We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near New Braunfels, TX 78132
Andrew
Job Details:
08/31/2021
Arrived on site to replace recirculating pump and filter head from previous diagnosis. Pump is was sent with is external drain pump. Needing recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)
We serviced a
FRIGIDAIRE MICROWAVE
Model PLMV169DCD
Near Austin, TX 78727
David S
Job Details:
08/31/2021
Arrived on site for microwave display not working and the door sagging. I inspected the unit and work area. I found the door sagging and the handle coming off the door 5304448492 making it no possible to open the microwave. I found the display frame 5304448491 falling apart.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near New Braunfels, TX 78132
Noah D
Job Details:
08/31/2021
"Arrived on site to inspect unit for rust spots in main cab of oven. Upon inspection found small spots of rust that did not cause any issue with cooking
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB
Near New Braunfels, TX 78130
Noah D
Job Details:
08/31/2021
"Arrived on site to inspect unit for not heating normally. Upon inspection found the switch broken causing a overheat, replaced switch and all the functions worked normally. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Lakeway, TX 78734
Brandon
Job Details:
08/31/2021
"Arrived on site for customer complaint of upper track broken, found right side upper track broken, I replaced track, unit tested good.
We serviced a
MAYTAG REFRIGERATOR
Model MTF1943ARW
Near Temple, TX 76502
Tyler
Job Details:
08/31/2021
Arrived on site for refrigerator needing previously diagnosed s.s. Repair. Upon arrival reconfirmed issue then proceed to install needed compressor ui dryer etc. after pulling a vac and finding no leaks I charged unit with 3.75oz of refrigerant per manufacture for unit and reasse and tested unit. Found psi levels around 0 and 150 after 5 minutes and steady. Unit needs 24 hrs to cool call complete
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Harker Heights, TX 76548
Tali W
Job Details:
08/31/2021
"Onsite to install previously diagnosed parts. Replaced UI panel. Tested unit in normal cycle and timed cycle, turned off/on multiple times. Unit heats and responds to input, functioning as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Holland, TX 76534
Tali W
Job Details:
08/31/2021
"Onsite for washer getting clothes stuck under agitator. Found small pot holder stuck under agitator. Tightened spanner nut and replaced agitator due to spacing between agitator and basket. Ran diag cycle, unit now functioning as designed. Also, informed customer to try using a garment bag when washing clothes to prevent smaller items from getting stuck underneath. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Copperas Cove, TX 76522
Al
Job Details:
08/31/2021
Arrived on site and inspected newly purchased side by side refrigerator cooling issues in the refrigerator compartment. Checked temperatures in both and got -4 & 39. Found the damper was defective and replaced it. Advised customer to allow 24 hours for the unit to reach optimal temperatures. Job complete
We serviced a
WHIRLPOOL RANGE
Model RF366PXGN1
Near Killeen, TX 76549
Al
Job Details:
08/31/2021
Arrived on site and inspected door customer removed and disassembled to clean and was faced with aged brittle parts of the door that broke so she wasnt able to reassemble after cleaning. Ordered parts needed. Office to schedule return services due to part availability ; ordrng 1 3186296 (Door liner) and 1 8184858 (Right trim BLACK) and 1 8184858 (Door trim LEFT) and 1 3196819 (Top trim black)
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJWH1
Near Waco, TX 76712
Jonathan M
Job Details:
08/31/2021
Arrived on site for dishwasher that?s leaking. Inspected unit and work area. Found the dishwasher full of water even though the unit was turned off. Checked underneath the sink and found the drain line going uphill into the garbage disposal. Drained out the unit and tested the unit in a normal wash cycle. Found the unit leaking immediately as the spray arms started. Open the door and found the bottom right hand corner of the door gasket not engaged in the door seal. Ran gauge the gasket and tested the unit. The unit start leaking immediately.Test the unit with a customer present and showed that the leak had been resolved. Went over the drain line issue as well as the door gasket issue. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Liberty Hill, TX 78642
Cliff
Job Details:
08/31/2021
Arrived on site to diagnose a range that is not functional. Found wall outlet worn out preventing proper contact with plug. Homeowner will need an electrician to correct the issue.
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Hewitt, TX 76643
Jonathan M
Job Details:
08/31/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the on and off switch and tested the unit. Found the unit directional switch was out of place. Attempted to refit directional switch and Ian is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS1
Near Killeen, TX 76542
Al
Job Details:
08/31/2021
"Arrived on site and inspected dishwasher issues. Confirmed the complaint and ran diagnostics and found the unit filled and cut off just after filling. I accessed the junction box and replaced the wire nuts. Tested the unit in consumer mode and found the unit wasnt filling, but would wash and drain. Ordering the inlet valve and will return with the control and switches. Unit will also need the console due to the start button sticking and not responding. Needs more work. Office to schedule return services.; ordrng 1 W10195049 (REG, WATER INLET)"
We serviced a
FRIGIDAIRE WASHER
Model LAFW3511KB0
Near Killeen, TX 76549
Al
Job Details:
08/31/2021
Arrived on site and inspected front load washer. Customer pointed out the door strike was broken. I photographed it and will order 131763302 Striker to complete the repair. Needs more work ; ordrng 1 131763302 (Door Striker)
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Belton, TX 76513
Tali W
Job Details:
08/31/2021
"On-site for ice machine not making ice. Customer informed me that this unit is a replacement due to the original having visible damage. Customer stated replacement unit is not making ice, the door is loose, and installers (Fergusons Austin, Tx) sent a different model that was black instead of a stainless model as before. Also, that the installers switched the stainless door from the old model to the new one and added shims to it. The door is loose, has shims installed where the outer shell meets inner lining of door, and the door isnt seating properly causing a noticeable gap where the door and unit meet. Also, found unit not powering on due to failure of external drain pump. If unit is plugged into the wall directly, instead of into the drain pump, the unit powers on and is operational. Called techline spoke to Steve SR#7731640887.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Austin, TX 78747
Leonardo
Job Details:
08/31/2021
"Arrived on site for complaints of noise coming from hood vent. Ran unit several times, could not duplicate issue. Unit running properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Waco, TX 76712
Jonathan M
Job Details:
08/31/2021
Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that the unit has two icemakers and that the freezer icemaker was the culprit of the issue. Found the freezer icemaker stuck in the middle of a harvest. Checked voltage going to the motor and found 120 V. Replaced icemaker and found the unit did the same thing. Checked the door switch by checking voltage to the motor when the door switch was open and closed. Found 16 V to the icemaker when the door switch was open and 122 V when the door switch was closed. Spoke to CS and was advised to attempt to jump the water valve. Found the water valve coming on. Was then advised the only issue would have to be with the motor. Ordering another icemaker and will return .; ordrng 1 W10886939 (icemaker FC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tali W
Job Details:
08/31/2021
"Onsite for fridge temp not adjusting when changing coldness setting. FC -1 RC 38 degrees. Checked FC fan, damper, return- all checked good/not blocked. At control, RC thermistor 1.9vdc supposed to be 5vdc. Also from control, thermistor 6.4K when temp in RC is 43 degrees, within spec. Ordering control, and UI panel. Office to reschedule.; ordrng 1 researchSM#5(white) (UI control (white))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Dripping Springs, TX 78620
Robert
Job Details:
08/31/2021
Arrived on job for complaints no ice . Found the icemaker funnel blocked with ice. Removed ice and test.
We serviced a
WHIRLPOOL RANGE
Model GBS307PDS7
Near New Braunfels, TX 78132
Noah D
Job Details:
08/31/2021
Arrived on site to inspect unit for not heating. Upon inspection found the back tod shorted causing issue. Replaced tod and tested. All functions returned. Complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78725
Jacob
Job Details:
08/31/2021
Arrived onsite for the unit not heated and the light bulb was not working. Looked at the unit and found that the glow igniter was bad and the light bulb was broken. Replaced glow igniter. Tested the unit and unit heated much faster. Needed to order a light bulb as well. Rescheduled with customer ; ordrng 1 W10888179 (bulb-light)
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78758
Scott
Job Details:
08/31/2021
"Arrived on site for dryer not heating and not turning . Getting correct voltage at block . Found thermal fuse had blown . Replaced fuse . Unit is heating and turning properly . ; ordrng 1 WP3392519"
We serviced a
GE REFRIGERATOR
Model GSE25ESHBSS
Near Georgetown, TX 78626
Tyler
Job Details:
08/31/2021
Arrived on site for refrigerator not making ice. Upon arrival I found ice maker teeth fell out of alignment due to some air still in fill line from last repair. I was able to recorrect issue. Informed customer it would take 24hrs to fill bucket. Call complete
We serviced a
GE MICROWAVE
Model CVM521P2M1S1
Near Burnet, TX 78611
Cliff
Job Details:
08/31/2021
Arrived on site to diagnose a microwave that isn't heating consistently. Found unit working at time of service preventing proper diagnosis. Advised homeowner that when units are working an accurate diagnosis is not possible.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78748
Kevin
Job Details:
08/31/2021
"Arrived on site and inspected the washer and found actuator arm is out of cam kit ring, replaced actuator and ran a calibration cycle and it is operating properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Austin, TX 78738
Brandon
Job Details:
08/31/2021
"Arrived on site for customer complaint of heating issues, found inconsistent heating and blower fan not operating properly in test mode. Also found temperature sensor and control not reading the proper temperature, also found console not responding. Ordering console, control, temperature sensor, harness, and blower motor. ; ordrng 1 W11245567 (Blower) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78705
Jacob
Job Details:
08/31/2021
"Arrived onsite for unit not draining well. Tested the unit in manual diagnostics. Filled the unit with water. While manually draining the water heard water draining slowly. Upon further inspection, found that a piece of clothing had got stuck in the drain line. Removed garment. Tested the unit. Unit tested good. No leaks at this time. No issues at this time. Let tenant know to use a garment bag for the smaller unit."
We serviced a
MAYTAG WASHER
Model MVWC350AW1
Near Austin, TX 78728
David Z
Job Details:
08/31/2021
"Arrived on site to diagnose washer that is not spinning and has standing water. On arrival I ran the drain pump and found it making a loud grinding noise. Provided estimate to customer to drain washer and remove obstruction from pump, or replace if its dead. Drained washer. Removed drain pump and found a mask wadded up and wrapped around the pump blade. Removed mask and reassembled. Tested unit and verified drain is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Manchaca, TX 78652
Jacob
Job Details:
08/31/2021
Arrived onsite to diagnose the unit for over freezing in the refrigerator. Looked at the unit and the fan was working in the refrigerator. Found that the thermistor was bad. Replaced thermistor. Turned the unit on. Let customer know to give the unit about 6-8 hrs to cool. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details:
08/31/2021
"Arrived on site to inspect unit for dripping when filling cups. Upon inspection found the customer had a small pinhole in tubing, replaced tubing and all functions returned, 1-2 drops after valve closes are normal. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
08/31/2021
"arrived on site for complaints of upper rack clip missing. Also found retainer clip missing on bottom kick plate. Found rack clip and installed properly, and installed new retainer clip. Tested unit with customer. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David Z
Job Details:
08/31/2021
Arrived on site to follow up on oven that had an unresponsive console. Replaced the console and verified hang ups were gone. Ran temp test on unit to make sure temperatures were not running away. Verified unit is cycling as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, TX 78735
Luis
Job Details:
08/31/2021
Diagnosed a frozen drain,installed updated drain tube kit,defrosted drain checked water flow good.
We serviced a
WHIRLPOOL RANGE
Model SF367LEKQ2
Near Round Rock, TX 78665
Jimmy J.
Job Details:
08/31/2021
Arrived on site for OVEN IS NOT WORKING--CAN HEAR IT IGNITE AND GAS COME ON AND THEN IMMEDIATE SHUTS OFF--NOT GET WARM OR WORKING--BROIL WORKS JUST FINE AND BURNERS WORK FINE. Placed in bake a didnt light flame until I opened the door. Removed oven flame spreader and found igniter was bowed outwards. Pushed igniter inwards and it lit first click with door closed. Reassembled to ensure flame spreader wasnt restricting air flow and placed in bake again. Igniter lighting as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Burnet, TX 78611
Cliff
Job Details:
08/31/2021
Arrived on site to diagnose a range with cooktop getting hot when baking. Tested all parts and components and found no failures to unit at this time. Advised homeowner on findings and how oven vents. No repairs can be done to make the range operate cooler.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Leander, TX 78641
Taylor M
Job Details:
08/31/2021
"Arrived on site to diagnose washer with same issue after previous repair, upon arrival I tested the unit and verified no fault codes and functionality through service diagnostics. There is no evidence of failure anywhere in the unit aside from potentially the suspension, I found that the unit is level but the suspension is not as reactive as it should be. ordrng 1 W11130362 (Suspension rods)"
We serviced a
KENMORE MICROWAVE
Model 721.664635
Near Elgin, TX 78621
Matthew
Job Details:
08/31/2021
Updated model and serial number. Arrived onsite for microwave not heating. Upon arrival tested unit and found vibrating noise coming from magnetron compartment. Unit would not heat. Lights and timer are functioning. Unit will need high voltage system replaced.
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lakeway, TX 78734
Robert
Job Details:
08/31/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Andice, TX 78628
David S
Job Details:
08/30/2021
"Arrived on site for dryer showing an error code. I inspected the unit and work area. I enter diagnostics and found error code f3e2 open or shorted moisture sensor. I tested the moisture sensor in diagnostics and found it working as designed. I ran the unit through a timed dry and a normal dry. I found the unit working as designed with no issues. I found the exterior vent pinched, I pulled out dry out some and cleared the vent tub. It is now clear and fRee flowing. Job complete."
We serviced a
KENMORE DRYER
Model 110.780927
Near Leander, TX 78641
Justin
Job Details:
08/30/2021
"Arrived on site for a dryer not starting and throwing an error code. I tested the unit and found that as soon as you pressed start, it would throw an F error. I tested voltage at the wall and found it good. I then gained access to the control and found the voltage there good. I then checked voltage at the K2 relay and found it only sending 111VAC. This indicates a faulty control. I replaced the control and tested the unit again. The unit was now running as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Horseshoe Bay, TX 78657
Cliff
Job Details:
08/30/2021
Arrived on site to replace previously ordered parts for dryer. Replaced inner door panel and tested unit. Found all is functioning properly at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78746
Luis
Job Details:
08/30/2021
Will need to order left side door skin,might come included with door skin; ordrng 1 Leftsidedoorskinstainlesssteelneedstohavestyrofoam (Left side door skin stainless steel needs to have styrofoam)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Uhland, TX 78640
Leonardo
Job Details:
08/30/2021
Arrived on site to test unit for unit not washing. Test unit and found unit filling with water and running but not spraying water. Will need to order new sump and motor office to reschedule. ; ordrng 1 W11025157 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near West Lake Hills, TX 78746
Luis
Job Details:
08/30/2021
Arrived on site. Found drawer glide not correctly installed to liner wall,installed glide correctly to liner wall tested drawer operation unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78745
Kevin
Job Details:
08/30/2021
Arrived on site and inspected Dryer and Found if it is plugged in breaker trips immediately. Disassemble Dryer and Found continuity between heating element connector and cabinet. A new heating element will be needed to correct issue. Will also bring back any other possibilities to complete repair on the next visit; ordrng 1 W11344457 (Heating element) and 1 280148 (Cutoff) and 1 W10693363 (Fuse) and 1 W11461185 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near San Marcos, TX 78666
Andrew
Job Details:
08/30/2021
"Arrived on site tested unit for upper rack rubbing, found unit unleveled causing cabinet to twist causing rack to rub, leveled unit, rack is no longer rubbing, no leaks detected job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Buda, TX 78610
Jacob
Job Details:
08/30/2021
Arrived onsite for feet to the unit not put down to hold the unit in place. Put feet down. Tested the unit. Unit stayed stationary. No issues at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Austin, TX 78750
David Z
Job Details:
08/30/2021
"Arrived on site to diagnose dishwasher with no power going to it. On arrival tested unit and found no power at console. Verified unit is on a switch. Tested at the junction box and found no power. Tried other switch at wall and found unit powered on. Wrong switch was set to off. Unit working as designed.Call complete."
We serviced a
WHIRLPOOL RANGE
Model KSGG700EWH0
Near Austin, TX 78757
Scott
Job Details:
08/30/2021
"Arrived on site for partial control display . Ran diagnostics got key pad error code ,runaway temp code . Ordering sensor and control main , display control and UI panel. Call to set return will need AUTHO ; ordrng 1 Autho and 1 WPW10453983 (Control main) and 1 W10833885 (Sensor)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GP0
Near Leander, TX 78641
Justin
Job Details:
08/30/2021
"Arrived on site for a dishwasher that will run for a few minutes and then begin draining. Upon arrival the customer stated it used to be intermittent, but is now almost every time. I gained access to the bottom of the unit and put it into diagnostics mode. I found stored error code F8E4 for drain motor electrical problem. I then ran a test cycle and it ran through as designed, but did not completely drain at the end. I then began a normal cycle and found the same issue with no drain. I found nothing clogging nor blocking the drain. The customer accepted. I installed both parts and then tested the unit. The unit was now draining as designed. No leaks observed at the end of service.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near West Lake Hills, TX 78746
Kevin
Job Details:
08/30/2021
"Arrived on site and inspected dryer and found it is heating properly, but there is no airflow showing on airflow meter. Removed vent hose from rear of dryer and airflow has returned. Recommended to tenant that condo owner be contacted, vent to the exterior of the building will need to be cleaned/cleared before dryer is used again to prevent any further damage. job complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78717
Taylor M
Job Details:
08/30/2021
"Arrived on site to diagnose a range with gas leak issues, upon arriving the customer informed me that they had a service company come look at their gas lines and determined that the leak was coming from the regulator on the range, I gained access and found it to be the issue, the valve regulator I have with me is defective from the manufacturer, I am ordering a new one and have scheduled return service; ordrng 1 WPW10546238 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Hutto, TX 78634
Scott
Job Details:
08/30/2021
Arrived on site for icemaker in freezer not producing ice . Ran harvest . Replaced ice maker . Ran harvest again all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KBS0
Near Bastrop, TX 78602
Matthew
Job Details:
08/30/2021
"Arrived onsite for dishwasher still giving draining error code. Now, at startup the unit is making a grinding noise. Inspected drain pump and did not see any visible failure. Called tech line for assistance. Disconnected the drain pump and started cycle but grinding was still present. Tech line recommended replacing the sump assembly. Also bringing back control, just in case. Gave SR#7731513062. Office to reschedule.; ordrng 1 W11416362 (SUMP AND MOTOR ASSEMBLY )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Scott
Job Details:
08/30/2021
"Arrived on site for poor drying . Ran diagnostics,no error codes . Heater is coming on but not hot just warm . Ordering heater . No water leaks detected at time of service. Call to set return ; ordrng 1 W10518394 (Heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Leonardo
Job Details:
08/30/2021
Arrived on site to test unit for unit not washing. Found unit over sudsing make unit leak in to over float. Advised customer to not use liquid soap on the rinse aid dispenser. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW2
Near Austin, TX 78703
Kevin
Job Details:
08/30/2021
"Arrived on site and inspected washer and found it is not draining, found drain pump catch is clogged by debris. After clearing catch ran a diagnostic cycle and drain is operating normally again and washer completes diagnostic cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Round Rock, TX 78681
David S
Job Details:
08/30/2021
Arrived on site for refrigerator doors rusting. Gained access to the doors then removed and installed new doors. Made sure new doors made a good seal to the refrigerator. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Bee Cave, TX 78738
Robert
Job Details:
08/30/2021
Arrived on job for complaints of broken lid. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520AS0
Near Austin, TX 78728
David Z
Job Details:
08/30/2021
"Arrived on site to diagnose microwave that is not heating. On arrival customer advised me they saw a massive spark above the control panel. Removed top cover and found the diode fried. Found unit has a failed HV system and will need replacement. I noticed an excessive amount of grease and moisture in the top of the unit. I checked the vent outside and found the vent flap door is open over an inch, allowing moisture to creep into the unit. Advised homeowner they will need to find a way to close down that door, or issues will continue. Ordering Hv system parts. ordrng 1 W10245183 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10847161 (Transformee)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78717
David S
Job Details:
08/30/2021
Arrived on site for fridge Tripping the breaker. It is happening when the unit goes through defrost. I inspected the heating element and found continuity between the heater and the evaporator house causing the unit to short out during defrost. Called techline and spoke Adrian.; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Bastrop, TX 78602
Matthew
Job Details:
08/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced capacitor and diode. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ1
Near Austin, TX 78726
Taylor M
Job Details:
08/30/2021
"Arrived on site to diagnose dryer not drying, upon arrival I gained access to the unit and found that the element is bad, I replaced the element and now the unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Canyon Lake, TX 78133
Andrew
Job Details:
08/30/2021
"Arrived on site to test unit for no power. Found external drain pump tripping preventing unit from receiving proper voltage. Replaced pump, tested unit and all functions working as designed no leaks detected job complete."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEB4
Near Pflugerville, TX 78660
Scott
Job Details:
08/30/2021
"Arrived on site ,replaced left side fresh food door gasket . Gasket is sitting properly . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Smithville, TX 78957
Matthew
Job Details:
08/30/2021
Arrived onsite for dishwasher not turning on. Upon inspection found loose connector in junction box. Secured wire nut ant tested. Unit is functioning properly. Job complete
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Buda, TX 78610
Leonardo
Job Details:
08/30/2021
Arrived on site to replace board. Replaced board test unit and unit still not working. Ordering new ui and control board. ; ordrng 1 WD21X24901 (Control board) and 1 WD21X23462 (Ui board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Austin, TX 78732
Brandon
Job Details:
08/30/2021
"Arrived on site for customer complaint of ice build up on back wall and unit not cooling properly, found open thermistor at control, removed evaporator cover, found open evaporator thermistor, ordering part. SR# 7731618967; ordrng 1 WPW10383615 (Evaporator thermistor)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78626
Jimmy J.
Job Details:
08/30/2021
Arrived on site for THE FRONT LEFT BURNER JUST CLICKS AND CLICKS AND TAKES A LOT LONGER TO IGNITE THEN OTHERS AND THEN GETS A BIG FLAME-- THE OTHER BURNERS AND OVEN SEEM TO BE OK. Found cap was not allowing the igniter a good ground to light the flame properly. Removed cap and installed new cap. Igniter lights the flame between the second and third click consistently now. Job completed.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2665XEM7
Near Georgetown, TX 78626
Kayman
Job Details:
08/30/2021
"Arrived onsite for refrigerator not making ice. I found the RC=40 and the FC=4. Ice room = 27. I ran test 3 and verified airflow through the baffle. I tested the ice box thermistor and found it out of range reading colder than actual. And the fan not running while out of diagnostics. I found the ice fan working in diagnostics. I removed the ice maker and heated up the thermistor. After re installing the ice fan came on. I found the ice maker in the unit doesnt match the parts schematic, replace the ice maker which includes a new harness and thermistor. The customer agreed so I replaced the ice maker and harness. As soon as I installed the ice ,asker it rotated and dipped as designed. I advised the customer to monitor the unit over the next 24 hours to ensure ice production. No leaks detected during time of serviceJob complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBL1
Near Georgetown, TX 78633
Lou
Job Details:
08/30/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water is leaking from the diverter housing under the unit. I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78748
Leonardo
Job Details:
08/30/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor due to normal wear and tear.Test unit and unit test good job complete no leaks present at this time.
We serviced a
KITCHENAID RANGE
Model KDRS467VSS00
Near Georgetown, TX 78626
Kayman
Job Details:
08/30/2021
Arrived onsite for range that will spark randomly while other burners are lit. Upon inspection I confirmed the complaint. I found that when the front middle burner is lit the other ignitors will start sparking. I removed the burner heads and cleaned off the ignitor ports and the issue seemed to go away for a short time. I advised the customer to try to clean the ignitor ports with some mild degreaser or vinegar because dirty ignitors and port can cause reigniting.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Leander, TX 78641
Justin
Job Details:
08/30/2021
"Arrived on site for an ice machine not producing ice fast. Upon arrival the customer stated it takes roughly 24hrs to produce the same amount of ice it used to in roughly 3 hours. Upon further inspection I found the ice bin full of thick cubed ice. I put the unit into test mode and found everything working as designed. The customer also provided videos of the ice slabs on the grid. I explained to the customer on how the ice may take a while to drop from there, and as long as the ice is not stacking on there then it is as designed. I also found the unit left on normal ice mode. I informed the customer they most likely used to have it on max ice, and how this heavily increase the ice production. I found the unit itself working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Leonardo
Job Details:
08/30/2021
Arrived on site to test unit for unit sparking. Found bad diode shorted. Replaced diode test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near New Braunfels, TX 78130
Noah D
Job Details:
08/30/2021
"Arrived on site to inspect unit for not defrosting correctly causing ice maker and draining issues, upon inspection found the ui and control must be replaced to fix defrost issue, ; ordrng 2 Shimkit (Shim kit)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX505ESS2
Near Austin, TX 78726
David Z
Job Details:
08/30/2021
"Arrived on site to diagnose ice machine that is not producing any ice. I had customer run the unit before I got there. On arrival I found the chill plate is cold, and ice is forming. I found a broken wire on the cutter grid when I removed the cover. Unit is dropping ice, but its just sitting and melting on the grid. Unit should be fine with cutter grid replacement. Ordering cutter grid..; ordrng 1 W10919199 (Cutter Grid)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near San Marcos, TX 78666
Andrew
Job Details:
08/30/2021
"Arrived on site to test unit for not drying properly, found vent solenoid in closed position, also found no high drain loop installed, replaced solenoid and installed high drain loop, tested unit, unit working as designed, advised customer on use of rinse aid and prop door open when cycle is done, no leaks detected job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Austin, TX 78750
Taylor M
Job Details:
08/30/2021
"Arrived onsite to diagnose and repair cooktop with a second tech, upon arrival we gained access to the cooktop and to the spark modules, we tested functionality on each individually and found that the problem is not identifiable, we reached out to tech line and spoke with Kathy, she suggested we check the main harness, we found that the polarity is reversed on the harness, she recommended to swap lines in the connector and provided us with sr#7731619289. We swapped the connector and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model JMW2430IL03
Near Austin, TX 78739
Brandon
Job Details:
08/30/2021
"Arrived on site for customer complaint of glass broken on oven door, found outer glass panel broken. Ordering outer door panel and nameplate. ; ordrng 1 W11320231 (Nameplate)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Lago Vista, TX 78645
Wesley
Job Details:
08/30/2021
Arrived onsite and found panel broken and causing functional issue to electronics. Ordering panel to repair. ; ordrng 1 W10893947 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Luis
Job Details:
08/30/2021
"Arrived on site. Removed defective control,installed a new main control powered unit on reprogrammed control,unit powered on evaporator fan running."
We serviced a
MAYTAG WASHER
Model MVWB800VQ0
Near Leander, TX 78641
David S
Job Details:
08/30/2021
Arrived on site for leaking waters at the bottom. Put unit into diagnostic cycle found no leak at fill valves but did fine a leak at the bottom of the unit.We then gained access to the top of unit where we found the tub damaged.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS0
Near Pflugerville, TX 78660
Scott
Job Details:
08/30/2021
Arrived on site for vent rattling . Found fan blade off center and causing a lot of vibration . Ordering fan . Call to set return ; ordrng 1 W11100651 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78626
Lou
Job Details:
08/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, I removed and replaced the compressor, UV dye drier, access valve and removed the lokring where the refrigerant leak was found and welded a sleeve connector onto the lines. Vacuumed the system and pressures held at -30/0. Installed 4.5oz of R134a refrigerant and monitored pressures. Pressures held at 1/125. Evaporator had a good frost pattern and unit is beginning to cool. Recommended that the customer allow the unit to cool for 24 hours before placing food items inside. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRM02
Near Austin, TX 78747
Luis
Job Details:
08/30/2021
"Arrived on site for cooling complaint in fresh food section. Found evaporator incased in ice,ran diagnostics diagnosed a defective defrost thermistor,defrosted evaporator replaced harness assembly,secured evaporator to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686 secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws,adjusted drain pan changed defrost setting to basic.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Georgetown, TX 78628
Kayman
Job Details:
08/30/2021
Arrived onsite for dishwasher not draining upon inspection I found F2E1 stored in the system. I let diagnostics run through and found the unit working as designed. I found the drain hose connected to a black tubing that siphons up tp then top of the cabinet. I advised the customer that there may be some back filling happening because of that line which is not factory spec for this unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS2
Near Austin, TX 78746
Luis
Job Details:
08/30/2021
"Arrived on site for no ice issues. Ran diagnostics good water flow,found water leaking from cap to reservoir,pumps passed,evaporator plate did frost up,added gasket inside cap,secured cap to reservoir filled reservoir with water no leaks. Unit passed all diagnostic advised customer if issue continues will need sealed system repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78734
Brandon
Job Details:
08/30/2021
"Arrived on site for customer complaint of unit not cooling, found RC covered in ice, returning tech to follow service pointer W11092686 to resolve issue. Ordering all parts as described in service pointer. ; ordrng 1 W11457241 (Drip pan) and 1 W10843055 (Control) and 1 W11188493 (Evaporator cover) and 1 W10389152 (Support) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Round Rock, TX 78664
Scott
Job Details:
08/30/2021
Arrived on site for fridge not making ice . Found harness sheathing torn . Ran resistance test on fill tube and dispenser heater . Got 6.98 ohms . Called tech line to document. Sr 7731628652. Customer reaching out to whirlpool. No water leaks detected at time of service. Will need new freezer door .
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Scott
Job Details:
08/30/2021
"Arrived on site for lower sprayer not spraying . Ran diagnostics got vent and diverter error codes . During test wash got kicked out of test . Ordering sump and motor and vent assembly. Replace vent first , No water leaks detected at time of service. Call to set return.; ordrng 1 W11410066 (Control) and 1 W11416460 (Vent) and 1 W11545539 (Gasket) and 1 W11416362 (Sump)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, TX 78738
Brandon
Job Details:
08/30/2021
"Arrived on site for customer complaint of unit not dispensing water, I removed filter, purged the line and put the filter back in place, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Georgetown, TX 78628
Lou
Job Details:
08/30/2021
"Arrived on site to inspect washer not working. Upon further inspection, I found the unit plugged in and the control panel not responding. I verified voltage at the outlet and main control. Tested continuity to the control panel harness and it was good. I removed and replaced the control panel and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS0
Near Austin, TX 78703
Leonardo
Job Details:
08/30/2021
Arrived on site to test unit for unit not starting. Test unit and found locked keypad on. Unlocked keypad test unit and unit test good job complete.
We serviced a
MAYTAG FREEZER
Model MZF34X18FW00
Near Smithville, TX 78957
Matthew
Job Details:
08/30/2021
"Arrived onsite to replace previously diagnosed parts. While in freezer compartment checked freezer thermistor and checked good. Replaced previously diagnosed parts. Replaced harness, thermistor and control. Tested unit and unit is cooling properly. Advised customer to allow 24/48 hrs for temperature to stabilize. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78665
Jimmy J.
Job Details:
08/30/2021
Arrived on site for Not Operating - Electric Dryer - PRE-ID. Tested voltage at the wall and was getting 240. All fuses getting continuity. Gained access to motor and found molex connecter wasnt seated into motor connector all the way. Reassembled dryer and started a cycle. Dryer now running and heating as designed. Job completed.
We serviced a
AMANA WASHER
Model LW7503W2-PLW7503W2
Near Austin, TX 78727
David Z
Job Details:
08/30/2021
Office ordered timer. Unit not advancing past section and hanging.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ
Near Austin, TX 78727
David Z
Job Details:
08/30/2021
"Arrived on site to diagnose refrigerator that has a stuck ice bucket and isnt making ice. On arrival I had to forcefully remove the ice bucket, but it did remove easily after. I checked the icemaker and found cubes stuck by bail arm, but the unit is making ice. Found vent obstructed in the RC, causing a rise in temps, which will keep the icemaker from harvesting. Advised to clear up airflow channels so unit can properly cool, and will make more ice. Icemaker is cycling and working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78758
David Z
Job Details:
08/30/2021
Arrived on site to install new spray arm to resolve broken spray arm in transport. Replaced lower arm. Unit now working as designed. Call complete.