Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
DRYER WHIRLPOOL WED8500DC1 Arrived on site for noisy unit. Found back roller seized. Replaced with repair kit and tested good.
Near Killeen, TX 76543
Al
Job Details: 02/14/2019
WASHER MAYTAG MVWB725BW0 Arrived to inspect washer UL code. I ran the unit through diagnostic and unit gave same error code. I spun the inner basket and heard a grinding noise from the bearing.
Near Salado, TX 76571
Arthur B.
Job Details: 02/14/2019
REFRIGERATOR GE GFD28GELCDS Arrived onsite for customer complaint of french door refrigerator water filter not going in. Found tabs in filter broke. Removed and replaced filter housing. Found filter will not proper secure. Ordering filter and bypass to complete repair. R/S for Friday 2/15. All water connections were dry at time of service.; ordrng 1 RPWFE (refrigeration water) and 1 WR17X23645 (plug bypass rfid asm)
Near Harker Heights, TX 76548
Arthur B.
Job Details: 02/14/2019
DRYER MAYTAG MED3100DW0 Arrived onsite for customer complaint of dryer taking too long to heat. Ran test cycle and found no air coming outside vent. Advised customer to have venting cleaned out. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
Near Austin, TX 78753
Scott
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH32519FS1 "Arrived on site for sparking on rack mounts . Found also mag is bad . Ordering mag cap and diode also touch up paint Pewter ,Plat . Call to set return visit . Parts and labor are covered . Paint is not ,quoted paint 10.00 ordering both colors pick which matches closest . Got paint part from tech line .Sr 7724151514; ordrng 1 4396174 (PEWTER TOUCH UP ) and 1 721133 (TOUCH UP PAINT PLATINUM ) and 1 W10850446 (capactr-mg) and 1 W11256462 (DIODE ) and 1 WPW10693025 (magnetron)"
Near Round Rock, TX 78665
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR FRIGIDAIRE FFSS2315TS0 Arrived on site for compressor concerns complaint. Customer informed me that the unit is very noisy. The geek squad has worked on the unit multiple times. Compressor has already been replaced for noise and no cool. Today the evaporator fan motor is very noisy as well as the compressor. Customer is requesting that AIG no longer do more repairs on the unit. All water connections are dry.
Near Austin, TX 78733
Cliff
Job Details: 02/14/2019
WASHER WHIRLPOOL MHW3505FW1 Arrived on site to replace tub for washer. Inspected part prior to doing repair and found tub cracks around drain port. Office will need to re-order tub and set return date.; ordrng 1 CNOTES (2 TECHS& 2 HOURS) and 1 W10901030 (tub-outer)
Near Austin, TX 78758
Cliff
Job Details: 02/14/2019
OVEN WHIRLPOOL WEE510S0FS2 Arrived on site to No say range with a broken trim piece. Found handle mounting trim broken on right side. Replaced trim and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78702
Luis
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for no cool in fresh food compartment. Found damper closed not allowing air into fresh food. Ran diagnostics damper working correctly,ran thermistor test. Thermistor in fresh food reading open,per tech support checked continuity,found good reading from thermistor to J3 pin 1 connector white/blue trace,no reading from other wire to J3 pin5 white/orange trace broken wire in cabinet unit is unrepairable. Sr# 7724168547"
Near Georgetown, TX 78626
Steve C.
Job Details: 02/14/2019
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for the unit will not turn on. Customer advised the cooktop works but no display. Tested the unit and found the power cord cord prong was bent. Re-adjusted the power cord and tested the unit. Unit works properly and job complete.
Near Hutto, TX 78634
Tyler B.
Job Details: 02/14/2019
DISHWASHER FRIGIDAIRE FFBD2408NS10C Arrived on site for loud unit. Found pump failing causing screeching noise. Replaced pump and tested good. No leaks on site
Near Austin, TX 78703
Luis
Job Details: 02/14/2019
ICE MACHINE JENN-AIR JIM158XYCX0 "Arrived on site for cleaner in pan issue. Instructed customer that after cleaning cycle cap needs to be removed to remove excess water. Ran diagnostics found e thermal drain pump shutting off and powering back on,advised customer pump is failing customer will call back into office if pump fully fails gave estimate for pump.
Near Leander, TX 78641
James
Job Details: 02/14/2019
RANGE WHIRLPOOL WOD77EC0HS00 Arrived on site and tested operation. I found the control panel not responding to inputs properly. Installed new panel and tested operation. Unit working properly and all functions test good. Job complete
Near Fischer, TX 78623
Robert
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on job for complaints of not washing. Found motor 120v no operation. Customer to get with Whirlpool for coverage.
Near New Braunfels, TX 78132
Robert
Job Details: 02/14/2019
WASHER WHIRLPOOL MHW5500FW1 Arrived on job for complaints of water not draining. Determined wl switch is bad. Replace switch and tested
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS970CIDE01 "Arrived back on site for control and motor replacement, replaced motor and tested good, replaced control and tested good, no leaks on site"
Near Taylor, TX 76574
Tyler B.
Job Details: 02/14/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for unit not powering on and also complaint of noise. Found control had failed replaced and unit powered on, during agitation unit would grind, found cam damaged replaced cam and actuator to be safe, tested and tested good, no leaks on site"
Near Leander, TX 78641
James
Job Details: 02/14/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and customer had a load going in the dryer and all sounded correct. Customer stated that the noise was random and did not happen every load. Inspected all components and found the blower wheel to be secured properly, motor is in proper position and the belt and tensioner pulley are properly aligned. The drum is in proper working and the element is in good condition. I was unable to duplicate complaint and the unit is working as designed. Instructed customer that if the sound returns to please take video so that the sound may be identified. Job complete"
Near Austin, TX 78717
Lou
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT720PADM2 "arrived on site to inspect dishwasher not draining. I pressed ad held the start button for 3 seconds to engage the drain pump and when engaged, it sounded as if it were not operating. I placed the unit in diagnostics and it showed error code F8E2-drain motor electrical problem. I cleared the code and continued with testing. The unit operated as designed but failed to drain. I manually drained the water out with my vacuum. I removed and replaced the drain pump and tested again. The unit operated as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Diego G.
Job Details: 02/14/2019
OVEN WHIRLPOOL WOS51EC7AS03 Arrived on site. Replaced console assy and main board. Cycled oven to 350°. All functions tested OK. job complete
Near Seguin, TX 78155
Diego G.
Job Details: 02/14/2019
OVEN WHIRLPOOL WOS51EC7AS03 Arrived on site. Replaced console assy and main board. Cycled oven to 350°. All functions tested OK. job complete
Near Seguin, TX 78155
Diego G.
Job Details: 02/14/2019
OVEN WHIRLPOOL WOS51EC7AS03 Arrived on site. Replaced console assy and main board. Cycled oven to 350°. All functions tested OK. job complete
Near Georgetown, TX 78628
Thomas L.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Arrived on site for improper cooling conditions. Found that the compressor start device is failing and compressor is not running full time. We can come back Thursday but customer is requesting Friday; ordrng 1 WPW10197428 (start relay)
Near Austin, TX 78746
Leonardo
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDPE334GPS0 Arrived on site to test unit for kick plate coming off. Found unit missing screw.
Near Austin, TX 78754
Scott
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH32519FS1 Arrived on site for control not working . Customer states it went out one night and came back on later the next day . Also wrapper is warped on right side .Will bring back controls to change . Need to check if wrapper is covered . Please call to set return .; ordrng 1 W10845689 (WRAPPER )
Near Johnson City, TX 78636
Brandon
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site for customer complaint of fresh food section not cooling, found defrost issue, ordering defrost components and unit needs to be defrosted. ; ordrng 1 WP12729128 (heater) and 1 WP4387503 (bimetl-def)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site for customer complaint of unit not spinning, found unit has the option to have the spin cycle off, that was the issue, I turned on the spin cycle, unit tested good."
Near Georgetown, TX 78626
Steve C.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for the unit is not drying the dishes. Customer is using rinse aid. Remove the kick plate and found the water has a loose connection on the heater. Secure the connection and assemble the unit. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near , TX 78628
Lou
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WMH31017HS2 "arrived on site to inspect microwave noise. Using a cup of water, I tested the unit for 30 seconds. At the end of time, and the fan stopped, I heard the damper drop and the customer advised that was the noise she keeps hearing. I removed the vent cover and placed some sticky foam on the damper so that it wouldn’t continue to hit the fan motor cover and make a rattle noise. I tested the unit again, and the damper is much quieter. I advised the customer of the repair and I retapped/resealed the vent cover using foil tape. Job completed."
Near Round Rock, TX 78665
Tyler B.
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL KDTM404ESS0 "Arrived on site for unit leaking from door. Found unit slightly leaned forward and found food residual jammed up in front of pan causing a poor seal. Removed unit, cleaned all residual food. And leveled unit.
Near , TX 78666
Robert
Job Details: 02/14/2019
DRYER WHIRLPOOL WED75HEFW1 "Arrived on job for complaints of not powering on. Unit powered on, ran diagnostics no error codes functionality passed. Turned on and off multiple times and ran several tests to try and duplicate problem but was unsuccessful. All operation normal."
Near Austin, TX 78729
Paul
Job Details: 02/14/2019
WASHER MAYTAG MVWC425BW0 Arrived on site for the washer leaking inside. I found the fill valve weeping water. I replaced the fill valve and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
James
Job Details: 02/14/2019
MICROWAVE AMANA AMV2307PFS0 "Arrived on site and installed new mag, cap, diode and control. Tested unit for proper operation and found unit working properly. Job complete"
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/14/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for “unit produces burning oil smell during operation” complaint. Inspected unit and gearcase leaking oil through upper shaft. Broke washplate, during disassembly. Removed and replaced gearcase, worn cam and washplate. Calibrated and tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78746
Scott
Job Details: 02/14/2019
MICROWAVE KITCHENAID KEMS308SSS05 Arrived site for microwave not heating . Ran diagnostics and got lost communications error code . Flipped breaker . Unit is now operating as normal .heated cup a water to whirlpool test standard . Job complete .
Near Austin, TX 78733
Scott
Job Details: 02/14/2019
WASHER WHIRLPOOL MHW5500FC1 "Arrived on site for f3 e2 code . Ran diagnostics and only got that error code . Wash cycle did as designed . Did notice a lot of suds . Recommended to do a clean wash cycle and cut back on soap usage . In talking to customer , she has used the unit a few times since reporting issue , she hasn’t had a repeat of error since . No water leaks tree at time of service . Job complete ."
Near Georgetown, TX 78626
Steve C.
Job Details: 02/14/2019
REFRIGERATOR WHIRLPOOL WRS311SDHB00 Arrived on site for the units display will not turn on on the UI. Remove the UI control and found the cable was not connected. Security connection to the user interface and tested the unit. Unit working properly and all water connections were drawing at the time of service.
Near Austin, TX 78703
Cliff
Job Details: 02/14/2019
WASHER WHIRLPOOL WFW9351YW00 "Arrived on site to finalize diagnosis for washing machine leak. Remove dryer and fully inspected unit. Found no failures to washing machine at this time. Did note customer’s plumbing backing up causing drain to overflow when washer is in drain cycle. Homeowner will need plumber to clear drain to complete repairs. No further repairs are needed by Appliance Express at this time, and washer was left unplugged and disabled. Only charges to homeowner today that were collected was for labor for second technician."
Near Austin, TX 78704
Scott
Job Details: 02/14/2019
DRYER MAYTAG MGD3500FW0 "Arrived on site replaced panel and sticker, mod/ser tag . Tested unit all checked normal . No gas leaks detected and no lint buildup at time of service . Job complete ."
Near Austin, TX 78704
Leonardo
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL KUDC10FXSS5 Arrived on site to test unit for unit starting and stopping with I. 5 minutes. Test unit and found bad control board and found panel turning light on and off on it own. Replaced control board at $187.19 and replaced panel too. Test unit after replacing parts and unit running for more then 5 minutes with out stopping job complete
Near Austin, TX 78730
Cliff
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KSSC48QMS02 Arrived on site to diagnose a refrigerator that is not cooling properly. Unit was off when I arrived at home and I was not able to verify defrost function. Tested all other parts and components and found no mechanical failures to unit at this time. Advised homeowner service fee paid today would apply to any repairs in the next 90 days as we were not able to provide a diagnosis at this time. No leaks were found at time of service.
Near Austin, TX 78734
Luis
Job Details: 02/14/2019
ICE MACHINE JENN-AIR JIM159XYRS0 "6701# gate codeArrived on site for unit shutting off,ran diagnostics found external drain pump powering off diagnosed unit will need external drain pump,removed failed pump,installed new drain pump ran water through pump unit drained correctly and leaks at tubing"
Near Austin, TX 78734
Paul
Job Details: 02/14/2019
COMPACTOR KITCHENAID KTTS505EPA Arrived onsite for the compactor to finish diagnosing after it was pulled out. I found the drive gear broken and jammed. I replaced the drive gear and tested the unit. The unit is working as designed. Call complete.
Near Fischer, TX 78623
Robert
Job Details: 02/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on job to install pump and motor. Installed ran diagnostics and passed. No leaks detected at time of service.
Near Georgetown, TX 78633
Steve C.
Job Details: 02/14/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for the unit is not reaching temperature. Tested the unit and found the sensor ohms is out of range. Replaced the sensor and tested the unit. Calibrated the unit 10 degrees more. Unit works properly and job complete.
Near Austin, TX 78739
Kevin
Job Details: 02/14/2019
DRYER MAYTAG MEDX655DW1 "Arrived on site and found dryer is running but timer is not moving, replaced timer and verified it is now moving properly. Took one picture. Also found dryer vent has not been cleaned in at least two years. There is no airflow, removing vent from dryer restores airflow. Dryer is still currently heating and recommended to customer that it not be used until vent is confirmed cleared. Job complete"
Near Austin, TX 78724
Joseph C.
Job Details: 02/14/2019
RANGE WHIRLPOOL WEC310S0FB1 "Arrived on site for “sparking and popping noises from unit and cutting off breaker” complaint. Inspected unit and found mass of burned wires at harness(behind console. Found numerous roaches on burned control, as well. Spoke with Austin, at techline(7724167347) and Natalie, at Safety(7724149912). Not allowed to proceed with ordering parts or repair unit until invoice provided for insect abatement. Left breaker off and unit unplugged."
Near Austin, TX 78732
Cliff
Job Details: 02/14/2019
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to replace pump and screen for the dishwasher. Replace both parts. Tested dishwasher and found all is working properly at this time. There are no leaks found at time of service.
Near Lorena, TX 76655
Al
Job Details: 02/14/2019
WASHER MAYTAG MVWB865GW0 Arrived to inspect washer not filling up properly. Confirmed the complaint and removed and replaced housing. Reassembled the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE.
Near Blanco, TX 78606
Brandon
Job Details: 02/14/2019
WASHER FRIGIDAIRE FFLG3911QW "Arrived on site to replace MCU, main harness, and secondary harness, after replacing, unit tested good."
Near Elgin, TX 78621
Wesley
Job Details: 02/14/2019
WASHER MAYTAG MVWB300WQ0 Arrived on site and installed new bearing due to failed bearing. Repair textbook perfect with no complications. All checks good. Unit is now operating as designed.
Near Austin, TX 78757
Cliff
Job Details: 02/14/2019
REFRIGERATOR KITCHENAID KRFF507ESS00 "Arrived on site to replace main control, user interface, and RC evaporator wiring harness. Replaced all three parts and tested unit. Found all is functioning properly at this time. Water was not hooked up to wall at time of service."
Near Austin, TX 78745
Leonardo
Job Details: 02/14/2019
RANGE AMANA AGR5330BAS Arrived on site to test unit for flames turning off when on low. Test unit and removed front panel and valve to adjust flames. Adjusted flames test unit an dunit test good no leaks present at this time.
Near Georgetown, TX 78626
Arthur B.
Job Details: 02/14/2019
DRYER WHIRLPOOL WET4024HW0 Arrived onsite for tenant complaint of dryer turns on and shuts off. Checking incoming voltage and found only 120v coming to unit. Advised breaker or wall outlet will need to be checked. No other issues found. Dryer vent clean of lint at time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 02/12/2019
VENTHOOD UNKNOWN UXT5530AAS3 Customer not available for service. Contacted office to have customer reschedule. ; ordrng 1 SEENOTE (NEEDS TO RESCHEDULE )
Near Lorena, TX 76655
Arthur B.
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.
Near Austin, TX 78745
Leonardo
Job Details: 02/12/2019
DISHWASHER IKEA IUD8555DX0 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter. Ordering new sump and motor W10902326. Office to reschedule. ; ordrng 1 W10902326 (PUMP AND MOTOR)
Near Austin, TX 78736
Brandon
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL WRT108FZDM02 "Arrived on site to replace fresh food section door, I received the wrong door, ordering different door. ; ordrng 1 LW10638684 (dor-fip)"
Near McQueeney, TX 78123
Diego G.
Job Details: 02/12/2019
OVEN KITCHENAID KODE300ESS00 Arrived on site. Check for glass issues. Customer stated she dropped grease on inner glass. Made an attempt to remove grease but did not work. Will need a new innerglass to repair unit. Took picture of breakdown for repair on SD-QuickPic. Rescheduled for 2/14/19; ordrng 1 W10618107 (glass-door)
Near McQueeney, TX 78123
Diego G.
Job Details: 02/12/2019
OVEN KITCHENAID KODE300ESS00 Arrived on site. Check for glass issues. Customer stated she dropped grease on inner glass. Made an attempt to remove grease but did not work. Will need a new innerglass to repair unit. Took picture of breakdown for repair on SD-QuickPic. Rescheduled for 2/14/19; ordrng 1 W10618107 (glass-door)
Near McQueeney, TX 78123
Diego G.
Job Details: 02/12/2019
OVEN KITCHENAID KODE300ESS00 Arrived on site. Check for glass issues. Customer stated she dropped grease on inner glass. Made an attempt to remove grease but did not work. Will need a new innerglass to repair unit. Took picture of breakdown for repair on SD-QuickPic. Rescheduled for 2/14/19; ordrng 1 W10618107 (glass-door)
Near Austin, TX 78749
Leonardo
Job Details: 02/12/2019
OVEN KITCHENAID KODE307ESS02 Arrived on site to test unit for damaged inner liner. Took pictures called tech support got File#7724120364. They will contact customer to talk about what the next step is.
Near Belton, TX 76513
Al
Job Details: 02/12/2019
WASHER WHIRLPOOL WET4024EW0 "Arrived to inspect washer not draining, found water in tub and removed the water. Found broken lid switch and repaired in order to diagnose washer issue. Found unit would not turn on
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site. Checked for no ice issues. Found bad fill tube heater causing line to freeze over. Replaced fill tube heater all checked OK. Also Turn on heater for mullion to keep from condensation building up. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site. Checked for no ice issues. Found bad fill tube heater causing line to freeze over. Replaced fill tube heater all checked OK. Also Turn on heater for mullion to keep from condensation building up. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near New Braunfels, TX 78130
Diego G.
Job Details: 02/12/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site. Checked for no ice issues. Found bad fill tube heater causing line to freeze over. Replaced fill tube heater all checked OK. Also Turn on heater for mullion to keep from condensation building up. Instructed customer to allow 24 to 36 hours for ice bin to fill up all the way. No leaks present. Job complete
Near Granite Shoals, TX 78654
Thomas L.
Job Details: 02/12/2019
WASHER MAYTAG MVWB835DC3 Arrived on site for slow fill. Found cold water filling very slow through valve. Replaced inlet valve. Tested unit. All operations are normal. All water connections are dry.
Near Killeen, TX 76549
Al
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived to inspect unit making a humming noise from unit. I removed the evaporator cover and removed and replaced the bi metal. i also added the sealer for the noise. I reassembled the unit and unit tested as designed.All water lines were dry at the time of service.
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site. Check for no operation issues. Found motor locked up allowing water to spray. Replaced sump and motor and cycle. All functions tested OK. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site. Check for no operation issues. Found motor locked up allowing water to spray. Replaced sump and motor and cycle. All functions tested OK. No leaks present. Job complete
Near Kingsbury, TX 78638
Diego G.
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site. Check for no operation issues. Found motor locked up allowing water to spray. Replaced sump and motor and cycle. All functions tested OK. No leaks present. Job complete
Near Killeen, TX 76542
Al
Job Details: 02/12/2019
WASHER MAYTAG FAV6800AWW Arrived to inspect unbalanced washer. I advised the customer to remove the stand that both her washer and dryer. The customer has both units on a shared pedestal I photographed the inside of her washer and advised her her loads need to be more balanced also I’ve videotaped the banging of the washer while a load of two towels were inside the washer.Customer requests yearly service in February of each year.JOB COMPLETE
Near Austin, TX 78748
Kevin
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site and sent dishwasher into diagnostic cycle and did not find any issues, ran a complete diagnostic cycle and everything checked good. Started the washer on a normal cycle and it is progressing properly, could not find any issues dishwasher is operating properly. No water leaks from connections at time of service, job complete."
Near Austin, TX 78728
Paul
Job Details: 02/12/2019
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for the dryer that is not starting. I found 115VAC at the control to ground but only 6VAC to neutral at the control. I had the same at the terminal block. I checked the voltage at the outlet and L1-L2 = 251VAC. I checked L1 to ground and had 257VAC with the cord plugged in but with the cord disconnected the outlet checks good. I advised mr to call maintenance and have them test it again with it plugged in under a load so they can see there is an outlet issue. Call complete.
Near , TX 78628
Cliff
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for dishwasher with a broken dispenser door. Found the dispenser door latch broken. Replaced dispenser assembly.and tested Dishwasher and found all is working properly at this time. No leaks were found at time of service.
Near Austin, TX 78721
Leonardo
Job Details: 02/12/2019
OVEN WHIRLPOOL WFG525S0HZ0 Arrived on site to test unit for temp not staying on temp. Test unit and found temp at 330 when set at 350. Replaced sensor test unit and unit at 354 when set at 350. Job complete.
Near Killeen, TX 76543
Arthur B.
Job Details: 02/12/2019
DRYER AMANA NED4655EW1 Arrived onsite to removed and replace timer from prior visit’s diagnosis. Removed console and removed faulty timer. Installed new replacement. Tested unit. Timer now works as intended. No other issues found. Dryer vent and lint trap was of lint at time of service.
Near Elgin, TX 78621
Joseph C.
Job Details: 02/12/2019
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for “poor wash performance” complaint. Inspected unit and found no codes on unit. Customer is not pretreating clothes, but is layering accordingly. Spoke with Mike, at techline(7724121537). Customer is still not satisfied with was performance. No leaks detected, at time of service."
Near Austin, TX 78750
Paul
Job Details: 02/12/2019
RANGE KITCHENAID KGSS907SSS02 Arrived onsite for the range with the oven not working. Ms stated that when this happens she can hear the ignitor clicking but never hears the burner light. I tested the ignition system multiple times and the burner would light on the first spark from the ignitor. Ms stated the issue happens more often at higher temps. I tested the oven with it set at 500 degrees. I noticed that after the unit reached about 475 degrees the flame started yellowing from lack of oxygen. I showed me the floor under the oven and explained that it needs to be cleaned because dust and debris as blocking the air from getting to the burner. The unit did reach temp and cycled as designed multiple times. Call complete.
Near Cedar Creek, TX 78612
Joseph C.
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Arrived on site for “no cool, in fresh foods” complaint. Inspected unit and found evaporator fan inoperative. Removed and replaced evaporator fan. Still, no fan operation. Checked harness, at fan motor and freezer harness and found only 100vac. Checked voltage, at control. Found 120vac. Broken wire in internal harness.; O-emld tckt"
Near Woodway, TX 76712
Arthur B.
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of french door refrigerator dispenser water dispensing slowly. Tested unit and confirmed issue. Used filter bypass and retested. Found water flow slow as well. Removed and replaced water reservoir and reassembled. Installed customer bought filter. Water now flows as intended. No other issues found. All water connections were dry at time of service.
Near Round Rock, TX 78665
Jonathan
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Arrived on site for refrigerator not making ice and freezing items in RC left door shelves. Performed diagnostics and advanced ice maker cycle. Found ice maker not responding. Tested voltage to ice maker and found within range. Tested motor resistance and found opened. Found unit not leveled and allowing air to escape ice box. Removed failed ice maker and installed new. Adjusted feet to correct doors. Checked gasket to ice box and found making better seal. Monitored ice maker cycle. All tested good, no water leaks present."
Near Hutto, TX 78634
Tyler B.
Job Details: 02/12/2019
REFRIGERATOR GE CFE29TSDCSS Arrived on site for unit not cooling and making noise. Found RF EVAP frozen. Cleared ice and replaced bi-metal and failed thermistor and failed defrost heater. Also found service bulliten for updated control and EVAP fan. Replaced control and EVAP fan. Tested good no leaks on site. Found noise to be coming from crisper fan. Will need fan to complete repair ; ordrng 1 CNOTE (PART AUTHO) and 1 WR60X10340 (fan motor dc fz evap)
Near Leander, TX 78641
Lou
Job Details: 02/12/2019
OVEN WHIRLPOOL WOD51EC0AS05 "arrived on site to inspect oven temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested Bake on Standard Preheat for Multi racks at 350 degrees. At preheat, my reading was 426. My next five readings were 436, 319, 405, 355, 340 for an average of 371. I tested the lower unit in the same manner and my readings were 429 at preheat. 434, 317, 399, 361, 347 for an average of 372. I calibrated both ovens minus -20 to offset the temps. I contacted the customer and advised of my findings and repairs. Job completed. Customer not available to sign receipt."
Near Dripping Springs, TX 78620
Brandon
Job Details: 02/12/2019
REFRIGERATOR KITCHENAID KSCS25FKSS01 "Arrived on site to replace control, found the control I received was incorrect, and the control needed is disconnected. ; ordrng 1 2221536 (control board) and 1 CNOTE (AUTH)"
Near Lorena, TX 76655
Arthur B.
Job Details: 02/12/2019
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for customer complaint of dishwasher leaking. Customer advised he has extended warranty with Home Depot. Advised he will have to call Home Depot to have dispatch sent over. No further work performed.
Near Horseshoe Bay, TX 78657
Thomas L.
Job Details: 02/12/2019
MICROWAVE WHIRLPOOL GMC305PDB6 Arrived on site for no heat condition. Unit is not heating. Relays were not closing. Unit also went into clean multiple times on its own. Last time it happened while they were baking.
Near Spicewood, TX 78669
Brandon
Job Details: 02/12/2019
OVEN JENN-AIR JJW2830DP01 "Arrived on site for customer complaint of oven not working after self clean, found faulty fuse, I replaced fuse unit tested good."
Near Austin, TX 78749
Kevin
Job Details: 02/12/2019
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site and set washer into a diagnostic cycle and found no saved error codes, ran all functions in manual and everything is operating properly. Set washer to run on a small load and it filled to expected level, raising load to a medium immediately begins to add more water. Showed new resident how easily an unbalanced load can happen, suggested to Apartment maintenance/management that pressure sensor be replaced.
Near San Marcos, TX 78666
Robert
Job Details: 02/12/2019
DRYER WHIRLPOOL WED4815EW1 "Arrived on job for complaints of noise and blackening. Normal discoloration on vent near element. For noise disassembled machine inspected rollers,tensioner pulley and motor.found everything to be normal. Resembled and ran test cycle. Operation normal,no unusual sounds."
Near Leander, TX 78641
James
Job Details: 02/12/2019
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site and inspected door. I found the unit was not leveled causing door to hit left side. Leveled unit and door now closing properly. I found the unit does not sit square in the cabinet due to the left panel sticks out further than the cabinets and would have to be corrected by the contractor if customer wants it corrected. Unit working properly. Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 02/12/2019
REFRIGERATOR WHIRLPOOL ED5PVEXWS02 arrived on site to install previously diagnosed and ordered part. I removed and replaced the defrost control and tested the unit and it operated as designed. Good frost pattern on the evaporator. No water leaks observed during service.
Near Leander, TX 78641
Lou
Job Details: 02/12/2019
MICROWAVE WHIRLPOOL WMH53520CS6 "arrived on site to install previously diagnosed and ordered parts. Removed and replaced the mounting nuts and tested the unit. Unit operated as designed, job completed."
Near Jonestown, TX 78645
James
Job Details: 02/12/2019
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site and inspected unit for leaks. I found evidence of water leaking through the float housing. Removed float and found a large build up of calcium around the housing and growing down into the housing that could act like a sponge and cause a slow leak. Cleaned housing and float and reinstalled. Tested operation and after 2 test cycles I could not duplicate a leak. Instructed customer of my findings and that there are no leaks as of this time. Job complete
Near Seguin, TX 78155
Diego G.
Job Details: 02/12/2019
MICROWAVE WHIRLPOOL WMH53520CS4 "Arrived on site. Replaced magnetron, Cap and diode. Cycled microwave, all functions tested OK. job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/12/2019
MICROWAVE WHIRLPOOL WMH53520CS4 "Arrived on site. Replaced magnetron, Cap and diode. Cycled microwave, all functions tested OK. job complete"
Near Seguin, TX 78155
Diego G.
Job Details: 02/12/2019
MICROWAVE WHIRLPOOL WMH53520CS4 "Arrived on site. Replaced magnetron, Cap and diode. Cycled microwave, all functions tested OK. job complete"
Near Georgetown, TX 78633
Steve C.
Job Details: 02/12/2019
OVEN WHIRLPOOL WFG515S0EB1 Arrived on site for the unit has a strong gas smell when the unit bake is on. Tested the unit and found there is a strong burning smell. Called Whirlpool Sr#7724122412 Ed and advise to replace the bake burner and valve regulator. Will also need to order the oven bottom due to also having strong gas smell. ; ordrng 1 WP3195097 (bottm-oven) and 1 WP9758078 (burnr-oven)
Near Liberty Hill, TX 78642
Thomas L.
Job Details: 02/12/2019
DRYER WHIRLPOOL WED8000DW4 Remove and replace failed electro sensor assembly. Harness was open. You didn’t now each properly. House and dryer vents are clean.
Near Cedar Park, TX 78613
Lou
Job Details: 02/12/2019
RANGE JENN-AIR JLRP436WP01 "arrived on site to inspect oven sliding rack. Upon arrival, the customer advised that the sliding rack hangs up when sliding it out with weight on it. I tested the rack with a pot of water ad it slide right out. When I applied pressure to the rack, the tracking got bound up on the left side. After further inspection, I found that the rack was warped and was causing it to bind up when weight is applied. I removed and replaced the rack and tested it and it operated as designed. No gas leaks detected during service, job completed."