Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 9392 customer reviews

Jonathan M.

Jonathan M.

OVEN WHIRLPOOL WOS51ES4ES01 Arrived on site for a broiling element that’s not working. Inspected unit and work area. Tested unit in service diagnostics and found the boiling element coming on. Checked barricades and found no stored era codes. Had customer test the unit on a normal broiling cycle and found the customer leaving the door open during the broiling cycle and not pushing the start button. Went over user care guide and unit is working as designed. Call complete.

Near Marsha St, Waco, TX 76705
Jonathan  S.

Jonathan S.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator being unleveled. Customer stated that installers was not able to get the left foot down. Inspected unit and work area. Adjusted leveling feet and line RC doors. Tested door operation. Performed diagnostics mode and tested all components. All tested good, no water leaks detected."

Near Drystone Trail, Liberty Hill, TX 78642
Al R.

Al R.

RANGE WHIRLPOOL WGE745C0FS01 Arrived on site and inspected range after electrician repair.Found the unit not powering on.Checked outlet and voltage at the back of the unit.Removed and replaced the control and oven temperature sensor.Reassembled and unit tested as designed.Both bake and both broil elements were functional.Job complete

Near N 19th St, Copperas Cove, TX 76522
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT348FMEZ00 "Arrived on site for defective compressor. Found leak at suction line weld from manufacture that caused compressor failure,repaired weld joint replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"

Near Montopolis Dr, Austin, TX 78741
Jonathan M.

Jonathan M.

DRYER MAYTAG MGDX655DW2 Arrived on site for a dryer that would not start. Inspected unit and work area. Tested unit and found unit push to start would not click on. Replaced push to start and tested unit. Unit is working as designed. Call complete.

Near Ave H, Waco, TX 76705
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2269VEM10 Arrived on site and inspected ice maker issues.Found the ice maker was in fact working properly.There was ice pooling. Inside the ice container.Customer told to monitor the production and to call if ice production seems abnormal.Job complete

Near Co Rd 4765, Kempner, TX 76539
Brandon C.

Brandon C.

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of cracking in the liner of both ovens. Called tech line SR#7729118660"

Near Clintons Cloud Ct, Austin, TX 78733
Al R.

Al R.

REFRIGERATOR GE PSHF9PGZBCBB Arrived on site to install previously ordered parts.Removed and replaced the tubing. Unit now works properly.Job complete

Near Snow Rd, Kempner, TX 76539
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Disconnected vent from the rear of the dryer and airflow returns. Explained to customer that vent to the exterior will need to be cleaned/cleared before dryer is used again, job complete"

Near Fort Collins Way, Austin, TX 78744
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected ice chute closing issues.An test 19 and unit chute opened and closed as designed.Unit functions properly.Job complete

Near Indian Camp Trail, Copperas Cove, TX 76522
Al R.

Al R.

WASHER MAYTAG MVWX655DW1 Arrived on site to install previously ordered parts.Removed and replaced the hub and washplate.Reassembled and unit tested as designed.Job complete

Near Bargello St, Harker Heights, TX 76548
Richard P.

Richard P.

MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for the for microwave not heating properly. During testing found that the door switches was causing the issue. Replaced both upper and lower interlock switches and microwave tested fine. Complete

Near Bedlington Ln, Austin, TX 78748
Jonathan M.

Jonathan M.

WASHER MAYTAG MHW8630HW1 Arrived on site for a washer that still leaking. Inspected unit and work area. Customer advised that the unit is leaking from a slight tear in the bellow. Replaced bellow and front clamp and tested unit. Unit is working as designed. Call complete.

Near Columbus Ave, Waco, TX 76701
Jacob S.

Jacob S.

RANGE KITCHENAID KSGG700ESS1 Arrived onsite to replace panel order by previous tech. Replaced panel. No issues at this time. Job complete

Near S 1st St, Austin, TX 78704
Richard P.

Richard P.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. During testing found that the console was causing the issue. Replaced console and advised customer on the whirlpool app and updates. Oven tested good. Complete

Near Brentwood Dr, Austin, TX 78737
Kevin B.

Kevin B.

DRYER WHIRLPOOL MGD6630HC1 "Arrived on site and inspected dryer and found it is heating properly, used airflow meter and found no airflow, took one picture of meter. Recommended to homeowner that vent to the exterior of the home and clean/cleared by a service to correct the issue, job complete"

Near Shinoak Dr, Austin, TX 78731
Tyler  G.

Tyler G.

DRYER GE DDC4400T3WH Arrived on site for Double stack commercial dryer. Upon further inspection of both units I found that the lower half had two frayed wires going to the door switch which is why it would not turn on. After removing damaged wires and reattaching connections to door switch I retested unit while running a temp check and found unit functioning as designed. After diagnosing the upper half of the dryer I found the other half is heating up and functioning correctly during a test and it cycles through the load of the problem is the dryer with all the heat too much due to lack of airflow through the venting of the building and recommended to the customer a dryer vent cleaning done for the upper dryer have. Unit functioning as designed call complete

Near E Central Texas Expy, Killeen, TX 76541
Al R.

Al R.

REFRIGERATOR WHIRLPOOL GI7FVCXWY00 "Arrived on site and inspected refrigerator not producing enough ice.Customer changed the filter from last visit and water was flowing properly to the dispenser, but wasn’t properly filling the ice maker.The UI display is missing several functions when activated.Ordering the UI and smart valve and authorization.Office to reschedule the customer for return service.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10271911 (UI STAINLESS ) and 1 WPW10270395 (SMART VALVE)"

Near Patricia St, Copperas Cove, TX 76522
Andrew  H.

Andrew H.

WASHER WHIRLPOOL WTW7000DW4 "Arrived on site to test unit for not filling with water. Found bad inlet valve. Water was just dripping straight from cold water valve but would not engage manually or automatically. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."

Near County Line Rd, Dale, TX 78616
Jonathan M.

Jonathan M.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for a dishwasher that had no power. Inspected unit and work area.

Near Sugar Brook Dr, Temple, TX 76502
Brandon C.

Brandon C.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for customer complaint of unit not powering on, found power supply not hooked up, I hooked up power supply, unit tested good in diagnostics mode."

Near Abbeyville Walk, , TX 78669
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for frost building up in freezer . Found large gaps and when door was flipped didn’t put washers in proper place on hinge and bracket causing gasket to hang up on bracket . Also door stop wasn’t switched . Straightened out all that . Sealed gaps in liner . No water leaks detected at time of service. Job complete .

Near Shoal Creek Blvd, Austin, TX 78757
Lou S.

Lou S.

OVEN KITCHENAID WOS51EC0AS02 "Arrived on site to inspect wall oven with no power after cleaning cycle. Upon further inspection, I found the unit non-responsive but still had power. I cycled the power to the unit and pulled the unit from the wall and test3d the TOD and found it was bad. I tested the thermal fuse and found it bad as well. I am ordering the fuse and CNOTE-LSO and will return with the TOD. Unit power left turned off for safety.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 WPW10545255 (fuse-thrml)"

Near Lady Bird Ln, Georgetown, TX 78628
Robert J.

Robert J.

COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on job for complaints of cooktop loose. No brackets installed to brace. Spoke to DW customer to contact builder to have cooktop properly installed.

Near Medio Cv, , TX 78738
Scott  M.

Scott M.

WASHER MAYTAG MVWB835DW4 Arrived on site for leaking . Found water was dripping into tub from dispenser . Replaced housing w/ valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete .

Near Hines Ln, Pflugerville, TX 78660
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replace console found damaged console will order new console office to reschedule. W11175518; ordrng 1 W11175518 (CONSOLE )

Near S IH 35 Frontage Rd, Austin, TX 78747
Lou S.

Lou S.

DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to install previously diagnosed and ordered part. Due to the drain pump chopper failing, I removed and replaced the drain pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Kingston Pl, Cedar Park, TX 78613
Leonardo C.

Leonardo C.

RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to replaced panel. Opened box and found damaged panel. Ordering new panel office to reschedule. ; ordrng 1 W11175518 (PANEL )

Near S IH 35 Frontage Rd, Austin, TX 78747
Noah D.

Noah D.

DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to inspect dishwasher for not filling with water, upon inspection found the float burnt into element, ordering switch and spoke with builder about bad installation. Office to reschedule ; ordrng 1 W10195036 (FLOAT )"

Near Balcones Fault, Canyon Lake, TX 78132
Andrew  H.

Andrew H.

ICE MACHINE WHIRLPOOL WUI75X15HB00 "Arrived on site to test unit for water reservoir over filling. Found bad recirculating pump. Pump I was sent with had the hose barb cracked and a chip off top left corner. Customer wants a pump without damage. Tested unit with new pump, unit is working as designed. No leaks detected..; ordrng 1 W11034363 (cntrl-elec) and 1 W11325175 (RECIRCULATING PUMP) and 1 WPW10489125 (pump)"

Near Boenig Dr, New Braunfels, TX 78130
Brandon C.

Brandon C.

WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking out of dispenser, found leak coming from dispenser, ordering dispenser. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11465533 (DISPENSER)"

Near Cassiopeia Way, Austin, TX 78732
Noah D.

Noah D.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher for leaking, upon inspection found the crack and replaced tub, moved oven all tubing and wires, checked for leaks or any issues, no issues found. Complete"

Near Windflower, New Braunfels, TX 78130
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for console not responding. Test until and found bad console ordering new console office to reschedule. ; ordrng 1 W11297709 (CONSOLE )

Near Foxglove Dr, Lockhart, TX 78644
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KFIS20XVMS11 "Arrived on site for customer complaint of ice maker not working found unit would not rotate when t and h jumped or in diagnostics mode test 193. Reset refrigerator, unit tested good.

Near Oscar Rd, Spicewood, TX 78669
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDTA50SAKZ0 "Arrived on site to inspect dishwasher door latch broken. Upon further inspection, I found the unit not installed completely and the door strike not installed and snapped into the door latch. I removed the strike from the door and installed it into the tube frame and closed the door. Customer advised that the installer and plumber both told them they couldn’t install the unit because it was damaged. I received permission from the office CS to install the unit correctly. I installed the water line and drain hose and mounted the unit to the cabinets and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Photos taken of all water connections installed."

Near Lost Mine Tr, Leander, TX 78641
Wesley P.

Wesley P.

WASHER WHIRLPOOL MHW5100DC0 Arrived onsite and tested washer for leaks and general function. Found pet hair in gasket causing small leak. Advised on maintenance.

Near San Jacinto Blvd, Austin, TX 78701
Jimmy J.

Jimmy J.

REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for: FREEZER IS DEFROSTING NOT FREEZING/LONG PLASTIC PIECE HAS FALLEN FROM THE FRZR NOT SURE WHERE FROMFreezer door was not sealing on the left side. At some point it was left opened which caused frost build up to form and create ice in the rollers preventing the door from closing on the left side. Removed frost with steam gun and reworked the gasket with my heat gun. Freezer door closes as designed. The metal piece the customer presented to me was not a piece off the fridge or freezer. Job completed.

Near Goodspeed Pkwy, Pflugerville, TX 78660
James C.

James C.

DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site and tested operation. Found down in down position and would not rise. Accessed switches and found switches good but lifting arm loose. Tightened arm and raised down draft. Found filters removed. Installed filters and tested operation. Unit tests good. Job complete

Near Ridge Point Dr, Marble Falls, TX 78654
Jacob S.

Jacob S.

DRYER WHIRLPOOL WETLV27HW1 Arrived onsite for unit having a crushed hose. Looked at unit. Found that dryer vent hose was not hooked up and one end of the hose was crushed. Took pics in quick pics. Let front office know of the issue to get the in house maintenance to get the issue fixed. No issues at this time. Job complete

Near Crainway Dr, Austin, TX 78724
James C.

James C.

REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site and found fresh food at 27 and freezer at 2 degrees. Found evaporator iced up at exchanger down to thermistor and sweating beyond that point. Called tech line and spoke to JK #7729057346. Recommended blocking 50% of warm air return vents. Installed new compressor, drier, stub, duct, and blocked off 50% of return air vents and tested operation. Unit tests good. Job complete ; ordrng 1 W10896677 (coupler)"

Near Max Copeland Dr, Marble Falls, TX 78654
David  Z.

David Z.

DISHWASHER WHIRLPOOL WDF750SAYB0 "Arrived on site to diagnose dishwasher not Running. Customer believes unit isn’t filling. Ran u it and found it is filling, but wash motor isn’t engaging. Unit needs new sump and motor. . ; ordrng 1 WPW10482502 (pump&motor)"

Near Creekbluff Dr, Austin, TX 78750
Jacob S.

Jacob S.

WASHER WHIRLPOOL WET4027HW0 "Arrived onsite to replace gear case. Replaced gear case, cam and actuator. Belt still has oil. Ordered part. Office to reschedule ; ordrng 1 W10006384 (belt)"

Near W St Johns Ave, Austin, TX 78752
Jacob S.

Jacob S.

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not starting cycle. Tested unit. Unit was not engaging cycles. Upon inspection, found that the metal latch was not pushing lock down far enough to engage the switch. Bent metal latch. Tested unit. Unit test good. No leaks at this time. Job complete"

Near W St Johns Ave, Austin, TX 78752
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor, will need new wash motor W11085683 office to reschedule. ; ordrng 1 W11085683 (SUMP AND MOTOR )"

Near Neider Dr, Austin, TX 78749
Tommy O.

Tommy O.

RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for oven no heat. Upon arrival checked voltage at unit found voltage was good. Checked for error codes none to be found. Tested continuity in element both bake and broil both tested good. Found control chattering power to both ordering new control. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11122560 (CONTROL)

Near S Lakeline Blvd, Cedar Park, TX 78613
Jonathan  S.

Jonathan S.

REFRIGERATOR KITCHENAID KUWS246EBL0 Arrived on site for wine cooler not powering on. Inspected unit and work area. Found floor was put down with unit in place. Lowered front feet and tilted unit forward and removed door hinge to get past floor. Found unit powered on when removing. Found sign of critter behind unit. Removed access panel and found more signs of critters (see SD-QuickPic). Plugged unit in to different outlet and shook cord around and found short in power cord.

Near Chaney's Crossing, Bertram, TX 78605
James C.

James C.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and checked unit for faults. Customer stated upper oven will continue to heat for over an hour past turning off. Found communication errors in memory for ui. Unit will need new console and main control replaced to correct failure. Office to schedule return services due to part availability. ; ordrng 1 W11297709 (console)

Near Co Rd 341, Marble Falls, TX 78654
Noah D.

Noah D.

WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for not operating correctly, upon inspection found the customer was unaware of the adaptive touch display and was confused with the buttons. Instructed customer on proper use. Complete"

Near Sun Pebble Way, New Braunfels, TX 78130
Andy  B.

Andy B.

RANGE GE JBP79W0B1WW Arrived on site for dishwasher not getting water. Tested and inspected unit . Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT )

Near Suzanne Dr, Bastrop, TX 78602
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previously diagnosed and ordered parts. Due to the FC door sliding rails failing, I removed and replaced the both rails and tested. Unit is operating as designed. No,water leaks observed during service, job completed."

Near Brenham Pass, Georgetown, TX 78633
Jacob S.

Jacob S.

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit unit making a noise during fan usage. Tested unit. Hear fan rubbing. Took down the unit. Tested the unit once again. Fan noise was not present. Put unit back on the wall. Tested unit again. Found that the duct is pushing down on the vent causing the fan to rub. Let builder know of the issue. No other issues at this time. Job complete

Near Crainway Dr, Austin, TX 78724
Andy  B.

Andy B.

RANGE AMANA AER6303MFS2 Arrived on site for range cooktop RF burner staying on high and all other burners cycling on and off and not heating well. Tested and inspected unit and found failed RF switch. Removed failed part and replaced with new. Tested unit and found all operations appear to be normal. Called tech line and spoke with TJ (SR# 7729109960) Made aware of stated issues with cooktop burners cycling on and off and stated heating issues and what was found. Was instructed that cooktop operations are normal and to instruct customer on this and using pots and pans with very flat bottoms to as well. Did as instructed. No other repairs are needed at this time.

Near Woodway, Elgin, TX 78621
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW4816FW1 Arrived on site for washer they had an agitator that fell out of place. Upon further inspection of the unit I found that the agitator has somehow come and mounted from the washer note that was underneath it by then ended up finding that the dog ears (agitation teeth) had broken and fallen to pieces. repair the unit and re-tested and found that the agitator is now staying down inside the washer in both high speed agitation and spin and is no longer loose inside the machine. Call complete

Near W 16th St, Georgetown, TX 78626
Al R.

Al R.

DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer not starting.Found the belt broke, defective fuse, pts, time and door switch.Removed and replaced the above parts.Reassembled and unit tested as designed.Job complete"

Near Lions Gate Ln, Killeen, TX 76549
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived onsite for the freezer crisper drawer falling apart. Replaced crisper drawer with new and it tested good. Customer is happy with new bin. Complete

Near Globe Mallow Dr, Austin, TX 78739
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRB329DMBM01 Arrived on site to diagnose a refrigerator that is not maintaining temperature settings. Found temperature setpoints changing on their own without input from user. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Malnati Dr, Pflugerville, TX 78660
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF989SDAM02 Arrived onsite to reassemble the shelving in the refrigerator section. Reassembled the shelving and drawers. All drawers are closing and operating as designed at this time. Job complete.

Near Drake Cove, Leander, TX 78641
Lou S.

Lou S.

REFRIGERATOR GE PFE22KSEAFSS "Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found that I needed to order the defrost bimetal. Ordering the bimetal and scheduled return service .; ordrng 1 WR50X10069 (thermostat defrost)"

Near Sedro Trail, Georgetown, TX 78633
Jonathan  S.

Jonathan S.

DRYER MAYTAG MED7230HC0 Arrived on site for dryer having error code F3-E2. Verified failure and found moisture sensor fault. Measured resistance at control and found opened. Gained access to sensor and measured resistance at connector and found opened. Will need to replace sensor harness. Office to schedule appointment when ETA is available. ; ordrng 1 WPW10298258 (SENSOR HARNESS )

Near Bluebonnet Ln, Kingsland, TX 78639
Luis M.

Luis M.

REFRIGERATOR FRIGIDAIRE FFHB2750TS6 "Arrived on site for no ice. Removed icemaker housing found frozen fill line and broken red wire to icemaker. Repaired red wire,replaced icemaker,fill tube that customer provided and ice container,power cycled unit. Tested icemaker unit working as designed."

Near Old Coach Dr, New Braunfels, TX 78130
Noah D.

Noah D.

OVEN JENN-AIR JJW3830DP02 "Arrived on site to inspect oven for chiming,upon inspection and talking to customer I found no issues or error codes, all functions worked and tested fine. Complete"

Near Mission Trail, New Braunfels, TX 78130
Tommy O.

Tommy O.

COOKTOP WHIRLPOOL WCG97US6HS00 Ordering central gas line.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SENIOR TECH REQUESTED ) and 1 W10566296 (CENTER GAS MAIN )

Near Inge Ln, Leander, TX 78641
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to inspect fridge for leaking issues, the doors had not been the issue, the Icemaker had been cracked and was leaking upon filling, replaced icemaker and tested, all functions returned with no leaks. Complete"

Near Schneider Rd, Seguin, TX 78155
Noah D.

Noah D.

DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site to inspect dishwasher for not draining, upon inspection found the water cleared and no issues. Cleared drain pump and checked for issues, drain hose under sink needed to be readjusted. I took care of issues. No problems found. Complete"

Near Las Hadas, Seguin, TX 78155
James C.

James C.

RANGE WHIRLPOOL KSEG700ESS3 Arrived on site and installed new fan assembly. Tested operation and found unit working properly. Job complete

Near Tuscan Dr, Horseshoe Bay, TX 78657
Brandon C.

Brandon C.

ICE MACHINE KITCHENAID KUIO338HSS00 "Arrived on site for customer complaint of unit not making ice, found kink in drain line, which shut power to ice maker and pump running constantly. I removed the kink, tested drain several times, unit tested good."

Near Bella Cima Dr, Austin, TX 78734
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice and cooling complaint in fresh food. Removed deli drawer found evaporator incased in ice, returning tech will NEED to follow service pointer W11092686F and replace parts ordered and follow instructions on service pointer. Return appointment ; ordrng 1 SEENOTE (SEND ORIGINAL TECH) and 1 W11211387 (COVER) and 2 W11456069 (CLAMPS)s and 1 WPW10277799 (HARNESS) and 2 WPW10339879 (TIES)s"

Near Falling Hls, New Braunfels, TX 78132
Noah D.

Noah D.

RANGE GE JSP42DN4BB "Arrived on site to inspect range for not heating on innner ring. Confirmed upon inspection and found issue with both switch and element, replaced both and tested. All functions returned. Complete"

Near Saddlehorn Drive, Seguin, TX 78155
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL MHW5630HC0 "Arrived on site for washer not draining. Customer stated the issue has been since day 1 of getting washer and sometimes it will drain when putting on drain and spin cycle. Inspected unit and work area. Found standpipe only 30 inches from floor. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain, F0-E2 over suds, F0-E5 off balance load, F8-E1 valve failure and F5-E2 lock failure. Ran automatic test cycle and found unit continues to drain then will advance but after adding water it will go to drain mode. Called Whirlpool tech support and spoke with Ed. He stated with unit on pedestal standpipe needs to be at 53 inches from floor, without pedestal a minimum of 39 inches. Found door lock and valve water lines correct and working as designed in manual test mode. Over suds could be created by water siphon in to unit from improper standpipe. Found all functions of machine working. (Sr#7729112267). No water leaks detected during s

Near Crown Ln, Burnet, TX 78611
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to replace failed filter housing, after replacing, unit tested good."

Near Summit Glory Trail, Briarcliff, TX 78669
James C.

James C.

WASHER WHIRLPOOL MHW5630HW0 Arrived on site and tested operation. Found water leaking from dispenser. Unit will need dispenser assembly to repair. Office to schedule return services due to part availability ; ordrng 1 W11465533 (DISPENSER )

Near Golden Nugget, Horseshoe Bay, TX 78657
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Arrived on site to repair previously diagnosed filter head assembly. After the repair I retest the unit to verify that unit is functioning as designed the water now flows out of dispenser door perfectly fine and there were no leaks before during or after repair call complete

Near Barrington Farm Ct, Georgetown, TX 78633
Jonathan M.

Jonathan M.

REFRIGERATOR FRIGIDAIRE FFHS2311PF5 "Arrived on site for a refrigerator that stuff frosting up in the freezer section. Inspected unit and work area. Found freezer frosting up in the top left-hand and right hand corners. Due to extent of repairs and continual issue I called Frigidaire tech line and spoke to Russell SR# 84013341. He advised that the only thing that can cause frost in the freezer is warmer working its way into the freezer section. Due to frost forming on the door gasket and inside the freezer liner, he advised that he would have to have come from the freezer liner or from the gasket. Due to extent of repairs and number of silicone placements and gaskets replaced, he advised he did not believe this was an error on the service side. He advised that there are no other repairs that can be made to correct this issue and due to the age of the unit, it is very possible that the frame or liner has become in dented and is not making proper contact with the door seal. He advised to

Near Reeds Lake Rd, Rogers, TX 76569
Tommy O.

Tommy O.

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for microwave UI intermittent failure . Upon arrival customer showed picture UI going blank. Checked error codes found F2E1. Replaced controls and touch panel and tested unit tested good. Job Completed.

Near Backcountry Dr, Leander, TX 78641
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOC54EC7HS01 "Arrived on site for oven display not responding and making noises when using the oven. Found blank display. Reset circuit breaker, found display on and responding. Performed diagnostics mode and checked fault codes. Found error for oven cooling fan not reaching speed and UI miscommunication. Tested cooling fan operation. Will need to replace cooling fan and UI. Office to schedule appointment when ETA is available on parts.; ordrng 1 W11248652 (FAN) and 1 W11367329 (UI)"

Near Draco St, Georgetown, TX 78628
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerated tripping breaker anytime the ice dispenser was activated but not the water dispenser according to the customer. Customer stated upon arrival the unit has tripped the breaker anytime the ice dispenser was activated almost since day one of having a unit. At this point I disassembled the UI the main control the ice bucket area and could not find any cramped or broken wires or any indication of a wiring issue at this point I called tech line twice with the same Sr# 7729111898 for both calls and spoke to Steve and Kathy at whirlpool. Both Steve and Kathy ran through multiple tests on connectors P3-8 p1-2 connectors Found that the auger motor was roaming out at 5.3 ohms which tech line advised was within safe ranges. They also had me checked amperage to the fridge and I was able to get the breaker to trip one time but whenever it broke the amperage on the fridge never went over 5 A tech line also had me verify that the uni

Near Cypress Springs Way, Georgetown, TX 78633
Lou S.

Lou S.

COOKTOP JENN-AIR JGD3430GS00 "Arrived on site to inspect cooktop ignitor not working. Upon further inspection, the customer advised that the front left burner ignitor works intermittently. I tested all burners and the front left ignitor failed, but then after retesting, it operated as designed. I disassembled the unit and found that the switch harness was not routed correctly and the harness was running in between the knob and switch(photo) and was keeping the switch from engaging every time. I re-routed the harness(photo) and retested the unit and it is operating as designed. Advised the customer of my findings. No gas leaks detected during service, job completed."

Near Goodnight Trail, Leander, TX 78641
Lou S.

Lou S.

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the oven vent airflow being too hot and heating the drawer below the unit, I installed a deflector kit to the vent and tested. Unit is operating as designed. Job completed"

Near Concho Creek Loop, Andice, TX 78628
Andrew  H.

Andrew H.

DRYER MAYTAG MEDC465HW0 "Arrived on site to test unit for not heating. Turned unit on and unit is heating good(took pic). Unit has proper ventilation. Unit is receiving proper voltage. Customer says unit was running but not heating. Was unsuccessful in replicating issue. Showed customer unit is heating properly. Checked wires for any exposure, all checked good. All connections secured properly. Element tested good, cutoff and thermal fuse tested good. Spoke with tech line and verified unit tests good(SR#7729109181). If issue persists recommend bring back temp switch(WP8578354)."

Near Buttercup Bend, New Braunfels, TX 78130
Tommy O.

Tommy O.

OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for oven console frozen. Upon arrival found customer was within warranty. Ordering console to replace console and control both at once. Job Completed.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11297709 (CONSOLE )

Near Promontory Point Trail, Georgetown, TX 78626
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit tripping breaker. Test unit and found shorted control board also found bad drain motor broken causing the leak. Ordering new control board W11305308 rescheduled for ; ordrng 1 W11305308 (CONTROL BOARD )

Near W 5th St, Austin, TX 78703
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KFIS29BBMS03 "Arrived on site to test unit for not cooling and PO light on. Found freezer evap had frost build up preventing evap fan from spinning. Steamed frost completely off. Turned unit on and nice frost pattern was forming. No signs of leakage. Fan is operating as designed. Service tests 1, 2, 3, 4, 5 and 6 all tested good. Unit is now cooling as designed. Put unit into auto 8hr defrost. No leaks detected. Waited for compressor to turn itself on and off multiple times to try to replicate the Power Outage issue but was unsuccessful. Unit is receiving proper voltage and all connections are properly secured. Customer said they get an occasional power outage. Informed customer of the power outage light and chime.

Near Bluffview Dr, Wimberley, TX 78676
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for customer complaint of u it making thumping noise, found piece of metal caught between felt and drum, I removed the metal piece, unit tested good."

Near Briarcliff Dr, Briarcliff, TX 78669
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit,per service pointer W11329116C replaced evaporator cover,secured thermistor to correct location on suction line using a zip tie,installed updated control board,changed defrost setting to basic

Near Lewis Mountain Dr, Austin, TX 78737
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW560CHW0 Arrived onsite and found pedestal squeaking. Rear braces are broken. Ordering braces and screws to repair. Office to reschedule. ; ordrng 1 REARBRACES (PEDESTAL) and 1 SCREWS (PEDESTAL)

Near Guadalupe St, Austin, TX 78701
Tyler  G.

Tyler G.

DRYER FRIGIDAIRE FAQE7001LW0 On site for dryer that was not heating properly. Upon arrival I ran a diagnostic tes cycle on each heat setting and cycle. I found it somehow the main UA control I had set the UA settings to where any knob or cycle you selected where it would put it on normal heat and not Maxie not allowing the dryer to get hot enough to dry the clothes. I also found that the dryer on the back of the unit had a vent hose that was much longer than it should’ve been and was well over 6 feet and the unit only needed about 3 to 4 feet of venting I also verified that the flap cover to the venting on the outside of the house was stuck shut and I cleared the lint around that vent hole cover to ensure that proper airflow Was being pushed the unit I also ran a temp check on each cycle and found that the unit was set with proper settings for each cycle would average between 120 and 185° as designed with no flaws or breaks in the fluctuations. I also informed customer to keep an eye

Near Amber Ln, Jarrell, TX 76537
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KUIX335HPS00 "Arrived on site for customer complaint of unit not producing ice, found reservoir drain cap loose, once tightened, found failed recirculating pump, I replaced pump, unit tested good."

Near Oscar Rd, Spicewood, TX 78669
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on job for complaints of no ice. Found broken wire to heater. Dispenser working will return with parts to retest ; ordrng 1 W11366500 (TUBE)

Near Wynnpage Dr, Dripping Springs, TX 78620
Wesley P.

Wesley P.

OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and repaired unit failure to heat by replacing the control. Unit is now operating as designed. Advised on repair.

Near San Antonio St, Austin, TX 78705
Lou S.

Lou S.

REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit stopped cooling and they had water on the floor. Customer advised that they were told to cycle the the onto the unit and the unit has been operating since, but the ice dispenser still is not working. I found that when the dispenser motor was replaced, the spring and shaft were installed incorrectly with the spring spitting in the motor and the shaft shoved down inside the motor. I corrected the spring and shaft and reassembled the dispenser assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."

Near Waterfall Ave, Leander, TX 78641
James C.

James C.

WASHER MAYTAG MHW3505FW1 Arrived on site and tested operation. Pulled unit and found water over flowing from drain in wall. Customer will need to have plumber repair drain in wall. Unit tests good. Job complete

Near Matern Ct, Horseshoe Bay, TX 78657
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite and found door skin falli*apart. Replaced broken knob. Ordering door skin to repair. Office to reschedule. ; ordrng 1 W11176456 (DOOR SKIN)

Near Cessida St, Austin, TX 78728
Kevin B.

Kevin B.

WASHER MAYTAG MVWC565FW2 Arrived on site and inspected new top and found customer says this one is worse /sharper than the original. Another new top will be needed to attempt to correct the issue.; ordrng 1 W11211509 (TOP)

Near Chasewych Dr, Austin, TX 78745
David  Z.

David Z.

WASHER MAYTAG MVWC465HW2 "Arrived on site for washer that constantly has hot water pouring in. Found the hot water valve was stuck open and would not close. Replaced valves and retested. Unit is now working as designed. Call complete, no water leaks found."

Near Anderson Mill Rd, Austin, TX 78750
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5800BC0 "arrived on site and inspected washer and found actuator has failed, also found water flow through valves is weak.

Near E William Cannon Dr, Austin, TX 78744
Matthew  Z.

Matthew Z.

MICROWAVE MAYTAG MMV4206FZ2 "Arrived onsite for microwave not coming on.

Near Boudin Ct, Manor, TX 78653
Robert J.

Robert J.

OVEN JENN-AIR JJW3830DP01 Arrived on job to separate door for cleaning.

Near Sugarloaf Dr, Austin, TX 78738
Richard P.

Richard P.

WASHER WHIRLPOOL NTW4601BQ0 Arrived onsite for the washer not spinning properly. During testing found that the suspension rods are worn out. Replaced suspension rods and washer tested good.Complete

Near Whistlestop Dr, Austin, TX 78749
Wesley P.

Wesley P.

RANGE WHIRLPOOL WEE510S0FS1 Arrived onsite to replaced the control to repair the flickering issue. Unit is now operating as designed. Advised customer on repair.

Near Domain Dr, Austin, TX 78758
Clif L.

Clif L.

OVEN KITCHENAID KOSE500ESS04 "Arrived on site to diagnose an oven that is not turning on at all. Homeowner also informed me of control panel malfunction and unit selecting functions on its own. Control panel, thermal fuse, and blower will all need to be replaced to complete repairs. .; ordrng 1 W11093241 (panl-cntrl)"

Near Lookout Cir, Hutto, TX 78634
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Arrived on site for cooling complaint. Diagnosed a defective evaporator fan motor,blade attempting to spin. Replaced defective fan motor,powered unit on fan powered on."

Near Roan Ln, Austin, TX 78736
Matthew  Z.

Matthew Z.

RANGE KITCHENAID WFE525S0HS1 Arrived onsite to replace previously diagnosed parts. Replaced passive and active hinge. Tested unit and unit is functioning properly. Job complete.

Near Abraham Lincoln St, Manor, TX 78653
Clif L.

Clif L.

MICROWAVE KITCHENAID KMHS120ESS3 Arrived on site to replace previously ordered parts for microwave. Upon inspecting unit found only capacitor and diode was shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.

Near Alturas Ave, Pflugerville, TX 78660
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for customer complaint of unit not making ice and unit not cold enough in fresh food section. Found excessive ice build up on fresh food section evaporator. I programmed control to basic defrost and advised customer to defrost unit for 36-48 hours with door open and put towels down all around the unit. If problem continues, will need control board and fan motor.

Near Portofino Dr, Austin, TX 78732
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to inspect microwave with no power. Upon further inspection, I found the unit non-responsive and plugged in. I tested voltage at the outlet and it was good. I removed the unit from the wall and removed the cover and tested the fuse. I found the fuse was bad. I checked all other components and all are good. I replaced the fuse and retested a he unit is operating as designed. After placing the unit back in its space, I retested again ad it continues to operate as designed. Job completed."

Near Swan Flower St, Leander, TX 78641
Robert J.

Robert J.

WASHER WHIRLPOOL WFW560CHW0 Arrived on job for complaints of banging noise. Found the drain hose movement hitting the wall. Reposition the hose to allow movement but not hit wall.

Near Lightwood Loop, Austin, TX 78748
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for: No lights in REF and FreezerRemoved fridge and freezer lights. Installed new lights. Lights working as designed. Job completed.

Near Lipton Ln, Pflugerville, TX 78660
Kevin B.

Kevin B.

WASHER MAYTAG MVWB765FW3 "Arrived on site and found a clothing item stuck under agitator. Removed agitator by smashing off upper portion and was able to get bolt to loosen. Replaced agitator and washer is now correct, job complete"

Near Authentic Dr, Austin, TX 78703
Kayman B.

Kayman B.

MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for oven turning on by its self but when I arrived I found the customer is not having issues with the oven turning on but the inner door glass was shattered. Ordering oven glass Inner glass (W10827059).; ordrng 1 W10827059 (door)

Near Finley Mae Way, Austin, TX 78717
Jacob S.

Jacob S.

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for unit giving off smoke during last usage. Looked at unit. Found that the transformer was burned up. Also noticed the capacitor had some burn as well.

Near Waterloo Dr, Kyle, TX 78640
Matthew  Z.

Matthew Z.

REFRIGERATOR AMANA ASI2175GRS01 "Arrived onsite for refrigerator no cool in fridge or freezer. Upon arrival unit was unplugged. Plugged in to power source and compressor kicked on. Evaporator fan and condenser fan both operational. After running for a while no frost pattern was formed. Noticed that copper line to evaporator was cold to the touch but never made it through to the evaporator. Also signs of corrosion on dryer and discharge line. Unit has a Sealed system issue. Will require a sealed system technician for 2hrs. Will need to order compressor, evaporator, valve and dryer. Office to reschedule. ; ordrng 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 WP2188822 (evaporator) and 1 WPW10143759 (dryer)"

Near Pearl Retreat LN, Austin, TX 78753
Clif L.

Clif L.

RANGE WHIRLPOOL WFE540H0ES0 Arrived on site today Ignacio in oven that has arced in oven cavity. Found bake element failed and main control shorted.

Near Hidden Gully Cove, Pflugerville, TX 78660
Robert J.

Robert J.

RANGE WHIRLPOOL WFG525S0HS0 Arrived on job for complaints of oven not heating. Found the objects in storage drawer interfered with igniter moved item to correct issue.

Near Dayridge Dr, Dripping Springs, TX 78620
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL AMV2307PFS4 Arrived onsite to replace previously diagnosed parts. Will return with panel but unit will need control board.need to order control board W10849846 and office to reschedule. ; ordrng 1 W10849846 (cntrl-elec)

Near Pearl Retreat LN, Austin, TX 78753
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck on drain motor. Removed glass test unit and unit test good.

Near Ravine Ridge Trail, Austin, TX 78746
Kevin B.

Kevin B.

ICE MACHINE KITCHENAID KUIC18PNXS2 "Arrived on site and inspected ice machine and found it is full of water. Pulled it forward to inspect drain pump and after shaking drain pump it turned on and water is removed. A new drain pump will be needed to correct the issue. After replacement ice machine is operating properly, job complete"

Near Talbot Ln, Austin, TX 78746
David  Z.

David Z.

OVEN WHIRLPOOL RBS305PDB12 "Arrived on site to diagnose oven that was not heating. Tested both elements and found elements good, tested TOD and found open. Part in van damaged, no good. ; ordrng 1 WP9759243 (thrmst-fix)"

Near Sedona Dr, Austin, TX 78759
Wesley P.

Wesley P.

VENTHOOD JENN-AIR JXW8530DS1 Arrived onsite and found that replacing touch control corrected issue of auto not working. All checks good. Unit is now operating as designed.

Near Doe Valley Ln, Austin, TX 78759
Tyler  G.

Tyler G.

REFRIGERATOR WHIRLPOOL WRF555SDHW00 Arrived on site for filter that was stuck in the filter housing mounting area. Upon arrival I found that part of the filter had a locking mechanism that had not set in place correctly not allowing the filter to seal all the way and grab removing the filter and check the filter housing for any damage but could not find anything that seemed out of the ordinary I’ve been reconnected the filter and re-tested unit and found that water was flowing to the dispenser door as well as the icemaker as designed with no leaks before during or after repair. I also explain to the customer that due to this issue even though things are working now if things did go back to how they were behaving before the repair that The reservoir filter head assembly will need to be replaced part number W11346622.

Near Barrington Farm Ct, Georgetown, TX 78633
Matthew  Z.

Matthew Z.

RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite for oven not functioning. Upon inspection found failed thermal fuse. Replaced fuse tested unit but unit didn’t seem to be getting the proper voltage to the bake element. Called tech line for assistance SR7729109615. Ran through voltage test again and power was being supplied to the bake element. Tested unit to 350 and showed customer operation. Job complete.

Near E Rundberg Ln, Austin, TX 78753
Robert J.

Robert J.

DISHWASHER MAYTAG MDB4949SHZ1 Arrived on job for complaints of not draining. Found the drain hose not looped. Corrected hose placement. After tested drain and no leaks detected at time of service.

Near Shep St, Austin, TX 78748
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for ice build up in freezer. Diagnosed gasket not sealing to cabinet,remolded freezer door gasket checked door seal good,removed ice build up."

Near Sun Vista Dr, Austin, TX 78749
Jacob S.

Jacob S.

WASHER WHIRLPOOL WFW9200SQ02 Arrived onsite for unit not spinning clothes correctly. looked at unit. Found that the spin basket was loose.

Near Timberwood Dr, Austin, TX 78741
Kevin B.

Kevin B.

ICE MACHINE JENN-AIR JUIFX15HX00 "Arrived on site and inspected ice machine and found ice machine is unplugged. After connecting to power ice machine powered on and began draining. attempted to pull ice machine forward and found there is a lip caused by the wood flooring, wood flooring drops 5/8 of an inch to the floor the ice machine is actually sitting on. Cabinetry trim also makes removing the ice machine difficult. Ice machine will not completely move forward and attempting to pull it out chipped corner of cabinet. Reported installation issues to techline. 7729114417"

Near Charis Ct, Austin, TX 78735
Richard P.

Richard P.

REFRIGERATOR UNKNOWN URB551WNGZ Arrived onsite for the refrigerator doors have dents and frost build up. This refrigerator is located in apt 213. Found that both doors have dents and the frost build up is gone and is not an issue at this time. Ordering parts and office to schedule ; ordrng 1 W10777349 (gasket-dor) and 1 W10777352 (gasket-dor) and 1 W11026189 (dor-fip) and 1 W11026190 (dor-fip)

Near S Congress Ave, Austin, TX 78704
Brandon C.

Brandon C.

DRYER WHIRLPOOL WED9371YW0 "Arrived on site for customer complaint of unit making loud noise, I found broken blower wheel, I replaced blower wheel, unit tested good.

Near Bat Falcon Dr, Austin, TX 78738
Tommy O.

Tommy O.

WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for washer making loud scratching sound. Upon arrival found unit could spin and agitate well. But when motor tried to kick to high speed motor would make extremely loud rattling noise. Ordering drive motor. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10832724 (DRIVE MOTOR )

Near Westinghouse Rd, Georgetown, TX 78626
Tommy O.

Tommy O.

ICE MACHINE KITCHENAID KUIC18NNXS0 Arrived onsite for for ice maker not making ice. Upon arrival found unit grid cutter was damaged and not heating.Customer approved replaced grid cutter and tested unit tested good. Job Completed

Near Bear Claw, Leander, TX 78641
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite for a dishwasher that the dispenser is not staying closed. I found the button on the dispenser had broken. I replaced the dispenser and tested in diagnostics. The unit is working as designed. Call complete.

Near Emily Cove, Cedar Park, TX 78613
Richard P.

Richard P.

FREEZER WHIRLPOOL WSZ57L18DM00 "Arrived onsite for the freezer not cooling properly. During testing found that the freezer evaporator is frozen solid. Will need to be thawed out. Will need to replace evap fan , defrost and refrigerator thermistors, control. Harness. Ordering parts and office to schedule. Please put on cancellation list. ; ordrng 1 W11244436 (harness) and 1 W11382528 (CONTROL) and 1 WPW10359880 (motor-evap) and 1 WPW10384183 (thermistor)"

Near Bowie St, Austin, TX 78703
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived on site to install previously diagnosed door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near League Line Rd, Smithville, TX 78957
Andy  B.

Andy B.

DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer damage to top. Attempted to remove part and replace with new and found incorrect top. Customer also pointed out UI issues. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11223753 (nameplate) and 1 W11351728 (UI) and 1 WPW10460919 (TOP)

Near Rimrock Ct, Bastrop, TX 78602
Kevin B.

Kevin B.

WASHER MAYTAG MVW7232HW0 "Arrived on site and inspected washer and found saved error codes for unbalanced load, discussed best loading practices for prevention of errors washer is operating as intended, passed diagnostic test, job complete"

Near Northledge Dr, Austin, TX 78731
Jonathan  S.

Jonathan S.

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave making noises. Customer stated when using exhaust fan will making rumbling noise. Tested exhaust fan operation. Removed unit and inspected. Found noise coming from foil tape over exhaust vent. Corrected tape and reinstalled unit. Retapped vent and tested all operations. All tested good.

Near Cascata Way, Liberty Hill, TX 78642
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for defective compressor. Replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. ; used 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"

Near Bastrop Hwy, Austin, TX 78741
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE204DSS0 Arrived on site to replace fill valve. Replaced valve test unit and unit test good job complete.

Near Pickwick Ln, Austin, TX 78746
Jonathan  S.

Jonathan S.

WASHER MAYTAG PAV2300AWW "Arrived n site for washer not rinsing. Inspected unit and work area. Tested spin cycle and found unit started to spin then locked up and would not complete drain. Gained access to pulley system. Removed belt and turned transmission by hand and found working as designed. Started motor without belt connected and found working. Turned drain pump pulley by hand and found pulley rubbing against frame and causing to lock up. Without tension from belt drain pump pulley would turn freely. Found failure has worn down belt. Will need to replace pump,and belt. No authorization needed to complete repair.; ordrng 1 WP21352320 (BELT) and 1 WP35-6780 (DRAIN PUMP)"

Near Linsey Cove, Burnet, TX 78611
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL MER8600DS0 Arrived on site to test unit for unit not heating correctly. Test unit and found broken bake element. Ordering new element W10779716 part is covered under 10 year warranty. ; ordrng 1 W10779716 (BAKE ELEMENT )

Near Cuernavaca Dr N, Austin, TX 78733
Jimmy J.

Jimmy J.

WASHER WHIRLPOOL WTW4950HW0 "Arrived on site for: washer not completing cyclePlaced in diagnostics and no error codes came on. Customer explained that they let the water fill the drum prior to putting clothes and detergent in. Explained to customer that the drum has a sensing function, and will not function properly if it only senses and empty drum. Putting the clothes and detergent in last will confuse the sensing function and the machine will not always operate as designed. Replaced control to ensure the lid lock was functioning properly. Lid lock may take a while to unlock depending on the current cycle. Customer stated the lid lock would not turn off. It was locking and unlocking for me, but it just took some time to sense it was safe before unlocking. Job completed."

Near Gilmore St, Taylor, TX 76574
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRX735SDHV01 Arrived on site to diagnose a refrigerator that is intermittently forming ice in the freezer compartment. Found left side door rail not consistently closing the door properly. Also noted small gap at top of inner liner. Entire freezer cavity will need to be sealed with food grade silicone and door rails replaced to complete repair.; ordrng 2 W11265130 (RAIL)s and 1 WP482338 (adhesive)

Near Orts Ln, Pflugerville, TX 78660
Jacob S.

Jacob S.

REFRIGERATOR KITCHENAID KRFF300EWH01 Arrived onsite for ice maker fallen off the wall. looked at ice maker. Found that the ice maker had fallen off the wall. Re tightened screws to the ice maker. No leaks at this time. Job complete

Near W 33rd St, Austin, TX 78705
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 "Arrived on site for a refrigerator that is frosting up on the evaporator cover again. Inspected unit and work area. Customer advised that the unit is still cooling properly and she is making ice. However she’s getting a little droplets on the back of her evaporator cover. Found minor droplets on the evaporator cover but no frost buildup on the evaporator or inside the freezer section. I asked the customer how often they open the freezer door due to the room temperature being in the 80s inside. She advised that they do open their freezer door a lot to get ice, food, and ice cream. Inspected gasket and found the gasket fully ceiling around the freezer section. I advised the issue is with two things. She has a full ice tray in her freezer that is pushed against the back of the evaporator cover. I advised that the evaporator removes moisture and temperature from the unit so we have been advised from Techline that water sources inside their unit that sit

Near S 47th St, Temple, TX 76504
Brandon C.

Brandon C.

OVEN GE PT916SR2SS "Arrived on site for customer complaint of oven UI control not working, found loose connection at control board, plugged UI ribbon in, unit tested good.

Near Bellagio Dr, Austin, TX 78734
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer complaint of unit leaking, found excessive suds even with no soap added at time of test cycle, explained to customer suds will cause leaking, instructed customer to run empty cycles to clear suds, clean unit, and use different soap.

Near Copper Ridge Ln, Austin, TX 78734
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite and found unit had been experiencing melting ice prior to remodel. Then sat unplugged for several moths during remodel. Unit does not cool at all now after several days of running found compressor and all fans running, but unit had been off for days prior to my arrival. Ordering compressor and access valve. Office to reschedule.; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11025999 (compressor)"

Near Leland St, Austin, TX 78704
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site for no cool. Powered u it on compressor making loud odd noises while running,diagnosed a defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

Near McCrae, New Braunfels, TX 78130
Kayman B.

Kayman B.

MICROWAVE MAYTAG MMV1163DW00 "Arrived onsite for a microwave that the turntable runs when the door is opened. I found the cavity lamp, turn table motor, and mag cooling fan running with the door open due to a stuck primary interlock switch. The switch will need to be replaced..; ordrng 1 WP3405-001034 (switch- mi)"

Near Bluff Dr, Round Rock, TX 78681
Andrew  H.

Andrew H.

REFRIGERATOR KITCHENAID KUDF204ESB01 "Arrived on site to test unit for chime. Chime was on when I arrived. Customer said issue happened after they had a big thunder storm. Replaced control, tested unit, unit works good. No leaks detected. Job complete."

Near Red Sky Rd, Wimberley, TX 78676
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of temperature too cold in refrigerator. Found the damper door not closing. After replacement test operation.

Near Pawnee Pass S, Austin, TX 78738
Tyler  G.

Tyler G.

REFRIGERATOR KITCHENAID KFIS29PBMS00 Arrived on site for refrigerator making a loud noise and not cooling at 100% efficiency. Upon arrival I found that the fresh fruit evaporator coil had a major defrost issue not allowing ice to melt and causing it to block airflow from the freezer and pressure compartment. I was able to narrow down and find that the main harness evaporator fan motor as well as main control and high-voltage roll not working in conjunction with one another and will need to be replaced but unfortunately due to the ice buildup and the issue at hand the drip pan inside the fresh food compartment How did the evaporator is also bent and warped any cover or possibly need to be replaced as well. Instructed customers they will need 24-48 hr defrost plus customer did sign defrost waiver.; ordrng 4 UNKNOWN (FFC EVAP SHIMS)s and 1 WPW10501260 (EVAP FFC COVER) and 1 WPW10537710 (DRIP PAN FFC )

Near River Chase Blvd, Georgetown, TX 78628
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for ice maker not producing ice. Upon inspection I found the ice maker had some condensation on the outside of the panel. I ran test 19 for the fill tube heater and fascia heater I found no voltage going to the connector for the heaters. I accessed he main control board on the back of the unit and found it is not supplying voltage to the heaters the main control will need to be replaced. Office to R/S due to part availability. ; O-emld tckt

Near Rabbit's Tail Dr, Leander, TX 78641
Lou S.

Lou S.

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install previously diagnosed and ordered part. Due to the diverter housing leaking water, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Honeysuckle Dr, Leander, TX 78641
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KFIS20XVMS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door gasket being torn, the ice chute gasket/seal being badly aged and the start device not functioning, I removed and replaced the start device and ice chute gasket and using my heat gun, I heated the door gasket and removed and replaced the RC door gasket. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Near Les Cove, Leander, TX 78641
Wesley P.

Wesley P.

DRYER LG DLGX2651W Arrived onsite and found bad ignitor. Completed repair. And advised customer on repair. All checks good.

Near Hazelhurst Dr, Austin, TX 78729
Jimmy J.

Jimmy J.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge doing the same thing as last time. Water is dripping from ice maker into fridge. Ran diagnostics and no error codes came on. Pulled off kick plate and noticed feet were not lowered. Lowered the feet and raised the fridge in the front to prevent water from spilling out of ice tray and into fridge cavity. No leaks detected. Job completed.

Near Blanco Dr, Hutto, TX 78634
Kayman B.

Kayman B.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite to install previously diagnosed parts. I installed the heating element and hinge pads. Unit is working as designed at this time and no leaks were detected during time of service.

Near Homestead Village Cir, Austin, TX 78717
Matthew  Z.

Matthew Z.

DRYER MAYTAG MGDX655DW2 "Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff, tested unit and unit is functioning properly. Also while performing inspection noticed that air seemed to be restricted externally. Recommended that customer have someone check and if necessary clean the external ventilation. Job complete."

Near Losoya Cove, Austin, TX 78754
Leonardo C.

Leonardo C.

MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to test unit for door not closing. Test unit and found right track not secured not allowing door to close all the way. Secured track correctly test unit and unit test good job complete.

Near Alta Vista Ave, Austin, TX 78704
Richard P.

Richard P.

RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for the oven range door vent trim broken. Replaced vent trim and door tested good . Complete

Near Middle Fiskville Rd, Austin, TX 78751
Kayman B.

Kayman B.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite for refrigerator frosting up I. The RC as per customer. I found the main control is sending signals to defrost but the control UI is not. The UI will need to be replaced again for repair. Office to R/S due to part availability. ; ordrng 1 W10861908 (cntrl-elec)

Near Ronchamps Dr, Round Rock, TX 78681
David  Z.

David Z.

REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to follow up on items freezing in RC. After last repair customer informed me that items in the drawers were freezing. Customer was instructed to power cycle unit. They increased temp and power cycled. Unit went back to proper operation after. On arrival RC was at 45 like customer had set it to, and wanted help adjusting settings. Set RC to 39 to make sure nothing would freeze again. Advised to clear up airflow gaps on shelves, they are obstructed. Once that is done all should be normal again. Call complete."

Near Conchos Trail, Austin, TX 78726
Richard P.

Richard P.

REFRIGERATOR KITCHENAID JF36NXFXDE01 Arrived onsite for the refrigerator led lights not working. Installed new led board and it did not resolve the issue. Replaced top 2 led modules and the top lights are working good and the freezer lights are working. Replaced the bottom left hand led module and the side LED’s are still not working properly. Ordering more modules to replace the side compartment leds. Office to schedule ; ordrng 6 W11462342 (MODULE )s

Near Valeria St, Austin, TX 78704
Leonardo C.

Leonardo C.

OVEN JENN-AIR JJW3430DS02 Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Near Kinney Ave, Austin, TX 78704
Kayman B.

Kayman B.

WASHER WHIRLPOOL WET4024HW0 Arrived onsite for washer making loud noise while washing. Upon Inspecton I found the feet all the way up so I lowered all the feet as far as they would go. I tested the unit and could not recreate any abnormal noises during any of the function test. Job complete.

Near Red Wagon Ln, Leander, TX 78641
Tyler  G.

Tyler G.

WASHER GE GTWN4250DWS Arrived on site for a washer that was leaking water into the tub as well as not precisely filling on each cycle the way it should. I ran a diagnostic check and found that there were no error codes in the binary system indicating any kind of software or hardware failures but I didn’t notice upon arrival of the cold side water valve was giving a small dribble of water drip by drip very consistently the entire time I was there after running the unit I was able to verify that the pressure switch is working as designed the control board drain pump and everything else is working but the water inlet valve would not open up all the way in enough water in and would also not shut all the way causing water to still drip in tub. install the valve and re-tested unit and found that any prior issue with the machine was not resolved after the water in the valve was replaced unit now functioning as designed call complete.

Near Palo Duro Ct, Georgetown, TX 78628
Robert J.

Robert J.

RANGE WHIRLPOOL WFE505W0JS0 Arrived on job to replace harness. After replacement unable to test customer didn’t have replacement power cord yet.

Near Truffles Trail, Dripping Springs, TX 78620
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator not cooling properly and not making ice. Performed temperature test and found 27° in FC and 46° in FC. Found all fans and compressor running. Found poor frost pattern on evaporator. Found compressor running hot and pulling 1.4 amps. Unit will need SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)

Near Mauna Kea Ln, Bastrop, TX 78602
Brandon C.

Brandon C.

DISHWASHER GE GDF570SSF4SS "Arrived on site for customer complaint of top rack not washing properly, found diverter and water pressure issues,

Near Broken Bow Trail, Austin, TX 78734
Tommy O.

Tommy O.

RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite for electronic range having cooktop on even when off. Upon arrival found unit wasn’t running but control was miss reading saying cooktop was hot caution even when cooktop wasn’t hot. Ordering control office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11314391 (CONTROL )

Near W Whitestone Blvd, Cedar Park, TX 78613
Brandon C.

Brandon C.

BUILT-IN M/W KITCHENAID KMBD104GSS01 "Arrived on site for customer complaint of unit creating a lot of steam when in use, ran a 4 minute test with microwaveable Mac and cheese, covered with 1 paper towel, unit steamed up a lot, causing UI panel not to respond. Called tech line, they said this is normal use and to cover the food with a microwave safe cover to try and contain the steam as much as possible. Unit is working as designed. SR# 7729108619"

Near Hayden Bend, Bee Cave, TX 78738
Andrew  H.

Andrew H.

DISHWASHER KITCHENAID KUDE60HXSS5 "Arrived on site to replace control panel from previous diagnosis. Replaced panel, tested unit, unit works good. No leaks detected. Job complete."

Near Long Meadow, Spring Branch, TX 78070
Robert J.

Robert J.

REFRIGERATOR FRIGIDAIRE FRT8B5EWA Arrived on job for complaints of refrigerator temperature warm. Found the evaporator motor has 120v but not working. Replaced motor and unit cooling now. No leaks detected at time of service.

Near W Cave Blvd, Dripping Springs, TX 78620
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Ridge Point Dr, Marble Falls, TX 78654
James C.

James C.

REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site and found unit not making ice and freezer not freezing. Customer stated that the unit has not cut off in a week but has noticed ice production slowing and freezer not freezing. Found freezer at 45 degrees and fresh food at 40. Unit will need new compressor, fresh food evaporator and drier to repair cooling issue. Unit will also need new control and ui to correct unit shutting off on its own. Office to schedule return services for 3 hours. ; ordrng 1 AUTHO (AUTHO) and 1 CNOTE (3 HR SS) and 1 UNKNOWN (COMPRESSOR) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"

Near Ridge Point Dr, Marble Falls, TX 78654
Kevin B.

Kevin B.

WASHER WHIRLPOOL WGT4027HW0 "Arrived on site and inspected washer/dryer combo and found lid latch will not engage. This unit requires the dryer to be removed in order to access lid latch. Two technicians will be needed, washer is in a closet accessed from an exterior porch, took one picture of location. An oven dolly preferably with platform will be needed to support dryer while latch is replaced.; ordrng 1 2TECHS (AND OVEN DOLLY)"

Near Bull Creek Rd, Austin, TX 78731
Tommy O.

Tommy O.

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not cleaning. Tested unit in diagnostics found unit sump was not operating. And control may also be running incorrectly. . ; ordrng 1 W11087376 (SUMP AND MOTOR )

Near Feather Reed Dr, Leander, TX 78641
Kevin B.

Kevin B.

WASHER MAYTAG MHW8630HC1 Arrived on site and found customer does not believe detergent is being released properly into wash during cycle. Discussed and considered replacing dispenser drawer. Spoke with techline later and they recommended contacting customer and suggested they change detergent ratio 6x is least 2x is most 2X. Before replacing parts 7729116164

Near Authentic Dr, Austin, TX 78703
Al R.

Al R.

REFRIGERATOR FRIGIDAIRE FGHS2655PF5A Arrived on site and inspected refrigerator not dispensing ice.Confirmed the complaint and found the container was defective.Removed and replaced it and unit tested as designed.Job complete

Near W Willow St, Nolanville, TX 76559
David  Z.

David Z.

WASHER MAYTAG MVWB765FW3 Arrived on site to install lid diagnosed on previous visit. Found left hinge point cracked on lid. Replaced lid. All is now working as designed. Call complete.

Near Jester Wild Dr, Austin, TX 78750
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to diagnose a refrigerator that is not producing ice properly. Tested unit and found icemaker cubes too large. Also noted improper cycling of ice box fan. Ordering all possible parts to correct issues. Water valve, pressure regulator, waterline, control, and user interface will all need to be replace the complete repairs. Office will need to return appointment to the part availability.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11043013 (valve) and 1 W11284720 (UI) and 1 W11399844 (CONTROL)"

Near Grasslands Trl, Hutto, TX 78634
Jonathan M.

Jonathan M.

WASHER ROPER RTW4516FW2 Arrived on site for a washer where the customer had questions about water level. Inspected unit and work area. Customer advised that the unit doesn’t seem to feel very much in her unit and was concerned that this unit isn’t working properly. Put unit and service diagnostics and found an F2 E1 (stuck key) error code. Ran unit through an auto testing unit ran as designed. Ran unit through a normal Highwater regular cycle and unit ran as designed. Customer advised that the water does not go above her clothes and unit had been sent to the auto sensing. Informed customer about new features on these washers and how to get more water into the basket. Unit is working as designed. Call complete.

Near W Downs Ave, Temple, TX 76501
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID WRV986FDEM Arrived on site for nice refrigerator that’s not making ice. Inspected unit and work area. Attempted to jump icemaker and found unit would not jump. Tested voltage going to the icemaker and found 15 V. Checked wire harness connections and found one of the wires not connected on the connectors. Reconnected connectors and tested voltage going to the ice maker. Found 124 V going to the icemaker and attempted to jump the icemaker again. Unit harvested and filled and is working as designed. Call complete.

Near Pecos Dr, Temple, TX 76504
Jacob S.

Jacob S.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for door to unit not closing properly. Looked at door p. Saw that the left hinge was not interested properly to hold up the door. Re aligned door and hinge. Tested door. Door tested good. No issues at this. Job complete

Near Lacey Oak Loop, San Marcos, TX 78666
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for the refrigerator not cooling. During testing found that there is a sealed system issue. There is a ball of ice on the right upper side of the evaporator on the capillary tube.

Near Thornton Rd, Austin, TX 78704
Al R.

Al R.

REFRIGERATOR MAYTAG MFI2665XEB6 Arrived on site to install previously ordered part.Removed and replaced the UI.Melted the ice from the ice bin assembly.Job complete

Near Salt Fork Dr, Killeen, TX 76549
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRS965CIAM01 Arrived on site and inspected ice maker still not working.Checked for blockage in the water line and found the unit will require a fill tube heater and authorization.Ordering the W10347267.Office to reschedule the customer after authorization.Needs more work ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10347267 (FILL TUBE HEATER)

Near Vega Ln, Killeen, TX 76542
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KBLC36FKS00 Arrived on site for ice maker sometimes dropping ice behind ice bin. Tested and inspected unit and found no mechanical failures. Found unit is operating as designed. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.

Near Mountain Laurel Way, Bastrop, TX 78602
Andy  B.

Andy B.

OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven changing time. Inspected unit and found unit is not hooked up to WiFi and that this unit can change date and time when not hooked to WiFi. Instructed customer on this and on use and care and practice for best performance. No repairs are needed at this time.

Near Mountain Laurel Way, Bastrop, TX 78602
Kevin B.

Kevin B.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site and inspected ice machine and found very thin sheet of ice being made. Sent pictures to CS and replaced water valve and water pump including level sensor. Incoming water appears to be stronger now. Customer will monitor the machine for correct operation. If issue continues a sealed system repair will be needed

Near Calera Dr, Austin, TX 78735
Al R.

Al R.

COOKTOP GE JP3530DJ1BB "Arrived on site and inspected cooktop with the same failures.Removed and replaced the element, indicator, infinite switch, module.Reassembled and unit tested as designed.Job complete"

Near Heredity Ln, Killeen, TX 76549
Andy  B.

Andy B.

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to install previously diagnosed control and turn table parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Rimrock Ct, Bastrop, TX 78602
Andy  B.

Andy B.

WASHER MAYTAG MVW7232HW0 Arrived on site for washer out of balance and error code. Tested and inspected unit and found issue with suspension rod. Removed part and replaced with new. Tested unit with load that customer has been using and found little improvement. Instructed customer on loading unit properly and proper use and care and practice for best performance. Called tech line and spoke with Leon (SR# 7729111090) and was informed that issue is with loading and to instruct customer on proper loading of unit. Did as instructed. No other repairs are needed at this time. No water leaks present at time of service.

Near Pioneer Passage, Bastrop, TX 78602
Al R.

Al R.

WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer leaking oil.Confirmed the complaint and found all items underneath the unit were saturated with oil from the gearcase.Removed and replaced the following:Cam, actuator, belt, gearcase and shield.Reassembled, calibrated and tested the unit and unit tested as designed.Customer satisfied.Job complete"

Near Houston St, Copperas Cove, TX 76522
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRX735SDHV02 "Arrived on site for a refrigerator that still making a jackhammer sound as it fills the icemaker with water. Inspected unit and work area. Tested unit and found unit making a bubbling/hammer sound as it was filling the icemaker. Found filter not completely engaged onto filter head. Removed and receded filter and tested unit. Unit sounded much better. I called Techline and spoke to Sterling SR# 7729112884. I asked him if the filter would be causing this issue and asked me to ask the customer if they’ve noticed a similar issue when dispensing water.They advised that it did not. He advised that if that was the case, it would not be a problem with the filter but with a loose connection or the dual water valve. He advised to have me check all connections prior to replacing the valve. Checked all connections and all connections were good. Replaced dual water valve and tested unit. Unit is working as designed. Call complete."

Near Lee Hall Loop, Temple, TX 76502
Jonathan M.

Jonathan M.

WASHER WHIRLPOOL WTW8500DC4 Arrived on site for a washer that won’t shut properly. Inspected unit and work area. Found lid completely separated at the left hand hing area causing the lid not to close unless weight is put on it. Unit will need new lid for repair. Ordering part in office will need to contact customer about reschedule date due to out of stock parts.; ordrng 1 W11102314 (lid)

Near Lakeaire Cir, Temple, TX 76502
Jimmy J.

Jimmy J.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: Heating Element Not Working - DishwasherCustomer explained that none of their dishes were drying after the dishwasher completed a cycle. Placed in diagnostics and no error codes came on. Heating element warmed up during diagnostics. Let customer know that plastics in most all cases will need to be towel dried. No leaks detected. Dishwasher operating as designed. Job completed.

Near Duroc Dr, Hutto, TX 78634
Al R.

Al R.

WASHER WHIRLPOOL CAE2745FQ1 Arrived on site and inspected newly purchased washer not washing.Ran diagnostics test mode and unit tested as designed.Calibrated the unit and showed the assistant manager the unit works as designed.

Near E Central Texas Expy, Killeen, TX 76542
Clif L.

Clif L.

WASHER WHIRLPOOL WFW6620HC0 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found latch mounting screws loose causing door not to lock properly. Remounted latch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Calipatria Ln, Pflugerville, TX 78660
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to diagnose a refrigerator that is over cooling in the fresh food compartment. Tested unit and found damper wiring connections not fully seated. Rewired damper properly and tested unit. Found all is functioning properly at this time.

Near Calipatria Ln, Pflugerville, TX 78660
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site to install previously ordered part.Found the customer did not acknowledge the defrost waiver and defrost the unit 24-48 hours prior to return service.Customer did read and acknowledge the waiver by signing it.Showed customer proper way to turn cooling off and advised when the unit defrosts the ice container can be replaced.Left the replacement part for unit after it’s defrosted.Job complete

Near Wheeler Ave, Killeen, TX 76549

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