"Arrived on site to look at model KUIX535HPS02 for customer complaint of unit not powering on and making things ice. I found kinked drain hose. I adjusted drain hose and added tape to secure drain hose from kinking again. Also found reservoir hose disconnected causing return water from entering reservoir properly and possibly causing thin ice. Tested unit, unit passed all diagnostic tests. Water pressure tested good."

"Arrived on site to test unit WTW4957PW0 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11608056) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for dishwasher WDT540HAMZ4 tripping breaker. Ran diagnostics; found error F6 E2 (water valve electrical issue). Inspected valve; found loose connection. Plugged valve in properly and tested. Ran test cycle twice; unit would not trip breaker. Unable to duplicate issue at this time. Customer will monitor; job completed. NO WATER LEAKS OBSERVED DURING SERVICE.

"Arrived on site to diagnose an oven displaying error code F8E0 (cooling fan too slow). Entered diagnostics mode and confirmed multiple stored error codes: F1E1 relay board failure, and F2E1 shorted or stuck keypad. Attempted to activate the blower fan manually and found that it is not operating. A non-functioning blower can cause the internal electronics, including the control and relay boards, to overheat and become damaged. Ordering a new console to address the keypad error and possible control issues. Rescheduled return visit for Wednesday to install the ordered part and complete the repair.; ordrng 1 W11600651 (Console)"

"Arrived on site for unit not cooling both cabinets. Inspected unit found compressor turning on but unit is still not cooling no frosting on evaporator. Called PR for assistance explained what I had found informed me unit will not seated system replacement. Ordering compressor, access valve, uv drier, 3 way valve and both evaporator. Office to reschedule please allow return tech 2hrs for repair ; ordrng 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 W11557671 (Compressor) and 1 W11595221 (Evap) and 1 W11566897 (Evap) and 1 W11590197 (3vway valve)"

"Arrived on site for F9-E0 error on KOES530PSS00. Cleared error codes and performed hard restart by turning power off to the unit for 5 minutes, as advised by supervisor. Turned power back on and tested. Unit is now functioning properly and as designed. Job completed"

Arrived on site for unit leaking. Upon arrival started a normal cycle and monitored. Ran unit for 20 minutes but can not find any leaks at this time. Inspected drain water valve pulled top off no water inside For the amount of water customer said unit leaked would of scene it immediately . Customer will monitor no leaks present at this time job completed

Arrived on site to repair previously diagnosed issue unit needs new installation skirt. Replaced skirt and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site for refrigerator WRFF3536SZ00 with issues of refrigerator not cooling and water Not Dispensing Correctly. In addition customer is concerned about doors not leveled . Upon arrival, did temperature test. Get 31 in Refrigerator and -13 in freezer. Ran thermistor test and passed. Water reservoir is frozen. Need to replace control, damper and thaw reservoir. Requesting 2 hour weigh time due to all disassembly and work to be done. Office to reschedule; ordrng 1 W11782398 (Control)"

"Arrived on site for ice maker in freezer not making ice . Temp checks are @0. Fresh is 38. Ran harvest test and IM was making a ratcheting noise at being of harvest . Ran harvest couple times and noise is present all the time . Replaced ice maker W10886939. Ran IM test , unit completed harvest and filled . IM stopped making weird noise . No water leaks detected at time of service. Job complete"

"Arrived on site for fridge not cooling . Customer had defrosted u it couple of days prior to Visit. Plugged unit in , all fans working , compressor pulling 1.2 amps . Let unit run , getting good frost pattern . Found thermistor braket wasn't connected to refrigerant line . Installed thermistor back in to place . Advised to give about 24-48 hrs for system to stabilize. No water leaks detected at time of service . Job complete"

"Arrived on site to replace previously diagnosed parts on model KDTE204KPS3. I replaced front panel, studs and screws. Unit tested good. Parts used w11416371, w10826179 (x2) and w11157086."

Arrived on site to look at model KDTM404KPS1 for customer complaint of unit not draining properly. Found issue with the flow meter assembly. Ordering flow meter. ; ordrng 1 W11535094 (Flow meter assembly)

"Arrived on site for refrigerator WRF767SDHZ02 with issues of ice clumping in both sections. Upon arrival, inspected unit. Found clumped ice in freezer container. Refrigerator container is empty, customer turned that ice maker off due to issue. I ran diagnostics and all test passed except evaporator fan on Test 3. REN test several times and fan will not run. Ran temperature test in both sections. Got 5 in freezer and 38 in refrigerator but noticed there is no airflow. Also found unit out of level and leaning forward. Also found sheet of lent covering condenser. I cleared all lent from condenser and leveled feet. Ordering evaporator fan motor and control. Office to reschedule ; ordrng 1 W11224591 (Evaporator fan) and 1 W11224256 (Control)"

"Arrived on site for dryer WED4850HW0 with issue of tripping breaker. Upon arrival inspected unit. Breaker is in tripped position . Unit is running on a 30 amp Eaton gfci breaker. I turned breaker back on. I test polarity and is correct. I got 121v from L1 and L2 to neutral and zero from neutral to ground. I ran a vent test and passed. I ran a time dry with high heat to observe heat cycle were performing correctly. I continued to allow unit to run and did not Tripp the breaker. After series of questions with customer, it appears that it is intermittent and not tripping breaker all the time. I cannot duplicate a breaker tripping issue at time of visit. Per Technical Service Pointer #: W11525530 with this model, I gave customer information about the breaker tripping nuisance for her brand of breaker. The unit is operating as designed. Job complete"

Arrived on site to replace previously diagnosed parts for model JMW3430IL03. I replaced controls. Unit tested good. Parts used w11448961 and w11325784

"Arrived on site to look at model KBFS20EVMS13 for customer complaint of unit leaking. Found drain extension not draining properly. I replaced drain extension, and removed ice build up, unit tested good. Part used w10619951"

"Arrived on site to replace control boards and console. Verified model and serial information. Removed the existing console and control boards from the unit. Installed the new main control board, relay board, and console assembly. Ensured all wiring connections were secure and properly routed. Once installed, powered the unit back on and ran diagnostic tests to verify proper operation. All buttons and display responded correctly, and all functions tested within specifications. Unit is operating as designed. Job complete."

"Arrived on site for oven KOES530PPS00 with issue of Not shutting properly. Upon arrival inspected and test unit. Customer explained the issue. Customer was not aware that this oven door is a self/soft closing design. After several test, customer has now seen how it operates. Unit is operating as designed. Job complete"

"Arrived on site to diagnose a dryer with a display not operating correctly. Upon testing, found that the display was not showing the correct cycle times and all LED indicators were illuminated simultaneously. Verified power supply and communication connections between the console and main control board, which tested good. Determined the console assembly to be faulty. Replaced the console with a new one, reassembled the unit, and tested all functions. The display is now operating properly, all LEDs function as designed, and the unit is running through cycles correctly. Job complete."

"Arrived on site for wall vin not heating properly. On arrival, confirmed, failure, and upon further inspection found a miswiring defect inside the oven sensor with the prongs slightly bent in the wrong direction, causing an intermittent disconnect issue. I did verify unit. Has the correct voltage and polarity? And after checking oven tips found oven is heating as designed. And I reported findings to tech line along with photos in sd. Per techline im Ordering W11659374 main harness, W11598120 sensor under Case#21289867. I rescheduled customer for 10.27.25; ordrng 1 W11598120 (Sensor) and 1 W11659374 (Harness)"

"Arrived on site to install previously diagnosed parts on a refrigerator model WRS331SDHM08. Inspected unit and work area. I replaced the compressor W11557671, drier WPW10143579, and access valve W11506635 and charged the unit up with 250 psi of nitrogen. I found pressures hold for 15 minutes. I vacuumed down the unit to -30 psi and found pressures hold again for another 10 minutes. I charged the unit up with 64 g of R600 refrigerant and plugged the machine in. I found the unit to begin working and operating as designed. Call complete."

"Arrived on site (Unit 8309) to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to look at model KBSD602ESS01 for customer complaint of unit leaking out of ice door. When I arrived the ice door was not sealing. I tested ice door motor and unit seemed to be working as designed, but is am ordering ice door motor and ice door to make sure the problem doesn't continue. ; ordrng 1 WPW10546285 (Ice door motor) and 1 WPW10504458 (Ice door)"

"Arrived on site to diagnose a dishwasher leaking water. Inspected the unit and ran it through a diagnostic cycle to identify the source of the leak. Found water leaking from the drain hose connection during the drain cycle. Removed the old drain hose and installed a new one, ensuring all connections were properly secured and clamped. Ran the unit through a full wash and drain cycle to verify repair. No leaks were observed, and the unit is now operating as designed. Job complete."

Arrived on site to apartment 324 to replaced right side dented door. I replaced door LW10912313 and added nameplate W11223753. Unit is operating as designed. Job complete

"Arrived on site to apartment 730 for scratched control panel. Upon arrival, replaced panel W11542168. Unit is operating as designed. Job complete"

"Arrived on site (Unit 12308) to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit MVWX655DW1 for noise during spin cycle. Upon arrival customer stated unit produces a clicking noise during operation and clothes remain excessively wet at the end of the cycle.Entered service mode and ran a diagnostic test; unable to reproduce the clicking noise but observed lateral basket movement. Removed washplate and found the hub nut stripped. Replaced hub nut (W10528947). Inspected bottom end components, found splutch assembly worn and actuator arm loose. Replaced splutch assembly (W10721967) and actuator (W10913953). Performed calibration cycle successfully. Ran full test cycle verifying all mechanical and electrical components properly engaging with no abnormal noises present. Unit is now running as designed, no leaks detected, job complete."

Arrived on site for grill falling off. Upon arrival customer informed me installers came out and fixed issue. I inspected unit grill to verify it was a good repair. Unit is functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to diagnose dryer displaying a Check Filter error. Tested the unit and confirmed the error was present. Performed further inspection and found that the electrodes and blower belt are worn out, and the heating element is showing signs of failure. These issues are likely contributing to the error and poor unit performance. Will replace the electrodes, blower belt, and heating element on the return visit to ensure proper operation. Rescheduled repair for Thursday.; ordrng 2 WP3387223 (Electrodes)s and 1 WP8544742 (Belt)"

Arrive on site for a washing machine model MVW4505MW1 that is not advancing or draining. Inspected unit and work area. I found the unit flashing an F9 E1 (long drain) error code and the basket full of water on arrival. I put the unit it on a drain and spin and checked underneath. I found multiple repairs made to the existing wiring but could not visibly see a split. I checked voltage at the control and found the control trying to activate the drain pump with 120V. I checked resistance at the drain pump and found proper resistance. Inreplaced the wire harness W11643701 and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to look at model WDT720PADM2 for customer complaint of unit not washing and unit not heating. Found f7e1 error code, no heat and wash motor not running. I found issue with wash motor, tested heating element, heating element tested good. I replaced washer motor assembly, unit tested good. Part used wpw10671941"

"WCGK5036PS00. Customers stated that the back left burner continues to burn after being shut off. Verified issue with back left burner. Removed cooktop section and checked venturi tube for any cracks or gapsnone found. Checked orifice; it seemed partially plugged. Removed orifice, cleaned and cleared it. Reinstalled orifice and cooktop section. Tested back left burner multiple timesit lit properly, and when shut off, there was no excess gas. Cooktop is functioning normally. No gas leaks detected."

"I arrived on site for a dryer model, WED5010LW1, that won't close the door. Inspected unit and work area. The customer advised that the unit has had a hard time closing the door since they bought it and that recently, it's gotten to the point where it will pause in the middle of the cycle and not complete. I did confirm that the drier door was not fully closed and found the strike broken. I replaced the strike 279570 and found resistance at the bottom of the dryer door, causing the door not to stay closed. I attempted adjusting the inner door and hinges and could not get the door to stay shut when running the machine. I spoke to GC and was advised to order all pertinent parts that could be needed for repair. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 279443 (Front panel) and 1 W11035878 (Felt bearing and seal) and 1 279570 (Strike) and 1 279220 (Felt pad clip) and 2 W11252547 (Hinge clips)s and 4 WP308685 (Door screws)s and 1 WP695737 (Inner door) and 2 WPW10041960 (Door springs)s and 1 WP8066056 (Right door hinge) and 1 WP8066057 (Left door hinge) and 1 W10906683 (Door gasket) and 1 WP279368 (Adhesive)"

Arrived on site for dishwasher model WDT750SAKZ3 with broken piece up top. Inspected unit and work area. Confirmed customer's complaint: upper spray manifold assembly W11662109 dangling and broken in back. Replaced upper spray manifold assembly W11662109 and tested unit. Unit operates as designed with no leaks present during operation. Call complete.; O-emld tckt

"Arrived on site to test unit WTW4957PW0 for sense to done condition. Upon arrival customer stated they experience difficulty starting a cycle, lights will illuminate and blink, and occasionally pressing the start button twice will begin operation.Entered service mode and found no stored error codes. Ran automatic test cycle; verified all components properly engaging and operating within manufacturer spec. Informed customer that the unit utilizes a two-step start process: pressing the start button once or rotating the cycle knob places the unit in standby mode, and pressing the start button a second time initiates the selected cycle. Demonstrated proper function to the customer, who confirmed understanding. Also provided customer education on proper cycle selection, loading practices, and routine maintenance. Unit is operating as designed, no leaks detected, no parts installed, job complete."

Arrived onsite for a dishwasher model WDT730HAMZ1 that is not starting cycles. The customer advised that the machine just quit and flash an error code. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. I tested the unit and confirmed that the wash motor would not run. I replaced the wash motor assembly W11613480 and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the motor and calibrated the unit. The unit failed to drain, so I tilted the unit back and inspected the drain pump and harness. I didn't find any breaks in the harness, and the pump looked good, so I tested the harness and found the black/white wire open. I removed and replaced the lower main harness and calibrated. Tested in diagnostics, and the unit is operating as designed. No water leaks observed during service, job completed. W11643701, W11026785"

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for washing machine stuck in drain loop. On arrival confirmed issue and found f3e1 in diagnostic. Ah, I found control board, failing and replaced it with w11603810 and reassembled a tested washer and found it working as designed with no leaks call complete"

"Arrived on site to inspect washer WTW8127LC3 not operating properly on wrinkle control and delicates selections. Upon further inspection, I placed the unit in diagnostics, showing no error codes and tested. The unit operated as designed. I calibrated the unit as well and retested, and it continues to operate as designed. I explained what wrinkle control does and how it works and made recommendations for use and care. No repairs are needed at this time, and no water leaks were observed during service, job completed."

"Arrived onsite for WRS571CIHZ04 freezer door needing replacement according to previous techs diagnosis. Upon arrival, inspected unit and confrimed freezer door was warped. Replaced right door W11561286, unit is now functioning properly. No leaks observed, job complete."

"Arrived on site for refrigerator not cooling or functioning properly. On arrival, confirmed, failure and upon further inspection. I found all of the unit running, except for the evaporator fan motor. I found the fan motor as getting twelve point seven d c volts, but is not operating at all and causing a heavy circuit load on the main control and causing unit to go into restart loop. I am ordering W11224591 evap fan motor and ui. I rescheduled customer for 10.22.25; ordrng 1 W11224591 (Evap motor)"

"Arrived on cypher, washer kneading control board w11603810. On arrival I installed w 1 0 9 1 9 0 03 PM and W11603810 control. But during testing, I found control sent for repairs, still, defective and unit is stuck in a drain mode and will not exit out of it Despite isolating down every other component from the control. Alright, I tried reporting findings to tech line twice while on site.But was hung up on multiple times and was unable to speak to tekline to report problem. We'll need findings reported to tech line to see what next step should be before continuing with rescheduling or repair.; ordrng 1 Don'trescheudlewithouttechlineupdate (Don't rescheudle without techline update)"

"Arrived on site to inspect wall double oven WOED5930LZ01 tripping the breaker. Upon further inspection, I found the unit with power as the display was on. I placed the unit in diagnostics showing no error codes and tested the upper oven on Bake at 500 degrees. The upper oven completed preheat without tripping the breaker. I tested the lower oven on Bake at 500 degrees, and after the broil cycled twice, the breaker tripped. I removed and replaced the lower oven control and retested, and again, it tripped. When I cycled power to the breaker and closed the breaker box door, the breaker tripped. The breaker is an Eaton GFCI 30amp breaker. I researched the installation requirements and found this unit should have at thd least a 40amp breaker. I pulled the unit out and gained access to the lower oven elements, and found the broil element has the silicone eraser type seals. I removed and replaced the broil element and performed a burnout on the lower oven, and it completed the burnout. While testing, I found the unit is getting 245V; the bake and broil were both within amp and ohms range. The unit is operating as designed. I contacted the builder and advised of my findings and repairs and recommended that the breaker be replaced with a 40amp breaker. Job completed. No one on site to sign for the receipt."

Arrived onsite wdt730pahv0 for unit not powering on and traced power supply. Found that the power supply switch at the wall had been off. Turned unit on and tested. Unit is operating as designed. No parts needed. Advised customer on findings. No leaks observed at time of service.

"Arrived on site to inspect wall double oven WOED5930LZ01 tripping the breaker. Upon further inspection, I found the unit display blank and with no power as the interior lights were off with the doors open. I cycled power at the breaker, which is an Eaton GFCI 40amp breaker. I tested the upper oven on Bake at 500 degrees, and after the broil element cycling two times, the breaker tripped. I pulled the unit out and gained access to the elements, and found the broil element has the silicone eraser type seals. I attempted to cycle power back on at the breaker, and it wouldn't hold as it tripped before I closed the breaker box door. I disconnected the upper broil element and attempted to cycle power at the breaker, and this time, it held in the on position. I cycled power back off and removed and replaced the upper main control and upper broil element and cycled power back on. Performed a burnout in the broil mode only, and the unit operated as designed. I performed a burnout in Bake mode at 500 degrees, and again, it operated as designed. I attempted to perform a burnout in broil mode on the lower oven, and approximately two minutes into the burnout, the breaker tripped. I found the lower broil element seals, which are the silicone eraser type as well. I am ordering the lower broil element and scheduled return service for 10/22/25. I contacted the builder to advise of my findings and return service. No one on site to sign for receipt.; ordrng 1 W11617232 (Lower broil element)"

"Arrived on site to diagnose ice machine GI15NDXZS1, originally leaking in the rear and later not making ice. Ran diagnostic tests and identified two failures: the drain pump (W10919199) wasnt running, causing reservoir overflow, and the cutter grid wire (W11542868) was broken. Installed a new drain pump and cutter grid to resolve the issues. Ran the unit again and verified proper operation. Call completed."

"Arrived on site to inspect wall oven microwave combo unit WOC75EC0HS22 with the microwave light not working. Upon further inspection, I found the unit connected to Wi-Fi through the app. I checked the microwave light and found that it did not turn on with the microwave door open. I placed the unit in diagnostics showing no error codes and manually tested the microwave light relay, and the light continued to fail. I pulled the unit out and gained access to the microwave light and removed and replaced the light, and retested. The unit is operating as designed, job completed. W10886919"

"Arrived on site to inspect washer leaking from the bottom of the machine. Upon further inspection, I gained access to the underside of the machine and found cracked drain hose. I am ordering the drain hose and scheduling return service for 10/23. No water leaks present during services W10802689; ordrng 1 W10802689 (Drain hose)"

"Arrived on site to inspect all oven stuck in lock. Upon further inspection, I attempted to unlock the oven and would not unlock even after power cycling. I replaced the console due to a software error. After installing the part in helped the customer connect their oven to wifi and connect the oven to their whirlpool app. I tested the oven and it is now operating as designed. W11600370"

"Arrived on site , replaced elemnt , , motor , blower . WP3387747, WP697772,W11549461. Unable to test unit completely due to dryer was moved to garage . Cleaned lint out . Job complete"

"Arrived onsite for MGD4500MW1 dryer not drying properly. Upon arrival, inspected unit and observed the ignition and tumbling process were working just fine. However, after testing airflow we noticed there was only proper airflow if the duct wasnt connected. Explained to customer this signifies a blockage in the dryer vent within home. Referred him to that outside service. Job complete."

Arrived on site for a dryer MED7230HC3 not drying clothes. Found the airflow is bad and causing the issue. It's still heating and tumbling. I advised the customer to have the vents cleaned before using it again.

"Arrived on site for unit making high pitch noise. Upon arrival, found unit not filling with water and the high pitch noise is coming from the wash motor running with no water. Proceeded to inspect water valve and found solenoid plunger not engaged correctly. Secured solenoid to the shaft and retested and now unit is functioning as designed. No water leaks detected at this time. No parts needed. Spec home. No one available to sign. ; O-emld tckt"

"Arrived on site , replaced both fresh and freezer doors and nameplate 13107554SQ, W11223753, 13109217SQ. Doors sealing properly . Nomwater leaks detected at time of service. Job complete"

"Arrived onsite for WED5620HW2 dryer not heating. Upon arrival, ran diagnostics and did not observe any error codes. Inspected unit, confirmed no heat. After pulling stacked unit out, observed the plug was only half way in. Secured connection so unit could draw full 240V. Unit now functions properly, job complete."

Arrived on site with parts ordered for washing machine. Replaced capacitor. Ran automatic test cycle. Verified operation. Call complete. W11614512

Arrived on site for compressor not running. Recovered refrigerant. Replaced compressor filter drier and access valve. Pressure tested for leaks. Vacuumed and weighed in the charge. Nothing wrong with pantry lid. The unit has a broken enp cap on the right and the crisper support are broken on both sides. Office will call to schedule. ; ordrng 1 W10874836 (End cap right) and 2 WP13062602 (Crisper support)s

Arrived on site for a refrigerator MFX2571XEM0 leaking in ice bin. Found the valve is leaking and freezing in the bin. The part number in service matters is incorrect so im ordering a 67006322 dual valve for return visit. Also ordering a W11185686 ice bin due to the ice damagingthe auger. No leaks detected while on site. ; ordrng 1 67006322 (Dual valve) and 1 W11185686 (Ice bin)

"Arrived on site for unit making abnormal noise when initially starting unit. Upon arrival, started unit multiple times and could not replicate issue. Proceeded to remove inner duct and found small metal object inside. Removed all debris from inner duct and restarted. Unit is functioning as designed . No parts needed"

"Arrived on site , replaced fresh food door and nameplate. No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"Arrived on site to install ordered parts on a washer WTW6157PB0. I installed the gearcase, slider w10734521, stator w11195971 and clutch w10754448 and tested the unit. Found it has a leak from the tub. I'm ordering the W11219115 tub and W11449841 gearcase just in case. Returning tech to install new tub. Office to reschedule when parts are available. Advised customer to not use the washer. ; ordrng 1 W11219115 (Tub) and 1 W11449841 (Gearcase)"

Arrived on site to look at model WCGK5036PS00 for customer complaint of gas smell. I used gas leak detector to try and detect a leak. No leaks detected. I did have to adjust all burner valves to ensure proper simmer.

"Arrived onsite for KRMF706ESS05 refrigerator not cooling. Upon arrival, ran diagnostics but didn't observe any error codes. After further conversation with customer, we believed the issue to be either control or thermistor. This was due to the freezer section having no issues and actually getting too cold when the setting was on max cool. This led us to believe a refrigerant leak was highly unlikely. Replaced control WPW10675033 and evaporator motor W11087438. Instructed customer to wait 24 - 48 hrs to ensure both sections are working properly. No leaks observed, job complete."

"Arrived on site for washer not getting water. Ran diagnostics, unit is getting water but wash motor is no coming on. Got 4-3 and 7-1 error codes . Replaced sump and motor W11613479. Re ran diagnostics all checking normal. Wash motor is working . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete"

"Arrived on site to inspect range WFG320M0MS0 cooktop abnormal flames. Upon further inspection, the customer advised that the cooktop burners on the right side had abnormal flames, and their carbon monoxide alarm went off. I tested the cooktop burners and the oven burner and found all flames normal, blue in color. I found an occasional orange tip on ths flames, but nothing to be concerned about. I provided a video of how the flames can get if there's a humidifier in the home, and the customer advised that the flames never got solid orange/yellow. I recommended that the customer monitor the unit and if they continue to have issues to schedule service. The unit is currently operating as designed, and no gas leaks were detected during service. Job completed"

Arrived on site for oven not igniting properly . Found only one side of burner tube igniting . Igniter is working properly . Replaced burner tube . Oven is igniting properly now . No gas leaks detected at time of service. Job complete

"Arrived to 14202 for FC light not working. Upon arrival, found door rocket switch not responding. Proceeded to replace W11396033 switch. Tested unit and now unit is functioning as designed . No water leaks detected at this time."

Arrived on site for a washer MVWB865GW0 not starting. Found the unit is trying to drain but the pump isn't working. I replaced the pump w10876600 and tested in quick wash. Unit is draining and washing as designed. No leaks detected while on site.

"Arrived to 7101 for unit not cooling. Upon arrival, superintendent stated the entire evaporator cover in FC was frozen. Unit was unplugged upon arrival. Ran diagnostics and all functions pass with no issues. Need to replace defrost thermistor, control board and UI at the same time due to reoccurring defrost issue. Ordering W11518204 UI and W11650659 heater assembly. Unplugged unit. No water leaks detected at this time . No parts replaced. Vacant unit. No one available to sign. Customer agreed to reschedule Oct 22; ordrng 1 W11518204 (UI) and 1 W11650659 (Heater assembly)"

"Arrived on site to diagnose ice machine KUIX535HPA02 making occasional noise during use. Unit was on and producing upon arrival. No abnormal noises were noted during normal cycle or diagnostic tests. Reviewed a video from the builder showing a slight cabinet rattle. Checked the rear panel; noise may originate there after extended operation but remains within normal levels. Advised builder to secure unit to cabinet with hinge mounting screws to reduce vibration. If issue persists, sound pads for the rear panel could be applied. Currently, noise is considered basic cabinet vibration and not abnormally loud. Call completed with no water leaks verified."

"Arrived onsite for KOEC527PSS01 for concerns about design and function including the popcorn not coming out the same as the previous microwave. Found unit boils water in 2 minutes. Tested popcorn and found unit took 4 minutes ti popcorn the bag they were accustomed to using. Explained design and various other factors that may contribute to the difference. Spent some time explaining features and design, use and care tips. Unit is in good working order and correctly installed. No parts."

Arrived on site for a WRF767SDHZ04 refrigerator not cooling. Found freezer at 0 degrees and the refrigerator at 60 degrees. Tested the evaporator fan and was getting voltage but coming on. I replaced the evaporator fan w10846539 and tested the unit again. Fan is running an d the baffle is opening. No leaks detected while on site

"Arrived on site to replace previously diagnosed compressor, evaporator plate, access valve and drier, during repair found the evaporator thermistor extremely rusted, replaced harness also, vacuumed system down for 30 minutes vacuum held good, charged system with 5.7oz of R134a, evaporator plate developed great frost pattern, unit is now running as designed no leaks detected job complete installed W11126268, W11506635, W10843121, WPW10218037, W11735041"

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

"Arrived on site to test unit WMH31017HS10 for tripping breaker. Upon arrival maintenance stated the breaker will trip as soon as a cycle is started. Applied power to the unit and verified proper door switch operation, no breaker trip occurred during door function testing. Engaged a cooking cycle and allowed unit to run for 3 minutes without interruption. Removed unit from cavity for internal inspection and found diode showing thermal wear consistent with repeated heat cycling. Replaced diode (W11256462). Reassembled and retested unit, verified all high-voltage components operating properly with no breaker trips during service. Unit is now running as designed, job complete."

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Unit will need a new control. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site for ice maker constantly making ice won't turn off. Inspected unit found shit off arm missing. Ordering part return visit 10/21; ordrng 1 1 (1) and 1 WP67004028 (Arm)

"Arrived on site to test unit WDT970SAKZ3 for F8E4 error code. Upon arrival customer stated they ran a cycle overnight, and by morning the unit was displaying an F8E4 error code. Entered service mode and retrieved stored fault codes F8E4 (float switch open) and F9E2 (drain motor electrical problem). Cleared all codes and initiated a test cycle. Mid-cycle, paused operation and observed excessive suds accumulation inside the tub, indicating oversudsing. Error codes did not return after test cycle completion. Determined cause to be detergent-related, unit is oversudsing due to pre-rinsed dishes, use of pods, and presence of a soft water system. Advised customer to run an empty cleaning cycle to remove residual soap, discontinue use of pods, and switch to liquid detergent to prevent recurrence. Unit is now operating as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit MVWX655DW1 for not progressing through the cycle. Upon arrival customer stated unit remains stuck on sensing, makes a repeated clicking noise, and then cancels the cycle. Entered service diagnostics and found stored error code F7E5 (shift fault). Cleared code and initiated a manual test cycle. Verified actuator energizing, however, a repetitive clicking noise was present, indicating the splutch assembly was not fully shifting. Performed visual inspection of the drive system and found the shifter arm loose and excessive wear present on both the drive belt and splutch assembly. Replaced splutch assembly (W10721967), actuator (W10913953), and belt (W11239857). Reassembled and ran a calibration cycle successfully. Conducted an automatic test cycle and verified all components engaging properly with no abnormal noises. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for range WFC150M0JB4 with intermittent lighting and display issues. Upon arrival, found when slightly moving unit, lights flicker. Found power cord not secured in outlet. Inspected outlet and found L1 and L2 prongs are bent inward. I straightened prongs and cord now fits securely. I test unit and operates as designed. Job complete. No parts needed"

"Arrived to unit 118 for door complaint. Found a defective fresh food door,replaced door checked door operation good. No one available for signature Lw10912075,w11223753"

Arrived on site. Found new door defective black stainless steel chipped exposing steel uploaded pic ordering another door; ordrng 1 W11740849 (Dispenser door blck ss)

Arrived on site for washer not filling . Ran diagnostics got long fill and shifter fault codes . Replaced actuator . Ran test wash and calibration . All checking out normal. No water leaks detected at time of service. Job complete

Arrived on mdts4224pz0 for start button not working. I confirmed all buttons besides the start works indicating the control has failed. I replaced the W11683480 CONTROL and now all buttons operate as designed and unit operates as designed. Call complete.

"Arrived on site to inspect dryer making noise during operating. Upon further inspection, I found that the dryer was making a rattling noise and that the dryer was not level. I found the rattling noise to be coming from the rear where the vent was attached. I added padding and secured in place and the rattling noise went away. I adusted the level and the dryer is now operating as designed. W11113654"

Arrived onsite WRX986SIHZ03 and found unit freezer handle set screws backed out. Repaired by tightening all handles. No parts needed. Advised customer on repair.

"Arrived on site for washer WTW5057LW0 with issues of makes a noise and agitator is broken . Upon arrival , inspected unit. There are cracks and holes in agitator. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and completed correctly. Need to order agitator. Inspected lower components and found evidence of the belt guard rubbing the floor. Cannot duplicate a noise issue. I found the feet are not set. I believe the noise being heard is from tub touching floor. I raised feet to correct level. Am finding basket is a little bouncier than normal. Ordering agitator and returning with suspension . Office to reschedule. ; ordrng 1 W11510461 (Wash plate)"

"Arrived on site to inspect cooktop middle burner not operating. Upon further inspection, I found that the switch had shorted and burned. I attempted to remove al the surface screws but a couple were seized. I applied penetrant oil to the seized screws. I am ordering the switch harness, screws, and right rear and left front orifices. Office to schedule return service. No gas leaks observed during service. W10300393 WPW10373929 W10256124 W10256121 signature did not save ; ordrng 1 W10300393 (Harness) and 10 WPW10373929 (Screw)s and 1 W10256124 (Orif holder left front) and 1 W10256121 (Orif hold right rear)"

"Arrived on site to inspect refrigerator WRF757SDHZ03 noises. Upon further inspection, the customer advised that the noise is coming from the back bottom area of the RC section and had the RC shelving removed prior to my arrival. Once the RC doors opened, the damper began to function, and I could hear the rattling noise. I removed and replaced the damper and tested it, and the unit is operating as designed. No water leaks observed during service, job completed. WPW10479155"

Arrived on site to microwave KMMF330PPS00 to install previously ordered part. I Installed 1 vent grill. Unit is operating as designed. Job complete

"Arrived on site to inspect wall oven KOSE500ESS20 temperature concerns. Upon further inspection, the customer advised that they attempted to cook on Convecti9n Bale at 225 degrees, and after approximately ten minutes, the food was burnt. I placed the unit in diagnostics and checked for error codes, and found none. Once I had the unit back into consumer mode, I tested the unit in Convection Bake, and when I went to change the temp settings to 225, I found it was set to Celsius and not Fahrenheit. I showed the customer my findings and advised that a setting of 225 degrees Celsius is equivalent to 435 degrees Fahrenheit. I demonstrated to the customer how to change the temperature scale in the clock/tools selection. I changed the scale to Fahrenheit and tested it, and the unit is operating as designed. Job completed, and no parts installed."

Arrived on site to install ordered parts. Installed rear burner w11319673 and 5 burners w11319683. Cleaned all orifices and tested all burners with the customer. No leaks detected while on site

"Model WRFF3236RZ00: Removed and replaced freezer door slides W11658402. Noticed freezer door handle was loose. Removed door handle, tightened posts, and reinstalled. Also adjusted lower legs and leveled the unit. Freezer door is opening and closing fine. No leaks detected during service."

Arrived on site for a washer WTW5010LW0 not starting. Found the unit isn't draining. Inspected the harness and found the break. I manually drained the tub and replaced the harness w11643701. I ran the factory mode and also in quick wash. Unit is operating as designed. No leaks detected while on site.

"Arrived on site to follow up on washer MVW6200KW2 that had stopped/not started some cycles. Had the customer try it several times since last visit, and had no issues. Replaced the main harness W11590868 and added the extra clip W11755726 to keep any broken wires from causing further issues. Ran the unit post repair and verified all functions are working as designed, cycles start, and there are no water leaks present. Repair completed. W11590868, W11755726"

Arrived on site for a dryer model WED4815EW1 that is making knocking sounds when running the cycle. Inspected unit and work area. The customer advises that the noise starts immediately when you start the dryer. I tested the dryer and confirmed the customers complaint. I disassembled the machine and found 5 beads stuck in the felt liner on the front panel. I removed the beads out of the felt liner and reassembled the machine. I tested the unit again and found the unit begin to work and operate as designed with no abnormal sounds present. Call complete. No parts were installed.