection.

We serviced a

JENN-AIR VENTHOOD

Model JVR0436HS0

Near Leander, Texas 78645

Gerry C

Job Details: 03/15/2023

JVR0436HS0 Arrived to instal previously diagnosed and ordered part. I removed and replaced the blower motor and tested. The customer was satisfied with the lowered amount of motor noise and the unit operated as designed.

We serviced a

MAYTAG WASHER

Model MHW8630HC3

Near Austin, Texas 78731

Wesley

Job Details: 03/15/2023

Arrived onsite with VH. Accessed washer to replace both valves. Reassembled. Tested units all checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Kyle, Texas 78640

Leonardo

Job Details: 03/15/2023

Arrived on site to test unit for unit tripping breaker. Found that unit is only tripping breaker when oven and burner are on at the same time. Test unit and unit test good no shorts on it at all. Found gfci breaker connected to range and dryer. Customer said when she put a heavy load in the dryer it tripped the breaker as well. Spoke with Ruben the builder about the manufacture not recommending the appliance on a GFCI breaker. Job complete.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Lago Vista, Texas 78645

Gerry C

Job Details: 03/15/2023

"MVW7230HC0 Arrived to inspect noise and non-completion of cycle. The customer presented a video and a loud chatter could be heard. Service test mode showed F6E3 as the only stored error code. I found the gear case had failed and there was evidence of oil fling in the motor area. The rotor bolt was also missing. I removed and replaced the gear case and slider and replaced. I calibrated the unit and tested. Operational test good, no leaks observed during service."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Austin, Texas 78747

Wesley

Job Details: 03/15/2023

Arrived onsite and found unit not heating. Opened and checked fuses and secured connections. Unit is now operating as designed. Advised customer on repair. All checks good. Diagnosed loose connection at the hi limit cut off.

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Austin, Texas 78747

Wesley

Job Details: 03/15/2023

Arrived onsite for repeat and ongoing problems and found clutch hot shorting and dropping the slider causing the magnet to slip. Replaced the clutch and slider together. Unit is now working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, Texas 78735

Kevin

Job Details: 03/15/2023

"Arrived on site and replaced parts diagnosed on previous visit. Agitator will now stay mounted, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, Texas 78613

Paul

Job Details: 03/15/2023

Arrived onsite for a refrigerator with the lights and selections not working on the deli UI. I found 1.2VDC at the deli UI. I found the orange wire broken in the deli harness that supplies 14VDC to the deli UI. I replaced the harness and tested the unit. All is working as designed. Call complete.

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Uhland, Texas 78640

Andrew

Job Details: 03/15/2023

Arrived on site to test unit for long dry times. Found venting leading to exterior was restricted. Showed customer blockage in vent on roof. Advised to have cleared and not use unit till restriction is corrected to prevent damage to unit. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Buda, Texas 78610

Andrew

Job Details: 03/15/2023

Arrived on site and replaced previously diagnosed ice container. Customer stated unit has been working as designed since LED control was replaced. No leaks detected. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS02

Near Dripping Springs, Texas 78620

Leonardo

Job Details: 03/15/2023

Arrived on site to test unit for missing knob. Installed new knob couldnt test unit because unit had a tag replace valve. Job complete.