Arrived on site to inspect unit for frosting over unit. Found unit has already been serviced. Got picture of model and serial. Job complete. NO PARTS USED

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11025157"

"Arrived on site to inspect unit for rattling noise. Upon arrival customer stated unit makes noise after unit has been running for 5-10 minutes, started unit and waited for noise to start. Found blower wheel damaged and seized in motor. Replaced motor and wheel, tested unit, unit is running as intended. Job complete. USED W11549461, WP697772"

"Arrived onsite for Mw with electrical burnt smell. On inspection I found the tstat was fried, ordering a wiring harness and returning the other parts. Office to schedule when part arrives. ; ordrng 1 W11659377 (Wire harness)"

Updated model number. Arrived on site for unit. Inlet not functioning properly. Found no hot water in system. Ordering valve assembly. Set to return Friday the 24th. No parts installed on this visit. ; ordrng 1 WPW10144820 (Valve)

"Arrived on site to test unit for not spinning clothes out. Customer stated clothes are still wet at the end of the cycle. Tested unit, all components are properly engaging. Looked on control panel and noticed customer use wrinkle control cycle with spin turned off. Advised customer to run a load using the normal cycle with spin on high to see if that changes things. If issue persists, advise returning with shocks and drain pump. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to replace faulty control diagnosed on previous trip. Replaced control unit ran for 5 minutes and stopped. Called tech line tested control, control is bad per tech line and replace thermistors, said to order customer complaint to flag to get directly from whirlpool. SR#7739127836 JOB BEING SWITCHED TO JOE"

Arrived on site to test unit for burning smell. Test unit and found unit not getting enough water so wash motor is overheating due to not enough water. Will need new fill valve and sump and motor. Customer declined estimate job complete.

"Arrived on site to test unit for not tumbling. When activating unit, motor kicks on but does not have the power to spin the drum. When hand spinning the drum while motor is active, drum would start tumbling. Replaced motor (279827) and tested, unit is now running as designed, job complete."

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for front panel rusting. Replaced front panel test unit and found new panel had a scratched on it. Will order new panel office to reschedule ; ordrng 1 W11461694 (Front panel)

"Arrived on sits to follow up on range not running the oven. Tested and confirmed unit is not sparking again. I moved out the unit and found it will ignite when i move it out, but if i move it, then it stops again. Confirmed with tech line, SR7739123007 that this is likely a harness issue. Ordering main harness. ; ordrng 1 W11458864 (Main Harness) and 1 W10860916 (Dsi board)"

KDTE204KPS1 Arrived to inspect no water. I found the issue was with the circulation pump not working and the unit filled as designed. I removed and replaced the circulation pump and all functions returned. No leaks observed during service.

Arrived onsite for unit having intermittent cooling issues. Customer had a two day stretch of temperature at 23/50. Unit start cooling again and making ice. Current temperatures are 0/37. Called tech line. Spoke to Rich# 7739123064. Verified fridge is on its own circuit. Recommend replacing stealth UI. Customer will monitor.

"Arrived onsite for washer not dispensing water during sensing mode. I looked for error message found none, ran diagnostics and it finished with no issues. Ran the unit in consumer mode still had no issues. Listening to customer it sound like it was having an issue with determining the weight of the clothes. Gain access to the control board and cleared the pressure sensor hose and installed a new controller on the unit. Customer said it happens 3 out of 5 times that it will not dispense water. ; O-emld tckt"

Arrived onsite for unit not operating following a power outage. Opened panel and cleaned the connection between the ui and control and tested under load and found function restored. Loose connection cause of of failure. Advised customer on power outages from GFCI breakers and how to identify tripping. All checks good. No parts.

Arrived on site to diagnose washer that was not locking the lid. Examined unit and confirmed error for lid lock error. Talked to CS who advised I could replace the lid lock since the call came back within 30 days of repair. Replaced lid lock and verified proper function. Parts used - W11513248.

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised the unit is not draining all of the water and provided photos of water on dishes and pointed to the water in the tub. I found the water in the tub were drops of water and not a large amount of water in the bottom of the tub. I placed the unit in diagnostics and tested and while testing, I placed my multimeter on the black wire of the main harness and tested amp draw to the components and found all components are getting proper amp readings and the element is at 7-9amps during wash and drying cycles. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and rinse aid use. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site to replace door that was shipped to customer, replaced door but door has a dent pushing out from inside, customer is okay with the imperfection but door is not sealing properly, swapped gaskets from other door, gasket is now sealing properly, unit is running as designed, job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=7 degrees on setting of -1 and RC=40 degrees on setting of 37. I disassembled the FC section and gained access to the evaporator and found the unit was in defrost mode,but the evaporator did not have a full frost pattern to begin with. I found where the top of the evaporator had ice forming as the evap fins were laid over. I pulled the unit out to inspect the compressor and before I could remove the back cover, I could feel heat coming from the compressor compartment. Once I gained access to the compressor, I found the compressor extremely hot as were all refrigerant lines including the access valve and dye drier. I placed my gauges on the sealed system and found the compressor in a vacuum (0psi) and the pressure at the drier was 200psi and I had the unit in diagnostics. I could not get the unit to equalize. Also, while in diagnostics, I could hear the system gurgling as if it were contaminated. I advised the customer of my findings and M ordering the compressor, access valve, UV drier, CNOTE-2HOUR JOB, CNOTE-SENIOR TECH, NITROGEN, R600. Unit was left unplugged for safety and no water leaks observed during service.; ordrng 1 W11578205 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600 (R600) and 1 CNOTE (2HR JOB) and 1 CNOTE (REQUESTING SENIOR TECH)"

"WMH32519HZ07 Arrived to inspect no interior light. The bulb had signs of internal failure and requires replacement. I am ordering the socket and control, but only in case of need. ; ordrng 1 W11342846 (Control) and 1 W11574182 (Interior Bulb) and 1 WPW10210878 (Housing, Lamp)"

"WFG550S0LZ4 Arrived to inspect burner issue. The center burner would not fully ignite and after removing debris from the burner assembly and then adjusting the cup and cap to fit the orifice holder, the issue was resolved and the unit operated as designed. No gas leaks detected during service."

On arrival verified bad bake element. Replaced and ran heat test. Found Burned harness at main for lower oven at bake relay. Found during heat test. Ordering main and main harness office to reschedule for part availability. ; ordrng 1 W11225364 (Main harness) and 1 W11261167 (Control elec) and 1 W11261169 (Cntrl elec)

"Arrived on site to replace previously diagnosed parts. Washplate is seized on the shaft, washplate would have to be broken out, need to order plate for return visit. Customer did state smell is going away slowly but its still there. Advised customer to keep running clean washer cycles and add bleach on the bottom of the unit so remove smell from water. Ordering part, no parts installed, office to reschedule.; ordrng 1 W10902814 (Washplate)"

"Arrived on site. Customer provided picture frost build up on icemaker area,removed door found slides misaligned and slides not retracted correctly,realigned slides,checked slide operation good reinstalled door checked door seal good.m"

Arrived on site to test unit for unit not working test unit and found bad switch harness. Will order new switch harness and replace board. Office to reschedule ; ordrng 1 W11555169 (Interlock harness)

Arrived onsite for dryer no heating. On inspection there was no heat in the unit. Gain access to the power outlet and tested an got 81 volts across L1 & L2. Plugged unit back in and tested at the terminal block. L1 to N 123 vac L2 to N 39vac. The house has just been renovated aAn the customer is going to call the contractor that did the wiring on the house. No parts installed.

MVWP576KW1 Arrived on site to replaced ordered part. Customer mentioned its been working since first service visit. Proceeded to replaced motor shield. Ran diagnostics and passed. No water leaks detected at this time. Unit is functioning as designed. WPW10427633 motor shield

"Arrived on site for dryer needing element wp3387747, and cuttoff kit 280148. Upon arrival reconfirmed issue, installed parts and tested dryer. Found it working and heating as designed. Call complete"

"Arrived on site for dryer not heating upon arrival found element grounded as well as cutoff stat broken. Replaced element 279838, and cutoff 279816. Also found timer would turn on motor but wasnt sending power to element. Replaced timer w11043389. Found dryer heating* as designed but instructed customer they would need a dryer vent cleaning before using dryer again. Call complete"

"Arrived on site for u it not freezing. Unit unplugged at time of visit,powered unit on,compressor powered on,removed evaporator cover frost forming on evaporator,ohmed heater passed possible defrost issue. Replaced control box and thermistor. Used wpw10384183,w11572216"

"KCGS956ESS02 Arrived to inspect flame height issue. All burners were much too high on low setting and I found the low flame height adjustment for propane had not been performed. I corrected all burners, including the dual burners and tested. Operational test good, no gas leaks detected during service."

Arrived on site for unit not drying properly. Customer stated last dry cycle took almost 2 hours (2 cycles) to complete. Inspected unit and found unit receiving proper voltage. Checked components and heater is energizing. Found a low airflow issue. Inspected external ventilation as it was just outside of the adjacent wall. Found the ventilation completely blocked. Notified customer and customer will have unit cleaned out for better airflow. Unit is functioning properly. Job complete. No parts used on this visit.

"Arrived on site to test unit for thumping sounds. Found noise coming from rear left side. Found roller was missing retention clip. Replaced rollers, belt and idler using repair kit(4392067). Noise still present. Contacted Techline and was unable to pin point noise of tapping. Tech line recommending drum replacement. Since noise is not a functional failure needing claims to verify replacement would be covered. Office to reschedule. SR#7739130941; ordrng 1 W10545923 (Drum assembly)"

"KDTE204KPS0 Arrived to install previously diagnosed and ordered part. I followed all parts of the TSP and found the issue fully resolved. No leaks observed during service. From prior service: During inspection, I found the machine had the brass heater washers and per Technical Service Pointer #: W11540964 Rev E, Special Project: S17304, the heater will need to be replaced. No leaks observed during service."

"Arrived on site to inspect range cooktop burner not igniting and control panel not responding. Upon further inspection, I tested the cooktop burners and found the middle burner flame not complete. I disassembled the burner head/cap and cleaned the assembly and reassembled and tested. Burner is operating as designed. I tested the control panel and found the up/down arrows not responding. I removed and replaced the main control and retested and unit is operating as designed. No gas leaks detected during service, job completed. W11258611"

Arrive on site for unit not heating. Customer has to cook longer. Replaced sesnor as precaution. Verified unit is cooking properly advised to wait 10-15 min after preheat to ensure middle is at temperature. Call complete. W10833885

"Arrived on site to test unit for loud noise, customer stated that is random and more on heavy loads, tested unit motor clip has popped off causing motor to move and rub blower against housing, secured motor and tested, unit is now running as designed, job complete no parts installed"

Arrived on site for unit not heating properly. Upon arrival inspected unit. Customer stated external ventilation. Hose was not connected properly. Secured hose and unit is now functioning properly. Job complete. No parts installed.

Arrived on site for unit showing locked. No reset available. Replaced control panel. Verified operation. Call complete. W11600370

"Arrived on site to test unit for LF single burner not heating. Found element working when set to dual but not heating on single burner side. Replaced faulty infinite switch(WPW10434452), unit now working as designed. Job complete."

Arrived on site for unit showing error. Found f8e0. Testing confirmed blower fan is working properly inspected and found harness not connected to speed sensors removed cooktop from range. Corrected wiring. Verified operation. Call complete. No parts.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the rails and tested the unit. I still found that the drawers were a little hard to slide in and out. I did advise the customer that this is normal operation for this unit. The customer is aware and the unit is working an operating as designed. Call complete. W10858393, WP67001719, and WPW10671238."

"Arrived on site for intermittent powering up issues. Upon arrival,customer states that unit will only power up when wiggling top of washer or other control components. When testing polarity,found power cord at wall supply is burned. Showed customer and uploaded picture on SD. Recommend replacement of wall outlet and power cord. Left unit unplugged. Unit is operating as designed. Job complete. No parts needed."

"Arrived on site for left rear burner not igniting. Updated m/sn. Unit is a new build on occupied. Inspected and found burner cap was on incorrectly. Secured and tested. Unit is now functioning properly, took pic. Job complete"

"Arrived on site at red trailer for not cooling and no lights working, upon arrival, inspected unit. Unit is powered on. Compressor is running. Found full frost pattern. Found both condenser and evaporator fans are not operating. Also found fc led and both rc leds are out. Contacted techline for assistance. Spoke with Aaron. Test all harnesses and all components. Confirmed Condenser fan, evaporator fan, fc light, rc light, crisper light are all out. Believes there was a power surge. SR# 7739129018. Ordering both motors and all 3 LEDs. Office to reschedule ; ordrng 3 W11602886 (Led)s and 1 WP2315549 (Evaporator motor), rqstng P&A on 1 W11578915 (Condenser motor)"

Arrived on site to replace upper grill for damage. Replaced grill. Unit is functioning properly. Job complete

"WEG745H0LZ4 Arrived on site for fan not turning on. Upon arrival, found convection fan not running. Proceeded to disassemble rear cover to check voltage to the convection fan motor and found no voltage present during operation. Proceeded to replace control. Re tested and fan started operate. Unit is functioning as designed. W11620680 control"

Arrived on site for a standup freezer. That is not cooling. Inspected unit and work area. The customer had the unit unplugged with the floor open on arrival. They advised that the unit just completely stopped cooling altogether. I plug the unit in and found the unit stuck in no cool mode. I turned the cooling back on and found the compressor fire up and start running. I gave the unit about 15 minutes and found heat being found on the return line to the compressor indicating the unit was cooling. I checked the freezer and found a decent frost pattern developing on the evaporator. I did advise the customer that it appeared to be turned off on the cooling. The customer did not know how that wouldve happened but I explained that they will need to make sure that they see a green light on their control to ensure that the unit is turned on. Found all components working and operating as designed. Call complete.

"Arrived on site to test unit for not draining. Found drain pump not receiving any voltage. Found broken wire in harness. Replaced harness (W11643701) and tested unit, unit is now draining properly and running as designed, no leaks detected, job complete."

"WRT112CZJB01 Arrived on site to replace faulty part. Upon arrival, customer got the doors to seal by applying heat gun carefully to fluff the gasket. Ever since first service visit, the condensation disappeared. Upon further inspection, noticed water dripping from supply vent in RC. Exposed FC evaporator cover and found ice build from initial condensation (picture attached). Defrosted ice build up. Proceeded to dry all moisture and checked for voltage to defrost heater and registers 123V. Defrost heater itself was also good. Continued to assemble parts and re checked supply vent. No more drips. No water leaks present at this time. No parts replaced."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and access valve and charged the unit up with nitrogen. I found pressures hold for 10 minutes. I vacuumed down the unit to -31 psi and found pressures. Hold again for another 10 minutes. I charge the unit up with 5 ounces of R134A refrigerant and test at the unit. I found the unit working and operating as designed. Call complete."

Unit in 22103. Arrived on site for pump. Motor failure. Replaced motor. Unit is now functioning properly. Job complete. Used w10876537

"JBRFR30IGX00 Arrived on site for no ice production. Upon arrival, found ice cubes to dump in the drawer as opposed to directly in the ice bucket. Proceeded to run diagnostics and found test 120 (ice maker function) will not proceed to next step. Replaced ice maker W11646196 a DW re tested however, still no response. Ordering user interface W11404241. No leaks present at this time. No leaks present at this time.; ordrng 1 W11404241 (User interface)"

"Arrived on site for filling but not washing. Upon arrival,ran diagnostics and get error code F4-E3 wash motor not operating. Test unit and motor makes clicking sound several times then unit cancels and drains. Need to replace sump and motor. Replaced sump and motor WPW10780877. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for refrigerator dispensing slow and noises when closing the door. I found the noise to be the damper door opening and shutting. I will be ordering a damper for replacement. The slow water dispensing was caused by the customer needing to replace their filter. After I removed their filter it dispensed water as designed. Ordering WPW10479155 control. Customer already has filter on order for replacement they are on the Whirlpool filter replacement program. RS for Wed 5/29 per customers request.; schdld next appmnt for 5/29 WED !

"Arrived on site for freezer floor being frozen and unit leaking, confirms defrost drain is frozen over. Found tail off the heater was not going down into the drain hole. Cleared ice. Adjusted tail so it goes into black section of drain. Adjusted evaporator plate so that drain holes match up better. Called techline to document sr#7739129598. Call complete. No parts"

"Arrived on site to test unit for long dry times, tested unit found unit is heating but drum not turning do to failed belt, replaced all parts from truck stock repair kit 4392065, unit is now running as designed, no leaks detected job complete, installed 4392065"

"WRF757SDHZ04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the inlet valve, which corrected the water flow issue. Replacing the damper corrected the noise issue. No leaks observed during service."

Arrived onsite for washer not draining and found that the connector and the cap had both been knocked off. I examined the harness and it was good. I installed new pump an plugged the unit in and had it drain the rest of the water out. I ran the unit in diagnostics mode and it passed with no issues. The unit is operating as designed and no water leaks detected during service. W11399437

WVW53UC6LS Arrived to install previously diagnosed and ordered part. I removed the failed blower assembly and installed the replacement. Operational test good.

Arrived onsite for finish on the trim melting off. Replaced the vent trim. Unit is now operating as designed. W11564642

"Arrived onsite and replaced the sump and motor and the water inlet assembly. Tested. All checks good. Advised customer on repair items and completed repair. W11460945, W11535094"

"Arrived on site to diagnose dishwasher not cleaning dishes, not filling. Tested unit and found water is entering the unit, but wash motor is seized ahd not pumping. Waiting on sump and motor assembly to arrive. Return visit set for 5/23 to replace sump assembly. ; schdld next appmnt for 5/23 THU !"

Arrived onsite test unit for bottom oven door handle is loose and glass not sitting correctly with rest of door. Test unit and found screws coming loose making the front glass and inner glass come apart. Looks like screws were not tightened correctly from last repair. Secured all screws and handle test unit and unit test good. No charge due to warranty from last repair job complete.

"Arrived on site. Found fill tube extension not fully inserted into fill cup and freezer gasket not sealing,cleared out ice build up,inserted fill tube extension correctly to fill cup ran fill test passed,remolded freezer gasket. No parts used."

"Arrived on site for a refrigerator that is not cooling. Inspected unit in work area. The customer advised that after she called in for service, the unit has corrected itself and has been working. She did not know exactly what was causing the issue or if the issue would return. I check the freezer and refrigerator and found the freezer at 1?F and the refrigerator section at 36?F. I found no evidence of any defrost issue in the unit. I did advise the customer that because everything was calling and operating, there would be no way for me to determine what caused that issue but that, leaving a door ajar may have caused that issue. I found all fans, lights, and controls working and operating as designed. I advised the customer to call back if any other issues persist. Call complete."

"Arrived on site to replace previously diagnosed parts. Replaced double valve (W11688995) and single valve (W11688994). Tested unit, unit is now running as designed, no leaks detected, job complete."

On arrival verified complaint of condensate in unit. As well as ice maker noise. Ran ice maker and heard no abnormal noises. Condensation is on the center mullion. Ran heater test and had no voltage at center mullion. Checked ui and found harness not fully seated. Reconnected and checked again unit now has 14VDC at heater mullion. Let heater run and found no change. Replaced mullion and it now heats correctly. Door gaskets are sealing correctly. Job complete. Installed wp12722815AP

Arrived on site to install new pads. Installed pads test unit and unit test good job complete. WP8268961

"WFW6620HC0 Arrvied to inspect no power. I found the plug had backed out of the receptacle and after correcting, the unit powered up and operated as normal. Due to prior service, warranty applied. No leaks observed during service."

"Arrived on site for unit not rinsing properly. Upon arrival inspected unit. Ran tests and found stored error code 0/2 over suds condition. Ran auto test and found lots of noise coming from drive. System belt is slipping on cam. Also found tub ring has failed and is loose suspension also weak. Valve seems to be operating fine. Ordering belt, cam , tub ring, and suspension . Office to reschedule ; ordrng 1 W11239857 (Belt) and 1 WPW10531289 (Tub ring) and 1 W10780045 (Suspension)"

"Arrived on site to inspect unit for error code f8e3, shown photo by customer for intermittently spinning. Upon arrival only code stored was f0e3. Called tech line to document and get advise for further repair. Per tech line SR#7739118058 possible harness corruption that only affects unit with load, filled unit with water to simulate load and tested. Called management per management replace control and valve due to inability to test harness with load in such manner. Replaced valve and control, unit then errored out. Ordering harness and will return. USED W11220230, W11510463 rescheduled for 5/24 3 oclock appointment needed; ordrng 1 2Hour (2hour) and 1 W11130936 (Harness)"

Arrived onsite for harness short due to improper installation. Repaired unit shorted wiring. All checks good. No parts used.

"KUIX535HPA01 Arrived to install previously ordered parts. I discussed the issue with the customer and inspected the machine. There was a recently produced slab on the cutter grid and I could see the dripping that the customer was concerned with (images saved) and assured them this condition is common with this machine and is not a cause for concern. All functions were present and the ice that had been produced looked very good. The cleaning needed indicator had illuminated since our last visit and I advised the customer on cleaning of the machine and recommended the correct product, Affresh Ice Maker Cleaner. No leaks observed during service."

"WRS325SDHZ04 Arrvied to complete sealed system repair. I installed the pre-cooler and removed and replaced the compressor. Charging after vacuuming, the unit resumed all normal function and cooled as designed. No leaks observed during service."

"Arrived onsite for a refrigerator thats making a loud noise. The noise is coming from the condenser fan blade hitting the bracket. I was able to get it to go quiet by making some adjustments but the bracket acts like its twisted. Need to replace the fan blade, motor, and bracket. Ordering W11438498 bracket, W11127829 condenser motor, and W11193484 fan blade. Office to RS.; ordrng 1 W11438498 (Bracket) and 1 W11127829 (Condenser motor) and 1 W11193484 (Fan blade)"

Arrived on site to test unit for unit not heating test unit and found heating element working correctly. Advised customer to use rinse aid to help with the drying job complete no parts used.

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I asked the customer if there had been any cooling issues with the refrigerator since the previous visit. The customer stated they had the receptacle replaced and there had been no cooling issues but no ice has ever been made. I checked the FC temp and found it at 23 degrees and not getting any lower. I found no defrost issues and all fans working. I ran service test 4 and could hear refrigerant spitting and stopping at times on both evaporators. There is either a leak or the dryer is getting restricted or the compressor is failing but the sealed system will require repair. I installed the door and deli UI. Use authorization K1ASAG1XPL1 . Ordering W11578026 evaporator, W11578205 compressor, W11506635 access valve, & WPW10143759 drier. Office to RS. INSTALLED W10815669 DOOR & WPW10769076 DELI UI. ; ordrng 1 W11578026 (Evaporator) and 1 W11578205 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site for thin ice. Found pump shutting off water early not filling water pan,replaced defective pump ran normal cycle water filled pan correctly. Used w11542867"

"Arrived on site to diagnose dishwasher with water remaining in filter area. Customer said the water smelled bad, and was not clear and seemed to come after sink usage. I examined the unit and found filter hole was filled with dirty water. I checked and found unit did have a proper high drain loop installed. I blew into the hose from the disposal side and did find resistance, indicating the check valve is working properly. Advised customer that dishwasher is working properly, and valve is not seeping. Advised to have plumbing examined because something is creating enough adverse pressure to blow past the check valve. Call completed, no parts used."

Arrived onsite for oven powering down when set temperature is reached. On inspection I never got the unit to startup. I tested the voltage to the control board and had 123 vac but 0 vac at the regulator. In stalled a new control board and now the heats and it reached 350? and never shutdown. The oven is operating as designed. W11620481

"Arrived on site to inspect wall oven/microwave combo unit with the microwave interior light not working and the display showing open/close door error. Upon further inspection, I found the microwave light not working when the door is open and when I tested with my microwave tester, the light failed to turn on. The customer advised that the unit has been previously leveled, but the open/close door error has come back and demonstrated how they close the door and the error comes on when pressing start. I advised the customer that, per the manufacturer, the door must be slammed or allowed to close on its own in order for the switches to be engaged properly. I pulled the unit out to replace the microwave light and while the unit was out on my oven dolly, I inspected the right side switch interlock assembly and found the switches loose and not making good contact when engaged. I removed and replaced the harness/interlock and adjusted the switches and retested. Unit is operating as designed. I reassembled the unit and placed it back in its space and retested and unit continues to operate as designed. Job completed. W11578578. W10886919"

"Arrived,on site for dishwasher not heating. Found f4e3, and f7e1. Rest all codes. Ran diagnostics and all components pass. Heater pulls 6 amps. Lots of suds during test. Advised customer no soap usage. Advised of cleaning dishwasher on regular basis when using pods. Call complete. No parts."

Arrived on site for refrigerator needing reservoir w11168758 and valve wpw10341329. Upon arrival installed parts tested unit and found no leaks. Customer also showed gasket broken after parts were installed. Ordering W10846057 gasket(2x) and rescheduled customer for 05/23/24 ; schdld next appmnt for 5/23 THU !

"Arrived on site to test unit for not dispensing ice. Inspected unit and found that ice has built up in the dispenser chute and freezing into a big block. Bottom of the ice container also has ice buildup on it. Cleared out the ice in the ice chute and melted ice from bottom of the ice container. Tested unit, unit is now dispensing ice and functioning as designed, no parts installed, job complete."

"Arrived on site inspect unit for not spinning clothes out. Upon closer inspection f0e9 only error stored for off balance load found holes not punched through basket on one side of upper basket, will need to order basket and return. W11513244. Placed unit into diagnostic to confirm all components activating and spin speed increasing as designed unit activated all components. Also found unit leaking valve has cracked ordering valve and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513244 (Basket) and 1 W11513255 (Valve)"

"Arrived on site to test unit for no ice dispensing. Found ice cubes were preventing ice bin from being seated all the way back into tracks preventing auger and motor from making contact. Removed obstruction, unit now working as designed. No leaks detected. No parts replaced at this time. Job complete."

"Arrived on site to replace cam and actuator diagnosed on previous trip. Replaced cam and actuator, tested unit,unit is running as intended. No leaks present at this time. USED W10721967, W11481722"

Arrived on site to install left front and center burner head and cap. Replaced parts test unit and unit test good. W11436986 W11531097 W11576413

Arrived on site to test unit for hissing sounds. Customer provided video recording and verified noise is normal part of operation. Noise is water hitting defrost element when engaged and hot. Found harness behind deli drawer hanging and causing slight vibration. Installed harness into retention channel. Unit is currently working as designed. No leaks detected. Job complete.

On arrival verified complaint of unit not cooling. Found compressor is short cycling. Replaced start device and found compressor now runs. Ran unit for 25 minutes and verified cooling in Fc section. Job complete installed wpw10197428

On arrival verified complaint of ice maker not functioning. Found temps are correct but no operation. Forced cycle on IM and it did not operate. Replaced and unit called for water and harvested. Job complete no leaks detected during service. Part installed w11658802

"Arrived on site to test unit for missing rollers, tested unit found unit has rollers but customer stated that its missing stabilizing feet, showed customer schematics that this unit does not have the feet, unit is functioning as designed, job complete no parts installed"

"Arrived on site to inspect wall oven/microwave combo unit with microwave element support broken. Upon further inspection, I found the element dropped down and the support sitting on the turntable (photo). I installed a new support and tested the unit and it is operating as designed. Job completed. W11724411"

"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."

Arrived on site and verified with claims unit is a one stop. Replaced damaged control panel(W11620706). Job complete.

"Arrived on site for not powering on. Upon arrival, found cooktop and ovens are not powering on. Found breaker on sub panel was tripped. Restored power to unit. Test all cook top burners, griddle, and both ovens operate correctly. Job complete"

Arrived on site to inspect burners for flame being to high. Upon closer inspection found flames just needed to be adjusted. With help of customer adjusted all 5 burners to their preference height of flame. No leaks present at this time. Job complete.

"Arrived on site to replace previously diagnose pressure hose. Removed old hose and installed new hose (WP35244), ran diagnostic cycle, unit is now running as designed, no leaks detected, job complete."