We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBE02
Near Seguin, TX 78155
Andrey
Job Details: 02/08/2023
"Arrived on site to replace previously diagnosed led module, replaced part tested unit unit now running as designed, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near San Marcos, TX 78666
Andrey
Job Details: 02/08/2023
"Arrived on site to replace previously diagnosed evaporator motor, replaced part, tested unit unit now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near San Marcos, TX 78666
Andrey
Job Details: 02/08/2023
"Arrived on site to test unit for noise, customer stated that the noise happened a few times like it was ceasing, tested unit found slider not disengaging properly, removed rotor and found it cracked on stem causing it to cease, also customer had drain hose pushed in the sewer causing water to Siphon, replaced slider, clutch and rotor, secured drain hose properly, tested unit unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrey
Job Details: 02/08/2023
"Arrived on site to test unit for damage, tested unit found left side of front panel dented, replaced panel,job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near San Marcos, TX 78666
Andrey
Job Details: 02/08/2023
"Arrived on site to test unit for excessive noise, tested unit found vibration coming for evaporator motor, replaced motor and applied sound pads around mounting to dampen sound part number w11113654, stated to customer the some sound is normal and at times it can sound louder then usual at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Vincent
Job Details: 02/08/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was stoped cooling and stoped making ice. I ran unit in diagnostics on step 4 and passed I inspected for any frost build up and noting. I inspected the deli harness and found it broken, also inspected the deli ui and it was still operating properly. Im ordering a sealed system repair. . Sealed system is under warranty. C-NOTE Office to schedule call for a sealed system repair and deli harness repair for 3hrs. no leaks observed during service. ordrng 1 W11170612 (Harness) and 1 WPW10608485 (FC EVAPORATOR) and 1 W10832994 (Compressor) and 1 W10630535 (RC Evaporator) and 1 WPW10143759 (UV Dryer) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 Sealedsystemrepair (Sealed system repair C-NOTE)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
David Z
Job Details: 02/08/2023
"Arrived on site to diagnose oven with no power to panel. Customer had cooked some potatoes and door was open a bit, console blinked out shortly after. Checked thermal fuse and found fuse open, likely failed due to heat / steam from the potatoes.
We serviced a
GE COOKTOP
Model PP945BM3BB
Near Austin, TX 78731
David S
Job Details: 02/08/2023
Arrived on site for Ge cooktop not turning back on after the power outages. I inspected the unit and work area. I gained access to the main control. I visually inspected the control and found it shorted. I spoke to the customer about the control and that it is on back order.. They are aware of the potential long wait time for the control. The office will reschedule when we have eta on the part.; ordrng 1 WB23T10024 (Main control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Horseshoe Bay, TX 78657
Lou
Job Details: 02/08/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=26 degrees and RC=45 degrees. I removed the FC evap cover and found no frost pattern on the evaporator and it was wet. I tested amp draw to the compressor and found it at .51amps. I placed my gauges in the drier and compressor and found the compressor side in a deep vacuum and the drier side showing just above 50psi. I checked for leaks and found none. I advised my customer of my findings and advised the unit would need a sealed system repair. I am ordering the compressor kit, UV dye drier, access valve, NITROGEN, evaporator, CNOTE-2 HOUR SERVICE, and office to schedule return service. Unit left unplugged for safety and no water connections to the unit. ; ordrng 1 W10507884 (Compressor kit) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (UV dye drier) and 1 W11644054 (Precooler) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2 HOUR JOB)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HWO
Near Austin, TX 78750
Vincent
Job Details: 02/08/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was washer stop working when power outage arrived. Unit was full of water, I gained access to the control and tested voltage to ui and nothing, found bad control board. Im ordering control and returning with UI. Used harness to connect directly to drain pump and empty the water in tub. No leaks where observed during service. ordrng 1 W11419171 (Control) and 1 W11478526 (Panel UI)"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78738
Leonardo
Job Details: 02/08/2023
Arrived on site to test unit for F47. Test unit and found bad module. Part might be covered under warranty fir 5 years ; ordrng 1 W10857232 (Module) and 1 Checkifpartiscovered (Check if part is covered)
We serviced a
LG WASHER
Model WT1101CWAMW
Near Georgetown, TX 78633
David Z
Job Details: 02/08/2023
"Arrived on site to diagnose washer not draining. Examined unit and found some water still remaining. Attempted to drain via cycle and could not get unit to drain. Replaced drain pump since pump was unresponsive and had some rust on it. Retested in diagnostics and spin cycle, and unit still would not drain indicating a failure in the control as well. Unit needs new control, and drain pump already replaced. Ordering control and replacement drain pump to retest. ordrng 1 EBR76262102 (Control) and 1 5859ea1004f (Drain Pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Driftwood, TX 78619
Leonardo
Job Details: 02/08/2023
"Arrived on site to test unit for unit leaking. Test unit and found damaged tub due to rust creating unit leak. Will need new tub, tub covered under warranty will also need to replaced sump and motor.ordrng 1 WPW10681506 (Tub) and 1 2hourjob (2 hour job)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Matthew
Job Details: 02/08/2023
Arrived onsite for microwave oven combo not powering on. Upon arrival inspected unit. Panel was not responsive. Checked breaker and was not tripped but flipped to power cycle. Upon powering up the unit turned on. Panel powered on and cavity lights turned on. Tried running a test but unit began failing. Panel kept restarting with power indicator. Spoke to JC and checked supply at board. Found missing L2. Was receiving 125 vac. Due to glitching ordering UI and control. Notified customer that the supply must be checked to insure 240 vac is present to the unit. Office to reschedule. Please insure supply voltage is fixed before rescheduling. ; ordrng 1 W11297728 (Console UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Killeen, TX 76542
Tyler
Job Details: 02/08/2023
"Arrived on site for refrigerator not cooling/leaking. Upon arrival found unit unplugged and at room temp. Plugged unit in and found all fans, and compressor running. Allowed unit to run and found evap coil evenly frosting over evenly. Found no signs of dye in compressor or evap compartments. Found fill tube between liner fill line and ice maker missing causing water to dump into fc and rc. ordrng 1 WP2174755 (Tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78758
David S
Job Details: 02/08/2023
"Arrived on sit for dishwasher not completeling the cycle. I inspected the unit and work area i found fault. Codes F4e3 wash motor failure f5e1 door stick open f7e1no heat. I ran a diagnostic cycle. I found the unit filling. The diverted valve moving, but the wash motor not running. I found good voltage to the wash motor. The unit is heating a draining. It needs a new motor assembly. I am ordering the assembly. The office will reschedule.; O-emld tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2023
"Arrived on site to diagnose a dishwasher with a rack not staying in position. Found third level rack stop broken, and it will need to be replaced to complete repairs ordrng 1 W11545307"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Georgetown, TX 78628
Gerry C
Job Details: 02/08/2023
"Arrived to inspect cooktop issue. I found a defect within the cooktop surface, requiring replacement. The left rear drawer slide was missing as well. Office to order the parts and contact the customer to arrange return service. Unit is within 30 days of installation and has not been leased yet. ; ordrng 1 W11175876 (Cooktop) and 1 W10807828 (GLIDE-DRWR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Killeen, TX 76542
Tyler
Job Details: 02/08/2023
"Arrived on site for refrigerator not cooling/leaking. Upon arrival found unit unplugged and at room temp. Plugged unit in and found all fans, and compressor running. Allowed unit to run and found evap coil evenly frosting over evenly. Found no signs of dye in compressor or evap compartments. Found fill tube between liner fill line and ice maker missing causing water to dump into fc and rc. Rescheduled customer to complete repairs with tube WP2174755.; ordrng 1 WP2174755 (Tube)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Meadowlakes, TX 78654
Maurice R
Job Details: 02/08/2023
"Arrived on site for burner not igniting. On inspection found the front right burner would not ignite. Adjusted the burner head, it started to ignite but it took several sparks to ignite. I found the igniter switch spring was not working correctly. Ordering new switch W11344433; ordrng 1 W11344433 (Spark harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78757
David S
Job Details: 02/08/2023
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor not coming on. I found the start device receiving power. I replaced the start device and still found the compressor not getting out of start up. I am. Ordering a sealed system to complete the repair. The office will reschedule when we have an eta on parts.; ordrng 1 W11370574 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11559685 (Drip tray) and 1 W11368877 (Evaporator) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78757
David S
Job Details: 02/08/2023
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor not coming on. I found the start device receiving power. I replaced the start device and still found the compressor not getting out of start up. I am. Ordering a sealed system to complete the repair. The office will reschedule when we have an eta on parts.; ordrng 1 W11370574 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11559685 (Drip tray) and 1 W11368877 (Evaporator) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Robinson, TX 76706
Jonathan M
Job Details: 02/08/2023
Arrived on site for a refrigerator that has frosting up in the freezer section. Inspected unit and work area. The customer advised that the freezer had frosted up one time but has since not been an issue. They did advise that they were having issues with the icemaker again not making ice. I ran the unit through diagnostics and found all tests pass except when I came to the ice maker error codes. The icemaker error codes showed an E5 indicating a bad icemaker thermistor. The customer also complained about frost buildup between the ice door and the heater facia. Ordering the ice door and icemaker for repair. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11579560 (Icemaker) and 1 W11171728 (Ice door)
We serviced a
KITCHENAID COOKTOP
Model KFDC558JSS01
Near Austin, TX 78737
Kevin
Job Details: 02/08/2023
Arrived on site and found right front burner only has a simmer flame. Found gas line from manifold to orifice holder was twisted until it crimped and broke. Took pictures. A new one will be needed to complete repair.; ordrng 1 W10892422 (Orifice holder)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76549
Tyler
Job Details: 02/08/2023
Arrived on site for washer not working correctly. Upon arrival confirmed issue and found f7e1 in diagnostics.after further tests I found unit had stable 120 connection and ACU was outputting correct voltage. Found actuator shifting between agitation/spin. Found cap not holding capacitance and not allowing voltage to get to motor properly. complete repairs with new capacitor; ordrng 1 W11158830 (Capacitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Leander, TX 78641
Maurice R
Job Details: 02/08/2023
Arrived on site for MW sparking. On inspection found the paint bubbling up next to the turn table. Called WP and they said try the paint on the unit. Ordering paint for the unit.Sr7735683192; ordrng 1 WP261869 (Paint)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78728
Vincent
Job Details: 02/08/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was not cooling well. Took temps on FC 02? RC 34?. I inspected freezer for frost and found the evaporator cover full of ice. I tested the defrost in diagnostics and found 120v going to the heater. I then ohm the heater and found it open. Unit will need a new defrost heater with with harness. I advised customer that I need to order parts and there is no eta at this time. Office to order parts and reschedule when parts are available. Advised customer to defrost unit 48 hrs before our arrival. ; ordrng 1 W11650662 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Rollingwood, TX 78746
Wesley
Job Details: 02/08/2023
Arrived onsite for repeat defrost issue of frosted evap and cooling issues and verified the heater is operating in forced defrost. But it is not operating long enough or often enough to maintain a defrost on the evap. Ordering controls to repair function. Office to reschedule due to parts availability. ; ordrng 1 W11566894 (Ui)
We serviced a
WHIRLPOOL WASHER
Model wtw5105HW1
Near Austin, TX 78749
Scott
Job Details: 02/08/2023
"Arrived on site for unit flashing 9-1 error code . Found water in tub. Ran diagnostics got long drain error . Drain pump failed and shorted out control . Replaced control , ordering drain pump . Removed water from tub . Left unit unplugged and drain motor unplugged . No water leaks detected at time of service. ; ordrng 1 W11399437 (Drain pump)"
We serviced a
JENN-AIR DISHWASHER
Model JDB9000CWP3
Near Georgetown, TX 78628
Gerry C
Job Details: 02/08/2023
"JDB9000CWP3 Arrived to inspect no operation. I entered service test mode and found 5-1 and 7-1 error codes stored in memory and I cleared for testing. The unit filled and when the circulation pump engaged, the motor could be heard, but there was ticking from likely debris and very little water flow. The heating element was deformed, likely from the lack of water flow and getting hot and I was able to re-form it into the correct shape and position. sump assembly and removed and replaced. All operations return and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 02/08/2023
"Arrived on site to test unit for multiple dry cycles required. Found no obstruction within venting, unit venting as designed. Element is not grounding out and all connections secured. Ran 40min dry cycle and found element is cycling as designed. Voltage to unit is correct. Fuses tested good. Timer advancing as designed, ran timer on phone along with dryer to compare timer and unit is advancing properly. Customer uses timed dry on majority of cycles. Advised to monitor washer for clothes being wetter than usual. Currently not experiencing any issues as unit is currently working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Kimo
Job Details: 02/08/2023
Arrived on site for a MW with a non functioning counter light. Upon inspection I found that the bulb was blown. I installed the new bulb and tested the unit several times and found unit operating as designed. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Leander, TX 78641
Maurice R
Job Details: 02/08/2023
"Arrived onsite to a fridge that was not producing ice. Ran the harvest test passed, did the fill test passed. Ran test 56 and there was no errors. I noticed the ice that came out for harvest test was thin. I test the fill valve it did not have a steady stream come out, it was spraying from the side not out the middle
We serviced a
KITCHENAID MICROWAVE
Model KMHP519ESS0
Near Jonestown, TX 78645
Maurice R
Job Details: 02/08/2023
Arrived onsite for MW with error F1E4. On inspection the error is the control board not communicating with the microwave.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78754
Cliff
Job Details: 02/08/2023
Arrived on site to diagnose a washer that is leaking. Found drain pipe in wall backing up and overflowing. Homeowner will need to fix clogged drain. Washer checks good.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0HS0
Near Georgetown, TX 78626
David Z
Job Details: 02/08/2023
"Arrived on site to diagnose range with F6E1 error for over temp. Opened door and could feel heat in unit with it powered off. Found the broil relay was stuck closed, causing the broil element to be powered all the time and not cycling off. Replaced control and retested. Found power only running when cycled on.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU3
Near Pflugerville, TX 78660
Cliff
Job Details: 02/08/2023
Arrived on site to diagnose a dishwasher that is not turning on. Found power cord not wired properly and rewired cord. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Del Valle, TX 78617
Joe Z
Job Details: 02/08/2023
"Arrived onsite for front left burner not operating. Upon arrival test unit and left front element is not energizing. Removed cooktop to test element and is good. Found failed infinity switch. Need to replace left front infinity switch. The control is operating for now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Gerry C
Job Details: 02/08/2023
"WDT730PAHZ0 Arrived to inspect leak. I found F9E1 stored in memory and I cleared for testing. The diverter valve assembly had clear signs of water leaking in the form of residue. sump assembly and removed and replaced. The diverter position sensing circuit connector was corroded and I removed and replaced the connector contact pin. I tested within service test mode and all functions were restored, the F9E1 did not come back and I verified the diverter found its position within the test and stop rotation. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Round Rock, TX 78664
Cliff
Job Details: 02/08/2023
Arrived on site to diagnose a washer that is not turning on. Reset control and tested unit. Found all is functioning properly at this time. Repair under 10 mins and only svc fee due.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Gerry C
Job Details: 02/08/2023
"WOS51EC0HS01 Arrived for part install only. The customer provided a UI, the original had a touch sense error and was inoperable. I removed and replaced the UI and tested. All functions returned to the unit. Less than 10 minute repair, service call only
We serviced a
JENN-AIR OVEN
Model JJW3830WB00
Near Bastrop, TX 78602
Joe Z
Job Details: 02/08/2023
Arrived onsite for display frozen. Upon arrival inspected unit and Jenair is just stuck on display. No buttons are responding. Power cycled unit for several minutes and same issue. Need to replace control panel assembly.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Horseshoe Bay, TX 78657
Lou
Job Details: 02/08/2023
"Arrived on site to inspect washer not filling with water. Upon further inspection, I found the control panel lifted from a previous repair. I placed the unit in diagnostics and it began to show an error code beginning with F7 but then would go away. I continued with testing and the unit filled with water and drained but would not agitate or spin. I tilted the unit back and found gearcase oil on the rotor. Removed the rotor, clutch and stator and found the clutch and slider badly worn and rusted. Also on the rotor, I found the teeth that meet the slider teeth were badly worn and not engaging with the slider (photo).parts-gearcase, slider, clutch, rotor . After researching parts, I found the rotor to be out of stock with no ETA on arrival. I advised the customer that we could check, each day, on its status and keep in contact with them if they wanted to move forward with repairs and wait to see if it will become available.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 02/08/2023
"Arrived on site to inspect cooktop burner flames. Upon further inspection, the customer advised the flames are too high and yellow and are causing soot on her pots/pans. The unit is connected to propane. I tested each burner and found the two left burners, front center burner and the front right burner flames were not correct. I inspected the orifices and found them incorrect and two were natural gas orifices. I removed and replaced the incorrect orifices with the correct orifices and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Spicewood, TX 78669
Lou
Job Details: 02/08/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the UI and vH control failures, I removed and replaced both controls and tested. Unit is operating as designed. I recommended the customer allow the unit to cool for at least 24 hours before placing items inside. No water leaks observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78745
Scott
Job Details: 02/08/2023
"Arrived on site replaced heater per whirlpool specs on special project . No signs heater has been leaking . Customer also having issues with wash performance . Ran diagnostics got wash motor error codes . Wash motor is not coming on . Checked and is getting voltage . Also recommended customer have a look at plumbing under sink , something is leaking . No leaks detected with unit . Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ01
Near Austin, TX 78748
Scott
Job Details: 02/08/2023
Arrived on site for FZ light issues . Found FZ light module out . Replaced light module. All lighting issues resolved . Just service call charged. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Spicewood, TX 78669
Luis
Job Details: 02/08/2023
"Arrived on site for no ice. Removed housing found broken housing to icemaker,replaced defective icemaker,ran harvest test passed ran fill test passed.
We serviced a
JENN-AIR OVEN
Model JJW3830WS02
Near Waco, TX 76705
Jonathan M
Job Details: 02/08/2023
Arrived on site for a wall oven that is turning itself off after initially starting any kind of heating cycle. Inspected unit and work area. The customer advised that she gets an error message on the unit and then the unit will basically shut itself off and she is having to reset her breaker. Attempted to get the unit into diagnostics and found that it kept pushing me out of diagnostics. Ran the unit on a big cycle at 350? and found an error message pop-up showing an F8 E0 (low fan under speed) error code. I attempted to run the unit through diagnostics once more and again was unsuccessful. Advise the customer that the issue with their unit would most likely be with the touch panel and one or both of their cooling fans. I did find that the user interface is nla on this unit.
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78750
Leonardo
Job Details: 02/08/2023
Arrived on site to test unit for unit not heating and display not working. Will need magnetron capacitor diode and control board.
We serviced a
JENN-AIR OVEN
Model JJW2830IM00
Near Austin, TX 78738
Kevin
Job Details: 02/08/2023
"Arrived on site and replaced both appliance managers diagnosed on previous visit, After replacement confirmed ovens are working properly, job complete. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cedar Park, TX 78613
Paul
Job Details: 02/08/2023
Arrived onsite for a dishwasher that is not filling with water. I found the dishwasher filling with water but not pumping water through the wash arms. I found an F7E1 and an F4E3 stored error codes. I found correct voltage to the pump. The sump and motor need to be replaced. I replaced the sump and motor and ran the diagnostics cycle to reset the the control for the heater. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Spicewood, TX 78669
Luis
Job Details: 02/08/2023
"Arrived on site. Found defected fresh food led module,replaced defective top back left led module all leds working as designed.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Cedar Park, TX 78613
Paul
Job Details: 02/08/2023
Arrived onsite for a washer making a grinding noise. I found a floor drain located under the washer with a 1/2 drain hose from the ice machine going to it. The washer was missing the legs and the rotor was rubbing the drain hose when it was loaded causing the noise the customer heard. The customer is going to get the legs installed on the machine and correct the drain hose. I did find wear in the plastic on the rotor caused from rubbing and cutting the drain hose but the magnets and the rest of the rotor were fine. I tested the washer and it works as designed
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
Paul
Job Details: 02/08/2023
Arrived onsite for a dryer taking multiple loads to dry. I found correct voltage to the dryer. I tested the dryer and found it not venting. I tested the temp and found it cycling between 135-175 degrees with the vent hose removed but with it connected it would reach temp but the temp would not drop very fast at all indicating a restricted house vent. The dryer is working as designed but the house vent has to be cleaned.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78726
Paul
Job Details: 02/08/2023
"Arrived onsite for a range not getting to temp and taking a long time to heat up. I tested the range and found both heaters warming up but very slow. I checked the power supply at the wall and found the outlet wired incorrectly. L1-L2 = 120VAC, L1-N = 240VAC, L2-N = 120VAC. I showed the customer and explained how needs to test the outlet. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Briarcliff, TX 78669
Luis
Job Details: 02/08/2023
"Arrived on site for dispenser and lights not working,found broken wire on deli ui harness replaced harness assembly tested deli ui working dispenser working correctly.
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2389GES
Near Austin, TX 78703
Wesley
Job Details: 02/08/2023
Arrived onsite found unit operating with leak from clogged evaporator drain. Repaired by removing and clearing evap drain tube and reinstalling and thawing ice in evap drain tray. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC7HS04
Near Austin, TX 78704
Wesley
Job Details: 02/08/2023
Arrived onsite and completed alignment repair of unit and restored function. Switch alignment is correct and switches are not needed. Unit populated f4e1 error when activating the microwave relay in diagnostics. Cleared code and continued testing. Determined there was an additional problem of arching in the wave guide. Symptoms of buzzing accompanied by flickering kitchen lights at the same time as the buzzing. Also some flacking and slag in the wave guide and a burn mark on the upper guide cover. Advised front office on findings.
We serviced a
KITCHENAID OVEN
Model KOCE500ESS06
Near Leander, TX 78641
Kimo
Job Details: 02/08/2023
"Arrived onsite for a wall oven that is showing a code when you attempt to use it. Upon arrival I found the unit showing f9e0. Product not wired correctly, upon inspection I found that the Wiring at the wall was correct.. upon further inspection I found that the control smelled burnt, one of the relays on the board was the source. I installed the new control and tested the unit several times and found unit operating as designed. "
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 02/08/2023
"Arrived on site for a refrigerator that is not making ice and is spewing water all over the top of the refrigerator. Inspected unit and work area. Did confirm the customers complaint and found the fill tube at the top of the refrigerator had split open causing the water to spray everywhere when the unit was trying to fill the icemaker with water.. Replaced the fill tube and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Lorena, TX 76655
Jonathan M
Job Details: 02/08/2023
"Arrived on site for a wash machine that is going off balance on most loads. Inspected unit and work area. The customer advised that they have had nothing but problems with this washer due to issues with the pedestal that was separately from this unit. They advised that this unit has had multiple issues going off balance and wobbling and walking on the floor. I checked the suspension and found the suspension was good. Did find the unit unlevel so I did level out the unit. Ran the unit through diagnostics and did not find any stored error codes. Rather than through an auto test and the unit ran as designed. I had the customer grab a load of clothes and we ran the unit through a delicate cycle which she advised always goes off balance. We were in the unit all the way through the rinse cycle and I found the unit was spinning out as designed without walking or Vibrating as the customer described. Customer requested that we put the unit on the drain and spin again with it with the clothes to see if it was still doing the same thing. We ran the unit on a drain and spin on a high speed spin and found the unit drain and spin as designed. I advise the customer at this point, I could not vault anything with the unit. I advise the customer to call back if any other issues persist. Call complete."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Austin, TX 78733
Wesley
Job Details: 02/08/2023
Arrive onsite for not drying well on sensor drying functions regardless of load. Tested outlet thermistor resistance at the control and determined in range. Heat cycling is 155f at the exhaust within 7 minutes according to design. Customer uses dryer sheets. Reset and calibrated function. F2E1 stuck button error only. Cleared code. All checks good. Advised customer on cleaning sensor bars for using the sensor options and to consider not using dryer sheets. No hard failures or component failures detected
We serviced a
FRIGIDAIRE DISHWASHER
Model FPHD2491KF0
Near Austin, TX 78733
Wesley
Job Details: 02/08/2023
Arrived onsite for dishwasher with strong burning smell. Found scale and scum built up on the heater. Tested function and found all base operations functioning as designed. Provided instruct on cleaning the scum with dishwasher magic and white distilled vinegar on a schedule.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78703
Wesley
Job Details: 02/08/2023
Arrived onsite for slow or no ice production in the ice machine. Found very slow trickle of water when calling for water. Verified valve failure.
We serviced a
LG DRYER
Model DLE7100W
Near Kyle, TX 78640
Matthew
Job Details: 02/08/2023
Arrived onsite for dryer not powering on. Upon arrival inspected unit. Unit does not power on. Verified supply voltage and found no voltage. Checked breaker and was tripped. Flipped breaker but noticed that the breaker would automatically trip again. Unplugged unit and tried and breaker did not trip. Inspected unit and found block mis wiring. Secured block and tested. Unit is now functioning properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Joe Z
Job Details: 02/08/2023
Arrived onsite for oven racks hard to slide in and out of oven. Stainless falling off glass on door. Outer glass has failed and needs to be replaced . Contacted techline for assistance. No repair to be made at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 02/08/2023
Arrived on site to test unit for unit not washing and not getting water. Test unit and found unit covers in calcium build it from hard water. Will need new sump and motor and control board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 02/08/2023
Arrived on site to test unit for upper rack falling. Test unit and found broken adjuster. Replaced adjuster kit Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS02
Near Manchaca, TX 78652
Kevin
Job Details: 02/08/2023
"Arrived on site and inspected microwave and found Magnetron and diode has failed. After replacement confirmed microwave is heating properly by running it with a cup of water, job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/08/2023
Arrived on site to test unit for leaking from dispenser area. Verified drawer is source of leak. Replaced dispenser assembly with updated drawer per service pointer. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KENMORE WASHER
Model 110.475326
Near Georgetown, TX 78626
Maurice R
Job Details: 02/07/2023
Arriving onsite to install previously diagnosed parts. Installed the UI on the unit and the UI is now working. No water leaks detected during service.
We serviced a
GE DISHWASHER
Model GSD2100V50CC
Near Cedar Park, TX 78613
Maurice R
Job Details: 02/07/2023
Arrived onsite for dishwasher not working. On inspection found the timer was not advancing. Installed new motor on timer and tested unit and it is now advancing forward. The unit is working as designed and no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS1
Near Austin, TX 78732
David S
Job Details: 02/07/2023
Arrived on site for dishwasher warning light coming on. I inspected the unit and work area. I found the control lock on. I turned the control lock off and found the buttons working. I ran a diagnostics cycle and found the washing machine had no error codes and all components are activating as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Hutto, TX 78634
Cliff
Job Details: 02/07/2023
Arrived on site to diagnose a washer that is not starting cycles. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78705
Wesley
Job Details: 02/07/2023
Arrived onsite and found unit operating with failed fill valve regulator.
We serviced a
KITCHENAID RANGE
Model KDRP467KSS0
Near Austin, TX 78730
Wesley
Job Details: 02/07/2023
Arrived onsite to test leak from the front left burner. Flagged during testing for a different leak by gas company. No perceptible leak. Advised that material can cause intermittent pin leak through a valve as impurities pass through. No leak at time of service standing or otherwise. Valves are for replacement. No repair necessary at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78759
Vincent
Job Details: 02/07/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not operating correctly. I entered diagnostics and found no stored error codes. I ran a diagnostics cycle and found unit operating as designed. I advised customer unit is working properly. No leaks where observed during service. Job completed."
We serviced a
GE DRYER
Model DWSR463EG6WW
Near Austin, TX 78728
Vincent
Job Details: 02/07/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying properly. Gained access to vent on dryer and found that the vent was not connected to the exhaust and it was venting inside the unit. I instructed the customer to solid duct 4 in and 2ft from Home Depot and insert it in the the elbow inside the machine so a flexible duct can be properly installed and vent out correctly
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Burnet, TX 78611
Kimo
Job Details: 02/07/2023
Arrived onsite for a DW that would close properly. Upon inspection I found that the unit was twisted in its mount. I adjusted the unit and tested the door and the unit itself and found it operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Lakeway, TX 78734
David S
Job Details: 02/07/2023
"Arrived on site for broil coming on during bake. I inspected the unit and work area. I found fault code F5E1 door latch motor. I entered test mode and found the latch motor working. I tested voltage from line 1 and line 2, I found 120 vac. I tested the bake and broil relay, The bake and broil elements coming on as designed. I preheated the oven to 350 degrees and found the oven reading 350 when it was actually 289. I tested the oven sensor and found it reading properly. I installed the new control and preformed a temperature test. It is now working as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KEMC378KSS01
Near Austin, TX 78750
David S
Job Details: 02/07/2023
"Arrived on site for microwave not working. I inspected the unit and work area. I gained access to the magnetron. I found the cap, diode, and fuse in good condition. I found the magnetron shorted to chassis. I installed the new magnetron and tested the unit. It is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78759
David S
Job Details: 02/07/2023
Arrived on site to install previous diagnosed part. I gained access to the thermistor and replaced it with new. I used zip ties to secure it in place instead of the metal clip so the new sensor won't develop corrosion. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76541
David Z
Job Details: 02/07/2023
Arrived on site to diagnose washer that isn't powering on or starting cycles.
We serviced a
ELECTROLUX WASHER
Model EFLS517SIW0
Near Austin, TX 78728
Vincent
Job Details: 02/07/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was leaking after freeze. Gained access to water valve and drain pumps and found no water leaks anywhere. Unit is operating as designed. No leaks observed during service. Job completed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVI51UC6LS0
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2023
"Arrived on site to inspect venthood damage. Upon further inspection, I found a small dent on the backside of the control panel (photos). After researching the parts breakdown, I found the control panel is not available, but will need to be replaced. I contacted techline and spoke to Robert and advised of my findings. Provided a photo to techline and they provided SR#7735675568 and advised to have the builder contact the manufacturer customer service to discuss. Advised the customer of my conversation and texted the builder with the SR number and advised to contact the manufacturer."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near McDade, TX 78650
Joe Z
Job Details: 02/07/2023
Arrived onsite for leaking. Upon arrival test unit. Unit fill hand holds water correctly. Drained unit and unit drains correctly. Can hear water sound like backing up in stand pipe but does not. Found water leaking from wall near stand pipe. Uploaded picture to SD. Unit is operating as designed. Unit is not leaking. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QMB01
Near The Hills, TX 78738
Luis
Job Details: 02/07/2023
"Arrived on site. Powered unit on compressor would power on run for 20 seconds then shut off diagnosed a defective inverter,replaced inverter powered unit on compressor powered on and stayed running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN402ESS02
Near Austin, TX 78738
Luis
Job Details: 02/07/2023
Arrived on site for light issues per service pointer removed all leds installed updated led kit all leds working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Seguin, TX 78155
Andrey
Job Details: 02/07/2023
"Arrived on site to test unit for F2E2 communications error
We serviced a
KITCHENAID OVEN
Model KEBU208SSS03
Near Dripping Springs, TX 78620
Leonardo
Job Details: 02/07/2023
Arrived on site to replace blower. Replaced blower test unit and unit test good. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Meridian, TX 76665
Jonathan M
Job Details: 02/07/2023
"Arrived on site for a refrigerator that has a broken Molean rail. Inspected unit and work area. Did confirm the customers complain and found at the mall in real had been completely worn to a point where it wasnt even engaging in the top cabinet. Found the unit on level and advise the customer that we would need to replace both the Montreal and level out the unit to ensure that the new Molly and did not have any further issues. The customer agreed to the repair. Replaced the mullion and re-leveled the unit. Tested the unit and the unit began to work as designed. Call complete."
We serviced a
GE RANGE
Model JGBS10DEM3WW
Near Austin, TX 78745
Scott
Job Details: 02/07/2023
Arrived on site for oven not working and left rear burner not igniting . Found oven igniter not pulling enough amps . Left burner igniter failed . Customer only wants to repair igniter in oven .Oven is now heating properly after igniter replacement . No gas leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Taylor, TX 76574
Gerry C
Job Details: 02/07/2023
"WRX735SDHZ07 Arrived to inspect water issues and door switch. I found the filter that was recently replaced, was badly restricted with debris. I advised the customer on my findings and they will replace the filter when they are ready. The LH RC door was badly deformed in the door switch contact area and the customer had been taping the switch down, to prevent false alarms and other malfunctions. I advised there is a MFG approved part, but the customer elected to continue to tape the button down
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Georgetown, TX 78628
Lou
Job Details: 02/07/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure and ice door leaking, I removed and replaced the ice maker and ice door kit and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE MICROWAVE
Model JVM1630BJ03
Near Pflugerville, TX 78660
Cliff
Job Details: 02/07/2023
"Arrived on site to diagnose a microwave that is giving error code. Found F3 error indicating failed keypad. Documented with customers warranty, and job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Cliff
Job Details: 02/07/2023
Arrived on site to diagnose a dishwasher that is not cleaning properly. Found heating element failed and replaced element. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Liberty Hill, TX 78642
Kimo
Job Details: 02/07/2023
Arrived to install previously diagnosed part. Upon arrival I installed new cap and tested the unit and found unit operating as designed. Job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78732
David S
Job Details: 02/07/2023
"Arrived on site for icemaker not producing ice. I inspected the unit and work area. I gained access to the door harness and found it intact. I gained access to the ice maker and found stress/warping marks in the tray causing the level arm to get stuck, and not cycle ice. I replaced the ice maker under the warranty. I tested the new icemaker and found it working properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78744
Matthew
Job Details: 02/07/2023
"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Tested unit and unit is now functioning properly. Customer will monitor temperature. Job complete"