Near Austin, TX 78748
Leonardo
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for not washing. Test unit and found bad wash motor removed motor installed new motor and found it was wrong sump and motor. Ordering new sump and motor WPW10671941 and control board W10854231. Reschedule for Monday ; ordrng 1 W10854231 (CONTROL BOARD ) and 1 WPW10671941 (SUMP AND MOTOR)
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on sote for unit not holding temp. Upon inspection found therm punched between EVAP and cover, replaced therm and test good. No water hooked up"
Near Austin, TX 78731
Paul
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived onsite for the refrigerator frosting in the FC. I found the door gasket not sealing on the top and right side. I removed all the frost and ice build up. I sealed a large gap between the chassis and liner in the RC and FC at the center mullion using factory approved sealant. I heated the gasket so it would return to its normal shape. I tested the unit and the door seal is good all the way around the FC. Call complete.
Near Blanco, TX 78606
Brandon
Job Details: 01/03/2019
DISHWASHER KITCHENAID KUDS30FXSS8 "Arrived on site for customer complaint of upper rack falling off, I replaced adjuster kit, unit tested good."
Near Austin, TX 78739
Kevin
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site and found fresh food lights are dim and freezer light is not on, replaced LED power board and LED module in freezer and lights are now working properly. No water leaks from connections at time of service, job complete."
Near Waco, TX 76710
Steve C.
Job Details: 01/03/2019
RANGE GE JB755FJ6DS Arrived on site to replace the left rear burner do to not turning on. Replace the part and tested unit. Unit working properly and job complete.
Near Austin, TX 78746
Kevin
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site and inspected refrigerator and found no frost pattern, compressor is not running. Evaporator fan is running. KitchenAid is covering repair if it is a sealed system. Will bring back control board and UI but these will need to be quoted to customer if needed to complete repair. Passed on specifics to LM and reported to CS.; ordrng 1 SF8404 (ACCESS STUB) and 1 W10143759 (drier (service)) and 1 WPW10226427 (cntrl-elec) and 1 WPW10235503 (cntrl-elec) and 1 WPW10466675 (compressor)"
Near Round Rock, TX 78664
Cliff
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH31017AS2 Arrived on site to diagnose a microwave that is not heating. Found high voltage system shorted out due to failed magnetron capacitor and diode. Replaced all three parts and tested unit. Found all is functioning properly at this time.
Near Belton, TX 76513
Steve C.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Arrived on site for the unit intermittently freezes food and stops cooling in the refrigerator section. Found the damper control intermittently get stuck and will not open. Replace the damper control and test the unit. Unit works properly and all water connections were dry at the time of service.
Near Johnson City, TX 78636
Brandon
Job Details: 01/03/2019
REFRIGERATOR GE PYE22PSHSS "Arrived on site for customer complaint of fresh food not cooling properly, I found fresh food section fan not running, I replaced fan motor, unit tested good.
Near Cedar Park, TX 78613
Lou
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT780SAEM1 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I began to remove the bottom rack so I could remove the sump/motor assembly and I found water droplets in the tub. The customer advised that they used the unit and it would operate off and on. I placed the unit in diagnostics and tested and error code F7E1 and F3E3 appeared. I cleared the codes and continued with testing. The unit operated as designed no error codes at the end of testing. I placed the unit in diagnostics again and tested again and the same error codes appeared. I cleared the codes and continued with testing and the unit dispensed water into the tub, but the motor did not come on this time. I advanced diagnostics and drained the unit. I unplugged the unit and in the process, the drain hose began to leak as it wasn’t connected well. I pulled the unit out and reconnected the drain hose. I removed the OWI sensor and cleaned it and attempted diagnostics again. A
Near Wimberley, TX 78676
Robert
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on job for complaints of dispenser door broken. Confirmed spring broken. Replaced dispenser and test. No leaks detected at time of service
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF989SDAH02 "WRF989SDAH02 Arrived to instal previously diagnosed and ordered part. I moved the faulty led driver and installed the replacement. I tested the unit and it operated as designed. No leaks observed during service.
Near Austin, TX 78729
Paul
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for the microwave giving an open close door message and not working. I found the door switches sticking. I replaced the door switches and interlocks. I tested the unit and it is working as designed. Call complete.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/03/2019
REFRIGERATOR GE DSE25JSHECSS Arrived on site or failed lights in the freezer section. The lower section white is working. The light at the top of the evaporator cover in the freezer section is not working. However it does have power to it. Will order new light for freezer. Office will locate part and reschedule with customer.; ordrng 1 WR55X26671 (board led light asm)
Near Waco, TX 76710
Steve C.
Job Details: 01/03/2019
WASHER WHIRLPOOL WET4027EW1 arrived on site for the unit is making noise when it’s on. Tested the unit and found the wheel is broken and making a loud screeching noise. Use the repair kit 4392067 And tested unit. Unit works properly and advise customer to clean air vents every six months.
Near Wimberley, TX 78676
Robert
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on job for complaints of not cooling . Compressor overload trip replacement of start device and test operation normal compressor starting to cool no leaks detected at time of service.,"
Near Austin, TX 78727
Paul
Job Details: 01/03/2019
DISHWASHER KITCHENAID KDTE704DWH0 Arrived onsite to install the previous diagnosed parts. I verified correct voltage to the control panel. Part is covered under manufacture 60 month part warranty. I replaced the control panel and ran the diagnostics cycle. The unit worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78717
Tyler B.
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on site for unit leaking. Found unit leaking from fill switch. Found assembly loose. Tighten and Testd good no leaks in site.
Near Leander, TX 78641
Lou
Job Details: 01/03/2019
WASHER WHIRLPOOL WTW8000DW2 "arrived on site to inspect washer spin cycle. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed, but during agitate the unit was making a grinding noise. After completing diagnostics, I tilted the unit back and inspected the gearcase components and found gearcase oil on the panels and drain pump. I advised the customer of my findings. I removed the basket then removed and replaced the gearcase and clutch. Put the unit back together and tested and the unit operated as designed with no error codes showing. No water leaks observed during service, job completed."
Near Austin, TX 78759
Scott
Job Details: 01/03/2019
COOKTOP KITCHENAID KGCD807XSS02 Arrived on site to replace switches but had to stop repair . Screws are very rusty and heads are breaking . Will need to order all orifice holders and screws . No gas leaks detected . Please call to set return visit .; ordrng 1 74010772 (orifice hoD RIGHT FRONT ) and 1 74010773 (holder-orf RIGHT REAR ) and 1 74010774 (orifice ho LEFT FRONT ) and 1 7527P069-60 (holder-orf LEFT REAR ) and 1 AUTHO and 8 WP3368921 (screw-torx)s
Near Belton, TX 76513
Steve C.
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUIX505ESS1 Arrived on site for the unit is making odd noises and no water to the unit. Tested the unit and found the unit is making ice but the water pressure to the reservoir is weak. Found the valve is extremely hot. Replace the valve and tested the unit. Found the water pressure is good to the reservoir and it’s filling up properly. Unit is working properly at all water connections were dry at the time of service.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/03/2019
DISHWASHER KITCHENAID KDTM354ESS3 "Arrived on site for customer complaint of dishwasher not closing, installers must have damaged, or unit was damaged out of the box, which is not likely. Found tub damage, found door not closing and someone forced the door closed causing control panel damage and tub frame damage. Will need control panel, tub, and hinges to repair. New house, no one living here yet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (3 HOUR JOB) and 1 CNOTE (THIS IS AN INSTALL GONE BAD SOMEONE DAMAGED THIS UNIT. ) and 1 W10681513 (tub-dishwr)"
Near San Marcos, TX 78666
Robert
Job Details: 01/03/2019
RANGE KITCHENAID KSEG700ESS1 "Arrived on job to replace bake element, Console and cool fan. After replacement of fan and element found console damaged. ; ordrng 1 W10915661 (panl-cntrl)"
Near Austin, TX 78748
Kevin
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found valve is constantly seeping water, replaced valve and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78759
Paul
Job Details: 01/03/2019
DISHWASHER UNKNOWN DD24DCTX7 Arrived onsite for the dishwasher to remove it and check the drain line. I removed the dishwasher and found the drain line had collapsed causing the unit not to completely drain. I replaced the drain line and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78737
Leonardo
Job Details: 01/03/2019
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to test unit for unit giving error codes. Reset board test unit and deleted all error codes. Test unit by heating microwave and oven and unit working correctly at this time. Job complete
Near Austin, TX 78750
Paul
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL KBSN608ESS01 Arrived onsite for the refrigerator to replace the damaged door skin and handle. I replaced the RC door skin and the handle. Call complete.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/03/2019
DRYER MAYTAG MEDC300BW0 "Arrived on site for noisy unit, found roller sezed and made flat spot. R&R repair kit and Testd good."
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/03/2019
OVEN JENN-AIR JJW2430DS01 "Arrived on site to replace UIB panel, after I replaced, unit tested good. Customer stated Jenn-Air is covering parts and labor."
Near Leander, TX 78641
James
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site and inspected drain hoses and checked for sulfur smell. I found the Oder present under the cabinet prior to running diagnostics cycle. I ran the hot water in the sink to make sure proper temp for test cycle. I found the odor became stronger after water got hot. I ran diagnostics and Found no odors coming from dishwasher. The odor is centralized under the sink and becomes more pronounced when hot water is running through the drain from the faucet or the dishwasher. Unit working properly and sump is clean. Job complete
Near Austin, TX 78737
Kevin
Job Details: 01/03/2019
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site and inspected washer and found error code for water level. Inspected pressure hose and switch And they are operating properly. Found the air trapmis blocked by excess rubber flashing during the molding process. and after clearing washer will now complete a diagnostic cycle. No for the repair is required at this time, job complete"
Near Austin, TX 78739
Leonardo
Job Details: 01/03/2019
OVEN JENN-AIR JJW3830WS02 Arrived on site to test unit for unit getting to temp but not turning back on. Test unit and found bake relay not closing when temp gets to low. Replaced board test unit and unit test good job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDT970SAHZ Arrived on site to test unit for grease in unit. Test unit and found drain hose covered in grease from garbage disposal. Replaced hoses advised customer to clean unit with vinegar to clean inside of unit job complete
Near Austin, TX 78717
James
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL KDTE234GPS Arrived on site and found door release broken on dispenser. Replaced door and tested. Unit tests good. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/02/2019
COOKTOP WHIRLPOOL WFE320M0ES1 Arrived on site to test unit for left front and right rear burner not working. Removed glass cooktop and found both burner burned out due to roach problem. Took picture and collected $99.99 for trip charge advised customer that due to Infestation the work will not be covered under warranty.
Near Austin, TX 78731
Cliff
Job Details: 01/02/2019
WINE COOLER JENN-AIR JUB24FRERS00 Arrived on site to replace compressor for wine cooler. Upon opening back panel found compressor operating but oil covering condenser lines and in the bottom rear of unit. Contacted tech line and spoke with Dave as there was no condenser in IPL. He advises that unit will be going into review and no repairs were needed to be done at this time as he believes it will not be repairable. Customer service will contact homeowner to proceed with claim resolution. Homeowner signed damage waiver as there were no feet on the unit and unit was wedged under cabinet. Also tech line advised to leave unit and installed due to cabinet issues.File#7723806147
Near Austin, TX 78725
Wesley
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL DU810DWGU1 "Arrived on site and found drain line clogged preventing good flow. Also found unit food disposal not functioning contributing to problem. Cleared drain. Also advised that disposal would need to be replaced to help unit functionality, advised customer on use and care. All checks good."
Near Austin, TX 78734
Cliff
Job Details: 01/02/2019
COOKTOP KITCHENAID KECC664BSS00 Arrived on site to replace glass top assembly for cooktop. Replaced glass and tested unit. Found all is functioning properly at this time.
Near Lakeway, TX 78734
Cliff
Job Details: 01/02/2019
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to diagnose and ice machine that is not producing. Tested unit and found drain cap for reservoir not fully secured causing reservoir to leak. Titan drain cap and tested all functions of unit through diagnostics and found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Steve C.
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW4900BW0 Arrived on site for the units is not working properly. Customer advised the unit will not advance through cycles. Tested the unit in diagnostics and received error code F8E1 long fill. Found the hot water valve was turned off from the wall. Turn the water back on for the hot water and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near San Marcos, TX 78666
Robert
Job Details: 01/02/2019
RANGE AMANA AGR5330BAS3 Arrived on job for complaints of flames too high. Adjust the simmer to lower setting. No leaks detected at time of service.
Near Austin, TX 78737
Brandon
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KSSC42QKS02 "Arrived on site for customer complaint of water leaking under unit, found water valve and water tubing leaking. Ordering valve, tube, fitting, returning tech to use section of water tube and fitting to repair leak when replacing the valve. ; ordrng 1 WP2256126 (reservoir) and 1 WP4373559 (fitting)"
Near Bartlett, TX 76511
Tyler B.
Job Details: 01/02/2019
WASHER MAYTAG MVWC555DW1 "Arrived on site for prior tech replacement. Found WASHPLATE stuck to GEARCASE, would need cut off! Unit will need new GEARCASE, WASHPLATE, basket, hub, and actuator to fix. ; ordrng 1 CNOTE (PART AUTHO) and 1 W10752719 (basket)"
Near Pflugerville, TX 78660
Steve C.
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WFG505M0BS3 Arrived on site for the back left burner will not ignite. Tested the unit and found the igniter is weak. Replace the burner head with the electrode and tested the unit. Unit works properly and no gas leak present.
Near Buda, TX 78610
Brandon
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW6800WW1 "Arrived on site for customer complaint of loud noise during spin, another company came out and replaced bearings. I found excessive wear on outer tub by the bearings, ordering tub. ; ordrng 1 CNOTE (2 HOUR JOB) and 1 W10193886 (tub outer)"
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for broken rack, replaced adjusters and tracks and Testd good, no leaks on site"
Near Austin, TX 78717
Lou
Job Details: 01/02/2019
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit is getting too hot. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temperatures in the unit. I pressed Bake at 350 and tested on Standard Preheat for multi rack. My multimeter was reading temps and increasing with heat but the UI wasn’t showing the correct temps. It was showing approximately 35 degrees less. I pulled the unit from the wall and removed the top cover and the console. I tested ohms to the sensor and it was good. I removed and replaced the UI and tested the unit again. When the unit was at 350 preheat, my multimeter was reading was 340. I continued with my testing and my readings were 309, 412, 317, 368, 349 for an average of 351. I placed the unit in diagnostics and checked its temp reading and it showed 352 degrees. I advised the customer of my findings. Job completed."
Near Driftwood, TX 78619
Brandon
Job Details: 01/02/2019
REFRIGERATOR JENN-AIR JS48SEDUDB00 "Arrived on site for customer complaint of water not dispensing, found no power getting to water valve when pad is pressed. Ordering pad and control. ; ordrng 1 W10133603 (pad) and 1 WP2321746 (cntrl-elec)"
Near Leander, TX 78641
James
Job Details: 01/02/2019
VENTHOOD UNKNOWN UXT4236ADS2 Arrived on site and tested operation. I found the fan would not run but it is getting 120 volts. Installed new fan and tested. Unit working properly. Job complete
Near Austin, TX 78732
Cliff
Job Details: 01/02/2019
DISHWASHER JENN-AIR JDB4000AWS Arrived on site to diagnose the dishwasher is leaking. Tested unit and found tub worked on center portion where tub meets door. Due to warp water is overflowing tub prior to activating float switch. Tub is non-serviceable and has no part number. Office will need to contact American home Shield so they can make final resolution on the claim. Advised homeowner to completely discontinue use of unit and had water damage waiver signed.; ordrng 1 CNOTES (TUB NOT SERVICEABLE)
Near Manor, TX 78653
Wesley
Job Details: 01/02/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and installed hi voltage parts. All checks good.
Near Austin, TX 78754
Wesley
Job Details: 01/02/2019
WASHER MAYTAG MVWB835DW0 Arrived on site and found unit panel not operating properly. Talked to CS regarding pricing. Charged 269.35 after tax. Replaced panel. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/02/2019
DRYER MAYTAG MED5500FW2 "Arrived on site for loud unit,mound motor locked making humming noise, disassembled unit and replaced motor, also found one back rollover stuck, replaced repair kit, and tests good. No noises, heats and spins"
Near Kingsland, TX 78639
Thomas L.
Job Details: 01/02/2019
ICE MACHINE KENMORE 106.895931 Arrived on sit for no ice condition. Started diagnostics cycle. Found ice thickness set on medium. Moved to thickest setting. All functions were correct. Found that the unit is hooked up to hot water. temp is 114 degrees. Customer to have that corrected and then see how unit performs. all water connections are dry.Westtexaswarrior@gmail.com
Near Leander, TX 78641
James
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRT108FZDB02 Arrived on site and checked temps in freezer and found to be at 3 degrees. Checked fresh food temps and found to be at 33 degrees when set at the warmest temp. Installed new control and found thermistor was incorrect and will need to order correct thermistor as well as air duct housing to complete repair. ; ordrng 1 W10838965 (thermistor) and 1 W11256504 (DUCT HOUSING)
Near Buda, TX 78610
Leonardo
Job Details: 01/02/2019
OVEN WHIRLPOOL WFG320M0BB2 Arrived on site to test unit for oven not working. Test unit and found bake burner and ignitor completely missing. Will order new burne bake W11220387 reschedule for Monday 12/31 ; ordrng 1 W11220387 (BAKE BURNER )
Near Canyon Lake, TX 78133
Robert
Job Details: 01/02/2019
OVEN WHIRLPOOL GBD307PDT6 Arrived on job to install control. After install test operation both ovens work and fan turned on for cooking and off on cancel.
Near Buda, TX 78610
Leonardo
Job Details: 01/02/2019
OVEN WHIRLPOOL WFG320M0BB2 Arrived on site to to install bake burner and ignitor. Installed both parts test unit and unit test good unit heating to 35p job complete no leaks present at this time.
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2019
REFRIGERATOR GE GSH25JSXNSS "Arrived on sote for no ice, found Im lost position, gave Custer quote of 185 for ice maker And 169.99 labor Collected 108.24 check . remainder to be collected ; ordrng 1 WR30X10093 (icemaker asm)"
Near Buda, TX 78610
Brandon
Job Details: 01/02/2019
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on site for door replacement, I replaced door, unit tested good."
Near Pflugerville, TX 78660
Steve C.
Job Details: 01/02/2019
DRYER WHIRLPOOL WED8500DC4 Arrived on site To replace the UI panel due to not turning on. Replace the control panel and tested the unit. The unit still will not turn on. Tested the voltage and found there is no voltage to the dryer. Advise the customer to call a electrician to fix the breaker or wall plug. Advise customer to clean air vents every six months.
Near Austin, TX 78735
Leonardo
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site to test unit for upper rack falling. Found left stopper missing for upper rack. Customer had part that whirlpool had send to him. Installed stopper test unit and unit test good job complete no leaks present at this time.
Near Georgetown, TX 78626
James
Job Details: 01/02/2019
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site and tested operation. I found f5e1 error indicating a failed latch motor. I tested both motors in diagnostics and found the lower door latch assembly has failed. I tested the temp sensors and both test good. I found the issue with unit holding temperature is in the communication between the ui and the main control as the unit will pre heat and then no longer heat after unless you start the bake cycle over. Unit will need new lower latch assembly, ui and main control replaced to repair; ordrng 1 W10883049 (latch-door)"
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/02/2019
DRYER WHIRLPOOL MED5500FW2 "Arrived on sote for damaged drum, replaced drum and Testd good."
Near Austin, TX 78758
Tyler B.
Job Details: 01/02/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit leaving soap stains, found unit not agitating, found cam damaged. R&R cam and Testd good, no leaks on site, also advised customer on load sizes and soap amounts, to perfect wash.. Customer has 5 yr extend check pics for dop"
Near Buda, TX 78610
Leonardo
Job Details: 01/02/2019
OVEN JENN-AIR JJW3430WS02 Arrived on site to test unit for f2e2. Found bad console lights not workin and console not telling commands when you hit buttons. Ordering new console W10617332 parts is back ordered office to reschedule. Part covered under 5 year warranty ; ordrng 1 W10617332 (CONSOLE STAINLESS )
Near Bee Cave, TX 78738
Brandon
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for customer complaint of freezer not cooling, unit not making ice, and UIB flashing. Found multiple issues, found faulty control board, found faulty freezer evaporator motor, and loose wires at ice maker fill tube in freezer. Ordering fill tube for freezer ice maker and fan motor. I replaced board. ; ordrng 1 CNOTE (AUTH) and 1 W11238340 (FILL TUBE)"
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "arrived on site to inspect refrigerator making loud noise and frost buildup. Upon further inspection, the customer advised that the unit is making a loud vibrating noise coming from the back of the unit. Also, it’s makes a loud noise and when the unit door opens the noise stops. When I opened the rc section door, the Evap fan turned off, which is normal. I closed the rc door and the fan came back on. I advised that the fan cycling off and on when the door opens and closes is normal and the fan noise is normal. I pulled the unit from its place and removed the back cover. I inspected refrigerant tubing where repair was made during a prior service call where the tubing was vibrating against the drier. I found that the same tubing was still vibrating but it was vibrating inside the cabinet. When I moved the tubing to the left the vibrating stopped. Using a zip tie, I tied the tubing to the condenser fan housing and pulled the tie right and the vibratio
Near Buda, TX 78610
Robert
Job Details: 01/02/2019
OVEN WHIRLPOOL WFG505M0BS0 Arrived on job for complaints of not heating. Found igniter open. After replacement of part. Test operation.
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2019
WASHER KENMORE 110.2090499 "Arrived on site for unit not washing, found unit will spring but not agitation. Found GEARCASE would need replaced. Advised customer on parts and labor required for repair. Customer kindly denied repair due to age of unit. Customer stated office has card on file. To collect 108.24"
Near Austin, TX 78732
Cliff
Job Details: 01/02/2019
WASHER MAYTAG MHW7000XW2 arrived on site to diagnose a washing machine that will not complete cycles. Tested unit and found motor control board visibly shorted out. Replaced MCU and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78664
Lou
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 "arrived on site to install previously diagnosed and ordered part. Due to rust on the outer door panel, I removed and replaced the panel. I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed with no error codes at the end of testing. I leveled the unit and observed no water leaks during service. Job completed."
Near , TX 78611
Thomas L.
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for poor washability and a poor driving conditions. Tested unit and found lower spray arm hitting the bottom of the lower rack causing poor wash conditions. Corrected loose spray arm and tested unit. All water connections are dry.
Near Austin, TX 78748
Kevin
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site and found a top third of refrigerator door gasket is not making contact with cabinet. Used heat gun to reshape gasket and it is now sealing properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78739
Brandon
Job Details: 01/02/2019
WASHER WHIRLPOOL WFW9200SQA10 "Arrived on site for customer complaint of error codes, F22 f20, I was unable to put unit into diagnostic mode due to door lock issue. Ordering MCU and door lock, bringing back other parts. ; ordrng 1 WPW10253483 (latch) and 1 WPW10384846 (cntrl-elec)"
Near Spicewood, TX 78669
Cliff
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KSSP48QTS02 Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bin frozen over causing unit not to dispense. Homeowner informed me that they do not use much ice and this is typical for the unit. Removed ice bin and defrosted it. Found all is functioning properly at this time. Advised homeowner to help prevent freezing over to thaw and clean out ice bin every two weeks. No other failures were found and no leaks were found at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
OVEN WHIRLPOOL WOS51EC0AS04 "arrived on site to inspect oven temps too hot. Upon further inspection, using my multimeter, I placed my thermal lead in the middle of the center rack and tested the temps. Before starting testing, I checked to see if the unit has been calibrated and it was set at 0 degrees. I pressed Bake at 350 on Standard Preheat multirack. At the 350 preheat, my temperature reading was 415 degrees. The unit got 427 degrees before it began to cool again. After approximately 15-20 mins after preheat, my temp reading was 363 and at this point, the unit should have had 2-3 temp changes. Using my oven dolly, I pulled the unit from the wall and removed the back cover, the UI control panel and the top cover to expose the main control. I removed and replaced the main control and the UI and sensor. I tested the unit and the unit was heating correctly. I advised the customer of my findings and repairs. I put the unit back together and placed it back in its spot. Job completed."
Near Austin, TX 78759
Wesley
Job Details: 01/02/2019
OVEN WHIRLPOOL GBS277PDB9 Arrived on site and found inner most glass cracked. Replaced glass. All checks good.
Near Austin, TX 78704
Kevin
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and inspected dishwasher and found heating element has failed and wash motor has failed, after replacing both ran a diagnostic cycle and confirm all functions are operating properly. No water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Robert
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on job for complaints of not washing. Ran diagnostics and F7E1 and F6E4 heater working in test mode. Recommend replacement of thermostat $47.78 thermostat and 169.99 labor ; ordrng 1 WPW10195091 (thermostat)
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KBFN402ESS02 "arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that approximately two days after the first service call, the unit stopped working so he turned the unit off. I removed the upper cover to expose the controls and compressor components. I removed and replaced the main control, power control and the UI control. I turned the power on to the unit and while I put my tools away, I waited to see if the unit would begin to cool. After approximately fifteen minutes, I checked the compressor and it was warm as was the condenser tubing. I had the unit set to factory temps of RC=37 and FC=0. The unit was beginning to cool. I advised the customer of my repairs and to expect the unit to cool in approximately 12-24 hours. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Brandon
Job Details: 01/02/2019
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for customer complaint of front right burner not igniting like the other burners. Found faulty valve not activating the ignition switch during start up. Ordering valve. ; ordrng 1 W10859922 (valve-gas)
Near Austin, TX 78733
Kevin
Job Details: 01/02/2019
WASHER WHIRLPOOL WFW8640BW0 "Arrived on site and found the washing machine has error code for water level and long drain. Replaced water level sensor and insured air trapped and pressure hose are in good condition. Ran a diagnostic cycle and found all functions are operating properly. No water leaks from connections at time of service, job complete"
Near Marble Falls, TX 78657
Thomas L.
Job Details: 01/02/2019
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for unit that will not complete cycles. Calibrated unit. Ran unit through automatic diagnostic steps. Found unit not filling with cold water. Found no cold water coming to unit. Customer to correct water situation. Water connections were all dry.
Near Austin, TX 78748
Leonardo
Job Details: 01/02/2019
DISHWASHER WHIRLPOOL WDF330PAHS0 Arrived on site to and found office was closed will need to reschedule for 1/3 took picture of office door sign and door was locked ; schdld next appmnt for 1/3 THU !
Near Round Rock, TX 78664
Steve C.
Job Details: 01/02/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived on site for the unit is extremely noisy when it’s on. Disassemble the units and found the blower wheel is loose and has excessive lint buildup. Tighten the blower wheel and remove all the lint buildup and assemble the unit. Unit works properly and advise customer to clean air vents every six months.
Near Austin, TX 78736
Kevin
Job Details: 01/02/2019
WASHER WHIRLPOOL WFW9550WL00 "Arrived on site and inspected washing machine, when the washer is in spin cycle it becomes eccentric very easily and loud noise can be heard. Shaft and bearing are failing. This would require replacing the outer tub, bearing, pulley wheel, and likely the basket as well. It would require two technicians and two hours to complete. Attempting repair is not recommended due to the age of the washing machine it may not disassemble/be seized, repair would also not be cost-effective. No water leaks currently from connections at time of service, job complete"
Near Jarrell, TX 76537
James
Job Details: 01/02/2019
DRYER WHIRLPOOL WED5840SW0 Arrived on site and tested operation. I found the thermostat open causing no heat condition. Quoted customer $51.15 plus tax for thermostat kit and $159.99 plus tax labor(DR590). Installed new thermostat kit and tested. Temperatures cycle properly and all functions test good. Job complete
Near Austin, TX 78704
Kevin
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL KBFS22EWMS9 "Arrived on site and found no ice production, found correct voltage to icemaker and attempted to cycle it manually and motor would not turn. Replaced icemaker and it cycled properly and actuated valve. No water leaks from connections at time of service, job complete."
Near Leander, TX 78641
Lou
Job Details: 01/02/2019
DISHWASHER KITCHENAID KDTE304DSS0 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the sump/motor assembly due to leaking at the diverter, removed and replaced the drain pump due to it making loud grinding noise and not pumping water out of the unit and removed and replaced the dispenser due to it not opening properly during wash cycle (too much detergent use). I tested the unit once I had all parts replaced and it operated as designed with no error codes showing. I made recommendations for use and care ad detergent/rinse aid use. I advised the customer to use dishwasher magic to clean the unit. No water leaks observed during service, job completed."
Near Manor, TX 78653
Wesley
Job Details: 01/02/2019
WASHER WHIRLPOOL WDF540PADM Arrived on site and found unit operating as designed. Checked for leaks. No leaks found. Advised builder that unit is operating leak free. All checks good.
Near Austin, TX 78739
Kevin
Job Details: 01/02/2019
DRYER MAYTAG MED5500FW0 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse found smell customer is experiencing this because of residue on heater vent. Disassemble dryer and removed all interior lint, customer has already had vent to exterior cleaned by a service, dryer is operating properly, job complete"
Near Austin, TX 78723
Wesley
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived onsite and per customers concern tightened door handle. All else checks good,"
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/02/2019
OVEN WHIRLPOOL WMH53520CE6 Arrived on site for no heat condition. When tested first the unit was pulling 11 amps thus indicating a failed magnetron. After testing a little longer the unit only pulled 1 amp indicating a failed cook relay on the control board. Will order control board. See sticky note for more information on this call. Office will need to speak with the customer and reschedule call.; ordrng 1 W11182110 (CONTROL) and 1 W11192678 (INTERLOCK) and 1 W11192679 (INTERLOCK)
Near West Lake Hills, TX 78746
Kevin
Job Details: 01/02/2019
REFRIGERATOR KITCHENAID KFIS27CXMS3 "Arrived on site and found ice build up on the bottom of freezer, found old style drain tube is still in place. Replaced drain tube and cleared ice from the freezer. No water leaks from connections at time of service, job complete"
Near Austin, TX 78725
Wesley
Job Details: 01/02/2019
DRYER WHIRLPOOL MGDC215EW2 Arrived on site and was advised of roller noise problem. Also found unit dryer valve coils week and preventing proper dry times. Customer did not have time for more than diagnosis today. Ordering dryer kit and returning with burner to repair coil. ; ordrng 1 4392067 (DRYER KIT)
Near Lakeway, TX 78734
Cliff
Job Details: 01/02/2019
DISHWASHER GE GDF570SSJ0SS Arrived on site to diagnose a dishwasher that will not turn on. Found wires were pinched inside of door at time of manufacturing causing unit to break the wires over time. Rewired inner door wiring and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Austin, TX 78731
Kevin
Job Details: 01/02/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site and found customer is experiencing water dispenser not working, removed water filter and it will dispense the pressure is very strong. Will need to add In-line pressure regulator and a new pex waterline to correct the issue, w11033419B. SR7723810626; ordrng 1 8212547RP (tube-water) and 1 W10726788 (valve) and 1 W10786952 (valve PRESSURE REGULATOR)"
Near Round Rock, TX 78664
Lou
Job Details: 01/02/2019
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, I turned the unit on for approximately one minute and opened the door and the unit was still cold. Using my vent test kit, I tested the unit by placing the tester at the vent opening inside the drum and placed the unit on air only no heat and tested. The test kit card did not fall off both times I tested. I detached the vent hose and tested again and the test card fell off the first time I tested. In testing this way, I determined that the vent gong up to the roof needed to be cleaned by a vent cleaning company. I turned the unit on with heat and with the vent tube off and did not feel any heat. I removed the back panel and removed the element and found that the middle plate of the element was burnt badly and looked as if it was about to crack. I advised the customer of my findings and am ordering an element and scheduled return service for 01/03/19. No lint observed during service.; o