We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
"Arrived onsite for washer not powering on or responding. Upon inspection of the diagnostics fault code mode I found F6E3,F2E1,F0E3. I replaced the min control and console. I calibrated and tested the unit on the verification cycle. All tests passed. I found that there is an active leak behind the wall where the drain hose is connected I can hear a trickle and the walls and floor and saturated. I checked and confirmed that the unit is not leaking. I advised the customer of my suspicions on the leak. They agreed and will have a plumber come out to inspect. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EET171HK
Near Austin, TX 78741
Robert
Job Details: 05/06/2021
Arrived on job leaks and not cooling. Found thermostat not working. Will need to replace thermostat.
We serviced a
LG WASHER
Model WT5070CW
Near Buda, TX 78610
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of unit not rinsing, found no error codes in diagnostic mode, I tested all components of unit, ohms tested good on all water valve solenoids, and pressure sensor, drain pump tested good, agitated and spun properly. Instructed customer to run a couple of tub cleans on the unit and if problem continues will need control board.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM
Near Burnet, TX 78611
Cliff
Job Details: 05/06/2021
Arrived on site to diagnose a refrigerator that is leaking. Found water valve not closing properly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
SAMSUNG WASHER
Model WF45N5300AVUS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/06/2021
"Arrived on site for washer not fill with water. Inspected unit and work area. Found drain line to far down standpipe. Corrected drain line. Performed diagnostics mode and tested for fault codes. Ran unit through normal operation and tested solenoids on inlet valve. Found all functional. Spoke with customer on possible causes, suds or drain line could also create a no water issue. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78703
Jacob
Job Details: 05/06/2021
"Arrived onsite for unit jumping into clean washer mode from normal mode. Put unit in diagnostics and checked for error codes. Found no error codes stored. Customer showed me on her phone what error code would flash at her, F0E7 load in clean washer cycle. Called tech line. Said that some units have control that every 30 loads, the unit will require to have used the clean washer cycle once, to continue with regular washing and also to be careful with the size of the loads in the unit. Asked for customer to monitor it if the situation continues. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78759
David Z
Job Details: 05/06/2021
"Arrived on site to follow up on dishwasher throwing F9E1 error and failing to drain during normal cycles. Talked tot each line who advised me that the water level is monitored and measure based on amp draw from the wash motor. Unit may have issues determining water level, which results in motor running longer and often causing it to overheat. Recommended that sump and motor is replaced along with control and drain pump at same time, as all 3 are involved in the process. Ordering sump and motor and returning with drain pump, control has already been replaced. Ordered parts, office to schedule when parts are ready. ; ordrng 1 W11416362 (Sump and motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Leander, TX 78641
Justin
Job Details: 05/06/2021
Arrived on site for refrigerator lights out. Upon further inspection I found the freezer light bad. I replaced the FC light and now all are working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6DS00
Near Driftwood, TX 78619
Richard
Job Details: 05/06/2021
"Arrived onsite for the cooktop has a smell of gas. This is a propane gas cooktop. Customer just got the propane filled. But there is a slight gas smell coming from under the cooktop. Checked all fittings for leaks with bubbles and found no leaks. Removed the top and checked all burner lines for leaks and found no leaks. But found that the center burner valve is hard to turn and all the knobs are broken. Will need to replace regulator, center burner valve , knobs. After replacing parts recheck for leaks. Ordering parts and office to schedule ; ordrng 6 WPW10594481 (Knobs.)s and 1 W11246817 (Center valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Austin, TX 78746
Leonardo
Job Details: 05/06/2021
Arrived on site to test unit for not washing. Test unit and found unit not getting any water. Test unit and found spoon stuck under float making unit think it was full of water. Removed spoon test unit and unit test good job complete
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Austin, TX 78731
Leonardo
Job Details: 05/06/2021
Arrived on site to test unit for not heating. Test unit and found opened tod. Test unit and unit heating correctly job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78744
Jacob
Job Details: 05/06/2021
"Arrived onsite for unit giving a burning smell. Unit had no power. Upon further inspection. Found that the black wire on the terminal block was burned up, because it was not seated properly. Replaced terminal block and replaced wires. Tested unit. Unit tested good. No issues at this time. Called tech line to report findings. Got sr#7730698209. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Robert
Job Details: 05/06/2021
Arrived on job to replace previously diagnosed parts. ; saved tckt
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Lakeway, TX 78734
Brandon
Job Details: 05/06/2021
"Arrived on site to replace console, after replacing, unit tested good and connected to app."
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3024XS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/06/2021
"Arrived on site for cooktop having possible leak. Inspected unit and work area. Tested from wall to regulator with gas leaks solution and sniffer. Disassembled cooktop and tested from regulator to orifice using same methods. Found no gas leaks. Assembled unit and tested burners. All tested good, no gas leaks found. Spoke with customer on service performed."
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS01
Near Austin, TX 78737
Robert
Job Details: 05/06/2021
Arrived on job for complaints of no power. Found fuse open. Replaced fuse and checked fan.
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL00
Near Lakeway, TX 78734
Brandon
Job Details: 05/06/2021
"Arrived on site to replace both cooling fan motors, after replacing, unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21INLHB3
Near Dripping Springs, TX 78620
Luis
Job Details: 05/06/2021
"Arrived on site for water leaking. Checked freezer compartment no signs of water residue or leaking,checked fresh food compartment same no signs of water residue or leaking. Found water leaking from corner of inner cabinet,moisture building up inside of liner cabinet and leaking.
We serviced a
KITCHENAID RANGE
Model KDRS505XSS01
Near Paige, TX 78659
Matthew
Job Details: 05/06/2021
"Arrived onsite to replace previously diagnosed parts. Replaced LF valve and burner head, RF burner head and cap kit. Corrected LF burner issue but RF burner is not working properly. Found that orifice holder is not secured to cooktop. Will need orifice holder and screws replaced. Screws are brittle and at risk of breaking. Need parts research on cooktop screws to secure orifice holder (8 total). ; ordrng 8 PARTSRESEARCH (COOKTOP SCREWS )s and 1 W10861630 (holder-orf)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/06/2021
Arrived onsite and found unit compressor failure symptoms. Advised customer that compressor replacement would be needed. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)
We serviced a
GE DISHWASHER
Model GDF510PSM0SS
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Per the previous techs diagnosis, I removed and replaced the heating element, diverter assembly, main control, TOD/harness and lower spray arm. Tested the unit for leaks and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Kyle, TX 78640
Leonardo
Job Details: 05/06/2021
Arrived on site to replace board and console. Replaced both parts test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Kyle, TX 78640
Leonardo
Job Details: 05/06/2021
Arrived on site to test unit for no power. Test unit and found all fuses good and unit getting 120v. Found bad board. Replaced control board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYWA
Near Georgetown, TX 78633
Lou
Job Details: 05/06/2021
"Arrived on site to inspect dishwasher door springing open. Upon further inspection, I found both friction pads were missing from the hinges. I installed both friction pads and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Buda, TX 78610
Robert
Job Details: 05/06/2021
Arrived on job for complaints of no ice dispensing. No errors found.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bertram, TX 78605
Cliff
Job Details: 05/06/2021
Arrived on site to diagnose a dishwasher that is leaking. Found heating element not sealing to tub. Office to set return appointment to replace element. ; ordrng 1 W11537778 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David Z
Job Details: 05/06/2021
"Arrived on site to diagnose refrigerator making constant noise. On arrival could hear loud noise coming from the freezer. Opened door and found some ice on the top of the evaporator due to air from the RC return vent. Customer approved. Ordering return vent block kit. Advised customer to defrost unit 48 hours in advance to melt down the ice built up on the evap and fan; ordrng 1 8201798 (Fan Block Kit)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Hutto, TX 78634
Wesley
Job Details: 05/06/2021
Arrived onsite and determined unit to have natural gas orifice in oven bake burner port.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Leander, TX 78641
Tommy
Job Details: 05/06/2021
Arrived onsite for dryer not heating. Upon arrival unplugged and tested unit element found element was bad. Job Completed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE1
Near Austin, TX 78739
Robert
Job Details: 05/06/2021
Arrived on job for complaints of not filling with water.found the control not sending power to valve.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Manor, TX 78653
Matthew
Job Details: 05/06/2021
Arrived onsite to replace previously diagnosed parts. Replaced capacitor. Calibrated and tested unit. Unit is functioning properly. No issues or error codes at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78759
Luis
Job Details: 05/06/2021
"Arrived on site for cooling complaint. Ran diagnostics fresh food thermistor reading 50? diagnosed a defective thermistor,replaced cover assembly that includes both thermistors,secured evaporator thermistor to correct location on suction line. Ran diagnostics good air flow changed defrost setting to basic"
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS03
Near Austin, TX 78728
David Z
Job Details: 05/06/2021
"Arrived on site to diagnose microwave oven combo that has not been resetting to the clock, and also sometimes is hard to get to run the microwave. Checked errors and found error F1E4, for MW relay. Can hear relay click at times running MW. Replaced control to resolve. Retested and verified function. Advised customer to make sure door is closed firmly to ensure good connection to the interlocks, and to download WP app and connect to wifi. All is now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/06/2021
Arrived on site to diagnose a dishwasher that is not cleaning. Found sprayer arms clogged and cleared them. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to inspect refrigerator not dispensing water and making ice. Upon further inspection, I tested the water dispenser and ice maker fill tube and got no water from either one. I removed the water filter and retested and water dispensed at both. I recommended that the tenant purchase a new water filter due to the current one being defective. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
Arrived onsite for wall oven not heating. Upon inspection I confirmed the oven will not heat. I accessed the main control and tested the sensor it checked good. I tested the bake relay on the control and I found it would not energize while in bake but the broil element would energize to 250Vac I waited for the unit to cycle but it did not. I will need to return with the main control due to the relay not engaging the bake element. I tested resistance of the bake and broil elements from the control and they both tested good. Ordering a control(W11261165) I found that the unit got stuck in diagnostics and I was unable to exit without cycling the power I recommend replacing the console along with the main control to complete the repair. Office to R/S due to part availability. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KUDC25CHSS1
Near Wimberley, TX 78676
Richard
Job Details: 05/06/2021
Upon arrival customer stated that they didnt need service on the dishwasher.
We serviced a
KITCHENAID RANGE
Model KCGD506GSS
Near Austin, TX 78759
David Z
Job Details: 05/06/2021
"Arrived on site to diagnose cooktop with gaps where it meets the counter. On inspection found a bowing of the cooktop surface, creating a gap. Ordering new cooktop to resolve. Office to schedule when cooktop arrives. ; ordrng 1 W11051501 (Cooktop)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ3
Near Round Rock, TX 78665
Wesley
Job Details: 05/06/2021
Arrived onsite and replaced cooling fan to repair. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Cedar Park, TX 78613
David S
Job Details: 05/06/2021
"Arrived on site to diagnose led module issue in the freezer compartment, found that the led module in the freezer was out causing the fridge compartment lights at the top to be out as well. Replaced the freezer compartment led module and now the unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXVS00
Near San Marcos, TX 78666
Jacob
Job Details: 05/06/2021
Arrived onsite for unit not cooling. Opened up the unit and unit was cooling at this time. Customer said they would hear clicking from time too time. Went ahead and replaced start device and capacitor. Asked customer to monitor the unit and see if lights stay on and fans are not running for a period of time which would affect the unit not cooling. No other issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Cedar Creek, TX 78612
Matthew
Job Details: 05/06/2021
Arrived onsite for range not powering on. Arrived onsite and found unit not responsive. Gained access to deck panel for inspection inspection. Tested voltage to board and did not get a reading. Tested voltage at terminal block and no voltage was present. Checked breaker and was not tripped. Checked voltage at source and found no incoming voltage. Notified customer that an electrician will be needed to correct voltage issues. Job complete
We serviced a
WHIRLPOOL DRYER
Model LEQ7030KQ1
Near Austin, TX 78758
David Z
Job Details: 05/06/2021
"Arrived on sots to diagnose dryer not turning. Performed diagnostic and found snapped belt, and tensioner sitting on floor of cabinet.Replaced belt, rollers, tensioner. Retested and unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 05/06/2021
Arrived on site for a dishwasher not drying. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found the proper amp draw at the heater. Upon further inspection I found the customer not using rinse aid. I advised the customer on the importance of rinse aid usage. I found the customers prior unit was much older and I explained to them the difference in heat on the two. I found the unit working as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS
Near Briarcliff, TX 78669
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of flames being to high, found orifices were not converted on the FL and FR burners, I changed orifices to LP on the simmer orifices, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Taylor, TX 76574
Wesley
Job Details: 05/06/2021
Arrived onsite and found unit operating properly. Customer was concerned that heating in progress symbol was an error code. Advised customer on design. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
David S
Job Details: 05/06/2021
"Arrived on site to diagnose snapped supply line, found the line completely snapped and that we had the wrong line to complete repair, evaluated the parts breakdown and found the right part..; ordrng 1 W11162040 (Filter inlet tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 05/06/2021
"Arrived on site for dish washer not drying properly . Got 5-5,7-1,4-3 error code . Ran diagnostics all checked normal. Wash motor ,heater are working . Checked resistance on door switch ,wash motor ,heater . All checked normal. Will need new control . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Justin
Job Details: 05/06/2021
"Arrived on site to install previously diagnosed parts. I turned the breaker off and then installed the control. I turned the breaker on for a few minutes and then back off. I installed the UI. I then tested the unit and could now hear the relays click but no heat still. I could hear the cooling fans on as well. I put the unit into diagnostics mode and there were still no error codes. I called techline and spoke to Andy SR# 773094493. We checked L2 at K3 relay on control and found only 7VAC on red wire and 1VAC on the red and white wire. There should be 120VAC. He recommended to pull the unit and check the fuse/thermal cutoff and fans. However I found the fans operating as designed. I pulled the unit and found all elements and thermal cutoff ohmd out good. This indicates a voltage loss at the wall per techline instructions. I advised the customer of my findings. Unit is working as designed, it is just the incoming voltage that is faulty. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Leander, TX 78641
Tommy
Job Details: 05/06/2021
Arrived onsite for washer having F9 E1 error code. Upon arrival found unit had bubbling and damage in floor by it and dryer took photos. To document. Proceeded to test. Found unit drain struggling. Found line installed properly with no blockage. However drained by hand with shop vac and found unit drain pump had a sock and key inside blocking unit from draining correctly. Called customer and spoke of findings. Tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB03
Near Elgin, TX 78621
Scott
Job Details: 05/06/2021
Arrived on site for fridge leaking in back . Found valve cracked . Ordering valve . Call to set return ; ordrng 1 WPW10179146 (VALVE )
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78750
David Z
Job Details: 05/06/2021
"Arrived on site to follow up on washer that is not starting wash cycles. When trying to star a wash the time counts down extra fast and doesnt start. Replaced control, waited several minutes again and reset unit. Tested and issue is still present. Called tech line, SR7730694532.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS1
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to inspect dishwasher rack falling. Upon further inspection, I found the upper rack left track broken and the left adjuster clip broken. Per service pointer #W11296667, I removed and replaced both tracks I removed and replaced the left adjuster and tested the unit and it is operating as designed. I raised wheels in the back to level the unit as well. No water leaks observed during service, job completed."
We serviced a
JENN-AIR RANGE
Model JJW3830WP02
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to inspect wall oven error code. Upon further inspection, I placed unit in diagnostics and checked error codes and found F8E0. Customer advised that they were using the top oven when the code came on and after a few rimes of using the bottom oven, the error code came on for it. I cleared the codes and tested both fans and each one would shut off during testing on its own. I tested voltage at the control and got 125V. I removed and replaced both fans and retested and the unit is operating as designed. Job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
David S
Job Details: 05/06/2021
"Arrived on site to replace cavity thermistor with no continuity causing no power to unit, replaced cavity thermistor, now unit is functioning as designed. Job complete."
We serviced a
JENN-AIR BUILT IN COFFEE
Model JJB6424HL0
Near Dripping Springs, TX 78620
Richard
Job Details: 05/06/2021
Arrived onsite for the coffee maker not aligned correctly. During testing found that this is an install issue. Coffee maker was installed 2 weeks ago by JB Hunt. Advised customer to contact the install company to come out to fix the issue. Complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Georgetown, TX 78628
Lou
Job Details: 05/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the warming drawer cover not being aligned with the chassis, I removed and replaced the cover and mounting brackets and tested the door. Door continues to be misaligned. I found those bottom right front corner at the leveling foot damaged and causing the drawer to be shifted to the left approximately 1/4 inch. I contacted techline and spoke to Joel and advised of complaint and my findings.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78729
Justin
Job Details: 05/06/2021
Arrived on site for a washing machine that would not latch. I put the unit into diagnostics mode and activated the manual latch and found it working as designed. I then found no stored error codes. I ran a diagnostics cycle and it ran through as designed. I ran a normal cycle and found it working as designed. I found no mechanical errors on the unit. I advised the customer of my findings
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Jonathan S
Job Details: 05/06/2021
Arrived on site for dishwasher not filling with water. Performed diagnostics mode and tested operation. Found unit filling and draining at same time. Found drain solenoid getting stuck and not releasing solenoid. Inspected check ball location and found correct. Found sump inlet worn and not allowing check ball to move and spray base tab not hold spray arm in proper location. All failures are due to normal wear and tear. Will need authorization to complete repair. Office to schedule return.; ordrng 1 WD12X10244 (SPRAY ARM BASE) and 1 WD18X10049 (SUMP INLET) and 1 WD26X10051 (MOTOR ASSEMBLY )
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 05/06/2021
Arrived onsite for unit making a screeching noise. Tested unit. Heard screeching noise. Upon further inspection. Found that the belt was stretched out. Replaced belt. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model TFX20JRBBWW
Near Spicewood, TX 78669
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section and not making ice or dispensing water, found open circuit in heating element, found house supply valve broken, I replaced heating element and instructed customer to contact plumber for house valve."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/06/2021
Arrived on site to install previously diagnosed part. Removed separator chute and installed new separator chute. Tested new chute with water pour test and water did not pour out like it did with the previous chute. 3/4 of the water came out at the base and the other 1/4 remained in the chute. Called tech line to confirm what was normal and what wasnt normal. Tech line stated as long as there is an improvement over the last pour test the chute replacement worked and the chute dispenser is now sealing as designed. While waiting for tech line the fridge cooled for thirty minutes. No condensation or water droplets formed on the funnel like the previous chute funnel had. Also leveled the fridge doors and used my heat gun to seal the top left corner of the freezer door. Customer was concerned because they have been noticing frost on the left side drawer and rail. Based on what I saw I explained to the customer that this was normal and not out of the ordinary to see. Customer also asked about water pooling on top of the gasket on the freezer door. This too is normal and will happen when the fridge / freezer goes into a defrost. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/06/2021
"Arrived on site for When loading and hitting Start button, the machine 'senses' for an abnormally long time. It then stops moving through the cycles. The 'wash' light is green, but the machine does not fill or proceed to wash/rinse/spin the load. Placed in diagnostics and F8E1 long fill or no fill came up. Tested manual diagnostics and hot water filled but cold didnt. Returning with already ordered valve to complete the repair. Also returning with lid latch and shift actuator JIC. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78758
Scott
Job Details: 05/06/2021
"Arrived on site . Replaced gearcase , actuator, cam belt . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
Justin
Job Details: 05/06/2021
Arrived on site to install previously diagnosed parts. I installed the new floater and found I did not have the UI. Upon further inspection I also found the friction sleeves needing replacement. Ordering the UI and sleeves to install. I put the unit into diagnostics and ran a test cycle. The unit ran through this time without skipping around. No leaks observed at the time of service. Office to reschedule to install other parts.; ordrng 1 W11402115 (UI) and 2 WP8268961 (Friction Sleeves)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
Arrived onsite for dishwasher with door falling. Upon inspection I found the friction sleeves had fallen or broken off the door hinge. I replaced the sleeves and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Leander, TX 78641
Kayman
Job Details: 05/06/2021
Arrived onsite for range not igniting. Upon inspection I found the 2 front burners were having trouble igniting. They would click and release gas and then light after a little while causing the flame to bellow out. I cleaned out the teeth on the burner but the issue remained. I am ordering the 1 more of burner heads for return visit. Office to R/S. ; ordrng 1 WPW10515455 (Burner head right front)
We serviced a
MAYTAG DRYER
Model MED5500FW
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/06/2021
Arrived on site for MAYTAG - MED5500FW DRYER IS MAKING A LOUD NOISE. Found belt not seated properly on motor and idler bracket pulley. Placed belt back on as designed and noise went away. Ordering a new belt to return and install due to current belt having areas that looked frayed. ; ordrng 1 WPW10112954 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8TXNWFWB01
Near Killeen, TX 76543
Al
Job Details: 05/06/2021
"Arrived on site and inspected traditional refrigerator door closing and leveling issues.Confirmed the complaint and checked temperatures and got 28/-4 degrees in both sections.Confirmed the complaint and leveled, checked gaskets on both freezer and refrigerator section and both gaskets were in great shape.Unit operating properly.Customers floor tile is not completely leveled.Customer just purchased the home.No parts needed.Repair complete."
We serviced a
WHIRLPOOL RANGE
Model WCG97US0HS00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/06/2021
Arrived on site for cooktop center burner not lights. Inspected unit and work area. Tested operation and found center burner simmer orifice clogged. Cleared orifice and tested operation. Found same results. Found burner cap not setting correctly on burner. Inspected burner and cap. Found cap wrapped. Removed failed cap and installed new. Tested operation. All tested good. Spoke with customer on user care guide.
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 05/06/2021
Arrived onsite for oven door glass shattered. Customer was baking and outer door was shattered. ; ordrng 1 W10846751 (nameplate)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Pflugerville, TX 78660
Scott
Job Details: 05/06/2021
"Arrived on site for oven starting itself , and timer not counting down . Ran diagnostics for key pad error also found upper wave guide failing . Called tech line. Recommended replacing console and guides . Sr 7730692804 Call to set return; ordrng 1 461967451001 (COVER ,GUIDE )"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Al
Job Details: 05/06/2021
Arrived on site and re inspected the unit I just repaired.Cheated the lid lock strike to show customer how unit reacts and responds when clothes and water are added.Diagnostics cycle ran without any errors.Customer now familiar with how the unit works.No parts needed....JOB COMPLETE
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Cedar Park, TX 78613
Justin
Job Details: 05/06/2021
"Arrived on site for a dishwasher not sealing correctly and having condensation by control. Upon further inspection I found the latch and catch not making strong enough contact. I found the door seating properly, I removed the gasket and tried to close it, I removed the outer door and tried to push the latch on with the inner door, I found the ho fed on good shape, and none of these closed the door properly. I found a large dent on the door indicating maybe there is some frame issue not allowing door to close properly. I advised the customer of my findings. I found the door gasket needing to be replaced and to be warped and torn. I put the unit into diagnostics mode and found stored error code F9E1 for diverter cannot find position. I ran a test cycle and could see water leaking from the diverter. I advised the customer not to use it due to the leak until repaired.
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Georgetown, TX 78626
Tommy
Job Details: 05/06/2021
Arrived onsite for range top burners not coming on. Upon arrival found unit to be operating as designed. Found all burners would come on and heat as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Austin, TX 78739
Robert
Job Details: 05/06/2021
Arrived on job for complaints of not cooling properly. Found the refrigerator defrost timer not working properly too long in defrost cycle. Replaced timer. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Wimberley, TX 78676
Richard
Job Details: 05/06/2021
Arrived onsite for the refrigerator freezer section has ice build up. During inspection found that the drain is clogged and causing ice to build up in the freezer. Removed ice build up and unclogged the drain and all functions tested good complete
We serviced a
GE MICROWAVE
Model JE1540GW02
Near Spicewood, TX 78669
Brandon
Job Details: 05/06/2021
"Arrived on site for customer complaint of unit not heating, found failed micro switch, I replaced top switch, unit tested good."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Austin, TX 78749
Luis
Job Details: 05/06/2021
"Arrived on site for odd taste to ice. Called tech support informed tech support all tubing and anything that holds or passes water in unit has been replaced. Tech support asked if any onions or garlic is exposed in fresh food section,found both not in sealed containers per tech support odor from onions and garlic are migrating into freezer section and when the water freezes it absorbs the odor. Per tech support customer needs to place garlic or onions in sealed containers and customer will need to clean liner walls with white vinegar then with soapy water."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 05/06/2021
"Arrived onsite for unit having power issues. Put unit in diagnostics and got F9E1 long drain, F5E3 unlock failure. Upon further inspection. Found that drain pump was blocked near the catch and could not drain properly. Removed blockage. Tested unit. Unit tested good. No issues at this time. Job complete. Spoke with head of maintenance and let them know if same type of clog happens again.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78628
Tommy
Job Details: 05/06/2021
"Arrived onsite for dishwasher not driving correctly. Upon arrival found unit is in warranty, found unit is operating as designed, unit has no error codes, and is heating as designed, unit has plastic tub that is keeping some moisture."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Johnson City, TX 78636
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of damage to washing machine, found unit was severely damaged on all side panels, inner basket, outer basket, and UI console.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Bastrop, TX 78602
Matthew
Job Details: 05/05/2021
"Arrived onsite for LR burner not igniting and error code. Upon inspection found could not duplicate error code, customer will monitor. Did find faulty orifice holder causing irregular flam to occur on left rear burner. Instructed customer not to use until repair was made. Ordering orifice holder and head. Bringing back control and caps. Office to reschedule ; ordrng 1 W10473932 (holder-orf) and 1 WPW10515454 (burnr-head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper abnormally loud and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near Blanco, TX 78606
Brandon
Job Details: 05/05/2021
"Arrived on site to replace failed latch and strike, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG525SOJS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/05/2021
Arrived on site to replace nameplate. Replaced nameplate to customers satisfaction. Job complete.
We serviced a
ROPER DRYER
Model REX6634PQ0
Near San Marcos, TX 78666
Andrew
Job Details: 05/05/2021
"Arrived on site to test unit for not operating. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Job complete."
We serviced a
MAYTAG RANGE
Model MGR6775BDS19
Near Smithville, TX 78957
Matthew
Job Details: 05/05/2021
Arrived onsite for double oven not functioning. Upon inspection found upper broil and bake are functioning. Lower bake is not . Igniter is glowing but only drawing 2.5 amps. Lower bake igniter will need replacement. While inspecting igniter found screw to igniter stripped. Will need screw replaced. While replacing igniter found incorrect igniter packaged. Will need to reorder and office will reschedule. Ordering Igniter and screws. ; ordrng 2 WP4159193 (screw)s and 1 WP7432P143-60 (igniter- b)
We serviced a
WHIRLPOOL OVEN
Model KEBS208SSS04
Near Austin, TX 78732
David Z
Job Details: 05/05/2021
Arrived on site to install previously diagnosed parts to resolve issues baking. Found bake element damaged. Reordering and returning with control. Office to schedule when parts arrive. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
David S
Job Details: 05/05/2021
The original complaint was the dryer is making a vibrating noise. When we arrived the customer let us know that it is also not working on sensor dry. We tested the unit and found it excessively rattling. We gained access to the moisture sensor and tested it at the harness and found it working properly. We gained access to the motor assembly and the vent pipe. We placed sound pads under both and around the vent leading out of the unit. We reassembled the unit and tested it. It still had a slight vibration noise coming from it. We tested the outlet thermistor and the moisture sensor from the control and found both good. I am ordering the control to fix the sensor dry. I spoke to the customer about the construction of the room and that the hard feet of the dryer against hard tile are making the noise louder than it should be from. I suggested the customer get some kind of felt or rubber pads to put under the feet to absorb the vibration of the machine.; ordrng 1 W10875486 (Control)
We serviced a
SAMSUNG DRYER
Model DV42H5000GW/A3
Near Austin, TX 78704
Richard
Job Details: 05/05/2021
Arrived onsite for the dryer making a noise. During testing found that the the idler pulley and belt were causing the issue. Replaced the idler pulley and belt. And dryer tested good. Complete
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Austin, TX 78745
Jacob
Job Details: 05/05/2021
Arrived onsite to replace console and control. Replaced parts. Put unit in calibration mode. Unit passed and put unit in diagnostics auto test.unit tested good. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Jonestown, TX 78645
Lou
Job Details: 05/05/2021
"Arrived on site to inspect washer not agitating/cleaning clothing. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. I found the unit not agitating. Tilted the unit back and found the actuator jumped out of track. I adjusted the actuator and placed it back in the splutch assembly track and retested. Unit is operating as designed. No water leaks observed during service, job completed. Should the actuator jump off track again, it will need to be replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/05/2021
"Arrived on site for customer complaint of unit not spinning, found failed actuator, I replaced part, unit tested good."
We serviced a
GE OVEN
Model JBP24BY2WH
Near Austin, TX 78734
David Z
Job Details: 05/05/2021
"Arrived on site to diagnose oven that customer says didnt have consistent temperatures when baking, and also had a broken handle. Found handle end caps split, resulting in handle breaking off. Ran temperatures in bake cycle, and found temps getting over 100 degrees hot. Preheat triggered 350 at almost 500 degrees. When cycling you could constantly hear relay chatter, even when temp was just dropping. Advised property manager (Quinn) fix would be 2 new handle end caps, control and temp sensor to resolve.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PHZS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/05/2021
Arrived on site to diagnose an ice machine that will not turn on. Found external drain pump failed and it will need to be replaced to complete repairs. ; ordrng 1 1901a (Pump)
We serviced a
KITCHENAID RANGE
Model KDRS467VSS04
Near Austin, TX 78703
Leonardo
Job Details: 05/05/2021
Arrived on site to test unit for door not closing. Test unit and found door almost hitting floor due to bad hinges. Will order right and left hinge. Office to reschedule. ; ordrng 1 W10919247 (Right hinges)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/05/2021
"Arrived on site to install previous diagnosed part. Removed freezer door and taken picture of current FC condition (see SD-QUICKPIC). Found top drawer missing faceplate. Removed ice buildup around fan and bimetal. Removed failed evaporator assembly and installed new. Tested fan operation. All tested good. Allow 24 to 48 hours for correct freezer temperature and 48 to 72 hours to produce ice. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM0
Near Leander, TX 78641
Justin
Job Details: 05/05/2021
Arrived on site for a dishwasher not getting water to it. Upon arrival the customer said he already removed the water line to the dishwasher and found good water pressure. I put the unit into diagnostics mode and found stored error codes F7E1 for no heat and F6E6 for incoming water temp. I advised customer on running water at sink until hot before washing the unit. I then ran a test cycle and found the unit filled but the motor did not run. I monitored amp draw to the heat and found it was working as designed. I gained access to the back of the unit and checked for voltage at the motor while running a test cycle. I found 120V going to the motor indicating a bad sump and motor. I installed the new sump and motor. I then ran a test cycle and monitored the bottom with the toe plate off and watched for leaks. I observed no leaks at the end of the service. The unit is now running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735sdbm04
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/05/2021
"Arrived onsite for unit ice maker not working, upon arrival found unit ice maker had frozen in during winter storm but top of fill tube. Cleared and unit is now operating as designed.