Service History 753

Near Leander, TX 78641
Tyler B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM00 "Arrived on site for unit not cooling. Found unit with no lights on, removed unit and found no voltage, found breaker tripped, turned on, ran diagnostics and ran test and was unable to duplicate.
Near Austin, TX 78757
Wesley
Job Details: 01/02/2020
COOKTOP WHIRLPOOL WCC31430AW02 Arrived onnsite and installed switch to repair Lf burner issue. All checks good.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER GE GTW460ASJWW Arrived on site to diagnose a washing machine that is not completing cycles. Tested unit and found no mechanical failures with water at this time. Did note homeowner was using non-HE soap in machine which will cause washer to misregister water levels. Advised homeowner on findings and no repairs were needed today and no leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRX988SIBB01 Arrived onsite for the refrigerator Icemaker not producing enough ice. Ran diagnostics and found an error code for ice maker E5. All thermistors checked out good and ice box fan works good. Ice maker fill test passed. All temps are good. Replaced ice maker and advised customer to give it at least 24 to 48 hours. To see good ice production. Complete
Near Pflugerville, TX 78660
Cliff
Job Details: 01/02/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to diagnose a range with door issues. Tested unit and found stainless steel is separating from glass panel. Glass panel and name badge will need to be replaced to complete repairs.; ordrng 1 W11178521 (BADGE) and 1 W11219379 (PANEL)
Near Austin, TX 78739
Luis
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for water leaking from icemaker. Ran diagnostic found ice box fan not running removed evaporator cover,found fan motor seized diagnosed faulty fan motor. Installed new fan motor ran diagnostics fan working correctly.
Near Leander, TX 78641
Lou
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to install previously diagnosed and ordered part. Due to the diodes being bad in the power cord harness, I removed and replaced the harness and tested. Unit is operating as designed.No water leaks observed during service, job completed."
Near Austin, TX 78750
Cliff
Job Details: 01/02/2020
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to diagnose a dishwasher with a detergent door that will not open. Found door spring out of place causing failure. Reset spring to the proper position and all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW8800YW0 Arrived onsite for the washer with an error code of UL unbalance. During testing found that the bearing is the cause of the unbalanced issue.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW5000DW2 Arrived on site to replace previously ordered parts. Replaced gearcase and found after testing no other failures are occurring and all is working properly. No leaks were found at time of service and no other parts were needed.
Near Austin, TX 78732
Luis
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRFC604FSS02 "Arrived on site for no ice. Removed bin found icemaker tray warped diagnosed faulty icemaker,installed a new icemaker ran harvest test passed."
Near San Marcos, TX 78666
Richard
Job Details: 01/02/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite to install new hoses to the washer.
Near Andice, TX 78628
Lou
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4850HW0 "arrived on site to inspect dryer not drying. Upon further inspection, I opened the door to the unit and held the door switch closed then turned the unit on. I verified the element was functioning as I could see it illuminating in the back left corner vent. Using my dryer vent test kit, I tested airflow in the unit and found that the unit has a restricted airflow. I demonstrated the test for the customer as well. I removed the vent tube from the back of the unit and retested airflow and the unit passed. I removed the back panel and inspected the lint chute, blower wheel and element and all were good with no lint observed. I advised the customer of my findings and recommended they have a professional check the venting tubes for blockage. No lint observed during service, job completed."
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
COOKTOP WHIRLPOOL W5CG3024XS01 "arrived on site to inspect cooktop Ignitor. Upon further inspection, customer advised that the front left burner is not igniting. I tested all four burners and all burners operated as designed except the front left burner which was intermittently igniting. I removed the cooktop cover and inspected the switch harness. The back two and front right switches were operating as designed. The front left switch, I had to push the knob down harder than the other in order for the Ignitor to arc. No gas leaks detected during service.; ordrng 1 WPW10110491 (module-spk) and 1 WPW10256071 (harns-wire)"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
ICE MACHINE KITCHENAID KUIC15POZP0 Arrived onsite for the ice machine that stopped making ice again. I found the recirculating pump not running with 14VAC to it. I also found the water level sensor defective causing the reservoir to fill for 2 minutes. The recirculating pump and WLS need to be replaced to complete service. I tested the unit and found it working as designed. There were no water leaks present at the time of service. Call complete.
Near Manor, TX 78653
Cliff
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW7300DW1 Arrived on site to diagnose a water that is making unusual noise. Found no mechanical failures and was not able to duplicate any issues with washer at this time. No repairs were performed and no leaks were found at time of service.
Near Austin, TX 78759
Cliff
Job Details: 01/02/2020
WASHER GE GTW460ASJWW Arrived on site to diagnose a washer that is not cycling properly. Tested unit and found failed lid lock assembly. Replaced assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
DISHWASHER KITCHENAID KDFE104DSS0 "arrived on site to inspect dishwasher tracks. Upon further inspection, I found the right upper track completely broken and the left track beginning to break. I removed and replaced both tracks and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Kevin
Job Details: 01/02/2020
REFRIGERATOR LG LFXS30726S "Arrived on site and inspected refrigerator and found user interface is showing CF error code for a failed condenser fan. Found compressor is still running and after replacing the condenser fan it is running normally. No water leaks from connections at time of service, job complete."
Near New Braunfels, TX 78130
Richard
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found that all functions are working properly and it’s cooling good. No issues found at this time.
Near Austin, TX 78723
Wesley
Job Details: 01/02/2020
OVEN WHIRLPOOL WOD77EC0HS01 Arrived onnsite and installed panel. Unit identity issue is corrected. All checks good. Unit is now operating as designed.
Near Austin, TX 78749
Luis
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for door and after issues. Per customer installers broke house shut off valve,valve is water source from house and will need a plumber to replace. Found fresh food door misaligned,adjusted fresh food door"
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
WASHER WHIRLPOOL WTW8040DW2 "Arrived onsite for the washer displaying error codes. Ms stated the unit would turn on and then just shut off on its own. Ms also stated she had smelled an electrical smell. I checked stored error codes and found an F6E3, F6E2, & F2E1. I checked the harness between the UI and main control and found it in good condition. I reseated both connectors. I visually checked the UI and main control and found no signs of anything getting hot on the controls. I checked the lower harness and found it good. I found the upper part of the wall outlet loose internally which might have cause the smell. Ms stated the unit had been making a loud clicking noise when changing from wash to spin and some grinding noise. I found the gear case leaking oil. The gear case needs to be replaced. Ordering W10811956 GEARCASE. ; ordrng 1 W10811956 (GEARCASE)"
Near Manchaca, TX 78652
Kevin
Job Details: 01/02/2020
WASHER MAYTAG MVWB865GW0 "Arrived on site and inspected washer and found F0E5 saved error, customer was washing a single blanket which caused an off-balance load. Ran water through all cycles in manual diagnostic and it is operating normally. Also ran a calibration cycle, no water leaks from connections at time of service,
Near Austin, TX 78704
Wesley
Job Details: 01/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onnsite and installed door and bushing. Customer has cosmetic concern about dent in newest door.
Near Austin, TX 78731
Luis
Job Details: 01/02/2020
REFRIGERATOR IKEA IK8FXNGFDM02 "Arrived on site for no cool. Found unit not powering on from control diagnosed faulty control,removed faulty control installed new control,powered unit on. Unit powered on compressor and fans running"
Near New Braunfels, TX 78132
Richard
Job Details: 01/02/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 Arrived onsite for the microwave arching. During testing found that the arching is coming from the wave channel replaced magnetron and tested. It’s still arching inside the wave channel
Near Horseshoe Bay, TX 78657
Paul
Job Details: 01/02/2020
ICE MACHINE KITCHENAID KUID508ESS2 Arrived onsite for the ice machine that’s making too much ice. I found the ice bin sensor reading too low and out of range. I also found the cutter grid had not cut the last two batches of ice. I had 12VAC to the cutter and the cutter looked in good shape. I reconnected the molex connector and the unit started working. I replaced the bin sensor. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/02/2020
MICROWAVE MAYTAG MMV4205FZ3 "arrived on site to inspect microwave door switches. Upon further inspection, when I opened the door, I found the bottom interlock/switch cam sticking in the closed position. I advised the customer that due to the cam sticking like this, it could potentially cause the fuse to short and the switch to short. I removed and replaced the lower interlock and switch and tested. Unit is operating as designed, job completed."
Near , TX 78656
Richard
Job Details: 01/02/2020
WASHER MAYTAG MVWC565FW1 Arrived onsite for the washer not turning on. During testing found that there is power going to control board but the board is not responding. Replaced control board and and ran a calibration and washer tested fine. Complete
Near Blanco, TX 78606
Kevin
Job Details: 01/02/2020
DISHWASHER MAYTAG MDB7979SHZ0 "Arrived on site and inspected dishwasher and found latch is not attached to tub, after resetting it ran a diagnostic cycle and all functions are operating properly. No water leaks detected at time of service, job complete."
Near Marble Falls, TX 78654
Paul
Job Details: 01/02/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for the dryer not heating. I found L2 missing at the outlet. I found the circuit breaker tripped. I reset the breaker and tested the unit. The unit is working as designed. Call complete.
Near Lago Vista, TX 78645
Lou
Job Details: 01/02/2020
WASHER MAYTAG MHW6000XW2 "arrived on site to inspect washer error code. Upon further inspection, I found the unit showing a PF error code. I unplugged the unit and attempted to put it into diagnostics and it failed. I removed and replaced the main control and tested and the unit operated as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Arrived on site for door replacement l removed and replaced door and functions tested good
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/02/2020
OVEN KITCHENAID KOST100ESS "Arrived on site for unit with heating concerns of under 30*. Upon testing found foil on bottom of unit, advised customer of heat blockage issue and potentially melting to unit, tested unit and unit heating to proper set temp.
Near Buda, TX 78610
Kevin
Job Details: 01/02/2020
DRYER WHIRLPOOL MED6630HW0 "Arrived on site and found lint screen housing is broken, disassembled dryer and after replacing housing and screen it is now operating normally. I removed all lint from dryer interior, job complete"
Near Bastrop, TX 78602
Cliff
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived on site to diagnose a washer that will not start. Tested unit and found lid assembly split causing unit not to lock properly. Also found console not registering buttons and coming on by itself. Console and lid will need to be replaced to complete repairs. ; ordrng 1 AUTHONEEDED (AUTH NEEDED) and 1 W11101059 (lid)
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Unit is giving the F1E6 Magnetron Error.Ordering W11346197 magnetron for return visit.Office to reschedule with customer for return visit Attempted 2 minute water cup test and unit gave error.Unit touch screen comes on even when customer isn’t touching it.Will return with console to replace also.Office to reschedule with customer for return service ; ordrng 1 W11346197 (MAGNETRON )
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DRYER WHIRLPOOL WHD5090GW0 Arrived on job for complaints of not drying found that even with wet clothes dryer sensing dry. Will need sensor and control replaced ; ordrng 1 461970109731 (sensor) and 1 W10879807 (cntrl-elec)
Near Austin, TX 78731
Scott
Job Details: 01/01/2020
OVEN KITCHENAID KEBS277BSS00 Arrived on site for dead oven . Found breaker had tripped . Breaker was mislabeled as range . Checked all fuses and elements . Preheated both ovens at same time . Couldn’t duplicate any errors .
Near Elgin, TX 78621
Cliff
Job Details: 01/01/2020
COOKTOP MAYTAG MGC7430DS00 Arrived on site to diagnose a cooktop with a possible gas leak. Tested all parts and components and found line coming from wall loose. Tightened connection and found no other failures at this time. advised homeowner to have plumber come and re-seal lines to guarantee issue is resolved
Near Round Rock, TX 78665
James
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW2 Arrived on site and tested operation. Found unit has hot water rinse error. Tested valves and found hot and cold water reversed. Corrected and tested. Unit working properly. Job complete
Near Dripping Springs, TX 78620
Robert
Job Details: 01/01/2020
DRYER MAYTAG MGD5630HC0 "Arrived on job for not working, upon inspection we found another f3e3 error, changed out control and had the same problem, checked vent and found a blocked vent. Instructed customer to clean blocked vent. Complete"
Near Seguin, TX 78155
Richard
Job Details: 01/01/2020
RANGE WHIRLPOOL AER6303MFS2 Arrived onsite for the range not working properly and smoke coming from top of oven. Upon inspection found that the terminal block has burned up due to bad installation. Took pictures and called safety hotline and they stated to continue with repair. Updated model number. Office to schedule. ; ordrng 1 W11297545 (cntrl-elec)
Near Austin, TX 78734
Scott
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for dented door fresh food . Quick pic . Also found freezer door with dings as well . Ordering both doors . May want to check with Ferguson’s , customer may be having unit exchanged with floor model . . Autho ; ordrng 1 AUTHO and 1 LW10728959 (dor-fip FZ) and 1 LW10771436 (dor-fip FRESH )"
Near Austin, TX 78737
Luis
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived on site for cooling issue. Found evaporator incased in ice u it will need a new cover and fan assembly. ; ordrng 1 WPW10501260 (COVER EVAP)
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
WASHER LG WT1101CW "arrived on site to inspect washer error code. Up. Further inspection, I placed the unit in diagnostics and tested and unit operated as designed. Customer advised the unit showed error code le. I contacted lg Techline and spoke to David and advised of my findings and previous repairs. David advised that when replacing the stator the rotor should be replaced also. He advised that if that didn’t correct the error, then to replace the gearcase/clutch assembly ad to check the motor harness for any corrosion. I removed the rotor and stator and checked the motor harness and it was good. I reinstalled the stator and installed a new rotor and retested. Unit operated as designed. I retested one more time and again it operated as designed showing no error codes. I advised the customer of my repairs. Customer placed a load in the washer and started it and it began to operate as designed. No water leaks observed during service, job completed."
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
WASHER MAYTAG MHW5630HC0 "Arrived on site and inspected washer and found Door error code, ran all function tests 1-12 in diagnostic cycle, customer is hard of hearing and has written down that they were washing a load of towels and blankets. Spoke with techline and they recommended discussing correct loading procedure. No water leaks detected at time of service, job complete SR7726779218"
Near Austin, TX 78737
Kevin
Job Details: 01/01/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer ran all functions in manual diagnostic cycle, everything ran properly. On this model there is a load and go button. If button is not lit load and go is not active. Customer has never selected load and go, Recommended that they try wash again with load and go selected. No water leaks from connections at time of service, job complete"
Near Salado, TX 76571
Arthur B.
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW1 "Arrived onsite for customer complaint of top load washer making noises. Upon inspection, found gearcase seal broke and spun oil on actuator and shield. Ordering shield and actuator and return with gearcase, clutch and capacitor.; ordrng 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"
Near Austin, TX 78717
Lou
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees & RC=54 degrees. While testing temps, I could hear the FC Evap fan rubbing against the ice that was built up around it. I placed the unit in diagnostics and found that the defrost bimetal was open. Once I removed the ice from the evaporator, I removed and replaced the Evap fan motor harness and the hv control and tested the unit. Unit began to operate as designed and the evaporator had a good frost pattern. While in diagnostics, I went to test #7 and switched the defrost control to #2 for an 8hr defrost time. No water leaks observed during service, job completed."
Near Buda, TX 78610
Richard
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived onsite for the refrigerator Icemaker not working properly. Installed new container switch that was ordered by previous technician. Switch tested good and ice is being production is good.
Near Spicewood, TX 78669
Robert
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF760SADB2 "Arrived on job for dishwasher not working, per last technician we replaced tub feed and retested. No leaks detected. Complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/01/2020
DRYER MAYTAG MEDC465HW0 Arrived onnsite and found unit operating with very poor connection and l2 error at wall. Advised customer on condition. Dryer is otherwise operating as designed.
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FW3 Arrived on site for washer no operations. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78727
David Z
Job Details: 01/01/2020
MICROWAVE JENN-AIR JMV9196CS1 "Arrived on site to diagnose a microwave that was showing open / close door. Found bottom interlock engaged and top interlock non engaged. Replaced both interlocks and switches and retested. Unit is now working as designed. Call complete."
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
WASHER MAYTAG MVWX500XW2 Arrived to inspect washer dripping issues Removed and replaced the housing.Unit now operates as designed without any leaks.All water lines were dry at time of service.Job complete
Near Austin, TX 78732
Scott
Job Details: 01/01/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not spinning out and making loud noise . Ran diagnostics off balance error . Can rock inner tub back and forth .Found gear case has failed .
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/01/2020
RANGE WHIRLPOOL WFC150M0EB2 "Arrived onsite for customer complaint of range not heating properly. Upon inspection, found small burner faulty. Replaced small element. Tested all elements. Unit works as designed. Advised customer that all coil style stoves are now regulated with uL and have heat cycling technology. Forwarded information to customer. No other issues found."
Near Austin, TX 78739
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KSC24C8EYY01 Arrived on site for cooling issue. Found freezer not freezing and aluminum fresh food evaporator. Diagnosed leak in system ordering fresh food evaporator and compressor. Parts covered customer responsible for labor.Ordering all parts; ordrng 1 W10309988 (COMPRESSOR ) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER UV) and 1 WPW10643261 (EVAPORATOR FF)
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for refrigerator loud and water taste bad. Called tech line and spoke with Ed (SR# 7726773579) made aware of stated issues. Was asked what kind of water line was going to refrigerator. Made aware that is was braided stainless steel flex line. Was instructed that water line is issue with water taste and it needs to be a copper water line. For loud noise was instructed to test fans. Did so and customer stated that is the noise it makes. Fan is noise is normal, not hitting ice or having any abnormal issues. Instructed customer on use and care and practice for best performance. No water leaks present at time of service."
Near Leander, TX 78641
Lou
Job Details: 01/01/2020
WASHER LG WM3370HWA "arrived on site to install previously diagnosed and ordered part. Due to the drain hose cracking, we removed and replaced the drain hose assembly and tested. Unit is operating as designed and draining as designed.No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
Paul
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB00 "Arrived onsite for the refrigerator not cooling correctly. I found the sealed system restricted and a large ice build up at the capillary tube where it enters the evaporator. The sealed system will needs to be replaced. Ordering W10836706 EVAPORATOR, WPW10507886 COMPRESSOR, WPW10143759 DRIER-UV, & W10913906 COUPLER. Sending routing a message to weigh the call for 2 hours and RS.; ordrng 1 W10836706 (EVAPORATOR) and 1 W10913906 (COUPLER) and 1 WPW10143759 (DRIER-UV) and 1 WPW10507886 (COMPRESSOR)"
Near Austin, TX 78746
Luis
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door issues,found fresh food door misaligned causing door not to fully engage light switch causing no water to dispense. Adjusted fresh food door checked door operation good,making correct contact to switch,tested water dispenser unit working as designed."
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
WASHER WHIRLPOOL MVWX655DW1 "Arrived to inspect washer not powering on.Confirmed the complaint and checked voltage at the control and got 123.Removed and replaced the control, reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete"
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 "Arrived on site for unit not making ice. Removed ice bucket found ice tray stuck in 45* angle, replaced ice maker and ran diagnostics, attempted water fill but tube was frozen. Found no ice in funnel of water inlet to ice tray, indicating the freeze in the line is deep inside the door, due to poor insulation door will need replaced to complete repair ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11026425 (dor-fip)"
Near Austin, TX 78733
Luis
Job Details: 01/01/2020
REFRIGERATOR JENN-AIR JFI2089AEP0 Arrived on site for water leaking diagnosed water leaking from icemaker housing unit will need a new icemaker installed new icemaker ran icemaker rthoeugh a harvest water filled icemaker no leaks.
Near Austin, TX 78723
Andy
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator leaking water. Tested and inspected unit and found failed extension. Ordering needed part. Office to schedule return trip. Instructed customer to keep an eye on unit. Wood flooring has some light damage from leakage. Instructed customer that I could not say on matter but we will leave failed part with customer.; ordrng 1 W11084807 (extension)
Near Austin, TX 78734
Scott
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW7000DW1 "Arrived on site for unit leaving cloths wet . Found oil on stator/rotor and on cabniet walls . Ordering stator ,rotor , gear case , clutch. Autho . No water leaks detected at time of service ..; ordrng 1 AUTHO and 1 W10754158 (stator) and 1 W10754161 (rotor) and 1 W10754448 (clutch) and 1 W10811956 (gearcase)"
Near Austin, TX 78703
Wesley
Job Details: 01/01/2020
MICROWAVE FRIGIDAIRE FGMO205KFC
Near Austin, TX 78724
Andy
Job Details: 01/01/2020
RANGE WHIRLPOOL WFE525C0BS Arrived on site for oven over heating. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
Near Pflugerville, TX 78660
Andy
Job Details: 01/01/2020
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for oven element broke. Inspected unit and found failed broil element. Ordering needed part and will return with parts on hand in case needed. Attempted to set up return date but customer wants sooner date if possible. Office to schedule return trip. Left breaker off.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10260252 (elmnt-brol)
Near Austin, TX 78723
Andy
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW7000DW1 Arrived on site for washer not filling with enough water. Tested and inspected unit and found all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Jarrell, TX 76537
Arthur B.
Job Details: 01/01/2020
RANGE THERMADOR PRL364GDH/03 "Arrived onsite for customer complaint of oven not igniting on range. Tested unit and found igniter faulty. P&L are as follows; Bake Igniter $122.80,Labor $189.99 plus taxes. Removed and replaced igniter, reassembled and tested. Unit now works as designed. No other issues found."
Near Round Rock, TX 78665
James
Job Details: 01/01/2020
OVEN WHIRLPOOL WFG525S0HS1 Arrived on site and tested operation. Found unit baking at average of 352 when set to 350. Tested broiler and found broiler working properly. Unit working as designed at time of service. Customer stated the failures were intermittent. Job complete
Near Buchanan Dam, TX 78609
Paul
Job Details: 01/01/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the gear case, basket, wash plated, valve, and drain pump. I calibrated the washer and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. Call complete."
Near Round Rock, TX 78664
Dylan T.
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site customer complaint was there was a tear in the door gasket replace the door gasket Reshape it Told customer not open the fridge for a minimum of 2 hours
Near Leander, TX 78641
James
Job Details: 01/01/2020
REFRIGERATOR GE GFE28GMKDES Arrived on site and tested operation. Found no odd noise at time of service but customer has video of sound coming from fresh food fan. Inspected housing and found evidence of moisture build up. Unit will need moisture service kit which includes new rear tower and fan to repair. ; ordrng 1 WR49X26666 (MOISTURE KIT)
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived to inspect door issues.Verified and leveled door and leveling feet.Job complete
Near Austin, TX 78723
Andy
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF550SAHB Arrived on site to install previously previously diagnosed parts. Removed failed UI control and replaced with new and tested unit. Unit buttons lit up but unit would not operate. Removed failed main control and replaced with new and unit would not light up or operate at all. Found bad controls out of box. Ordering new controls as well as switch and sensor in case needed. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11226294 (switch) and 1 W11226898 (sensor) and 1 W11230393 (cntrl-elec) and 1 W11230457 (cntrl-elec)
Near Austin, TX 78731
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for no ice and frost in freezer. Ran diagnostics found temp in ice room reading 50° ran ice box fan test failed,ran thermistor test passed diagnosed failed ice box fan causing no ice and frost in freezer. ; ordrng 1 W10865318 (ICE BOX FAN)"
Near Georgetown, TX 78633
Al
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRT111SFDW Arrived to inspect excessive frost in freezer section.Confirmed the complaint and defrosted the unit.I noticed the freezer door gasket was not formed to the cabinet causing all the frost in the freezer cabinet.I used my heat gun to form the gasket to the cabinet.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78628
Dylan T.
Job Details: 01/01/2020
WASHER MAYTAG MVWB755DW0 Arrived on site customer complaint was washing machine leak prior to me coming out ran unit through test mode took the top off couldn’t find anything wrong at this time all lines are dry
Near San Marcos, TX 78666
Richard
Job Details: 01/01/2020
WASHER MAYTAG MHW6630HC0 Arrived onsite for the washer not turning on. During testing found that the console power button was intermittently not working. Replaced console and washer tested good and no leaks detected. Complete
Near Austin, TX 78749
Kevin
Job Details: 01/01/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and found UI is unresponsive, found power to control board is good, green light is blinking, took one picture. Disassembled dryer and found thermal fuse is good, took one picture. Cut off is good, took one picture. Element is good, took one picture. Work with tech line and although it’s been replaced once already they recommended bringing back user interface again. On return visit they also recommended that L1 and L2 be swapped. SR7726778580; ordrng 1 W11331275 (BOARD) and 1 W11378949 (CONTROL PANEL )"
Near Austin, TX 78704
Luis
Job Details: 01/01/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for no ice. Ran diagnostics fan running,no errors on icemaker ran harvest passed,ran fill test no water. Removed housing defrosted water line,checked heater good ohm resistance,reinstalled housing ran fill test passed."
Near Austin, TX 78759
David Z
Job Details: 01/01/2020
DISHWASHER KITCHENAID KUDE70FXPA5 "Arrived on site to diagnose dishwasher that was still not efficiently washing even with last repair. Customer told me that water was sometimes cloudy, but that it often just doesn’t rinse all the stuff on dishes off anymore. Ran through diagnostic cycle to test mechanical functions. All is working as it should be, with strong water pressure and hot heating element. Water coming from tap feels like it could be hotter and advised customer to bump the temp a tiny bit from the water heater. Recommended they try cleaning the dishes a bit more before loading, as unit is not showing any signs of weak parts or failure. No repair to be made. Call complete."
Near Austin, TX 78735
Kevin
Job Details: 01/01/2020
DRYER KENMORE 110.788427 "Arrived on site and inspected dryer and found belt is broken, disassembled dryer and replaced belt, pulley, and support wheels.removed all lint from interior, dryer is operating normally job complete"
Near Pflugerville, TX 78660
Dylan T.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site customer complaint was freezer was too cold readjusted the temperature ran unit through test mode unit working as designed all lines are dry
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRS325FNAM01 "Arrived on site for unit tripping breaker, was able to get unit in defrost, wasn’t able to duplicate, after research found issue to be common on shorting defrost heater, will need to return with heater, and returning with control if needed Heater -ordrng 1 WP2323198 (defrost heater)"
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site for unit with control buttons stuck inside unit. Found button assy cracked, replaced and tested good"
Near Cedar Park, TX 78613
David Z
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRF532SMHB00 "Arrived on site to diagnose refrigerator with door gasket issue. On arrival found right side Rc door gasket had torn in several places. Replaced right side door gasket. Gasket was slightly out of shape, heated and molded gasket to fit. All is working as designed. Call complete."
Near Austin, TX 78702
Wesley
Job Details: 01/01/2020
WASHER WHIRLPOOL WFC8090GX0 Arrived on site and found unit to have incorrect power and latch broken. Ordering correct cord to repair. Returning with latch. Advised customer on status. Office to reschedule. ; ordrng 1 PT220L (cord-power)
Near Leander, TX 78641
Tyler B.
Job Details: 01/01/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for unit not making ice, found ice maker motor was seized and arm was stuck in position. Removed and replaced ice maker and tested good."
Near Austin, TX 78753
David Z
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to diagnose washer that was not fully spinning out clothes And leaving them wet. Found several keys on console slightly slow to respond, and unit refuses to go into diagnostic mode. Ordering new UI w11135391 as it fails to go into diag mode and can not check for error codes. Advised customer to increase spin speed and try disabling the deep fill option. ; ordrng 1 W11135391 (console)"
Near Austin, TX 78705
Wesley
Job Details: 01/01/2020
DISHWASHER WHIRLPOOL WDF550SAFS Arrived onnsite and installed pump. Unit is now operating as designed. Leak free.
Near Bastrop, TX 78602
Cliff
Job Details: 01/01/2020
WASHER MAYTAG MVWB765FC3 Arrived on site to replace previously ordered parts for washer. Homeowner stated prior to doing repair unit has been working properly since previous trip. Inspected all parts and components and found no mechanical failures at this time and no repairs needed. No leaks were found at time of service.
Near Round Rock, TX 78681
Paul
Job Details: 01/01/2020
DRYER WHIRLPOOL WGD9200SQ0 Arrived onsite for the dryer not heating. I tested the dryer and found it working as designed. After the unit ran for a little while I found it failing. I found the valve coils causing the issue with one of the coils showing open when it got warm and the double coil with higher than normal range resistance on both sides when it got warm. The coils need to be replaced to complete service. I replaced the coils and tested the dryer. The unit is working as designed. Call complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/01/2020
MICROWAVE BOSCH HMV3053U/01 arrived on site to install previously diagnosed and ordered parts. I previously diagnosed the secondary switch being shorted. The part ordered was the incorrect part and I am ordering the correct part 00617229 The 2mswitches I arrived with were replaced as was the fuse. Unit was left in the garage and unplugged.; ordrng 2 00617229 (SWITCH)s
Near Austin, TX 78753
Wesley
Job Details: 01/01/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onnsite and replaced control. Unit is now operating as designed and heating properly.