Arrived onsite for a range that will not bake in either oven. I flipped the gas valve lever and tested both ovens. I found the lower oven working but the bake relay was not closing for the upper oven. I replaced the control and adjusted the upper oven flue cap then tested the upper oven in the bake cycle. The bake cycle is working as designed. I tested the upper oven in the broil cycle and the control panel is not staying cool enough to touch. Call complete.

Arrived on site to replace right front switch. Replaced switch test unit and unit test good job complete.

Arrived onsite for a washer displaying a slow fill message. I found a stored F8E1 error. I ran manual loads and found fill valve 1 barely letting water in. I replaced the cold water valve and tested the machine. All is working as designed. There were no water leaks present at the time of service. I did show the customer that both of his wall valves will drip if they are opened fully and explained the should be replaced. When the valves are partially closed they are not leaking at this time. Call complete.

"Arrived on site and found fresh food door handle is loose. After tightening it showed customer how to do it themselves if it ever happens again out of warranty, job complete"

"Arrived on site for refrigerator needing previously diagnosed. Extension tube, upon arrival confirmed issue and installed part. Found no leaks and ice maker working as designed. Call complete"

"Arrived onsite for a refrigerator that stopped cooling and is making a clicking noise along with the customer smelling gas when it was running. I found the compressor starting at 17 amps and dropping to 7.75 amps then tripping the overload. The compressor was extremely hot. I found the sealed system completely flat. I could smell the same smell the customer experienced when the compressor would try and run. I filled the system with nitrogen and found a leak at the joint between the process stub and compressor. I replaced the compressor, drier, and installed an access valve. I vacuumed the system and charged it with 56 grams of R600A. I tested the unit and the evaporator had a full frost pattern. The unit is working as designed. Call complete."

Arrived on site to test unit for left small oven not igniting sometimes. Test unit and the first 2 times the oven clicked 3 time but did not ignite. The 3rd time it worked right away. Oven working as designed now. Calle Techline and let Techline heres nothing he would recommend replacing at this time. File#7736215622

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damper and right RC door gasket. Per service pointer #W11512008A, issues with the fresh foods section warmer than the set temps, I removed and replaced the hv control and tested the unit. Unit is operating/cooling as designed. I advised the customer of the repairs and the control replacement as well. No water connections to the unit/no leaks observed during service, job completed."

"Arrived on site to inspect ice machine exerting a lot of heat from the unit. Upon further inspection, the customer advised the unit is making good ice, but theres a lot of heat coming off of the unit. I placed the unit in diagnostics and tested and it is operating as designed. I tested the unit in a normal cycle and it continued to operate as designed. The cutout in the cabinets appears to be too tight, but after measuring the cabinet space and the unit and comparing to the installation instructions, the unit is installed correctly. I advised the customer of my findings and that the unit is operating as designed and the installation is good. I recommended to monitor the unit and if it began to fail and not make ice due to the heat, to call it in for service. No water leaks observed during service and no repairs needed at this time, job completed."

Arrived on site for range not allowing front to burners to ignite properly. Upon arrival confirmed issue. Found cause of failure was cooktop orfices not put in correct spots. Rearranged orfices to correct burners and found unit working as designed with no leaks. Call complete

"Arrived on site to test unit for not cooling, exposed FC evaporator and found no frost pattern, checked entire system for leaks with UV light, found leak in pan heater and RC evaporator, thermistor metal clip made a hole, replaced pan heater, compressor, dye drier, access valve and RC evaporator, pumped system with nitrogen, system now has no leaks, vacuumed system down for 30 minutes, held perfect vacuum for 10 minutes, charged 5oz with R 134a, powered unit on, RC evaporator developed a good frost pattern and FC as well, unit is now running as designed, no leaks detected job complete"

"Arrived on site and verified previously diagnosed console was needed. Replaced console, unit now working as designed. Job complete."

Arrived on site for unit out of balance. Upon arrival ran diagnostics and got error code F0-E5 out of balance. inspected unit and found heavy thick blankets inside basket. Found suspension has failed. Need to replace suspension. Replaced suspension. Cleared error code and test unit by running a drain and spin cycle with wet clothes and unit operates correctly. Advised customer that thick wet blankets will cause unit to be overloaded and cause out of balance issues. No leaks present at this time. Job complete

"Arrived on site to install previously ordered parts. Replaced agitator coupler, bolt, and screw. Test unit and is operating correctly. Job complete"

Arrived on site to install previously ordered part. Replaced console and test unit. Unit is operating as designed. No leaks present at this time. Job complete.

Arrived on site for not heating. Test unit with cup of water and is not heating. Unit sounds and operates correct just not heating. Pulled unit from cabinet and disassembled for inspection of high voltage components. Found magnetron has burned out. Need to replace magnetron. Replaced magnetron W11346197. Test unit with cup of water. Unit now operates as designed. Job complete

Arrived on site for lights not working and gets too cold. Upon arrival inspected unit and found RC module has failed. Need to replace module. Found temperature settings incorrect. Re adjusted temperature setting. Customer will monitor temperature. Job complete

"Arrived onsite for a refrigerator that is not producing ice upon installation I found the fc at 1* no ice buildup on evap. Found that water lines to the ice maker clear and the water dispenser operating as designed. I ran a diagnostic cycle on the ice maker and found that it operated with no issues, I replaced the dual valve , I then advised customer that the unit should start producing ice in about 24hrs."

"Arrived on site for noises from dryer, inspected unit and work area. Noises where coming from the rollers because they had rust. Replaced rollers and tested. Unit is now operating as designed. Job completed."

Arrived on site for dead washer . Out let is getting power . Found auto soap dispenser had been shooting detergent all over . Inside of unit . Due to severity of build up . Recommended getting a new washer . Job complete

"Arrived on on site to replace upper tracks customer had on hand . Installed tracks . Tightened supply elbow on valve due to small dripping . No longer any dripping. No other leaks detected at this time. Job complete"

"Arrived on site for refrigerator, inspected unit and work area. At arrival customer explained that the refrigerator section had frozen up again. Called techline and spoke to Steve SR#7735951625 and he advice me that the unit is operating as designed with average temps of 39?. I also explained to customer that they needed to adjust temps in the deli to wine setting to be warmer. Replaced valve and tested unit is operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is the ice wont come out through the dispenser. I inspected the auger and the bucket and they looked in perfect condition. I emptied the ice bucket and found a medium size block of Ice. Removed the block of ice and cleaned the auger for any ice and re-installed the bucket and tested, unit is dispensing ice as designed. I called the customer and explained that the bucket needs to be emptied once a week for better performance as ice will melt when door opens and then will freezer back up into a ball of ice. Retrieved temps at -01? & 38?. Called techline and spoke to Andrew SR#7736220437 and they did not recommend anything further. No leaks where observed during service."

"Arrived onsite for previously diagnosed parts. Installed the diffuser in the unit, when I pulled the old diffuser out the door was in a different position then the new one. The customer will call if the issue continues. No water leaks detected during service."

Arrived on site to install previously diagnosed parts. Installed the lower wire harness and test the unit. The unit is operating as designed now and no water detected during inspection.

"Arrived onsite for rc not cooling. On inspection the fan was not running. Gain access to the evap fan and found it unplugged. Replaced the fan motor and the harness. Once back together the fan came on. Told customer to give it 36 hours to cool all the way down, if any other issues with cooling please call us."

Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found door working/sealing as designed without catching on gasket. Call complete

Arrived on site for range not heating correctly. Upon arrival inspected unit but found no immediate hardware failure. Tested unit and found it between 25-35 degrees off (lower then set temp of 350). Found control relays getting stuck and replaced control and oven sensor under warranty. E tested unit and found it could heat to 425 (customers desired temp) as designed after 30 minutes. Call complete

Arrived on site to test unit for unit giving F8E0. Replaced blower and control board test unit and unit test good job complete. Unit pre heated to 350.

Arrived on site to test unit for unit not turning off. Test unit and found F2E1 shorted keypad. Replaced console test unit and unit test good. Called safety to report findings. 7736152575

"Arrived on site for a defective compressor. Disassembled unit found broken suction line under evaporator plate that caused compressor failure,cleaned oil from unit replaced the compressor,evaporator and drier, vacuumed system down unit kept vacuum,recharged system,ran diagnostic compressor test good frost pattern on evaporator plate. Reassembled unit,replaced latch ran water through drain pump passed no leaks at tubing or water connections."

"JBRFR36IGX00 Arrived to correct air leak issue. The cabinet installers had returned and corrected the left side of the cabinet and had reinstalled the screws for the unit, leaving it in a plumb condition (image attached.) the right side was not corrected and the refrigerator cabinet was still too far back in the lower right corner, by approximately 7/16. Utilizing mechanical assist, I was able to pull the lower right corner out the distance required to put the refrigerator chassis back to square and verified plumb (image attached) after the correction was complete. I advised the customer the door seals will take a few days to conform to the corrected position and to ensure positive door closing for that short duration. Operational test good, no leaks observed during service."

Arrived onsite for dishwasher not starting a cycle. Unit does fill. Put unit in diagnostics and found wash motor failure. Ran test and confirmed failed wash motor. Replaced motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site. Unit shutting itself off during water drainage,diagnosed a defective drain pump,installed a new pump ran water through pump no leaks,water drained correctly checked all tubing connections no leaks."

Arrived on site. Diagnosed broken wire on mullion replaced defective mullion.

"Arrived onsite to replace faulty compressor. Verified compressor not functioning. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is now running and unit is cooling. Job complete"

Arrived onsite for range with left hinge issues. Upon arrival inspected unit. Found hinge sprung outside of receiver. Removed door for inspection. Found hinges and receivers in good shape. Inserted hinges correctly and tested. Unit is operating properly. Job complete

"Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found cooling is intermittent. When running unit does cool, however unit will intermittently cut off cooling until controls are changed. Unit has issues with thermostat and ADC. Notified warranty however Warranty company deemed not cost effective to repair. Notified customer and she will reach out to warranty company. Job complete"

"Arrived on site to fix previously diagnosed leak, removed leaking lock ring, replaced dye drier, pumped down system and found access valve leaking, replaced valve, vacuumed system down for 30 minutes, vacuum held perfect, for 10 minutes, charged system with 55g R600 refrigerant, powered unit on, evaporator developed a good frost pattern, advised customer to allow bottle of water to freeze before loading, job completed"

Arrived onsite for refrigerator not cooling properly in both compartments. Upon arrival inspected unit. Found evaporator covered in ice. Ran diagnostics and thermistors passed. Ran forced defrost and heater did energize. Replaced main control and UI due to heating not staying on sufficient. Notified customer that with substantial ice buildup it is recommended unit manually thaw for 48 hrs. Customer will follow instructions and prepare for manual defrost. Job complete

Arrived onsite to replace faulty valve. Upon disassembly found connector on valve failed. Replaced with new. Tested unit and unit is functioning properly. No need for control. Job com

Arrived onsite for refrigerator leaking from left side. Upon arrival inspected unit. Unit in warehouse. No water connections. Removed compressor compartment cover and inspected water lines from rear of unit to valve and valve to lines underneath. No signs of broken lines. Removed toe kick and inspected lines and all looked good. Line to dispenser was stressed but not broken. Could not find any source of leaks. Unit will need to be connected to supply line and pressured if further inspection is needed. Job complete

"ADB1400AGS1 Arrived to inspect washability and detergent not dissolving/dispensing issues. There were no stored error codes within service test mode and I found the unit filled and circulated well. The dispenser could be heard and was visibly confirmed, fully opening. The element, when tested with circulating water, drew 9.8 amps initially and as expected, then quickly descended to 8.3 amps. Dry testing was 9.4 descending to 3.6 amps, which is well within MFG specifications. There were no test mode errors generated upon completion. The only mechanical issues were the lower spray arm was not fully attached in the back of its mount and the rinse agent was set to the highest level. Discussion with the customer revealed they do pre-rinse and have city water. They were using pre-measured pods and I advised them the amount of detergent within the pods is too much, by many times and to use one TBSP of automatic dishwasher detergent, as a starting point, to prevent the formation of excessive sudsing, which can severely limit the flow of water, especially in non-diverter equipped models. Operational test good, no leaks observed during service."

KFEG500ESS6 Arrived to inspect burning odor and pop noise. I found the terminal block hardware had been left completely loose by the installers. I removed and replaced the terminal block and hardware and tested. The unit heated and cycled as designed and additional thermal imagery of the terminal block and associated wiring revealed no additional hot spots that would denote connection issues. Operational test good.

"MVW7232HW Arrived to instal previously diagnosed and ordered parts. Prior to part changeout, I flipped the unit back and used a jump cord to drain the water, after finding the pump at 19.7 ohms. After the water was removed, additional inspection revealed the gear case has been leaking oil and will require replacement. Service test mode showed F3E2 stored and the unit attempted flood stage draining. I was able to avert the extended drain and then recalibrated the unit to attempt to allow the customer use, prior to our return. I ran it through a test mode and it passed. During testing, I found debris had lodged in the air dome and may have caused the flood stage issue. Returning tech will need to clear and re-test the air dome prior to service completion. No leaks observed during service. The customer has an extended warranty and the unit is not in MFG warranty. They will contact the warranty company to have us dispatched to complete the repairs."

"KDTE204KPS1 Arrived to inspect unit not starting. Service test mode attempt showed a 7-2 error, shortly after starting and all error mode slots registered the same error. I tested from the control to the motor and found 16.9-17.1 ohms between all three lines of the variable speed motor. I removed and replaced the control and tested. The issue did not resolve and I disassembled the pump for inspection. I found a piece of foreign plastic debris, from an unknown source, had lodged within the impeller and once removed, the motor turned freely. Reassembly and thorough testing showed the issue to be fully resolved. Operational test good, no leaks observed during service."

"KCGS556ESS05 Arrived to inspect constant ignition clicking. I found the unit would not stop attempted igniting and I disassembled and inspected. I found the switch assembly incorrectly installed and after correcting, the sparking issue was resolved. During reinstallation, I found the cabinet cutout somewhat larger than required. This caused the unit to sit on the upper cover, vs the common installation of on the main chassis. I advised the customer of my findings and that shimming may be necessary if issues persist. No gas leaks detected during service."

Arrived on site to diagnose microwave that has a light burning out. On arrival confirmed several bulbs had to be replaced. Replaced socket since bulbs feel loose. Tested and verified all working as designed. Repair completed.

Arrived on site to replace diffuser per previous diagnosis and verification of noise. Replaced diffuser and tested unit. Verified all working as designed. Repair completed.

"arrived onsite for oven not heating. On inspection the oven was heating, it would heat to set temperature. When it turn off at set temperature it had a hard time re-igniting, it took serval times for the unit to ignite the bake burner. I called and talked to wp and to chase, ended up repositioning the ignitor closer to the burner. Retested the unit and it ignited on the first spark every time. No gas leaks detected during service."

Arrived on site. Found freezer not defrosting replaced harness and cover defrosted evaporator

"Arrived on site and inspected dishwasher and found Dispenser harness is not connected properly so rinse aid has not been dispensing. After resetting it also discussed trying expectations on different cycles. Dishwasher is operating normally, job complete"

Arrived on site for a washing machine. That is not draining. Inspected unit and work area. Attempted to run the unit through a drain and found the drain pump. Not even turning on. Checked into Nathan. Found wiring was good. Replaced the drain pump and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for dented panel used replacement panel to correct issue. Advised building management on status. All checks good.

Arrived onsite and found unit operating over cooling refrigerator. Replaced control and repositioned thermistor to correct issue. Advised customer on repair. All checks good.

Arrived onsite and replaced compressor and drier and added access valve. Pulled vacuum and verified joints. Charged system with 64g of r600a refrigerant. Replaced all panels and wiring and installed unit testing for operation. All checks good. Unit is now operating properly at time of service. All checks good.

"arrived on site and found freezer is frosted over, removed Evap cover and found brown wire to heating element connector is loose. Took pictures. After reseating wire, set refrigerator into a diagnostic cycle and heating element is now working properly. Took pictures. Recommended customer defrost refrigerator for the next 48 hours. Customer is aware of how to manage defrost water. Job complete"

"Arrived on site and Found microwave will run properly but customer is having issues with popcorn button. Send a short video of microwave heating water to KB/service management. uninstalled microwave and replaced humidity sensor diagnosed by previous technician, also wanted to replace control board but prescreened part is The control panel not control board. If issue continues will need to replace control board, job complete"

Arrived onsite for possible broken door latch and or control failure following the use of a self clean cycle. Attempted to gain access to the latch but determined impossible to do without needing to replace orifice holder and screws. Advised customer on findings. Adjusted latch to allow continued use. C

Arrived on site and inspected washer and found customer has already replaced drain pump. Found resistance on original drain pump and replacement are 16 Ohms. Used a direct connection cord to drain pump and it is running properly when plugged into the wall. In a diagnostic cycle control board is not sending power to drain pump when requested.

"Arrived on site to follow up pn refrigerator that had started losing cool. On arrival found items cool, but not cold. I checked wattage and found wattage dropping under 90. I pressurized the system with nitrogen ro 100 psi and checked for leaks. Unit lost over 5psi in under the first 15 minutes. I sprayed down all lines, and both evaporator with soapy water and found no bubbles or leaks. This indicates a leak in the cabinet somewhere. Called and reported to tech line, speaking with Bruce first and then Steve with findings. SR 7736110310. No repair to perform at this time. Customer will receive contact from whirlpool with next steps, or us if review has any other steps to take. Call completed."

"Arrived on site for refrigerator not cooling upon arrival confirmed issue and found temps at 45/18(rc/fc). Found resistance values of thermistors at Rc P5-1&2: 6.91k, Fc p5-3&4: 21.0k, p8-3&4: 7.39k. Exposed both evap coils and ran tests 4. Found rc evap coil frost over well but fc evap thermistor wouldnt frost over past 1curve of coil indicateing a low side leak after 15 minutes of running.

"Arrived on site and inspected dishwasher and found a piece of glass has broken impeller in drain pump.Did not see any more glass in sump assembly or around the drain pump. After repair ran a diagnostic cycle to confirm operation, job complete

Arrived onsite for an ice machine not making any ice but it fills with water and the pump is running. The customer stated the machine is making a very thin layer of ice and seems to be melting of the evaporator. I tested the machine and found it cooling properly. I found the reservoir running out of water due to the reservoir drain pump tube not installed correctly causing the reservoir water to siphon out resulting in the thin ice. I corrected the tube and tested the machine. The unit is making thick ice now and working as designed. The customer has the WLS disconnected and is letting it fill off the control.

"Arrived on site for unit not freezing. Pierced low side pressure in a vacuum,removed evaporator cover separated solution on evaporator found bubbles forming at seal from copper to aluminum,diagnosed a refrigerant leak. Removed evaporator installed new evaporator,while attempting to install cap tube and process line into the inlet of the evaporator the cap tube broke in the liner cabinet. Took pictures sent pictures to tech support

"Arrived on site to inspect dishwasher rack being broken on the left side. Upon further inspection, I found both adjusters were broken. I removed and replaced both adjusters and transferred the original clips and positioners to the new adjusters and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3 and F7E1. Cleared the codes and continued with testing. Once the water enters into the tub, the motor failed to come on (F4E3). I advanced through testing and found the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. No one available to sign for the receipt."

"Arrived on site for icemachine, inspected unit and work area. Installed new filter housing and did not change. I advise customer its the filters they are purchasing. I provided the customer with a new filter. Replaced the filter and its now operating as designed with no leaks. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was some LED modules not working. Unit fall under the service pointer and I replaced all modules. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for wall oven combo, inspected unit and work area. Customers complaint was not heating. Tested unit and it would not heat past 260?. Unit was set to Celsius and switched the unit back to Fahrenheit and unit is reaching the desired temperature. Explained to customer what was wrong and showed them on how to fix it if it happens again. Unit is operating as designed. Job completed.

"Arrived on site for dishwasher, inspected unit and work area. Installed new pump and was still not operating. Replaced the control and unit was now operating as designed. I did not charge for the pump as it was misdiagnosed. Office to contact customer to collect from them. Job completed"

Arrived onsite for a oven that is making a rattling noise. Upon inspection I found that the noise was coming from the convection fan motor. I installed and tested unit and found unit/operating as designed no noise.

Arrive onsite for a ice machine that is no making a lot of ice. Upon arrival I found an incomplete slab on the cutter. I ran the unit in diag mode and found that all functions worked I clean out the holes in the Dispenser with a pick and found the water good and found that a decent size slab was forming before I leave

Arrived onsite for a ice machine that has stopped making ice. Upon arrival the customer advised me that the unit stopped making ice after she ran a few cleaning cycles. I power cycled the unit and then ran a diagnostic cycle and found unit operating as designed then the I ran normal cycle and monitored the unit till it made a slab of ice.

Arrived on site to test unit for unit not starting. Customer already had unit out and completely opened. Found bad switch replaced switch. Test unit and unit test good job complete.

"Arrived on site for a dryer that is not heating properly. Inspected unit and work area. Because you advised the unit does heat and tumble, but has not been drying her clothes properly. Did find her vent hose crunched behind the unit due to the both units being pushed back against the wall. The customer requested that we swap both units to give the dryer a shorter vent. Did go ahead and swap places for both units and Short and her vent hose. Found that I could only push the unit back far enough to leave 4 inches for the vent hose, which caused an issue with her back door opening and closing fully. Because the mayor asked if we could swap the two back and I did advise the customer that we could swap the two back, but she would still need to leave room for the vent hose not to be, squished and restricting airflow movement out through her wall

"Arrived on site to test unit for not completing wash cycles. Found errors f4e3(motor not engaging) and f7e1(no heat). Cleared codes and verified wash motor received proper voltage. Replaced sump assembly, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to test unit for no power, tested unit found that unit does not have proper voltage, L1-N 0 vac and L2-N 120VAC, showed to contractor, he will have this issue resolved, inspected wiring harness and found no issue, job complete"

"Arrived on site for an oven that wont latch properly during a self clean cycle. Inspected unit and work area. Did confirm the customer complaint and ran the unit for diagnostics. Was able to get the door to Latch in diagnostic mode. I did find an F900 (door lock changed states unexpectedly) and F910 (door lock failed to change to expected state) error codes. Found all connectors properly connected with no evidence of any wire damages. For the tech sheet, was advised to replace the door lock assembly. Replaced the door lock assembly and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to diagnose range with control showing F1E0 error. Removed rear panel. Shared findings with customer. CAll completed.

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. attempted to run the unit in a high speed spin, and found the unit buzzing but not spinning. Checked underneath the unit and found wiring gnawed through. Call complete."

"Arrived on site to diagnose refrigerator with door that came off of the water filter housing. On arrival customer showed me all parts intact, but the arm and door had separated. All parts good, no breaks in the plastic. Removed filter housing and reattached door. Found no further issues with it and it's working properly. Repair completed.

"Arrived onsite for previously diagnosed parts. Installed the evap fan. The unit is in the maintenance shop, did not get test on the unit due to no outlet close by.

"Arrived on site. Diagnosed a defective icemaker,replaced icemaker,power cycled unit icemaker ran through a harvest and filled with water.

"Arrived on site and found no ice production reset icemaker and it is not moving. Attempted to replace icemaker and found prescreened one in box will not call for water and is constantly sending 74 V to valve. Reinstalled original icemaker and it cycled properly and then filled with water.

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor.

Arrived onsite for lighting issue and found lighting control failure. Completed repair. Tested unit all checks good.

"Arrived onsite for console replacement. Completed repair and tested. All checks good.

"Arrived on site. Per customer freezer never froze any items,powered unit on removed evaporator cover let unit run with freezer door closed,checked door seal found bottom of gasket not touching cabinet under door,found liner channel out of spec allowing door seal to come right out of channel and not hold in liner. Diagnosed unit will need a compressor,possibly evaporator and a new fresh food door. ; ordrng 1 LW10668874 (Fresh food door black) and 1 W11578004 (Evaporator) and 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived on site for unit not operating. Upon arrival ran diagnostics and there are no saved error codes. Ran quick diagnostics test and all components operate correctly. Found that when running a normal wash cycle. The display reads incorrect numbers on display. Need to replace console. Ordering console. Office to reschedule ; ordrng 1 W11325580 (Console)

Arrived onsite and replaced the stainless door skin for cosmetic dent. Handle bolt sheered. Ordering bolt and nut to repair. ; ordrng 1 W11157086 (Stud) and 1 W10826179 (Screw)

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new ui but upon inspection I found that the ui was for a MW oven combo the unit is still operational but will not make for a good user experience. I am ordering another ui for a single oven office to reschedule.; ordrng 1 W11296171 (CONSOLE)

"Arrived onsite for a microwave to replace the previous diagnosed parts. I confirmed the HV transformer was defective because the secondary winding was open. I found the upper interlock actuator flipped back. I corrected the interlock and checked continuity on all the door switches while opening and closing the door. The switches tested good. I found the fuse good. I powered the unit up and found the cavity lamp staying on whether the door was opened or closed. I found when the door was closed the turntable was also running. I checked the harness at the turntable and found it good. I tested continuity from P1-3 to P1-4 and found the relay on the main control not stuck closed. I tested the door switches with live voltage and found them good. I found the left mounting bolt had gaulded to the wrapper nut. I called techline and spoke with Scott SR# 7736206806 and gave him my findings and he confirmed by my findings that there is either an issue with the control panel or the main control itself but recommended replacing both at the same time. Ordering W11552018 main control, W11175576 control panel, & W10821385 hard mount kit. RS for Mon 4/24. ; ordrng 1 W11552018 (Main control) and 1 W11175576 (Control panel) and 1 W10821385 (Hard mount kit)"

Arrived onsite for a range with a broken outer glass. On arrival all the glass was broken out of the outer door and the customer had cleaned most of it up. I took a photo of the outer door showing no dents in the stainless. I explained to the customer that outer doors are only covered in the first 30 days and they needed to call Whirlpool for a concession if they agree to cover it. Leaving the call open to save the parts for this customer. Office to be watching for a concession before RS the call.; O-emld tckt

"Arrived on site to diagnose washer that is not starting or advancing. Tested unit and found it does nothing when started. Lid does not lock. Found control shorted, drain pump, latch not functioning. Replaced control and latch, but unit still needs drain pump. Ordering drain pump ; ordrng 1 W11399437 (Drain Pump)"

Arrived on site to test unit for resetting itself while cooking. Found error f2e1 and prompting. Recommend replacing console and control. Console is showing out of stock. Office to reschedule. ; ordrng 1 W11449303 (Console)

"Arrived on site for broken grate and knob, as well as right front and center burners not operating correctly. Upon arrival inspected unit and found Center burner, left front burner, knob, and grates have failed. Ordering all parts. Office to reschedule ; ordrng 1 W11381653 (Grate kit) and 1 WPW10515455 (Right front burner head) and 1 W11162114 (Center burner) and 1 W11122880 (Knob)"

"Arrived on site to diagnose refrigerator that was not dispensing any ice. I tested the unit and could hear motor turning, but auger shaft in bucket was not moving. Removed bucket and checked the impeller, and found I could easily rotate it on the shaft due to being stripped out. Part has been ordered but has not arrived yet. Office to schedule when we have all parts in stock.; ordrng 1 W11378860 (Washer)"

"Arrived on site to test unit for for not cooling properly, tested unit found heater is engaging but not completely defrosting, found service pointer related to this issue W11642483 Rev C, will need to replace control box, evap harness with defrost thermistor, ordering parts, office to reschedule ; ordrng 1 W11546609 (Control box) and 1 W11650659 (Heater)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, unit has a defrosted system failure, ordering control box, evaporator heater with harness and thermistor, customer to unplug unit 3 days before our next visit to allow it to completely defrost, office to reschedule ; ordrng 1 W11546690 (Control box) and 1 W11650661 (Heater with evaporator harness) and 1 WPW10384183 (Thermistor)"