Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. Customer advised that the unit makes a clicking noise 10 times a day and that sometimes it its worse than other times. I opened up the refrigerator door and the customer advised that he heard the sound that it makes. I found that the sound was coming from the damper control. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155.

"Arrived on site for vent hood making noise. Repoint motor has excessive vibration. Replaced motor. Verified operation, call complete."

"Arrived on site for control panel not responding. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Removed console to inspect control. Got 5dcv from control to console. Need to replace console. Replaced console W11120178. Found several cracks on new console out of box. Need to reorder. Ordering console W11120178. Office to reschedule.; ordrng 1 W11120178 (Console)"

"Arrived on site for refrigerator freezing IDrinks. Found 28f and 32f in different spots, still cooling. Removed diffuser. Replaced refrigerator sensor. Verified operation, call complete."

"Arrived on site with new gasket. Installed foam gaskets and new gasket on middle drawer. Used heat gun to form into place. Call complete. W11159728, W10622446"

"KRFC704FPS04 Arrived to complete sealed system. I pressurized the system and determined the leak was actually from the RC evaporator and I removed and replaced. Vacuuming to 260 microns and verifying it held for an additional 10 minutes, I charged with the MFG calculated refrigerant charge. The unit started cooling and I verified frost patterns within the RC and FC evaporators. I heat treated the right RC gasket and installed. Operational test good, no leaks observed during service."

Arrived on site with new vent. Removed door panel. Replaced leaking vent. Tested and checked for leaks. No leaks. Call complete.

"Arrived on site. Ran diagnostics fan working,removed compressor cover diagnosed a defective compressor. Removed refrigerant from system,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w1157434,w11506635,wpw10142759"

Arrived on site for washer not completing cycles on arrival found f8e1 in diagnostics and found cold side valve failing to open up. Ordering W11595805 valve and rescheduled customer for 08/27/24 to complete repairs.; ordrng 1 W11595805 (Valve)

Arrived on site for refrigerator needing right side door gasket. On arrival confirmed issue and installed w10830047 gasket. Found door sealing as designed. Call complete

"Arrived on site to test unit for noise. Upon arrival customer stated that whenever the compressor is running it makes a slight high pitch sound. Gained access to unit compartment and confirmed compressor is making that sound. Also found the the compartment is very hot and compressor is extremely hot due to condenser fan not engaging. Replaced condenser motor (W11578915) and tested, motor is now engaging. Noise has been subdued but due to the unit being in use and compressor overheating for a prolonged period of time, advised customer that if issue persists than the unit will need a sealed system repair done. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for humming while off. Upon arrival customer stated issue is very intermittent. While the unit was turned off it seemed like the blower fan was engaging every 10 seconds. Tried to mimic issue, could not mimic the issue while the unit was off. Inspected wiring and found no issues. Advised customer to try to capture the issue on video so we can better pinpoint exactly whats happening. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Removed rear panel to test heating circuit components. Fount thermostat is OL and all other components are good. Replaced thermostat 279816 and test unit. Unit is operating as designed. Also ran vent test and failed. Advised customer that vent needs to be cleaned. Job complete"

"Arrived on site for making noise. Upon arrival, customer played video of noise. Ram diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found rotor retaining screw is on floor. Inspected all parts and are good. Reinstalled screw with correct torque. Test unit and is operating as designed. No leaks pre. Job complete. No parts needed."

"Arrived on site for not draining and has F3-E1 error code. Upon arrival, inspected unit and confirmed error code, Water level system error. Test unit and drain pump operates continuously. Need to replace pressure switch. Replaced Pressure switch WPW10448876. Test unit and is now good. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"KUIX535HPS01 Arrived to inspect ice production issues. I found the ice with a translucent appearance and more watery than expected. Further inspection reveled the air divider at the condenser incorrectly placed, the rear cover missing and the water supply line was kinked. The supply line had a very slow and intermittent drip at the valve and I advised the customer. Correcting the issues and installing a rear cover from cardboard to prevent errant airflow, the machine started production. The customer will replace the water line."

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit would constantly trip the breaker, builder put in a new 50 amp breaker and unit stopped tripping. Gained access to backside of the unit and inspected all wiring and connections. Found no broken wires and no evidence of a short. Replaced control (W11583303) as precautionary and tested unit by running a preheat bake cycle, unit heated up to 350? with no issues. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced coupling (WP2220458) and ice container (W11244434). Tested unit, unit now dispenses ice cubes and crushed ice. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC light module not working and I tested the door switches and they were good. I found that one strip inside the module was not working and the right side light strip was dim. I found the FC light is working. I removed and replaced the RC light module and tested and unit is operating as designed. No water leaks observed during service, job completed. W11527432"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer provided a photo from their home inspection that showed the inspector using an infrared gun to test oven temps which is not approved by the manufacturer as the guns only test surface temps and ovens use heat/air to cook. I provided the customer with the service pointer W10565140 which shows how to test the oven temps. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temps was 392 degrees (normal per owners manual). My next four readings were 395, 328, 363, 339 for an average temp of 359 degrees. I advised the customer that the average temp reading is within the manufacturer approved range of fifteen above/fifteen below (335/365). Unit is operating as designed. I made recommendations for use and care. Job completed. No parts installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the diffuser opening and closing. I placed the unit in diagnostics and tested the diffuser in test 3 and found it making the loud noise. I removed and replaced the diffuser and tested and unit is operating as designed. No water leaks observed during service, job completed. W11236851"

MVW6500MBK0 Arrived on site to replace ordered parts. Proceeded to replace W11591637 lower harness. Entered diagnostics and cleared stored error. Ran full diagnostics and tested good. Unit is functioning as designed. No water leaks present at this time.

"MVW4505MW1 Arrived on site for unit not starting. Upon arrival, found unit uninstalled and another washer is installed on the designated area. Customer mentioned water is not running in the home. Inspected unit and found lid latch wire to be severed. All other visual inspections pass. Ordering W11670519 lid latch and W11643701 lower harness. Customer will have unit installed on the day of service. Customer agreed to reschedule August 28th. Customer prefers PM appointment. ; ordrng 1 W11670519 (Lid latch) and 1 W11643701 (Lower harness)"

"Arrived on site to inspect refrigerator water dispenser not dispensing water properly. Upon further inspection, I pulled the unit out and tested the water source at the wall and found a few particles of debris. Tested the pressure and got 60psi. Reattached the water line to fridge and tested the water flow and found the water would dispense but would eventually go to a trickle. I removed the water filter and retested the water flow and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings and the history of the unit. Chris advised that the filter use is done and needs to be replaced. Chris provided SR#7739758055. I spoke with in house tech support (SW) and she advised the filter replaces 1500 water bottles which is approximately 187.5 gallons and the filter shows to support up to 200 gallons. I advised the customer of my conversations with tech support and provided the SR number and recommended they replace the filter. Unit is currently operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived onsite for washer with errors f3E2 F8E1 F0E5. On inspection I pulled the hose off the valve and found the hot side was clogged with a black tar like substance. Cleaned the all the debris off the in-line filter and reinstalled it. I cleared all the error messages. If customer calls back return with inlet valve and control board. No parts were installed during service.

"KVWB606DSS4 Arrived on site for vent not working properly. Upon arrival, customer stated its not venting upward. Proceeded to take a napkin and place it on the filter while running and confirmed its venting correctly. Unit is functioning as designed. No parts replaced"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the right hand door gasket and refrigerator icemaker. I turned the power back on and found the icemaker harvest and fill as designed. Are used to heat gun two adhere the door gasket to the liner and advise the customer to keep the door shut for at least 2 to 4 hours to allow the door gasket to seal properly. The unit is working and operating as designed. Call complete. W11396037 and WPW10190981.

"Arrived on site to inspect unit for not dispensing water. Upon arrival found error codes F7e4, f2e1, f1e2 stored. Placed unit into diagnostic cycle found unit filling with water but during agitate and spin found unit making grinding noise and not shifting properly. Ordering gearcase, clutch, rotor, and slide. Rescheduled for )8/26; ordrng 1 W11449841 (Yearcase) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

"Arrived on site to test unit for not heat. Tested unit found all sensors and fuses reading properly. Heating element is reading open. Removed heating element and found coil is broken. Replaced heating element (WP3387747) and tested unit, unit is now heating and is running as designed, job complete."

"Arrived on site, no answer at the door. Called LMNA. Contacted office thread, office called and sent text. Waited 10 minutes with no response. Tagged door, customer to reschedule.; O-emld tckt"

"On site to install previously diagnosed parts. Inspected unit and work area. I replaced the hidden, bake element and royal element. I went to replace the convection fan and found the fan broken in the box and missing the fan blade and nut. I ran the unit up to 450?F with the grounds crew detached to burn off the excess moisture on the elements. I reattach the ground screw and brown the unit back up to 450? and found the unit not trip the breaker. I did advise the customer to leave the oven running for at least another hour and a half to two hours to ensure the moisture was completely removed from the elements. I am re-ordering the convection fan and will return with the fan blade and nut just in case. The office will need to contact the customer about a return date due to limited parts availability. WP9755770 and W10856603. ; ordrng 1 W11582241 (Convection fan) and 1 W11548753 (Convection fan blade) and 1 W11548755 (Convection fan nut)"

"Arrived on site to test unit for no water. Upon arrival customer stated unit fills up but does not wash. Does not hear the spray arms moving. Ran diagnostic cycle, water filled but wash motor did not engage. Replaced wash motor assembly (W11613479) and tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I found damage done to the bottom side of the cabinet. I went ahead and replaced the cabinet and reassembled the unit. I ran the unit through a diagnostic cycle and found the unit working and operating as designed. Call complete. W10677265 and WPW10612925.

Arrived onsite for previous diagnosis parts. On inspection found the error F9E1 flashing on the display. I flipped the unit up and found the drain pump ohmed out at .01 ohms. Installed new drain pump. Then I installed the new control board and tested the harness. The drain pump was a OL testing from the harness. Installed new harness and the drain pump is working now. Ran unit in diagnostic cycle and it is showing F9E1 again. On further inspection found the water sensor tube had air and water trapped in it. Blew through the hose and it cleared it out now it is working. W11399437 W11513246 W11643701

"WRT311FZDZ02 Arrived to install part. I removed and replaced the air tower, ensuring correct placement and sealing. The customer will monitor and contact if the temperature issues do not resolve. No water connections to unit."

"Arrived onsite for range tripping the breaker after burn off was performed. I replaced both elements bake and broil. After replacing I removed the ground and ran it to 500 degrees bake. After reaching temp I opened the door and reconnected ground. I ran another bake cycle for 500 degrees with ground attached. I set a timer for 2 hours and explained to customer to let it run for set time before turning it off. Unit is operating as designed at this time. Call complete. INSTALLED W10856603 BROIL ELEMENT, AND W11182108 BAKE ELEMENT."

Arrived on site for door open/closed error message and cavity light on . Could open and close door and sometimes door would register closed . Found secondary door switch sticking . Replaced micro switch W10211972. Previous company replaced all other switches couple weeks ago remaining switches tested normal . Unit is functioning properly . Job complete . CNOTE

"Arrived on site ,replaced burner head left rear WP8286813. Also made some adjustments to valves because when on low flame is to much . Tested unit with vent fan on high to make sure theres no flame out on burners . Al. Checked normal. No gas leaks detected at time of service . Job complete"

"Arrived on site for washer not going into wash cycle . Ran diagnostics got errors 7-4,7-3,6-3 Making rattling noise during agitation and spin. Found oil on rotor cup . Ordering gearcase , stator slider . No parts installed . Return for 8/27 No water leaks detected. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W11510461 (Wash plate)"

Arrived on site for washer making a lot of noise . Ran diagnostics got oversuds error . Unit is making loud rattle during agitation and spin . Found pulley loose on motor . Ordering motor . Return set 8/26 . No water leaks detected. ; ordrng 1 W11026785 (Drive motor)

Apt 156Arrived on site for knob just turning . Found shaft on switch broken and just turning . Replaced right rear switch W10911303. All burners are functioning properly now and heating correctly. Job complete

On arrival verified complaint of unit dripping water from light. On inspection found heavy condensate behind light and control assy. Also found severe gaping in Metal liner at bottom right corner. Submitted to TL Robert Sr 7739758335. Unit is under review for NR liner. Job complete no parts installed

"WTW7600XW2 Arrived to install parts. Upon inspection, I found the previously installed suspension from a different service company were aftermarket and did not have the correct vibration dampening design. I removed and replaced and tested further. I could hear the bearing assembly grumbling under high speed operation and replaced. The rotor and wash plate splines were fully intact and the parts were not required. The issues were resolved and all further testing showed the machine fully intact. No leaks observed during service."

"Arrived onsite to replace previously diagnosed parts. Replaced Cabinet, suspension, and basket. I tested the unit and found the actuator grinding. I replaced the actuator. The cam seems to be floating in and out of gears smoothly with no resistance. I tested in manual loads and noticed when it would agitate or spin the lights would dim on the control. Sometimes the control would shut off. I tested the motor and other loads finding them all in range. I changed the control and tested again. All is working as designed at time of repair. No water leaks present at time of service. Call complete. INSTALLED W10596395 CABINET, W11172199 BASKET, W11481722 ACTUATOR, W11217817 SUSPENSION, AND W11607637 CNTRL-ELEC."

"Arrived onsite for a refrigerator not cooling. I found both compartments at room temp and the compressor not running and super hot. I heard the start device trip. I used a test start device and the compressor starts then drips to 6 amps and stays there causing the overload to trip. The compressor will need to be replaced. Ordering W11547313 compressor, W11506635 access valve, WPW10143759 drier, W11598433 evaporator, & nitrogen. Office to RS.; ordrng 1 W11598433 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen)"

Arrived onsite for refrigerator not dispensing ice. Customer stated it dispenses cubed ice but not crushed. I found the ice bin actuator rod was not clipped in the bin correctly. It couldnt hold the door closed to crush ice correctly. I fixed the rod to where the door now closes for crushed ice to dispense. The unit is now operating as designed. Call complete. No parts installed. There was no apartment number on the call Apartment 7302.

Arrived on site for washer not starting . Found washer unplugged . When plugged in drain pump is running . Did 5second start button reset . Ran diagnostics. No error codes . Unit passed test wash . Advised on soap usage and proper loading. No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site to test unit for not functioning properly, tested unit found some buttons are not responding to touch, replaced console and tested, unit is now running as designed, job complete installed W11600370"

"Arrived on site to test unit for no ice production, tested unit found water coming in very slow, removed filter and flow returned to normal, water hed unit make a whole ice sheet with no issues, advised customer to replace filter or install a inline filter, unit is running as designed, no leaks detected job complete, no parts installed"

"Arrived on site for refrigerator not making ice, water under drawers, Lights not working and door not closing, found door not closing due to magnet stuck in rack. Removed and operating as normal. Temps are 35 and -1. Test 56 shows e1. Test 57 passes but is ver noise when motor turning, suggest new icemaker. Test 39 does not turn on ice fan. Refrigerator drain has ice build up and causing leaking. Removed shelves. Removed evaporator cover. Removed drain and added permagum under drain trough so water goes to correct place. Cleared ice from freezer and icemaker air supply. Verified operation. Call complete. ; used 1 212643 (Permagum) from stock"

Arrived onsite for unit needing compressor replaced. Spoke to customer and unit has not cooled from day one. On arrival found compressor hot to the touch. Found oil in drip pan. Tapped system and found flat. Opened freezer compartment and had burnt smell. Disassembled compartment and found black oil on evaporator and drip pan. Ran nitrogen through system and found leak where suction line and cap tube enter cabinet. Called tech line for assistance. 7739754818. Took pics. Tech submitted for review. Will contact us with any recommendations or reach out to customer on moving forward. Job complete. No parts used.

On arrival verified complaint of unit not running cycle and f8e1. Ran diag check and had no flow on hot and little on cold. Cold also steamed up. Found water lines were reversed and water was off at the wall for cold and the hot valve was a trickle. Attached water hoses correctly and turned on water. Unit is now working correctly as designed. Job complete no parts installed.

"On arrival verified complaint noise during spin. Found rotor is loose at bolt. Retightened bolt and noise went away. Pulled rotor and inspected for damage none found, ran spin cycle again to confirm. job complete no parts installed"

"On arrival verified complaint of noise and gearcase leaking oil, visual inspection confirms leaking oil. Replaced gearcase w11449840, splutch w10721967, belt wpw10006384. Then ran diag component activation and confirmed all function correctly. Ran calibration. Unit is now working as designed. Job complete installed, w11449840, w10721967, wpw10006384"

"Arrived on site for refrigerator with broken drawer and rails. On arrival confirmed issue and found W11688711(2x), W11688708(2x), W11162448 drawer broken. Will need office to reschedule once availability of parts is known; ordrng 2 W11688711 (Rails(left))s and 2 W11688708 (Rails(right))s and 1 W11162448 (Drawer)"

On arrival verified complaint of no display. Per previous diag replaced the ui console w11367342. Display now powers on. Ran time cycle and confirmed unit operation. Job complete installed w11367342.

"KRSC703HPS05 Arrived on site for unit not making ice. Upon arrival, customer stated ice is producing but the ice is not dispensing. Inspected ice chute and assembly and found broken coupling. Ordering W11347840 ice container, WP2220458 coupling, WPW10258544 shaft, W10852956 spring, W11573761 chute, WP2305382 washer and WPW10291905 seal gasket. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WP2305382 (Washer) and 1 WPW10291905 (Seal gasket)"

MVWX655DW1 Arrived on site to install tub ring. Installed tub ring per last service visit. No water leaks detected at this time. No parts replaced

"Arrived on site to inspect unit for dishes not rinsing properly and dishes tasting like soap. Upon closer inspection customer stated issue is more present on pro wash then on normal cycles. Informed customer on prowash sensor checks clarity of water and will stop washing based on that and doesnt swap back to clean a section already designated as clean by sensor. Placed unit into diagnostic found no stored error codes. Ran diagnostic cycle, confirmed all components are activating as designed. Unit is running as designed, no leaks present at this time. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for loud grinding noise coming from unit. Upon closer inspection found magnetron, capacitor and diode failed again. Replaced capacitor magnetron and diode, tested unit, unit is running as intended and no longer making a grinding noise. Job complete. USED WPW10693025 W10850446 W11256462"

"Arrived on site to inspect unit for rods with spring breaking loose. Upon closer inspection found suspension failed, replaced all 4 suspension rods, tested unit, unit is running as intended. No leaks present at this time. Job completeUSED W11130362"

"Arrived on site to test unit for tripping breaker, tested unit found no exposed or damaged wires, customer stated that it trips breaker during preheat every time, spoke to CS, was advised to follow the new burn off procedure, removed ground heated oven to 450 for 30 minutes, connected ground and turned oven back to 450 and advised customer to keep oven at that temperature for another 90 minutes, if issue returns after this burn off, then the new updated elements will need to be installed, at this time job complete, no parts installed"

"WDP540HAMZ4 Arrived on site for unit not drying. Upon arrival, customer mention after wash motor repair previously, the unit never seemed to dry and heat. Performed overall check up diagnostics and heater came on. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

Arrived onsite for MW not working properly. On inspection found that the door has to be pushed in before it will start. Installed new interlock it helped but the issue is still there. I installed a new UI on the unit due to the display was getting blurry. Ordering new hinges for the MW. W11033422 W11600321; ordrng 1 W11328745 (Inner door panel) and 2 W11598235 (Hinges)s

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the bulkhead, drum, and used a dryer repair kit to replace the rollers, belt, and idler pulley. I tested the unit and found the unit tumbling and heating as designed with no abnormal sounds present. Call complete. 4392065, W10899578, and W11178667."

Arrived on site for dishwasher needing control w11637581 and sump w11613479. On arrival reconf8rmed failures and installed parts. Tested unit and found it working as designed no leaks. Call complete

Arrived on site for refrigerator not making ice. On arrival confirmed issue and found wiring under fc door broken. Repaired two broken wires and tested unit. Found no leaks and ice maker works as designed. Call complete

"Arrived on site for microwave with bowed door. On arrival confirmed issue and spoke with techline Sr#7739744219. Went through potential causes and found leveling/trim kit from service pointer W11639932 not installed causing entire microwave to bow outward and prevent door from closing. Installed kit parts including w11676904, w1673269(2x), & w11598162. Unit now works as designed call complete"

"Arrived on site to diagnose dryer that was making loud rumbling sounds. On initial test I could not duplicate, but customer showed me recent video. Unit sounded like it had a roller with play on its support. Blower wheel was not loose and had no cracks. Replaced all rollers and tensioner pulley, and also braces the blower housing. Reassembled and ran. Found no abnormal noises at this time. Parts used - 4392067."

Arrived onsite for dishwasher not heating. I found a F4E2 error code present. I checked the heater from the control and found it open. I pulled the dishwasher and replaced the heater. The heater is now operating as designed. Unit is operating as designed. NO WATER LEAKS PRESENT AT TIME OF SERVICE. Call complete. INSTALLED W11537778 HEATER.

Arrived onsite for microwave making humming noise and not heating. I confirmed that the microwave was not getting any heat. I took apart the microwave and tested the magnetron. Magnetron tested good on resistance and the capacitor was also checked to be good. I found the diode to be burnt up causing the issue of no heat. I replaced the diode and tested the unit. Unit is now heating and operating as designed. Call complete. INSTALLED W11256462 DIODE.

"Arrived on site for not dispensing water or ice. Upon arrival,inspected unit. Container is empty. Ice mold has ice. Also test water dispenser and is operating correctly. Power cycled unit and reset icemaker and still have same issue. Need to replace icemaker. Ordering icemaker. Office to reschedule ; ordrng 1 W11700250 (Icemaker)"

"Arrived on site for oven operates but microwaves shows error code F2-E1. Upon arrival, inspected unit. Found far left 2 buttons are not responding, (lower oven, oven light). Power cycled unit and having same issues. Need to replace console. Contacted claims for authorization. Autho was given. Replaced consoleW11236900. Test unit and is now operating as designed. Job complete"

"WFG525S0JS6 Arrived on site to replace ordered parts. Upon closer inspection, smacked K4 relay on original board and light shut off. Proper voltage is receiving the relay to the board. Proceeded to replace W11620559 control. Tested unit and now unit is functioning as designed."

"Arrived on site to inspect unit for low flow issue. Upon closer inspection found error code f8e1 for low flow. Found bracket to cold water broken and contaminated on the hot valve. Replaced both valves. Customer stated unit usually throws code on rinse portion of cycle. Placed unit into customer mode and tested unit. Unit through code within 5 minutes. Removed hot water line and placed in bucket called for water found water pressure and temp good. Found plug on cold valve loose not making proper contact ordering valve and harness. Office to reschedule. USED W11688995 W11688994; ordrng 1 W11688995 (Valve cold) and 1 W11316252 (Harness), rqstng P&A on 1 W11449075 (Harness), ordrng 1 W11509206 (Harness)"

"Arrived on site to test unit vibration noise, tested unit found damper running really loud, customer stated that FC gasket is always wet as well, replaced damper noise is now gone, will need to order and installed foam strips Rescheduled for 8/24 installed WPW10479155; ordrng 2 W11159728 (Foam strips)s"

"Arrived on site. Per service pointer had drip pan replaced,secured thermistor to correct location on suction line,secured thermistor with zip tie,secured evaporator to liner wall using zip ties and clamp,secured cover with 4 screws. Checked water flow in drain good,changed defrost setting to basic. AUTHO S16360"

On arrival verified complaint of unit not sparking. Verified voltage and polarity are correct. Spark module is receiving 120vac. Replaced spark module and unit now sparks correctly. Reassembled and verified proper flame and ignition. Unit is now working as designed. Job complete installed w11703692 module spa

"Arrived on site for a refrigerator that is not dispensing ice. Inspected unit and work area. The customer advised that when they try to dispense ice, they can hear the motor running, but they cant get the unit to dispense ice. I checked the impeller and found the impeller was stripped on the motor. I went ahead and replace the impeller, motor, spacer, and divider and test of the unit. I found the unit working and operating as designed. call complete. W11378860, WPW10309864, WP630522, and W11671282."

I dont say for a refrigerator that has a broken mullion. Inspected unit and work area. The customer advised that the mullion broke off when they were closing the door and they also have a light out in the refrigerator section. She did not know if the mullion had something to do with the lights or not. I did advise the customer that they are not in a Siri circuit so that would not be causing the issue. I checked the hall sensors and found the unit showing doors opening and closing properly. I gained access to the refrigerator LED assembly and checked voltage going to the LED. I found 12.7 V going to the LED module indicating the LED module had failed. Ordering the LED module and will return with the center mullion. The office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed.; ordrng 1 W11470191 (Module)

"Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. The customer advised that after the last repair, the unit has been making a ticking noise. I did confirm a slight ticking noise coming from what appeared to be the back of the unit. As soon as I pulled the unit out, I found the ticking stop. I found the issue was with the tags and tape that was on the power cord tapping against the back of the unit due to the condenser fan airflow coming out of the back of the unit. I take everything down and push the unit back. I found no abnormal sounds present anymore. The unit is now working and operating as designed. Call complete. No parts were installed."

"On arrival verified complaint of not spinning during cycle. Visual inspection shows broken lid at hinge and gearcase has dumped oil. Ran diag and found all components are activating correctly. Recommend lid W11259006, gearcase W11393685, slider W10734521, agitator W11550891. Ordered and rescheduled for 8/27 no parts installed; ordrng 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11259006 (Lid)"

Arrived on site for a dryer that is not heating. Inspected unit and work area. I tested the unit and confirmed that the unit was not heating. I check voltage to the dryer and found a proper voltage and polarity. I checked all heating components and found the heater open. I replaced the heating element and tested the unit. I found the unit working and operating as designed. Call complete. 279838.

Arrived on site for a dryer that is not heating. Inspected unit and work area. Rent-A-Center advised that the unit has not been tested since they removed it from the customers home. I plug the unit in and tested the unit. I found the unit heating and tumbling as designed. Around the unit for over five minutes and did not find any abnormal sounds coming from the unit. The unit is working and operating as designed. Call complete.

"Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum reached system to manufacture spec,ran diagnostic compressor test passed good frost pattern. Found defective tube and bin thermistor,replaced tube and thermistor. Reassembled unit ran diagnostic test all passed checked tubing connections no leaks. Used 8212547rp,wpw10511923,w11735041,w10843121,w11506635; used 1 8212547rp (Tubing) from stock"

Arrived onsite for unit making noise during the spin cycle. Found actuator arm not engaging fully causing the cam to stick and not sit properly allowing gears to grind. Replaced cam and actuator and inspected gearcase but no signs of issues. Tested and unit is no longer making noise. Job complete. Used w10721967 and w11481722

Arrived onsite to replace failed fuse. Replaced and Ran at 230 degrees and heating without issues. Unit is functioning properly. Job complete

Arrived onsite for previous diagnosis parts from previous tech. Installed the gasket onto the door and informed the customer to leave it shut for a min hour. No leaks detected during service.

"Arrived on site to follow up on refrigerator that was not cooling well. Examined unit with black light and looked for dye. Found a good amount of dye coming off the lok ring on the condenser / Yoder loop area. I cut out the lok ring and added a sleeve in place of it. I added some nitrogen to verify there are no other leaks present. Found no other leaks. Vacuumed down and charged. Found unit charging slow. When I started the unit the compressor would not start. I found the compressor had a large amount of pressure, but almost none on the high side. I used some nitrogen on the high side and found a large amount of oil in the lines. I tried numerous times to blow out the oil in the lines. Called tech line who wanted me to isolate the cap tube and pressurize that. I crimped off the dryer and pressurized. Removed more oil. I redid the connection where the lok ring was as well to allow better flow. Vacuumed down once I saw more pressure coming out of the low side. I charged the unit again and tested. This time the compressor came on and sounded healthy, and I verified cooling present in the refrigerator. If oil ends up causing another restriction or issue we need to contact tech line again for possible product review. At this time all is working as designed. Parts used - WPW10143759."

"Arrived on site to diagnose dryer with issues closing door. Elderly Customer said she found it hard to open and close. I checked the door and found it operating within spec. It is a bit stiff / crisp since it's new, but it's working as designed. I advised it will soften up some with usage. No repairs needed, unit working as designed."

"Arrived on site to diagnose dryer not heating. Tested unit and confirmed no heat present. Checked voltages and found good voltage. Disassembled unit and found an extreme lint buildup due to a folded / collapsed vent hose. I vacuumed out the lint and found the source of the heating failure was a broken coil on the element. Replaced element and tested. Confirmed unit is now heating. Advised customer not to use the unit until a new vent hose is installed. Unit is working as designed at time of service completed, but customer must replace the collapsed vent hose. Repair completed. Parts used - WP3387747."

Arrived on site to diagnose ice maker not producing or dispensing ice. Found some ice had clumped together directly under the bail arm. I broke it up and verified unit dumps and dispenses properly. Advised to remove bucket and make sure ice doesn't clump under the arm or it will not produce. No parts needed. Repair completed.

"Arrived onsite for Dishwasher with error F8E4. On inspection found the breaker off, then I found water in the overflow tray. Clean it out and ran diagnostic twice with no leaks found. I informed the customer that you can not but anything in front of the door because it could cause a leak also I informed her to see how far into the cycle it is before the water sets off the overflow switch. If customer calls back send lower spray arm out on job. No parts installed during service."

Arrived onsite for dishwasher leaking. On inspection found water damage under the unit. I informed the customer of the damage and took pics. Pulled the pump and found that the diverter was leaking. Installed a new pump in which I had to clean the diverter connector because it had corrosion on it. Tested the pump and no more leaks with the new pump. On further inspection found the heating element has corrosion and pit marks on it and one of the stoppers was missing on the upper rack. Oder both parts and returning on 8/27/24 to replace. WPW10671941. No other leaks were detected during service. ; ordrng 1 W10441445 (Heating element) and 2 W10082861 (Stoppers)s

"Arrived on site for a refrigerator that is constantly bringing the door alarm. Inspected unit and work area. The customer advised they just bought this unit and that the door alarm goes off consistently. She has had to put the unit into sabbath mode in order for the chimes to stop. I did confirm the customers complaint and checked the door switches. I found the lower door switch not being engaged from the door due to a piece missing. See photos. I called SR and she advised to contact Techline to ensure we order the right part. I called Whirlpool Techline and spoke to Chris SR# 7739746121. He advised the actual goods date on this unit was March 30th, 2024. He had me send him several photos of the issue in question and advised to send this to parts research with Whirlpool to ensure we order the correct parts. He stated none of the parts listed show actual photos of the parts and that he was unsure as to what part was needed. The office will need to contact the customer about a return date when parts can be found.; ordrng 1 W11568783 (Switch case) and 1 Research (Door switch engager)"

"Arrived on site to diagnose washer that is vibrating excessively/banging on spin. I checked the basket and tub and found no play in the gearcase or hub. I did find the suspension was extra springy, and justified replacement. I replaced the suspension and made a minor adjustment to the level. I ran a wet load on high speed spin. I do get some vibration, but nothing excessive. I advised to run a few loads and let the suspension break in, and to follow up if they still get excessive vibrations or walking with a balanced load, we can return with a basket due to potentially being out of round. Call completed. Parts used - W11396716"

"Arrived on site to follow up on washer not fully rinsing clothes. Customer clarified that there are only 3 settings that are actually giving a submersive rinse, where it will agitate and fill before a final spin. This was narrowed to towels, quick, bulky. When I checked those cycles I found extra rinse was turned on for quick, which will trigger a submersive rinse any time that option is selected. The other 2 cycles were confirmed by tech line to have that style of rinse as part of its normal cycle operation. Unit is working as designed, customer advised to turn on extra rinse for the added function. Call completed, no parts used."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the lower main harness and hv control and tested and unit is operating as designed. No water leaks observed during service, job completed. W11609465, W11742389"

Arrived onsite for for refrigerator freezer defrosting and refreezing the food items. On inspection I pulled the unit out and found the temperature was 115? on the left side of the unit. By the time I got the camera out the temperature dropped to 106?. There is a 1/4 inch on ether side of the refrigerator for breathing. The unit will have a hard time be efficient when the temperature is that hot behind the unit. Found that the divider were missing. Oder dividers. No parts installed during service. Gerry would to return on this unit to document it. Official to schedule when all parts arrive. ; ordrng 1 W11466308 (Air divider) and 1 W11449545 (Small air divider) and 1 W10878920 (Bottom divider)

Arrived onsite for previous diagnosis parts. I pulled the oven out of the cabinet so I could install the brackets to secure the cooktop. Installed the brackets onto the cooktop and now the cooktop does not move. Reinstalled the oven and no gas leaks were detected during service. WP3801F935-51 WP7101P062-60