Arrived on site for control screen stuck. Upon arrival inspected unit and found UI is not responding. Power cycled the unit to reset controls. Restored power and test unit. UI panel is now responding. Found customer has not connected to wifi. Customer is have connection issues. Advised customer to contact WiFi team. Preheated oven to 350. Unit is operating as designed . Job complete

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was not spraying water. Entered diagnostics and found error code F4E3 bad wash motor. Gained access to remove old sump and motor and replaced it with new one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.25oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was oven panel no sitting on correctly. Reinstalled it correctly. No leaks where observed during service."

Arrived onsite for vent hood fan making noise. Replaced the fan and tested unit. The fan is operating as designed.

"Arrived on site for oven with a error message. On inspection found the main screen on the oven had the error messages F9E0. The customer informed me that she had reset the breakers. I asked her to show me what breakers she had reset, we went out to the garage to the panel. I informed the customer the breaker for the oven was on the side of the house. I reset the breaker for 30 seconds and when I went back in side the oven was back at the Home Screen and the error was gone. I heated oven to 350? and the unit is operating as designed."

Arrived on site and inspected range and found handle has fallen off. Reassembled door and it will now open and close properly and handle is secure. Job complete

"Arrived on site for fridge not making ice . Found bail arm not in IM properly . Reinstalled arm , ran harvest . Unit harvested and filled properly . No water leaks detected at time of service. Job complete ."

"Arrived on site ,replaced blower motor. Ran preheat . All checked normal. Job complete"

Arrived onsite for a refrigerator with damaged doors. I replaced the doors and badge. Call complete.

Arrived onsite for a refrigerator to possibly replace previous ordered parts. After removing the evaporator cover I found one of the connectors between the thermal fuse and defrost heater harness burned up. I replaced the defrost heater and now the unit will work as designed. Call complete.

"Arrived on site to diagnose washer that is making noise when running. On arrival, spoke with customer who advised me they have an extended warranty and this should be covered. Found wrong information entered in ticket. Customer needs to contact extended warranty to set up service. No work performed."

"MED4500MW0 Arrived to inspect heating issue. Prior to my arrival, the customer had found and removed a large amount of debris from the venting system and the units operation resumed nearly normal operation. I found the venting required further adjustment and after performing, the unit heated and cycled within expected temperatures. Operational test good."

4-3 and 7-1 stored in memory. I allowed the unit to go into test mode and it failed to run the circulation pump and voltage was present. I removed the sump and inspected and found the rotor had failed and cracked longitudinally causing the circulation pump to not operate. I removed and replaced the sump assembly and tested. All normal functions returned and the unit operated as designed. No leaks observed during service.

"Arrived on site for ice machine leaking. Upon arrival found unit uninstalled and sitting in middle of floor in vacant home. After inspection of all hoses and connectors I then installed unit and ran multiple tests. Found unit making ice and not leaking anywhere through bin, filter housing, valve hoses. Reassembled unit and insured it was installed correctly. Left unit in off mode upon completion since home hasnt been completed yet. No leaks during tests. Call complete"

Arrived on site for washer needing previously diagnosed control. Upon arrival reconfirmed issue and installed ACU. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

"Arrived on site to diagnose dishwasher that is having issues pulling out the top rack. Examined unit and found top rack hard to move. Found the right front wheel was stuck above the track, and had been since delivery. Right front wheel was never actually seated in the track from factory. Reinstalled upper rack and tested. Verified all working as designed. Repair completed."

Arrived on site to install new ice door to resolve ice melting in bucket. Replaced ice door assembly and tested. Verified proper seal on new door. Repair completed.

Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the slider and gearcase and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite to replace faulty compressor. Upon arrival inspected unit. Found unit plugged in and running. Opened doors and unit is cooling. Original complaint is not cooling in FF section. Compressor is running. Disassembled and aced evaporator compartment. Found good frost pattern. Took pics and sent to service management. Inspected ventilation and cleared styrofoam debris. Fridge section is cooling. If symptoms persist recommend returning with evaporator fan, control and thermistor. Job complete"

Arrived on site to diagnose a refrigerator that was not cooling properly. Found fc door had not fully closed properly at some point causing ice buildup on evap. Unit is working properly at this time and no leaks were found at time of service.

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, the customer advised the unit Mae ice for a brief period of time since the previous repair. I tested temps in the FC=9 degrees and RC=39 degrees. When I tested the temps in the RC section, I found ice built up on the ice bin door gasket, ice built up at the back of the ice box and moisture running down the ice bin door. I removed the ice box and found ice on the top section of the adaptor and found no gasket on the back wall where the ice box meets the back wall (photos). I removed the deli drawer and found water in the bottom of the RC section and ice beginning to build up on the RC evaporator. Found the RC evap drip pan badly warped causing water from the evap,defrost to collect on the left side of the pan and eventually freezing up. I placed the unit in diagnostics and tested the fans and found the RC evap fan motor struggling to come on. Also found the UI digits fading and after cycling power to the unit, the deli control failed to come on. I advised the customer of the many repairs the unit needs and they advised that they would not put anymore money into the unit and would buy a new one. I advised my service manager (CS) of my findings. No repairs made at this time and no water leaks observed during service. Job completed."

"Arrived on site to test unit for low ice production. Found water barely pouring into water reservoir. Also found bin thermistor was disconnected. Secured connection and removed filter, water now filled properly. Advised customer new water filter is bad and needs replaced. No leaks detected. Job complete."

"Arrived on site and inspected refrigerator and found water filter housing is leaking. After replacement new one is still leaking. Water filter is new. New housing is defective, customer will contact office if they wish to continue

"Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Found valve struggling to provide water to unit. Replaced valve and tested. Still, adequate water not supplied. Tested supply line and found insufficient water flow. Job complete"

"Arrived onsite for washer with error codes and not draining properly. Upon arrival inspected unit. Ran diagnostics and found stored error code 9/1, 4/0, 0/1, 5/2: also found small leak coming from door having caused base board damage on left side, took pic. Disassembled and inspected. Manually drained water. Found drain pump clogged. Removed debris and cleaned. Reassembled and tested. Unit is draining properly. Found that leak was caused by debris between door glass and seal. Cleaned for customer. Unit is now operating properly. No leaks present at this time. Job complete .

"Arrived onsite and found unit had shorted fuse. Uninstalled and disassembled to isolate issue and determined hi voltage circuit at fault. Tested and found shorted capacitor. Completed repair and tested. Unit is now operating as designed. Advised customer on repair. All checks good

"Arrived on site for washer not washing properly . Found slider collier out on position ,wash plate stripped out and oil on stator and coming up from shaft .

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not draining all the way. Tested unit and found the filters clogged up. Used shop vac to clean out the drain and found a straw and had tie stuck and rust from racks. Advised customer that it would be best if they replaced unit with a new one due to the stuff I found.

"Arrived on site to inspect microwave, inspect the unit and work area. Customer had microwave on countertop because took it down. Tested unit and found there was no power to the control. Disassembled unit install new control and new filter control. Tested unit and found that operating as designed. Job completed."

Arrived onsite for a washer not filling with cold water. I checked stored error codes and found none. I found 123VAC to the cold valve and it was not opening. I replaced the fill valve and tested the machine. All is working as designed and there were no water leaks present at the time of service. Call complete.

"Arrived on site to test unit for loud squeaking noise. Found roller wheel was damaged. Replaced wheels, idler and belt supplied with repair kit. Unit now working as designed.

"Arrived on site and inspected washer and found hub is wallowed out, gear case is leaking oil, attempted to remove wash plate and it is seized

"Arrived on site for water leaking. Found frozen drain,cleared ice from drain checked water flow through drain water draining correctly.

Arrived on site for no ice. Found warped icemaker tray replaced icemaker assembly ran diagnostics ran icemaker harvest passed ran fill test passed.

Arrived on site to test unit for not drying. Test unit and found unit actually not washing. Heating element working but unit not spraying any water. Will need new sump and motor.

Arrived on site to replace cover and sroings. Replaced all parts test unit and unit test good job complete.

"Arrived on site for a wall oven microwave combo that is resetting itself and showing a power outage every 30 minutes. Inspected unit and work area. Customer advised they can clear the code and be able to use the machine but if it does it in the middle of a cooking cycle, the unit will turn itself off. They did advise that the light does come on when they open the door. Ran the unit through diagnostics and found an F6 E0 (oven user interface lost connection) error code. Tested continuity on the wire harness between the control and the user interface and found proper continuity. Per the tech sheet, advise the customer of the issue would most likely be with their user interface but did explain that their control may be causing the problem. The customer is aware that if the control is needed, that would be an additional fee. Replaced the User Interface control panel and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite and replaced valve and cleared small frozen blockage from the icemaker fill. Advised customer on repair

Arrived onsite and found unit with evidence of a leak. Determined after testing with back cover off that the only leak was from the connection from the hose to the valve hot water side. Cleaned and tightened water connections. Tested unit. Unit is now operating leak free at time of service.

"Arrived on site for a dryer that is taking multiple cycles to dry clothes. Inspected unit and work area. Customer advised that theyve noticed an airflow issue from within the unit because even after they pulled off the vent hose, there is very little airflow coming out of the dryer and the unit still heats and tumbles. Disassembled the unit and found a box cap, and a big lint ball stuck in the bottom of the blower wheel housing area. Removed all the obstructions and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a cooktop that is flashing an F47 (power supply issue coming from the ACU) error code on the right two burners. Inspected unit and work area.

"Arrived on site for a washing machine that is not getting past the sensing portion of the cycle. Inspected unit and work area. Did confirm the customers complaint and found that whe the unit would start to spin, the lights on the control would flicker and then go out. Check voltage and polarity and found proper voltage and polarity to the unit. Took an amp draw off the unit when it was starting to go into spin and found it only pulling 7.1 A. Check the capacitor for proper resistance and found proper resistance. Checked voltage at the main control to the unit when the unit was agitating in spinning and found voltage drop coming into the control but the unit would stay on. Spoke to SW and was advised to go ahead and replace the control but that it sounded more like an electrical supply issue with the voltage dropping whenever the unit was attempting to agitate or spin. I explain to the customer that voltage should not drop when the unit is running. I replace the control and advise the customer if any other issues persist, to fix their electrical supply. Call complete."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=49 degrees & FC=31 degrees. I checked the compressor and is was very hot to touch. I disassembled the FC section and removed the evap cover and found no frost pattern on the evaporator and found a ball of ice in the upper left corner on the cap/suction tubes (photos). Also found a small amount of dye on the evaporator at the cap tube/suction tube area (photo). Also found both RC door gaskets badly torn. No water leaks observed during service, job completed."

"Arrived on test unit for not opening after cycle completed, replaced previously diagnose control and pressure switch, customer accepted replaced parts and tested unit, all components are working properly

"Arrived on site for water and ice not working. On inspection found the water reservoir frozen, I defrosted the reservoir and tested the water. The water was working after the defrost, I add the sealer gum around the evap cover and reassemble the unit. No water leaks detected during service

"Arrived on site and inspected washer and found gear case is leaking oil. Customer will contact office if they wish to continue, job complete

"Arrived on site and inspected dishwasher and found, Wash motor has failed,After replacement started dishwasher on a normal cycle and it is working properly, job complete

Arrived on site and inspected dishwasher and found a piece of porcelain stuck in drain hose catch valve keeping water from draining. After removing porcelain dishwasher will drain properly

"Arrived on site and replaced both modules diagnosed on previous visit, cooktop will now power up and after setting model version confirmed all elements are heating properly. Job complete

"Arrived on site and replaced control panel diagnosed on previous visit in November

Arrived on site for dryer not running . Found checking power at terminal block that outlet is dropping a leg . Advised customer to look at outlet or breaker . No lint build up at time of service. Job complete .

Arrived on site to test unit for not cooling. Found run cap and start device had vibrated itself off. Secured run cap and start device and secured with retention clip. Compressor running and pulling .9amps. Condenser and evap motor working as designed.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found tub dented causing unit to leak onto circ pump motor. Due to nature of repairs needed and age of unit customer wants to talk to whirlpool prior to any repairs.

Arrived onsite for range oven not heating and smelling gas when in use. Inspected unit and tested verified proper ignition and burner tube flow. Burner was functioning and blue flame throughout. Unit heated to 350 degrees and cycling properly. Each ignition energizing properly and no hesitation. Through testing did not get excessive gas odors. Could not duplicate any issues. Unit is functioning properly. Job complete

Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and console. And tested unit and found nothing change. I am ordering the heating elements for the lower oven and return with the thermistor one 07/03/23; ordrng 1 W11545804 (ELMNT-BAKE) and 1 WPW10260252 (ELMNT-BROL)

Freezer frozen shut and service cannot be performed today. Office to reschedule for soonest availible appointment. ; O-emld tckt

Arrived on site for refrigerator that is not cooling. Inspected unit in orange area. Did confirm customers complaint and found all fans running. Found no frost pattern on the evaporator. Check behind the unit and found the compressor running. Took an amp draw off the compressor and found that compressor pulling .6 A up to .656 A. Found the compressor hot to touch and 80? inside of the freezer and refrigerator compartments. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours on the return trip.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11504449 (Cap tube to evaporator coupler) and 1 W11506619 (Suction line to evap coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)

Arrived onsite to install previously diagnosed parts. I installed the left RC and switched all the components out. Removed the water valve and replaced the tube to the icemaker due to a tear in the fill tube for the icemaker. Tested unit and operating as designed. Went to install the right RC gasket and I had the wrong gasket. No water leaks detected during service ; ordrng 1 W10830274 (RC gasket)

Arrived onsite for a refrigerator that ice goes everywhere when dispensing it. I found the ice chute not staying clipped on. Ordering WPW10435760 GUIDE-ICE. RS for Thu 3/9.; ordrng 1 WPW10435760 (GUIDE-ICE)

Arrived on site to test unit for gas smell on the right rear burner. Test unit and couldnt get a reading. Will need to replace manifold and tubing for right rear burner. Office to reschedule ; ordrng 1 W11167099 (Right rear tubing)

"Arrived on site to install previously diagnosed micro computer, replaced part and tested F27 error code still present, inspected air trap and pressure sensor, all in good working order, attempted to clear error code but system would not, called tech line to diagnose further per tech line since the code is not clearing the system is still acting as like there is a problem, recommend replacing the UI display board, ordering part and additional parts to ensure completion office to reschedule ; ordrng 1 W11475812 (UI display board) and 1 WPW10448876 (Pressure sensor) and 1 W11252474 (Pressure hose) and 1 WPW10730972 (Drain pump)"

"Arrived on site to diagnose refrigerator that is making noise when RC door is opened and closed. Customer says noise sounds like something is struggling. Tested unit and found the damper motor is surging and making noise, not opening or closing smoothly at all. Ordering damper to resolve. Return visit set for 3/8, early am needed. ; ordrng 1 W11164593 (Damper)"

"Arrived on site to test unit for not latching, tested unit found strike broke causing unit not to latch, ordering strike office to reschedule ; ordrng 1 W11457841 (Strike)"

Arrived on site for odor issues. Removed compressor cover found brown residue in drain pan causing foul odor while condenser fan runs. Ordering a new drain pan; ordrng 1 WPW10655367 (Drain pan)

"Arrived on site. Unit powered on compressor not running diagnosed a defective compressor checked for leaks found uv dye on evaporator found hard bend almost crimped closed suction line called tech support sent pictures will continue with repairs. Ordering compressor,evaporator and drier. SR#7735863981; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 W11506635 (Access valve)"

Arrived on site for refrigerator not shutting left side fc door properly. Upon arrival confirmed issue and found left side door gasket wrapped outward and catching on rc door. Tried reshaping gasket but found gasket was pulled to tightly in liner and wouldnt realign. Ordering new door for repairs and will need office to reschedule once availability of parts is known.; ordrng 1 W11108865 (Fc Door)

"Arrived on site for washer leaving load very wet . Found basket moving around in tub slightly . Ran test wash and sounding loud in spin . Ordering gearcase , hub , wash plate , cam . Call to set return . No water leaks detected ; ordrng 1 W10834890 (Wash plate)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator stoped cooling. Tested unit in diagnostics and found the compressor not coming on at all. I tried replacing the Orion board but was not the correct one. Im ordering the watt inverter kit, main control and Orion. Scheduled to return on 3/09/23. No leaks where observed during service. Customer is aware if these parts dont fix the cooling issue compressor will be needed and parts are on back order.; ordrng 1 W11336586 (Orion board) and 1 W11533213 (Control kit) and 1 Watt-inverterkit (Watt-inverter kit)"

Arrived on site to test unit for no ice production. Temps were correct in compartments. Found no restrictions in channel to ice maker compartment. Ice mold had ice. Found error E5. Thermistors in range. Spoke with Techline and advised to replace UI and icemaker. Office to reschedule. ; ordrng 1 W11578046 (UI) and 1 W11579560 (Icemaker)

"Arrived on site to test unit for squeaking noise and vibration noise. Found belt slipping and inlet valve was louder than normal. Recommend replacing valve assembly, cam and belt. Office to reschedule. ; ordrng 1 W11513255 (Valve) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"

"MVW6230HW1 Arrived to inspect no operation. I found the unit had a very acrid odor from the control area and the drain pump measured 1.7 ohms. I removed and replaced the control and pump and found the door latch had failed, so the unit could not be calibrated or tested any further due to lid position sensing failure. Returning tech will need to calibrate and complete testing. No leaks observed during service. ; ordrng 1 W11394572 (Latch Assy)"

"WRV986FDEM01 Arrived to inspect ice reduction issue. I found the FC would only get down to 22?F, during the entire service time. Measuring condenser temperature, I found the inlet temperature at only 115? and the front of the condenser had dropped to 81.1?, denoting loss of the compressors ability to move refrigerant as designed. Office to order sealed system service parts and contact the customer to arrange sealed system two hour return service. No leaks observed during service. ; ordrng 1 W11492867 (RC Evaporator) and 1 W10832994 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 2hrsSealedSystem (2 hour service)"

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gear case, cam, belt, inlet valve, and shield and tested unit and found unit not latching shut will end the latch and control next trip. Office to reschedule.; ordrng 1 W11307244 (LATCH) and 1 W11170319 (CNTRL-ELEC)"

"Arrived onsite for refrigerator not cooling at all. Upon arrival inspected unit. Unit was unplugged. Powered unit and compressor would rattle loudly and click off. Compressor has failed internally. Ordering 2 hr sealed system repair. Ordering compressor, dryer and access valve. Unit R600 copper cap tube. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived onsite for microwave light not functioning. Upon arrival inspected unit. Found control not sending voltage to housing. Will need control replacement. Set return for Thursday the 9th. Ordering control. Returning with bulb and housing. ; ordrng 1 W11552018 (Main board)

"Arrived onsite for a MW that has no power. Upon inspection I found that there was good power at the wallUpon further inspection I found that the fuse on the filter board was blown. I replace the filter board and got the unit to power on. I then tested the unit and found the fuse blew again I am ordering mag, cap, diode and the transformer and returning with the interlocks to continue with the diagnostics. Office to reschedule ; ordrng 1 W10422269 (Filter board) and 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (CAPACTR-MG) and 1 W11256462 (DIODE)"

Arrived onsite for refrigerator not cooling. On inspection found a ice ball on the right upper corner of the evap. Ordering parts to fix the unit.; ordrng 1 W11547313 (Compressor assembly) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506621 (Coupler) and 1 W11644420 (Condenser) and 1 W11506623 (Coupler) and 1 W11504432 (Coupler)

"Arrived on site for cooktop burner igniter lose. On inspection found the front left igniter is lose. Did not have the part on truck, had reschedule the customer.; ordrng 1 W11507531 (Ignitor)"

"Arrived on site for fridge job . Customer mentioned IM is not working . Found IM not harvesting . Ordering IM , fill tub, valve ,connector , perma gun . No water leaks detected at time of service. Call to set return . ; ordrng 1 W10826573 (Ice maker) and 1 W11232777 (Valve) and 1 Permagum and 1 W11365533 (Fill tube) and 1 2300868 (Connector)"

Arrived on site for control issues . Found touch screen in door had failed . Un did harness . Screen would start to display then go blank . ; ordrng 1 W11186013 (Door)

Arrived on site to diagnose a microwave that is only running for 22 sec and not heating. Found magnetron thermistor at 9k ohms and it should be 27k ohms. Thermistor will need to be replaced to complete repairs. Return date set

Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacementordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)

"Arrived on site for a refrigerator that is not making ice and has lights out in the refrigerator and freezer sections. Inspected unit and work area. Found both upper lights in the refrigerator and freezer lights flickering. Ran the unit through diagnostics and checked the ice level sensor, ice box fan, and ice box thermistor. All checked good. Found temperatures within range of the unit. Ran through an icemaker harvest and fell and found almost no water inside of the icemaker so ice did not dump. Was able to fill the icemaker in service test number 45. Ran through icemaker error codes in test 56 and found an E5 indicating a bad ice maker thermistor. I did explain to the customer that because the temperatures in the freezer and refrigerator were at proper temperatures, the issue would either be with the icemaker or control. I explained there is no way to determine this but that the ice maker are the most common failure. Went to replace parts and found both parts had not been ordered due to them being out of stock. ; ordrng 1 W11579560 (Icemaker) and 1 W10695459 (Freezer module)"

"Arrived on site to diagnose refrigerator that ice melting / leaking, and freezer wasn't cooling as well. Examined unit and found stuff in freezer was not ice cold, but also the Pantry control was shorted. Found water under pantry control causing it to fail. Due to the DC loads running through that control it may be causing multiple failures and needs to be replaced first. ordrng 1 WPW10677119 (Pantry Control)"

"Arrived on site to diagnose microwave oven combo that is not heating. Examined unit and found microwave counts down, but doesn't heat. Relays on the control aren't triggering. Customer said when they opened door prior it just flashed and went out. Fuses checked good, voltage is good and present. With light out and control unresponsive, failure appears to be in the MW control. ordrng 1 W10886919 (Bulb) and 1 WPW10350780 (Control)"

"Arrived onsite to test unit for not cooling, tested unit found a ball of ice formed on the incoming refrigerant line but rest of evaporator is warm, unit has a failed sealed system, will need evaporator, compressor, access valve and dye drier, parts are still covered under warranty; ordrng 1 W10316760 (Thermistor kit) and 1 WPW10466675 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Uv dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

"Arrived on site to diagnose a refrigerator that is not cooling properly. Called tech line and they deemed issue a wiring harness failure in the cabinet.

Arrived onsite for dishwasher not running or not running all the time. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor not energizing and no heat. Ran test and found motor not energizing until the end of the test cycle. No heat due to wash motor error. Putting customer down for Thursday the 9th. Customer will contact office depending on outcome. Collected for diagnostics.

"Arrived onsite for a washer that will not agitate or spin. upon arrival, I tested the unit and found that it was struggling to agitate. I got it to agitate by helping it along by hand same issue with the spin which is a sign that the capacitor is going out or has gone out. I am ordering the cap and setting return date ; ordrng 1 W11158830 (Cap)"

Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacement because they are also sticking when rotating ordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)

Arrived on site for oven controls controlling opposite ovens . Found harness reversed . Switched harness . Test and found controls controlling correct oven . No gas leaks detected at time of service . Job complete

"Arrived on site , replaced valve and used fitting . Ran dispenser test . No water leaks detected at time of service. Job complete"

Arrived on site to test unit for door not closing all the way. Test unit and found door closing correctly and noise is when cooling fan goes from speed 1 to speed 2

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site for Exhaust fan not blowing properly, flap missing. Upon arrival inspected unit and found damper in cabinet. Test fan and Found blower is installed incorrectly and blowing forward. Need to reinstall blower. Removed microwave from cabinet. Removed blower and reinstalled in correct position. Installed damper that was provided. Test unit and is operating as designed. Job complete"

Arrived on site to diagnose a refrigerator that is not dispensing water or ice. Found ui locked up and reset unit by power cycling it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for no ice. Customer stated he found door harness damaged and is contacting kitchenaid for assistance. No service provided, no fee collected."

Arrived onsite for a dishwasher door that will not stay open. I found the hinge pads broken. I replaced the pads and the door is functioning properly. Call complete.

"Arrived on site to diagnose refrigerator leaking water out the front of the unit again. Examined refrigerator compartment and found water pooled under the deli drawers in the bottom. Found water in evap drip pan as well. I used a borescope and checked the drain hole, and found the drain was completely choked out by foam. I was able to bore through the foam and open up the drain hole so the unit could properly drain (pictures in SD). Verified proper function. Repair complete. Called into tech line and documented under SR 7735864536. If issue repeats it needs to be called into tech line with pictures."