"Arrived on site for Not Heating - Has Power - Over-the-Range Microwave. Tested microwave with one cup of water for 45 seconds. Water was still room temp. Found control was sending proper voltage and the magnetron had failed.

"Arrived on site for a washing machine making a loud thumping/rattle noise. Upon arrival the customer stated it is more apparent when the unit is in spin. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found no abnormal noise. I then ran a high spin and found no abnormal noise. I gained access to the bottom of the unit and found everything in good shape. I removed the top of the unit and found everything inside in good shape and as designed. I tested the suspension and found it as designed. I ensured the nut to the wash plate was tight and found it secure. I found the unit had no mechanical failure and running as designed. I informed the customer on what a customer instruct entails, and that they had used theirs today.

Arrived onsite for washer that stopped and did not complete a a cycle. Upon inspection I found fault code 21 stored in the system. I followed the techsheets troubleshooting steps and determined the main control would need to be replaced. I replaced the main control and programmed it accordingly. I ran the sensor test. Test passed. The unit is working as designed at this time but I asked the customer to run a load to make sure it performs as expected. No leaks detected during time of service. Job complete.

Arrived on site for ITS NOT WORKING IT I JUST BOUGHT IT. Placed in diagnostics and no error codes came on. Asked customer if they recently replaced the disposal and they had. Found knock out still inside disposal not giving the water anywhere to go when drain pump turned on. Found water valve not turned on under cabinet. Turned on valve to allow water to come in. Removed knock out and started diagnostics cycle. Dishwasher completed all cycles and heating element turned on at the end. No leaks detected. Job completed.

Arrived onsite and checked the dryer for overheating and found unit operating well. Checked vent and found good airflow and perfect installation. Advised customer on findings. No concerns discovered. All checks good.

"Arrived on site for refrigerator freezing up at bottom f RC and not cooling in top. Inspected unit and work area. Removed minor ice buildup to gain access to evaporator fan. Found fan not running and getting DC voltage. Found failed evaporator fan motor. Removed failed fan and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.

Arrived on site for a microwave that has cracks on the door and on the outer edges of the user interface. Inspected unit and work area. Confirm the customers complain and submitted the photos for review.

Arrived onsite to replace previously diagnosed parts. Replaced sump assembly. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, the customer advised that the unit doesnt dispense water and the ice maker isnt getting water. I tested temps in the FC=7 degrees. I found the customer has the filter bypass in the filter head. I tested the water dispenser and could hear the dual valve opening up, but no water dispensing. I found the inlet valve is bad. I am ordering the valve and scheduled return service. Valve at the wall is not able to turn. Water will need to be shut off outside. No water leaks observed during service.; ordrng 1 WPW10498990 (Inlet valve)"

"Arrived on site for a microwave with a bulb that sparked and shattered. Upon arrival the customer stated the unit was still heating, but the light socket was not working. I gained access to the socket and found the harness visibly burned onto the housing due to constant voltage from the control. I will be ordering the harness and control to install and complete the repair. We will also return with the housing to install. Customer has already purchased a new bulb to install. Office to reschedule.; ordrng 1 W10892389 (Control) and 1 W11350914 (Main Harness)"

Arrived onsite and found temperatures in the 30s in the freezer and hi 40s in and only partial frost pattern on evap indicating sealed system failure. ; saved tckt

Arrived onsite for refrigerator not cooling in RC section. Upon inspection found RC evaporator fan not operating. Will need fan replaced. Replaced fan and unit is functioning properly. Job complete

Arrived on site to replace microwave door due to condensation on the inside of the door. I gained access and removed the door and replaced it. Job complete.

"Icemaker unresponsive due to defective external drain pump. Replaced defective drain pump,powered unit on let drain pump fill with water no leaks during fill and no leaks while draining."

"Arrived on site to inspect unit for not illuminating back left lightbulb, upon inspect found the unit dim at the back left corner, replaced led bulb with new bulb. Complete"

"Arrived on site for a dishwasher leaking. Upon arrival the customer had a towel down and it was soaked. The customer also stated that the timer will intermittently get stuck and not advance. The water appeared to be leaking out of the front of the unit. I gained access to under the unit and found significant signs of water leakage by the float switch and under the right side of the door. I then ran a cycle, but could not replicate the leak. I gained access to inside of the door and found a bad seal on the vent, which was allowing water build up inside of the console area. I also found water streaks coming from the dispenser/rinse aid area. Upon further inspection I also found the plastic console physically broken, and not allowing the door to stay together properly. This may of been what is started causing the vent sealing issue. I also found the timer sticking and not working properly. Due to this, we will need t order and replace the console, switch/floater assembly, dispenser, and timer. Including the console 99001768, reservoir nut 99002005, and the vent seal 99001783. The office will need to research and get approval. ; ordrng 1 99001768 (Console) and 1 12001534 (Timer) and 1 WP99001288 (Dispenser Retainer) and 1 WP99002833 (Rinse Aid Reservoir) and 1 WP99002003 (Reservoir Gasket) and 1 99002005 (Reservoir Nut) and 1 99001783 (Vent Seal) and 1 WP99002363 (Float) and 1 Autho (Autho)"

"Arrived on site for excessive amount of frost in freezer on right side. Found magnetic strip in gasket slip causing war,m air to enter at corner of gasket diagnosed unit will need a new freezer door

"Arrived on site for dishwasher not filling with water. Inspected unit and work area. Found a spoon laying underneath float switch. Found lower rack guide wheels melted from heater. Performed diagnostics mode and found fault code F6-E1 no water, 6-4 float switch activated and 6-3 suds or air in pump. Found silverware underneath float switch cause error codes. Found unit now filling with water. Monitored test operation and found all components working. Will need to replace lower left front guide wheels. Went to shop to get part. Returned back on site and installed wheel guide. Tested lower rack operation. All tested good, no water leaks detected during service.

"Arrived on site to install previous diagnosed parts. Found ice bucket is the only part that needs replaced and bucket is not rebuildable according to service manager (CS). Was able to ice bucket. Removed failed ice maker and ice maker arm, installed new. Added pads to condenser to keep from rattling. Found slow water pressure was due to filter head and was able to repair. Informed customer if water pressure slows down or stops filter head will need to be replaced.

"Arrived on site for an refrigerator that is making a loud noise and not cooling properly. Upon arrival the customer stated that their main concern was the thermometer in the refrigerator compartment was showing 41?F and sometimes would fluctuate up a few degrees when sitting for a while. I explained to the customer how when the heater turns on in the unit, it is possible for the interior to go up a few degrees. They also stated the unit will intermittently make a louder noise, but not as often as the prior services. I checked temps in the unit and found them good. I found the thermometer not accurate and 5?F higher than the actual temp in the unit. I informed the customer on my findings and how their thermometer was reading incorrectly. I then put the unit into diagnostics mode and activated each airflow component. Each ran as designed and made no abnormal noise. I then ran test 40 and monitored the compressor for any abnormal sounds. It ran and sounded as designed. I informed the customer on how when the compressor ramps up that it can make a louder noise than while idle. Upon further inspection I found no excessive frost or ice build up on the evaporators. I found the unit working as designed, and the thermometer they were using was just inaccurate. I let the customer know of my findings. I also advised them on what a customer instruct entails, and that they have used theirs today.

Arrived on call for complaint of not finishing cycle. Ran diagnostics and got code for unbalanced load. Found will need gearcase and wash plate.

"Arrived on site to replace repair kit, after replacing, unit tested good.

"Arrived on site to diagnose cooktop with front left burner not heating. Ran unit and found no response on inner or outer coil or left front burner only. Removed top and checked burner. Found both coils severed and not heating.Replaced element and retested unit. Verified everything is heating properly. Call complete."

"Arrived on site to diagnose dishwasher that resident says is pausing at random during the cycles. She has to go push start to resume the cycle, and sometimes all the lights flash. Resident told me their last unit did the exact same thing, and thar sometimes when even using their microwave all the apt lights would dim. Ran diagnostic on unit and found no errors present. Found a non whirlpool power cable was being used on the unit. Unit seems to be working as designed and ran through diag fine. Advised resident that there is either excessive line noise, or a bad aftermarket power cable on the unit. Recommended to leasing office to replace power cable with a genuine whirlpool cable for the unit, and if this does not resolve then there is line noise in the circuit, which is not a failure of the appliance, and anything in the circuit needs to be removed 1 at a time till the noise stops. Call complete."

"Arrived on site for customer complaint of unit not dispensing water, I tested unit, unit tested good at time of service, I adjusted temperature as well as defrost settings."

Arrived onsite for ice maker not dispensing found ice container frosted and blade in the wrong position adjusted and tested. Unit is now operating as designed job completed.

"Arrived on site and replaced valve assembly diagnosed on previous visit, after replacement confirmed washer is operating normally by running an automatic test cycle. no water leaks from connections at time of service, job complete"

"Arrived on site for a dishwasher with the clean light flashing. Upon arrival the customer stated the unit never started, but would turn on. The clean light flashing indicates an overfill on the unit. I put the unit into diagnostics mode and found stored error code F8E4 for open float switch. I then gained access to the float switch and found the switch and harness both physically broken. I am ordering both parts to be installed in order to repair the unit. Upon further inspection I also found the kitchen aid logo not adhering well and needing to be replaced. Ordering the logo as well. Office to reschedule.; ordrng 1 W11545764 (Float Switch) and 1 W11084863 (Main Harness) and 1 W11084845 (Inner Door Harness) and 1 W10909682 (Nameplate)"

"Arrived on site to complete sealed system repair previously diagnosed.the evaporator, compressor, heat exchange, permagum sealer and drain pan heater I removed and replaced the compressor, access valve, hv dye drier, heat exchange tubing, drain pan heater, and evaporator. Vacuumed the system and it held pressures. Installed 7.75oz of R134a refrigerant and monitor pressures. Unit held pressures and the evaporator had a good frost pattern forming. I recommended that the customer allow the unit to cool for 24 hours before placing food items into the unit. No water leaks observed during service, job completed."

"Arrived on site to diagnose a refrigerator not cooling properly in the refrigerator compartment, upon arrival I gained access to the service diagnostics and checked functionality of the diffuser and evap fan and thermistors, I found all to be operating properly. I gained access behind the evap cover and found that the frost pattern is too frozen over, I tested the defrost heater and the bimetal, I found that the defrost heater isnt functioning correctly and the bimetal is open and needs to be replaced, I am ordering the defrost heater as well as the bimetal. ; ordrng 1 W11449066 (Harness with bi metal) and 1 W10857624 (Heater)"

Arrived on site to diagnose a range that has a drawer not sitting properly. Found drawer out of alignment and made adjustments to front panel. All is working properly at this time.

"Arrived on site to replace parts for unit icing up in RC, I replaced control, harness with fan motor and thermistors, evaporator cover and drip pan, after replacing unit tested good."

"Arrived onsite for washer intermittently stopping, not turning on and console not operating. Upon arrival found unit console struggling to read touch. Ordering console and control. Office to reschedule upon receiving parts.; ordrng 1 W11095624 (Console shadow)"

"Arrived on site for for fresh food temps warmer then normal . Freezer slightly higher then normal. Found evap fan not working during diagnostics. Ordering fan , dampener . No water leaks detected at time of service. Call to set return ; ordrng 1 WPW10479155 (Dampener) and 1 W11224591 (Evap fan)"

"Arrived on site for dryer sparking in rear. Customer spoke to us and told us that she was really worried about the f22cods (outlet thermistor open) we gained access to the units terminal block to check for loos connection found none, all looked good in that area. We then tested the outlet thermistor and found it to be good. Then we checked the control and found that the thermistor harness was unplugged. We plugged it back in and tested unit by running a normal dry cycle and found the unit functioning normally. Job complete."

Arrived on site to install previously diagnosed parts. I installed the seal and found it now as designed. Call complete.

Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel. Job complete

"Arrived on site to replace damaged dishwasher parts. Installed new handle and new panel, job complete"

"Arrived on site to replace damaged dishwasher parts. Installed new panel, job complete"

"Arrived on site for no cool. Found freezer temperature reading 77? with probe,ran diagnostics fans passed ran thermistor test passed ran test 4 some frost on fresh food evaporator and non at freezer evaporator. Ordering fresh food evaporator,harness,compressor and 3 way valve. Will need 2 hrs; ordrng 1 W11492867 (Evaporator) and 1 W11087438 (Harness) and 1 W11094466 (Valve) and 1 W10832994 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2hrs)"

Arrived onsite to replace previously diagnosed parts. Replaced failed drain motor and faulty actuator per Whirlpool service pointer. Tested unit and unit is functioning properly. Job complete

Arrived onsite and installed console to repair damage to the membrane. Customer needs black membrane to complete repair. Ordering membrane to repair. ; ordrng 1 W10879583 (Black console.)

"Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump not operating properly, I removed and replaced the pump and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose a dishwasher with an intermittent console, upon arrival the customer showed me that the Ui cycle options are not showing up correctly when selected on the interface, I gained access to the inside of the door and verified that the connections are seated properly from the ACU to the UI, I am ordering the ui to complete the repair, office to reschedule when the part arrives. ; ordrng 1 W11460962 (Panel ui)"

Arrived on call for complaint of not draining. Found the pump blocked with debris.Removed clog from pump .

"Arrived onsite for dishwasher not operating. Upon arrival found unit UI and control da,shed and needing to be replaced

"Arrived on site to replace relay board and fuse, after replacing, unit tested good.

"Arrived on call for complaint of refrigerator powering off. Called tech line Sr#7731787913 checked pantry UI and found the drawer damaged along with the UI. Will need to change both. The ice is not dispensing, found the auger motor not working. Will need to replace motor. Will need authorization. ; ordrng 1 W10815668 (Door) and 1 W10822606 (Motor) and 1 Autho"

Arrived on site to follow up on right front burner not igniting. Replaced igniter for front right burner and retested. Verified with customer present the unit is working as designed. Call complete.

"Arrived on site for not freezing and no ice. Ran diagnostics weak air flow in freezer section,removed drawers attempted to remove cover found evaporator incased in ice,thermistor test read off ran defrost heater,heater not powering on diagnosed unit will need harness and cover. ; ordrng 1 W10858452 (Harness)"

Arrived on call for complaint of not starting. Found loose connection at power supply box. Reconnect wires and test.

"Arrived on site to diagnose oven that is not heating broil on top, and has lights out. On arrival ran unit and found no heat coming from top broil, and both left side lights out. Broil element is cracked and sagging. Replaced broil element and retested. Verified unit is now heating as designed..; ordrng 2 WPW10169757 (Bulb)s"

"Arrived on site to diagnose washer leaking under unit. Customer advised me that when the water is on and the unit is not running they hear a dripping sound and see water on the ground. Found water is leaking from where the valve solenoid meets the housing. Replaced valve and retested. Verified dripping had stopped and unit is now working as designed. Call complete."

"Arrived on site for Not Cooling - Top Freezer Refrigerator. Fridge was not plugged in upon arrival. Powered up fridge and compressor was warm and eventually got hot. Not strong vibration from compressor. After thirty minutes the coils began to frost over but only at the top. Getting good voltage at the wall. Ordering a SS repair, compressor, evaporator, access valve, UV drier, R600 Kit, Nitrogen, Lokring, and all couplers. Customer plans to clean interior of fridge and freezer to remove foul odors. I left the evap cover off and explained to customer to be very careful around coils and to only clean dirt at base of freezer and nothing inside coils. ; ordrng 1 W11370574 (Compressor) and 1 W11368877 (Evaporator) and 1 SSTech (2 hours) and 1 R600Kit (R600 Kit) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 2 W11504419 (Coupler)s and 1 W11504420 (Coupler) and 1 W11504418 (Coupler) and 1 W11504449 (Coupler) and 2 W11225184 (Tube)s and 1 W11506635 (Access valve) and 2 Nitrogen (Nitrogen)s"

"Arrived on site for water leaking from fresh food section. Diagnosed a clogged fresh food drain,cleared obstruction from fresh food drain,removed rusted metal plate in fresh food evaporator compartment.

"Arrived on site to diagnose refrigerator door ice maker not making ice, I gained access to the refrigerator and freezer compartments and verified correct temps, I gained access to service diagnostics and utilized service step 120 to verify functionality of the ice maker, found that it was unable to find home position. I gained access to the ice maker and removed it, I found that it is warped to the point where it would not function properly, I replaced the ice maker and ran test 120 and found the ice maker ran properly as designed, I instructed the customer to throw out the first couple of batches of ice. Job complete."

"Arrived on site for dryer not heating but turning . Checked voltage at block ,all thermostats and fuse,element checked normal. Found burned terminal on timer . ; ordrng 1 WP3979618 (Timer)"

"Arrived onsite for damaged oven handle . Upon inspection found outer oven glass and handle failed. Will need outer glass, handle and screws replaced. Job complete"

Arrived onsite for refrigerator making abnormal noises. Upon arrival the customer showed me a video with a noise consistent with a failed or failing diffuser motor. I ran diagnostics test 3 and found the damper to be making a loud gurgling or grinding noise. I replaced the diffuser and tested again. No abnormal noises at this time and the unit is working as designed.

Arrived onsite for ice maker making abnormal loud noise. I called techline to document. While I waited I installed the previously diagnosed svc pointer foam kit. Techline walked me through diagnostics and I was not able to recreate any abnormal noises at this time SR#7731783090. Job complete.

"Arrived on site for filter and light switch issues. Found filter hard to be removed adjusted filter housing tested filter removal operation good after adjustment,adjusted freezer door checked door switch operation good."

"Arrived on site for water not dispensing. Found Reservoir tube frozen, fridge temp set to low. Defrosted fill tube and fresh food section bumped temperatures up. Fridge is now dispensing water in door properly , normal supply of water . No water leaks detected at time of service. Job complete ."

Arrived on site to install previously diagnosed parts. I installed the new door switch and lint screen. I then tested the unit and found it running as designed.

Arrived onsite for washer not operating or stopping mid cycle. Upon arrival I confirmed the complaint and the UI would power on for about 3 secs then power off before any mode could be selected. I was able to access diagnostics and found F5E4 and F8E1 stored in the system. I found the hot valve at the wall was turned OFF I turned it on and it began to leak from the handle on the valve. I ran diagnostics and all functions passed. I noticed the unit was shaking during spin in diagnostics and there was a intermittent squeal. I accessed the Ui and disconnected. I accessed the shocks and verified all in good condition.I verified tight connections at the control and Ui. I accessed the rotor and stator. I could not see any visible shorts or breaks in the harness or stator windings. I monitored and found 5VDC at the UI connector and voltage was steady I reassembled the unit and tested in normal drain and spin. The unit operated as designed without losing power. I found it to be spinning and working as designed at this time and no leaks besides the HOT valve in the wall were detected. I notified the customer of the leaking valve. Job complete

Arrived onsite for dishwasher door sliding and unit coming out.

"Arrived on site for icemaker not making ice. We gained access to icemaker to find that the ice,maker was turnt off. We then tuned it on and tested unit by running it through a harvest cycle. Unit operating as designed at this time. Job complete"

Arrived onsite for dishwasher intermittently not washing and showing error codes. Upon inspection I found F9E1 was the only code stored on the unit. I let diagnostics run through and it seemingly ran completed as designed. I could hear the diverter making a abnormally loud clicking noise. I ran a normal cycle out of diagnostics and found the unit would not wash only click multiple times. I inspected the motor assembly closer and found some parts of the tile under the motor are warped and there is yellow calcium coming out of the diverter indicating a leak at some point in the cycles.I re assembled and tested the unit. The unit now washes in normal cycle and in diagnostics as designed. No leaks detected during time of service.Job complete.

"Arrived on site for customer complaint of unit not dispensing water and not making ice, found issue with water filter housing, I placed bypass on filter housing and unit tested good, I placed filter back on housing and unit tested good, if problem continues, will need filter housing."

Arrived on site for no ice. Ran diagnostics no water flow to reservoir diagnosed a defective smart water valve,replaced valve ran diagnostics all test passed.

"Arrived on site for no ice. Diagnosed a frozen water tank due to gap between fan scroll and air tower,added sealer between gap to prevent cold air from migrating out and freezing water tank,tested water dispenser good water flow,ran icemaker through diagnostics passed ran fill test passed."

"Arrived onsite for unit giving the F1E5 for inverter issue. Looked at the unit and saw error code. When trying to take the unit out, could not take out the unit safely as the braided line was stuffed into the wall. Let customer know that they will need the original installer or company will need to removed the unit before us coming back to service. Customer will call back when unit is ready for us to service. ; O-emld tckt"

"Arrived on site ,replaced outer door glass and badge Job complete"

Arrived on site for refrigerator not lvl. Upon arrival found lvl feet functioning as designed but due to slope of floor found unit wouldnt lvl correctly. Was able to shim u it on one side to help prevent unit from rocking and stay lvl. Unit functioning as designed call complete

"Arrived on site to diagnose refrigerator that is not cooling in the refrigerator compartment but freezing in the freezer compartment, I gained access to the freezer evap cover and removed it, I found that the evap fan motor is not operating properly as designed and needs to be replaced, I am ordering the evap fan motor and the office will reschedule return service when the part arrives. ; ordrng 1 W11369036 (Evap motor)"

"Arrived on site for customer complaint of unit not dispensing water or making ice, found water reservoir was frozen, I defrosted reservoir and added foam tape to seal evaporator cover from reservoir, unit tested good."

"Arrived on site to inspect unit for not heating, upon inspection found the unit not heating or operating at all, replaced fuse and got control back online, replaced mag, fuse and diode but fuse had popped, customer is going to buy one to replace it. I tested with test kit breaker wire and got full heating with no issues. Please call before reschedule to get update from customer. Ordering fuse. Office to reschedule ; ordrng 1 435826 (Fuse)"

Arrived onsite and found unit door not installed properly. Corrected door alignment and corrected an issue with he seal. Advised customer on repair. All checks good.

"Arrived on site for When turning on the oven after about 10-15 minutes the entire stove will be to hot to touch including the button on the panel, the handle, the glass? etc. Found small screw lodged between the interior glass panel and the gasket on the left side of the oven door. Removed interior glass panel and dislodged the screw. Remounted glass evenly onto gasket. Had customer inspect and confirm the glass was seated properly onto gasket. Turned on bake to 400. Once temp was reached the oven glass was not showing steam as it did prior to repair. Tested left side exterior of oven to ensure it wasnt too hot. Customer was concerned about the amount of heat radiating off the front panel behind the range burner knobs. I explained that this was normal and to be conscious of the amount of heat it produces inside when the interior of the oven when it is 350 -450 or hotter inside. Advised to only touch the knobs and not the panel as this is why the knobs are all extended away from this panel. Customer confirmed the handle on the oven door was nowhere near as hot as it was before the screw was removed from the glass and gasket. Job completed."

Arrived on site to repair diagnosed broken drawer. Removed broken drawer and trim piece. Installed new drawer and trim piece. Removed humidity control slider from original drawer and installed onto new drawer. Job completed.

Arrived on site for water is turned on but not going into the dishwasher. Placed in diagnostics and no error codes came on. Started the diagnostics cycle and valve began calling for water but none came in. Disconnected water line from dishwasher valve and turned on valve inside cabinet. Still no water came through water line. Found water hammer arrestor / valve was clogged or faulty not allowing water to come through it and into dishwasher. Called Wade to explain they would need a plumber. No leaks detected. Job completed.

Arrived on site for Detergent Remains at End of Cycle. No answer at the door. Job complete

"Arrived on site to test unit for oven keeping proper temp, tested unit found oven sensors in range, both bake and broil elements, are good, ran top and bottom oven at 350, unit is cycling as designed, advised customer on offset feature

"Arrived on site to inspect unit for not illuminating the freezer, upon inspection found the lights out in freezer due to a bad module. Replaced with a stock module that is the wrong trim color, ordering new module, installed stock module for now. Office to reschedule ; ordrng 1 W11462342 (MODULE)"

"Arrived on site to inspect unit for not making ice, upon inspection found the unit stuck mid cycle. Tested with jump wire and found it couldnt move past ice with full strength indicating a bad motor or heater. Replaced icemaker and tested. All functions returned. Complete"

"Arrived on site to test unit for upper rack issues, tested unit found left side adjuster broken, replaced left and right adjusters, unit now working as designed, no leaks detected job complete"

"Arrived on site to test unit for frost build up, costumer stated they noticed frost buildup after returning from vacation, found no frost on food but did find left over frost on top of f/c , tested door gasket by shining light through, no air detected, no frost on evap, unit working as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostics, verified voltage,replaced ice maker, tested unit, unit now working as designed, no leaks detected job complete"

"Arrived on call for complaint of noise. Found the belt off the pulley.Will need belt, cam and support. Possibly the gearcase will be needed too.

"Arrived onsite for door handle loose and unit outer panel falling off. Upon arrival found unit handle was loose and stripped ordering new, also found right sound of outer glass panel loose starting to strip and glass starting to separate. Ordering outer panel.; ordrng 1 W11176456 (Glass door) and 1 W11178521 (Name plate) and 1 W10894054 (Handle) and 2 W11428245 (Screws)s"

Arrived onsite for door to the unit not holding up. Looked at the unit and customer showed that both little black pads had torn off. Replaced both pads. Tested the door. No issues at this time. Job complete

Arrived on site for refrigerator freezing up ice into clumps. Upon arrival I found unit making ice but some cubes in unit were frozen together as if water and spilled and refrozen onto ice. After further inspection found no cooling or temp issues. I did find rust of ice maker causing it to leak into bucket when run. Also found ice and gotten into dispenser part of bucket and ruined the flap inside bucket and I was unable to realign properly. . ; ordrng 1 W11185686 (Ice buckt)

"Arrived on site to diagnose range with broken glass. Inspected unit and found the outer door glass has shattered. Ordering outer door panel with glass to resolve. Office to schedule return visit. ; ordrng 1 WPW10634271 (Outer Door) and 1 W10839793 (Nameplate)"

Arrived on site for leaking and poor washing performance . Found actuator had failed . Replaced actuator. Ran calibration and diagnostics wash. No leaks found with washer . Drain stand is fill close to overflow . Recommended having drain looked at bye plumber . No water leaks detected at time of service. Job complete

Arrived on site and inspected washer not working properly. Customer advised the NORMAL cycle isnt preforming properly. I put the unit in diagnostics and found no error codes. It completed diagnostics mode as designed. I calibrated (test52) the unit and advised the customer to purchase a surge protector. Unit tested as designed. Job complete

"Arrived onsite for dishwasher leaking while in uses. We put unit into diagnostics and ran a cycle and found no leaks at the bottom of unit. We then opened unit to inspect tub, heating element o-ring, and sump and motor assembly all checked good. We then checked the tub gasket and found some hared water marks on the right upper corner and all the way down to the bottom of reg door and the gasket was deformed in that area . We then install a new gasket. Unit is working as designed no leaks detected at this time. Job complete"

"Arrived on site to test unit for not washing clothes, tested unit found actuator not engaging, replaced actuator with truCk stop part W10913953 , tested unit,unit now working as designed, no leaks detected job complete"

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated they have had some things freezing in the lower part of the RC. I checked temps and found the FC at 1?F and the RC at 44?F (after being opened a little bit). Upon further inspection I found the RC evap cover covered in frost/ice. I put the unit into diagnostics mode and found all airflow components working. I then gained access to the control and ohmd out all thermistors. The RC read 4.2k, the FC read 15.89k, and the RC evap thermistor at 2.28k. Both RC and FC readings are accurate. The RC evaporator thermistor however is way out of range, indicating a faulty RC evap thermistor. In order to repair the unit we would need to replace the evap thermistor. Due to the amount of ice build up I advised the customer on leaving the unit off for at least 48 hours before service and that we would have to reschedule. Office to reschedule."

"Arrived on site for a refrigerator that?s not making ice. Inspected the unit and work area. Placed him in service diagnostics and checked for stored icemaker error codes. Found an E5 indicating a bad ice mold thermistor. Replaced the ice maker and tested the unit. The unit is working as designed.Call complete."

"Arrived on site to inspect unit for not heating, upon inspection found the unit was not getting voltage to element due to fuse issue, replaced fuse and element and found no change, tested wall and found 240 but when plugged in the unit received 87 volts, checked with service manager and confirmed findings. Complete"

Arrived on call for complaint of noise. Found the gearcase leaks oil will need the cam and belt replace with the gearcase. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)