Arrived onsite for washer not rinsing. Upon arrival inspected unit. While testing and talking to customer found that customer meant unit was not spinning clothes out properly. Ran diagnostics and found stored error for off balance. Saw that unit was not leveled. Leveled unit and tested. All components passed auto test and regular spin test. Also found customer was using excessive detergent. Also found debris underneath washer making contact with shield not allowing unit to sit properly. Removed debris. Unit is now functioning as designed. Customer will monitor. Job complete

Arrived on site for refrigerator. Inspected unit and work area. Customers complaint was H2O light on. Instructed the customer on how to replace filter and reset the light. Unit is operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for washer, inspected unit and work area. Customer complaint was noises during wash. Tested unit with towels that CX left behind and found no noises from normal operation. Unit is operating as designed. I let the front office know about my findings. No leaks were observed during service. Job completed."

Arrived on site to install parts ordered by previous tech. Tested and unit is now operating as designed. No leaks observed during service. Job completed.

"Arrived on site to test unit for excessive shaking, customer stated that the tub inside is moving around like something is broken, customer switched over from a 15 year old washer and was not aware of the new designs and functions, explained to customer how to properly operate the washer, ran full diagnostics cycle, all washer components are running properly,no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice container harness and heater, replaced container and harness, heater tested good and did not need to be replaced, replaced control and precautionary, powered unit on, evaporator developed a good frost pattern, heater is engaging, no leaks detected job complete"

"Arrived on site to replace previously diagnosed belt and pulley, replaced parts and tested, unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed strike, replaced strike and tested, unit is now running as designed, job complete"

"Arrived on site to test unit for frost buildup, tested unit found FC gasket on the right side is not sealing properly due to failed slides, defrosted FC and replaced slides, door is now sealing properly, stated to customer that FC door must always opened from the center door handle, job complete"

Arrived onsite for a wall oven that still will not heat. I found the lower oven TOD open causing the issue. I replaced the TOD and tested the oven. The fans are working as designed and the oven is working as designed. Call complete.

Arrived onsite for a dishwasher with a broken bracket causing the unit to be loose and the door handle is loose. I found the right hand bracket had broken and the door handle was loose. I had a bracket in my truck stock and installed it in the right side securing the machine. I tightened the door handle. Call complete.

"Arrived on site to install new control board to resolve unit making end cycle noise. Replaced control and retested. Verified I heard a noticeable electronic beep when cycle was done. Customer was with me when the timer went off and is not able to hear sounds in that range, but unit is working as designed. Repair completed."

"Arrived on site to diagnose refrigerator not making ice. On arrival found unit had actually made some ice since last visit. Checked seals and door gaskets and found all good. Cleared up airflow channels in both compartments and advised if they get cold pockets it may not harvest ice. Cycled icemaker and found it working properly. Did see an air leak from the ice door, so I replaced the ice door. Unit working as designed at this time. Customer also advised to monitor compartment temps and follow up if temps rise. Repair completed."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to replace the magnetron, inverter board and oven blower due to a rattling noise the unit has been making. I tested the microwave and heard the noise and once I had the unit pulled out and the top panels removed, I retested and found the microwave fan housing loose and making the vibration noise. I found 3 screws; one holding the fan housing in place, was loose and the metal panel around it was stripped causing the screw to work its led loose during unit vibration. I replaced the 3 screws with larger sheet metal screws and retested the unit and the noise stopped. I reassembled the unit and retested and it is operating as designed. Once I had the unit placed back in the cabinets, I retested and it continues to operate as designed. Demonstrated for the customer as well. No parts needed to be replaced. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the oven blower failure, I removed and replaced the blower and main control and tested. Unit is operating as designed. Job completed."

"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F7E6. Cleared the code and continued with testing. I found the unit would not spin but it did agitate. Following the tech sheet, I tested the actuator and main control and found both parts defective. I removed and replaced the main control and actuator and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site for Not Starting or Not Operating . Upon arrival inspected unit . Unit will not power on. Test polarity and is good. Power cycled unit and unit now respond. Ran diagnostics and there are no saved error codes. Ran HMI test and passed. Ran automatic test and unit operates correctly. Started a normal, heavy duty cycle with blankets and unit began operations correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Test capacitor and is good. Inspected actuator and found has failed. Replaced actuator W11481722 and test unit on automatic test cycle. Unit operating correctly. Test unit by operating a normal cycle several times and unit is operating correctly. Error code was cleared and no longer shows up after testing. No leaks present at this time. Job complete

"Arrived onsite for Not Getting Hot Water. Upon arrival ran diagnostics and there are no saved error codes. Ran manual test and cold valve operates correctly, but hot valve is not. Need to replace valve. Replaced valveW11038689. Test unit and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for Temperature is off by more than 35 degrees. Upon arrival. Preheated oven to 350. Controlreads 135 and thermocouple reads 350 and climbing.. found that the control is not reading temperature correctly. Replaced control W11393093 and sensor W10833885. Test unit by preheating to 350. Unit preheated then began heating cycle.cycled down to323 and then up to 377, averaging 350. Unit is operating as designed. No gas leak present at this time. Job complete"

Arrived on site for not cooling. Upon arrival inspected unit and found the evaporator covered in ice. Ran diagnostics and heater is operating correctly . Found Service Pointer for control with 2 stickers that have incorrect defrost time issues. Replaced control per service pointer. Unit is operating as designed. Job complete

"Arrived on site to install previous ordered parts. Unit only needed hinges that had failed. Replaced left hinge WP8066057, and right hinge WP806656. Unit is operating as designed. Job complete"

"Fridge in apt 824Arrived on site ,replaced fresh food door . Door is sealing properly . No water leaks detected at this time. Job complete"

"Arrive on site for dishwasher not draining . Found check valve flap had broken off and clogging drain hose . Replaced drain hose . Ran diagnostics all checked normal. Dishwasher is draining now . No water leaks , job complete"

"Arrived on site. Whirlpool sent door to customer,found defective freezer door,replaced freezer door checked door operation and seal good."

"Arrived on site for door seal issues. Found gap on right corner of gasket to cabinet,remolded door gasket checked door seal good."

"Arrived on site for weak water flow. Tested dispenser weak flow,removed filter good flow,replaced filter head housing tested with no filter good tested with filter low flow customer will need to replace filter from manufacture"

"WDT730PAHZ0 Arrived to inspect handle issue. I found the handle grub screws had backed out and required tightening. After the repair, the issue was resolved. No leaks observed during service."

"Arrived on site and verified unit needs rebuilt. Replaced gearcase, slider, clutch, rotor, stator, latch, valve and control. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete."

"WDF520PADM9 Arrived to inspect detergent not being dissolved. Service test mode showed a 3-3 error stored in memory. I found the unit had never had the water turned in, as the customer explained that the unit would not wash or dissolve the detergent since the time of move-in. I corrected the water supply issue and tested the unit. All functions were preset within service test mode and no leaks were observed during service."

Arrived onsite for washer not finishing a cycle. Ran unit in diagnostics mode and when it got to the agitation cycle there was just a humming noise. Gain access to the bottom of the unit and found that the capacitor was OL. Replaced the capacitor with one form my truck and retested the unit. It is operating as designed and no water leaks detected during service.F7E1 F7E6

Arrived onsite for washer leaking. On inspection the customer doesnt have a water heater in the outdoor wash room. The water is coming out of the hot inlet valve even with cold only selected. Customer had a plug that I installed on the hot water hose to stop the water form coming out when the washer is in use. No more water leaks detected during inspection.

Arrived on site to swap out dishwasher tub. Removed all components off old tub and reinstalled them on the new tub. Tested unit in diagnostics mode. No leaks detected during testing or service.

Arrived on site to diagnose a washer that is making popping noise when agitating. Found wash plate slipping when under load and replaced washplate. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that keeps freezing fc door shut. Found door rails faulty and replaced them. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site for refrigerator needing previously diagnosed controls, evap fan and dampener. Upon arrival reconfirmed issue and installed required parts. Informed customer to give it 24 hrs to stabilize temps and 48 hrs to fill ice bucket. No leaks present call complete"

Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable 120 v to unit. Found drain motor at 19.8 ohms. Found ACU not supply power to ui control. Replaced ACU and reassembled and tested unit found washer working as designed with no leaks. Call complete

Arrived on site for dishwasher not turning on. Upon arrival confirmed issue but found u8 unresponsive and not working. Found ui had corroded around circuits. Replaced ui and reassembled and tested unit. Found dishwasher working as designed with no leaks. Call complete

Arrived on site for refr not cooling. Upon arrival confirmed issue and found large defrost issue in fc. After removing all ice from evap coil I found defrost heater harness had come loose from molex connector. Tightened down wire and found unit could defrost as designed. Informed customer to give unit 24 hrs to stabilize temps in unit. Call complete

Arrived on site for microwave not turning on. Upon arrival confirmed issue and found 20 amp fuse failed. Found all other hardware in unit working within manufacturing specs. Replaced noise filter asm and reassembled and tested unit. Found microwave heating/working as designed. Call complete

Arrived on site for refrigerator not making ice properly. Upon arrival confirmed issue and tested ice maker. Found low water flow during fill portion of cycle. Found valve failing and replaced it. Found water flow issue fixed with no leaks and ice maker filling as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite for a refrigerator that has a refrigerator door gasket that is falling off. Upon arrival I found that the door gasket as falling of and not sealing tried reinstalling the old gasket but it didnt stay. I installed the new gasket and got the unit to seal properly job comes.

Arrived onsite for a refrigerator that will not dispensing ice. Upon inspection I found that p3-8 pin was de-pined from the connector and could not be put back in place. I replace the main harness and tested unit and found found unit operating as designed. Job complete.

Arrived on site for a DW that is not running its wash cycle. Upon inspection I found that the sump&motor had failed. I replace it and tested unit and found unit operating as designed. Job complete

Arrived on site for dryer needing previously diagnosed holders and front panel. Upon arrival reconfirmed issue and installed both parts. Found dryer door fully sealing as designed. Call complete

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found unit working as designed. Unit dirty with grease making dishes not clean correctly. Advised customer not to put any grease or oil in the unit. Job complete.

Arrived on site to diagnose range with issues with gasket. On arrival customer showed me where gasket wasn't clipped into the frame. I was able to get the 2 affected clips back into tue proper holes. Tugged in gasket to make sure it wouldn't pop out. Unit working as designed. Repair completed.

Arrived on site to diagnose washer that was not advancing past sensing. Tested unit and found error codes for long drain and long fill. Tested drain and found drain good. I tested the fill and found hot water was shut off. I turned on the hot valve. Ran unit and confirmed unit passes diagnostic cycle and is working as designed. Repair completed.

"Arrived on site to diagnose washer that is banging around when spinning and leaving clothes soaked. Examined unit and found its wobbling left and right due to being unlevel. I also found the teeth on the hub are rounded off, so the basket is wobbling on the gearcase shaft. Replaced hub and leveled unit. Performed calibration. Tested and verified proper operation. Repair completed."

"arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not spraying water. Entered diagnostics and retrieved error codes 4-3 & 7-1. Tested unit and wash motor was dead.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not cooling. Gained access to compressor and found that compressor had lost refrigerant.

Arrived on site for refrigerator. Inspected unit and work area. Customers complaint was not able to replace the filter. Customer provided the filter and I replaced it. I replaced the filter and flushed out the system for about 2 min. Unit is operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to diagnose dryer that is not running. On arrival customer advised me the unit pops the breaker every time it's even plugged in. Removed the power cable and tested voltage at end of power cable. Verified proper voltages and polarities. Isolated L1 and tested, breaker still trips. Tried with L2 and breaker trips. Isolated all loads off the timer and breaker still trips. This indicates a failure of the wiring harness, since breaker is still tripping even with everything isolated.

"Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the RC=37 degrees and FC= 5 degrees. Removed the ice bin and found it full. I inspected all of the door gaskets and the ice chute gasket and all were good and in proper position. I checked temp settings and placed in diagnostics and tested thermistors and all were good. While making recommendations for use and care, I heard the ice maker harvest and fill. No repairs needed at this time. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven not reaching preheat temps. Upon further inspection, I tested the bake and broil elements and the thermostat and found the bake element open. The broil element and thermostat were good. I removed and replaced the bake element and tested and unit is operating as designed. Job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the tenant advised the unit is cooling intermittently. I tested temps in the RC section and found it to be 39 degree and the FC section was 2 degrees. I found the freezer (FC) to be packed too tight with food items not allowing for sufficient airflow (photo). I removed the items and removed the evap cover to inspect the evaporator and it had a good frost pattern. While inspecting it, the unit was going into defrost mode. I inspected the air vents from the FC to the RC and they were clear and allowing good airflow. I placed the items back into the freezer (photo) and advised the tenant to not block the airflow at the back of the shelf and to keep that gap open to prevent the issue from happening later on. No water leaks observed during service, job completed."

"Arrived on site to diagnose dryer that is not starting. Tested unit and found relay clicking, but motor doesn't engage. Checked voltages and found good voltage. Tested thermal fuse and fuse was open. Replaced thermal fuse and ran unit. Verified all working as designed. Customer advised to have vents cleaned, likely cause of failure.. Repair completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the UI failing and the left RC door gasket being badly torn, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=0 degrees and the RC 58 degrees. I found no airflow coming through the diffuser. Removed he diffuser and found ice blocking the airway. I removed the FC evap cover and found a good frost pattern; ice on the bottom of the FC section and the return airflow completely blocked with ice. I checked amp draw at the compressor and got 1.49amps. I also found the evaporator drain tube clogged with debris and ice formed at the top of the FC door. Based off my findings, it appears the customer may have accidentally left one the doors open or something inside the unit kept the doors from closing properly. I recommended the customer unplugged the unit and allow it to defrost for 24-48 hours and then plug it back in and the unit should operate properly. I had my customer sign a waiver of damages from defrosting the refrigerator and recommended they place towels around the unit to catch any water that may leak out. Using my steamer, I removed the ice from the evap drip pan and drain and cleared the drain tube at the back of the unit. Unit was left unplugged and no water leaks observed during service, job completed."

Arrived on site to install previous diagnose part. Replaced control and test unit by preheating to 350. Unit is operating as designed. Job complete.

"Arrived on site for dryer tumbling but not drying . Customer also mentioned its tripping breaker .. Breaker are tripping even when dryer is not plugged in . Checked terminal block ,element ,fuses . All checked normal. Job complete"

Arrived onsite for a dishwasher that the door will not close and the right side is higher than the left side. I found the door hinge had come off the pivot and when the customer was trying to put it back the keeper on the hinge bent in the wrong direction not allowing the door to mount on the pivot. I fixed the keeper and mounted the door correctly. The unit works as designed. I

"Arrived on site. Checked fresh food temperature reading 38? advised customer on getting a thermometer for fresh food section so she can know her temperature at all times,replaced water filter flushed out filter reset filter.

"FFFU20F2VW0 Arrived to inspect noise. The evaporator had ice that had built up into the fan, causing the noise. Upon further inspection I found the chassis severely warped in both sides and this allowed the door gasket to fall into and away from the outer wrapper, causing air leakage into the chassis and subsequent icing.

Arrived onsite for a refrigerator not cooling well in either compartment. I found the FC at 25 degrees and the RC at 63 degrees. I tested the compartment thermistors from the control an they all registered the same. I tested the defrost thermistors from the control and they tested good. I tested the fans and found them working. I found the compressor warmer than normal. I could hear refrigerant pumping thru the capillary tubes when running test 40 and the compressor was ramping up. I checked minimum and maximum temps for the last 6 hours and the FC showed 72 and -18 degrees and the RC showed 72 and 32 degrees. The customer stated the temps had been the same all day. I explained to the customer that there could possibly be a compressor issue but there were definitely some control issues because of the readings I was getting. I did a power reset and explained to the customer to monitor and let us know if it corrects the issue and to let us know if it doesnt.

"DVE50R5200W Arrived to inspect no operation. The unit had experienced an internal fire that self extinguished and I found no burnt wiring or failed thermal devices. L1 was verified to the motor, but it would not operate. The motor tested within the Mohm range, which was far too high and denoted failed windings within the stator. I The unit operated as designed and heated and cycled as expected. Lint removed from chassis.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an oven that is not heating. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time

"Arrived on site, no prescreened parts, found inverter is getting power but compressor and condenser fan are not running. Replaced inverterwith truck stock inverter. Customer will monitor refrigerator for cooling

"Arrived on site and found customers experiencing dishwasher not working at times, ran a diagnostic cycle and at this moment everything is working properly. control board is likely failing

"Arrived on site and found No power showing on display. Control is not responsive. Recommended replacing control board per SW, after replacement ovens are working properly took one picture of them heating correctly,

Arrived on site to test unit for damaged vent. Found cavity damaged called Techline. Customer will need to call customer care. SR#7735910565

"Arrived onsite for a refrigerator that is freezing in the rc and the fc not cooling. Upon inspection I found that the frost pattern on both evaps good and the heating element tested good, but the thermistor in the rc was corroded which can cause defrost issues To replace the thermistor Customer agreed and I installed the new thermistor and found unit operating as designed

Arrived on site to test unit for ui cracked and butting not responding. Test unit and found cracked console. Removed console and console broke some more. Replaced console under 5 year warranty . Job complete.

"Arrived on site to test unit for not drying. Found blower wheel was stripped and element was bad. Had to break out wheel and unable to removed wheel nut from motor. Cleaned unit of excessive lint build up, replaced motor and wheel. When I opened element box found it was damaged. Recommend element replacement and ventilation test on return visit. ordrng 1 WP3387747 (Element)"

Arrived on site to test unit for humming sound. Test unit and found noise coming from turntable. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10911403 (Turntable motor) and 1 461967753742 (Turntable cover) and 1 W11179756 (Shaft) and 1 W11110134 (Turntable ring)

Arrived on site to test unit for door not opening. Test unit and found door hitting trim. Customer got unit from Lowes but installers didnt install all parts. Customer got a incomplete unit. Ordering new trim to try to correct the issue. Advised customer not to use the unit office to reschedule ; ordrng 1 W11334716 (Trim) and 1 W11312201 (Trim)

"Arrived onsite for refrigerator frosted in freezer section. Upon arrival found unit unplugged and In storage 1st floor. Powered unit and could hear compressor kick on. Fans are running. Frost pattern developing. Noticed that unit had lots of residual water in the drip pan and the inner freezer compartment floor. Looks to be a defrost issue. Ran diagnostics and forced heater. Heater did energize. Ordering thermistor, UI, and control for possible defrost issues. Supervisor, Jose, will monitor 24 hrs. Please call tomorrow to verify unit is cooling, left plugged in. Office to reschedule ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 Defrostthermistor (Defrost thermistor research)"

Arrived onsite for frost buildup in freezer section. Upon arrival inspected unit. Found gap in freezer door to cabinet as well as small gap in fridge door. Took pic. Found that the doors seem to slant from right to left and raising the door up would close better. Added truck stock washers WP489467. Raised door slightly but still gapped on left corner. Called tech line for assistance. Spoke to Chris. Sr#7735900926. Recorded adding a shim to rear right to level cabinet. Tried but did not correct the issue. Ordering door hinges. ; ordrng 1 WP2166037 (RC door hinge) and 2 WP489467 (Washer)s and 2 WP487576 (Washer)s and 1 W11026307 (Lower door hinge pin) and 1 WP2325482 (Lower hinge) and 1 W11573591 (Filler corner) and 2 Shim (Shim)s and 1 Silicone (Silicone)

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed and it will need to be replaced to complete repairs. Return date set; ordrng 1 W11428524 (Capacitor)

Arrived onsite for vent hood motor making noise. On inspection we saw that the connections on the new fan motor was different then the old fan motor. I sent the info to Shana to research for the correct motor. Office to reschedule when part arrives.; O-emld tckt

"Arrived on site for no,cool. Removed evaporator cover found ice ball on inlet of evaporator ordering a new compressor and evaporator ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site for washer not draining. Upon arrival confirmed issue and found ACU not responding and not able to enter diagnostics. Found ACU had 120v from outlet. Found harness wire to drain pump was krimped and causing ACU failure. Replaced control and repaired wiring. After reassembling unit I found ACU was sending a constant 120v to pump even though unit wasnt in flood mode. Called techline and spoke with Sterling sr#7735900413. Was instructed that ACU used for repairs was faulty and had stuck circuity leading to drain pump going from 19-30 ohms during tests. Replaced drain pump while on site. Was instructed to order and replaced W11578827 control, W11450611 harness. Rescheduled customer for 03/13/23 to complete repairs.; ordrng 1 W11578827 (Control) and 1 W11450611 (Lower harness)"

Arrived on site to test unit for leak. Applied bubble solution and used gas leak detector. Found no signs of any leak on unit leading to wall. Checked all possible and potential leak points with no signs of any leak. Advised customer of residual gas escaping while operating burners and oven. Unable to currently document with Whirlpool Safety. Needing to document. ; O-emld tckt

Arrived on site to diagnose a refrigerator with a damaged door. Found rc door dented and it will need to be replaced to complete repairs. Customer is aware of extended wait for doors.; ordrng 1 LW10912075 (Rc door)

"Arrived on site to install previously diagnosed parts. Installed the wire harness. Tested unit and it got to 73 minutes and did not move, it was running but did not advance further in the cycle. Stopped the unit and tested the Owi. And it was at 16k at 91? ordering a OWI. The heater ohm at 9ohms and when engaged it was drawing 7.5amps. No water leaks detected during service.; ordrng 1 WPW10705575 (Owi) and 1 WPW10134019 (Switch)"

"Arrived on site and inspected washer and found agitator mounting bolt is missing and fabric softener cup is broken, will need to bring back both; ordrng 1 8575076A (Softener dispenser) and 1 W10772621 (Screw)"

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found unit had large defrost issue in fc. After removing all ice I found brown heater harness had come loose from molex housing. Repaired wiring and found unit still defrosting as designed. Found harness had to be temporarily secured to work. Will need office to reschedule once availability of new defrost heater harness asm is known. Ordering W11650662 to complete repairs. ; ordrng 1 W11650662 (Defrost asm)

Arrived on site for dryer not heating correctly.upon arrival confirmed issue and found unit shutting down between 1-4 minutes and saying unit was done drying. Found no errors in diagnostics. Upon further testing I found harness fuse had failed. Rescheduled customer to complete repairs with WPW10298258 harness. ; ordrng 1 WPW10298258 (Harness)

Arrived on site for washer not starting. Upon arrival confirmed issue and found lidlock not latching properly. Upon further testing I also found slider not adjusting into place accurately. Replaced slider and lid latch then reassembled and tested unit. Found washer working as designed with no leaks. Call complete ; ordrng 1 W10734521 (Slider(from Tg truck stock))

Arrived on for a refrigerator that is having door issues to where the rc door will not close properly. Upon arrival I adjusted the door hinges and the gasket and got the gaps to closed that where present when the door is closed. But after a few minutes the gasket/door started separating from the chassis again. I am ordering the rc door and returning with the shim kit. ; ordrng 1 LW10912110 (Rc door)

"Arrived onsite for a refrigerator tat is not dispensing ice but the actual issue was that the upper ice maker seems to not be making the same amount of ice as the one in the freezer. Which when I arrived the amount of ice in the bin was normal but the ice was clumping, I tested the ice door and found that it was leaking I am ordering the ice door and; ordrng 1 WPW10577864 (DOOR-ICE)"

"Arrived on site for microwave, inspected unit and work area. Door wont close due to no power on unit. Tested voltage at the outlet and it was good. Im ordering parts and returning on 03/14/23. Office will contact customer with time frame. ; ordrng 1 W11443147 (Control board) and 1 W11443148 (UI) and 1 WPW10531156 (Filter board) and 1 W11493414 (Interlock) and 1 W11334531 (Transformer) and 1 W11402082 (Magnetron)"

Arrived on site for a dishwasher repair that is making a humming noise. Inspected unit and work area. The customer advised that the unit has been making a humming sound when the unit is not in use. She advised that it also sometimes will turn itself on when no keys are pressed. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and could not replicate the sound the customer was hearing. The customer showed me a video of what was going on And could hear the sound but could not determine if it was coming from the dishwasher or not. The customer advised that she had several people there and that was the only thing in the area that was being supplied electrical. Tested the unit several times and still could not get the unit to fault. Spoke to JC and was advised the issue may be with the control. Ordering the part and the office will need to contact the customer about a return date due to limited parts availability. ; ordrng 1 W11462461 (Control)

"Arrived on site to test unit for not completing wash cycles and tripping breaker. Found sump leaking, motor not engaging but receiving proper voltage. Also found heating element is burnt out causing tripping. Recommend sump assembly and element replacement.; ordrng 1 W10703867 (Element)"

1974#-#1956 Arrived on site to test unit for no ice production. Found ice maker water line is obstructed. Attempted to remove obstruction with no success. Recommend replacing line. Needing 2man on return visit and office to reschedule.

"Arrived onsite for a washer that is making a loud scraping noise when in use. Upon inspection I found that the cam was damaged and the gearcase leaking oil. ordrng 1 W10752187 (Wash plate screws)"

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making rattling sounds. Entered diagnostic and found retrieved error codes F9E1 long drain and F0E5 off balance. Found a bad drain pump and also found slow fill from water valve.