Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested the unit and found that the unit was operating as designed. Job complete.

"Arrived on site for a dryer that is not drying cycles in the normal cycle setting. Inspected unit and work area. The customer advised that she can run the unit on towels and that the unit works like it should. She advised that the normal cycle does not completely dry the clothes all the way. Were in the unit through diagnostics and did not find any stored error codes. Ran the unit on a time dry cycle on high heat and found the unit working out design. Tested several other cell cycle selections and found the unit eating. Went through the quick reference guide for the cycle selections and showed the customer that on a normal cycle, the unit will not heat as high as the towels, whites, or timed dry settings. I did look behind the unit and found the vent hose kinked. Customer said she was having to run cycles through twice in order to get them to dry. Went over user care guide in the unit is not working as designed. Cant complete."

"Arrived on site and found gearcase has failed, replaced it, actuator, capacitor, belt, and cam. Job complete."

"Arrived on site for trim piece missing. I inspected the unit and work area. I found the oven functionally working. I found the trim piece missing. Whirlpool wont cover missing trim pieces. The home builder can call whirlpool and see if they will send them, the trim piece. Job complete."

Arrived on site to test unit for condensation. Found center divider/mullion had excessive moisture build up. Moisture was worst Ive seen. Accessed compressor area and disconnected condenser motor. Allowed compressor to run for 20mins to get Yoder loop to heat up more than usual. Found only warm spot as eight inches up from bottom and only 4 inches was warm. Everything upwards was very cold. Spoke with techline and deemed unit for review as non repairable. Advised customer whirlpool would contact within 3-5 business days. Job complete. SR#7734329336

"Arrived onsite to replace previously diagnosed parts. Replaced compressor, access valve and dye dryer. Pulled vacuum and held. Charged per spec and tested unit. Compressor kicked on and unit began cooling. Notified customer to monitor temperature over the next 48 hrs. Job complete"

"Arrived on site to inspect refrigerator with condensation in the fresh foods section. Upon further inspection, when I opened the RC door, I found a large gap at the bottom right corner the unit below the RC door on the mullion (photos). I attempted to correct the issue and could not. I contacted techline and spoke to Kirt and advised of the complaint and my findings. I emailed photos to Kirt who deemed the unit non-repairable and provided SR#7734328990. I provided this information to the complex maintenance and advised the manufacturer would contact them in 24-48 hours. No water leaks observed during service, job completed."

Arrived onsite for Not Filling With Water. Test unit and fill valve would not energize. Inspected valve and found harness connector to valve was not connected properly. Secured connection and test unit. Unit now operas designed. No leaks present at this time. Job complete

Arrived on site for refrigerator making ice intermittently. Upon arrival confirmed complaint. Found very little ice in bin. Found E5 in diagnostics. Tested ice maker and found it had a failing thermistor ohming at 4k when at room temp instead of 2.7k needed. Replaced ice maker and found unit functioning as designed with no failures or leaks. Call complete

"Arrived on site and inspected dryer and found it will not start win start button is pressed, found incoming power is correct. Disassembled dryer and found motor harness is not secure, took one picture. After resetting it dryer will now run properly, job complete"

432. All 4 cook top elements are heating correctly. Test bake element and broil elements and both operate correctly. There is no repair to be made at this time. Job complete

Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit buzzing but not actually spinning the basket. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from vent. Secured vent correctly and leveled unit test unit and no leaks present at this time.

Arrived on site for dishwasher not heating correctly. Upon arrival found no errors indicating a heating failure. Customer is using rinse aid and following correct steps. I then found element turning on as designed and receiving 118v. Called techline and spoke with Cliff sr#7734325815. Was instructed that inform customer they would need to open door at end of cycle right away to allow steam to exit unit. Dishwasher is functioning as designed with no leaks. Call complete

Arrived on site for UI display not working and the unit not washing properly. I inspected the unit and work area. I found the UI display not working. I installed a ui console and tested the unit. I found it is now working as designed. Job complete.

Arrived onsite and found unit operating with failed control. Replaced control. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived on site to install previously diagnosed parts. I installed the manifold and then test the unit. It is now working as designed. Call complete.

Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage or leaks present. Call complete.

Arrived on site to install the heater per the special project. I installed the heater and then test the unit. I found the unit running as designed with no leaks present at the time of service. Call complete.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.

"Arrived to inspect no heat. The unit had solid L1 connection and the CX said the DRO was always present, and the unit would intermittently no heat. I tested for L2 at all points and found no issues. I verified the TCO intact and all wiring and elements were intact as well. I could not recreate the issue, but due to the intermittent nature of the issue, I elected to replace the main board to eliminate the chance of relays causing the issue. I advised the CX to contact an electrician if the issue persists and that they should tell them the L2 line would be the likely suspect. Operational test good."

Arrived onsite for Washer stuck in diag. Mode . Upon arrival inspected unit and found all LEDs on. Reset control by holding start button for 10 seconds. Unit reset. Test unit and unit operates as designed.no leaks present at this time.job complete

Arrived on site and found washing machine has been moved to a garage on the apartment complex. There is no power or water hook ups available. Could not re-diagnose or test after replacing all parts ordered by previous technician. Did not notice until later that a model and serial number was also not uploaded.

Arrived on site for a refrigerator with physically broken leveling feet. On arrival the customer stated the real issue was the unit rolls forward to much. On this unit I informed he customer that it does not have stoping feet. I advised them on using a wedge if they would like the unit to not move forward when pulled on. Call complete.

"Arrived onsite for Washer leaking. Upon arrival inspected bellow, valves, dispenser and all checked good. Ran quick cycle and could not find leak during cycle or draining. Tenant said he may have over filled with detergent. No leaks present at this time. Job complete"

Arrived onsite for dishwasher with f8e4 error code popping up on dishwasher. Upon inspection I found water in the drip pan I removed the water and checked the tub gasket and found that it was good I checked all the hoses under the unit and found that they were good I checked the Water Inlet Assembly and found it to be good I checked the vent and found it good and I checked the grommets at the heating element and found the good too. I found that the unit was leaking forward a bit couple of that with the fact that the customer used dish pods with could cause over surgeing which could cause the condition we are seeing so I adjusted the front of the unit up and advised the customer to use liquid detergent and do not fill the dispenser up all the way. The I tested unit and found no leaks job complete

Arrived onsite and fulfilled the SP heater replacement. All checks good.

Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Replaced heater. Test unit unit operates as designed. No leaks present at this time. Job complete

Arrived on site for for range. Inspected unit and work area. Tested unit and found burner caps incorrectly installed. Also found the two front outer burner heads with a small orifice. I corrected the mistakes and tested. Unit is now operating as designed. No leaks Observed during service. Job completed.

Arrived onsite for a dishwasher to perform special project S17304. I replaced the heater and ran the diagnostics cycle. There were no water leaks present at the time of service and the dishwasher is working as designed. Call complete.

"Arrived on site to replace previously diagnosed evaporator cover, ice maker kit with control and other parts, defrosted evaporator and found liner cracks behind evaporator, warm air penetration causing evaporator to freeze over, when applying pressure on liner cracks, water is seeping out, due to cracks and saturated liner, no proper repair can be made, unit is non-repairable, at this time job complete"

"Arrived on site to replace right front infinite switch. Verified part was needed. Replaced switch, unit now working as designed. Job complete."

Arrived on site to install a new heating element. I verified the model and serial number are within range for service pointer W11540964. I replaced the heating element according to the service pointer. I reassembled the unit and tested it. It is now working as designed. Job complete.

"Arrived on site. Unit was removed from enclosure,found small leak at waterline from water source to unit,tightened waterline. Replaced defective drain pump,powered on pump ran water through unit to pump no leaks to tubing entering pump,added water to activate drain pump,water drained from pump no leaks from tubing or pump. Advised customer to have water liner from source to unit replaced due to small leak at Kringle connection."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the RC fan scroll, gaskets and evap cover. Sealed the gap around the door openings between the liner and chassis with manufacturer approved silicone and sealed the gaps around the fan scroll with permagum. Tested operation and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage or leaks present. Call complete.

Arrived to inspect door falling open. I found that the right sleeve was missing from the door hinge causing the door to drop down while open. I Placed new sleeves on the hinge and the door no longer dropped down. I also found that the door needed its springs adjusted so the the door would stay in the down position while fully open. I adjusted the springs resolving that issue as well. Operational test good. No leaks observed during service.

"Arrived on site for washer, inspected unit and work area. Tested unit in diagnostics and everything checked good. Called thechline and spoke to JR, SR#7734329202 and I explained what CX had going on and went through some testing and found that CX had the 16hr fresh setting.I explained to CX of how to properly use it. Unit is operating as designed. No leaks observed during service. Job completed."

Arrived onsite for a rang with a malfunction left front burner. Upon inspection I found that the left switch was stuck on high and wound not adjust. I replaced the switch and tested unit and found unit operating as designed. Job complete

"Arrived onsite for washer not progressing through cycle properly. Upon arrival inspected unit. Ran diagnostics and found stored error code for Long, no fill. Ran test and confirmed failed valve. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"

"Arrived to inspect no power. I attempted to remove the unit from the installation and found the power supply armored cord was routed up behind the microwave in the cabinet area above the unit and it could not be removed due to insufficient power cord slack. I removed the microwave and accessed the junction box to test for voltage. I found no voltage on either L1 or L2. I tested the adjacent 120 VAC plug to the neutral and ground within the ovens supply and line VAC was present. As a furtherance to testing, I tested the 120 VAC hot side to both L1 and L2 of the oven and the same line VAC to neutral and ground also showed to the L1 and L2, and should have shown 0 VAC and 240 VAC. the CX will need to contact a certified electrician to have supply line voltages corrected prior to further repair."

"Arrived on site to diagnose washer leaking when not in use. Customer advised that the under would drip water into the drum and had to be drained. Identified as weeping valve.Replaced valve and tested. Found unit working as designed. Call complete."

Arrived on site to install a part provided by the customer. The customer had a light bulb for a built in MW to be installed. I installed the bulb and the unit began working as designed. I informed the customer that this service will not be warrantied. Call complete.

Arrived onsite for oven that has no power. Upon inspection I found that the machine fuse had blown. I installed new fuse and tested the unit and found that the unit was operating as designed. Job complete.

"Arrived on site to diagnose washer that was making a screeching sound when spinning up and agitating. Examined unit and found belt had been slipping due to dog hair getting into the cage, belt had left marks on the cam. Removed cam and also found a minor gearcase oil leak as well. Advised customer to correct the noise we need to replace the belt and cam, but we should also replace the gearcase to correct the minor leak. Advised to follow up when they are ready for replacement. Replaced belt and cam and tested unit. Verified all working as designed. Call complete."

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found both compartments at the set point temps. I replaced the icemaker. Call complete.

Arrived onsite for dryer not heating. Upon inspection I found that the heating element had separated. I installed new heating element and tested unit and found unit operating as designed. Job complete.

"Arrived on site to test unit for sparking. Found filed high voltage system due to excessive grease build up. Excessive grease build up is caused by cabinets sticking too far out partially covering ventilation on front of unit. Spoke with safety and was advised customer would be responsible for further repairs. Customer stated she would contact builder as cabinets caused premature failure. If builder agrees to repair would need mag, cap, diode, power filter board and high voltage harness.

"Arrived on site to test unit for leaking. Found wall drain is restricted causing water to back up and leak. Ran diagnostics and found gear-case is leaking. Leo found left two suspension rods need replaced. Recommended gear-case, cam, belt and suspension. Customer stated hed rather run the unit till the wheels fall off. Advised drain needs cleared.

"Arrived on site to test unit for not starting. Found faulty door switch. Replaced door switch, tested unit, unit is now working as designed. Fuses tested good. Ventilation is good.

"Arrived on site for a washing machine that was throwing an F8E2 error code. On arrival the customer stated that the unit would start and after a few minutes would throw the error code. I put the unit into diagnostics mode and found stored error codes F8E2 for dispenser motor issue and F3E1 for water level sensor error. I then ran a diagnostics cycle and found the door would lock, but do nothing else. I also tried to run a quick cycle and found the unit would lock and the drum would agitate for a minute. It would then throw the F8E2 error code. I cleared the code. I checked the water coming into the unit and found it good. I then checked voltage going to the valves and found none. I ohmd out the dispenser per the tech sheet and found it good. This points to a possible control failure. I installed the new control and then ran a diagnostics cycle again. I found the unit running as designed. Call complete."

Arrived onsite for a refrigerator not cooling correctly and not making ice. I found the RC at 37 degrees and the FC at 24 degrees. Inspected the evaporator because the customer stated it had been making a lot of noise and found ice and frost building across the top of it. I found the evaporator with a good frost pattern but it wasnt cooling or making ice because the lack of air flow. I found the drain restricted and not draining properly. I removed the ice and cleared the drain. The unit is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site to test unit for no ice production. Found error code e2(lost position). Verified fill tube and fascia heater engaging and receiving proper voltage(120vac). Valve filling properly. Ice maker receiving proper voltage but not responding. Recommended replacing ice maker. Customer denied repair as they were already thinking about purchasing a new unit as other issues still present from multiple attempted repairs by different companies. Job complete.

"Arrived on site to install previous diagnose parts. I gained access to the owi, and heating element. I replaced both with new. I reassembled the unit and installed new clips into the kick plate. I ran a diagnostics cycle and found the unit working as designed.

"Arrived on site for dishwasher, inspected unit and work area. Entered unit in diagnostics and found stored error codes F6E4 F3E3. I then ran a diagnostics cycle and everything checked good. CX explained that unit would fill with water from the sink if she would not use the garbage disposal. The drain hose is also hooked to the reverse osmosis system and drain hose had a big u loop so I raised the drain hose higher and should help from water going back into dishwasher. I recommended if it continues to fill to change drain hose. No leaks where observed during service. Job completed."

Arrived to install previously diagnosed part.Upon arrival the cx made me aware that since my last visit maker what is producing ice but at a slow rate. on for the inspection I found out the icemaker was still operating as design I double checked the filtube no obstructions no cracks or freezing up of any kind. Through speaking with customer OK and more I found out that the ice would collect underneath icemaker itself and push shut off on a premature I suggested that the customer start shuffling Samassi ice forward in ice bin to help with this issue. Are there and replaced torn door gasket make sure that it was nice and even all the way around and sealed up properly.

"Arrived on site for ice line frozen,inspected unit and area. Gain access to the ice maker and noticed the water line was frozen. Defrost the water line and put the ice maker in diagnostics mode. Called for water and very little water was dispensing from the valve. The first time water only dispense for less than a second. Second time test the same result. On the third time it dispenses correctly. After installing all parts tested unit and its operating as designed. I advised CX to give it 24hrs to start making ice. No leaks detected at time of service. Job completed."

Arrived onsite for ongoing door pop hitch. Adjusted existing hinge to prevent the metal bushing mount from rotating causing the hitch in door motion. Advised customer on repair. Unit is now operating as designed. All checks good.

"Arrived on site. Found small ice build up on roof,found glides not sliding out smoothly,found black residue on glides from bearing,added grease to glides tested door operation good,gasket sealing correctly to liner no gaps around gasket. If glides continue to cause issue with sliding out smoothly glides will need to be replaced.

Arrived on site. Reinstalled built in into enclosure checked water line no leaks tested water dispenser working.

"Arrived on site. Replaced defective icemaker,removed damaged and corroded wire harness to auger motor,replaced motor,repaired and modified wires to auger motor,reassembled unit tested ice dispenser unit working as designed.

Arrived on site and repaired unit making a functional repair to the cooktop harness and burners. Unit is now operating as designed. Advised.

"Arrived on site for weak ice production,freezing food on fresh food door bins and frost on food packages in freezer. Ran diagnostics thermistors passed,no ice build on evaporator covers,ran icemaker test passed dumped ice ran fill test passed,ran freezer,ice box fan and fresh food fan good strong air flow. Changed temperature settings to 39? in fresh food and -2? in freezer.

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. Unit motor failed to come on, but the valve, dispenser, drain pump,and element are all functioning properly. I removed the outer door panel to inspect the control and found the cover to the motor harness had come off and the motor harness connection was not secured. Re-installed the connection and retested and unit is operating as designed. Re-attached the harness cover and retested again and unit continues to operate as designed. recommendations for use and care, as well as, detergent & rinse aid use as customer has a water softener system. No water leaks observed during service, job completed."

"Arrived on site for refrigerator giving PO error. Upon arrival customer stated unit had showed code for a week, but had stopped two days prior to 08/10/22. Upon arrival found temps at 0/37(actual). Found following thermistor values: Rc thermistor (8kohms), fc thermistor (18kohms), fc evap thermistor (24kohms) rc evap thermistor (9kohms). Defrost heater worked in diagnostics. Found multiple possible control failures. Customer wants to contact whirlpool and explore all options.

"Arrived on site and inspected refrigerator and did not find any frost, frozen water, in freezer. Customer said frost has went away and fixed itself. Explain this was likely due to a food item causing an air gap. Moving food item or consuming it has caused air gap to go away refrigerator corrected itself. Job complete"

"Arrived on site for loud noise. Diagnosed a defective condenser fan motor,replaced motor powered unit on noise no longer present ; used 1 W10124096 (Motor condenser) from stock"

"Arrived on site to test unit for no heat, tested unit found F1E0 error code flashing. advised customer to call pest control and after home has been treated if he desires to continue as a out of warranty repair to call use back, job complete"

Arrived on site to test unit for unit still not cleaning. Test unit and found unit working correctly at this time. Customer saying dishes dont get wet. Right now sump and motor is working but it could be an issue when it heats up. Will need new sump and motor if it continues.

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Replaced sump and motor . unit and unit test good job complete

"Arrived on site to inspect dryer not starting. Upon further inspection, I opened the unit door and found the door switch broken. Using my jumper wire, I jumped the door switch and tested the unit and it operated as designed. I removed and replaced the switch and retested. Unit is operating as designed. No lint observed during service, job site."

"Arrived on site to test unit for burner igniter clicking and oven issues, tested unit found front right burner not distributing flame evenly, noticed that one screw was not the right size, replaced burner and tested clicking is now gone but will need to order proper screw, customer stated that oven is not heating properly inspected oven and a defective oven bottom pan removed pan and noticed that the flame deflector was up side down, installed deflector properly but will need to replace pan, ordering parts office to reschedule ; ordrng 1 W10496809 (Pan oven bottom) and 2 W11323261 (1 inch burner screw)s"

Arrived onsite for a range with the oven not getting hot. I found neither bake or broil working. I found 119VAC at the ignition module for both bake and broil options from the main control but no voltage leaving to the gas valve coils or the ignitors. Valve coils are showing 226 ohms and are within range. The ignition module needs to be replaced. Ordering W10860916 Ignition module. RS for Thursday 8/11 per EB.; ordrng 1 W10860916 (Ignition module)

Arrived onsite to replace previously diagnosed parts. Replaced left front ignitor. Tested unit and unit is functioning properly. Job complete

Arrived onsite for Not Cooling. Upon arrival customer had unit unplugged. Plugged unit in And compressor would turn on and rattling for a few seconds and click off. Compressor is pulling 8 amps. This is a r600 unit. SW will be ordering parts. Office to reschedule ; O-emld tckt

"Arrived on site to test unit for not cooling. Found compressor just humming when attempting to turn on band turning right off. Temporarily replaced run cap and start device with no change. Recommend replacing compressor. Unit is R600. Will need nitrogen, r600 gauges, lokring kit no sealed system components. 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Non UV drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 Lockringkit (Lock ring kit)"

Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)

"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"

Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)

"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"

Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"

"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"

"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"

"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"

Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)

"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"

Arrived onsite and found adjuster kit will be need to repair upper rack. Keeping original Thursday appointment to complete. Off ice to assign call.

"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 380 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service.; Job Cmplt"

Arrived onsite for Oven not hold consistent temp.. replaced temperature sensor. Test unit and watched unit cycle. Unit operates as designed

Arrived on site for the down draft being stuck. I inspected the unit and work area. I found the down draft partially up and unplugged. I manually lower and raised it. I plugged the unit back in and tested it. The drawer is now raising and lowering as designed. The trim piece is too loose. I am ordering the trim piece and clips. The office will reschedule. ; ordrng 1 W10421522 (Trim) and 3 WPW10421518 (Clips)s

"Arrived on site for icemaker being intermittent, and freezer bin being broken. I inspected the ice maker and found it cycling and filling as designed. I found frost build up in the freezer evaporator cover. I put the unit into diagnostics and put the unit into a forced defrost. I found it going the defrost heater turning on. I changed into a basic defrost. I explained to the customer what that means. I found the upper bin broken and allowing the freezer door to shut properly. The bin sent with me was ordered correctly but boxed wrong. I am ordering another bin. This will be a parts drop off. The office will reschedule.; ordrng 1 WPW10322653 (Upper bin) and 1 Partdropoff (Part drop off)"

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator ; ordrng 1 W10913953 (Actuator)

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator. Office to reschedule ; ordrng 1 W10913953 (Actuator)

"Arrived onsite and found unit uninstalled and sitting in garage. Checked fuses and element and verified wall outlet had proper voltage. Found dryer belt broken. ; ordrng 1 4392067 (Repair kit)"

"Arrived on site to diagnose dishwasher not draining and running extra long. Checked errors and found F8E1 slow drain, F7E1 no heat, F3E2 shorted owi, F6E6 water temp too cold. Ran unit and verified it does drain, but slowly and wash motor is very loud. Diverter is constantly clicking and not locking in, causing the long cycles. OWI needs to be replaced due to failure at reading Temps. ; ordrng 1 WPW10705575 (OWI)"

Arrived on site for vent hood blower not working. I inspected the unit and work area. I found the switches in good condition. I found the slide tabs broken.; ordrng 1 W11387938 (Housing) and 2 W11569415 (Left and right slide)s and 1 W11397924 (Center slide)

"Arrived on site for dryer making a noise. I inspected the unit and work area. The dryer is stack and in a small cabinet. I am not able to reach behind it to remove the lid. This unit will require a 2 man just to pull it out and diagnose it. The office will reschedule.

"Arrived on site for lower oven not heating . Found tod had blown during self clean . Element checked normal. Fans are very loud . Customer want to replace both fans . Ordering both blower fans . Call to set return ; ordrng 1 WP4455334 (Upper blower) and 1 WPW10016550 (Lower blower)"