"Arrived on site to inspect cooktop burners not working. Upon further inspection, I found the unit flashing F47 error code on the right side. I had the customer sign the waiver of damages when removing glass cooktop. Per service pointer W10556232A, I removed and replaced the module and the UI, and programmed the unit. Tested and unit is operating as designed. I found that there is no ventilation for the unit per installation instructions. I advised the customer of my findings and recommended following the installation instructions or just open the cabinet doors below while unit is in use to allow good ventilation and to prevent further issues/error codes. Job completed."

"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I tested the water dispenser and it failed. I tested the ice maker and it failed to dispense water into the tray. I disconnected the water tubing at the front l father unit and retested the water dispenser and it continued to fail. I removed and replaced the valve and retested and found the water line inside the FC door was frozen. Using my steamer, I was able to get the line freed and retested the dispenser and it is operating as designed. Retested the ice maker and it is operating as designed. No water leaks observed during service, job completed."

Arrived on site for a dryer making an abnormal noise. I tested the unit and found a loud squeak. I gained access to the inside of the unit and found the pulley wheel bad. Upon further inspection I found significant lint build up in the unit. I installed the parts and cleaned the unit. I then tested it and found no more abnormal noise.

Arrived on site to diagnose a dryer that is making unusual noise. Found rollers worn and replaced both rollers. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a range that is not baking. Found bake ignitor wire pinched in wall of unit. Rerouted wiring and all is working properly at this time.

Arrived on site to replace upper rack due to rust. Replaced rack and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a range with a clock not working. Found several parts of the 7 segment displays not working and replaced control. All is working properly at this time.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found control not cycling defrost properly. replaced control. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to test unit for tripping breaker, customer stated that they have replaced the unit 3 times and its doing the same thing, in dry boost and steam boost it trips breaker, heater reading at 14.3 olms all components tested good, since its has been tripping for a while the breaker has lost its strength, recommend replacing breaker and if that does not fix it, return with control and heater if necessary, at this time job complete"

"Arrived on site. Replaced compressor,drier and control,updated control vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.

Arrived onsite to replace previously diagnosed parts. Replaced compressor inverter. Powered unit and compressor did kick on. Customer placed bottle of water in freezer and will monitor temperature. Will take min 24 hrs to reach temperature.

Arrived onsite and found switch housing face broken. Replaced housing and mounted. Unit is functioning properly. Job complete

Arrived onsite for refrigerator making noise after filter was replaced. Upon arrival inspected unit. Found noise apparent. Only when filter was inserted. Used bypass top and water was flowing. Recommended replacing reservoir assembly due to faulty head. While under repair found house valve for refrigerator leaking. Notified customer and took pic. Customer will need to contact a plumber to resolve the issue and avoid water damage. Job complete

"Arrived onsite for double wall oven not powering on. Upon arrival found that after unit was relocated after remodel, unit would not power on. Customer stated contractor had tried replacing multiple parts but did not have any luck figuring out the issue. Pulled unit and inspected. Found parts to trim missing and miscellaneous screws left inside of unit. Wire harness to control were not secured. Secured connectors and tested. Found that unit is missing L1. Traced error back to wall outlet. Getting 240 vac across but Loss of L1. L2 has full 240vac but L1 had 0vac. Customer will need to seek electrician to resolve the issue. Notified customer of missing trim, miscellaneous screws and poor repair made previously. Customer will contact electrician."

Arrived on site for microwave needing previously diagnosed ACU. Upon arrival installed required part. Reassembled and tested unit. Found surface light fully functioning as designed. Call complete

"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, put it into diagnostics cycle, ice maker completed cycle and filled with water, no leaks detected job complete"

"Arrived on site to test unit for broken glass, tested unit found outer glass broken, called safety and presented my findings, got authorization to proceed with repair, replaced glass, unit now functioning as designed job complete"

"Arrived on site for not dispensing ice. Found ice obstruction in ice chute,removed bin removed obstruction in chute,tested ice door operation good,ran diagnostics all test passed changed defrost setting to basic."

Arrived on site for washer not filling correctly. Upon arrival found no errors in diagnostics. Found cutoff knobs to fill l8nes wouldnt shut water off to safely remove fill lines and check for pressure and recommend to customer to get plumber out for cutoff valves. I then ran a diagnostics tests as well as a normal and heavy duty cycles. Found unit could fill accordingly to predetermined input settings. Instructed customer on use and care guide manuel and the washers energy efficiency and water saving programming and how to get the tub filled with best results. Unit functioning as designed with no leaks present at time of service. Call complete

"Arrived on site to test unit for excessive shaking, put unit through diagnostics cycle found no stored error codes, all components tested good, put unit into spin cycle no excessive vibration detected, customer stated that some times a error screen pops up , advised customer if issue returns to take pictures and videos, at this time unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker completing cycle but not asking for water, customer accepted, replaced ice maker, ran diagnostics cycle, ice maker completed cycle and filled with water, no leaks detected job complete"

"Arrived on site for water leaking. Found frozen drain causing water to leak,removed compressor cover,disconnected drain extension,checked water flow through extension failed obstruction in extension tube,replaced drain tube extension informed customer she will need to defrost unit to clear drain.

Arrived onsite for heat fracture. Arrived onsite and repaired unit by replacing the cooktop. All checks good. Advised customer on repair.

Arrived onsite and found unit had been operating with leaky valve. Replaced valve to repair. All checks good. Unit is now operating as designed.

"Arrived onsite for f2e1. Reset and cleared error code and unit is operating properly without recurring symptoms. Advised tenant that in event of repeat failure, the control/console assembly would need to be replaced. All checks good. Unit is now operating as designed."

"Arrived on site for noise complaint,adjusted tubing,ran diagnostics no odd noise,ran unit through a normal operating cycle no noise present"

"Arrived on site to test unit for door not opening, tested unit found as soon as you plug the unit back in, the drain pump turns on and will not turn off, water level switch failed, customer stated that she has extended warranty but could not provide proof, replaced parts unit unlocked advised customer not to over load unit due to same issue may occur, unit is running as designed,no leaks detected job complete"

Arrived on site to replace previously ordered parts for washer. Replaced valve and all is working properly at this time. No leaks were found after service was performed.

Arrived on site to diagnose a range that is tripping the breaker. Tested all parts and components and checked all wiring. All is working properly at this time. Advised customer on findings and that appliances were not intended to be put on gfci or afci circuits as intentionally ungrounded parts can cause the circuit to trip.

"Arrived on site to inspect microwave/oven wall combo unit not working. Upon further inspection, I found the display blank and no keys responding. Checked the breaker and found it to be a GFCI breaker and it was tripped. Cycled power to the unit and checked error codes in diagnostics and found F6E4. I pulled the unit from the wall onto my dolly and tested all components at the back of the unit. All parts checked good. I cleared the code and tested the unit in Bake at 350 degrees and while testing voltage readings to the elements, the breaker tripped again. I removed and replaced the main control and cycled power to the unit. Retested and the breaker tripped again. I recommended that the customer have their builder replace the GFCI breaker and if they continue to have issues with the unit to call it in for service. Job completed."

"Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley, 1 roller, and belt worn and replaced all 3 parts. Tested unit and found all is functioning properly at this time."

"Arrived on site for water leaking. Found frozen drain in fresh food section causing water to leak from fresh food compartment to floor,removed compressor cover,removed extension tube,ran water through tube found obstruction in extension drain tube. Replaced drain tube,defrosted fresh food drain,checked water flow good.

"Arrived on site for no ice. Ran diagnostics pump not sending power to valve,ran valve weak to no water flow,replaced defective pump and valve,ran diagnostics all test passed.

Arrived on site for no ice. Found icemaker tray warped ran diagnostics icemaker failed. Replaced icemaker ran diagnostics all test passed ran fill test passed.

Arrived onsite and assisted with disassembly for door cleaning and replacing the upper door latch for the customer with a latch the customer had purchased. All checks good. Unit is now operating as designed.

Arrived onsite for overfill switch tripped and found suds leak. Cleared and dried water. Instructed customer on issue and advised on using less soap to wash to avoid future incidents. All checks good.

"Arrived on site and inspected refrigerator and found is unplugged, after reconnecting the power compressor will run for a couple of minutes and then start device trips. Replaced start device and this had no positive affect. Compressor will need to be replaced. Before rescheduling ensure refrigerator is still at location. This business has a good relationship with retailer and theres a high chance they might just swap it out."

"Arrived on site to install previously diagnosed parts, I installed the UI and then tested the unit. I found it still had the same issue. Due to this I also installed the paddles. I then tested the unit and it was no longer dispensing water when calling for ice.

"Arrived on site for no ice. At time of visit ice bin full,ran diagnostics all test passed"

"Arrived onsite for new f27 error code and non functioning machine following belt replacement. Replaced microcomputer, and symptom unchanged, replaced wl switch and symptom eliminated. Unit is now operating as designed. WL switch replaced within the year making the cause of failure fall under one year workmanship and parts warranty. Call back status honored and no further charge for service."

Arrived on site to test unit for right rear burner not igniting. Test unit and found clogged orifice. Cleared orifice and replaced burner head test unit and unit test good job complete.

"Arrived on site and replaced all parts diagnose by previous technician, after replacement confirmed washer is operating properly by running a diagnostic cycle, job complete"

Arrived onsite to install previously diagnosed part. Upon arrival I installed new control and tested unit and found unit operating as designed. Job complete.

Arrived onsite for dishwasher not holding rinse aid in its dispenser. Upon inspection I found that the dispenser was leaking. I replaced the dispenser and tested unit and found no more leaks and the unit ran as it should.job complete

Arrived onsite for MW wall oven combo showing F6 E8 on display I follow the steps outline in techsheet on page 10. Then I replaced the control W11448962 and tested unit and found unit operating as designed.job complete.

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left RC door side UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected refrigerator and found icemaker is off, after resetting icemaker it cycled properly dispensed the ice it had in the tray and refilled with water. Icemaker is working properly, job complete"

Arrived on site to test unit for unit not washing. Test unit and found unit not washing due to wash motor not coming on. Replaced sump and motor test unit and unit test good job complete.

Arrived on site To test unit for unit not washing correctly. Test unit and found unit not getting hot water. Ran hot water at the sink and unit working as designed. Advised customer to clean unit with white vinegar to help the unit. Job complete.

"Arrived on site for fridge powering off every few mins . Customer has had fridge off while out of town for few days . Powered up unit . Ran diagnostics on heater, fans , compressor, dampener and ice maker . Couldnt duplicate any power failure. No water leaks detected at time of service. Collected 151.54 cc job complete"

"Arrived to inspect no operation. I found the unit full of water and I removed it. The drain pump would hum, but there was no rotation until I manually rotated it and debris had lodged within the rotor casing. Due to the debris, I recommended and replaced the pump. I tested the unit within service test mode and it operated as designed. No leaks observed during service.

"Arrived on site for a refrigerator that is not cooling in the freezer section. Inspected unit and work area. Checked the freezer temperature and found it sitting at 33?F. Check the refrigerator compartment and found its sitting at 39?F. Check out one of the drawers in the fresh food section and had noticed a defrost issue in the refrigerator section. Removed the control cover and checked readings to the fresh food evaporator thermistor and the fresh food thermistor. Found the RC thermistor reading 7.99 k ohms (33?F) and the RC Evaporator thermistor reading 16.06 k ohms (12?F). Found the evaporator fan running and did not find the drip pan bowed. Spoke to JC and was advised to run test number four on the compressor. Ran through the compressor testing and did verify that when the unit rate reached at five, refrigerant was not flowing to the refrigerator section any longer. Was then advised the issue would be an issue with communication between the thermistors in control and replace both.

Arrived on site for a range that is not reaching proper temperatures. Inspected unit and work area. The customer advised that a home inspector had come through and mentioned the oven was below the sat temperature. Ran the unit up to 350?F and found it cycling between 383?F and 317?F. Unit was within range and operating as designed. Advise the customer the unit is working and how to calibrate the unit if further issues persist. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control user interface panel, backside panel, and two support end caps. Reassembled the unit and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived outside to install previously diagnosed part. Inspected unit and work area. Replaced the left hand upper track and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a refrigerator that is leaking water from the filter head. Did confirm the customers complaint and found water leaking out of the filter head whether that filter was in or not. Replaced the filter had assembly and tested the unit. Found the unit working as designed with no leaks present during water dispensing operation. The unit is working as designed. Call complete.

Arrived on site for a washing machine that is vibrating excessively. Inspected unit and work area. The customer advised that the unit seems to be working fine otherwise. She did say that the unit finishes the cycles. Ran the unit through a high-speed spin with no clothes in it and the customer identified that as the rattling shes seeing. I did inform her that this is normal operation and that her new unit is just a different design from a previous model. Customer did have a few questions about the unit and went over the user guide. Call complete.

Arrived on site for a washing machine that is still having problems. Inspected unit and work area. The customer advised that the issue with her unit this time is that it does not properly fill her washer. I asked the customer what she meant and asked if the water was entering the unit at all. The customer advised that the unit does fill with water but it does not fill up her basket. I did advise the customer that this is normal operation as this is an energy and water efficiency low water unit. I did advise that certain settings and certain Lowes will receive more water depending on various factors. I ran the unit through diagnostics and found no stored error codes. Ran the unit through a test cycle and the unit ran as designed. I called Whirlpool Techline and spoke to Leon SR# 7733937380. He advised that based on the current information because all individual components are working properly and the customer is able to finish each cycle that the unit is working as designed. He advised to make no repairs at this time. Call complete.

Arrived to instal previously diagnosed and ordered part. I removed the failed condenser motor and installed the replacement. I verified operation and the unit resumed cooling. No leaks observed during service.

"Washer flashing water error codes and random number at end of cycle . In talking to customer , he had done a hard power reset to unit . Since power reset he has used it multiple times . No longer having random numbers flash . No error codes . No water leaks detected. No repairs or parts replacement at this time . Job complete"

"Arrived to inspect not draining. I found the wiring was smashed under the unit and I corrected. The door switch would not fully contact and when it would fail, it would not react on the control, as the switch has multiple stages. I was able to adjust the door and switch assembly and the issue was resolved. No leaks observed using service. Warranty applied."

Arrived on site to install previous diagnosed part. Removed failed control and installed new. Found connector was replaced by previous tech. Powered unit on and tested operation. Found all operations and components working as designed. Spoke with customer on self clean . Job completed

"Arrived to inspect leak. Service test mode had F8E1, F9E4 stored in memory. I operated the unit in service test mode and found water leaking from the diverter seal. I removed and replaced the sump assembly and tested. Operational test good, no leaks observed upon completion of service.

"Arrived on site for refrigerator not producing ice after ice maker replacement. Inspected unit and work area. Attempted to cycle IM maker and found no response. Measured voltage to ice maker and found correct. Found ice maker motor failed/ opened. Removed failed IM and installed new. Tested ice maker operation, all tested good, no water leaks detected during service."

"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor and installed the replacement compressor, dye drier and service port. I vacuumed the system to 480 microns and then monitored for 15 minutes. Loosing none of the vacuum, I charged with the mfg prescribed refrigerant charge and tested. The unit cooled as designed, no leaks observed during service."

"Arrived to inspect no water or ice. I found the ice maker evaporator system was incorrectly manufactured and there was a very large ball of ice on the back wall of the unit. I advised we cannot service it due to the extremely high probability of failure.

"Arrived on site for refrigerator having a clump of ice in ice bin. Inspected unit and work area. Gained access to ice maker and found IM mold broken (see SD pic). Will need to replace IM. Removed failed IM and installed new. Assembled unit and tested ice maker operation while monitoring. All tested good, no water leaks detected during service.

"Arrived on site ,installed upper wheel mounts and rail stops . Job complete"

"Arrived on site for washer not going into wash cycle . Unit would just fill and drain pump would kick in . Got long drain error code . Ran diagnostics all checked normal. Ran normal wash cycle and unit would fill then drain pump would kick in . After examining installation found drain was just going out back wall onto ground . So causing water to flow out while filling . Instructed customer that drain hose has to be up at a certain amount so siphoning affect doesnt happen. Water leaks detected at time of service, job complete"

"Arrived on site for latch sticking and not allowing strike to enter latch . Replaced latch , tested unit all checked normal. No water leaks detected at time of service. Job complete"

"Arrived onsite to replace previously diagnosed parts for noisy compressor and not cooling. Upon arrival accessed compressor compartment. Found black sludge throughout compartment. Called tech line for assistance. Sent pictures to tech Adrian. Tech diagnosed Burnout SR#7733938025. Whirlpool will be reaching out to customer in 3-5 business days. No further repair at this time, unit sent for review."

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to access maker and tested voltage to IM and found correct. Found ice maker motor failed. Will need to replace IM. Removed failed ice maker and installed new. Assembled unit and tested op. All tested good, no water leaks detected during service.

"Arrived on site for microwave not powering on. Inspected unit and work area. Removed unit and tested fuse and found opened. Tested door switches and found secondary switch failed. Will need to replace switch and fuse. Removed failed switches and installed secondary and primary switch. Removed failed fuse and installed new. Tested operation and all tested good. Spoke with customer on repair and service performed.

"Arrived on site for refrigerator not producing ice or dispensing water. Inspected unit and work area. Tested water operation to verify failure. Tested with bypass in place and found dispensing as designed. Cycled ice maker and found operating. Found failed filter head. Will need to replace filter head assembly. Removed failed filter head and installed new. Assembled unit and flushed water filter. All tested good, no water leaks detected during service.

"Arrived on site for dryer not starting cycle. Measured incoming voltage to dryer and found correct. Disassembled unit and measured fuses and element. Found opened/ failed thermal fuse. Removed failed fuse and installed new. Assembled unit and tested operation. All tested good.

Arrived on site for fridge ice maker not producing ice.I inspected the unit and work area. I found the ice maker failed. I installed the new ice maker and tested it. It is now working as designed. Job complete.

Arrived on site for ice maker not producing ice. I inspected the unit and work area. I found a piece of ice holding the ice maker arm up. I removed the ice and the unit started to harvest and cycle water. The unit is working as designed. Job complete.

"Arrived on site for ice maker over producing. I inspected the unit and work area. I found the ice maker no registeri g the bin is full. I replaced the ice maker and found the original arm too short. I installed the extended arm. I tested the unit and found it working as designed, and registering the bin is full. Job complete."

"Arrived on site to install previous diagnosed part. I gained access to the console and replaced it with new. I powered the unit on and checked for model serial information on diagnostics and found none. I called Techline and spoke to Adrian, I advised him of my findings. He stated the unit is not repairable. I received sr# 7733936529. Job complete."

Arrived on site for range bake not working. I inspected the unit and work area. I found good voltage to the unit the oven elements intact. I replaced the control and tested the unit. I found it working as designed. Job complete.

"Arrived onsite to install previously diagnosed pat. Upon inspection I found that the tray crossbar was broken and the tray itself was warped making contact with the back element causing it to shot to ground. Orange the tray and the crossbar. Element was installed.Office to reschedule.; ordrng 1 W10282957 (TRAY HIDDEN BAKE CROSSBA) and 1 W10318198 (TRAY, HIDDEN BAKE)"

"Additional notes- cover stand-off/mount, drain tube custom, 2 hrs.Arrived to inspect water in bottom of chassis. I found the drain tube had plugged and I was able to clear it. The unit will require leveling and correction of the mounting of the evaporator cover and replacement of the cover gaskets. The drain tube will need to be replaced with a larger diameter tubing to prevent future issues. Unit will require two hours service to be authorized by warranty company to perform repairs. No leaks observed during service. Office to contact CX to arrange return service. ; ordrng 1 W10452370 (Evaporator cover) and 1 3-60180-002 (Gasket, Evap Cover, LH) and 1 3-60180-001 (Gasket, Evap Cover, RH) and 1 W10862416 (Part Research, Drain Grommet, and 1 TechGConly (GCO please)"

Arrived on site for ice not dispensing. I inspected the unit and work area. I tested the ice dispenser and could hear the motor running. I gained access to the impeller and found it stripped on the motor. I am ordering the motor and impeller to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11310391 (Dispenser motor) and 1 WP63052-2 (Impeller)

"Arrived on site for vent hood buttons not staying on. I inspected the unit and work area. I found the control buttons not locking. I am ordering the correct control per the model number. I could not pull up any warranty in entitlement. I reached out to claims and they found the same. I advised there is a charge for today. ordrng 1 W10851619 (Control)"

Arrived on site for ice maker not producing. I inspected the unit and work area. I found the ice tray empty but able to be removed. I found the icemaker not cycling. I am ordering silicone to seal the air gaps and the ice maker. The office will reschedule when we have eta on the parts.; ordrng 1 DA97-15217B (Icemaker) and 1 WP482338 (Silicone) and 1 Autho (Autho)

"Arrived to inspect ice clumping and dispensing issues. I found the ice had a moderately clumped consistency within the ice bin, but there were signs of sublimation from excessive ice bin airflow. The FC measured at 9F, but the sealed system was running and I assume it is within specifications. I found the right RC door sagging and not positively compressing the ice chute-to-bin gasket and I corrected. Further inspection revealed the FC door was warped at the bottom of the door liner and will not hold the gasket as designed. The right RC door gasket had started to tear at the bottom flap and will require replacement. The bin will need to be replaced to ensure positive seal at the ice house opening. Office to order FC door, ice bin and RH RC door gasket and ice bin. No leaks observed during service. ; ordrng 1 W10830274 (RC Gasket, RH) and 1 W11435351 (FC Door, SS) and 1 W11185686 (Ice Bin)"

Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not running and installed new start device. Found no change in operation and compressor will need to be replaced to complete repairs. Spoke with Suzie and she will be ordering pars for repair. Office to set return appointment for 3 hours.; ordrng 1 R600 (R600)

Arrived on site for dishwasher needing previously diagnosed console panel and control upon arrival confirmed issue. Found after disassembly that unit had a fully corroded ui control and couldnt power up unit. Called techIce and spoke with Robert & joel sr#7733917979. Was instructed to return with previously ordered parts as well as vent motor and required seals and ui control. Office to reschedule once availability of parts is known; ordrng 1 W11265187 (Console seal) and 1 W11414079 (Ui) and 1 W11038720 (Vent fan) and 1 W11184028 (Vent gasket)

Arrived on site for a range that is not heating properly in the oven and has a burner that is burning their food. Inspected unit and work area. The customer advised that the right front burner seems to get excessively hot and theyre having to change the temperatures below where they feel like they should have to in order to get the cooktop to work properly. Detest the unit and found the unit cycling as designed on a low and medium cycles. I did inform the customer that the bigger burner is a higher wattage burner and will be a lot hotter than the smaller burners or the dual. Check the oven and found the bake element in Vairo elements both working. Check the TOD and found it closed. Check voltage to the unit and found proper voltage. Found the oven would initially send voltage to the elements but would kick off within about six minutes when the unit was supposed to be preheated. The unit only got to 115? before power was shut off to the elements. Check resistance on the oven thermostat and spoke to SW. Was advised the issue would be with the control and sensor. She advised that the control was getting a reading temperature of 200? but was still not heating. Spoke to SR due to their control being out of stock and was advised that the unit control is not re-buildable. Ordering part in the office will need to contact American home shield due to item. Please contact the customer if parts are found in authorization is given.; ordrng 1 9762184 (Control)

"Arrived on site, inspected refrigerator and found fresh food evaporator is frozen over. Will need to replace temp scroll fan and harness; ordrng 1 Freshfoodevaporatorharness (Parts research)"

"Arrived on site 10 inspected cooktop and found all but center burner were converted to propane properly. Attempted to remove orifices and outer one stripped. Will need to bring back orifice holder, and correct orifices for propane. Cooktop is also mounted to counter and there is a wall oven installed underneath it. Wall oven will need to be uninstalled before cooktop can be unmounted, technician will need a flat appliance dolly to pull wall oven out onto; ordrng 1 W11209432 (Orifice holder) and 1 W11205318 (Lp orifice kit)"

"Arrived on site to inspect refrigerator doors not closing. Upon further inspection, I found the right RC door closed but open approximately 1 inch. I attempted to close the door and it slowly reopened on its own. Inspected the hinge and found the outermost screw loose. I attempted to tighten the screw and it would not tighten. When opening the right RC door, the hinge would not engage the switch arm until the door was approximately 4-6 inches open. I advised the customer of my findings and am ordering all of the right RC door upper hinge parts including screws. Office to schedule return service, no water leaks observed during service.; ordrng 1 WPW10485980 (Top hinge) and 1 WP2316804 (Spacer) and 2 W11474472 (Screw)s and 2 WP2316859 (Bushing)s and 1 W11218690 (Hinge) and 1 W11403572 (Bracket) and 1 WP8281164 (Screw) and 1 W11370632 (Screw) and 1 W11354227 (Screw)"

"Arrived on site to inspect refrigerator ice dispenser not dispensing. Upon further inspection, I removed the ice bin and tested the ice dispenser and found the motor operating properly but the yoke is stripped and not turning the ice bin auger. I advised the customer that the part is out of stock and the office will contact them, once the part arrives, to schedule return service. I am ordering the dispenser motor and will return with all prescreened parts. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 W11310391 (Motor)"

"Arrived on site for a refrigerator that has a light that is out in the refrigerator section. Inspected unit and work area. The customer advised that the refrigerator light does sometimes work but that sometimes it gets cut and does not illuminate the refrigerator section. Was able to replicate the issue when the switch was opened slowly. Was able to pull it back just a hair to get the light to turn on when this deadbolt. The unit will need a new door switch for repair. the door switch in is an out of stock and PSP item. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11123941 (Door switch)"

"Arrived on site for refrigerator leaking as well as not dispensing water/ice. Upon arrival confirmed issues. Found drain line clogged, cleared line. Found dispenser switch corrosion had cause display console to fail. Will need need display/console asm availability known before office can reschedule.; ordrng 1 DA97-12088R (Dispenser cover/control)"

Arrived on site to test unit for broken ice maker. Found ice maker needs replaced and valve is weeping. Ice maker I was sent with is damaged. Needing ice maker. Office to reschedule. ; ordrng 1 5989JA0002X (Ice maker)

"Arrived on site for a refrigerator not cooling. Upon arrival the unit was on and above 70?F in both compartments. I found the compressor not turning on and checked voltage going to the inverter. I found it good. I installed the inverter and the unit was still not working. I found the RC UI was not working and tested voltage to it. I found it good. This indicates a bad UI also.; ordrng 1 WPW10468940 (RC UI)"

Arrived on site to install previously diagnosed parts. I installed the mullion. When going to install the caster wheel I found the pin was not removable without damaging the pin. Due to this we will need to order a new pin and use a dremel or punch to remove the pin. We will need two techs in order to get enough room under the unit to do so. Office to reschedule and get autho? ; ordrng 1 DA61-01920A (Pin) and 1 Autho (Autho)

Arrived on site for a refrigerator not cooling in the RC. I tested temps and found the RC at 58?F and the FC at 20?F. I gained access to the evap cover and found several inches of ice over the cover. This indicates a defrost issue. I then gained access to the main control to ohm out the thermistors. I found the FC thermistor significantly off. Due to this I am ordering the fan harness to replace. I am also ordering the fan motor due to it running so long within the ice build up. I advised the customer on turning the unit off to thaw for at least 72 hours prior to service. Office to reschedule. ; ordrng 1 W11581973 (FC Fan Harness) and 1 W11559968 (FC Fan Motor)

"Arrived on site for water leaking. Pulled unit out from enclosure,found water valve corroded causing water to leak,unit will need filter head assembly and valve,unable to shut off water supply valve. Customer will need a plumber to replace shut off valve before return visit. ; ordrng 1 WR17X12512 (Filter head)"