Near Austin, TX 78741
Leonardo
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE320M0JS Arrived on site to test unit for broken cooktop. Replaced cooktop test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher door not closing correctly. During testing found that the springs were causing the issue. Replaced both springs and door is opening and closing properly. Complete
Near Killeen, TX 76542
Tyler
Job Details: 11/02/2020
DRYER MAYTAG MED5630HC0 Arrived on site for dryer needing previously diagnosed sound dampening pads as well as roller assembly. After installing necessary parts I was able to reset the unit and verify that there’s no longer any squealing sound of any kind and unit is now functioning as designed with no issues before during or after repair call complete
Near The Hills, TX 78738
Brandon
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL KCMS2055SSS1 "Arrived on site for customer complaint of door not opening, found broken latch, I replaced latch, unit tested good.
Near Temple, TX 76502
Jonathan M
Job Details: 11/02/2020
DRYER MAYTAG MEDB855DC0 "Arrived on site for a dryer that’s making a squealing noise as it operates. Inspected unit and work area. Confirmed squeaking noise coming from dryer when unit was pushed on. Disassembled unit and found motor making the squeaking noise. Found rollers working and spinning quietly but spinning slower and with friction. I asked the customer if he would like us to replace his belt and rollers when replacing the motor to ensure that he doesn’t have any further problems with squeaking for the long term. Ordering motor and blower wheel just in case. The office will need to contact customer about return date due to psp item. ; ordrng 1 W10801127 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"
Near Austin, TX 78705
Matthew
Job Details: 11/02/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for combo washer unit not draining. Tested unit and unit would not drain. Tech sheet was inconclusive for diagnostics, called tech line for assistance. Tech line recommended testing for ohms around 15-30 ohms and 120 vac. If out of range replace drain pump. SR#7729178613. Replaced pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/02/2020
REFRIGERATOR GE GSL25JFPBBS Arrived on site for refrigerator that was not cooling on either freezer or fresh food side. Upon arrival I checked and verify that the power supply on the back of the unit was running in at the compressor and condenser fan are also running as needed. Upon further inspection of the freezer I found that there is a defrost issue and that the evaporator was completely covered from top to bottom and ice I inspected the heater and found that it was new and had full continuity and then found that a defrost thermostat had been installed in the Freezer as well but when I ran a continuity in on test on it I found that the continuity was indicating a close circuit within the thermostat even after the thermostat was warmed to room temperature. And then put the unit into a defrost mode and found that there was no power being sent from the power supply to the defrost thermostat we will need to return with a new main control as well as depressed thermostat to complete the
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for broken grate and knob on the cooktop. I replaced both grates and the broken knob. The customer inspected them both and approved. Job complete.
Near Elm Mott, TX 76640
Jonathan M
Job Details: 11/02/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site for a washer that’s not spinning at the end of the cycle or draining. Inspected unit and work area. Unit had water in the unit to start and when turned on unit actively tried to drain the unit but would not drain. Tested voltage going to the drain pump and found proper voltage. Removed drain pump and found drain pump was open. Replaced drain pump and placed in service diagnostics. Found an F7 E5 (shifter fault), F7 E9 (locked rotor), and F2 E1 (UI stuck key) error codes. Removed rotor screw to remove rotor and found rust underneath the screw. Attempted to remove the rotor and found the rotor seized onto the gear case. Ordering outer tub, inner basket, agitator, rotor, stator, hub kit, gear case, and screws for repair. Unit will need two men and two hours for service. Office will need to get authorization for repair and contact customer about reschedule date due to out of stock and psp items.; ordrng 1 CNOTE (TWO HOURS) and 1 CNOTE (TWO TECHS) a
Near Austin, TX 78701
Wesley
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and repaired f2 32 by replacing electronics. Advised customer on repair. All checks good.
Near Austin, TX 78704
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for no water dispensing. Found kink in water line in compressor compartment,repaired water line,tested water flow advised customer to replace water filter."
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator ice maker not working. Upon arrival, I found the home vacant and the customer left a key for me to enter the rear door. Once inside, I inspected the unit and found no water coming from the water dispenser but I could hear the valve opening. I checked the water supply at the wall and found it turned off. Turned the water on and tested the ic emailer and it operated as designed and filled as well. I attempted to contact the customer and left a vm for them to call the office if they had any questions. No water leaks observed during service, job completed."
Near Austin, TX 78726
Jimmy J.
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC416FW0 "Arrived on site for extremely loud when tub is spinning. As if ball-bearings needed lubricationInspected washer for any signs of grease coming from gearcase based on customer description. No grease present. Removed tower and wash plate to see if anything was lodged underneath causing the noise. Placed washer in diagnostics and ran a low speed. Noise was evident from gearcase.
Near Dripping Springs, TX 78620
Richard
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator led modules not working. During testing found that the freezer led module was causing the issue. Replaced the freezer led module and all lights are working good. Complete
Near Georgetown, TX 78626
James
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and tested operation. Found display intermittently cutting out. Inspected all connections and found to be good. Unit will need new control and display to repair; ordrng 1 W11333816 (DISPLAY) and 1 W11342846 (CONTROL)
Near San Marcos, TX 78666
Andrew
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to replace control board from previous diagnosis. Installed control tested unit to 350, unit works good. Job complete."
Near Austin, TX 78702
Leonardo
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived on site to test unit for no power. Test unit and found 120v to unit. Found melted wire nut at junction box. Removed melted wire nut installed new wire nut test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519FS0 "Arrived on site to inspect microwave venthood light not working. Upon further inspection, I found a new lightbulb in the unit. Tested the venthood light and it failed to come on. I tested voltage at the socket and got 124V on high and low setting.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2020
WASHER MAYTAG MVWX655DW0 Arrived on site for washer not starting.upon arrival I entered diagnostics and found an f5e1 error code indicating a lid lock failure. After checking the wire connections between the little lock and the main control I found that the harness was burned around the edges on and not allowing proper connection between the main control and the lid lock I ended up replacing both a little lock and main control board and re-calibrate of the unit and found that everything is now functioning as designed no leaks before during or after repair call complete
Near Robinson, TX 76706
Jonathan M
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW7120HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and attempted to replace the UI just in case and found the new UI coming on with a white screen only. Display would not show time or wash selections. Attempted to replace the wiring harness in between the control and console and still have the same result. Used old user interface in unit began working as designed. Call complete.
Near Waco, TX 76711
Jonathan M
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC565FW0 "Arrived onsite for a washer that isn’t completing a cycle. Inspected unit and work area. Found unit on an in level floor with the washer leaning forward. Adjusted the feet to get the unit level. Customer advised the issue is intermittent and doesn’t happen most loads but since they were under warranty, they wanted to get it checked. Ran unit through diagnostics and found an F0 E2 (overdubs condition) error code. Ran unit through an auto test and unit ran as designed. Ran unit through a high speed spin and unit ran as designed. I called Techline and spoke to Brian SR# 7729178648. He advised that with my findings, he was inclined to say that the flooring issue and suds issues were causing the intermittent issue. He said that with the house having foundational issues, the floor might not be able to handle the vibration of the unit while it goes into a spin, especially with larger loads. However, he advised to have the customer run a clean washer cycle before
Near Lakeway, TX 78738
Brandon
Job Details: 11/02/2020
DRYER KENMORE 110.6120201 "Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good.
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for ice dispenser only giving crushed ice and freezer door handle being lose. I tightened the door handle and inspected the ice dispenser. I found the switch in working order, the solenoid is activating. I found the tray arm bent out of shape, I reshaped the arm, and tested the unit it is now working as designed. Job complete."
Near Austin, TX 78727
Kayman
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 Arrived onsite for dishwasher with upper rack that won’t seat into place causing the door not to shut. Upon inspection I found the roof of the tub sinking down causing the spray arm to hit or get stuck against that upper rack. I was able to push the roof up into correct position and I installed the upper rack. I tested the unit through diagnostics and heard the drain sounded very loud and scratchy like something stuck in the impeller. I removed the drain pump and vacuumed out the cavity. I removed a piece of plastic from inside the drain. I retested the unit and it is now working as designed. No leaks were detected during time of service.
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite and replaced the icemaker. Unit is now operating as designed.
Near Temple, TX 76502
Al
Job Details: 10/30/2020
WASHER MAYTAG MHW5500FW0 Arrived on site and inspected front load washer not completing cycles.Found the UI display was cycling through all selections without being selected. Not able to place unit into diagnostics test mode due to malfunctioning UI.Ordering the 2 piece UI and will return with previously ordered parts.Customer advised the parts are PSPOffice to reschedule the customer.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10911042 (PANEL CONTROL WHITE W/CHROME KNOB) and 1 W11218376 (CONSOLE -WHITE)
Near Temple, TX 76502
Al
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW5100HC0 Arrived on site to install previously ordered parts.Did a complete rebuild of the washer.Reassembled the entire unit and unit now operates as designed.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
RANGE WHIRLPOOL RF368LXPB0 Arrived on site for range 2 burners not operating properly. Upon arrival customer informed that issue is RF burner not heating properly. Tested and inspected unit and found failed switch. . Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time. .; ordrng 1 SEENOTE (RUN CC)
Near Georgetown, TX 78633
Paul
Job Details: 10/30/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Ms stated the unit started working again. I tested the temp and found it at 0 degrees and working as designed. I found the control not functioning properly and not turning off. After inspecting the pictures taken of the evaporator from the previous visit I could see the unit is not defrosting correctly. Will need to replace the control and possibly the evaporator thermistor or reposition the thermistor and mount it with foil tape and a zip tie. Ordering WPW10383615 thermistor & W11293202 control box. Office to RS.; ordrng 1 W11293202 (CONTROL BOX) and 1 WPW10383615 (thermistor)
Near Waco, TX 76712
Jonathan M
Job Details: 10/30/2020
WASHER MAYTAG MVWB965HC0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control panel and tested unit. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DRYER MAYTAG MEDB765FW0 Arrived on site and installed new sensor harness. Tested operation and found unit working properly. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 10/30/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to replace sump and motor. Replaced motor test unit and unit test good job complete. Customer got a Pl autho. No leaks present at this time.
Near Austin, TX 78704
Jacob
Job Details: 10/30/2020
RANGE KITCHENAID KGSS907SSS00 Arrived onsite for unit giving off a small gas smell during use. Tested unit. Did not get same gas smell. Unit is working as designed. No leaks at this time. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. Unit is preheating and working as designed at this time . Job complete.
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SMHZ00 "Arrived onsite and site and found broken wire in cabinet, No voltage to the new icemaker. Prior company replaced icemaker and control and valve."
Near Moody, TX 76557
Jonathan M
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF532SMHZ03 Arrived onsite for refrigerator that is still not cooling. Inspected unit and work area. Found evaporator cover in a light frost. Tested unit in a forced defrost and found unit would not heat. Went into diagnostics mode and tested the defrost circuit and found it showing open. I called Techline and spoke to Chris SR# 7729058218. He had me run several tests through the wires and advised the issue is with the upper harness and control. Ordering parts and office will need to contact customer for reschedule date due to out of stock parts. ; ordrng 1 WPW10216622 (harns-wire) and 1 WPW10637328 (cntrl-elec)
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS2
Near Elgin, TX 78621
Scott
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site for wash cycle not starting . Controls are responding to commands . Ran diagnostic got latch and float switch error code . Couldn’t find any issues with latch . Did find float sticking due to some scum build up . Cleared gunk out . Switch tested normal . Did instruct customer on a monthly cleaning to remove soap and hard water build up . All checked normal in diagnostics wash . No water leaks detected at time of service. Job complete .
Near Killeen, TX 76542
Al
Job Details: 10/30/2020
REFRIGERATOR FRIGIDAIRE LGHB2869LF1 "Arrived on site and inspected french door refrigerator not cooling in the refrigerator compartment.Temperatures were 38 degrees in freezer and 48 in refrigerator compartment.There was an ice buildup on the evaporator cover in the freezer compartment.Called Frigidaire techline and spoke with MICHAEL FILE #84033618Was told the unit is not defrosting due to open (defective) bimetal.Ordering the bimetal and will return with previously ordered parts.Office to reschedule the customer NOTES-CREATED BY TECH:Bi metal, damper restriction. Not defrosting due to open bi metal, look at coils.Michael # File # 84033618Bi metal part# 242046001 ; ordrng 1 242046001 (DEFROST THERMOSTAT )"
Near Belton, TX 76513
Tyler
Job Details: 10/30/2020
DRYER SAMSUNG DV231AEW/XAA Arrived on site for dryer that will turn on but not run a cycle after the start button was hit. Upon arrival I could not find any error codes or indications that there are any hardware or software failure so I disassembled the unit and immediately found the belt was shredded and broken then verified and checked the idler pulley to make sure it was still intact and it was then I verified that the four roller wheels were also functioning as designed. Also check continuity and on test on the IV thermostat and fuses as well as heating element and also verify the proper 240 Voltage From the power outlet to the dryer. After installing needed part I was able to reassemble and test dryer.unit now functions as designed call complete.
Near Austin, TX 78738
Luis
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for no ice. Found optics not powering burn mark on optic replaced optics under company warranty. Installed new optics found when optics installed no power with optic removed from housing led powers on small break in black power lead.
Near Austin, TX 78737
Luis
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site for water and freezing issues. Unplugged damper had fun running diagnosed air migrating around dealer control,added sealer between liner and control housing till no air was felt entering around housing."
Near Buda, TX 78610
Jacob
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to repair unit with cracks at the bottom. Used liner repair kit. Told customer to allow 24hrs or more. To allow epoxy to dry. No issues at this time. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE AMANA AMV2307PFS3 Arrived on site to test unit for fan not working. Job complete.SR#7729172114
Near Kyle, TX 78640
Jacob
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW5620HW2 Arrived onsite to replace parts ordered by previous tech. Replaced both controls. Tested unit. Unit test good. No leaks at this time. Job complete
Near Georgetown, TX 78633
Paul
Job Details: 10/30/2020
FREEZER GE GSS25GMHJCES Arrived onsite for a refrigerator with the FC light not working. I found the correct voltage to the LED but it wasn’t illuminating. I replaced the LED. The light is working as designed. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for the refrigerator ice maker not working properly and freezer compartment not cooling properly. During testing found that error code E5 ice maker timed. Upon inspection found that the freezer evaporator is frozen solid causing the ice maker issue and the cooling issue inside the freezer compartment. Will need to replace evaporator fan and thermistors.
Near Andice, TX 78628
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to diagnose a microwave that is tripping the breaker. Tested unit and found lower interlock failure. Replaced interlock assembly and tested unit. Found all is functioning properly at this time.
Near Leander, TX 78641
Jonathan S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 (JO) Arrived on site for cooktop with center burner not working properly. The customer stated that the flames were not going as high as they previously had when they first received the cooktop. We found the burner working as designed and informed the customer that the flame heights were at the proper height. He stated it use to boil water faster. . We then checked the orifice which was cleared. Showed customer if we adjusted flame height any higher it would put the flame to high. Attached picture of flame to SD-pic. Called techline and spoke with Robert. He stated unit is operating as designed. (Sr# 7729164201). Unit working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 10/30/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven door damage. Upon further inspection, I found the oven door outer glass broken out and the handle sitting inside the oven. I removed the remaining trim of the outer glass and replaced it with new. Tested the door and it’s opening as designed. No gas leaks detected during service, job."
Near Bastrop, TX 78602
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer making loud noises durning spin . Found oil leaking from gearcase . Ordering gearcase ,slider and AUTHO . No water leaks detected at time of service. Call to set return ; ordrng 1 AUTHO and 1 W10734521 (slider) and 1 W11455453 (GEAR )"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace failed console, after replacing, unit tested good."
Near Austin, TX 78701
Matthew
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer not draining properly. Upon arrival customers current load was excessive. Put unit in diagnostics and found stored error code F0E5/F0E2 for off balance load and over suds. Ran auto test and unit passed all cycles. Customer instructed not to over load washer and also be sure to select correct cycle type (bulky...) the washer tub should not exceed mid way. Also, be sure not to exceed recommended high efficiency detergent. Customer is using High efficiency pods and should not exceed one pod per cycle. Over filling and over suds will disrupt the spinning cycle and cause the unit to stop prematurely and leave clothes wet. Job complete. No leaks present at this time."
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW8900BW0 Arrived onsite to install previously diagnosed parts. I installed the bearing kit and tub seal. I ran a auto diagnostics test and all tests passed with no leaks detected during time of service.Job complete
Near Kingsland, TX 78639
James
Job Details: 10/30/2020
WASHER WHIRLPOOL MVWB835DW4 "Arrived on site and installed new gearcase, slider, basket and wash plate. Tested operation and found unit working properly. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
WASHER MAYTAG MVWB855DW1 "Arrived on site to inspect washer for stopping mid cycle, tested in diagnostic and found 2 overload codes, instructed customer on proper use, tested functions and found no issue with pump or spin. Complete"
Near Georgetown, TX 78626
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for intermittent issues with console, checked for burnt wires due to intermittent power, breaker amps were correct and all functions worked. Ordering control due to intermittent issue. Office to reschedule; ordrng 1 W11204487 (CONTROL )"
Near Marble Falls, TX 78654
James
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Arrived on site and installed new controls and thermistor. Tested operation and found unit working properly. Job complete
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site and tested operation. Found unit will not drain. Vacuumed water from unit and accessed drain pump. Found chopper has come off of pump. Removed chopper parts and reassembled. Unit tests good. Job complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS Arrived on site to test unit for fan not working. Found main wire harness fan connection had wires completely chewed apart. Found fan shroud/housing had signs of chewing(took pics). Failed to call tech line within hours of operation. Will need to document issue with tech line and SR#.; saved tckt
Near Seguin, TX 78155
Noah D
Job Details: 10/30/2020
RANGE WHIRLPOOL WEE510S0FS "Arrived on site to inspect oven for not opening, upon inspection found the latch open and was able to work oven. Instructed customer on proper use. Complete"
Near Austin, TX 78704
Matthew
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived onsite for unit not cooling in RC/FC. Ran diagnostics, found thermistors, and fans to be running. No frost pattern. Compressor was lightly humming but would it cool. Unit has a sealed system issue. Need to order compressor, evaporators, oil less gages, dryer and access valve. Will need sealed system technician scheduled for 2 hrs. Office to reschedule. ; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (VALVE ) and 1 W10865322 (evaporator) and 1 W11025999 (compressor) and 1 W11035643 (evaporator)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for customer complaint of light not working, found failed modules, I replaced modules, unit tested good."
Near Horseshoe Bay, TX 78657
James
Job Details: 10/30/2020
REFRIGERATOR JENN-AIR JS42PPDUDB02 Arrived on site and tested operation. Found unit not cooling but fans running. Tested compressor and found compressor not operating and inverter giving 3 flashes indicating inverter failure. Tested compressor terminals and found compressor good. Installed tester inverter and the compressor began to function properly. Inverter is currently out of stock. ; ordrng 1 W10629033 (inverter box)
Near Austin, TX 78730
David Z
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KSCS25FVSS00 "Arrived on site to diagnose refrigerator beeping and not cooling. Performed diagnostic. Unit was on when I got there with no sound coming from it. Lights were on. Was able to get unit into diagnostic mode, where half the components didn’t respond and were dead. Power cycled unit and it just beeped and constantly reset over and over. Unit needs a New Hv control and possibly a Ui / control as well.
Near Austin, TX 78747
Leonardo
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for blower not working on speed 2 only works on speed 1. Test unit and found shorted control and blower. Replaced both parts test unit and unit test good job complete.
Near Austin, TX 78717
Jimmy J.
Job Details: 10/30/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to replace previously diagnosed parts. Installed new UI and control. Powered up washer and WIFI would not connect to customers phone. After five attempts the washer WIFI allowed normal functions. Tried starting a wash and would not start cycle after holding start for three second countdown. Placed in diagnostics and lid lock engaged, but would not keep the lid locked and lid was opening and closing as if it wasn’t locked.
Near Georgetown, TX 78626
Andy
Job Details: 10/30/2020
OVEN WHIRLPOOL GR563LXSS2 Arrived on site for range not working after pop sound. Tested and inspected unit and found failed terminal block and power cord. Removed failed parts and replaced with new. Tested unit and all operations are normal.
Near Cedar Creek, TX 78612
Scott
Job Details: 10/30/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for unit not re registering when coins are deposited. Replaced both control and coin drop. Unit is now excepting when coins are deposited. Tested unit all checks good no water leaks detected at time of service job complete. Still waiting on key issue .
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site and replaced console diagnosed on previous visit, after replacement insured washer is operating properly, job complete"
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
DISHWASHER GE GDF620HMJ2ES Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found diverter hose leaking at pump connection. Diverter will need to be replaced to complete repairs as hose is attached to diverter from manufacture. ; ordrng 1 WD19X25278 (DIVERTER KIT)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site to inspect fridge and install parts per last tech, replaced cover as well as the evap harness, zip tied sensor to evap, replaced clamps, replaced console of deli drawer. Put hardware back together. All functions started on fridge and cooling started. Complete"
Near Kingsland, TX 78639
Jonathan S
Job Details: 10/30/2020
RANGE JENN-AIR JGRP548HL00 (JO) Arrived on site to install previously diagnosed parts for a range where the flame was not igniting in the right side oven. Found spark module harness grounding to chassis. Replaced spark module and harness. Unit began working as designed and informed/showed customer that it was lighting/igniting. Call complete.
Near Austin, TX 78738
Richard
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator ice maker not working. Ran diagnostics and found error code E1 for not cold enough. Temperature in the freezer compartment is good. Temperature in ice box compartment is good. Ice maker passed all tests and filled with water. Previous repair that was done corrected the not cold enough issue. The refrigerator just needed to be unplugged and reset. So did that and advised customer to monitor. Complete
Near San Marcos, TX 78666
Andrew
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL AMV2307PFS "Arrived on site to test unit for not heating. Found unit is heating but turns off once magnetron gets hot.
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/30/2020
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for a washer that would not make selections. Inspected unit and work area. Found unit was trying to go into a drain initially when powered on and would not change cycles. Attempted to unlock the control lock and power unit off and change selections. And it would try to change the elections but would not allow the unit to start any cycle due to trying to drain out. Removed pressure switch , Replaced control and tested unit. Unit is working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site to inspect washer not working and lid locked. Upon further inspection, customer advised that the wiring at the outlet was corrected and when they went to test the washer, sparks came out from the unit and it shut off and the lid locked again. I attempted to place the unit in diagnostics to get the lid unlocked and it failed. Following the tech sheet, I tested voltage and it showed 125V. I tested the control and found it not providing the correct voltage. I removed and replaced the control and tested. When I went to manually test the drain pump to get the water out of the unit, the control popped again in the same place; a solenoid located in between the J6 and K4. I contacted techline and explained my findings and they recommended testing the drain pump. When I tested it, I found only .1ohms. Techline advised they were adding documentation to previous SR#7728846646. I tilted the unit back and found a maroon colored debris coming from the dra
Near Cedar Park, TX 78613
Kayman
Job Details: 10/30/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite for dishwasher showing error code for drain issue. Upon inspection I found water standing in the tub. I vacuumed the water and inspected the drain pump. the drain pump had a piece of something lodged in the impeller causing the unit to not drain and to show the error. I cleared out the drain pump and reinstalled. I tested the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER GE GDF520PSJ2SS "Arrived on site for customer complaint of unit not heating, found no rinse aid was being used, found heating element and circuit tested good"
Near Briarcliff, TX 78669
Brandon
Job Details: 10/30/2020
OVEN GE JT915SK5SS "Arrived on site for customer complaint of unit not finishing cleaning cycle, found f9 error code, I replaced control tested good."
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer not heating. I inspected the unit and work area. I tested the unit and found it not heating. I inspected the thermal fuse, heating element, thermostat, all checked good. I checked voltage to the unit and it is getting 240 volts across l1 and L2. I am ordering the heat switch WP8578352, blower wheel thermostat wp8318268.; ordrng 1 WP8318268 (thermostat) and 1 WP8578352 (swtch-temp)"
Near Spicewood, TX 78669
Brandon
Job Details: 10/30/2020
DISHWASHER JENN-AIR JDTSS246GP0 "Arrived on site for customer complaint of top rack falling off, found tracks broken, I replaced left and right track, unit tested good.
Near Round Rock, TX 78681
Kayman
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived onsite for refrigerator frosting up on RC evaporator cover. I found all thermistors passed diagnostics I also found fans running but the RC fan sounded pound like hitting ice. The unit is too frosted to defrost with a steamer I am ordering a drain pan and returning with the fan scroll thermistor and controls. Pan (W11162078) Returning tech please call techline for assist. ; ordrng 1 W11162078 (pan-drip)
Near Austin, TX 78749
Kevin
Job Details: 10/30/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived on site and apartment resident is complaining to apartment maintenance that there is not enough water in the washer. This washer measures each load and adds the minimum amount of water needed to wash the clothes. This is how washer saves water and energy. Deep water wash changes this slightly but washer will never be “full of water.” Ran all functions in diagnostic cycle and everything checks good, no error codes found or generated. Washer is operating as designed. No adjustment or replacement of parts can change the operation.
Near Austin, TX 78758
David Z
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer throwing F5 error and just beeping. Found the lid lock stuck and lid would not open. Replaced lid latch and retested. New latch is actuating properly and working as designed. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/30/2020
DRYER WHIRLPOOL WED5100HW0 "Arrived on site for customer complaint of unit not drying, found failed UI console, called tech line, I replaced console that customer had, unit tested good. Voltage tested good. SR# 7729168095"
Near Austin, TX 78759
Wesley
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4800XQ4 Arrived onsite and found suspension failing. Ordering suspension to repair. Advised customer on repair. ; ordrng 1 W10780048 (suspension)
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/30/2020
OVEN KITCHENAID KOSE500ESS04 "Arrived on site for installation of previously diagnosed parts. Installed control, UI, fuse, and blower. Ran pre heat and oven is operating as designed. Job completed."
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
RANGE KITCHENAID WFG510S0AB1 Arrived on site to inspect range for possible gas leak. Tested unit and did not register any leak with gas leak detector at this time. Advised homeowner on findings.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site to install previous diagnosed parts. Removed failed UI and control, installed new. Performed diagnostics mode and tested ice maker operation. Tested all other components. All tested good, no water leaks detected."
Near Georgetown, TX 78626
Cliff
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace previously ordered parts for oven. Verified F6E4 error in unit, unfortunately error is for a control and user interface miscommunication. Panel and control will need to be replaced along with blower to complete repair. Office will need to set return appointment due to part availability. Panel and control will need to be replaced individually with power reset in between to prevent issue with serial communication between parts. and 1 W11297709 (CONSOLE )"
Near Austin, TX 78750
Wesley
Job Details: 10/30/2020
REFRIGERATOR WHIRLPOOL WZC3122DW Arrived on site and used pads to dampen noise. All else checks good. Unit is cooling properly. No alarm at time of service. All checks good.
Near Buda, TX 78610
Kevin
Job Details: 10/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site and inspected refrigerator and found shaft between motor and ice and was not transferred over when door was replaced. Will need to order a new one; ordrng 1 W11228132 (SHAFT)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL WDF510PAYS6 "Arrived on site for: Will not heat/dry. Replaced the heating element and still not working. no heat or steam at end heating element was corroded and split - dishwasher runs and works just no heat or steam and not drying. Ran diagnostics and no error codes came on. Customer replaced heating element and when old heating element went bad it may have caused the control to lock out the heating function. When this happens a full diagnostics must be ran for the function to unlock and operate as designed. Also explained to customer that using a rinse aid in their dishwasher and choosing normal, high temp, and heated dry will get the best drying performance out of the dishwasher.
Near Georgetown, TX 78633
Cliff
Job Details: 10/30/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave that is not heating. Found failed magnetron in unit. Replaced magnetron and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78748
Leonardo
Job Details: 10/30/2020
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site to test unit for unit not draining. Test unit and found brown wire to drain pump was not connected to pump. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 10/30/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit making a metal on metal screeching noise at the beginning of spin and per tech lines recommendations, I removed and replaced the drive block and spin basket and calibrated the unit then tested. Unit continued to make the noise. I removed and replaced the gearcase and calibrated and retested. Unit continued to make the noise but louder. I contacted techline and spoke to a Steve and advised him of my findings and repairs per their recommendations and provided file #7728033606. Steve recommended to replace the outer tub, spin basket, gearcase, splutch assembly, and drive block one more time and advised this is being documented on the same SR#7728033606. I advised the customer of the repairs and tech lines recommendations. I am ordering the gearcase, cam, outer tub, spin basket, drive block , CNOTE-2 HR JOB and CNOTE-LSO and office to schedule return service. No water leaks obser
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived in site for dryer making a noise. I inspected the unit and work area. I tested the unit. I could hear the noise coming from the interior of the dryer cabinet. I gained access to the cabinet and I found the belt was loose, and paper was stuck in the motor. I removed the paper, and installed new guide wheels, belt and tensioner pulley. I reassembled the unit and tested it again. The dryer now sounds normal and the customer approves. Job complete."
Near Austin, TX 78741
Jacob
Job Details: 10/30/2020
DISHWASHER FRIGIDAIRE FFBD2412SS0A "Arrived onsite for unit not having any power. Tested unit. Unit was not powering on. After further inspection, found that the plug for the unit was not fully inserted. Plugged in unit. Tested unit. Unit test good. No issues at this time. Job complete"
Near Pflugerville, TX 78660
David S
Job Details: 10/30/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for cooktop rusting. I inspected the unit and work area. I found the cooktop rusting on all surfaces. I replaced the cooktop and hinges. I reassembled the unit and tested all burners. The unit is working as designed. Job complete.