Service History 739 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, TX 78745

Tyler L

Job Details: 12/15/2021

"Arrived on site for complaints of LED indicators staying lit. Found no power to the unit. Customer stated that its been with no power for a few days now. Found unit not plugged in. Plugged in unit and power was restored. Outlet is very loose, plug may be coming out on its own. Advised customer to use a different outlet or have issue corrected by electrician. Ran unit thru factory diagnostics twice, with customer, and found the unit passed. All indicators are responding normally. No leaks detected, job complete."

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050RES0

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

Arrived on site for complaints of unit not washing properly. Ran unit and found the wash motor not engaging. Started to pull unit out and found it will not pull out all the way due to the power cord being hard wired into the house. Took picture. Advised customer the the repair needed will require the unit to be pulled all the way out. Advised customer to have an electrician correct the issue by installing a new outlet. Office to reschedule.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2021

Arrived on site for freezer lights have gone out LIGHT-LIGHT NOT WORKING. Found freezer module was out causing fridge light to not illuminate. Removed driver led module from freezer and installed new driver led module. Powered on fridge and all lights came on as designed. Job completed.

We serviced a

GE REFRIGERATOR

Model DFE28JMHCES

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for refrigerator stopped cooling. Upon arrival found unit rc evap frosted found unit element kicks on in diagnostics. Went to rear and tested thermistor at control found it reading as below freezing as it was frozen over but control not adjusting. Replaced control and unit is now operating as designed. Job Completed.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Austin, TX 78756

Robert

Job Details: 12/15/2021

Arrived on call to replace heater. After replacing the heater dishwasher. No leaks detected at time of service.

We serviced a

KENMORE DISHWASHER

Model 665.14312N412

Near Austin, TX 78750

Justin

Job Details: 12/15/2021

"Arrived on site for a dishwasher leaving soap on the dishes after a cycle and having black spots in the tub. Upon further inspection I found the unit had mold inside, which is what the black spots were. I then put the unit into diagnostics mode and found stored error code F7E1 for not heat. I ran a diagnostics cycle and found the unit ran through as designed. I monitored amp draw to the heater and found it drew none. Upon further inspection I found rust and burnouts on the element. Due to this I am ordering the element to replace. Office to reschedule.; ordrng 1 W10518394 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Buda, TX 78610

Luis

Job Details: 12/15/2021

"Arrived on site for water leaking. Diagnosed a frozen drain,removed ice build up,defrosted drain checked water flow through drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC42QTS00

Near Austin, TX 78731

Luis

Job Details: 12/15/2021

"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics all test passed,checked freezer evaporator frost on all coils,power cycled unit found compressor not powering on,checked voltage to inverter good. Diagnosed a defective inverter,replaced inverter powered unit on compressor powered on.

We serviced a

GE DISHWASHER

Model GDF630PSM3SS

Near Round Rock, TX 78681

David S

Job Details: 12/15/2021

"Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water. I removed the water and gained access to the drain line,I blew through the line and found it clear. I inspected the drain pump and found it clogged with debris. I cleared the drain pump and reassembled the unit. I tested the unit and it is now working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

Arrived onsite to install previously designed parts. I removed ice maker and installed new one tested unit and found that it did not fill with water I checked fill tube and found it frozen. I replaced fill tube and tested unit again and still no change. I the installed control and tested unit and found that the unit is now operating as designed.job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Austin, TX 78753

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on washer that appeared to be getting stuck in cycles at 54 mins remaining. Customer advised me they cut back on soap some, but there are still suds present. Advised to further decrease amount of soap used, and to run affresh through the unit. I removed the lid and cleared the pressure line. There were no errors present, however the unit isnt making any noise when buttons are pressed. I let the customer know to give the unit some time and that the timer isnt real time, so if unit is rinsing or repeating due to suds or not being able to read water clarity, it may take time to count down.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Austin, TX 78731

Matthew

Job Details: 12/15/2021

Arrived on site for unit not making ice.and unit making humming noise. Inspected unit and noise is coming from fill valve. Fill valve checked out good. Found no water coming in from supply. Found supply hose valve turned off. Restored supply line. Tested unit and unit operates a designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected dishwasher and found customer is experiencing residue on dishes. Customer drinks green tea and dishwasher will not clean it off of coffee cups. Took one of the coffee cups applied dishwasher detergent directly to it, then run it under hot water directly under kitchen faucet and tea stains still do not come off.

We serviced a

GE WASHER

Model GFW490RSK0WW

Near Buda, TX 78619

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected washer and found loud noise coming from rear of tub assembly. Did not see any issues with springs or dampers. Sent multiple videos to SW. Washer bearing or basket and trunnion are likely failing.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Del Valle, TX 78617

Scott

Job Details: 12/15/2021

Arrived on site for washer not spinning out load properly. Ran diagnostics. Got over suds and motor rpm error . Getting high resistance on motor . Ordering motor and cap. No water leaks detected at time of service. Call to set return ; ordrng 1 W10677717 (Motor) and 1 W10866238 (Cap)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Austin, TX 78744

Tyler L

Job Details: 12/15/2021

"Arrived on site for install of new UI. Found that the part was not received. Also found the control board is burnt. Took picture. Will need new control board, UI, and UI housing. Office to reschedule.; ordrng 1 W10918487 (Housing) and 1 W11306302 (Control)"

We serviced a

WHIRLPOOL COMPACTOR

Model GX900QPPS

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to replace start switch. Replaced switch everything getting power but motor not working. Will order new motor and switch and 2 hours job ; ordrng 1 W10439651 (Motor) and 1 9871829 (Switch) and 1 2hour (2 hour)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Austin, TX 78758

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on icemaker not producing ice. On arrival I found a couple of cubes wedged inbetween the icemaker and bail arm, and this was not allowing it to finish a harvest cycle. I removed the ice and jumped it to a harvest. Found several pieces of styrofoam in the mold and fill cup. Cleared the foam. Unit now working as designed. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS03

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

Arrived on site and found saved error code for F5E1 door lock error. Set oven to preheat and found internal temperature is 375 when oven reached 350 oven turned off heat turn back on it 330?. After watching oven heat cycle a few more times ended bake cycle and allowed oven to cool and lower turned off. At this time oven is operating normally cannot duplicate customers experience.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

"Arrived on site with JI to remove dryer and inspect washer for leaks. Found the tears in the bellow was the only issue. Installed new bellow and tested unit. Unit tested good. No water leaks detected, unit functioning as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near San Marcos, TX 78666

Jacob

Job Details: 12/15/2021

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Clifton, TX 76634

Jonathan M

Job Details: 12/15/2021

Arrived on site for a cooktop that has high flames. Inspected unit and work area. Tested all the burners and all the burners were seemingly functioning as designed. The customer advised that she was just concerned about her temperature is because the unit seems to burn things on certain temperatures. I did instruct the customer that she needs to fiddle with the temperature adjustment knobs in order to get the proper heat that she needs and that she will eventually get used to the way her unit cooks. Tested all burners and the burners are all working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Austin, TX 78701

Jacob

Job Details: 12/15/2021

Arrived onsite for unit not heating after 2 and half minutes. Pulled the unit down and replaced the diode. Tested the unit once again and the unit did heat but only lasted for 2 minutes and then stopped heating Called tech line. Said to check the cooling fan behind the control to be sure its turning on when using the unit. Possibly the fan could be stuck or something is not connected to get the powering on. Ordered fan and control. got sr#7732500471. Office to reschedule ; ordrng 1 W11496269 (Pcba control) and 1 W10533503 (Cooling fan)

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Austin, TX 78759

Justin

Job Details: 12/15/2021

"Arrived on site for a washing machine that would not turn on. I tested the unit and could not get it to power on. Although, I could get it into diagnostics mode. I found stored error code F6E2 for UI to ACU miscommunication. I could not get it to do the HMI test nor a diagnostics cycle. I tested the voltage at the wall and found it good. I gained access to the control and found voltage good there too. I also found good VDC going to the console. This indicates a faulty console. I installed the new console. I then put the unit back into diagnostics mode and cleared the error codes. I ran a diagnostics cycle and found the unit now working as designed. No leaks observed at the time of service. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Austin, TX 78703

Jacob

Job Details: 12/15/2021

"Arrived onsite to replace the sump and motor. Replaced the sump and move. Did let the customer know about possible leak because there was a lot of mold, and found that elbow on the pump and moving connecting to the manifold was broken. Also customer wanted kick plate replaced. ; ordrng 1 W10871196 (Kick plate) and 1 W10861745 (Tube feed)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Austin, TX 78757

Luis

Job Details: 12/15/2021

"Arrived on site for no lights. Diagnosed a defective side wall led module,replaced side wall led module all leds working as designed.

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Austin, TX 78746

Justin

Job Details: 12/15/2021

"Arrived on site for a cooktop not lighting properly. Upon arrival the customer stated that they would hold down on the know and slowly turn it. Sometimes the burner would never light, but the could smell gas and see the unit sparking. This is an intermittent issue. I tested the unit several times and could replicate it on the front two burners. I inspected the burned heads and caps. I found no failure. Due to this I am ordering a regulator to install. Office to reschedule. ; ordrng 1 W11087445 (Regulator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Cedar Creek, TX 78612

Scott

Job Details: 12/15/2021

"Arrived on site for no cool fridge . Both sections room temp. Found compressor not running but humming noise. Ordering oilless gauges, non uv drier, nitrogen, compressor kit, and both evaporators. No water leaks . Weight 3-4 hrs call to set return ; ordrng 1 Oillessgauges and 1 NonUVadrier and 1 Serviceport and 1 W11130330 (Evap) and 1 W11032200 (Evap) and 1 W11393142 (Compressor) and 1 Compressorkit? and 1 Nitrogen and 1 Weight3-4hrs"

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Austin, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for no power. Test unit and found unit getting correct voltage. Will order new display and module office to reschedule needs autho ; ordrng 1 Wpw10396615 (Display)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Wesley

Job Details: 12/15/2021

Arrived onsite for dryer with long dry times and determined that there is an airflow blockage. Removed obstruction from dryer vent and advised that there may be further obstruction in the venting to the roof. All else checks good.

We serviced a

MAYTAG DRYER

Model MGDB850WQ0

Near Austin, TX 78748

Kevin

Job Details: 12/15/2021

"Arrived on site and replaced belt diagnosed on previous visit, after replacement dryer is working properly,job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Bastrop, TX 78602

Scott

Job Details: 12/15/2021

Arrived on site for right front know not turning . Found valve twisted and stuck . Replaced mani foil and used liquid leak detector on all connections . All burners are lighting and no gas leaks detected at time of service. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2021

"Arrived on site for FREEZING OVER INTERIOR IN VENT LEAKING WATER UNDER THE DELI DRAWER (SAME ISSUE AGAIN). Gained access to bottom bulkhead of fridge by removing bottom shelving system and used a towel to dry all the water from underneath. Found ice built up at the drain. Inspected valve and filter to ensure all water lines were seated properly and they were. No ice build up was anywhere near the filter and valve, just the drain. Took pictures of both areas in quick pics for documentation. Partially reassembled and used customers coffee mug to run water through dispenser to check for any leaks at the valve or filter while water dispenser dispensed. No leaks detected at filter or valve. The drain must have collapsed inside the lining of the fridge due to the continued frost and water build up the customer continues to experience at the drain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78759

Justin

Job Details: 12/15/2021

Arrived on site to install previously diagnosed parts. I installed the parts and the noise was no longer present. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78702

Jacob

Job Details: 12/15/2021

Arrived onsite for unit not drying the clothes completely. Tested the unit and the unit is working as it should when cooling down and giving the end signal. Let tenant know that if the load is not big enough to hit the sensor bar within the unit then the unit will do a flash dry. Let tenant know to use the timed dry for optimal drying. No issues at this time. Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WEE510S0FS2

Near Del Valle, TX 78617

Scott

Job Details: 12/15/2021

"Arrived on site for oven not heating . Checked harness, fuse and element , all checked normal. Found oven relay sticking . Ordering control , May need panel . Call to set return.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Round Rock, TX 78664

Wesley

Job Details: 12/15/2021

Arrived onsite and found damper door failed. Replaced damper door to repair fridge cooling and,Unit is now operating as designed

We serviced a

GE RANGE

Model JGBS23DEM4BB

Near Seguin, TX 78155

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for a gas smell. Upon inspection found the unit worked normally and was not leaking. Tested unit and found when baking the oven gave off a weird smell from some kind of external substance burning off. No apparent debris was found, All gas parts worked normally.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Seguin, TX 78155

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not spinning and grinding noise. Upon inspection found the unit did spin and all functions seemed to work normally, added load of clothes and ran full diagnostic cycle, only error code was for overloading. Tested fully and found no issue. cleared codes. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Pflugerville, TX 78660

Wesley

Job Details: 12/15/2021

Arrived onsite and reset the icemaker. And found motor function to be operating. No Obvious broken wiring to the door. Advised customer to call back in event of ongoing lack of production and we will replace the icemaker. All else checks good

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS

Near Driftwood, TX 78619

Kevin

Job Details: 12/15/2021

"Arrived on site and found complaint was concerning wash motor, previous technician found error for wash motor, found saved error for wash motor again. Attempted to run a diagnostic cycle and found wash motor is not running. Replaced wash motor, inspected valve and found grit on valve screen and replaced valve also. Dishwasher is now running normally, Wash motor should have been replaced on previous visit, job complete"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Briarcliff, TX 78669

Leonardo

Job Details: 12/15/2021

Arrived on site to replace console control board and blower. Replaced all parts test unit and unit preheated to 350 job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRY25CVMS01

Near Hutto, TX 78634

Jimmy J.

Job Details: 12/15/2021

Arrived on site for NOT MAKING ICE. EVERYTHING IS KEEPING COLD AND WORKING FINE. Found optics red led blinking when left control optic door was shut. Inspected ice mold and found heavy flaking inside.Removed control and ice maker and installed new control and ice maker. Optics now keeps red led lit when left door is shut. Let customer know to dump ice tomorrow morning then it will be safe to use for drinks after that.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Cedar Park, TX 78613

Kimo

Job Details: 12/15/2021

Arrived onsite to install previously diagnosed parts I gained access to the main control and replaced it with an new control. The I removed and replaced the ui as well. After this I plugged unit back in and found unit operating as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Canyon Lake, TX 78133

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for no cool in RC, tested unit found RC at 56 degrees, exposed FC evap, FC has a goo frost pattern, fan service test 3 but evap fan did not start, check voltage at main board fan receiving 13.7 VDC , baffle getting proper voltage to at 120VAC, recommend replacing baffle and evap fan with thermistors, office to reschedule ; ordrng 1 W11224591 (Evap fan)"

We serviced a

WHIRLPOOL RANGE

Model WFE530C0ES1

Near Temple, TX 76502

Tyler

Job Details: 12/15/2021

"Arrived on site for range not reaching desired temps in oven. Upon arrival confirmed complaint. Tested resistance to elements, and oven sensor. Tested resulted as follows ( sensor 1.08k ohms, bake el. 26.3ohms, broil el. 16.3ohms). Home was 74 degrees on arrival. Found no error codes stored. Started preheat at 5:32pm, Took 14 minutes to reach 370 during preheat on my thermostat and 14 minutes for control to register unit was at 350. At 5:59pm that unit reached down to 338. Found average temp over full 30 minute heat cycle was a steady 354 degrees when set to 350. At time of service unit is functioning as designed. Call complete collected service fee"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Cedar Park, TX 78613

David S

Job Details: 12/15/2021

"arrived on site for W11025593dishwasher not drying. I inspected the unit and work area. I found fault codes, FAE2 vent wax motor fault. F5E1 door stuck open. I ran a diagnostics cycle and found the heating element coming on during step six but I could not feel any air flow during step 4. I gained access to the vent wax motor and found it plugged in. I am ordering the vent wax motor to complete the repair. The office will reschedule.; ordrng 1 W11416460 (Vent wax motor)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS02

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

"Arrived for oven not going into bake. Upon inspection found that the unit would just flash operation not available when asked to do anything. I attempted to restore unit and found no change. Which points to there being and issues with the control board due to a power outage. I installed new control and tested unit and found that the unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit fan. Unit is now operating as designed. Job Completed.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Austin, TX 78731

Matthew

Job Details: 12/15/2021

Arrived onsite to replace previously diagnosed parts. Replaced both cold and hot inlet valves. Replaced valves and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near Georgetown, TX 78626

Jonathan S

Job Details: 12/15/2021

Arrived on site for refrigerator not freezing items. Inspected unit and work area. Gained access to evaporator and found incomplete frost pattern. Found sealed system issues. Will need to check sealed system pressure. Will return with parts on hand if needed. Attempted to contact tech support and was not able to get through. Office to schedule return when ETA is available. ; ordrng 1 2188823 (Evaporator) and 1 W10879296 (Compressor) and 1 W10771114 (Drier)

We serviced a

MAYTAG WASHER

Model MVW7230H0

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/15/2021

"Arrived on site for washer not filling with water. Inspected unit and work area. Performed diagnostics, checked fault codes and found F8-E1 no water. Performed component activation and tested inlet valve and found no cold water. Measured voltage to valve and found 120 volts. Found failed inlet valve. Removed failed inlet valve and installed new. Performed diagnostics mode and tested operation. Found unit working as designed. No water leaks detected.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Austin, TX 78722

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on washer not spinning out clothes. Examined suspension and gearcase for failures. Found no gearcase oil or evidence of failure in suspension. Found unit teetering a bit on a diagonal axis, resolved by leveling. Calibrated unit and tested a load of wet towels. Ran and verified unit is running and spinning as designed. Advised customer that balance is critical in this unit for proper operation. If unit stops, I recommended to adjust load and run drain and spin. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Buda, TX 78610

Luis

Job Details: 12/15/2021

"Arrived on site for no ice. Removed bucket found twist tray warped,ran diagnostics tray not advancing unit will need a new icemaker ; ordrng 1 W11557001 (Icemaker)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Paige, TX 78659

Scott

Job Details: 12/15/2021

"Arrived on site for washer not powering up. Getting correct voltage at outlet . Found control dead . Replaced control . Ran calibration and diagnostics wash. All checked normal. No errors after replacing control. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Lago Vista, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and Whirlpool recommendations, I removed and replaced the gearcase and splutch assembly and calibrated the unit. When I removed the pulley from the splutch assembly, I found gearcase oil on the cam and gearcase spindle. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78746

Luis

Job Details: 12/15/2021

"Arrived on site for water leaking. Found water leaking from inside of filter housing diagnosed a defective filter housing. Replaced defective filter housing,tested water dispenser no leaks

We serviced a

AMANA RANGE

Model AER6603SFS2

Near Cedar Park, TX 78613

David S

Job Details: 12/15/2021

Arrived on site for oven being out of range. I inspected the unit and work area. I found the oven light would not turn off. I found the door switch good. I replaced the control. I tested the oven bake at 350 with a thermal couple and found it heating as designed. Job complete.

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Blanco, TX 78606

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for not heating properly, tested unit found upper oven reading 77 and lower at 72, per heated both ovens to 350 and used thermal coupling to measure temp and got a steady reading of 350, upper oven took about 10 min to reach 350 and lower about 15 minutes, both oven reignited multiple times to maintain proper temp, unit all running as designed, customer was using after market thermostat, showed customer in owners manual that it is not recommended, also advised customer about calibration option in unit that would help her with items cooking to slow or fast, called tech line to present my findings got Sr#7732500788, no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48QTS00

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/15/2021

"Arrived on site to, install previous diagnosed part. Removed failed filter housing and installed new. Tested water dispenser operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS0

Near Pflugerville, TX 78660

Wesley

Job Details: 12/15/2021

Arrived onsite and found faulty bake ignitor. Replaced ignitor and tested unit. All checks good. Unit is now operating as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS05

Near Manor, TX 78653

Matthew

Job Details: 12/15/2021

"Arrived onsite to replace previously diagnosed parts. On arrival pierced dryer (unit unplugged) and recorded 65 psi. Recovered refrigerant. No suspected leak, but potential restriction at dryer. Replaced dryer and inserted access valve. Pulled vacuum and held. Charged unit per spec and did not equalize. Had low side negative 28 and high side 75. Potentially clogged cap tube. Replaced dryer again with truck truck and ran pressure test. Unit still would not equalize. Removed cap tube from evaporator side and charged with refrigerant (nitrogen not available) refrigerant entered system and recorded 75 psi however did not make it through the cap tube. Called tech line for assistance. Cap tube has restriction. Tech line recommended returning with nitrogen and charging to 140 psi and see if it blows threw the cap tube. Provided SR#7732500672. Will need to return with nitrogen. Office to reschedule. ; ordrng 1 W11506635 (Valve) and 1 Wpw10143759 (Uv dryer) and 1 Nitrogen (Nitrogen) and 1 2hrmin (2HR min)"

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near Austin, TX 78746

Justin

Job Details: 12/15/2021

"Arrived on site for a cooktop getting an F25 error code when trying to use the left two burners. Per the tech sheet I gained access to the inside of the unit and found all wiring correct with no damage, therefore I replaced the module. I then powered back on the unit and it was throwing an F47 error code. This indicates a faulty UI. I tried to calibrate the unit, but the UI ended up failing and not coming back on. I gained access to the inside of the unit again and found all wiring correct. We installed a faulty module and it threw out the UI. Due to this I am ordering another module and UI to install. Office to reschedule.; ordrng 1 W10857232 (Module) and 1 WPW10396615 (UI)"

We serviced a

KENMORE FREEZER

Model 253.448336

Near Austin, TX 78738

Kevin

Job Details: 12/15/2021

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Austin, TX 78729

David Z

Job Details: 12/15/2021

"Arrived on site to diagnose refrigerator not making ice. Customer said last time the unit produced did it was a giant sheet it could not break. I ran the icemaker in diagnostic and it did cycle, but didnt fill. Unit is likely not harvesting and caused it to double or triple fill. Ordering new icemaker, and returning with valve and dispenser Ui. Office to schedule when all parts are in hand. I did power cycle the unit, and advised customer to make sure airflow channels get opened up to address any temp related issues. Customer will call and cancel service if this resolves issue. ; ordrng 1 W11533213 (Dispenser Control)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Taylor, TX 76574

Jimmy J.

Job Details: 12/15/2021

Called NEW techline and informed them of my findings. Spoke to David. Based on the information David stated we would need to submit all parts needed for authorization. Currently a large portion of the parts for the repair are at the home. CRM 1645929812; ordrng 6 WP8533953 (Hub screws)s and 1 WPW10215093 (Filter) and 2 WP8533928 (Filter screws)s and 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 Twoman (Two man job)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF7

Near Georgetown, TX 78628

Jonathan S

Job Details: 12/15/2021

"Arrived on site for refrigerator not dispensing ice. Customer stated that he attempted to replace auger motor but fork was stripped. Inspected unit and work area. Removed ice container, found only screw in ice dispenser solenoid and solenoid lever not in correct position. Removed ice container and spin auger by hand and found turning freely. Tested ice container and found loose ice mechanism. Tightened mechanism and tested operation. Found ice dispensing only crushed due to solenoid. Gained access to solenoid and corrected and replaced missing screw. Assembled unit and tested operation. Found unit dispensing crush and cube ice. Ice dispenser working as designed, no water leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WOS92EC0AS02

Near Austin, TX 78739

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for oven over heating. Test unit and average temp of the unit is at 354?. Did correct measurements of temp by taking 2 highest temperatures and the 2 lowes temperatures and added them up and dived by 4 to get average temp of the unit. Job complete.

We serviced a

GE REFRIGERATOR

Model GSS25GSHGCSS

Near Cedar Creek, TX 78612

Scott

Job Details: 12/15/2021

"Arrived on site for not dispensing ice . Found plastic blade broken on auger blade . Replaced bin , tuned IM on . Harvest and water filled . No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Georgetown, TX 78633

Jonathan S

Job Details: 12/15/2021

"Arrived on site for refrigerator having ice buildup on fresh food evaporator. Inspected unit and work area. Performed diagnostics mode and tested evaporator thermistor and found control reading closed circuit. Gained access to control and measured DC voltage to thermistor and found no voltage. Found failed control and thermistor. Found no ETA available on control. Office to schedule return when ETA is available on parts. ; ordrng 1 W10843055 (Control) and 1 Officetoschedulereturn (Schedule)"

We serviced a

GE MICROWAVE

Model ZE2160SF03

Near Austin, TX 78737

Leonardo

Job Details: 12/15/2021

Arrived on site to test unit for no power. Found opened fuse test all switches and found bad 3 way switch. Test unit and unit blew fuse from high voltage. Will need new mag cap and diode office to reschedule. ; ordrng 1 WB27X10682 (Magnetron) and 1 WB27X10907 (Capacitor) and 1 WB27X10908 (Diode) and 1 WB27X10741 (Filter board)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Georgetown, TX 78628

Tommy

Job Details: 12/15/2021

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Bee Cave, TX 78738

Leonardo

Job Details: 12/15/2021

Arrived on site to drop off the burner caps. Job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HB2

Near Austin, TX 78754

David Z

Job Details: 12/15/2021

"Arrived on site to diagnose microwave making noise. Ran unit and heard extremely loud buzzing coming from failed magnetron. Ordering HV system parts to resolve. Office to schedule when parts arrive."

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS01DJSS0

Near Austin, TX 78746

Justin

Job Details: 12/15/2021

"Arrived on site for a dishwasher not running properly, and being very loud at the beginning of the cycle. I put the unit into diagnostics mode and found that the motor would make a very loud noise as soon as it ramped up. I then gained access to the sump and motor. I found the sump gasket bubbling up and bad. I also found the chopper in the sump bad, which was most likely causing the noise. I then gained access to the bottom of the unit and found that the sump tabs had broken off, and was allowing the sump to leak. Upon further inspection I also found the display on the unit going out, and that the unit was missing the toe plate/insulation. We will need to get authorization for the sump and motor, the sump tabs, the toe plate and insulation, and the display. Office to reschedule.; ordrng 2 WPW10300599 (Sump Tab)s and 1 W10909064 (Toe Plate) and 1 W10831329 (Insulation) and 1 WP8269206 (Display) and 1 Autho (Autho)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Leander, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the ice maker turned off and not ice in the bin. Customer advised that they found water streaks down the inside of the left RC door and water puddles on the top of the FC door. I placed the unit in diagnostics and tested the ice maker and it got to half harvest and stopped. I cycled power to the unit and retested and it is operating as designed and the fill tube is operating properly. I tested temps in the FC=5 degrees. When I tested temps in the cooling ducts, my temp readings were very warm (68 degrees). I disassembled the FC section and tested the ice fan and found it getting 12VDC but when I ohmed it out, it showed 0 ohms. Also, I found the right RC door gasket is badly torn. I pulled the unit out and inspected the drain tube and found it gapped. I sealed the gap with silicone (photo). I am ordering the ice fan and right RC door gasket and scheduled return service . No water leaks observed during service.; ordrng 1 W11407678 (Ice fan) and 1 W10917313 (Right RC door gasket)"

We serviced a

WHIRLPOOL OVEN

Model WOS51E0HS01

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected oven and found no power showing on display. Access control board and found L2 is missing. Found builder had used a plug head instead of hardwiring pigtail to a junction box. Inspected plug head and found L2 is disconnected. Took one picture. Reconnected it for testing and oven is now working and observed it heating properly. Explained to homeowner that this is not the installation recommended in the use and care document for the oven. If issue happens again recommend that they have an electrician hardwire the outlet properly

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Temple, TX 76502

Tyler

Job Details: 12/15/2021

Arrived on site for washer leaking water into tub when not in use (per customer on arrival) after running multiple diagnostics and normal operation tests I found cause was due to a failing inlet valve not sealing closed when needed. Replaced valve and found washer no longer leaking. Unit functioning as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for refrigerator dripping from dispenser. Upon arrival found unit dispensing correctly. Checked spigot and found it was holding water and was dripping. Ordering spigot. Office to reschedule upon receiving.; ordrng 1 W11227371 (Spigot)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Jonestown, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to inspect refrigerator door gasket falling off door. Upon further inspection, I found the RC door gasket coming separated from the door at the top left corner when opening the door. I attempted to secure the gasket into the liner, but it continues to separate and will not stay installed. Due to not being able to view a parts breakdown, I am ordering PARTS RESEARCH RC DOOR SS & PARTS RESEARCH RC DOOR GASKET GREY. Office to schedule return service. No water connections to the unit.; ordrng 1 PARTSRESEARCH (RC door SS) and 1 PARTSRESEARCH (RC DOOR GASKET GREY) and 1 CNOTE (RETURNING TECH TO INSPECT DOOR & GASKET)"

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Austin, TX 78756

Robert

Job Details: 12/15/2021

Arrived on call for complaint of leaks. Found the bellow damaged and allowing water leak out front. After replacing test washer no leaks detected at time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS00

Near Leander, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failure, both RC door gaskets being badly torn and the defrost bimetal failure, I removed and replaced all parts mentioned including the UV dye drier and access valve. After replacing the compressor, drier, and access valve, I vacuumed the system and pressures held at -30/0. I installed 5.0oz of R134a refrigerant and monitored pressures. Pressures were good at 2/148. Using my heat gun I shaped the gaskets before installing and checked for air gaps. Doors are sealing properly.No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for approximately 24 hours."

We serviced a

AMANA MICROWAVE

Model AMV2307PFB4

Near Manor, TX 78653

Matthew

Job Details: 12/15/2021

Arrived on site for unit not heating error code F1E4 MW relay. Tested unit and found turntable not turning and unit intermittently operating. Found switches were bad. Need to replace switches. Replaced both upper and lower interlocks. Tested unit by heating a glass of water for 30 seconds. The turntable is operating correctly and the water heated. Unit operates correctly. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near New Braunfels, TX 78130

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not dispensing ice, upon inspection found the units yoke was stripped causing issue. Replaced divider and all parts of dispenser motor. tested unit with no issues. Complete"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Round Rock, TX 78664

Wesley

Job Details: 12/15/2021

Arrived onsite and repaired unit by installing the clamp. Unit is now operating without a leak. Advised customer on repair. All checks good.

We serviced a

GE DISHWASHER

Model CDT835SSJ0SS

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

"Arrived onsite for dishwasher not draining properly and not draining properly. I attempted to run drain pump and found that it was struggling. I checked drain hose and found it clear. I also found the heating element covered in hard water buildup up causing the unit not to dry properly.Customer agreed I installed part and tested unit and unit is now operating as designed. No leaks at this time. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Round Rock, TX 78664

David Z

Job Details: 12/15/2021

"Arrived on site to follow up on microwave that was cutting off at random. On arrival customer informed me that since previous tech came out to diagnose, the unit has worked with no issues since. Ran unit several times and found no issues present at this time. Called tech line and spoke with Austin. Advised Tech line of verified issue prior, and possible repair should issue repeat. Due to the random nature of the failures and the fact previous repair likely fixed a loose connection, no recommendations are provided at this time. We would need to test the unit and find where voltage is dropping off, however main harness would likely be the best course of action since its the only item tying all the systems together. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDEM01

Near Round Rock, TX 78681

Kimo

Job Details: 12/15/2021

"Arrived onsite for refrigerator with ICE AND WATER NOT WORKING - LIGHTS ARE NOT WORKING, I gained access to the back of unit to access the main control to test voltage. And found that the harness had came loose form its connector I reconnected the harness and tested unit and found that the unit is now operating as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78681

David S

Job Details: 12/15/2021

"Arrived on site for a fridge door not opening. I spoke to the customer and found out it was the deli drawer not opening. I inspected the unit and work area. The customer had the unit off and defrosted it. I found a puddle of water at the bottom of the fresh food section. I checked the deli UI and harness and found it in good condition. I found the rc drip pan warped. I put the unit through a forced defrost and checked voltage at the control. I found good voltage to the defrost heater and good continuity through the circuit. I tested the rc thermistor and found it reading 45 degrees when it is set to 37. I am ordering the drip pan kit, UI, and the rc evaporator harness to complete the repair. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Rc evaporator harness) and 1 W11330971 (UI)"

We serviced a

GE DISHWASHER

Model GHDA485N10CS

Near Austin, TX 78729

David Z

Job Details: 12/15/2021

"Arrived on site to diagnose dishwasher that is not running. No lights or power found on unit. Tried to run and found no response from unit. Found 2 switches above dishwasher. Found both switches are running the disposal, however its also powering the dishwasher. Issue is in the switches and wiring, wiring is connected for dishwasher and disposal. Owner needs to have an electrician resolve. Advised landlord of findings."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Leander, TX 78641

Kimo

Job Details: 12/15/2021

Arrived onsite for with top rack falling out. Upon inspection I found the wheels on the adjusters missing. Upon inspection of new parts I broke the left adjuster. I am ordering 1x w10712395 adjuster kit. And 2x wp856925 stops.ordrng 2 Stops (Wp8565925)s and 1 W10712395 (Adjuster)

We serviced a

WHIRLPOOL OVEN

Model KOCE500EWH11

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2021

Arrived on site to install previously diagnosed part. Found bushing was missing that secures the sliding arm into the support arm the keep the sliding arm and mount from wobbling. Attempted to locate bushing on the floor but could find it anywhere. Took picture of where it should be for quick pics. Ordering bushing 461967510191 and sliding arm W11214480 to return and complete the repair. All we need is the small washer that slides and secures both arms to mount arms and prevent play. Ordered both to ensure I get the small washer included to complete the repair. ; ordrng 1 461967510191 (Bushing) and 1 W11214480 (Sliding arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near New Braunfels, TX 78130

Noah D

Job Details: 12/15/2021

"Arrived on site to inspect unit for not running normally, upon inspection found the unit was running without water, turned on water valve and unit worked normally. Complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS1

Near New Braunfels, TX 78130

Andrew

Job Details: 12/15/2021

Arrived on site to test unit for tripping breaker. Found unit plugged into gfci outlet. Ran diagnostics and found no issues. Highest amp draw from total unit was 13amps and did not trip outlet. Found no exposed or broken wiring. Advised customer to use unit and if it trips outlet to run an extension to non gfci outlet and resume wash cycle. If it does not trip have outlet replaced with non gfci. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB855DC

Near New Braunfels, TX 78130

Andrew

Job Details: 12/15/2021

"Arrived on site to replace valve from previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit working as designed. Found water lines corroded, advised customer lines need replaced before using unit to prevent new valves from clogging. No leaks detected. Job complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Blanco, TX 78606

Andrey

Job Details: 12/15/2021

"Arrived on site to test unit for noise, tested found for no noise present on arrival, evaporators did not have any frost buildup put unit into diagnostics, ran test 56 and 57, both good but loads sound showed when ice box fan test 59 was activated, removed FC evap cover to expose ice box fan, spilt fan and found ice buildup on bottom of fan compartment, removed ice tested unit unit now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Leander, TX 78641

Tommy

Job Details: 12/15/2021

Arrived onsite for door replacement upon arrival found rc door damaged. Replaced and tested unit is now operating as designed.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Leander, TX 78645

Lou

Job Details: 12/15/2021

"Arrived on site to inspect cooktop not operating. Upon further inspection, I tested all burners and theyre operating as designed. The builder advised that the unit is not secured and centered to the countertop. I found the mounting brackets/screws missing. I adjusted the flames on each burner. I am ordering the mounting brackets and screws and scheduled return service. Returning tech will need to raise the 2 outer grates and center them in between the cabinets before installing the mounting brackets in order for the unit to be centered correctly (photo in SD-QuickPic). No gas leaks detected during service.; ordrng 2 WP3801F935-51 (Mounting bracket)s and 2 WP7101P062-60 (Mounting screw)s"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near San Marcos, TX 78666

Tyler L

Job Details: 12/15/2021

"Arrived on site for complaints of loud screeching noise. Found geargase leaking oil. Installed new geargase, cam, belt, and actuator. Ran unit in factory diagnostics it passed. No water leaks detected, job complete."

We serviced a

GE REFRIGERATOR

Model PGSS5PJXBSS

Near Dripping Springs, TX 78620

Kevin

Job Details: 12/15/2021

"Arrived on site and inspected refrigerator and found ice buildup in rear of refrigerator. Refrigerator has been moved to this location and is not in use. Icemaker is also dumping ice production all over freezer floor because ice bin is not in the freezer. Found the ice bin on the other side of the room. Refrigerator has been stored in this room while home is remodeled. Recommend it to homeowner that refrigerator cooling be turned off for two days and it be allowed to defrost. If issue continues problem should be treated as a defrost problem, job complete"