"Arrived on site and inspected range and found when inspecting element closer there is a burn out on the bottom side on the corner. Element is still working but a higher resistance is keeping it from heating properly.

Arrived onsite for dishwasher not responding to touch. Upon arrival found unit UI struggling to read touch. Ordering panel office to reschedule upon arrival of parts.; ordrng 1 W10903578 (Panel control)

Arrived onsite and found unit operating with poor ignition due to cap alignment and soot. Cleaned and restored good ignition. Advised customer on use and care of the cooktop. All checks good.

"Arrived on site to inspect dryer knob broken and timer hard to turn. Upon further inspection, I corrected the model/serial in the ticket and found the unit timer knob broken and when I attempted to turn the timer dial, it was difficult to turn.I am ordering the timer and knob and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No lint observed during service.; ordrng 1 WE4M527 (Timer) and 1 WE01X20380 (Knob) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived onsite for dishwasher dryer not operating. Upon arrival found unit rollers, belt pulley all damaged, found unit element damaged, found unit blower and motor with burns and chars on them, found unit thermistor reading open, found both seals starting to weaken and break. Ordering wheel, motor, rollers, pulley, belt, element, thermistor, and both front and rear seal.; ordrng 1 WP8577274 (Thermistor) and 1 W11193479 (Front seal) and 1 280114 (Rear seal) and 1 WP8544772 (Element)"

Arrived onsite and found unit operating with a leak from oversudsing. Repaired sudsing issue and advised customer on use and care principles to prevent future oversudsing problems. Advised customer on findings and status. All checks good!

Arrived on site to test unit for turntable not turning. Found bad turn table motor. Replaced motor. Test unit and unit test good job complete.

"Arrived on site ,replaced heater .Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete

Arrived on site to test unit for unit not working. Found unit getting water but wash motor not coming on. Will need new sump and motor

"Arrived on site and inspected washer and found no water from coal valve,after replacement ran functions in manual diagnostic cycle and it was everything checks good, job complete"

Arrived onsite for dishwasher not heating. Upon arrival found unit element was cracked. Replaced and tested unit is now operating as designed. Job Completed.

arrived onsite for unit not heating once again. Checked voltage and all fuses and all checked good. Called tech line. Said there are no known issues at this time with the unit. Said to replace the igniter once again. Spoke with Leon got sr#773247460. Replaced the igniter. Tested the unit. Unit tested good. No issues at this time. Job complete

"Arrived on site for a microwave that sparked. Upon arrival the customer stated that the unit actually caught fire inside. Upon further inspection I found the inside completely burnt. The glass plate had also broken in half, and the turn table motor was burned. I informed the customer that the char is coming from the wave guide

"Arrived onsite for refrigerator not cooling properly. I performed temp test in both compartments 13 in freezer 51 in fc. I gained access to the compressor and found condensation/frost on compressor which points to the unit having a sealed system issue. Ordering sealed system 1x W10903340 compressor,ui drier, 1x W11035643 fc evap, 1x W10865322 rc evap.office to reschedule.; ordrng 1 W10903340 (Compressor) and 1 W11035643 (Evap) and 1 W10865322 (Evap) and 1 Uvdrier (Uv drier)"

Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Customer stated they started a wash and it was stuck on fill mode and sensing for four hours. They had to unplug it to get it to reset. Placed in diagnostics and no error codes came on. Washer was level. Ran spin modes fill and agitation. Spinning and agitating as designed. Removed two Pennies from wash plate. Recommended customer load in loose heaps and listen for unbalanced loads and pause cycle then try to redistribute load in order to spin out to complete cycle. Asked customer to get a video of problem to send to office if the same thing happens again. Job completed.

"Arrived on site for complaints of control board error code. Found proper voltage from the wall to the board. Installed new control board and tested unit. Unit tested good. No water leaks detected, job complete."

Arrived on site to install previously diagnosed parts. The part will be researched and ordered. Office to reschedule. ; ordrng 1 Research (Main Control)

Arrived on site for complaints of no water getting to the plate. Ran diagnostics and found the plate getting no water. Spoke to CS to help diagnose. Tested the recirculating pump and found it bad. Installed new pump and tested unit. Unit tested good. Advised customer to give 24 hours for a usable amount of ice. Job complete

Arrived onsite for cracked cooktop. Inspected unit and found a thermal fracture. Need to replace the cooktop glass. Replaced the cooktop and tested unit. Unit functions correctly. Job complete

Arrived on site for Front Load Washer unsure not spinning. Customer stated they tried washing a single bath mat and washer would not begin to spin. Afterwards ran a small load and washer ran correctly. Ran diagnostics and no error codes came on. Completed auto diagnostics without issue. Drained as designed. Suggested to customer they allow the washer more time to sense the load if washing a single item and also ensure the door is completely closed. Job completed.

Arrived on site for complaints of wash motor error code. Found a 7-2 error code. Put unit into factory diagnostics and found the unit not getting water. Checked for loose connections and found none. Made sure water was urned on. Will need new valve. Office to reschedule.; ordrng 1 W11434044 (Valve)

"Arrived on site for STOPPED MAKING ICE - STILL DISPENSING WATER. NO ISSUES WITH COOLING/FREEZING. Found water inlet tube frozen over. Ice mold had cubes ready to be dumped. Placed in diagnostics and ran harvest to dump cubes. Used steamer to remove ice and frost in water inlet tube. Ran water fill test and mold filled as designed. Customers temps were set to recommended, but found freezer shelves packed with food. Took picture of freezer shelves for quick pics to reference. Two of the top shelves had bags blocking the rear of the shelves. Adjusted items on these shelves to allow a gap in the back of the shelf to allow proper air circulation. Placed freezer temp at two lights instead of three (3 being recommended) to prevent water inlet tube from freezing over again. Ice maker harvesting and working as designed. Job completed."

"Arrived on site to inspect washer lid locked. Upon further inspection, I found the unit getting voltage, but the unit is not responding. I attempted to place the unit in diagnostics and it failed. I removed the control panel and found a burn mark on the underside of the panel and a relay burnt on the main control. I tilted the unit back and found gearcase oil on the rotor and all four panels. I advised the customer of my findings. I disconnected the drain pump and plugged the unit and the unit continued to fail to power up. I am ordering the gearcase, slider, clutch, stator, main control and control panel fascia and will return with all prescreened parts. Office to schedule return service due to the availability of parts. No water leaks observed during service and unit left unplugged for safety.; ordrng 1 W11419171 (Main control) and 1 W11478526 (Control panel fascia) and 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator)"

"Arrived on site to inspect cooktop with gel on the cooktop and wont come off. Upon further inspection, I found what appears to be a glue substance on the cooktop and when I attempted to clean it with stainless steel cleaner and a microfiber rug, the rag just stuck to the cooktop. I used my finger to rub the substance off and then tried the stainless steel cleaner again and got the same results. I requested the purchase date from the customer and they contacted the builder who advised that the installer would have that information and should provide to our company for proof of warranty. Builder was to contact the supplier and have them contact our office to get warranty squared away. I tested the burners and all are operating as designed. No gas leaks detected during service. I am ordering the cooktop; ordrng 1 W10722085 (Cooktop)"

"Arrived on site for complaints of water leaking. Customer stated it has not happened for a few weeks. Found no over a,out of condensation in FC, and for ice or frost in FC. Spoke to CS. Drain pan holes not blocked with any ice. Extension clear. Water pressure seems normal. Told customer to monitor. They are not sitting right. Parts needed will be the crisper cover, pantry support, 2 drawers, and pantry plate.

Arrived on site to diagnose a dishwasher that is leaking. Found circ pump leaking from diverter. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to diagnose refrigerator that customer says is not maintaining even / fully cool temperatures in the RC. On arrival and inspection of RC, found unit extremely full and air tower vents were obstructed, as well as airflow channels on the back of the shelves. FC temp was good with no issues found. Was unable to capture real-time temp in RC. Checked high low and average temps in RC and found average was high by several degrees above set point, likely due to obstructions. Advised customer that the unit being loaded and ventilation being blocked is causing issues. Called tech line and consulted them on if a thermistor replacement would be recommended, as evap cover has been done previously. They do not approve of replacing any parts until airflow issues are resolved and we can verify, SR7732478294. Customer informed me on arrival that the issue seems to happen more consistently after grocery shopping trips, as well as multiple techs from previous companies not finding any faults with the units until one replaced the evap cover no fan, which they say improved results. Checked fan and found fan is blowing hard, but I could only feel airflow in 1 section until I cleared out the air tower. Customer pointed out the door gaskets were tearing on both doors. Ordering gaskets to resolve. Returning tech to check temps and verify airflow issues have been corrected, and if so continue diagnosis. Office to schedule when we have gaskets. ; ordrng 2 W10917313 (Door Gasket)s and 1 W10779301 (Thermistor Pantry)"

Arrived onsite to replace the heating element for possible leaking. Replaced element. No issues at this time. Job complete.

"Arrived on site for customer complaint of unit making lots of noise throughout the cycle, found cam was faulty, I replaced cam, found unit would shake out of balance with no clothes, found unit will need another gearcase, basket, motor, belt, suspension, actuator, cam, and control. called techline to document since we are replacing the gearcase again. SR# 7732468277 ; ordrng 1 W11524826 (Control) and 1 W11459626 (Basket) and 1 W11171694 (Suspension) and 1 W10677723 (Motor) and 1 W10808317 (Belt) and 1 W10721967 (Cam) and 1 W11398781 (Actuator) and 1 Cnote (Office to reschedule)"

Arrived on site to install previously diagnosed parts. I installed the new cover and damper. After removing the evap cover I verified the heater and evap motor were as designed. I then waited for the unit to begin cooling. The unit is now working as designed.

Arrived on site for door and drawer issues. Found some resistance with deli drawers and left side door closing. Removed drawers adjusted wheels added grease to wheels reinstalled drawers tested working as designed. Adjusted mullion added grease to latch and mullion tested door operation unit working as designed. Informed customer due to mullion door needs to be physically closed or pushed closed.

"Arrived on site for no water dispensing, not making ice, freezer and fresh foods not cooling. Upon arrival checked dispensing,ran test and found water valve is functioning correctly,but dispensing is failing due to faulty housing and water filter. Will need to replace housing and filter to correct issue. Found temperature issues are being caused by intermittent control error ( A01078804 )Unit is cooling. Tested fans,compressor,dampener, and defrost system. All operating correctly at this time.

"Arrived on site to diagnose dryer that is not heating. Ran unit and found no hot air present. Checked safety devices and found all good, found element open. Replaced element and verified unit heating.

Arrived onsite and tested unit noise issues. Found unit is operating within specs. Advised customer on findings and n differences between the new washer and their old washer. All checks good.

"Arrived on site for install of previously diagnosed parts. Installed new UI, element, dispenser, and adjusters. Adjuster clip bloke during install. Will order new one, office to reschedule.; ordrng 2 WPW10546503 (Adjuster)s"

"Arrived on site for refrigerator not dispensing ice or water. Ins unit and work area. Found door hinge popping when opening and closing. Verified failure and found auger motor activating but not turning shaft. Gained access to dispenser motor and found shaft stripped and ice buildup under ice container. Found damper door not closing. Gained access to damper door and found left screw missing and on ice door housing. Found plastic pice for screw broken. Was able to add a longer screw to correct housing. Was able to repair door hinge. Will need to replace filter housing and shaft.Removed failed shaft and installed new. Tested dispenser operation and found dispensing. Will need to replace filter housing. ordrng 1 WPW10121140 (Filter housing) and 1 Waterfilter (Water filter)"

"Arrived on site to replace previously diagnosed mag cap diode and fuse, replaced all four parts tested unit by heating water to 1 min, unit is running as designed, requesting double labor, job complete"

"Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly, found leak coming from sump as well as inlet valve connector

"Arrived on site to test unit for broken door, tested unit found cracked outer door at hinge support,

"Arrived on site for refrigerator leaking water from RC. Inspected unit and work area. Found wire harness cover torn. Repaired harness cover. Found RC evaporator drain not draining. Gained access to drain pan and attempted to steam drain line. Pulled unit out and access the drain line. Found drain clogged. Cleared drain and tested drain by pouring water over evaporator and found draining. Installed new to fan scroll and assembled unit. Performed diagnostics mode and placed unit in basic defrost mode. All tested good, no water leaks detected during service."

"Arrived on site to install previous diagnosed parts. Gained access to to drain pump. Removed failed pump assembly, installed new. Removed failed control and installed new. Performed diagnostics mode and tested operation. Monitored operation and checked drain pump for possible leaks. Assembled unit and added zip tie to drain line. All tested good, no water leaks detected.

Arrived on site to replace previously ordered parts for ice machine. Replaced external drain pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service

"Arrived on site for oven taking too long to preheat and front left burner not heating correctly. Inspected unit and found customer was not using the dual knob correctly for the front left burner and was just using t as a single. As far as the oven. Preheated to 350 and temp reached 372. The n cycled the oven for high 365 and low 328, average is 347. Within Whirlpool spec. Customer was using aftermarket thermometer and was taking longer for that thermometer to reach 350. Instructed customer to use the preheat temp on his range. Job complete"

Arrived on site for oven clock advancing and the light turning on and off on its own. I replaced the UI. I advised the customer to get the unit connected to WiFi and a whirlpool application again. Job complete.

"Arrived onsite for door not locking properly and the unit leaking. Looked at the unit and the just bent down the strike to catch on the latch better, and door closed better. Tested the unit for leaking and looked underneath the unit and saw the leaking fro the sump and motor. Let customer know that the sump and motor needs to be replaced. Ordered part. Rescheduled with customer.; ordrng 1 W10861526 (Sump and motor)"

"Arrived on site for customer complaint of some burners not functioning properly, found all burners are working as designed, unit tested good."

Arrived back on site to install previously ordered lower spray arm. Unit now functioning as designed. Job complete

"Arrived on site and inspected refrigerator and found frost buildup inside of freezer, freezer door is currently closing normally but this resembles a large air gap. Freezer door may not have been closed properly, a food item may have been keeping it open. Recommend it to homeowner that unit be unplugged and allowed to defrost for 48 hours. After reconnecting to power refrigerator may be working normally.

"Arrived onsite for unit making loud noise and taking too long to dry. Inspected the unit and tested ventilation with vent test kit. Test failed. Advised customer to get ventilation cleaned. Also noticed the bearings, pulley,and belt were completely worn. Need to replace 2 bearings belt, and pulley. Replaced 2 bearings,belt,and pulley. Test the unit and unit tumbles correctly with no loud noise. Job complete"

Arrived onsite and replaced the touch panel. The unit is now operating as designed. All checks good. Advised customer on the repair.

Arrived on site to test unit for door not latching. Found switch holder in close position. Secured switch holder test unit and unit test good job complete.

"Arrived on site, prescreened part did not arrive in time for the service call. Found user interface display is missing digits and a new one will be needed to correct issue.; ordrng 1 W10891907"

"Arrived on site to diagnose refrigerator not making any ice. On arrival checked the ice bucket and found ice bucket was completely full. Checked thermistors and readings and found all within spec. Advised to clear and keep airflow gaps open, and try to power cycle if issue repeats first. Recent power outage likely caused unit to reset and resolve issue. Call complete."

Arrived on site to replace the heating element per service pointer W11540964. I gained access to the heating element and replaced it with new. The heating element is sealed against the back and is not leaking. Job complete.

Arrived on site for dishwasher not cleaning the dishes. I put the unit in to diagnostics and found fault code F4e3 wash motor not running. I put the unit through a diagnostics cycle and found the wash motor not c9ming on. I gained access to the control and found the unit sending proper voltage to the motor. They agreed I replaced the assembly and retested the unit. It is now working as designed no water leaks detected.

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water and not draining. I gained access to the drain pump and found it clogged. I removed the debris and tested the unit. It is now working as designed. Job complete.

Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the unit full of water and not draining. I gained access to the drain pump and found it clogged. I removed the debris and tested the unit. It is now working as designed. Job complete.

"Arrived on site and inspected dryer and found vent to exterior has recently beencleaned, airflow meter is showing good. Dryer will run but will only reach 130? disassembled dryer and found heating element is broken and halfway fused back together.

"Arrived on site to diagnose dishwasher that was not starting and beeping. Checked error codes and found F8E4 for flood switch. Checked tray and found a large amount of soapy residue. Advised customer to decrease soap usage. Cleaned out flood switch and tested unit. Verified proper fill amount, but did see suds present in unit. Advised to run affresh cleaner to break down soap. Unit is now working as designed. Call complete."

"Arrived onsite for oven not lighting. Upon inspection I found the ignitor burnt out. I replaced ignitor and tested unit and found that the oven is now operating as designed.Job complete"

Arrived on site to test unit for f8E4. Found water on drip pan. Removed water cheeks for leaks and found spray arm blocked by handle. Removed pan test unit and unit test good job complete.

Arrived on site for a refrigerator with water dispensing slowly. I tested the unit and found the water dispenser not dispensing correctly. I removed the filter and found the water flow normalized. I then gained access to the wall and adjusted the water pressure and found slight improvement. The unit will need to have the pressure reduced to allow normal functionality. Due to this I am ordering a PRV and new tube to install. Office to reschedule. ; ordrng 1 8212547RP (Water Line) and 1 W10786952 (Pressure Valve)

Arrived on site for ice building up on and around ice maker . Found extension tube too short causing water to spill down back wall. Replaced tube with longer tube . Ran harvest all checked normal. No water leaks detected at time of service. Job complete

Arrived onsite for dishwasher top spray arm not spinning. I installed see-through door ant ran diagnostics cycle and found that the manifold leaking and it would push away from the feed tube. I replaced both and tested again and found that the unit is now working as designed. Job complete.

"Arrived on site for customer complaint of unit leaking through the steam valve when not in use, I found failed valve, I replaced valve, unit tested good."

"Arrived on site for no cool in fresh food section. Found ice build up in return vent,found metal liner cabinet damaged on both sides preventing fresh food door from closing.

Arrived on site to test unit for no power. Test unit and found melted wirenut. While removing the junction box the cover came off and hit the front panel. Will need to order new front panel. Replaced wirenut test unit and unit getting power. ; ordrng 1 W11087377 (Front panel)

"Arrived on site for customer complaint of unit leaking gas by regulator, I removed regulator and inspected, added gas Teflon tape to all joints and reconnected regulator, used bubble solution on all joints underneath cooktop, unit tested good."

"Arrived on site to test unit for light now working. Found top left front module was bad in RC. Replaced light module, tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived onsite for refrigerator making noise. Upon inspection I found that the noise was coming from the condenser vibrating against the cabinet. I adjusted the condenser and put sound pads in the spots where metal to metal contact is madE and that madE the unit quieter. Unit is operating as designed. Job complete.

"Arrived on site to diagnose microwave with dead fan. On arrival tested mag relay which also triggers fan. Found no movement from fan. Fuse was good. Found with relay triggered, inverter sounds weak. Replaced inverter fan and MW control. Retested and verified all is working as designed. Call complete."

Arrived on site to diagnose a dryer that is not turning on. Found start switch contacts not closing timer circuit. Repaired contacts and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and freed motor. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

"Arrived on site to inspect unit for not making ice due to a motor issues, upon inspection found the icemaker stuck in harvest causing a short.Replaced icemaker and tested. Complete"

"Arrived on site to inspect unit for not cooling normally, upon inspect found the lights off and the units ui only powered, tested unit without ui board attached and found the unit started normally. No obvious signs of corrosion on board. Ordering board and harness. Office to reschedule ; ordrng 1 W10769076 (Drawer board) and 1 W10512203 (Harness)"

"Arrived on site to inspect unit for leaking, upon inspection found the unit with a small amount of liquid underneath it but the liquid was weird colored and all over the bottom (yellowish) checked with water in unit and found no large leaks but the hose coming from drain pump looked wet. Ordering correct tube. Office to reschedule ; ordrng 1 W10802689 (Hose)"

"Arrived on site to inspect unit for not heating and causing issues, upon inspection found the heater snapped, replaced whole heater and tested for leaks. Complete"

"Arrived on site to inspect unit for not heating normally, upon inspection found the unit not illuminating lights in microwave and showimg miscommunication errors, replaced console, inverter and micro control, no change, spoke with CW and found I misses the open fuse. Ordering fuse and mag. Office to reschedule ; ordrng 1 W10017410 (Fuse)"

"Arrived on site to replace previously diagnosed control UI, replaced UI, advised customer to monitor unit and run without Wi-Fi connected and see if amber flashing lights will be present and after connect to Wi-Fi to get all proper updates, unit is functioning as designed, job complete"

"Arrived on site to inspect unit for not filling with water, upon inspection found the unit filled normally but customer was unaware normal cycle overrides the deep water wash, filled with water and tested. Complete"

"Arrived on site to test unit for not cooling. Found compressor not running upon arrival. Found connection to start device was not connected and just dangling, secured connection, tested unit, unit working as designed. Job complete."

Arrived onsite and reset oven and calibrated to customer preference as oven was not running hot enough. All checks good.

"Arrived onsite for ice having a funny smell. Called tech line, said that the ice maybe be soaking in smells from the freezer or the water line hose from the water coming into the unit from the home may be making the ice taste unusual. Did it recommend to change anything. Said the customer may need to dump out the ice if it sits too long and try to restart with fresh ice. Spoke with Chris got sr#772467033. No issues at this time. Job complete"

"Arrived on site to inspect unit for a bent knob and excess moisture, upon inspection found the front right burner knob bent to the left, realigned knob and tested. Instructed customer on the venting of unit and confirmed the video was the unit working normally with high moisture foods. Instructed customer on proper use of racks, reignition of burner etc. Complete"

Arrived back on site to install previously ordered thermostat. After replacing it the unit still only had 14 volts AC from the thermostat. I tested several point throughout the unit and it was determined the unit will require a main harness

"Arrived on site replaced evaporator,compressor,3 way valve,drip pan and motor,secured thermistor to correct location on suction line using foil tape and a zip tie,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good"

Arrived on site to diagnose washer with F0E7 error when running cycles. Error relates to clothes left in on cleaning cycle. Found service pointer W11564098 related to error. Service pointer says to connect to wifi and use app to update software. Installed new software and ran factory calibration per pointer. Verified unit is now starting cycles. Call complete.

Arrived onsite for unit leaking slowly causing water buildup in the tub. Customer hooked the water back up underneath the sink for testing the unit. Tested the unit and found that water was slowly leaking into the unit. Replaced the water valve. Tested the unit and no leaks at this time. Job complete.

Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time.

"Arrived on site for Trips the breaker in 5-10 mins of use. Checked voltage at the wall and was getting 120 and good polarity. Found valve gas cover was bent inwards and the igniter wire was pinched causing the range to short out. Also found manifold tubing was kinked. Ordering new igniter W11176454, 2 igniter screws 98005659, manifold tubing W10619922 and valve gas cover W10549293 to return and complete the repair. Will return with all other parts. ; ordrng 1 W10549293 (Valve cover) and 1 W10619922 (Manifold gas tubing) and 1 W11176454 (Igniter) and 2 98005659 (Igniter screws)s"

Arrived to inspect microwave arching sparking and humming. Confirmed the complaint and found the waveguide was charred and unit gave off an burning smell. The high voltage components were causing the burning smell. D

Arrived on site for dryer ending or no response from control . Found steam button stuck . Ordering ui console . Call to set return ; ordrng 1 W11314471 (Ui console)

"Arrived on site for fan not turning off on downdraft . Found stem broken off on switch . Replaced switch . Fan is shutting off and med and low are working . Found switch defective . Fan will not turn on high . Ordering new switch . .; ordrng 1 WP4456836 (Speed switch) and 1 W10192073 (Blower harness)"

"Arrived on site to inspect ice dispenser not working. Upon further, I found a block of ice in the bin and the bin frozen to the chute. Using my steamer, I removed the ice and removed the bin and found the ice door not sealing properly. I found the ice door had come off its mount. I re-installed the door and found it not sealing. I inspected the motor and shaft and cleaned the housing and tested the motor and it is operating as designed. I am ordering the ice door kit and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return serviceNo water leaks observed during service and ics maker turned off until I return.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 W10823377 (Ice door kit)"

Arrived on site to follow up on door gasket installation. Removed and replaced both RC door gaskets. Holes drilled for securing hardware. Verified both doors closing and sealing properly. Call complete.

Arrived on site to install previously diagnosed part. Removed door and transferred all components to the new door. Tested water dispenser to ensure line wasnt kinked in the rear of the fridge. Water dispenses as designed. Had customer test door to ensure she was pleased with the way the new freezer door closes. Customer was not 100% pleased but stated that it will do. You can definitely tell the difference between the original and new door closing. Explained to customer the door will shut completely if you push it just a little. Customer was use to door closing on its own. The mullion takes a small push to get it to engage into the bracket at the top to close completely. Door closing as designed. Job completed.

"Arrived on site for a washing machine shaking bad while running, and will walk forward. I put the unit into diagnostics mode and I found stored error code F7E5 for a shifter fault. I then tested the suspension on the unit and found it bouncing. This indicates a failing suspension. I also gained access to the bottom of the unit and found the gearcase leaking oil. This indicates a faulty gearcase. I ran a diagnostics cycle and found the unit ran through as designed.

Arrived on for washer not skipping wash cycle and going straight to done. Upon arrival I inspected the connection at the bottom of unit and found that to be good. I the put unit into diagnostics mode and found codes stored f2e2 UI disconnected and code f2e3 acu/ ui mismatch. I check connections at the control and found that they are all good.I am ordering 1x W11556725 control and 1x W11561182 control panel. Office to reschedule.; ordrng 1 W11556725 (Control) and 1 W11561182 (Control panel)

Arrived onsite for back right burner crooked and unable to ignite. Found screw backed out from the holder and stripped. Removed stripped screw and replaced. Unit is now operating as designed and set up properly. All checks good. Advised customer on repair.