Service History 74

We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KEU
Near Georgetown, TX 78633
Jonathan
Job Details: 09/20/2021
"Arrived on site to install previous diagnosed parts. Found ice bucket is the only part that needs replaced and bucket is not rebuildable according to service manager (CS). Was able to ice bucket. Removed failed ice maker and ice maker arm, installed new. Added pads to condenser to keep from rattling. Found slow water pressure was due to filter head and was able to repair. Informed customer if water pressure slows down or stops filter head will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Volente, TX 78641
Justin
Job Details: 09/20/2021
"Arrived on site for an refrigerator that is making a loud noise and not cooling properly. Upon arrival the customer stated that their main concern was the thermometer in the refrigerator compartment was showing 41?F and sometimes would fluctuate up a few degrees when sitting for a while. I explained to the customer how when the heater turns on in the unit, it is possible for the interior to go up a few degrees. They also stated the unit will intermittently make a louder noise, but not as often as the prior services. I checked temps in the unit and found them good. I found the thermometer not accurate and 5?F higher than the actual temp in the unit. I informed the customer on my findings and how their thermometer was reading incorrectly. I then put the unit into diagnostics mode and activated each airflow component. Each ran as designed and made no abnormal noise. I then ran test 40 and monitored the compressor for any abnormal sounds. It ran and sounded as designed. I informed the customer on how when the compressor ramps up that it can make a louder noise than while idle. Upon further inspection I found no excessive frost or ice build up on the evaporators. I found the unit working as designed, and the thermometer they were using was just inaccurate. I let the customer know of my findings. I also advised them on what a customer instruct entails, and that they have used theirs today.
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Austin, TX 78737
Robert
Job Details: 09/20/2021
Arrived on call for complaint of not finishing cycle. Ran diagnostics and got code for unbalanced load. Found will need gearcase and wash plate.
We serviced a
MAYTAG DRYER
Model MEDB855DC0
Near Austin, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site to replace repair kit, after replacing, unit tested good.
We serviced a
KITCHENAID COOKTOP
Model KECC604BSS00
Near Austin, TX 78759
David
Job Details: 09/20/2021
"Arrived on site to diagnose cooktop with front left burner not heating. Ran unit and found no response on inner or outer coil or left front burner only. Removed top and checked burner. Found both coils severed and not heating.Replaced element and retested unit. Verified everything is heating properly. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHS2
Near Austin, TX 78758
David
Job Details: 09/20/2021
"Arrived on site to diagnose dishwasher that resident says is pausing at random during the cycles. She has to go push start to resume the cycle, and sometimes all the lights flash. Resident told me their last unit did the exact same thing, and thar sometimes when even using their microwave all the apt lights would dim. Ran diagnostic on unit and found no errors present. Found a non whirlpool power cable was being used on the unit. Unit seems to be working as designed and ran through diag fine. Advised resident that there is either excessive line noise, or a bad aftermarket power cable on the unit. Recommended to leasing office to replace power cable with a genuine whirlpool cable for the unit, and if this does not resolve then there is line noise in the circuit, which is not a failure of the appliance, and anything in the circuit needs to be removed 1 at a time till the noise stops. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78738
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of unit not dispensing water, I tested unit, unit tested good at time of service, I adjusted temperature as well as defrost settings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78628
Tommy
Job Details: 09/20/2021
Arrived onsite for ice maker not dispensing found ice container frosted and blade in the wrong position adjusted and tested. Unit is now operating as designed job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Buda, TX 78610
Kevin
Job Details: 09/20/2021
"Arrived on site and replaced valve assembly diagnosed on previous visit, after replacement confirmed washer is operating normally by running an automatic test cycle. no water leaks from connections at time of service, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Justin
Job Details: 09/20/2021
"Arrived on site for a dishwasher with the clean light flashing. Upon arrival the customer stated the unit never started, but would turn on. The clean light flashing indicates an overfill on the unit. I put the unit into diagnostics mode and found stored error code F8E4 for open float switch. I then gained access to the float switch and found the switch and harness both physically broken. I am ordering both parts to be installed in order to repair the unit. Upon further inspection I also found the kitchen aid logo not adhering well and needing to be replaced. Ordering the logo as well. Office to reschedule.; ordrng 1 W11545764 (Float Switch) and 1 W11084863 (Main Harness) and 1 W11084845 (Inner Door Harness) and 1 W10909682 (Nameplate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78626
Lou
Job Details: 09/20/2021
"Arrived on site to complete sealed system repair previously diagnosed.the evaporator, compressor, heat exchange, permagum sealer and drain pan heater I removed and replaced the compressor, access valve, hv dye drier, heat exchange tubing, drain pan heater, and evaporator. Vacuumed the system and it held pressures. Installed 7.75oz of R134a refrigerant and monitor pressures. Unit held pressures and the evaporator had a good frost pattern forming. I recommended that the customer allow the unit to cool for 24 hours before placing food items into the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78727
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose a refrigerator not cooling properly in the refrigerator compartment, upon arrival I gained access to the service diagnostics and checked functionality of the diffuser and evap fan and thermistors, I found all to be operating properly. I gained access behind the evap cover and found that the frost pattern is too frozen over, I tested the defrost heater and the bimetal, I found that the defrost heater isnt functioning correctly and the bimetal is open and needs to be replaced, I am ordering the defrost heater as well as the bimetal. ; ordrng 1 W11449066 (Harness with bi metal) and 1 W10857624 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS
Near Cottonwood Shores, TX 78657
Cliff
Job Details: 09/20/2021
Arrived on site to diagnose a range that has a drawer not sitting properly. Found drawer out of alignment and made adjustments to front panel. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site to replace parts for unit icing up in RC, I replaced control, harness with fan motor and thermistors, evaporator cover and drip pan, after replacing unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78628
Tommy
Job Details: 09/20/2021
"Arrived onsite for washer intermittently stopping, not turning on and console not operating. Upon arrival found unit console struggling to read touch. Ordering console and control. Office to reschedule upon receiving parts.; ordrng 1 W11095624 (Console shadow)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Scott
Job Details: 09/20/2021
"Arrived on site for for fresh food temps warmer then normal . Freezer slightly higher then normal. Found evap fan not working during diagnostics. Ordering fan , dampener . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10479155 (Dampener) and 1 W11224591 (Evap fan)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU1
Near Pflugerville, TX 78660
David S
Job Details: 09/20/2021
"Arrived on site for dryer sparking in rear. Customer spoke to us and told us that she was really worried about the f22cods (outlet thermistor open) we gained access to the units terminal block to check for loos connection found none, all looked good in that area. We then tested the outlet thermistor and found it to be good. Then we checked the control and found that the thermistor harness was unplugged. We plugged it back in and tested unit by running a normal dry cycle and found the unit functioning normally. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Leander, TX 78641
Justin
Job Details: 09/20/2021
Arrived on site to install previously diagnosed parts. I installed the seal and found it now as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
"Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
"Arrived on site to replace damaged dishwasher parts. Installed new panel, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Austin, TX 78739
Luis
Job Details: 09/20/2021
"Arrived on site for no cool. Found freezer temperature reading 77? with probe,ran diagnostics fans passed ran thermistor test passed ran test 4 some frost on fresh food evaporator and non at freezer evaporator. Ordering fresh food evaporator,harness,compressor and 3 way valve. Will need 2 hrs; ordrng 1 W11492867 (Evaporator) and 1 W11087438 (Harness) and 1 W11094466 (Valve) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2hrs)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Smithville, TX 78957
Matthew
Job Details: 09/20/2021
Arrived onsite to replace previously diagnosed parts. Replaced failed drain motor and faulty actuator per Whirlpool service pointer. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WGG745S0FS02
Near Georgetown, TX 78626
Wesley
Job Details: 09/20/2021
Arrived onsite and installed console to repair damage to the membrane. Customer needs black membrane to complete repair. Ordering membrane to repair. ; ordrng 1 W10879583 (Black console.)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305EBL1
Near Liberty Hill, TX 78642
Lou
Job Details: 09/20/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump not operating properly, I removed and replaced the pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78727
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose a dishwasher with an intermittent console, upon arrival the customer showed me that the Ui cycle options are not showing up correctly when selected on the interface, I gained access to the inside of the door and verified that the connections are seated properly from the ACU to the UI, I am ordering the ui to complete the repair, office to reschedule when the part arrives. ; ordrng 1 W11460962 (Panel ui)"
We serviced a
WHIRLPOOL WASHER
Model WFW90HEFW0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/20/2021
Arrived on call for complaint of not draining. Found the pump blocked with debris.Removed clog from pump .
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Round Rock, TX 78681
Tommy
Job Details: 09/20/2021
"Arrived onsite for dishwasher not operating. Upon arrival found unit UI and control da,shed and needing to be replaced
We serviced a
GE OVEN
Model PSB1201NSS01
Near Austin, TX 78732
Brandon
Job Details: 09/20/2021
"Arrived on site to replace relay board and fuse, after replacing, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Buda, TX 78610
Robert
Job Details: 09/20/2021
"Arrived on call for complaint of refrigerator powering off. Called tech line Sr#7731787913 checked pantry UI and found the drawer damaged along with the UI. Will need to change both. The ice is not dispensing, found the auger motor not working. Will need to replace motor. Will need authorization. ; ordrng 1 W10815668 (Door) and 1 W10822606 (Motor) and 1 Autho"
We serviced a
KITCHENAID RANGE
Model KDRS463VSS04
Near Austin, TX 78730
David
Job Details: 09/20/2021
Arrived on site to follow up on right front burner not igniting. Replaced igniter for front right burner and retested. Verified with customer present the unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Austin, TX 78746
Luis
Job Details: 09/20/2021
"Arrived on site for not freezing and no ice. Ran diagnostics weak air flow in freezer section,removed drawers attempted to remove cover found evaporator incased in ice,thermistor test read off ran defrost heater,heater not powering on diagnosed unit will need harness and cover. ; ordrng 1 W10858452 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Dripping Springs, TX 78620
Robert
Job Details: 09/20/2021
Arrived on call for complaint of not starting. Found loose connection at power supply box. Reconnect wires and test.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS02
Near Austin, TX 78759
David
Job Details: 09/20/2021
"Arrived on site to diagnose oven that is not heating broil on top, and has lights out. On arrival ran unit and found no heat coming from top broil, and both left side lights out. Broil element is cracked and sagging. Replaced broil element and retested. Verified unit is now heating as designed..; ordrng 2 WPW10169757 (Bulb)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW3
Near Austin, TX 78729
David
Job Details: 09/20/2021
"Arrived on site to diagnose washer leaking under unit. Customer advised me that when the water is on and the unit is not running they hear a dripping sound and see water on the ground. Found water is leaking from where the valve solenoid meets the housing. Replaced valve and retested. Verified dripping had stopped and unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
"Arrived on site for Not Cooling - Top Freezer Refrigerator. Fridge was not plugged in upon arrival. Powered up fridge and compressor was warm and eventually got hot. Not strong vibration from compressor. After thirty minutes the coils began to frost over but only at the top. Getting good voltage at the wall. Ordering a SS repair, compressor, evaporator, access valve, UV drier, R600 Kit, Nitrogen, Lokring, and all couplers. Customer plans to clean interior of fridge and freezer to remove foul odors. I left the evap cover off and explained to customer to be very careful around coils and to only clean dirt at base of freezer and nothing inside coils. ; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evaporator) and 1 SSTech (2 hours) and 1 R600Kit (R600 Kit) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 2 W11504419 (Coupler)s and 1 W11504420 (Coupler) and 1 W11504418 (Coupler) and 1 W11504449 (Coupler) and 2 W11225184 (Tube)s and 1 W11506635 (Access valve) and 2 Nitrogen (Nitrogen)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78731
Luis
Job Details: 09/20/2021
"Arrived on site for water leaking from fresh food section. Diagnosed a clogged fresh food drain,cleared obstruction from fresh food drain,removed rusted metal plate in fresh food evaporator compartment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78717
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose refrigerator door ice maker not making ice, I gained access to the refrigerator and freezer compartments and verified correct temps, I gained access to service diagnostics and utilized service step 120 to verify functionality of the ice maker, found that it was unable to find home position. I gained access to the ice maker and removed it, I found that it is warped to the point where it would not function properly, I replaced the ice maker and ran test 120 and found the ice maker ran properly as designed, I instructed the customer to throw out the first couple of batches of ice. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Austin, TX 78752
Scott
Job Details: 09/20/2021
"Arrived on site for dryer not heating but turning . Checked voltage at block ,all thermostats and fuse,element checked normal. Found burned terminal on timer . ; ordrng 1 WP3979618 (Timer)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 09/20/2021
"Arrived onsite for damaged oven handle . Upon inspection found outer oven glass and handle failed. Will need outer glass, handle and screws replaced. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Leander, TX 78641
Kayman
Job Details: 09/20/2021
Arrived onsite for refrigerator making abnormal noises. Upon arrival the customer showed me a video with a noise consistent with a failed or failing diffuser motor. I ran diagnostics test 3 and found the damper to be making a loud gurgling or grinding noise. I replaced the diffuser and tested again. No abnormal noises at this time and the unit is working as designed.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Cedar Park, TX 78613
Kayman
Job Details: 09/20/2021
Arrived onsite for ice maker making abnormal loud noise. I called techline to document. While I waited I installed the previously diagnosed svc pointer foam kit. Techline walked me through diagnostics and I was not able to recreate any abnormal noises at this time SR#7731783090. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78749
Luis
Job Details: 09/20/2021
"Arrived on site for filter and light switch issues. Found filter hard to be removed adjusted filter housing tested filter removal operation good after adjustment,adjusted freezer door checked door switch operation good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 09/20/2021
"Arrived on site for water not dispensing. Found Reservoir tube frozen, fridge temp set to low. Defrosted fill tube and fresh food section bumped temperatures up. Fridge is now dispensing water in door properly , normal supply of water . No water leaks detected at time of service. Job complete ."
We serviced a
ADMIRAL DRYER
Model AED4475TQ1
Near Lago Vista, TX 78645
Justin
Job Details: 09/20/2021
Arrived on site to install previously diagnosed parts. I installed the new door switch and lint screen. I then tested the unit and found it running as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Leander, TX 78641
Kayman
Job Details: 09/20/2021
Arrived onsite for washer not operating or stopping mid cycle. Upon arrival I confirmed the complaint and the UI would power on for about 3 secs then power off before any mode could be selected. I was able to access diagnostics and found F5E4 and F8E1 stored in the system. I found the hot valve at the wall was turned OFF I turned it on and it began to leak from the handle on the valve. I ran diagnostics and all functions passed. I noticed the unit was shaking during spin in diagnostics and there was a intermittent squeal. I accessed the Ui and disconnected. I accessed the shocks and verified all in good condition.I verified tight connections at the control and Ui. I accessed the rotor and stator. I could not see any visible shorts or breaks in the harness or stator windings. I monitored and found 5VDC at the UI connector and voltage was steady I reassembled the unit and tested in normal drain and spin. The unit operated as designed without losing power. I found it to be spinning and working as designed at this time and no leaks besides the HOT valve in the wall were detected. I notified the customer of the leaking valve. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Tommy
Job Details: 09/20/2021
Arrived onsite for dishwasher door sliding and unit coming out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
David S
Job Details: 09/20/2021
"Arrived on site for icemaker not making ice. We gained access to icemaker to find that the ice,maker was turnt off. We then tuned it on and tested unit by running it through a harvest cycle. Unit operating as designed at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS
Near Cedar Park, TX 78613
Kayman
Job Details: 09/20/2021
Arrived onsite for dishwasher intermittently not washing and showing error codes. Upon inspection I found F9E1 was the only code stored on the unit. I let diagnostics run through and it seemingly ran completed as designed. I could hear the diverter making a abnormally loud clicking noise. I ran a normal cycle out of diagnostics and found the unit would not wash only click multiple times. I inspected the motor assembly closer and found some parts of the tile under the motor are warped and there is yellow calcium coming out of the diverter indicating a leak at some point in the cycles.I re assembled and tested the unit. The unit now washes in normal cycle and in diagnostics as designed. No leaks detected during time of service.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Lakeway, TX 78738
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of unit not dispensing water and not making ice, found issue with water filter housing, I placed bypass on filter housing and unit tested good, I placed filter back on housing and unit tested good, if problem continues, will need filter housing."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15PLTS1
Near Austin, TX 78735
Luis
Job Details: 09/20/2021
Arrived on site for no ice. Ran diagnostics no water flow to reservoir diagnosed a defective smart water valve,replaced valve ran diagnostics all test passed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78730
Luis
Job Details: 09/20/2021
"Arrived on site for no ice. Diagnosed a frozen water tank due to gap between fan scroll and air tower,added sealer between gap to prevent cold air from migrating out and freezing water tank,tested water dispenser good water flow,ran icemaker through diagnostics passed ran fill test passed."
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Austin, TX 78748
Jacob
Job Details: 09/20/2021
"Arrived onsite for unit giving the F1E5 for inverter issue. Looked at the unit and saw error code. When trying to take the unit out, could not take out the unit safely as the braided line was stuffed into the wall. Let customer know that they will need the original installer or company will need to removed the unit before us coming back to service. Customer will call back when unit is ready for us to service. ; O-emld tckt"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78753
Scott
Job Details: 09/20/2021
"Arrived on site ,replaced outer door glass and badge Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Temple, TX 76502
Tyler
Job Details: 09/20/2021
Arrived on site for refrigerator not lvl. Upon arrival found lvl feet functioning as designed but due to slope of floor found unit wouldnt lvl correctly. Was able to shim u it on one side to help prevent unit from rocking and stay lvl. Unit functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Austin, TX 78717
Taylor M
Job Details: 09/20/2021
"Arrived on site to diagnose refrigerator that is not cooling in the refrigerator compartment but freezing in the freezer compartment, I gained access to the freezer evap cover and removed it, I found that the evap fan motor is not operating properly as designed and needs to be replaced, I am ordering the evap fan motor and the office will reschedule return service when the part arrives. ; ordrng 1 W11369036 (Evap motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Lakeway, TX 78734
Brandon
Job Details: 09/20/2021
"Arrived on site for customer complaint of unit not dispensing water or making ice, found water reservoir was frozen, I defrosted reservoir and added foam tape to seal evaporator cover from reservoir, unit tested good."
We serviced a
MAYTAG MICROWAVE
Model MH7100XYQ0
Near San Marcos, TX 78666
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit not heating or operating at all, replaced fuse and got control back online, replaced mag, fuse and diode but fuse had popped, customer is going to buy one to replace it. I tested with test kit breaker wire and got full heating with no issues. Please call before reschedule to get update from customer. Ordering fuse. Office to reschedule ; ordrng 1 435826 (Fuse)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Wesley
Job Details: 09/20/2021
Arrived onsite and found unit door not installed properly. Corrected door alignment and corrected an issue with he seal. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
"Arrived on site for When turning on the oven after about 10-15 minutes the entire stove will be to hot to touch including the button on the panel, the handle, the glass? etc. Found small screw lodged between the interior glass panel and the gasket on the left side of the oven door. Removed interior glass panel and dislodged the screw. Remounted glass evenly onto gasket. Had customer inspect and confirm the glass was seated properly onto gasket. Turned on bake to 400. Once temp was reached the oven glass was not showing steam as it did prior to repair. Tested left side exterior of oven to ensure it wasnt too hot. Customer was concerned about the amount of heat radiating off the front panel behind the range burner knobs. I explained that this was normal and to be conscious of the amount of heat it produces inside when the interior of the oven when it is 350 -450 or hotter inside. Advised to only touch the knobs and not the panel as this is why the knobs are all extended away from this panel. Customer confirmed the handle on the oven door was nowhere near as hot as it was before the screw was removed from the glass and gasket. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
Arrived on site to repair diagnosed broken drawer. Removed broken drawer and trim piece. Installed new drawer and trim piece. Removed humidity control slider from original drawer and installed onto new drawer. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/20/2021
Arrived on site for water is turned on but not going into the dishwasher. Placed in diagnostics and no error codes came on. Started the diagnostics cycle and valve began calling for water but none came in. Disconnected water line from dishwasher valve and turned on valve inside cabinet. Still no water came through water line. Found water hammer arrestor / valve was clogged or faulty not allowing water to come through it and into dishwasher. Called Wade to explain they would need a plumber. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78664
David S
Job Details: 09/20/2021
Arrived on site for Detergent Remains at End of Cycle. No answer at the door. Job complete
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for oven keeping proper temp, tested unit found oven sensors in range, both bake and broil elements, are good, ran top and bottom oven at 350, unit is cycling as designed, advised customer on offset feature
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78132
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not illuminating the freezer, upon inspection found the lights out in freezer due to a bad module. Replaced with a stock module that is the wrong trim color, ordering new module, installed stock module for now. Office to reschedule ; ordrng 1 W11462342 (MODULE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Canyon Lake, TX 78133
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit stuck mid cycle. Tested with jump wire and found it couldnt move past ice with full strength indicating a bad motor or heater. Replaced icemaker and tested. All functions returned. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for upper rack issues, tested unit found left side adjuster broken, replaced left and right adjusters, unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Wimberley, TX 78676
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for frost build up, costumer stated they noticed frost buildup after returning from vacation, found no frost on food but did find left over frost on top of f/c , tested door gasket by shining light through, no air detected, no frost on evap, unit working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ
Near Canyon Lake, TX 78133
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, verified voltage,replaced ice maker, tested unit, unit now working as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Austin, TX 78737
Robert
Job Details: 09/20/2021
"Arrived on call for complaint of noise. Found the belt off the pulley.Will need belt, cam and support. Possibly the gearcase will be needed too.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Leander, TX 78641
Tommy
Job Details: 09/20/2021
"Arrived onsite for door handle loose and unit outer panel falling off. Upon arrival found unit handle was loose and stripped ordering new, also found right sound of outer glass panel loose starting to strip and glass starting to separate. Ordering outer panel.; ordrng 1 W11176456 (Glass door) and 1 W11178521 (Name plate) and 1 W10894054 (Handle) and 2 W11428245 (Screws)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Kyle, TX 78640
Jacob
Job Details: 09/20/2021
Arrived onsite for door to the unit not holding up. Looked at the unit and customer showed that both little black pads had torn off. Replaced both pads. Tested the door. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Belton, TX 76513
Tyler
Job Details: 09/20/2021
Arrived on site for refrigerator freezing up ice into clumps. Upon arrival I found unit making ice but some cubes in unit were frozen together as if water and spilled and refrozen onto ice. After further inspection found no cooling or temp issues. I did find rust of ice maker causing it to leak into bucket when run. Also found ice and gotten into dispenser part of bucket and ruined the flap inside bucket and I was unable to realign properly. . ; ordrng 1 W11185686 (Ice buckt)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78759
David
Job Details: 09/20/2021
"Arrived on site to diagnose range with broken glass. Inspected unit and found the outer door glass has shattered. Ordering outer door panel with glass to resolve. Office to schedule return visit. ; ordrng 1 WPW10634271 (Outer Door) and 1 W10839793 (Nameplate)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78722
Scott
Job Details: 09/20/2021
Arrived on site for leaking and poor washing performance . Found actuator had failed . Replaced actuator. Ran calibration and diagnostics wash. No leaks found with washer . Drain stand is fill close to overflow . Recommended having drain looked at bye plumber . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Copperas Cove, TX 76522
Al
Job Details: 09/20/2021
Arrived on site and inspected washer not working properly. Customer advised the NORMAL cycle isnt preforming properly. I put the unit in diagnostics and found no error codes. It completed diagnostics mode as designed. I calibrated (test52) the unit and advised the customer to purchase a surge protector. Unit tested as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
David S
Job Details: 09/20/2021
"Arrived onsite for dishwasher leaking while in uses. We put unit into diagnostics and ran a cycle and found no leaks at the bottom of unit. We then opened unit to inspect tub, heating element o-ring, and sump and motor assembly all checked good. We then checked the tub gasket and found some hared water marks on the right upper corner and all the way down to the bottom of reg door and the gasket was deformed in that area . We then install a new gasket. Unit is working as designed no leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near San Marcos, TX 78666
Andrew
Job Details: 09/20/2021
"Arrived on site to test unit for not washing clothes, tested unit found actuator not engaging, replaced actuator with truCk stop part W10913953 , tested unit,unit now working as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cedar Park, TX 78613
Justin
Job Details: 09/20/2021
"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated they have had some things freezing in the lower part of the RC. I checked temps and found the FC at 1?F and the RC at 44?F (after being opened a little bit). Upon further inspection I found the RC evap cover covered in frost/ice. I put the unit into diagnostics mode and found all airflow components working. I then gained access to the control and ohmd out all thermistors. The RC read 4.2k, the FC read 15.89k, and the RC evap thermistor at 2.28k. Both RC and FC readings are accurate. The RC evaporator thermistor however is way out of range, indicating a faulty RC evap thermistor. In order to repair the unit we would need to replace the evap thermistor. Due to the amount of ice build up I advised the customer on leaving the unit off for at least 48 hours before service and that we would have to reschedule. Office to reschedule."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Gatesville, TX 76528
Jonathan
Job Details: 09/20/2021
"Arrived on site for a refrigerator that?s not making ice. Inspected the unit and work area. Placed him in service diagnostics and checked for stored icemaker error codes. Found an E5 indicating a bad ice mold thermistor. Replaced the ice maker and tested the unit. The unit is working as designed.Call complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near New Braunfels, TX 78130
Noah D
Job Details: 09/20/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit was not getting voltage to element due to fuse issue, replaced fuse and element and found no change, tested wall and found 240 but when plugged in the unit received 87 volts, checked with service manager and confirmed findings. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Dripping Springs, TX 78620
Robert
Job Details: 09/20/2021
Arrived on call for complaint of noise. Found the gearcase leaks oil will need the cam and belt replace with the gearcase. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE00
Near Round Rock, TX 78665
David S
Job Details: 09/20/2021
"Arrived on site for refrigerator not cooling. We found the unit off. We ran the fridge for 20 minuets and gained access to the evaporator to check frost pattern and found a partial frost pattern pattern. We then performed a amp draw test as compressor and found 1.18 amps (out of range). We pierced the dryer and found equalized pressures at 30 psi. I called and spoke to PR. He stated to replace the compressor, uv dryer, and access valve. We replaced all three. I put a measured charge of 4.4 oz into the system. I found pressures holding at 0 low and 145 high. We found the unit forming a good frost pattern. Job complete.; ordrng 1 W10836706 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW01
Near Round Rock, TX 78681
David S
Job Details: 09/20/2021
Arrived on site for refrigerator not cooling. We gained access to the back of fridge to find that compressor was hot to the touch. And drowning 0.7 amps. We gained access to the evaporator and found no frost pattern. We spoke to the customer about needing a sealed system repair.
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78701
Leonardo
Job Details: 09/20/2021
Arrived on site to replace damaged range parts. Installed new control panel. Job complete
We serviced a
KENMORE WASHER
Model 110.2130201
Near Austin, TX 78729
David
Job Details: 09/20/2021
"Arrived on site to diagnose washer that was blinking the lid lock light, and will not start. Tried to cancel cycle but did not respond. Power cycled unit. On reset light was gone. Put unit in diagnostic mode and tested lid lock. Found lock responsive. Had customer start a cycle. Found unit working as designed. Advised to power cycle if it hangs up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Jacob
Job Details: 09/20/2021
Arrived onsite to replace ice maker. Replaced ice maker. Tested the ice maker. Ice maker tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Austin, TX 78705
Jacob
Job Details: 09/20/2021
Arrived onsite for unit sparking off of the far right switch. Looked at the unit and found that far right switch had exploded apart. Ordered parts. Office to reschedule ; ordrng 1 8273994 (surface element) and 1 W10578768 (switch-inf)
We serviced a
WHIRLPOOL DRYER
Model WETLV27FW0
Near Waco, TX 76706
Jonathan
Job Details: 09/20/2021
Arrived on site to install previously diagnosed part. Inspected unit and worked area. Replaced the door switch and tested the unit. The unit began to work as designed.
We serviced a
GE REFRIGERATOR
Model GSS25KGMABB
Near Georgetown, TX 78628
Jonathan
Job Details: 09/20/2021
"Arrived on site to,install previous diagnosed part. Removed failed solenoid and installed new. Removed ice blockage in ice chute. Tested dispenser operation and found all working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Killeen, TX 76541
Al
Job Details: 09/20/2021
Arrived on site and inspected dryer not powering on. Confirmed the complaint and checked incoming voltage and only got 207 from the outlet. Removed and replaced the console and unit still didnt power on. Ordering the control and will return with previously ordered parts. Needs more work ; ordrng 1 W11413569 (CONTROL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clifton, TX 76634
Jonathan
Job Details: 09/20/2021
Arrived on site for a refrigerator that still having issues cooling. Inspected unit and work area. Found idol pressures at -3 psi on both sides. Ran the unit and found pressures going to -25 psi on the low side and 65 psi on the high side. Added nitrogen to the unit up to 126 psi on both sides and could not detect a leak.I called Whirlpool Techline and spoke to Brian SR# 7731376151. He had me make several checks with pressures and advised ultimately that the unit had to have a leak somewhere in the system that was not accessible due to no die around any of the normal components.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Cedar Creek, TX 78612
Matthew
Job Details: 09/20/2021
Arrived onsite for dishwasher not drying dishes properly. Upon inspection put unit in diagnostics and found no stored error codes. Ran auto test and all components are functioning properly. Instructed customer on use and care info including water temperature and use of rinse aid. Customer explained that they cannot use rinse aid. Notified customer that dishwasher will not dry effectively. Unit is functioning as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Waco, TX 76710
Jonathan
Job Details: 09/18/2021
"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. The customer advised that they ran through the first three dishwashing cycles and the unit did not dry the dishes. She advised that this last time when they ran it, the unit did dry the dishes. She said that she did not know if there was an actually issue with the unit or if she was doing something wrong. Ran the unit through diagnostics and did not find any stored error codes. Ran it through an auto test and the unit ran as designed. Advise the customer on best dry techniques and went over user care guide. The unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan
Job Details: 09/18/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the heater, ice door, gaskets, and user interface and tested the unit. The unit began to illuminate and work as designed. Call complete."
We serviced a
MAYTAG DRYER
Model Medx655dw1
Near Waco, TX 76705
Jonathan
Job Details: 09/18/2021
Arrived on site for a dryer that?s not counting down on either cycles. Inspected unit and work area. Confirmed the customers complaint and found a timer extremely hot to touch. Replaced the timer and tested the unit for 10 minutes on a time dry cycle. The unit began to run and count down as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Woodway, TX 76712
Jonathan
Job Details: 09/18/2021
Arrived on site for a dishwasher that?s not drying dishes. Inspected unit and work area. The customer advised that the unit sometimes does dry dishes but that it?s not all the time. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit to an auto test and the unit ran as designed and heated at the end of the cycle. The customer did advise that it may be due to overloading because she does overload her dishwasher quite frequently. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Hewitt, TX 76643
Jonathan
Job Details: 09/18/2021
Arrived on site for a refrigerator that?s still having issues keeping temperature in the refrigerator section. Checked temperatures and found the refrigerator section sitting at 57?F. Found the freezer side sitting at 1.5?F. Disassembled unit and found a defrost issue on the refrigerator evaporator. I advise the customer that they would need a new evaporator cover but that there may be further issues with the user interface or the drip pan.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Waco, TX 76710
Jonathan
Job Details: 09/18/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that the unit has been working on lighter loads but for some reason it won?t work if they?re doing heavy loads. Placed the unit back into service diagnostics and did not find any stored error codes. Spoke to CS due to the unit working on lighter loads. He advised the issue would most likely be with the control or shifter and not registering the unit spinning. He advised the harness would not be likely to be at fault due to the unit working intermittently and the fact that if the harness was bad, it just wouldn?t work. Replaced both and tested the unit. Found the unit working properly with a heavy load. Advise the customer to run the unit several times this weekend to ensure that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MGDB765FW0
Near Austin, TX 78748
Jacob
Job Details: 09/18/2021
Arrived onsite for unit not heating up. Tested the unit. Glow igniter was igniting correctly and can head the valve open up to release gas but not gas expelled from the valve. Checked the gas valve from the wall and noticed that no gas was coming out from the wall side. Let customer know that a plumber will need be called out to fix the issue. No other issues at this time. Job complete.