Near Leander, TX 78641
Paul
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for a refrigerator to possibly replace sealed system components. I tested the temps and found the RC at 37 degrees and the FC at 2 degrees with the sealed system components all working. I inspected the evaporator and found a massive ice build up from the top of the evaporator to the ceiling of the FC and from the right side over to the right side of the evaporator fan but the frost pattern on the evaporator looked good. I removed the ice and tested the unit. The unit worked as designed and had a great frost pattern. I found a warm air leak coming from the liner where the refrigerant lines come thru to the evaporator. The leak needed to be sealed.I sealed the liner with factory approved sealant. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78745
Luis
Job Details: 06/24/2020
REFRIGERATOR MAYTAG MFI2570FEZ08 Arrived on site for damaged door installed new door checked door operation and seal good. AUTHO MPOFD00APL1
Near Austin, TX 78744
Kevin
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site and inspected refrigerator and found it is 28 in freezer, 45 in fresh food. Spoke with techline and they recommended replacing UI. ; ordrng 1 W11330971 (UI)"
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
DRYER WHIRLPOOL WED8500DC4 Arrived on site to diagnose a dryer that is squeaking. Found warren rollers and idler pulley. Replaced rollers and idler pulley from repair kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78703
Jacob
Job Details: 06/24/2020
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived onsite for unit freezing. Looked at unit. Found that freezer door is not sealing properly and fresh food drawer. Causing the over freezing inside unit. Ordered parts. Office to reschedule.; ordrng 1 LW10547320 (dor-fip ss) and 1 LW10550670 (dor-fip) and 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT )
Near Leander, TX 78641
David Z
Job Details: 06/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for report of MW light not turning off. Customer says they can tap the door and get it off. Inspected the unit and found the interlocks on these models can be touchy and if the door isn’t firmly closed it will need to be pushed to trigger interlocks. Interlocks themselves are fine and door just needs a firmer close on the vertical doors. Customer had been advised to firmly close the door and should see no other issues. All is working as designed. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of washer shaking. Ran drain and spin cycle operation normal. Asked customer for towels to test with weight. Ran spin again with wet towels and wash perform properly. No leaks detected at time of service.
Near New Braunfels, TX 78132
Richard
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Arrived onsite for the refrigerator not cooling. Called tech line and found out that the Evaporator thermistor was bad. Replaced thermistor and refrigerator tested good and stated running. Complete. Could not get an Sr number from tech line because they stated that there system was down.
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRB322DMBW01 "Arrived on site to inspect refrigerator door swinging open. Upon further inspection, the customer advised that the unit door swings open and hits the wall behind it and something inside is loud. I placed the unit in diagnostics and tested the damper and it was loud. Also found that the unit is not level which is causing the door to swing open. I removed and replaced the damper and retested and it is operating as designed. Leveled the unit and tested the door and it closes as designed. No water leaks observed during service, job completed."
Near Bastrop, TX 78602
Scott
Job Details: 06/24/2020
OVEN WHIRLPOOL WFG525S0HS Arrived on site for oven door not closing . Found right hinge failed . Ordering hinges . No gas leaks detected. Call to set return .; ordrng 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Austin, TX 78745
Leonardo
Job Details: 06/24/2020
DISHWASHER KITCHENAID KDTE104ESS3 Arrived on site to test unit for not washing. Test unit And found bad wash motor. Test unit and unit test good job complete no leaks present at this time
Near Burnet, TX 78611
James
Job Details: 06/24/2020
RANGE KITCHENAID KSDB900ESS3 Arrived on site and tested operation. Found no faults in memory. Found rolling rack installed upside down and zip tie still installed on rack. Corrected rack and tested operation. Found unit not heating at all. Shut breaker off and removed unit to test voltage. Turned breaker on and tested voltage. Found proper voltage to unit. Tested again at 350 and found unit is heating properly. Job complete
Near Killeen, TX 76542
Al
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 06/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not drying properly tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best results. No leaks were found at time of service.
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for customer complaint of unit not making ice, found broken wire at bottom of freezer door, I repaired broken wire and ran test 44 and 45 in diagnostic mode. Unit tested good."
Near Austin, TX 78759
Kayman
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite to install previously diagnosed parts. Installed the filler with some adhesive. No air leaks detected during service. Job complete.
Near Austin, TX 78704
Jacob
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for unit not making ice consistently. Tested unit. Found that ice was stuck in ice maker. Replaced ice maker. Tested unit. No issues at this time. Let customer know will take a few hrs before seeing ice being made. Job complete
Near Georgetown, TX 78626
Lou
Job Details: 06/24/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 "Arrived on site to inspect venthood fan controls not working. Upon further inspection, I tested the fan switches/control and found the switches were not engaging and allowing the fan to stay on. I removed and replaced the control and tested. Unit is operating as designed. Job completed.
Near Austin, TX 78701
Jacob
Job Details: 06/24/2020
DRYER WHIRLPOOL WET4027EW0 Arrived onsite to replace parts ordered by previous tech. Replaced repair kit. Tested unit.unit test good. No issues at this time. Job complete.
Near Austin, TX 78750
Wesley
Job Details: 06/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and provided customer instruct on water system design. Unit is now operating as designed. Advised customer on use and care.
Near Robinson, TX 76706
Jonathan M
Job Details: 06/24/2020
WASHER MAYTAG MVWB765FW3 "Regular site for washer that won’t fill with water. Inspected unit and work area. Placed in in-service diagnostics and found an F3 E2 ( inlet water temperature fault), F5 E2 (lid lock will not lock or unlock), and F6 E3 (ACU cannot hear UI) error codes. Tested unit in a manual Phil and found the hot water valve working but the cold water valve not working. Replaced water valve and tested unit. Unit is working as designed. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 06/23/2020
REFRIGERATOR KENMORE 106.5176351 Arrived on site for refrigerator not making ice. Tested and inspected unit and found switch for ice maker not connected. Plugged in and tested unit. All operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 06/23/2020
COOKTOP JENN-AIR JGCP636ADP "Arrived on site to install previously diagnosed and ordered parts. Due to the front right and back left burners failing, I removed and replaced both burner heads and tested. All burners are operating as designed. No gas leaks detected during service, job completed.
Near Austin, TX 78735
Luis
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for noise complaint and cooling issue. Found ice on top portion of evaporator hitting evaporator blade,ran diagnostics thermistor test passed,changed defrost setting to basic to run through a defrost every 8hrs of compressor run time to prevent ice build up on upper portion of evaporator. Ran compresssor test pierced low side pressure reading +5 during freezer cooling good pressure. Ran defrost test passed."
Near Austin, TX 78757
Scott
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no cool in fresh food section . Evap fan is working . Found voltage to diffuser but diffuser door not operating properly . Called tech ,recommended changing diffuser ,control , UI all at same time Sr . 7727873700 Call to set return .; ordrng 1 W11212392 (cntrl-elec) and 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)"
Near Austin, TX 78728
David Z
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose one refrigerator that was warming in the refrigerator compartment and also was not making much ice. Performs diagnostic and found RC Evap cover completely encased in ice. Thermistors are tested good. Put in forced defrost and did not hear defrost element coming on. Ordering new Evap cover and Evap motor / harness, also returning with UI and control to resolve defrost issue. Advised customer on process for defrosting, and that it needs to be defrosted when we get there. ; ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap)"
Near Austin, TX 78735
Kevin
Job Details: 06/23/2020
WASHER LG WM3170CW "Arrived on site and replaced dispenser hose, after replacement washer is no longer leaking, job complete"
Near Austin, TX 78744
Kevin
Job Details: 06/23/2020
WASHER WHIRLPOOL WFW5090GW "Arrived on site and found no power showing on display, washer and dryer are stacked. Replaced timer/control on washer and it will now power up. Job complete"
Near Meadowlakes, TX 78654
James
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site and tested operation. Found ice bucket auger not turning. Found crushed ice side of ice bin frozen into a block of ice. Checked for air leaks and found ice door not sealing properly. Unit will need new separator and ice bucket to repair. Separator is expart and office will schedule return service. ; ordrng 1 W11423781 (SEPARATOR ) and 1 WPW10558423 (ice-contnr)
Near Austin, TX 78728
David Z
Job Details: 06/23/2020
WASHER WHIRLPOOL WFW6620HW "Arrived on site to diagnose washer making a banging sound when it’s spinning with loads in. Ran diagnostic and found F0E2 for oversuds. Checked suspension and found rear right suspension shock broken. Replaced rod. Unit now does not vibrate and shake like it did and is working as designed. Call complete."
Near Horseshoe Bay, TX 78657
James
Job Details: 06/23/2020
ICE MACHINE KITCHENAID KUIO18NNXS2 Arrived on site and tested operation. Found unit not recirculating water and not recognizing full water reservoir. All other functions test good. Unit will need new recirculating pump and sensor assembly to repair.
Near Lago Vista, TX 78645
Lou
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=34 degrees & RC=55 degrees. Removed the FC evap cover and found a large block of ic Erin the upper right corner of the evaporator. I pulled the unit out from the wall and found the back cover had been removed and screws missing. I found an access valve on the compressor, which indicates there has been a sealed system repair completed on this unit(photos). I contacted the office (MS) and advised of my findings. No record was found of our company or any other company doing ant repairs to this unit. I am ordering a sealed system repair on consisting of the compressor, dye drier, access valve, evaporator, CNOTE-2HR JOB.. I removed the ice from the evap using my steamer. No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78738
Robert
Job Details: 06/23/2020
RANGE JENN-AIR JDRP548WP02 Arrived on job to replace modules. After replacement test operation and all burners working properly.
Near Jonestown, TX 78645
Lou
Job Details: 06/23/2020
FREEZER WHIRLPOOL EV188NYWS00 "Arrived on site to inspect freezer not cooling. Upon further inspection, I tested temps in the freezer and got 38 degrees. Removed the evap cover and found no frost pattern due to unit just going into defrost mode. Once the compressor came back on, I monitored the evaporator and after approximately 20-25 minutes, there was still no frost pattern but there was frost building up in the upper right corner showing signs of a possible restriction. I pulled the unit from the wall and checked amp reading to the compressor and got 85amps. No water leaks observed during service.; ordrng 1 CNOTE (2HR JOB) and 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10309990 (compressor) and 1 W10843121 (filter dryer) and 1 WP4-81546 (evaporator) and 1 WPW10143759 (dryer)"
Near Austin, TX 78704
Eman J.
Job Details: 06/23/2020
RANGE JENN-AIR JDRP436HL00 "Arrived onsite for range making noise during the cool down after oven use. Tested system. Found that range does make high pitch noise durning cool down. Found a service pointer for this range. Says to check to see where the noise is. If in rare tested cooling fan, if in front replace UI board. Noise appears to come from the front of the range. Ordering CNTRL-ELEC W11333311. ; ordrng 1 W11333311 (CNTRL-ELEC)"
Near Lakeway, TX 78734
Luis
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for no ice. Found broken wire at door hinge,removed grill cover,attempted installing a connector after installed wire connector tested door operation found wire disconnecting from connector. Unit will need a new door
Near Austin, TX 78746
Luis
Job Details: 06/23/2020
REFRIGERATOR GE ZISB42DCA "Arrived on site to install parts prev tech ordered. Installed fill tube heater,found excessive amount of ice build up in ice chute of freezer door. Found door missing all components to ice door and assembly will need to install all parts for ice door due to cold air escaping from ice chute. OFFICE SEE STICKY NOTE ; ordrng 1 OFFICESEESTICKYNOTE and 1 WR02X8943 and 1 WR17X10282 (DEFLECTOR) and 1 WR17X11653 (DOOR) and 1 WR17X3089 (CRANK ) and 1 WR17X3493 (CRADLE) and 1 WR17X4217 and 1 WR23X366 and 1 WR2X8663 (SPRING) and 2 WR2X8818 (RETAINER DOOR)s and 1 WR62X107 (SOLENOID)"
Near Spring Branch, TX 78070
Noah D
Job Details: 06/23/2020
ICE MACHINE KITCHENAID KUIA18NNJS5 "Arrived on site to inspect icemachine for not producing ice, upon inspection found the recirculating pump not working, replaced control board and plugged pump back in. No problems found. Complete"
Near Killeen, TX 76549
Al
Job Details: 06/23/2020
REFRIGERATOR GE PSS26MSWASS Arrived to inspect blade noises coming from the recently installed evaporator fan motor.Removed and replaced the fan blade motor.Reassembled and unit cools and doesn’t make the odd noises any longer.Job complete
Near Killeen, TX 76542
Al
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived to inspect rattling noises coming from the compressor area.Confirmed the complaint and found the zip tie at the condenser line was rattling, causing the odd noises.Removed the zip ‘this and unit didn’t make the noise any longer.All water lines were dry at the time of service.Job complete"
Near Killeen, TX 76542
Al
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived to inspect ice maker issues.Customer advised he saw frost buildup in the refrigerator compartment and suspects his kids may have left the unit ajar because the lighting went out.Customer also noticed he had a power outage last night and temperatures were at -2 and 39.I adjusted both to recommended settings.I checked for ice make errors and found E0 (none).Also advised after changing the water filter the customer should run 2-4 gallons before using the ice or water.All water lines were dry at the time of service.Job complete
Near Killeen, TX 76549
Al
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL MFW2055FRZ Arrived to inspect Maytag not making ice.Found the ice maker was defective.Removed and replaced it.Reassembled and ice maker cycled properly.Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 06/23/2020
RANGE KITCHENAID KERS807SSS00 "Arrived on site to inspect oven for not working and sparking, checked under cooktop and found lots of damage and signs of burning to include a burnt infinite switch. Ordering parts to replace all parts. Office to reschedule ; ordrng 1 W10823698 (ELEMENT) and 1 WP9763761 (SWITCH RF) and 1 WP9763762 (SWITCH LR) and 1 WPW10181438 (CONTROL ) and 1 WPW10181439 (UI)"
Near Killeen, TX 76549
Al
Job Details: 06/23/2020
DRYER WHIRLPOOL WED4950HW0 Arrived to inspect dryer heating issues and door seal damaged.Confirmed the complaint and referred the customer to get her dryer ventilation system cleaned by a professional.Also removed and replaced the door seal with supplied adhesive.Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KFIS29BBMS02 "Arrived on site for refrigerator not making ice and intermittent dispensing water. Inspected unit and work area. Found ice maker dry. Performed diagnostics and tested found partial LED out on display. Tested water to ice maker and found unit filled. Tested ice harvest and not response to ice maker. Tested ice maker motor and found no response. Tested voltage to ice maker and found none. Called Whirlpool tech support and spoke with Robert. He recommended to replace control kit and paddle. (Sr#7728136310). Removed failed control, UI and paddle. Installed new parts. Tested ice maker harvest and fill cycle. Tested water dispenser. All tested good, no water leaks detected.
Near Martindale, TX 78655
Noah D
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL GZ25FSRXYY0 "Arrived on site to inspect fridge for frozen freezer. Checked drain tube and found blockage, replaced drain tube and check icemaker for functions, found the icemaker not calling for water.. replaced icemaker and tube. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 06/23/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived on site to inspect dryer for not spinning, upon inspection found the thermal fuse open, replaced thermal fuse and checked all airflow. No problems found. Complete"
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for unit for filling with water. Test unit and found bad fill valve, replaced fill valve test unit and unit test good job complete no leaks present at this time."
Near Temple, TX 76502
Jonathan M
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator that has lights out. Inspected unit and work area. Found freezer light out and upper lights flickering. Replaced freezer light and found one refrigerator line or light them. Replaced refrigerator light as well and unit is working as designed. Call complete.
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/23/2020
RANGE KITCHENAID KSIB900ESS2 "Arrived on site to inspect oven for heating unintentionally, upon inspection found broil element smoking upon testing. Spoke with whirlpool safety Sr #7728084437 and was instructed to order parts. ; ordrng 1 W10544952 (BROIL) and 1 W10873520 (CONTROL )"
Near Canyon Lake, TX 78133
Noah D
Job Details: 06/23/2020
REFRIGERATOR GE GTH18HCC2RBB "Arrived on site to inspect fridge for not holding temp, upon inspection found the compressor running and evap running, frost pattern was incomplete. No other problems found, ordering correct parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (ACCESS) and 1 WPW10143759 (DRIER) and 1 WR87X10224 (COMPRESSOR ) and 1 WR87X28948 (EVAP)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site for customer complaint of unit leaking from filter area, found leak coming from filter housing, I replaced housing, unit tested good, no leaks."
Near Driftwood, TX 78619
Brandon
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for customer complaint of knocking noise, ran test 25, ice maker, found failed ice maker making noise. I replaced ice maker, unit tested good."
Near Driftwood, TX 78619
Brandon
Job Details: 06/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of unit not changing time and not starting a bake cycle, found UI console not responding, I replaced console, unit tested good."
Near Kyle, TX 78640
Leonardo
Job Details: 06/23/2020
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site to test unit for no power. Test unit and found melted terminal block and wires. Replaced harness with terminal block and advised customer to order new power cord
Near Killeen, TX 76542
Al
Job Details: 06/23/2020
REFRIGERATOR LG LMXS30776S/01 "Arrived to inspect LG French door refrigerator not cooling.Confirmed the complaint and found the compressor and condenser fan operating.Unit was approximately 65 degrees in both sections.Unit will require a sealed system repair, tech, compressor, control module, authorization and 2 hours.Ordering research for any additional parts needed for LG sealed system.Unit has been worked on and unit seems to be out of R134A.Photographed the compressor area, see SD pics.Needs more work.Office to reschedule with customer ; ordrng 1 CJT30000002 (CONTROL MODULE ) and 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION ) and 1 TCA38151706 (COMPRESSOR )"
Near Temple, TX 76502
Jonathan M
Job Details: 06/23/2020
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer that is intermittently tripping the breaker. Inspected unit and work area. Customer advised that 50% of the time the unit does not trip the breaker but the other 50% it will trip the breaker halfway through the cycle. Placed unit and service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed without tripping the breaker. Placed unit in a high speed spin test for over a minute and unit ran as designed. I called Techline and spoke to Austin Sr# 7728133632. He advised that if the issue was inconsistent and we were able to run everything through diagnostics, there is not a short in the system because it would do it every single time. He advised the issue is something electrical going to the unit whether it was on a GFI or AFI breaker or the customer has a weak breaker. He advised me to have the customer have an electrician out to fix their electrical and make no repairs. Call complete."
Near , TX 78676
Brandon
Job Details: 06/23/2020
RANGE UNKNOWN RGV2-486GDN "Arrived on site for customer complaint of griddle not working, I installed valve ordered by previous tech, griddle still did not work. Called techline, found out this model is a natural gas model according to Fisher and Paykel. Ordering orifice for griddle to convert to LP. Customer also complained about cooktop burners being high even on low, returning tech needs to check regulator plungers. ; ordrng 1 210692 (ORIFICE) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Dripping Springs, TX 78620
Robert
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL KFIS29BBMS02 Arrived on job for complaints of warm temperature in refrigerator. Found no air movement fan not working. After replacement test operation air flow good.
Near Austin, TX 78738
Robert
Job Details: 06/23/2020
WINE COOLER JENN-AIR JUW24FRARS00
Near Austin, TX 78737
Brandon
Job Details: 06/23/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of unit coming on by itself, shutting off by itself, beeping randomly, and not being able to set cook time. Found failed console, I replaced console, unit tested good."
Near Austin, TX 78737
Robert
Job Details: 06/23/2020
WASHER MAYTAG MVWB835DW4 Arrived on job to replace basket and gearcase. After replacement test operation and run calibration. No leaks detected at time of service.
Near Wimberley, TX 78676
Brandon
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for customer complaint of unit not cooling in fresh food section, and ice build up on back wall. Found unit was not defrosting properly, defrosted unit, called TL, found new service pointer W11092686E updated in February 2020, ordering parts from service pointer as recommended by TL. ; ordrng 1 212643 (sealer-gum) and 2 2185788 (clamp)s and 1 W10695459 (module)"
Near Hays, TX 78610
Leonardo
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found bad drain pump and clogged drain hoses. Replaced drain pump and cleared drain hoses test unit and unit test good job complete
Near Wimberley, TX 78676
Brandon
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site for customer complaint of microwave not powering on, found failed door switches and fuse blown. I replaced interlocks, upper and lower, as well as fuse, unit tested good."
Near Austin, TX 78749
Leonardo
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL ADB1400AGW0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
Near Driftwood, TX 78619
Brandon
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit leaking, found leak coming from fitting, ordering part. ; ordrng 1 WP2304888 (fitting)"
Near Austin, TX 78737
Leonardo
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to test unit for no display. Test unit and found bad display board. Replaced display board test unit and unit test good job complete.
Near , TX 78738
Robert
Job Details: 06/23/2020
VENTHOOD KITCHENAID KVWB606DSS2 Arrived on job for complaints of grease dripping and vibration. Found the grease trap working properly preventing grease from coating inside of vent and vent motor. Vibration normal amount no rattling noise or visual movement. Customer is concerned the vibration can be felt at cabinet to left of vent but no known damage to cabinet at this time.
Near Austin, TX 78704
Eman J.
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived onsite for refrigerator door damaged. Tested system. Found right foot damaged. Replaced refrigerator door. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78702
Eman J.
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for microwave door rusting. Tested system. Door indeed rusting. Replaced microwave door. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/23/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on job for complaints of not heating. Found dryer heating normally however air movement not good. Removed vent from dryer and air flow good. Reconnect vent and check at point exhaust from home and very low amount of air flow. Inform customer of issue.
Near Austin, TX 78702
Eman J.
Job Details: 06/23/2020
OVEN JENN-AIR JGS8750BDW Arrived onsite for oven light not working. Tested system. Found oven light faulty. Replaced light. Tested system. Everything works as designed. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/23/2020
WASHER MAYTAG MVWB835DW4 Arrived on job to replace console previously installed was cracked. Confirmed damage and replaced.
Near Austin, TX 78717
Paul
Job Details: 06/23/2020
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of water in bottom on refrigerator. Unit not draining properly then freezing and leaking out front. I’ll need two hours to complete repairs on return. Please send RJ. ; ordrng 1 W11084807 (extension)
Near Austin, TX 78717
Paul
Job Details: 06/23/2020
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
Near Austin, TX 78717
Paul
Job Details: 06/23/2020
RANGE WHIRLPOOL WFE515S0JS0 (Tg) Arrived onsite for a damage range. I found the control panel dented on both sides at the top. I took pics and replaced the panel. Call complete.
Near Austin, TX 78747
Leonardo
Job Details: 06/23/2020
OVEN WHIRLPOOL WFC310S0ES3 Arrived on site to test unit for oven not working. Test unit and found bad control board. Ordering new board W11122536 reschedule . ; ordrng 1 W11122536 (CONTROL BOARD )
Near Austin, TX 78731
Paul
Job Details: 06/23/2020
ICE MACHINE KITCHENAID KUIX505ESS2 (Tg) Arrived on site for ice machine. Found that reservoir pump wasn’t running due to its harness connector being corroded badly. Cleaned harness connection up and tested the unit and found reservoir drain cap not tightened enough and tightened it. Watched unit run a full cycle and make a slab of ice. Call complete
Near Austin, TX 78747
Leonardo
Job Details: 06/23/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on site to test unit for glass separating. Will need new front glass W11249559. Rescheduled ; ordrng 1 W11249559 (FRONT GLASS PANEL)
Near Austin, TX 78739
Leonardo
Job Details: 06/23/2020
DISHWASHER GE GDT720SSF4SS Arrived on site to replace spray arms and conduit. Replaced part and fund adapter conduit for bottom spray arm broken. Will order new adapter conduit WD18X21914 rescheduled ; ordrng 1 WD18X21914 (ADAPTER CONDUIT )
Near Austin, TX 78731
Paul
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KRFC604FSS01 (Tg) Arrived on site for ice maker not making ice. Ran service test 120 and found 12vdc to the ice maker and it wasn’t running. Changed ice maker and ran 120 again and found ice maker going to the twist position but not back to home position. Found the triton UI not reversing polarity. Replaced triton UI and tested unit. Unit is working as designed. Call complete. Use Authorization # KQPFNQPAPL1.
Near Temple, TX 76502
Al
Job Details: 06/23/2020
MICROWAVE KITCHENAID KEMS308SSS05 Arrived to inspect wall oven not heating properly.Confirmed the complaint and found the bake element was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Leander, TX 78641
Lou
Job Details: 06/23/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F8E0 & F6E4. Following the tech sheet, I removed and replaced the main ACU and tested the unit. Unit is operating as designed with no error codes. Job completed."
Near Leander, TX 78641
Lou
Job Details: 06/23/2020
DISHWASHER AMANA ADB1400AGW0 "Arrived on site to inspect dishwasher rinse aid not dispensing. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the dispenser door opened. I tested continuity to the harness and it is good. Based off information received from techline at the previous call, if the dispenser door is opening then there is continuity in the harness, which I confirmed today, then the main control needs to be replaced. I removed and replaced the control and retested and the unit continues operated as designed. No water leaks observed during service, job completed."
Near Austin, TX 78732
Wesley
Job Details: 06/23/2020
RANGE WHIRLPOOL KGCU462VSS01 "Arrived onsite and found unit operating with failing switch on large dual burner. Ordering switch. Advised customer that sparking issue could be solved by the replacement of the module, returning with module and valve to repair. ; ordrng 1 WPW10371235 (valve-brnr)"
Near Leander, TX 78641
Lou
Job Details: 06/23/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven bake element not working. Upon further inspection, customer advised that they have had several power outages and the bake selection isn’t working. I placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and tested the unit and it began to heat as designed. Following the tech sheet, I removed and replaced the main ACU and retested. Unit is heating as designed. I tested all components and all functioned properly. Recommended that the customer connect the unit to WiFi. Job completed."
Near Pflugerville, TX 78660
Kayman
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite to install previously diagnosed parts. Installed vent and gasket. Unit is working as designed no leaks detected durning service. Job complete.
Near Austin, TX 78726
Paul
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KSSS48QDX05 (Tg) Arrived on site for refrigerator not cooling/no power. Found the neutral side of the main power switch broken and not completing the circuit. The switch needs to be replaced.; ordrng 1 WP2266802 (switch)
Near Pflugerville, TX 78660
Cliff
Job Details: 06/23/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to diagnose a range with a damaged oven door. Found right side hinge broken. Hinge to be replaced; ordrng 1 WPW10299224 (hinge-door)
Near Pflugerville, TX 78660
Kayman
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for refrigerator intermittently not making ice. Upon inspection I found a large frost build up around the ice maker and inside the IM cavity. So much frost that it is rendering the ice maker from harvesting. I removed the cover and cleared the frost. I suspect the ice maker motor might be wearing down due to trying to harvest and being obstructed so I replaced the ice maker while I had it out. Unit tested good and no leaks detected during service. Job complete.
Near Austin, TX 78703
Eman J.
Job Details: 06/23/2020
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite for refrigerator gasket not working. Tested system. Found freezer covered in ice. Replaced gasket. Also defrost customers freezer. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78732
Wesley
Job Details: 06/23/2020
FREEZER KITCHENAID KBSD608ESS01 "Arrived onsite and used silicone to correct gapping issue on butter shelf, also found freezer lighting is out. Ordering modules to repair. ; ordrng 2 W11462342 (MODULE)s"
Near Temple, TX 76502
Al
Job Details: 06/23/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived to inspect ice issues.Confirmed the complaint and removed and replaced flex tray ice.Reassembled and ice tray still didn’t work.Called Whirlpool Tech line and spoke AUSTINSR#7728142661.Discovered and photographed the damage to the harness below the freezer door.
Near Temple, TX 76502
Al
Job Details: 06/23/2020
WASHER WHIRLPOOL WFW85HEFC1 "Arrived to inspect front load washer leaking from underneath.Examined the unit before starting a quick wash load and found the plastic fill tube was not seated all the was in, causing water leaking during the fill cycle.Corrected the issue, started a quick wash and unit didn’t leak.Bellow and pump were fully operational with no defects observed.All water lines were dry at the time of service.
Near Rogers, TX 76569
Jonathan M
Job Details: 06/23/2020
WASHER MAYTAG MVWB765FC3 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced outer tub, spin basket, washer, and gear case and re-assembled unit. Tested unit in an auto test and unit ran as designed. Calibrated unit and call complete."
Near Austin, TX 78748
Kevin
Job Details: 06/23/2020
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site and changed dryer door so that it opens the other direction, no further repair is needed at this time, job complete"
Near Austin, TX 78748
Kevin
Job Details: 06/23/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found F8E3 saved error code, replaced control board, pressure hose, and pressure switch. Apartment maintenance will run a load to ensure it is operating properly, job complete"
Near Leander, TX 78641
Lou
Job Details: 06/23/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to inspect dishes no operation. Upon further inspection, the customer advised that the unit is not cleaning well. I placed the unit in diagnostics showing no error codes. Continued with testing and towards the end of testing, I opened the door and found a large amount of rinse aid suds in the bottom of the tub. I stopped testing and turned the drain pump on by pressing cancel. I poured cold water into the tub while the pump was on to get the suds drained out. I advised the customer of my findings and why the dishes aren’t getting cleaned. Due to the rinse aid dispenser leaking, I am ordering a dispenser and scheduled return serviceNo water leaks observed during service.; ordrng 1 WPW10671905 (deterg disp asm)"