We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78737
Robert
Job Details: 05/11/2021
Arrived on job for complaints of not washing. Ran diagnostics and found wash motor not working. Replaced sump and motor. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78751
Luis
Job Details: 05/11/2021
"Arrived on site. Removed evaporator cover,defrosted evaporator,replaced harness fan and cover. Powered unit on ran diagnostics fan no longer making loud noise,fans running properly,changed defrost setting to basic"
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Austin, TX 78737
Luis
Job Details: 05/11/2021
"Arrived on site for no ice and weak water flow. Found icemaker stuck gears not rotating defective icemaker,tested water dispenser weak water flow,tested water from valve good weak flow after filter head. Ordering a new icemaker,ice door valve,filter head and union ; ordrng 1 WR30X30095 (Icemaker) and 1 WR14X30263 (Filter head) and 1 WR57X25054 (Water valve) and 1 WR02X25048 (Union)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washer that is making unusual noise. Found cam warped and rubbing. Replaced cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site to inspect range not working properly. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Scott
Job Details: 05/11/2021
"Arrived on site ,replaced valve ( found hot and cold on valve clogged with debris . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Scott
Job Details: 05/11/2021
Arrived on site for cooktop flashing F47. Found modular had failed . Replaced module and UI . After repair left rear burner not working . Will need element . Element is not covered ; ordrng 1 WPW10396549 (LF ELEMENT )
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78758
Scott
Job Details: 05/11/2021
"Arrived on site for unit making noise at beginning of cycle . Ran diagnostics,no error codes . Unit passed diagnostics. Ran unit in a normal cycle with soap while working on another appliance . Couldn?t duplicate noise or any faults . No water leaks detected at time of service,job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 05/11/2021
Arrived on site to replace control board and vent. Replaced both parts and found control board was bad due to not sending power to ui. Will need to order another board office to reschedule. ; ordrng 1 W11410063 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator ice maker not working, water leaking from door, lights not working. Upon further inspection, I found the unit on and cooling as designed. Found all lights on and ice in the bin. Tested temps in the FC=10 degrees and RC=39 degrees. Inspected the deli control and the reservoir under it and all checked good. Inspected the deli harness and found none broken. Customer advised that the unit shut completely off/lost power and then came back on approximately one week ago. Also said when dispensing water, it makes a vibrating noise. I tested the dispenser and could not duplicate the noise. I am ordering the power control board, hv control, deli harness, reducing valve and pex water tubing, along with a CNOTE-AUTHORIZATION for all parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 WPW10624574 (Power board) and 1 WPW10675033 (Hv control) and 1 W11170612 (Deli harness) and 1 CNOTE (Authorization all parts) and 1 W10786952 (Reducing valve) and 1 8212547RP (Pex water tubing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 05/11/2021
Arrived on site for The upper dishrack is broken at both of the front rollers.They broke after 1-2 weeks apart. I think the whole dishrack needs to be replaced. Found both rollers had broken at the wheel. Removed rack adjusters and installed adjuster kit. Top rack rolls in and out as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 05/11/2021
"Arrived on site for no ice. Ran diagnostics with freezer door open icemaker passed all diagnostics,called tech support,removed kickplate,removed broken sleeve on harness wires found damaged yellow wire near bend coming out of door.
We serviced a
KENMORE DRYER
Model 110.6094299
Near Austin, TX 78729
David Z
Job Details: 05/11/2021
"Arrived on site to diagnose dryer that is not starting. When customer runs the unit he hears a click, but no engagement. Tested timer and start and found good. Found thermal fuse open. Replaced thermal fuse and tested. Found unit operating as designed. Advised to clean vents to avoid thermal fuse overheats.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Scott
Job Details: 05/11/2021
"Arrived on site for washer not starting . Ran diagnostics,Unit will lock and valves work . Drains not coming on or spin . No voltage at drain connector or off control . Replaced control ,getting voltage out but none at drain . Ordering both upper and lower ,two man . Call to set return; ordrng 1 2MAN and 1 W11338082 (UPPER HARNES . ) and 1 W11417071 (LOWER HARNES )"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not heating and smoking during operation, upon inspection found the unit was heating normally and did not have apparent burnt wires, checked element for burns, no burns found. Tried all heating parts and found no smoke or burning. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Austin, TX 78757
David Z
Job Details: 05/11/2021
Arrived on site to diagnose refrigerator that has a light out in the freezer. Removed and tested switch and found switch bad. Replaced light switch in freezer. Retested and found light is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXX
Near Austin, TX 78745
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected refrigerator and found freezer evaporator drain is blocked by ice. Disassembled freezer and clear drain using steamer. Pulled refrigerator forward and Replaced drain tube with new model. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator door handles loose. Upon further inspection, I found both RC door handles and the FC door handle loose and also the RC doors were sagging and rubbing at the top inner corners. I tightened the handles and then adjusted the door hinges and doors. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Dripping Springs, TX 78620
Robert
Job Details: 05/11/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
KITCHENAID TRASH COMPACTOR
Model NO I’D
Near Florence, TX 76527
Jonathan S
Job Details: 05/11/2021
"Arrived on site for trash compactor ram stuck in down position. Customer had mounts removed on arrival. Tested operation and found motor gear stripped and not turning pulley. Removed failed gear crank and installed new. Assembled unit and tested operation. All tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/11/2021
Arrived on site for Grinding or Rubbing Noise - Top Load Washer. Placed in diagnostics and Off Balance Load was only error code. Cleared error code. Placed in high speed spin and could hear the cam teeth grinding against each other. Removed cam and installed new cam. Ran high speed spin again noise was gone. Ran high speed spin several more times and noise is gone. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Dripping Springs, TX 78620
Luis
Job Details: 05/11/2021
"Arrived on site for no,cool in fresh food section. Tested glass of water that has been sitting in fresh food for 24 hrs,temp reading 45? checked freezer temp @5? called tech support per tech support need to replace 3 way valve. SR#7730732725; ordrng 1 WPW10331270 (Valve body) and 1 Wpw10143759 (Drier uv) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL OVEN
Model RBS305PVS03
Near Austin, TX 78737
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for oven not working. Test unit and found bake element not getting any power. Found shorted relay. Replaced control board test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site it I select range oven having excessive gas smell. Upon further inspection, I tested the oven on Bake at 350 degrees. Once the unit reached preheat, I opened the oven door and did not smell any excess gas odors. Inspected the connection from the burner to the regulator and found the burner not fully seated. Corrected the burner and tested. Tested the cooktop burners and all are functioning properly. Customer advised they smelled gas in the cabinet to the right of the unit as well. I inspected the cabinet and found the shutoff inside, but did not smell any excessive gas odors. No further gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78737
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for unit not washing. Test unit and found float stuck in the up position making unit think it was full of water. Secured float test unit and unit test good job complete complete.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78754
Matthew
Job Details: 05/11/2021
Arrived onsite for range with F1E0 error code. Notified customer that repair would not be covered. Replaced control and tested unit at 350 degrees. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78132
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for opening by itself, upon inspection found the left friction sleeve had ripped. Ordering sleeves. Office to reschedule ; ordrng 2 Wp8268961 (pad)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite to install previously diagnosed parts. I installed the new upper dish rack. Unit is working as designed. Job complete.
We serviced a
JENN-AIR OVEN
Model JJW2430DS00
Near Austin, TX 78703
Jacob
Job Details: 05/11/2021
Arrived onsite for unit giving an F2E1 stuck/shorted key. Customer had unit shut off. So turned it back on and immediately got F2E1 error. Called tech line. Said to order UI panel and to order straight from whirlpool for the new updated UI panels to correct shorted keypad issue. Got Sr#7730730168. Ordered part. Office to reschedule ; ordrng 1 W11236887 (console)
We serviced a
WHIRLPOOL RANGE
Model WCG55US6HS00
Near Austin, TX 78717
David Z
Job Details: 05/11/2021
Arrived on site to diagnose range that customer said was igniting the wrong burners. When customer tried lighting one burner he saw clicking on another burner. I advised the customer that all elements will trigger the igniters on all elements when any single burner is being lit. This is a normal condition and nothing is wrong. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Cedar Park, TX 78613
Tommy
Job Details: 05/11/2021
"Upon arrival found Air BNB unoccupied. Found unit operating as designed took pictures and video to document unit has correct voltage and polarity, unit sump, drain, and heat all operating as designed. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Uhland, TX 78640
Andrew
Job Details: 05/11/2021
Arrived on site to test unit for damaged unit cover. Verified cover is damaged. Replaced cover. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
"Arrived on site for oven combo not keeping time and intermittent bake issue. Performed diagnostics mode and checked fault codes, none stored. Called Whirlpool tech support and spoke with Steve. Went over past service performed and parts that have been replaced. He stated to file a parts complaint with parts distributor. So they will test before shipping out that it keeps proper time. If that does not correct customer will have to contact an electrician. (Sr# 7730729028). Office to schedule return when ETA is available.; ordrng 1 W11297728 (CONTROL PANEL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
Arrived onsite for dishwasher not receiving power. Upon arrival found unit was never wired in during install. Wired it in and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/11/2021
Arrived onsite and found unit operating with failed belt. Replaced belt and tested belt function. All checks good and no obvious sharp or sticking belt contact that would cause and belt to break.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3003NWC
Near Killeen, TX 76541
Al
Job Details: 05/11/2021
Arrived on site and inspected the range with apparent heating issues.Checked all burners and al had continuity.Some were plugged into the unit improperly causing the burners not to work as designed.I installed them correctly and they all worked and burned the natural oils off causing a small amount of smoke from the elements.The oven also worked properly.Photographed the oven bake element.Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Spicewood, TX 78669
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit leaking, found failed bellow, I replaced bellow, unit tested good. Informed customer of rear bearings failing, and drain pump really loud, customer was okay with just replacing bellow for now.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Austin, TX 78753
David S
Job Details: 05/11/2021
Arrived on site for washer not starting on all cycles and the lights flash. I inspected the unit and work area. I found the unit stacked. I found the UI control buttons activating and deactivating on its own. I was able to get the unit into diagnostics and found fault code f5e3. I couldnt run the unit through a diagnostics cycle it kept turning itself in and off. I spoke to the customer about having the UI replaced and requiring a two man to remove the dry from above the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Pflugerville, TX 78660
Wesley
Job Details: 05/11/2021
"Arrived onsite and found unit had been placed uninstalled in garage. Replaced onsite an double checked fit and wiring, but advised that a proper test could not be made while uninstalled. All checks good. Repair complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS0
Near Volente, TX 78641
Tommy
Job Details: 05/11/2021
Arrived onsite for dishwasher door not aligned correctly. Fixed unit hinges and door is now operating as designed. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78745
Luis
Job Details: 05/11/2021
"Arrived on site for no ice. Ran diagnostics,icemaker passed harvest dumped ice,ran fill test passed,ran ice bucket test and thermistor passed. Power cycled unit informed customer to allow 24hrs if no ice is dumped unit will need a new freezer door."
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Austin, TX 78738
Robert
Job Details: 05/11/2021
Arrived on job for complaints of not heating. Found heater open. After replacement test operation. Dryer heating properly.
We serviced a
WHIRLPOOL DRYER
Model MED8200FC1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for squeaking, upon inspection found the unit was squeaking in bottom left, Replaced parts and tested. Complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Austin, TX 78744
Kevin
Job Details: 05/11/2021
"Arrived on site and found repair has already been corrected by previous technician, no further repair was required, job complete"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Taylor, TX 76574
Wesley
Job Details: 05/11/2021
Arrived onsite and found f1e0 error. Attempted to clear and retry. Error recurred during preheat.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Austin, TX 78758
David Z
Job Details: 05/11/2021
Arrived on site to diagnose no drain dishwasher. Ran unit and could not hear pump running. Removed drain pump and checked for debris and found no debris. Replaced drain pump and retested. Found unit draining properly and working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS01
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/11/2021
Arrived on site to install previously diagnosed part. Removed bake igniter and installed new bake igniter. Preheated oven to 350. Oven heating as designed. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/11/2021
"Arrived on site to install previously diagnosed part. Removed interlocks and installed new interlocks. Powered up and heated a cup of water. Microwave still heating for a couple seconds, turning off, then heating for a couple seconds, then turning off, etc, etc, etc. Called tech line and they had me test the interlock switches. The bottom interlock switch was faulty. Ordering a new interlock kit to return and complete the repair. ; ordrng 1 W11244494 (Interlock kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
"Arrived on site for dishwasher not dissolving soap. Per diagnostics mode and recorded fault codes. 1st fault 6-4 float switch, 9-1 diverter not finding home position, 10-1 dispenser electrical failure and 6-1 low water. Monitored test cycle and found washing and dispenser activated. Ran test mode again and dispenser did not open. Removed dispenser and control, installed new. Performed diagnostics mode and tested operation. Found all spray functioning. All components tested good. No water leaks detected. Spoke with customer on soap usage with home water softener system."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Bastrop, TX 78602
Matthew
Job Details: 05/11/2021
"Arrived onsite to replace previously diagnosed parts. Replaced socket. Tested unit and unit was still tripping breaker. Called tech line for assistance. Tech line figured it could be the outlet/breaker itself. Ran an extension to different outlet and tested. Unit was functioning properly. Current setup may be GFI or Arc fault, to sensitive and tripping breaker.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found RC not cooling. Per diagnostics mode and tested evaporator fan operation. Found fan not circulating air. Gained access to evaporator fan motor and tested voltage and found present. Found failed evaporator fan motor. Removed failed motor and installed new. Tested operation in normal run mode and diagnostics. All tested good, no water leaks detected."
We serviced a
KITCHENAID OVEN
Model KFDC558JIB00
Near Cedar Park, TX 78613
David S
Job Details: 05/11/2021
"Arrived on sight for door wobbling when closing. I inspected the unit and work area. I eliminated the door lock as a possible cause by taping the switch down, and found the door acting the same. When I went to take the door off I could feel the hinges or the receivers were misaligned. I inspected the hinges and I could see one set bent inwards and the other straight. I disassembled the door and tried to realign the hinges. The door acted the same. I am ordering the hinge receivers and components needed to rebuild the door. The office will reschedule when we have an eta on the parts.; ordrng 1 W11403412 (Door glass) and 1 W11318344 (Retainer) and 1 W11317948 (Receiver right) and 1 W11318331 (Reciever left) and 1 W11390125 (Hinge right) and 1 W11390106 (Hinge left)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78737
Luis
Job Details: 05/11/2021
Arrived on site for no ice. Ran diagnostics ice box fan powered on,bucket test passed,E5 error code defective thermistor,ordering a new icemaker ; ordrng 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bertram, TX 78605
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found calcium on fill tube causing overspray and preventing icemaker from cycling. Cleaned line and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Elgin, TX 78621
Matthew
Job Details: 05/11/2021
Arrived onsite for refrigerator ice maker not making ice. Upon arrival put unit in diagnostics and found E2 error reoccurred. Replaced ice maker to resolve issues. Ran test on new ice maker and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Spicewood, TX 78669
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit not powering on all the time, I replaced the pump, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78741
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for left front burner not working. Test unit and found burner not getting power to burner. Replaced switch test unit and burner getting power but not turning on. Will order new burner office to reschedule. ; saved tckt
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JB0
Near Manor, TX 78653
Matthew
Job Details: 05/11/2021
Arrived onsite for range controls and oven not working. Upon inspection found failed wire harness. Need to order and replace main harness and power cord. Customer will provide replacement power cord by follow up visit (please confirm before scheduling). Left unit unplugged for safety and notified customer. ; ordrng 1 W11134841 (harns-wire) and 3 WP3400016 (screw)s and 3 WP3400029 (nut)s and 1 WPW10245259 (block-term)
We serviced a
FRIGIDAIRE DISHWASHER
Model PLD2560LCC1
Near Buda, TX 78610
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for not washing properly and element smoking. Found lower wash arm was just sitting on bottom and not locked into position. Also found no high drain loop. Found heater had buildup causing smoke. Set wash arms properly, installed high drain loop and replaced heater. Tested unit, unit works good. Advised customer on purging water at sink before running dishwasher. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78738
Robert
Job Details: 05/11/2021
Arrived on job for complaints of leaks. Found water coming from dispenser. Will need dispenser to complete ; ordrng 1 W11465533 (DISPENSER )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Killeen, TX 76543
Al
Job Details: 05/11/2021
"Arrived on site and inspected French door refrigerator cooling issues.Confirmed the complaint and took temperatures and got 4 and 66.Found a massive ice buildup on the outside of the evaporator cover in the freezer section.Disassembled and discovered the ice was so massive the customer will need to defrost the unit 24-48 hours before return services.All parts marked for USE ON RETURN VISIT.Customer signed waiver, office to notify the customer 48 hours prior so she can unplug the unit.Needs more work; O-emld tckt"
We serviced a
GE WASHER
Model GFW430SSM1WW
Near San Marcos, TX 78666
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for leaking, upon inspection found the units panel dead, will need to order control parts as well as pump and valve, water originated from back right. Ordering parts. Office to reschedule ; ordrng 1 WH12X27296 (ui board) and 1 WH12X27941 (inverter) and 1 WH23X25461 (washing machine pump)"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Austin, TX 78735
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected washer and found saved error code F5E3, tested lid lock several times and it is operating normally, could not duplicate customers experience during service call. Washer completes every test cycle and calibration cycle. Requested that if customer continues to have experience to make a video to aid in diagnosis. At this time washer is operating as designed."
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Bastrop, TX 78602
Matthew
Job Details: 05/11/2021
Arrived onsite for washer making noise on fill. Upon arrival put unit in diagnostics and found No stored error codes. Ran auto test and noise was apparent in fill. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Waco, TX 76705
Jonathan M
Job Details: 05/11/2021
Arrived on site for dishwasher that?s giving off a foul odor and is feeling when the end is not in use. Inspected unit and work area. Found the dishwasher drain hose running downhill from the garbage disposal causing the unit to fill when the garbage disposal is filled. The customer did state that it doesn?t happen all the time but she has had a problem at points where the unit will overflow. Advise customer to get an extension on her drain hose because she has a very tight drain drain hose that won?t be able to loop upwards before it comes down. I showed her what she needed to do for the repair. Customer then stated that she also found out this morning that the unit now it won?t power on. I did advise her that she would need to contact American home shield for further assistance with that problem due to it being a separate issue. Call complete.
We serviced a
WHIRLPOOL OVEN
Model ACR4303MFW3
Near Taylor, TX 76574
Wesley
Job Details: 05/11/2021
Arrived onsite and found unit operating as designed with no issues except the clock was set to the wrong time and the customer was not able to change the time. I changed the time to the correct time and found it operating properly. Advised customer on reset.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Austin, TX 78717
David Z
Job Details: 05/11/2021
"Arrived on site to follow up on sealed system repair. Evacuated system and found pressures low. Replaced compressor, dryer and access valve. Verified system is holding vacuum, Charged system to 3.7oz R134A. Tested unit and verified unit is running as designed and frost pattern is forming. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R4EB7
Near Buda, TX 78610
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for not cooling. Found compressor running and drawing .7amps. Evap motor working, condenser motor working. No frost pattern on evap. Recommend replacing compressor and drier. Needing SS tech and 2 hrs. on return visit. Also need AHS autho. ; ordrng 1 5303305677 (drier/filter) and 1 5303918284 (evaporator) and 1 5304475102 (comperssor frz) and 2 ACCESSVALVE (ACCESS VALVE)s and 1 AUTHO (AUTHO)"
We serviced a
UNKNOWN UNKNOWN
Model VAN NISSAN
Near Austin, TX 78705
Matthew
Job Details: 05/11/2021
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
"Arrived onsite for washer lid broken. Upon arrival replaced lid and hinges, tested, unit is now operating as designed. Job Completed."
We serviced a
MAYTAG DISHWASHER
Model MDB6769AWS5
Near Seguin, TX 78155
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not allowing selection, upon inspection found no issues with dishwasher, customer was showing me how they did dishes and it seems very likely the customer accidentally entered diagnostic mode. Cleared error codes and tested multiple times. Complete"
We serviced a
GE REFRIGERATOR
Model GSH25JFTAWW
Near Marion, TX 78124
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not cooling the fridge area, upon inspection found the unit was cooling in bottom of freezer but no airflow was achieved even though fan was on, replaced control and instructed customer to defrost completely. Complete"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Marion, TX 78124
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not turning, upon inspection found the belt torn and causing issues. Replaced belt and tested unit. Complete"
We serviced a
GE WASHER
Model GTW460ASJ4WW
Near Round Rock, TX 78665
Kayman
Job Details: 05/11/2021
"Arrived onsite for washer still tearing clothes. Upon inspection I found multiple stored error codes 27,14,19,7,26,21 pressure fault water level and out of balance load etc. I ran diagnostic manual tests and all tests passed and ran through as designed. I could not recreate any failure and the unit was spinning and agitating as designed. I cleared the codes and checked suspension and it checked good. The customer had a load in the unit at the time of my arrival which consisted of sheets mixed with fleece throw blankets. I advised that this combination could cause issues because the fleece retains more water than the sheets and the unit could miss read actual water levels. I advised trying to wash shirts with shirts jeans with jeans sheets with sheet etc and try not to mix multiple different types of fabric in a large load. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Manor, TX 78653
Matthew
Job Details: 05/11/2021
Arrived onsite for refrigerator icemaker not functioning. Upon inspection found loose connector to valve. Secured connector and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KENMORE REFRIGERATOR
Model 253.6888901
Near Austin, TX 78737
Luis
Job Details: 05/11/2021
"Arrived on site. Power cycled unit compressor powered on,tested fan motors working,checked door seals good. Tested defrost control good.
We serviced a
KITCHENAID RANGE
Model KDRP462LSS08
Near Austin, TX 78738
Robert
Job Details: 05/11/2021
Arrived on job to remove control. Removed control and sent to office. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Austin, TX 78734
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of upper rack falling down and unit not washing, found broken adjusters and failed wash motor, I replaced motor, ordering adjusters. ; ordrng 1 W10712395 (Adjuster)"
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Waco, TX 76712
Jonathan M
Job Details: 05/11/2021
"Arrived on site for a washing machine that has cycles that are running over seven hours. Inspected unit and work area. Customer turn the unit on and show me exactly what it was doing. I noticed the unit had a presoak option set at eight hours on each of those cycles that were running over seven hours. Advise customer about the presoak option and as soon as you turn the presoak off, the wash times went down below two hours. Went over user care guide and unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 05/11/2021
Arrived back on site to inspect temperature switch issues.Found the temperature switch was defective and causing the unit to heat when set to NO HEAT.R&R it and unit tested as designed.Service manager witnessed the repair.JOB COMPLETE
We serviced a
MAGIC CHEF RANGE
Model 38FA-2CX
Near Copperas Cove, TX 76522
Al
Job Details: 05/11/2021
Arrived on site and inspected right front and right rear burner issues.Tested and neither had continuity.R&R both and unit tested as designed.Customers 21 yo son witnessed the repair.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model TFX25JPCGWW
Near Killeen, TX 76549
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator needing previously diagnosed defrost heater/bimetal assembly kit as well as new defrost timer. Upon arrival found customers had defrosted unit as instructed and I was able to install both needed parts. After reassembling unit I found unit now functioning as designed and going into defrost when needed. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Al
Job Details: 05/11/2021
Arrived back on site and installed the thermistor and damper control.Also found the ice maker had ice buildup in the fill chute and also in the fill tube that leads into the ice maker.Used my steamer to melt the ice from both sections.Job complete
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/AA3
Near Harker Heights, TX 76548
Tyler
Job Details: 05/11/2021
"Arrived on site for dryer not turning drum. Upon arrival found now error codes. After disassembly I found rollers and motor were functioning and although the belt was still fully instant I found the idler wheel had broken and caused belt to eat through plastic wheel
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Tyler
Job Details: 05/11/2021
"Arrived on for dishwasher melting dishes and not cleaning well. Upon arrival customer had shown me a cutting board that was still sitting correctly on dishwashracks but due to exposure to to much heat and not enough water in unit(per customer). After running diagnostics checks on unit I found fill valve was receiving proper 120 v. Water is only filling half way where it should be filling before continuing onto next cycle. ; ordrng 1 154637401 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Killeen, TX 76542
Al
Job Details: 05/11/2021
Arrived on site and inspected dryer not starting.Confirmed the complaint and accessed the main control.I used a jumper wire for the door switch and attempted to start the unit and the board sparked and began smoking.R&R it and unit tested as designed and powered on.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL COOKTOP
Model RCC3024RB05
Near Killeen, TX 76542
Al
Job Details: 05/11/2021
"Arrived on site and inspected cooktop f/l burner issues.Confirmed the element would come on, but there was no low or medium, only worked on high.Disassembled removed and replaced the infinite switch.Reassembled and unit tested as designed to customers satisfaction
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJB8
Near Waco, TX 76708
Jonathan M
Job Details: 05/11/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator, condenser, compressor, access valve, and a dryer and put unit in a vacuum for 30 minutes. Unit held a vacuum. Charge the unit and reassembled the unit. Turn the unit on and the unit began to work as designed and harvested ice prior to me leaving. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5SHEXNS03
Near Temple, TX 76504
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator not dispensing water well enough. Upon arrival I found unit was making ice and had full bin. Upon further inspection I found inlet was receiving proper 120 v supply and being activated when called for. I then found that water pressure at wall behind unit was not letting in enough water. Also found that filter housing was so signs of rust near water connections and was causing filter connection issues. informed customer that theres were no signs of leaks while on site and that unit is now fun as designed. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Woodway, TX 76712
Jonathan M
Job Details: 05/11/2021
Arrived on site for a refrigerator that won?t open and close properly. Inspected unit and work area. Confirmed customers complaint as the center Molean installed on the unit was too short on either end. Replace center million and tested unit. Unit begin opening and closing as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near Robinson, TX 76706
Jonathan M
Job Details: 05/11/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had unplug the unit a few days ago due to it not cooling or doing anything.I plug the unit in and the compressor started to run. I took an amp draw off the compressor and found the compressor drawing .807 A. Removed the fresh food evaporator cover and let the unit run for 15 minutes. Found the evaporator fan running and the entire backside coils developing a decent frost pattern. Spoke to PR and was advised that based on my findings, there was no other checks that could be made while the unit was cooling properly. Advise customer to clean off condenser coil?s and call back if the unit was in the failed state. I also to,d her to keep the unit plugged in to ensure the unit is in a failed state when we arrive. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Troy, TX 76579
Tyler
Job Details: 05/11/2021
Arrived on site for refrigerator not making ice properly. Upon arrival confirmed customer complaint and found ice maker fill cup was blocked with ice indicating valve had been slowly leaking water into unit over time until it froze and blocked flow path. I installed new valve and reassembled and tested unit. Found ice maker filling up properly and no leaks before during or after repairs. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/11/2021
"Arrived on site for refrigerator leaking water . Inspected floor damage and unit. Found dent in FC door. Due to floor bubbling informed customer that appliance express can not be held responsible for unit damages floor when pulling unit out to find leak, customer agreed. Pulled unit out on floor protector. Checked drain pan and tube, found not at fault. Had customer dispense water from dispenser and found leak at inlet valve. and 1 WPW10270395 (INLET VALVE )"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite for oven with temp too high according to the inspector. I accessed and tested the ovens sensors and they tested good. I ran temp checks on the unit and found the upper oven at about 23 degrees too high. The customer had mentioned that it often burns or over cooks chicken I went ahead and adjusted both ovens - 20 degrees. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC4
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. I installed a new gear case and slider. I then tested the unit in diagnostics and ran a high spin and fast agitate. Abnormal noise is no longer present. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78738
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit leaking when ice maker was on, found leak coming from ice maker fill tube, I replaced fill tube, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB0
Near Manor, TX 78653
Kayman
Job Details: 05/11/2021
Arrived onsite for dishwasher not cleaning dishes. After inspection I found F4E3 stored in the control. I ran the full diagnostics cycle and found the sump and motor clicking and grueling but not washing. I replaced the sump assembly and tested the unit. The unit is now working as designed and no leaks were detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SEDUDW20
Near Liberty Hill, TX 78642
Lou
Job Details: 05/11/2021
"Arrived on site to inspect refrigerator water filter not removing. Upon further inspection, I found the water filter jammed into the filter housing and would not release upon pressing the button. I was able to get the filter out and tested with a new filter and unit is operating as designed.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Mustang Ridge, TX 78610
Andrew
Job Details: 05/11/2021
"Arrived on site to test unit for unresponsive UI. Voltage is correct to UI. Cycled power to unit and UI is now operating as designed. Advised customer to connect unit to WiFi for updates. Tested unit to 350, unit works good. If issue continues recommend replacing UI. Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5177351
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found refrigerant leak in fresh food evaporator.