Service History 735 - Appliance Express

Near Austin, TX 78735

Kevin

Job Details: 03/02/2021

WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found control panel control lock is active again, ; ordrng 1 W10911044 (Control panel)"

Near Lago Vista, TX 78645

Jonathan S

Job Details: 03/02/2021

MICROWAVE GE HVM1750DP1WW Arrived on site for microwave showing sensor 1-6 randomly . Inspected unit and work area. Tested microwave while messing amp draw. Found unit working. Called GE tech support and spoke with Mark. He stated that was not an error and is sensor cooktop and might stuck key. With issue not happening at time of service. He recommended to change control and UI. Will need authorization to complete repair. Office to schedule appointment when ETA is available.; ordrng 1 NEEDSAUTHORIZATION (SCH APT) and 1 WB07X11292/WHITE (UI) and 1 WB27X11080 (CONTROL)

Near Manor, TX 78653

Matthew

Job Details: 03/02/2021

WASHER MAYTAG WTW7500GW0 Arrived onsite for washer error code. Upon arrival put unit in diagnostics and found F5E1 lid lock error. Ran auto test 51 and all except lid lock passed. Ran individual lid test and failed. Customer explained after power outages unit was malfunctioning. Will need new latch assembly.Ordering control and console just in case. Office to reschedule when parts are available. ; ordrng 1 W10810403 (lid lock assy) and 1 W11130238 (cntrl-elec) and 1 W11130341 (console)

Near Georgetown, TX 78628

Kayman

Job Details: 03/02/2021

WASHER MAYTAG MVWB835DC4 Arrived onsite for washer that stops mid cycle or wont start a cycle at all. Upon inspection I found a F7E5 error code stored in the unit. I lifted the unit to inspect the drive system. I found gear case oil sprayed around the inner walls of the unit. I ran a spin test and found it to be very scratchy at the start of spin and scratchy in agitation. The unit will need a new gear case(W11455453) for repair. Returning with the rest of the drive system just in case. I called techline to report SR#7730128845. Ordering stator (W10915700) rotor (W10915701) slider(W10734521) (Office to R/S due to part availability. ; ordrng 1 W11455453 (Gear case) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/02/2021

WASHER WHIRLPOOL MVWB765FC4 "Arrived on site to test replace gearcase and stator per last visit. Replaced gearcase and stator. Tested unit, unit works good. No ears detected. Job complete."

Near Austin, TX 78749

Luis

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for not dispensing water. Found left side door not fully engaging switch,added spacer to liner tested water dispenser unit working as designed. ; used 1 Wpw10221048 (Spacer) from stock"

Near Austin, TX 78752

Matthew

Job Details: 03/02/2021

WASHER MAYTAG MHW5630HW0 Arrived onsite for washer leaking. Upon arrival unit was disconnected from water line and wall. Spoke to customer and said water was leaking on the floor. Reconnected unit to test. Noticed the hot water inlet valve was leaking significantly. Shut off water for safety. Will need valve replaced. Ordering hot and cold valves and bringing back control. Office to reschedule.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)

Near Leander, TX 78641

David S

Job Details: 03/02/2021

WASHER WHIRLPOOL WFW5620HW2 Arrived on site for asking machine door not closing. I inspected the unit and work area. I found the bellow off and the clamp spring broken. I replaced the clamp spring with on I had on hand. I reinstalled the bellow and the clamp. I tested the bellow and found it holding in place. The door no shuts and the unit comes on. Job complete.

Near Leander, TX 78641

David S

Job Details: 03/02/2021

WASHER LG WM8100HVA Arrived on site to replaced the bellow on the washer. I replaced the bellow and cleaned out any hair and soap scum I could get. I ran a service cycle and found the unit working as designed. No water leaks detected.Job complete.

Near Austin, TX 78737

Robert

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on job for complaints of leaks. Found leak at valve reconnected hose for better fit.

Near Austin, TX 78725

Jacob

Job Details: 03/02/2021

RANGE AMANA AGR5330BAB3 Arrived onsite for bottom pan had warped. Looked at pan. Saw it had warped. Replaced bottom pan. No issues at this time. Job complete

Near Georgetown, TX 78628

Lou

Job Details: 03/02/2021

WASHER WHIRLPOOL MVWC565FW2 "Arrived on site to install previously diagnosed and ordered parts. Due to the suspension failure and previous techs diagnosis, I removed and replaced the suspension rods and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Cedar Creek, TX 78612

Andy

Job Details: 03/02/2021

DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer not operating. Tested and inspected unit and found issues with fuse along with incoming voltage issues. Removed failed part and replaced with new and instructed customer on incoming voltage issues. No other repairs are needed at this time.

Near Leander, TX 78645

Tommy

Job Details: 03/02/2021

WASHER WHIRLPOOL CET9000GQ2 "Arrived onsite for unit F27 error code upon arrival found unit also had D9 ran unit into diagnostics, found unit is operating as designed, unit had problem due to storm, however unit is a stacked unit if washer needs further repair unit will be a 2 man."

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/02/2021

WASHER WHIRLPOOL WTW5105HW0 "Arrived on site to install previously diagnosed parts. Removed motor, cam, and actuator. Installed new motor, cam, actuator, and belt. Ran calibration cycle. Ran through diagnostics cycles. No error codes. No leaks detected. Washer operating as designed. Job completed."

Near Austin, TX 78735

Leonardo

Job Details: 03/02/2021

OVEN JENN-AIR JJW2430IL00 Arrived on site to test unit for unit not heating. Test unit and found bad tod. Replaced tod test unit and unit test good unit heating to 350job complete. ; ordrng 1 W11449117 (Console)

Near Austin, TX 78744

Luis

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site for door issues found damaged fresh food door,ordering a new fresh food door and nameplate ; ordrng 1 LW11258450 (Fresh food door) and 1 W11223753 (Nameplate)"

Near Austin, TX 78702

Jacob

Job Details: 03/02/2021

OVEN WHIRLPOOL WFG550S0HZ2 Arrived onsite for back right burner not turning on as fast. Tested unit. Found that burner took a while to turn on. Burner cap may have been miss aligned. Checked both burner and burner cap. Re adjusted both pieces. Tested unit. Burner turned on instantly. No leaks at this time. Job complete

Near Georgetown, TX 78628

Lou

Job Details: 03/02/2021

REFRIGERATOR KITCHENAID KSSS42QHX00 "Arrived on site to inspect refrigerator making noise. Upon further inspection, I removed the evap cover and turned the unit off to allow it to defrost then begin to cool again. In the process of removing the cover, I heard the noise which sounded like a fan motor but once I had the cover off, I found it was refrigerant moving in the lines. I found that there was no mastic around the cap tube. I placed a piece of mastic around the cap tube and evaporator tube and waited for the unit to start cooling. After approximately 15 mins of refrigerant flowing through the evaporator I did not hear the noise. No water leaks observed during service, job completed."

Near Jarrell, TX 76537

Kayman

Job Details: 03/02/2021

MICROWAVE GE JVM1540SM5SS Arrived onsite for microwave with no heat and other issues. Upon inspection I found the grill broke and melted on the right side. I found the touch panel non responsive but lit. I found excessive grease build up within the unit and on the electrical which would cause the electronics to fail. I found the door hinge sagging and not catching easily on the interlocks. The unit will need a magnetron capacitor diode touch panel both interlocks Door hinge main control fan stirrer cover. I found burning or charring in the wave guide as well. Due to the issues on the unit we will need to submit to AHS for approval. Office to R/S if approval Is given. ; O-emld tckt

Near Austin, TX 78729

Wesley

Job Details: 03/02/2021

WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and found failed control. Unable to enter diagnostics. Replaced control and calibrated. All checks good.

Near Austin, TX 78745

Kevin

Job Details: 03/02/2021

WASHER WHIRLPOOL NTW4516FW3 "Arrived on site and inspected washer and found hot water valve is leaking. After replacing valve ran all functions in manual diagnostic and everything is operating normally, job complete"

Near Austin, TX 78753

Matthew

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite to replace previously diagnosed parts. Replaced bin and front panels. Tested unit and unit is functioning properly. Job complete

Near Cedar Park, TX 78613

Wesley

Job Details: 03/02/2021

WASHER WHIRLPOOL MHWE301YW00 Arrived onsite and tested throughly to recreate a leak. Unable to replicate a leak. Tested standpipe for back up also. All connections are secure gained access to all water connections for real time visual inspection. No leaks at time of service.

Near San Marcos, TX 78666

Noah D

Job Details: 03/02/2021

DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to inspect dishwasher for not spinning main motor, upon inspection found the dishwasher not pumping water.replaced pump and motor, customer had uninstalled and had a dishwasher in its place. Customer will install and test. Complete"

Near Waco, TX 76712

Jonathan M

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived on site for a refrigerator that wont dispense ice for except commands at the user interface. Inspected unit and work area., icemaker section, and UI compartment. . All parts sent with me were from the original first generation model.. ; ordrng 1 W11043763 (cntrl-elec) and 1 W11284720 (panel-ui)"

Near Austin, TX 78749

Leonardo

Job Details: 03/02/2021

DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for unit not working. Test unit and found wire loose at junction. Secured connection test unit and unit test good job complete.

Near Georgetown, TX 78626

Lou

Job Details: 03/02/2021

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher element broken. Upon further inspection, I found the element broken on the right side of the unit. Placed unit in diagnostics and tested and the remaining components are operating as designed. I am ordering the element and office to schedule return service due to availability of the part. No water leaks observed during service.; ordrng 1 W10518394 (Element)"

Near Austin, TX 78739

Robert

Job Details: 03/02/2021

WASHER WHIRLPOOL WTW7000DW3 Arrived on job for complaints of lid not latch. Found latch not working properly. After replacement test operation and cleared codes. No leaks detected at time of service

Near Austin, TX 78717

Wesley

Job Details: 03/02/2021

RANGE WHIRLPOOL KXU4236YSS2 Arrived onsite for no display operation and no power. Found power at outlet.

Near Georgetown, TX 78628

Lou

Job Details: 03/02/2021

WASHER LG WT7700HVA "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve and tested in diagnostics. Unit is filling and operating as designed.

Near Driftwood, TX 78619

Robert

Job Details: 03/02/2021

REFRIGERATOR KITCHENAID KFIS20XVMS8 Arrived on job for complaints of not cooling. Found the UI board not responding. Will need board and keyboard to complete. ; ordrng 1 13053103SP (board lv) and 1 W10180050 (dispenser keyboard)

Near Copperas Cove, TX 76522

Job Details: 03/02/2021

WASHER WHIRLPOOL WFW9400SW01 Arrived on site and inspected F11 error code.Called office and spoke with SW who walked me through diagnosing the unit.Found the 8183259 main control will be required to complete the repair.Will return with all previously ordered parts.Office to schedule return services due to part availability.Needs more work ; ordrng 1 8183259 (MAIN CONTROL BOARD)

Near Jarrell, TX 76537

Kayman

Job Details: 03/02/2021

DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer that is heating but not spinning. Upon inspection I confirmed the complaint. I accessed the motor and found the belt shredded. I also found the pulley nut on the motor had twisted and broken off the motor shaft. I replaced the drive motor, belt and blower wheel. The unit is now working as designed. Job complete."

Near Kingsland, TX 78639

Cliff

Job Details: 03/02/2021

WASHER ROPER RTW4516FW Arrived on site to diagnose a washer that is shaking abnormally during spin. Tested unit and found failed suspension. Replaced suspension and tested unit. Found all this functioning properly at this time.

Near Liberty Hill, TX 78642

David S

Job Details: 03/02/2021

WASHER WHIRLPOOL WTW5000DW3 "Arrived on site o install previous diagnosed parts. I gained access to the gearcase, actuator, splutch and belt. I replaced all with new. I calibrated the unit. It is working as designed. No water leaks detected. Job complete."

Near Austin, TX 78745

Leonardo

Job Details: 03/02/2021

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to replace door gasket. Test unit and unit test good. No leaks present at this time. Did test unit outside not inside the house.

Near Cedar Park, TX 78613

Wesley

Job Details: 03/02/2021

ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived onsite and replaced the control. All checks good. Unit is now operating as designed.

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/02/2021

DRYER ROPER RED4440VQ1 "Arrived on site to test unit for not operating. Found voltage was correct. Thermal, cutoff and element all tested good. Recommend replacing timer to fix issue. Office to reschedule.; ordrng 1 279827 (motor!dryer) and 1 WP3406107 (switch-dor) and 1 WP3977456 (switch-pts) and 1 WP694089 (wheel) and 1 WPW10185972 (timer)"

Near Leander, TX 78641

Tommy

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for unit having red light. Upon arrival found unit filter housing was damaged. Replaced housing and tested, unit is operating as designed, no signs of leaks. Job Completed."

Near Niederwald, TX 78640

Noah D

Job Details: 03/02/2021

FREEZER WHIRLPOOL WZF34X16DW06 Arrived on site to inspect fridge for a lightbulb out. Upon arrival found the customer was not home. Spoke with customer over phone and was able to diagnose and we will need the module. T; ordrng 1 MODCLARIFY (MOD CLARIFY ) and 1 RESEARCHMODULES (RESEARCH MODULES)

Near Leander, TX 78641

David S

Job Details: 03/02/2021

OVEN KITCHENAID KODE500ESS01 Arrived on site to install previous diagnose part. I gained access to the thermal fuse and replaced with new. I reassembled the unit and tested it. The unit is operating as designed. Job complete.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 03/02/2021

DRYER WHIRLPOOL WGD4850HW0 Arrived on site for The Whirlpool dryer is not working. The power is on but it is not drying the clothes. The heat is not coming there to dry the clothes. Please send the technician to check it. Found flame was shutting off after ten seconds of being lit. Removed the vent hose from the wall and tested the temperature and it shot up to 195 from 120. Put the vent hose back on and and it slowly dropped and never came back up. Vents will need to be cleaned in order for good air flow to continue to heat the dryer. Called customer and recommended they call a vent cleaner to fix the no heat issue. Job completed.

Near Lakeway, TX 78734

Brandon

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL GS6NHAXVB01 "Arrived on site to replace ice maker, after replacing unit tested good."

Near Waco, TX 76710

Jonathan M

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRT519SZDM05 Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Found a huge ice bowl on the upper right hand side of the evaporator indicating a restriction or a leak. Defrosted ice ball and plug-in unit. Found unit would not send refrigerant all the way down the evaporator. Spoke to CS and he advised that we needed to replace all sealed system components including the evaporator and compressor. Ordering parts and service will need three hours for repair due to all components involved. Office will need to schedule with customer when arrangements can be made for the service and parts are available.; ordrng 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER)

Near Waco, TX 76707

Jonathan M

Job Details: 03/02/2021

RANGE AMANA AER6303MFS2 "Arrived on site for arrange were none of the top four burners work. Inspected unit and work area.

Near Killeen, TX 76549

Job Details: 03/02/2021

DRYER AMANA NED5800HW1 I pressed the power button and the unit powered on.Selected the start and the unit started.Unit works as designed.Property management even recorded the process and also started it herself and verified the unit operates as designed.Job complete No parts needed.

Near Killeen, TX 76549

Job Details: 03/02/2021

Near Marble Falls, TX 78654

Cliff

Job Details: 03/02/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser clogged and i thawed icebucket. All is working properly at this time and no leaks were found at time of service.

Near Temple, TX 76502

Tyler

Job Details: 03/02/2021

OVEN WHIRLPOOL WFE515S0JS0 Arrived on site for range not allow control board to turn on. Upon arrival I found there was no power getting to the main control from the terminal due to the fact that block had a broken wire. I was able to replace the terminal block and repair the damage wiring and then I was able to reassemble the test the unit and verify the overall functionality was returned and unit is fully functioning as designed. Call complete

Near Waco, TX 76710

Jonathan M

Job Details: 03/02/2021

COOKTOP GE JP356SM3SS "Arrived on site for a cooktop that has a dual front element that will heat at a high setting regardless of the set heat. Inspected unit and work area. Went to replace the infinite switch and found the infinite switch not similar to the one I was trying to replace. Spoke to PR and was initially advised that this was the right switch.

Near Copperas Cove, TX 76522

Job Details: 03/02/2021

DISHWASHER FRIGIDAIRE FGIP2468UF0A "Arrived on site and inspected dishwasher not powering on.Confirmed the complaint and found the door latch assembly is defective, not allowing the door to close and a load to start.Ordering the 5304516818 and returning with previously ordered parts.Office to schedule return services.Needs more work ; ordrng 1 5304516818 (Latch assembly)"

Near Waco, TX 76704

Jonathan M

Job Details: 03/02/2021

WASHER AMANA NTW4516FW3 "Arrived on site for a washing machine thats violently shaking. Inspected unit and work area. Customer advised that the unit does not go off balance every cycle but that when it does, it sounds like its going to go through the wall. Placed unit in service diagnostics and found no stored error codes. Tested unit in an auto test and the unit ran as designed.

Near Gatesville, TX 76528

Tyler

Job Details: 03/02/2021

DISHWASHER WHIRLPOOL MDB9959SKZ Arrived on site for dishwasher not cycling properly. Upon arrival I found unit was cycling through full and agitation mode but not draining. I found drain pump internally had broken and motor was running with proper voltage supply being sent. ; ordrng 1 W11497943 (Drain pump)

Near Bruceville-Eddy, TX 76524

Tyler

Job Details: 03/02/2021

WASHER MAYTAG MVWB865GW0 "Arrived on site for washer.Need to reschedule once they are available for diagnostic. Notified office,

Near Gatesville, TX 76528

Tyler

Job Details: 03/02/2021

WASHER MAYTAG MVWB855DC3 "F2e1, f6e2Arrived on site for washer not functioning correctly and upon arrival customer stated they had an F2E1 as well as F6 U2 errors indicating a UI stuck button and a miscommunication between main control and UI. Upon arrival I was able to test and verify that the main control was sending the proper DC voltage to the UI but It was not always responsive and sometimes the buttons would stick not allowing for proper input. I was able to install and test a new UI consul and verify that the unit is now fully functioning and allows for full user input. After running manual diagnostic test I verify that all the functions on the washer also working at this time call complete"

Near Belton, TX 76513

Tyler

Job Details: 03/02/2021

WASHER WHIRLPOOL RTW4516FW2 Arrived on site for washer not advancing two cycles. Upon arrival I found there was an F8e1 error indicating a long fill time and upon further inspection found that the solenoid on the water in the valve are not opening and shutting properly allowing enough water flow to get into the tub I replaced the water inlet valve and also verified pressure to the valve and found a little low I informed the customer that they need to get a plumber out here to verify if the pressure is accurate for the washer but other than this unit is fully functioning as designed with no leaks before during or after repair call complete

Near Wimberley, TX 78676

Andrew

Job Details: 03/02/2021

MICROWAVE WHIRLPOOL WMH53520CS6 Arrived on site to replace control board from previous diagnosis. Verified control was needed. Replaced control tested unit to 3 mins with glass of water. Unit is operating as designed.

Near Lorena, TX 76655

Jonathan M

Job Details: 03/02/2021

DRYER MAYTAG MED6230HW1 Arrived on site for a dryer that was making a grinding sound. Inspected unit and work area. Tested unit and found the unit not making a grinding sound but making a slightly small rattling sound which appeared to be cabinet rattling. Disassembled unit and tested all functions. All individual components seemed OK. Placed sound pads on three different components to illuminate rattling. Reassembled unit and tested it. Unit is now working as designed. Call complete.

Near Waco, TX 76705

Jonathan M

Job Details: 03/02/2021

DISHWASHER KITCHENAID KDPE234GPS0 "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replace the pump and motor and tested unit. Unit is now working as designed. Found no leaks present during the auto test cycle during operation for the fill, wash, or drain cycles. Call complete."

Near Austin, TX 78731

Kevin

Job Details: 03/02/2021

MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site and found power cycling due to weather has cleared oven/microwave and it is now operating properly. Took one picture of error code customer was experiencing. F6E8, Techsheet says this can be corrected by power cycling. If issue continues we will need to order control board, control panel, Inverter, and magnetron and schedule for two hours."

Near Austin, TX 78737

Leonardo

Job Details: 03/02/2021

RANGE ELECTROLUX EW30IS65JSD "Arrived on site to test unit for unit pop and not working. Test unit and found bad module and LR element and RF element.

Near New Braunfels, TX 78130

Noah D

Job Details: 03/02/2021

DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site to inspect dishwasher for not draining correctly, upon inspection found the dishwasher was unused for 2 months and not tried, tested all functions and a chunk came out of drain. All functions returned, instructed customer on proper use. Complete"

Near Killeen, TX 76542

Job Details: 03/02/2021

OVEN WHIRLPOOL RBD305PRS00 Arrived on site and inspected double wall oven with top oven door locked.Customers advised the issue occurred during the awful recent winter storm.I used a placard to disengage the top lock.Powered the unit on and visually saw the lock disengage.Tested the unit and unit tested as designed.Job complete

Near San Marcos, TX 78666

Noah D

Job Details: 03/01/2021

RANGE WHIRLPOOL WFG510S0AS1 "Arrived on site to inspect oven for a broken hinge, upon inspection found the hinges snapped at spring, replaced both sides and tested. Complete"

Near Leander, TX 78641

Tommy

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived onsite for previously diagnosed parts. Upon arrival replaced damper and tested. Unit is now operating as designed. Job Completed.

Near Buda, TX 78610

Leonardo

Job Details: 03/01/2021

MICROWAVE WHIRLPOOL WMH31017HS0 Arrived on site to test unit for door broken. Replaced door test unit and unit test good job complete.

Near Kyle, TX 78640

Jacob

Job Details: 03/01/2021

MICROWAVE GE JVM3162DJ1BB

Near Lockhart, TX 78644

Richard

Job Details: 03/01/2021

WASHER AMANA NTW4516FW3 Arrived onsite for the washer not working. Customer stated that when they plug it in they heard a pop and the washer stop working. Replaced control board and before I plug it in. I inspected the washer for a short to Ground. I found that the drain pump was imploded which was causing the control board to go bad. Will need to replace the drain pump. Than run a calibration. Ordering drain pump and office to schedule. ; ordrng 1 W10919003 (Drain pump)

Near Austin, TX 78746

Leonardo

Job Details: 03/01/2021

OVEN KITCHENAID KEBS208SSS00 Arrived on site to test unit for light not working. Found all lights bulbs burned out.

Near Austin, TX 78746

Leonardo

Job Details: 03/01/2021

DISHWASHER KITCHENAID KUDT03FTSS2 Arrived on site to test unit for door falling. Test unit and found bad door links. Replaced door link test unit and unit test good job complete.

Near Killeen, TX 76541

Tyler

Job Details: 03/01/2021

WASHER WHIRLPOOL WTW5100HC0 And on site to install previously diagnosed main control as well as UA per whirlpool techline recommendation. Upon arrival I was able to assemble both parts into the machine and trying to follow the service point regarding this particular repair but unfortunately were still getting the same results as each previous visit and then called whirlpool techline and spoke with Kathy Sr#7729914300

Near Round Rock, TX 78664

Tommy

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived onsite for unit ice maker not operating, upon arrival found unit would call for water and turn but motor was very weak and struggle to turn cubes out. Ordering new ice maker,office to reschedule due to part availability.; ordrng 1 WPW10300022 (Ice maker)"

Near Austin, TX 78751

Matthew

Job Details: 03/01/2021

WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite for washer lid broken. Replaced lid, tested unit and unit is functioning properly. Job complete"

Near Austin, TX 78704

Jacob

Job Details: 03/01/2021

WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for unit having a broken valve. Looked at water valves to unit. Found that the cold water had broken off. Customer would like hoses replaced as well. Need to charge for water hoses upon return. Ordered part. Office to reschedule ; ordrng 1 W11210459 (valve)

Near Austin, TX 78738

Luis

Job Details: 03/01/2021

REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived on site for water leaking. Removed kickplate had customer run water through dispenser found water leaking from line connections exiting valve,installed waterline fully and correctly into fitting tested water dispenser no leaks."

Near Austin, TX 78734

Brandon

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL KSSC48QVS01 "Arrived on site for customer complaint of ice and dispenser not working after power outages. Found power to UI, found pads registering, found failed UI, failed ice door motor, no power getting to valve and ice maker not working. Returning tech to replace UI and ice door motor first and test. Ordering UI, ice door motor, as well as valve, ice maker and main control if needed. ; ordrng 1 WPW10205979 (Ice door motor) and 1 WPW10151236 (UI) and 1 WPW10277448 (Ice maker) and 1 WPW10159842 (Valve) and 1 Cnote (Office to reschedule)"

Near Pflugerville, TX 78660

Kayman

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived onsite for refrigerator with doors mis aligned. I aligned the doors to level. The unit is now level. No leaks detected during time of service. Job complete.

Near Austin, TX 78758

Wesley

Job Details: 03/01/2021

DRYER WHIRLPOOL MED7230HW0 #7730120840 called techline to report unit will not operate. Advised that the ui and control had been replaced together without time for the unit to imprint.

Near Dripping Springs, TX 78620

Brandon

Job Details: 03/01/2021

DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site for customer complaint of unit not draining, found plug still in garbage disposal, I removed plug, unit tested good."

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2021

WASHER LG WT5170HW "Arrived on site to inspect washer not completing cycles. Upon further inspection, customer advised that the unit would fill with water for a long period of time and never advance to the rinse cycle. I found the drain hose not attached to the drain pipe, but it ran outside the washroom to a hose in the yard. Customer had cut the hose due to tercentenary freezing weather and this is when the unit began to malfunction. I found with the drain hose at the back of the unit not having a high loop, the water continued to fill in the tub due to the hose causing a syphoning effect and water was running straight through the drain pump without the drain pump on. After creating a high loop in the hose at the back of the unit and retested, the unit operated as designed.

Near Austin, TX 78717

Kayman

Job Details: 03/01/2021

OVEN WHIRLPOOL WOS51EC0AS02 Arrived onsite for wall oven with no power or no operation. I confirmed the complaint. With the recent power outage and this unit have a thermal fuse I tested that fuse first. I found the fuse blown or shorted. replace the fuse and explained that this will need to be the first step In diagnosing the unit. I replaced the fuse and tested preheat function. The unit preheated as designed.

Near Leander, TX 78641

David S

Job Details: 03/01/2021

WASHER WHIRLPOOL WTW5640XW3 Arrived on site for washer not working. I inspected the unit and work area. I put the unit into diagnostics and found error code f1e1 main control fault. I ran the unit through a diagnostics cycle and found it working as designed. I ran the unit through a normal wash and it operated as designed. No water leaks detected. The co trolls just needed to be reset.

Near San Marcos, TX 78666

Noah D

Job Details: 03/01/2021

MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to inspect microwave for not illuminating lamp when opened, upon inspection found the bulb popped but all heating functions working, replaced bulb and tested. No problems found. Complete"

Near Leander, TX 78641

David S

Job Details: 03/01/2021

DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to install previous diagnosed part. I removed the failed console and replaced with new. I reassembled the unit and tested it. I found it working as designed. Job complete.

Near Georgetown, TX 78628

Jonathan S

Job Details: 03/01/2021

OVEN KITCHENAID KEBC107KBL03 "Arrived on site for oven not heating. Inspected unit and work area. Powered unit off at circuit breaker and gained access to control. Found wire to replay broken at connector. Removed wired and measured bake element resistance and found within range. Measured TOD and found closed circuit. Assembled unit and tested operation. Found unit heating.

Near Pflugerville, TX 78660

Kayman

Job Details: 03/01/2021

MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for microwave not heating. Upon arrival I was informed it was heating but now it is completely dead and no operation. I accessed and replaced the filter fuse from my van stock but the unit still did not turn on. I am ordering the cavity thermostat (W10269232) filter board(W10422269) and returning with any other parts that could remedy the issue. Office to R/S due to part availability. ; ordrng 1 W10269232 (Cavity thermostat) and 1 W10422269 (Filter board)

Near Round Rock, TX 78664

Jimmy J.

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for like a fan slowing down middle of fridge between section in the top. Found diffuser is knocking as it opens and closes. Ordering diffuser to complete the repair. Explained to customer that a noise from the diffuser is normal when it opens and closes to allow cold air to come into the fridge, but that theirs sounded a little abnormal. Returning with all parts ordered JIC. ; ordrng 1 W11164593 (Dampener Diffuser)"

Near New Braunfels, TX 78132

Andrew

Job Details: 03/01/2021

WASHER MAYTAG MHW5500FW1 "Arrived on site to test unit for leak from underneath. Found hose on drain pump had a small leak. Clamp was really tilted and clamping one side of the hose causing other side to leak. Removed hose and inspected for damage. Hose is good. Secured clamp, tested unit, unit is no longer leaking. No leaks detected. Job complete."

Near Pflugerville, TX 78660

Kayman

Job Details: 03/01/2021

RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite to install previously diagnosed parts. When I arrived I found the parts needed were no longer needed. Job complete.

Near Pflugerville, TX 78660

Matthew

Job Details: 03/01/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to replace previously diagnosed parts. Replaced console. Tested unit and unit is functioning properly. Reminded customer to connect to WiFi for proper functionality. Job complete

Near Georgetown, TX 78633

Lou

Job Details: 03/01/2021

MICROWAVE WHIRLPOOL WOC75EC0HS01 "Arrived on site to inspect wall microwave/oven unit display issues. Upon further inspection, customer advised that the unit display jumps while in use. I tested the microwave and it operated as designed. Checked error codes in diagnostics and found F6E0. Advised customer of my findings and am ordering the console and will return with the main control. Office to schedule return service and mark as LSO per customer request.; ordrng 1 W11428561 (Console)"

Near Georgetown, TX 78633

Lou

Job Details: 03/01/2021

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer leaking water. Upon further inspection, I found dry water streaks on the left side of the unit under the dispenser and on the front panel under the door. Customer also advised that the detergent drawer under the unit door has been filling up with water. I had the customer run a wash cycle while I serviced another appliance and I found where the dispenser assembly is leaking water and its flowing in between the door and front panel and down into the detergent drawer below the door. (Photo). I am ordering another dispenser assembly and the office will need to schedule return service during the week in order to contact techline due to this being the 2nd dispenser needing to be replaced. ; ordrng 1 W11465532 (Dispenser assembly)"

Near Austin, TX 78726

Wesley

Job Details: 03/01/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite and found air baffle making loud noise, diagnosed as deli baffle. Ordering baffle to repair. ; ordrng 1 WPW10248595 (Control baffle)"

Near Georgetown, TX 78626

Jonathan S

Job Details: 03/01/2021

WASHER SAMSUNG WA45H7000AW A2 "Arrived on site for washer not draining. Inspected unit and work area. Found tub full of water. Performed diagnostics mode and tested drain pump operation. Found drain pump not activating. Measured voltage to drain pump and found within range. Removed water from tub. Measured resistance on drain pump and found failed motor. Removed failed drain pump and installed new. Tested all operations in test mode. Found all working as designed.

Near Round Rock, TX 78665

Kayman

Job Details: 03/01/2021

WASHER MAYTAG MVWX655DW0 Arrived onsite for washer making grinding noise. Upon inspection I found the unit unplugged and filled with water. I plugged on the unit and it went into drain mode. After draining I ran a diagnostics cycle. I found the actuator has failed and making a grinding noise. Not moving. I also found evidence of gear case oil and the belt is shredding. the shifter but advised the gear case could very well need to be replaced.

Near Georgetown, TX 78633

Jonathan S

Job Details: 03/01/2021

WASHER WHIRLPOOL GHW9150PW0 Arrived on site for washer making a banging noise durning spin cycle. Inspected unit and work area. Performed diagnostics test and ran spin cycle. Found banging noise caused by slack between tub and basket. Checked pulley and found tight. Found issue is with basket and tub bearing.

Near Austin, TX 78731

Kevin

Job Details: 03/01/2021

DRYER MAYTAG MGD7100DW0 "Arrived on site and inspected dryer and found it is six years old, used airflow meter and found airflow is restricted. Detached vent hose from rear of dryer and now airflow is reading good. Recommend it to homeowner that vent to the exterior of the home be cleaned to correct experience, job complete"

Near Austin, TX 78717

David S

Job Details: 03/01/2021

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previous diagnose parts. I removed the broken wiring harness and the sump and motor. I replaced both with new. I reassembled the unit and tested it. I found it working as designed. Job complete, no water leaks detected."

Near Hutto, TX 78634

Jimmy J.

Job Details: 03/01/2021

REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site for The door was previously replaced by your company as it had been damaged upon delivery. I have since noticed that the door is not aligned properly with about a 1/4' lower than the freezer door. The handle also feels like it is coiming lose. Found right door needed adjustment at the bottom assembly hinge. Raised door to align with freezer door. Customer inspected and confirmed the doors were even with one another. Tightened fridge handle to eliminate the play it previously had. Job completed