Near Waco, TX 76706
Steve C.
Job Details: 01/11/2019
WASHER MAYTAG MVWC360AW0 Arrived on site for the units is not working. Tested the unit and diagnostics and received error code F9E1 long drain. Tested the unit and found the pump will not turn on but there is voltage to it. Replace the pump and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Near Temple, TX 76504
Al
Job Details: 01/11/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived to inspect dryer with long drying time. I checked the element and cutoff, oath we’re working. I removed and replaced the timer, tested the unit and unit tested as designed.JOB COMPLETE"
Near Temple, TX 76504
Al
Job Details: 01/11/2019
WASHER WHIRLPOOL WTW4815EW0 Arrived to inspect unit not draining. I put the unit in service test mode and got no codes. I checked underneath the unit at the dust cover and saw NO obvious signs of wear from the unit. No error codes displayed.I Called TECH LINE spoke with ANDYFile number SR#7723898394The customer informed me the issue only takes place on the BULKY BEDDING mode. I spoke with the customer about the load type and to distribute items of the same evenly inside the unit.UNIT TESTED AND WORKS AS DESIGNED JOB COMPLETE
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/11/2019
REFRIGERATOR SAMSUNG RFG238AARS/XAA "Arrived on sote for unit leaking under drawers. Found frozen water coming from water tank, will need replaced,; ordrng 1 DA97-07150A (WATER TANK )"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL DU840SWKT0 "Arrived on site for unit no cleaning well, found unit filling, washing and draining and drying, unit will need rinse aid cap, spray arms were build up, cleared out armies and tested good; ordrng 1 CNOTE (OFFICE RS) and 1 WP3378134 (cap)"
Near Elgin, TX 78621
Thomas L.
Job Details: 01/11/2019
WASHER MAYTAG MVWX655DW1 Arrived on site no fill condition. Plug the unit in and it instantly went into the drain mode. Removed and replaced control and tested. All operations are normal. All water connections were dry. I did not have a way to secure the drain hose as this was an outside garage stand pipe connection.
Near Elgin, TX 78621
Thomas L.
Job Details: 01/11/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site for unit displaying error codes. Found faulty pressure switch. Replaced and tested. All water connections were dry. Customer also has a failed neutral and will need to have that corrected.
Near Austin, TX 78749
Kevin
Job Details: 01/11/2019
DRYER WHIRLPOOL WGD5000DW3 "Arrived on site and found noise customer is experiencing is solenoid engaging. Recommended that they observe it further but noise is normal, if it gets louder or stops heating solenoids will need to be replaced. Dryer is new and no lint buildup at time of service, job complete."
Near Waco, TX 76712
Steve C.
Job Details: 01/11/2019
DISHWASHER KITCHENAID KDFE104DSS5 Arrived on site for the unit is not washing the dishes. Tested the unit and found water is going inside the tub but the motor will not turn on. There is voltage to the motor. Replaced the sump and motor And tested the unit. Unit works properly and all water connections were dry at the time of service.
Near Buda, TX 78610
Kevin
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDHW "Arrived on site and found reservoir connector is stuck replaced reservoir and it is now working properly. No water leaks detected at time of service, job complete."
Near Cedar Park, TX 78613
Paul
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher that is not draining. Ms stated it is not turning on now and when it was the dishes were not drying. I found the unit installed on a wall switch under the sink. I showed the customer this. I tested the unit in diagnostics and found the unit working as designed but not draining correctly. I found power to the drain pump but the pump would not run. I replaced the pump and tested the unit. The unit is working as designed. I explained to ms that the unit is not drying the dishes because they were not using rinse aid. Ms stated she will start using rinse aid. There were no water leaks present at the time of service. Call complete.
Near Seguin, TX 78155
Diego G.
Job Details: 01/11/2019
RANGE AMANA AER6303MFS2 Arrived on site. Check for element issues. Found right front and left rear elements out completely. Also getting error code for F2 e1 for shorted keypad. We need elements and keypad to repair unit. Office to reschedule; ordrng 2 8273994 (surface element)s and 1 W11297545 (CONTROL )
Near Seguin, TX 78155
Diego G.
Job Details: 01/11/2019
RANGE AMANA AER6303MFS2 Arrived on site. Check for element issues. Found right front and left rear elements out completely. Also getting error code for F2 e1 for shorted keypad. We need elements and keypad to repair unit. Office to reschedule; ordrng 2 8273994 (surface element)s and 1 W11297545 (CONTROL )
Near Seguin, TX 78155
Diego G.
Job Details: 01/11/2019
RANGE AMANA AER6303MFS2 Arrived on site. Check for element issues. Found right front and left rear elements out completely. Also getting error code for F2 e1 for shorted keypad. We need elements and keypad to repair unit. Office to reschedule; ordrng 2 8273994 (surface element)s and 1 W11297545 (CONTROL )
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2019
DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site for dishwasher leaking at door. Inspected insulation and found door rubbing right side of frame. Corrected leveling feet and tested door opening and closing. Performed diagnostics mode, no error codes. Unit did not leak in test mode. Found unit had a slight lean forward. Pulled unit out and lowered back wheels. Installed unit and ran diagnostics test mode again. All tested good, no water leaks present."
Near New Braunfels, TX 78130
Robert
Job Details: 01/11/2019
WASHER MAYTAG MVWC565FW Arrived on job for complaints of not spinning. Ran diagnostics and calibration. No codes and no leaks detected at time of service.
Near Pflugerville, TX 78660
Tyler B.
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on sote for unit top drawer in freezer stuck, broke loose drawer, and cleared frost, found right side of door not dealing, was able to adjust slides and bracket to correct, tested and sealed good, no leaks on site"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for broken dispenser, replaced and Testd good, no leaks on sote"
Near New Braunfels, TX 78132
Robert
Job Details: 01/11/2019
WASHER WHIRLPOOL WFW72HEDW Arrived on job for complaints of noise and not spinning correctly. Rotation of basket can hear bearing bad will need to replace tub. ; ordrng 1 CNOTE (AUTHO ) and 1 CNOTE (2 MAN) and 1 WPW10737541 (tub-outer)
Near Austin, TX 78741
Luis
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRT318FZDW02 Arrived on site for cooling issue. Removed evaporator cover found weak frost pattern. Frost only on first bend on inlet tube no frost on top and middle section. Diagnosed leak in system unit will need evaporator
Near Georgetown, TX 78626
Jerry C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "WRS331SDHM00 Arrived to inspect noise. The unit had frozen up and blocked the evaporator with ice. It was partially defrosted, but require more defrosting and the customer will leave it unplugged for 24 hours. Apartment maintenance is aware and was present form the inspection. No leaks observed during service."
Near Austin, TX 78745
Luis
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for no water. Checked water dispenser,water extremely cold,diagnosed water line freezing in fresh food. Adjusted temp settings to prevent lines from freezing advised customer to run water dispenser daily to prevent lines from freezing."
Near Kyle, TX 78640
Kevin
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived on site and found water is not dispensing disconnected fitting at bottom of freezer door and still no water is dispensed. Disconnected refrigerator reservoir coil from valve and water will dispense from Valve directly. Reservoir coil is either frozen or clogged. Customer has two refrigerators and is going to defrost this one to see if water returns. If not they will report to the office and a new coil will be needed. No water leaks from connections at time of service.
Near Buda, TX 78610
Kevin
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site and replaced snack pan rails, after replacement drawer can still fall off of shelf rail. Spoke with techline SR7723902235 and they recommended removing location tabs on the bottom of the drawer plastic, elongating screw hole on rails and widening drawer overall."
Near Austin, TX 78759
Scott
Job Details: 01/11/2019
RANGE WHIRLPOOL WFG525S0HS1 Arrived on site for glass trim coming off . Found SS trim separating from glass . Ordering glass outer door w/ trim . Also will need black touch up pen due to some scratching on side of door from trim rubbing on it . Please call to set up return visit .; ordrng 1 BLACKTOUCHUPPEN and 1 W11219379 (GLASS OUTER DOOR SS )
Near Troy, TX 76579
Steve C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived on site for the unit is not making enough ice And the ice cubes are coming out small. Tested the unit found the unit is making ice and it’s the right size. Why is the customer to wait 72 hours for the ice bin to fill up then to start using it. Unit is working properly and all water connections were dryat the time of service.
Near Austin, TX 78731
Luis
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRMF606ESS00 "Arrived on site for faulty deli ui and main control relay clicking and not powering on compressor. Removed main control and deli ui. Installed new main control and deli ui. Powered unit on compressor and fans running,deli ui working. Unit cooling down and working as designed. Parts covered under AUTHO KI9WDI9EP1 customer responsible for labor. Labor(RF320)$169.99"
Near Austin, TX 78734
Cliff
Job Details: 01/11/2019
RANGE WHIRLPOOL KDRS467VSS04 Arrived on site to replace appliance manager for Range. Replaced control and tested unit. Found all is functioning properly at this time and Main UI control not needed. Job is completed.
Near Waco, TX 76712
Steve C.
Job Details: 01/11/2019
MICROWAVE MAYTAG MMV4205AAB Arrived on site for the unit does not have display. Test the unit and found there is voltage to the microwave. Found no continuity on the thermostat fuse. Replaced the fuse and tested unit. Unit heat and works properly.
Near Driftwood, TX 78619
Brandon
Job Details: 01/11/2019
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to replace broken dispenser, after I replaced unit tested good."
Near Austin, TX 78735
Luis
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for no water,dispensing ice and no lights. Tested deli ui,deli ui unresponsive. Revoved ui,found water inside of ui housing causing wires to corrode and break from harness. Diagnosed unit will need deli control door and deli ui. Repair covered u fee manufacture warranty. ; ordrng 1 W10815668 (DOOR DELI)"
Near Austin, TX 78717
Paul
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher not working properly and the lower spray arm broke. The lower spray arm came off during a cycle and was melted by the heating element. I replaced the lower wash arm. I ran the diagnostics cycle because ms stated the silverware is not getting dry. I found no stored error codes in the machine and it completed the test and worked as designed. I found no rinse aid in the unit and I explained to me that rinse aid has to be used for the unit to function properly. There were no water leaks present at the time of service. Call complete.
Near New Braunfels, TX 78130
Robert
Job Details: 01/11/2019
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on job to replace freezer door. After replacement test seal and operation.
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived back on sote for control replacement due to unit turning off and on, replaced control and supplied start dev for safety. And Testd good. U it now cooling and staying running. No leaks on site"
Near New Braunfels, TX 78132
Robert
Job Details: 01/11/2019
MICROWAVE WHIRLPOOL WMH32519HV1 Arrived on job for complaints of no light underneath. Found no power supply to bulb. Replaced control and light now working.
Near Woodway, TX 76712
Steve C.
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for the unit will randomly turn off. Test of the unit and found all the fans are working properly. Called Whirlpool Sr#7723896196 and advised parts we’ve already replaced. Found the refrigerator outlet is also sharing with the Kitchen plugs and all in one breaker. Whirlpool advise The refrigerator has to be on its own dedicated breaker per installation. Advise customer to call a electrician and all water connections were dry at the time of service.
Near The Hills, TX 78738
Cliff
Job Details: 01/11/2019
OVEN KITCHENAID KEBC107KSS04 Pulled board for rebuild.; ordrng 1 CNOTES (REBUILD FOR CONTROL NEEDED)
Near Spicewood, TX 78669
Brandon
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDF540PADM2 "Arrived on site for customer complaint of dishwasher leaking, found rip in door gasket, I replaced gasket, unit tested good."
Near Austin, TX 78717
Paul
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIDM05 Arrived onsite for the refrigerator with a no ice condition. I found the ice maker motor had failed. I replaced the icemaker and tested the unit. The unit is working as designed. There were no water leaks present at the time of service.
Near Georgetown, TX 78628
Jerry C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "WRS325SDHZ01 Arrived to inspect no cool and ice. I found a large mass of frost within the evaporator. I tested the defrost heater system from service test mode and it worked as designed. Per tech line prior service calls, the UI and thermostat will require replacement. The customer will defrost the unit prior to our return. Please schedule for last call of day on return service date. No leaks observed during service. ; ordrng 1 CNOTES (LAST CALL OF DAY PLEASE ) and 1 W10911770 (HARNESS) and 1 W11214887 (CONTROL)"
Near Spicewood, TX 78669
Brandon
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for customer complaint of noise issue, found noise coming from condenser fan housing, I adjusted the housing and the feet of the unit, noise stopped, tested good."
Near Temple, TX 76502
Al
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived to inspect water dispenser making clanking noise. I confirmed the complaint and adjusted the water pressure at the incoming water valve. Tested unit and unit tested as designed.JOB COMPLETE
Near Temple, TX 76502
Al
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived to install previously ordered parts. I removed and replaced the new ice maker. Reassembled the unit and unit tested as designed.All water lines were dry at the time of service.
Near Austin, TX 78702
Leonardo
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site to test unit for silver wear basket broken not staying on door making basket open and silver wear comes out. Replaced basket test unit and unit test good job complete no leaks present at this time.
Near Cedar Park, TX 78613
Lou
Job Details: 01/11/2019
WASHER WHIRLPOOL CAE2745FQ0 "arrived on site to install previously diagnosed and ordered part. Upon arrival, I tilted the unit back and removed and replaced the capacitor and tested. The unit continued to making the ratcheting noise. I tilted the unit back again and inspected the components underneath. I found that the actuator is the noise maker and also found that the cam was installed incorrectly from the manufacturer. I removed the cam and attempted to correct installation and found that it was damaged. Using a cam from another call (208902) I replaced the original cam and tested. The unit continued to make the ratcheting noise. I removed the motor ad tested ohms and it was good. I unplugged the capacitor to check the connection and it was good. I unplugged the actuator and inspected the connection and it was good as well. I reconnected all parts ad tested again and the ratcheting noise continued. The noise sounds as if it’s coming from the actuator and when I touched it while test
Near New Braunfels, TX 78132
Robert
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on job for complaints of door not level. Adjust door. No leaks detected at time of service
Near Austin, TX 78727
Paul
Job Details: 01/11/2019
WASHER MAYTAG MVWC415EW0 "Arrived onsite for the washer that makes a squealing noise when filling and a grinding noise when it goes into a spin cycle. I ran the auto diagnostics cycle and the unit completed the cycle but I did find the unit having a hard time switching from agitate to spin. I found the water pressure higher than normal and explained to the customer this could be causing the noise when it fills. I checked stored error codes and found an F7E5 & F7E6. The motor checked good. The actuator was making a strange noise. I found the gearbox leaking oil. The gearbox, actuator, splutch, and belt guard need to be replaced to complete service. Ordering c-notes, W10913953 ACTUATOR, W10721967 CAM, & WPW10550173 SHIELD. Marking the gearcase as UORV.; ordrng 1 C-NOTES (NEEDS PARTS AUTHORIZATION ) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR) and 1 WPW10550173 (SHIELD)"
Near Leander, TX 78641
James
Job Details: 01/11/2019
MICROWAVE KITCHENAID KMBP100ESS01 Arrived on site and installed new interlocks. I found the mounting bracket for the unit was not leveled and also causing door closing issue. Shimmed railed to level and installed unit. Tested operation and found unit working properly and all functions test good. Job complete
Near Austin, TX 78731
Scott
Job Details: 01/11/2019
DRYER MAYTAG MED5500FC2 "Arrived on site for dryer making noise while tumbling. Customer turned on dryer and it’s not making that noise , had customer load up drum with clothes and still not making noise she had been hearing . We let it run for sometime and couldn’t duplicate sounds . No lint build up at time of service . Did ask her if it does repeat to let us know . Job complete ."
Near Austin, TX 78731
Scott
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL KDTE104ESS4 Arrived on site for soap sitting bottom of tub . Ran diagnostics got motor error code . Motor never came on . Checked and is getting voltage . Replaced sump and motor . Ran another diagnostic all check normal . Nonwater leaks detected at time of service job complete .
Near Austin, TX 78757
Wesley
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KFIS25XVMS9 Arrived on site and diagnosed temporary malfunction of the user interface control that had self corrected. The catalyst being a power surge. Advised customer that in event of repeat symptom. Repair is not an option due to discontinued part. Charged 108.24 for diagnosis. No parts or labor required.
Near Austin, TX 78734
Cliff
Job Details: 01/11/2019
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not filling with water. Tested unit and found float assembly misshaped causing fluid not to contact overflow switch. Reshaped float to proper shape and reinstalled it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
Near Round Rock, TX 78681
Jerry C.
Job Details: 01/11/2019
DISHWASHER KITCHENAID KUDS30IXWH4 "KUDS30IXWH4 Arrived for service. At the customer’s front door, I was informed he had requested the service cancelled if it was not verified an in warranty repair. I ran the model and s/n and the unit showed 2011 as the year of mfg. the customer did not want service and was upset the MFG still sent us wi5 the information provided. No access to unit."
Near Cedar Creek, TX 78612
Thomas L.
Job Details: 01/11/2019
DRYER GE GTD75ECPLDG Arrived on site for noisy operation. Found that when the drum turned it would periodically scrap. Open unit to find loose front upper bearing guide. Properly installed and tested. Operations are normal. Dryer venting is clear.
Near Harker Heights, TX 76548
Al
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW1 Arrived to inspect dryer with extended drying time. Confirmed the complaint and removed and replaced the TIMER. Tested unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Near Buda, TX 78610
Leonardo
Job Details: 01/11/2019
RANGE WHIRLPOOL W5CG3024XS00 Arrived on site to test unit for unit continuing to spark even when knobs are off. Test unit and found shorted switch harness. Replaced switch harness test unit and unit test good no more sparking when knobs are off. No leaks present at this time job complete
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2019
REFRIGERATOR HOTPOINT HSH25GFBBWW "Arrived on site to install previous diagnosed part. Removed failed heater kit and installed new. Tested operation , all tested good. No water leaks present."
Near San Marcos, TX 78666
Robert
Job Details: 01/11/2019
DRYER WHIRLPOOL WETLV27HW1 Arrived on job for complaints of noise. Found support wheels bad and felt from noise damper stuck in drum groove. Correct felt and test.
Near Austin, TX 78734
Cliff
Job Details: 01/11/2019
DRYER WHIRLPOOL GEQ9800PW1 Arrived on site to diagnose a dryer that is not starting. Tested unit and found timer failed due to shorted contacts inside a timer. Failure is caused by normal wear and tear. Replace timer and tested unit. Found all is functioning properly at this time.
Near Woodway, TX 76712
Steve C.
Job Details: 01/11/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site for the unit is not reaching temperature. Test of the unit and the unit is heating properly. Customer advised it intermittently will not heat and not get hot inside the oven. Tested the unit in diagnostics and receive no error codes. Reset the control and unit is working properly. Customer advised she wants the unit replaced.
Near Austin, TX 78729
Wesley
Job Details: 01/11/2019
DRYER WHIRLPOOL WED7000DW2 Arrived on site and found unit harness loose from UI to control. Restored. Also found unit with only half power from 220 outlet. All checks good. Advised customer to seek out electrician to solve power problem.
Near Round Rock, TX 78681
Jerry C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "WRS588FIHV00 Arrived to inspect no ice. I found the ice maker would not find home position and I removed and replaced it. The issue was not resolved and further inspection revealed the yellow wire within the lower door harness was broken. I Contacted mfg, tech TJ. File #7723899337 and asked if a solder and heat shrink was authorized and they said on this unit it will require the door. Office to order door, black ss. No leaks observed during service. Office to contact the customer to arrange return service. I advised the customer it would take 6-10 weeks to arrive and I temporarily repaired the wire during the wait of the door. ; ordrng 1 LW11038917 (FC DOOR, BLK SS)"
Near Georgetown, TX 78626
Jonathan
Job Details: 01/11/2019
WASHER MAYTAG MVWB765FW2 "Arrived on site for washer making loud noise durning spin mode. Performed diagnostics mode and checked fault code history. Found no fault codes. Performed manual test mode and ran spin cycle. Found failed bearing. Removed bearing and installed new. Leveled unit and ran calibration cycle. Tested operation and monitored water connection. All tested good, no water leaks present."
Near Austin, TX 78701
Leonardo
Job Details: 01/11/2019
MICROWAVE JENN-AIR JMW2327WS02 Arrived on site to replace appliance manager. Replace part test unit and unit still giving same code. Called techline and test unit with techline and found bad fuse. ; ordrng 1 W11188752 (FUSE )
Near , TX 78633
Jonathan
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for refrigerator making intermittently noises. Customer stated that noise seem to be coming from the right side. Performed diagnostics mode and ran individual components. Ran test 3 and disconnected baffle. Ran unit with doors opened and door switches in closed position. Gained access to condenser and compressor. Inspected copper tubing. Inspected condenser and looked for possible rubbing or vibration. Inspected evaporator and evaporator fan. All operations sound normal at time of service. Checked leveling and found unit off square and floor lower on back right side. Adjusted leveling feet to correct. All test good, no water leaks present."
Near Florence, TX 76527
Jonathan
Job Details: 01/11/2019
DRYER KENMORE 110.869801 Arrived on site to install previous diagnostics parts. Gained access to blower wheel and removed. Removed motor and installed new. Installed blower and repair kit. Removed start switch and installed new. Tested unit and found unit will continue to run without starting. Will need to replace timer. Schedule return for Wednesday the 16th.; ordrng 1 WP3389662 (TIMER)
Near Austin, TX 78737
Kevin
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found it is heating properly, there is no airflow through lint screen. Removed vent hose and air flow has returned, inspected exit on outside of home and found it was compacted with lint buildup. Cleared Lint and reattached vent hose and found it has improved but recommended to customer that exhaust hood through wall be replaced. Dryer is operating properly, airflow will need to be corrected in the wall of the home, job complete."
Near Briarcliff, TX 78669
Brandon
Job Details: 01/11/2019
COOKTOP KITCHENAID KCGS556ESS02 "Arrived on site for customer complaint of burners not working properly, flames to low. Found regulator and valves needed adjusting, after adjusted unit tested good."
Near Austin, TX 78723
Joseph C.
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for “no ice production” complaint. Inspected unit and found freezer door switch faulty. Ordering new freezer door switch. No leaks detected, at time of service. Return for repairs on Monday 01/14. ; ordrng 1 12002646 (light switch)"
Near Austin, TX 78731
Scott
Job Details: 01/11/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for tub filling up too much for water on soak cycle . Called tech line and was told too check for any error codes ( none were found ). Tech line said this is normal . Sr 7723898301 . Whirlpool tech line advised that the washer is operating normally, there are no part replacements needed to correct function. If customer calls for service again they will need to be referred to Whirlpool Customer Care. No water leaks detected at time of service . Job complete"
Near New Braunfels, TX 78132
Robert
Job Details: 01/11/2019
DRYER WHIRLPOOL WGD92HEFW0 Arrived on job for complaints of temperature too hot. Tested thermistor and found it out of range replaced thermistor and test on delicate. No gas leaks detected at time of service.
Near Austin, TX 78724
Joseph C.
Job Details: 01/11/2019
MICROWAVE WHIRLPOOL MH2175XSB0 Arrived on site for “tripping breaker after running for w or more minutes” complaint. Inspected unit and found weak breaker. Recommend changing out breaker with one of equal amperage value. Unit is performing as designed.
Near Austin, TX 78757
Wesley
Job Details: 01/11/2019
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site and found unit operating as designed. Replaced panel. Ad used customer on repair. No leaks.
Near Austin, TX 78723
Joseph C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for “no ice production” complaint. Inspected unit and found ice valve very noisy and not dispensing water. Removed and replaced dual valve. No continuity, at fill tube heater connection, at bottom of door. Ordering new door. Made customer aware of possible 6 to 8 week turnaround time. No leaks detected, at time of service. Office to set return schedule, due to factory having to manufacture new door.; ordrng 1 LW11026425 (FREEZER DOOR (STAINLESS))"
Near Cedar Park, TX 78613
Lou
Job Details: 01/11/2019
DRYER MAYTAG MEDB755DW2 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the main control and tested the unit and it operated as designed . No lint observed during service, job completed."
Near Austin, TX 78723
Joseph C.
Job Details: 01/11/2019
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site for “lights flickering and unit shuts off, periodically” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Unit checks good. No leaks detected, at time of service."
Near Leander, TX 78641
James
Job Details: 01/11/2019
MICROWAVE WHIRLPOOL WMH73521CS4 Arrived on site and installed new interlocks. Tested operation and found unit working properly. Job complete
Near Lakeway, TX 78734
Cliff
Job Details: 01/11/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site to diagnose a dryer that is not heating properly. Tested unit and found lint screen had not been cleaned and many loads causing lack of air flow through the unit. Consumer was told by the salesman and installer that the unit did not have a lint screen that needed to be cleaned. Informed homeowner on proper usage and found no other failures with the dryer at this time.
Near Austin, TX 78730
Scott
Job Details: 01/11/2019
RANGE WHIRLPOOL PRG4810LP "Arrived on site ,replaced left rear switch. Unit burners are all lighting . No gas leaks detected at time of service . Job complete .
Near Leander, TX 78641
Lou
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRFC704FBS01 "arrived on site to inspect refrigerator noise. Upon arrival, the customer provided a video of the noise. From what I could tell, it was clatter coming from the back of the unit. I placed the unit in diagnostics and tested on mode 40. The compressor and fans all operated as designed. I pulled the unit from its place and inspected the compressor and components. I loosened the four toed screws on the condenser bracket and placed some sealer in between the condenser line and the drain pain. I did not find any other lines vibrating on others components. I put the unit back in its place and leveled and squared the unit and adjusted the temperatures to the unit. I advised the customer of my findings as I could not get the unit to duplicate the noise that I heard on the video. No water leaks observed during service, job completed."
Near Austin, TX 78729
Wesley
Job Details: 01/11/2019
RANGE WHIRLPOOL WFT505S0HS0 "Arrived on site and found everything operating as designed. All checks good, unit had small bend in side panel. Corrected. Inspected functionality. No leaks all functions working properly."
Near Leander, TX 78641
Paul
Job Details: 01/11/2019
REFRIGERATOR JENN-AIR JS48PPDUDB00 Arrived onsite for the refrigerator that is not dispensing water. I tested the unit and found the paddle hard to push but when I pushed it in certain places the dispenser did work. I changed out the paddle assembly and tested the unit. The unit wouldn’t dispense at all and the UI wouldn’t count down. I had voltage to the UI. I changed the UI and retested. The unit dispensed then stopped. The UI continued to count oz’s and started beeping. I found the voltage dropping from the niagra control. I changed the niagra control and tested the unit. The unit is working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/11/2019
OVEN WHIRLPOOL RBD305PDS15 Arrived on site to remove control for rebuild. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE )
Near Woodway, TX 76712
Steve C.
Job Details: 01/11/2019
DISHWASHER MAYTAG MDB8969SDM3 Arrived on site for the unit is not draining. Found the tub is full of water and will not drain. Remove the drain hose from the garbage disposal and found the garbage disposal has the drain cap. Remove the drain cap and re-install the drain hose to the garbage disposal. Tested the unit and the unit is working properly. Also had to re-level the unit due to the left side of the door was hitting When closing the door. Customer paid in full and all water connections were dry at the time of service.
Near Austin, TX 78702
Luis
Job Details: 01/11/2019
REFRIGERATOR GE GSE23GSKJCSS "Arrived on site for no power to inverter. Installed new main control,powered unit on checked voltage to inverter good reading 120vac and 5.75vdc. Unit cooling down"
Near Cedar Park, TX 78613
James
Job Details: 01/11/2019
REFRIGERATOR MAYTAG MFF2258VEM4 Arrived on site and found unit cooling properly with freezer at 1 degree and fresh food at 38 with control set to recommended. Customer stated she turned the unit down to 3 which is a warmer setting and the temperatures climbed back up to 50 in the fresh food section. I tested the thermistors and found that they both test good in diagnostics. Unit will need new jazz control and harness for control to repair. ordrng 1 WPW10216622 (harns-wire) and 1 WPW10503278 (refer elect cont brd)
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site. Check for push to start issues. Found push to start switch completely off of console. Found nothing broken whatsoever. Re-positioned push the start switch, all checked OK.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site. Check for push to start issues. Found push to start switch completely off of console. Found nothing broken whatsoever. Re-positioned push the start switch, all checked OK.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site. Check for push to start issues. Found push to start switch completely off of console. Found nothing broken whatsoever. Re-positioned push the start switch, all checked OK.
Near Cedar Park, TX 78613
Paul
Job Details: 01/11/2019
OVEN WHIRLPOOL WOS51EC0AS04 Arrived onsite for the oven not maintaining correct temperatures. I had the customer preheat the oven when I called and stated I was on the way. The customer mentioned the oven takes long to preheat. I checked and found the oven not set for rapid preheat. I set the oven to rapid preheat and tested the temp with the unit set at 350 degrees. I found the temp dropping below 320 degrees and put a 10 degree positive offset in the control. The temp cycled between 327-402 leaving the unit with a 364 degree average temp. The differential in the control is too wide causing the customer to burn product. Need to replace the UI to complete service. Ordering W10803991 CNTRL-ELEC & also ordering W10839510 CNTRL-ELEC just in case.; ordrng 1 W10803991 (CNTRL-ELEC) and 1 W10839510 (CNTRL-ELEC)
Near Kyle, TX 78640
Kevin
Job Details: 01/11/2019
WASHER MAYTAG MVWB450WQ1 "Arrived on site and found bearing noise during spin, replaced bearing and washer is now operating properly. No water leaks detected at time of service, job complete."
Near New Braunfels, TX 78132
Robert
Job Details: 01/11/2019
DRYER MAYTAG MEDX655DW0 Arrived on job for complaints of noise. Found Pebblestone in between seal and bulkhead. Removed Pebblestone and test with clothing.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/11/2019
REFRIGERATOR KITCHENAID KRFC400ESS01 "Arrived on site for refrigerator not dispensing water. Performed diagnostics and removed filter and added bypass cap. Found unit was working with cap. Found off brand water filter in place. Instructed customer to use every drop water filter. All else test good, no water leaks present. (RF100)
Near Austin, TX 78741
Kevin
Job Details: 01/11/2019
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and found motor pulley has sheared, removed old pulley and a new one will need to be ordered to correct issue. Took pictures.; ordrng 1 WP8066184 (pulley-mtr)"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/11/2019
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site for complaints of unit not dispensing soap, found that water valve was stuck shut causing no fill, replaced valve and tested good, no leaks on site"
Near Round Rock, TX 78664
Tyler B.
Job Details: 01/11/2019
MICROWAVE WHIRLPOOL KEMS308SSS05 "Arrived on site for unit not running, found door switches good, all connections good, found control not responding, replaced comptroller and test good"
Near Elgin, TX 78621
Thomas L.
Job Details: 01/11/2019
WASHER WHIRLPOOL WFW9400SU00 Arrived on site for S 21 failure code. Found that the failure code was actually ever as in Frank 21 and the unit was not draining properly. Opening cleaned out drain of a large amount of debris. Reassembled and tested and unit now works properly with no water leaks. Lawrence at the main phone number approve the repair and gave me the credit card
Near Georgetown, TX 78633
Lou
Job Details: 01/11/2019
WASHER UNKNOWN WFW9250WW00 "arrived on site to inspect washer error code. Upon arrival, I found the unit with error code LF (F8E1). I placed the unit in diagnostics and cleared the code and continued with testing. The unit operated as designed with no error code at the end of testing. I removed the hose connections and checked the valves and they were clear with no debris. Using my multimeter, I verified continuity to the valves. I checked ohms to the sensor at pins 21-22 and I found the sensor open. I removed the sensor hose and checked for any holes and found none. I blew through the hose and it was clear. I removed the drain pump filter and hose and it was clear. I removed and replaced the sensor and tested the unit in diagnostics and the unit operated as designed with no error codes. I ran the unit on a normal load, which the customer advised that after approximately ten minutes, the unit would stop and the error code would appear. While running the unit in normal mode, the water
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/11/2019
REFRIGERATOR MAYTAG MFI2067AES11 Arrived on site. Check for leaking issues. Found drain clogged. Found service partner for updated P trap that will cover part only. Unit is in RV and customer will need to pull out refrigerator for us to access back panel for P-trap. Resch for 1/14/19 Rf245 mt400.
Near New Braunfels, TX 78130
Diego G.
Job Details: 01/11/2019
REFRIGERATOR MAYTAG MFI2067AES11 Arrived on site. Check for leaking issues. Found drain clogged. Found service partner for updated P trap that will cover part only. Unit is in RV and customer will need to pull out refrigerator for us to access back panel for P-trap. Resch for 1/14/19 Rf245 mt400.