"Onsite for dryer taking multiple cycles to dry clothes. Checked lint screen, blower housing and exhaust no lint build up or blockages found. Used vent tester. Results: poor for all dryers. Advised customer to have dryer vent cleaning service done to allow proper airflow for dryer. Unit functioning as designed. Call complete."

Arrived on site for a washing machine that won?t start. Inspected unit and work area. Confirmed the customers complaint and found an F7 E4 (basket re-engagement failure). Checks underneath the unit and found the tachometer connector not plugged into the harness. Reconnected harness and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for a washing machine is leaking from the dispenser. Inspected unit and work area. The customer advised that the prior technician had mentioned that there was a known issue with this Turgeon dispenser drawer and there was a recall on it. Checked the recall information and found that the customers unit was outside of the recall units. Checked the washer and found the unit leaning forward. Adjusted the feet on the washer to lean somewhat towards the rear per whirlpool Techline?s engineering fix for this issue. Tested the unit on all three valves for over five minutes and the unit is now working as designed. Call complete.

Arrived on site and inspected washer not washing properly. Confirmed the complaint and found the cam and motor were causing the malfunction noises. Unit never spun during diagnostics cycle. Ordering the cam and motor and marked all previously assigned parts for RV. Needs more work ; ordrng 1 W10890624 (DRIVE MOTOR) and 1 W10721967 (CAM)

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced main control and tested the unit. The unit began to work as designed. Call complete.

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit is not agitating clothes or spinning out at all. Tested unit and found the basket skipping in both agitation and spin tests. Attempted to remove the agitator and could not remove the agitator even with a dryer belt. Ordering outer tub, inner basket, a gear case, filter, screws, agitator, and hub assembly. Office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11161960 (agitator) and 1 W11219115 (TUB) and 1 W11385424 (RETAINER) and 1 W11454734 (GEARCASE ) and 1 WP8533928 (screw) and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"

Arrived on site for a washing machine that?s constantly filling and draining and not finishing the spin cycle. Inspected unit and work area. Confirmed customers complaint and found an F8 E1 error code. Ran through diagnostics and found a water valve on the cold side not allowing very much water in causing the issue. Checked Water pressure and found proper water pressure from the wall. Replaced in the water valve and ran through a diagnostic cycle. The unit ran as designed. Call complete.

Arrived on site for a dishwasher that wooden drain. Inspected unit and work area. Confirmed to the customers complaint and found the drain pump running but water not being removed. I asked the customer if they had recently changed out the garbage disposal which she said she did a few weeks back. Remove the drain hose from the garbage disposal and found that the knockout punch had not been knocked out. Punched out the knockout and attempted to drain the unit. The unit began to drain as designed.Tested the unit several times and the unit is working as designed. Call complete.

Arrived on site and inspected dryer not starting. Confirmed the complaint and replaced the UI (control panel) cycled power and unit tested properly.

Arrived on site for washer not functioning or cleaning correctly. Upon arrival I found f7e6 motor fault. Upon further inspection I found actuator had popped out of alignment. I was able to permanently reattach actuator and reassembled and tested unit found washer would cycle as designed and informed customer er of findings. No leaks during repair. Call complete

"Arrived on site to diagnose dishwasher that was leaking when in use. Customer said they could see water under the door area. Ran unit and did not see any water coming out of the bottom. Removed front panel and checked vent. Found the gasket for the vent was only have seated, allowing water to leak out the right side and down the door. Seated gasket in vent and retested. Found no further leaking. Call complete."

"Arrived on site for refrigerator needing previously diagnosed ss repair. Upon arrival I reconfirmed complaint. Installed uv drier, compressor, and access valve. After pulling vacuum and checking for leaks I found unit had a leaking rc evap coil. Replaced coil. Revacd unit and recharged system with 6oz of refrigerant per manufacture schematic. After running test 4 plus running unit in normal operation I found no leaks, RC/FC coils both frosted evenly and quickly. Informed customer to give unit 24 hrs to cool. Call complete"

"Onsite for range not operating. Found UI not lit up or operating. Customer stated cooktop would work, but nothing else would. Found black wire at terminal block detached and has burn marks on it. Ordering terminal block, main harness and control for return. Office to reschedule. ; ordrng 1 W11416047 (Main harness) and 1 WPW10245259 (Terminal block)"

"Arrived on site and inspected the washer and found Gearcase is leaking oil, Ill need to bring back all components to rebuild washer.; ordrng 1 W10721967 (Cam kit) and 1 W11454734 (Gearcase) and 1 WPW10427633 (Shield) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10902814 (Wash plate)"

Arrived onsite for wall oven combo needing a fan installed. I found the fan blade not installed in the microwave convection fan motor. I accessed and installed the fan using a unit and washer lock. I assembled the unit and tested fan function. The unit is working as designed at this time but I advised the customer to monitor the unit to ensure the after market nut stays in place. Job complete.

"Arrived onsite for washer intermittently having FH error code. Upon arrival found unit receiving water tested and found pressure switch incorrectly reading. Found flow meter also misreading, bypassed and found unit operating as designed. Job Completed."

Arrived on site to replace previously diagnosed ice maker. New ice maker slide was broken. Installed anyway so customer can have ice meanwhile. Needing new icemaker. Office to reschedule. ; ordrng 1 W10790819 (Icemaker)

Arrived on site to inspect unit for lights being lit when element is not in use. Upon inspection found the switches to front two burners burnt out. Replaced both and tested. All functions returned. Complete

"Arrived on site for a microwave that still intermittently not heating. Inspected unit and work area. The customer advised that for a 12 hour period, they were unable to use the microwave at all. Advised that once it started working, it?s been working for the past four days. Spoke to SW and advised that it appeared that they would have to be an issue with the main board or potential door switches. She advised the same thing based on the complaint. I called Whirlpool Techline and spoke to TJ SR# 7731424810. He advised that based on your complaint and testing that?s been done, he would also do the same thing and replace the secondary interlock and third door interlock as well as the main board. He advised that there was no other components that would make sense in accordance to the customers complaint. Replaced parts and reassembled unit tested the unit on a minute cycle with a Pyrex bowl of water and the unit heated and ran as designed. Call complete."

"Arrived onsite to install previously diagnosed parts. I found the UI panel that was order doesnt include the board insert. will re order the control and Ui assembly for return visit. While onsite I verified good resistance of the dispenser, vent wax, and heater element. ; ordrng 1 W11402115 (UI) and 1 WPW10653840 (Latch) and 1 W11085683 (Sump and motor) and 1 W10876537 (Drain pump) and 1 W11116422 (Console)"

Arrived onsite to install previously diagnosed parts. I installed the convection assembly but I found it getting a constant 120VAC while in idle. The convection element is energized and hot while in idle. I unplugged the convection and found the same voltage being supplied from the control. I verified continuity of the elements. I will need to return with the main control to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11308431 (Control) and 1 W11501964 (Main harness)

Arrived onsite for dryer that has a damaged filter screen or the screen is stuck inside the housing. Upon arrival I found the screen had broken and the housing pieces along with a sock had fallen into the blower wheel jamming it. I removed all the broken pieces and sock. I replaced the filter screen and housing. I reassembled the unit and tested. The unit is working as designed at this time. Job complete.

"Arrived on site and inspected dryer and found door switch has broken, replaced door switch and dryer will now start and is running normally, job complete"

"Arrived onsite for unit making a noise during agitation. Looked under the unit and found that an orange cap was right under the motor shield, removed cap. Tested the unit, and got no noticeable noises. Put the unit through diagnostics for error codes, and there were no codes present. Ran unit in a quick wash with some towels. Unit made no unusual noises still. Customer heard it as well and said that it wasn?t making the noise as before. They said they will video for next time incase they need to call again. No issues at this time. Job complete"

Arrived onsite and found power cord red wire had burned and damaged block. Oven wiring may be unscathed. Ordering wiring harness and block to repair. Office to reschedule. ; ordrng 1 WPW10245259 (Power block)

Arrived on site for moisture on mullion divider. Removed mullion checked contacts on mullion no ohm reading or continuity diagnosed a defective mullion heater. Ordering new mullion heater ; ordrng 1 W10732106 (Mullion)

Arrived onsite for dryer not operating. Upon arrival found unit was stacked on limited work area. Tried to test found voltage was good at block. Found if you spin motor by hand while trying to start unit will operate. Ordering control UI and motor and blower. Job will require second man to help bring unit down.; ordrng 1 W11378949 (Ui) and 1 W11512506 (Control)

Arrived on call for complaint of will error code F4E1. Called tech line and they determined the harness was bad. Wire the harness the correct position and dryer working properly.

Arrived onsite for unit not cooling in rc section clump of ice on rc evap. Upon arrival tested rc thermistor found it reading units on 100 degree range. Replaced and tested unit is now operating as designed. Job Completed.

"Arrived on site to install new fill tube to resolve no ice condition. Replaced fill tube and tested unit fill with and without filter. Found better results with no filter, but unit is now filling as designed. Call complete."

"Arrived on site for water leaking sound. Ran icemaker water test no leaks,checked evaporator noise is possibly due to water hitting defrost heater during defrost cycle ran diagnostics all test passed."

"Arrived on site to diagnose washer that was leaking. Customer advised me the unit was leaking at the time of the freeze. Found with water on, water is running out of the valve and dripping down. ; ordrng 1 W11188329 (Valve)"

"Arrived on site to diagnose a refrigerator with a broken door, upon arrival the customer informed me that the door is completely off, upon inspecting the door I found that the slide on the left side is seized and where the door screws down on all sides is broken off from the door.Job complete."

"Arrived on site for not dispensing ice. Found motor and ice bucket not making correct contact,reinstalled motor housing,reinstalled and adjusted ice bucket tracks tested ice dispenser unit working as designed"

"Arrived on site to diagnose dryer making noise when running. Ran unit and could hear vibrations and noise coming from inside of the unit. Replaced the rear rollers to try and remedy. Ran unit and found noise still present. Found 2 keys by the blower wheel. Removed and noise still present. Adjusted blower wheel and retested. Verified noise is gone. Call complete.; ordrng 1 WP305448 (Timer)"

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I disassembled the unit and found the evaporator had a small leak in one of the lines at the back right corner of the unit. I removed and replaced the compressor, NON-UV drier, access valve and evaporator. Vacuumed the system and pressures held good. Installed 5.75oz of R134a refrigerant and monitored pressures and ice making process. Unit held pressures good and is making ice. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermostat failed and installed new icemaker. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to follow up on oven that is still not preheating quickly, and lower oven not accurately indicating preheat status. Replaced MRC2 board per tech line recommendation due to this board being the logic board for the bake cycles. Ran upper and lower oven and found both are appropriately cycling, with lower needing an adjustment of +20 to calibrate. Unit appears to be working as designed at this time, with proper cycling temps and speeds. Call complete."

"On site to install previously diagnosed parts. Replaced outer button cover and bracket underneath. Reassembled, unit functioning as designed. Call complete."

Arrived onsite for door to ice chute not opening up. Looked at the unit and found that the motor would not move to get the door open. Got authorization to replace the motor the unit. Replaced motor. Tested the door. No issues at this time. Job complete

"Onsite for range having F9E0 error code. Checked unit wiring and wall outlet, no issues. Replaced control. Unit now functioning as designed. Call complete."

"Arrived on site for customer complaint of error codes and not being able to use microwave or oven, found f6e8 error code and f6e9 error code. ordering 2 techs, controls, console and lamp. ; ordrng 1 W10795595 (Lamp) and 1 Cnote (Office to reschedule) and 1 Cnote (2 techs) and 1 W11396218 (Console)"

"Arrived on site to diagnose washer making loud noise during cycle, upon arriving the customer informed me that once the noise started she stopped using the unit, I gained access to service diagnostics and found an error code relating to the shifter, I gained access to manual service cycle high spin and heavy agitation, I found that the motor would not spin or agitate. I gained access beneath the unit and removed the belt and found the same, the motor is faulty, I replaced the motor and verified functionality of the unit, the unit is still making a noise coming from the control per the service pointer, I am ordering a new control to complete the repair. Office to reschedule when the part arrives.; ordrng 1 W11170317 (Control)"

Arrived onsite and replaced bin and ice cover. Adjusted coupling to repair receiver. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived on site for customer complaint of unit making noise, found noise coming from diffuser, I replaced diffuser, unit tested good."

"Arrived on site for complaints of front left burner not lighting. Found loose igniter connection. Secured connections and tested unit. All burners working properly, job complete"

"Arrived on site for complaints of hood vent fan not working. Found loose connection, secured connection but fan still not working. Installed new fan motor. Tested unit and tested good, job complete"

"Arrived on site, location is a shared housing for a college students. Found dryer is making noise while running. Removed Front Panel and Found 2 drywall screws jammed into drum bearing on front panel causing noise. Took one picture.

Arrived on site for washer not getting hot water . Found no water coming in from supply valve when supply line was removed . Recommended getting apt maintenance to look at valve . No water leaks detected at time of service. Job complete

"Arrived on site and inspected washer and found saved error code for off balance load. Replaced actuator with new one. Ran all functions in manual diagnostics and everything passed. Discussed correct loading and detergent usage with customer. Washer is operating properly, job complete."

"Arrived on site for freezer not cooling. We inspected the unit and work area. We temp tested the freezer and fridge. Found the at 16 freezer and 44 fridge when set to -5 and 33. We gained access to the compressor and checked for any dye leaking and found none. I hooked my gauges up and put the unit into test 4. In step 4 I found 10 psi low and 150 psi high, on step 5 I found 1 psi low and 150 high. I put the unit into a forced defrost and checked voltage from the control, I found it fluctuating between 70 and 110 vac.I checked continuity through the defrost system and found it good. I checked voltage to the compressor and for 120 vac and 3.5 dc. I check all thermistors and found the rc evaporator thermistor reading 1.3 kohms at the control. We gained access to the rc evaporator and checked resistance at the thermistor and found the same. We replaced the rc evap motor and harness. I called tech line and spoke to Andrew and received sr# 7731799838. they recommended replacing the hv control and UI as well. I am ordering both and AUTHO for them. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10843055 (Hv control) and 1 W11387386 (UI) and 1 Autho (Autho)"

Arrived onsite for dishwasher not washing. Upon arrival found sump and motor. Replaced and tested found unit to now be operating as designed.

"Arrived on site and inspected dryer and found belt is broken, replaced belt and dryer is now running properly, job complete"

"Arrived on site for install of previously diagnosed parts. Installed new upper blower, lower blower, new sensors. Tested unit, unit tested good. No loud noise coming from blowers and oven heating properly, job complete"

"Arrived on site , ran diagnostics. Found new actuator was bad . Replaced actuator. Ran calibration and diagnostics wash all checked normal. Ran small normal load ,all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site for complaints of dishwasher leaking from the bottom. Customer showed video of soapy water leaking from the bottom of the door. Found unit to be over sussing. Advised customer to run unit 1-2 times with no soap or dishes to get rid over extra soap residue.

Arrived on site to follow up on refrigerator that was having issues with the freezer door sealing. Replaced both door rails and tested. Verified gasket is seated on all sides and there are no air gaps present. Unit is working as designed at this time. Call complete.

"Arrived on site to diagnose refrigerator that is not making any ice. On arrival found the ice bucket empty. Pulled icemaker and checked fill tube heater wiring. Found wiring good. Secured with tape to make sure it does not drop. Icemaker had ice in it and didnt harvest. Ran diagnostic and unit would not cycle. Replaced icemaker. Ran unit, and could hear icemaker cycling properly. Tested fill, and found fill just clunks. But you can hear a drip. Interior of unit is filled and airflow channels are blocked, so fill tube is likely frozen. Advised customer to unplug unit and defrost it so that the fill tube can thaw, this should resolve any issues. Call complete."

"Arrived on site and found control panel is unresponsive. Confirmed incoming power is correct, removed door panel and found green light on control board is blinking. Disconnected vent fan motor and function has returned to dishwasher. Dishwasher will now complete a diagnostic cycle a new vent fan motor will be needed to correct the issue. Will also bring back bezel and gasket. Get a picture of the model and serial number; ordrng 1 W11038720 (Vent fan) and 1 W11184028 (Gasket) and 1 W11025634 (Bezel)"

"Arrived on site for complaints of microwave display not working. Found unit has power, but no display. Was able to do a hard reset to restore factory settings. Display working properly and unit tested good."

"Arrived on site to diagnose refrigerator that had been leaking from the icemaker. Found unit stripper arm very loose, and unit was filling on top of ice, causing the leak. Replaced icemaker and verified unit working as designed.

Arrived on site for Washer not spinning out Clothes still damp. Placed in diagnostics and got motor fault error. This was the only error code. Cleared error code. Gained access to actuator and found actuator was not engaged into splutch. Removed actuator and installed new actuator. Ran through auto diagnostics and all cycles completed without issue. Job completed.

Arrived on site for Cons stating that the dryer is not heating properly. Placed in timed dry and used thermocouple to test heat. First cycle heated up to 295 and cooled down to 132. Second cycle heated to 250 and cooled to 125. Third heated to 256 and cooled to 130. Dryer heating as designed. Found vent tube was kinked due to dryer being pushed too far back against the wall. Pulled out dryer and disconnected vent tube and found lint covering 1/4 of wall vent opening. Removed lint build up and ran temps again. Dryer staying hot longer and cooling down quicker. Went outside to check exterior vent and didnt find any blockage. Remounted vent tube to wall vent and shortened the length of vent tube to give a better flow of hot air. Explained to customer they would not want to push dryer back against wall any further than where I placed it to prevent the vent tube from kinking and causing blockage of air. Dryer heating as designed. Job completed.

Arrived onsite for stuck filter. Upon inspection found housing ejector came apart. Secured housing and tested. Ejector is now functioning properly. Unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not finishing cycles, found error codes F9E1 F3E1 F8E1 F5E2 in diagnostic mode. I cleared error codes, cleaned drain filter, ran diagnostic test cycle, unit tested good."

"Arrived on site for customer complaint of unit not dispensing ice, found auger motor and shaft disassembled when I arrived, customer stated that water had leaked from ice maker onto auger shaft and motor causing it to freeze. I reassembled auger motor and shaft, unit tested good."

"Arrived onsite and diagnosed poor airflow due to ice build up on evap from weak evap fan causing hi temps. ; O-emld tckt"

On site for dryer not heating. Found heating element and thermal cut off open. Replaced element and cut off. Unit now heating and functioning as designed. Call complete.

Arrived onsite to replace freezer door. Replaced door and molded seal with heat gun. Tested unit and unit is functioning properly. Job complete

"Arrived on site to replace tub and gearcase, I gained access to the gearcase and removed both the gearcase and the tub. I replaced the gearcase and the tub followed. Upon replacing both I tested the unit and verified functionality, the unit is operating properly as designed. Job complete."

"Arrived on site for not working , not running after they turn on the button. We gained access to the inside of the unit and found that the belt had snapped. We installed new belt and tested unit. Unit operating as designed. Job complete"

Arrived onsite amd replaced sump and motor. Unit is now set up to operate properly. Advised customer on repair status. All checks good.

"Arrived on site for damage to dryer . Found dents and scratches to lid ,front panel and cabniet . Also ordering 2 hrs weigh . No gas leaks or other issues found in diagnostics. Call to set return.; ordrng 1 Weigh2hrs and 1 W10875891 (Front panel) and 1 W10681830 (Cabniet) and 1 W11051477 (Lid)

Arrived onsite for ice machine not powering on. Upon inspection I found the external pump running constantly when plugged in but no interior lights or control function. I found the disposal had recently been replaced. I disconnected the drain hose from the pump and tried to blow through. It was blocked. I found the punch tab inside the disposal had not been knocked out for the drain. I knocked out the tab and replaced the pump. I was now able to power on the unit. I ran diagnostics and found the internal drain pump and res pump both pumped but the unit would not fill with water. The display indicated the reservoir was full but there was no water. I unplugged the rescirc pump but still no valve function and the display read full reservoir. I am ordering the recirculating pump and control to complete the repair. I left the unit unplugged to protect the new pump. Office to R/S due to part availability. ; ordrng 1 W10897719 (Valve) and 1 W11542868 (Reservoir drain pump) and 1 W11542867 (Recirculating pump) and 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W10814799 (Control ui)

"Arrived on site for no ice and water leaking. Found water leaking from water connection to machine,removed water line source reinstalled line still leaking customer will need a plumber to replace line. Ran diagnostics for no ice found recirculating pump not powering on,installed new pump same issue ordering another pump,control and harness ; ordrng 1 W11542867 (Pump) and 1 W11034363 (Control) and 1 W11126268 (Harness), used 1 W11542867 (Pump) from stock"

Arrived on call for complaint of frost and warm temperature. Found the freezer door out of adjustment.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Measured resistance to heater and found 4.63 K ohms. Measured voltage and found only 40 volts. Gained access to control and measured voltage and found same. Called Whirlpool tech support and spoke with J.R and verified voltage reading was correct. Found failed control. Removed failed control and installed new. Measured voltage to heater and found 120 volts. All tested good, no water leaks detected during service.

Arrived onsite and found gear case in good order but some evidence of a warn pulley from running while out of position. Replaced pulley and actuator did tested. All checks good.

"Arrived on site for dispenser error code . Ran diagnostics got 8-2 error and motor looked rusted and actuator didnt move . Replaced actuator , also found top vent bellow not attached to tub , secured vent tubing . Ran diagnostics , all checked normal. No water leaks detected at time of service. Job complete .

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time and no error code saved in diagnostics. All is working properly and advised customer on findings. No leaks were found at time of service.

"Arrived on site for install of previously diagnosed parts. Installed new control board. Tested unit, unit tested good, job complete."

Arrived on site for dishwasher door opening too fast. We opened the door and checked the hinges and found that the hing friction pads missing. We ordered (2) WP8268961. Office to reschedule.; O-emld tckt

"Arrived on site to replace parts on washer dryer combo with the washer controls being unresponsive, I gained access to the control and replaced it and the same symptoms persisted, I gained access to the harness and found proper voltage and polarity to the control, I isolated the motor, drain pump and encoder and found that the drain pump is ohming out as open. The unit is stacked and in a tight space will require two man job and return with parts as well as ordering a new control due to the possibility that the drain pump could have shorted something on the new control. Office to reschedule return service. ; ordrng 1 W11481725 (Control) and 1 Two man job"

"Arrived on site and inspected washer and found Gearcase is failing, took 1 picture.

Arrived on site for unit not draining.Upon arrival tested unit and confirmed issue. Inspected underneath the unit and found harness to drain pump not secured. Secured wiring connector and tested again. Unit is draining. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for customer complaint of error codes and unit not finishing cycles, found error codes F9E1 F3E1 F8E3 F5E2 in diagnostic mode. Found some paper clips and Bobbie pins in drain filter, also found customer using 2 pods which could be to much soap for the soft water they have. I cleaned drain filter, instructed customer to run cleaning cycle and just use 1 pod of soap. Unit passed diagnostic test cycle

Arrived on site for No or Partial Display. Work was actually meant for the cooktop and not the oven. Customer stated the knobs would not turn to heat up the elements. If they did turn they had to be mashed down to work. Found three knobs were stripped of the metal ring inside that secures them to the valve stems. Ordering three stainless knobs (W11418244) to return and complete the repair. Had to remove oven in order to access the model and serial number for the cooktop. Picture in quick pics and informed office thread of new model and serial number to be updated in the ticket along with changing the verbiage from oven to cooktop. ; ordrng 3 W11418244 (Knob)s

"Arrived on site for dryer not starting. Inspected unit and work area. Found smoke stain around outlet. Removed power cord and found L1 burnt but still sending voltage to dryer. Disassembled dryer and tested voltage at control. Found voltage getting to control but control not see any voltage out. Measured motor circuit and heating circuit. Found motor circuit opened. Traced circuit and found motor and fuse both opened/ failed. Found failure due to surge from outlet most likely for multiple failed parts.

"Are on site for washer banging around and making screeching noise. Upon arrival I found no errors In Diagnostics. Upon further inspection I found gearcase leaking oil into washplate mounting screw. Tried to remove washplate but it was siezed on. Also found belt stretched out and falling off cam to easily. Also found cam had come loose from gearcase and had ruined belt cover, will need office to reschedule once availability of parts is known and autho is received. ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Cover)"

Arrived onsite for range getting hot in bake function. Tested unit at 350 degrees and found unit control panel getting hot on right side of panel near ventilation area. Cooktop and door are within acceptable range.

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they had their inspector check the temps in the range oven and were told the temps were way off. Customer advised that the inspector used a laser gun to check the temps. I advised that the manufacturer recommends using a multimeter with thermal lead to test temps as were testing air temps and not surface temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 340 degrees. My temp reading at preheat was 445. My next five readings were 317, 388, 316, 391, 327 for an average temp of 347.8 degrees. I advised the customer that the unit is heating properly. I made recommendations for use & care. No gas leaks detected during service, job completed."

Arrived onsite for unit having a smell after washing in quick wash and customer was not sure how to take off the load and go drawer to drain the from the pump. Let customer know that the unit will get smells over time if not cleaned properly using the AFFRESH tablets or vinegar or can use some bleach from time to time. Looked at the drawer and was able to show the customer how to take off the drawer to get to the drain pump to clean. No issues at this time. Job come.

"Arrived on site to replace door and nameplate, after replacing, unit tested good."

"Arrived onsite for unit not draining or starting. Looked at the unit and saw that the unit will not start but had power. Replaced the control and the unit will start but not start a cycle. Upon further investigation, found that the drain motor wires were messed up. Replaced wires. Tested the unit. Unit tested good. No leaks at this time. Job complete"

Arrived on site to install previously diagnosed parts. Installed two screws into lid hinges. Lid opens and closes as designed. Job completed.

"Arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F0E1. Cleared the code and continued with testing. I tested each individual function in tests 1-11 and then ran an automatic test in test 12. Unit is operating as designed. Customer advised that they have a water softener system in the home. I contacted techline and spoke to Rich and advised of the complaint and my findings. Rich advised that due to the water softener, they should cut their detergent use to 1/6 of the manufacturer recommendations for detergent use and not use pods. Rich recommended that the customer check the 3 modifiers (temp,spin,soil) before every wash and make sure theyre doing an extra rinse with each load. Rich advised to not replace any parts as this is considered user error and provided SR#7731798774. I advised the customer of my conversation with Whirlpool tech support and made recommendations for use & care, as well as detergent use. No water leaks observed during service, job completed."

"Arrived on site. Replaced defective door and seals,checked door seals good."

"Arrived on site for customer complaint of unit not producing enough ice, found ice level was normal at time of service, unit tested good."