"Arrived on site for no cool and loud noise in fresh food evaporator. Found upper section warm,no air flow,attempted to remove cover found ice build up preventing cover removal. Unit will need a new cover,part research for fresh food evaporator thermistor customer will defrost unit before next visit. ; ordrng 1 DA97-08724N (Cover) and 1 DA47-00322J (Heater) and 1 Evapthermistorfreshfood (Evap thermistor fresh food)"

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found on arrival ice bucket was full but melting together. I then found bucket not sealing in place due to broken locks. Found air leak into ice box melting and refreezing ice. Will need findings reported to techline the following morning with sr#7733737943. Call complete ; ordrng 1 Cnote (Need findings reported to techline)

"Arrived on site for washer tripping breaker during finale spin/drain cycle. Upon arrival confirmed issue and found breaker tripped with washer shut down. Found f5E2 lock failure. After further testing I found the following results100ohms (bad-lidlock j6-1&2) 21.3ohms (good-drain pump), motor windings were at 5.5ohms on arrival raised to 6.7-7.3ohms after a few tests and was over heating. Will need office to get autho for replacement of control, latch, and motor replacement before rescheduling ; ordrng 1 W11026785 (Motor) and 1 Cnote (Needs autho)"

"Arrived on site for refrigerator that is not going the refrigerator section. Inspected unit and work area. Confirm the customers complaint and remove the evaporator cover. Found ice buildup inside of the air channel that leads down to the refrigerator section causing this issue. The customer advised that while she was on the line with customer service, they advised her to try to turn the temperature dial inside the freezer to allow more cold air into the refrigerator section. When she did this, the knob and stem broke off of the control. I did confirm this issue but I also found some of the tabs on the backside of the evaporator cover broken. Steamed out the iceman set the position to the recommended setting. Went to order the evaporator cover but found the part not listed properly. I called Whirlpool Techline and spoke to JR SR# 7733848868. He advised that the part number does not reflect the actual part number on the schematics and will need to be researched through our parts distributor. He advised to send in for research and that whirlpool and our distributor will find the necessary parts to order. Ordering evaporator cover and the office will need to contact the customer about a return date due to unknown availability.; ordrng 1 Research (Evaporator Cover)"

"Arrived on site to test unit for gas leak, tested unit found nothing unusual gas is igniting, when oven burner kick off, a small amount of gas is released but well with in normal range, flames are burnering clean with no orange flames, slightly adjusted oxygen mixture for oven burner, called tech line and presented my findings SR#7733797758, unit is running as designed job complete"

"Arrived on site to replace previously diagnosed FC door, replaced door, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for F8E0, tested unit found code present, unplugged thermostat the fan attempted to turn on but its ceased, replaced blower fan is now turning on, pre heated unit to 350, unit is now running as designed no leaks detected job complete"

"Arrived on site to test unit for loud noise and temperature loss, tested unit found unit at 0 and 38 degrees, crackling noise on the back due to tape flapping around condenser fan vent, no frost buildup on evaporator, damper is working good, compressor is turning on when asked too, unit is running as designed, advised customer to monitor unit and if it happens again call us back

"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived on site to test unit for oven not igniting. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit pre heated to 350 job complete.

"Arrived on site to install heater support. Installed missing support, home is still under construction. Water and power off so not able to test. Job complete."

Arrived on site to test unit for fuse blowing when you close the door. Found last company had connected all the wires backwards and switches in the wrong place. Wired all wires correctly and switches correctly test unit and unit test good job complete.

Arrived on site to test unit for unit not heating and making loud noise. Test unit and found bad high voltage magnetron capacitor and diode. Will need to replace all 3 parts

Arrived onsite for refrigerator not cooling in either compartment. Upon arrival inspected unit. Both compartments are hot. Checked evaporator and had no frost pattern. Checked compressor compartment and compressor pulling .6 amps. Unit has Sealed system issues. Customer believes unit has 5 yr sealed system warranty. Customer will reach out to LG directly.

Arrived onsite for washer not operating. Upon arrival found control completely non responsive. Also water was in tub. Found connector to drain pump failed and control was damaged. Secured drain pump connector and replaced control. Unit is now functioning properly. Job complete

"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival found ice bin frozen in place. Tried putting unit in defrost but did not defrost enough to pull out. Per Samsung service pointer unit is having ice room issues. Per pointer unit would possibly need Ice maker, silicon, ice bucket and valve.Service kit is not available at this time and no ETA. Customer will contact office if moving forward. DA82-02697A ice maker service kit (OUT OF STOCK- NO ETA) , DA97-14474C ice bucket, silicon WP482338, and valve."

"Arrived on site ,replaced bake element .

"Arrived on site ,replaced condensation drip pan . Also secured heater back to evaporator. No water leaks detected at time of service. Job complete"

"Arrived on site , replaced left front element . Tested and all rings are properly heating . Job complete"

"Arrived on site for washer vibrating and making banging noise . Customer is also having issues with clothes tangled. Ran diagnostics for error codes 0-5, 0-9, 1-2. Ran test wash all checked normal. No oil and slider is in good shape .Did do small adjustment to feet . Did instruct customer customer on proper loading of clothes . No water leaks detected at time of service. Job complete"

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new timer and tested unit and found unit operating as designed. Job complete.

Arrived on site to diagnose a dishwasher that is not drying dishes properly. Upon inspection found no codes stored and all functions operating as designed. I asked customer if she uses rinse aid she says no that she is afraid to use it because she does not want to ingest chemicals. I advised customer that the unit is operating as designed and that using rinse aid to help dry the dishes better she understood this. Job complete no weeks found it time to visit.

Arrived onsite for oven the burns peach cobbler. Upon arrival I performed temperature tests and found that the unit was off by 13* I calibrated the unit down by 10* and explained to cx what I had found and done. Tested unit and found unit operating as designed. Job complete

Arrived onsite for to install previously diagnosed pat. Upon arrival I installed new right side door gasket. Unit is operating as designed. Job complete no leaks

Arrived onsite to perform a carbon monoxide tested on a rang oven. I performed test with an carbon monoxide detector wit the oven on and off and also with the burners on and found that the detector did not go off indicating no carbon monoxide detector. I noticed that one of the burners would sputter when set to simmer I adjusted this And found burner operating as designed. Unit operating as designed job complete.

"Arrived on site for refrigerator RC not going bellow 47?. Customer stated unit is now working but taken 2 days for refrigerator to reach temperature and was frost buildup on damper. Inspected unit and work area. Measured temperature in FC and RC and found good temperatures. Inspected door seal and found both door sealing. Performed diagnostics mode and tested component operation. Found all components operating as designed. Spoke with customer on to insure door are shut, from customer description it possible door was not closed. No water leaks detected during service."

Arrived on site for washer not draining on heavy cycle. Customer stated that they washed a bed spread on heavy and it didnt drain. Inspected unit and work area. Performed diagnostics mode and tested operation. Found all components working as designed. Tested heavy cycle and found operating. Informed customer to wash large items on bedding cycle. No water leaks detected during service.

"Arrived on site to inspect dishwasher not dispensing detergent. Upon further inspection, the customer provided a clear glass that was fogged up and I could see leftover white detergent on the inside of the glass. I placed the unit in diagnostics showing no error codes. I removed the outer door panel to monitor the dispenser functions and tested the unit. I placed my multimeter on the black wire at the junction box to monitor amp draw to the components. The unit is operating as designed. Customer advised that they have a filtration type system to the water supply of the home. I found the rinse aid dispenser dial set too high and explained what can happen with the dial at that setting with the filtration system. I made recommendations for use and care, as well as, detergent and rinse aid us. Customer questioned if they could use liquid plumber in the unit and I advised that they should not use it, bleach or vinegar as all will cause damaging issues with the unit. No water leaks observed during service, job completed."

"Arrived on site to diagnose a cooktop with a cracked glass top. Was able to take pics of issue, but homeowner informed me they cancelled call as whirlpool was giving them a discount on a new unit and they already decided to replace unit. No services were performed today."

Arrived on site for washer making a loud noise. Upon arrival customer described issue they were having but stated after allowing the unit to run continuously the issue had stopped and they were able to restore all functionality back to the unit. Upon entering diagnostics I found no signs of error codes or failures during testing. I did however find that the drain hose was shoved into the stand pipe too far causing a natural siphon not allowing unit to fill properly. Its likely this had led to the unit going into a flood mode and once customers allowed flood mode to end all functionality was restored. Inform customer to allow unit to run and if issue comes back to let us know. Washer functioning as designed with no leaks during test. Call complete

Arrived on site for washer not drying . Ran diagnostics. For latch error code . During diagnostics latch clicked couple times trying to lock . Replaced latch . Ran both single and auto tests . All checked normal. No water leaks detected at time of service. Job complete.

Arrived on site for a job that has broken glass. Inspected unit and work area. Checked with claims and was advised that authorization and photos had been given for this customer. Replaced the cooktop glass and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a refrigerator not producing ice. Upon arrival the customer stated the IM began working again, but had stopped for several days. I checked temps and found the FC at 6?F, the RC at 38?F, and the IB at 16?F. Upon further inspection I found the IB completely full of ice. I then harvest and ran the fill on the IM and found it ran as designed. I called techline and spoke to JR and kept SR# 7733305103. JR recommended replacing the main control. I replaced the control and the unit is now as designed. Call complete."

"Arrived on site to replace previously diagnosed stops. Replaced stops, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for ice forming underneath ice bin. Found a sheet of ice underneath ice bin. Removed ice and completely inspected ice maker, ice box ice door and all components for signs of leak or air gap. Notice ice box was not sealing properly to rear of unit and excessive ice accumulation on rear wall from air leak. Sealed ice box with rear of RC linear as no other issues found. Advised customer to monitor. Fascia heater receiving proper voltage(120vac). Ice maker running as designed. Valve opening and closing properly. Fill tube heater engaging. No ice maker error codes.

"Arrived on site to tts unit for door falling hard/no resistance when opening. Found right door spring came loose. Reattached hinge to spring, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for not cooling. Found compressor running, evap motor working as designed. But absolutely no frost pattern on evap. Unit is a R600 unit.

"Arrived on site and inspected refrigerator and found icemaker is frosted over. Spoke with SW and found liner is warped. Air gap cannot be corrected, due to liner, refrigerator cannot be repaired, job complete"

"Arrived on site for a refrigerator that is leaking water out of the ice tray. Inspected unit and work area. The customer advised that the icemaker tray seemed bent and bowed potentially causing the issue. I did confirm that the icemaker tray had broken off of the motor causing the issue. The ice tray would fall forward and dump out most of the water. Replaced the icemaker and tested the unit. The unit began to work and operate as designed.

"Arrived on site for a microwave that is adding time, losing time, and is opening the door during the cycles. Inspected unit and work area. The customer advised that the unit started acting up after she cooked rice in a Pyrex bowl uncovered for 12 minutes. She advised that steam was coming out of the microwave pretty profusely and after that, anytime she cooked, the unit was adding time or subtracting time or opening the door during her cook cycles. She advised this happened over the course of a two day period. And I plugged in the unit and ran the unit testing it with water and found the unit working four times in a row without opening the door or adding time. I asked the customer if she was using any specific functions of her microwave that might use the moisture sensor. She could not remember exactly what cycles she was using. The customer tested it again herself twice and could not get the unit to fault. I did advise the customer that it is possible that with the steam accumulation during that rice cooking cycle, it may have affected her controls until they completely dried. Went through the user manual and did find that the manufacturer requests a lid to be used or saran wrap to be used when cooking items inside of the microwave. Went over user care guide with the customer explaining why they dont want open steam inside of the microwave. I called Whirlpool Safety and spoke to Kelly SR# 7733801016. She advise not to make any repairs at this point and that you would get the file notated. Call complete."

"Arrived on site and found ice bin is full, replaced icemaker anyway and it cycled immediately and filled with water. Job complete"

Arrived on site and cleared ice fill tube once again to freezer icemaker. Cycled icemaker and it fills with water properly. Replaced triple valve per tech line recommendation on previous visit. Confirmed water pressure is 50 psi to refrigerator. Recommended that homeowner observe refrigerator for correct operation. There is no other known parts that can address issue. Techline will need to be called again if issue continues

Arrived onsite to install previously diagnosed parts . Replaced lid switch. Test unit and unit now operates as designed. Calibrated unit no leaks present at this time. Job complete

Arrived on site. Found ice bin full unit has been making ice since LM adjusting heater fill tube.

"Arrived on site and replaced heating element diagnosed on previous visit, after replacement dryer is working properly and heating normally

"Arrived on site and found wash motor solenoid has failed due to water leaking. Attempting to replace it has made leaking worse, A confident repair cannot be made due to the age of the dishwasher. No further repair should be attempted, job complete"

Arrived onsite for ON LOW OVER HEATS - HIGH SETTING IS MORE MEDIUM HEAT - CANT ADJUST FLAMES GAP IN FLAMES / ORANGE. Upon arrival test all 5 cooktop burners and all 5 burners operate on low medium and high correctly. Unit operates as designed with no orange flame. Uploaded picture on SD. Test oven by preheating to 350. Oven heated correctly.

Arrived onsite for Dispenser wont latch closed. Upon arrival found dispenser door dose not stay closed. Need to replace dispenser. Replaced dispenser. No leaks present at this time. Job complete

"Arrived onsite for NOISE LIKE TINGLE BELLS. Upon arrival ran diagnostics,and there were no saved error codes. Ran an auto test and test completed with no un ordinary sounds. Ran a quick cycle and also normal sounds.Asked tenant if noise was all time or intermittent. He said intermittently and with only certain things he washed. Both maintenance department and myself could not duplicate the sound. Unit operas designed. No leaks present at this time. Job complete"

Arrived on site for dishwasher upper rack wheel broken. Inspected unit and work area. Found left adjuster broken. Removed adjuster and installed new. Tested rack operation. Performed diagnostics mode and test cycle. Unit is operating as designed. No water leaks detected during service.

"Arrived onsite for Not Making Ice. Upon arrival inspected unit and found water level sensor is corroded and has broken wires at harness and therefore not making a call for water from valve.Also found pump making a rattling noise. noticed harness is corroded and wires are brittle. Need to replace harness and pump just to be able to check operation. Installed new pump and new harness. There is now a call for water at the valve ,but valve is just humming and needs to be replaced. Replaced valve and unit now operates correctly.

"Arrived on site for washer making a squeaking noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off load balance. Ran test cycle and found unit squeaking. Gained access to gearcase and pulley. Found belt slip off of pulley. Correct belt and reassembled unit. Tested operation and all tested good, no water leaks detected during service."

Arrived on site for a refrigerator that has LED lights out in the freezer and refrigerator sections. Inspected unit and work area. Confirm the customers complaint and found three lights on the top working but all the other lights out. Checked the side refrigerator modules and found he upper right module out. Replaced that module and found the side lights come on but not the freezer or several upper lights. Advise the customer that we would need to replace the freezer module as well. Replaced the freezer module and tested the unit. The unit began to work and operate as designed.

"Arrived on site for a washing machine that is flashing an F9 E1 (long drain) error code. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found an F9 E1 and F3 E1 (pressure system fault) error codes. The customer stated that his wife consistently uses too much soap to where the unit will show a suds error message. He did advise this happened on multiple occasions. He stated that they had cleared out the drain using a shop vac and that since then, it has worked the last dozen cycles without failing. He just wanted to make sure that the unit was working properly. I did run the unit through a diagnostic cycle and found all working as designed. I did advise the customer that it is possible that the oversuds issue may have caused the long drain issue due to suds potentially getting inside of the pressure hose and not allowing the unit to recognize that water had completely drained out of the unit. He did state that water has always been removed from the basket but they still had that code. Advise the customer to keep an eye on the unit and call back if further issues persisted.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the valve and found that the valve was missing inlet thermistor. It was not even installed on the pin connector. Advised the customer that that was probably the issue with her unit as the unit could not determine water temperature. Replaced the valve and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.

Customer purchased end caps W10874836 from work order 343584. Did not install parts.

"Arrived on site to test unit for Loud grinding noise during spin, tested unit found fail bearings, replaced bearings, tested unit, unit now running as designed, no leaks detected

"Arrived on site to test unit for no heat, tested unit found shorted heating element, replaced element, unit no running as designed, was not able to install dryer vent, due to a very tight working area, customer would need to vent and install for easier access, job complete"

"Arrived to inspect leak. I found the diverter gasket had failed, allowing water to leak down onto the CXs floor. I removed and replaced the sump assembly and tested. All functions returned to the unit and the leak issue was resolved. Operational test good, no leaks observed upon completion. I applied a second appliance discount due to multiple prior services for this CX, this year.

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, replaced ice maker, tested ice maker, IM running as designed, job complete"

Arrived on site to test unit for unit not turning on no power. Test unit and found switch at wall turned off. Turned switch on test unit and unit test good job complete.

Arrived on site to test unit for display foggy and unit tripping breaker. Will need to replace console both control boards and main harness.

Arrived on site to test unit for open close door error. Test unit and found bad 3 way switch. Replaced switch. Test unit and unit test good job complete.

Arrived on site to replace previously ordered parts for microwave. Painted shortchanged marks on interior liner and replaced rack rest. Advised customer that paint needs to cure for 24hrs prior to use.

Arrived on site to diagnose a refrigerator that is not producing ice. Found ice bucket full at time of service and advised customer on airflow through unit and item placement recommendations as to not block air channels. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a microwave with a light bulb stuck in socket. Found bulb base had separated from bulb and removed base from socket. Advised customer that bulb is not covered under warranty and homeowner will replace bulb.

Arrived on site to diagnose a refrigerator that is leaking in ice bucket. Found icemaker fill tube not in fill cup causing leak. Reset fill tube to proper position and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for dishwasher. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for front glass falling. Found glass falling due to broken handle trim. Could not find screw tried a screw to hold glass but the thread is broken. Will need screws and handle trim.

Arrived on site for microwave damaged. Inspected unit and work area. Tested microwave operation and found all work as designed. Found bottom plate damaged. Found cosmetic not covered. Customer will need to contact Whirlpool customer service. Unit is operating as designed.

"Arrived to inspect panel damage. I found the panel had melted a second time and I inspected. The CX had used the upper broiler for an extended time and the same issue occurred as found in the prior service. The broiler venturi had been set completely open by the original installer and I closed it to match the elevation of this area (approximately 750 above sea level) and tested. I gathered temperatures of the exhaust flue via thermography and attached to this service order. I contacted the mfg, tech Andrew and reported my findings. SR# 7733844707. I removed and replaced the control membrane assy and tested. Operational test good, no gas leaks detected during service. Contacted safety and spoke with Monica. I advised Safety of my findings."

"Arrived to inspect no ice. I found the unit was producing ice, but very slowly and the ice within the bin was wet and clumped, indicating refrigerator air leaking into the ice bin. I found the left door was leaning to the right and the lower hinge was bent down. I corrected the door alignment and hinge issue and tested. The gasket contacted the fascia as designed. I cleaned the condenser coils and lower unit area and sealed the drain tube assembly after verifying it was not plugged. I squared and leveled the chassis and set the door height on the right side to match. Operational test good, no leaks observed during service

"Arrived on site to inspect refrigerator with ice in the bottom of the freezer. Upon further inspection, I found water in the bottom of the RC section and FC section. I checked the drain tubes and found no water in the evap pan. Using my steamer, I steamed the drain tubes from the back of the unit and was able to get the lines cleared. I found the drain tubes had duck bills that were sealed closed. I cleared the duck bills and adjusted them and reinstalled the tubings. I recommended that the customer unplug the unit and defrost it

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Tested the ice maker and found it failed. Tested the water fill tube by testing through the ice maker and it dispensed water. I removed and replaced the ice maker and tested and unit is operating as designed. Cycled power to the unit to reset controls. No water leaks observed during service, job completed."

"Arrived on site. Found a split in water tube knuckle also found water leaking from push fitting on filter housing,replaced tube and housing,turned on water supply no leaks tested water dispenser no leaks.

"Arrived on site for loud noise. Removed compressor cover,power cycled unit let compressor run,gave compressor a little tug found loud noise from compressor holding pins and noise from discharge tube,adjusted discharge tube tightened compressor lock pins noise no longer present. Power cycled unit let compressor power off then power on no odd noise coming from compressor."

"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor, door gasket and oven bottom panel failures, I removed and replaced said parts and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for for range with left rear burner not igniting. Upon inspection I found that the burner head was clogged. I cleared and adjusted it and tested unit and found unit operating as designed.

Arrived on site for refrigerator needing previously diagnosed sealed system repair upon arrival reconfirmed issue. Recovered 6.17oz of refrigerant. Installed compressor and related parts. Pulled vac. Recharged system with 6.17oz of refrigerant and installed and updated control board with jig update. Found equalized pressures at 40 and run time pressures at 125/6 after 5 minutes and stable. Informed customer to give unit 24 hrs to stabilize temps and an additional 24hrs to make ice. Call complete

Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival installed required parts then reassembled and tested ice maker. Found it functioning as designed with no leaks. Call complete

"Arrived on site and found several LEDs on control board are not lit. After replacing control board all functions are operating normally and confirm that heating element is on at the end of the cycle. Recommend it to homeowner that dishwasher magic he used to remove excess salt on the interior of the dishwasher, job complete"

"Arrived to inspect washer not starting and randomly beeping. I entered error mode and found 26, 31, 27, 28, 29, unknown, and 3 were stored. The fist few were for out of balance detection, but the last was a locked motor rotor. I inspected the control area and found no obvious signs of damage and tested all loads. The motor, shifter and all other loads tested within mfg specifications. The unit will require the control

"Arrived on site to inspect microwave door open error. Upon further inspection, the customer described what the unit is doing and after several tests, I could not get the unit to duplicate the issue of the open door error. recommended replacing the switches. I removed and replaced the switches (3) and tested. Unit continues to operate as designed, job completed."

"Arrived on site to inspect wall oven smoking and then losing power. Upon further inspection, the customer advised they were using the unit and heard a pop then saw smoke coming out from above the control panel (photo) where I found soot on the cabinets. I inspected the control and found where a relay had shorted and burned and popped off the control and the ribbon on the control panel was melted.

"Arrived on site and showed customer how load and go icons change when different options are selected and how you can tell whether its off or on. No further repair is needed at this time, job complete"

"Arrived onsite to replace previously diagnosed parts. Before starting repair talked to customer and found unit was deemed non repairable by previous company.

Arrived onsite to replace previously diagnosed parts. Replaced control. Tested unit and unit is functioning properly. Job complete

Unit 5206. Arrived onsite for dishwasher not filling and making noise. Upon arrival found no water entering unit. Noise was from motor running dry. Upon further inspection found inlet valve connector not secured. Secured connector and tested. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on site for a range leaking gas. Upon arrival the customer showed me pictures of bubbling leak detector on the regulator. Upon further inspection I found a sever crack running down the regulator. I replaced the regulator and then tested the unit. I put leak detector on all connections again and could not find any leak. I then activated all burners and verified functionality. Call complete.

"Arrived on site for a washing machine throwing error codes. Upon arrival the customer stated the unit is not working, and prior it would just randomly change cycles and never be accurate on the UI. I put the unit into diagnostic mode and found stored error code F6E2 for communication error and F2E1 for stuck button. I cleared the error codes. I then tried to run a diagnostics cycle and found the buttons not working properly and the selections not responding. Upon further inspection I found the gearcase had significant oil indicating a failing gearcase. In order to repair the unit it will need a console, control, gearcase, and slider. I informed the customer on my findings, and they just want to repair the console and control. I installed both parts and then tested the unit. The unit is now working as designed. Call complete."

"Arrived on site for a refrigerator with no cool. Upon further inspection I found both compartments with no cool and no frost pattern. I also found the mullion significantly hotter than it should be and constantly running. I gained access to the back of the unit and found the compressor overheated and also constantly running. I checked amp draw to the compressor and found it at .8 amps. This indicates a control and SS failure. I also found the water line leaking at the valve, and a sign of a leak from the water line into the IM. Upon further inspection I I found the waterline to the IM actually cut in half. I informed the customer on my findings. The customer stated they were only trying to fix it temporarily before they remodel their kitchen.

Arrived on site to install previously diagnosed parts. I installed the valve and then tested the unit. The unit began working as designed. No leaks observed at the time of service. Call complete.

Arrived onsite and replaced display control to repair. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced the belt. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite to replace only the evap cover at customers option. Replaced the evap cover

Arrived onsite and found unit operating with failed pump. All checks good. Unit is now operating as designed.

Arrived onsite and found the door seal slot had been dislodged from the bottom right rivets. Bent slot as far back into place as possible. Advised customer on full repair requiring the replacement of the tub. Provided some advice on workaround options.

"Arrived on site. Removed bottom grill found exchanger line to evaporator heavily corroded uploaded picture unit will need an evaporator for a proper repair.

Arrived on site and found drain pump is not running. Remove standing water and found drain pump is jammed by pocket debris. Replace drain pump. Customer is aware after showing them what has caused drain pump to fail. Job complete

Arrived onsite for control issues and determined glitching and unresponsive touch panel. All checks good. Unit is now operating as designed.