We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Austin, TX 78727
Kimo
Job Details: 08/22/2022
Arrived onsite for refrigerator that is making as popping noise. Upon inspection I tested the damper and found that the noise was coming from the damper. I am ordering 1x damper. ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED95HEDW0
Near Austin, TX 78731
David S
Job Details: 08/22/2022
"Arrived on site dryer making a squealing noise and the water line cover missing, I tested the unit and found the pulley squealing ; ordrng 1 4392065 (Repair kit)"
We serviced a
MAYTAG DRYER
Model MDE28PDCYW1
Near Austin, TX 78744
Joe Z
Job Details: 08/22/2022
"Arrived onsite for Unusual Sounds During Operation . Upon arrival inspected unit. Turned basket by hand and heard lots of scraping coming from blower assembly. Found motor mount and bracket has failed. Also found blower wheel broken. There are also a few screws missing. Need to order motor bracket, blower housing, screws . Bringing back prescreened parts; ordrng 1 WP660658 (Motor bracket) and 1 WP488729 (Screws) and 1 W10888146 (Blower housing)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Luis
Job Details: 08/22/2022
"Arrived on site for cooling issue in fresh food compartment. Upper section of fresh food warm bottom drawer of crisper cold,ran diagnostics weak to no air flow from vents,diagnosed fresh food evaporator not defrosting correctly,ordering evaporator cover that includes new thermistors. ; ordrng 1 W11395558 (Cover evap)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 08/22/2022
Arrived on site for Asher needing previously diagnosed harness. Upon arrival installed part. Found similar failures as before. Ill need techline notify during business hours.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Wimberley, TX 78676
Kevin
Job Details: 08/22/2022
"Arrived on site and inspected refrigerator and found water is splashing out of icemaker chute/funnel when it is filling. Sent a short video to KB/service management. Will need to bring back in-line pressure reducer, waterline and fill tube.; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Waterline) and 1 W10823511 (Fill tube)"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR114KSB00
Near San Marcos, TX 78666
Kevin
Job Details: 08/22/2022
"Arrived on site to replace door for cosmetic issue, found new door is dented on the bottom left-hand corner will need to order another door; ordrng 1 W11546134 (Door)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Austin, TX 78747
Scott
Job Details: 08/22/2022
Arrived on site for lid strike and also bezel broken . Will need to order bezel and will install strike on return . Call to set return ; ordrng 1 W11545554 (Bezel)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78702
Joe Z
Job Details: 08/22/2022
"Arrived onsite for Vibration or Out of Balance loads. Upon arrival test unit and basket shook a lot during spin. Found the basket to be quite bouncy. Replaced suspension. Balance is a lot better, but still more shaking than normal. Need to replace gearcase. Ordering gearcase and agitator; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Cliff
Job Details: 08/22/2022
"Arrived on site to diagnose a refrigerator that is not sealing properly. Found lower mullion will need to be reshaped and sealed with food grade silicone, and rc light switch is also broken and in need of replacement. Office to set return appointment. ; ordrng 1 W11123941 (Switch)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Marble Falls, TX 78654
Lou
Job Details: 08/22/2022
"Arrived on site to inspect washer latch issues. Upon further inspection, I found the lid strike broken. I removed and replaced the strike and attempted to test, but the unit would go into diagnostics showing no error codes and do nothing. I attempted to start a normal cycle and the unit would not get past sensing. Tested voltage and unit is getting 124V. Tested the lid latch and its getting 120V at pins 1 & 2 and at 2 & 3. Contacted techline and spoke to Rich and advised of the complaint and my findings. While talking to Rich, I attempted to place the unit in diagnostics again and this time it showed error code F6E1. Rich recommended replacing the main control and UI fascia. Provided SR#7734413279. I am ordering the main control, user interface fascia and another strike and scheduled return service for 08/31/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11561182 (UI fascia) and 1 W11481108 (Main control) and 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Smithville, TX 78957
Matthew
Job Details: 08/22/2022
"Arrived onsite for washer not starting properly. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 5/1 lid switch, 2/1 stuck button . Ran diagnostics and console issues are intermittent. Replaced console. Ran multiple test and eventually the latch began having issues. Need to order and also replace the latch. Office to reschedule. May need AUTHO.; ordrng 1 W10810403 (Latch) and 1 AUTHO (AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Cliff
Job Details: 08/22/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced pantry door which came with new control in box. Noted rc door regular ss not black ss and pantry door has scratch. Reordering doors and office to set return appointment. ; ordrng 1 W10815668 (Pantry Door) and 1 W10815686 (Rt rc door blk ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78728
Kimo
Job Details: 08/22/2022
"Arrived onsite for refrigerator that is making a humming noise. Upon inspection I found no ice on the evap. But while testing the fan I found that the fan was noisy I am ordering the grommet, and fan blades just in case. And will return with the motor as well; ordrng 1 WP67006337 (Fan blades) and 1 W11249950 (GROMMET)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBR214KPA
Near Austin, TX 78759
Kimo
Job Details: 08/22/2022
Arrived onsite for whine collier that is not cooling. Upon inspection I found that the push plate was missing so when you close the door it would not push the button to startup the compressor and cool the unit. I am ordering 1x push plate. Office to reschedule.; ordrng 1 W11360703 (Plate push)
We serviced a
WHIRLPOOL MICROWAVE
Model JMC2427IL02
Near Austin, TX 78730
David S
Job Details: 08/22/2022
Arrived on site for console not powering on. I gained access to the control and tested voltage to the console. I found the control provincial g 14vdc to the console. I unplugged the console and plugged it back in. The console powered on. I am ordering a new console to fix and intermittent console issue. ; ordrng 1 W11451765 (Console)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78733
Scott
Job Details: 08/22/2022
"Arrived on site for unit powering off periodically. Ran diagnostics and when drain pump kicks on unit powers down . Ordering drain pump. No water leaks detected at time of service. Call to set return ; ordrng 1 W10825875 (Drain pump), tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL DISPOSAL
Model KBDS100T3
Near Austin, TX 78703
Scott
Job Details: 08/22/2022
Arrived on site for broken stopper on disposal. Sent wrong part . No breakdown on service matters . Need parts research. ; ordrng 1 Partsresearchforstopper
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Temple, TX 76502
David Z
Job Details: 08/22/2022
Arrived on site to diagnose dryer that was not drying clothes. Ran unit and confirmed no heat present. Disssembled unit and found the hi limit cutoff open. Ordering hi limit. Office to schedule. ; ordrng 1 279973 (Cutoff)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near The Hills, TX 78738
Leonardo
Job Details: 08/22/2022
Arrived on site to test unit for damaged tub. Found damaged tub base supplier are for the back feet not the front. Unit damaged at front feet needs new tub office to reschedule ; ordrng 1 W11513977 (Tub) and 1 2hours (2 hours)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/22/2022
Arrived on site to test unit for not showing where in cycle unit is. Customer stated it is washing properly and completing cycles. Found unit not entering diagnostics. Cycled power to unit and was able to enter diagnostics but when selecting error codes or trying to enter diagnostic cycle unit does not respond. Recommend replacing console UI again and control. Office to reschedule. ; ordrng 1 W11414079 (Console) and 1 W11410070 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near New Braunfels, TX 78132
Andrew
Job Details: 08/22/2022
Arrived on site to test unit for not cooling. Found compressor attempting to kick in and kick right off. Replaced run cap and start device but no improvement. Recommend replacing r600 compressor. Ordering r600a/SS repair. Needing two hours on return visit. Office to reschedule. ; ordrng 1 R600A/SSrepair (R600A/SS repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/22/2022
Arrived onsite for refrigerator not cooling in either section. Upon arrival inspected unit. Found compressor cutting off after a few seconds of running. Not the typical grinding noise heard from a locked winding. Replaced start device and tested. Unit began to run as normal. Customer will monitor and office to reach out after 24 hrs. If compressor has failed in that time unit will need a compressor replacement R600 (3HRS). Job complete; O-emld tckt
We serviced a
UNKNOWN DISPOSAL
Model GXP33C
Near Hutto, TX 78634
Gerry C
Job Details: 08/20/2022
"Arrived to inspect no operation. I found the rotor plate was siezed and after correcting, the unit operated as designed. I had the CX run ice through it to ensure the plate was cleared and tested. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Round Rock, TX 78664
Gerry C
Job Details: 08/20/2022
"Arrived to inspect no heat. I inspected the unit and found the chassis ground had fallen onto the magnetron leads and was shorting. After correcting the issue, the unit started heating as designed. Operational test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Hutto, TX 78634
Gerry C
Job Details: 08/20/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered refrigerant from the unit and then removed the compressor and associated parts. I installed the compressor, dye drier and service port and vacuumed. The unit went below 500 microns and then when tested, slowly lost vacuum. I found the RC evaporator had a very small leak and I removed and replaced it. I re-vacuumed the unit and it held after reaching below 500. I charged the unit with the MFG prescribed refrigerant charge and tested. The unit cooled as designed and I discovered the right RC door gasket badly torn at the lower left corner. Office to order and authorize part and contact the CX to arrange return service. No water connections to unit at time of service. ; ordrng 1 W10846057 (Gasket, RC RH)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Pflugerville, TX 78660
Gerry C
Job Details: 08/20/2022
Arrived to inspect door gasket issue. I found the gasket had failed and required replacement. I verified additional warranty coverage from the vendor and then removed and replaced the gasket and tested. Operational test good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Gerry C
Job Details: 08/20/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the gear case and associated parts and replaced the suspension and tub assemblies. I reinstalled the gear case, slider and rotor and r/rd the control panel. I calibrated the unit and tested several times within automatic and manual test modes. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Spicewood, TX 78669
Paul
Job Details: 08/20/2022
"Arrived onsite for a refrigerator to replace previous diagnosed parts. I replaced the compressor, vacuumed the system, and charged the unit with 4.5 ozs of R134A refrigerant. I tested the unit and found it working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
Gerry C
Job Details: 08/20/2022
"Arrived to inspect washability. I entered service test mode and found 8/2 and 5/1 error codes stored in memory. I allowed the unit to proceed within service test mode and it drained, filled and I could hear circulation pump. The flow was very low and the arms would not rotate. I found debris had plugged the micro-perforations within the pump assembly and I disassembled and cleared. I reassembled and tested several times and all normal functions returned to the unit. I discussed detergent type and amount with the CX. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXSA01
Near Round Rock, TX 78664
Gerry C
Job Details: 08/20/2022
"Arrived to inspect ice/water overflow. I found the unit was over-filling and there were signs of the excess water under the ice maker. I inspected the skate ring within the ice maker head and found the contacts for the fill valve were worn away.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Vincent
Job Details: 08/19/2022
"Arrived on site for cooktop, inspected unit and work area. Tested unit and it was not igniting, same issue from prior visit. Replaced the module and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DWH0
Near Austin, TX 78727
David S
Job Details: 08/19/2022
Arrived on site for control panel lights staying on and the control not being responsive. I gained access to the board and found it shorted out. I installed the new console and tested it. It is now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Kyle, TX 78640
Andrey
Job Details: 08/19/2022
"Arrived on site to test unit for exploding light bulb, customer stated that he went to replace light bulb and it exploded, tested unit found burnt light socket, replaced light socket and powered on unit, unit has no power , will need control and filter board replaced on next visit but ordering capacitor,magnetron and diode to ensure completion called safety and presented my findings got Sr#7734366172, ; ordrng 1 W11552018 (Control board) and 1 W10422269 (Filter board) and 1 W10754299 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
Arrived on site for a refrigerator not cooling. On arrival I found the units temps were above 80?F. I found the units start device kept overloading. I am ordering the start device and cap to replace. ; ordrng 1 WPW10197428 (Start Device) and 1 WPW10662129 (Cap)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78704
Luis
Job Details: 08/19/2022
"Arrived on site for cooling complaint and noise in fresh food section. Found evaporator incased in ice,per service pointer removed cover defrosted evaporator,replaced cover,replaced control with updated control,changed defrost setting to basic.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Austin, TX 78725
Joe Z
Job Details: 08/19/2022
Arrived onsite for STILL INTERMITTENTLY HEATING- WONT ALWAYS HEAT UP. Upon arrival test unit at control and intermittently would get 120. Contacted SW for assistance. SW recommended replacement of control. Job complete
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 08/19/2022
Arrived on site for a washing machine that is giving the customer and LF error code. The customer advised they had really bad water in the city and that her unit would not draw in cold water. She also mentioned that the lid was breaking at the hinge. Did confirm both of the customers complaints and removed the cold water hose off the back of the unit. Tested the water flow from the wall valve and found good pressure. Replaced the inlet valve and tested the unit. The unit began to work as designed. Ordering the lid and left hinge for full repair. The office will need to contact the customer about a return date when parts are made available.; ordrng 1 W11259006 (Lid) and 1 W11401116 (Hinge)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Florence, TX 76527
Lou
Job Details: 08/19/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings to be incorrect and fall under the service pointer #W11540964. When I pulled the unit out from the cabinets, I found the unit had been leaking from the top panel on both the right and left sides (photos). When I pulled the insulation back, I found the tub cracked on the top at the front and left corners (photos). Also found where the element had leaked on the left side due to the bushings deteriorating (photos). I took several photos of the dry water streaks around the unit and also at the back near the bottom the tub (photo). Took a photo of the floor under the unit where water had leaked (photo). I didnt find any damage to the cabinets on either side or at the back of the unit. I turned the water off under the sink (photo of valve in off position) and advised the customer that the unit is not operable at this time. I checked entitlement and found the unit is under any extended warranty. Notified our claims office (MS) and was advised to not repair the element due to the current issues of the unit already leaking at other locations on the tub. I advised the customer and they advised that they still have to use the unit and the customer placed silicone on the cracks and wanted the element replaced. I advised that I had been instructed to not replace the element and recommended the customer contact the manufacturer. I had the customer sign a waiver of damages from working with water. Customer turned the water back on while I was still in the home and advised them not to due to further potential damages to the home. Unit placed back in its space and had customer sign for the ticket. Unit was not tested during service due to the signs of the tub leaking. Job completed."
We serviced a
WHIRLPOOL DOWNDRAFT
Model KXD4636YSS7
Near Austin, TX 78759
David S
Job Details: 08/19/2022
"Arrived on site to install previous diagnose parts. I found the new trim piece different from the original one. I installed the new clips and found the trim still wobbly. I am ordering a parts research on the ventilation parts for the correct trim piece. The office will reschedule when we have eta on the part.; ordrng 1 Partsreasearch (Trim piece cover, with rounded edges, and kitchen aid printed in black)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 08/19/2022
"Arrived on site. Adjusted front right side hinge assembly,found filter stuck adjusted filter housing tested filter removal operation good. Replaced water filter flushed new filter,reset filter setting.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Paul
Job Details: 08/19/2022
"JM: Arrived to inspect microwave door not closing properly. I found that the tab that locks into the door switch was broken off the door and the door switches are still not working correctly. Door and switches need to be replaced and will bring other parts. I need parts researched for the main control, door SS, door interlocks and switches. ; ordrng 1 Partsresearch (Door SS) and 1 Partsresearch (Control) and 2 Partsresearch (Door interlock and switches)s"
We serviced a
KENMORE REFRIGERATOR
Model 106.762424
Near Georgetown, TX 78633
Lou
Job Details: 08/19/2022
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found water puddling in the fresh foods section on the top shelf just under the vents. I inspected the FC section and found ice built up around the vent openings to the RC section. Removed the evap cover and found the drain tube clogged. I removed the ice from the drip,pan and using my steamer, I cleared the drain tube. Cleaned the FC section from water from the steamer spray and tested the the drain tube again with hot water from the steamer and its clear of debris. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Justin
Job Details: 08/19/2022
"Arrived on site for a oven turning off when heat hits the console. The customer stated that now every time they open the oven and heat hits the console the console will reset, but not actually power off. Otherwise, the unit ran fine. I found the console bad. Ordering the console and the office will need to reschedule.; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 08/19/2022
Arrived onsite and found the unit responsive but unable to start any cycles. Cuwromer stated that the failure occurred during a power outage. Replaced the control and tested function. Drain still not activating. Found compromised lower harness with shorts ordering lower harness to repair. ; ordrng 1 W11335100 (Lower harnesss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
"Arrived on site for a refrigerator with an ice maker leaking. On arrival the customer stated the ice maker had overflowed all the way onto the floor, and inside the unit they had frozen water running down the front of the shelves from the IM. I test the IM and found it no longer harvesting. I test the valve and found it as designed. I ixnstalled the IM and tested the unit. It is now working as designed and no leaks were observed at the end of service.Call complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78759
David S
Job Details: 08/19/2022
Arrived on site for washing machine not locking. I inspected the unit and work area. I found the door strike partially broken. I am ordering a new strike to complete the repair. Reschedule for Thursday 8/25/22.; ordrng 1 W11316914 (Door strike)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Justin
Job Details: 08/19/2022
"Arrived on site to further diagnose a heater issue. I contacted LM and was instructed to gain access the the RC heater and ohm it out. I did so and found it good. I then activated the heater and found voltage at the heater coming in from the chassis from white to ground and orange to ground, but not from orange to white. This indicates a possible wiring issue due to reverse polarity. I checked voltage at the wall and found it good. I gained access to the control and found the heater orange wire at P2-6 which is correct. I then checked voltage while the heater is activated and found from P2-6 to P70-3 only 12 volts which indicates a possible bad control. We then checked voltage to ground on both of those and found P2-6 getting 20VAC and P70-3 getting 46VAC. However, we are getting 120VAC with reverse polarity at the heater. This indicates a possible bad internal wiring issue as well. We then checked voltage to the FC from the control and found it good. I called techline and spoke to Scott and kept SR# 7733012426. Scott had me run through the test at the heater again but with the connector unplugged from the heater. Now the white to ground was getting 120VAC, but the orange to ground was only getting 20VAC. He then had me go back to the compressor area and observe the incoming harness to the chassis to see if it was wired incorrectly. However, we found the insulation had sprayed all over the connectors and we were not able to identify the connections properly. I informed the customer of my findings and provided them with the file number. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Briggs, TX 78608
David Z
Job Details: 08/19/2022
"Arrived on site to diagnose dishwasher that was throwing and error for F7E2, wash motor failure. Tested unit and wash motor never engaged, just threw errors. Replaced with new wash motor and tested. Verified all working as designed, with no water leaks. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Gerry C
Job Details: 08/19/2022
Arrived on site to install previously diagnosed parts. Installed the cutoff arm and the extension. Did a temperature test in the FC read 16? in the first few minutes. No leaks observed during service. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Buda, TX 78610
Leonardo
Job Details: 08/19/2022
Arrived on site to replace heating element for special project. Found unit had old copper water line. Advised customer to replace water line before we can touch it. Customer will go get new water line and call back to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near The Hills, TX 78738
Justin
Job Details: 08/19/2022
Arrived on site for a dryer making an abnormal noise. On arrival the customer provided a video of a loud intermittent squeak. The customer also stated that the issue itself is intermittent and doesnt do it every load. I gained access to inside the unit and found the pulley wheel almost completely seized. I installed the new kit and then test the unit. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Round Rock, TX 78681
Vincent
Job Details: 08/19/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested unit in diagnostics and found water valve not activating long enough to fill ice tray. Will have to order parts and office schedule CX when parts are available. No leaks where observed during service.; ordrng 1 W11567408 (Valve)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS01
Near Georgetown, TX 78626
Cliff
Job Details: 08/19/2022
Arrived on site to diagnose an ice machine that is making unusual noise. Found circ pump struggling to run and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Circ pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78704
Scott
Job Details: 08/19/2022
Arrived on site for not making ice . Got thermistor error code . Temp checks harvest and fill were normal. Ordering icemaker . No water leaks detected at time of service. Call to set return ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Hutto, TX 78634
Cliff
Job Details: 08/19/2022
"Arrived on site to diagnose a refrigerator that is not cooling. Found compressor not receiving power from inverter due to shorted control. Inverter and small and large power supply will need to be replaced to complete repairs. Homeowner stated unit should be under extended warranty. New dispatch id from AIG added to attention note. Office to have autho provided if needed and set return date.; ordrng 1 WP2259350 (Power supply) and 1 WPW10624574 (Power supply) and 1 W11573593 (Inverter), states that autho needed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 08/19/2022
Arrived on site to test unit for unit not working. Test unit and found bad sump and motor and bad control board. Dont know where is leaking from because unit is not circulating water.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Cliff
Job Details: 08/19/2022
"Arrived on site to diagnose a range with a handle that isn't mounted. Customer had handle and screws, and I remounted handle properly. No further repairs needed and all is working properly at this time."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Leander, TX 78641
Vincent
Job Details: 08/19/2022
"Arrived on site for range, inspected unit and work area. CX complaint was oven not working. Tested bake and nothing, so I gained access to the igniter harness and tested and it was bad. Tested after installing new igniter and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78736
Kevin
Job Details: 08/19/2022
"Arrived on site and Replaced control board and it immediately failed, will need to replace drain pump and possibly valve before replacing another one.; ordrng 1 W11543994 (Control) and 1 W11399437 (Pump) and 1 W11614635 (Filter) and 1 W11220230 (Valve)"
We serviced a
WHIRLPOOL COOKTOP
Model GLS3675VS02
Near Austin, TX 78748
Kevin
Job Details: 08/19/2022
"Arrived on site and inspected cooktop and found center orifice is clogged and after cleaning it it is working properly. Right hand rear and front burners can be lit with a candle lighter but spark is not reaching burner a cat. Attempted to disassemble cooktop to inspect electrodes and found all screws are seized. Screws would need to be drilled out and this would require replacing all of them, and orifice holders.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
Paul
Job Details: 08/19/2022
"Arrived onsite to inspect ice maker not making or dispensing ice. CX reports that the ice bin had a big block of ice in it. Tested ice bin and maker thermistors, fans, and temperatures. Unit passed all tests. I ran an ice maker diagnostics test and during the test the ice maker did not completely break all the ice out. This is causing the ice maker to over fill and make a block of ice down in the bin. I replaced the ice maker. I did find the ice maker door with a very small gap at the bottom and the separator door with a very small leak. CX decided to try the ice maker first and if it still has any issues we will need to replace the separator and the ice door. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Austin, TX 78759
David S
Job Details: 08/19/2022
Arrived on site to install previous diagnose part. I found the part sent was missing boxed. The customer provided a UI the warranty company sent them I verified it is the correct part. I installed the UI and tested the unit. I found the diverter valve never switching to the lower spray arm. I am ordering a sump and motor assembly to complete the repair. The office will reschedule when we have autho.; ordrng 1 W11178672 (Sump and motor) and 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78665
Wesley
Job Details: 08/19/2022
Arrived onsite and found unit with failed icemaker. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78754
Matthew
Job Details: 08/19/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Tested and found unit tumbling and heating. Found poor ventilation causing extended dry times. Notified customer that the ventilation should be shortened and cleaned to allow proper air flow. Also found door gasket failed. Ordering Gasket ; ordrng 1 W10906683 (Gasket)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 08/19/2022
"Arrived on site to replace previously diagnosed parts. Edified parts were needed. Replaced control, filter head, recirculating pump, reservoir pump and ice bin thermistor. Tested unit, unit working as designed. No leaks detected.
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Oglesby, TX 76561
Jonathan M
Job Details: 08/19/2022
"Arrived on site for a dryer thats making a squealing sound does a tumbles. Inspected unit and worked area. Did confirm the customers complaint and disassembled the unit. Found three out of the four rollers would not turn as well as the idler pulley. Replaced all rollers and idler pulley and tested the unit. The unit began to work and operate as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Georgetown, TX 78626
Wesley
Job Details: 08/19/2022
Arrived onsite and found dishwasher with intermittent control issues but working at time of service.
We serviced a
LG WASHER
Model WM3460CV
Near Georgetown, TX 78628
Lou
Job Details: 08/19/2022
"Arrived on site to inspect washer door latch not locking. Upon further inspection, I Tested the unit in diagnostics showing no error codes. When I closed the door, the latch operated as designed. Customer advised that the issue of it not locking is intermittent. I tested in a normal wash and the door locked. Retested and it failed. I removed and replaced the latch and retested in diagnostics and it operated as designed. I retested in a normal wash by starting and pausing the cycle several times and each time it locked and unlocked as designed. I found the front panel damaged on the right side near the latch (photo) and advised the customer of my findings. I advised that due to this damage, its possible that the latch is not catching when the door is slammed. I demonstrated to the customer on how to close the door properly to any further issues. Advised too that if the door not locking continues to be an issue, the front panel will need to be replaced. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS307DWH2
Near Dripping Springs, TX 78620
Justin
Job Details: 08/19/2022
Arrived on site for a wall oven with a strange smell. On arrival the customer already had the unit removed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Georgetown, TX 78628
Vincent
Job Details: 08/19/2022
Arrived on site for water dispenser leaking at the dispenser. Inspected unit and work area. Found that the water valve to the icemaker and water dispenser was faulty. I gained access to the valve and replaced it. I then tested and its now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Leander, TX 78641
Vincent
Job Details: 08/19/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was icemaker not working. I tested unit and found that the icemaker was dead and needs to be replaced. No leaks observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS4
Near Austin, TX 78748
Kevin
Job Details: 08/19/2022
"Arrived on site and inspected dishwasher and found it has standing water in the tub. Drain pump is running but not moving water through drain hose. Uninstalled and removed drain hoses and found check valve is not allowing water to pass. after replacement dishwasher is draining properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Georgetown, TX 78626
Cliff
Job Details: 08/19/2022
Arrived on site to diagnose a refrigerator that is leaking. Found drain clogged and cleared drain. All is working properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVH1
Near Round Rock, TX 78681
Vincent
Job Details: 08/19/2022
"Arrived on site for washer inspected unit and work area. Tested unit and found the ATC SWITCH bad. Gained access to switch and replaced it and tested. Unit is now operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL FREEZER
Model WRS588FIHZ04
Near Austin, TX 78750
David S
Job Details: 08/19/2022
"Arrived on site to install previous diagnose part. I replaced the upper bin. I preformed a temp test in the freezer and fridge, I found them both at proper set temp. 0 freezer and 37 in fridge. I tested the ice maker and found it harvesting and filling. I spoke to the customer and found out the unit is hooked up to an ro system.I explained to the customer, the ro system is why they are getting slow ice production and water pressure at the dispenser. The unit may not be reviving water every-time it calls for water. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78745
Luis
Job Details: 08/19/2022
"Arrived on site for no ice. Powered on icemaker ran icemaker diagnostics passed,icemaker ran through a harvest test and filled with water. If issue continues will need a new icemaker."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrey
Job Details: 08/19/2022
"Arrived on site to test unit for water leak, tested unit found no issues with unit, unit was fixed on previous visit, called contractor and asked were he seen the leak, contractor was not aware that unit has been fixed and no more services are needed job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78626
Paul
Job Details: 08/19/2022
Arrived onsite to inspect loud noise during the agitate cycle. Unit is running as designed. I instructed CX that when loading the unit to make sure that she drop the clothes straight down and not wrap the clothes around the agitator. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Belton, TX 76513
David Z
Job Details: 08/19/2022
Arrived on site to install heater per SP W11540964. Installed new element and verified no leaks or water damage present. Call complete.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Oglesby, TX 76561
Jonathan M
Job Details: 08/19/2022
Arrived on site for the washing machine that is hard to start cycles. Inspected unit and work area. The customer also wanted me to check on the washability of the unit as they had mentioned the closedown seem to be coming out as clean as they expected. Ran the unit into diagnostics and did not find any stored error codes. Ran it through an auto test and the unit ran as designed. Tested the unit in a clean washer cycle which they said they couldnt get to work and found the unit filling and starting to complete the clean cycle. I asked the customer to show me what they were having a problem with with the unit not starting and the customer wasnt pushing the button in all the way. Did inform the customer that this unit is seemingly working as designed as all of my testing tested every single component of the machine. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78748
Kevin
Job Details: 08/19/2022
"Arrived on site and inspected dryer and found it is in a garage. Homeowner states that timer will not stop on its own and it is not heating. Replaced timer and found 120 V from L1 to neutral, 120 V from L2 to neutral, but 0 V from L1 to L2. Took pictures. An electrician will be needed to correct incoming power at that time dryer should be heating properly."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZB2
Near Georgetown, TX 78633
Lou
Job Details: 08/19/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the external drain pump and inspected the hoses. Hoses are good and I tested the unit in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97USOHS00
Near Cedar Park, TX 78613
Kimo
Job Details: 08/19/2022
Arrived onsite for range with a few malfunctioning burners? Upon inspection I found that the burner had clogged orifices I cleared and adjusted them all and tested them and found that they all work as designed. I did make it know to cx that their left front burner knob is broken. Cx choose not to have it replaced today. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78702
Joe Z
Job Details: 08/19/2022
"Arrived onsite for HEATING ELEMENT- NOT DRYING DISHES. Upon arrival ran diagnostics and got error code F7-E1 no heat. Inspected element and has good resistance. Checked voltage from control to heater and got 120. Reassembled unit and restored power. Test unit and unit is heating correctly. I believe that rebooting control may have fixed this issue. I let customer know that if he has to keep rebooting the power, then he may need a new control. Customer will monitor and call us back if necessary. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78717
Kimo
Job Details: 08/19/2022
"Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?after doing so I tested unit and found unit operating as designed no leaks, job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS0
Near Waco, TX 76712
Jonathan M
Job Details: 08/19/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did you confirm the customers model and serial numbers fall within the range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Georgetown, TX 78626
Paul
Job Details: 08/19/2022
Arrived onsite to inspect dryer making a lot of noise since last repair. I found that the vent hose was not attached. I opened up the unit and bypassed the door switch to test the unit with the front off. I found a buzzing sound coming between the bulkhead and the chassis. I added sound pads and tightened everything back up. I tested the dryer and it sound normal and is working as designed. I connected the vent hose. I advised the customer to get the house vents cleaned because of the build up I found in the chassis. I removed the lint. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Jonesboro, TX 76538
Jonathan M
Job Details: 08/19/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did you confirm the customers model and serial numbers fall within the range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/19/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778?- after doing so I tested unit and found unit operating as designed. No leaks job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 08/19/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed job complete.no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Scott
Job Details: 08/19/2022
"Arrived on site ,replaced element . Ran diagnostics per whirlpool specs. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 08/19/2022
Arrived on site to diagnose a range with uneven flames in oven. Found no failures to unit at this time and customer seeing glow from ignitor and not flame. Advised customer on findings and no further repairs needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 08/19/2022
Arrived onsite to replace previously diagnosed parts. Replaced door panel. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Georgetown, TX 78626
Paul
Job Details: 08/19/2022
Arrived onsite to inspect door gasket coming off. i found that the right corner was coming out at the corner. R/R the gasket and used the heat gun to get a better form fit. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Waco, TX 76705
Jonathan M
Job Details: 08/19/2022
"Arrived on site for a dryer that is taking a grinding sound as the unit is running. Inspected unit in work area. Customer advised that sound husband pretty much just on my way Im not sure exactly what happened but still wanted to have the unit checked out. Tested the unit in a normal dry cycle and found the unit heating, tumbling, and ventilating as designed with no abnormal sounds present. Remove the front panel and check the blower wheel for any cracks. Did not find any evidence of any damage done to the blower wheel. Did explain to the customer that it is possible that something was stuck like a piece of jewelry or a screw of some kind. Was unable to replicate the failure and the unit is working as designed. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Briggs, TX 78608
Lou
Job Details: 08/19/2022
"arrived on site to inspect microwave door damage. Upon further inspection, I found the outer door panel scratch in several places (photos). I removed and replaced the outer door panel and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WDF330PAHS5
Near Pflugerville, TX 78660
Wesley
Job Details: 08/19/2022
Arrived onsite and found the water supply had been off. Restored water supply. Unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Buda, TX 78610
Kevin
Job Details: 08/19/2022
"Arrived on site and found when preheating oven is going over temperature. Replaced temperature sensor and started preheat again. Preheat reached 450 degrees when set at 350 then dropped to 300 then ignited and reached 385 then 305 then 380. After initial heating average temperature is 343 degrees. Explains to homeowner how short bake items will need to be monitored, also showed them how to make adjustments through calibration if needed, job complete"
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
David Z
Job Details: 08/19/2022
"Arrived on site to diagnose oven that is not heating items evenly while cooking. Issue has occurred in both ovens, and issue has been ongoing almost since purchase. Checked Temps and found them correct. Called tech line, SR 7734397504. Tech Line rep advised the only 2 things that we can address that can affect this are the level of the unit and if the vent is crushed. When I checked the level I found the left side 1/4 lower than the right, and found the vent on the lift side had some bends in it as well. I straightened the vent and advised the customer can attempt to shim the unit 1/4 on the left. If these solutions do not change the behavior of the unit there is no other repair we can attempt or make, unit working as designed or has uneven insulation causing imbalanced Temps. Call compete."