"Arrived onsite for unit not starting the cycle after sensing with no water filling. Put unit through automatic diagnostics, and unit passed with no issues, checked the for error codes and unit had no error codes stored. Tested unit in a normal wash and unit was working with no issues. Did notice the unit had a lot of suds inside the unit with nothing in it. Let customer know about cleaning of the unit to use vinegary to help cut down on left over soap in the unit. Possible the control would need to be replaced if issue persists.

Arrived on site for dishwasher not finishing cycle or draining. Upon arrival found unit visibly unleveled and leaning causing the water weight to open door and stop cycle. Leveled the unit and ran it through a diagnostics test to find all functions operating as designed. Call complete

Arrived onsite for wall oven combo with microwave door not closing properly. Upon inspection I found the light would stay on when the door is closed and I can hear the right side interlock intermittently not engaging. I removed the door and disassembled it. I found the bottom part of the plastic liner was not snapped in. I corrected the liner and re installed the door. This helped the issue but the light will still come on if you barely bump the door. I am ordering the hinges to complete the repair and returning with the door panel JIC. Office to R/S due to part availability ; ordrng 2 W10874474 (Hinge)s

Arrived onsite for question about loading and freshness products. Tested unit and found all operating as designed. Advised customer on unit operation and best use and care practices.

"Arrived on site to inspect dishwasher not cleaning and not draining. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and heater all functioned properly. I found the unit is missing the kick plate.I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. I installed the kick plate and 2 retainers. The retainers came from my van stock (WPW10503548). No water leaks observed during service, job completed."

"Arrived on site for cooling complaint. Found unit shutting itself off and on diagnosed a defective main control,unit will need updated control kit.; ordrng 1 W10818296 (Control) and 1 W10822580 (Fan motor)"

"Arrived on site to follow up on dishwasher that customer says is making excessive noise that may be a grinding. Customer advised me that around the 50 or so minute mark of the cycle, noise will increase and remain for 10-15 minutes. Measured with decibel metering apps on 2 devices and found the noise will at times peak around 55 - 58 DB. I found that if the water level fill wasnt at max, the wash motor would be a bit louder, and also found that the noise spikes were when the upper spray arm was spraying water that hit the door. I called tech line and spoke with Andrew, SR7731145845. Andrew advised that if the unit is performing correctly and no parts are failing this is working as designed. Checked insulation and found insulation is proper and correct. Andrew also advised that the DB measurements can allow for 20% over in terms of noise, but that there are several factors that can change the exact noise readings of the unit. No failed parts found, and unit is operating as designed. Call complete."

"Arrived on site to install previous diagnosed parts. Removed failed control and display clock, installed new. Set time and tested operation. All tested good."

"Arrived on site for unit not working after leaving door open to let cool. Upon arrival dismounted the unit from the wall and pulled it out. After dismounting I checked resistance on the thermal fuse in the front and found it to be broken. Replaced the thermal fuse and reassembled the unit to test. After testing found all functions operating as designed. Call complete."

Arrived on job for complaints of not starting. Found open fuse. Replaced fuse and test.

"Arrived on site to follow up on refrigerator that is not powering on and cooling. On previous visits we had tested and replaced the evap fan, due to surging. With new fan the behavior persisted. Replaced control with updated control kit and ran unit. Unit would constantly recycle and not power on and keep items on. Disconnected and checked every harness one at a time, and found no improvements being made. Replaced control with a new one to make sure old was failed and it did not change. Talked with both SW and CS and no additional troubleshooting items found. Voltages are good at the wall and into the control, but unit just resets and recycles.

"Arrived on site for customer complaint of unit not powering on, found blown fuse on module, I replaced fuse, unit popped the new fuse, found failed module, ordering module and bringing UI as well. ; ordrng 1 W10857232 (Module) and 1 Cnote (Office to reschedule)"

"Arrived onsite for ice maker not producing ice. Upon inspection I found the fill was very weak and not filling the reservoir fast enough to recirculate the water. I found the reservoir pump dead or not engaging when called for in manual diagnostics. I checked and found 14VAC at the connector for the pump. I am ordering a valve, bin thermistor due to the customer stating it was over producing before it stopped producing completely. Returning with the pump assembly, valve, harness and bin thermistor jic. Office to R/S once authorization is approved ; ordrng 1 W10881366 (Valve) and 1 WPW10511923 (Thermistor) and 1 AUTHO (Autho)"

"Arrived onsite for unit making a noise when going into the spin mode. Put unit in diagnostics and got an error code for off ball load. When in automatic test, the unit went to spin and it made a loud noise. Upon further inspection. Found that the cam was extremely worn down. Replaced the cam. Tested unit. Unit tested good. No noise at this time. Was not able to speak with the tenant to let them know about the loading procedure. Need to let the tenant know that no heavy items can be washed to avoid this kind of issue and get off load balance issues. No issues at this time. Job complete"

"Arrived on site and inspected Washer and found Gearcase is beginning to leak oil, a new one will be needed to correct issue.; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10902814 (Wash plate)"

"Arrived on site for an ice maker not making enough ice. Upon arrival there was a sheet of ice on the grid, but the ice was very thin. The reservoir was also full. I put the unit into diagnostics mode and found the valve, recirculating pump, drain pump, evap and compressor, hot gas valve, and thermistors all working as designed. I then let it run through a normal freeze cycle and found that the cycle was canceling out to early, leaving a thin layer of ice on the evap. This indicates a faulty water level sensor telling the unit enough water was gone (signaling that enough water has frozen already) and would start draining. I am ordering the recirculating pump with the integrated sensor. Office will have to reschedule. Return tech will need to install the part and let the IM run through a harvest to verify repair. ; ordrng 1 W11542867 (Recirculating Pump)"

Arrived on site for CSI refrig FC not cooling. Found freezer cooling at 10 degrees. All items inside had good frost patterns including evaporator. Ice cubes hadnt melted and were healthy cubes. Gasket was getting a good seal. Tenant admitted to packing freezer too tight with food. Before we arrived the freezer had been emptied. Explained to tenant to avoid over stuffing freezer and not to allow boxes or food to protrude past the back of the top shelf to allow proper air flow of the freezer. Temps were set to recommended. Job completed.

Arrived on site for MAKING GRINDING SOUND ENTIRE CYCLE - LONG DRY TIMES AND VERY LOUD. Took temps and found the dryer heating as designed. While running the dryer was making loud vibrations. Narrowed down noise to be coming from underneath the dryer. Placed a towel under dryer while it was running and the noise was nearly gone. Disassembled dryer and placed pads underneath the exhaust pipe and more pads underneath the motor. Reassembled the dryer and noise was gone. Had tenant verify the noise was gone and she was very appreciative. Job completed.

"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the unit without rinse aid in the dispenser. Placed unit in diagnostics showing no error codes. Continued with testing and using my multimeter, I checked amp draw to the components. I found all components are operating as designed and the element is showing 7-9amps during wash & drying cycles. Made recommendations for use & care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site for customer complaint of unit not cooling properly, found failed pantry UI harness and failed RC fan motor, also found lights not working in top of RC and in FC, I replaced FC module, unit still had no lights, I used jumper wire on RC lights, still no lights, ordering LED supply board, if that doesnt fix the issue, the unit would be non repairable as far as the lights are concerned. ; ordrng 1 W10804160 (LED power supply) and 1 Cnote (Needs Auth)"

"Arrived on site for TURNS ON, BUT THE CYCLE WILL NOT ACTUALLY START. Placed in diagnostics and got F4E4, F3E6, and F4E1. Based on error codes checked voltage at the wall and was getting 240. Moisture sensor was clear and within range. Once fuse was tested found that it was faulty. Removed fuse and installed new fuse. Used vacuum to clear out the dust and lint inside. Found lint that looked like it had gotten wet then dried inside the inlet blower duct. Overall interior of dryer was not too dusty with lint. Turned on timed dry and the dryer was turning and heating as designed. Customer stated the green cycles at the top do not heat. Ran heavy duty and bulky. Dryer didnt seem to be very warm. Customer showed me location of dryer vent on the roof. I could tell it had recently been replaced. No lint or debris from my view point. C

Arrived onsite and found gasket open at bottom preventing good seal. Heat treated gasket to repair. All checks good. Unit is now operating as designed.

Arrived on site to diagnose a washer that is making unusual noise. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.

"Arrived on site for ice build up in freezer section. Gasket sealing correctly found gaps between liner and cabinet,added adhesive to gaps."

"Arrived on site to install previous diagnosed part. Removed failed harness and installed new. Tested operation. All tested good, no water leaks detected."

"Arrived on site for washer not spinning and showing error LD. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. 1st test cycle completed 2nd received error OL/ overload. Found tub not engaging for spin cycle. Tested damper shock and found tub continues to bounce. Will need to replace hub and shocks.

Arrived on job to check on compressor running. Confirmed the compressor running no cooling. ; saved tckt

Arrived onsite to replace previously diagnosed part. Replaced actuator. Tested unit and unit is functioning properly. Job complete

"Arrived on site to replace failed actuator, after replacing, unit tested good."

"Arrived on site for LED lights in FC and RC not working. Upon arrival gained access to freezer led and swapped it with new one. Led lights still were not working. Next we gained access to the led supply board and found it pushing 3.2 VDC. Ordering new control. .; ordrng 1 W10804160 (Control)"

Arrived onsite for unit not going to the next part of the cycle after the fill. Tested unit. Found F3E1 pressure system fault F8E1 long fill. Tested unit in quick wash. The unit filled all the way up with water and then drained the water but stayed draining. Upon further inspection. Found that the level switch hose was no able to pass air to the control. Left unit unplugged. Ordered wire harness and need 2 man. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11028053 (harns-wire) and 1 W11417071 (HARNESS)

Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Tested dispenser operation to verify failure. Gained access to water reservoir and dual inlet valve. Traced water to single inlet valve. Will need to replace inlet valve to repair. ; ordrng 1 W10865826 (SINGLE INLET VALVE) and 1 WPW10675033 (CONTROL)

Arrived onsite for range with center burner not lighting and oven light that is not turning on. Upon inspection I confirmed the center burner would half way light or there is missing flame in spots. I removed the orifice and cleaned it out then re installed. I accessed the oven light socket and confirmed 120VAC to the socket. I found the bulb has burnt or broken filament. No gas leaks detected during time of service. Job complete.

Arrived on site to install previously diagnosed part. Removed right side valve and installed new valve. Valve wasnt sitting properly and was not adjustable on the manifold to correct the position it needed to seat properly. Removed manifold and installed new manifold. All valves seat properly and knobs are no longer crooked. Had customers confirm the knobs were seated to their preference. They confirmed they were all good. Tested all burners and flames are igniting as designed. No gas leaks detected. Job completed

"Arrived on site and inspected microwave/oven combo, microwave is heating normally an oven will start a bake cycle but is not heating. And there is not a breaker label for the oven visible anywhere. Attempted all other double breakers and nothing turns off power to the oven. Attempted to uninstall the oven and found there is a half inch lip cant lift the oven over the lip to pull it out. Oven will need to be completely uninstalled and electrical connections should be checked by the electrician who connected it. If L2 is not connected properly it could be the reason for the problem, job complete Collected service fee"

Arrived onsite for cooktop elements not functioning correctly. Upon arrival tested all burners. Burners will reach target temperature and pulse to maintain the temperature. Burners illuminate completely. Switches are functioning properly. Could not duplicate any issues. Customer will monitor.Job complete

Arrived onsite for oven not maintaining correct temperature and control with malfunctioning display. Upon inspection found control failing and sensor out of range. Replaced control and sensor. Tested unit at 350 degrees and unit is cycling with an average temperature of 352. Unit is functioning properly. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced control. Control includes thermistor. Tested unit and unit is functioning properly. Put unit in recommended settings

"Arrived on site for customer complaint of fan running after cooking was complete, this is normal for this unit. Found the turn table ring was the wrong one. According to customer there was an issue with the original microwave combo unit and the builder installed the current one from a model home. Ordering turn table ring to be drop shipped to customer. ; ordrng 1 W11110134 (Turn table ring) and 1 Cnote (Please drop ship to customer)"

"Arrived onsite for microwave intermittently heating and fan not operating. Tested unit found it would heat. But then not reheat also found unit fan would also not go into speed two. Found unit receiving proper voltage. Ordering unit mag cap diode, motor fan, transformer, control, and mag thermostat. Office to reschedule upon receiving parts.; ordrng 1 W10892389 (Control) and 1 W10836753 (Transformer) and 1 W10832024 (Thermostat)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced drain pan and cleared line had a small amount of insulation blocking.

"Arrived onsite for unit making noise. Tested the unit, heard screeching. Upon further inspection, found that the idler roller was stuck, causing the belt to get abrasive on the ribs. Showed customer the issue. Went ahead with service and parts. Replaced parts but need to order correct belt as the belt in the kit was not the correct size. Ordered correct size. Rescheduled. ; ordrng 1 W10597350 (belt)"

Arrived onsite for refrigerator making abnormal noises. Upon inspection I found RC=39 FC=10. I found the evaporator fan motor was buzzing or vibrating loudly. I accessed the evaporator and found a almost perfect frost pattern. I removed and replaced the fan motor. I tested the new motor and it is working as designed with no more abnormal noises. No leaks detected during service. Job complete .

Arrived on site to test unit for no power. Found white wire at junction box was disconnected. Secured connection test unit and unit test good job complete.

"Arrived on site for customer complaint of convection oven not working, found unit was set to Celsius so customer was unable to put in correct temperature, I switched unit back to Fahrenheit, unit tested good."

Arrived on site for refrigerator not making ice. I found upon further inspection that ice maker was harvesting but water wasnt entering ice maker due to clog in fill line. Clog was created due to a bad inlet valve wreaking into fridge over time. I replac3d the inlet valve and reassembled and tested the unit. Found non leaks during repairs and ice maker and dispenser are now fully functioning call complete.

"Arrived on site to diagnose oven that was not getting to temp / low on bake and convect in both ovens. Customer also mentioned seeing an error pop up at times. Found the error was F3E2, stuck key. Replaced both console and control in unit. I verified the unit had the proper 240V and no voltage drops were occurring, unit just wasnt getting elemenrs hot enough. Retested with new control and console and stuck key error is gone, and I verified the temp is exceeding 350 degrees properly. If issue returns, returning tech should call tech line due to items all testing good at this point. Call complete."

Arrived on site for CL error code called tech support per tech support main control and sensor needs to be replaced

Arrived on site and inspected wall oven that was already pulled out by customer. Confirmed the complaint and found the tod was causing the malfunction. Removed and replaced it and unit tested as designed.

"Arrived on site for wall oven not allowing ui input. Upon arrival confirmed ui is receiving proper voltage from main control but ui was frozen on Home Screen. I cut power to 7 it and allowed 5 minutes to reset. I then restored power and found unit fully operating on all oven heating and touch selection tests for both upper and lower oven. Also found 7 it not connected to WiFi. In diagnostics unit had a f6e4 error indicating a ui to ACU miscommunication from previous ui issue. I connected unit to WiFi and allowed unit to update, found unit is fully functioning as designed call complete."

Arrived onsite for previously diagnosed parts . Upon arrival replaced unit control. Unit is now operating as designed. Job Completed.

Arrived on site and inspected washer and found saved error code F6E2 Communication failure between control board and control panel.

Arrived on site for LOUD SCRAPING/GRINDING NOISE-ALSO TAKING SEVERAL HOURS TO DRY. Found blower wheel separated from the round mount that attaches to the motor stem threads. Because the mount was stripped from inside the wheel I had to use my drill bit to remove the wheel. Once I removed the wheel the wheel mount was stuck to the threads on the motor stem. Removed motor. Installed new motor and wheel. Reassembled the dryer. Heating as designed and the grinding noise is gone. Job completed

Arrived on site and inspected dryer not drying. Confirmed the complaint and found the blower wheel was stripped and wasnt spinning with the motor. Replaced it and unit now functioning properly. JOB COMPLETE

"Arrived on site for dishwasher top rack adjuster broken. Inspected unit and work area. Removed broken adjuster and installed new. Tested rack operation. Performed diagnostics mode, no error codes. Monitored test cycle and components operating as designed. No water leaks detected."

Arrived on site to test unit for unit not turning. Found bad turn table motor. test unit and unit test good job complete.

"Arrived on site to inspect unit for not displaying temp settings, upon inspection found the control shorted causing issues, replaced control and tested unit. All functions returned. Complete"

Arrived on site for washer having rust on dispenser. Inspected unit and work area. Found rust able to wipe off of outer dispenser drawer. May be developing under stainless on drawer. Will replace drawer.

Arrived onsite for refrigerator ice maker not working. Upon arrival found unit is operating as designed after customer switched filter. Proceeded to test ice maker just in case. Found fan operating unit valve operating and ice maker harvesting. Unit is operating as designed. Job Completed.

"Arrived on site for ice ball on inlet of evaporator. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good WXBXSXBAPL1"

Arrived on site for a washing machine not draining. Upon arrival the customer stated the unit was draining but her clothes were soaking wet at the end of the cycle. I gained access to the bottom of the unit and found the actuator had popped off of the cam. Per service pointer W11531483 I will need to order and replace the actuator. I temporarily fixed the unit and tested it. I ran a service cycle and manually activated the spin and agitate. The unit is working as designed for now. Ordering the actuator and the office will need to reschedule.; ordrng 1 W10913953 (Actuator)

"Arrived on site and inspected Dryer Inc Found customer is experiencing squeaking during operation. Disassembled Dryer and Found tension pulley is dragging. Replaced it and all support wheels using dryer repair kit. remove all lint from interior of dryer and insured it is venting properly, job complete"

Arrived on site to inspect unit for not spinning. Upon inspection found the unit did spin when closed and tested. Checked all functions and found no issues. Complete

"Arrived on site to test unit for Zero button on number pad not working. Found console not responding properly. Replaced console, tested unit, unit works good. Customer also complained of uneven baking. Found bottom bake vents were covered with liner and customer was using thermometers. Advised customer on covering vents and against use of oven thermometer per owners manual. Tested unit to 350 with liner cut to proper size. Unit tested good. Assisted customer with different options and operation of unit. Job complete."

Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found incomplete frost pattern caused by inefficient compressor. Compressor and filter drier will need to be replaced to complete repairs and office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)

Arrived on site to replace compressor for refrigerator. Replaced compressor and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for making too much ice, upon inspection found the unit did make too much ice and needed a shut off arm, replaced arm and tested. Complete"

Arrived on site to diagnose a range with burners not heating properly. Found infinite switches for large burners not regulating temps and replaced both switches. All is working properly at this time.

Arrived on site for a dishwasher with upper rack issues. Upon further inspection I found the upper left adjuster broken. Ordering the adjuster and the office will have to reschedule.; ordrng 1 WPW10546503 (Adjuster)

Arrived on job for complaints of warm temperature in refrigerator. Found ice build up of back wall from warm air getting into freezer. The ice stopped the fan from running but once the defrost cycle completed the fan started working and temperature returned to normal.

Arrived onsite and found unit operating with failed rollers.

"Arrived on site for dishwasher leaking. Inspected unit and work area. Found traces of water at diverter on indicating water leaking from diverter. Will need to replace sump to repair.Removed door panel and inspected panel, no issues found. Removed failed sump and installed new. Performed diagnostics mode and monitored operation and observed for possible water leaks. All operations tested good, no water leaks detected.

Arrived on site to inspect lighting issues in a French door refrigerator. Confirmed the freezer LED was not working. Removed and replaced the freezer LED and all lights began working. Job complete

"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics found unit diverter not able to find position. Also found unit console intermittently reading touch. Removed and checked console found no damage, just UI intermittently having relays stuck. Ordering unit console and sump and motor assembly. Office to reschedule after receiving parts.; ordrng 1 W11302464 (Console) and 1 W11087376 (Pump and motor)"

Arrived on site for oven having burning smell. Inspected unit and work area. Powered unit off at outside circuit breaker box. When opened breaker box found several lizards ( see SD-QUICKPIC). Removed unit and found burning coming from junction box. Recommend to customer contact electrician. Advised to leave breaker powered off to unit.

Arrived on site to install previously diagnosed actuator after installing the needed part I was able to reassemble and run a factory reset on the unit found that unit is now switching between agitation and drain exactly as designed call complete

"Arrived on site to install previously diagnosed parts. I installed the new valve on the unit and then ran a rinse/drain and spin cycle. I found the unit filling as normal. I had the customer confirm the unit was now filling quicker, she confirmed. The customer also had a concern about a loud noise when spinning. During the drain and spin cycle I heard no abnormal noises. No leaks observed at the time of service. The unit is running as designed.

"Arrived on site for customer complaint of front right burner not lighting properly, found failed ignitor and spark module, after replacing, I found unit would light, but the burner head gasket was bad causing whooshing noise, to much oxygen. I replaced burner head for front right and that solved the issue, found all other burner heads were doing the same thing and rear center was taking way to long to light. Ordering burner heads. ; ordrng 4 W11319683 (Burner head)s and 1 W11319673 (Burner head)"

"Arrived on site for a dishwasher receiving an F8E4 error code. Upon arrival the customer stated that the unit was stopping and leaving water in the tub after about 20 minutes of running, and now it just wont work at all. They found when it stopped it would randomly flash lights on the UI. I put the unit into diagnostics mode and found stored error codes F8E1 for inlet water/no water and F8E2 for fill valve electrical problem. I cleared the error codes. I then ran a test cycle and it ran through as designed. I found no water in the float switch area. I then ran a normal cycle and about 15 minutes into the wash it stopped and started flashing lights on the UI at the start and wash LEDs. I went back into diagnostics mode and found both of the same error codes again. I called techline and spoke to Steve and received SR# 7731143337. Steve had me check voltage for the flow meter at the control while activating the fill valve. Due to it not getting 12VAC he recommended replacing the control. He also said to be safe we should go ahead and replace the OWI and flow meter too. Flow meter should be in inlet assembly. We also found the customer had the drain tube installed incorrectly and will need to fix it. Ordering all three parts and the office will have to reschedule. The return tech will need to run he unit for 15-20 minutes after the part install, for it does not replicate in diagnostics. ; ordrng 1 W11410065 (Control) and 1 W11407411 (Inlet Water Assembly) and 1 W11410464 (OWI) and 1 W11434044 (Inlet Valve)"

Arrived onsite for refrigerator leaking onto floor. Upon arrival found unit drain tube was clogged cleared. Unit is now operating as designed.

Arrived onsite to install previously diagnosed parts. I heat formed and installed both RC gaskets. I installed the UI and tested the mullion. The unit is working as designed at this time. No leaks were detected during time of service. Job complete.

Arrived on site for dishwasher top rack wheel and stop broken off. Upon arrival found track wheel broken and track stop missing. Replaced the track wheels and stop. Unit operates as designed. Call complete.

Arrived on site to follow up on refrigerator that was not staying on and running. Customer has previously replaced the control, Ui and Filter board. I ran the unit and found it was recycling and constantly restarting. Found clicking on control coming from K9 relay. Disconnected harnesses one by one and found when the P7 connector for the evap fan was disconnected, the cycling would stop and the unit would work properly. Replaced evap motor and retested unit. Verified unit is powered on and running properly and cooling.

Arrived on site to test unit for thin sheets of ice/almost no ice producing. Found water reservoir was not filling enough to get water to recirculate. Found ice thickness setting at 2. Changed ice thickness setting to 6 and tested unit. Water reservoir is not filling properly. All functions are operating as designed. Water flow from valve is good. No leaks detected. If issue persists recommend replacing valve. Job complete.

"Arrived on site for customer complaint of unit leaking from up top, unit was dry at time of service, I ran water through water dispenser, checked valve and filter head, unit tested good at time of service, instructed customer to watch when it fills with water for ice maker, and if she can catch it in a defrost to look up top for water.

"Arrived onsite for control panel to the unit not displaying. Looked at the unit in the back and all connections looked secure. Went ahead and changed the control. Still did not remedy the issues. Upon further inspection at the terminal block. Found that the red to neutral was carrying the full 240v instead of 120v and that the black to white had no voltage. Took pics of both issues of the voltage. Let customer know that the issues with with the power coming in, either the the plug off the wall has an issue No issues at this time. Job coming.

"Arrived on job for complaints of noise, too much heat and gasket hanging down in door way. Replaced drum roller for noise issue and felt seal for gasket hanging. The heater issue caused by the element ground to body. Will need to replace element. ; ordrng 1 W10116793 (element)"

Arrived on job for complaints of not starting. Found the control not sending power to motor.

"Arrived on site for range turning itself on and off. We inspected the unit and work area. We found the unit unplugged. We tested the bake, broil, and the thermal fuse all check good. We checked voltage to the terminal block and found l1 120vac L2 120vac and l1 to L2 240. We found no wiring damaged or shorted to ground anywhere. We called safety and spoke to Kent. I advised Kent of the situation. We replaced the control and tested the unit. It is now working as designed. Job complete."

Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the unit is dispensing and producing ice but the customer has concerns with the alignment of the doors and the ice bin is sticking out with gaps. I removed the ice bin and ice maker house omg and tried to re seat everything but the ice bin still has gaps and looks crooked. The side of the ice bin hits the center mullion as the door is closed. I adjusted the FC door to where this does not happen. I am ordering a ice bin for return service. Office to R/S due to part availability. ; ordrng 1 W11109888 (Ice bin) and 1 W11126296 (Cover)

Arrived on site to test unit for not heating and burning smell. Found diode was burnt and smoking. Recommend replacing diode. Ordering mag and cap as a precautionary. Office to reschedule. ; ordrng 1 WB27X10240 (Capacitor) and 1 WB27X1160 (Diode) and 1 WB49X10226 (Magnetron)

Arrived onsite to replace previously diagnosed parts. Replaced main control and had no effect on unit. Verified voltage to control but control would not power on. LED not eliminated. Isolated components at control and did not have any effect. Ordering valve and another control. Returning with UI. Contact SW on a next arrival prior to installing parts. Office to reschedule ; ordrng 1 W11216837 (valve) and 1 W11388022 (CONTROL )

"Arrived on site to inspect washer for not starting cycle, upon inspection found the display lit up but it did not try and sense, checked functions of control and saw no light. Ordering control and returning with drain pump. Office to reschedule ; ordrng 1 W11524820 (CONTROL )"

Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival reconfirm that compressor was failing and I recovered Refrigerant. After installing a new compressor access valve and UV dryer I pulled the vacuum for 15 minutes and found that there were no leaks in the unit. I recharged the system with 4.27 ounces of refrigerant and let the unit run for another 20 minutes found the pressures sitting at 150 psi on the high side and zero on the low side. Informed customer it would take at least 24 hrs to allow unit to cool properly. Call complete.

"Arrived on site for a washing machine getting an F27 error code. I found the error code was flashing on the UI, and the error code is for overflow condition. Upon further inspection I found the customer had installed an automatic soap dispenser into the unit and the line on it was kinked. I could not get the error code to clear, therefore I could not properly test the unit. The water pressure was good and there were no kinks in the pressure hose. I called techline and spoke to Andrew and received SR# 77311140962. Andrew informed me that the error code will not disappear until the issue is fixed. He also stated that the automatic soap dispenser rig should not be causing the issue, unless it was causing over suds. He recommended to replace the pressure switch in unison with the pressure hose to fix the issue. I am ordering the pressure hose and the office will need to reschedule.; ordrng 1 W11252474 (Pressure Switch Hose)"

"Arrived onsite and found repeat compressor failure. Initial symptom was clicking start device. Replaced start device for possible start device problem, but symptom remained the same. Compressor would attempt to run for 30 seconds before relay would reset. Compressor hummed like it is jammed and not making full rotations. Extremely hot from jammed motor symptom. Possible start device failure followed by being left unattended while continuously attempting start resulting in heat damage to new compressor. Ordering compressor to repair. ; ordrng 1 W11480426 (Compressor) and 1 W10913906 (Access valve) and 1 Unknown (Dye filter drier)"

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit was clogged with loose ice and the auger was broken, cleared ice and customer was able to use ice, ordering actuator. Office to reschedule WRS315SDHM01HR95051439; ordrng 1 2152713 (solenoid)"

"Arrived onsite and found unit start device had gone out but unit had been left plugged in and running which burned out the compressor. Putting a test start device on it yielded a seized compressor.