We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/22/2021
Arrived on site to test unit for not producing ice. Ran diagnostics and found recirculating pump and reservoir pump not engaging during diagnostics. Verified proper voltage 14.2vac. All other components engaged as designed. Needing recirculating and reservoir pumps. Office to reschedule. ; ordrng 1 W11325175 (RECIRCULATING PUMP ) and 1 WPW10489125 (pump)
We serviced a
GE WASHER
Model WHDSR109J5WW
Near San Marcos, TX 78666
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not filling correctly, upon inspection found the unit did fill and completely overfilled and didn?t move the time. Ordering full timer and sensor. Cleaned up water completely with shop vac. Ordering parts. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 WH01X10310 (washing machine knob) and 1 WH02X10093 (ring compression) and 1 WH11X10049 (dial asm) and 1 WH12X10337 (timer asm washer) and 1 WH12X10378 (switch pressure) and 1 WH1X2117 (pin) and 1 WH41X365 (hose,water level)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for not draining. Found knockout on garbage disposal was not removed preventing unit from draining. Removed knockout, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Georgetown, TX 78633
Lou
Job Details: 05/22/2021
"Arrived on site to inspect microwave/oven wall combo unit not operating. Upon further inspection, I attempted to test the microwave and when I entered the time of 5 secs and see start, the microwave failed to come on and the screen showed 1 minute. Placed the unit in diagnostics and checked error codes and found F6E4. Cleared the code and cycled power at the breaker for 1 minute. Attempted to use microwave again and this time I see the +30 secs button and the screen showed 5 seconds and failed to turn on. I am ordering the main control (F6E4) and console and will return with all prescreened parts. Office to schedule return service due to availability of parts.; ordrng 1 W11261167 (Main control) and 1 W11297728 (Console UI) and 1 W11325603 (Microwave control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Canyon Lake, TX 78130
Noah D
Job Details: 05/22/2021
"Arrived on site to inspect unit for not cleaning dishes, upon inspection found the units pump not working, Replaced pump and motor with no issues, no leaks found. Tested and pump started. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for leak from left side. Found vent was leaking. Also found third level spray arm keeps falling off. Recommend replacing vent, deflector, third level spray arm and retainer, office to reschedule. ; ordrng 1 WP3400918 (upper spray arm ret) and 1 WPW10195032 (deflector) and 1 WPW10327455 (spray arm upper) and 1 WPW10469574 (vent asm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUWR204ESB00
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/22/2021
"Arrived on site to test unit for loud humming noise. Unit is under warranty since customer purchased new home in April with appliances. Found condenser bracket screw was loose causing slight vibration. Tightened screw, tested unit, sound is gone. Advised customer on unit operation to help better understand unit is operating as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KCMS125ESB0
Near Lakeway, TX 78734
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of unit not working and made a spark, I found open fuse and open door switch, I replaced fuse and door switch, found unit powered on and would not heat, found failed capacitor, magnetron, and diode. . ; ordrng 1 4313107 (Magnatron) and 1 4313100 (Capacitor) and 1 WP4313101 (Diode) and 1 W10138793 (Fuse) and 1 Cnote (Parts research/office to reschedule)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Buda, TX 78610
Brandon
Job Details: 05/22/2021
"Arrived on site to drop off filter, I placed filter on front door step."
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Austin, TX 78732
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of drum not turning when started, found failed front right support and failed idler pulley, I replaced both parts, unit tested good,
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ0
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2021
"Arrived on site to inspect dryer not working. Upon further inspection, I found the door switch was broken. I tested the unit and it came on even with the door switch broken. Ordering the door switch and office to schedule return service. No lint observed during service."
We serviced a
MAYTAG DRYER
Model MEDB850YW1
Near Austin, TX 78739
Brandon
Job Details: 05/22/2021
"Arrived on site for customer complaint of door not closing, found broken latch, did not have parts on hand, ordering part. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23INBL00
Near Georgetown, TX 78628
Lou
Job Details: 05/22/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had unplugged the unit and allowed it to defrost. I plugged the unit back in and attempted to place it in diagnostics to test the defrost heater/thermistor and it failed. When I unplugged the control in the RC section, the compressor and condenser fan came on. I traced the harness to the main control at the back of the unit and found the control bad. Unit left unplugged for safety.; ordrng 1 W10823804 (Control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Buda, TX 78610
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not dispensing ice properly. Customer had an issue with the ice being stuck together, that causing the dispenser to get clogged with ice. Looked at the ice and ice looked normal when coming out of the ice motor. The bin came out easy with no issues. Explained customer as to how the ice come out of the ice maker and it is normal that the come out stuck together. Could not find anything wrong with the unit. No leaks at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Austin, TX 78703
Jacob
Job Details: 05/22/2021
"Arrived onsite for unit not able to start a wash. Tested unit. As soon plugging in the unit, it would start the drain motor. Needed to replace the control. Replaced control. Tested unit. Unit having issues with filling with water. While testing the unit still, heard one of the valve trying to open. Replaced valve. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and found freezer module had failed and caused upper fridge lighting to go out. Replaced freezer module and restored entire circuit. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302ESS02
Near Austin, TX 78746
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected refrigerator and found when internal water dispenser is pressed there is a pause before water is actually dispensed. The length of the pause depends on how recently The dispenser was run previously. spoke with techline and they said this is due to low water pressure, the pressure takes time to build before the valve opens if it has not been used in a while. If it has been used recently it takes less time and if that has been used immediately before it gives water immediately.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78723
Jacob
Job Details: 05/21/2021
Arrived onsite for unit staying stuck in drain mode. Plugged unit back in and unit went straight to drain mode and would not operate normal. Replaced control board. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Driftwood, TX 78619
Andrew
Job Details: 05/21/2021
"Arrived on site to test unit for door alarm intermittently going off at random times. All switches tested good. Found all connections properly secured. Was not able to replicate issue. Spoke with techline and advised customer to ensure proper closing of doors and drawers. Found bad FC light. Replaced light, tested unit, unit works good. No leaks detected. Job complete.??????SR#7730820892"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78749
Luis
Job Details: 05/21/2021
"Arrived on site for no water or ice. Diagnosed air migrating from gaps between fan scroll and air tower causing water tank to freeze. Defrosted water tank,added sealer between gaps."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint and ice build up. Found evaporator incased in ice,defrosted evaporator replaced harness assembly. Per service pointer W11092686 secured thermistor to correct location on suction line using foil tape and a zip tie,secured evaporator to liner wall using clamps and zip tie,secured cover with 4screws adjusted drain pan to sit level.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78750
Justin
Job Details: 05/21/2021
"(TM) arrived on site to diagnose unit with intermittent UI functionality and no sound from the unit, customer informed the unit has not been making any noises and had been intermittently working from the UI. Found that the unit is working as designed with no error codes but the sound is not functioning, found that when trying to test the unit in a diagnostics cycle (51) the buttons on the UI are intermittently functioning not allowing us to put into a cycle. Upon replacement of the UI the unit showed the error code F0E3, advised customer on overloading with large blankets or too many towels in the unit which can lead to intermittent motor failure. Found error code F6E3 signifying that the UI was having an issue communicating with the ACU. Put unit into diagnostics mode and started a cycle with test 51, unit is functioning as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78664
Cliff
Job Details: 05/21/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found dye on ff evaporator. Due to contaminated system compressor, drier, and evap will need to be replaced to complete repairs. Office to set return appointment for 3 hours. ; ordrng 1 W11116006 (Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 3hourjob"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Kyle, TX 78640
Kevin
Job Details: 05/21/2021
"Arrived on site and inspected range and found no power showing on display, inspected incoming power and found one connection loose on Tono block. After correcting this sound breaker is tripped. Breaker will only reset for a few seconds before flipping off again. Unplugged range from outlet and breaker will still flip off. And electrician will be needed to correct the issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78704
Kevin
Job Details: 05/21/2021
"Arrived on site and replaced inner drain hose diagnosed on previous visit, after replacement Washer is now operating properly there is no more leaking, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite to install previously diagnosed parts. I installed the side panel UI Orion control and HV control. I powered on the unit and it is working as designed at this time. I advised the Customer to monitor the unit over the weekend to make sure frost does not build again. No leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78736
Robert
Job Details: 05/21/2021
Arrived on job for complaints of door not opening. Found washer locked and code for too much water. Found the drain pump and water level switch causing issues. ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3SHAXVS00
Near Buda, TX 78610
Jacob
Job Details: 05/21/2021
Arrived onsite to replace parts to the unit. Replaced parts. Tested ice dispenser. Ice dispenser working at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Kyle, TX 78640
Andrew
Job Details: 05/21/2021
"Arrived on site to test unit for burnt terminal block. Repaired harness, power cord and replaced terminal block. Tested unit, unit works good. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78704
Jacob
Job Details: 05/21/2021
Arrived onsite for unit not heating. Tested unit. Unit would not heat. Upon further investigation. Found that the thermostat somehow had a wire not connected to it causing the unit to not heat. Re attached connector. Tested unit. Unit yes good. No issues at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose an oven that is not heating. Found latch switch not fully mounted to assembly. Reset switch to proper position and all is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78731
Kevin
Job Details: 05/21/2021
"Arrived on site and inspect the dishwasher and found upper rack is broken on left-hand side, replaced it with adjuster kit end it is now operating normally, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Temple, TX 76502
Tyler
Job Details: 05/21/2021
Arrived on site for refrigerator freezing items in fresh fruit compartment as well as freezing icemaker over just a bit. Upon arrival found that the temperature settings on the freezer compartment was set to -5? and the fc section and 37 in rc I also found that the icemaker itself was off-balance and its mounted compartment. Ran test three and baffle motor and found it opening and shutting as designed. Both compartments thermistors were reading accurately. Informed customer that freezer temp was to cold and Id reset it to 0. Also after remounting ice maker I found it was properly allowing water to evenly fill tray so that it wouldnt cause any big chucks to stick together informed customer to take temp readings in rc for one week to see how different temp settings affect unit. Call complete
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping causing sqealing noise.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping causing sqealing noise.
We serviced a
GE REFRIGERATOR
Model GTH18EBTZRWW
Near Killeen, TX 76543
Al
Job Details: 05/21/2021
Arrived on site and inspected traditional freezer top refrigerator bottom unit for excessive rattling noise.Confirmed the complaint and found the evaporator fan motor was the root cause of the unusual noise.R&R and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN406ESS01
Near The Hills, TX 78738
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of RC upper lights. It working and freezer lights not working, found Top Left RC module failed, I replace module unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Tommy
Job Details: 05/21/2021
"Arrived onsite for washer not cleaning clothes effectively. Found upon arrival unit had F8E1 error code. Found unit valve calls for water, unit agitates and spins as designed. However unit drain was installed 6 to 7 inches in not desired 4 adjusted. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Noah D
Job Details: 05/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit had a broken red wire. Rewired the icemaker and all functions returned. Icemaker filled and spun. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHEXVB00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and found unit operating with frozen evap drain causing leak. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXSL02
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/21/2021
"Arrived on site for ice not dispensing. Inspected unit and work area. Tested dispenser operation and found auger motor activating. Attempted to remove ice container and found only coming up halfway and get caught on pivot holder, common on this model. Found no ice between container and door. Removed auger motor from shaft and tested motor operation. Found motor not turning and just making a buzzing sound. Measured voltage and found correct. Will need to replace auger motor and will return with shaft on hand. .; ordrng 1 W10822635 (AUGER MOTOR ) and 1 WP2188917 (SHAFT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found where water was leaking at the bottom the door. I removed the outer door panel and placed the unit in diagnostics showing no error codes. Continued with testing and found where water was leaking f the reservoir due to a large amount of suds. Checked inside the unit and found the suds even though no detergent was added before testing. Customer advised they have a water softener system. I found they are using too much detergent as well. While having the door panel off, I found where the vent assembly is leaking water. I removed and replaced the vent assembly and relieve led the unit and retested. Unit is operating as designed. I made recommendations for use and care as well as detergent and rinse aid use. No water leaks observed at the end of service, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Cedar Park, TX 78613
Kayman
Job Details: 05/21/2021
Arrived onsite for dishwasher not cleaning dishes or drying. Upon inspection I found one of the door panel screws sitting in the bottom of the unit. I re secured the screw. I ran diagnostics and found F7E1 stored in the unit. I let the cycle run through and all functions passed with no issues. I found the filter had a film of slime or build up all around the screen. I cleaned off the filter and OWI sensor and tested the unit again. It still showed the same error. After speaking with CS we determined that the dirty filter may have prevented the OWI from sensing correct water level and temperature which will lock out the heater function. I advised the Customer of my findings. I let her know that if the issue persists we would need to re investigate but the control would most likely need to be replaced. But the unit is working as designed at this time. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Georgetown, TX 78626
Tommy
Job Details: 05/21/2021
Arrived onsite for vent making loud noise. Upon arrival found unit was not seated correctly. Rear screws not tightened. Adjusted and tested. Unit is now operating as designed. No noise. Job Completed
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Briggs, TX 78608
Al
Job Details: 05/21/2021
Arrived on site and inspected washer off balance issues. Found and corrected the front right suspension rod that slipped out during a large unbalanced load.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found filter head not allowing water to pass. Replaced head and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2021
"Arrived on site to inspect range oven temps. Upon further inspection, I found a protector sheet on the bottom panel of the oven that was covering the openings of the panel and restricting airflow. Removed the sheet and using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. I found my temps were showing to be off. Tested the sensor and found it open. I removed and replaced the sensor and retested and my temp readings were 405 at preheat. Next 5 readings were 345, 389, 339, 386, 334 for an average temp of 358. No gas leaks detected during service, job completed. I recommended that the customer shorten the protective sheet on both sides to allow the heat to rise and allow for an even bake."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lakeway, TX 78734
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of unit not making ice, found wire harness at freezer door where it connects to bracket is damaged, ordering door and bracket. ; ordrng 1 W10499011 (Bracket) and 1 LW11037733 (Freezer) and 1 Cnote (Office to reschedule)"
We serviced a
GE REFRIGERATOR
Model PWE23KSKNSS
Near Austin, TX 78738
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of unit making a buzzing noise, found noise coming from compressor area, it may have been the refrigerant lines chattering against back panel, I adjust the lines, all fan motors tested good, if problem continues.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78750
Justin
Job Details: 05/21/2021
"(TM) arrived on site to diagnose long fill error code for drain tube, customer informed us the error happened originally with a load of towels and intermittently has been happening more often with every load. Put unit into service diagnostics and found F8E1, for long fill, F7E1 for tachometer missing or bad signal, tested tachometer and tested fine, found that the drain tube is going from the unit to the outside of the home and is operating as designed. Put unit into service diagnostics, cleared error codes and ran unit in a diagnostic cycle and unit is operating as designed. Tested unit main control due to error code F7E1 found the main control is operating as designed, called techline and spoke to Leon, SR#7730818175. Leon informed that the F7E1 error code was more than likely due to a spike in voltage at some point on the unit. For the unit to not display the error code of F8E1 we informed the customer would need to get the drain tube rerouted with a high loop. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 05/21/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Leander, TX 78641
Tommy
Job Details: 05/21/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit evap iced over. Found fan motor damaged. Unit with required evap fan motor as well as will required defrost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78745
Luis
Job Details: 05/21/2021
"Arrived on site for lights issue and water leaking from icemaker. Ran icemaker through a cycle ice dumped and filled with water no leaks at icemaker. Found leds strobing diagnosed a defective led module,replaced fresh food led control powered unit on all leds working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78702
Luis
Job Details: 05/21/2021
"Arrived on site for noise complaint. Ran diagnostics during compressor and condenser fan run time noise is from warning label on power cord hitting cabinet wall of refrigerator,adjusted refrigerator if noise continues customer will need to pull unit out and tape or adjust warning label."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Justin
Job Details: 05/21/2021
"(TM) I arrived on site for previously diagnosed unit now not cultivating ice, customer informed us that the unit never made ice, tested unit temperatures and found that the freezer compartment is showing 3 degrees, found that the refrigerator compartment is showing 36 degrees. Gained access to the ice maker and tested temperature, ice maker cavity shows 14 degrees. Put unit Into diagnostics and ran test 57 for ice harvest and heater test ice maker operating fine, when put into test 45 there is no fill from the fill tube. Tested ice box fan with test 36 and is operating as designed, test 15 for ice level showing good and test 37 for ice box thermistor also testing good. Called techline and spoke with Andrew and received SR# 7730816963 informed that there might be an intermittent valve issue and to replace the valve, Ordering valve for return service and replacing the fill tube on return. Office to schedule return service and needs to be added to cancelation list for soonest possible return. ; ordrng 1 W11430645 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Austin, TX 78759
Justin
Job Details: 05/21/2021
"(TM) Arrived on site to diagnose unit frosting over in the freezer compartment. Upon arrival customer instructed that there was frost but no ice. We checked temperature for the freezer compartment and found 9? due to no food or anything in the compartment, we tested temperature to the refrigerator compartment and found a temperature of 38?. Checked the freezer gasket seal and found no leaks, checked slides to ensure they were operating correctly, found that they pull the door in correctly at a certain distance. Notified customer that it was due to an air leak on the freezer compartment.Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
"Arrived onsite and was advised of recurring freezing of the ui panel. Ordering ui panel to repair, all else checks good. ; ordrng 1 W11297726 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Wesley
Job Details: 05/21/2021
Arrived onsite and discovered unit had never been properly defrosted. Advised customer that full defrost was needed. All else checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78759
Kayman
Job Details: 05/21/2021
Arrived onsite for cooktop with yellow flames. Upon arrival I found the flames now blue and correct shape and size according to the specifications. After a brief conversation with the customer I found they had a humidifier on the kitchen counter that was being used but not today. I explained that humidifiers have been directly linked to yellow flames on the cooktops because the high humidity levels in the air affects the oxygen supply to the flames. I advised that the cooktop is working as designed and the humidifier wont affect the safety or function of the unit. I asked the customer to do an experiment and turn on the humidifier for a few days to see if the flames change back to orange/yellow. No gas leaks detected during time of service. Job complete.
We serviced a
GE MICROWAVE
Model JVM1653BH01
Near Austin, TX 78734
Brandon
Job Details: 05/21/2021
"Arrived on site for customer complaint of grille falling off when using fan, found broken grille, I replaced grille, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led module and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS2
Near Georgetown, TX 78628
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a venthood with no lights. Found led ballast failed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for No power. Test unit and found wires at junction not making contact. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Austin, TX 78702
Jacob
Job Details: 05/21/2021
Arrived onsite for to replace tub and basket. Also replaced the suspension. Replaced parts. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/21/2021
Arrived on site to test unit for not producing ice. Customer stated ice maker has never been an issue. Issues is broken ice container. Ice maker ran diagnostics as designed. No leaks found from ice maker or fill tube. Needing ice bin to fix issue. Office to reschedule.; ordrng 1 W10749708 (coupling) and 1 WPW10295082 (auger-ice) and 1 WPW10670845 (container)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURR114KSB00
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/21/2021
Arrived on site for under counter refrigerator door not shutting. Inspected unit and work area. Found door setting flushed with cabinets and not with cavity. Measured opening for unit and found 24? wide and 34? high. Found counter required hight is 34 and half niches. Although top of counter is not interfering with door. Flush cavity of unit with cabinets as designed. Called Whirlpool tech support and spoke with Rich. He confirmed the cavity of unit is supposed to be flushed with cabinets and not the door. (SR# 7730816039).
We serviced a
KENMORE DRYER
Model 110.878726
Near Uhland, TX 78640
Kevin
Job Details: 05/21/2021
"Arrived on site and replaced tension pulley diagnosed on previous visit after replacement dryer is operating normally, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Luling, TX 78648
Noah D
Job Details: 05/21/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the Icemaker was full and producting, the freezer temp was set to 5 and it had a apparent air leak due to debris. Cleared debris and closed freezer, all functions returned. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78724
Jacob
Job Details: 05/21/2021
"Arrived onsite for unit not heating. Tested unit. Unit not heating. Upon further investigation. Found that the capacitor and magnetron were no good. Replaced magnetron, capacitor and diode. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
FRIGIDAIRE FREEZER
Model FFFH20F2QWC
Near Austin, TX 78730
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint. Compressor running,weak frost pattern,frost only forming on first 1/4 of evaporator diagnosed a sealed system issue unit will need evaporator,heat exchanger and compressor.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/21/2021
Arrived on site for NOT HEATING AT ALL-TURNS ON AND TUMBLES AND RUNS ALL THE WAY BUT NEVER DRYS THE CLOTHES. Found thermal cut off had gone out again. Removed thermal cut off and installed new thermal cut off. Dryer heating s designed. Called WP tech-line due to dryer continuously going out the same way. Spoke to Anthony with WP tech-line and I asked if installing the thermostat that comes in the kit could be the reason the dryer keeps going out. Currently the dryer has the original thermostat and its working as designed. He explained that it shouldnt and this issue is more of an air flow problem. Removed dryer vent hose from the wall and found 3/4s of the tube face clogged. I removed as much of the debris and lint build up as possible and customer cleaned out vent air tube. Recommended she reach out to Dryer Vent Wizard to clean entire vent to ensure it doesnt get clogged again to prevent shorting out her thermal cut off again.
We serviced a
GE REFRIGERATOR
Model GSE25HSHBHSS
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/21/2021
"Arrived on site for refrigerator not cooling in both FC and RC. Inspected unit and work area. Customer stated that unit was making a abnormal clicking noise. Gained access to compressor and found compressor starting and stopping. Measured amp draw to compressor and found 13 amps then shutting off. Measured compressor electrical windings and found within range. Measured capacitor and found good. Found failed overload/ starting device. Will need to replace overload. . ; ordrng 1 WR08X21100 (OVERLOAD/STARTING DEVICE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78738
Luis
Job Details: 05/21/2021
"Arrived on site for cooling complaint in fresh food compartment. Ran diagmsotics fresh food thermistor reading open in diagnostics. Replaced harness assembly,per service pointer W11092686 secured evaporator thermistor to correct location on suction line using foil tape and a zip tie, secured evaporator to liner wall using clamps and zip ties secured cover with 4 screws and adjusted drain to make drain pan level.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
Arrived on site for failed leds replaced all failed leds powered unit on all leds working as designedAutho:
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Georgetown, TX 78628
Tommy
Job Details: 05/21/2021
Arrived onsite for dishwasher leaking. Upon arrival ran unit through cycle found small leak in door still. Found unit leveled gasket on properly. Found tub wasnt bowed used hand to test. Spoke with ED on whirlpool tech line he recommended getting see through door to see and inner door as well. W11091267 Ed 7730815657. ; ordrng 1 W11179175 (Clear door) and 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)
We serviced a
GE DISHWASHER
Model GDF630PSM0SS
Near Lampasas, TX 76550
Tyler
Job Details: 05/21/2021
"Arrived on-site for dishwasher needing previously diagnosed ui components and latch and strike components. Upon arrival was able to install previously diagnosed parts.after reassembling found unit has full functionality. Tested unit Fills, agitates and drains as designed. No leaks before during or after repair. Call complete"
We serviced a
GE WASHER
Model GFWN1100L0WW
Near Austin, TX 78702
Scott
Job Details: 05/21/2021
Arrived on site replaced water valve . Tested unit all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516AS0
Near Austin, TX 78738
James
Job Details: 05/21/2021
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested. I found the upper dryer has error code d14 and the lower dryer is operating as designed. Due to the error code, I am ordering another control due to the new control being defective. Office to schedule return service. ; ordrng 1 W11398779 (Main control)"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Georgetown, TX 78633
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose an oven that is not heating. Found door not fully installed and not activating door switch. Reset door to proper position and tested unit. Found all is functioning properly at this time.
We serviced a
GE MICROWAVE
Model JVM3160DF4BB
Near Georgetown, TX 78626
Tommy
Job Details: 05/21/2021
"Arrived onsite for microwave not operating. Upon arrival found unit switch misreading as well as latch and level not seated correctly. Replaced and also found unit cavity by door connection flaring out, used needle noose to adjust. And proceeded to test. Unit is now operating as designed. Job Completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS8
Near Austin, TX 78704
Luis
Job Details: 05/21/2021
"Arrived on site for ice build up in fresh food section. left side door hitting enclosure preventing door from fully closing,removed unit from enclosure installed refrigerator correctly into enclosure tested door operation good."
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Waco, TX 76706
Jonathan M
Job Details: 05/21/2021
Arrived on site for a chest freezer that is not cooling. Inspected unit and work area. Found the unit initially kicking on but kicking off within a few seconds. Checked the compressor and the compressor was extremely hot to touch and was almost burning. Replaced starting device and tested unit. Unit did the same thing. Took an amp draw off of the compressor and found the compressor pulling 18.06 A initially upon starting and then kicking off. Spoke to CS and this would indicate a locked up compressor. Ordering sealed system parts in office will need to contact the customer about a return date due to psp items. Please schedule for two hours.; ordrng 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 WPW10750849 (compressor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Austin, TX 78704
Leonardo
Job Details: 05/21/2021
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78626
Cliff
Job Details: 05/21/2021
Arrived on site to diagnose a dishwasher that is leaking rinse agent. Found container full of rinse agent and no failures to unit at this time. Advised homeowner rinse agent can last up to 8 weeks depending on setting and usage before needing to be refilled.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78744
Leonardo
Job Details: 05/21/2021
"Arrived on site to test unit for damaged panel. Found damaged panel, tried to replace panel and found wrong color ordering new panel job complete. ; ordrng 1 W11175576 (Panel stainless)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Wesley
Job Details: 05/21/2021
arrived onsite and found some belt noise. Adjusted belt and lubricated. All checks good. Unit is now operating as designed without any belt noise.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS4A
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/21/2021
Arrived on site for WATER COMING OUT THE BOTTOM OF THE FREEZER. Found water had leaked from the ice maker all the way down to the bottom drawer creating a large block of ice around the bottom drawer. Used steamer to remove ice block around bottom drawer. Removed evaporator cover and found a good frost pattern. Drain pan also had a large block of ice covering the drain and preventing defrosted ice water to drain properly. Removed ice block from drain pan and steamed out drain tube to ensure water could flow down to evaporator water pan properly. Found ice maker was receiving too much water when ice maker calls for water. Used Water fill adjustment screw to limit the amount of water that comes into the ice mold to prevent water from overfilling the ice mold causing additional ice blocks to form at the bottom of the freezer. I was able to adjust the water fill adjustment to only fill to the top of the ice cube mold as designed. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Scott
Job Details: 05/21/2021
"Arrived on site , replaced parts assigned to unit . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78752
David Z
Job Details: 05/21/2021
"Arrived on site to diagnose washer that was making noise. Customer explained that sometimes in the cycle when it would spin the unit would get loud and sounded like it banged around some. Tested the unit and verified that mechanically it is good, but it is in a small closet in the apartment. With this being a laundry center unit, it will vibrate and move around some, due to the dryer on top, and the type of flooring used. Unit is working as designed, no mechanical faults found. Advised resident on usage of unit and balancing loads. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 05/21/2021
Arrived on site to test unit for unit damaged. Found damaged vent and cooktop and panel and back cover. Ordering parts office to reschedule ; ordrng 1 W11175876 (Cooktop) and 1 WP8272473 (Back cover) and 1 W11449263 (Vent)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Austin, TX 78747
Leonardo
Job Details: 05/21/2021
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Kyle, TX 78640
Andrew
Job Details: 05/21/2021
"Arrived on site to test unit for control panel start button not working. Found stuck button. Replaced console, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78717
Jimmy J.
Job Details: 05/21/2021
Arrived on site for AIG RF is leaking from the bottom front. Pulled out fridge to inspect drain tube and found two rust areas and frost build up. These areas were located on the back outside panel just above the compressor and below main control and hv board cover.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76542
Al
Job Details: 05/21/2021
Arrived on site and inspected newly purchased washer not spinning.Confirmed the complaint and found the new style actuator was causing the malfunction.Removed and replaced it and unit tested as designed.JOB COMPLETE
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78753
Wesley
Job Details: 05/21/2021
Arrived onsite and found a no heat symptom due to a damaged wiring harness. Ordering wiring harness to repair power block burn. Office to reschedule. ; ordrng 1 WPW10450286 (Harness)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 05/21/2021
Arrived onsite to replace parts ordered by previous tech. Replaced strike and heater. Tested unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78737
Robert
Job Details: 05/21/2021
Arrived on job for complaints of no ice. Ran diagnostics and 12.5 dcv to heater heater test good. Water not reaching top of door will need valve to complete.; ordrng 1 W11194380 (valve)