Near Austin, TX 78727
Jimmy J.
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher having a broken clip. Plastic wheel on assembly broke off. Ordered correct wheel assembly for replacement.; ordrng 1 W10888592 (wheel)
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Gained access to fresh food evaporator. Removed failed fan and thermistor harness, installed new. Performed diagnostics mode and switch defrost cycle to automatic. Ran test 4 and monitored operation. All tested good, no water leaks detected.
Near Austin, TX 78703
Leonardo
Job Details: 09/17/2020
OVEN JENN-AIR JMW2430IL02 "Arrived on site to test unit for damaged oven door, test unit found damage in lower left front door glass, replaced front door glass, test unit, unit working correctly, ordered J for front of oven, office to reschedule.; saved tckt"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Arrived on site for refrigerator bottom ice maker still not working. Tested and inspected unit and found ice maker shut off arm not properly installed, when installed found ice maker was in off position. Turned to on position. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78731
David Z
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH78019HZ2 "Arrived on site to install previously diagnosed parts. Found crispy and cracked coatings on transformer wiring. Repalced cap map and diode, as well as transformer. Retested unit and all is working as designed. Checked thermostats and all are working as designed. Unit is properly working at this time. If issue repeats there has to be an unseeable scorch mark or damage to wave guide as high voltage system has fully been replaced. Call complete."
Near Austin, TX 78746
Kevin
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502ESS "Arrived on site for air filter falling out of receptacle, used heat gun to widen side clips of air filter so it stays in place. Sent pictures of adjustment to CS. Job complete"
Near Taylor, TX 76574
Cliff
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is over cooling. Tested unit and found control boards are not maintaining temperature properly. Replaced main control and user interface and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Driftwood, TX 78619
Robert
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502ESS01 Arrived on job for complaints of no light. Checked voltage at inverter board no power. Checked voltage at main control p2-1 why and p3-1 0 voltage. No power supply from main control to inverter. . ; ordrng 1 WPW10739408 (cntrl-elec)
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to install previously diagnosed pump motor assembly. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78724
Scott
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0JZ0 Arrived on site for not heating on cook top and oven . Found wire harness and terminal block burned up . Ordering harness . Call to set return .; ordrng 1 W11416047 (MAIN HARNESS )
Near Dripping Springs, TX 78620
Robert
Job Details: 09/17/2020
WASHER WHIRLPOOL WFW92HEFW0 Arrived on job for complaints of noise. Removed back to check shocks found broken bolt head from shipping bolts stuck in between frame and back causing noise.
Near Georgetown, TX 78626
Tommy
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed parts. Call tech line to register repair SR 7728815626 Bruce. Replaced spin basket. Tested unit all tested good. Job Completed.
Near Austin, TX 78750
David Z
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to diagnose dishwasher not drying dishes fully. Customer informed me it gets warm, but moisture still sticks on the sides of the unit. Ran through diagnostic cycle and found no errors, and verified heater function. Found rinse aid was not being used. Advised customer to use rinse aid, run hot water first, and to utilize the high temp options for cycles. All is working as designed at this time, instruct only. Call complete."
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to install previous diagnosed part. Powered unit off and on. Performed diagnostics mode and ran factory reset. Cleared error code. Put in bake mode and monitored unit to preheat temperature of 350°. Tested all other operation and found all operation working.
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker and fill tube failures and the unit no cooling and the drain tube not draining per service pointer W11397260A. I removed and replaced the ice maker/fill tube kit, hv control, drain tube and placed permagum around the fill tube at the back of the unit. Also used silicone to seal gaps around the drain tube. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."
Near Hutto, TX 78634
Cliff
Job Details: 09/17/2020
WASHER WHIRLPOOL WTW6120HC0 Arrived on site to diagnose a washer that is not producing tones. Found control panel not operating properly and producing no sound. Replaced control panel and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78748
Leonardo
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for unit sparking from top, test unit, found broken capacitor and diode, replaced parts, tested unit, unit working correctly, water heats correctly after 1min, no sparks at this time, advised customer to use vent when cooking, job complete."
Near Pflugerville, TX 78660
David S
Job Details: 09/17/2020
RANGE WHIRLPOOL WFC310S0ES3 "Arrived on site for oven not working. I inspected th unit and work area. I found the active hinge broken on the oven door. I found the infinite switch shorted out, and the control damaged. I am ordering all 3 components. The office will reschedule. The control is an expart.; ordrng 1 W11122536 (cntrl-elec) and 1 WP3149400 (switch-inf) and 1 WPW10299224 (hinge-door)"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
RANGE WHIRLPOOL W5CE3024XS00 Arrived on site for cooktop cracked and burner staying on high found cooktop has crack from heat of burner and found failed switch for burner. Ordering needed parts as well as burner in case needed. Authorization needed. Office to schedule return trip. ; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10365154 (cooktop) and 1 WP8273992 (elmnt-surf) and 1 WPW10244639 (switch-inf)
Near Austin, TX 78732
David Z
Job Details: 09/17/2020
COOKTOP WHIRLPOOL GLT3014GQ3 "Arrived on site to diagnose cooktop with stuck valve. On arrival was not able to dislodge valve. Recommend replacement of valve.
Near Liberty Hill, TX 78642
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "Arrived on site to inspect refrigerator not making ice and slow water dispensing. Upon further inspection, I tested the water dispenser and water dispensed as designed. I placed the unit in diagnostics and tested the ice maker in test 120. The ice maker failed. I tested the fill tube in test 97 and the valve was humming but no water was coming out. I disconnected the fill tube at the top hinge and tested again and water dispensed. I am ordering the fill tube assembly, CNOTE-LSO FOR TRAINING and will return with all screened parts. No water leaks observed during service.; ordrng 1 W11223012 (tube-water)"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer no operations. Tested and inspected unit and found failed fuse. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the ice maker harness and tested the unit. All is working as designed. Call complete.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site for refrigerator leaking water. Inspected unit and work area. Inspected for water buildup on bottom of FC and RC, none found. Found water leaking underneath on left side of unit. Pulled unit out and found water traces from underneath unit. Found defrost drain pan dry. Poured water in drain pan and monitored for leak in pan. Removed drain line and found not in proper position. Corrected drain line and tested unit. All tested good, no water leaks detected.
Near Burnet, TX 78611
James
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRT519SZDG03 Arrived on site and tested operation. Found evaporator frozen again. Tested defrost circuit and found to be good. Tested evaporator thermistor and found to be reading out of range. Installed new thermistor and defrosted evaporator with steamer. Unit tests good. Job complete
Near Round Rock, TX 78664
Tommy
Job Details: 09/17/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making clicking noise while spinning. Upon arrival put unit in diagnostics found no error codes. Tested unit with diagnostics tested spring by hand found some change in unit. Ran multiple test found unit not making clicking sound. Leveled unit and tested again. All tested good. Job Completed.
Near Austin, TX 78745
Kevin
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found apartment maintenance has corrected voltage and cleared vents. Took one picture showing airflow meter and temperature showing on multimeter, dryer is operating properly.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/17/2020
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site for vent hood not working on speed 3. Inspected unit and work area. Removed control and found when pushing button on control its not making contact. Builder had another vent hood on site and requested to remove control from other and install. Removed control from unit and installed. Tested operation. All tested good. ; ordrng 1 WPW10648474 (CONTROL)
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT730PAHV0 Arrived onsite for dishwasher not drying dishes. I called techline and butch walked me through the diagnostics process. We determined that the water temperature coming into the unit is not hot enough for optimal performance on the unit and advised customer to let cold water purge from the lines before starting dishwasher. Also advised that rinse aid is important for drying as well Butch gave me SR#7728810527.
Near Austin, TX 78723
Scott
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
Near Round Rock, TX 78665
David S
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived in site for freezer not cooling. When I arrived the customer stated the freezer is cooling again. I inspected the unit and found frost build up on the evaporator cover. I checked diagnostics and found the unit in adaptive defrost instead of basic defrost. I explained the difference in the two defrost modes to the customer. I replaced the UI and set the unit to basic defrost. I spoke to the customer about possible water pooling due to the evaporator defrosting over the next couple of days. Job complete. No water leaks detected.
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site to inspect fridge for poping breaker, upon inspection found the compressor not running, windings for compressor are reading very out of range. Will need to authorize job with American home shield. Office to reschedule ; ordrng 1 2164518 (EVAP) and 1 22550110 (COMPRESOR) and 1 W10913906 (ACCESS) and 1 WPW10143759 (UV DRIER)"
Near Round Rock, TX 78665
Tommy
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Arrived onsite to install previously diagnosed parts. Upon arrival installed parts and was able to get cover evap off and on with no damage. Tested unit all tested good informed customer to give it 48 hours to get back to temp. Job Completed.
Near Round Rock, TX 78664
David S
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for water pooling under the fridge. I inspected the unit and work area. I found ice build up on the bottom of the fresh food section. I removed the ice, and found the evap tray warped in the middle. The evap tray is not available so I used some permagum to raise the left side the tray will drain properly. I gained access to the drain tube and cleared out debris that was in there. I used my steamer to verify that the drain tube is flow clear with no restriction. Job complete. No water leaks detected."
Near Leander, TX 78641
Tommy
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for previously diagnosed parts. Upon arrival used repair kit on bottom which was chipped. Used proxy and tap and let customer know to allow it to sit for the next 4 hours. Job Completed.
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
DISHWASHER GE PDW7880J01SS Arrived onsite for dishwasher with poor washing performance. Upon inspection I found a powder detergent that had gotten wet but the dispenser door was closed. I ran a diagnostics cycle and found the dispenser opening after 8 secs when the chart called for 75 secs indicating an intermittent failure of the soap dispenser. I found the bottom right side wheels on the lower rack were missing as well. I am ordering Lower rack kit (WD35X21038) dispenser (WD12X10163) upper spray arm (WD35X10054) ; ordrng 1 WD12X10163 (rinse module) and 1 WD35X10054 (kit-mid spray arm hu) and 1 WD35X21038 (dishwasher lower rac)
Near Del Valle, TX 78617
Matthew
Job Details: 09/17/2020
WASHER MAYTAG MVWB765FW4 "Arrived onsite for garment stuck in agitator. Removed dispenser cap and agitator and found that garment was wrapped around drive shaft. Removed garment, replaced agitator and tested unit. Recalibrated and auto cycled unit to insure functionality. Instructed customer on use and cycle selection. No leaks present at this time. Job complete."
Near Leander, TX 78641
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site to inspect refrigerator not level. Upon further inspection, I found the unit not leveled and the doors offset. I attempted to level the unit and found the floor not level. Using a whim, I placed it at the back right wheel and leveled the unit. Removed the remaining protective wrap around the doors and UI. Found blue tape with message, “unit moves”. The unit does not have any leveling feet to keep it from rolling forward. Left brochure for builder/future customer recommending that they not pull it out from its space due to the shim. No water leaks observed during service, job completed."
Near Jarrell, TX 76537
Al
Job Details: 09/17/2020
COOKTOP WHIRLPOOL WFE515S0JS0 "Arrived on site and inspected range not heating on front right burner.Found the control, infinite switch and element to all be defective.Called Whirlpool Techline and spoke with DAVE SR# 7728816474Removed and replaced above parts.Reassembled and unit tested as designed.Job complete"
Near Manor, TX 78653
Andy
Job Details: 09/17/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for LR not working properly. On arrival customer informed me issue is RR burner igniting issues. Tested and inspected unit and found failed burner head and cap. Ordering needed parts. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10183370 (cap-burner) and 1 WPW10515453 (burnr-head)
Near Austin, TX 78703
Jacob
Job Details: 09/17/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace parts to unit. Customer said unit is working. Tested unit 2 times in quick wash mode. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78756
David Z
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE320M0ES2 "Arrived on site to diagnose range that was not getting hot on top burners. Found loose connection in terminal block, and also L2 and neutral we’re switched. Corrected wiring and replaced terminal block. All is working as designed. Call complete."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I replaced the filter head housing and the dispenser pad and spring. I tested the dispenser about 10 times and could not get it to stick on dispense I also found the filter housing was no longer leaking. No leaks detected at time of service and unit is working as designed at this time. Job complete
Near Austin, TX 78731
David Z
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL KBFS25ETSS00 "Arrived on site to diagnose refrigerator making no ice. Performed diagnostic and cycle check. Found motor is not turning at all. Jumped inlet valve and verified proper fill. Unit needs new icemaker.
Near Austin, TX 78703
Luis
Job Details: 09/17/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 Installed refrigerator correctly into enclosure
Near Hutto, TX 78634
Cliff
Job Details: 09/17/2020
FREEZER WHIRLPOOL WRS555SIHZ00 Arrived on site to diagnose a refrigerator is not cooling properly. Tested unit and found metal clip had fallen into fan assembly preventing evaporator fan from running. Removed clip and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near West Lake Hills, TX 78746
Luis
Job Details: 09/17/2020
REFRIGERATOR KENMORE 106.5113221
Near Austin, TX 78701
Richard
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL IX5BBEXDS01 Arrived onsite for the refrigerator leaking water out of the freezer section. During testing found that the leak is caused by a clog drain tube. There was water damaged on the floor which the customer is aware of took pictures. De thawed ice in the freezer and removed clog from drain line and all functions tested good. Complete
Near Austin, TX 78739
Luis
Job Details: 09/17/2020
ICE MACHINE KITCHENAID KUIC15PRXS1 "Arrived on site for weak ice. Found unit making uneven slab of ice,cleaned evaporator plate,changed timed ice and thickness of ice in diagnostics."
Near Buda, TX 78610
Robert
Job Details: 09/17/2020
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Arrived on job for complaints of water taste. Customer said also issues with temperature and display. Confirmed display segments fade. Will need UI replace. Ordered sensor for temperature. Also found small dripping from filter housing will replace base on return. ; ordrng 1 240597203 (sensor)"
Near Austin, TX 78751
Leonardo
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL MMV4205DS1 "Arrived on site to replace switches, fuse and control board, replaced switches, fuse and control board, test unit, unit working correctly, unit heating correctly, water heated after 1 min test, job complete."
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for a microwave with the left mounting hole stripped out. I found the nut broken out of the wrapper. The prescreened nut W10596040 was different than the one in the unit. The one in the unit looks like W11122643 that’s on the 04 engineering digit but the plate is spot welded to the wrapper. I called techline and spoke with Steve SR# 7728816123. I explained my findings and he stated to order the wrapper on this one since they are spot welded. Ordering parts research for complete wrapper with the mounting nuts.; ordrng 1 PARTSRESEARCH (WRAPPER WITH MOUNTING NUTS)
Near Round Rock, TX 78681
Tommy
Job Details: 09/17/2020
DRYER WHIRLPOOL WED4850HW0 Arrived onsite for dryer not working. Upon arrival checked voltage found voltage was good. Tested pre-ID parts found both had to be replaced. Tested unit all tested good. Job Completed.
Near Lampasas, TX 76550
Tyler
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 On site for refrigerator not cooling. Upon arrival I found that the unit had another clogged drain line and I also found that the icemaker fill line had fallen out of place and was not filling up the icemaker problems causing water to drip down the coils of the back of the freezer and hit the fan. I ended up realigning the icemaker fill line and I installed a new defrost thermostat because the old one shorted out. I found it was now showing full continuity even though thermostat was warm and should have had an open circuit but didn’t. Unit is now functioning as designed after installing a new thermostat and repairing the icemaker feel
Near Austin, TX 78741
Kevin
Job Details: 09/17/2020
WASHER MAYTAG MHWE201YW00
Near Pflugerville, TX 78660
Paul
Job Details: 09/17/2020
REFRIGERATOR GE GFE28GMKLES "Arrived onsite for a refrigerator that the water and ice stopped dispensing, the interior lights stopped working, and the door alarm constantly goes off. I found the left RC door switch failing causing the issue. I replaced the switch and all functions are working as designed. Call complete."
Near Rogers, TX 76569
Al
Job Details: 09/17/2020
WASHER MAYTAG MVWC465HW2 Arrived on site and inspected washer not filling with hot water.Tested the unit and all water temperatures worked properly.Leveled the he unit.No leaks detected at time of service.Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/17/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer needing a previously diagnosed gear case wash plate etc. After installing all necessary parts I was able to retest unit to ensure that it was no longer banging around leaking or having any other problems unit is now functioning as designed call complete
Near Liberty Hill, TX 78642
Lou
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the crisper drawer not closing completely. When I removed the pan, I found a large block of ice on the RC evaporator/cover. I pulled the unit out and found the drain tube at the back of the unit was gapped. Using manufacturer approved silicone, I sealed the gap. I had the customer sign the Waiver of damages from defrosting the refrigerator and recommended that they place towels around the unit to protect the baseboards and if they have a shop vac to keep it handy. I am ordering the RC evap motor harness and CNOTE-LSO FOR TRAINING PURPOSES and will return with the prescreened parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO FOR TRAINING) and 1 W11087438 (motor-evap)"
Near Austin, TX 78731
Luis
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KBFN502EBS01 "Arrived on site for no cool. Removed evaporator cover,found corrosion on heat exchanger in liner,added soap to lines found bubbles forming,called tech support per tech support pierced low side pressure reading -20
Near Killeen, TX 76541
Tyler
Job Details: 09/17/2020
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site for dishwasher needing previously diagnosed main control and lid lock. After installing parts I was able to retest and verify that unit is responding to touch input and activiting all cycles as needed. No leaks before during or after repair.
Near Austin, TX 78723
Luis
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for fresh food section not defrosting. Defrosted fresh food evaporator per service pointer secured evaporator to liner wall using clamps and zip ties,secured new thermistor to suction line using foil tape and a zip tie,secured back cover with 4 screws,changed defrost setting to basic. Checked air flow good.
Near Austin, TX 78728
David S
Job Details: 09/17/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for microwave door not closing properly, and the touch screen being frozen. I inspected the unit and work area. I found the touch screen froze. I power cycled the breaker for the oven, and the touch screen starting working. I found the unit not connected to WiFi or a whirlpool app. I spoke to the customer about getting it connected to WiFi and a whirlpool app. I removed the microwave door, and attempted to reseat it. The door is still not engaging the switches properly. I am ordering the inner door assembly and returning with the outer door assembly. The office will reschedule. The inner door is an expart.; ordrng 1 W10687342 (door/mw)"
Near Oglesby, TX 76561
Jonathan M
Job Details: 09/17/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that was making a rattling sound during operation. Inspected unit and work area. Tested unit in a time dry normal cycle and found cabinet rattling when in use. Customer advised that she wasn’t sure if it was really an issue but it just has seemingly gotten louder since they bought it. Advise customer of the issue and tighten screws all the way around the dryer. Added sound pads and tested unit. Unit became much quieter. I advise the customer that it is normal for dryers to become a little louder as they get older just due to moving parts. Went over user care guide and nit is working as designed. Call complete.
Near Killeen, TX 76543
Tyler
Job Details: 09/17/2020
MICROWAVE HOTPOINT RVM1535DM2WW "Arrived on site for microwave not heating. Upon arrival I tested the unit with a cup of water and confirmed the non heating issue. After disassembling the unit to access thermostats, micro door switch’s etc then tested to make sure the switch’s and thermostats passed both continuity and ohms test per each parts required test. I could not access or verify any sort of error codes. I found the magnetron diode and capacitor. Ahs needs to be informed that unit is 8 yrs old and has taken some natural where and tear of its time. There is a possibility that unit could break further when disassembled for repairs. Office to reschedule due to parts being out of stock; ordrng 1 WB27X10825 (c-oil) and 1 WB27X10827 (asm - mgt)"
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor short cycling, replaced start device and compressor started. Instructed customer to wait 24 hours to let it get down to temp. Complete"
Near Spicewood, TX 78669
Brandon
Job Details: 09/17/2020
WINE COOLER KITCHENAID KUWS24RSBS14 "Arrived on site to replace defrost timer and bi metal, after replacing, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site and tested operation. Found both fresh food and freezer compartments at room temperature. All fans running but compressor is not. Found harness to compressor was not clipped into start device and had come loose. Seated connector properly and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78626
Al
Job Details: 09/17/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site and inspected refrigerator shelf issue.Found the liner on the left hand side of the cabinet is defective.Called Whirlpool Techline and spoke with DUSTIN SR# 7728810944Had a video chat with Dustin and unit was deemed non repairable.Whirlpool will contact the customer within 3-5 business days to arrange replacement appointment.Job complete
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 Arrived on site for dishwasher that was not draining the water properly and heating element rusted. Upon further inspection of the unit I found that there was a lot of corrosion and rust around the heating element but it was receiving the full power from the main control I also found that the drain pump bearings are broken internally and Not allowing the drain pump issue the water out like it should. We will need to return with a new drain pump and heating element .Office to reschedule due to some parts being out of stock; ordrng 1 W10518394 (heater)
Near Marion, TX 78124
Noah D
Job Details: 09/17/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for water leaking, upon inspection found the freezer condensating at the top of gasket. Bent metal bracket back and fixed gasket gap. Complete"
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/17/2020
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site for dishwasher that would not drain. After arriving I initially checked the garbage disposal to make sure the qurk was popped out and it was. I also cannot see any clogs within the drain line and I went ahead and tested the unit and found that although the pump assembly was getting power it has bad bearings that we’re stuck in the inside it would not allow it to drain properly; ordrng 1 W11416363 (MOTOR/PUMP)"
Near Austin, TX 78759
David Z
Job Details: 09/17/2020
REFRIGERATOR MAYTAG MFT2574DEM01 Arrived on site to follow up on icemaker not producing ice. Cycled unit and found icemaker working as designed. Found the fill tube was frozen again. Melted down ice and verified fill tube was empty. Raised temps to tech line suggested 3 in FC and 40. Called tech line and followed up with Butch SR7728813022. If temps don’t resolve the issue they recommend we cut off the excess length of the fill tube and seal the ice box with silicon / permagum / weather stripping in the indent on the ceiling of the RC where the line comes through and all the way down the seam to the back. Call complete at this time as unit is functioning again.
Near Austin, TX 78736
Richard
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDT710PAYB5 "Arrived onsite for the dishwasher not cleaning properly. During testing found that there is calcium build up inside the sump and pump and on the sensor and filter. There is not enough water going into dishwasher. Will need to replace sump and pump , valve , sensor , filter. Because of the calcium build up. Ordering parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10872845 (filter) and 1 WPW10463906 (filter)"
Near Austin, TX 78704
Leonardo
Job Details: 09/17/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power test unit and found outlet giving 120v. Removed front panel from dishwasher to test the board and found connectors to control where disconnected. Secured connection test unit and unit test good job complete
Near Kingsland, TX 78639
James
Job Details: 09/17/2020
RANGE JENN-AIR JDRP436HM00 Arrived on site to install previously diagnosed parts. Found control incorrect. Will need to reorder and return to repair. ; ordrng 1 W11334164 (CONTROL )
Near Seguin, TX 78155
Noah D
Job Details: 09/17/2020
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect cooktop for broken glass, upon inspection found the cooktop broken. Will need to order, cooktop is a ex-part, explained to customer what that entails. Office to reschedule ; ordrng 1 W11034825 (COOKTOP)"
Near Round Rock, TX 78664
Andy
Job Details: 09/15/2020
UNKNOWN UNKNOWN 0
Near Georgetown, TX 78626
Tommy
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived onsite for previously diagnosed parts.installed new dispenser all tested good no signs of leaks during service Job completed.
Near Pflugerville, TX 78660
David S
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher not having water. I inspected the unit and work area. I found fault code F6E2, fill value electrical fault. I inspected the water valve and found the connection not seated properly. I reseated the connection and tested the unit. It is working as designed. Job complete. No water leaks detected."
Near San Marcos, TX 78666
Noah D
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect fridge for low temps in fridge, upon inspection found the cover frosted over in fridge, per service pointer will need to replaced main board and cover assembly.Instructed customer to defrost fridge section."
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to diagnose a refrigerator that is not producing ice. Found filter clogged preventing water from getting to icemaker. Customer provided replacement filter. Installed new filter and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
Near Temple, TX 76502
Tyler
Job Details: 09/15/2020
DISHWASHER WHIRLPOOL WDF520PADM7 (TG) Arrived on site for dishwasher needing new insulation. After installing new padding insulation I retested unit functionality and everything is working as designed. Call complete
Near Georgetown, TX 78626
Tommy
Job Details: 09/15/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for range. Upon arrival customer was using the range and choose to reschedule. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
Near Austin, TX 78749
Leonardo
Job Details: 09/15/2020
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site to test unit for cancel not working, test unit and found bad control board. Replaced board test unit and unit test good job complete."
Near San Marcos, TX 78666
Noah D
Job Details: 09/15/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not holding water, checked for any issue along the tub and found a large crack on bottom rim of tub, ordering tub, office to reschedule ; ordrng 1 2MAN (2MAN) and 1 W10238320 (TUB)"
Near Cedar Creek, TX 78612
Andy
Job Details: 09/15/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrigerator not as cool as before. Tested and inspected unit and found temperature setting was put in incorrectly from prior visit. Reset temperature setting and tested unit. All operations are normal. No water leaks present at time of service.
Near Austin, TX 78748
Robert
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived on job for complaints of not cooling. Found compressor running both fans and temperatures good. Unable to duplicate error.
Near Harker Heights, TX 76548
Al
Job Details: 09/15/2020
DRYER MAYTAG MEDB835DW4 "Arrived on site and inspected a dryer not starting.Confirmed the complaint and disassembled the unit and found the thermal fuse defective.Removed and replaced it, reassembled and unit tested as designed.Job complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/15/2020
OVEN WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the control and tested the unit. Unit is working as designed at this time. job complete
Near Pflugerville, TX 78660
David S
Job Details: 09/15/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I spoke to the customer about the units operations. They stated another company came out and fixed the ice maker, but the issue is the stabilizing bar for the freezer draw broke off. I inspected the freezer drawer and found the tracks broken and missing the locking clip. I am ordering both tracks and the locking clip..; ordrng 1 LOWE’SAUTHO (LOWE’S AUTHO) and 1 W10625067 (bracket) and 1 W10625068 (bracket) and 1 W10852685 (clip)"
Near Austin, TX 78726
David Z
Job Details: 09/15/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site for report of sparks coming from unit. Customer showed me the unit sparked from the bottom and the turntable motor died. Found wiring for turntable motor grounded out on the bottom panel and fried the turntable and wiring. Checked clearance and have exactly 30” from cabinet top to range surface which is inside specs. Ordering new turntable motor, new harness and control; ordrng 1 W10642989 (motor-turn) and 1 W11219761 (harns-wire) and 1 W11342846 (CONTROL)"
Near Austin, TX 78732
David Z
Job Details: 09/15/2020
WASHER MAYTAG MVWB765FW1 "Arrived on site to diagnose leaking washer. On arrival customer had towels present and showed me leak location. Raised lid and found water dripping from the dispenser housing under the valves. Ordered Part. Office to reschedule when shipping date available since part is only available at WP. ; ordrng 1 W11172234 (housing)"
Near Georgetown, TX 78628
Cliff
Job Details: 09/15/2020
DISHWASHER GE GDF530PSM2SS Arrived on site to replace previously ordered parts for dishwasher. Upon replacing part found new user interface is missing two buttons as well as interface cover is missing them as well. Noted through parts look up unit should have front facing panel with six buttons and panel on dishwasher has eight and is top facing. Door is incorrect on this unit and user interface and outer door components will need to be ordered and replaced to make unit functional. At this time unit is operating like it is a 6 button model indicating findings are correct. Office to set return appointment.; ordrng 2 WD09X25531 (BUTTON TREE)s and 1 WD12X22787 (pocket handle) and 2 WD12X24398 (LIGHT SHIELD)s and 1 WD34X25532 (ESCUTCHEON ) and 1 WD34X25752 (PANEL)
Near Paige, TX 78659
Andy
Job Details: 09/15/2020
WARMING DRAWER KITCHENAID KEWD105 Arrived on site for warming drawer not working again. Tested and inspected unit and found failed thrmst fix. Found insulation damaged. Removed failed thrmst fix and adjusted insulated and tested unit. All operations are normal and heating element cycling off and on properly. No other repairs are needed at this time.
Near Georgetown, TX 78626
Cliff
Job Details: 09/15/2020
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not turning on. Tested unit and found timer knob cracked preventing timer from rotating. Customer will order knob on their own and no further repairs needed at this time.
Near Wimberley, TX 78676
Richard
Job Details: 09/15/2020
REFRIGERATOR FRIGIDAIRE FPHN2899LF1 Arrived onsite for the refrigerator having condensation inside FF section. During testing found that the mullion is broken and causing the issue. Will need to replace it. ; ordrng 1 241778811 (flipper mullion as)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/15/2020
MICROWAVE WHIRLPOOL WMH75021HZ-1 Arrived on site for microwave oven light not working. Tested light socket and it had shorted. Installed new socket and tests good.
Near Kyle, TX 78640
Richard
Job Details: 09/15/2020
DRYER MAYTAG MEDB765FC0 Arrived onsite for the dryer door not closing properly. During testing found that the catch is not working properly. Replaced striker and it didn’t resolve the issue. Will need to replace inner door with catch and hinges on next visit. Ordering parts and office to schedule ; ordrng 1 W11126813 (door)
Near Liberty Hill, TX 78642
Cliff
Job Details: 09/15/2020
FREEZER WHIRLPOOL WRS588FIHV00 Arrived on site to diagnose a refrigerator with a freezer handle that has come off and over cooling in the fresh food compartment. Tested all parts and components and found no failures causing over cooling issue. Reattached handle to unit and advised homeowner on airflow through RC and proper placement of items to prevent airflow blockage. No further repairs are needed and no leaks were found at time of service.