Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site. Check for draining issues. Found hose clogged up not allowing unit to drain. Replaced hose and cycle, all functions tested OK. No leaks present. Job complete"
Near Elgin, TX 78621
Joseph C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for “no ice production” complaint. Inspected unit and could not find leak on valve, from filter head. Icemaker did not seem to be triggering solenoid, so that I could not trace leak. Finally got water coming to icemaker and found leak to be coming from icemaker line. Ordering icemaker line and associated parts. Return for repairs on 01/08. No other leaks detected, at time of service.; ordrng 1 W11120581 (tube-water) and 1 WPA3223101 (insert- pl) and 1 WPM0114003 (clip- spee) and 1 WPW10137519 (tube-water)"
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Customer said door already replaced office to follow up
Near Austin, TX 78756
Joseph C.
Job Details: 12/31/2018
RANGE WHIRLPOOL WEG515S0FS0 "Arrived on site for “missing knobs and burner caps” complaint. Inspected unit and found knobs and burner caps missing. Installed new knobs and burner caps. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Georgetown, TX 78628
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site and tested operation. I found unit has f2e2 error. Ran checks per tech sheet and found ui at fault. Installed new ui and found that the ui only beeps but no indicators light up. I found the control has also failed. Spoke to CS about ui coverage. Installed control and tested. Unit working properly. Job complete
Near Austin, TX 78734
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KEBC107KSS0 Arrived on site to diagnose an oven that is not staying functional. Found control board has loose connection causing it to Lose power when can panel is moved. Control will need to be rebuilt and reinstalled to complete repairs. Pulled control today to be sent off for rebuild. Office will need to contact homeowner and set return appointment. ordrng 1 4452894 (SEND FOR REBUILD (EXPEDITE))
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site and found unit console with computer failure. Replaced console. Now unit is operating as designed.
Near Austin, TX 78703
Luis
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for no ice. Ran diagnostics water leaking from under filter unit passed all other diagnostics advised customer to allow unit to run 24hrs with out filter if ice is made issue with filter
Near , TX 78633
Jerry C.
Job Details: 12/31/2018
OVEN KITCHENAID KODE300ESS04 KODE300ESS04 Arrived to inspect no power. The unit had line voltage present and 13.5 VDC was present to the UI/console. Office to order console. Office to contact the customer to arrange return service. The unit was partially disassembled. The customer was not available to sign the receipt. ; ordrng 1 W11087457 (console)
Near Austin, TX 78756
Leonardo
Job Details: 12/31/2018
RANGE JENN-AIR JDS9860BDB Arrived on site to test unit for unit not letting you select bake. Test unit and found bad panel will need new panel WPW10206070. Customer will need to see if he can go buy one before holidays. He will call back if he wants to continue with repair. for trip charge
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF989SDAE00 Arrived on site. Replaced thermistor harness and relocated it to correct position and Added silver tape. Instructed customer to allow 24 hours for unit to cool down completely. No leaks present. Job complete
Near Austin, TX 78731
Paul
Job Details: 12/31/2018
DRYER WHIRLPOOL WED95HEDW0 Arrived onsite for the dryer with a no heat condition. I found L2 missing at the wall outlet. I tried resetting the breaker but had the same results. I advise the customer to call an electrician. call complete.
Near , TX 78610
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for customer complaint of mullion falling off, I found top of mullion was not attached, I attached the top, that tested good. Also found no water dispensing and no ice, found valve was faulty. Ordering valve and reservoir.; ordrng 1 W10753488 (reservoir) and 1 W11043013 (valve)"
Near Killeen, TX 76542
Al
Job Details: 12/31/2018
DISPOSAL WHIRLPOOL GC2000XES "Arrived to inspect garbage disposal not working. I hit the reset button on the unit and heard humming. I used an Allen wrench to move the internal chopper. I got the unit to power on, but the chopper assembly made loud noises when turned on. Unit not able to grind anything.JOB COMPLETE"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site and found icemaker had lost position and could not be jumped. Replaced icemaker. All else checks good. Unit is now operating as designed.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KSSC42QMS03 "Arrived on site. Check for noise issues. Found copper tubing touching creating noise when compressor is on. Adjusted copper tubing and ran, all functions tested OK. No leaks present. Job complete"
Near Kyle, TX 78640
Leonardo
Job Details: 12/31/2018
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to replaced panel for drawer. Opened box and found part damaged again. Re ordering panel W10482110 office to check part before sending to tech and tech to check part at storage to make sure it’s not damaged. Office to reschedule. ; ordrng 1 W10482110 (PANEL DOWRY)
Near Kingsland, TX 78639
Thomas L.
Job Details: 12/31/2018
MICROWAVE GE JVM6175EF1ES Removed and replaced failed thermostat. All operations are now normal.
Near , TX 78620
Brandon
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for customer complaint of noise, found rattling noise coming from condenser fan. Found unit was not level causing fan to hit housing. I leveled the unit, tested good."
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Red Rock, TX 78662
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KUDS30IVBL4 "Arrived on site. Replaced manifold, tube, panel and control board. Ran dishwasher and tested, all functions tested OK. No leaks present. Job complete"
Near Austin, TX 78745
Robert
Job Details: 12/31/2018
WASHER WHIRLPOOL WET4027EW1 Arrived on job to replace gearcase. Call not set for time allowed.; schdld next appmnt for 12/28 FRI !
Near Dale, TX 78616
Robert
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job to replace tub and panels. Dishwasher was not installed and per customer instructions left by front door.
Near Killeen, TX 76549
Arthur B.
Job Details: 12/31/2018
OVEN MAYTAG MER6755AAS Arrived onsite to install overlay and control to double standing oven from prior diagnosis. Removed and replaced control with overlay. Reassembled and tested. Both oven now work as intended. No other issues found.
Near Austin, TX 78738
Cliff
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIS29BBMS02 Arrived on site to install a UV filter dryer for refrigerator. Found compressor acting abnormally as well and replace dryer and compressor. Pull the unit into deep vacuum and verified unit held vacuum for extended period. Charged unit with 5.5 ounces of Freon and tested unit. Found all is functioning properly at this time. No leaks were found at the time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "arrived on site to inspect washer shutting off. Upon further inspection, I placed the unit in diagnostics and tested and it showed error code F7E5 (shifter fault). I cleared the code and continued with testing. The unit operated as designed with no error codes. I placed the unit in manual test mode and tested the agitation and spin modes to verify the actuator/shifter is operating properly and it operated as designed. The customer advised that when the unit was delivered, the delivery guys dropped the unit approximately 1-2 feet but after they installed it, they tested it and said it worked fine. The customer advised that they put very small loads of rags or towels in the unit and it will turn on then shut off. I advised that the unit senses the amount of temps in the tub and that they might have to add a few more items for the sensor to sense the amount of items before it will complete a cycle. No water leaks observed during service, job completed."
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer making a rattling noise . Ran diagnostics ,no error codes . Found drain pump making a rattling noise during drain cycle . Ordering pump motor . Return 1/3 .no water leaks detected at. One of service .; ordrng 1 W10876600 (pump-water)"
Near Temple, TX 76502
Al
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW4816FW2 Arrived to inspect washer basket weighed down. I confirmed the complaint and removed and replaced the suspension rods..Tested and calibrated the washer. All water lines were dry at the time of service.JOB COMPLETE
Near Austin, TX 78748
Kevin
Job Details: 12/31/2018
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site and inspected prior and found error code for communication between user interface and control board. Replaced both and requested that customer monitor dryer for correct operation. Unit is new and there is no lint buildup at time of service, job complete."
Near Buda, TX 78610
Leonardo
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for unit not turning on. Test unit and found unit getting 120 but not coming on. Replaced board test unit and found cancel button not working. Replaced panel closed door and found unit not starting test latch and found bad latch. Replaced latch test unit and unit not starting lost all power to unit. Advised customer to check switch to unit because I didn’t have power even when switch was on. Job complete customer will need an electrician
Near Burnet, TX 78611
Thomas L.
Job Details: 12/31/2018
WASHER FRIGIDAIRE FEWB23RGS0 Arrived on site for no spin and noisy condition. Found that the Motor cannot use belt to turn the transmission which is locked up. The transmission and other parts are no longer available.
Near Killeen, TX 76543
Al
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to inspect refrigerator not getting col. I removed and inspected the evaporator and saw ice buildup near the capillary tube. I used my heat gun to melt the ice while the unit was unplugged. I plugged it back in and saw ice form near the top of the evaporator, but never saw a complete frost pattern. I ordered WPW10448874 start device for the unit due to it not cooling properly. Spoke with CS about the situation.Customer rescheduled; ordrng 1 WPW10448874 (START DEVICE )"
Near Austin, TX 78744
Kevin
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for refrigerator is leaking water and found leak is coming from supply line not from the refrigerator. Recommended to customer that line to be replaced in order to correct issue. It will need to be done before any further diagnosis can be performed, job complete"
Near Temple, TX 76502
Arthur B.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived onsite to install compressor,evaporator and UV drier to SxS refrigerator from prior tech’s diagnosis. Upon removal of unit cover, could hear hissing coming from access valve. Found schrader valve leaking. Evacuated unit, replaced schrader valve and vacuumed unit down to -25psi. Removed evaporator cover and defrosted evaporator with heat gun. Charged unit with 5.5oz of R134a refrigerant. Powered unit up. Found good frost pattern forming on evaporator. Pressure on low side @2psi,high side @120psi. No other issues found. All water connections were dry at time of service."
Near San Marcos, TX 78666
Robert
Job Details: 12/31/2018
DRYER MAYTAG MED3500FW1 Arrived on job for complaints of not heating. Confirmed not heating and replace motor and wheel. Test and dryer heated.
Near Manchaca, TX 78652
Kevin
Job Details: 12/31/2018
OVEN WHIRLPOOL WFG505M0BB2 "Arrived on site and replaced temperature sensor diagnosed on previous visit, after replacement of and is now operating properly, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and found fan dead. All else checks good. Unit is otherwise operating as designed. Quoted 93.66 for part and 19.99 trip charge. ; ordrng 1 W11087438 (HARNESS)
Near Wimberley, TX 78676
Robert
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KUIC15PRXS0 Arrived on job for complaints of not working. Ran diagnostics and found inlet valve not working checked water supply good replace valve and test. Ran diagnostics again and pump not working ether replaced pump and ran check all operation normal. No leaks detected at time of service
Near Austin, TX 78749
Kevin
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDPE234GPS "Arrived on site and set dishwasher into diagnostic cycle and found no saved error codes. Found heating element is disconnected on right side, after correcting Ran diagnostics and found all functions are operating properly. found incoming water temperature is 113 degrees after a full minute of running at kitchen sink recommended that it be raised to minimum of 120 degrees for detergent to dissolve properly. No further repairs are required at this time, no water leaks from connections at time of service, job complete."
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
WASHER GE GTW330ASK1WW Arrived on site for the unit will randomly turn on on it’s own and the clothes are coming out soaking wet. Call GE and advise to puncture a hole on the pressure chamber port due to blockage. Puncture the port and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78730
Paul
Job Details: 12/31/2018
OVEN WHIRLPOOL RBS305PDB12 Arrived onsite for the oven not heating up to the preset temp. Ms stated it was taking longer than normal for food to cook. I tested the oven and found both elements working in preheat and the preheat temp reached 392 degrees with the set point at 350. I found the oven cycling between 337-397 degrees leaving a 367.5 degree average which means product should have been well done when the timer went off instead of under cooked. Ms stated she was using the oven at 425 degrees cooking salmon and it took almost twice the amount of time for it to get done. I set the set point to 425 and tested the temp cycle. The oven cycled between 418-472 degrees leaving it with a 445 degree average temp. I explained to ms that the oven was running hot. Ms stated that she was used to that because it always has done this but it had undercooked the last two things she tried in the oven. Ms stated to leave the offset alone at this time. Call complete.
Near San Marcos, TX 78666
Kevin
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, removed all ice and replaced fresh food evaporator cover. Inspected control board and found it is series 600. Request of the customer continue to monitor refrigerator, no water leaks from connections at time of service, job complete"
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
COOKTOP JENN-AIR JGCP536WP01 JGCP536WP01 Arrived to instal part. I found the actual issue was with the unit sparking while lit. The part ordered only provides voltage to the igniter and does not affect sparking after ignition has occurred. I found the screws for the orifice holder were not fully seated against the burner pan. I tightened the screws and tested and the issue was fully resolved and tested through multiple attempts. The unit has had service for the same issue within one year and I am applying our warranty. No gas leaks detected during service.
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
DISHWASHER JENN-AIR JDTSS246GP0 Arrived on site to diagnose a dishwasher that is not cleaning properly. Tested unit and found a Wiring for circulation pump not fully inserted into control board causing the pump to intermittently not function. Rewired control board properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Leander, TX 78641
James
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDT730PAHB0 "Arrived on site and tested operation. Customer stated there was a puddle of water in front of unit while it was running. I ran the cycle she had run and found no over sud conditions that would cause the leak and no water leaking from water supply, drain pump or sump. I ran diagnostics and found no faults in memory but at the end of the cycle there were a lot of suds from the rinse aid. I checked the rinse aid setting and found it to be at the lowest setting. Unit is over dispensing rinse aid and will need to be replaced. Called tech line and spoke to Rick #7723745844; ordrng 1 W10861000 (detergent dispenser)"
Near Round Rock, TX 78665
Jonathan
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for refrigerator ice maker not producing ice. Inspected ice maker and found dry. Performed diagnostics mode and ran fill test. Found no water going to ice maker. Gained access to valve and tested water to ice maker and found water tube to ice maker frozen. Tested fill tube and fascia heater resistance and found within range. Tested water pressure from dispenser and test okay but do recommend to replace water filter. Will need to add sealer gum on side of ice box. Contacted office for authorization and was approved. Added sealer gum around fill tube and side of ice box to prevent air leaks. Ran fill test and cycled ice maker. All tested good, no water leaks present."
Near Austin, TX 78723
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS586FIEM03 Arrived on site for no ice. Ran diagnostics optics reading bin full or not present when bin is empty and installed diagnosed failed optics. Maintain s will contact office for warranty information due to unit being out of warranty; ordrng 1 W10870822 (OPTICS) and 1 W10898445 (RECEIVER OPTICS )
Near Del Valle, TX 78617
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW5300SQ0 "Arrived on site for “agitator not agitating” complaint. Inspected unit and found dogs worn out. Removed and replaced agitator cams. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Waco, TX 76710
Steve C.
Job Details: 12/31/2018
WASHER MAYTAG MFW9700SQ1 Arrived on site to replace the water level switch due to the error code FH. Replaced the switch and tested the unit. Unit is now washing properly but found a small leak coming from the door. Found there is a tear on the bellow. Unit will need a new bellow. ; ordrng 1 WP8182119 (bellow)
Near Austin, TX 78737
Kevin
Job Details: 12/31/2018
WASHER WHIRLPOOL wtw8900bc0 "Arrived on site and replaced tub ring, dispenser cup, and fabric softener cup. Set washer into manual cycle and found water will still overflow. Water valves are barely on and still at maximum pressure. Showed customer excessive water pressure during fill and recommended that a plumber be consulted. No water leaks from connections at time of service, Job complete"
Near Austin, TX 78746
Leonardo
Job Details: 12/31/2018
DISHWASHER WHIRLPOOL WDF750SAYM3 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced sump and motor test unit for leaks no leaks present at this time. Unit washing correctly job complete
Near Waco, TX 76710
Arthur B.
Job Details: 12/31/2018
WASHER MAYTAG MFW9700SQ1 "Arrived onsite to install new bellow to front load washer. When arrived, customer still getting “FH” error code. Tested unit and confirmed code when attempting to fill. Tested flow meter per tech sheet and found turbine inside flow meter barely moving. Blew into flow meter to get turbine moving. Tested unit. Unit now fills properly. Found unit will need flow meter to complete repair. Returning with bellow as well. R/S for 1/2/19. Reassembled. All water connections were dry at time of service.; ordrng 1 WPW10110225 (flowmeter)"
Near Lakeway, TX 78738
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KSEB900ESS0 Arrived on site to diagnose a range that is not operating. Tested unit and found control locked out due to F1E0 error code. Per tech sheet reset unit by tripping breaker and let it control board fully discharged prior to powering on. Reset unit as tech sheet described and tested unit. Found all is functioning properly at this time and no other failures are occurring.
Near Killeen, TX 76549
Steve C.
Job Details: 12/31/2018
WASHER GE WPGT9360E0WW Arrived on site for the unit is leaking water. Tested the unit and found there is a tear on the drain hose inner. Will need to order the drain hose and get authorization. Unplug the unit and all water connections were dry at the time of service.; ordrng 1 CNOTE (AUTHO) and 1 WH41X10083 (drain hose)
Near Georgetown, TX 78633
Arthur B.
Job Details: 12/31/2018
COOKTOP JENN-AIR JGCP436WP02 Arrived onsite for customer complaint complaint of control panel damage on cooktop. Advised customer that the granite will damage the replacement. Advised builder of issue. Build will address issues before installing replacement panel. Builder will call back in when issues completed.
Near Temple, TX 76502
Al
Job Details: 12/31/2018
DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit making grinding noise. I was told the noise stopped. The customer advised she was experiencing long drying times. I checked the thermal cutoff, element and fuse. All showed continuity. I changed the temperature at the temperature control dial and the element cut on at low temperature setting. Office to order W11230567 temperature control switch, which is a PSP item and reschedule with the customer.Needs more work; ordrng 1 W11230567 (TEMPERATURE SELECTOR SWITCH )"
Near Austin, TX 78723
Luis
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Arrived on site for water freezing in fill tube. At time of visit maintenance didn’t know if unit was fixed or same issue tenant not available maintenance wants to reschedule for following Thursday. If same issue returning tech will need to check pressure from water line and call tech support; saved tckt
Near Killeen, TX 76549
Arthur B.
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived onsite to install new hub assembly to top,load washer from prior tech’s diagnosis. Installed inner tub and installed hub assembly. Reassembled. Calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78746
Brandon
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KBSD608ESS00 "Arrived on site for customer complaint of control reading high temp, I found high temp error just needed to be reset, unit was cooling fine at time of service."
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE104ESS1 "KDTE104ESS1 Arrived to inspect debris on items after cycle complete. I found the customer had started cleaning out the debris and detergent deposits from within the unit, but there was still a large amount left and it was breaking loose during washes and then depositing on the dishes. I reiterated the importance of using less detergent within the high efficiency unit and then removed remaining debris. In service test mode there were no stored error codes and all functions were present, including filling a one cup measuring cup in less than one minute from both the upper and lower spray arms. Since the last service call, the gasket in the dispenser door had failed and the dispenser will require replacement. Office to order dispenser. No leaks observed during service. ; ordrng 1 W10861000 (detergent dispenser)"
Near New Braunfels, TX 78130
Robert
Job Details: 12/31/2018
DISHWASHER JENN-AIR JDB8700AWP0 "Arrived on job for complaints of not starting cycle. Washer start but switches to cancel drain. Called TEC line and tested fan motor found to be corrupted also corrupt the control.
Near Round Rock, TX 78681
Lou
Job Details: 12/31/2018
DRYER MAYTAG MEDB765FW0 "arrived on site to inspect dryer door not staying closed. Upon further inspection, I found that the customer was using a broom to wedge in between the wall and the unit door to keep it closed while using. Removed the broom and the door popped open. I inspected the hinges and found the right hinge slightly bent. Attempted to remove and replace the catch and tested the door, but it continued to pop open. It appears that the inner door is warped near the top of the door causing it to pop open. I am ordering the inner door and outer door, the front panel, both hinges, both springs, strike and catch. The office to schedule return service due to some of the parts being out of stock. No lint observed during service.; ordrng 1 279659 (panel) and 1 W10284140 (hinge) and 1 W10284141 (hinge) and 1 W10513691 (door) and 1 W10675495 (strike) and 1 W11089309 (door) and 2 WP3387565 (sprng-door)s and 1 WP3389441 (catch)"
Near The Hills, TX 78738
Cliff
Job Details: 12/31/2018
RANGE KITCHENAID KSEB900ESS1 Arrived on site to replace blower and harness for range. Replaced both parts and tested unit. Found all is working properly at this time.
Near Dripping Springs, TX 78620
Brandon
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of door not closing and unit not installed properly, found side mount clip broken and hinges bent causing door not to close. Ordering hinges and mounting brackets. ; ordrng 1 8212560 (brckt-mtg) and 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge)"
Near Salado, TX 76571
Steve C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site to replace the thermistor for the ff section due to not defrosting. Customer already has the part per previous company. Replace the thermistor harness and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Canyon Lake, TX 78133
Diego G.
Job Details: 12/31/2018
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site. Check for no operation issues. Found motor seized up not allowing dishwasher to run. Replaced sump and motor and tested, all functions tested OK. No leaks present. Job complete"
Near Leander, TX 78645
James
Job Details: 12/31/2018
ICE MACHINE KITCHENAID KUIS18NNJB5 "Arrived on site and tested operation. Customer stated that the unit would make some ice but it melts before the next batch falls and then just stops making ice. I ran a cycle and found that the unit took 26 minutes to make the first slab. I found the slab to be very uneven. I watched the unit make the second slab of ice and found the compressor to be very hot. The condenser is clean and the fan is running properly. I found the cold plate coils to have corrosion build up as well as the cutting grid. Unit will need new compressor, evaporator and cutting grid to repair. Repair will require 3 hours to complete ; ordrng 1 CNOTE (3 HOURS ) and 1 CNOTE (AUTHO) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Cedar Park, TX 78613
Lou
Job Details: 12/31/2018
WASHER WHIRLPOOL MVWX655DW1 "arrived on site to inspect washer not dispensing water. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed in diagnostics. I tested the unit in manual test mode and tested the inlet valve and found that one of the cold water valves was not working. I tested agitate and high speed spin and the unit tested good. I removed the control panel to inspect the inlet valve and found one of the cold valve solenoids was cracked. Using my multimeter, I tested ohms to the valve and found it open.. The customer agreed to the repair and paid in full. I removed and replaced the inlet valve and tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78722
Joseph C.
Job Details: 12/31/2018
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived on site for “light not coming on and food not cooking” complaint. Inspected unit and found that interlocks had loosened. Tightened interlocks. Tested unit. Unit is performing as designed.
Near Copperas Cove, TX 76522
Steve C.
Job Details: 12/31/2018
DISHWASHER MAYTAG MDB5601AWS "Arrived on site for the unit is not draining. tested the unit and found the unit has water standing. Press the drain button in the unit and it will drain but not completely. Also found the control panel is broken and also the latch. Found the unit will need a new control panel, lunch, and the filter catch. Will also order the drain line just in case if needed.; ordrng 1 6-919819 (panel-cntl BLK) and 1 WP99002652 (hose- draiN) and 1 WPW10130695 (latch kit) and 1 WPW10192799 (accumulatr)"
Near Round Rock, TX 78681
Arthur B.
Job Details: 12/31/2018
WASHER WHIRLPOOL WTW8540BW0 "Arrived onsite to install new bearing,control and harness to top load washer from prior tech’s diagnosis. Removed bearing,lower harness and reassembled. Tested unit Unit now fills,agitates,drain and spins as intended. No other issues found.. All water connections were dry at time of service."
Near Bartlett, TX 76511
Arthur B.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED4800BQ0 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found broken element coil. Removed and replaced element. Reassembled and tested unit. Dryer now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78759
Scott
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Arrived on site for dispenser intermittently working . Checked water tank ,filter head . All checked good . Found wire harness at bottom of door getting pinched and covering worn down . No water leaks detected at time of service . Ordering door freezer . Please call to set return visit . ; ordrng 1 LW10755642 (dor-fip WHITE )"
Near Nolanville, TX 76559
Steve C.
Job Details: 12/31/2018
DRYER WHIRLPOOL WED70HEBW0 I’m on site for the unit will not turn on. Tested the unit and found the UI will turn on but when pressing start nothing happens. Found the thermal fuse has no continuity. Replace the thermal fuse and tested the unit. Unit works properly and advise customer to clean air vents every six months.
Near Austin, TX 78721
Scott
Job Details: 12/31/2018
WASHER MAYTAG MVWX655DW1 "Arrived on site or poor washing , found wash plate teeth stripped . Ran diagnostics , control knob doesn’t turn easily . Unit would go into test wash and lights would advance but wouldn’t fill or spin. Ran manual and calibrate and unit would respond . Ordering wash plate and control Collected 108.24 cash ( ok per MS) return 12/31 . No water leaks detected at time of service . Control - s code Wash plate. ordrng 1 W10902814 (WASH PLATE )"
Near Georgetown, TX 78633
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS576FIDW01 WRS576FIDW01 Arrived to inspect no water. I found the filter had jammed into the housing incorrectly and would not activate the filter head. I removed the filter and installed a replacement provided by the customer and normal operation resumed. No leaks observed during service.
Near Seguin, TX 78155
Robert
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WSR57R18DM00 Arrived on job for complaints of not cooling. Removed backing and check compressor. Compressor running no change in temperature on lines. Evaporator has no frost pattern. ; ordrng 1 CNOTE (SS TEC) and 1 TJ90SF8404 (TUBE) and 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 WPW10143759 (dryer)
Near Austin, TX 78750
Paul
Job Details: 12/31/2018
DISHWASHER KENMORE 665.12793K311 "Arrived onsite for the dishwasher giving a float message and not draining. I checked stored error codes and found an F6E4, F9E4, & F6E6. I found the float switch working as designed but the customer had gotten the error because the unit had not drained. I found the lower spray arm in a bind and I unjammed it. I cleared the stored error codes and tested the unit. The unit is working as designed and no error codes reappeared. There were no water leaks present at the time of service.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 12/31/2018
WASHER GE GTW460ASJ8WW Arrived on site for unit not spinning. Tested unit and found unit to have a defective control. Ordering and will return Friday.; ordrng 1 WH18X28176 (CONTROL)
Near New Braunfels, TX 78132
Kevin
Job Details: 12/31/2018
WASHER MAYTAG MVWB835DW0 "Arrived on site and found hot water valve is not working, recommended to customer know if they’ll be replaced to correct issue. After replacement all functions in diagnostic cycle are working properly. Quoted customer for repair valve
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site to diagnose a refrigerator with lights that are not operating. Found freezer and fresh food LED controllers shorted out. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78739
Kevin
Job Details: 12/31/2018
RANGE JENN-AIR JJW9530DDP "Arrived on site and set oven to convection bake and found broil element turns on and hidden bake element is also on. Temperature inside oven does not track properly in comparison to thermal couple and convection fan is not moving. Took multiple pictures. Send multiple pictures to CS and DW. Removed convection fan shroud and found one of the fan blades has broken off and is wedged keeping fan from spinning. Removed broken fan blade and it will now spin properly. Replaced temperature sensor and complete convection fan assembly per customer request and ran oven again and temperature is tracking properly.
Near Austin, TX 78753
Scott
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site for cooling issues again . Ran diagnostics , diffuser checked good . Element not heating during defrost .Not getting any voltage to heater during forced defrost . Getting Continuity on wire harness. Evap fan is blowing . Ordering control28.9 ohms on defrost element2.89 volts Please call to set return visit .; ordrng 1 W10464775 (housing)"
Near Austin, TX 78757
Paul
Job Details: 12/31/2018
VENTHOOD KITCHENAID KVWB400DSS2 Arrived onsite to install the previous diagnosed parts. I replaced the vent fan motor and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL MHW6000XW2 "Arrived on site for “F06E01 error code” complaint. Inspected unit and determined problem to be with door latch. Ordering new latch. Scheduled return visit for Monday 12/24, per Callie. No leaks detected, at time of service.; ordrng 1 WP8183270 (latch)"
Near Austin, TX 78744
Leonardo
Job Details: 12/31/2018
OVEN WHIRLPOOL WOD51EC0AS05 Arrived on site to touch up lower oven on right side. Touched up oven job complete
Near Spicewood, TX 78669
Cliff
Job Details: 12/31/2018
VENTHOOD WHIRLPOOL UXT4236ADS2 Arrived on site to diagnose a vent hood with a fan motor that will not operate. Tested unit and found fan motor not mounted on right side causing fan blade to hit grease filter. Remounted fan and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78731
Scott
Job Details: 12/31/2018
ICE MACHINE WHIRLPOOL KUIC15NHZS0 "Arrived on site for little ice . Found bin thermistor shorting out , all other features are working correctly . Replaced thermistor Nonwater leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Jerry C.
Job Details: 12/31/2018
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to inspect ice clumping. I found the ice maker housing incorrectly installed and creasing the ice bin door gasket, which will require replacement. The chassis will require squaring and the lower right corner of the fc door opening will need adjustment. The center crisper divider is sliding forward and will require repair. Office to order ice bin door gasket and sealant. No leaks observed during service. Tech GC only please. ; ordrng 1 W10567563 (gasket) and 2 W10841140 (adhesive)s"
Near Pflugerville, TX 78660
Wesley
Job Details: 12/31/2018
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and found RC Evap motor dead causing no cool symptoms. Replaced Evap motor. All else checks good.
Near Austin, TX 78751
Joseph C.
Job Details: 12/31/2018
WASHER WHIRLPOOL WETLV27FW0 Arrived on site for “no water coming into unit” complaint. Inspected unit and found cold water valve shut off from time of installation. Activated cold water valve. Tested unit. Unit is performing as designed. No leaks detected at time of service.