Service History 733

Near Austin, TX 78735
Jacob
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL KDPM354GPS Arrived onsite for broken dispenser to unit. Test unit. Found that dispenser was broken. Replaced dispenser. Tested unit. Unit test good. No leaks at this time. Job complete
Near Manor, TX 78653
Cliff
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures at this time. Advised homeowner on best procedures and products to use for best drying performance. No leaks were found at time of service.
Near Lakeway, TX 78738
Brandon
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of unit not powering on, found tripped breaker, I ran diagnostic test cycle, all functions tested good. No leaks at time of service."
Near Austin, TX 78717
Lou
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the yearly inspector tested the unit and said the temps were 190 degrees off. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 399. Next five readings were 414, 321, 379, 319, 358 for an average of 358 degrees. I advised the customer of my findings and no repairs needed at this time. Also recommended to the customer to connect their wall oven to their WiFi in order for them to receive and software updates. Provided the info to the Connect team- 866-333-4591. Job completed."
Near Austin, TX 78752
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Arrived on site for door handle issues. Diagnosed defective handle,replaced defective handle tested door operation unit working as designed"
Near Killeen, TX 76542
Al
Job Details: 01/24/2020
WASHER MAYTAG MED6000XW1 Arrived to inspect dryer not powering on.Confirmed the complaint and noticed the control lock is stuck on.Called Whirlpool Tech line and spoke AUSTIN SR#7726972730.ADVISED TO CHANGE UICHECKED PART #W10388468
Near Bastrop, TX 78602
Cliff
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived on site to diagnose a microwave with a bulb broken in the socket. Removed broken bulb. Job is complete.
Near Wimberley, TX 78676
Kevin
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ02 "Arrived on site and added water pressure regulator recommended by tech line on previous visit. No water leaks from connections at time of service, job complete"
Near Austin, TX 78745
Jacob
Job Details: 01/24/2020
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite for unit not starting cycle. Tested unit. Found that lid lock was missing. Ordered part’s. Office to reschedule.; ordrng 1 W10837741 (lid strike) and 2 WPW10273971 (screw)s
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site for dishwasher leaking. Customer had unit running to point out were it was leaking from. Found unit leaking at drain pump. Removed drain pump and checked housing for objects. Installed pump housing and tested operation. Found minor drip at float switch. Removed float and food buildup around float. Tighten float switch housing. Tested unit and all tested good, no water leaks detected."
Near Dripping Springs, TX 78620
Richard
Job Details: 01/24/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived onsite for the burner height, upon inspection we found the orifices had been done incorrectly on the burners, checked all gas connections and found two outdoor regulators in addition to our installed regulator, instructed customer to get outdoor regulators adjusted and LP kit corrected. Gave customer the correct orifice and informed of the correct psi for installed regulator to be adjusted. Complete"
Near Austin, TX 78717
Lou
Job Details: 01/24/2020
COOKTOP WHIRLPOOL WCG55US6HS00 "arrived on site to inspect cooktop burners. Upon further inspection, I tested all five burners and all are operating as designed. Customer advised that the back left burner flame isn’t correct. I retested the burner and the flame is correct. When on high the flame is at max and on low it’s at the lowest point. Demonstrated to the customer with the front left burner and showed that the flames are the same and correct. No gas leaks detected during service, job completed"
Near Austin, TX 78729
David Z
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL KMBP100ESS01 Arrived on site to install previously diagnosed parts. Installed new controls and retested. Unit is heating properly on test. All is working as designed. Customers both on conference at times of job completion.
Near Austin, TX 78702
Leonardo
Job Details: 01/24/2020
MICROWAVE IKEA IBMS1455DS01 Arrived on site to replace button and clip. Replaced both parts test unit and unit test good job complete unit working as designed.
Near Austin, TX 78731
Luis
Job Details: 01/24/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site for no cool. No cool in either compartments removed fresh food evaporator cover found dye on inlet to evaporator diagnosed leak at fresh food evaporator,ordering a new evaporator assembly. Job will need 2HRS for repairs; ordrng 1 2HRS and 1 W10552972 (EVAPORATOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV)"
Near Wimberley, TX 78676
Kevin
Job Details: 01/24/2020
ICE MACHINE MAYTAG MSS26C6MFZ00 Arrived on site and replaced inlet water valve diagnosed on previous visit. It is now dispensing properly. Icemaker is also filling normally now. Job complete
Near Seguin, TX 78155
Robert
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL GI7FVCXWY00 Arrived on job to replace parts previously ordered. Replaced broken water tube. Tested connection and everything is working properly. No leaks detected at time of service. Complete
Near Austin, TX 78726
Lou
Job Details: 01/24/2020
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to install previously diagnosed ad ordered parts. Upon arrival, I tested voltage from the control to the lower cooling fan and at first got no voltage. I tested again and got 124V. Due to the intermittent readings and the F8E1 error code, I removed and replaced the lower oven control ad lower blower fan and retested. Unit operated as designed; however, the unit showed error code F6E4. Following the tech sheet, I removed and replaced the main ACU and retested ad unit is operating as designed with no error codes. I recommended to the customer to contact the Whirlpool Connect team- 866-333-4591 and connect the unit to WiFi to receive software updates. Job completed."
Near Liberty Hill, TX 78642
James
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived on site and tested operation. Found fault for motor not running. Checked connector to motor and found to be loose. Also found insulating blanket missing from unit and instructed customer it is not covered under warranty as it came with unit upon installation. Secured back of connection and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/24/2020
RANGE WHIRLPOOL KGSS907SSS03 "Arrived on site to install previous diagnosed parts. Removed spark igniter harness and installed new. Found spark igniter sparking. Found no flame. Tested gas valve and found out of range. Removed failed valve, converted new valve to propane and installed. Tested opera down specter for gas leaks. All tested good, no gas leaks present."
Near Belton, TX 76513
Al
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL KDTM804ESS2 Arrived to install previously ordered parts.Removed and replaced the panel and nameplate.Job complete
Near Salado, TX 76571
Al
Job Details: 01/24/2020
DISHWASHER BOSCH SHE3AR72UC/22 Arrived to inspect dishwasher with no power.Verified complaint and noticed the power switch to the unit was OFF.I flipped the switch and unit powered up.All water lines were dry at the time of service
Near Austin, TX 78723
Scott
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave not level . Found unit is snug to cabinets . Small gap on right side corner . Back mounting bracket looks to be slightly lower on right . Unit looks to be in good shape . Job complete .
Near Austin, TX 78701
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for damaged door found discoloring on bottom section of door. Installed a new fresh food door and nameplate checked door seal good
Near Austin, TX 78748
Richard
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived onsite for the dishwasher making noise and burning smell, upon inspection we found the water was off and a new element. Turned on water and tested, all functions work. Complete"
Near West, TX 76691
Jonathan M
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site refrigerator icemaker that was not working. Inspected unit and work area. Replaced unit in service diagnostics and tried to run a harvest. Unit would turn into a harvest but would not get back to the home position do unit read that the motor was turned off but the switch or motor had failed. Replaced ice maker and tested unit. Unit continued to do the same thing and say the switch or the motor was bad. I placed unit into an ice,alert water fill and the unit would not get past trying to move the motor to home position. Ice tray never moved. I tested the ice bin detection test and the test passed. Ordering the control, new ice maker, jumper wire, and front cover. ; ordrng 1 W10646076 (wire-jumpr) and 1 W10755479 (cntrl-elec) and 1 W10873791 (icemaker) and 1 W11126296 (cover-frnt)"
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/24/2020
COOKTOP KITCHENAID KGCC506RBL04 Arrived on site for cooktop back right burner not lighting. Inspected burner and found burner cap not setting correctly. Corrected burner cap and tested. Tested all other burners. All tested good.
Near Liberty Hill, TX 78642
James
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. Found unit would not fill to stainless steel part of basket when set to normal and would barely reach when set to deep water. Verified no obstructions in pressure hose. Installed new control. Calibrated and tested cycles again. Found unit is now filling with proper amount of water for the cycles. Recommended customer use power wash or deep water wash with dark cloths to allow more water and agitation during cycle. Job complete
Near Austin, TX 78723
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for no ice and loud noise. Ran diagnostics found loud noise from diffuser assembly,ice bin full dumped some ice,ran diagnostics,ice bucket switch passed,ran harvest ice dumped,ran fill test passed,ran thermistor test passed. Replaced defective diffuser assembly; used 1 W11164593 (DIFFUSER) from stock"
Near Pflugerville, TX 78660
Cliff
Job Details: 01/24/2020
RANGE WHIRLPOOL WVW7336JS0 Arrived on site to diagnose a vent hood with a motor not running. Found debris caught in fan assembly. Removed debris and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
Cliff
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WZF34X20DW01 "Arrived on site to diagnose a freezer that is not cooling properly. Tested unit and found refrigerant leak in evaporator. Due to contaminated sealed system compressor, evaporator, and filter dryer will need to be replaced to complete repairs. Office will need to set a return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10750851 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator intermittently making a hammer sound when dispensing water. Performed diagnostics mode and checked fault codes, found E-0 for no faults. Tested water dispenser, found higher pressure than normal but no hammer sound occurred durning service. Tested UI lights. Tighten freezer door handle. Spoke with customer on water pressure. All tested good, no water leaks detected."
Near Bastrop, TX 78602
Cliff
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DW3 Arrived on site to replace console for washer. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78704
Luis
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for no cool in fresh food. Found evaporator incased in ice,defrosted fresh food evaporator replaced defective thermistor,secured thermistor to the correct location on copper end of suction line,installed a new fan scroll assembly. Ran diagnostics checked air flow good changed defrost setting to basic"
Near Waco, TX 76705
Jonathan M
Job Details: 01/24/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer that would not spin. Inspected unit and work area. Last unit in service diagnostics and found an F8E1 (long fill) code. Customer stated that she would start to see it fill with water and would walk away. Once she came back she just noticed that all the lights were off and the clothes were still wet. Please do unit in service diagnostic auto test and found when using test for for a warm water fill that the water pressure was weak and took a long time to fill. After some time the unit filed to half way and was still continuing to fill. I shut off the unit and checked the pressure hose in the back.
Near Bastrop, TX 78602
Cliff
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is making abnormal noise. Tested unit and found air diffuser still making more noise than normal even after temperature change. Replaced air diffuser and found all is now working properly. No leaks were found at time of service.
Near Manchaca, TX 78652
Leonardo
Job Details: 01/24/2020
OVEN WHIRLPOOL WFG505M0BB2 Arrived on site to install control. Replaced control test unit and unit heating to 350 job complete.
Near Waco, TX 76705
Jonathan M
Job Details: 01/24/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced overlay both electrodes, and front two rollers. Tested unit and unit worked as designed. Call complete."
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to inspect unit with water in deli . Found water dripping from valve connection from filter housing will need valve and filter hosu8ng to repair ; ordrng 1 CNOTEOFFICERS and 1 W11043013 (valve) and 1 W11346622 (RES)
Near Austin, TX 78756
Scott
Job Details: 01/24/2020
DISHWASHER KITCHENAID KUDK03FTSS3 "Arrived on site for door flopping open . Found left link broken . Replaced both links .Nonwater leaks detected at time of service .job complete ."
Near Austin, TX 78744
Jacob
Job Details: 01/24/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for unit not heating. Tested unit. Found that wiring harness had burned up at thermal fuse. Ordered part’s. Rescheduled with customer. .; ordrng 1 CNOTE (2HR) and 1 W10640711 (harns-wire) and 1 W10861225 (handle)
Near Austin, TX 78748
Richard
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite for the fitting leaking, per last tech we replaced the fitting under the freezer door, retested, no leaks detected. Complete"
Near Austin, TX 78723
Scott
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF550SAHB "Arrived on site ,replaced control board per previous tech diagnostics . Ran test all checked normal . Nonwater leaks detected at time of service . Job complete"
Near Austin, TX 78749
Leonardo
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit draining correctly job complete.
Near , TX 76655
Jonathan M
Job Details: 01/24/2020
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer that was making a loud sound and would not spin. Inspected unit and work area. Placed unit in service diagnostics and found F7 E5 (shifter fault) code. Tested unit in an auto test and shifter would not move to agitation and would not continue the auto test cycle.
Near Austin, TX 78704
Leonardo
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site to test unit for oven not working. Test unit and found control board not responding. Replaced board and found glow ignitor not coming on. Replaced igniter test unit and oven heating correctly job complete
Near Buda, TX 78610
Kevin
Job Details: 01/24/2020
REFRIGERATOR FRIGIDAIRE LFSS2612TE "Arrived on site and found icemaker attempted to cycle and is stuck in position. Also found fill tube is frozen. Replaced ice maker and used steamer to remove ice in fill tube. No water leaks from connections at time of service, job complete"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and site and found concerns springing form existing repair conditions and condensation. Repaired by adjusting parts already installed. Explained repair to customer and advised accordingly.
Near Austin, TX 78738
Brandon
Job Details: 01/24/2020
WASHER LG WM5000HVA "Arrived on site to replace bellow and hose, after replacing both parts, unit tested good, no leaks at time of service.
Near Dripping Springs, TX 78620
Richard
Job Details: 01/24/2020
WASHER WHIRLPOOL CET9100GQ0 "Arrived onsite for the washer charging residents, upon inspection we found the washer had been set to the .50 after calling techline due to missing service key we reset and reprogrammed the washer to be free. Tested all function. No problems found. Complete"
Near Austin, TX 78717
Lou
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I tested from points T-H on the ice maker in the FC section. It started to harvest, but stopped in the middle of testing. I removed and replaced the ice maker and cycled the power to the unit for approximately 30 seconds. Tested the IM and it is operating as designed. No water leaks observed during service, job completed."
Near Seguin, TX 78155
Robert
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 Arrived on job to install parts previously ordered. Upon inspection we found that the gasket ordered was not in the box. It was a different gasket with the correct part number. Upon further inspection we found the original gasket on freezer was in good condition. However the the railings were not working correctly and need to be changed.J ; ordrng 1 W10625069 (bracket) and 1 W10625070 (bracket)
Near New Braunfels, TX 78132
Robert
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on job for for refrigerator icemaker not producing ice. Call was dispatched incorrectly. Customer called Whirlpool service and a new dispatch is being created for this call. Refrigerator is in fact under warranty. Ran diagnostics and and found no error codes for icemaker maker. Harvest was completed but no ice was dumped. Failed water fill test. Tested both heaters and found no voltage being sent from control. Water fill tube is blocked with ice. Ordering parts. ; ordrng 1 W10760808 (heater) and 1 W11197489 (FASCIA HEATER) and 1 W11330971 (CONTROL ) and 1 WPW10675033 (cntrl-elec)
Near Waco, TX 76705
Jonathan M
Job Details: 01/24/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced overlay both electrodes, and front two rollers. Tested unit and unit worked as designed. Call complete."
Near Austin, TX 78757
Wesley
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC300ESS Arrived on site and found unit operating with failed damper. Replaced damper. All checks good. Unit is now operating as designed.
Near Waco, TX 76711
Jonathan M
Job Details: 01/24/2020
DRYER MAYTAG MEDB765FW0 Rag on site for dryer that would not start. Inspected unit and work area. The customer stated this was the first time it worked in Placed in in-service diagnostics and found an F2 E1 (stuck key) error code. Tested unit and found fuse blown. Replaced fuse and tested unit. Unit worked as designed.
Near Austin, TX 78744
Jacob
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG525S0HV0 Arrived onsite for unit turning on on its own. Tested unit.
Near Lakeway, TX 78738
Leonardo
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to replace pads. Customer said no leaks present replaced pads test unit and unit test good job complete
Near Lakeway, TX 78738
Brandon
Job Details: 01/24/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site for customer complaint of unit not cooling in fresh food section, I found faulty evaporator fan motor. Ordering fan motor. ; ordrng 1 WP2315539 (motor-evap)"
Near Buda, TX 78610
Kevin
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and inspected dishwasher and found no incoming water. Found water is off at source and after correcting dishwasher will now complete a diagnostic cycle. No water leaks from connections at time of service, job complete"
Near Georgetown, TX 78633
James
Job Details: 01/24/2020
WASHER GE GFW450SPK0DG Arrived on site and inspected unit. Found bottom of door seal torn. Installed new door seal and tested operation. Unit tests good. Job complete.
Near Kyle, TX 78640
Robert
Job Details: 01/24/2020
DISHWASHER MAYTAG MDB4949SHZ0 Arrived onsite to replace parts previously ordered. Replaced control board and tested. dishwasher is now draining. Everything working properly. No leaks detected at time of service. Complete.
Near Liberty Hill, TX 78642
James
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found very loud vibrating sound coming from unit while compressor running. Found several lines touching causing the vibrations. Adjusted lines and place foam insulators back into correct locations. Tested operation and found vibration has stopped. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 01/24/2020
DRYER MAYTAG MEDX655DW1 Arrived on site and found timer is not moving and replaced it. Also found no airflow through lint trap when vent hose is connected. Recommended to customer that vent be cleaned by a service to the exterior of the home and dryer should not be used until this is done. Job complete
Near Georgetown, TX 78633
James
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL IX6HHEXDSM01 Arrived on site and tested operation. Found ice maker over filling and leaking. Installed new ice maker and tested. Unit tests good. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KBSN602ESS01 "arrived on site to inspect refrigerator door noises. Upon further inspection, the customer opened the left FC door and then closed it at which time I heard the spring make a popping noise. I found where the door switch cam was hanging on the door switch housing and causing the cam to jump and the spring to pop. I adjusted the switch bracket and retested and the door is closing as designed. Unit is operating as designed. No water leaks observed during service, job completed."
Near Liberty Hill, TX 78642
James
Job Details: 01/24/2020
WASHER MAYTAG MVWB835DW4 "Arrived on site and tested operation. Found fault for shifter. Inspected and found outer ring of slider has come off and damaged the clutch and rotor. U it will need new slider, clutch and rotor to repair. ; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"
Near Driftwood, TX 78619
Kevin
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Temperature in fresh food is 51 temperature in freezer is 45 took 1 picture of each. Ran test four and three way valve changes position and compressor is running. Will need to bring back all parts for a sealed system repair, no water leaks detected at time of service, job complete.; ordrng 1 8201786 (start device,combo) and 1 SEALEDSYSTEM and 1 W10832994 (compressor) and 1 W10836964 (pan-drip) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)"
Near Austin, TX 78749
Brandon
Job Details: 01/24/2020
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived on site for customer complaint of unit leaking, found leak coming from pump and motor assembly, also found torn door gasket
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/24/2020
DISHWASHER GE PDT750SSF2SS "Arrived to inspect unit not draing, removed unit and removed pump. Fund pump to be openable, opened and found corn in pump, removed and tested good"
Near Bee Cave, TX 78738
Richard
Job Details: 01/24/2020
MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to replace motor and back panel per last tech, tested for sounds during operation, secured new panel with permagum and tightened down all bolts to prevent vibration, found oven was sitting on four very tall plastic feet on a 1x2 board causing vibration as well, blower motor given was the wrong part, replaced dented panel, instructed customer to call installer to correct the feet. Complete"
Near San Marcos, TX 78666
Robert
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 Arrived onsite for icemaker leaking. Upon inspection we found that the icemaker had a crack in the tray. Replaced icemaker and tested. No leaks detected at time of service. Complete
Near Temple, TX 76502
Paul
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for the refrigerator not cooling at all. The customer had the unit off. I checked pressures and my gauges showed 5 PSI. I checked for leaks and found the evaporator leaking. The unit had the old style aluminum evaporator. I recover the refrigerant and replaced the evaporator. I vacuumed the system and the unit held a 30 psi vacuum. I charged the unit with 5.3 ozs of R134A. I tested the unit. I found the suction side going into a vacuum and then I could hear it clear and I could hear a rush of refrigerant entering the evaporator. The unit then went into a vacuum and stayed there. I recovered the refrigerant again and vacuumed the system for an additional 30 minutes. I charged the system again and tested the unit. The unit is working as designed. I advised the customer to wait 24 hours before loading the unit. Call complete.
Near Austin, TX 78734
Brandon
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL KFIS20XVMS8 "Arrived on site for customer complaint of unit not cooling in either section, found fans and compressor to be running, found sealed system leak and oily residue near compressor, quoted customer for sealed system repair of compressor, evaporator, and filter drier.
Near Manor, TX 78653
Cliff
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to diagnose a refrigerator that is not closing properly. Found hinge not adjusted properly. Reset hinge to proper position and tested unit. Found all is working properly at this time.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/24/2020
WASHER MAYTAG MHW6630HW0 Arrived onnsite and tested unit finding all operating as designed. Advised customer on findings and thoroughly reset and tested all typical failures. No parts needed. In the event of a repeat symptom return with airtrap and control
Near Austin, TX 78745
Jacob
Job Details: 01/24/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite to replace handle to unit. Found that 1 screw to handle was missing. Ordered part. Rescheduled with customer.; ordrng 1 98005521 (screw)
Near Manor, TX 78653
Cliff
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not draining. Found plug for dishwasher drain port in garbage disposal was not removed at time of installation. Removed plug and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Cedar Park, TX 78613
Lou
Job Details: 01/24/2020
COOKTOP WHIRLPOOL WCG97US6DS00 "arrived on site to inspect cooktop burner Ignitors. Upon further inspection, the customer advised that the Ignitors don’t always come on. I tested the burners and none of them arced. I opened the unit up and in the process a screw in the ack left orifice holder broke off. Once I had the top off, I found a bad spill that covered the middle orifice holder and had gotten on a few of the Ignitor harnesses ad into the spark module. I also found where liquid had gotten into the switch harness at the valve. I cleaned the spill and removed and replaced the spark module & switch assembly and am ordering the left rear orifice holder and screws (10). Tested unit and it is operating as designed. No,gas leaks detected during service. I scheduled return service for 01/30/20...CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10597166 (holder-orf) and 10 W10758282 (SCREW)s"
Near Austin, TX 78754
Scott
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site ,replaced dented dishwasher panel . No water leaks detected at time of service . Job complete ."
Near Austin, TX 78758
David Z
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW560CHW0 Arrived on site to install previously diagnosed parts. Installed new control and UI and retested unit. All is working as designed at this time. Call complete.
Near Austin, TX 78758
David Z
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW1 Arrived on site to install previously ordered parts. Talked with leasing staff and they no longer have an open work order for this unit and all seems to be working as designed. Advised them on proper positioning of the vents and vent hoses that are known to rattle here to prevent issue from recurring. Call complete.
Near Killeen, TX 76549
Al
Job Details: 01/24/2020
DRYER WHIRLPOOL WED7500GC0 "Arrived to inspect door closing issues.Confirmed the complaint and removed and replaced the catch, strike and both springs.Reassembled and unit tested as designed without issues."
Near Austin, TX 78758
David Z
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW0 "Arrived on site to diagnose dryer making loud rattling noise. Examined unit and fight front right corner smashed in. Will need new base plate and side panel to correct alignment of unit to even proceed with a possible repair. Ordering W11215531 base, W11233548 panel, 4392067 repair kit. Also returning with seal kit and sound pads.; ordrng 1 4392067 (dryer repair kit) and 1 W11215531 (base) and 1 W11233548 (panel)"
Near Austin, TX 78758
David Z
Job Details: 01/24/2020
DRYER WHIRLPOOL WED560LHW1 "Arrived on site to examine unit with F1E1 error code. On inspection of unit found the. Bottom left corner o f the cabinet crushed in, likely causing additional damaged on the inside. Panels will need be replaced, along with likely motor or control. Ordering w11215531 base, w11233548 panel, W11327191 control. Also need 2nd man for stacked unit.; ordrng 1 2MAN (2MAN) and 1 W11215531 (base) and 1 W11233548 (panel) and 1 W11327191 (cntrl-elec)"
Near Buda, TX 78610
Kevin
Job Details: 01/24/2020
DISHWASHER WHIRLPOOL WDT970SAHV0 Arrived on site and replaced gasket and housing diagnosed by previous technician. Found dishwasher is leaning slightly forward and raised front feet to correct it. Ran a diagnostic cycle and did not see any leaking after replacement. Job complete
Near Austin, TX 78737
Luis
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ02 Arrived on site for water leaking. Found fill tube not fully inserted to icemaker fill cup. Installed icemaker correctly to fill cup ran icemaker through a cycle water filled icemaker no leaks
Near Austin, TX 78757
Wesley
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived onnsite for frozen fresh food Evap. Advised that unit should be defrosted to prepare for fan scroll replacement, signed waiver.
Near Austin, TX 78745
Jacob
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived onsite for right side door seal ripped. Tested unit. Found that seal was ripped Ordered correct seal. Rescheduled with customer ; ordrng 1 W10917312 (gasket-dor)
Near Georgetown, TX 78633
Tyler B.
Job Details: 01/24/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived to inspect unit missing support ring, and not spinning, replaced it or and will need return with ring. ; 1 WPW10654906 (turntable supportw)"
Near Georgetown, TX 78628
Tyler B.
Job Details: 01/24/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived to inspect unit with fan speed error, found blow slow on high, replaced blowe and tested good"
Near Lampasas, TX 76550
Al
Job Details: 01/24/2020
MICROWAVE KITCHENAID KOCE500ESS05 Called Whirlpool Tech line and spoke JOEL.Advised The customers complaint and was told this was normal operating sounds.No parts replaced on this date.SR#7726969756Customer feels the fan is louder than it Spoke with MASTER Technician at Kitchen and sound are normal.Job complete
Near Bastrop, TX 78602
Scott
Job Details: 01/24/2020
DISHWASHER BOSCH SHE53TF5UC/02 Arrived on site for leaking and not stopping draining cycle . Found customer had used dish soap in unit . Leaking was from suds and sensor kept trying to pump out suds .
Near Georgetown, TX 78626
Tyler B.
Job Details: 01/24/2020
REFRIGERATOR KENMORE 106.5110211 "Arrived to inspect unit not cooling g found comp off and unit turned on, found thermostat faulty, replaced and tested good, ;
Near Leander, TX 78641
Lou
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failure (E2), I removed and replaced the RC ice maker and tested. Also placed the left RC door lower shelf due to it getting cracked at previous service call. Unit is operating as designed. No water leaks observed during service, job completed."
Near Canyon Lake, TX 78133
Kevin
Job Details: 01/24/2020
ICE MACHINE KITCHENAID KUIC18NNTS4 "Arrived on site and inspected icemaker and found it is off, started icemaker and it began building a sheet of ice but found cutting grid is damaged and will need to be replaced. Requested that customer turn icemaker back on the morning of the next service date. ; ordrng 1 WP2313637 (grid-cuttr)"
Near Georgetown, TX 78628
James
Job Details: 01/24/2020
REFRIGERATOR KITCHENAID KSRG25FKSS05 Arrived on site and tested operation. Found ice maker has failed and is leaking water. Installed new ice maker and tested operation. Unit tests good. Job complete
Near New Braunfels, TX 78132
Robert
Job Details: 01/24/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not locking the door. Error code f5 e2. Ran diagnostics and found that the door lock is in fact not working and the F5 E2 error code is present. Replaced the door lock and tested washer. Error codes are now gone and the door is locking normally. No leaks detected at time of service. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 01/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for customer complaint of unit not cooling properly, I found open defrost sensor in diagnostic mode. Ordering defrost sensor, heater and control to ensure repair is done on next visit. ; ordrng 1 W11405276 (HARNESS) and 1 WP2323198 (heater)"
Near Hutto, TX 78634
Tyler B.
Job Details: 01/24/2020
FREEZER WHIRLPOOL WRS315SDHZ02 "Arrived to inspect unit with frozen water under fc drawer, and water leaking from water dispenser, found drain line clogged and was able to clear and get good flow. Found water line in doo has a crack casing water to drip in to dispenser tray, will need door to repair ; ordrng 1 CNOTE (OFFICE RS) and 1 LW11258444 (DOOR )"