"Arrived on site to inspect washer stopped mid cycle full of water. Confirmed the complaint and drained the unit, ran diagnostics and confirmed the new style actuator wasnt inserted into the cam per service pointer. R&R it and unit tested properly. Customer only had one hose(cold)and was advised to get and install a hot water hose. Job complete"

"Arrived on site 10 inspected range and found small red wire on terminal block has failed. Replaced connection and oven is now heating properly, job complete."

Arrived onsite and found good power supply and cord on an electric dryer. Updated model and serial. ; ordrng 1 WE11X29790 (Heater) and 1 WE04X29793 (Hi limit) and 1 WE04X29792 (Inlet thermostat)

"Arrived on site for FRIDGE; ICE MAKER IS NOT PRODUCING ICE AND LEAVING WATER CONDENSATION IN DROP BOX. BOTTOM ICE MAKER. Ran temps mod fridge is 42 and freezer is 10. Found small amounts of frost on evap cover but nothing too concerning. Tested evap fans and both are spinning. Tested ice maker fan and it wouldnt come on. Tested ice maker fan at the control and it wasnt getting voltage. Ordering fridge ice maker W11483245, ice maker fan W10846539, and main control WPW10675033 to return and complete the repair. Will return with freezer ice maker to install as well. All parts will need authorization.; ordrng 1 W10846539 (Autho Ice box fan) and 1 W11483245 (Autho Fridge ice maker) and 1 WPW10675033 (Autho Main Board)"

"Arrived on site for no ice. Diagnosed error code was never erased after icemaker replacement,power cycled unit,ran diagnostics,icemaker passed harvest,ran error test no errors,ran fill test passed."

"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Light Bulb. Found fridge led Module had a burnt out led causing the rest to only light up halfway. Removed led module and installed new led module. Light now works as designed.Job completed."

Arrived onsite for dishwasher not draining. Upon arrival found pump was burned out replaced and tested found unit to be operating as designed now no signs of leaks job Completed.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. Vacuumed the system and pressures held at -30/0. Installed 5.5oz of R134a refrigerant and monitored pressures. In step 5 of test 4, pressures held good at 0/150. Unit is cooling as designed. Customer paid the balance due of $616.77 with CC. No water leaks observed during service, job completed."

Arrived on site and inspected Washer and found saved error code F6 E2 for communication failure between control board and control panel. Control panel is unresponsive and will not enter a diagnostic cycle.

"Arrived on site for light issues. Diagnosed a defective freezer led,replaced lower right side led module in freezer section all leds working as designed."

"Arrived on site for WHEN THE MACHINE STARTS--THE LID WILL TRY TO LOCK BUT DOESNT, AND THEN JUST POWERS OFF. Placed in diagnostics and F0E3, F2E1 came on. Customer stated when they lost power it gave them an F5 error code, but no lid lock codes were present in diagnostics. Cleared error codes. Ran manual diagnostics and lid lock was working as designed. Customer stated after it powered down they tried running the washer again and they put pressure against the lid where the lid lock latches and it has been working perfectly since. I gained access to the lid lock and removed it from the lid. I cleaned out the strike and lid latch to remove dirt and debris. Removed coins from between wash plate and basket. Reinstalled lid lock and tested. Lid lock still working as designed.

Arrived on call to replace previous diagnosed parts. After replacing door and bin. Test water flow.

"Arrived on site to inspect unit for not allowing fan to run, upon inspection found the whole lower freezer section disassembled to include the fan being miswired. Rewired fan to have a correct ground, replaced control board. All functions returned normally. Complete"

Arrived on call for complaint of not finishing cycle. Ran diagnostics and got two different codes for failed motor And capacitor. Will need motor and capacitor ; ordrng 1 W10836348 (Motor) and 1 W10804664 (Capacitor)

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=33 degrees & RC=43 degrees. I found the recently replaced UI is missing digits. I placed my gauges on the compressor and drier and tested the unit in test 4 of diagnostics. Pressures equalized at 22/25. In step 3 -19/125; step 4 0/130; step 5 0/150. I found a ball of ice on the upper right corner of the FC evaporator and amp reading is low at 1.21amps. I dumped the charge and vacuumed the system for approximately 20 minutes and then reinstalled 5.5oz of R134a refrigerant and tested the system in test 4 of diagnostics. Equalized pressures was 30/30. Step 3 of test 4 pressures were +7/145; step 4 +6/150; step 5 +10/200 and compressor amp draw is 1.77amps. I contacted techline and spoke to Rich and advised of the complaint, the history on the unit and my findings. Rich advised that there is a restriction in the 3way valve and to replace the 3way valve, UV dye drier, UI and compressor. Provided SR#7731799838. I am ordering the compressor kit, 3 way valve, UV dye drier, access valve, UI and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11387386 (UI) and 1 W11429659 (3 way valve assembly) and 1 W10832994 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (Authorization)"

"Arrived on site and inspected Dryer and while running it did not hear any excessive noise. Customer has a video of dryer rattling while running. Disassembled dryer completely and found rear support wheel is not rolling properly but could not find any other issues. Recommended replacing repair kit. after replacement ran dryer again and found airflow meter is showing restricted, recommended that homeowner contact a dryer vent cleaning company to correct issue, job complete"

"Arrived on site for no cool in fresh food section. Checked door seal good,gasket sealing correctly. No air flow entering fresh food compartment found Ice buildup in return vent in freezer section and fresh food diagnosed unit will need icing kit and foam blocks. Job will need 2 hrs; ordrng 1 WR49X10021 (Icing repair kit) and 1 WR17X11193 (Air return) and 1 WR02X11225 (Foam block) and 1 Evapblock, states that autho needed"

"Arrived on site and replaced control panel diagnosed by previous technician. After replacement set ovens to preheat took one picture of them heating properly. job complete"

"Arrived on site for dispenser issues,per customer dispenser light will power on and off on its own. Diagnosed a defective ui control,replaced ui control tested dispenser unit working as designed

Arrived on site for washer not washing or cycling as designed. Upon arrival found no errors in diagnostics it after further testing found unit had a newer styled actuator that popped out of place. Replaced actuator with factory recommended version needed and then reassembled and tested washer. Found it switching between agitation and spin as designed. Call complete

Arrived onsite for range oven not reaching temp and error code. Upon arrival tested unit and heated to 400 degrees. Unit was heating and cycling properly. Customer complained about intermittent error code. Ran diagnostics and found F1E0 internal board failure error code.

Arrived on call for complaint of not cooling and lights flickering. Found main control not working properly. Replaced control and operation return to normal.

Replaced drain pump and hose. Unit is now operating as designed. Unit does have a copper fill line. Observed slow leak from inlet line and advised customer. Turned water off. Advised customer that fill line should be replaced prior to leaving the water on.

Arrived onsite for refrigerator not cooling in RC. Freezer temperature was good. Upon inspection found evaporator frozen over causing air flow restriction to the RC. Will need to order defrost heater and bi metal as well as replacing main board. Will need AUTHO.; ordrng 1 WR51X10055 (Heater) and 1 WR50X10065 (Bi metal) and 1 AUTHO (AUTHO)

"Arrived on site for no,cool. Removed evaporator cover found frost only on inlet of evaporator also found hard kink on suction line going into liner,called tech support per tech support

"Arrived on site to inspect range burner heating issues. Confirmed the front 2 elements checked out, but the switches were causing the burners to remain on high. R&R both, reassembled and unit tested as designed. Job complete"

"Arrived on site to inspect dishwasher noises. Upon further inspection, I opened the unit doo rand could hear the right spring stressing and making a loud noise. I pulled the unit from the cabinets and found the right spring bushing missing. I installed a new bushing from my van stock (WP8268990) and tested the door. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making the same noises as before. I could hear the vibrating noise she described but the customer advised that the noise gets louder. I twisted the chassis by pulling and pushing at the front upper corners of the unit and the noise would get louder and it was coming from the back of the unit. I pulled the unit out on my floor protector and removed the back cover. I found the bolts to the compressor were not secured all the way. I tightened the bolts and pushed back on the compressor and the noise got very loud. I found the sound pad that goes in between the condenser coil and the lower bracket was not inserted. I placed a pad in between the coil and the brackets and tested and the noise stopped, but a new noise began at the front the unit. I found the sound pad in between the coil and the bracket at the front of the unit was smashed causing the coil to rest on the bracket. I placed a new sound pad in between the coil and bracket and tested and no further abnormal noises. I contacted techline and spoke to Ed and advised of the complaint and my findings and repairs. Ed provided SR#7732320401. I provided the SR# to the customer. No water leaks observed during service, job completed."

"Arrived on site and found strike is broken, replaced it and ran a diagnostic cycle to confirm repair. No water leaks detected at time of service, job complete"

"Arrived on site to diagnose dishwasher with missing toe plate and screws. Upon arrival the customer informed me that the toe plate is there they are just missing screws, I put the toe plate into place and replaced the screws, the unit is now operating properly as designed. Job complete."

"Arrived on site for customer complaint of F70 error code again, ordering UI control,. ; ordrng 1 Cnote and 1 WPW10279709 (UI control)"

"Arrived onsite for unit not spinning. Upon further inspection. Found that the gear case was locked up. Replaced the gear case. Also saw that there was a possibility of a crack in the tub, let customer know but they will use at there own discretion. No issues at this time. Job complete"

"Arrived on site for no ice. Ran icemaker,no water to icemaker,removed fill tube found frozen fill tube. Per service pointer ordering a new icemaker and fill tube. ; ordrng 1 W11397137 (Icemaker) and 1 W11395429 (Fill tube)"

Arrived on site for washer not starting . Found sensor wasnt in sump. Found one of the tabs broken on sensor not allowing a good seal on sump . Ordering sensor . Call to set return ; ordrng 1 W11410464 (Sensor)

Arrived onsite for previously diagnosed parts. Upon arrival replaced motor and found unit fan blade would not grab unit shaft correctly reordering.; O-emld tckt

"Arrived on site to preform sealed system. Replaced heat exchanger, evap, compressor, drier and pan heater. System held vacuum for 20mins, charged system to specs, unit now working as designed. No leaks detected. Job complete."

Arrived on site for icemaker not making ice . Ran diagnostics. No IM error code . Ice box fan working . No frost or temp issues in either section. Ran harvest and no response from IM . Replaced ice maker . Ran harvest and fill all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to test unit for frost build up around ice bin and low ice production. Found ice door half way open upon arrival. Verified ice door motor receiving proper voltage but not engaging. Replaced ice door, tested unit, unit is now working as designed. No leaks detected. Advised customer to thaw ice bin out and replace once frost is removed and bin is dry. Job complete."

arrived on site to replace bottom igniter. Replaced igniter test unit and unit test good job complete.

"I arrived on site to diagnose microwave with hole burned into the wave guide cover, I gained access to the unit and removed the wave guide, I found that the hole was caused by grease build up burning through, Upon removing the guide cover I inspected the wave guide for any evidence of arcing or grounding, I found none.

Arrived onsite and found touch panel failure.Replaced membrane. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for making noise. Called Techline and let Techline the want us to pull unit out and run it for 30-45 minutes and see if the noise comes back when unit is out. Will reschedule for 2 hours office to reschedule. File#7732303372 ; O-emld tckt

Arrived onsite for unit having previously had flood issues near it just inspection before use found unit to be operating as designed. Job Completed.

Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Confirmed the customers complaint and found that the icemaker would not turn on jumped. Checked voltage going to the icemaker and found proper voltage. Replaced the icemaker and jumped the unit. The unit began to work as designed. Call complete.

"Arrived onsite for washer not draining upon arrival found unit was stacked unit and had comforter, likely had heavy load error. Spoke with customer on options going forward to either order a two man order or to try and give unit time to drain slowly with comforter in there

"Arrived on site to inspect unit for not starting and being damaged, upon inspection found the units ui cracked, replaced ui and added new screws, reattached handle and tested. Complete"

Arrived on site for dishwasher having backflow issues as well and not cleaning dishes. Upon arrival confirmed complaint. Found cause of dirty water in unit was due to lowered drain line from disposal. Also found a lot of suds in bottom of unit due to backflow also. Found lower spray arm clogged with debri also caused from backflow. Motor/drain functioning as designed. Need office to reschedule along with fridge and range repairs that are needed. ; ordrng 1 WPW10164258 (Spray arm)

"Arrived on site to diagnose dryer that is not heating when running. Started unit and found it does run, but timer doesnt advance and unit doesnt heat. Checked incoming voltage and only found 1 working leg for 120. Unit back feeding through line. Advised customer to contact an electrician to resolve incoming wiring and this should fix the issue. Call complete."

Arrived on site with second tech (PR) for cooktop with possible gas leak. Inspected unit and work area. Attempted to trace gas leak. Found strongest point of gas leak coming from shutoff valve to unit. Leak is to small for gas sniffer to detect. No gas leaks were found coming from unit. Job complete.

"Arrived on site and preheated oven and found when displayed temperature read 350 internal temperature was 345?. Adjusted temperature of 30? showed customer how to make further adjustments if needed, took one picture, job complete"

"Arrived on site for range flashing f1 error code . Checked terminal block , in good shape . Found relay on control had failed . Replaced control. Ran preheat all checked normal. Job complete"

"Arrived on site to diagnose refrigerator with water not dispensing. On arrival customer informed me the water started working again, but it does go out from time to time. Advised customer that the reservoir is freezing due to obstructed airflow channels, and being set to the lowest setting. Changed temp setting to recommended and advised on making sure airflow gaps are always open and not obstructed. Call complete."

"Arrived on site to install previous diagnosed parts. Removed broken adjuster and installed new. Removed failed UI panel and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service."

"Arrived on site to test unit it for water build up on bottom of RC. Found drip pan frozen over on drain side. Verified drain tube not clogged but noticed tube not sitting properly, potentially causing air leak freezing drain line. Applied caulking to drain tube and thawed drip pan. Unit drain as designed but noticed water weeping around drain in RC. Recommend replacing RC drip pan. Office to reschedule. ; ordrng 1 W11457241 (Drip pan)"

"Arrived onsite for dishwasher dispenser door broken. Upon arrival found door was brokenReplaced dispenser and tested. Unit is now operating as designed. No signs of leaks during service.

Arrived on call for complaint of not starting cycle. Reset the console and unlocked the washer. Test the buttons on console to make sure they are working properly.

Arrived on site for light issues. Found fresh food led very dim diagnosed a defective led module in fresh food section. Replaced defective led module all leds working as designed.

Arrived onsite for washer not spinning properly and hinges issues. Upon arrival put unit in diagnostics and found stored error code F5E2 lid lock failure. Found Broken lid at hinges and failed hinges. Will need to order lid and hinges. Did test latch and latch was functioning properly. Office to reschedule ; ordrng 1 WP8563965 (Hinge pin) and 1 WP8572974 (Hinge pin)

Arrived onsite for washer not ending cycle. Upon arrival put unit in diagnostics and found stored error code F7E6 motor fault F0E2 oversuds. F7E7 motor unable to reach RPM. Ran test to check motor functions and all passed. Ran auto test and all passed. Over suds condition causing unit not to cycle correctly. Instructed customer on use and care and well as detergent use. Job complete.

"Arrived on site to replace valves on previously diagnosed cooktop for gas leak on the front left, front right and center burners, upon arrival I gained access to the cooktop and removed the surface, i gained access to each valve and replaced them, I found that the unit was only leaking at the valves, I put the unit back together and in place and verified no leaks, the unit is now operating properly as designed. Job complete."

"Arrived on site for customer complaint of oven not heating properly and randomly shutting off, tested unit several times, unit is working properly. I instructed customer to connect unit to WiFi for any software updates the unit might have. Called techline SR# 7732298894"

"On site for dryer not drying clothes. In diagnostics, found F4E4 L2 voltage error. Cleared error. 240v at outlet to terminal block. Heating element turns on. Outlet thermistor 9.6k within spec. Tested moisture sensor through harness at control with damp cloth and unit is detecting moisture. Found build up of lint inside of vent hose. Cleaned hose and tested unit with vent tester. Results came back poor for all dryers. Informed customer to have a dryer vent cleaning service performed. Unit functioning as designed.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the drain pump and tested the unit. The unit began to work as designed with no leaks present. Call complete.

Arrived on site for a freezer that is not cooling. Inspected unit and work area. Confirmed the customers complaint and took an amp draw on the compressor. Found unit pulling 1.017 A. Check the evaporator and found the Do you mind going to the evaporator completely frosted over with no frost pattern on the actual evaporator indicating a leak or a restriction. Will need sealed system repair. Ordering parts and the office will need to contact the customer about a return date due to our of stock items and need for 3 hour service. ; ordrng 1 W11507067 (Evaporator) and 1 W11125124 (Compressor) and 1 Wpw10143758 (Dryer) and 1 W11506635 (Access valve)

"On site for washer not agitating or spinning. In diagnostics, found F7E5 shifter fault. Unit would not shift between agitate and spin. Found shift actuator motor windings out of specifications. Replaced actuator, calibrated, and ran diag cycle. Unit functioning as designed. Call complete."

Arrived on site 2/2 on a microwave with door falling apart. Confirmed and photographed it. Ordering WB56X24439 complete door assembly to complete the repair. Office to schedule return services.; ordrng 1 WB56X24439 (DOOR)

Arrived on site for long drain error . Found one of the wires in drain pump connection broken . Redid wire connection with new spade . Tested unit all checked normal normal. No water leaks detected at time of service.job complete

"Arrived on site and to inspect microwave with heating issues. Ran the 2 minute water cup test and unit didnt heat. Unit will require authorization, latch assembly, magnetron, capacitor and diode. Office to schedule return services see attention notes.; ordrng 1 WB02X21661 (Microwave Latch Board (switches ))"

"Arrived onsite for a refrigerator that is not making ice. Inspected unit and work area. Placed the unit in diagnostics and checked the ice level sensor, thermistors, and ice maker harvest cycle. All checked good. Placed the unit in ice maker error codes test and found an E0 for no errors. I ran the test for the ice maker fill and found no water being dispensed but the valve being energized. I checked the water dispenser and found it working properly. Unit will need new dual water valve. Did not have the part on hand so ordering part and the office will need to contact the customer about a return date. ; ordrng 1 W11482383 (Dual valve) and 1 W11483245 (Icemaker)"

Arrived on site for dishwasher needing previously diagnosed timer and motor asm. Upon arrival installed needed parts then reassembled and tested unit. Found no leaks during tests and unit functioning as designed call complete

Arrived onsite for a refrigerator that had a piece break off the ice maker. Inspected unit and work area. Found the plastic piece that allows the ice to slide down into the ice bucket broken. Replaced the ice maker and tested the unit. The unit is working as designed. Call complete.

"On site to install previously diagnosed parts. Replaced ice door, UI control, and main control. Reassembled, power cycled and tested. Unit functioning as designed. Call complete."

"Arrived on site to inspect washer not draining and spinning issues. Confirmed the draining issues, uninstalled the unit and removed and replaced the drain pump and actuator. Reassembled and unit tested properly. Job complete"

Unit will still require the membrane switch (UI), panel assembly to complete the repair. ; ordrng 1 WP8302848 (PANL-CNTRL Assembly BLACK) and 1 WP8304275 (Membrane Switch Black)"

Arrived on site and inspected F8E4 overfill float switch open error code. Confirmed the complaint and found the float switch was sitting in water. Removed and replaced it and confirmed the unit was leveled. Tested unit in diagnostics and unit tested properly no leaks detected. Job complete

Arrived on site and inspected dishwasher display issues. Customer advised his hot water heated ruptured and he had to turn off the hot water due to this issue. Unit never filled because the dishwasher is connected to the hot water supply underneath the sink. Display got wet from the water on the countertops. The unit couldnt be properly diagnosed due to the lack of water. Customer advised he would call to reschedule when his water heater get repaired. I notified the office (MS) of the condition of the residence. ; O-emld tckt

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that the unit has gone off balance twice and has continued to go back into wrens cycles. She advised that if she puts it into a drain and spin that the unit does finish and then it doesnt happen on every load but has happened on several cycles. Ran unit through diagnostics and found an F0 E5 (off balance load) and F0 E3 (overload) error codes. I ran the unit through an auto test and the unit ran as designed. I ran the unit through high speed spin and the unit ran as designed. I had the customer run a load of clothes in the unit and added water to damp in the clothes. Placed the unit in a drain and spin in the unit ran as designed. I did advise the customer that when the unit does go off balance, the unit will go back into the rinse to rebalance the load. I did advise them that the unit does appear to be working as designed. Call complete."

Arrived on site for refrigerator not dispensing ice. Inspected unit and work area. Found broken harness at bottom of door (see SD picture).

"On site for microwave not heating and fan turning on when door is open. Confirmed complaint. Found unit not heating. Also, found burn mark on control board (pic in SDQP). Ordering control, door switches, capacitor, magnetron, hv transformer, and diode. AUTHO. Office to reschedule. ; ordrng 1 AUTHO (AUTHO) and 1 WB27X10608 (Control discontinued) and 1 WB24X10075 (Switch) and 1 WB27X10133 (HV transformer discontinued) and 1 WB27X10240 (Capacitor)"

"On site for washer not draining. Customer stated that unit drains, but isnt spinning the clothes out/clothes still wet at end of cycle. Found basket spins without a load, but not spinning with unit loaded. When in spin, able to stop basket by hand. Ordering coupling, gearcase, basket drive. Office to reschedule when part availability is known. ; ordrng 1 W10820043 (Basket drive) and 1 3360629 (Gearcase)"

"Arrived on site for ice machine not making ice. Upon arrival found compressor, grid, valve. Pumps, etc running as designed. I found condenser fan motor not running and traced issue back to a disconnected harness. After reconnecting harness and running tests I found ice machine fully functioning as designed. Informed customer to give unit 24 hrs to fill bin. Call complete"

Arrived onsite to install a control for the customer. .; ordrng 1 W11533213 (Control)

"Arrived on site to replace previously diagnosed FC door gasket. Replaced gasket and formed to cabinet wig heatgun. Tested unit, unit working as designed. Customer stated noise is no longer present either since last repair. No leaks detected. Job complete."

Arrived on site for washer not dispensing fabric softener. Upon arrival confirmed complaint. Found no errors in diagnostics.. Documented issue with techline Andrew sr#7732302638. Replaced drawer. Call complete

"Arrived on site for customer complaint of unit not cooling in RC, found failed RC evaporator cover kit with fan motor and thermistor, I replaced kit, unit tested good.

"Arrived on site to inspect ice maker leaking water. Upon further inspection, I found the fill tube chute full of ice and when the ice maker will fill, it runs over the chute and down into the ice maker housing. I removed the ice maker and found the chute is the wrong chute for this type of ice maker. In the meantime, I made a makeshift cover for the cutout in the chute and tested before leaving. Unit is operating as designed with no leaks from the ice maker. No water leaks observed at the end of service.; ordrng 1 WPW10121434 (Insert)"

"Arrived on site for no ice . Found wire on heater tube broken . Replace fill tube w/ heater . Ran harvest and fill test , all checked normal. No water leaks detected at time of service. Job complete"

"I arrived on site to replace previously diagnosed knobs, potentially switches and elements, upon arrival I gained access to the unit and replaced the knobs and found none of the switches were activating the elements still, I gained access behind the console and lifted the top of the range, upon inspection I found that three of the main harness lines had been cut at two connectors at the control, the customer informed me that this was a floor model, they cut the lines to avoid any sort of functionality to the unit. I plugged in two loose connectors and now the cooktop is operating properly as designed, I am ordering the main harness to complete the repair. Office to reschedule when the part arrives. ; ordrng 1 W10580238 (Main harness)"

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

Arrived onsite for unit not responsive. Was able to reset unit and clear communication error codes. Unit is now operating as designed. Advised customer that unit is now operating properly. In event of repeat failure. Control panel will be needed.

"Arrived on site , replaced sump and motor . Ran diagnostic all checked normal. No water leaks detected at time of service.

"Arrived on site for customer complaint of blower making loud noise, found blower motor fan bowed and broken hitting the housing, ordering new blower.; ordrng 1 W11100651 (Blower) and 1 Cnote (Office to reschedule)"

Arrived onsite for unit not making ice. Tested the unit and saw that the replace filter was on. Customer had a filter in hand. Replaced the filter and let the unit make a sheet of ice and unit tested good. No leaks at this time. Job complete

Arrived on call to replace previous diagnosed parts. After replacing hinges test washer. Control nor recognizing lid closed. Replace latch and retest. Washer working properly. No leaks detected at time of service.

"Arrived on site for customer complaint of unit not spinning clothes dry, I tested drain and spin, unit tested good at time of service, basket is getting up to proper speed, I let customer know about balance issues can sometimes cause clothes to not come out as dry as usual."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Manually tested high speed spin and when the unit would shift speeds, it began to make a loud metal on metal screeching noise. I contacted techline and spoke to JR and advised of the complaint and my findings. JR had me do a video chat to get the noise on video and provide it to engineering. After the chat, JR recommended replacing the gearcase, cam and belt again. Provided SR#7732297892. I removed and replaced the gearcase, cam and drive belt and calibrated the unit. Manually retested the high speed spin and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for not allowing water in unit. Upon inspection found the unit was not being supplied water for wall. Turned on water and tested unit, all functions worked normally. Complete"

"Arrived on site for no cool. Found evaporator incased in ice,ran diagnostics unit not entering diagnostics diagnosed a defective control,replaced main control,ran diagnostics thermistors passed ran defrost test. Bimetal reading closed heater powered on,changed defrost setting to basic.; used 1 WPW10503278 (Control main) from stock"