Arrived on site to install wash motor. Inspected unit and work area. Gained access to to remove old sump and install new one. Tested and unit is now operating as designed. No leaks wher observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed locked and did not drain. Error code F21 was displayed when I arrived. Ran diagnostics and unit was not draining due to a pump that had failed.Used shop vac to remove water remaining and replaced pump. Tested unit and its now operating as designed. No leaks from unit observed during service. Job completed.

Arrived on site to diagnose cooktop with 2 non functioning burners. Tested unit and could not hear any gas coming from the 2 affected burners. Removed caps and heads and found the orifices clogged from baking soda cleaning. Removed orifices and cleaned them out. Reinstalled and tested. Verified all burners working as designed. Repair completed.

"Arrived on site for a refrigerant leak in fresh food evaporator. Pressure reading in a vacuum oil on evaporator coil,removed evaporator,brazed suction line while installed cap tube to inlet of evaporator cap tube broke at liner wall. Found corrosion in insulation that caused cap tube to break due to movement took pictures sent pictures to tech support per tech support and whirlpool will contact customer Sr#7736041832"

"Arrived on site to test unit for not cooling, tested unit found FC fan not running, removed deli UI and found it full of water, molex connectors corroded and broken off, led lights are very dim, do to all of these issues, gave customer the disclaimer to read, customer will not be going forward with repairs,

Arrived on site to test unit for unit tripping breaker when using oven. Checked all wires and no short. Called Techline and replaced bake element per Techline. Test unit and unit still tripped breaker.

Arrived on site to test unit for unit giving error codes. Did a hard reset on boards test unit and both ovens working as designed. Job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor error saved in control and icemaker will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11658802 (Icemaker)

Arrived onsite and found unit operating with symptom of icemaker not producing. Found unit operating with failed valve seal allowing seep and freezing spout. Ordering valve to repair. Out of stock. Office to reschedule. Customer available on Wednesday only. ; ordrng 1 W11645245 (Valve)

"Arrived on site to test unit for F7E1 error, tested unit found unit does not agitate or spin, just buzzing, capacitor has failed, will need capacitor to fix issue, ordering parts rescheduled For any time frame ; ordrng 2 W11395618 (Capacitor)s"

"Arrived on site and replaced control board diagnosed by previous technician. After replacement dishwasher will still not run in normal cycle and in diagnostic cycle it fills up with water and then drains immediately. It now has saved error codes 7/2, 8/4. Disconnected vent fan and replaced float switch and it made no difference. Found only continuity on one wire from float switch to control harness. Will need a new wiring harness to correct issue.; ordrng 1 W11391581 (Harness)"

Arrived on site to replace module. Replaced module and programmed to 26 test unit and unit givign f47 for left side this time. Ordering new module and displays. Rescheduled for Monday. ; ordrng 1 WPW10396615 (Display) and 1 W10857232 (Module)

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found dishwasher tub cracked back corner. Will need to order tub replacement. Office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hr (2hr)

"Arrived on site to test unit for leak and not cooling. Found previous company used soft hose to repair bad water tube. Soft hose was unable to seal properly in compression fitting to valve causing leak. Also found drain tube is block and evap frosted over. Advised to unplug unit for at least 24hrs prior to return visit to allow evap to defrost. Needing to replace dispenser water tube, drain tube and apply permagum around water lines entering cabinet. Office to reschedule. ; ordrng 1 WPW10238092 (Water tube) and 1 W10379525 (Drain tube) and 3 WPW10271543 (Quick connect 5/16)s and 1 212643 (Permagum) and 1 WPW10279882 (Water tube) and 1 WPW10279884 (Water tube)"

"Arrived onsite for dishwasher leaking. Before replacing tub ran test with unit pulled from install position. Found leaking from upper left side of inner door panel and trickling down the left side. The tub does not seem to be the source of the leak. While closing the door found the door not closing properly. While the wash motor is running, water is splashing between the door seal and inner door panel. Returning with boot seal , inner and outer panel. Also ordering hinges. Office to reschedule.; ordrng 1 W11559689 (Inner door) and 1 W11416785 (Front panel) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)"

"Arrived on site for a range that wont turn on the left hand oven and is not cycling properly in the right side oven. Ran the right side oven up to a 350?F. Bake cycle and found the unit fluctuating between 327?F and 379?F. The customer cooked I said biscuits during the test and the biscuits came out perfectly. Found the left hand oven knob not turning properly and the interior metal clip broken causing the issue with the left hand oven not turning on. I called Whirlpool Techline and spoke to Robert SR# 7736003115. He advised that with the temperature readings I was getting, the unit was fluctuating properly and working as designed. He advised to go ahead and replace the knob, but did advise the customer that the unit cannot be calibrated on this model. He advised that if she believes that she is getting hotter than normal temperatures, that she would need to adjust down the temperature slightly to achieve, the temperature shes looking for. Ordering the mode knob and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11596839 (Mode knob)"

Arrived on site to test unit for no ice production. Found valve was restricted preventing water from filling. Replaced valve with no change in performance. Isolated from water line exiting valve to reservoir fill tube. Recommend replacing filter head. Customer stated before this issue water was filling but wasnt making ice. Once filter head replaced recommend further diagnostics as components individually engaging in diagnostics. . Customer recommending AH only and needing 2hrs on return visit. Also requesting extra pay. ; ordrng 1 W11266112 (Filter head)

"Arrived on site. Right side drawer to closing correctly found drawer hitting water reservoir housing and preventing drawer to close properly,removed shelving attempted to adjust housing and reservoir assembly same issue. Ordering a new housing,drawer and shelf in case needed. ; ordrng 1 W10798439 (Reservoir housing.) and 1 WPW10317184 (Crisper pan) and 1 WPW10468556 (Track)"

"Arrived on site and found dishwasher is leaking from top left corner, took multiple pictures. Door gasket appears ok, Will bring back inner door panel and hinges.; ordrng 1 W11559689 (Inner door) and 1 W11483553 (Door gasket)"

"Arrived on site to inspect dishwasher not drying dishes and the door is difficult to open/close. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics and found error code F10E2-vent electrical problem. Cleared the code and continued with testing. The unit operated as designed except the vent failed to come on. I tested amp draw to the unit and found the element showing 7-9amps during cycle. I tested the door and found the trim on the cabinets not cut properly and was rubbing on the door on both sides at the top control panel. Also found the customer has an RO system and the RO drain tube is connected to the dishwasher drain tube at the disposal. I advised the customer that if the RO system drains and causes backfill into the dishwasher, it could potentially flood the dishwasher and their home and the manufacturer would not be responsible for any damage. I advised the customer that I am ordering the vent and main control and they would need to contact their builder to adjust the cabinets trim so the door closes properly and they would need to contact the person responsible for installing g the RO system and have them relocate the RO drain tube to the lower P trap. I am ordering the vent , gasket and main control and scheduled return service No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Vent gasket)"

Arrived on site to replace panel. Opened new panel removed the plastic stocked to the part and the glue left marks on the stainless. Customer declined the part. Will order new part office to reschedule ; ordrng 1 W11444496 (Console)

"Arrived onsite for ice machine making noise. On inspection found the reservoir drain pump making noise. I could get to quit maybe the nozzle by pushing on the pump and it would stop the noise a few seconds and start back up again. Ordering the pump, no water leaks detected during service.; ordrng 1 W11542868 (Drain pump)"

Arrived on site for wash cycle not operating correctly. Upon arrival inspected unit and found water in tub. Test unit and found drain pump is not energizing. Ran resistance test on pump and is good. Checked voltage at control and is good. Found harness from control to pump is OL . Need to replace harness. Ordering harness and drain pump and returning with control ; ordrng 1 W11569161 (Harness) and 1 W11396717 (Drain pump)

"Arrived on site for no cool fridge . Found unit at room temp. Fan running . Compressor not starting even after new start device . Ordering compressor, uv drier , service port ,nitrogen, r600 kit ,weigh 3 hrs Cal to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 Nitrogen and 1 R600kit and 1 Weigh3hrs and 1 W11358352 (Compressor)"

"Arrived on site for no cool fridge ran amp check . Compressor is pulling 8 amps for a few seconds and humming the shuts off . Ordering compressor nitrogen R600KIT, UV dryer service port. Weigh for 3 hrs ; ordrng 1 W11574734 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Uvdrier and 1 Weigh3hrs and 1 Serviceport"

Arrived onsite and found unit operating with defrost failure. Determined that the heater cannot be manually turned on in diagnostics. Ordering the heater to repair and returning with control. Office to reschedule. Customer must defrost for access ; ordrng 1 W11650660 (Heater)

"Arrived on site to follow up on washer that was not agitating. Examined unit and found actuator was broken again, arm was not moving. Did not find any other issues wuth unit. Called tech line and spoke with Chris. Tech line / engineering have no notes / reports of this issue happening, not multiple times either. Had no additional repair recommendations, tech line advised it may be overloaded / off balance causing damage to the actuator. Advised to contact whirlpool for further assistance as no other repairs recommended and actuator has been replaced 3 times. Customer followed up and said they received a concession from Maytag, M16FKL0DPL1.

"Arrived on site or a washing machine. That is not completing cycles. Inspected unit and work area. Customer advised that the unit seems to pause in the middle of cycles and does not completely finish out. Ran the unit through diagnostics and did not find any stored error codes. Attempted to run the unit into a diagnostic cycle and found that the unit was kicking me out several times. Finally got the unit to start a cycle and found the unit working and operating as designed. Went to check a normal cycle and found the unit showing the lid was open. Found that the lid was not actually fully closed due to an issue with the hinge, causing the lid not to fully close and caused the machine not to recognize the lid closed when it was unlocking. The unit will need new hinges for repair. Ordering both hinges and reschedule ordrng 1 W11551369 (Left hand hinge) and 1 W11551376 (Right hinge)"

"Arrived on site and found interior lighting is on, user interface is show power, but there is no cooling or fan function running on refrigerator. A new Orion board will be needed; ordrng 1 W11336586 (Orion board)"

Arrived on site to test unit for unit beeping. Test unit and found bad display board. ordrng 1 W10808072 (Display)

"Arrived on site to inspect refrigerator ice not dispensing. Upon further inspection, I tested the unit ice dispenser and in the beginning it would dispense, but then it would stop and I could hear the dispenser motor still operating. When I opened the FC door, I found the ice bin had been pushed forward. I removed the ice bin and inspected the bin rails and found the left rail was broken (photo)ordrng 1 4974JA1064B (Left ice bucket rail)"

"Arrived on site for refrigerator leaking water. Upon arrival confirmed issue. Found cause of leak was reservoir tubing and coupler both cracked and leaked water into rc drawers and down into compressor compartment; ordrng 1 WPW10366790 (Res tank) and 1 WPW10271543 (Coupler)"

"Arrived on site for dishwasher not heating. Upon arrival confirmed issue and found f7e1 in diagnostics. After further testing I found owi shorted out along with High limit thermostatordrng 1 WPW10195091 (High limit stat)"

Arrived onsite for not heating and opened and tested all components in the heating circuit and determined the motor centrifugal switch failed.rdrng 1 W11126010 (Motor)

Arrived onsite for a DW that smells like something is burning. Upon inspection I found that there was smoke coming for the latch/ switches I am ordering the switches and returning ; ordrng 2 WD21X10261 (DISHWASHER ALL-PURPOSE SWITCH)s

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking. Entered diagnostics and retrieved error code F5E1. Ran diagnostics and found the water valve leaking. ordrng 1 W11205048 (Valve)"

"Arrived on site to diagnose washer that is not draining, and throwing F9E1 error for long drain. Found unit still had water when I got there. I drained the unit and checked the control and drain pump. Neither has indications of a short. Tested the drain pump at the control and verified 120v present coming out of the control. This indicates a failure in the lower harness, pump showing good but not running. Ordering lower Harness, office to schedule when we can get part.

"Arrived on site to diagnose oven with unresponsive control panel. On arrival the customer informed me the unit will consistently show an hour glass and reset itself. On arrival the screen was locked up and only back-lit, no response from the panel. I power cycled the unit to bring it back online. Once I reset the unit, I confirmed customer has it connected to wifi, and software is updated. Advised a new console will be needed since unit is already updated ; ordrng 1 W11428578 (Console)"

Arrived onsite to replace failed thermal fuse. Upon accessing unit found breaker could not be located. Had to shut off main power to home. Replaced fuse and tested. Found upper oven not heating. Lower oven is heating. Needed to inspect TOD in rear. While trying to access found unit is installed low to the floor. Oven dolly does not fit underneath. Tried using 2x4 but unit will drop and one man cannot lift back into position. Notified customer that a second tech will be needed. Returning with TOD and elements. Will need additional visit with 2 techs. ordrng 1 4451175 (Bake element) and 1 WPW10207400 (Broil element) and 1 2man (2 man)

"Arrived on site for refrigerator, inspected unit in work area. Customer complaint was refrigerator not cooling. Customer explain when they got back from the refrigerator was not cooling and everything had melted. Tested the refrigerator in diagnostics and found the refrigerator fan not working. Will need to replace the board and the fan. ordrng 1 W11033168 (FC fan) and 1 W10843055 (Control)"

Arrived on site to test unit for no ice production. Found ice maker completed harvest with no issues but did not fill. Found full cup was frozen over. Customer stated they recently had water issues and ice maker stopped working during this time. Advised unit would need to be unplugged to allow fill cup and tube to thaw out. Unable to currently thaw manually without causing damage to unit. Customer is leaving for Missouri on Saturday 3/25 and appliance is in RV.

"Arrived on site and inspected dishwasher and town harness connection to float switch is loose. After resetting connection dishwasher will now begin a normal cycle and is running properly, job complete"

"Arrived onsite for frost still building in freezer compartment. Upon arrival inspected unit. Customer showed pictures of frost on product. Opened door and found minimal frost. Opened and closed door several times and door is sealing. Place paper between seal and cabinet and close door, needed to tug paper on each side to remove. Customer is not satisfied with effort needed to insure door is closed. Called tech line for assistance and recommended. Spoke to Robert. SR#7735872394. Checked door closing and was functioning properly. Tech had no additional recommendations at this time other that stressing the proper opening and closing of the door. Also if needed customer can reach out to customer service. Left customer with SR# and customer service contact info. Job complete"

Arrived on site to test unit for burner not igniting correctly. Found left and right front burner clogged. Cleaned burner heads test unit and unit test good job complete.

Arrived on site to replace turn table motor and parts for turntable. Test unit and unit test good job complete.

"Arrived onsite to install previously diagnosed parts upon installation I found the there was a hole in the drain hose WPW10545278. That would leak when the unit drained. I also found that the bracket on the left side of the unit was bent, causing hinge to rub against it. Also found that spring had came loose off of the head. I adjusted the bent section of the bracket so that nothing was making contact with the hinge when the door is opened closed then I reattached the spring for the hinge and tested the unit again and found unit operating as designed no leaks at this time."

Arrived on site for washer needing previously diagnosed ACU and drain pump. Upon arrival installed both parts. Ran reset and found no leaks and washer working as designed. Call complete

"Arrived onsite for a range with an oven that wound ignite. Upon inspection I found that the module had a burnt resistor p, I replaced the module and tested the unit several times and found unit operating as designed both in back and broil. Job complete"

Arrived on site for not operating. Upon arrival test unit and found no power when pushing start. Test polarity and only getting 205 from L1 to L2 uploaded pictures on SD. Found unit has failed element and thermal fuse need to replace element and thermal fuse. Replaced element and fuse. Unit no powers on. When observing heat cycles noticed element is not heating to full potential being that it is only getting 205 v. Test ventilation with vent test kit and failed . Removed vent hose and test passed. Uploaded pictures on SD. ADVISED to have electrical checked and vent cleaned. Unit is operating as designed. Job complete

Arrived onsite for start button working intermittently. Upon arrival inspected unit. Customer demonstrated error. Found that at times customer was easing the door gently closed not allowing the switches to activate. Notified customer that a Firm close from center will insure good contact of switches. Tested multiple times with customer present and unit is functioning properly. Job complete

"Arrived on site for not dispensing ice. Removed ice container found coupling to shaft to extending to meet ice container coupling,removed shaft found spring frozen and stuck between shaft and coupling,heated shaft spring engaged correctly,cleaned moisture from inside of shaft,spring and coupling. Added grease in shaft,on spring and in coupling reassembled unit tested ice dispenser unit working as designed."

Arrived on site to test unit for right front burner not igniting. Test unit and found clogged burner head. Cleaned burner head test unit and unit test good job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the user interface Consol and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dryer that is making a squeaking sound during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the rollers in the idler pulley causing the sound. Replaced both rollers in the idler, pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to install previously diagnosed Bart. Inspected unit and work area. Replaced the Laura harness and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the UI completely covered in steam and moisture. Replaced the user interface and tested the unit with a vent test kit. Found poor airflow circulation for all dryers. Checked the vent hose behind the unit and found the vent hose completely full of water and the unit venting into the floor. I did advise the customers at the issue is with his vent and would need to be fixed prior to any further use of the dryer. The unit is working as designed. Call complete.

"Arrived on site for a wash machine that is not spinning close out. Inspected unit and work area. The customer advised that when the unit is put on the normal cycle, the unit does not spin out the clothes, and they are having to run it through a drain and spin. They advise theyve run other cycles and every other cycle seems to work, but not the normal cycle. I ran the unit through a diagnostic check and did not find any stored error codes. Round the units are an auto test in the unit ran as designed. Checked the normal setting and found that the spin had been turned off causing the issue. Did advise the customer that they would need to adjust. Theres been setting in order to get the unit to spin out properly. The unit is working as designed. Cole complete."

"Arrived on site for a refrigerator. That is flashing a PO Eric code. Indicating a power outage. Inspected unit and work area. Ran unit through diagnostics and I tested the evaporator fan, air baffle, ice maker, door switches, and thermistor checks. All checked good. Found no evidence of a defrost inside of the refrigerator or freezer sections. Check the deli, user interface and found it working and operating as designed. All lights in the refrigerator were working as designed with no electrical shorts. Neither the builder nor the customer was available for further questioning and the PO message is set off due to any disturbance and electrical supply. Due to an ability to replicate the issue, I am advising this customer that the unit is working as designed. Call complete."

"Arrived on site to replace previously diagnosed control, ice maker and valve, replaced parts and tested, ice maker completed cycle and filled with water, job complete"

"Arrived on site to test unit for not draining, tested unit found no error codes stored, ran diagnostics test twice, all components are activating properly, advised customer to run unit and see what it does, if issue still persists then I would recommend replacing control for erratic behavior, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found fill tube is frozen again, replaced heater and control, ran ice maker through diagnostics, water is filling, advised customer to monitor and if no ice production will call use back, job complete"

"Arrived on site to test unit for freezing food in RC, tested unit found damper stuck open half way, replaced damper and noticed that there were items pushing against back wall, explained to customer how the air circulation works and not to restrict air flow, unit is now running as designed, no leaks detected job complete"

Arrived on site. Found defrost timer not rotating out of defrost cycle with a turn on setting control will rotate and exit defrost. Replaced defective defrost timer.

"Arrived on site for no,ice. Ran diagnostics diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest test ran fill test passed."

"#1975Arrived on site for no ice. Found on/off light blinking,found harness not fully secured in housing,adjusted housing inserted harness correctly to harness powered unit on ran diagnostics all test passed ran normal operating cycle passed."

Arrived on site for door issues. Found deli harness interfering with closure of deli door adjusted harness tested door operation good.

"WRT138FFDM01 Arrived to instal previously diagnosed and ordered part. I found the ice maker supply line needed to be fully inserted and after completed, the unit operated as designed and there were no visible leaks during testing. No part required to complete repair."

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker thermistor failing. Replaced ice maker and found unit could fill and harvest as designed. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice maker rotary teeth stripped from inner workings of motor. Replaced ice maker then retested unit. Found no leaks and ice maker working as designed. Informed customer to give unit 24-48 hrs to stabilize and fill ice bucket. Call complete

Arrived on site for refrigerator needing previously diagnosed control and heater asm and thermistors. Upon arrival installed required parts. Informed customer to give 24 hrs to stabilize temps. Call complete

"Arrived on site for washer constantly draining. Upon arrival confirmed issue and found resistance to drain motor at 20.5ohms. Found control and fused relay constantly sending 120v to drain pump. After replacing ACU I found resistance to drain motor increasing over 26 ohms. Replaced drain motor and found 7nit working as designed with no leaks, call complete"

"Arrived on site for dryer randomly turning on, overheating, and not fully drying. Upon arrival confirmed issue and found ACU failing and replaced it. Also found venting within h9me clogged with tests kit and instructed customer to get a dryer vent cleaning asap t preventfurther issues from occuring. Unit working as designed.call complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the door gasket being torn and unable to remove it, I removed and replaced the inner door panel, catch and installed a new gasket on the inner door panel and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase and slider and tested the unit and found unit operating as designed no leaks job complete

"arrived onsite for washer making noise. On inspection found that the tub was not spinning at full speed. On further inspection found that the tub was hitting the side of the cabinet. I raised the feet on the left side to balance the tub in the middle. I re calibrated the unit and retested the unit. The spin cycle is spinning at full speed and not hitting the side of the cabinet. There is a noise when the unit is spinning down, told customer if the unit gets louder or clothes come out to wet to call us back."

"Arrived on site to diagnose dishwasher with dead panel. On arrival found power to unit was shut off at switch. Turned power on and verified unit does light up, but that's all. Couldn't get a response out of the start / cancel buttons on the UI. Replaced UI box. Tested unit with new UI and verified all functions working properly. Repair completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that they washed a large load and the unit began to make a loud noise. Customer advised it was a queen sized comforter. I advised the customer that the unit is designed to wash nothing larger than a full or twin sized comforter, but they should only wash small/medium sized loads. I placed the unit in diagnostics showing no error codes and manually tested the spin cycle and could hear the unit gearcase louder than normal. I tilted the unit back and found the pulley shield damaged from the tub dropping too low with the large load and causing the pulley to rub on the shield (photo). I removed the pulley to find gearcase oil on the underside of the pulley and on the gearcase. I removed and replaced the gearcase, belt and cam and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect cooktop not square with the countertop. Upon further inspection, I immediately found that the top left corner nearest the backsplash was seated closer than the right side. When I backed away from the unit, I could see where the backsplash was bowed outward near the left side of the unit. Using my measuring tape, I measured the countertop from the left side (63cm), the middle (63 1/2cm) and the right side (64cm) and took photos of all measurements. At the customers request, I measured the countertop from the far left and at the far right sides and found almost an inch difference. I advised the customer of my findings and they were standing with me while taking the measurements. I tested the unit and all burners are operating as designed. Customer advised that the inspector advised them to contact warranty to service. I advised the customer that the issue is with the backsplash/wall behind the unit and not the unit itself. No repairs needed at this time, job completed."

Arrived onsite to install previously diagnosed parts upon arrival I installed the Tod and the hardware kit. And tested the unit several time and found unit operating as designed. Job complete ; used 1 WP4449751 (Tod) from stock

"Arrived onsite for and refrigerator that has not made ice. Upon inspection I found the the ice maker cycle properly and the ice box thermistor tested good along with the icebox fan. By all accounts, the unit should be making noise. I advised the customer to wait a couple of days to see if it begins producing ice to contact whirlpool if not."

Arrived on site to test unit for burner not getting hot. Test unit and found unit is induction cooktop it will not get hit with out a cooking special induction pan. Job complete.

Arrived onsite for dishwasher door not staying up. On inspection the rubber pad broke on the right side of the dishwasher. Replaced both pads on the dishwasher. Tested the door and it is operating as designed and no water leaks detected during inspection.

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found circ pump not pressurizing properly preventing water from reaching sprayers. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a range with smoking oven. Found customer going through new oven burnout period and it is normal for a new unit to smoke during first baking cycles. No repairs needed at this time and all is working properly. Documented issue with whirlpool saftey team.File# 7735971937

Arrived on site to diagnose a washer that is leaking. Found small hole in drain line and replaced drain line. Tested unit and found all is working properly at this time.

Arrived on site to install previous ordered part. Replaced capacitor W11395618. Ran automatic cycle to test unit. Unit operates correctly on automatic cycle. Started a normal cycle to test normal operations. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for not completing cycle and unit has standing water. Upon arrival ran diagnostics and for F9-E1 long drain. Test drain pump and is out of resistance. Inspected control and found burn mark. Need to replace control and drain pump. Replaced drain pump and control and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for unit flashing f27 over fill error. Found some water in tub. Ran manual diagnostic all checked normal. Ran Manuela flush test . Didnt detect any valve dripping. Reconnected water level connections. No kinks found in pressure hose . Cleared error code . Unit is now functioning properly. Job complete

"Arrived on site for convection fan making noise again . Adjusted mounting brackets , and repositioned fan blade . Ran unit in convection and a regular bake cycles . All checked normal. No new noises Job complete"

Arrived on site for no power to microwave . Outlet getting voltage . Checked interlock switches . Found 20A fuse had blown . . All checked normal. Replaced fuse . Unit powered up. Mag sparked and powered off . Customer is going to get new unit . Collected 162.36 AUTHO E33394 Job complete

Arrived onsite and determined the control to be at fault for freezing and not defrosting often enough based on case history with this unit. Replaced control. Unit is now operating as designed.

Arrived onsite for construction damage on refrigerator doors. Determined the doors were smudged and only needed to be cleaned. Cleaned doors to restore factory finish. Unit is now operating as designed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher blinking the clean light. Entered diagnostics and retrieved error code 8-4. I found the float switch broken. Installed new float switch and tested unit. Its operating as designed. No leaks observed during service. Job complete."

Arrived on site to diagnose a refrigerator that is leaking. Found same line backed out of reservoir that was fixed last time due to retaining clip not installed properly. Reset line and reinstalled clip. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to install parts previously diagnosed. Installed new fan blower and tested. Unit is now operating as designed. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door needed adjustment. Adjusted wheels to adjust the doors and unit is now properly adjusted. No leaks where observed during service."

"Arrived on site to test unit for water leak, tested unit in diagnostics all components are activating properly, inspected under unit, no leaks or water trials from previous leak, split door found no signs of water around dispenser, gasket is sealing good, possible that the spray arms got restricted during operation causing a stream of water to push water out from dishwasher, advised customer to monitor and make sure nothing is restricting spray arms, unit is running as designed

"Arrived onsite and tested refrigerator for possible nuisance tripping. Determined all loads to operate properly without hard shorts. Visually inspected heater operating and let run for 10 minutes. Experienced one nuisance trip when the defrost heater was on for 10 seconds in diagnostics, reset breaker and commenced to operate properly. Advised customer that manufacturers literature requires non gfci breakers to nuisance tripping. Customer is running extension cord to non gfci outlet to test before changing fridge circuit breaker.

Arrived on site and installed previously diagnosed sump assembly and heating element. Completed diagnostics with no issues. No leaks detected.