Near Dripping Springs, TX 78620
Brandon
Job Details: 09/14/2020
DISHWASHER GE GDF540HSF2SS "Arrived on site to replace control board kit, the box did not have the control board inside. Contacted Shana for parts research.; ordrng 1 CNOTE (PARTS RESEARCH MAIN CONTROL) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for freezer not freezing. Customer defrosted the refrigerator prior to our arrival because the freezer had frozen over again. Thermistor was loose and out of range. Replaced thermistor and installed with foil tape and zip tie. Ran heating element around coils to ensure it was working. All tested good. Operating as designed. Job complete.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS576FIDM01 "Arrived on site to install previous diagnosed parts. I replaced the broken thermistor cover in the fresh food section. I opened the box for the freezer door and found the incorrect part. See so quick pic. I double checked the M&S, and doubled checked the correct part ordered. Everything is correct. I spoke with SR about the part. The office will reschedule. See so quick pic for correct door, wrong door, shipping label, and wpl parts label.; ordrng 1 FREEZERDOOR (STAINLESS STEEL )"
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWC415EW1 "Arrived on site for wet load at end of cycle . Found unit having hard time draining . Found Bobbie pins stuck in motor blade . Removed pins and replaced drain motor . Ran diagnostics all checked normal . Job complete ."
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE404DSS0 Arrived on site for dishwasher not cycling properly. Upon arrival I ran the diagnostics test on unit. I found after a few test cycles that the unit is functioning as designed other then the drain pump. When the unit is first started it is supposed to drain prior cycles remaining water then continue to the next cycle. WPW10531320)
Near Austin, TX 78733
Kevin
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site to replace inlet valve from previous diagnosis. Replaced inlet valve, tested unit, unit works good. Ran test 52(calibration). Ran test 51(auto cycle) unit works good. No leaks detected."
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer making noises. Upon further inspection, I placed the unit in diagnostics and test3d the high spin mode in manual test mode and the unit began to make a loud screeching metal on metal noise. Due to the unit making the same screeching noise as before, I contacted techline and spoke to Leon and advised of my findings from testing the unit. Leon advised that there are no service pointers for this unit regarding the unit making screeching noises during spin cycle. Due to replacing the gearcase at the last service call and the noise stopped, Leon recommended replacing it and the drive block and advised that the previous file number (7728033606) would be used. I removed and replaced the gearcase and retested and the unit made the same noise, but louder this time. I contacted techline again and spoke to Chris and advised of the history and most recent conversation with tech Leon and his recommendations. Chris recommended replacing
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ Arrive on site for fridge leaking. I inspected the unit and work area. I found ice build up at the bottom of the freezer. I gained access to the evap drain and found like clogged. I removed all the ice and cleared the evap drain pan. I gained access to the drain tube in the back of the unit and steamed it clear. The evap tray is now draining properly. No water leaks detected. Job complete.
Near Austin, TX 78725
Luis
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for no cool. Diagnosed a defective compressor,replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR JENN-AIR JFFCC72EFS00 Arrived to replace control board and evap cover from previous diagnosis. Replaced evap cover and control board. Tested unit, unit works good. No leaks detected. Verified control board was proper software version 700 or greater based on service pointer W11033419D. Job complete."
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to follow up on range that customer said was having fluctuations of close to 100 degrees. Called whirlpool and talked to Bruce SR7728790700. Asked Bruce what the normal range of temps is during a cycle, and they said there is no benchmark for temp swings, but to calibrate based on 3 post preheat settings. Readings were as followed 301. 377. 325. 380. 336. 381. Averaged out to 350 exactly which is in spec. No errors or bad parts found. Had customers husband and wife present during process and I advised them on what the process was and what the readings are. All is working as designed. Call complete."
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite for the washer leaking water . Ran diagnostics and found that the hot water valve was not shutting off all the way causing water to leak into the basket. Replaced water valve assembly and washer tested good and no leaks detected complete.
Near Lockhart, TX 78644
Richard
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 Arrived onsite for the refrigerator ice maker not dispensing ice. During testing found that the ice maker is leaking water into the the ice container causing it to freeze up and not allowing ice to dispense. Auger motor and ice container tested good. Will need ice maker. Ordering parts and office to schedule ; ordrng 1 W11099789 (icemaker)
Near Kyle, TX 78640
Robert
Job Details: 09/14/2020
FREEZER WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of not cooling. Found compressor cycle off immediately after starting. Replaced start and test compressor remains running properly. No leaks detected at time of service.
Near Round Rock, TX 78681
David Z
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to diagnose dishwasher not washing dishes. Ran diagnostics and found errors F4E3 Heater circuit failure , F7E1 wash motor not running. Found the motor was not coming on at all during cycles. Recommended repair is a new sump, motor is plugged in and getting voltage. Provided estimate of Parts $201.15, $209.99 Labor + tax. Customer approved. Ordering sump. Office to reschedule when we have shipping date available on sump. Call complete.; ordrng 1 W11460945 (SUMP AND MOTOR )"
Near Manor, TX 78653
Matthew
Job Details: 09/14/2020
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite to replace ice maker. Replaced ice maker, tested unit and unit functioning properly. Forced harvest, and watched water fill tray. Job complete."
Near Cedar Park, TX 78613
James
Job Details: 09/14/2020
WASHER MAYTAG MVWX655DW Arrived on site and tested operation. Found unit not draining and drain pump just humming when unit plugged in. Removed water and accessed drain pump. Found motor of pump locked up. Installed new pump and tested operation. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator water filter. Upon further inspection, I found the filter was jammed and would not come down after opening the filter cover. This is the first time the filter has had to be replaced. I found the filter head was not seated correctly and causing the filter to be jammed. I corrected the filter head and removed the filter. No water leaks observed during service, job completed."
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite for damaged oven door gasket. Upon inspection I found the gasket burnt with a hole in it. I replaced the gasket and the oven is working as designed at this time. Job complete.
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
WASHER MAYTAG MVWB865GC0 Arrived on site for broken agitator . Found agitator defective as well as cap . Ordering agitator and cap . No water leaks detected at time of service. Call to set return; ordrng 1 W10863011 (dispenser) and 1 W11161960 (agitator)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DW1 Arrived onsite for washer leaking water from the unit. Upon inspection I found the inlet valve in the unit leaking water over the connector located under the valve and spreading. I removed the valve and replaced with new. unit is working as designed and no leaks detected during the time of service. Job complete.
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site for unresponsive UI . UI is not responding at all to most commands . Checked Harness connections . Found where puddles of water had dried . Also found same under blower housing . Found air flow restriction, causing moisture to build up behind UI control . Ordering console and will replace control same time . Recommended to customer to have vents cleaned before repair . Call to set return ; ordrng 1 W11124268 (console)"
Near Georgetown, TX 78633
James
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site and tested operation. Found fresh food evaporator frozen solid. Tested thermistors and fans. Found fresh food evaporator fan has failed and thermistor reading open. Customer to thaw unit for 48 hours to thaw unit for repair and place towels around to catch water.
Near Round Rock, TX 78665
Cliff
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived on site to diagnose a refrigerator with LED lights not operating properly. Found upper RC LED driver failed. Replaced LED driver and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78705
Jacob
Job Details: 09/14/2020
WASHER WHIRLPOOL CAE2743BQ0 "Arrived onsite to replace part ordered. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
REFRIGERATOR MAYTAG MFX2570AEM4 Arrived onsite for the refrigerator leaking water and not making ice. Replaced ice maker and harness and ice maker tested good and filled with water. Replaced drain tube and removed clog.
Near Austin, TX 78754
Matthew
Job Details: 09/14/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for oven temperature. Tested unit and found that recorded temp was not targeted temp for oven. After inspection found faulty oven sensor. Replaced sensor, tested oven at 400 degrees. Recorded low of 380 and high of 428. Oven is averaging 404 degrees set at target temp of 400. Job complete."
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KSF26C6XYY04 "Arrived on site to inspect refrigerator leaking water from underneath. Upon further inspection, I found the unit toeplate was removed and at the front of the unit was a small puddle of water. I pulled the unit out and found more water under the unit. I removed the back panel and found where water is puddling under the evaporator tray due to the tray being cracked. I remove the RC drain tube and found it was clogged. I cleared the tube and it is operating as designed. While at the back of the unit, I found a sweat spot on the ack panel at the location of the RC evaporator (photos). I put the unit back in place and found that both door gaskets are badly torn at the bottom of the doors. Also found where the ice dispenser door is not sealing good and causing warm air to go up into the bin and melt ice. The right RC door hinge is badly worn and causing the door to squeak.
Near Round Rock, TX 78665
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite to install previously diagnosed parts. I installed the magnetron capacitor diode and transformer. I tested unit and is spinning heating and lighting as designed. Job complete.
Near Lockhart, TX 78644
Leonardo
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control board. Replaced board test unit and unit heating correctly element getting nice and red job complete.
Near Austin, TX 78745
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on job for complaints of noise. Ran diagnostics and found no codes. Looked under washer and found styrofoam stuck in cover rubbing on floor in wash cycle. Removed styrofoam and test. No leaks detected at time of service
Near Austin, TX 78732
Brandon
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling properly, found fresh food section evaporator covered in ice, ordering fan motor with thermistor, evap cover, drip pan and controls. ; ordrng 1 W10525237 (pan-drip) and 1 W10564044 (cover-evap)"
Near Austin, TX 78736
Brandon
Job Details: 09/14/2020
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site for customer complaint of unit not washing found wash motor not engaging, found door open error code, ordering wash motor and door latch.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10591570 (pump&motor)"
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
COOKTOP KITCHENAID KCGS956ESS02 "Arrived on site to inspect cooktop leaking gas. Upon further inspection, customer advised that someone looked at the gas leak issue and found the regulator leaking. Using my liquid gas leak detector, I checked the regulator, gas line connection and the fitting that connects the regulator to the gas line and found a small leak at the fitting. Due to this issue, I removed and replaced the regulator and placed some gas tape around all connections and the fitting and tested the gas line. I placed more liquid gas leak detector on all connections and no leaks were found. I advised the customer of my findings and repairs. No gas leaks detected at the end of service, job completed."
Near Austin, TX 78727
David Z
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to follow up on refrigerator that was running warmer then before in RC. Found temps at 54 on arrival. Redid connection and removed length from thermistor connection. Reset unit and heard cooling and felt air coming from diffuser. Advised to give up to 24 hours to acclimate, but if unit does not cool further we need to order a new Ui and Thermistor. Call complete."
Near Georgetown, TX 78628
Lou
Job Details: 09/14/2020
WASHER KENMORE 110.2513241 "Arrived on site to inspect washer not spinning/draining. Upon further inspection, I placed the unit in diagnostics showing error code F0E2, F8E1, F3E1, & F2E1. I cleared the codes ad continued with testing and the unit completed testing. Per the F3E1 code, I removed the sensor tube from the control and blew through it and it was clear. I checked it at the outer tub and found it attached and no holes in the tube. Following the tech sheet for the F8E1 long fill/no fill, I tested ohms to the valve and found it slightly out of range, but it filled during testing. Also found the gearcase is louder than normal and will eventually need to be replaced. I found the customer is using too much detergent which possibly caused the unit to have all of the error codes.
Near Georgetown, TX 78633
Lou
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I found the right rack stop was broken. Using a stop from my van stock (WPW10082861), I replaced the old stop and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator creating condensation. Upon arrival the customer pointed out that inside the fresh food section there was a lot of ice build up on the damper motor and you could hear the damper motor grinding and not opening and shutting properly. I also found that the fresh fruit side door at the top left corner of the door did not allow for the gasket to seal properly along these refrigerated unit so I reheated to reshape the gasket to seal properly and I replace the damper motor to ensure that there would be no more condensation buildup from the fresh food section. Unit is not working as designed call
Near Round Rock, TX 78665
Cliff
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site to diagnose a dishwasher with a door that is not opening and closing properly. Tested unit and found broken friction pads. Replaced both friction pads and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78753
Matthew
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DC4 "Arrived onsite to replace previously diagnosed parts. Replaced housing, ran test 51 for auto cycle, all passed. No additional leaks from dispenser or other areas. Job complete."
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect wall oven temps. Upon further inspection, the builder advised that the unit was tested by the inspector using a laser temp gun and advised that the temps were off. Using my multimeter with thermal lead I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My five temp readings were 381, 329, 372, 343, 368 for an average of 358.6 degrees for the average temp. I advised the customer that the unit is operating as designed. Also advised that the unit has to be tested using a multimeter with thermal lead in order to get an accurate reading on air temps and not surface temps like when using a laser temp gun. No repairs needed at this time. Job completed."
Near Georgetown, TX 78628
James
Job Details: 09/14/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and installed new oven bottom. Ensured proper fit. Unit tests good. Job complete
Near Temple, TX 76501
Cliff
Job Details: 09/14/2020
DRYER MAYTAG MED6230HW1
Near Leander, TX 78641
David S
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for dishwasher light blinking. I inspected the unit and work area. I found fault code F5E1, door stuck open. I gained access to the lid latch and replaced with new. I ran the unit through a diagnostics cycle. The unit operated as designed. Job complete. No water leaks detected."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/14/2020
REFRIGERATOR GE GFSS6KKYCSS "Arrived on site for customer complaint of unit leaking, found drain lines in back clear, found evaporator cover broken and not creating seal. Ordering evap cover. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WR13X10808 (asm cover-evap ref)"
Near Austin, TX 78732
Brandon
Job Details: 09/14/2020
DISHWASHER KITCHENAID KUDT03FTSS2 "Arrived on site for customer complaint of unit not powering on, found failed bi metal, I replaced bi metal, unit tested good.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for a refrigerator still frosting up. I found the RC evaporator frosting from left to right and the first set of intake holes on the left frosted over. I removed the frost. I found the drip pan level. I found one of the enclosure anchors for the evaporator cover screws broken off the enclosure housing causing a warm air leak resulting in the frost. The evaporator assembly will need to be replaced. Ordering parts authorization, SS tech, 2 hour job, 2EA 67006425 screw, & W10917531 evaporator.; ordrng 1 2HOURJOB (2 HOUR JOB) and 2 67006425 (screw)s and 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION) and 1 SSTECHNEEDED (SS TECH NEEDED) and 1 W10917531 (evaporator)"
Near Liberty Hill, TX 78642
Lou
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered part. Due to the doo gasket failing, I removed and replaced the gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78717
Lou
Job Details: 09/14/2020
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect range cooktop damage. Upon further inspection, I found a small dent at the right corner the cooktop. I removed and replaced the cooktop and tested. Unit is operating as designed. Job completed."
Near Austin, TX 78758
Luis
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS311SDHM02 "Arrived on site for no cool. Pierced low side pressure reading +20 diagnosed a defective compressor,ordering a new compressor job will need 2HRS; ordrng 1 2HRS (2 HRS) and 1 W10507884 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV)"
Near Round Rock, TX 78665
Cliff
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling. Found defrost failure in RC evap due to communication error. UI, main control, an RC evap fan motor/harness will need to be replaced to complete repair. Return date set for 9/16/20 for cL only per homeowners request. Homeowner will thaw unit 48hrs prior to service.; ordrng 1 CLONLY (CL ONLY) and 1 W11087438 (motor-evap)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/14/2020
DRYER WHIRLPOOL WED8900BC0 "Arrived on site for customer complaint of check vent light coming on, I found lint build up on back of lint screen, I checked unit with vent disconnected, unit tested good. Told customer to keep an eye on lint build up on back side of lint screen and that’s an indication of poor venting. Unit tested good, collected service fee on cc."
Near Lampasas, TX 76550
Al
Job Details: 09/14/2020
OVEN WHIRLPOOL WFE525S0JZ0 "Arrived on site and inspected range that wouldn’t turn off.Customer advised she has to turn the unit off at the breaker.I removed and replaced the main control, reassembled and unit tested as designed.Job complete"
Near Martindale, TX 78655
Richard
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator lights not working properly. During testing found that the freezer led module is no good. Replaced module and all the led lights are working good. Complete
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to test unit for bottom fresh food drawer sticking. Found ice buildup on left side of fresh food evap directly above the drain. Used steamer and got drain cleared. Set unit to 8hr defrost per tech line. Techline also recommended if issue persists to replace drain pan and thermistor. If issue persists we will need drain pan(W11162078) and thermistor kit(W10316760). Sr#. 7728787779"
Near Austin, TX 78746
Kevin
Job Details: 09/14/2020
COOKTOP WHIRLPOOL KCGS556ESS01 Adjusted all burner flame heights to customer requests.
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL wrS973cidm00 Arrived Onsite For The refrigerator FF section not cooling properly. During testing found that the evaporator is frozen solid. Tested evaporator fan motor and it came on but not pushing air very well. Tested defrost and could not really hear the sizzling noise from defrost. Ordering evaporator fan assembly and thermistors and controls to fix the issue. Office to schedule. ; ordrng 1 W10316760 (thermistor) and 1 W10316760 (thermistor) and 1 W10822639 (cntrl-elec) and 1 W10857624 (heater) and 1 W11098695 (fan-scroll) and 1 WPW10743957 (cntrl-elec)
Near Jarrell, TX 76537
James
Job Details: 09/14/2020
DRYER WHIRLPOOL WED5620HW1 Arrived on site and tested operation. Found unit is running but has communication error. Customer stated the unit quit running and would not power on for a day or 2. Unit then began to operate properly. Due to incorrect wiring at installation the unit will need new control and console to correct reoccurring issue. ; ordrng 1 W11378949 (CONSOLE)
Near Austin, TX 78750
David Z
Job Details: 09/14/2020
WASHER KENMORE 110.2892479 "Arrived on site to diagnose washer that was stopping midn cycle consistently. Ran unit with lid open and put screwdriver in switch. Once screwdriver was removed and lid closed, it stopped right after rinse, before spin. If you press on lid you can hear switch click. Unit needs new lid switch. Replaced lid switch and all is working as designed.
Near Austin, TX 78759
Luis
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL GSC25C4EYW01 Arrived on site for a defective diffuser. Removed defective diffuser installed new diffuser assembly.
Near Lakeway, TX 78738
Brandon
Job Details: 09/14/2020
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of front right burner not igniting, found broken ignitor, I replaced ignitor, unit tested good."
Near Pflugerville, TX 78660
Scott
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDF330PAHS3
Near Austin, TX 78753
Jacob
Job Details: 09/14/2020
REFRIGERATOR AMANA ART318FFDS06 Arrived onsite for unit not cooling. Checked unit. Found that unit is not cooling. Submitted sealed system check list. Ordered parts. Office to reschedule ; ordrng 1 W10798748 (start-dev) and 1 W11107829 (DRIER) and 1 W11135151 (COMPRESSOR )
Near Leander, TX 78641
David S
Job Details: 09/14/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site for washer not draining. I inspected the unit and work area. I gained access to the drain pump and found the filter clogged and the impellers broken. I replaced the drain pump with new. I reassembled the unit, and ran a diagnostics cycle. The unit operated as designed. No water leaks detected. Job complete."
Near Austin, TX 78750
David Z
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to diagnose dishwasher not dissolving pods, as well as a couple of dents. Customer pointed out the bottom rack was experiencing some resistance when going in and out, and the kick plate had a dent in it. Found the inlet valve was not allowing enough water in to fully fill the unit and as a result pump was barely moving any water. Replaces inlet valve. I popped the dent in the kick plate out, and also tapped a small dent out of the cabinet to resolve the sticky drawer. Customer approved me just pounding out the dent vs replacing the tub. All is now working as designed. At customer request I also moved the retaining tabs from the top of the unit to the sides. No water leaks found, call complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL KSF26C4XYY00 Arrived onsite for refrigerator not dispensing water. Upon arrival the dispenser was working as designed. The customer showed me a video of a chattering noise and no water coming through the dispenser. I tested the dispenser and could not get the issue to recreate. I inspected the filter housing and the inlets valves but all checked good after speaking with CS we determined that the issue must be with water pressure within the houses foundation. I explained to the customer the affects of high pressure on these valves. We turned the water to almost all the way off at the wall. I advised a water pressure reduction valve might be necessary to remedy the dispenser chattering. But no repairs needed at this time to the unit. Job complete.
Near Round Rock, TX 78665
Kayman
Job Details: 09/14/2020
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived onsite for microwave with condensation build up in cavity. Upon inspection I found the unit heating spinning and lighting as designed. Customer showed me that it steams when moist foods are cooked we tested bacon. I explained that with moist foods there will be some steam that arises but I assured him that this is normal. I checked for any venting issues but I found non. I tested the fan function I heard the flap opening to vent out. No repair is needed at this time.
Near Austin, TX 78738
Brandon
Job Details: 09/14/2020
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap missing, and condenser coil dirty, I cleaned condenser coil and added coke cap to test, unit tested good in diagnostic mode.
Near Austin, TX 78728
Luis
Job Details: 09/14/2020
REFRIGERATOR MAYTAG WRT518SZFM "Arrived on site for door issues. Found freezer door not sealing correctly,removed packages found bottom of freezer door tubing on inside liner,removed door and added a washer to the hinge,tested door operation unit working as designed and sealing"
Near Austin, TX 78749
Robert
Job Details: 09/14/2020
WASHER WHIRLPOOL WTW8500DW5 Arrived on job for complaints of noise and not spinning. Found the gearcase cause of noise will need to replace gearcase and washplate. Also check latch did get code for latch error. ; ordrng 1 W10752283 (washplate) and 1 W10811956 (drum assy)
Near Austin, TX 78725
Jacob
Job Details: 09/14/2020
RANGE AMANA AGR5330BAB3 Arrived onsite for rear left burner not igniting properly. Tested unit. Some times the burner would take slightly longer to start up. Replaced burner and burner cap. Tested unit. Unit test good. No issues at this time. Job complete
Near Cedar Park, TX 78613
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for produce going bad after a couple of days. I inspected the unit and work area. I found the fridge set to 4 degrees in the freezer and 40 degrees in the fridge. I did a temp test and found the freezer at 4 degrees and the fresh food section at 40 degrees. I put the unit into diagnostics and found all fan and thermistors working as designed. I called techline and advised them of my findings, sr#7728790171, tech line advised the temperature is set to high in the fridge, and advised that the fridge by design pulls moisture out of products to cool them down. They advised there are no parts to replace since everything is working as designed. I spoke with the customer about the units operation and what Techline advised. Job complete. No water leaks detected."
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. I inspected the 7nit and work area. I found the shut off arm stock in the off position. I tried to move the arm and it would not move. I removed the old shut off arm and tested with the a new one, and to the same result. I am replacing the ice make due to shut off arm being stuck. I placed the new icemaker and original shut off arm in the unit and it worked as designed. Job complete."
Near Austin, TX 78723
Jacob
Job Details: 09/14/2020
OVEN WHIRLPOOL WFC310S0EB3 Arrived onsite for unit not heating in bake. Tested unit. Found that unit would not heat. Replaced control board to unit. Tested unit. Unit test good. No issues at this time. Job complete
Near Waco, TX 76706
Jonathan M
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRT108FZDW05 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced coupler, dye dryer, and compressor and placed unit under a vacuum. Unit held vacuum for over 10 minutes. Added refrigerant to the unit and pressures went up to 140 psi on the high side and zero psi on the low side. Unit had a good frost pattern and unit is working as designed. Call complete."
Near Kyle, TX 78640
Robert
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job for complaints of not cooling. Found faulty starter. Replaced start device and test. Operation normal compressor running. No leaks detected at time of service.
Near San Marcos, TX 78666
Leonardo
Job Details: 09/14/2020
MICROWAVE GE JVM1631WB004 "Arrived on site to test unit for not working correctly, test unit found display not working, can not see numbers on display, unit also not heating, turn table not rotating, found bad MPCB, turn table motor, magnetron, cap, fuse, and diode, ordered MPCB and TuRn table motor, will need autho, office to reschedule.; ordrng 1 WB26X10038 (TURN TABLE MOTOR ) and 1 WB27X10473 (MPCB)"
Near Leander, TX 78641
James
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and inspected unit for sealed system leaks. Found dye on fresh food evaporator. Installed new evaporator and drier. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested for proper cooling. Unit cooling properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete
Near Austin, TX 78723
Jacob
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite for unit staying on with cleaning light blinking. Tested unit. Could not get past the cleaning light no turning off. After further inspection. Found that the control board needs to be replaced. Replaced control board. Tested unit. Unit test good. No leaks at this time. Job complete.
Near Austin, TX 78758
Matthew
Job Details: 09/14/2020
OVEN WHIRLPOOL WGG745S0FS00 "Arrived onsite for double oven, top oven not heating up. After testing unit found bake element not drawing any amps. Broiler works fine. Need to order bake igniter WP7432P143. Office to reschedule ; ordrng 1 WP7432P143 (IGNITER BAKE)"
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived on site for a washing machine that’s intermittently tripping the breaker. Inspected unit and work area. Placed unit in service diagnostics and found no stored error codes. Customer advised that the unit is doing this when it’s just getting into the spin cycle. Placed unit in an auto test and unit ran as designed. Placed unit in a manual hi speed spin and took amperage. Unit did not pull over 7 A during the spin cycle. Placed unit in a manual fill test and ran the high speed spin test and drain. Unit did not pull over 10 A. Had customer add several towels and jeans to the unit and replicated the same process. Unit still did not pull over 10 A. Tested unit twice in a spin and drain in drain and spin. Unit still did not pull over 10 A and did not trip the breaker. Customer is on a GFCI breaker and due to all testing, advised her the only issue could be with her breaker. Advised her to have an electrician swap out her GFCI breaker for a standard breaker
Near Round Rock, TX 78664
Scott
Job Details: 09/14/2020
MICROWAVE AMANA AMV2307PFS4 Arrived on site for microwave making noise . Found blower blades hitting plastic housing . Replaced vent fan . Units operating properly. Job complete .
Near Austin, TX 78738
Brandon
Job Details: 09/14/2020
REFRIGERATOR JENN-AIR JB36NXFXRE01 "Arrived on site for customer complaint of lights not working in both sections, found failed modules, I replaced modules, unit tested good."
Near Copperas Cove, TX 76522
Al
Job Details: 09/14/2020
DISHWASHER GE GSD580P-35BA "Arrived on site and inspected dishwasher and found the unit leaks due to cracked escutcheon, customer advised the knob timer is intermittent and doesn’t always work.On this date, I could not get the unit to power on. There was power to the unit, but unit wouldn’t turn on.Unit will also require apartment knob timer and cycling switch.Ordering needed parts.Needs more work.; ordrng 1 WD09X0257 (KNOB TIMER) and 1 WD21X0516 (CYCLING SWITCH) and 1 WD34X0826 (Escutcheon)"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site to inspect freezer for making loud noises, upon inspection found the tubes rattling along metal pan, placed sealer under tubings, no rattling found. Complete"
Near Lorena, TX 76655
Jonathan M
Job Details: 09/14/2020
WASHER MAYTAG MVWB765FW0 "Arrived on site for a washer that is leaking from the left back side of the unit and is making a sound during agitation and spin cycles. Inspected unit and work area. Found leak coming from cracked housing. Ran unit through an auto test and found gear case bearings going bad and unit sounding like an airplane taking off during the spin cycle. Customer advised that I had been doing that for a while but then it just gotten louder recently. Attempted to remove the agitator and found agitator completely seized onto the gear case. Unit will need outer tub, inner basket, filter, spanner nut, gearcase, housing, agitator, clean out filter, and screw for repair. Office will need to get authorization for repair due to the cost of repair and contact the customer when parts are made available. ; ordrng 1 W10811956 (GEARCASE) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11032711 (washer) and 1 W11161960 (agitator) and 1 W11172234 (housing) and 1 W11219
Near Austin, TX 78717
Kayman
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to install previously diagnosed parts. I installed the right side RC door gasket. Gasket sealed as designed. Job complete.
Near Crawford, TX 76638
Jonathan M
Job Details: 09/14/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for a dishwasher that won’t spray out of either spray arm. Inspected unit and work area. Attempted to place unit in the service diagnostics and unit would not turn on. Turned off the diagnostics and tested the drain pump. Drain pump initially kicked on signifying that the door latch is running as designed. Ordering both pump and motor and control for full repair. Office will need to contact customer when parts are available due to out of stock and PSP items.; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (PUMP AND MOTOR)
Near Kyle, TX 78640
Richard
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator inlet tube leaking water. During installation of new water line found that it was not long enough. Was able to find the water line on the parts illustration. Ordering parts and office to schedule ; ordrng 1 8201597 (tube-water)
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found refrigerant leak in fresh food evaporator has caused slow loss of cooling overtime. Compressor, evaporator, and filter dryer will all need to be replaced to complete repairs. Office will need to have repairs authorized and set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Temple, TX 76502
Jonathan M
Job Details: 09/14/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a lead that is cracked. Inspected unit and work area. Found lid completely cracked and broken at the left hand. Replaced lead and tested spring. Unit appears to be working as designed. Call complete.
Near Lampasas, TX 76550
Al
Job Details: 09/14/2020
WASHER MAYTAG MVWB835DC3 Arrived on site and inspected washer for same issue as previous repair.Unit is dead and won’t power on.Voltage at the wall and at the control we’re @120 volts.Unit will need a console to complete the repair.Ordering the console..Called office and console will be covered .Needs more workOffice to reschedule the customer for return visit.; ordrng 1 W11120178 (CONSOLE)
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2020
DISHWASHER KITCHENAID KDTM404EBS1 Arrived on site for dishwasher needing previously diagnosed motor and dispenser. After installing parts I retested unit to ensure there were no longer any leaks. Unit functioning S designed call complete.
Near Jarrell, TX 76537
Tyler
Job Details: 09/14/2020
REFRIGERATOR KITCHENAID KRFC302EBS00 Arrived on site for refrigerator needing a new door gasket that was broken. Upon arrival I found the right side fridge door gasket magnet had fallen out of the door gasket itself
Near Hutto, TX 78634
Cliff
Job Details: 09/14/2020
WASHER MAYTAG MHW6630HC0 Arrived on site to diagnose a washer that is shaking abnormally during spin. Found shock absorbers not operating properly. All four will need to be replaced to complete repairs. Office will need to set return appointment due to part availability.; ordrng 4 W11117022 (SHOCKS)s
Near Lorena, TX 76655
Jonathan M
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for a refrigerator that was freezing food in the refrigerator section and not making ice intermittently. Inspected unit and work area. Found dampener door not closing. Removed icemaker assembly and replaced damper control. Found unit working as designed. Call complete.
Near Temple, TX 76501
Jonathan M
Job Details: 09/14/2020
DRYER MAYTAG MEDB765FW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced overlay and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
David S
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge fan making a noise. I inspected the unit and work area. I found the fresh food evaporator covered in ice. I found service pointer W11092686F, for this issue. I am ordering the necessary parts according to the service pointer. I am also ordering a control UI and the fresh food Evap motor, and the evaporator cover as it is warped. The office will reschedule when we have an eta on parts. I instructed the customer how to defrost the unit, and on towel placement to prevent any water damage. ; ordrng 1 W10848301 (cntrl-elec) and 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 2 W11456069 (CLAMPS)s and 1 W11457241 (DRIP PAN )"
Near New Braunfels, TX 78132
Noah D
Job Details: 09/14/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect fridge for not making ice, upon inspection found the valve not allowing water through, ordering valve and returning with icemaker. Office to reschedule ; ordrng 1 W10726788 (VALVE)"
Near Belton, TX 76513
Jonathan M
Job Details: 09/14/2020
DRYER WHIRLPOOL WED5000DW2 Arrived on site for a dryer that won’t heat. Inspected unit and work area. Tested voltage going to the unit found proper voltage. Took back cover off and tested several components. Found thermal cut off bad. Replace thermal cut off and tested unit. Unit is working as designed. Call complete.