"Arrived on site for a refrigerator that has a light out on the control panel and is making a loud sound from the icemaker. Inspected unit and work area. Confirmed customers complaint about the light out on the user interface as one of the lights that shows temperature is out. Ran through an icemaker test and found the unit working as designed.

Arrived on site for washer not cleaning cloths. Upon arrival I entered diagnostics and found and f7e6. After further inspection I found actuator had come un mounted from cam. I was able to reassemble and fastened actuator back in place and insured it wouldnt come loose from cam again. After reassembling unit I ran a factory reset and retested unit. Showed customer results and that washer is ready for use call complete.

"Arrived on site for a washing machine that?s flashing an F0 E4 (spin limited by water temperature) error code. Inspected unit and work area. Confirmed the customers complaint and tested both hot and cold water valves in the component activation test. The unit ran as designed. I ran the unit through the in,et temperature sensor test and found the unit reading the cold water at 35?C and going all the way up to 45?C when the hot water was ran. Ran the unit again and tested the water temperature. Found the water temperature on the cold valve sitting at 87?F. The customer advised that due to the area, everybody in Bellmead does not get cold water especially during the summer months. I called Whirlpool Techline and spoke to Robert SR# 7731353325. He advised that it could be due to the cities waterlines being too shallow in the ground causing the water to overheat when temperatures are hot. He did advise me to go ahead and replace the water valve and the main control due to an update on temperature allowances. The unit ran through a whole cycle with no water leaks detected. Call complete."

"Arrived on site to install previous diagnosed parts. Gained access to main control. Removed failed control and installed. Removed failed ice maker and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected."

"Arrived on site for washer making a squeaky noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no fault codes stored. Ran automatic test mode and identified failure. Disassembled gearcase and found failure within gearcase. Removed failed gearcase and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."

Arrived onsite for range with error code F0E1 internal board failure. Customer had a few instances with error code and was able to clear them. Also said within the past 3 days it has not had the issue.

"Arrived on site for fridge lights being out, and food freezing on the top shelf. I inspected the unit and work area. I found the top 3 lights and the freezer light out. I replaced all 4 lights. I found products pushed all the way to the back of the unit causing an air flow restriction. I moved the items and a gap at the back of the unit. The unit is working as designed. Job complete."

Arrived onsite for dishwasher with stagnant water collecting in the tub. Upon inspection I found the customer has an R/O system under the sink that is routed to the drain hose port on the disposal. I explained that this installation needs to be corrected and the back pressure from the R/O will cause back filling in the dishwasher. I ran diagnostics and all functions passed. I found the right side rack stop had fallen off. I was unable to re secure the stop so I used van stock part # WPW10082861 to replace the stop. No leaks detected during time of service. Job complete.

"Arrived on site and inspected washer, previous technician already replaced motor, capacitor, drain pump. He said washer never pulled more than 7.5 amps. Took videos while running spin, drain pump, and both valves combined showed highest amp draw at <7. Washer is on an AFCI and described nuisance tripping in relation to arc faults. Reported to techline, job complete 7731061439. W11525530"

"Arrived on site to install previously diagnosed parts. I gained access to the inside of the unit and found significant lint build up. I cleared the lint out of the unit. Upon further inspection I found the idler pulley had been worn down completely. The belt actually tore into the pulley wheel and was getting stuck. Due to this the belt got ripped in several places. I replaced the pulley assembly, but will need to order the belt to replace. I also found the front support wheels and shafts needing to be replaced. Upon trying to install the new shafts I found the nuts on the old shafts wont fit the new ones. I will be ordering nuts for the new shafts. Only the front two shafts need replacing, but all wheels need to be replaced. Ordering all parts, and office will need to reschedule. (We are replacing the belt, front two shafts, all four support wheels). Return tech needs to verify tub freely spins and to run the unit. ; ordrng 1 661570V (Belt) and 2 WPW10080210 (Nut)s"

Arrived on job for complaints of display not working. Found display not lighting and no buttons

Arrived on job for complaints of not making ice. Found the ice maker full on ice but didn?t harvest. Bypass the thermistor and harvest worked. Will need harness with thermistor to complete also notes the ice bucket damaged also found the light switch shorted light in freezer flickering power to icemaker with door open ; ordrng 1 W10838084 (harns-wire) and 1 W11457217 (SWITCH ) and 1 WPW10558424 (ice-contnr)

"Arrived back on site for customer complaint of unit leaking ONLY ON BULKY ITEMS selection. Confirmed there was a small puddle of water on the floor on the front left portion of the unit. Attempted to lift the lid as I do when accessing to lid switch and lid wouldnt come free so I could examine it for the source of the leak. Called Whirlpool Tech Line and spoke with Joel SR# 7731351692Try running a bulky cycle with non bulky load. Its suspected the uneven load will cause the issues. Customer washed a full load and @ 10 minutes left he unit was reading drain, but the second rinse cycle is where the small bit of leaking was coming from the front left portion of the unit.

Arrived on site to test unit for unit not working. Test unit and found shorted main harness and burned out terminal block. Will order new main harness office to reschedule ; O-emld tckt

Arrived on site to test unit for light blinking. Test unit and unit giving 6 different error codes. No leaks present float test good. Ordering new board and then will need to replace sump and motor. ; ordrng 1 W11410066 (Control board) and 1 W11416362 (Sump and motor)

"Arrived on site to inspect unit for not heating, upon inspection found the unit connecter broken causing issue, replaced connections and tested unit, all functions worked. Complete"

Arrived on site for a refrigerator that?s not dispensing water and add frost buildup in the freezer. Inspected unit and work area. The customer advised that he is able to make ice but the water dispenser does not work and that the freezer had ice buildup in it one morning but has since receded and gone away. Inspected freezer door gasket and found the door sealing properly. I did advise the customer that it appeared that door had not closed fully or closed on some thing causing this issue. Tested the dispenser and found the unit buzzing at the inlet water valve but no water being dispensed. Replaced door water valve and test the unit again with the same results. Removed dispenser waterline and tested the waterline through the door. The waterline through the door was working properly. Tested the waterline through the cabinet and found the waterline in the cabinet frozen. Removed water line and thawed out water. Reassembled unit and tested it again. The unit is now working as designed. I did tell the customer that waterlines 10 to freeze due to inactivity and to at least try to use the water dispenser at once if not several times a Day to avoid further issues. Call complete.

"Arrived on site and inspected washer and did not find any saved error codes, ran all functions in manual diagnostic and there is no excessive noise. At this time washer is operating as intended, job complete"

Arrived onsite and found possible symptoms of slow leak unit struggling to maintain temp when doors are opened. Temps at 6 and 39 when first arrived. Frost pattern is good.Office to reschedule.; ordrng 1 Tj90sf8404 (Access valve) and 1 Wpw10143759 (Dye drier)

Arrived on job to clean ice machine. After cleaning customer inspected.

Arrived on site for oven not cooking properly. I inspected the unit and work area. I did a temp test and found the oven preheating to 412 when set to 350. I found the oven averaging around 389. I adjusted the the temperature down by 30 degrees. Job complete.

"Arrived onsite for microwave sparking. Upon arrival found I was unable to take unit down, found motor cooling fan damaged missing prong. Ordering motor cooling fan cap and diode as well as mag and mag thermostat, also ordering two man to get unit down. Office to reschedule.; ordrng 1 W11213318 (Cap) and 1 W11325927 (Motor cooling fan) and 1 W11125676 (Thermostat)"

Arrived on job for complaints of not making ice. Found ice cubes stuck in between icemaker and bail arm. Removed ice and test.

"Arrived on site to inspect dryer tripping the breaker. Upon further inspection, I tested voltage at the outlet and got 240V. Removed the terminal block cover and found the unit not wired correctly. I re-wired the unit and tested and unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for water leaking,unit stopped cooling and no lights. Found fresh food drain frozen over,removed drain extension in compressor compartment,found obstruction in extension cleaned out extension defrosted drain in fresh food section. Customer stated they had to power cycle unit to get unit to cool diagnosed control failing and defective freezer led module. Replaced main control and led module. ; used 1 W10695459 (Led) from stock"

"Arrived on site and replaced control panel diagnosed on previous visit, display is now operating normally, took one picture, job complete"

Arrived onsite for refrigerator not sealing correctly. Upon inspection I found the unit seemingly sealed as designed. The customer had concerns of some small gaps in the upper corners of the FC. I tried heat forming the gasket in those spots but it did not correct the issue. I found the gaps to be where the magnet strip inside the gasket is laying over the fillers in the corners and I am not able to form to close those spots. I called techline and spoke to Andrew to report SR#7731354858. No leaks seen during service. The unit is working as designed at this time. Job complete.

"Arrived on site and inspected the washer and found saved error code F20 no water detected, F21 long drain, ran a diagnostic cycle need completed properly incoming water is good and drain is good. After diagnostic cycle completed ran a quick wash cycle and this also completed properly. At this time there is no recommendation for repair Washer is operating as intended."

"Arrived on site for ice build up in fresh food evaporator. Defrosted evaporator ran diagnostics thermistor and fan passed per service pointer W11092686 secured evaporator to liner wall using clamps and zip ties,secured cover with 4 screws adjusted drain pan to sit flushed.

"Arrived onsite for refrigerator not dispensing ice. Upon inspection found ice bucket had fused cubes together in bottom part of the ice bucket not allowing ice to dispense. Also noticed frost buildup underneath ice bucket. Seems like warm air is migrating up into bucket and causing bottom layer of ice to melt and freeze together. Tested ice door and does have a good seal when closed (water test held). The ice bucket plate has a gap that may be allowing air in. Cleared buildup and tested with fresh ice. Unit dispensed ice properly. Customer will monitor"

"Arrived on site for noise complaint. Listening to recording of noise,ran diagnostics diagnosed loud noise from damper control,ordering a new damper control. ; ordrng 1 WPW10479155 (Damper control)"

Arrived on site for control flashing f1 code periodically. Ran diagnostics and got control error . Replaced control . Ran diagnostics and preheat . All checked normal. Job complete

Arrived on site for fridge building water in the rc section. I inspected the unit and work area. I gained access to the freezer evaporator and found the drip pan full ice. I cleared the ice and found the water not draining. I gained access to the drain tube and found it restricted. I cleared the restriction. The unit is now draining properly.

"Arrived on site to test unit for flames too high when set on low. Verified flames did need adjusted. Adjusted flames, tested unit, unit works good. No leaks detected. Job complete."

"Arrived on site for a refrigerator freezing items in the refrigerator compartment. Upon arrival the customer also stated she found the doors unleveled and a scratch on the handle. I advised the customer that the handle or any cosmetic damage was only covered for the first month within the Whirlpool warranty. Therefore we can quote her a new handle repair, or she would have to call Whirlpool for any further assistance on the cosmetic damage. I found the unit unleveled, which was causing the doors to be off. I leveled the unit and now the doors were even. I checked temps in the unit and found the RC at 39?F. I found the only product freezing in the RC was right in front of the damper. I walked the customer through how the airflow in the unit works. I informed her that product right in front of the damper will often freeze, for the air coming in is below freezing. I advised her to avoid placing product right in front of or under it. I found the unit itself working as designed. I informed the customer on what a customer instruct entails.

Arrived on site to diagnose a dryer that is not heating. Found failed element and replaced it. Tested unit and found all is functioning properly at this time.

Arrived onsite for ice maker leaking. Upon arrival found unit was overfilling causing it to freeze in rear of ice maker. Ordering valve and ice maker to be replaced at the same time office to reschedule upon receiving.; ordrng 1 W11482025 (Valve)

Arrived onsite for unit not cooling upon arrival found unit compressor burning to the touch. Unit will require a full sealed system ordering office to reschedule upon receiving parts.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Coupler)

Arrived on site for a dishwasher that had visibly broken parts. Upon arrival I found the stoppers fell off. I replaced them. I also found the friction sleeves broken off. I replaced them with truck stock part# WP8268961. The unit is now working as designed. Call complete.

"Arrived onsite for washer not functioning. Ran diagnostics and found stored error code for Lid switch fault, UI Stuck button, overload, lid not open between cycles, . Ran auto test and failed at lid latch. Ran individual test for latch and failed. Replaced latch. Tested unit and unit is functioning properly. Job complete"

Customer has extended warranty with Home Depot . Fridge seems to be acting normally at this time . Did inform customer to reach out to extend warranty if any issues accrue . Job complete

Arrived onsite for previously diagnosed parts. Removed unit outlet housing and replaced proceeded to test unit is now operating as designed.job Completed.

"Arrived onsite to install previously diagnosed parts. I installed the control, bellow and 4 leveling feet. I tested the unit and it is working as designed. No leaks were detected during time of service.

Arrived on site for washing machine not powering on. I inspected the unit and work area. I tested voltage at the wall and to the control. I found good voltage to both. I tested voltage from the control to the UI. I was showing the voltage out of range. I replaced the control and found good voltage from the new control but the UI still wouldnt come on. I got authorization o replace the UI. I replaced the UI and it is now powering on. I calibrated the control. And ran the unit through a diagnostics cycle. The unit worked as designed. Job complete.

Arrived on site to replace dispenser. Replaced dispenser test unit and unit test good job complete.

Arrived onsite to install control. I installed the control and turned the unit on. The compressor kicked on and I could feel it starting to cool. Job complete.

"Arrived on site and found F1E0 showing on display, all elements are working properly. Inspected connections and incoming wiring to control board and everything looks good. Will need control board to correct issue.; ordrng 1 W11528352 (Control)"

"Arrived on site for washer leaving water at the end of the cycle. I inspected the unit and work area. I entered diagnostics and found error codes f7e5 motor fault. I gained access to the motor and gear case, I found the cam had slipped out of the actuator. I secured the cam to the actuator. In ran a diagnostics cycle and the unit worked as designed. I am ordering a new actuator to complete the repair. The office will reschedule when we have an eta on the part. Job complete.; ordrng 1 W10913953 (Actuator)"

"Arrived on site and replaced lid diagnosed by previous technician, after replacement began a normal cycle and lid off properly and cycle is advancing correctly, job complete"

Arrived on job to replace previously diagnosed part. After replacement test operation.

"Arrived on site for a dishwasher making a loud sound throughout the cycle. Upon arrival the customer stated they felt the unit was making a louder sound than their prior unit. They used a decibel reader by the toe plate of the unit and found the decibel rating higher than the stated rating. I advised the customer the stated rating is ambient sound, and if you put it right by the unit it will read it as louder. I put the unit into diagnostics mode and ran a diagnostics cycle. I found no abnormal noises. I had the customer point out the noise and she informed me it was the hum when the motor was running. I found the noise was normal with no abnormal tendencies. I found the unit running as designed. No leaks observed at the time of service.

"Arrived on site to inspect unit for not allowing ice to be dispensed, upon inspection found the unit allowing hot air into ice maker, cleared ice and all functions returned. Ordering gasket to fix issues. Office to reschedule ; ordrng 1 W10830274 (Gasket)"

Arrived onsite for dishwasher not operating or no power. Upon inspection I found F4E3 stored in the system. I let diagnostics run through and all functions passed with no issues. The Heater had good amp draw and the unit filled to proper level. The customer stated that the unit operates but seems like it isnt getting enough water. I advised her on the float switch and how it affects water level in the tub. Due to the intermittent issues I replaced the main control and asked the customer to monitor the unit to make sure it continues to work properly. No leaks were detected during time of service. Job complete.

"Arrived on site for water leaking. Found water source turned off,turned on water source found no leaks from source to filter housing,found line to valve not making a good connection and small water leak at tubing installed tubing correctly to valve tested dispenser no leaks. Found icemaker fill line in cabinet frozen advised customer to have tenants defrost unit to clear line."

Arrived on site for cooktop shocking when lighting. I inspected the unit and work area. I tested the cook top and found it lighting as designed on all burners. I opened up the cooktop and inspected all wiring. I found no wiring damage and nothing shorting to ground. I reassembled the unit. I spoke to the customer and she stated it happened after she had cleaned the cooktop that morning. I spoke to her about using a very damp clothe to clean the cooktop and to ensure the burners are seated properly and the caps arent resting on top of the igniters. The unit is working as designed. Job complete.

"Arrived on site to inspect dishwasher not cleaning. Upon further inspection, placed the unit in diagnostics showing no error codes. Continued with testing and found the unit not getting enough water. I found that the water line was badly kinked. I adjusted the hose and retested and unit is operating as designed. Advised customer of my findings. No water leaks observed during service, job completed"

Arrived on site for door locked and and drain pump running . Unlocked unit . Checked sensor and hose . Both checked normal. No error codes found . Ran diagnostics all checked normal. Customer did try a new super concentrated fabric softener additive . On load that was in unit when failure occurred . Recommended not using again and to run a clean cycle to flush out of system . No water leaks detected at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Found heater open and control sowering circuit properly. Replaced heating element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for dishwasher not draining upon arrival found drain pump burnt out it had voltage but was no longer functional.

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time

Arrived on site to test unit for low ice production. Found dual valve opening but not filling ice maker to proper level. Replaced dual valve and same issue. Recommend replacing main inlet valve. Ordering filter head on to ensure completion on return visit. Office to reschedule. ; ordrng 1 W11482025 (Valve) and 1 W11482384 (Filter head)

Arrived onsite for no ice production and found freezer evap frozen through. Ordering evap harness to repair. Advised customer on repair required. Customer will defrost unit to repair. All else checks good. ; ordrng 1 W11032800 (Evap fan)

"Arrived on site to inspect refrigerator ice maker and water dispenser issues. Upon further inspection, the customer advised that the unit is not dispensing water and not making ice. I tested the dispenser and found that the water will dispense but goes to a trickle. Customer advised that theyve replaced the filter. Also found the right RC door gasket torn. I removed and replaced the filter head and right RC door gasket and shaped the gasket with my heat gun. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for dishwasher leaking while in use. Upon arrival I found the outer wall to the island where the dishwasher is mounted has been cut out due to water damage from the unit leaking. I also found some floor damage under the unit. I ran diagnostics and found F9E1 stored in the unit. I let the cycle run through and found the diverter on the motor leaking badly shortly after starting a cycle. I replaced the sump and motor assembly and tested the unit. The unit is working as designed and no leaks were detected after motor replacement. Job complete.

"Arrived on site for ice build up in freezer. Checked temp reading 20? found ice build up on right side of freezer,found magnetic strip in gasket slipped causing gap on corner edge of gasket new door will need to be installed

Arrived on site to diagnose a washer that is not draining. Found debris caught in drain pump and removed debris. Tested unit and found all is functioning properly at this time and no leaks were found at time of service

"Arrived on site to inspect washer detergent dispenser holding water. Upon further inspection, I found the dispenser with a little water in the reservoirs. The customer advised that the detergent reservoir has been completely full. Per service pointer W11504923, the dispenser must be replaced. I removed and replaced the detergent dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site . Replaced tub. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

Arrived onsite with JM and replaced latch to repair failed latch symptom. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived onsite for washer not operating as designed making clanking noise. Found unit actuator out of place. Removed and reinstalled. Unit will require a new actuator reinstalled to work in the mean time.; O-emld tckt

"Arrived on site for refrigerator FC light out again. Customer is concerned with LED module that continues to fail. Inspected unit and work area. Found FC right top failed. Contacted Whirlpool tech support and spoke with Drew. He stated to insulate connection to LED module. Removed failed LED module and added insulation to connector. Installed module and tested operation. All tested good, no water leaks detected during service. Spoke with customer on service performed. (Sr#7731348437)."

Arrived onsite for microwave/oven combo control panel not functioning correctly. Found unit screen would freeze and touch panel would not respond. Reset unit and controls are currently responsive. Recommended customer connect unit to WiFi to allow updates to take place and avoid glitches. Also gave customer WiFi team support contact info.

Arrived on site to replace light harness. Replaced harness test unit and unit test good job complete.

"Arrived onsite for refrigerator light not coming on. Found bulb was dying out receiving voltage just not coming on brightly

"Arrived on site to inspect dishwasher burning odors. Upon further inspection, customer advised that they smell something burning at the end of the cycle. I found a few burn spots on the element. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed and element is showing 7-9amps during wash and drying cycles. I removed the outer door panel and inspected the control and found it good. Due to the burn spots on the element, I am ordering the element and office to schedule return service No water leaks observed during service.; ordrng 1 W10518394 (Element)"

Arrived on job for complaints of refrigerator not working. Found frost in freezer top of door damaged will not seal properly and brackets damaged from frost will need them replaced too. Will need authorization to complete repairs. ; ordrng 1 LW10547320 (dor-fip ss)

"Arrived onsite for unit not putting in water. Tested the unit and found that the unit was stuck in drain mode. Upon further inspection, found that the breathing tube had a kind in it and the control was stuck. Un kinked the hose and replaced control. Tested the unit. Unit tested good. No leaks at this time. Job complete"

"Arrived on site for cooling complaint. At time of visit compressor and fans not running,power cycled unit compressor and fans powered on replaced main control,powered unit on compressor and fans powered on."

"Arrived on site for dryer not drying. I inspected the unit and work area. I gained access to the interior of the dryer and tested the sensors, I found the outlet thermistor out of range. I replaced the thermistor. I reassembled the unit. And did a vent test. I found the unit has good air flow while on the exterior vent. Job complete."

"Arrived onsite and installed unit operating without being able to be drained because of plug from disposal. Removed plug, Advised customer on repair. All checks good. Unit is now operating as designed."

Arrived on for washer making a loud grinding noise. I inspected the unit and work area. I found the unit un-level and wobbling. I inspected the shocks and found them in good condition. I put the unit through a spin cycle full of clothes and towels. I lever the unit at the stand it was on while spinning until the unit stopped wobbling out of control. The unit is no working as designed job complete.

Arrived onsite to replace UI console. Replaced console. Tested unit. Unit tested good. No issues at this time. Job complete

Arrived on site replaced sensor and main control powered unit on compressor and fans powered on.

"Arrived onsite for range error code F3E0 oven temperature sensor faulty. Replaced sensor. Did not correct issue. Replaced control board due to clicking, did not correct issue. Called tech line for assistance. Tested sensor and harness to control on P3. Sensor is reading good. Set to bake and immediately triggers at temperature. Tech line says bad control. SR#7731351756. Need to order and replace control. Ordering wire harness just in case. Office to reschedule.; ordrng 1 W11416047 (MAIN WIRE HARNESS ) and 1 W11528177 (CONTROL )"

Arrived on site to diagnose a washer that is making unusual noise. Found drain line knocking against back of unit and rerouted line. All is working properly at this time and no leaks were found at time of service.

"Arrived onsite for unit not pump water to get the dishes wet and had an issue with the water coming back into the unit after a drain cycle and smells. When testing the unit to drain. Noticed the water did come up in the sink, indicating that the garbage disposal was backed up and water going back into the unit. Put water in and drained and flushed the garbanzo disposal and water is draining correctly. Upon testing the unit for water not pumping around to wash. Tested and noticed no water was hitting the door or spraying. Let customer know that the motor and pump assembly with the 2 rings need to be replaced.

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that they just turned the breaker back on and they can hear a clicking noise and the compressor tries to come on, but it wont. I removed the back cover and heard the start device kick on and the compressor came on but turned off immediately. I removed and replaced the start device (overload) and plugged the unit back in and the unit came on as soon as I plugged it in. I advised the customer of my findings. No water leaks observed during service, job completed."

Arrived on job for complaints of frost noise and no heat found thermistor open and idler causing noise. ; ordrng 1 DC32-00007A (thermistor)

Arrived onsite for microwave damaged. Upon inspection found damaged bottom panel. Will need to order replacement. Office to reschedule. ; ordrng 1 W10245196 (base)

"Arrived on site for refrigerator diffuser making a loud popping noise when opening and closing and doors not aligned. Inspected unit and work area. Found RC door setting lower than FC. Performed diagnostics mode and tested diffuser and found motor at fault. Removed failed diffuser and installed new. Adjusted RC door and tested door operation. Per diagnostics mode and tested diffuser. All tested good, no water leaks detected. Spoke with customer on service performed."

"Arrived on site to inspect unit for not allowing a coin return. Upon inspection found the coin drop clogged, cleared and tested. No problems found.

"Arrived on site to inspect unit for not making enough ice, upon inspection found the units control not working correctly, replaced control and tested. Complete"

"Arrived on site to inspect unit for not spinning quietly, upon inspection found the unit did make a loud growl when spun

"Arrived on site for washer not functioning. Upon arrival I entered diagnostics and found the following errors: F7e9, f1e2, f7e4, f7e8,f0e3. After further inspection found ACU functioning but underneath unit I found rotor had fallen off and was missing mounting screw. Also found a lot of oil covering rotor inside and out. Gearcase was broken causing rotor to spin freely without moving inner basket assembly (including agitator). At this time unit will need partial rebuild including but not limited to gearcase, rotor/stator, clutch, slider, etc. Office to reschedule once availability of parts is known. ; ordrng 1 W10625252 (Screw) and 1 W11093899 (Agitator) and 1 W11185701 (Gearcase) and 1 W10897050 (Stator) and 1 W10905022 (Clutch) and 1 W10734521 (Slider assembly) and 1 W10897040 (Rotor) and 1 W10636382 (Screw) and 1 W11218170 (Thruster) and 1 W11551646 (Spanner nut)"

"Arrived on site to test unit for left front burner not working. Found bad igniter, replaced burner head and cap test unit and unit test good job complete."

"Arrived onsite for unit leaking water and had gotten on to the floor. Looked at the unit and saw that there was some water marks coming from the front door of the unit. Looked at the bellow and the door. There was some debris in between the glass and the bellow, removed debris. Looked at the inside of the bellow and everything looked good. Tested unit through a quick cycle. No leaks from the front of the unit. No issues at this time. Job complete.

"Arrived on site to install previously diagnosed parts per techline. While removing the pressure hose I found a lot of water build up in the air trap. I found the air trap attached to the drain bellow, therefore this should be as designed. I installed both parts and then plugged the unit back in. The error codes were still present. I unplugged the pressure hose from the trap and tried it again, but still the same error code. Upon further inspection I found no issues with any harness. I did find that the lines from the valve were pinched and I corrected this. The error still occurred. I called techline and spoke to Andrew, I informed him on my findings. I kept the same SR# 773140962. Andrew recommend replacing the CCU, for it could be reading the pressure switch incorrectly. I am ordering the control and the office will need to reschedule.; ordrng 1 W11455206 (CCU)"

"Arrived back on site to install previously ordered parts. Removed and replaced the cooktop and found the selector switch was severely burned and wouldnt stay inserted inside the required hole. The switch was so brittle it fell apart. Unit will require WB24T10115 selector switch and authorization to complete the repair. Needs more work ; ordrng 1 WB24T10115 (Switch Selector), states that autho needed"