Service History 730

Near Austin, TX 78745
Leonardo
Job Details: 01/27/2020
RANGE KENMORE 362.7548189 Arrived on site to test unit for oven not working. Test unit and found bad glow ignitor. Replaced ignitor test unit and unit getting to 350 job complete
Near Horseshoe Bay, TX 78657
Jonathan S
Job Details: 01/27/2020
ICE MACHINE KITCHENAID KUID508HPS00 Arrived on site to install previous diagnosed part. Removed wrong inner door panel and installed new. Tested light operation and found working. Tested all other operations. All tested good.
Near Bee Cave, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for ice build up complaint. At time of visit no ice formation in freezer,light working,checked switch operation good,checked door operation good,checked door seal good no gaps and gasket sealing correctly to liner"
Near Manor, TX 78653
Andy
Job Details: 01/27/2020
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Bee Cave, TX 78738
Brandon
Job Details: 01/27/2020
WASHER MAYTAG MHW6630HW0 "Arrived on site for customer complaint of low flow during hot water washes, found faulty hot water valve, I replaced valve, unit tested good."
Near Belton, TX 76513
Jonathan M
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site for a refrigerator that was spraying water everywhere in the freezer. Inspected unit and work area. Found water all over the back panel the top and the left side of the freezer. Water appeared to be coming from icemaker fill tube. Found ice maker out of place (leaning forward) and fill tube leaning up against the funnel. Removed ice maker and cleaned out the fill tube. Adjusted ice maker to be level and tested unit. Unit worked as designed.
Near The Hills, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KFIS20XVMS2
Near Austin, TX 78702
Leonardo
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMBD104GSS00 "Arrived on site to test unit for closing problems, upon inspection we found the drawer was hitting the wall while closing, took videos of problem and instructed customer on possible installation fixes. Complete"
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/27/2020
WASHER LG WT5680HWA "Arrived on site for washer getting IE error code. Customer stated that after bypassing water softener he was able to washer. Performed diagnostics mode and tested operation. Found all components working. Found customer using to much soap and causing failure. Spoke with customer on soap usage with water softener. Found drain line to far down drain. Customer connected water softener while n site and found pressure change in water. Recommend to have water softener services. Unit tested good, no water leaks detected."
Near Robinson, TX 76706
Jonathan M
Job Details: 01/27/2020
REFRIGERATOR FRIGIDAIRE LFSS2312TP Arrived on site for refrigerator with a filter that could not be removed. Inspected unit and work area. Found filter was not fitting correctly in the unit and replaced with new. Customer also stated that the ic dispenser was not working. Removed ice build up and adjusted impeller. Tested unit and unit began to work as designed. Call complete.
Near Harker Heights, TX 76548
Jonathan M
Job Details: 01/27/2020
OVEN KITCHENAID KOCE507ESS09 Arrived on site for oven that was having long cool times. Inspected unit and work area. Had customer put on a bake and tested heat. Unit heated correctly. Customer stated that it would take an hour and 10 minutes to cool down at higher temperatures and was concerned about whether that was normal operation. Call tech line and spoke to Mark (no SR number due to Techline computers being down). He stated this was normal operation. Call complete.
Near Pflugerville, TX 78660
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived on site for refrigerator FC frost and not making ice. Tested and inspected unit and found ice maker shut off arm missing. Creating ice overflow and door not able to fully shut due to ice. Cycled ice maker with switch shut and ice maker cycled but did not call for water. Removed failed part and replaced with and cycled and ice maker cycled properly. No other repairs are needed at this time.
Near Austin, TX 78704
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for defective icemaker. Removed defective icemaker,installed a new icemaker ran diagnostics,icemaker passed harvest ran fill test passed.
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
MICROWAVE AMANA AMV2307PFS0 "Arrived to inspect unit with no light, confirmed no light, opened light cover and bulb was shattered. Removed panel and removed and replaced socket and bulb and tested properly"
Near Austin, TX 78745
Kevin
Job Details: 01/27/2020
DRYER WHIRLPOOL WED4950HW0 "Arrived on site and inspected dryer and found no airflow through lint screen, removed vent from rear of dryer and airflow returned. Dryer is heating normally, recommended to apartment maintenance that vent be cleaned to the exterior of building. No lint found in dryer at time of service, job complete"
Near Austin, TX 78756
Richard
Job Details: 01/27/2020
RANGE WHIRLPOOL WEG730H0DS0 "Arrived onsite for the range not working properly. Ran diagnostics and found error code F2E1. Which is stuck key pad. For control board and the key pad overlay Office to schedule time frame. ; ordrng 1 W10728523 (swtch-memb)"
Near Austin, TX 78748
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Arrived on site for ice issues. Found icemaker not running through a cycle and water valve solenoid not fully closing causing water to drip into icemaker housing. Replaced icemaker and valve.ran icemaker through a cycle water filled icemaker,no leaks"
Near Lockhart, TX 78644
Leonardo
Job Details: 01/27/2020
RANGE FRIGIDAIRE PLCS389ECG Arrived on site to test unit for oven not working. Test unit and found broken and melted bake element. will order new element 318254906 ; ordrng 1 318254906 (BAKE ELEMENT. )
Near Austin, TX 78757
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for ice build up on evaporator. Found back cover not secured,removed cover found thermistor in wrong location. Replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws ran diagnostics good air flow changed defrost setting to basic; used 1 W11033168 (HARNESS) from stock"
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived to inspect unit with f2e2 error. Removed door and panel and count control panel corroded. Advised unit will need control panel to repair. Removed and replaced the panel and tested good. No leaks on site Panel
Near Buda, TX 78610
Leonardo
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site to test unit for problems draining, upon inspection we found unit had a small amount of standing water and a small odor, we ran a full diagnostic, no error codes detected, ran cycles, drain and heater works, sump and pump works, garbage disposal backed up while unit draining into sink creating back pressure in the dishwasher not allowing unit to drain correctly. instructed customer to clean garbage disposal to clear up the drain hose that attached to dishwasher, due to clear sediment buildup. Job Complete"
Near Cedar Park, TX 78613
Lou
Job Details: 01/27/2020
RANGE LG LRE3061ST/00 "arrived on site to inspect range control/cooktop issues. Upon further inspection, I found that both right burners don’t respond when pressing the control panel and the numbers 5&6 on the keypad don’t respond. I contacted lg Techline and advised of my findings and Ron advised that there is a bulletin Mfm62940903 that reports to replace the keypad assembly.. I removed and replaced the keypad assembly and tested and the unit is operating as designed. Job completed.
Near Round Rock, TX 78664
David Z
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived on site to diagnose a dishwasher with top rack coming off track. Performed diagnostic and found adjustor wheel sleeve broken on one side. Installed updated adjuster kit. Also replaced cracked stops. Tested unit and all is now working as designed. Call complete.
Near Austin, TX 78738
Leonardo
Job Details: 01/27/2020
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to test unit for burner not burning correctly. Test unit and found low flame. Cleaned all orifices and checked burner and all burner working correctly job complete.
Near Cedar Park, TX 78613
Lou
Job Details: 01/27/2020
WASHER MAYTAG MHW5500FW1 "arrived on site to inspect washer not draining. Upon further inspection, i found water at the bottom of the bellow and lots of debris between the bellow and the tub. I cleared the water/debris with my shop vac. Drained the remaining water from the drain pump area and tested the unit. Unit operated as designed until the drain pump came on and water was barely coming out of the drain hose at the drain pipe. Using my shop vac, I drained the rest of the water from the drain pump area and removed the drain hose and found the check valve stuck with debris and was not able to open. Cleared the hose and reassembled the unit. Retested and the unit operated as designed. No water leaks observed during service, job completed."
Near Salado, TX 76571
James
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site and installed new paddle. Tested operation and found unit working properly. Job complete
Near Pflugerville, TX 78660
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on site for refrigerator ice maker not working/ frozen up. Upon arrival unit was unplugged and defrosted. Customer showed me pictures of ice container as a solid block of ice from water overflow. Inspected unit and found water fill tube for ice maker ripped on right side. Allowing water to overflow into ice container. Ordering part. May also need ice maker as well. Plugged unit back in with ice maker off. no water leaks present at time of service.; ordrng 1 W11415785 (TUBE)
Near Pflugerville, TX 78660
David Z
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to diagnose refrigerator that had a water leak coming from under unit. Performed diagnostics and checked for evidence of leaks. Found floor of RC was water and ice , and there was a noticeable chunk of ice at the bottom of the Evap drip tray where it met the cabinet, likely due to defrost issue at one point. Cleared obstruction and melted and cleaned out all remaining ice and water in the RC. Also found leaking in back of unit. Found a large rust hole / spot in the back of the unit that also showed rust / leak trails down the back. This hole is level with where the Evap tray is on the front and likely a result of a hole in the cabinet. Since this rust hole is in the back of the cabinet it is NOT repairable. Unit would need to be replaced due to rust hole that may be a result of a hole in the liner. Unable to call tech line at this time due to being closed. At this time the present leaks have been resolved and call is complete."
Near Georgetown, TX 78628
Al
Job Details: 01/27/2020
RANGE WHIRLPOOL WFG525S0JS0 Arrived to install previously ordered part.Removed and replaced the control panel.Reassembled and unit tested as designed to customers satisfaction.Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 01/27/2020
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for oven not responding. Test unit and found shorted keypad and bad control board. Both parts covered under 5 year warranty. Ordering new console W11029431 ; ordrng 1 W11029431 (CONSOLE )
Near Little River-Academy, TX 76554
James
Job Details: 01/27/2020
WASHER ROPER RTW4516FW2 Arrived on site and installed new gear case and actuator. Cleaned oil from cam and belt. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit had power as the lights were on, but it was not cooling and none of the fans nor the compressor were on. I placed the unit in diagnostics and attempted to run test 4 and nothing happened. I cycled the power to the unit and the unit came on. I ran test 4 in diagnostics again and the unit has compressor and possibly a leak in the system as it did not cool and there was no frost pattern on either evaporator. I advised the customer that the unit definitely needs a sealed system completed and both the power control and HV control. Unit was left plugged in and no water leaks observed during service. Job completed."
Near New Braunfels, TX 78130
Robert
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job to replace parts previously ordered. Installed new door panel and tested door. Everything working properly. Complete.
Near Cedar Park, TX 78613
Jonathan S
Job Details: 01/27/2020
OVEN WHIRLPOOL WOS51EC0HS01 Performed diagnostics mode and checked fault codes. Found fault F6-E0. Followed tech sheet procedure for fault code and found bad UI. Removed failed UI and installed new. Tested operation, all tested good."
Near Killeen, TX 76542
Jonathan M
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site. Previously diagnosed part. Replaced control and tested unit. Unit works as designed. Call complete.
Near Austin, TX 78745
Luis
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to install parts previously diagnosed. Installed. A new motor,shaft and container,tested ice dispenser unit working as designed."
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
FREEZER KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the dispenser and I could hear the motor humming, but no ice. When I went to remove the ice bin it was stuck and had to force it out. I found that the shaft was beginning to strip and when trying to dispense ice it wasn’t catching to the ice bin shaft. I removed the shaft and found a large amount of rust in the motor.I replaced the motor and shaft and retested the dispenser and it is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Wesley
Job Details: 01/27/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onnsite and found unit failing to heat as a result of breaker failure. Advised customers on use and care and on cause of failure. Unit otherwise operating as designed.
Near Austin, TX 78741
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for door issues and grill cover issues. Adjusted doors,adjusted wire and waterlines from freezer door,ran diagnostics all diagnostics passed. Customer unhappy with appearance of grill cover advised customer not covered due to out of warranty for cosmetic. Customer purchased grill cover,installed new cover double checked wire harness and water lines. Ran diagnostics for icemaker and fans all passed.
Near Georgetown, TX 78626
Wesley
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onnsite and found ff Evap frosted over. Advised customer on findings and repair. Ordering Evap cover and motor harness. Ordered defrost. Advised customer defrost.; ordrng 1 WPW10501260 (cover-evap)
Near Killeen, TX 76549
Al
Job Details: 01/27/2020
DRYER MAYTAG MEDB835DW0 Arrived to inspect dryer issues.Customer advised the display is on but the unit isn’t tumbling.Determined the control was defective.Removed and replaced it.Reassembled and unit tested as designed.Job complete
Near Round Rock, TX 78664
Wesley
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived onnsite and found unit operating as designed, however some install creaking d to fridge location. Demonstrated to customer. Advised on install changes to reduce creak while door is opened. Not a door issue but a cabinet issue. Used grease to reduce."
Near Round Rock, TX 78681
Cliff
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to diagnose a refrigerator that is giving mixed ice cubes and dispenser line is leaking water slowly. Tested all parts and components and found no mechanical failures at this time. Advised homeowner on ice dispensing function and advise to replace water filter in case a faulty seal. No further repairs are needed at this time and no leaks were found at time of service.
Near Pflugerville, TX 78660
Wesley
Job Details: 01/27/2020
RANGE WHIRLPOOL WFE525S0HS1 Arrived onnsite and found unit operating as designed with broken door glass panel. Replaced panel unit is now operating as designed and safely.
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW7040DW0 "Arrived on site for wash not starting cycle and oder coming from back of unit. Performed diagnostics mode and checked fault codes. Found fault code F2-E1 stuck key and F3-E2 water temperature fault. Performed encoder test and found all keys responding. Ran automatic test cycle and found leaking water from inlet valve. Continued to test start operation and found key responsive. Removed failed valve and found terminal on control had corroded. Removed control and installed. Installed new inlet valve housing and bezel broken. Will need to replace bezel with screws. Performed calibration cycle. Ran automatic test cycle. All tested good, no water leaks detected.; ordrng 1 W10601841 (bezel) and 2 W11311945 (SCREWS)s"
Near Georgetown, TX 78633
Al
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived to inspect dishwasher adjuster issues.Confirmed the complaint and removed and replaced the adjuster.All water lines were dry at the end of service.Job complete
Near Georgetown, TX 78628
Cliff
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is resetting and making unusual noise. Found air diffuser in RC not operating properly and running loudly. This is causing the unit not to function properly and the controls to reset. Diffuser and controls will all need to be replaced to complete repairs.; ordrng 1 WPW10479155 (control)
Near Killeen, TX 76542
Jonathan M
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMHS120ESS4 Arrived on site. Previously diagnosed part. Replaced control and tested unit. Unit works as designed. Call complete.
Near Austin, TX 78738
Luis
Job Details: 01/27/2020
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for cleaning led illuminated and too much ice. Per service pointer if cleaning light stays on it’s due to a defective water sensor,diagnosed faulty water sensor and bin thermistor installed a new water sensor and bin thermistor advised customer to run a fake cleaning cycle to update control with new sensor.
Near Austin, TX 78730
David Z
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site to examine cosmetic issues with built,in refrigerator. Customer showed me drip tray was warped and not seating and needs to be replaced. Also found that top drawer shelf had black scuff marks from factory, and shelf itself was warped and hanging. Ordering W10850000 shelf, W10407627 meat pan, 2302954 slide, 2302955 slide, W11177738 drip tray. ; ordrng 1 2302954 (slide) and 1 2302955 (slide) and 1 W10407627 (pan-meat) and 1 W10850000 (shelf-glas) and 1 W11177738 (tray-drip)"
Near Austin, TX 78746
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for no cool. Compressor not powering on checked voltage good voltage to inverter,found burned plastic on inverter diagnosed a faulty inverter,installed a new inverter,powered unit on compressor powered on.
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL KBSN602ESS01 Arrived to inspect unit with no lights. Replaced modules and replaced control to further prevent issue. And tests good
Near Bee Cave, TX 78738
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site for too much ice. Per tech support replaced shut off extension arm
Near Austin, TX 78703
Leonardo
Job Details: 01/27/2020
MICROWAVE FRIGIDAIRE FGMO205KFC "Arrived on site to replace thermal fuse per last tech, upon inspection we found the fuse open, replaced fuse and retested, all functions returned. Job complete"
Near Austin, TX 78748
Kevin
Job Details: 01/27/2020
WASHER WHIRLPOOL WFW8640BW0 "Arrived on site and found water valve is constantly dripping into dispenser. Cold valve is stuck slightly open. After replacement ran a diagnostic cycle and washing machine is operating properly. No water leaks from connections at time of service, Job complete"
Near Austin, TX 78758
Andy
Job Details: 01/27/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78728
David Z
Job Details: 01/27/2020
WASHER AMANA NTW4516FW2 "Arrived in site to install previously diagnosed parts. Installed new basket, motor, cap and control. Retested unit and all is working as designed. Unit running smoothly, and able to complete diag cycle. No water leaks found at time of service. Call complete."
Near Georgetown, TX 78633
Al
Job Details: 01/27/2020
COOKTOP KITCHENAID KGCU462VSS02 "Arrived to install previously ordered part.Removed and replaced the front left burner and unit now operates as designed, without clicking.Customer satisfied.Job complete"
Near Dale, TX 78616
Jacob
Job Details: 01/27/2020
DRYER MAYTAG MEDX655DW1 Arrived onsite for door to unit not closing correctly. Tested unit. Found that door was a little miss aligned. Re aligned door. Tested unit. Unit test good. Also gave customer instruct on door to unit. No issues at this time. Job complete
Near Canyon Lake, TX 78133
Robert
Job Details: 01/27/2020
COOKTOP JENN-AIR JIC4736HB00 Arrived onsite for stovetop not turning on. Upon inspection we found that the wall outlet not supplying power to power cord. Spoke with builder about changing outlet. Complete
Near Lakeway, TX 78738
Brandon
Job Details: 01/27/2020
REFRIGERATOR MAYTAG MRT118FZEM00 "Arrived on site to replace evaporator fan motor, after replacing, unit tested good.
Near Georgetown, TX 78626
Lou
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMHS120ESS3 "arrived on site to inspect microwave error code and smells. Upon further inspection, I found the customer had the metal rack inside the unit and I found evidence of arcing on the rack mounts. Also found that the unit door was sagging and the strikes weren’t connecting to the switch cams correctly causing the open door error code which I could not get to duplicate. I adjusted the bottom hinge and retested the door and it’s operating properly. I recommended to the customer that they take the rack out of t(s unit when not in use and to only use it when they have food on the rack and the round tray to prevent arcing.
Near Waco, TX 76710
Jonathan M
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for refrigerator where the filter would not object from the refrigerator housing. Inspected unit in work area. Found filter swelled inside housing and was unable to remove the filter. Replaced housing and filter. Tested unit and unit worked as designed.
Near Austin, TX 78752
Richard
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator leaking. Upon inspection found that this is the wrong refrigerator. It has a model # WRT549SZDM01 serial # VS94565231. Which I found no issues with. Working to manufacture specs.
Near Austin, TX 78733
David Z
Job Details: 01/27/2020
DRYER KENMORE 11061252011 "Arrived on site to diagnose dryer that was not heating well, had to run a couple times to efficiently dry. Performed diagnostic and found a loose connection on L1 at the terminal block. Tightened connection. Unit is heating before I even touched it, but did find that loose connection. Checked airflow and found good suction. Vent doesn’t appear to be obstructed. Customer had vents cleaned a week ago. Only thing I could find was that loose connection everything else working as designed.
Near Austin, TX 78738
Brandon
Job Details: 01/27/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of dryer not shutting off, found faulty timer, I replaced timer."
Near Austin, TX 78746
Leonardo
Job Details: 01/27/2020
OVEN WHIRLPOOL WFE510S0HS1 Arrived on site to test unit for oven door not closing. Found broken hinge. Replaced hinge test unit and unit test good job complete.
Near Round Rock, TX 78665
Cliff
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator with LEDs not working in freezer. Replaced LED assembly and sound all is now working properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78738
Brandon
Job Details: 01/27/2020
WASHER LG WM5000HVA "Arrived on site for customer complaint of unit still leaking, found a loose hose connection, I fixed connection, unit tested good."
Near Austin, TX 78752
Richard
Job Details: 01/27/2020
DRYER WHIRLPOOL WET4027HW0 Arrived onsite for the dryer making a noise. During testing found that the blower housing was out of adjustment. Adjusted blower housing and noise is gone. Dryer tested good. Complete
Near Leander, TX 78641
Lou
Job Details: 01/27/2020
DISHWASHER WHIRLPOOL KDTE234GPS0 "arrived on site to inspect dishwasher door not closing. Upon further inspection, I found the unit door banging on the left upper corner when closing the door. I adjusted the leveling feet and was able to get the door to close properly; however, the front legs are badly bent causing the door hinges to rub on the tub when the door is open all the way. I contacted the builder and advised of the issue and advised that the tub would need to be replaced. I am ordering the tub and sump/motor assembly and CNOTE-LSO & CNOTE-2HR JOB. Will return with all prescreened parts Unit operated as designed and water source turned off due to being a vacant home. No water leaks observed during service. Customer not available to sign receipt.; ordrng 1 CNOTE (LSO) and 1 CNOTE (2 HOUR JOB) and 1 W11085683 (pump&motor) and 2 WPW10503548 (retainer)s and 1 WPW10526114 (panel) and 1 WPW10681506 (tub-dishwr)"
Near Round Rock, TX 78665
David Z
Job Details: 01/27/2020
ICE MACHINE WHIRLPOOL KUIC18PNZS0 "Arrived on site to diagnose icemaker that was not producing ice. Customer informed me they had come back from out of town and unit was completely dry and making noise. They shut unit down afterwards. Ran diagnostic on unit and confirmed proper function from most components, however when filling it stopped early. Ran a regular cycle to test, and once unit started filling it just kept pouring and pouring and did not stop. Cut cycle off. Replaced recirc pump and retested. Unit now stops filling at appropriate fill level and properly cycles. All is now working as designed."
Near New Braunfels, TX 78132
Robert
Job Details: 01/27/2020
DRYER MAYTAG MEDB955FW1 Arrived onsite to replace parts previously ordered. Replaced control board. Thermistor. Thermal cutoff. And wire harness. Tested dryer all functions working correctly. Complete.
Near Austin, TX 78701
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for water issues. Pulled unit out of its enclosure found no kinks to water line,taped water line to unit,unplugged damper with door closed found cold air migrating into fresh food section diagnosed water tank freezing. Added sealer around damper enclosure.
Near Georgetown, TX 78633
Cliff
Job Details: 01/27/2020
WASHER MAYTAG MVWB850YW0 Arrived on site to replace bearing assembly for washer. Replaced part and tested unit. Found all is functioning properly at this time. Advised homeowner not to run unit for 24 hours to allow high temperature adhesive to cure properly
Near Lockhart, TX 78644
Jacob
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW8500DC5 Arrived onsite for unit not responding to commands on UI panel. Tested unit. Found that UI interface is not powering on when touch to start. Ordered part. Rescheduled with customer. ; ordrng 1 W11095624 (console)
Near Austin, TX 78738
Leonardo
Job Details: 01/27/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor.Test unit for leaks no leaks present at this time job complete.
Near Luling, TX 78648
Jacob
Job Details: 01/27/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite for unit not starting. Tested unit. Found that drain motor and control board was bad. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Near Austin, TX 78738
Brandon
Job Details: 01/27/2020
DRYER WHIRLPOOL WED94HEXL0 "Arrived on site to replace motor, repair kit, and blower wheel, after replacing unit tested good, there was still a slight noise coming from the sheet metal from the dryer being taken apart and put back together so many times, but is significantly better.
Near Georgetown, TX 78628
Wesley
Job Details: 01/27/2020
OVEN KITCHENAID KEBS209BSP00 Arrived on site for vibration noises. Unable to replicate. Ordering blowers. Advised customer that video should be taken to document noise.. ; ordrng 2 WPW10260254 (blower)s
Near Marble Falls, TX 78654
Jonathan S
Job Details: 01/27/2020
OVEN JENN-AIR JJW3830DP02 "Arrived on site for oven having partial display and some keys are not responding. Performed diagnostics and powered unit on. Found left side of UI/ panel control not lighting keys up. Powered unit down at circuit breaker, removed failed UI and installed new. Powered unit up and performed diagnostics mode. Tested UI operation and found working as designed. Test all other operations through diagnostics mode. All tested good."
Near Leander, TX 78628
Jonathan S
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for washer making a banging noises. Performed diagnostics mode and checked fault codes, found no faults. Ran manual spin and failure occurred. Stop testing and inspected wash basket and agitator. Found agitator not setting centered (see-SD-QUICKPIC) Removed agitator and attempted to correct. Found wash basket almost egg shaped and causing failure. Will need to return with wash basket. ; ordrng 1 SEENOTE (SCH APT) and 1 W11172199 (BASKET )"
Near Austin, TX 78717
Jonathan S
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for to install previous diagnosed part. Removed failed door and installed new. Tested door operation. All tested good, no water leaks detected."
Near Briarcliff, TX 78669
Luis
Job Details: 01/27/2020
REFRIGERATOR LG LSXS26366S/00 "Arrived on site for ice issues found auger motor consist an,y running while not depressing paddle tested paddle and dispenser door opens diagnosed main control issue.
Near Georgetown, TX 78633
Lou
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL ED5RHEXNL03 "arrived on site to inspect refrigerator no cool. Upon further inspection, I found that none of the fans were on and the compressor was off as well. I tested the unit by turning the thermostats on and off and at first the unit failed, but after testing again, the unit came on. When I went to pull the unit form the wall, the condenser fan came on and the compressor came on. I tested amp draw from the compressor and got 2.15amps. When the compressor turned off after approximately 5-8 mins of operating, I could hear the start device attempting to start the compressor and showing 16amps. Once it came on, I got the same 2.15amps. I advised the customer the unit would need a sealed system repair consisting of replacing the compressor as possible the evaporator, if needed
Near Jarrell, TX 76537
Lou
Job Details: 01/27/2020
REFRIGERATOR MAYTAG MFI2570FEB02 "arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit in the garage and could hear the noise which sounded like a fan rubbing on ice noise. I disassembled the FC section and found the fan mount loose. Once tightened, I turned the fan on and it was quieter than before. I advised the customer that due to the rpm’s of the fan motor, it will make a louder noise than older unit fans. I checked the unit in diagnostics and on test 7 I switched the defrost timing to #2 instead of #1 due to finding a small amount of ice buildup on the evaporator. Unit is operating as designed. No water leaks observed during service, job completed."
Near Driftwood, TX 78619
Brandon
Job Details: 01/27/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of control panel not responding, found faulty console, called techline because this is the second time within 4 months, they could not document due to their system being down. I replaced console per techlines advice, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 01/27/2020
MICROWAVE WHIRLPOOL WMH78019HZ1 "arrived on site to install previously diagnosed and ordered part. Per whirlpool Connect Team recommendation due to the previous door/control not connecting to the WiFi, I removed and replaced the unit door and tested. Customer connected the unit to WiFi successfully. Unit is operating as designed. Job completed."
Near Holland, TX 76534
James
Job Details: 01/27/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site and tested operation. Customer has recordings of unit in spin cycle and bearing are squealing. Found oil leaking from gear case through rotor and stator. Also found agitator is seized to drive shaft and will need to be cut off to remove. Unit will need new gear case, agitator, rotor, stator and clutch to repair. ; ordrng 1 W10915700 (stator)"
Near Austin, TX 78723
Andy
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived on site for refrigerator Not cooling properly and ice maker not working. Tested and inspected unit and found compressor running and all fans running. Found compressor was hot and pulling 1.6 amps. Found weak frost pattern on evaporator. Did sealed system pre check and will order SS repair. Ordering needed parts. Office to schedule return trip. 2 hour job. Authorization needed. Will need parts research for RC evaporator.; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 01/27/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for washer vibrating. Per diagnostics mode and checked fault codes, no faults. Performed automatic test mode and found when going into spin unit was off leveled. Leveled unit and tested manual spin mode. All tested good, no water leaks detected."
Near Austin, TX 78730
Luis
Job Details: 01/27/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for evaporator incased in ice. Diagnosed unit not defrosting in fresh food compartment correctly. Defrosted evaporator replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie secured cover with 4 screws,replaced main control and ui. Ran diagnostics checked air flow good changed defrost setting to basic"
Near Pflugerville, TX 78660
David Z
Job Details: 01/27/2020
RANGE WHIRLPOOL WFC310S0ES3 Arrived on site to diagnose oven door not fully seating. Examined unit and found right hinge was blown out and warped. Likely bad part from install. Replaced both hinge and retested. Door is now closing and staying properly. All working as designed. Call complete.
Near Leander, TX 78641
Tyler B.
Job Details: 01/27/2020
VENTHOOD WHIRLPOOL UXT4230ADB2 "Arrived to inspect unit with filter sealing issue. Found filter was not correct one for model, was given to by builder. Replaced with correct and tested good"
Near Burnet, TX 78611
Jonathan S
Job Details: 01/27/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for to install previous diagnosed parts. Removed failed motor and belt, installed new. Tested unit operation. All tested good, no water leaks detected."
Near Jarrell, TX 76537
Lou
Job Details: 01/27/2020
DRYER GE GTD45EASJ2WS "arrived on site to inspect dryer not working. Upon further inspection, the customer advised that the unit made a loud bang noise and then stopped working. I opened the door and pressed the door switch closed then turned the unit on. Unit motor came on but the drum wasn’t tumbling I removed and replaced the dryer belt and tested and the unit is operating as designed. No lint observed during service, job completed."
Near Georgetown, TX 78628
Al
Job Details: 01/27/2020
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived to install previously ordered part.Removed the unit from the wall, disassembled and checked voltage at the conduit cable from the inside.There was no voltage in the unit.Checked the 20 amp fuse and fuse had continuity.Also checked voltage at the filter board and there was none..Job complete No parts installed."
Near Austin, TX 78738
Brandon
Job Details: 01/27/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not powering on. Found proper power and polarity, found faulty control board.
Near Pflugerville, TX 78660
David Z
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site to diagnose a refrigerator that was not cooling in either compartment. Performed diagnostic and found unit is not cooling at all. Compressor is coming on, but drawing super low amperage. Could not find a visible leak in the sealed system. Ordering sealed system repair and completed checklist. All fans are on, and everything seems to be working outside of sealed system. Ordering Evap, compressor, access valve, dryer. Office to reschedule for sealed system repair. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 Wpw10143759 (dryer)"
Near Georgetown, TX 78628
Lou
Job Details: 01/27/2020
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=11 degrees & RC=40 degrees. I removed the ice maker from the door and found the fill tube heater wires were broken. I removed and replaced the fill tube and tested and no water dispensed. Water dispenser from the door. I am ordering the dual valve and reservoir and will return with prescreened parts.No water leaks observed during service.; ordrng 1 W11024082 (reservoir) and 1 W11194380 (VALVE)"