Service History 731

Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer noises.Ran unit and couldn’t duplicate the issue.Unit operated as designed at the time of service.Customer told to record the issue next time they happen.Job complete
Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer noises.Ran unit and couldn’t duplicate the issue.Unit operated as designed at the time of service.Customer told to record the issue next time they happen.Job complete
Near Lakeway, TX 78734
Paul
Job Details: 01/28/2020
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for a washer making a chirping sound. I found the wash plate teeth stripped and it slipping when under a load causing the noise. I replaced the wash plate and tested the unit with a load of towels. The unit is working as designed. Call complete.
Near Harker Heights, TX 76548
Al
Job Details: 01/28/2020
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived to inspect freezer cooling issues.Removed the evaporator cover and found the fan was running, but the thermistor was placed in the wrong spot.Repositioned the thermistor and reassembled the.Told customer to wait 24 hours for optimal cooling.Unit had a frost pattern.Job complete"
Near Buda, TX 78610
Leonardo
Job Details: 01/28/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for front glass broken. Replaced front glass test unit and unit test good job complete.
Near Kyle, TX 78640
Jacob
Job Details: 01/28/2020
WASHER MAYTAG MHW6000AG0 Arrived onsite to replace sensor switch. Replaced sensor switch. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/28/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not draining. Test unit and found drain hose pinched. Secured connection correctly and unit test good no leaks present at this time job complete.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onnsite and found unit drain foamed in. Made a small hole and melted the ice. All checks good.
Near Austin, TX 78704
Luis
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site for no lights. Found upper leds dim and front led off,side leds off and freezer led off,diagnosed failed upper led in fresh food and failed led in freezer. Replaced freezer led and upper front led,powered unit on all leds working as designed. ; used 1 W10908166 (LED), and 1 W11205083 (LED MODULE) from stock"
Near Canyon Lake, TX 78133
Robert
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID WRV986FDEM Arrived on job for freezer making noise and not cooling properly. Upon inspection we found that the freezer evaporator was frozen over. Ran diagnostics and found that the evaporator fan and heater were working but not being told to turn on. Spoke to DW and she authorized 150.00 for new User interface. Customer accepted offer and we replaced UI control. Tested unit and everything is working properly. Collected remaining balance. Complete
Near Austin, TX 78725
Jacob
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for damaged to door on unit. Saw door was damaged. Replaced door. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78757
David Z
Job Details: 01/28/2020
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to diagnose washer for A09 error code. Performed diagnostic and found hot water was turned off to unit. Flipped hot water on and retested and unit began filling with hot water. Found a large amount of suds present in unit when it was cycling. Advised customer to cut back on soap usage and inform his tenants to the same. Cleared suds out and put unit in cleaning cycle. No water leaks found at time of service. Call complete."
Near Austin, TX 78759
David Z
Job Details: 01/28/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to diagnose dryer not drying clothes. Spoke with customer and found this is a new unit. Updated model and serial. Found unit heating, but no airflow moving through unit. Disconnected vent and retested and found unit functioning fine, but there is a massive obstruction in the vent line. Advised customer and apartments both that something is blocking the vents. Apartment will have to resolve. Call complete."
Near Austin, TX 78733
Leonardo
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived on site to test unit for dispenser leaking rinse aid. Found broken dispenser, replaced dispenser test unit and unit test good job complete. No leaks present at this time."
Near Lampasas, TX 76550
Al
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived to inspect refrigerator door leveling issues.Unit ff door wasn’t making full contact with the ff door switch.I raised the door hinge to close the gap.All water lines were dry at the time of service.Job complete
Near Round Rock, TX 78665
Andy
Job Details: 01/28/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for left back burner not igniting properly. Upon arrival customer informed me that issue is left front burner not igniting properly. Tested and inspected unit and found failed burner head and cap. Ordering needed parts no gas leaks present at time of service.; ordrng 1 WP8286813 (burnr-head) and 1 WPW10597129 (cap-burner)
Near Austin, TX 78747
Richard
Job Details: 01/28/2020
DRYER MAYTAG MEDB835DW4 Arrived onsite for the dryer not drying properly. During testing found that that the vent tube in the wall is clogged causing the longer than normal dry time. Customer stated that the dryer would continue to run after the cycle was done. Found that the wrinkle prevent was on explained to customer about the wrinkle prevent function and turned it off. Advise customer to call a handy man to clean out the vent tube in the wall. Dryer is working as designed. Complete
Near Manor, TX 78653
Wesley
Job Details: 01/28/2020
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onnsite and found unit not heating. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Austin, TX 78702
Leonardo
Job Details: 01/28/2020
OVEN WHIRLPOOL AGR6603SFS2
Near Round Rock, TX 78681
Cliff
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to replace previously ordered parts. Tested unit after replacing switch, and found all is working properly at this time. No leaks were found at time of service."
Near Austin, TX 78738
Brandon
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of ice clumping, found ice cube hung up in ice maker mold causing ice maker to over fill the mold and leak into the ice bin. I removed all ice from ice bin and ice maker, unit tested good. If problem continues, will need ice maker and water valve."
Near Austin, TX 78739
Leonardo
Job Details: 01/28/2020
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to install insulation test unit and unit test good job complete.
Near Leander, TX 78641
Lou
Job Details: 01/28/2020
OVEN LG LDE4413ST/00 "arrived on site to inspect range upper oven door. Upon further inspection, I found that the outer door glass was broken. I quoted the customer $159.99 for service/labor and $160.20 for the outer cover for a total including tax of $346.61. Due to the cover being damaged, customer agreed to the repair and paid the service fee of $140.71 ($129.99+tax) with CC, leaving a balance of $205.90. In order for the customer to be able to use the unit, I removed and replaced the upper door outer cover. I am ordering the outer cover and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/01/20. Customer requests an AM call.; ordrng 1 ACQ87912310 (COVER) and 1 CNOTE (LSO PER CUSTOMER REQUEST )"
Near , TX 76655
Jonathan M
Job Details: 01/28/2020
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for refrigerator that would not cool. Inspected unit and work area. Found refrigerator at 64° in refrigerator in compartment, 62° in the freezer, and 62° in the icebox. Checked both freezer and refrigerator evaporators for frost. No frost found and no refrigerant leaks present when using black light on them. Remove the back cover and check for leakage. None found and ran the compressor on the compressor test. Found .075 Amps going to the compressor. Used gauges on the refrigerator due to prior work being done and bad welds on the compressor. High side at 60 psi but low side in a vacuum at -18 psi. Ordering sealed system parts and evaporators. Had office charge diagnostics fee for 129.99+ tax and office will call customer to reschedule. ; ordrng 1 W10865322 (evaporator) and 1 W10882136 (evaporator) and 1 W10913906 (coupler) and 1 W11025999 (compressor) and 1 W11109499 (drier-tube)"
Near Pflugerville, TX 78660
Wesley
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 arrived onsite and called techline. Was advised that symptoms indicate hi pressure. Ordering pressure regulator to repair. Unit valve is getting good pressure but trickling at valve when actuate. Good voltage. Sink pressure seems higher than 60psiAdvised customer on use and care. ; ordrng 1 W10786952 (PRESSURE REGULATOR )
Near Waco, TX 76706
Jonathan M
Job Details: 01/28/2020
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for tomorrow that would not heat. Inspected unit and work area. Tested unit on high in a time cycle. Found unit was not heating. Tested voltage from the wall and found 13 V going from L1 to ground and 124 V going from L2 to ground. From L1 to L2, I found less than a volt. See photos. Advised customer to have an electrician fix the outlet or breaker. Customer also complained about the timer not moving forward during a cycle. Replaced timer and tested unit. Unit worked as designed. Call complete."
Near Austin, TX 78717
Cliff
Job Details: 01/28/2020
REFRIGERATOR WHIRLPOOL KRSC503ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly in the RC. Found controls and evaporator thermistor not communicating properly. Main control, UI, and thermistor will all need to be replaced to complete repairs. Thermistor will also need to be secured and taped to evaporator; ordrng 1 W10316760 (thermistor) and 1 W11172798 (UI) and 1 W11340158 (CONTROL )"
Near Waco, TX 76705
Jonathan M
Job Details: 01/28/2020
REFRIGERATOR MAYTAG MRT118FFFH00 Arrived on site for refrigerator that would not cool in freezer or refrigerator compartment’s. Inspected unit and work area. Found freezer temperature at 56° in refrigerator section at 54°. Removed evaporator cover and found ice build up over the capillary tube due to leak or restriction. Spoke to CS and PR and ordering parts for sealed system and freezer evaporator. Will have office call extended warranty company to see if they would like to proceed with repair and reschedule return. ; ordrng 1 W10507884 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)
Near Austin, TX 78731
David Z
Job Details: 01/27/2020
DRYER LG DLG7051Z "Arrived on site to diagnose gas dryer with strong gas smell. Diagnosed unit and found connections tight in back, but saw vent hose was completely crushed and folded in half. Opened unit to check inside and found entire inside of unit covered in lint and fur. Lint and fur were wrapped around the gas valve. With the obstructions in the unit and blocked airflow gas had nowhere to vent and the blocked gas was fumigating the room. In romped the hose and cleaned out inside of unit. Cleaned unit and reassembled and unkinked dryer hose. All is now working as designed with no gas smell present anymore.
Near Buda, TX 78610
Kevin
Job Details: 01/27/2020
UNKNOWN UNKNOWN VAN NISSAN
Near Georgetown, TX 78633
Lou
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit had power as the lights were on, but it was not cooling and none of the fans nor the compressor were on. I placed the unit in diagnostics and attempted to run test 4 and nothing happened. I cycled the power to the unit and the unit came on. I ran test 4 in diagnostics again and the unit has a weak compressor and possibly a leak in the system as it did not cool and there was no frost pattern on either evaporator. I advised the customer that the unit definitely needs a sealed system completed and both the power control and HV control along with both Evap harnesses. Unit was left plugged in and no water leaks observed during service. Job completed."
Near Manor, TX 78653
Andy
Job Details: 01/27/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave slow to heat and loud noise. Tested and inspected unit and found all heating operations are normal. Found hood fan rubbing. Made adjustments and tested unit. All operations are normal. No other repairs are needed at this time.
Near Killeen, TX 76549
Al
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRSA88FIHN00 "Arrived to install previously ordered partsCustomer complained of freezer burn, on freezing food, but the food had ice crystals, which were not acceptable to customer.Customer was on the line with Home Depot before I left the residence.No parts installed.Temperatures were 40 in ff and 5 degrees in freezer section.Job complete"
Near Waco, TX 76710
James
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and found no charge in system. Inspected evaporator and found no obvious signs of leak. Allowed compressor to pull in air to pressurize the system and found hissing noise at drier. When rotating drier out it came away from unit. Found tubing to drier has broken off at cabinet.
Near Fort Hood, TX 76544
Al
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived to inspect washer with agitator issues.Confirmed the wash plate issues and removed and replaced it.All water lines were dry at the time of service.
Near Florence, TX 76527
Al
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived to install previously ordered part.Removed and replaced the valve.Reassembled and unit tested as designed.All water lines were dry at the end of service.Customer advised to purchase a longer hot water fill hose due to current hose is too short for the setup.Customer also advised to make a new drainage system.Current drain hose is over 4 feet long from unit to source.Job complete
Near Kyle, TX 78640
Kevin
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site and broke off seized wash plate and found spanner nut is also seized. Could not separate it to replace gearcase and basket. Will need to bring back a new tub, two technicians and all other relevant parts to ensure repair on next visit.; ordrng 1 2HOURS and 1 2TECHS and 1 W10512164 (tub-outer) and 1 W10597575 (filter) and 1 W10743982 (screw) and 1 W10777956 (harns-wire) and 1 W11041462 (HEATER) and 1 WP8533928 (screw) and 1 WPW10109200 (screw) and 1 WPW10297450 (cover)"
Near Austin, TX 78703
Leonardo
Job Details: 01/27/2020
RANGE AMANA AER6303MFS1 "Arrived on site to test unit for oven not getting to temp. Test unit and found bad sensor, replaced sensor test unit and unit test good."
Near Lockhart, TX 78644
Jacob
Job Details: 01/27/2020
RANGE KITCHENAID KFED500ESS02 Arrived onsite to replace knob to unit. Replaced knob to unit. Customer had 2 more knobs needing replacement. Said she would call whirlpool to get the parts mailed to her home. If she calls back. Need same 2 more knob replacements. No issues at this time. Job complete
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/27/2020
WASHER LG WT7200CV "Arrived on site for washer making a grinding sound while agitating. Performed diagnostics mode, tested agitation and spin cycle. Was not able to recreate failure. Added towels to wash and ran normal wash cycle. Monitored agitation cycle. Found minor squeaking noise, due to suspension and rode possible leveling feet, normal for this unit. Found at time of service all operations tested good. No water leaks detected."
Near Killeen, TX 76543
Jonathan M
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE525S0HS1 "Arrived on site for range with broken knob. Inspected unit and work area. Found broken knob, infinite switch, and dented control panel. Ordering all three parts ; ordrng 1 WP3149404 (switch-inf) and 1 W11158166 (panl-cntrl) and 1 W11158168 (knob)"
Near Round Rock, TX 78665
Wesley
Job Details: 01/27/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onnsite and found unit with broken bulb. Removed. Unit is now operating as designed. Advised customer on replacement. All checks good.
Near Kyle, TX 78640
Kevin
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site and found water valves have failed, after replacing ran test 51 and it completed properly. No water leaks detected at time of service, job complete."
Near Austin, TX 78704
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for no lights and water leaking. Diagnosed faulty led control and frozen drain
Near Temple, TX 76501
Jonathan M
Job Details: 01/27/2020
RANGE WHIRLPOOL WFC150M0EB3 "Arrived on site for range with an F2 error code. Inspect3d unit and work area.
Near Austin, TX 78704
Richard
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite for the refrigerator door panel UI not working. Ran diagnostics and found that the door panel UI is not working properly have to press hard on the buttons to get it to respond. Ordering UI. Also notice that the water UI not working properly replaced UI and tested fine.; ordrng 1 AUTHORIZATION (NEED AUTHORIZATION FOR REPAIR ) and 1 W11314429 (DOOR PANEL UI)"
Near Austin, TX 78748
Kevin
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site and inspected refrigerator and found freezer fan is hitting frost buildup. Removed rear panel and found corrosion on suction tube assembly. And it is sweating. Took pictures. Also found possible insulation void 18 inches above compressor. Recommended that customer defrost unit for 36-48 hours and if cooling returns in freezer inspect area for condensation and a lower surface temp. This will be a factor if refrigerator is repairable or not. A compressor may also be needed.
Near Austin, TX 78731
David Z
Job Details: 01/27/2020
RANGE WHIRLPOOL KFEG500ESS3 Arrived on site to diagnose oven that appeared to be dropping temps and not getting high enough when cooking. Ran diagnostics and checked temp cycles. Calibrated at 350. Found unit about 6 degrees under 350. Increased temp 10 degrees with customer approval. All is working as designed at this time. Call complete.
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
REFRIGERATOR LG LMXS30776D/02 "arrived on site to install previously diagnosed and ordered parts. Due to the right RC door not closing well, I found the bottom door hinge was bent and the door stopper was worn. I removed and replaced the hinge and stopper and tested and the door closes as designed. No water leaks observed during service, job completed."
Near Austin, TX 78727
David Z
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to diagnose icemaker not producing ice. Performed diagnostics and cycled unit. Found unit was cycling, but fill chute was not seated in the icemaker and just dumping water on the floor of the FC. Aligned icemaker and fill chute and retested. Water was now properly filling the icemaker. All is working as designed, no water leaks found at time of service. Call complete."
Near Georgetown, TX 78633
Cliff
Job Details: 01/27/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to diagnose a range with a burner that is going out on low. Found left rear burner not staying lit at low setting. Adjusted flame size through valve and found all is working properly at this time.
Near Elgin, TX 78621
Andy
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site for washer not locking. Tested and inspected unit and found lid lock is locking but lid is bowed. Making it not catch at times. Also allowing some water to sprinkle out on front and back of lid. Lid, strike and control will need to be replaced. Ordering needed parts. ordrng 1 W10837741 (lid strike) and 1 W10860912 (lid)"
Near Austin, TX 78745
Leonardo
Job Details: 01/27/2020
RANGE KENMORE 362.7548189 Arrived on site to test unit for oven not working. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit getting to 350 job complete
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/27/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site to install previous diagnosed part. Removed wrong inner door panel and installed new. Tested light operation and found working. Tested all other operations. All tested good.
Near Bee Cave, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for ice build up complaint. At time of visit no ice formation in freezer,light working,checked switch operation good,checked door operation good,checked door seal good no gaps and gasket sealing correctly to liner"
Near Manor, TX 78653
Andy
Job Details: 01/27/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 01/27/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of low flow during hot water washes, found faulty hot water valve, I replaced valve, unit tested good."
Near Belton, TX 76513
Jonathan M
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for a refrigerator that was spraying water everywhere in the freezer. Inspected unit and work area. Found water all over the back panel the top and the left side of the freezer. Water appeared to be coming from icemaker fill tube. Found ice maker out of place (leaning forward) and fill tube leaning up against the funnel. Removed ice maker and cleaned out the fill tube. Adjusted ice maker to be level and tested unit. Unit worked as designed.
Near The Hills, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KFIS20XVMS2
Near Austin, TX 78702
Leonardo
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to test unit for closing problems, upon inspection we found the drawer was hitting the wall while closing, took videos of problem and instructed customer on possible installation fixes. Complete"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/27/2020
WASHER LG WT5680HWA "Arrived on site for washer getting IE error code. Customer stated that after bypassing water softener he was able to washer. Performed diagnostics mode and tested operation. Found all components working. Found customer using to much soap and causing failure. Spoke with customer on soap usage with water softener. Found drain line to far down drain. Customer connected water softener while n site and found pressure change in water. Recommend to have water softener services. Unit tested good, no water leaks detected."
Near Robinson, TX 76706
Jonathan M
Job Details: 01/27/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TP Arrived on site for refrigerator with a filter that could not be removed. Inspected unit and work area. Found filter was not fitting correctly in the unit and replaced with new. Customer also stated that the ic dispenser was not working. Removed ice build up and adjusted impeller. Tested unit and unit began to work as designed. Call complete.
Near Harker Heights, TX 76548
Jonathan M
Job Details: 01/27/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site for oven that was having long cool times. Inspected unit and work area. Had customer put on a bake and tested heat. Unit heated correctly. Customer stated that it would take an hour and 10 minutes to cool down at higher temperatures and was concerned about whether that was normal operation. Call tech line and spoke to Mark (no SR number due to Techline computers being down). He stated this was normal operation. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for refrigerator FC frost and not making ice. Tested and inspected unit and found ice maker shut off arm missing. Creating ice overflow and door not able to fully shut due to ice. Cycled ice maker with switch shut and ice maker cycled but did not call for water. Removed failed part and replaced with and cycled and ice maker cycled properly. No other repairs are needed at this time.
Near Austin, TX 78704
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for defective icemaker. Removed defective icemaker,installed a new icemaker ran diagnostics,icemaker passed harvest ran fill test passed.
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
MICROWAVE AMANA AMV2307PFS0 "Arrived to inspect unit with no light, confirmed no light, opened light cover and bulb was shattered. Removed panel and removed and replaced socket and bulb and tested properly"
Near Austin, TX 78745
Kevin
Job Details: 01/27/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent from rear of dryer and airflow returned. Dryer is heating normally, recommended to apartment maintenance that vent be cleaned to the exterior of building. No lint found in dryer at time of service, job complete"
Near Austin, TX 78756
Richard
Job Details: 01/27/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for the range not working properly. Ran diagnostics and found error code F2E1. Which is stuck key pad. For control board and the key pad overlay Office to schedule time frame. ; ordrng 1 W10728523 (swtch-memb)"
Near Austin, TX 78748
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Arrived on site for ice issues. Found icemaker not running through a cycle and water valve solenoid not fully closing causing water to drip into icemaker housing. Replaced icemaker and valve.ran icemaker through a cycle water filled icemaker,no leaks"
Near Lockhart, TX 78644
Leonardo
Job Details: 01/27/2020
RANGE FRIGIDAIRE PLCS389ECG Arrived on site to test unit for oven not working. Test unit and found broken and melted bake element. will order new element 318254906 ; ordrng 1 318254906 (BAKE ELEMENT. )
Near Austin, TX 78757
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for ice build up on evaporator. Found back cover not secured,removed cover found thermistor in wrong location. Replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws ran diagnostics good air flow changed defrost setting to basic; used 1 W11033168 (HARNESS) from stock"
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived to inspect unit with f2e2 error. Removed door and panel and count control panel corroded. Advised unit will need control panel to repair. Removed and replaced the panel and tested good. No leaks on site Panel
Near Buda, TX 78610
Leonardo
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for problems draining, upon inspection we found unit had a small amount of standing water and a small odor, we ran a full diagnostic, no error codes detected, ran cycles, drain and heater works, sump and pump works, garbage disposal backed up while unit draining into sink creating back pressure in the dishwasher not allowing unit to drain correctly. instructed customer to clean garbage disposal to clear up the drain hose that attached to dishwasher, due to clear sediment buildup. Job Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 01/27/2020
RANGE LG LRE3061ST/00 "arrived on site to inspect range control/cooktop issues. Upon further inspection, I found that both right burners don’t respond when pressing the control panel and the numbers 5&6 on the keypad don’t respond. I contacted lg Techline and advised of my findings and Ron advised that there is a bulletin Mfm62940903 that reports to replace the keypad assembly.. I removed and replaced the keypad assembly and tested and the unit is operating as designed. Job completed.
Near Round Rock, TX 78664
David Z
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived on site to diagnose a dishwasher with top rack coming off track. Performed diagnostic and found adjustor wheel sleeve broken on one side. Installed updated adjuster kit. Also replaced cracked stops. Tested unit and all is now working as designed. Call complete.
Near Austin, TX 78738
Leonardo
Job Details: 01/27/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to test unit for burner not burning correctly. Test unit and found low flame. Cleaned all orifices and checked burner and all burner working correctly job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/27/2020
WASHER MAYTAG MHW5500FW1 "arrived on site to inspect washer not draining. Upon further inspection, i found water at the bottom of the bellow and lots of debris between the bellow and the tub. I cleared the water/debris with my shop vac. Drained the remaining water from the drain pump area and tested the unit. Unit operated as designed until the drain pump came on and water was barely coming out of the drain hose at the drain pipe. Using my shop vac, I drained the rest of the water from the drain pump area and removed the drain hose and found the check valve stuck with debris and was not able to open. Cleared the hose and reassembled the unit. Retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Salado, TX 76571
James
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site and installed new paddle. Tested operation and found unit working properly. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator ice maker not working/ frozen up. Upon arrival unit was unplugged and defrosted. Customer showed me pictures of ice container as a solid block of ice from water overflow. Inspected unit and found water fill tube for ice maker ripped on right side. Allowing water to overflow into ice container. Ordering part. May also need ice maker as well. Plugged unit back in with ice maker off. no water leaks present at time of service.; ordrng 1 W11415785 (TUBE)
Near Pflugerville, TX 78660
David Z
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to diagnose refrigerator that had a water leak coming from under unit. Performed diagnostics and checked for evidence of leaks. Found floor of RC was water and ice , and there was a noticeable chunk of ice at the bottom of the Evap drip tray where it met the cabinet, likely due to defrost issue at one point. Cleared obstruction and melted and cleaned out all remaining ice and water in the RC. Also found leaking in back of unit. Found a large rust hole / spot in the back of the unit that also showed rust / leak trails down the back. This hole is level with where the Evap tray is on the front and likely a result of a hole in the cabinet. Since this rust hole is in the back of the cabinet it is NOT repairable. Unit would need to be replaced due to rust hole that may be a result of a hole in the liner. Unable to call tech line at this time due to being closed. At this time the present leaks have been resolved and call is complete."
Near Georgetown, TX 78628
Al
Job Details: 01/27/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived to install previously ordered part.Removed and replaced the control panel.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2020
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for oven not responding. Test unit and found shorted keypad and bad control board. Both parts covered under 5 year warranty. Ordering new console W11029431 ; ordrng 1 W11029431 (CONSOLE )
Near Little River-Academy, TX 76554
James
Job Details: 01/27/2020
WASHER ROPER RTW4516FW2 Arrived on site and installed new gear case and actuator. Cleaned oil from cam and belt. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit had power as the lights were on, but it was not cooling and none of the fans nor the compressor were on. I placed the unit in diagnostics and attempted to run test 4 and nothing happened. I cycled the power to the unit and the unit came on. I ran test 4 in diagnostics again and the unit has compressor and possibly a leak in the system as it did not cool and there was no frost pattern on either evaporator. I advised the customer that the unit definitely needs a sealed system completed and both the power control and HV control. Unit was left plugged in and no water leaks observed during service. Job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job to replace parts previously ordered. Installed new door panel and tested door. Everything working properly. Complete.
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 Performed diagnostics mode and checked fault codes. Found fault F6-E0. Followed tech sheet procedure for fault code and found bad UI. Removed failed UI and installed new. Tested operation, all tested good."
Near Killeen, TX 76542
Jonathan M
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site. Previously diagnosed part. Replaced control and tested unit. Unit works as designed. Call complete.
Near Austin, TX 78745
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install parts previously diagnosed. Installed. A new motor,shaft and container,tested ice dispenser unit working as designed."
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
FREEZER KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser and I could hear the motor humming, but no ice. When I went to remove the ice bin it was stuck and had to force it out. I found that the shaft was beginning to strip and when trying to dispense ice it wasn’t catching to the ice bin shaft. I removed the shaft and found a large amount of rust in the motor.I replaced the motor and shaft and retested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/27/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onnsite and found unit failing to heat as a result of breaker failure. Advised customers on use and care and on cause of failure. Unit otherwise operating as designed.
Near Austin, TX 78741
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for door issues and grill cover issues. Adjusted doors,adjusted wire and waterlines from freezer door,ran diagnostics all diagnostics passed. Customer unhappy with appearance of grill cover advised customer not covered due to out of warranty for cosmetic. Customer purchased grill cover,installed new cover double checked wire harness and water lines. Ran diagnostics for icemaker and fans all passed.
Near Georgetown, TX 78626
Wesley
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onnsite and found ff Evap frosted over. Advised customer on findings and repair. Ordering Evap cover and motor harness. Ordered defrost. Advised customer defrost.; ordrng 1 WPW10501260 (cover-evap)
Near Killeen, TX 76549
Al
Job Details: 01/27/2020
DRYER MAYTAG MEDB835DW0 Arrived to inspect dryer issues.Customer advised the display is on but the unit isn’t tumbling.Determined the control was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Round Rock, TX 78664
Wesley
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived onnsite and found unit operating as designed, however some install creaking d to fridge location. Demonstrated to customer. Advised on install changes to reduce creak while door is opened. Not a door issue but a cabinet issue. Used grease to reduce."
Near Round Rock, TX 78681
Cliff
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is giving mixed ice cubes and dispenser line is leaking water slowly. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on ice dispensing function and advise to replace water filter in case a faulty seal. No further repairs are needed at this time and no leaks were found at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onnsite and found unit operating as designed with broken door glass panel. Replaced panel unit is now operating as designed and safely.
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site for wash not starting cycle and oder coming from back of unit. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key and F3-E2 water temperature fault. Performed encoder test and found all keys responding. Ran automatic test cycle and found leaking water from inlet valve. Continued to test start operation and found key responsive. Removed failed valve and found terminal on control had corroded. Removed control and installed. Installed new inlet valve housing and bezel broken. Will need to replace bezel with screws. Performed calibration cycle. Ran automatic test cycle. All tested good, no water leaks detected.; ordrng 1 W10601841 (bezel) and 2 W11311945 (SCREWS)s"
Near Georgetown, TX 78633
Al
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived to inspect dishwasher adjuster issues.Confirmed the complaint and removed and replaced the adjuster.All water lines were dry at the end of service.Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is resetting and making unusual noise. Found air diffuser in RC not operating properly and running loudly. This is causing the unit not to function properly and the controls to reset. Diffuser and controls will all need to be replaced to complete repairs.; ordrng 1 WPW10479155 (control)
Near Killeen, TX 76542
Jonathan M
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site. Previously diagnosed part. Replaced control and tested unit. Unit works as designed. Call complete.