"Arrived on site to diagnose refrigerator that is not making any ice. On arrival found the ice bucket empty. Pulled icemaker and checked fill tube heater wiring. Found wiring good. Secured with tape to make sure it does not drop. Icemaker had ice in it and didnt harvest. Ran diagnostic and unit would not cycle. Replaced icemaker. Ran unit, and could hear icemaker cycling properly. Tested fill, and found fill just clunks. But you can hear a drip. Interior of unit is filled and airflow channels are blocked, so fill tube is likely frozen. Advised customer to unplug unit and defrost it so that the fill tube can thaw, this should resolve any issues. Call complete."

"Arrived on site and found control panel is unresponsive. Confirmed incoming power is correct, removed door panel and found green light on control board is blinking. Disconnected vent fan motor and function has returned to dishwasher. Dishwasher will now complete a diagnostic cycle a new vent fan motor will be needed to correct the issue. Will also bring back bezel and gasket. Get a picture of the model and serial number; ordrng 1 W11038720 (Vent fan) and 1 W11184028 (Gasket) and 1 W11025634 (Bezel)"

"Arrived on site for complaints of microwave display not working. Found unit has power, but no display. Was able to do a hard reset to restore factory settings. Display working properly and unit tested good."

"Arrived on site to diagnose refrigerator that had been leaking from the icemaker. Found unit stripper arm very loose, and unit was filling on top of ice, causing the leak. Replaced icemaker and verified unit working as designed.

Arrived on site for Washer not spinning out Clothes still damp. Placed in diagnostics and got motor fault error. This was the only error code. Cleared error code. Gained access to actuator and found actuator was not engaged into splutch. Removed actuator and installed new actuator. Ran through auto diagnostics and all cycles completed without issue. Job completed.

Arrived on site for Cons stating that the dryer is not heating properly. Placed in timed dry and used thermocouple to test heat. First cycle heated up to 295 and cooled down to 132. Second cycle heated to 250 and cooled to 125. Third heated to 256 and cooled to 130. Dryer heating as designed. Found vent tube was kinked due to dryer being pushed too far back against the wall. Pulled out dryer and disconnected vent tube and found lint covering 1/4 of wall vent opening. Removed lint build up and ran temps again. Dryer staying hot longer and cooling down quicker. Went outside to check exterior vent and didnt find any blockage. Remounted vent tube to wall vent and shortened the length of vent tube to give a better flow of hot air. Explained to customer they would not want to push dryer back against wall any further than where I placed it to prevent the vent tube from kinking and causing blockage of air. Dryer heating as designed. Job completed.

Arrived onsite for stuck filter. Upon inspection found housing ejector came apart. Secured housing and tested. Ejector is now functioning properly. Unit is functioning properly. Job complete

"Arrived on site for customer complaint of unit not finishing cycles, found error codes F9E1 F3E1 F8E1 F5E2 in diagnostic mode. I cleared error codes, cleaned drain filter, ran diagnostic test cycle, unit tested good."

"Arrived on site for customer complaint of unit not dispensing ice, found auger motor and shaft disassembled when I arrived, customer stated that water had leaked from ice maker onto auger shaft and motor causing it to freeze. I reassembled auger motor and shaft, unit tested good."

"Arrived onsite and diagnosed poor airflow due to ice build up on evap from weak evap fan causing hi temps. ; O-emld tckt"

On site for dryer not heating. Found heating element and thermal cut off open. Replaced element and cut off. Unit now heating and functioning as designed. Call complete.

Arrived onsite to replace freezer door. Replaced door and molded seal with heat gun. Tested unit and unit is functioning properly. Job complete

"Arrived on site to replace tub and gearcase, I gained access to the gearcase and removed both the gearcase and the tub. I replaced the gearcase and the tub followed. Upon replacing both I tested the unit and verified functionality, the unit is operating properly as designed. Job complete."

"Arrived on site for not working , not running after they turn on the button. We gained access to the inside of the unit and found that the belt had snapped. We installed new belt and tested unit. Unit operating as designed. Job complete"

Arrived onsite amd replaced sump and motor. Unit is now set up to operate properly. Advised customer on repair status. All checks good.

"Arrived on site for damage to dryer . Found dents and scratches to lid ,front panel and cabniet . Also ordering 2 hrs weigh . No gas leaks or other issues found in diagnostics. Call to set return.; ordrng 1 Weigh2hrs and 1 W10875891 (Front panel) and 1 W10681830 (Cabniet) and 1 W11051477 (Lid)

Arrived onsite for ice machine not powering on. Upon inspection I found the external pump running constantly when plugged in but no interior lights or control function. I found the disposal had recently been replaced. I disconnected the drain hose from the pump and tried to blow through. It was blocked. I found the punch tab inside the disposal had not been knocked out for the drain. I knocked out the tab and replaced the pump. I was now able to power on the unit. I ran diagnostics and found the internal drain pump and res pump both pumped but the unit would not fill with water. The display indicated the reservoir was full but there was no water. I unplugged the rescirc pump but still no valve function and the display read full reservoir. I am ordering the recirculating pump and control to complete the repair. I left the unit unplugged to protect the new pump. Office to R/S due to part availability. ; ordrng 1 W10897719 (Valve) and 1 W11542868 (Reservoir drain pump) and 1 W11542867 (Recirculating pump) and 1 W11126268 (Pump harness) and 1 W11034363 (Control) and 1 W10814799 (Control ui)

"Arrived on site for no ice and water leaking. Found water leaking from water connection to machine,removed water line source reinstalled line still leaking customer will need a plumber to replace line. Ran diagnostics for no ice found recirculating pump not powering on,installed new pump same issue ordering another pump,control and harness ; ordrng 1 W11542867 (Pump) and 1 W11034363 (Control) and 1 W11126268 (Harness), used 1 W11542867 (Pump) from stock"

Arrived on call for complaint of frost and warm temperature. Found the freezer door out of adjustment.

"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found fill tube frozen. Measured resistance to heater and found 4.63 K ohms. Measured voltage and found only 40 volts. Gained access to control and measured voltage and found same. Called Whirlpool tech support and spoke with J.R and verified voltage reading was correct. Found failed control. Removed failed control and installed new. Measured voltage to heater and found 120 volts. All tested good, no water leaks detected during service.

Arrived onsite and found gear case in good order but some evidence of a warn pulley from running while out of position. Replaced pulley and actuator did tested. All checks good.

"Arrived on site for dispenser error code . Ran diagnostics got 8-2 error and motor looked rusted and actuator didnt move . Replaced actuator , also found top vent bellow not attached to tub , secured vent tubing . Ran diagnostics , all checked normal. No water leaks detected at time of service. Job complete .

Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components and found no failures to unit at this time and no error code saved in diagnostics. All is working properly and advised customer on findings. No leaks were found at time of service.

"Arrived on site for install of previously diagnosed parts. Installed new control board. Tested unit, unit tested good, job complete."

Arrived on site for dishwasher door opening too fast. We opened the door and checked the hinges and found that the hing friction pads missing. We ordered (2) WP8268961. Office to reschedule.; O-emld tckt

"Arrived on site to replace parts on washer dryer combo with the washer controls being unresponsive, I gained access to the control and replaced it and the same symptoms persisted, I gained access to the harness and found proper voltage and polarity to the control, I isolated the motor, drain pump and encoder and found that the drain pump is ohming out as open. The unit is stacked and in a tight space will require two man job and return with parts as well as ordering a new control due to the possibility that the drain pump could have shorted something on the new control. Office to reschedule return service. ; ordrng 1 W11481725 (Control) and 1 Two man job"

"Arrived on site and inspected washer and found Gearcase is failing, took 1 picture.

Arrived on site for unit not draining.Upon arrival tested unit and confirmed issue. Inspected underneath the unit and found harness to drain pump not secured. Secured wiring connector and tested again. Unit is draining. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

"Arrived on site for customer complaint of error codes and unit not finishing cycles, found error codes F9E1 F3E1 F8E3 F5E2 in diagnostic mode. Found some paper clips and Bobbie pins in drain filter, also found customer using 2 pods which could be to much soap for the soft water they have. I cleaned drain filter, instructed customer to run cleaning cycle and just use 1 pod of soap. Unit passed diagnostic test cycle

Arrived on site for No or Partial Display. Work was actually meant for the cooktop and not the oven. Customer stated the knobs would not turn to heat up the elements. If they did turn they had to be mashed down to work. Found three knobs were stripped of the metal ring inside that secures them to the valve stems. Ordering three stainless knobs (W11418244) to return and complete the repair. Had to remove oven in order to access the model and serial number for the cooktop. Picture in quick pics and informed office thread of new model and serial number to be updated in the ticket along with changing the verbiage from oven to cooktop. ; ordrng 3 W11418244 (Knob)s

"Arrived on site for dryer not starting. Inspected unit and work area. Found smoke stain around outlet. Removed power cord and found L1 burnt but still sending voltage to dryer. Disassembled dryer and tested voltage at control. Found voltage getting to control but control not see any voltage out. Measured motor circuit and heating circuit. Found motor circuit opened. Traced circuit and found motor and fuse both opened/ failed. Found failure due to surge from outlet most likely for multiple failed parts.

"Are on site for washer banging around and making screeching noise. Upon arrival I found no errors In Diagnostics. Upon further inspection I found gearcase leaking oil into washplate mounting screw. Tried to remove washplate but it was siezed on. Also found belt stretched out and falling off cam to easily. Also found cam had come loose from gearcase and had ruined belt cover, will need office to reschedule once availability of parts is known and autho is received. ; ordrng 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Cover)"

Arrived onsite for range getting hot in bake function. Tested unit at 350 degrees and found unit control panel getting hot on right side of panel near ventilation area. Cooktop and door are within acceptable range.

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they had their inspector check the temps in the range oven and were told the temps were way off. Customer advised that the inspector used a laser gun to check the temps. I advised that the manufacturer recommends using a multimeter with thermal lead to test temps as were testing air temps and not surface temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 340 degrees. My temp reading at preheat was 445. My next five readings were 317, 388, 316, 391, 327 for an average temp of 347.8 degrees. I advised the customer that the unit is heating properly. I made recommendations for use & care. No gas leaks detected during service, job completed."

Arrived onsite for unit having a smell after washing in quick wash and customer was not sure how to take off the load and go drawer to drain the from the pump. Let customer know that the unit will get smells over time if not cleaned properly using the AFFRESH tablets or vinegar or can use some bleach from time to time. Looked at the drawer and was able to show the customer how to take off the drawer to get to the drain pump to clean. No issues at this time. Job come.

"Arrived on site to replace door and nameplate, after replacing, unit tested good."

"Arrived onsite for unit not draining or starting. Looked at the unit and saw that the unit will not start but had power. Replaced the control and the unit will start but not start a cycle. Upon further investigation, found that the drain motor wires were messed up. Replaced wires. Tested the unit. Unit tested good. No leaks at this time. Job complete"

Arrived on site to install previously diagnosed parts. Installed two screws into lid hinges. Lid opens and closes as designed. Job completed.

"Arrived on site to inspect washer not spinning clothes. Upon further inspection, I placed the unit in diagnostics showing error code F0E1. Cleared the code and continued with testing. I tested each individual function in tests 1-11 and then ran an automatic test in test 12. Unit is operating as designed. Customer advised that they have a water softener system in the home. I contacted techline and spoke to Rich and advised of the complaint and my findings. Rich advised that due to the water softener, they should cut their detergent use to 1/6 of the manufacturer recommendations for detergent use and not use pods. Rich recommended that the customer check the 3 modifiers (temp,spin,soil) before every wash and make sure theyre doing an extra rinse with each load. Rich advised to not replace any parts as this is considered user error and provided SR#7731798774. I advised the customer of my conversation with Whirlpool tech support and made recommendations for use & care, as well as detergent use. No water leaks observed during service, job completed."

"Arrived on site. Replaced defective door and seals,checked door seals good."

"Arrived on site for customer complaint of unit not producing enough ice, found ice level was normal at time of service, unit tested good."

"Arrived on site for customer complaint of error codes, found failed right side module, I replaced module, unit tested good."

Arrived onsite and repaired lighting issue by replacing the control. All checks good. Unit is now operating properly.

"Arrived on site to test unit for door not staying open. Tested unit found door springs worn and pads were missing. Replaced springs and pads, tested unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site to inspect unit for a bent panel,Office to reschedule ; O-emld tckt"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer had not defrosted the unit prior to repair so I had to disassemble the freezer and defrost the evaporator. Replaced compressor, dry dryer, and coupler. Tested the unit and the unit created a good frost pattern and began to cool as designed. Got pressure is up to 140 psi on the high side and zero psi on the low side. Call completed."

Arrived on site to diagnose a dishwasher that is not drying properly. Found F7 code saved in control and cleared code. All is now working properly and no further repairs needed. No leaks were found at time of service.

"Arrived on site to install previously ordered parts R&R the harness, moisture harness and the moisture sensor strips. Reassembled and unit tested as designed. Job complete"

"Arrived on site for ice machine not making ice. Upon arrival I found no errors in diagnostics. After inspection I found all hardware components functioning as designed such as condenser fan, comp, pumps, etc. after 30 minute run time I found a leak in evap system causing unit not to freeze and make ice.WPW10605286 (compressor kit), WPW10218037 (evap coil), W10843121 (non-uv drier), ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evap coil) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

Arrived on site for refrigerator iceing up in FC. Upon arrival confirmed complaint and found issue was due to a clogged drain line that had backfilled in FC causing door to not seal and then frost up. I resolved issue by clearing drain line and removing all ice from FC. Reassembled and tested unit and found it functioning as designed call complete

Onsite to install previously diagnosed parts. Replaced control and pressure hose. Ran calibration cycle and diag cycle. Unit functioning as designed call complete.

"Arrived back on site to install previously ordered parts.Unit will require the cam, actuator, wash plate, gear case, ; ordrng 1 W11035747 (GEARCASE) and 1 W10832724 (MOTOR) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR) and 1 W11498797 (CONTROL) and 1 W10919191 (WASHPLATE)"

"Arrived on site and inspected leaking dishwasher. Customer handed me a terminal nut and advised the unit was leaking. I discovered the terminal nut was from the left connector on the heating element in the dishwasher. Attempted to reinstall and nut was stripped, possibly causing the leaking issues. Ordering the element and 2 terminal nuts. Office to reschedule return services due to part availability. Element is a PSP part. Needs more work.; ordrng 2 W11538351 (Nut terminal Heating Element)s and 1 W11537778 (Heating Element Dishwasher)"

Arrived on back on site to inspect why the ice maker wasnt producing ice. Removed it and found the ice maker heater wires were broken. I attempted to replace the tube heater without any luck and several attempts. Ordering the left ff door and will return with all previously ordered parts. Door is PSP so I made customer aware. Office to schedule return services due to part availability. Needs more work ; ordrng 1 LW11039240 (Left Refrigerator Door stainless) and 1 Research

"Onsite for range displaying F9 when trying to start baking cycle. Found F9 displaying and wouldnt go into diagnostics. Cycled power, same thing occurred. Replaced control. Ran diag test. Bake and broil both turn on. Unit functioning as designed. Call complete."

9nsit to install previously diagnosed part. Replaced recirculation pump with sensor. Powered unit on and found on/off light blinking indicating failure of bin thermistor. Bin thermistor.5k ohms. Supposed to be around 2.5k ohms. Ordering bin thermistor. ; ordrng 1 WPW10511923 (Bin thermistor)

Onsite for dryer making loud noise when running. Found blower wheel rubbing on housing due to front motor mount missing. Ordering front motor mount. Temporarily secured motor mount to allow customer to use till we can return. Office to reschedule. ; ordrng 1 WPW10121316 (Front motor mount)

Arrived on site for a dishwasher that is not filling to install previously diagnosed parts. Inspected unit and work area. Replaced the control and ran the unit through an auto test. The unit drained and then filled but then would not wash. Ran unit to diagnostics again and found an F7 E1 (single speed wash motor failure) error code. Unit will need a new washer motor for repair. Ordering parts and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11416362 (MOTOR)

"Onsite for double wall oven top door locked and control panel not operational. Customer stated she was running a normal bake cycle when the door locked and panel went out. Found upper oven thermal fuse open and oven sensor 2.5k ohms out of spec. Used circuit breaker to verify operation of control panel. Lower oven bake and broil functioning. Ordering thermal fuse and temp sensor.Office to reschedule ; ordrng 1 WP4451042 (Thermal fuse) and 1 WP4451665 (Temp sensor)"

"On site for built in fridge dispenser ice door getting stuck after using crushed ice and lights dim in both compartments. Found RC left bottom light out, all other lights dim, and top FC light out. Used jumper for light in RC and all lights illuminated properly. Top left RC light still partially illuminated when I unplugged the bottom left RC light due to being connected in series with FC lights. Ordering 2 led modules for return visit. Office to reschedule due to part availability. ordrng 2 W11462342 (led module)s and 1 W10830288 (Led power supply)"

"Onsite to install previously diagnosed parts. Replaced heating element that customer purchased separately. Ran diag cycle. Found burn mark on connector P4. Wiring harness had continuity. And was intact at connector. Replaced control and ran diag cycle. Unit now heats. Unit functioning as designed. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap defrost thermistor failure, RC evap drip pan being badly bowed, UI display missing digits and the hv control not reading the thermistors, I removed and replaced the parts mentioned. I foil taped and ziptied the defrost thermistor to the suction line on the RC evaporator (photo) and per service pointer W11092686, I secured the evaporator to the back of the RC section with zipties. Tested the unit and it is operating as designed. No water leaks observed during service, job completed. I recommended that the customer allow the unit to cool for 24 hours before placing food items inside."

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found low water flow into unit due to faulty valve. Replaced valve and found improved flow but not enough to allow unit to operate properly. Customer will need plumber to correct low flow issue before unit can be used.

"Arrived on site and found lint screen housing flapper is broken. Disassembled front of dryer and replaced housing, job complete"

"Arrived on site for cooktop flame hissing, and it taking a while for it to boil. I inspected the unit and work area. I found some of the burner caps not seated right. I corrected the burner caps and tested the burners the burners all light properly and have a good flame distribution. The grate on this model is higher than others and cause longer cook times. The customer has the correct grate per parts break down. Job complete."

Arrived on call to replace outer glass. After installation test operation. Door working properly.

Arrived onsite for the right font burner some how caused a black smoke off the unit when cooking. Tested the front right burner and unit working with no issues. Called tech line. Let them know of finding. Spoke with Robert got sr#7731788492. No issues at this time. Job complete

"Arrived on site to inspect unit for not drying normally. Upon inspection found the unit was heating and tumbling but airflow was cut by half, showed customer with vent removed and she felt the normal airflow needed, apartment complex did a full vent cleaning and did not change. Bad venting in walls causing issues. Complete"

"Arrived onsite for dishwasher leaking. Upon arrival found issue was not unit itself, pulled unit and ran found no leaks behind or from unit itself. Found when water called for cabinet bottom bubbling water line under cabinet base will need to be inspected by plumber and likely replaced along with cabinet."

Arrived onsite for dishwasher leaking from underneath. Upon inspection I found F9E1 stored in the system. I let diagnostics run through and found it began to leak from the diverter directly in the middle of the motor.No leaks were detected after replacing the motor assembly. Job complete ; ordrng 1 W10871196 (Toe panel DROP OFF)

"Arrived on site for Visibly Failed, Broken or Missing Parts - Gas and Dual Fuel Range - PRE-ID Door Frame. Front glass panel trim was not mounting underneath the upper trim piece to keep front panel secured properly on the top right section of oven door. Ordering new front panel, trim pieces, seals, brackets, and screws to return and complete the repair. ; ordrng 1 W11176456 (Glass door / Panel Front) and 1 W11389703 (Bracket) and 1 W11105139 (Glass Bracket) and 2 W11428245 (Screw)s and 1 W11178521 (Name plate) and 1 W11209792 (Left trim) and 1 W11232008 (Right trim) and 2 W11104748 (Inner seal)s"

Arrived onsite for cooktop with center burner not lighting. Upon inspection I confirmed the complaint. I found some debris on the orifice. I cleared the debris but it still wouldnt light. I found the burner head very wobbly. I replaced the burner head and it is now igniting as designed. All burners working as designed at this time and no gas leaks detected during time of service. Job complete.

"Arrived on site , replaced latch . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time. Job complete."

"Arrived on site for install of new gas tubing, as per engineers. Installed new gas tube and simmer tube. Tested unit, unit tested good. Job complete."

Arrived on site for dishwasher needing previously diagnosed part. Will need office to reschedule once availability of parts and autho is known.WP8573046; ordrng 1 WP8573046 (Ui panel plus ribbon)

Arrived onsite for microwave making noise when in use. Upon arrival tested unit and found noise when fan was activated. Pulled unit for inspection. Upon inspection found dampener not secured causing noise during operation. Secured dampener and tested. Unit is heating and not making noise. Job complete

"Arrived on site to test unit for not cooling properly and intermittent ice production. Upon arrival took temps and found RC was 55 set to 37 and FC was 28 set to 0. Compressor was extremely hot and drawing .8amps. Frost pattern on evap was only visible at first two coils. Found water pressure was a bit high. Valve was vibrating excessively due to water pressure. Ice maker responded to first diagnostics but tried again and found voltage was being fluctuating. Recommend sealed system, along with pressure regulator, control and ice maker. Need sealed system tech and 2hrs on return visit. Need autho for parts and labor. Office to reschedule.; ordrng 1 W10507884 (Compressor) and 1 W10507884 (Evap) and 1 WPW10143759 (Drier) and 2 Accessvalve (Access valves)s and 1 W11043013 (Valve) and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line)"

Arrived on call for complaint of error code. Ran diagnostics and got two codes for temperature sensor error. Replace valve also noticed noise in agitation found the suspension caused noise. Replace suspension parts causeing noise.

Arrived on site to diagnose a dryer that is taking too long to dry. Found external venting clogged preventing airflow through unit. Contacted tech line and spoke with Rich to document issue. Documentation completed and referred customer to dryer vent cleaning company. No further repairs needed to unit and venting issue will need to be resolved prior to using unit. File# 7731785605

Arrived onsite and found glass had jammed the drain motor. Ordering new drain motor to repair. Office to get AUTHO for new claim issue and reschedule.; saved tckt

Arrived on site for dryer having long dry times. Inspected unit and work area. Found major lint behind dryer and vent crushed. Performed air flow test and received yellow light for restricted air flow. Removed vent and tested unit and found green light. Indicating a restriction in home venting. Found vent goes through garage with 2 90? elbows within 3ft from each other. Recommend to remove one if the elbows and have venting cleaned. Also may be to washer not spinning all the water out of clothes due to failed bearing. Unit tested good.

"Arrived on site for washer making loud noises. Inspected unit and work area. Performed diagnostics mode and tested operation. Found no hot water getting to unit. Found at end of test mode unit did not spin. Ran unit in drain and spin to identify sound. Gained access to stator and bearing. Found failed bearing. Will need to replace inlet valve assembly and bearing kit.

"Arrived on site and inspected oven door and found double-sided tape was not attached when front panel was replaced. Front panel is bouncing more than usual in the center without tape. Sent video to CS, after attaching double-sided tape this has improved. Customer is now aware of limitations of double-sided tape at holding these two panels together. Any further issues will need to be reported to tech line. Job complete"

"Arrived on site for customer complaint of unit not producing ice, or just producing very little ice. Found crack in water pan, ordering water pan. ; ordrng 1 W11229574 (Water pan)"

"Arrived on site to install previously diagnosed and ordered part. Due to the upper grill being damaged, I was to remove and replace the grill. I found the part sent with me has a small dent on left side of the grill. I contacted the office to advise of my findings and they will contact Whirlpool to move forward. I am ordering the grill and office to schedule return service. No water leaks observed during service.; ordrng 2 W11104746 (Upper grill)s"

"Arrived on site for upper oven bake not working . Found bake igniter not pulling any amps . Replaced bake igniter , unit is heating normally.No gas leaks detected at time of service. Job complete"

Arrived onsite and found unit operating with leak from poor dispenser seal. Tightened dispenser to repair leak. Unit is now operating leak free. All checks food.

"Arrived on site and replaced user interface and fascia diagnosed on previous visit recommended by tech line. Customer will monitor refrigerator to see if this stops the beeping, job complete"

"Arrived on site to diagnose a dishwasher that is leaking on the floor according to inspector. On arrival ran unit and saw it coming out of door area, but nothing underneath. Found unit full of standing water and not draining. Homeowner advised me there was a new garbage disposal installed recently. Found the knockout for the disposal still intact. Removed knockout and reattached drain hose. Verified unit is now draining. Ran a test cycle and verified no water leaks.

"Arrived on site to replace failed FL burner, after replacing, unit tested good."

"Arrived on site for no ice. Diagnosed frozen fill tube,defrosted fill tube,ran icemaker through a cycle,icemaker dumped ice,icemaker fill with water. Unit working as designed."

"Arrived on site for dishwasher leaking. Customer stated that handyman was out for unit not draining and he stated that it was leaking. Inspected unit and work area. Found pump setting at a angle in housing. Corrected drain pump and insured pump clicked in place. Performed diagnostics mode and tested operation. Monitored amp draw to element and found within range. Tested for hot temperatures from heater at end of cycle. All tested good, no water leaks detected during service."

"Arrived on site to test unit for loose door handle, tested unit found door handle screws stripped, replaced door handle, tested unit is working good, no leaks detected job complete"

"Arrived on site and inspected dryer and found it is heating properly but there is no airflow registering on airflow meter. Moved dryer forward and found a flexible hose was installed by retailer. Moving dryer forward 18 inches correct airflow. Recommend it to homeowner that flexible hose be changed out for a semi rigid one, job complete"

"Arrived on site to diagnose dishwasher with a broken switch on the UI for selecting start on the unit, I gained access to the console and verified the issue, the unit will need a new console for the repair. Office to reschedule when the part arrives."

Arrived onsite for unit not drain the water out of the unit. Looked at the unit and saw that there was water still in the unit. Empty the water out and upon further inspection. Found that the drain motor was clogged up with type of cloth or tissue. Removed clog. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived on site for range needing previously diagnosed harness and cord. Upon arrival I installed needed parts then reasse and tested range. Found over all unit now fully functioning as designed call complete

"Arrived on site and rebuilt washing machine with parts diagnosed on previous visit, have to replacement ran test 52 and 51 and washing machine passed, job complete"