Near Round Rock, TX 78681
Cliff
Job Details: 09/28/2020
DRYER KENMORE 110.6613241 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed thermal cut off. Replaced cut off and limit thermostat as they came in a kit. Tested unit and found all is functioning properly at this time.
Near Austin, TX 78734
Brandon
Job Details: 09/28/2020
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking, found slow leak coming from water valve, I showed customer the leak, replaced valve housing, unit tested good.
Near Hutto, TX 78634
David S
Job Details: 09/28/2020
RANGE WHIRLPOOL RF362LXTB2 "Arrived on site to install previous diagnosed parts. I removed the door and installed the new trim pieces. I spoke to the customer about the repair. They stated the oven still doesn’t work and that they had an electrician come out and inspect the breaker and out let. I gained access to the back of the unit and tested voltage at the junction. I found no voltage across one of the lines and good voltage in the other, see so quick pic. I wiggles the outlet around and found full voltage on both lines while holding the outlet up. I spoke to the customer about the problem and let them know they need to have that outlet changed o fix the issue. Job complete."
Near Austin, TX 78703
Richard
Job Details: 09/28/2020
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived onsite for the freezer with frost build up . During inspection found no frost build up inside freezer. Checked temperature and it’s good and no ice build up on evaporator. Freezer is working as designed. Found no issues at this time. Complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not keeping proper temperature. Inspected unit and work area. Found ice buildup on fresh food evaporator. Performed diagnostics mode and tested operation. Will need to replace evaporator fan assembly and thermistor kit with main control and UI. Customer stated that he could not defrost unit. Please allow 2 hours for repair. .; ordrng 1 W10316760 (thermistor KIT) and 1 W10822648 (UI) and 1 W11098695 (FAN ASSEMBLY )
Near Salado, TX 76571
Tyler
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL KSRP25FSMS01 Arrived on site for refrigerator not cooling. After running a diagnostic test and running steps one through six I was able to verify and find out that the main control inside the fresh food compartment had blown a fuse on the board and it stopped sending power down to the compressor and condenser fan motor
Near Liberty Hill, TX 78642
Lou
Job Details: 09/28/2020
DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter on the black wire at the junction box and checked amp draw to the element. The unit operated as designed and the amp draw was 7-9amps at the element. Due to the visible condition of the element, I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
David S
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for lid being damaged. I inspected the unit and work area. I found the right side of the lid cracked. I replaced the lid and spoke to the customer about the operation of the unit. I ran the unit through a diagnostics cycle, and it passed. Job complete. No water leaks detected."
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/28/2020
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range front burner taking to long to ignite . Inspected front right burner and found burner cap warped. Found defective burner head had cause cap failure. Removed burner head and cap, installed new. Performed diagnostics and test all operations. Found all working as designed."
Near Cedar Park, TX 78613
Kayman
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KDTM404KPS
Near Liberty Hill, TX 78642
Lou
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect a crack in the liner of the refrigerator. Upon further inspection, I found a small one inch crack in the RC liner on the right side just above the mullion. I contacted techline and spoke to Sterling and advised of my findings. Sterling recommended to drill a small hole at both ends of the crack to stop it from spreading and use the 2part epoxy from kit #8201700 to seal the holes and crack. He provided file #7728899895. No water leaks observed during service, job completed."
Near Austin, TX 78741
Leonardo
Job Details: 09/28/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad high voltage unit sparking from diode and capacitor.
Near Georgetown, TX 78633
Tyler
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator leaking and icing up. Upon arrival I found that the damper motor was indeed starting to grind and screech little bit from the prior issue of ice forming around it and I went ahead and replace the damper motor. Customers also stated that there was no condensation forming around the door of the freezer itself along the actual metal exterior be on the gasket indicating that there is a insulation issue of some kind with the door. I spoke with SR about researching the stainless steel freezer door due to part being PSP and having two different part numbers for the same door. While Sunita make sure and verify that the new freezer door comes with a gasket pre-installed. Office to reschedule once availability of parts is known; ordrng 1 RESEARCH (FREEZER DOOR (STAINLESS STEEL)) and 1 RESEARCH (FREEZER GASKET (IF NOT PREINSTALLED ON DOOR))
Near Austin, TX 78748
Richard
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator door not sealing properly. Replaced door and gasket is sealing good. Complete
Near Niederwald, TX 78640
Leonardo
Job Details: 09/28/2020
COOKTOP WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for burners not staying red hot when on high. Test unit and found unit working as designed. Unit is new unit with regulated elements. Job complete.
Near Austin, TX 78701
Jacob
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace missing shelves to unit. Replaced shelves. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 09/28/2020
OVEN WHIRLPOOL WOC54EC7HW03 "Arrived on site to test unit for error code f6e4. Found bad Copernicus appliance manager. Replaced copernicus, tested unit, unit works good. Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer buttons will not light up unit will not complete cycles - LOUD NOISE WHEN SELECTING START. Would not go into diagnostics. Tested control and it was faulty. Replaced control and is operating as designed. Ran calibration after new control was installed. No leaks detected. Job complete.
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW6200VW0 "Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. ; ordrng 1 W10364988 (valve)"
Near Austin, TX 78722
Jacob
Job Details: 09/28/2020
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise once again and getting condensation inside the control panel. Called Techline. Suggested Service pointer for noise issues. W11378591A. The condensation issue is from the wall ventilation issues. And the noise issue could also be the unit made on customer made bench as opposed to the unit having the manufactured riser. Got Sr#7728897591. Rescheduled with customer ; ordrng 4 W11113654 (pad)s and 1 W11401018 (NOISE KIT)
Near Leander, TX 78641
Lou
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit has been intermittently cooling and warming up. I tested temps in the FC=8 degrees and RC= 37 degrees. Checked both evaporators and both had good frost patterns. Ice maker cycled while present. Tested all fans in diagnostics and all are operating as designed. Thermistors checked good. Due to the intermittent issue, I removed and replaced the hv control. I found the condenser coils were dirty as well. Cleaned the coils and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78703
Jacob
Job Details: 09/28/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on. Replaced console UI. Tested unit. Unit test good. No issues at this time. Job complete
Near Manor, TX 78653
Matthew
Job Details: 09/28/2020
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived onsite for broken microwave light in socket. After inspection found that not only was the light broken, the control also had a stuck relay. The on, full, half and off function would not work. Replaced control and lightJob complete"
Near Georgetown, TX 78626
Cliff
Job Details: 09/28/2020
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived on site to replace previously ordered parts for refrigerator. Found incorrect control sent for repair today. Ordering user interface as it comes with main control with software update. Also ordering evaporator wiring harness w/ sensors. All three parts will need to be replaced to complete repairs as well as update performed from service pointers. Office to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10878994 (UI AND MAIN CONTROL KIT) and 1 WPW10277799 (harns-wire)
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site for refrigerator tripping circuit breaker. Customer stated that they had lost electricity and when it happened that a few breaker had tripped but was able to reset all but the refrigerator, breaker would trip with first 15 seconds of resetting. Powered unit at control and powered breaker on with no power to compressor. Found unit running. Connected compressor and monitored unit, found temperature dropped in FC by 12° in display. Called tech support and spoke with Kathy she recommended to replace breaker with upgrade arc fault if code in area or straight breaker. (Sr#7728897723). At time of service all tested good."
Near Georgetown, TX 78633
Jonathan S
Job Details: 09/28/2020
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site to install previous diagnosed part. Removed failed OWI and install new. Performed diagnosed mode and found no water getting to unit. Found water valve to unit in off position. Restarted diagnostics mode and monitored test operation. Found unit leaking at sump gasket and diverter. Will need to replace sump assembly to complete repair. ordrng 1 WPW10554963 (SUMP)"
Near Georgetown, TX 78628
Lou
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to inspect refrigerator not making ice and no water dispensing. The customer advised that the unit is not cooling in both compartments. When I went to test temps, I found the FC & RC sections extremely warm. I tested the unit in diagnostics and found all fans operating. When I tested the compressor in test 39, it never ramped up to speed. I tested amp draw to the compressor and found 2.98amps. The high line from the compressor to the condenser was extremely hot to touch and the suction line was room temp. I advised the customer of my findings and found that the sealed system components were covered under extended warranty. . I am ordering the compressor, both evaporators, non-dye drier, access valve, CNOTE-OIL-LESS GAUGES, CNOTE-2 HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10865322 (evaporator) an
Near Austin, TX 78723
Matthew
Job Details: 09/28/2020
DISHWASHER MAYTAG WDF330PAHB2 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Georgetown, TX 78633
Tyler
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that was still not cooling properly after a prior main control repair for a defrost related issue. Upon arrival I found that the freezer still had a continuous defrosting problem and had ice build up all the way out past the outer wall of the freezer. I ran a diagnostics check test one through six to verify that the thermos serves in the fresh fruit and freezer section of both functioning fine and that the UI and main controller back we’re also sending power to where they need to be. I also verified that the unit could go into defrost mode indicating that the thermostat was opening and shutting as it needed to end to take me to Tips. Customer explained that they were had been the sameSort of ice formation on the unit prior to repair previously but that ice formation was never cleared and went away which would cause the units have a hard time defrosting as much ice as it was there so I went ahead and defrost of the uni
Near Austin, TX 78727
Scott
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge working . Found leaking from drain tube . Ordering drain . .; ordrng 1 W11084807 (extension)
Near Austin, TX 78748
Richard
Job Details: 09/28/2020
REFRIGERATOR FRIGIDAIRE GLRT218WDS9 "Arrived onsite for the refrigerator not cooling. During testing found that the evaporator fan motor is no good not running seized up which caused the freezer evaporator to up to solid block of ice . Will need to replace evap fan motor, defrost thermistor. Will need 24 hours for the evaporator to thaw out so we can repair it. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Near Lampasas, TX 76550
Al
Job Details: 09/28/2020
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete
Near Austin, TX 78723
Scott
Job Details: 09/28/2020
WASHER MAYTAG MVWX600BW0 "Arrived on site for wash plate not moving . Found gear case has dropped and tore belt up and cut a hole thru guard .will need gear case, cam kit ,belt ,belt guard , hub . May need actuator and motor .
Near Liberty Hill, TX 78642
Lou
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and tested the ice maker on test #56 and it showed no error codes E0. Tested temps in the FC=5 degrees and RC=41 degrees. Tested the ice maker harvest in test #57 and it harvested as designed. I found no water in the tray. I tested the fill tube in test #45 and the ice maker tray filled with water. I cycled power to the unit to reset the controls. Unit is operating as designed. Customer requested this tech LSO if they needed future service. No water leaks observed during service, job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, inverter, dryer, and coupler and laced unit in a vacuum. Was able to get the unit to stay in a 30 inch vacuum for seven minutes. Charged unit and unit pressures got to 135 psi and -1 psi. Unit is cooling and working as designed. Call complete."
Near Austin, TX 78738
Luis
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL KRFC400ESS00 "Arrived on site for water issues. With filter installed weak water flow diagnosed a defective filter head,installed a new filter head checked water connections no leaks,tested water dispenser unit working as designed.
Near Round Rock, TX 78665
Cliff
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in fresh food evaporator causing higher than normal temperatures in freezer compartment. Evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Also recommending changing user interface and main control to ensure no cycling problems. Office will need to set a return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78633
Cliff
Job Details: 09/28/2020
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78731
David Z
Job Details: 09/28/2020
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to follow up on buzzing oven. As soon as unit turns on you can hear a buzzing vibration. CAlled tech line and spoke to Chris who said to pull unit out and test the rear power cable to see if it’s rattling on cabinet. Pulled unit out and vibration still present. Removed top panels and used several sticky pads to like the blower fan and surrounding contact areaS. Noise seemed to be gone. Once I put the panel above the fan on, noise came back. Added additional sticky pads to bottom of the panel and noise was reduced to almost gone. Reinstalled in cavity and noise remained low. Called tech line and spoke with Robert SR7728903112. Documented the noise and resolution and confirmed that if the noise returns there has to be a bend in the cabinet somewhere hard to find, since everything close to the fan is insulated. Call complete."
Near Temple, TX 76502
Tyler
Job Details: 09/28/2020
WASHER MAYTAG MVWB865GW0 Arrived on site to install previously diagnosed UI panel due to button being stuck internally. After installing the new UI I was able to run multiple tests back to back in Missouri that the UI is no longer beeping randomly as it was prior to repair unit now functions in both normal mode and test diagnostics exactly how it should be in there and no new error codes that have popped up. Unit functioning as designed call complete
Near Manor, TX 78653
Matthew
Job Details: 09/28/2020
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer drum out of balance. Opened lid to inspect suspension rods, look good. Applied pressure to drum, good resistance. Ran diagnostics, no error codes stored. Put unit in auto test, all passed. Ran calibration test. Ran low spin, high spin and agitation individually with no issues. Checked under unit for signs of ware on gear case, no grinding sounds or signs of leaking oil. This is not a constant issue. Instructed customer on proper loading and cycle selection."
Near Harker Heights, TX 76548
Al
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and inspected washer leaking from the valve area.Confirmed the complaint and found the valve defective.Removed and replaced it.Reassembled it and unit now works properly.No leaks detected at time of service.Customer satisfied.Job complete
Near Jarrell, TX 76537
James
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site and found unit cooling and making ice. Freezer at 0 degrees and fresh food at 36. Ran test 4 and inspected compressor and 3 way valve. Found all functioning properly at this time. Instructed customer that if the sound returns to please contact office and leave unit plugged in so that I can come by same day to identify the failure
Near Cedar Park, TX 78613
Kayman
Job Details: 09/28/2020
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite for dishwasher not operating. Upon inspection I found the clean light stuck on and I had a hard time putting the unit into diagnostics the control panel is very worn out. Once in diagnostics the unit filled with water but would not push the water through the spray arms when called for. I also noticed the heating element. I am recommending replacing the control (WPW10285179) the sump and motor (W10806701) the console (WPW10175241) and the heating element (W10518394) ; ordrng 1 W10518394 (heater) and 1 WPW10175241 (panel-cntl)
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/28/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave MAKING CRUNCHING POPPING NOISE WHEN THE TURNTABLE IS MOVING--UNIT WAS CLEANED AND IT STILL DOES IT. Ran microwave with a cup of water for 20 seconds. Heard the noise. Installed new roller and noise went away. Removed roller to check for surface areas that may be raised. Found a 1 1/2 inch scratch that was extremely hot to the touch in the path of the roller. This heat melted the wheels on the first roller. 2nd roller didn’t make noise because it hasn’t melted the wheels. Ordered cavity paint for touch up to seal the scratch and contain the heat.Please advise on how long the paint will need to dry before installing roller and glass plate. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w)
Near Temple, TX 76502
Tyler
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Rock on site for a fridge raider that was leaking water and dump all of the freezer door to shut all the way. Upon further inspection I found that freezer drain line was clogged water backflow and not allowing the freezer freezer freezer which then led to the door not shutting all the way. I was able to keep frosty clogged drain line and made sure that the unit was ceiling shop whenever the freezer door would be closed and everything is functioning as needed. I also found that with the water dispenser issue that the customer stated she was having was because of the fact of the reservoir filter head assembly was sealed shut and not allowing water to pass through the filter like I needed to so I replace the reservoir head assembly and retest of the dispenser unit is now working as designed with no leaks before during or after repair call complete
Near Buda, TX 78610
Kevin
Job Details: 09/28/2020
RANGE WHIRLPOOL KFGD500ESS00 "Arrived on site and inspected range and found bake ignitor in top oven has failed..; ordrng 1 WP7432P143-60 (igniter- b) and 1 WPW10324738 (igntr-oven)"
Near Jarrell, TX 76537
James
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new separator and tested operation. Unit tests good. Job complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/28/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range noise every 5 minutes in oven. Ran temps in oven. Oven is cycling through temps as designed. No calibration needed. Explained to customer that the noise is the burner kicking on and off in order to stay in range of the desired temperature. She listened to the oven igniting and confirmed that was the noise. Job complete.
Near Austin, TX 78759
David Z
Job Details: 09/28/2020
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to follow up on range not heating after convection fan assembly was installed. Found breaker was not tripped, and had 240V at the terminal block. Tried all 3 elements and got no heat and no fan. Couldn’t hear the relays click on the control. Replaced control. As soon as unit was plugged in heard a pop from the convect area. Convect element is bad and caused a short, likely also frying the control. Reordering convect assembly, control, main harness, and Ui console as well. This should resolve all issues. Office to schedule when we have shipping for convect assy.; ordrng 1 W11084243 (cntrl-elec) and 1 W11196719 (harns-wire) and 1 W11414552 (CONVECTION ASSEMBLY )"
Near Pflugerville, TX 78660
David S
Job Details: 09/28/2020
DRYER WHIRLPOOL WED8620HC "Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the dryer making a rattling noise. I gained access to the interior of the dryer cabinet and found marks on the chassis from rattling. I followed service pointer W11378591A. I also found the belt frayed and the guide wheels out of round. I installed a new belt, guide wheels, and tension pulley. I reassembled the unit and tested It. I had the customer confirm the noise is gone. Job complete."
Near Austin, TX 78703
Richard
Job Details: 09/28/2020
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for the range aqua clean not working properly. Ran diagnostics and found no issues with the oven. Oven does not have a latch to lock door in place during cleaning cycle oven is not equipped with the latch. Tested aqua clean function and it works good. No issues found at this time. Complete
Near Austin, TX 78703
Jacob
Job Details: 09/28/2020
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace control panel. Replaced control panel. Tested unit. Unit test good. No issues at this time. Job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 09/28/2020
DRYER MAYTAG MED7230HW0 "Arrived on site to Inspect dryer for lint screen light on. Replaced thermistor per last visit and tested for functions, all functions returned. Dryer worked correctly. Complete"
Near Austin, TX 78725
Matthew
Job Details: 09/28/2020
RANGE AMANA AGR5330BAB3 Arrived onsite for LF burner not igniting. Igniter not sparking. Module is sending signal to other igniters. Need to replace LF igniter. Ordering cap just in case. Office to reschedule. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209656 (igntr-surf)
Near Temple, TX 76502
Tyler
Job Details: 09/28/2020
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose washer that his previously had multiple gear cases and other parts installed and are still making a squealing noise whenever he goes in the spin. Upon arrival I put the unit into a diagnostic mode and ran a spin test to verify the noise was still continuing. At that point I found that the noise was coming from the gear case and I call tech line and tech line walked me through narrowing down and verifying the gear case was the calls by removing the inner tub and running the unit in a spin cycle tech line was able to listen and verified if your case was also bad and they had suggested that instead of ordering the part from a vendor that we order a new gear case directly from whirlpool itself in order to resolve the issue. Tech line gave me the part number to the gear case that we need as well as the new substitute Part number. Whirl pool tech line advise that they were going to ship the gear case with next day shipping but stated that
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of unit making noise when dispensing water, found failed water valve, ordering valve. ; ordrng 1 WPW10420083 (valve)"
Near Salado, TX 76571
Tyler
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KBSD608ESS01 Rived on site for a refrigerator causing ice formations around the ice bucket in the freezer and temperatures dropping on the -19°. Upon arrival I called whirlpools tech line to get further instructions on how to proceed with the issue. What I found was at the little ice door flap that allows Weiss to dispenser the door does not seal properly lower patio to get up inside the ice bucket. Andy with awful text line also specified that this unit has a max ice default mode that is triggered whenever the ice bucket has sense of the bucket is not full and will put the max ice mode into affect causing the freezer to get down -10° or lower until the iceberg is for whirlpool stated that customers should probably try to use less ice and give it time to leave the max ice mode in order to allow the freezer to stay around the 0° Temp that it is set to. Want me to order a new door Shootin motor and return on September 30 to complete the repairSR# 7728899705 ; ordr
Near Copperas Cove, TX 76522
Al
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer washing issues and found the valve is defective, not allowing enough water into unit to start a load.Removed hoses and verified the water pressure is good.Ordering valve to complete the repair. ; ordrng 1 W11210459 (VALVE)"
Near Johnson City, TX 78636
Andrew
Job Details: 09/28/2020
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site to test unit for not making ice. Found when I jumped ice maker from t&h ice maker was operating as designed. Ice maker was empty but while running diagnostics I did receive sufficient water. Ran diagnostics on ice maker optics. Found pattern of optics flashing twice and one second delay on step 1, step 2 and 12. Needing complete ice maker assembly and wire harness for precautionary measures. Also needing W10757851(optics). ; ordrng 1 PrTSRESEARCH (ICE MAKER WIRE HARNESS) and 1 W10757851 (optic bd set ref) and 1 WPW10277448 (icemaker)"
Near Austin, TX 78717
Paul
Job Details: 09/28/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range that is tripping the breaker when it’s plugged in and the electrician thinks it’s a short in the cord. After inspecting the wire harness I found L1 & N at the ignition module had been pinched between the rear cover and a stand off plate that’s under the module causing the short to ground. I isolated the two wires and powered the unit. I found the cooktop ignitor all sparking with the burner valves in the off position. I suspect the module is causing the issue but will bring the switch harness also JIC. Ordering W10580230 harns-wire, WPW10475149 module-spk, & W10478601 harns-wire. Office to RS.; ordrng 1 W10478601 (harns-wire) and 1 W10580230 (harns-wire) and 1 WPW10475149 (module-spk)"
Near Round Rock, TX 78665
David S
Job Details: 09/28/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found error codes F4E3 wash motor not running, F7E1 no heat. I ran the unit through the a diagnostics cycle and found the unit filling but the wash motor not activating. I could hear the motor humming but no spray action. I checked the voltage to the wash motor and found it had good voltage. I advanced the unit to the drain and heat cycle, the unit drained and the heating element activating. the pump and motor assembly W11085683 are already on order. The office will reschedule when we have the part. I call tech line and spoke to Austin, I advised of the situation, I got sr # 7728897477. Techline advised there are no known issues with the part and to replaced the sump and motor again. ; O-emld tckt"
Near Belton, TX 76513
Tyler
Job Details: 09/28/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher needing a previously diagnosed Ui and main control. After installing the necessary parts I was able to run a diagnostic test on the unit and try the fill agitating and draining cycles to see if everything was functioning that is when I found out that the drain pump itself is now receiving proper voltage down to it but internally the motor is stuck and allowing the drain pump directly drain the water out and it’s causing the drain pump to overheat. I found that the drain assembly kit that we were sent with is not fully completed and is only a portion of the circulation pump itself not the actual drain motor we will need to re-order a new drain motor and office to rescheduled due to Park being PSP; ordrng 1 W11412663 (DRAIN PUMP)
Near Cedar Park, TX 78613
Paul
Job Details: 09/28/2020
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer not getting the clothes clean and very wet when it’s finished like it’s not spinning. I checked stored error codes and found an F3E1 & F5E3. I found the door lock working as designed. I ran a bulky sheets cycle and found when the unit was in sensing mode and the tub was almost to the proper water level the machine would turn off and the water would drain out. I found a cut in the pressure switch hose at the back of the control panel. The hose will need to be replaced. Ordering pressure switch hose.; ordrng 1 WP353244 (pressure switch hose)
Near Hewitt, TX 76643
Jonathan M
Job Details: 09/28/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for a dryer that steaming up the user interface and dripping out of the sides. Inspected unit and work area. Found lint buildup all over the door gasket potentially causing this issue. Went ahead and replace the door gasket and added some silicone around the edges of the door seal. I called Techline and spoke to TJ SR# 7728896760. He advised that at this point, there has been no known issues of this problem. He advised that replacing the door gasket should be sufficient for repair and to have th customer callback if further problems persist. He advised to make no other repairs. Call complete."
Near Austin, TX 78733
Kevin
Job Details: 09/28/2020
WASHER WHIRLPOOL WFW7540FW "Arrived on site and inspected washer and found saved error code F31, attempted to clear error code and set washer into diagnostic cycle to unlock door but drain continues to run and door will not unlock. Dryer is stacked on top of washer and washer is also on a raised floor 6 inches tall. Attached One picture. Will need to return with two technicians in order to remove dryer to access washer.; ordrng 1 2TECHS and 1 W10723823 (hose) and 1 W10831586 (trap)"
Near Temple, TX 76501
Tyler
Job Details: 09/28/2020
DRYER WHIRLPOOL WED5300SQ0 Arrived on site for dryer that was not heating properly. Upon arrival I checked for proper 240 V supply from the power outlet and confirm that it was functioning as designed by then remove the back panel the dryer and immediately found at the high limit thermal cut off device had pretty much all but vaporized to a Chris behind the dryer and had burned about 2 1/2 to 3 inches of wiring around that thermal cut off use which would require a full harness assembly rebuild plus a new thermal cut off due to the amount of damage and issues with the dryer
Near Killeen, TX 76542
Al
Job Details: 09/28/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected freezer door frozen shut.On previous visit, the customer advised they ordered a gasket from another company and the gasket never formed properly to the cabinet.This caused the ongoing issue of frost and door sticking shut.Ordering W10407216 freezer door gasket grey.Needs more work ; ordrng 1 W10407216 (GASKET DOOR GREY FREEZER )"
Near Belton, TX 76513
Tyler
Job Details: 09/28/2020
RANGE GE JB255DJ2WW Arrived on site for range that had damage wiring underneath cooktop area. Upon arrival and further inspection I was able to verify that all four of the receptacles to the burners up top on the cooktop are all starting to melt and burn away and damage wiring connections. I also verified and found that three out of the four infinite switches are not sending the proper 240 V to each burner like it should be and they fluctuate between 7 V and 120 V. The only infinite switch I found fully functioning was the back right 6 inch burner infinite switch. We will need to order and return with the three infinite switches that are needed as well as the four receptacle blocks. Office to reschedule after getting authorization from American home shield; ordrng 1 UNKNOWN (AHS AUTHO REQUIRED ) and 3 WB24T10029 (inf sw control 1500w)s
Near Killeen, TX 76549
Al
Job Details: 09/28/2020
DRYER WHIRLPOOL MEDB835DC4 Arrived on site and inspected dryer AF error code and put the unit in diagnostics mode and verified the F4E3 - Restricted Airflow error.Cleared the code and ran unit and got 241/121/120.Customer has massive lint buildup inside the unit and also in the ventilation system.Customer will contact Fort Hood housing to get ventilation system cleaned so unit operates properly.Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 09/28/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for washer still leaking and making a banging noise . Found clamp loose , replaced clamp and corrected banging noise . Found dispenser is leaking . Ordering dispenser . Call to set return .; ordrng 1 W11465533 (DISPENSER )"
Near Cedar Park, TX 78613
Kayman
Job Details: 09/28/2020
WASHER WHIRLPOOL WTW5610XW2 Arrived onsite for washer not spinning and poor wash. Upon inspection I found the gentle agitation was not engaging. In high spin The gearcase sounded scratchy I inspected the bottom of the unit and drive system. I found very small amount of gearcase oil around the inner walls. The cam and pulley looked good. I recommended replacing the gearcase and drive system customer wanted to try the cam and shifter first and see how the unit operates. After replacing the cam and shifter I found that the drive motor was having intermittent failures and was extremely hot to the touch.
Near Georgetown, TX 78628
Jonathan S
Job Details: 09/28/2020
WASHER WHIRLPOOL CSP2940HQ0 "Arrived on site for dryer not starting cycle. Inspected unit and work area. Found door switch broken (see SD-Pic). Jumped door switch and tested operation. Found unit starting and heating. Will need to replace door switch to repair. ; ordrng 1 WP3406107 (DOOR SWITCH )"
Near Smithville, TX 78957
Andy
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed UI and control damper. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Austin, TX 78756
Luis
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRB329DMBM01 "Arrived on site for no cool. Pierced low side pressure reading +30 diagnosed a defective compressor. Replaced compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
Near Horseshoe Bay, TX 78657
James
Job Details: 09/25/2020
OVEN KITCHENAID KDRS483VSS00 Arrived on site and tested operation. Unit pre heated to 350 and broiled properly. Verified door switch operation and that the hinges are closing door. Unit tests good. Found sound had been turned off to key pad. Turned sound back on so that the inputs can be heard to know they were selected. Job complete
Near Pflugerville, TX 78660
Cliff
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site to diagnose a refrigerator with LED’s not working. Found failed LED module. Replaced module and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78738
Jacob
Job Details: 09/25/2020
WINE COOLER WHIRLPOOL WUW35X24DS02 Arrived onsite for unit giving CL error code. Unit was not giving error code when looking at unit at the moment. Error has to do with replacement of the PCB board. Want to go and order part. Rescheduled with customer. ; ordrng 1 W11298786 (cntrl-elec)
Near Austin, TX 78757
Scott
Job Details: 09/25/2020
WASHER WHIRLPOOL MHW8630HW1 "Arrived on site , replaced dispenser . Ran diagnostics,all checked normal . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78759
David Z
Job Details: 09/25/2020
OVEN KITCHENAID KOST100ESS00 "Arrived on site to diagnose oven giving off Smokey / chemical odor. Ran unit up to 400 degrees and Let sit. Saw grease drip and burn off of the racks, and some small grease spots on broil element. Did not see anything out of the ordinary, unit smells normal and there was no smoke present. All looks like it’s working as designed.
Near Austin, TX 78724
Matthew
Job Details: 09/25/2020
FREEZER WHIRLPOOL WRS315SDHZ05 "Arrived onsite for refrigerator not dispensing water or making ice. After inspection found the valve not energizing when calling for water. Replaced valve, tested unit and water to the dispenser was restored. Ran a forced cycle on the ice maker and filled with water as designed. No leaks present at this time jibe complete."
Near Jarrell, TX 76537
Al
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to install previously ordered parts.With TG’s assistance, we removed the unit and replaced the magnetron, capacitor and diode.Tested the unit with the 2 minute water cup test and unit now heats.Reinstalled the unit.Job complete"
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived on site for ice maker not dispensing ice. Ice maker was dispensing ice when I arrived. Removed ice maker and found that ice was forming in blocks instead of cubes. Ice maker is faulty. Removed frost build up inside door and ice bucket. Installed new ice maker. Job complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 09/25/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site to inspect washer for not spinning correctly, upon inspection found no issues during high spin or any part of cycle, noise was coming from back drain hose tapping wall. Fixed hose and tested, no noise present. Complete"
Near Austin, TX 78731
Kevin
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found no power showing. Found loose harness at control board and after correcting still found no power at terminal block. Found light switch above counter connected to dishwasher is upside down and after resetting breaker power has been restored and dishwasher will complete a diagnostic cycle. Could not go over instruction for wash and dry expectations, homeowner should run hot water to its highest temperature before starting dishwasher. Maintain rinse aid in dispenser and if using pods please put pods in lower left-hand corner to have more contact time with incoming hot water. Job complete"
Near Austin, TX 78731
Kevin
Job Details: 09/25/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site and found washing machine is in a small massage parlor. They have been using non-high-efficiency detergent in the washer. Sent pictures to CS. Found gear case is leaking oil.
Near Austin, TX 78717
Tommy
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Arrived onsite for refrigerator leaking from bottom. Upon arrival found it evaporator drain was clogged causing unit to keep water after defrost. Cleared clog found small food particles causing clog. Cleared and tested all tested good.
Near Belton, TX 76513
Jonathan M
Job Details: 09/25/2020
REFRIGERATOR FRIGIDAIRE PHSC39EESS0 Arrived on site for refrigerator that’s not cooling properly in the refrigerator section. Inspected unit and work area. Customer advised that the freezer is working fine and that they are making ice but that the refrigerator section has been sitting around 50 to 55° over the past few days. He did advise that they had another technician come out a couple months ago who replaced his gasket. Found unit sitting at 45°F and found the new gasket not seated properly on the right hand side and not making proper contact with the frame. Used heat gun to form a better fitting. Unit is working as designed. Call complete.
Near Georgetown, TX 78633
Al
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW02 "Arrived on site and for a return visit to inspect items still freezing in deli drawer.On my previous call I called techline and was told to block off a small portion of the air flow coming directly into the drawer.On this date,I blocked off more of the airflow and was advised to replace the thermistor W10316760.Ordering W10316760.Freezer temperature was 5 degrees, set on UI at 0. Office to reschedule the appointment.; ordrng 1 W10316760 (THERMISTOR KIT)"
Near Austin, TX 78739
Richard
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the refrigerator freezer upper drawer was not installed correctly. Took top drawer out and installed it correctly and it tested good. All functions tested good. Complete
Near Elgin, TX 78621
Andy
Job Details: 09/25/2020
WASHER MAYTAG MVW7232HW0 Arrived on site for washer tangling clothes. Tested and inspected unit and called tech line and spoke with Andy (SR# 7728886347) made aware of what was done and found. Was instructed that issue is with motor or gearcase. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10734521 (slider) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11423759 (GEARCASE )
Near New Braunfels, TX 78130
Noah D
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not defrosting, replaced lower fan motor and all wires, replaced control board and UI, no problems found. Complete"
Near Austin, TX 78747
Leonardo
Job Details: 09/25/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test for damaged control panel, test unit found control panel damaged, opened box with new control panel, new control panel is damaged, need to order new control panel, office to reschedule.; ordrng 1 WPW10733627 (CONTROL PANEL)"
Near Georgetown, TX 78633
Tyler
Job Details: 09/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 site to repair previously diagnosed magnetron Fuses sensor as well as the door interlock system assembly. After installing all previously diagnosed parts I was able to retest the unit and found the unit is now functioning as designed with no flaws call completeSr# 7728881846
Near Pflugerville, TX 78660
David S
Job Details: 09/25/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for sealed system repair. I gained access to the evaporator and found the cap tube and only one coil with frost. I gained access to the dryer and found 55 psi at the dryer, and the compressor building pressure. There is a restriction at the evaporator. I installed a UI dryer and the access port. I removed the failed evaporator, and ran a sweep charge through the system to clear out any possible restriction. I installed a new evaporator. I put a charge of 5.5 oz of r134a. I monitored pressure and they look good. I left the unit running, and found a full frost pattern on the evaporator. Unit is working as designed. Job complete."
Near Austin, TX 78732
David Z
Job Details: 09/25/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to install previously diagnosed parts to resolve flooded deli control. Replaced Ui, deli control and drawer, and harness. Retested and everything is now working as designed. Customer had gotten rid of water once this week and said unit worked when water was out. All is now working as designed. Call complete."
Near Georgetown, TX 78626
Cliff
Job Details: 09/25/2020
DRYER WHIRLPOOL GTDP350EM0WS Arrived on site to diagnose a dryer that is not coming on. Found timer shaft to round it out and new knob not accurate in position. Replace timer assembly and tested unit. Found all is functioning properly at this time.Parts
Near Horseshoe Bay, TX 78657
James
Job Details: 09/25/2020
WASHER MAYTAG MVWB955FC1 Arrived on site to install new valve. Found filter screen had debris blocking water flow. Removed blockage and purged cold water and hot water lines to fully clear out. Tested operation and found unit working properly. Job complete
Near Paige, TX 78659
Andy
Job Details: 09/25/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range oven not heating and oven light not working. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)
Near Bastrop, TX 78602
Andy
Job Details: 09/25/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer not spinning tested and inspected unit and found control not calibrated from prior repair. Recalibrated and tested unit. Found all operations are normal. Instructed customer on loading unit and soap usage. No water leaks present at time of service.