We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the UI display showing PO. I confirmed it and when I went to place the unit in diagnostics the UI went blank and the unit shut down. Moments after, the unit came back on and I was able to get it into diagnostics. I tested the fans and they are functioning. I tested the unit in test #4 and when the unit began to cool the RC section, I could smell a strong odor of refrigerant. I opened the RC doors and the odor was even stronger and the unit was not cooling. Inspected the evap motor harness and tested the thermistor and found it bad.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0L
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
"Arrived on site for washer leaking. Upon arrival confirmed issue from customer describing locations of water found, but found no errors in diagnostics.I then ran multiple full tube tests and found no signs of leaks from any hoses, or tub/gearcase. Did found that fabric dispenser as well as housing dispenser were both showing signs of water marks. Call techline and spoke with Chris sr#7733679726. Was instructed to replace both dispensers to resolve issues. Office to reschedule once availability of parts is known.; ordrng 1 W11569112 (Softener dispenser) and 1 W11413407 (Housing) and 1 W11413340 (Drawer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the not cooling indicator on the UI lit up. I pressed the lock and measured fill keys and turned the cooling back on and the unit began to cool as designed. Customer advised that someone may have leaned up against the unit and caused it to turn off. I provided a disclaimer written by management to my customer and they read it. I inspected the deli control and harness and both were good. I found the UI missing digits.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78749
Kevin
Job Details: 05/17/2022
Arrived on site and inspected dishwasher and found standing water in tub. Found voltage to drain pump is correct but drain pump not removing water. Inspected drain pump and did not see any debris. Will need to bring Back drain pump and have control on hand to ensure repair on next visit; ordrng 1 W11412291 (Drain pump) and 1 W11410065 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off. Turned the IM on and it began to harvest. When the water began to fill the tray, it failed to turn off. I released the door switch and the water stopped. Removed the ice maker and unplugged it and pressed the door switch and the water continued to flow. I released the door switch and the water stopped. Cycled power to the unit and re-installed the ice maker to retested to test voltage to the valve and the ice maker would not test.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 05/17/2022
"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) and wont unlock. Inspected you and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F3 E3 (inlet water temperature fault), F9 E1 (long drain), and F1 E2 (motor drive module over voltage) error codes. Attempted to take the unit out of the drain or unlock the lid but was unsuccessful in doing so. Removed the pressure hose off of the control and blew through it. Found that something had been stuck inside the pressure hose potentially causing the control to think water was still in the tub. Upon removing the pressure hose off of the control, the unit continued to drain and would not stop. Power cycled the unit and found the unit doing the same thing with the pressure hose off. Went to replace the control but found that the control had not been received yet. Will return with the control and drain pump and rescheduled customer to 5/25.; schdld next appmnt for 5/25 WED !"
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect dryer knob not working. Upon further inspection, I found the timer knob broken and the timer not working. I tested the timer and it failed. I found the plastic on the knob broken as well. I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78665
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a refrigerator that is not operating properly. Found fc evap fan failed causing unit to reset constantly. It will need to be replaced to complete repairs. ordrng 1 W11394920 (Evap cover fc)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2022
"Arrived on site to inspect moisture on countertop after dishwasher use. Upon further inspection, the customer provided a photo of the moisture on the countertop (photo) and they noticed it after the previous repair. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I pulled the unit out from the cabinets and found the insulation had wet spots at approximately where the moisture was built up on the countertop, but the tub itself was dry. I retested the unit and it continued to operate as designed. I found the customers water heater is set at 150 degrees and recommended turning it down as the customer advised that the water gets too hot. I removed the outer door panel and tested again and found the vent is not functioning properly. I removed and replaced the vent and when I removed the vent, I found one of the connectors very warm. Retested and vent is now opening as designed. I recommended the customer monitor the unit and should the moisture come back to call it in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a dishwasher that is leaking. Found door gasket not sealing properly and upper rack adjuster broken. Both parts will need to be replaced to complete repairs. Return date set for 5/23.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Temple, TX 76502
Vincent
Job Details: 05/17/2022
"Arrived on site for washer not draining, inspected unit and work area. Tub was full of water, used my shop vac to drain water out. I then proceeded to the drain pump and removed pump to inspect debris stuck and found nail stuck in the pump causing it to lock up and not drain. I removed all debris and set unit in diagnostics found error codes stored F9E1 F5E2 F5E3 F2E1 I tested and unit is now draining as designed. No water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a washer that is shaking abnormally during spin. Found basket loose on drives haft of gearcase causing excess shaking. Basket and hub will need to be replaced to complete repairs. Documented with tech line.Tech line rep JoelFile# 7733550258; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed parts. Disassembled unit and installed all new parts. Reassembled unit and a new UI
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Tyler L
Job Details: 05/17/2022
Arrived on site for complaints of door damaged. Found outer door glass trim loose. Will need new part to repair. Found the hinges and handle are good. Office to reschedule.; ordrng 1 W11176456 (Outer door glass)
We serviced a
GE MICROWAVE
Model PVM1870SM3SS
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site to install previously diagnosed part. I tested unit after installing the rebuild control and unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for dryer not powering up, inspected unit and work area. Tested voltage at the wall connector and had good voltage. Pulled unit out and removed the connector cover and found the terminal block melted and wires touching each other from installation. Will need a new harness and CX will provide the new power cord. Office to order parts and reschedule for 05/24/22 AM. ; ordrng 1 W11164044 (Wiring harness)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
"Arrived on site for washer, inspected unit and work areas. Unit had f27 error code displayed. I set unit in diagnostics to clear codes and run it trough a diagnostics cycle. After the cycle ended unit was operating as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Cedar Park, TX 78613
Justin
Job Details: 05/17/2022
"Arrived on site for a cooktop not igniting properly. Upon arrival the customer walked me through the issues. The right two burners would continue to click even when it has already ignited. Then the back left burner would not click at all. I gained access to the harness and swapped the middle igniter onto the back left spark module. I found the back left spark module still not clicking. This indicates a bad back left burner spark module. I also found the switch harness and front right orifice holder bad. In order to repair the unit it will need a new back left burner spark module, switch harness, and front right orifice holder with the screw.; ordrng 1 WPW10571491 (Orifice Holder) and 1 W10491985 (Screw) and 1 WPW10569187 (Switch Harness)"
We serviced a
WHIRLPOOL OVEN
Model KEBS107SSS04
Near Cedar Park, TX 78613
Scott
Job Details: 05/17/2022
"Arrived on site for oven not heating again . Found tod had blown again . Replaced fuse . Ran preheat , all checked normal. If fuse blows again recommend replacing blower
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Scott
Job Details: 05/17/2022
"Arrived on site for door not closing properly . Found right hand side gasket torn . Replaced gasket, new gasket defective . Reordering gasket . Call to set return ; ordrng 1 W10917313 (Gasket door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78737
Luis
Job Details: 05/17/2022
"Arrived on site for no ice and freezing in fresh food compartment. Found ice in bin,ran harvest test passed,ice dumped and filled with water. Removed damper cover,disconnected harness to damper,power cycled unit,found air seeping around housing. Added sealer between liner gaps till no further air was felt around housing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDW01
Near Copperas Cove, TX 76522
Tyler
Job Details: 05/17/2022
W arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice bin completely empty but temperatures in both departments were at zero38. Then found that during five icemaker harvest test the icemaker is getting the proper voltage but the motor is stuck and not rotating around. Is able to replace the icemaker reassembled and tested unit and found a good harvest and fill as desired with no leaks and inform customer to give unit 24 to 48 hours to fill the bucket back up with ice. Call complete
We serviced a
LG REFRIGERATOR
Model LMXS28596S/04
Near Jarrell, TX 76537
Kimo
Job Details: 05/17/2022
"Arrived onsite for ice maker not producing. Upon inspection I found that the ice maker would not drop ice, there is ice in the ice tray but the ice maker would not drop it. I attempted to reset the ice maker but it made no change, I then replaced the icemaker and tested unit and found unit operating as designed. Job complete."
We serviced a
SAMSUNG DISHWASHER
Model DW80J3020US/AA 01
Near Killeen, TX 76549
Tyler
Job Details: 05/17/2022
Arrived outside for dishwasher needing previously diagnosed some assembly. On arrival install Richard part reassembled and tested unit before installing it back in its cubby hole and found no signs of leaking dishwasher to fill circulate the water and then drain as designed with no leaks during test. Call complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDTSR/AA
Near Kyle, TX 78640
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for defrost issues, found fan motor bad on evaporator cover causing icing up, unit was in a defrost when I arrived. I replaced evaporator cover, unit tested good."
We serviced a
LG WASHER
Model WM8100HVA
Near Lakeway, TX 78734
Justin
Job Details: 05/17/2022
Arrived on site for a dryer with a stuck power button. Accessed the console and found the button jammed. Corrected the button and it began working as designed
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Lakeway, TX 78738
Justin
Job Details: 05/17/2022
"Arrived on site for a gas dryer letting off a gas smell. Upon arrival the customer stated they had a out and he found the gas leak coming from the dryer. They also stated the unit was on propane. I used my gas leak detector on the gas line and cold not detect any leak. However, I could smell a faint amount of propane. Once I gained access to the valve assembly I found a much stronger smell of propane, but my leak detector still could not pick up anything. I called techline and spoke to Bruce and received SR# 7733680613. I informed him of my findings, and Bruce recommended replacing the valve assembly. He transferred me to safety and I spoke to David and received the safety file SR# 7733622744. I the customer on the valve assembly and LP conversion kit at 94.92 and 05.75 for service/. I informed the customer that we could not do the conversion, and they would have to get a certified for the LP conversion kit installation. The customer any repair. I left the unit unplugged and the gas at the wall turned off. No fee due to being covered by WP. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and called tech line again for ongoing moisture build up on the horizontal freezer mullion. Spoke with Andy at techline who instructed on a test to determine if the mullion portion of the cabinet was transferring heat properly. Found mullion warped and not transferring heat well in the portion of the mullion where the warp and poor heat transfer are. Documented with Aiden at techline on second phone call after verifying problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and found unit with some moisture on the outside of the freezer seal. Heat treated gasket and turned mullion heater to 100% operating time. Unit is now operating as designed. Gasket are sealing well. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite and replaced the motor and impeller and spacer. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for spray arm melted, found damaged lower spray arm, I replaced spray arm, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA1
Near Austin, TX 78703
Matthew
Job Details: 05/17/2022
Arrived on site for dishwasher leaking from underneath. Upon arrival tested unit. While testing found unit would immediately start leaking from underneath sump and motor. Recommend replacing sump and motor assembly. Replaced sump and motor. Tested unit and unit is no longer leaking. Unit is functioning properly. Customer requested to leave unit out so that a fan can be placed do dry out area due to leaking. Instructed customer how to re install unit. Job complete
We serviced a
SAMSUNG DRYER
Model DV52J8700GW/A2
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite for heating irregularities and found the valve coils overheating and dysfunctional. 08 for valve assembly and pulley and belt. Performed repair. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Austin, TX 78701
Matthew
Job Details: 05/17/2022
Arrived on site for dryer leaking when in use. Upon arrival inspected unit. Found the unit had not been installed properly. There is no drain line connected to the unit so the water is leaking on the floor. Inspected area and found installation area not plumbed for current unit. There is not a drain pipe near the installation area. Customer would need to possibly route electrical or plumbing to allow for proper installation or replace unit with front drawer drain drawer. Only charged service visit.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Austin, TX 78704
Matthew
Job Details: 05/17/2022
Arrived On site for washer not completing cycle. Upon arrival found standing water in unit. Ran test and confirm laundering error code9/1. Unit would not drain. Disassembled unit and access drain pump and filter and unit was clogged. Cleared unit and tested. Unit is now functioning properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
Arrived onsite for Noise Complaints . Upon arrival unit was operating with no unusual sounds. Rand diagnostics to force each component to energize to try and duplicate the noise. Could not duplicate the sound. Called techline for assistance. Tech determined that all sounds that the unit is making are normal operating sounds. Customer stated that he has not noticed the loud noise in several days and he will monitor unit. Tech gave SR# 7733680035. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
"Arrived onsite for range-has power wont turn on. Upon arrival inspected unit and did not have voltage at supply. Found breaker was tripped. Prior to flipping breaker, Inspected terminal black and wiring harness, all wires are good and secured. Restored power and test all burners and all operate as designed. Test oven by preheating oven to 350. Unit reached 350, then watched element cycle up and down 4 times. Unit is operating as designed. Cannot determine cause of breaker tripping at this time. Job complete"
We serviced a
GE DISHWASHER
Model GDF640HSM0SS
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher with ui not responding. I check voltage into control and found 120vac voltage out to ui was 14dc. Check for and grounded loads and found that there was none.
We serviced a
MAYTAG WASHER
Model MHW3505FW0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
At onsite for work not draining properly. Upon inspection I found code f8e3 over suds condition. I then ran unit in diagnostics mode and found that the unit is operating as designed. I advised customer to use less detergent then she uses Already to help with the performance of the machine and prevent the issue from occurring again.job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrew
Job Details: 05/17/2022
Arrived on site to test unit for not completing wash cycles. Customer stated it happens when washing larger sheets. Found no stored error codes. Ran multiple diagnostics and unable to replicate issue or find what is going on. Spoke with tech line and found unit is working as designed. No repairs currently recommended. No leaks detected. Job complete.SR#7733680503
We serviced a
LG REFRIGERATOR
Model LMXC23746S/00
Near Austin, TX 78739
Luis
Job Details: 05/17/2022
"Arrived on site for freezer not freezing. Removed compressor cover,checked low side pressure reading -20 found traces of dye,located source of dye,dye leaking from tube exiting refrigerator liner wall uploading pictures due to location unit is unrepairable."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78737
Luis
Job Details: 05/17/2022
"Arrived on site for door issues. Found mullion not entering latch correctly,removed mullion reinstalled mullion checked door operation good."
We serviced a
GE REFRIGERATOR
Model PFE28RSHDSS
Near Austin, TX 78735
Luis
Job Details: 05/17/2022
"Arrived on site for no ice. Found ice in icemaker mold,food defrosting,evaporator fan not running,found middle utter loop extremely hot to the touch,removed compressor cover condenser fan not running. Diagnosed unit will need new evaporator fan,condenser fan and possibly main control for fans
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78703
Luis
Job Details: 05/17/2022
"Arrived on site for no ice. Ran forced harvest icemaker not running through a complete cycle replaced icemaker,forced cycle icemaker passed and filled with water."
We serviced a
LG REFRIGERATOR
Model LFXC24726S/02
Near Austin, TX 78703
Luis
Job Details: 05/17/2022
"Arrived on site. Removed cover,defrosted evaporator,replaced defrost sensor and defective cover. Powered unit on checked air flow good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Luis
Job Details: 05/17/2022
"Arrived on site. Replaced defective icemaker,ran reset test passed icemaker harvested and filled with water."
We serviced a
GE RANGE
Model JBS60DF1WW
Near Seguin, TX 78155
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for right front burner not heating properly. Found burnt element. Replaced element, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Marcos, TX 78666
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for no ice production. Found red wire to ice maker on/off switch was cut preventing ice maker from getting proper voltage. Fixed broken wire with butt splice and replaced icemaker. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near San Marcos, TX 78666
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for leak from bottom of door. Found hair ball on door bellow and found hair build up on door were gasket seals. Tested unit and verified thats where leak is coming from. Removed hair and cleaned inner door. Tested unit, unit now working as designed. No signs of dispenser leaking. Advised customer on use and care of unit. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near New Braunfels, TX 78132
Andrew
Job Details: 05/17/2022
Arrived on site to perform sealed system repair. Replaced compressor and soldered leak on evap. Steam held vacuum for 30mins. Charged system to specs and no leaks detected using bubble solution. Evap started to develop nice frost pattern. Advised customer to allow a minimum of 24hrs for unit to reach set temps. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Austin, TX 78732
Justin
Job Details: 05/17/2022
Arrived on site to install a previously diagnosed parts. I installed the new lid and then tested the unit. The unit is now locking and working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78739
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for not starting a cycle, I removed door panel and saw a , informed customer that his warranty is now void and I him for both control boards.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near New Braunfels, TX 78130
Andrew
Job Details: 05/17/2022
"Arrived on site to test unit for far right valve and knob not turning off properly. Found valve was slightly bent preventing it from proper lining up with the off mark on knob. Straightened valve, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
Vincent
Job Details: 05/17/2022
Arrived on site for refrigerator not cooling and to install previously diagnosed parts. At arrival found unit not sealing properly and gaskets not making a full contact with all corners and mullion not straight in the middle causing leaks into the chambers and constantly freezing as warm air Is always going into the chambers. Called Whirlpool tech line and spoke with rich SR# 7733674338 and said to proceed with repairs and seal air gaps with RTV. No water leaks detected during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to test u it for noise, tested unit found heat deflector has gotten loose and was rattling against blower housing adjusted deflector, secured it properly, ran unit with customer present, unit running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of sparking. Found scoring marks from the rack, took pictures. Removed rack, removed tabs, and used cavity paint (p#98QBP0302) from truck stock to touch up the scoring marks. Advised customer to not leave the rack in unit. Only use it when cooking two things at once, as per owners manual. Tested unit and found normal operation, no sparks. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Del Valle, TX 78617
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of unit not venting. Found installation issue. Unit is not sitting flush up to the cabinet and all the air is coming out the front. Inspected cut out above in cabinet and it looks good. Damper working, all fan speeds working, and light working properly. Advised customer to contact the builder and have install issues corrected. Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 795.7402761
Near Del Valle, TX 78617
Tyler L
Job Details: 05/17/2022
"Arrived on site for complaints of no cool. Found both compartments at room temperature. Found compressor running. Found no frost pattern. Spoke to JC. Will need SS repair.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC0
Near Killeen, TX 76542
Tyler
Job Details: 05/17/2022
Arrived on site for dryer not heating. Upon arrival confirmed issue. Found after further inspection that the element coil had made contact with fire wall divider and caused a short circuit and coil to break. Found all other hardware functioning correctly. Then reassembled and tested dryer. unit functioning as designed with no failures. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Killeen, TX 76542
Tyler
Job Details: 05/17/2022
Arrived on site for refrigerator with rc lights not working. Upon arrival confirmed complaint and found fc lights functioning but rc leds were failing. Replaced rc led module and found full functionality restored to led system. Call complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Tyler
Job Details: 05/17/2022
Arrived on site to install previously diagnosed gearcase main harness suspension rods etc. Upon arrival installed all required parts and then reassembled and tested unit to verify could hold water with no leaks as well as transition between agitation and Spin with no failures. Found unit fully functioning as designed and no leaks during repairs or testing. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Austin, TX 78747
Kevin
Job Details: 05/17/2022
"Arrived on site and inspected dryer and found element has failed, took one picture. Replaced element and found a failed due to restrict airflow, took one picture of airflow meter. Recommend it to homeowner that dryer not be used until better the exterior has been clean/clear properly by a vent cleaning service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Austin, TX 78747
Kevin
Job Details: 05/17/2022
"Arrived on site removed top panel in front kick panel again and set washer to run on a diagnostic cycle any completed and did not leak. Started washer on a heavy duty cycle and observed it for 20 minutes and it also did not leak, overfill. Cannot determine why customer is experiencing water on the floor. Sent another video to KB/service management. Left front kick plate off machine so that a customer sees water on the floor again they can get a better idea where it might be coming from. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78749
Kevin
Job Details: 05/17/2022
"Arrived on site and inspected washer and found belt is off. Found everything else is in good repair but there is an extra motor mount port inside of shield. This may have been left in place in manufacturing and somehow knocked belt loose. After reattaching washer has completed a diagnostic cycle and a calibration cycle. Customer has issue again will need to bring back motor and belt and cam kit.. Replaced actuator, Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Austin, TX 78735
Kevin
Job Details: 05/17/2022
"Arrived on site and inspected washer and found customer is experiencing load and go not giving detergent. Only saved error code was F6E3. Confirmed plunger on back of reservoir is moving and ran test 16 in diagnostics and load and go is giving detergent. Ran automatic test and it completed properly and no errors given. If customer decides to replace drawer Drawer 9.22, 05.75. Customer will contact the office if they wish to continue with repair"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW08
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to replace previously diagnosed inverter box, verified that box was needed, replaced part, powered unit back on, unit is now cooling but when multiple items are plugged in on the same circuit, unit is shutt down, advised customer to get a designated outlet for unit, at this time job complete"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HDEDBSR/AA
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to replace previously diagnosed RC evap cover, removed cover found evaporator frozen over, air leaks has developed behind evaporator due to multiple cracks on liner, liner cant be repaired making this unit non repairable, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to test unit for burning smell, tested unit found bottom spray arm has fallen off and melted on element, replaced spray arm from truck stock part number W10491331, called safety to document my findings Sr#7733621699, unit is running as designed no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near San Marcos, TX 78666
Andrey
Job Details: 05/17/2022
"Arrived on site to test unit for ice melting, customer stated that ice is slightly melting, took temperature reading in FC probe reading 5 set to 0 degrees, tested unit found condenser very clogged with dust and pet hair, compressor running hot due to no air circulation effecting performance of unit, cleaned out condenser recommended to customer unplug unit for 24-48 hours to put unit through a complete defrost, potentially frost buildup in air ducts for ice maker causing low air circulation, if after defrost issue still persists, recommend replacing ice box fan and freezer evap fan with thermistors, at this time job complete"
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Waco, TX 76706
Jonathan M
Job Details: 05/17/2022
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and tested the unit. Found the igniter would come on but the gas valve would not open to allow the gas valve through. Tested all heating components and found continuity and proper resistance. I did find the secondary valve coil connector was not connected properly onto this gas valve. Reconnected the wiring and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76710
Jonathan M
Job Details: 05/17/2022
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Found damage done to the cabinet due to what looks like a crowbar from the customer attempting to pry up on the top to remove clothes. Took photos and attempted to run the unit through diagnostics. Found an F5 E3 (lid will not lock or unlock) error code. I attempted to lock the lid in manual diagnostics and found the lid would not lock. I called Whirlpool Techline and spoke to Andy SR# 7733677511. He advised that he noted the account but that we would need a contract trade care team for warranty coverage due to customer damage to the unit. I called whirlpool trade care team and spoke to Diane SR# 7733630058. She advised that based on the and Customer damage, that will have voided their warranty and to no make any repairs. Advised the customer of the issue. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waco, TX 76711
Jonathan M
Job Details: 05/17/2022
"Arrived on site for refrigerator thats not cooling the freezer section properly. Inspected unit and work area. The customer advised that he was told by our office to unplug it for 30 minutes and since then, the unit has begun cooling. He advised that he has dropped 15? already from 43?F to 27?F. Check the evaporator and found a decent frost pattern on the evaporator with no evidence of any defrost issues. He did state that he was wondering if potentially the door leveling was part of the problem as the refrigerator door was not completely sealed up on arrival. The seal was not proper due to the angle of the door leaning away from the hinge. I adjusted the door hinges up at the middle hinge and top hinge to allow the door to close properly. Because the unit is cooling and operating at this moment, so I advised him to keep an eye on the machine for the next two days to see if its good temperature continues to drop. If it does not, the unit will most likely need a sealed system repair. Customer will call back every other issues persist. Call complete."
We serviced a
ROPER WASHER
Model RTW4516FW0
Near Temple, TX 76501
Jonathan M
Job Details: 05/17/2022
Arrived on site for a washing machine that is making abnormal sounds during agitation. Inspected unit and work area. Confirmed the customers complaint and attempted to check underneath the unit. Found that the top portion of the cam had somewhat bent a little bit and was getting caught inside of the slider and not raising it to agitate properly. Replaced the cam and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Hutto, TX 78634
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a range that is giving f9 error. Found outlet for range or breaker not wired properly. Found 120v at neutral. Advised apartment maintenance of issue.
We serviced a
ROPER DRYER
Model RED4516FW
Near Temple, TX 76501
Jonathan M
Job Details: 05/17/2022
Arrived on site for a dryer that is not advancing. Expected unit and work. The customer advised the unit would countdown from 60 to about 45 but would not count down past the 45 mark on the time dry cycle. Confirmed the customer complaint and replace the timer. We had the unit through a time dry cycle for 30 minutes and saw the timer countdown to 33 minutes. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Tyler L
Job Details: 05/17/2022
Arrived on site for complaints of dented panel. Found dent on top of panel. Installed new panel. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Cliff
Job Details: 05/17/2022
Arrived on site to diagnose a washer that is not completing cycles. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Austin, TX 78741
Tyler L
Job Details: 05/17/2022
"Arrived on site for install of previously diagnosed part. Installed new fan motor. Fan is now running. Good frost pattern starting on the evaporator. Good airflow as well. No other issues, job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Austin, TX 78739
Brandon
Job Details: 05/17/2022
"Arrived on site to inspect unit for leaving grit on dishes, found unit to be working properly, instructed customer to clean unit, and use sani cycle."
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78745
Tyler L
Job Details: 05/17/2022
Arrived on site to adjust bellow. Adjusted bellow so the drain holes are centered at the bottom. Ran test cycle and found no leaks. Job complete.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78748
Kevin
Job Details: 05/17/2022
"Arrived on site and inspected dryer and found heating element has failed and support wheels and idler are squealing. Found airflow to the exterior of the home is restricted, took one picture. Replaced heating element, support wheels, and idler and dryer is now heating properly. Informed customer about airflow and they are going to use a DIY solution to clean the vent. Recommended a vent cleaning/clearing service be used to ensure that it is done properly, informed them that repair would not be covered if heating element failed again due to airflow still being restricted, job complete"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Austin, TX 78748
Kevin
Job Details: 05/17/2022
"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found loose connection on motor. After resetting connector dryer is now hitting properly, took one picture, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78730
Justin
Job Details: 05/17/2022
"Arrived on site for a unit that would not drain the water out properly. Upon arrival the customer stated that it seemed like the clothes were still soaked at the end of the cycle, or the cycle would just stop. I put the unit into diagnostics mode and found error code F7E9 for motor locked rotor, F5E2 for door lock error, and F3E1 for water level sensor error. I then ran a diagnostics cycle and found the unit would not spin. I out of the cycle and found the unit drained excessively long. I manually span the tub and it sounded as if there was something stuck between the basket and tub. I informed the customer we would need a second tech out in order to remove the dryer and properly access the unit.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/17/2022
Arrived to inspect no operation. I found the thermal fuse open and I the CX for replacement. I removed and replaced the fuse and tested. The unit heated and cycled as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78628
Kimo
Job Details: 05/17/2022
Arrived onsite for dishwasher recall .SP W11540964 - Special Project S17304 - Parts and . Upon arrival I installed new heating element and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78702
Luis
Job Details: 05/17/2022
"Arrived on site for no ice. Ran diagnostics no errors on icemaker,icemaker ran through a harvest and dumped ice,ran fill test passed. Checked freezer setting temp a little high,ran diagnostics evaporator fan not running in freezer section,gave blade a spin fan powered on diagnosed a defective fan motor,replaced freezer fan assembly powered unit on fan powered on.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Buda, TX 78610
Kevin
Job Details: 05/17/2022
"Arrived on site and found dishwasher is newly installed found saved error codes 8/4 overfill, 10/2 vent wax motor. After clearing codes ran a diagnostic cycle and it completed properly. No new error codes given, start at a normal cycle and it is progressing properly, error codes may have been generated during installation no issues found with dishwasher at this time, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Wesley
Job Details: 05/17/2022
Arrived onsite for intermittent sealed system gaseous popping during cooling cycle. Advised customer that noises to occur in this way are apart of the normal tolerances of operation. Temps are healthy and unwavering. All checks good. Advised customer to appeal to customer care for a solution to the noise complaint.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2022
Arrived onsite and tested icemaker for not producing and found unit had not been producing. Found possible cause to be power cycling for electrical installations in the home. All functions pass in diagnostics. Filled tray with water after completing a harvest. Advised customer on findings and advised customer to call us back to install an icemaker if the issue persists.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2022
Arrived onsite and installed control and UI for cooling issue based on previous diagnosis. Charged of 679. All checks good. Customer watching ice production as there had been a lost position error code and production had been intermittent. Cooling and cycling issue may be related. But ongoing production issues may indicated a faulty ice maker.
We serviced a
KENMORE DRYER
Model 110.6120201
Near Taylor, TX 76574
Joe Z
Job Details: 05/17/2022
Arrived onsite to install previously diagnosed part. Replaced bulb. Test unit and unit operates as designed. Job complete.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Elgin, TX 78621
Joe Z
Job Details: 05/17/2022
Arrived onsite for oven not operating with a F1 E0 error code control failure. Upon arrival inspected control and found a . Uploaded pictures on SD. Explained to customer that appliance failure do to is not covered under warranty. No repairs can be made . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Manor, TX 78653
Joe Z
Job Details: 05/17/2022
Arrived onsite for Fridge leaking when IM fills. Upon arrival found ice maker was not mounted securely and fill tube was on partially correct. Secured ice maker and reinstalled fill tube. Ran a harvest and unit filled correctly. No leaks present at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Austin, TX 78724
Joe Z
Job Details: 05/17/2022
"Arrived onsite for TOP RACK NEEDS TO BE RESECURED AS IT CONTINUES TO FALL WHEN DISHES PLACED ON IT-THE UPPER RIGHT. Upon arrival found that the middle rack was hanging, right track was broken, replaced both left and right track. Unit is now secured. Middle rack now slides as designed. No leaks present at this time. Job complete"
We serviced a
KENMORE REFRIGERATOR
Model 795.7404941
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/17/2022
"Arrived to inspect no cool. I found the compressor running and only 156VAC present to unit and it had a rattle sound that was concerning. Prior to further inspection, I found the unit had a 10 year warranty on the compressor. The CX will contact Sears for service and will reach back out to us if they need further assistance. Leak at water supply noted and corrected and I shut off the supply at the wall.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Austin, TX 78724
Joe Z
Job Details: 05/17/2022
"Arrived onsite for SAFTEY CALL -Unit Spark-one of the burners shorted out and the connector is melted, another burner sparked, everything is melted nothing is lighting up or coming on The problem was in one of the small burners the one in front of the control board and the other one behind it is the one that melts. Upon arrival inspected unit. Find left rear burner element was grounding out causing sparks. The front right socket was burnt. Need to replace harness, rear left burner, and front right burner. Replaced rear left and front right burner elements, and harness test unit and unit operates as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW04
Near Harker Heights, TX 76548
Tyler
Job Details: 05/17/2022
Arrived on site for refrigerator with incorrect door positioning and no icemaker. Upon arrival confirm complaint customer also stated that they had a leak coming from the fill line at the connection on the wall. Found that a would be needed for a fill line connection as it is the cut off hose leaking not the actual fridge itself. I was able to reposition doors to open to customers request inside and instructed them there the icemaker is not covered under warranty and of 157.73(part)224.75()=414.03 for kit (WPW10715709). Customer icemaker at time of service. Insured after reshaping door gaskets that unit is now sealing as designed. Call complete