Near Bruceville-Eddy, TX 76524
Steve C.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for the units light will not go into sleep mode. Customer advised the UI will not turn off. Called Whirlpool Sr#7723817787 Adrian And advise the user interface is working properly and unit will go into sleep mode except for the ice or water dispenser icons.
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site. Check for no ice issues. Ran diagnostic test and found bread cutter bad. We need bread cutter to repair unit. Rescheduled for 1/4/19 ; ordrng 1 W10919199 (GRID CUTTER)
Near Austin, TX 78728
Wesley
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site and repaired no start condition by replacing switches and interlocks. All checks good.unit now operating as designed.
Near Austin, TX 78717
Tyler B.
Job Details: 01/03/2019
COOKTOP KITCHENAID KCES956HSS "Arrived on site for unit turning on by self. Found two wires pinched to together, separated and repaired wires."
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78132
Diego G.
Job Details: 01/03/2019
DISHWASHER MAYTAG MDB4949SDZ0 "Arrived on site. Checked for leaking issues. Found gasket off of frame of dishwasher. Re-positioned gasket and tested, all functions tested OK. No leaks present. Job complete"
Near Lakeway, TX 78734
Paul
Job Details: 01/03/2019
DRYER AMANA NED4655EW1 Arrived onsite for the dryer with long dry times. I found the dryer temp cycling between 133-178 degrees with the vent disconnected. When I connected the vent the units temp would drop very slow indicating the house vent is getting restricted. I advised the customer to call vent wizard and have the house duct cleaned. The unit is working as designed. Call complete.
Near Kyle, TX 78640
Robert
Job Details: 01/03/2019
DRYER MAYTAG MEDB835DW4 Arrived on job for complaints of noise. Confirmed noise added noise pad to inside and checked al screw tighten. Noise level normal now.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR AMANA ASI2575GRS00 "Arrived on site. Checked for Noise issues. Found evaporator fan motor blade hitting on housing Creating refrigerator not to cool correctly. Adjusted evaporator fan motor and tested, all functions tested OK. No leaks present. Job complete"
Near Round Rock, TX 78664
Wesley
Job Details: 01/03/2019
DRYER WHIRLPOOL WED8000DW4 No saved error codes or apparent problems. With control. Did find about %50 percent efficient airflow. Attributing dry time problem to clogged vent. documented with Steve at techline. Sr#7723822709
Near Georgetown, TX 78633
Dona
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KFIS27CXMS5 Arrived on site for low water production from dispenser. found smart valve with no pressure and found dual valve clogged not allowing for flow. Installed smart valve (wpw10270395) and installed dual valve. Verified water flow after replacement. bleed line for any air all operations. check good all water connections dry.
Near Manor, TX 78653
Wesley
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site and installed diffuser due to door stuck open symptom. All else checks good.
Near Austin, TX 78756
Joseph C.
Job Details: 01/03/2019
RANGE JENNAIR JGS9900BDB "Arrived on site for “right front burner not igniting” complaint. Inspected unit and found igniter pushed through glass cooktop. Removed and replaced burner head, orifice holder and screws. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78754
Cliff
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived on site to diagnose the refrigerator that is not cooling properly and not producing ice. Found fresh food evaporator incased in ice due to failed defrost cycle. This is caused by miscommunication of control boards not registering thermistor. Thermistor was replaced in August. Control boards will need to be replaced to complete repairs and control boards coming in kit.
Near Killeen, TX 76542
Al
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519HV1 Arrived to inspect unit not turning on. I confirmed the unit is not heating after water cup test. I checked all door switches and all were good. I ordered W10343300 high voltage capacitor and WPW10693025 magnetron and diode. Customer rescheduled for 1/7/19Needs more work.; ordrng 1 W10343300 (HIGH VOLTAGE CAPACITOR ) and 1 W10886077 (DIODE ) and 1 WPW10693025 (MAGNETRON )
Near Georgetown, TX 78633
Dona
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for temps not reaching 350 degrees. Found oven sensor with erroneous readings. Found when preheating unit will not get to 350 degrees at all. Replaced sensor and verified that unit is now preheating and holding temps correctly.. average temperatures 352 degrees. All operations check good.
Near Austin, TX 78753
Joseph C.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for “door alarming” complaint. Inspected unit and found door popped off bracket. Reset door. Unit is performing as designed. No leaks detected, at time of service.
Near Austin, TX 78702
Leonardo
Job Details: 01/03/2019
RANGE KITCHENAID KFGG500ESS1 Arrived on site to test unit for not getting to temp. Test unit at 350 and unit temp at 356 customer using oven temp advised customer that oven thermometer will take longer then the actual units thermostat. Collected $99.99 for trip charge.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/03/2019
WASHER MAYTAG MHWE200XW00 "Arrived on sote for unit giving Lf error, was not supplied with valve due to no model# confirmed numbers and ordering both valves to complete repair. No leaks on site; ordrng 1 CNOTE (PART AUTHO) and 1 WPW10212596 (valve) and 1 WPW10212598 (valve)"
Near Temple, TX 76502
Steve C.
Job Details: 01/03/2019
DRYER MAYTAG MEDX655DW1 Arrived on site for the unit is not dying clothes properly. Tested the unit and found unit is heating and found the unit is not venting to the outside. Advise customer to call a vent cleaning crew to clean clogged vent. Also advise customer to clean air vents every six months.
Near Georgetown, TX 78628
Lou
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL ED5LHAXWB00 "arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit cleared out with the doors open and the thermostats turned all the way down/off. They advised that they noticed water leaking from the fc section of the unit. I turned the thermostats on to the manufacturers recommended settings. The Evap fan was on but the unit did not begin to cool. I removed the Evap cover to inspect the evaporator and found no frost pattern. I pulled the unit from its space and removed the back cover to expose the compressor and its components. The compressor was extremely hot and the condenser line was warm at the compressor but room temp at the condenser. I heard the start device pop so using my multimeter, I tested the compressor amps. At first, there were no amps at the compressor, but when the start device kicked on I was reading 13 amps but never got below 8 amps I left the unit unplugged. No water leaks observed during
Near Austin, TX 78737
Kevin
Job Details: 01/03/2019
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site and set washer into diagnostic cycle and found motor will not turn, capacitor is visibly broken and after replacing all function has returned. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Attempted arrival. I contacted the building manager and the construction crew was out for the day. ; schdld next appmnt for 1/7 MON !
Near Wimberley, TX 78676
Robert
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job to replace evap cover. After removing cover found ice still on evap remove ice and replace cover. Move thermistor to correct position and test air flow. No leaks detected at time of service.
Near Austin, TX 78739
Leonardo
Job Details: 01/03/2019
OVEN GE JTP20S0F1SS Arrived on site to test unit for oven not heating. Test unit and found bad bake element. Will need to order new bake element WB44T10018 rescheduled for Monday 1/7 ; ordrng 1 WB44T10018 (BAKE ELEMENT )
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site. Check for no cool issues. Found Corroded connection on harness for evaporator in refrigerator compartment. Spliced wire together all checked OK. Instructed customer to allow 24 hours for unit to cool down.wc110.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KSSP48QKS00 "Arrived on site to replace ice door kit and defrost water line, I replaced ice door kit and defrosted water line, unit tested good."
Near Austin, TX 78701
Scott
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KSSC36FTS00 "Arrived on site ,replaced control board . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78759
Scott
Job Details: 01/03/2019
OVEN WHIRLPOOL WOD51ES4ES00 "Arrived on site ,replaced thermal fuse . Preheated both ovens same time . All checks good . Job complete ."
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/03/2019
WASHER WHIRLPOOL WTW4950XW3 "Arrived on sote for no spin, ran dia, found actuator failed , R&R actuator and Testd good no leaks on site Actuator-
Near Manor, TX 78653
Wesley
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived on site and found gap in freezer door gasket allowing icebuild up. Used heat gun to correct all gaskets. Unit is now operating as designed.
Near Hutto, TX 78634
Wesley
Job Details: 01/03/2019
COOKTOP WHIRLPOOL WCE97US0HS00 Arrived on site and found unit had turned on the center burner after a power surge. Inevent ofcall back. Order electronics.; ordrng 1 W11115991 (CONTROL)
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/03/2019
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/03/2019
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Near Canyon Lake, TX 78133
Diego G.
Job Details: 01/03/2019
ICE MACHINE WHIRLPOOL KUIS18NNTW1 Arrived on site. Replaced circulating pump. Ran diagnostic test all components checked OK. Instructed customer to allow 24 to 36 hours for unit to completely fill up. No leaks present. Job complete
Near Round Rock, TX 78665
Wesley
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site and corrected lighting issue by replacing the control. All checks good. Unit is now operating as designed.
Near Austin, TX 78717
Tyler B.
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for dispensing complaints. Found dispense functioning. Actual issue is a no wash no dry. Ran the not and confirmed unit was not washing, no was it running the heater, unit will need pump and motor and control to complete. No leaks on site ; ordrng 1 W11087206 (CONTROL) and 1 W11087376 (PUMP AND MOTOR)"
Near Leander, TX 78641
Lou
Job Details: 01/03/2019
WASHER WHIRLPOOL WTW4800XQ2 "arrived on site to inspect washer basket coming off suspension. Upon further inspection, I opened the lid and found the basket leaning to the back left side. I found that the suspension rod had jumped out of the suspension ball causing the basket to bang around in the chassis. I tilted the unit back to inspect underneath and found some oil residue on the pulley shield. I opened the top panel and removed the tub ring, washplate and basket then tilted the unit back and removed and replaced the gearcase. I removed and replaced the suspension and put the unit back together and calibrated the unit. After calibration, I placed the unit in diagnostics and tested. The unit operated as designed with no error codes showing. I placed the unit in manual test mode and tested high agitation and high spin. The unit performed as designed. No water leaks observed during service, job completed."
Near Leander, TX 78641
Lou
Job Details: 01/03/2019
WASHER MAYTAG MVWB725BW0 "arrived on site to inspect washer making noises. Upon further inspection, the customer provided a video of the unit making noises. The video showed the unit in agitate/wash model and was making a loud metal on metal noise as if it were banging against something in the back right corner and front left corner. I placed the unit in diagnostics and tested with no error codes showing. The unit operated as designed with no error codes at the end of testing. The unit did not make seal noises. I placed the unit in manual test mode and tested agitate and high speed spin. During agitate without water in the tub, the unit agitated two times and stopped and showed OL on the display. I filled the tub with water and put it in agitate mode again and no issues. I drained the water and tilted the unit back to inspect the rotor/stator and all was good. I put the unit back down and went to pull the washplate and found it badly loose. I went to remove the bolt and did not have to
Near Austin, TX 78754
Cliff
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site to replace compressor and filter dryer for refrigerator. Replaced both parts and insured unit held vacuum. Charged unit with manufactures recommended amount of refrigerant and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Lakeway, TX 78734
Brandon
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to replace UIB panel and cover, I replaced cover, found panel was not correctly packed. Ordering new panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (PARTS RESEARCH FOR CORRECT COLOR AND CORRECT CONNECTIONS) and 1 W10761088 (cntrl-elec)"
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "WDF540PADM3 Arrived to inspect breaker tripping. I found the unit with the breaker tripped and reset and tested. There were no stored error codes and the unit operated in service test mode. I did find several questionable spots on the heating element and elected to replace it. Operational test good, no leaks observed during service."
Near Leander, TX 78645
Jerry C.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "WRF993FIFM00 Arrived to inspect cooling issue. The customer said the fc only reached correct temperature once and then several days after, the rc got well below freezing. I isolated the evaporators, removed and reinstalled the fc cap tube and monitored through multiple service modes. The three way valve appeared to not fully shut on several of the tests and then showed heavy restriction with normal system plumbing and isolation to the three way valve. Office to order three way valve and set service for sealed system repair, including oil-free gauges. No water connections to unit.; ordrng 1 CNOTES (OIL FREE GAUGES ) and 1 CNOTES (2 HOURS SEALED SYSTEM SERVICE) and 1 W10865727 (valve)"
Near Temple, TX 76501
Steve C.
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site for the unit is not cooling in the refrigerator section. Found the unit is freezing over the evaporator in the ff section. Replaced the ff evaporator cover and control per service pointer. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service. S27311
Near Austin, TX 78749
Brandon
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for customer complaint of no ice production since last repair. Found E2 error code was still saved in diagnostic mode, error code was never cleared. Once I cleared the error code I put unit back into diagnostic mode and ran ice maker harvest. Unit tested good."
Near Austin, TX 78704
Scott
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran diagnostics , IM checked good , and valve is actuating , but no water is going thru door . Checked continuity as well as owned out door heaters. All readings checked bad. Ordering door freezer .no water leaks detected at time of service .please call to set return visit . ; ordrng 1 LW11026425 (FREEZER DOOR SS)"
Near Wimberley, TX 78676
Robert
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on job for complaints of freezer not cooling. Freezer working normal today. Called TEC line they recommend replacement of WPW10769076 panel because she has had issue with lights as well.
Near Austin, TX 78741
Kevin
Job Details: 01/03/2019
WASHER WHIRLPOOL WFC7500VW1 "Arrived on site and inspected washer and found error code for CCU communication failure to UI, could not get washer to enter a diagnostic cycle. Washer will begin a drain and spin cycle and found basket is eccentric while spinning, tub bearing is starting to fail. Drain pump is running properly. In order to ensure repair would need to rebuild the entire tub and basket assembly, replace control board and control panel. 2 technicians would be needed and labor for three hours due to the spacing in the home and location of connections. Currently washer is not leaking. Attempting repair is not recommended."
Near Kyle, TX 78640
Robert
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived on job for complaints of filter door fell off and lights blinking. Replaced top light in refrigerator and put door back on. No leaks detected at time of service
Near Georgetown, TX 78633
Jerry C.
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519FS0 WMH32519FS0 Arrived to instal previously diagnosed and ordered part. I verified good condition of the replacement door and removed and replaced it. I verified correct operation.
Near Buda, TX 78610
Leonardo
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to test unit for damaged door. Found damaged on right side of door. Opened box and found new door damaged. Will order new door W11173813 rescheduled for Tuesday per customers request afternoon appointment if possible. ; ordrng 1 W11173813 (DOOR STAINLESS)
Near Austin, TX 78757
Cliff
Job Details: 01/03/2019
ICE MACHINE JENN-AIR JIM158XYRS2 "Arrived on site to install a door panel, Campbell, and nameplate for ice machine. Door panel homeowner received was scratched prior to me removing it from box. Re-ordering door panel and office to reschedule appointment once panel is received and inspected.; ordrng 1 W11172797 (PANEL (SS))"
Near Leander, TX 78641
James
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KFXS25RYMS4 Arrived on site and installed new ice maker kit. Tested for proper operation and found ice maker now working properly. Instructed customer to throw out the first few batches before using ice from unit. Job complete
Near Burnet, TX 78611
Thomas L.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived on site to install parts ordered by previous technician. More parts are needed to do this repair as coupling and motor cannot be separated. The divider will have to be replaced with the motor and the coupling.; ordrng 1 WPW10309864 (divider)
Near Austin, TX 78748
Kevin
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ0 "Arrived on site and installed in line pressure regulator diagnosed on previous visit requested that customer continue to monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
Near Cedar Park, TX 78613
Lou
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "arrived on site to inspect no cool in refrigerator. Upon further inspection, using my multimeter, I placed my thermal lead in the bottom of the rc section to test temps. My temp reading was 42 degrees but the unit was set on 33 degrees. The fc section temp was 9 degrees on a setting of 0 degrees. I opened the crisper drawer and removed the drawer and found a large block of ice on the rc section Evap cover. I then looked in fc section and found a large block of ice on the fc evap cover. When I closed the fc door, I found a large gap in the upper left corner of the fc door gasket. I advised the customer of my findings and asked that she sign a Waiver of Damages when defrosting the refrigerator. I explained that they would need to unplug the unit at least 48 hours before the scheduled return service on 01/07/19 and to place towels around the unit to protect the baseboards. The customer agreed and signed the waiver. I am ordering an fc door gasket ad wi
Near San Marcos, TX 78666
Robert
Job Details: 01/03/2019
DRYER MAYTAG MED6400TQ0 Arrived on job for complaints of not starting. Ran diagnostics and got f01 code control failed.
Near Austin, TX 78719
Joseph C.
Job Details: 01/03/2019
DRYER MAYTAG MEDB755DW2 "Arrived on site for “no heat” complaint. Inspected unit and found high limit thermostat blown, due to blocked venting. Removed and replaced thermostat. Removed blockage. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Near Austin, TX 78741
Kevin
Job Details: 01/03/2019
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site and found detergent dispenser valve is jammed/stuck open , cleared o ring and it will now flow properly. Ran a diagnostic cycle and all functions are operating properly and no water leaks detected at time of service, job complete."
Near Austin, TX 78737
Kevin
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site and found icemaker arm is loose and ice maker is running constantly and overfilling. Corrected icemaker and it is now operating properly. No water leaks from connections at time of service, job complete"
Near Austin, TX 78738
Brandon
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDT920SADM2 "Arrived on site for customer complaint of unit not washing dishes, found faulty wash motor, I replaced wash pump & motor, unit tested good."
Near Austin, TX 78723
Joseph C.
Job Details: 01/03/2019
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for “top rack coming out, when door opens” complaint. Inspected unit and found rear wheels holding back of unit up. Removed wheels. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78702
Scott
Job Details: 01/03/2019
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for no cool . Compressor not coming on . Replaced inverter , compressor sill now coming on . Checked and found bad voltage off mother board . Ordering board and compressor . Call to set return visit .; ordrng 1 WR55X29772 (CONTROL BOARD ) and 1 WR87X24135 (cu1 compressor servi)"
Near Austin, TX 78723
Joseph C.
Job Details: 01/03/2019
WASHER WHIRLPOOL WFW915YW00 "Arrived on site for “unit ripping clothes” complaint. Inspected unit and could find no issues, other than bellow sitting a little crooked, relative to the tub drain holes. Unit is performing as designed, otherwise. No leaks detected, at time of service. Service fee applies. $99.99(FL100). CC on file."
Near Killeen, TX 76543
Al
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived to install previously ordered parts. Upon checking the compressor for amp draw it was determined that .2 amps was what the compressor was drawing, which was not enough amps to run the compressor. This issue was discovered upon returning to the call. Office to order:W10836706 evaporator, WPW10507886 compressor. TJ90SF8404 access vlv, WPW10143759 uv drier, W11263188 control, WPW10384183 thermistor. Office to reschedule with customer.NEEDS MORE WORK; ordrng 1 CNOTE (2 HOURS) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (EVAPORATOR ) and 1 W11263188 (CONTROL ) and 1 WPW10143759 (UV DRIER) and 1 WPW10384183 (THERMISTOR ) and 1 WPW10507886 (COMPRESSOR )"
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site for no operation and condition. Found unit to be totally in operable. Found that the outlet on the X ternal drain pump that the ice machine plugs into had no power to it. Drain pump has failed. Replaced pump. Operations are now normal. Water connections are dry.
Near Austin, TX 78753
Cliff
Job Details: 01/03/2019
WASHER WHIRLPOOL WTW7000DW3 Arrived on site to replace gear case for washer. Replaced gear case and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Manor, TX 78653
Wesley
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and used pad to dampen sound of microwave flap. And also adjusted door for better straightness. All else checks good.
Near Austin, TX 78738
Brandon
Job Details: 01/03/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for customer complaint of ice machine over producing ice, found faulty bin thermistor, I replaced bin thermistor, unit tested good."
Near Austin, TX 78759
Scott
Job Details: 01/03/2019
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site for gasket failing again . Found nothing wrong with gasket , customer was concerned about where gasket ends connect . Showed customer on new gasket that it’s normal . No gas leaks detected at time of service . Job complete ."
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRT111SFDW0 "Arrived on site for freezer door staying open, found door not bolted on correct holes. Corrected bolts and Testd good"
Near Georgetown, TX 78628
Jerry C.
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 KRMF706EBS01 Arrived to instal part. I removed and replaced the faulty dispenser trim and tested. Moisture and door issues from prior service were corrected. No leaks observed during service.
Near Bertram, TX 78605
Thomas L.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for no ice condition. Found that the freezer compartment temperature was 3°. Found that the icemaker had a stalled motor. Replaced ice maker and the new icemaker cycle properly. All water connections are dry.
Near Cedar Park, TX 78613
Tyler B.
Job Details: 01/03/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on sote for broken dispenser . Replaced dispenser and tests good, no leaks on site"
Near Cedar Park, TX 78613
Lou
Job Details: 01/03/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not drying clothes. Upon further inspection, the customer advised that she is having to dry clothes at least two times just to get her clothes dry. Using a dryer vent test kit I had on my service van, I tested the airflow from the unit. After two unsuccessful tests, I advised the customer that the venting needs to be checked. I opened the top panel and turned the unit on and did not see the element come on. Using my multimeter, I verified ohms to the element and fuse and found that the cutoffs were open. I removed and replaced the cutoffs and tested the unit again and this time the unit operated as designed. I advised the customer to contact the apartment manager or maintenance and let them know that the venting needs to be checked. I left the vent test connected inside the unit for the customer to show the apartment representative that the airflow is not good. No lint observed during service, job completed."
Near Leander, TX 78641
James
Job Details: 01/03/2019
WINE COOLER KITCHENAID KUBR204ESB Arrived on site and tested operation. I found the auto light sensor still had the protective cover on on it. I removed the cover and tested. Instructed customer on operation of the auto light feature. Unit tests good. Job complete
Near Austin, TX 78746
Leonardo
Job Details: 01/03/2019
MICROWAVE JENN-AIR JMC2430WS00 Arrived on site to test unit for turntable not working. Test unit and found bad turntable motor. Replaced motor. Test unit after replaced motor and motor turning correctly job complete
Near Austin, TX 78732
Paul
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL KSSC42QTS03 Arrived onsite to replace the previous diagnosed parts. I replaced the air baffle. I found the old baffle stuck partially open. I found the wrong thermistor in the bag. The part number sent matches the part number in the parts breakdown. Ordering C-NOTES.; ordrng 1 C-NOTES (NEED PARTS RESEARCH FOR THE FC THERMISTOR. SENDING PICS TO PARTS. THE OFFICE NEEDS TO CALL THE CUSTOMER BEFORE MAKING A 3RD TRIP TO SEE IF THE AIR-BAFFLE SOLVED THE ISSUE SINCE I FOUND IT STUCK ONLY PARTIALLY OPEN. IF IT CORRECTED IT THE OFFICE NEEDS TO COLLECT FOR THE AIR BAFFLE AND LABOR QUOTED BY CL.)
Near Austin, TX 78746
Leonardo
Job Details: 01/03/2019
DISHWASHER KITCHENAID KDFE104DSS5 Arrived on site to test unit for not draining. Test unit and found bad drain pump. Replaced drain pump test unit and found wash motor not working. Unit filling with water but unit not spraying water. Will need to order new sump and motor. Ordering new sump and motor W11085683 reschedule for Monday ; ordrng 1 W11085683 (SUMP AND MOTOR)
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 01/03/2019
OVEN WHIRLPOOL JJW2430DP01 arrived on site for light turning on by it self. Contacted the manufacture technical assistance phone and spoke with Bruce. He informed me of service pointer W1151040 which informs the technician that there is a problem with software. This service pointer does not come up in service matters when you enter this model number. The service charge your instruction to replace the control board. The new control board has a new software. I was also informed to order this exclusively from the manufacture and not for a party.Bruce14.00.00 lowerW112510407723819030 is SR number.; ordrng 1 SEENOTES (PARTS FROM FACTORY ONLY) and 1 W11179310 (FROM FACTORY ONLY) and 1 W11236887 (FROM FACTORY ONLY)
Near Leander, TX 78641
Lou
Job Details: 01/03/2019
OVEN KITCHENAID KODE500ESS03 "arrived on site to inspect oven door gasket. Upon further inspection, I found that the rope right corner of the gasket pins would not stay secured. I removed and replaced the gasket and tested the unit. Unit operated as designed. Job completed."
Near Liberty Hill, TX 78642
James
Job Details: 01/03/2019
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site and tested operation. Unit igniting but not even. Customer stated it takes a few time to even get unit to lite sometimes. Found igniter to show signs of wear and is not only sparking in housing. Installed new igniter and tested operation. Unit working properly. Job complete
Near Lago Vista, TX 78645
Jerry C.
Job Details: 01/03/2019
WASHER MAYTAG WTW7040DW2 WTW7040DW2 Arrived to inspect noise. I found the gear case emitted a very loud roar during any spin functions. I removed and replaced the gear case and calibrated. I tested within manual and automatic service modes and normal operation was restored. No leaks observed during service.
Near Waco, TX 76710
Steve C.
Job Details: 01/03/2019
WASHER MAYTAG MFW9700SQ1 Arrived on site to replace the flow meter and bellow due unit not working properly. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Austin, TX 78704
Scott
Job Details: 01/03/2019
DRYER MAYTAG MEDB835DW4 "Arrived on site for dead dryer . Found outlet is burned and melted , getting full voltage thru one terminal leg. Will need to have an electrician replace outlet . Also recommend changing 3 prong cord changed . No lint build up at time of service . Job complete ."
Near Austin, TX 78757
Cliff
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure on RC evaporator as well as almost complete no cool in the freezer. Unit is not cycling properly and every time I put unit into diagnostics unit would completely power cycle and reset. Was not able to run any test through diagnostics at this time. Defrost failure caused by user interface miscommunication with RC evaporator and RC temperature sensors. Power cycling most likely caused by pantry control. Sensor harness, user interface, and pantry control will need to be replaced to complete repairs. Advised homeowner on possible other failures due to electrical short. Homeowner want to contact whirlpool prior to proceeding with repairs due to age of unit.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/03/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site and demonstrated poor airflow coming as a result of the vent being inadequate. Advised accordingly. All else with unit checks good.
Near Austin, TX 78721
Joseph C.
Job Details: 01/03/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for “clothes not washing” complaint. Inspected unit and found washplate stripped, due to coins getting caught between washplate and basket. Cleared out coins and removed and replaced washplate. Calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Buda, TX 78610
Leonardo
Job Details: 01/03/2019
DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to test unit for no power. Test unit and found unit not turning on. Test unit by checking junction and found wire nut melted on black wire. Replaced wire nut test unit and unit getting power at this time job complete
Near Burnet, TX 78611
Thomas L.
Job Details: 01/03/2019
REFRIGERATOR WHIRLPOOL GX5SHDXVB01 Arrived on site for no cool condition. Found that the compressor was shutting off and on. Found that the starting device for the compressor had failed. Replace device and unit now starts properly. All water connections are dry.
Near Leander, TX 78641
James
Job Details: 01/03/2019
MICROWAVE WHIRLPOOL WMH31017HS1 Arrived on site and tested operation. Found turn table motor not running and no voltage to motor. Installed new control and still no operation. Installed new motor and found the the harness has melted together causing no voltage to turntable. Unit will need new harness to complete repair. ; ordrng 1 W11219759 (HARNESS)
Near Killeen, TX 76549
Al
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect unit not cooling and PO error code. I determined it was a problem with the main control board. I removed and replaced the control board and unit tested as designed.
Near Austin, TX 78759
Scott
Job Details: 01/03/2019
REFRIGERATOR KITCHENAID WRV986FDEM01 Replaced harness . Still pantry control . Too late to call tech line . Send Sr tech to look at unit . No water leaks detected ; saved tckt