Arrived on site for IM not producing ice fast. On inspection there was ice buildup around the IM from the weeping valve. Steamed the ice away any replaced the IM. Called for water and it filled the ice tray up without spilling water over the edge of the tray. The unit is operating properly an no water leaks detected during service.

"Arrived on site and found saved error code 7/1 control has turned power off to heating element because of incoming water temperature below 79 degrees. Ran a diagnostic cycle to clear error code but it will not clear. Ran diagnostic cycle again and it still will not clear but heating element is on At the end of both cycles. Replaced control board dishwasher is now working properly, job complete"

"Arrived on site and inspected dryer and found airflow is showing restricted on airflow meter. Customer says timer is not advancing, replaced timer and it is now working properly. Also found vent hose is collapsed behind dryer. Recommended that homeowner replace it with a semi rigid one and have vent to the exterior cleaned by a service, job complete"

Arrived on site and found at this time all refrigerator operations and interior lighting are working properly. Spoke with tech line and relayed customers experience and history and tech line recommended disconnecting rope harness tucking it in the back of the refrigerator and asking the customer to monitor refrigerator operation over the next week or two. If refrigerator stays working properly customer can decide whether to attempt replacing rope harness or just leaving it disconnected indefinitely. Job complete if issue continues will need to bring back rope harness. 7736232762

Arrived onsite for previously diagnosed parts. Installed the new part and tested middle burner. The center burner doesnt turn off going between high and simmer now. The unit is operating as designed and no gas leaks detected during service.

Arrived on site for dryer louder then normal. Found that raising front feet noise would go away . No lint build up at this time. Job complete

Arrived onsite for a DW that has a burning smell coming from it when in the dry cycle. Upon inspection I found all electrical components food wires as well. Upon further inspection I found the there was some food that had fallen on to the heater and was causing the smell I scraped it off and tested unit and found unit operating as designed. Job complete

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new cover and you that the issue was solved.

"Arrived on site to replace previously diagnosed duct and duct cover, duct and cover are not needed, replaced control as precautionary, customer stated that the door will not shut sometimes, customers floor is rotted and the refrigerator is extremely unstable causing door not to seal properly causing warm air to penetrate into Rc freezing return air ducts, advised customer that he is responsible for keeping door closed, no issues with gaskets, unit is running as designed, job complete"

"Arrived onsite to test unit for not dispensing ice, tested unit found unit is dispensing water but when pressing paddle for ice, auger motor or ice door not engaging , removed UI and found both wires not connected, secured connections and tested, unit is now dispensing ice, unit is functioning as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed burners and caps, replaced and tested, unit is now functioning as designed, no leak detected job complete"

"Arrived on site and found no power showing on dishwasher, Found no power showing at terminal block. Swapped dishwasher plug to garbage disposal outlet and dishwasher is now powered up. Ran a diagnostic cycle and dishwasher is working properly. Recommended to homeowner that builder be contacted there is a problem with the dishwashers outlet, job complete"

Arrived on site to test unit for error code f7e1(tachometer missing or wrong signal). Found splutch retention nut worked itself off causing belt to pop off. Found no signs of gearcase failure. Replaced cam and belt. Unit now working as designed. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed cooktop. Unit working as designed. Job complete.

Arrived to install previously diagnosed parts. Installed the new inverter and I used a putty to help insulate the inverter from the compressor so it would not make a loud thumping noise when running. No water leaks detected during service.

"Arrived on site and inspected washer and found it is making noise while spinning. Inspected gear case assembly and found rotor bolt is loose and rotor is shaking, after tightening it washer will spin properly. Took pictures. There is no evidence currently of gearcase failure, job complete"

Arrived on site to install previously ordered part. Replaced timer W10857612 and test unit . Timer now advances. Unit is operating as designed. Job complete

Arrived on site to install previously ordered part. Replaced control and there is no change removed bulb and getting correct voltage at housing. Customer had an extra bulb handy to test unit. Unit is operating as designed job complete.

Arrived onsite for F6-E4. Upon arrival test unit and found every time oven preheat is selected I will get error code F6-E4 oven sensor failure. Replaced sensor WPW10181986 and preheated oven several times and unit began preheating. Upon final test allowed unit to reach 350 and unit preheated correctly. Job complete

"Arrived on site. Found unit not powering on,removed unit from enclosure unit powered on diagnosed a defective external drain pump,found small leak at water line to unit uploaded picture. Tightened water line to unit,replaced defective pump,ran water with new pump water drained checked all tubing and connections no leaks."

"Arrived on site for cooling complaint. Found evaporator fan not running,removed cover assembly found loose connection to fan motor,installed connections fully to fan,fan powered on,compressor running frost forming on evaporator plate."

Unit 904 . Upon arrival inspected unit. Maintenance stated unit floods as soil as water filled. Upon arrival inspected unit. Unstacked and inspected. As I was moving unit water began to leak. Tilted unit up and found drain pump to tub hose was hanging. Clamp securing hose was missing. Used truck stock clamp WP616099. Secured hose and tested. Unit is now functioning properly. No leaks present at this time. Job complete . Auth code:94EKF4

Arrived onsite for unit not draining. Upon arrival inspected unit. Found pump locked. Corrected unit and tested. Ran multiple times and I sued pump is running and no leaks. Job complete

"Arrived on site for weak to no water dispensing. Tested dispenser weak flow,removed filter same issue,removed water line to unit turned on water source no water,removed water line from house shut off valve turned on water source no water. Diagnosed no water out of house shut off valve."

"Arrived on site for no ice. Ran diagnostics E5 error code,replaced defective icemaker power cycled unit ran harvest test passed ran fill test passed."

"Arrived on site. Found fill tube extension not inserted to fill cup,removed icemaker installed extension correctly to fill cup ran harvest test passed ran fill test passed. Noise is normal operating sound from a R600a compressor"

Arrived onsite to replace faulty door glass. Inspected hinges and were good. Replaced door. Tested and unit is functioning properly. Job complete

Arrived onsite for washer making screeching noise. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran auto test and passed. Ran spin only and passed. Ran drain and spin cycle and all passed without error. Notified customer that unit may be overloaded when noise is occurring. Customer will monitor. Job complete

Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Tested and noise was immediate. Disassembled and found idler pulley and rollers worn. Used repair kit to replace. Reassembled and tested. Unit is functioning properly. Job complete

Arrived on site for burner not igniting. On inspection found the ignitor was touching the left side of the burner an it was sparking to the left. I loosen up the orifice holder and moved it to the left. Now the spark is sparking to the cap and the burner ignited every time. The unit is operating as designed and no gas leaks detected at service.

"Arrived on site to diagnose microwave with damaged part. On arrival customer showed me that they thought a part was missing behind the top vent / trim piece. I examined the unit and found no parts missing, and that's how the unit normally works, and is also outside the 30 day cosmetic warranty. Unit is functioning as designed and does not need repair. Call complete."

Arrived on site to replace capacitor to resolve washer not spinning. Replaced capacitor and tested unit. Verified all working as designed. Repair completed.

Arrived onsite for microwave sparking. Upon arrival inspected unit. Customer stated unit sparked then a couple days later was able to use it with no issues. Tested unit multiple times and was unable to recreate issues. Called tech line for assistance. Tech replied we would need to duplicate issue to fix. Right now unit is functioning as designed even after multiple attempts. Andy- SR#7736239179. Customer will monitor. Also reached out to Safety team for documentation but office was closed .

"Arrived on site for warmer then normal temps . Found ice build up around evap fan area . Evap clean of frost . Ran diagnostics. Ran fan and heater ,checked thermostat. All checked normal. Recommended to keep vents clear . Also in talking to customer door had been left open . Steamed clean evap fan area .

"Arrived on site to test unit for DE1 error code, tested unit found latch disconnected, secured connection and tested unit is now running as designed job complete"

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer had the unit door open and I found a large amount of suds in the tub (photo). Customer advised that they placed Dawn detergent in the unit to test it and it began to leak badly. I advised the customer that they cant use Dawn or any other hand dish washing liquid as it creates too many soap suds and the unit will leak water. I cleared the detergent/suds out the unit and its components and tested. Unit is operating as designed with no water leaks. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed at the end of service, job completed."

"Arrived onsite for dishwasher not cleaning dishes. On inspection found the water turn off, turn water on and ran unit. Heard water come into the unit and heard the spray arms hitting the door. Informed the customer that the water was turn off."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit building frost. Confirming the frost found that the ice door chute was not making a good seal. I replace d door chute and motor. Defrosted all ice build up and unit is now operational good. No leaks where observed during service. Job completed.

"Arrived on site ,checked and under unit has dried out since shutting IM off last visit . Replaced IM fill tube . Ran harvest ,all connections dry. Housing not needed . job complete"

"Arrived on site for dryer making squealing noise . Found belt worn . Replaced belt all checking normal. No lint build up at time of service. Job complete"

Arrived on site to test unit for unit not draining. Test unit and found disposal had knock out still attached. Removed knock out test unit and unit draining correctly.

Arrived on site to test unit for unit not heating correctly. Test unit and found unit off about 15?. Showed customer how to calibrate unit job complete

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found latch glitching. Replaced latch and tested. Unit is now functioning properly properly. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door lower hinge failing, I removed and replaced the hinge and 3 bolts and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the unit and found digits missing on the control panel and the bake ignitor failed to illuminate. I could hear the relay clicking on the control but very faint. Tested the control and it was good. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."

"11087872603 Arrived to inspect unit not starting and F1 code. I found the relay to the motor would always allow 107VAC to the motor, whenever the unit was plugged in no during attempted startup, there were no relay clicks heard. The door hinge has failed, but unlikely to be the cause of the issue. Thermal fuses and sensors were intact. Inspection of the control board showed the failing relay had caused the motor side relay contact to destroy the solder joint and pin, likely due to overheating, requiring control board replacement. Further testing revealed jumper-ing the P9 connections and applying power proved the motor circuit intact.

"WRS325FDAM04 Arrived to inspect no interior light in FC and ice maker leaking. I found the ice maker was overfilling and the coating was failing. The FC interior light had failed and after replacing both, the issues were resolved. I verified the ice maker filled to the correct level as well. No leaks observed during service.

"WT7600HWA Arrived to inspect draining issues. I found the dispensers were full, but after watching the unit for a few minutes, I could see very slow flow of water entering from the cold side. The tub was also 20% full upon arrival and eventually drained in its own. Removing the supply lines, I found a large amount of softener resin beads within the valve assembly, causing the valve to not fully close. I removed and replaced the valve assembly and tested. The unit had full function and the trickle of water was corrected. I advised the customer of the issue and thoroughly flushed the hoses prior to reinstallation. No leaks observed during service.

"JVX5300SJ2SS Arrived to inspect light issue. I found one wire had came loose and after correcting, the issue was resolved.

"Arrived on site to install parts that where diagnosed by previous tech. I confirmed the defective parts abut also found that the spray arms where clogged. Entered diagnostics and retrieved error code F2E1. I tried cleaning them out and was unsuccessful so they would need to be replaced. No parts where installed. Leaks where present. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was unit not heating properly. Tested the temps and found that the sensor was reading off. Replaced sensor and removed the calibration. Unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was unit not operating properly. Tested unit and found it will need all 4 igniter switches the spark module and the igniters. I advised the customer of my findings. Job completed.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not working. Tested unit and found a bad door switch. Replaced door switch and tested. Unit is now operating as designed. Job completed.

"Arrive pad onsite for a dryer that has no power. Upon arrival I found that the washer no power at the plug and the unit was wired properly but the breaker was tripped. I turned it back on and checked policy and found it good I checked voltage and found a good 240vac. I ran the dryer for 15mins and found that it was heating and tumbling the breaker did not trip during this test. Unit is operating as designed, I did advise the customer if this occurs again, please check the breaker and the circuit ."

"Arrived onsite for washer not spinning. On inspection it looks like the coupler was bad. Gain access to the motor and replaced the coupler, tested the unit and it now is spinning. Informed the customer that the unit may have other issues that will pop up because of the new coupler. Informed the customer that no refund will happen due to the age of the unit. The customer said it only needs to work for the next 60 to 90 days they are moving back to the UK. no water leaks detected during service.

Arrived on site for door flopping open . Found spring latch had slipped off door spring . Reattached spring clip. Door is performing normally . No water leaks detected at time of service.

Arrived on site to test unit for water leaking out of bottom from FC. Found drain was frozen over. Also found dispenser ice door was stuck open with ice. Removed obstruction and cleared frozen tube. Unit now working as designed. Advised to monitor ice door and if frost continues to build up recommend ice door.

Arrived on site to test unit for error f25(tachometer missing). Unit was unplugged on arrival. Powered unit and verified only error code present. Ran diagnostics with no issues. Verified motor receiving voltage and resistance through motor correct. If issue persist recommend replacing MCU.

"Arrived on site and found saved error code F8E1 and F8E3, customer is experiencing low flow error. Inspected valves and found some debris blocking screen and water flow is weak specifically on C01. Job complete, Washer and dryer collected together on the same authorization.

"Arrived on site and replaced TOD diagnosed by previous technician, after replacement oven is heating properly, took one picture. job complete

Arrived on site for heating but not drying . Upon arrival test unit and is heating but could not hear blower pulling air. Removed front panel to inspect blower. Found blower pulley has fallen off and inspected pulley and blower threading and are good. Am able to reinstall pulley securely. Test unit and is operating correctly. Job complete.

"Arrived on site. Grinds to fine error adjusted grinder same issue called tech support ran test per tech support unit needs a deep cleaning and descaled,per customer unit was descaled about a month ago,wiped out the inside ran cycle coffee was made ran 3 more cycles unit working advised customer to descale again. C

"Arrived on site. Found gap between door handle and door,removed handles reinstalled handles correctly. Noise while pulling unit out is from air deflector normal due to designs,checked back of unit no apparent damage to back of unit.

"Arrived on site to diagnose refrigerator that is not dispensing water quickly. This issue has persisted through 2 filters. Provided estimate to customer for a new filter housing, and also needed a filter. Replaced filter housing and filter and tested. Verified all working as designed. Repair completed."

"Arrived on site to diagnose refrigerator that was losing cooling in both compartments. Examined RC evap and found it was severely frosted over on the side where the unit had the bowed liner. The bowed liner was causing water to freeze in the drip tray, and work it's way up the evap. Called tech line and spoke with Chris, SR 7734614473. Advised that we had already performed all steps and part replacements per the service pointer for RC evap defrost issues. As all relevant repairs have been made 1 or more times previously, and liner is warped under the drip tray there are no good repairs left to make. Advised customer to follow up with their extended warranty for final resolution. Call complete."

"Arrived on site to diagnose refrigerator that is losing cooling. Examined freezer compartment and found evaporator buried in ice. Found heater wire disconnected from connector. Connected wire and secured. Repair completed."

Arrived onsite for a refrigerator that is not making any ice. Upon inspection I found the the ice maker was not sending voltage to the water valve. I installed the new ice maker and tested unit and found unit operating as designed.

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised the freezer section is fine but the fresh foods section isnt cold enough. I tested temp,sin the FC=12 degrees on a setting of -3 degrees and the RC=44 degrees on setting of 33. I pulled the unit out to check the compressor and found a sealed system has been done on this unit and the customer did not know of any repairs, other than the ice maker, had been done on this unit. I placed my gauges on the system and on it equalized, it appears there is a slow leak beginning on the high side as its showing to be a little low. I placed the unit in diagnostics and tested and found all fans operating and the compressor was at .76amps when I first tested and it is now showing .45amps. I found no signs of ice buildup in either compartment and all door seals are good. I advised the customer of my findings and recommended the contact the manufacturer to schedule a sealed system repair (compressor). No water leaks observed during service, job completed."

"Arrived on site for refrigerator not cooling and giving off chemical smell. Upon arrival confirmed complaint and found temps at 65 in compartment. After further disassembly I found evap coil leaking from factory joint and called techline to reported issue: Sr#7736213903. Was instructed to order sealed system parts, compressor, evap coil, r600 kit, etc. will need office to reschedule once availability of parts is known.; ordrng 1 W11490402 (Evap coil) and 1 W11376833 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit) and 1 R600kit (R600kit)"

Arrived onsite and determined the evap had frozen through with ice due to repeat failure of heater harness. Ordering updated heater harness assembly. Advised customer to have unit defrosted to prepare for replacement of part. Office to reschedule due to parts availability. ; ordrng 1 W11650662 (Heater and harness assembly)

Arrived onsite for a dryer to replace the previous diagnosed parts. The blower wheel is completely stripped and will not come off the motor shaft so the housing and seal will also need to be replaced. Ordering W11596046 seal & W10888146 housing. Marking all the other parts as UORV. ordrng 1 W11596046 (Seal) and 1 W10888146 (Housing)

"Arrived on site to inspect range oven not turning off. Upon further inspection, I found the unit with power as the display was on. Customer advised that when they went to bake a pizza and the item was done, they attempted to turn the unit off and it failed to turn off so the customer had to turn the unit off at the breaker. I tested the unit on bake at 350 degrees and after preheat I pressed the stop key and the unit turned off. I tested the unit on convection bake at 350 degrees and after preheat I pressed the stop key and the unit failed to turn off. I cycled power at the breaker and was able to get the unit to turn off. I placed the unit in diagnostics and checked error codes and found F2E1-stuck key. Cleared the code and advised the customer of my findings. I contacted the manufacturer Safety Team and spoke to Kelly and advised of my findings and part to be ordered. Kelly advised all info to be documented on SR#7736163674. I am ordering the control panel bracket with overlay and office to schedule return service. ; ordrng 1 W11178664 (Control bracket w/overlay)"

Arrived on site for bottom oven door is shattered. Upon arrival found that the oven door glass sent is damaged in box as well as incorrect part. Noticed that the model number on the call is off by one digit. Ordering correct part. Office to reschedule ; ordrng 1 W11600222 (Lower oven glass door)

"Arrived on site for leaking water. Upon arrival inspected unit and there are no visible signs of leaks. Ran a normal wash cycle to test unit. Sump and motor, drain pump and hoses are good. Found leak coming from in between tub and door on left side top corner. Need to replace tub gasket. Ordering gasket. Office to reschedule ; ordrng 1 W11483553 (Tub gasket)"

"Arrived onsite for previously diagnosed parts. Installed the new motor and test the unit it still did not work. The unit would power up, when you select the start menu it would reboot the unit. I went back in started to test the components all tested good except the thermistor it read 11k saying it was 44? when it was 78? in the room. I went back in tested the new motor and it was bad now. Ordering another motor ant control board. Will reach out to WP tech line next visit.; O-emld tckt"

"Arrived on site for still long dry times . Ran temp checks after running normal temps unit starting to drop temp ranges lower then normal. Ordering timer and cycle thermostat. Cal, to set return ; ordrng 1 W11566736 (Timer)"

"Arrived on site for fridge dispensing only crushed ice and making noise . Found noise is compressor vibration. Ordering shim and sound pads . For ice dispensing issue solenoid is sticking due to frosting . Found freezer left side is sticking open occasionally. Ordering rails no water leaks detected at this time. Call to set return Rails , sound pads , wedge ; ordrng 4 Shimss and 6 Soundpadss and 1 Whitegrease and 2 W10120018 (Rails)s"

"Arrived on site for gas smell from range . Checked all connections , no leaks detected with liquid and meter tests . Found oven taking long time to ignite . Ordering oven igniter . Tried to call safety couple times . Will need to add back to route . Call to set return ; ordrng 1 WPW10324262 (Oven igniter)"

Arrived on site and replaced previously diagnosed FC door door switch and dispenser UI. Unit still not working. Found continuity through door harness is good. Found not receiving voltage at control p3-7 to p3-8. I could hear relay clicking but not sending voltage to dispenser motor. Recommend replacing control. ordrng 1 W11035841 (Control)

Arrived on site to test unit for gas smell. Gas is coming from the bottom. Customer needed to reschedule for next week on Wednesday. Will replace regular will need 2 hours. ; ordrng 1 2hours (2 hours)

Customer keep saying it was in warranty. She couldnt get a hold of her husband arrived her it showed out of warranty. Told her to call back when she figured out If its in warranty. Did not check unit at all. ; O-emld tckt

"Arrived on site to test unit for not agitating. Found tub and agitator both spinning freely with no obstructions. No stored error codes. Unit would agitate and spin in diagnostics. Recommend replacing gearcase, stator, and clutch. Needing stator ; ordrng 1 W10915700 (Stator)"

Arrived on site to test unit for dishes not getting clean. Test unit and found and sump and motor. Ordering new sump and motor W11416363 office to reschedule ; ordrng 1 W11416363 (Sump and motor)

"Arrived on site to test unit for not cooling, tested unit found FC evaporator completely frozen over, heater is not engaging, unit has a defrost system failure, ordering control, control UI, evaporator harness and thermistor office to reschedule ; ordrng 1 W11518204 (UI control) and 1 W11559968 (Evaporator motor) and 1 W11650662 (Evaporator heater with harness assembly) and 1 W11558182 (Control), used 1 WPW10384183 (FC thermistor) from stock"

Arrived onsite for washer not starting a cycle. Upon arrival inspected unit. Found unit not locking. Confirmed with error codes. Ordering Latch and control with correct model number. Scheduled for 25th.; ordrng 1 W11513246 (Control) and 1 W11513248 (Latch)

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint is unit not cleaning dishes. Entered diagnostics and retrieved error 2-1. Tested unit in diagnostic cycle and passed. Found the spray arms clogged. Im ordering parts and reschedule for 04/27/23. No le where observed during service. ; ordrng 1 W11101428 (Spray arms) and 1 WPW10448645 (Spray arm)"

"WOC54EC0HS20 Arrived to inspect microwave not working. Upon initial inspection, I found the interior microwave light would not illuminate when the door was opened. Inspection revealed one of the leads in the previously installed interlock kit was on the incorrect microswitch spade and I corrected. I found the interlock W11033422 sent out was for a different model and the W11555169 that had been installed prior, was correct. I traced all connections per MFG documentation and after ensuring proper routing, powered the unit while removed from the mounting and found all functions to be present. The door having to be pressed on to get the unit to work, which was the initial customer complaint, is caused fully by the units mounting into the cabinet. The front lower vent does not have enough clearance and is causing the entire body of the machine to lean back into the cabinet at the top, pressing on the upper, outer microwave door opening flanges and preventing the usual and expected door operation. The unit will require shimming material placed directly under the left and right feet, at full depth into the cabinet, to correct the issue. Due to the interior bulb being out and the main microwave fuse being blown, we will return and place the customer provided shims under the unit. Microwave is working at this time. Tech GCO.; ordrng 1 GCO (GCO) and 2 W11188752 (Fuse, 20A)s and 1 W10886919 (Bulb)"

"Arrived on site to diagnose washer that was not draining. On arrival found F9E1 code for no drain. Customer lifted unit prior and pump kicked on. I tried to drain and got no response from pump. Manually drained with transfer pump. I can get the drain pump to kick on if I awake the harness, indicating a broken or bad connection in the wiring harness. Ordering harness / pump to resolve. Office to schedule when we can get a lower harness. ; ordrng 1 W11568984 (Lower Harness)"

"Drive down site for the washing machine that is flashing an F0 E7 (load detected during a clean washer cycle) error code. Inspected unit and work area. The customer advised that they were able to clear that code and have since understood what that means but that they had heard some abnormal sounds coming from their washer. She also explained that she was having water dripping at the front right corner of her washer during the last spin. I ran the unit through an auto test in the unit rate as designed. The customer ran a load of clothes, and I finished through the first wash and spin. Could not detect any abnormal sounds present in her washer. During the spin portion of the cycle, did notice that water was pulled inside of the bleach dispenser, bezel, as the unit was spinning and vibrating, found little droplets were dropping on top of the Tub ring and were creating water droplets on the floor. Spoke to JC and was advised that the water droplets may be caused due to the bezel, but that the other issue may be that because the unit has hot water running to it during a white cycle, moisture may be building up on the top of the cabinet and dripping down towards the front. Ordering the bleach dispenser bezel and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11662175 (Bleach dispenser)"

Arrived on site for a microwave that is tripping the breaker immediately as the breaker is turned on. Inspected unit and work area. Checked the interlock switches for continuity and found the right upper interlock switch would not move. Went to remove the interlock assembly and found the screw for the interlock stripped. Attempted to remove the screw anyway and found all of my bets were continuing to strip out the interlock screw. Replaced that one switch and tested the unit. Still had the same issue. Checked all other switches and found the other side switch always showing continuity regardless of door position. Spoke to JC and was advised that we would need to drill out the screw and replace the screw with the interlock screws. Ordering the screws and interlock assembly again and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 2 8169479 (Interlock screws)s and 1 W11551761 (Interlock)

"Arrived on site to diagnose washer that is running on its own. Customer says unit stays locked and starts making noise. Tested and found noise is constantly running drain pump. Verified codes F3, F11, F24. Codes call for control to be replaced, along with pressure Switch and hose, and also drain pump in 1 go to break the drain loop. Unit is stacked in an RV and customer has been made aware it MUST BE UNSTACKED AND MADE ACCESSIBLE FOR US. Office to schedule with all parts in hand and ext warranty approval. ; ordrng 1 W11044866 (Pressure Switch) and 1 W10676317 (Pressure Hose), states that autho needed"

"Arrived on site to diagnose refrigerator with UI not lighting up or being usable unless both doors are opened. Called tech line after reviewing the wiring diagram. Tech line recommended that i replace the Yoda and Genesis boards to resolve. I changed out the genesis and yoda controls and retested. Verified issue is still present. I further confirmed that if either door is open all lights stay on, and triggering the freezer door switch only shuts off the user interfaces. Called tech line again and spoke with travis. travis said to check the J5 connector on the Gemini board and make sure pink is in terminal 1, Grey terminal 2, and double check proper polarity at the outlet. Outlet Voltage can't be under 108. If those items check out, we can replace the power board and call tech line back, SR7736219180. Set return visit for 4/26. DZO!; ordrng 1 WPW10624574 (Power Board)"

"Arrived onsite for washer with no power. On inspection found that the plug was 123vac, the line filter had 123vac on the output. The ACU had 123vac at the board. Tested the UI, there was no voltage to the UI. Ordering a ACU. Office to reschedule when part arrives.; ordrng 1 W11549931 (Acu)"

"Arrived on site and found oven light will not turn on. Button on control board is unresponsive. Inspected bulb and it does not appear to be burnt out, inspected connections to bulb housing and control board and all of them look good. We need to bring back control board to correct issue.; ordrng 1 W11126814 (Control board)"

"Arrived on site for range not heating properly . Found element burned out . Ordering bake element . ordrng 1 W10779716 (Bake)"

Arrived onsite for a ice machine that would not drain properly. Upon inspection I found that the unit drains using gravity but the drain tube/hose is too long to drain properly with gravity. ordrng 1 W11539855 (PUMP)

"Arrived on site to replace previously diagnosed UI control, parts that were ordered are not what is needed no connection from those controls lead to light sockets, the option control is needed, ordrng 1 ERB80595412 (PCB ASSEMBLY OPTION)"

"Arrived on site and found top oven door handle is damaged And loose. Disassembled door and replaced handle and it is working properly, job complete"

"Arrived on site and replaced damaged door panel and nameplate, job complete"

Arrived on site for washer needing previously diagnosed drain p7mp. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and washer fully functioning as designed. Call complete