Service History 75

We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78758
Wesley
Job Details: 06/25/2021
Arrived onsite for unresponsive console and replaced the console to repair. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78704
Brandon
Job Details: 06/25/2021
"Arrived on site to replace failed valve, bin thermistor, and fill line, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFC0
Near Austin, TX 78732
David
Job Details: 06/25/2021
"Arrived on site to diagnose dryer that was not fully drying clothes. On arrival the customer showed me the most recent load that they had run. Found that towels and heavier items were slightly damp. Checked settings and found the ecoboost option was on, which will reduce the heat and leave some items slightly damp. Advised customer on functionality of the eco boost setting. Checked for airflow restrictions and did not find any airflow restrictions and good flow with vent tester. Found all items working as designed, just slightly damp due to eco boost setting. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Round Rock, TX 78664
Tommy
Job Details: 06/25/2021
Arrived onsite for previously diagnosed parts. Replaced bulbs and unit is now operating as designed. Job Completed.
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Leander, TX 78641
Kayman
Job Details: 06/25/2021
Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is working and preheating as designed at this time. Job compete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
Arrived onsite for unit not making ice. Looked at the ice maker and noticed that the bin of ice maker still had ice stuck in it. Checked test 56 and got E5 error timed ice making. Replaced ice maker. Rest breaker for the unit. Tested unit. Did not have error code back. Tested Filling with water and harvested. Ice maker working as designed. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78741
Brandon
Job Details: 06/25/2021
"Arrived on site to replace compressor, filter drier, and coupler. After replacing, unit would not hold vacuum, I heard a very faint hissing noise coming from refrigerant line feeding filter drier. I bubble tested my welds, that tested good, I was not able to gain access to where the leak was coming from.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU0
Near Waco, TX 76706
Tyler
Job Details: 06/25/2021
"Arrived on site for dishwasher not cleaning dishes. Upon arrival verified 120 connections to all components needed to operate unit. After further inspection I found drain line under sink was never properly raised. Also found a lot of food on and around dishes, indicating they are being properly rinsed off prior to being put in the dishwasher. Found spray arm slightly clogged with water debri. Was able to remove clogs. Rerouted drain line.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78731
David
Job Details: 06/25/2021
Arrived on site to install previously diagnosed external drain pump to resolve unit not draining. Replaced external drain pump and retested unit. Verified everything is powering on. Ran a normal ice making cycle and verified unit is filling and draining properly. Verified frost pattern on chill plate. Unit is now working as designed with no water leaks found. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near Round Rock, TX 78665
Tommy
Job Details: 06/25/2021
Arrived onsite for vent hood not operating as designed. Upon arrival found unit was operating as designed customer was surprised unit grease trap was covered and unit had some oil on outside to touch. Spoke with customer on regular maintenance and cleaning and how too.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78665
Tommy
Job Details: 06/25/2021
Arrived onsite for dishwasher not drying correctly. Upon arrival found unit was operating as designed customer wasnt using rinse aid and also had hard water stains on unit. Spoke with customer on importance of rinse aid for drying and using vinegar to help with hard water stains. Job Completed.
We serviced a
KENMORE MICROWAVE
Model 790.4888311
Near Leander, TX 78641
Kayman
Job Details: 06/25/2021
Arrived onsite for microwave door handle loose and not able to use the unit. Upon inspection I found the glass to the door shattered.
We serviced a
JENN-AIR COOKTOP
Model JGC8430BDS
Near Austin, TX 78732
David
Job Details: 06/25/2021
Arrived on site to follow up on cooktop with several burners having a hard time igniting. Drilled out 2 screws. Replaced both right side orifice holders and burners due to stripped screws due to rust. Replaced screws with new screws. Tested unit and verified its working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Justin
Job Details: 06/25/2021
"Arrived on site for a refrigerator with no cool. The customer informed me they had another company service the unit already stating it was a compressor issue, and the other company advised reaching out to WP for repair. I checked the temps and found the FC at 50?F and the RC at 53?F. I gained access to the evap and found a ball of ice on the cap tube. This indicates a failed SS. Ordering compressor, evap, lok ring kit, access valve, and UV-drier. No fee collected due to concession WXBXSXBAPL1. Requesting SS tech and 2 hour job. Office to reschedule. ; ordrng 1 W10836706 (Evap) and 1 W11092625 (Compressor) and 1 W11506635 (Service Tap) and 1 WPW10143759 (UV-Drier) and 1 LokRingKit (Lok Ring Kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for handle to the freezer being loose. Looked at the handle. Handle needed screws from underneath tight. Tighten the screws. No issues at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JMH00
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for flames bing high to the unit. Looked at the unit and found that the burner caps were all missing and the shield inside of the oven was missing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
"Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit tested good, no issues at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Jacob
Job Details: 06/25/2021
Arrived onsite for not staying consistently functioning. Would shut off or be dark but still cool. Checked the UI pantry board and there is nothing wrong with the control. Wasn?t able to get symptoms to shows. Spoke with CS on a fix of the unit. Went ahead and changed out the power board. Replaced power board. Unit turned on with no issues. Did let customer know to monitor if issues continues. No other issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBCS24RSSS04
Near Kingsbury, TX 78638
Noah D
Job Details: 06/25/2021
"Arrived on site to inspect unit for not cooling correctly, upon inspection I found the unit clicking and not starting compressorOffice to reschedule ; ordrng 1 W11123481 (capacitor) and 1 WP4344776 (start-dev)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cedar Park, TX 78613
Kayman
Job Details: 06/25/2021
Arrived onsite for dryer making whooshing noise. Upon inspection I found the unit would make a low pulsating humming noise while rotating but would hum about every 3 rotations of the drum. I dis assembled the unit and inspected all support idler wheels and blower. All checked good. The customer had concerns of the unit not cycling properly. I found the outlet thermistor out of range so I replaced. I could not pinpoint the noise so I called techline. They recommended replacing the motor and installing a noise reduction kit. I am ordering the W11378591 sound reduction kit and tech lines SR#7731097963 Drew. I recommend checking the drum for warping on return visit and replacing the blower wheel with the motor. ; O-emld tckt
We serviced a
GE MICROWAVE
Model JVM1630CJ02
Near Georgetown, TX 78633
Jonathan
Job Details: 06/25/2021
Arrived on site for microwave not heating as well as it use to. Inspected unit and work area. Performed temperature test and measured amp draw. Placed 8 ounces of 71? water in microwave and heated for 1 minute. Found amp draw 14 amps and temperature of water was 141?. Found all specs with range. Found customer keeping food cover in unit that has magnets on it that is covered with plastic. Would not recommend to use food cover with magnets. Unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78731
Kevin
Job Details: 06/25/2021
"Arrived on site and found evaporator drain tube is clogged and water is dripping out of air vent on drain tube. Sent a video to SW, after clearing it drain is operating properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not getting water. Found water supply was twisted not allowing to get water in when last tech push unit back in. Secured water line test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Austin, TX 78739
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for water coming in to the unit when unit not being used. Found fill valve not closing all the way allowing water to drip into tub. Replaced valve test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near New Braunfels, TX 78132
Jacob
Job Details: 06/25/2021
Arrived onsite for unit making a little bit of noise during operation. Tested unit. Heard slight buzzing noise. Upon further inspection. Found that the exit of the blower housing was causing a slight rub making a buzzing noise. Used pad from truck stock to isolate the noise. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Austin, TX 78730
Kevin
Job Details: 06/25/2021
"Arrived on site and inspected refrigerator and found Icemaker is leaking, a harness that enters the cabinet as water dripping from it, and there is an unknown leak behind refrigerator trailing down dripping from a waterline. Took multiple pictures and sent them to SW, attempted to lower refrigerator to pull it forward and raising front feet does not lower fridge wheels to the floor.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
Arrived onsite for visibly failed or broken lid latch. Upon inspection I found the lid strike broken. I replaced the strike and ran auto diagnostics. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/25/2021
Arrived onsite for refrigerator with water from freezer dropping into RC. Upon inspection I found the FC floor with a sheet of ice formed over the drain. I cleared out all the ice to verify flow down the drain. I verified flow down the drain and could not find any mechanical failure. I explained that leaving the door open or if stuff in the freezer keeps the door from shutting it can cause ice to form over the drain. The unit is working as designed at this time. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHB0
Near Uhland, TX 78640
Leonardo
Job Details: 06/25/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump not coming on. Found drain pump getting power but not responding. Replaced drain pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Round Rock, TX 78681
Kayman
Job Details: 06/25/2021
Arrived onsite for refrigerator not cooling well in the RC. Upon inspection I found the unit powered off. I tested the heaters resistance and it showed in range. I checked voltage at the ADC and it checked good. I turned on the unit and found a frost pattern forming on the evaporator. I inspected the drain tube and found the duck bill drain cap clogged. I i cleared the duck bill the cap to allow water to flow through. I advised the customer that with the unit being located in the garage it can cause issues with cooling especially in the summer months. Everything checks good electrically and mechanically. I advised the customer to monitor the unit over the next few days to ensure it restores to proper temps. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78664
Tommy
Job Details: 06/25/2021
Arrived onsite for dishwasher not cleaning dishes or getting water.upon arrival found unit was getting water but diverter could not find position. Replaced unit sump and motor and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW7336JS0
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
Arrived on site for filter falling out . Found rear bracket slightly bent causing tab to get bent and not keep filters in place . Straightened bracket . Ordering filters call to set return ; ordrng 3 W10169961A (Filter)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for frost build up on RC evap. Found left side was frosting up again. Tested fresh food damper and damper tested good. Thermistors were in range with temps. Heater tested good. Found gasket was missing from damper causing air leak. Applied permagum to seal air leak. Replaced evap motor with thermistors as a precautionary. No leaks detected. Job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC8127DDS
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
"Arrived on site to test unit for not heating. Found bad mag and cap. Replaced mag, cap and diode. Tested unit, unit is now heating as designed.
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Austin, TX 78729
David
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator not cooling. On arrival found the compressor on the unit was not running. Compressor also cold to the touch, so no evidence of it running. Checked voltage at inverter and found good AC and DC voltages, but compressor not kicking on. Ordering new inverter to resolve. ; ordrng 1 WR87X29409 (Inverter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Seguin, TX 78155
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken wheel, upon inspection found the unit had broken at the adjusters. Replaced with the new adjuster and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Matthew
Job Details: 06/24/2021
"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS1
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to perform maintenance for ice machine. Cleared bin and started cleaning cycle at customers request. No further work needed at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door and control and tested the unit. Unit is seemingly working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2550VEW01
Near Waco, TX 76705
Jonathan
Job Details: 06/24/2021
Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.730723
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected ice maker not producing ice in a French door refrigerator. Confirmed the complaint through test 56 and found the ice maker lost home position. Removed and replaced it and unit was harvesting upon departure. JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 06/24/2021
"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"
We serviced a
GE REFRIGERATOR
Model ZISS42DYS
Near China Spring, TX 76633
Jonathan
Job Details: 06/24/2021
"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Clifton, TX 76634
Tyler
Job Details: 06/24/2021
Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)
We serviced a
ROPER OVEN
Model 911.4838589
Near Holland, TX 76534
Al
Job Details: 06/24/2021
"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78738
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Killeen, TX 76543
Al
Job Details: 06/24/2021
"Arrived on site and inspected front load washer with door locking issues. Customer advised hed have to trip the breaker, wait 2 hours and door would unlock. I confirmed the complaint and removed and replaced the latch and unit tested as designed to customers satisfaction. JOB COMPLETE"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for left front and rear burner not going to low. Found valve not adjusting will order new valve and burner caps office to reschedule. ; ordrng 1 W10594392 (LF valve) and 1 W11256503 (Valve) and 1 W10819916 (Burner caps)
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
Arrived on site for range needing previously diagnosed door hinges. Upon arrival confirmed door hinges were in fact warped and bent. I replaced both left/right hinges on small oven door. Reassembled and tested door. Found unit functioning as designed call complete.
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit leaking and keurig not filling with enough water, found defrost drain line was clogged and keurig pins were clogged. I defrosted drain line and cleaned keurig cup housing. Unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected top load washer not spinning. Ran diagnostics and found the unit was not completing cycles because the front left leveling foot was causing the unit to be unbalanced and contributing to the unit not spinning the clothes out. I leveled the unit and unit tested properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
(CH) Arrived on site for dishwasher not heating and leaking. Upon arrival entered diagnostics and found no error codes indicating a hardware failure. During diagnostics verified heating element is getting 120V from main control. Then found that OWI sensor wasnt sensing correct temp and was covered in calcium buildup. I then fully disassembled unit and removed items under sink. After multiple back to back tests I found no leaks of any kind. I did however find multiple signs of areas where leaks could be occurring. Informed customer of findings and recommended a plumber to inspect under sink further. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for wall oven not turning on. Upon arrival found 240v at power supply. Also found power supply was an old prior 1989 style supply that was incorrectly installed in 2 areas. After further inspection I called whirlpool techline and was able to retire unit board found no results in connection to ACU. Verify p6 and p11 connections per techline, also found thermosensor between line in and ACU was intact allowing stable power to ACU. also installed new ACU and ui controls. After repairs found same issue occurring due to style of old wiring. Techline and tech agree a professional electrician is required to update power supply in order to establish a proper connection to ACU and rest of oven. Call completeBrian sr#7731088086"
We serviced a
GE DRYER
Model GTDN550ED0WW
Near Austin, TX 78737
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected Dryer Inc Found at this time dryer is not making any excessive noise while running, dryer is heating properly and no repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Waco, TX 76710
Jonathan
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Remove the dishwasher from the wall and started to disassemble the wash pump motor. Found rodent damage done to wiring of the unit that was not there on the prior visit. Attempted to wire nut the wiring back together but found the wires too tight indicating that the wire nut may not hold.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDW01
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected freezer frosting issues. Confirmed the complaint and found there was a gap between the cabinet that was causing the frosting issues. I used silicone to seal the gaps, unit now operating without issues. Customer satisfied, JOB COMPLETE."
We serviced a
AMANA OVEN
Model ACF4265AB
Near Moody, TX 76557
Tyler
Job Details: 06/24/2021
Arrived on site for range needing control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser line being damaged, I was to remove the dispenser line and replace it; I am ordering the reservoir Water source at the wall was left turned off for safety.; ordrng 1 W11229977 (Reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 WP2300868 (Fitting)s"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace module and display board from previous diagnosis. Replaced parts, tested unit, unit works good. Advised customer 3/16? cutout vent needs to be cut before operating unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David S
Job Details: 06/24/2021
"(Tw) Onsite for freezer section leaking water and freezing up. Found gasket sagging on the bottom side of FC door and ice build up has damaged the active springs in the rails of FC section. RC temp 35 degrees, FC temp 2 degrees. Also, C/S freezer light not working. Found ice build up froze over switch not allowing switch to move. Removed ice from switch and light is now functioning properly. Ordering gasket and both rails for FC door.; ordrng 1 W10407216 (Gasket) and 1 W10625067 (Left bracket) and 1 W10625068 (Right bracket)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Found front panel and kick plate already removed. Reached out to office and Tommy confirmed he reassembled the dishwasher before he left. Removed wash motor and installed new wash motor. Ran through normal cycle and dishwasher is washing as designed. Could not get the front panel secured, but was able to re secure the kick plate. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling, found open defrost thermostat. Ordering harness and control. ; ordrng 1 W11174745 (Harness) and 1 WPW10317076 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78756
Jacob
Job Details: 06/24/2021
Arrived onsite for door switch missing to the unit. Looked at the unit and found door switch was previously pulled out. Ordered new switch. Office to reschedule ; ordrng 1 WP3406108 (switch-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for Water Dispensing Slowly. Found water only trickled when dispensing. Removed water line to ensure the water line wasnt kinked. Looked good. Removed customers filter and used bypass and water dispensed as designed. While working heard valve call for water and could hear the valve vibrating the reservoir. Removed reservoir and valve. Installed new reservoir and valve and installed customer filter. Tested dispenser and water came out strong for a short period, but then went back to a trickle. Informed customer their filter needed replacement. While discussing filter options we heard the valve call for water and the vibration and knocking was gone. With this, new reservoir and new valve are now allowing proper water flow. Customer chose to use the bypass for now unless they decide later to install a new filter of their own. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78754
Scott
Job Details: 06/24/2021
Arrived on site for screw found in dispenser ice . Checked all possiably missing screws in ice bin and around ice maker . ( quick pic) . Couldnt find any missing screws . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a microwave that had thermal event.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found full tube had frozen again. Replaced valve and cleared ice again. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the units broil element burnt and causing issues, replaced broil element and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for no power. Test outlet and outlet giving 120v. Test curse and fuse test good checked cavity sensor and cavity sensor test good. Found bad control board will order new board office to reschedule. ; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board)
We serviced a
MAYTAG DRYER
Model MEDE300VF0
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley squealing and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP03
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken glass piece, upon inspection found the inner glass packet was broken. Ordering correct part. Office to reschedule ; ordrng 1 W10347596 (door glass)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP0
Near Austin, TX 78735
Luis
Job Details: 06/24/2021
"Arrived on site for no ice, ran diagnostics weak frost pattern on evaporator plate,ran unit through a normal cycle no ice forming on plate diagnosed a refrigerant leak unit will need a new evaporator,compressor and filter drier
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for vent releasing steam. Found vent working as designed and steam getting between unit and counter top. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for dishwasher not drying. Found F7E1 no heat, heating element ceramic appears cracked, tested heating element from control and found it open, thermostat had continuity. Ordering heating element and returning with control just in case. No leaks at time of service. Office to reschedule due to part availability. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not cooling/freezing at all and lights out in the refrigerator and freezer. Opened up the unit and the unit was not cold or freezing. Found that the module in the freezer is out and mostly the issue for the top lights nor working. Looked at the unit for not cooling/freezing. Felt the compressor was hot. Spoke with SW and found that the compressor is no good. Needs a sealed system. ; ordrng 2 W10695459 (module)s and 1 W10832994 (compressor) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a washing machine with the door not closing properly. Upon arrival the customer stated that in order to start the unit they ha e to hold the door down and to stop it they must do the same. Upon further inspection I found the door hovering about half an inch when closed. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and found all that was wrong was I had to push down the lid to initiate the cycle. I found the cycle not finishing without doing that. I then gained access to the hinges and found they appeared fine. However they are not working correctly, so I am ordering new ones to install. Office to reschedule.; ordrng 1 W11551369 (Left Hinge) and 1 W11128306 (Right Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
GE MICROWAVE
Model RVM5160DH1WW
Near Manor, TX 78653
Matthew
Job Details: 06/24/2021
Arrived onsite for microwave not responding. Upon inspection found failed Thermal fuse . Need to order and replace. Office to reschedule. ; ordrng 1 WB27X11138 (microwave fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job for complaints of washer leaking from front. Gasket has some mold and pet hair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
Arrived on site for Upper Rack Concerns - Dishwasher The sides seems to be broken the pieces that go inside the wheels in both sides. Found all four wheels separated from upper arms. Removed arms and installed adjuster rack kit. Reinstalled rack and rack is working as designed. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not producing ice, found failed ice maker kit.
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of dryer not powering on, found power supply issue, 120v on on leg, 43v on the other to neutral and 79 across both legs.
We serviced a
GE DRYER
Model GFD65ESPN0SN
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
Arrived on site for dryer not powering on. Inspected unit and work area. Measured incoming voltage and found none. Found circuit breaker tripped. Reset breaker and tested dryer and found unit working as designed. Shown customer circuit breaker location.
We serviced a
GE OVEN
Model PT970SM2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 06/24/2021
"Arrived on site for oven combo key pad failure reoccurred. Inspected unit and work area. Verified failure and found bake, clock and 3 keys not responding. Found failure is with UI.
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBCBB
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
Arrived on site for defective seal replaced defective pan seal.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected dryer with excessive condensation inside of the unit. Confirmed the complaint and was told by the customer he feels the dryer ventilation system is tied into the AC unit because when the AC is on the unit has condensation, but when its off the unit is fine. I tested the unit and it tested properly. The customer disconnected the dryer from the ventilation system and taped the vent off and will vent into the room until his home builder checks the system
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. fan scroll will be needed to correct issue. Customer will also defrost refrigerator before next service call. Customer is aware how to manage defrosting water.; ordrng 1 W11098695 (Fan scroll)"
We serviced a
GE MICROWAVE
Model JKP90DP3BB
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect microwave with no power, but the oven is working. Upon further inspection, I found he microwave control display blank and the oven display operating. I pulled the unit from the cabinets and removed the microwave cover and found the safety thermostat harness shorted. Traced the wiring to the fuse and filter board. Tested the fuse and it was bad and found a burn spot on the filter board where the fuse sits. Tested the switches and all are within range. Using a fuse from my van stock (W10138793), I installed the fuse and tested the microwave. Unit is operating as designed. Advised customer that should the fuse go bad again, the safety thermistor, fuse, and filter board will need to be replaced with the possibility of all 3 switches being replaced as well. Job completed.; ordrng 1 WB24X10025 (Range thermostat)"