Near Killeen, TX 76542
Al
Job Details: 01/13/2019
MICROWAVE GE JVM3160RF4SS Arrived to install previously ordered parts. I removed and replaced the latch and assembly and all 3 door switches. Reassembled the unit and unit tested as designed
Near Austin, TX 78701
Joseph C.
Job Details: 01/13/2019
MICROWAVE KITCHENAID KMHS120EBS5 "Arrived on site for “unit not installed properly” complaint. Inspected unit and found left mounting screw had been cross threaded and broke nut away from wrapper. Unit was not correctly mounted to rear bracket(not connected to right bracket hook. Ordering new wrapper, nuts and screws. Office to set return schedule, due to disposition nuts.; ordrng 2 W11122643 (WRAPPER NUT)s and 1 W11245708 (WRAPPER) and 2 WP8169704 (screw)s"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site. Check for heating issues. Found connector for heater not connected all the way. Reconnected connector and cycled, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site. Check for heating issues. Found connector for heater not connected all the way. Reconnected connector and cycled, all functions tested OK. Job complete"
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site. Check for heating issues. Found connector for heater not connected all the way. Reconnected connector and cycled, all functions tested OK. Job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL JS48SEDUDW20 "Arrived on site for refrigerator ice maker leaking. Performed diagnostics and cycled ice maker. Found ice maker mold separating from motor and causing ice maker to leak. Removed failed ice maker and inspected. Found ice maker will need to be replaced. Installed new ice maker and cycled. All tested good, no water leaks present. Found unit was not under warranty.
Near Hutto, TX 78634
Jerry C.
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 "WRS315SDHZ01 Arrived to inspect no ice. I found the unit would not dispense at the door and no valve was heard. I found the harness not fully seated and after corrected, all normal operations resumed. No leaks observed for during service."
Near Austin, TX 78705
Joseph C.
Job Details: 01/13/2019
DISHWASHER KITCHENAID KUDC10FXSS4 "Arrived on site for “no power to unit” complaint. Inspected unit and found control panel to be faulty. Removed and replaced control panel. Tested unit. Unit is performing as designed. No leaks detected, at time of service
Near Georgetown, TX 78633
Jerry C.
Job Details: 01/13/2019
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the sump, control and dispenser and tested. All operations were present and the unit operated as designed. No leaks observed during service."
Near Austin, TX 78748
Kevin
Job Details: 01/13/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found no power at terminal block on L2, dryer is not heating properly incoming power is incorrect. Recommended that customer consult an electrician to correct power to dryer, dryer is new no lint buildup in cabinet at time of service, job complete."
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/13/2019
WASHER SAMSUNG WF350ANWXAA02 "Arrived on site for unit not spinning, found unit was just moved and not installed shipping bolts causing drum to bend spindle.
Near Round Rock, TX 78665
Paul
Job Details: 01/13/2019
OVEN AMANA AGR5330BAS3 Arrived onsite for the range to replace the previous diagnosed parts. I replaced the ignitor and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78731
Scott
Job Details: 01/13/2019
REFRIGERATOR KITCHENAID KSSC42QTS00 arrived on site for dispensers not working . Found dispenser UI would blank out when pads were pressed .checked voltage at main control and found not getting normal voltage . Will need to replace main control board . There is a chance that may need dispenser UI as well. Collected 99.99 w/ tax CC.
Near , TX 78628
Lou
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 "arrived on site to inspect dishwasher not drying. Upon arrival, I placed the unit in diagnostics and tested with no error codes showing. Unit operated as designed with no error codes at the end of testing. I found there was no rinse aid in the dispenser. Customer advised that they used the sample that came with the unit and did not refill it. I recommended that the customer use rinse aid as it assists with drying. I made recommendations for detergent and rinse aid use and other tips that would help in the drying process. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2019
WASHER WHIRLPOOL WTW5000DW1 "arrived on site to inspect washer noise. Upon further inspection, I placed the unit in diagnostics and no error codes showed. When the unit got to spin mode, it began to make a loud screeching noise. I tilted the unit back and found a large amount of oil debris on the belt shield, actuator and motor pulley. I advised the customer of my findings. I removed and replaced the gearcase, cam and actuator and cleaned the motor pulley. Tested the unit and it operated as designed. No water leaks observed during service, job completed."
Near Harker Heights, TX 76548
Al
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived to inspect top rack falling off. Used adjuster kit to repair the unit. All water lines were dry at the time of service JOB COMPLETE
Near Round Rock, TX 78665
Jerry C.
Job Details: 01/13/2019
COOKTOP WHIRLPOOL WFC150M0EB3 "WFC150M0EB3 Arrived to inspect heating issue. I tested the unit and found it heated as the new type of exposed, multi part elements are designed. I advised the customer the newer style are two sections and it is normal for the inner to glow bright red and the outer to be cooler. All four elements had the same pattern. I advised the customer there is not a way to change the elements and it is normal for this model. Operational test good."
Near Round Rock, TX 78665
Jerry C.
Job Details: 01/13/2019
COOKTOP WHIRLPOOL WFC150M0EB3 "WFC150M0EB3 Arrived to inspect heating issue. I tested the unit and found it heated as the new type of exposed, multi part elements are designed. I advised the customer the newer style are two sections and it is normal for the inner to glow bright red and the outer to be cooler. All four elements had the same pattern. I advised the customer there is not a way to change the elements and it is normal for this model. Operational test good."
Near Canyon Lake, TX 78133
Robert
Job Details: 01/13/2019
DISHWASHER MAYTAG MDBH969AWS3 Arrived on job for complaints of dishwasher not starting. Inspected the dishwasher and found heater damaged. Replaced heater
Near Austin, TX 78750
Cliff
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL KSSC48QVS02 Arrived on site to diagnose a refrigerator that is not dispensing ice. Tested unit and found auger shaft rounded out and not contacting coupling properly. Replaced shaft and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not having power. Performed diagnostics and gained access to thermal fuse. Measured resistance at fuse and found opened. (WO370) Removed failed thermal fuse and installed new. Powered unit on and performed diagnostics mode. Checked fault code history and found no faults. Ran bake element and blower. Checked air flow. All tested good. Paid in full on credit card."
Near Austin, TX 78730
Paul
Job Details: 01/13/2019
WASHER WHIRLPOOL MVWB766FW1 Arrived onsite for the washer with the detergent not coming out of the clothes. Ms stated the unit moves across the floor in the spin cycle. Ms showed me a piece of clothing with white spots. I explained to ms that the water needs to be hotter and a detergent for cold water and colors should be used. I tested the water temp on the hottest setting and the temp was only at 107 degrees because the hot water heater is so far away from the machine and the hose didn’t start getting hot until the water was at the bottom of the wash plate. I checked stored error codes and had an F7E8. I found the tub and basket not level in the chassis. I found spacers installed on the feet causing the unit to walk across the floor. I removed the spacers and leveled the basket and tub in the chassis. I tested the unit in a high speed spin and it worked as designed. No water leaks were present at the time of service. Call complete.
Near Killeen, TX 76542
Al
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL DU1055XTVS1 "Arrived to inspect dishwasher not turning on. I verified the complaint. The normal , start and cancel buttons were all blinking and would not let me service test the unit. Office to order WPW10459139 Panel control blackWPW10084142 Electronic controlCNOTE NEEDS AUTHORIZATION AHSNeeds more work. ; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 WPW10084142 (ELECTRONIC CONTROL) and 1 WPW10459139 (PANEL CONTROL BLACK)"
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2019
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site for customer complaint of upper rack falling off, found broken right track, I replaced track, unit tested good."
Near Martindale, TX 78655
Diego G.
Job Details: 01/13/2019
WASHER GE GUD27ESSJWW Arrived on site. Check for no operation issues. Found bad main control. Replaced main control and when attempting to run cycle found water inlet cracked allowing water to spray outside of tub. Will need water inlet to repair unit. Rescheduled for 1/17/19 ; ordrng 1 WH13X10065 (WATER INLET ASSY )
Near Martindale, TX 78655
Diego G.
Job Details: 01/13/2019
WASHER GE GUD27ESSJWW Arrived on site. Check for no operation issues. Found bad main control. Replaced main control and when attempting to run cycle found water inlet cracked allowing water to spray outside of tub. Will need water inlet to repair unit. Rescheduled for 1/17/19 ; ordrng 1 WH13X10065 (WATER INLET ASSY )
Near Martindale, TX 78655
Diego G.
Job Details: 01/13/2019
WASHER GE GUD27ESSJWW Arrived on site. Check for no operation issues. Found bad main control. Replaced main control and when attempting to run cycle found water inlet cracked allowing water to spray outside of tub. Will need water inlet to repair unit. Rescheduled for 1/17/19 ; ordrng 1 WH13X10065 (WATER INLET ASSY )
Near Driftwood, TX 78619
Brandon
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS92E "Arrived on site for customer complaint of control not responding after self clean. Found control fuse was bad, after replacing fuse, unit tested good.
Near Round Rock, TX 78665
Lou
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics and tested with no error codes showing. Using my multimeter, I checked the amp draw on the element and when it came on my amp reading was 8-9 Amps. I verified ohms to the element as well. I contacted Techline ad spoke to Adrian and advised of the situation and the recommendations I’ve made to the customer. Adrian provided file number #7723912855 and advised that I recommended the correct tips to help the unit dry (purging hot water, using rinse aid, heat dry). No water leaks observed during service, job completed."
Near Salado, TX 76571
Steve C.
Job Details: 01/13/2019
OVEN KITCHENAID KOCE500ESS05 "Arrived on site for the unit has the meat probe error. Customer also advise the control panel will go into a timer mode on its own when selecting control lock. Tested the unit in diagnostics and receive the error code for the meat probe. The unit will need a new control panel, meat probe sensor But will need a second man due to the unit is in the slanted corner and underneath there is a warming see pics. Office will need to reschedule customer And will need two hours to complete.; ordrng 1 CNOTE (TWO MAN) and 1 CNOTE (2 HRS) and 1 W11093254 (panl-cntrl)"
Near Austin, TX 78746
Leonardo
Job Details: 01/13/2019
DISHWASHER KITCHENAID KUDS30FXSS5 Arrived on site to test unit for not washing dishes. Test unit and found broken chopper blade and bad motor unit not spraying water no pressure at all. Customer did not want to repair the unit spoke with chase job complete. This was a call back on kevin
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2019
WASHER MAYTAG MHW5100DW0 Arrived on site for washer when selecting normal wash cycle display will jump between normal and power wash. Customer stated when unplugging unit it will work for a couple of cycles then repeat failure. Ran user interface test and found fault was with UI. Contacted service manger on part. Was able to get part cover under warranty (DW). Removed failed UI and installed new. Tested operation. All tested good. No water leaks present.
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL GSF26C4EXY02 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my multimeter, I tested temperature in the fc section. My temp reading was 8-9 degrees. I placed the unit in diagnostics and tested in mode 15 for the ice level sensor and it passed. I tested in mode 25 for the water fill test ad using my jumper wire, I tested the ice maker from points T-H. The ice maker began to harvest and at the end of harvesting, the water dispensed into the ice maker. I checked the switches and all switches were good. I checked the wiring harness at the bottom left hinge and all was good. The water dispenser dispensed water also. I advised the customer of my findings and advised that I was not finding anything wrong with the unit. The customer advised that the ice maker stopped making ice approximately two months ago. I advised that it is possible that something could have kept the fc door from closing all the way and temps got to hig
Near , TX 78628
Lou
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "arrived on site to inspect no cool in both compartments of refrigerator. Upon arrival, I opened the fc section door and found frost buildup on the Evap cover ad lower evaporator. I removed the Evap cover to find the entire evaporator covered with frost buildup. I contacted Techline and spoke to Adrian. I advised him of all the repairs to the unit and the previous File Number. After testing the unit while on the line with Adrian and the unit continuing to frost up, Adrian advised that all of the information from today would be added to the previous file number #7723783827. Adrain advised that the file would be sent for review and someone from Whirlpool would be contacting our office as well as the customer. I advised the customer of the situation and using my steamer, I removed the frost from the evaporator so the customer could use the unit until they hear from our office or Whirlpool. No water leaks observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site for no ice. Ran diagnostics,ice level sensor passed no air flow from fan motor,E2 error code on icemaker. Ran a forced harvest and icemaker timed out. Diagnosed failed icemaker and fan motor. Installed new fan motor and icemaker. Icemaker filled with water and fan running unit working as designed."
Near Austin, TX 78746
Leonardo
Job Details: 01/13/2019
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to test unit for dispenser not opening. Test unit and found dispenser broken will need new dispenser. Replaced dispenser. Test unit and unit test good job complete no leaks present at this time
Near Buda, TX 78610
Leonardo
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF330PAHS1 Arrived on site to test unit for upper rack coming off. Test unit and found wheels broken to left side of rack. Replaced wheels test unit and unit test good job complete
Near Pflugerville, TX 78660
Paul
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS51EC0AS03 Delivered part.
Near Austin, TX 78749
Luis
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for no ice. Ran icemaker icemaker not running through a forced cycle. Replaced icemaker,icemaker running through a cycle no water. Jumped water valve solenoid not energizing diagnosed failed valve also. Installed new water valve ran icemaker through a cycle water filled icemaker unit working as designed."
Near Driftwood, TX 78619
Brandon
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of glass shattering during use, found outer glass broken, after I replaced outer glass door, unit tested good."
Near Austin, TX 78734
Paul
Job Details: 01/13/2019
REFRIGERATOR KITCHENAID KUIC15PHZS0 "Arrived onsite for the ice machine not making ice. I found the unit in a harvest mode when I arrived with the recirculating pump running but not pumping any water to the evaporator. I power cycled the machine and tested it. I found the external drain pump shorting out, re-powering the unit and keeping it in a flush cycle. I bypassed the pump with a cord and tested. I found the recirculating pump running but not pumping and water. I found the reservoir drain pump with voltage but not running and the WLS not registering when the reservoir was full. I found the water distributor tube and the water slide tube corroded with mold and grime.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site for customer complaint of door not opening properly, found rope link had come disconnected, I reconnected, also found drain hose had come disconnected, I attached hose, unit tested good."
Near Austin, TX 78759
Scott
Job Details: 01/13/2019
WASHER MAYTAG MVWB835DW3 "Arrived on site for washer not starting .mran diagnostics , got lid lock and stuck UI button . While in diagnostics unit would not respond . Changed console , while in test mode lid would not lock . Replaced lid lock . Ran diagnostics again all checked normal . No water leaks detected at time of service . Job complete ."
Near Cedar Park, TX 78613
Cliff
Job Details: 01/13/2019
ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on site to diagnose an ice machine that is leaking. Found filter housing leaking when water is running to reservoir. This is due to failed filter housing. Replaced filter housing and found all is working properly at this time. No leaks were found after services were performed.Housing (90.34+tax)Svc/Lbr (189.99+tax)
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2019
VENTHOOD UNKNOWN UXT5530AAS3 Arrived on site and installed lights. Now unit is operating as designed. All checks good.
Near Canyon Lake, TX 78133
Robert
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on job for complaints of refrigerator too warm. Found cover covered in ice , will need to defrost before repairs. ; ordrng 1 W11188493 (COVER )"
Near Leander, TX 78641
Lou
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to inspect dishwasher door handle. Upon further inspection, I found that the handle was loose and when I attempted to tightened it, it would not tighten. I removed the handle and found the left stud was stripped and the screw was tripped as well. I removed and replaced both the stud and screw and reinstalled the handle. I tested the unit and it operated as designed. I leveled the unit as well as the door was rubbing on the right side. No water Leaks observed during service, job completed."
Near Killeen, TX 76549
Al
Job Details: 01/13/2019
WASHER WHIRLPOOL WTW7600XW1 Arrived to install previously ordered parts. I removed and replaced the harness. From the previous F51 code I removed and checked the inner and outer tub and found and removed all excessive debris. I tested the unit and unit tested as designed. All water lines were dry at the time of service.
Near Georgetown, TX 78626
Lou
Job Details: 01/13/2019
WASHER WHIRLPOOL WTW7000DW0 "arrived on site to inspect washer noises and losing power. Upon further inspection, I placed the unit in diagnostics and it showed error codes F7E1, F7E3, & F7E5. I cleared the codes and continued with testing. The unit operated as designed until it got to the spin test. The unit shifted into spin but when the unit began to ramp up speed it shut off power. I tilted the unit back and removed the rotor and found the teeth on the rotor where it meets the slider were worn down and the teeth on the slider were beginning to wear as well.
Near Lakeway, TX 78738
Paul
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived onsite for the dishwasher that’s not cleaning properly. I found the inside of the machine and the filters very clean. I checked stored error codes and there were none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. The heater was drawing 7.3 amps in wash. At the end of the cycle I had ms open the door and she felt the heat from the element. Ms stated that the unit had definitely stopped heating because at the end of a cycle it was no longer doing this. I did find the rinse aid set to max and turned it to minimum. I explained to me that this could cause sudsing. I also explained to ms to get the water as hot as possible at the faucet before starting the machine. I called techline and spoke with Joel to report what ms stated about no heat. SR# 7723911717. Joel stated he personally has never seen a machine not heat and not store an F7E1 error but also stated anything is possible.
Near Austin, TX 78721
Luis
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site for loud noise. Power cycled unit found loud noise coming from diffuser diagnosed unit will need new diffuser. Removed faulty diffuser installed new diffuser powered unit on diffuser open no odd noise unit working as designed.
Near Leander, TX 78641
James
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM00 Arrived on site and installed new thermistor. Instructed customer that the unit would take 24-48 hours for temperatures to stabilize. Job complete.
Near Liberty Hill, TX 78642
James
Job Details: 01/13/2019
DRYER MAYTAG MED8000AG0 Arrived on site and tested operation. I found a loud vibration noise coming from unit. Inspected rollers and blower and found blower to be warped and causing vibration. Installed new blower and tested. Unit working properly and all functions test good. Job complete
Near Del Valle, TX 78617
Joseph C.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for “no heat” complaint. Inspected unit and found breaker half-blown. Reset breaker. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Austin, TX 78745
Kevin
Job Details: 01/13/2019
WASHER AMANA NTW4516FW2 "Arrived on site and found hot water valve is dripping water, took one picture. Replaced valve and leaking has stopped. No water leaks from connections at time of service, job complete."
Near Austin, TX 78759
Scott
Job Details: 01/13/2019
MICROWAVE JENN-AIR JMC1150WB00 "Arrived on site , replaced HARNES , filter board , micro switch . Tested unit all checked good . Unit will heat to WP test standards . Job complete ."
Near Austin, TX 78737
Leonardo
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to replace console. Replaced console test unit no more noise and unit heating correctly job complete
Near Round Rock, TX 78681
Tyler B.
Job Details: 01/13/2019
WASHER WHIRLPOOL WTW8540BW1 "Arrived on sote for outer tub, rotor and all 3 dispenser replacement. R&R all on over and tested good, no leaks on site."
Near Temple, TX 76502
Steve C.
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL GU2400XTPB7 Arrived on site for the unit will not drain. Customer advised previous company replace the control board and unable to fix it. Tested the unit Been found the accumulator Needs to be replaced and also all the drain lines. Will use the drain pump on the next visit.; ordrng 1 8193918 (accumulator assy)
Near Austin, TX 78750
Paul
Job Details: 01/13/2019
DISHWASHER KENMORE 665.12793K311 Arrived onsite for the dishwasher that is getting a too much suds error message. I checked stored error codes and found F6E4 & F6E6. I erased the codes. The float switch checked good. I found the rinse aid set at 3.5. I adjusted the rinse aid to 1 and ran diagnostics. The machine completed the cycle and worked as designed with only a small amount of bubbles in the tub. I explained to the customer about the adjustments on the dispenser. There were no water leaks present at the time of service. Call complete.
Near Round Rock, TX 78665
Paul
Job Details: 01/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite for the refrigerator to replace the previous diagnosed parts. I replaced the deli UI harness and tested the unit. The unit is working as designed. Call complete. Use Authorization # KI79XI7EPL1.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/13/2019
OVEN WHIRLPOOL WEG745H0FS0 "Arrived on site for range bake element intermittently cycling. Performed diagnostics mode and checked fault code history, none. Gained access to bake burner and found spark igniter grounded and not sparking in correct position. Removed failed spark igniter and installed new. Tested operation, all tested good."
Near Georgetown, TX 78633
Steve C.
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site for the unit doors are not closing properly and air is coming out. Tested the unit and found the mullion is not allowing the door to close. Readjusted the mullion and leveled the unit. Unit works properly and all water connections were dry at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/13/2019
DISHWASHER AMANA ADB1400AGS1 "arrived on site to inspect dishwasher not cleaning. Upon further inspection, I placed the unit in diagnostics and tested wit( no error codes showing. The unit operated as designed. The customer advised that the rinse aid has not been dispensing and the rinse aid in the dispenser now is the same as it was when they bought the house and used the sample bottle to fill. I removed the outer door panel and tested the unit in diagnostics again. I found that the dispenser arm was not actuating the rinse aid to dispense. I removed and replaced the dispenser and tested the unit again with the door panel off and the dispenser operated as designed. I recommended some use and care tips along with detergent and rinse aid tips. No water leaks observed during service, job completed."
Near Austin, TX 78757
Scott
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site , ran harvest test . Water valve never activated . Replaced IM , ran another harvest test . Valve activated but no water . Found fill tube clogged with ice block . Replaced valve due to dripping , found after removing ice blockage . Ran another harvest and all checked normal , and no dripping . No water leaks detected at time of service . Job complete ."
Near Kyle, TX 78640
Leonardo
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not washing. Test unit and found wash motor not working. Test motor and motor getting power but not turning on. Replaced sump and motor test unit for leaks no leaks present unit working correctly job complete
Near Austin, TX 78704
Joseph C.
Job Details: 01/13/2019
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for “no wash” complaint. Inspected unit and found capacitor damaged. Removed and replaced pump/motor assembly. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Taylor, TX 76574
Jerry C.
Job Details: 01/13/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "KRMF706ESS01 Arrived to instal parts. The customer said the ice appeared the same as prior, hollow and very wet and they shut the ice maker off to prevent mess. I removed and replaced the main control and UI and verified settings. The unit operated as designed, no leaks observed during service."
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2019
COOKTOP JENN-AIR JES9800CAF00 "Arrived on site for customer complaint of broken cooktop I replaced cooktop, tested good
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRF736SDAM11 Arrived on site and repaired unit replacing ice box and adapter and cover and permagum. All checks good. Unit is now operating as designed.
Near Georgetown, TX 78628
Steve C.
Job Details: 01/13/2019
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site to replace the freezer led lights and led control due to the lights not turning on. Customer now advise all The lights will not turn on. Replace the LED control and both freezer LED lights and found the freezer light will turn on now and two of the lights in the refrigerator will turn on but the side wall LED lights will not turn on in the refrigerator section. Will need to order 10 LED lights.; ordrng 10 W10908166 (module)s
Near Austin, TX 78758
Scott
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF320PADS0 Arrived on site for not able to select wash cycles . Found control not responding to commands . Control has failed . Will need control . Please charge 99.99 plus tax for service call and confirm if to to proceed with with repair . And return visit if needed .
Near Austin, TX 78739
Luis
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for no ice. Removed icemaker per service pointer installed updated icemaker ran diagnostics on icemaker passed. Checked cooling,fresh food cooling good air flow."
Near Belton, TX 76513
Arthur B.
Job Details: 01/13/2019
REFRIGERATOR MAYTAG MFI2665XEB5 "Arrived onsite to install new start device,capacitor and icemaker to french door refrigerator from prior visit’s diagnosis. Removed and replaced icemaker,filter,start device and capacitor. Reassembled. Unit began cooling immediately and icemaker called for water. No other issues found. All water connections were dry at time of service."
Near Cedar Park, TX 78613
Cliff
Job Details: 01/13/2019
OVEN AMANA AGR5330BAS3 Arrived on site to diagnose a range with a bad door gasket. Found door gasket for range cracked and broken. Replaced gasket and tested unit. Found all is functioning properly at this time.
Near Marble Falls, TX 78654
Thomas L.
Job Details: 01/13/2019
REFRIGERATOR GE DSE25JSHECSS Removed and replace middle LED assembly in the freezer section. All water connections were dry.
Near Austin, TX 78728
Scott
Job Details: 01/13/2019
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for Dented door, upper door. Replaced door front glass. All checks good. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 01/13/2019
DRYER WHIRLPOOL WGD95HEDW0 "Arrived on site and replaced all parts diagnosed on previous visit, while removing wheel housing found plastic inside of vent to exterior, took one picture. After reassembling dryer is now working properly and is quiet, removed all lint from interior, job complete."
Near Leander, TX 78641
Lou
Job Details: 01/13/2019
OVEN WHIRLPOOL WFC310S0ES2 "arrived on site to inspect range error code. Upon arrival, I found the unit display showing F9E0 error code which tells me the unit is not wired correctly. I pulled the unit and removed the junction box cover and found the unit wired correctly at the junction box. Using my multimeter, I tested voltage at the junction box and my readings were ....red/black=125V, red/white=125V, and black/white=240V. Due to this being an unoccupied home, I contacted the phone number listed on the ticket and advised the customer of my findings. No gas leaks detected during service, job completed."
Near Silverado Mobile Home Park, TX 78660
Wesley
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and installed dispenser. Unit is now operating as designed,"
Near Lakeway, TX 78734
Paul
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL EC3JHAXRL13 Arrived onsite for for the refrigerator leaking water on the floors. Ms stated it leaked water for about 2 hours then stopped. I found the drip pan frozen over. I defrosted the drip pan and all the ice in the bottom of the FC. I cleared and cleaned the drain line. There were no other water leaks present at the time of service. Call complete.
Near Burnet, TX 78611
Thomas L.
Job Details: 01/13/2019
FREEZER WHIRLPOOL WRS571CIDM02 Arrived onsite for no ice dispensing. Found failed ice door and bin coupling. Replaced and tested. All water connections were dry.
Near Hutto, TX 78634
Lou
Job Details: 01/13/2019
WASHER WHIRLPOOL MVWB835DW2 "arrived on site to install previously diagnosed and ordered parts. Due to the gearcase making loud noises and leaking oil I removed and replaced it and the clutch. I removed and replaced the valve due to the valve being open and water continuously running out of it even when the unit has stopped. No water leaks observed during service, job completed."
Near Austin, TX 78733
Leonardo
Job Details: 01/13/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to to remove sump and motor. Removed sump and motor and gave it to customer job complete.
Near Lampasas, TX 76550
Al
Job Details: 01/13/2019
RANGE WHIRLPOOL RS610PXEW2 Arrived to inspect oven not heating. I removed and checked the element for continuity. Element was had continuity and was not the issue. Customer will shop for a new range.
Near Hutto, TX 78634
Jerry C.
Job Details: 01/13/2019
DRYER ROPER RED4516FW0 "RED4516FW0 Arrived to instal part. I measured the temperatures before and after replacing the thermostat and found a five degree average temperature increase. 168 high temp and 123 low temp measured with a k type thermocouple at the center of the vent outlet of the unit, on high. I advised the customer of my findings and that the gear case on their direct drive washer is leaking oil onto the spin clutch. No lint within chassis."
Near Austin, TX 78723
Luis
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for unit running too much. Customer claims he spoke with Lowe’s and Lowe’s is exchanging unit.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2019
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to replace water pan and pump, after I replaced both parts, unit tested good.
Near Kyle, TX 78640
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED6200SW1 "Arrived on site. Checked for no heat issues. Found debris buildup in housing for lint screen not allowing unit to dry well. Removed debris and cycled, all functions tested OK. Job complete"
Near Kyle, TX 78640
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED6200SW1 "Arrived on site. Checked for no heat issues. Found debris buildup in housing for lint screen not allowing unit to dry well. Removed debris and cycled, all functions tested OK. Job complete"
Near Kyle, TX 78640
Diego G.
Job Details: 01/13/2019
DRYER WHIRLPOOL WED6200SW1 "Arrived on site. Checked for no heat issues. Found debris buildup in housing for lint screen not allowing unit to dry well. Removed debris and cycled, all functions tested OK. Job complete"
Near Leander, TX 78641
Cliff
Job Details: 01/13/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose the refrigerator that is not producing ice. Tested unit and found above average temperatures due to door not closing properly. Rearranged food items that were prevention door closer and found all is not working properly. No leaks were found at time of service.
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/13/2019
COOKTOP KITCHENAID KGCU467VSS "Arrived on site for unit not having quality flames, replaced reg and Testd good, no gas leaks on site"
Near Kyle, TX 78640
Leonardo
Job Details: 01/13/2019
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to test unit for panel not working. Test unit and found panel not responding to touch. Will need to order new panel stainless W11296171. Office to reschedule ; ordrng 1 W11296171 (STAINLESS PANEL)
Near Austin, TX 78748
Luis
Job Details: 01/13/2019
REFRIGERATOR FRIGIDAIRE FRS23R4AW8 "Arrived on site for no water or ice. Ran dispenser no water removed filter found filter clogged,checked water valve found harness not making good contact to valve reinstalled harness ran water dispenser,water dispensing ran icemaker through a cycle water filled icemaker."
Near Austin, TX 78734
Leonardo
Job Details: 01/13/2019
COOKTOP WHIRLPOOL WCG97US6HS Arrived on site to test unit for yellow flames. Test unit and found unit was not converted to lp. Left lp kit for builder to replace kit
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for control replacement, replaced control and tests good, no leaks on site"
Near Austin, TX 78758
Scott
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL KUDS35FXWH4 "Arrived on site , replaced sump and motor , sensor , float switch housing ,switch ,gasket ,nut ,float ."
Near Austin, TX 78717
Lou
Job Details: 01/13/2019
RANGE WHIRLPOOL WFG515S0ES1 "arrived on site to inspect range temps. Upon further inspection, the customer advised that the temperature is off in the oven. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested. After approximately 2-3 minutes, my temp reading was 188 degrees but the control was not reading the temps as the display was showing 100 degrees and would not advance. I checked ohms to the sensor and it showed open. I advised the customer of my findings and am ordering the sensor and main control. I verified the cooktop burners were operating and they were. In scheduled return service for 01/15/19. No gas leaks detected during service.; ordrng 1 W10833885 (sensor) and 1 WPW10348656 (cntrl-elec)"
Near Austin, TX 78750
Lou
Job Details: 01/13/2019
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher tripping breaker. Upon further inspection, I checked the outlet where the unit plugs in a sticker that says “arc GFCI protected outlet.” I placed the unit in diagnostics and began testing with no error codes showing. I removed the junction box cover and read amps from the black wire with my multimeter. When the element came on, I read 8-9 amps. I verified ohms to the element as well. I contacted Techline and spoke to Bruce and advised him of my findings. Bruce advised that the outlet being GFCI is what’s causing the unit to trip the breaker and the customer would need to contact an electrician. Bruce advised to try plugging into a different outlet, but all of the outlets in the kitchen area are GFCI. Bruce provided File #7723912216. I explained the issue to the customer and advised to contact an electrician to service the outlet. If needed, the electrician could contact the Whirlpool customer service as well. No