Arrived on site for dishwasher rack not working. On inspection the upper rack was catching the gasket. Lowered the rack and installed new gasket. Tested unit and the gasket did not leak. No water leaks detected during service.

Arrived on site for no power to range . Checked and found no power at terminal block . Found breaker had tripped . Reset breaker . Ran preheat and tripped breaker again after a 3 min . Recommended to have breaker replaced . Job complete

Arrived onsite for cooktop igniter coming on at the same time. Explain to the customer that when you first ignite a burner all the igniter come on. The customer was leaving the knob on the ignite setting and all the igniter were firing off. Explain that you have to turn the knob a little further to turn the igniter off once the flame is present. No gas detected during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not completing cycle. Entered diagnostics and found stored error code F8E1 long fill. Entered manual mode and tested the water valves and found the hot tater not dispensing water, inspected the water supply valve and it was shut off. I ran a diagnostics cycle and passed. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for mold coming out of water dispenser every few glasses, determined some mold built up in spout. Cleaned spout and flushed water system to eliminate mold symptom. All checks good. No evidence of any mold in system or coming into the drinking water. Advised that customer could maintain spout with pipe cleaner on occasion to break free any scale or mold forming at the spout tip."

Arrived onsite and found a broken latch. Replaced the latch. Unit is now operating as designed. Advised customer on repair. All checks good.

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was it would cycle of and on. I tested unit and found that the external drain pump was defective. Replaced pump and tested. Unit is now operating as designed. No leaks observed during service. Job completed."

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint dishwasher not operating. Tested voltage at the junction box and found 120v. Gained access to control and control was sending proper voltage to ui. I replaced ui and retested, unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for a dryer with a damaged door seal. Upon inspection I found that the door seal was torn and falling off on the bottom right corner. Replace the seal and tested unit and found unit operating as designed job completed

Arrived onsite for a dryer that has a chemical burning smell when in use. I ran the dryer on a timed dry cycle at max heat and the unit was working as designed and venting properly. I could not duplicate the smell the customer had experienced and the customer agreed it was not making the smell. I suspect some lint might had gotten in the heater and burned off. Call complete.

Arrived on site for fridge not dispensing water . Unit started dispensing after a few days power was out . Ran diagnostics all checked normal. Found food blocking air Chanel in back wall. Which could to freezing waterlines and filter housing . Advised not to have food pushed up against back wall . No water leaks detected at time of service. Job complete

"Arrived on site for dryer not heating correctly. Upon arrival confirmed issue issue. After verifying power supply I found no failures in heating hardware. Found large amount of water in vent hose. Used test kit and found dryer had clog within venting of home. Instructed customer unit would need an extensive dryer vent cleaning to remove clog and prevent any damages to dryer, unit working as designed. Call complete"

Arrived on site for front left burner not igniting properly. I inspected the unit and work area. I replaced the front left burner head and adjusted the timing. It is now igniting as designed. I adjusted all the valves stems as they were all set to high. Job complete.

"Arrived on site to follow up on refrigerator that had been leaking from the icemaker area. Inspected icemaker and found the fill tube was filling off to the side, resulting in water dripping off the back of the mold. I heated the fill tube and moved it to fill closer to the center of the mold. Tested 2x fill and found no drips or issues present. CAll complete."

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue issue. Found cause of noise was damper motor not fully opening/shutting properly and grinding when activated. Replaced motor and found noise no longer present and dampener opening/closing as designed. Call complete

"Arrived on site to inspect microwave making humming noises. Upon further inspection, the customer advised that the unit is making a humming noise when they place food inside to cook. Tested the unit and it is operating as designed. While testing, the customer pressed on the bottom right corner of the door and the unit began to make a vibrating noise and the customer recognized the noise and advised it gets louder. I tightened the mounting screws and retested and pressed on the door and the unit no longer made the noise. Tested again and it continues to operate as designed. No other repairs needed at this time, job completed."

Arrived on site for dryer not tumbling drum around. Upon arrival confirmed issue and found belt torn from motor shaft breaking off. Replaced motor and repair/belt kit. Found unit working as designed. Call complete

"Arrived on site to inspect range cooktop burner flames. Upon further inspection, I tested the burners and found the back two burners and the front left burner flames are too low and on the low setting the flame goes out. I adjusted the flames on the mentioned burners and retested the unit and it is operating as designed. I made recommendations for use and care. No gas leaks detected during service, job completed."

Arrived on site to test unit for unit not draining. Test unit and found loose connection at drain pump. Secured connection test unit and unit draining correctly job complete.

"Arrived on site and found customer is experiencing water dripping from vent on front door panel. Disassembled door and did not find any issues with net or gasket. If steam from wash cycle is condensing this is normal and cannot be changed. No replacement parts or adjustment can change experience, job complete"

"Arrived on site to test unit for no ice production. Customer stated unit has been working lately. Ice bin was full on arrival. Found no ice maker error codes. Valve opening and closing properly. Found ice box fan was barely engaging. Replaced ice box fan, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not advancing in cycle, tested unit found latch not engaging, replaced latch and tested, unit now running as designed, no leaks detected job complete"

WDT730PAHB0 Arrived to inspect corrosion. I found the element corroded in several spots and there was pitting within the surface. I removed and replaced the heater element W10518394 and tested. The unit operated as designed and there were no leaks observed during service.

"WMH32519HZ07 Arrived to inspect blower issue. I found the blower would not go on at any setting, and would only hum on low and medium. I removed the blower assembly and found the start winding open and the high was as well. I replaced the blower and tested and the unit operated as designed. The damper was missing the flap and required replacement. Venting was incorrect and lImited flow approximately 80% and I advised the customer to contact the builder to correct the venting issue."

Arrived on site to install previous diagnosed part. I gained access tonthebupper blower motor and replaced it with new. I reassembled the unit. I found the old blower motor come detached from the motor assembly. The unit is working as designed. Job complete.

Arrived on site and inspected water and found tub and basket are not centered. Adjusted feet until spacing is equal inside washer cabinet. Discussed correct loading procedure to prevent unbalanced loads with homeowner. Drain hose and water lines are not vibrating and hitting rear panel when loads are balanced. job complete

"Arrived on site and inspected washer and found gear case, Actuator and capacitor has failed, After replacing all three washer is now working properly, job complete"

"Arrived on site to test unit for loud vibrating noise, tested unit found cracked blower wheel, blower wheel would not come off so had to break it off, installed sound pads under motor mount, replaced blower wheel and motor, idler pulley wheel was ceased, replaced belt and pulley from repair kit, tested unit unit now running as designed, job complete"

"Arrived on site to test unit for popping noise, customer stated that it stopped heating and then the popping noise started, tested unit found a loud noise coming from magnetron, replaced capacitor,magnetron and diode, tested unit unit is now heating properly, job complete"

"Arrived on site to test unit for no operation, tested unit found no power in outlet, reset breaker and tested, all components are activating and working properly, but breaker trips over time, unit is on a AFCI breaker, spoke to contractor to have regular breaker installed, at this time job complete"

Arrived on site to replace racks and drawer. Replaced all parts test unit and unit test good job complete.

"Arrived on site and replaced control board diagnosed on previous visit, after replacement countertop light is working properly, job complete"

"Arrived on site to test unit for not operating properly, tested unit found latch not disengaging, replaced latch and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site and inspected range and found power cord was not installed properly at terminal block. L2 and neutral are swapped, after collecting range is now operating properly, job complete."

"Arrived on site for a dryer that has a check vent light that stays on during automatic cycles. Inspected unit and work area. The customer advised that on any other cycle besides time to dry, the unit seems to flash the check vent sign and they have checked their lint trap and vent hose for any restrictions and have found none. Pulled up to use and care guide and did it show the customer that the check vent signal is meant to show that theres some kind of airflow restriction inside of the dryer vent. Ran a vent test kit on the unit and found good airflow for gas dryers but poor airflow for electric dryers. Checked behind the unit and found that the vent hose was kinked in two separate areas due to where the vent hose goes into the wall. I did advise the customer that with how they have to Set up the dryer, they may want to switch to a periscope style vent. I did explain to the customer that if there are further issues, they would need to check in their ducting going out of the home to see if theres any kind of restriction up into the attic or out of the home. The unit is working as designed. Call complete."

"Arrived on site for a refrigerator that has a filter light that wont turn off. Inspected unit and work area. Customer advised they would replace the filter but that the order filter light had not ever turned off. I asked the customer if they had reset the filter light on the user interface. The customer advised that they did not know how to do that. Went to head and showed the customer how to reset it. After the reset was made, the unit stopped showing the filter light. Went over the user care guide and answered all the customers questions about the unit. The unit is working as designed. Call complete."

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure unit cooling down"

Arrived onsite for Clunk or Clunking Noise. Upon arrival ran diagnostics and there are no saved error codes. Ran a automatic cycle and can hear squeaking sound from underneath unit. Found loose belt. Also found unit is on very unleveled floor. Customer has leveled the best way possible. Recommended that customer shims legs that are no longer adjustable. Cannot control the side to side motion of basket without unit out of being leveled. Need to replace belt. Replaced belt W11239857. Test unit and unit is operating as designed. Customer will shim feet. No leaks present at this time. Job complete

"Arrived on site. Diagnosed a defective compressor,replaced defective compressor vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Arrived on site to diagnose a refrigerator that is randomly tripping the breaker. Found no failures to unit at this time and advised customer that appliances are not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip.

Arrived on site to diagnose a dishwasher that filled on its own. Tested unit and found all is functioning properly at this time and no leaks were found at time of service. Advised customer on findings and issue most likely occurred due to low pressure during cold weather.

Arrived on site to replace previously ordered parts for venthood. Found control does not come with bracket. Corrected mounting issue with existing brackets and all is operating properly at this time.

"Arrived on site to replace range bottom drawer to resolve drawer popping off rail. Replaced bottom drawer due to bend in drawer. Tested and verified unit working as designed. Right side of drawer does shift a bit, but does seem like it's due to the geometry of how the unit sits. Call complete."

Arrived on site for to replace tub . Ran a test load before repair . No error codes . Ran a load of med to heavy quilted items . On quick wash unit kept trying to adjust load but never went into high spin . Readjusted load and unit spun them out in drain and spin properly . No bouncing or noises . Called tech line and they advised its a loading issue . Sr # 7735673667. Advised customer on proper loading procedures. No water leaks detected at time of service. Job complete

Arrived onsite for dishwasher rack not working. On inspection found the left adjuster on the upper rack had a wheel missing. Replaced the adjuster and the unit is operating as designed. No water leaks detected during service.

"Arrived on site to install new control to resolve unit not spinning out. Installed new control, assisted customer with installing maytag app to allow software updates. Pushed update to unit. Verified proper operation. CAll complete."

"Arrived to inspect no power. I found no faults with the unit and the customer said the issue occurred during recent power issues. I found the breaker had tripped and when setting the unit back up, the clock would not go to manual mode and could not be reset. I removed and replaced the control and the clock issue was resolved. The unit had full functionality and operated as designed."

Arrived onsite for a dishwasher not draining correctly. I found the drain hose elbow collapsing causing the issue. I put a twist in the hose to correct the issue and tested the unit. The unit drains properly and is working as designed. I did find the door rubbing against the screws the installer mounted the dishwasher with because it was not mounted correctly thru the brackets. The brackets are missing and the W11573757 right side tub plug is missing. These parts and the mounting screws would be needed to install the and machine correctly. I explained to the customer that this is an installation issue and since it is past 30 days they would need to contact the builder who would need to contact Whirlpool. Call complete.

Arrived onsite for a microwave that is not powering on. I confirmed the filter board was not passing voltage. I also found the upper vent knockouts were not removed to allow the unit to vent properly. I removed the knockouts. I replaced the board and tested the microwave. All is working as designed. Call complete.

Arrived onsite for a dishwasher not dispensing detergent correctly. I ran diagnostics and found the spray arms not moving correctly because some plastic was in some of the holes. I removed all the plastic and tested finding the dispenser not opening correctly every time. I replaced the dispenser and tested finding the unit working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site to inspect dryer not heating. Upon further inspection, the tenant advised that the unit heats, but they have to pull the unit out away from the wall to get their clothing to dry. I tested the unit with the door open and the door switch closed and find the element illuminating in the back left vent area. I checked the vent tube at the back and found it badly crimped and too long. Using my vent test kit, I tested airflow to the unit and the first two tests failed (photos). I removed the vent tube from the unit and retested and the test passed. I found lint on the back panel when I removed the panel to inspect the components at the back of the unit. I removed the element and found the middle metal plate warped and slightly cracked. I removed and replaced the element. I removed part of the vent tube at the back to shorten it and give the airflow a direct line of flow to the tubing going outside and removed and large amount of wet lint from the tube and retested airflow and the unit continued to fail. I tested the new element and it is operating as designed. I advised the tenant of my findings and repairs and then contacted the landlord and advised of my findings and repairs and that the vents need to be checked/cleaned as its a fire hazard. No lint observed at the end of service, job completed."

"Arrived on site for a MW that had no power. Upon arrival I found that the unit was powered on. I tested the unit and found that unit was heating, I adjusted the connections on the control and tested the unit several times and found unit operating as designed p, even in the baked potato setting. Job complete"

Arrived on site for washer with same symptoms. Washer was full of water and was not draining. Gained access to the back cover and exposed the wiring to find the short in the harness. I found the pink wire going to the drain pump broken I repaired harness and tested. Unit is now operating as designed and no leaks where observed during service. Job completed.

Arrived on site to install new fuse and check for harness. Replaced fuse test unit and fuse blew right away. Replaced fuse with door open and unit stayed on. Test unit and found and right switches. Replaced switch harness test unit and unit test good job complete.

Arrived on site to test unit for unit leaking. Test unit and found installation was not set up correctly. They put a screw with a washer inside making the screw head hit the door not allowing the door to close correctly allowing water to come out the left side. Customer said she thinks the contractor installed it. Advised customer to get installers back out to put new holes to secured unit correctly.

Arrived on site to test unit for steam getting in to console. Unit only start malfunctioning when something gets heat over 4 minutes. When cooking under 4 minutes its fine. Called Techline and per Techline customer should cover foods to prevent as much steam as possible. Door will not keep all steam in. Job complete. Sr#7735673047

Arrived on site to test unit for excessive rust on wash basket. Verified basket was completely rusted. Cleaned tub and replaced basket. Unit completed diagnostics with no issues. No leaks detected. Job complete.

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I checked the temp,inside the FC section and it was warm. While on site, I heard the start device click and the compressor struggle to turn on. I pulled the unit out and tested amp draw to the compressor and it showed amps and then shut down. Following the service pointer #W11634348, I am ordering the compressor kit, UV dye drier, access valve, R600 kit, NITROGEN, cap tube to drier lokring, CNOTE-2 HOUR JOB, CNOTE-PLACE ON CANCELLATION LIST. No water leaks observed during service.; ordrng 1 W11574734 (Compressor kit) and 1 WPW10143759 (UV dye drier) and 1 W11506635 (Access valve) and 1 CNOTE (2 HOUR JOB) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 CNOTE (PLACE ON CANCELLATION LIST) and 2 W11504447 (Cap tube to drier lokring)s"

Arrived onsite for communication failure and verified issue; ordrng 1 W11478519 (Ui)

"Arrived on site to dishwasher, inspected unit and work area. Customer complaint was unit is still not draining after last repair. I entered diagnostics and found no stored error codes. Ran a diagnostics and found the drain pump operating as designed. I removed the water valve to inspect for any debris and found rubber from the supply water line breaking apart and going trough making the water valve not shut all the way. I explained to customer it will need a new water line. No leaks where observed during service. ; ordrng 1 368382 (Water line)"

Arrived on site to diagnose a freezer that is not cooling properly. Found defrost heater failed and it will need to be replaced to complete repairs. ; ordrng 1 5304523833 (Defrost heater)

"Arrived onsite for a wall oven with the convection fan not working and the light needs to be replaced. I found 123VAC to the upper oven light bulb but the bulb is burned out. The upper oven convection fan was working when I started the oven but the customer stated sometimes it surges and struggles to start. The bearings in the fan are a little rough and I suspect this is the issue when the oven is cold. The fan is showing but the customer found one and ordered it online. The blade and nut for the fan will also need to be replaced along with the light bulb. Ordering the fan blade, nut, and bulb. Office to RS. ordrng 1 40A15 (40WATT 15AMP INCANDESCENT BULB) and 1 WB02T10289 (HUB BLADE ASM) and 1 WB02T10017 (NUT)"

Arrived on site for knob issues . Found knobs are sticking down and not popping up when back into off position . Found knobs are easily opening when not intended . Call safety and reported findings and parts needed .; ordrng 1 W10790618 (Manifold)

"MEDC300BW0 Arrived to inspect no operation. I found the door switch had failed and after jumping the circuit, the unit had all functions present. Office to order door switch, ordrng 1 WPW10569603 (Door Switch)"

"Arrived on site to diagnose refrigerator that is not cooling. On arrival found unit at room temp in both compartments. I found mold under the middle deli drawers, due to water buildup under the drawers. This is an indication the cooling failure originated from the RC evaporator freezing over, and likely ruptured the evap resulting in a sealed system leak. Examined machine compartment and found compressor running at a high temperature, also foind rust in the compartment. Spoke with CS and recommended we do not repair the unit. Multiple failures are present, w

"Arrived to inspect cooling issue. I found the RH RC door had a large damaged area in the inner, lower corner of the gasket. The lower tab was also missing, allowing excessive airflow to constantly travel into the unit. The chassis was set up squarely and I corrected. The FC door was binding with the upper FC shelf and after applying MFG lubricant to the slide areas, the issue was resolved. I set the unit to standard defrost, vs the ADC.version. Office to order gasket. No leaks observed during service. ordrng 1 W10830162 (RH RC Door Gasket, GY)"

"Arrived on site and inspected refrigerator and found evaporator is frosted over. Attempted to Ryan heating element through diagnostic cycle And found good voltage from control board. Refrigerator will need to be defrosted in order to diagnose properly. ordrng 1 W11449066 (Harness)"

Arrived onsite for a dishwasher not cleaning well and leaving debris on the dishes. I found pieces of the micro filtration screen had separated and was in the wash arms. The sump and motor along with all three spray arms need to be replaced. ordrng 1 W11590538 (Retainer) and 1 W11573766 (Spray Arm) and 1 W11545334 (Manifold) and 1 W11550888 (Spray Arm) and 1 W11416362 (PUMP&MOTOR)

Arrived on site to test unit for inverter error code. Will need to replace inverter and magnetron at the same time. Parts are covered under 5 year warranty.

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found console not responding. Pulled panel and inspected main control. Control is receiving proper voltage and led indicator is blinking. Consol still not responding. Ordering consol and main control. Office to reschedule ; ordrng 1 W11478519 (UI) and 1 W11543997 (Control)

"Arrived onsite for freezer light not functioning and upper leds dim. Upon arrival inspected unit. Found freezer led failure. Per special project S191AQ, replaced freezer led. Replaced led and tested. All lights are now functioning properly. Customer also just realized that the deli drawer UI is not functioning. The panel does light up, however no selection can be made. Ordering UI and harness. Claims notifying third party. Office to reschedule ; ordrng 1 WPW10769076 (UI) and 1 W11170612 (Harness)"

Arrived onsite for door swap. On inspection found that the doors are coming in a kit. The RC door will be in in the next few days. Rescheduling the customer

"Arrived on site to service the customers range and they advised their refrigerator is making a loud rattling noise. Upon further inspection, I found the damper assembly motor is rattling when opening and closing the damper door. I am ordering the damper assembly and scheduled turn service . No water leaks observed during service.; ordrng 1 W11236851 (Damper assembly) and 1 CNOTE (SCHEDULE AFTER 12 NOON PLEASE)"

"Arrived onsite for washer not spinning. Found the actuator not working and the drain pump making a loud noise. Talked with Susie and she said to include a control board on the system to fix and issue that the actuator may have with board. Ordering a pump, actuator and control board. No water leaks detected during service.; ordrng 1 W11212745 (Actuator) and 1 WPW10276397 (Drain pump)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F6E8-lost communication, I followed the tech sheet and removed and replaced the main control (appliance manager) and tested. Before I could test the unit, the error code appeared on the display. I removed and replaced the control panel (UI) and programmed the unit and before I could test, the error code appeared again. I tested the harness from the UI to appliance manager and it was good. I tested the fuse and found it bad. Using a fuse from my van stock, I replaced the fuse and placed the unit in diagnostics and cleared the code. Tested the unit and it is operating as designed. I found the interior bulb was not on and found it burnt out. When I placed the unit back in its space, I retested and the unit showed open/close door error on the display. I inspected the unit door and found the outer door glass warped and not securing to the inner panel. I am ordering the bulb, inner door panel, outer door panel and insulation. Office to schedule return service. ; ordrng 1 W11611122 (Outer door glass) and 1 W11600214 (Inner door panel) and 2 W10886919 (Bulb)s and 2 W10359769 (Door foam)s"

Pump sent for repair wasn't the correct part and I'm ordering correct pump. Return date set; ordrng 1 W11085683 (Pump)

"Arrived on site for pantry control dead and upper fresh food light out in ceiling . Found wire harness in control corroded out and freezer light module out . Ordering pantry door , pantry ui control, FZ light , AUTHO No water leaks detected at time of service Call to set return ; ordrng 1 Autho and 1 W10815669 (Pantry door)"

"Arrived on site for dishwasher flashing drain error code . Ran diagnostics and got drain error code and fill error . After test wash ,water is remaining in tub . Ordering drain motor and inlet water meter . Also heater will need replacement to bushing failure. No water leaks at time of service. Call to set return ; ordrng 1 W11535094 (Inlet water) and 1 W11412291 (Drain pump)"

"Arrived on site to diagnose dishwasher that has blinking lights and won't start a cycle. Examined unit and got no response from most buttons on the console. Start button unresponsive. Found flood switch is clicking, but unit doesn't start. Failure is in the console and membrane likely, possibly control as well. Membrane and console must be replaced first to restore button functionality. Ordering parts and autho for repair.; ordrng 1 5304518467 (UI Membrane) and 1 5304518473 (Overlay) and 1 154773201 (Flood Switch), states that autho needed"

"Arrived on site to diagnose washer making grinding sound when running. Ran unit and didn't hear any noise on an empty load. Removed cage and checked splutch and found a large amount of plastic powder, and rounded teeth on the sliding insert. Cam does not appear to be making full contact, or is slipping, causing teeth to grind and make noise. Splutch and belt need to be replaced first, and if there is any play on the new sliding piece against the gearcase shaft, gearcase also needs to be replaced. ; ordrng 1 W10721967 (Splutch Kit) and 1 W11239857 (Belt) and 1 W11510461 (Washplate)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps at 60/45(rc/fc actual). Found both fans and compressor running. Amp draw was between 0.4-0.6 and would occasionally jump as low as 0.2. Found drier at room temp while compressor was over heated and evap coil had no healthy moister/frost build up. Found unit has a sealed system failure. Will neeed office to reschedule once availability of all parts is known. W11209866 compressor, W11512423 condenser, W10836706 evap coil, WPW10143759 uv drier, W10913906 access valve; ordrng 1 W11209866 (Compressor) and 1 W11512423 (Condenser) and 1 W10836706 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs 2hr ss repair)"

"Arrived on site to inspect dishwasher with rust in the bottom of the tub. Upon further inspection, I found the heating element with rust all around it and the unit is in a new build home. I removed and replaced the element and when I tested the unit, I found the tub is leaking water from the back top left corner (photo). I contacted the builder to advise that I would be ordering a new tub and it could take approximately 6-8 weeks to arrive. Also advised that the water supply was turned off and the unit was left unplugged for safety. I attempted to contact the owner and left a voice message advising of my findings and the time it will take to receive a new tub. Also advised not to use the unit. I left a brochure at the unit, along with a note left on the control panel (photos), stating to not use the unit until the tub has been replaced. I am ordering the tub, element, sump/motor assembly and CNOTE-2 HOUR JOB. Unit left unplugged and water supply turned off for safety.; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element) and 1 W11460945 (Sump/motor assembly) and 1 CNOTE (2 HOUR JOB)"

Arrived on site to test unit for big oven making loud noise when heating. Test unit and found convection fans making loud noise. Ordering new convection fan motors office to reschedule ; ordrng 3 W11121400 (Convection fan)s and 2 W11319683 (Burner head)s

"Arrived on site and inspected dishwasher and found water is leaking from top left-hand corner of the door gasket. Sent multiple videos to KB/service management. Replaced door gasket in this had no positive affect. Spoke with tech line and they recommended replacing tub, inner door panel, and hinges 7735680564; ordrng 1 W11559689 (Inner door) and 1 W11606677 (Seal) and 1 W11416460 (Vent) and 1 W11573703 (Hinges) and 1 W11573702 (Hinge)"

"Arrived on site to test unit for operation and control issues, customer stated that unit runs none stop and has to unplug it to stop, tested unit found when plugged in the unit does heat but not console functions are unresponsive, relays in control are stuck, will need control replaced to diagnose further if needed, ordering part office to reschedule ; ordrng 1 W11552018 (Control)"

"Arrived on site to replace previously diagnosed gear case , suspension,shift actuator,belt,cam and hub, after exhausting all methods to remove agitator but was not successful, broke it out in pieces, replaced all parts, will return next day to install agitator and test unit, office to order agitator and reschedule;

Arrived on site for a vent hood that has power but will not turn on anything. Inspected unit and work area. Did confirm that the plug in the control receiving power but would not turn on the lights for the fan motor. Went to replace the control in front of the parts with me was the wrong control. Re-ordering the control and was unable to find out if the control listed on the parts breakdown includes the touch panel assembly or not. Will have parts department research the controls to verify that both parts are sent out. The office will need to contact the customer when parts are made available. ; ordrng 1 W11516463 (Control) and 1 Partsresearch (Control and touch button assembly)

Arrived onsite to replace sump and motor. Upon disassembly found motor and control sent were incorrect. Parts will need to be reordered. Office to reschedule ordering control and sump and motor assembly. ; ordrng 1 W11306302 (Control) and 1 W11085683 (Sump and motor)

"Arrived on site to test unit for erratic unit behavior, customer stated that power is in a constant cycle, tested unit found relay cycling on control, replaced UI and control but unit is still cycling power, isolated all components and found that the evaporator fan motor is shorting out the 12 V DC circuit, need evaporator fan to fix issue, customer would want this done asap, ordering parts, office to reschedule ; ordrng 1 W11578030 (Evap fan motor) and 1 WPW10479155 (Damper)"

Arrived onsite for continued issues of RC door gasket does not stay attached to dood. Found that door has failed and new gasket will not stayed secured as well. Need to replace door. Ordering door. Office to reschedule ; ordrng 1 LW10680727 (RC door)

"Arrived onsite for Fridge/Freezer not cooling. Upon arrival inspected unit and found hot in both boxes . Found UI is out and not responding. The only thing powering up is RC and FC lights. Contacted SW for assistance. Need to return with control, UI, and inverter

"Arrived onsite for SAFETY range hot to the touch. Upon arrival Customer stated that the longer the unit is on , the hotter the console, cooktop, and door get. Preheated oven to 350 and unit preheated correctly. Observed temperature cycling correctly. During inspection of unit, found outer glass is starting to separate from stainless and leaving gap between glass and stainless. Contacted techline and let tech know findings. Unit is operating as designed .the heat on cooktop and around the oven is normal. Need to replace outer glass and install insulation per service pointer. Tech gave SR# 7735674889. Contacted SAFTEY Team and gave SR# 7735599375. Ordering outer glass, adhesive strip and name plate, and returning with insulation . Office to reschedule ; ordrng 1 Adhesivestrip (Adhesive strip) and 1 W11178521 (Name plate) and 1 WPW10535767 (Stainless outer glass)"

Arrived on site to replace compressor from previous diagnosis. Found compressor sitting sideways in box and leaking internal oil. Ordering new compressor. Office to reschedule. ; ordrng 1 W11557425 (Compressor)

"Arrived on site to follow up on cooktop with non functioning right rear burner. Customer found if the burner switch is pushed in different directions the element sometimes comes on, showing failure in the switch. Ordering correct R/R switch to resolve. ; ordrng 1 W10857622 (Infinite Switch) and 1 W11111807 (Wiring Harness)"

"Arrived onsite for unit not advancing, door locked and unit going into demo mode on its own. Upon arrival unit was taken off demo mode and Drain continues to run. Power cycled unit and there is no change. Need to replace control. Ordering control and UI. Office to reschedule ; ordrng 1 W11367297 (UI) and 1 W11371721 (Control)"

Arrived onsite for a dryer the will not tumble. Upon inspection I found that the drive motor had failed. I am returning with the motor and riding the blower wheel housing to complete the call; ordrng 1 W11481730 (BRACKET) and 1 W10888146 (HOUSING)

Arrived onsite for a washer that will not turn on. Upon inspection I found good power and polarity at the wall. I Visually inspected the control and found no signs of burn outs on the board. I did notice that the led light on the board was flashing meaning that the board was good. I replace the the console and found that there was a communication error for the old console store. I tested the unit and found the the unit shut off a the point where the drain pump would turn on. I tested the pump and found that it was showing 25 ohms but it should be at 12-15 ohms. I am ordering the drain pump to replace it and complete the call. Office to reschedule ; ordrng 1 W10876600 (PUMP-WATER)

Arrived on site to replace previously ordered parts for refrigerator. Replaced lh rc door and new fc door bracket bent. Reordering bracket and office to set return appointment. ; ordrng 1 W10625068 (Rh fc door bracket)

"Arrived onsite for refrigerator not cooling upon arrival inspected unit. Both compartments are not cooling. Fans are running but cannot hear compressor. Pulled unit and inspected compressor compartment. Power cycled unit and compressor is making grinding sound internally. Compressor is not running. Unit needs sealed system repair, compressor replacement. Ordering compressor, dryer, access valve and inverter. Bringing back main control . Customer will reach out to customer service to try and expedite repair. Office to reschedule. ; ordrng 1 W11557671 (Compressor) and 1 W11567494 (Inverter) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve)"

Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. No sign of harness damage present. Replaced ice maker and now responding but not filling properly. Recommend replacing inlet cams e and filter housing. ordrng 1 WPW10394053 (Filter housing)