"Arrived on site to test unit for LF burner not igniting. Replaced burner head, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for intermittent bubbling/clicking/groaning sound. Customer provided video. Ran compressor, evap motor, damper and unable to replicate noise. Based off video it is refrigerant running through lines. Contacted Techline and was advised no repairs at this time due to refrigerant noises being normal part of operation. Provided customer with SR and customer service phone number. No leaks detected. Job complete. SR#7736790650"

Arrived on site for a dishwasher that is leaking from the left side. Inspected unit and work area. The customer advised that the unit will sometimes leak from both sides but that its not super consistent all the time. Tested the unit in a normal wash cycle for 30 minutes and could not get the unit to leak. Did find that the door gasket was creating steam on the inner part of the door Tentionally creating the issue. Replaced the door seal and tested the unit. The unit begin to work and operate as designed. Call complete.

"Arrived on site for unit not washing quick cycle and toe kick not attracted . Found screw missing in toe kick ,replaced with appropriate screw . Instructed on quick cycle and and upper rack settings . Unit is running normal. No water leaks detected at this time . Job complete"

Arrived on site for washer not starting . Ran diagnostics got 5-1 error code . Found debris in latch assembly. Removed debris and ran manual latch test . Ran test wash and started couple different cycles . All checked normal. No water leaks detected at this time . Collected 162.36 AUTHO 4TKTLP. Job complete

"Arrived on site to follow up on refrigeratorbsith dead compressor. Replaced compressor and dryer, also replaced main control. I tested the unit and verified the compressor came on and started cooling. Unit working as designed. Repair completed."

Arrived on site to replace console and control to resolve UI related issues and F6E4 errors. Replaced both UI and console and tested. Was able to get unit online and connect to customers wifi. Unit working as designed. Repair completed.

"Arrived on site to inspect a dishwasher upper rack issue. Upon further inspection, I found that the right side adjuster on the upper dishrack was missing a wheel and the rack stop was missing. The heating element was not heating properly. I removed and replaced the adjusters, replaced the rack stops and used the heating element from job 383811 to complete the call. Tested the unit in diagnostics and the unit was operating as designed. No water leaks were detected during service, job completed."

Arrived on site replaced roller wheels . Unit is sounding normal. Job complete

"Arrived on site for washer not draining, inspected unit and work area. Found a bad drain pump and replaced it. Unit is now operational as designed. No leaks where observed during service. Job completed."

"Arrived on site for not freezing complaint. At time of visit unit freezing,no ice build up on cover,ran diagnostics thermistors passed ran fan test passed changed defrost setting to basic."

"Arrived on site. Replaced compressor,evaporator and drier,vacuumed system down unit kept vacuum ran diagnostics good frost pattern exited diagnostics let unit sit no leaks,reassembled unit ran diagnostics all test passed checked water connections and drain no leaks."

Arrived on site for freezer door not closing properly and freezer door handle loose. Upon arrival inspected unit and temperatures in fc and rc are correct. found unit is not leveled. Leveled unit and all doors now close correctly and get correct seal. Also tightened FC door handle. Unit is operating as designed. Job complete

Arrived on site to replace dented console. Replaced console. Unit is operating as designed. Job complete

Arrived onsite to install previously ordered part. Replaced control W11499658. Unit is operating as designed. Job complete

"Fans will surge and arrived on site for oven not heating correctly, upon arrival. Ran diagnostics and there are no saved error codes. Preheated oven to 350. Unit reached 350. Observed unit heat cycling and got 332 as the low, 365as the high , and 348.5 as average temperature. Let unit heat cycle several times and is heat cycling correct."

Arrived on site. Installed light switches.

Arrived on site to test unit for making rattling noise. Test unit and could not duplicate the problem at this time. Job complete.

Arrived on site for dishwasher not starting or completing cycles properly. Upon arrival found owi at 49k at room temp and found it dropping in accordance element heat8 g up. Found F6e1 & f6e4 in diagnostics and tested float switch and valve but Found no failure. Found latch not working and replaced latch and control. Tested unit and found it could start on all cycles as designed with no leaks during tests. Call complete

Arrived on site for a range that is flashing an F3 E0 (oven temperature sensor shorted or open) error code. Inspected unit and work area. Did confirm the error message across the screen upon arrival. The customer advised they have never been able to use the bait element on this unit checked the temperature sensor and found it registering 1.099 kg ohms of resistance. found the oven at room temperature indicating that temperature sensor mightve been a little bit out of range. Went ahead and replaced both control and temperature sensor and tested the unit. The unit head preheat on a 350?F bake cycle without erroring out. The unit is working as designed. Call complete.

"Arrived on site for dishwasher with broken spray arm. Upon arrival confirmed issue and found heater had melted through lower arm but heater still worked and was undamaged. Rep,aced lower spray arm and tested unit. Found no leaks and unit working as designed. Call complete"

"Ive been on site for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue in the freezer section. Gained access to the evaporator and found the black heater. Connector and wire had not been fully inserted, causing the heater not to function properly. went to head and reset the wiring in the connector and added electrical tape to add extra support. Replace the evaporator through Mestrich due to the Thermistor being slightly out of range. Steamed off the excessive ice and reassembled. The unit begin to work and operate as designed. Call complete."

Arrived on site to test unit for unit not installed correctly. Test unit and found customer had already had ac company come out and correct the issue. Job complete.

Arrived onsite for washer leaking. On inspection found the drain hose on the back of the unit had leak. Pulled the hose off and clean and reseated. Retested the unit and there was not a leak any more from the drain hose. Work was under warranty

"Arrived on site for washer moving around and getting off balance. Upon arrival confirmed complaint and found both left side suspension rods fail8ng and tub leaning over. Found gearcase, belt and cam intact with no oil leaks. Found tub and hub drive ok. Replaced suspension rods and found washer could handle 7 towels without failure or leaks. Call complete"

Arrived onsite for a refrigerator that is not making ice and is also making noise. Upon inspection I found the the ice maker had ice inside but was stuck halfway. I checked the door harness and found it good I replace the ice maker and adjusted the chassis to get ride of the noise unit is now operating as designed

Arrive onsite and found unit operating with failed ignitor. Replaced bake ignitor and tested unit. All checks good. Advised customer on repair.

"Arrived onsite for unit leaving clothes wet at the end of the cycle. Ran diagnostics and found stored error code for Overloaded and 7/1 tachometer missing or wrong signal. Cleared code and tested. All components are functioning. Rechecked for codes and found none. Instructed customer on proper loading, not to overload and amount of detergent use. If symptoms persist screen for control and actuator. Job complete"

"Arrived on site for not going through cycles correctly. Upon arrival ran diagnostics and got error codes F8-E1 long fill, F0-E5 off balance, ran diagnostics automatic test and all components operate correctly. Did find a bit of shaking. Test suspension and is failing. Cleared error codes. Replaced suspension and test unit with towels. Unit senses, fills and begin washing correctly. Canceled unit to test drain and spin. Unit is operating as designed. No leaks present at this time."

"Arrived on site to diagnose range giving off gas smell when not in use. Customer said gas company narrowed source to range, but did not detect a system leak. Found one of the knobs was broken and unable to keep tight on tue valve shaft. I secured all the knobs with zip ties around the stem to keep tension on the shaft to prevent splintering. None of the burners or valves are leaking when in the off position. Advised that if the knobs are bumped its easy to move them. Unit working as designed at this time.

"Arrived onsite for unit not producing sufficient ice. Upon arrival inspected unit. Customer had unit turned off and was using store bought ice to fill the bucket. Ran harvest test and passed. Fill test passed. Temperature 0-5 degrees in freezing cabinet. Called tech line for assistance. Spoke to Kirt-SR#7736778939. Advised that with everything checking fine the only possibility would be the ice maker. Recommend replacing the ice maker and notifying customer that if production is the same , that would be normal operation for this unit. Job complete"

Arrived on site for washer showing f7E1. Upon arrival confirmed error and also found F7E4 in diagnostics as well. After fur5her testing I found capacitor unable to hold capacitance and actuator had shorted out because of it. Replaced actuator and cap under W17LZY1APL1 and reassembled and tested washer. Found washer complete cycles as design3d with no leaks. Call complete W17LZY1APL1

"Arrived on site to test unite for dispenser issues, customer stated that ice gets stuck in ice chute, tested unit and found that it is running as designed, stated to customer do to the size of the ice cubes that it may get clogged, using crushed ice will be a good solution, advised customer that if she still has issues with ice clogging call whirlpool customer service, no part replacement will change on how the dispenser operates, at this time job complete"

Arrived onsite for unit giving yellow flames. Upon arrival inspected unit. Found entire unit wan not converted to LP. Customer is set up on propane. Customer will need to contract installers/builders to install correctly. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the lower harness failure, I removed and replaced the lower harness and calibrated the unit. Placed unit in diagnostics and tested and unit is operating as designed. No water leaks observed during service, job complete."

Arrived on site for refrigerator creating ice in upper right side of fc. Upon arrival confirmed issue and found gasket slightly warped at top right corner of fc door. Reshaped gasket and removed ice. Informed customer to notify us if ice built back. Call complete

"Arrived on site to test unit for not starting. Found unit with standing water. Found drain pump had blue wire cut. Installed spade connection and raised unit up as high as possible by lowering legs. Unit drained, ran complete diagnostic cycle with no issues. No leaks detected. Job complete."

"Arrived onsite for refrigerator not cooling. On inspection found frost buildup on the evap cover. I put the unit in defrost and heard nothing, went to the control box and tested the heat element and it was open. Gain access to the heater and found the connection was pulled apart. Reseated the wire and taped it together so it can not pull out again. Tested the heater was working. I steamed all the ice off the evap. The unit is operating as designed. No water leaks detected during service."

"Arrived on site to follow up on refrigeraror with cracked rail and is still intermittently losing cool in the FC. Called tech line and advised of situation. I informed them of the awful burnout odor that came from the unit when we first did the sealed system repair, and the 2nd replacement. I provided pressures of -20 low and 52 high, and the same bad odor. Tech line advised they have no recommended repair and sent up for product review as a contsminated burned out system, SR7736782039. Customer or myself will be contacted with further steps. Call completed."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ui and tested the unit and found unit operating as designed.

"Arrived on site for washing machine that is leaking. Inspected unit and work area. The customer advised that the unit has caused damage to the floor beneath it and her kitchen ceiling below the bathroom now has a crack in it. Found the water had been turned off to the unit and resupplied water to the unit. Went ahead and turned on both valves filling up the basket halfway up the basket. Was able to drain the unit without any leaks. checked underneath and could not find any water residue anywhere. Opened up the top and found no cracks in the tub. Check behind the unit and found the hot water hose leaking at the connection due to improper installation and the hose was off set and not flush with the water valve. Went ahead and remove the water connection, refit the water hose onto the hot water valve, and resupplied water. Tested the unit several times and found the leak immediately stopped. I called whirlpool techline and spoke to Nate SR# 7736780374.He had me send him photos of the water leak and advised that this was due to installation and not a fault of the machine. He advised to have the customer contact customer service but could not guarantee any resolutions. Advise not to make any further repairs on the unit and the unit is working as designed. Call complete."

"Arrived onsite for unit leaving clothes wet at the end of the cycle. Ran a load of towels. Cycle started at about an hr but quickly counted down to less than 20 minutes, held steady at 11-15 minutes for several minutes. Called tech line for assistance. Spoke to Sterling SR# 7736783517. Allowed unit to complete cycle and found towels were not completely dried out. Checked J13 for continuity across the electrodes and found none, checked resistance and was minimal. Checked thermistors at control and should be 10k and 50k ohms at room temp. Recorded 6k and 30k ohms. Ordering sensor harness and thermistors. Notified customer that before next appointment to not run the unit within an hour of appointment time. Scheduling for the 12th. ; ordrng 1 WPW10298258 (Sensor harness)"

"Arrived on site to diagnose oven with no internal lights. Customer advised lights have not worked at all, even after previous visit repair. I tested and found the UI will throw the light icon like they are on even if they have not been toggled on. Found nothing wrong with bulbs. I toggled lights and never heard a relay clicking for them. I checked the control and found the black wire in P5 was sitting outside the molex connector hanging. Reseated and tested. Still no improvements to lights. Console continues to display the light icon even when I did not turn them on, post power cycle. Ordering a console and harness to resolve. Office to schedule.; ordrng 1 W11600370 (Console) and 1 W11245671 (Wiring Harness)"

Arrived on site for unit making loud clicking noise. Upon arrival ran diagnostics to force all components. During diffuser test was able to duplicate the noise. Need to replace the diffuser. Replaced diffuser W11236851. Test unit and unit is operating as designed. Job complete

"Arrived on site to inspect dryer not operating. Upon further inspection I tested the unit and when I turned the unit off it sounded as if the motor continued to operate. Disassembled the unit and found the blower wheel had broken free from its shaft. Advised the customer of my findings and will need to order the blower wheel. During disassembly I found the control panel was broken and I removed and replaced it. I am ordering the blower wheel and scheduled return service for 07/11/23. Unit left unplugged for safety, no lint observed during service.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor)"

"Arrived onsite for MW with no power. Talking with the customer, they said they smelt something burning and then heard a pop. Because of the age of the unit the customer decided to buy new.

"Arrived on site. Replaced defective dispenser cover and icemaker,tested dispenser passed icemaker filled with water."

"Arrived on site to test unit for not heating properly, preheated unit to 350 with temp sensor, unit preheated to 350 temperature sensor reading 380, within 10 minutes the temperature stabilized at 350 5 for fluctuations took picture, unit is running as designed, job complete"

Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and customer er pointed out water had been falling from rc ice maker at random in large amounts. Found inlet valve weeping into ice maker. Rescheduled customer for 07/10/23 to complete repairs with W11482383 valve.; ordrng 1 W11482383 (Valve)

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure and per techline recommendations, I removed and replaced the control panel and tested and the unit it operating as designed. Assisted the customer in connecting WiFi to the unit via the whirlpool app on their phone. Job completed."

Did not arrive on site for refrigerator. Spoke to customer over the phone to confirm oow status and customer stated they needed to cancel and reschedule it a extended warranty they had through Allstate. Call complete

Arrived onsite for right burner not working. On inspection I found that the spark wire was arcing to the chais. Re route the spark wire and retested the burner and it is operating as designed now. No gas leaks detected during service.

"Arrived onsite for unit stopped cooling. Upon arrival inspected unit. Checked evaporator and compressor compartment for signs of dye/leaks and found none. Checked compressor and compressor would intermittently kick on. Replaced start device and unit kicked on with a low vibration noise. Compressor only pulling .2 amps. Will need to order compressor, dryer and access valve. Office to reschedule . ; ordrng 1 W11635510 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Dryer UV)"

Arrived on site. Replaced defective icemaker ran harvest test passed icemaker filled with water.

"Arrived on site for washer making noise during beginning of cycle. Upon arrival confirmed sound and found slider broken but rotor would come free of gearcase to replace it. Removed gearcase from u it and broke rotor free. Replaced gearcase, rotor, and slider. Reassembled and tested unit. Found washer working as design3d with noise no longer present and no leaks. Call complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not dispensing ice. Found the impeller striped on the motor shaft. Replaced motor spacer and impeller. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to replace damaged doors, found FC dented and RC scratched, also FC handle is damaged, replaced doors and molded gaskets with heat gun, gaskets are sealing good, ordering FC handle, office to reschedule ; ordrng 1 W10806512 (FC handle)"

Arrived on site and inspected vent hood and found right hand side light isnt working. Remove panel and found white wire is loose to light housing. After resetting wire and reassembling vent hood it is working properly.

"Arrived on site to test unit for broken strike, tested unit found strike broken, replaced and tested, unit is now running as designed, no leaks detected job complete"

Called customer customer stated unit is cooling at this time and canceled appointment

"Arrived onsite for washer walking and jumping. On inspection the feet needed to be adjusted so the unit is leveling. Ran the unit in diagnostics mode and the units started to jump, turn unit off and installed new suspension. Retested the uni5 in diagnostics mode and the unit is operating as designed now. No water leaks detected during service."

"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 430. My next five readings were 320, 402, 330, 401, 328 for an average temp of 356.2 degrees. Unit is well within temp range and no repairs needed at this time. Job completed . No one available to sign for receipt."

Arrived on site to test unit for door locked. Turned self clean on and off to unlock the door. Door unlocked test unit and unit test good job complete.

"Arrived on site to test unit for not heating. Customer received P&L concession while in home. Recommend replacing mag, cap and diode. Needing cap. Office to reschedule. ; ordrng 1 W11596133 (Cap)"

Arrived onsite for a refrigerator that is making a humming noise. Upon arrival I found that the noise was coming from the fc fan I adjusted the fan and found that the noise when away. I also advised the customer that the unit is a little louder than older models due to it being a r600 system so the compressor is just naturally louder.

"Arrived on site for a wash machine that is not starting the agitation with water. Inspected unit and work area. The customer started a quick wash cycle with some clothes and we found the unit spin, fill, and agitate. The customer advise been working like that prior to the trip today. I asked the customer if they ever use the power button on their washer and did advise that the power wash option will start with little to no water and will slowly increase as the cycle continues. I did advise that that is part of the programming on the machine. Test the unit and diagnostics and did not find any store in error codes. The unit ran as designed. Did advise the customer the unit is working properly. Call complete."

"Arrived onsite for MW not heating. On inspection l heated a cup of water and the magnetron was struggling. The current said they smells burnt components when he used it. Dropped the MW and found the cap and the diode burnt. Replaced the magnetron , capacitor and diode. Reinstalled the unit tested unit. The microwave is operating as designed."

Arrived on site for refrigerator tripping breaker. Inspected breaker and unit is on a GE 20amp AFCI breaker. Called whirlpool techline and they provided with the information of Technical Service Pointer #: W11525530. Contractor will have to contact GE Electrical and Industrial 1-800-782-8061 to see if there is any other breakers they suggest. Per techline unit can draw up to 17amps on startup. Unit is drawing the correct amps while running. Unit is operating as designed. And no leaks where observed during service. Job completed.

"Arrived on site to test unit for cooling issues, tested unit found condensation in RC and frost in the FC, inspected gaskets and found them sealing good, but bottom metal piece has a gap that is allowing warn air to penetrate into RC and cause return vents to freeze, sealed all gaps with adhesive from truck stock part number W10841140, advised customer unplug unit to allow it to defrost 24-48 hours before loading, at this time job complete"

"Arrived on site to test unit for not latching, no answer at the door, called customer and he canceled service, job complete"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishes were not washing. Entered diagnostics and retrieved error codes 4-3, 7-1. Unit will need a new sump and motor. I replaced Sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to test unit for starting then going directly to done. Found bad motor run cap. Replaced faulty run cap, unit now working as designed. No leaks detected. Job complete."

"Arrived onsite for refrigerator freezing vegetables. On inspection the refrigerator was not installed correctly, there was a air gap on the right lower door. Leveled the unit and add some silicone on the door frame to seal the door. The icemaker is not installed correctly, the bottom mount on the icemaker is missing. The ice maker is leaning and water is leaking into the ice bin. The ice is clumping because of the water dripping into the bin. Ordering a new icemaker. ; ordrng 1 W11517113 (Icemaker)"

Arrived on site for unit not operating correctly . Upon arrival found that certain buttons are not responding on user interface. Am able to get into diagnostics. There are no saved error codes. Ran automatic test cycle and all components operate correctly. Need to replace console. Replaced console W11622500 and test unit . Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to test unit for damaged front panel on top door. Replaced front panel test unit and unit test good job complete.

Arrived on site for no ice production and not cooling. Upon arrival inspected unit and found entire evaporator is covered in ice. Melted and cleared out all ice with steamer and blower . Ran diagnostics to test components. Found harness to heater is not secured. Secured connection to heater and forced heater. Heater is now operating correctly. Ran complete test on unit and all fans and motors are operating correctly. Unit is operating as designed. Job complete

Arrived onsite for a wall oven that is showing Power Loss or Enter Time all the time. Upon arrival I found the the unit was showing this. I replace the main control and found no change. I am ordered the ui and the control ; ordrng 1 W11600355 (PANL-CNTRL) and 1 W11261169 (CNTRL-ELEC)

"Arrived on site to inspect washer not cleaning clothing. Upon arrival, the customer advised that they were having the unit replaced. Upon further inspection, the customer advised their clothing is not getting cleaned and have some dry spots on them at the end of a cycle. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed. I tilted the unit back and inspected underneath and all components are good. I contacted techline and spoke to Adrian and advised of the complaint, the history and my findings today and that the customer is having the unit replaced but I wanted to get documentation on the unit in case it gets resold by the vendor. Adrian advised that with the unit having the previous repairs and is operating as designed to not replace any parts and provided SR#7736786853. I advised the customer of my conversation with tech support and had the customer sign for their receipt. No repairs needed at this time and no water leaks observed during service, job completed."

Arrived on site to install previously ordered parts. Replaced control W11620481. Test unit by preheating oven to 350. Advised to customer that it is normal for the top console to get hot due to oven vent being just below console. Unit is operating as des. No gas leaks present at this time. Job complete

Arrived onsite and found icemaker was the incorrect model. Replaced with the correct icemaker. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for a cooktop with detached knob knob bezels. Upon inspection I found that all 5 of them were detached I replaced 4 of them and ordered one more d2c if possible. ; ordrng 1 W11240529 (Bezel)

Arrived on site. Replaced defective icemaker ran harvest test passed ran fill test passed.

"Arrived on site to diagnose washer that did not spin out clothes and made a rubbery smell. Removed front panel of unit and ran a rinse/spin on it. Found no evidence of slipping belt and unit spun with no irregular odors. Advised something may have been stuck, but worked itself free and there is no clear cause of what triggered the odor. No repair recommended since unit worked fine at time of service.

"Arrived on site to test unit for not functioning properly, tested unit found a lot of chewed up wires

Arrived on site and verified compressor needed replaced. Replaced compressor and charged system at 140psi using nitrogen. No signs of leaks. Vacuumed system and charged to specs. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site for no ice. Ran diagnostics all test passed good frost pattern on evaporator plate,found broken wire on grid cutter,replaced defective grid cutter

Arrived onsite for a dishwasher that is leaking water when it is off. I found an F6E4 open float switch stored error code. I found that the fill valve was not weeping water. I tested the machine in the diagnostics cycle finding it working as designed. I found the RO system connected to the dishwasher drain tube at the disposal with a Y fitting. I took a photo. I explained to the customer to have the RO drain moved down on the P trap drain line and to connect the dishwasher drain line directly to the disposal. Call complete.

Arrived onsite for dryer making grinding noise. Upon arrival inspected unit. Ran unit and found excessive noise from blower compartment. Disassembled and found blower stripped from motor shaft. Blower nut was still seized onto shaft. Replaced motor and blower. Tested unit and unit is now functioning properly. Job complete

Arrived on site for a washing machine that is flashing in an F5 error message. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E2 (lid lock fault) and F5 E3 (lid will not unlock) error codes. Tested the lid lock assembly and found the lid lock clicking but not actually locking. Replace the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install new support for microwave element. Found no support present from factory. Replaced support and verified proper fitment. Repair completed.

Arrived on site to test unit for error f7e2(motor failure). Recommend sump replacement. Office to reschedule. ; ordrng 1 W11460946 (Sump assembly)

"Arrived on site to test unit for not drying clothes properly, ran vent test and found that vent is completely restricted, removed vent from dryer and ran test again and it passed, advised customer to hire a professional to clean vent and dont use dryer to prevent any damage until the restriction is removed, at this time job complete"

Arrived on site to test unit for drawer falling out. Found drawer not installed properly. Installed drawer properly. Unit now working as designed. Job complete.

Arrived on site to test unit for ui lost communication. Tried to replace console but wrong console due to wrong model. Ordering new console office to reschedule ; ordrng 1 W11600643 (Console)

Arrived on site to test unit for noise and intermittent power loss. Found external drain pump running. Customer recently had kitchen completely remodeled. Found external drain is connected to about 20ft of hose to sink about 20ft away through the wall. Advised customer external drain pump is an accessory to this unit and drain would need to be addressed as long run is causing overload on pump and unable to fully drain. Found 3 pinch points on rear on unit where drain hose was kinked. No leaks detected. Job complete.

Arrived on site for a dryer that is not drying clothes. Inspected unit and work area. The customer advised the unit tumbles and heat but that they are having to dry their clothes three times in order to get the unit to actually dry the clothes. Use the vent test kit on the unit and found poor airflow circulation for all dryers. Removed the hose off the back and found adequate airflow coming from the dryer. Removed the hose off the wall and found 6 inches of lint build up in the wall. Removed all the instructions and tested unit. Unit begin to work and operate as designed. Call complete.

"Arrived on site to test unit for no heat, tested unit found unit is heating, customer stated that it take multiple cycles to dry clothes, ran vent test and it failed, unplugged vent from back of dryer and ran test again and it passed, stated to customer that vent is completely restricted and to hire professional vent cleaners to remove restriction before using dryer again, at this time job complete"

Arrived on site to replaced FC door for damaged harness. Inspected door and found black water line was pinched and torn on the edges. Needing new door. Office to reschedule. ; ordrng 1 W11566705 (FC door)

"Arrived on site to inspect range oven door trim popping off. Upon further inspection, I found the right side of the outer door glass trim had popped off. I found it attached with double stock adhesive tape. Due to this issue being considered cosmetic, using the double commercial style double stick tape prescreened for this call, I placed a few pieces on the trim and re-attached the trim to the glass. Tested door operations and it is operating as designed. I explained to the customer about the cosmetic warranty.

"Arrived on site for washer making a loud noise at last two minutes of cycle. Upon arrival confirmed issue and after inspecting unit, I found rotor screw had back out and come off causing rotor to be loose, used loktight and reassembled screw and rotor. Found noise gone and unit working as designed. Call complete"