Service History 73

We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/28/2021
Arrived on site for Our washer does not agitating and there are some strange noise. Placed in diagnostics and no error codes came on. Inspected actuator and found it not engaged into cam splutch. Removed actuator and installed new actuator. Ran through auto diagnostics and completed all cycles without issue. No leaks detected. Job completed.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP02
Near Driftwood, TX 78619
Jacob
Job Details: 06/28/2021
"Arrived onsite for unit not starting up the microwave. Customer showed that the door needs to be pushed in ordered to get the unit started. Saw some indentioins under the switches. Called tech line to be sure that the dents are normal, tech line said yes. Said there could be a and issue with the hinges because the door sits at a 90 degree angle. Got Sr#7731110602. Also while trying to test the unit. The unit had restarted 2 times. Also went ahead and ordered all controls as controls are covered under a 5 year warranty. Need to replace hinges and possibly switches, also need to clean in between the glass of the oven door. ; ordrng 1 W10821712 (cntrl-elec) and 1 W11255569 (console) and 1 WPW10260060 (cntrl-elec)"
We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS02
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2021
"Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and found the front left burner ignitor is not working. I found the switch harness is bad. I am ordering the switch harness and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service. No gas leaks detected during service.; ordrng 1 WP8286686 (Switch harness) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78737
Robert
Job Details: 06/28/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Door seal good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job for complaints of leaks. Could not duplicate error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Bastrop, TX 78602
Matthew
Job Details: 06/28/2021
Arrived onsite for dishwasher door not opening and closing properly. Upon inspection found failed pads and worn springs. Will need to order and replace pads and springs. Office to reschedule.; ordrng 2 WP8268961 (pad)s and 2 WPW10337934 (door spring)s
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for squeaking when spinning, upon inspection found the unit did squeak when achieving max speeds, replaced control board per service pointer. Tested with no issues, Complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/28/2021
Arrived on site to install previously diagnosed parts. Removed UI and control and installed new UI and Control. Powered down oven after installing UI then powered off again. Installed control and powered back on. Unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78738
Brandon
Job Details: 06/28/2021
"Arrived on site for customer complaint of unit not making ice, found frozen water line feeding ice maker, I removed ice build up in line, tested ice maker, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/28/2021
"Arrived on site for Top Load Washer Circuit trips during cycle changes Circuit trips during cycle changes Everytime washing clothing. Customer stated the washer only trips breaker after they have been running a few loads, not on the initial load. Placed in diagnostics and no error codes came on. Tested voltage at the wall and got 120. Tested voltage at the board and got 120. Motor tested good at the board. Ran through auto diagnostics and completed all cycle. Found unit plugged into a GFCI. The home only has GFCI outlets throughout the home. Explained to customer to remove laundry room washer GFCI outlet with a normal outlet to prevent the washer from tripping the outlet / breaker. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW01
Near Georgetown, TX 78628
Lou
Job Details: 06/28/2021
"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, I tested the ice dispenser and water dispenser and found neither were operating. I opened the left RC door and pressed the door switch in and retested the ice dispenser and it operated as designed. I retested the water dispenser the same way and it operated as designed. I found that the inside of the left RC door was caved in and not making good contact with the door switch. With the customers permission, using a rectangle piece of plastic and foil tape, I attached the plastic to the inside of the left door and tested. Unit is operating as designed.. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Leander, TX 78641
Justin
Job Details: 06/28/2021
Arrived on site for a range with broken grates. Upon further inspection I found the grates warped and rusted. I replaced both grates and the unit is now as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Dripping Springs, TX 78620
Jacob
Job Details: 06/28/2021
Arrived onsite for gaskets to the unit ripping. Looked at the gasket. Saw that the gasket was ripping and had left over mold.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
"Arrived onsite for washer making grinding noise upon arrival found unit gear case and actuator damaged as well as unit motor burnt out cam, motor, actuator and gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
David S
Job Details: 06/28/2021
no cool rc/fc we found the unit plugged and not cooling. We gained access to the compressor and found it running. It was hot to the touch and pulling .7 amps. We swapped in a new start device and found the same results. I am ordering a sealed system repair. The office will reschedule.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W11179385 (Uv dryer) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Austin, TX 78754
Leonardo
Job Details: 06/28/2021
Arrived on site to test unit for damaged control and panel. Will order both parts test unit and unit test good job complete. ; ordrng 1 W11531750 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Austin, TX 78721
Matthew
Job Details: 06/28/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/28/2021
Arrived on site for dbl wall oven door broken. Found scratches on stainless steel fascia of microwave door. Ordering new outer door panel to return and complete the repair. ; ordrng 1 W11110515 (Glass outer door)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78744
Kevin
Job Details: 06/28/2021
"Arrived on site and inspected dryer and found it is not heating. Checked incoming power and found 120 V from L1 to neutral, 120 V from L2 to neutral but when measuring from L1 to L2 found 0 V. Take one picture, an electrician will be needed to correct incoming power, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not washing clothes correctly, upon inspection found the wrong actuator installed, replaced actuator and tested. All functions returned. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/28/2021
"Arrived on site to replace compressor and filter dryer from previous diagnosis. No refrigerant was in system when discharged. Replaced compressor and filter dryer. Found leak on condenser. Fixed condenser and system is now holding vacuum. Charged system to specs, tested unit, unit starting to form ice sheet. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Killeen, TX 76542
Al
Job Details: 06/28/2021
"Arrived back on site to install previously ordered ice maker TG ordered. Removed and replaced the ice maker and harness, reassembled and unit tested as designed. JOB COMPLETE"
We serviced a
WHIRLPOOL Washer
Model WTW7120HW0
Near Round Rock, TX 78664
Wesley
Job Details: 06/28/2021
Arrived onsite and found unit experiencing off balance towel loads. Advised customer on findings. All checks good and normal. Advised customer of safety off balance sensor cutoff function. Advised on loading and drain and spin option.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78759
David
Job Details: 06/28/2021
"Arrived on site to diagnose refrigerator with ice melting in FC. Performed diagnosis on unit and found a gap in the liner on the left hand corner, and also around the icemaker fill tube. Saw moisture has dripped and melted from where the icemaker fill tube comes through the liner. Found chunk of ice in fill tube as well. Use silicon and sealed cabinet and fill tube. Reassembled unit. Verified gaps have been resolved.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Georgetown, TX 78626
Tommy
Job Details: 06/28/2021
Arrived onsite for range have E1 error code. Upon arrival found unit had no stored error codes and was operating as designed unit would both bake and broil as well as unit cooktop worked. Job Completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJX00
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2021
"Arrived on site to inspect refrigerator water filter head leaking water. Upon further inspection, the customer advised that when they removed the water filter, water began to leak from the filter head and the only way they got it to stop was put the old filter back in. When I removed the filter, water began to come out. I turned the water off at the main cutoff outside and cleaned up the water. I removed and replaced the filter head and turned the water back on at the main cutoff and checked for leaks. No leaks found (photo). I installed the new filter that the customer provided and again, no leaks (photo). Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Matthew
Job Details: 06/28/2021
Arrived onsite for washer washer making a noise and dryer not working. Upon arrival tested washer and found washer stuck in drain mode due to cancellation cycle. Put unit in diagnostics and found washer with F8E1 long/no fill error code. Tested fill and fill was adequate. Ran auto test and all passed. If symptoms persist recommend valve replacement. Tested dryer and found loose harness to dryer switch. Secured connector and unit is heating. Job complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBC
Near Georgetown, TX 78633
Lou
Job Details: 06/28/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer advised that the freezer section is staying cold but the refrigerator section is too warm. I tested temps in the RC section and found it at 52 degrees. The FC=2 degrees. I tested the damper and found it not opening.I removed and replaced the damper and retested and unit is operating as designed. No water connections to the unit. Job completed."
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Andice, TX 78628
Tommy
Job Details: 06/28/2021
Arrived onsite for vent hood panel not clipping in. Upon arrival found unit right side clip was damaged not holding unit cover. Ordering unit clip. Office to reschedule upon receiving.; ordrng 1 W10854245 (Panel cilp)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 06/28/2021
"Arrived on site to inspect unit for not allowing a full cycle. Upon inspection found the unit ran full cycles and all parts tested good, customer was experiencing intermittent issues, replaced control board and tested. Complete"
We serviced a
GE REFRIGERATOR
Model GSH25ISZBSS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/28/2021
Arrived on site to diagnose a refrigerator that is not cooling intermittently. Found control malfunctioning and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model KEBS109BSS01
Near Lakeway, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job for complaints of no power. Found fuse open.After replacement test operation and oven heating properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Spring Branch, TX 78070
Andrew
Job Details: 06/28/2021
Arrived on site to test unit for RC freezing up preventing cooling and water not dispensing. Replaced valve and water was not reaching dispenser. Verified valve was opening as designed.. ; ordrng 1 241688901 (Door spring) and 1 241688401 (Door chute) and 1 241688501 (Door center) and 1 241688701 (Seal)
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS2
Near Austin, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job for complaints of no power. Unable to remove microwave from wall will need helper. ; ordrng 1 W10143956 (interlock)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/28/2021
Called Whirlpool tech line to report issue is still happening while dishwasher runs through cycle. Leak appears at last part of wash cycle. Spoke to Andrew with tech line and he explained that with the parts weve previously installed and the leak still present we will need to replace the console. Andrew asked if any error codes were present and there were none when placed in diagnostics. Andrew asked if vent leaks when door is opened all the way and it does, but this is normal. Andrew had me take temps at the sink and it was at 127, this temp is normal. Ordering the console to return and complete the repair. Returning with all previously ordered parts JIC. No leaks detected during visit. Customer had just ran the dishwasher and I could only see one droplet coming from the vent. Customer showed me new areas closer to the center and right side of door where leaks are now appearing. Andrew stated that condensation is normal at the vent but as soon as droplets appear at the vent they should be evaporating. SR 7731107181; ordrng 1 WPW10733627 (Console UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78730
David
Job Details: 06/28/2021
Arrived on site to install new valve and fill line to resolve icemaker not making ice. Installed new filter to valve line and new valve. Tested and verified unit is harvesting and filling. All is working as designed. complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE454CSS4
Near Austin, TX 78738
Robert
Job Details: 06/28/2021
Arrived on job to replace previously diagnosed part. After replacement test operation . No leaks detected at time of service
We serviced a
KITCHENAID RANGE
Model KDRP462LSS08
Near Austin, TX 78738
Brandon
Job Details: 06/28/2021
"Arrived on site to install board and knob, after installing, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/28/2021
Arrived on site for Leaking from Underneath. Dishwasher. Removed kick plate and no leaks found underneath dishwasher. Ran through diagnostics and error code F5E1 came on. Inspected latch and door. Door is nice and square and closes properly. Latch engages as designed. Once diagnostics cycle completed I found a large amount of suds in the dishwasher. Customer has a water softener so I recommended using liquid detergent being filled to the soft water line and no further than this line to prevent over sudsing. No leaks detected after diagnostics cycle completed. Dishwasher draining as designed. Job completed
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM10
Near Florence, TX 76527
Jonathan
Job Details: 06/28/2021
"Arrived on site for n site for ice maker leaking water and bell arm not staying in place. Inspected unit and work area. Found leaking from ice maker mode. Found ice maker will need to be replaced to correct. Removed failed ice maker and installed new. Cycled ice maker and monitored operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76502
Tyler
Job Details: 06/28/2021
"(Tw) On-site to install previously diagnosed parts. Replaced actuator with updated design. Tested in diagnostics, now spins and agitates properly, unit functioning as designed. No leaks at time of service. Call complete."
We serviced a
GE OVEN
Model JK3000DF3BB
Near Copperas Cove, TX 76522
Al
Job Details: 06/28/2021
Arrived on site and inspected glass door coming apart at the bottom of the door. I applied sticky sound pads to hold the door until office could complete research for double sided adhesive tape that can be use to correct the glass coming apart at the bottom outside door. Office to reschedule return services due to scheduling issues. Needs more work ; ordrng 1 Research (Double sided adhesive tape for glass door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Killeen, TX 76543
Al
Job Details: 06/28/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the shafts, left and right rails gear collars and shim. Unit now functioning properly. JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Temple, TX 76504
Tyler
Job Details: 06/28/2021
"F5E2 f5e1 f8e6 f5e3(Tw) On-site for washer not locking. In diagnostics found F5E2, F5E1, F5E3- lid lock issues.F8E6- no fill. Found lid latch broken. replaced lid latch, tested in diagnostics, unit now functioning as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MHWE300VW00
Near Killeen, TX 76543
Al
Job Details: 06/28/2021
Arrived back on site to reinstall the bellow spring clamp that came off. Corrected the issue. JOB COMPLETE
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Holland, TX 76534
Tyler
Job Details: 06/28/2021
"(Tw) On-site for range having electrical smell when oven is in use. Took off back cover, inspected unit, found hot and ground wires on terminal block loose. Ordering main harness and returning with terminal block. Office to reschedule due to part availability. ; ordrng 1 W11188432 (Main harness)"
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Killeen, TX 76549
Tyler
Job Details: 06/28/2021
Arrived on site for dishwasher with broken impeller arms as well as not draining properly. Upon arrival I ran diagnostics and found drain motor had fully seized up and was clogged due to a how drain line is connected under the sink. Drain pump can no longer pump water out efficiently. Also found both the lower spray arm and the upper most spray arm were both broken and missing. Office will need to reschedule once ahs has given autho to make repairs and availability of parts is known.; ordrng 1 WD22X10091 (Lower spray arm) and 1 WD35X20794 (Uppper top spray arm kit) and 1 WD19X25187 (Drain pump kit)
We serviced a
WHIRLPOOL OVEN
Model RBD305PVS02
Near Killeen, TX 76542
Al
Job Details: 06/28/2021
"Arrived on site and to install the main control that was sent for a rebuild. Installed the control and unit still didnt work in self clean mode, but the door latch locked during self clean. The unit works in bake and broil modes.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Meadowlakes, TX 78654
Cliff
Job Details: 06/28/2021
"Arrived on site to replace previously ordered parts for refrigerator. Replaced rc evap, and installed new drier and process port. Verified unit held vacuum and charged unit with refrigerant. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Temple, TX 76502
Tyler
Job Details: 06/28/2021
"(Tw) On-site for washer displaying F1E1 code. Entered diagnostics and found F1E1. No other codes displayed. Ran a drain and spin cycle, found tub bouncing and noisy during spin. Took off back cover and top cover, found dispenser leaking water. Ran a diagnostics cycle, found unit not entering into tests, had to turn unit off and enter into diagnostics again. Ordering Suspension rods W11415987 x4, ACU W11201293, dispenser W10862190.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Killeen, TX 76549
Tyler
Job Details: 06/28/2021
"(Tw) On-site for fridge not dispensing water and only dispensing crushed ice. Removed water line near bottom of freezer door and called for water, no water came out. Received 123v to water valve when calling for water. Ice would come of crushed when calling for cubed ice. Found solenoid to IM intermittently getting stuck. Return with solenoid, water valve. Ordering reservoir tubing just in case. Office to reschedule due to part availability.; ordrng 1 W11269264 (Tubing reservoir)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Copperas Cove, TX 76522
Al
Job Details: 06/28/2021
Arrived back on site to install previously ordered parts. R&R the thermostats and the lower oven appliance manager. Reassembled and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Leander, TX 78641
David S
Job Details: 06/28/2021
"Arrived on site for microwave not heating. I inspected the unit and work area. I tested the unit and found it not heating. We removed the unit from the cabinet. We gained access to the magnetron and found it shorted to ground. Spoke the the customer about the nit needing magnetron to repair. Reassembled unit and reinstalled in the cabinet, left unit powered off.
We serviced a
KITCHENAID MICROWAVE
Model KEMS379BSS00
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site for microwave combo oven door inner glass broken. Inspected door and work area. Found minor dent on bottom left of door and informed customer on dent. Removed door and found all is needed is the inner glass. Removed existing glass and cleaned. Assembled and reinstalled door. Tested door operation. All tested good.
We serviced a
LG WASHER
Model WM2455HW
Near Georgetown, TX 78628
Jonathan
Job Details: 06/26/2021
Arrived n site for washer having torn door bellow. Inspected unit and work area. Turned basket by hand and found play between basket and tub that had door bellow torn. Would need to replace outer tub with basket.
We serviced a
MAYTAG WASHER
Model MVWB765FC1
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site for washer making a high pitch noise in agitation cycle. Nit was not installed at time of service. Customer stated that Smart Appliance diagnosed that it was motor and basket at fault. Powered unit up and performed diagnostics mode and checked fault codes. Found fault F0-E3 overload and F8-E6 water hazard. Performed manual test mode and ran fast agitation and spin cycles. Was not able to get noise occur. Inspected gearcase and found minor oil leakage. Attempted to remove agitator and was not able to get removed. Would recommend to replace gear case and will need to agitator.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS
Near Austin, TX 78717
Wesley
Job Details: 06/26/2021
"Arrived onsite and found unit unplugged. Plugged unit in. All checks good, advised customer on issue."
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Austin, TX 78703
Leonardo
Job Details: 06/26/2021
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site for refrigerator and freezer not cooling properly, slow ice production and not dispensing water. Inspected unit and work area. Found signs of freezer not defrost. Gained access to evaporator and found liner having a large bubble. Found customer used hair dryer to defrost freezer. Performed diagnostics mode and tested defrost cycle and found heater working. Found RC evaporator frozen. Ran test 4 and found 3 way valve working. Found will need to replace dual inlet valve, both fans and UI. Spoke with customer on defrosting unit 24 hours before service call. ; ordrng 1 W11087438 (RC FAN ASSEMBLY ) and 1 W11249952 (FC FAN ASSEMBLY ) and 1 W11330971 (UI)"
We serviced a
GE OVEN
Model JGBC20BEW2WH
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the oven burner and ignitor failures, I removed and replaced the parts and tested and found the ignitor defective.I am ordering the handle, endcaps, and ignitor and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. No gas leaks detected during service.; ordrng 2 WB7X7183 (End caps)s and 1 WB15K5076 (Handle) and 1 WB7X7290 (End cap) and 1 WB13K21 (Ignitor) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
"Arrived on-site to install previously diagnosed rc evap fan, ui control and hv control. After installing needed parts I found there was an electrical short between new ui and new hv controls that caused the Aurora board to buzz loudly. After narrowing down issue I found unit is now going to need another new ui, hv, power supply and aurora controls in order to complete repairs. Will also need to speak with techline on next availabile business day. Office to reach once Availability of parts is known.; ordrng 1 W10665178 (Power supply) and 1 W10811364 (Hv control) and 1 W10790783 (Led board)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PFFA
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NHAXVS01
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I recovered refrigerant and uninstalled compressor. And installing needed parts I pulled a vacuum and found unit showed no signs of leaks, I then added 5.3 oz of refrigerant and restored power to unit. Found psi lvls at 0 low side and 145 high side after 10 minute run time.informed customer to give unit 24 hrs to stabilize cooling. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CE3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for microwave allowing certain functions when it was activated to do so. Upon arrival I found vent fan and inner cavity light running with door open and closed but not heat selection was selected. I tried replacing interlock kit but found the kit I was sent with was missing a micro switch. Was not able to reschedule with customer on sight due to customer availability. Will need office to reach out to customer ASAP for a return date for replacing parts. At this time unit still heats as designed.; ordrng 1 W10893404 (Main control (black)) and 2 W10727360 (Switch (top left))s and 2 W10269458 (Switch (top right))s and 2 W10211974 (Switch (bottom))s and 1 WP8206419 (Interlock (mount)) and 1 WPW10156813 (Interlock (mount))
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for microwave needing previously diagnosed main control and socket. After making repairs to both parts I reassembled and tested unit with a new bulb that customer provided. After restoring power I found microwave had full functionality. All lights were working and unit heats as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for dishwasher not responding. I inspected the unit and work area. I found 120 vac to the control but the control. To responding. I spoke to the customer about needing a new control.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range cooktop burner not heating. Upon further inspection, the customer advised that the front right burner is not heating properly as they tried to boil water in 2 different pots and it took more than 30 mins before they gave up on it. I tested the burner with a pot of water and it began to boil as designed. I pulled the unit out and removed the back panel to inspect the switch and found it shorted but still making contact. I removed and replaced the switch and retested and unit is operating as designed. Job completed."
We serviced a
GE DISHWASHER
Model PDT720SSH7SS
Near Liberty Hill, TX 78642
Lou
Job Details: 06/26/2021
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. I continued with testing and tested the components individually and found the circulating pump not coming on. I am ordering the circulating pump and office to schedule return service. No water leaks observed during service.; ordrng 1 WD26X23258 (Circulating pump)"
We serviced a
KITCHENAID VENTHOOD
Model UXB0600DYS1
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for unit no powering on. Test unit and found white wire had come lose from connection. Secured white wire connection test unit and unit test good light and fan working.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and found shorted main control. Replaced main control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS00
Near Harker Heights, TX 76548
Tyler
Job Details: 06/26/2021
Arrived on site for refrigerator causing water to leak from dispenser. Upon arrival I found and confirmed leak at dispenser and also found signs of water slowly leaking into icemaker. After tracking issues source I found water inlet valve wasnt closing all the way and allowing water to slowly leak into both previously mentioned areas on unit. I replaced inlet valve and reassembled and tested unit. Found unit is no longer allowing extra water into either dispenser or icemaker and is fully functioning as designed. Call complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Austin, TX 78737
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for center burner not coming on to low. Will order new orifice holder and valve office to reschedule. Also ordering new lp conversion kit ; ordrng 1 WPW10639175 (Orifice holder center) and 1 W11199023 (Valve center) and 1 W10853432 (Lp kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Leander, TX 78641
David S
Job Details: 06/26/2021
"Arrived on site for washer not washing the clothes. I inspected the unit and work area. I found no fault codes in diagnostics. I out the unit through a diagnostics cycle and found it working as designed. Filling, agitating, draining, and spinning. I inspEcted the gear case and found it free of oil and debris. I spoke to the customer and found out the unit is not filling with enough water to wash the clothes. I gained access to the control and found the pressure tube clear of debris and free flowing. I am ordering the control to complete the repair. The office will reschedule.; ordrng 1 W11116590 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived on site for leak coming from Ff drain clog caused by warped drip pan. Ordering new drip pan to repair. Office to reschedule.; ordrng 1 W11457241 (Drip pan)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Cedar Park, TX 78641
Wesley
Job Details: 06/26/2021
Arrived onsite and tested unit function and found all operating properly. Taught customer how to calibrate oven to preference. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL RANGE
Model SF315PEGW5
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range oven not working. Upon further inspection, the tenant advised that the unit works intermittently. I tested the cooktop burners and all are operating properly. I tested the oven on Bake at 350 degrees and watched the ignitor illuminate but never ignited the burner. Ignitor should take roughly 20 seconds to ignite the burner, the but its not recognizing the ignitor. No gas leaks detected during service.; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site refrigerator ice pan stuck and not sliding out. Verified failure. Inspected for ice maker over flow and ice cubes good size and no signs of overflow. Used steamer to get rails to slide out and did not take much to get to slide as normal. Found all bearing in place on rail. Added grease to bearings and rails All tested good, no water leaks detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for ice build up on the rc evaporator. I inspected the unit and work area. I found the lights not working on the unit. I inspected the pa try UI and found it not responsive. I gained access to the wiring harness and found it in good condition. I gained access to the pantry UI and found the control completely corroded. I tested the wiring harness and found it in good condition. I spoke to the customer about needing a new pantry UI WPW10677119 to complete the repair. He stated he would like to try and find it and replace it on his own. I left the pantry UI unplugged and the lights came back on. I advised the customer will need to defrost the unit for 24 to 48 hours.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and replaced dc board. Irregularity with ice fan corrected. Advised customer on repair
We serviced a
WHIRLPOOL DRYER
Model WGD8500DC4
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/26/2021
"Arrived on site to install previously diagnosed part. Attempted to remove blower wheel with 1/2 square, but the wheel was seized on the motor stem. Used drill to cut out wheel. Once wheel was removed found threaded portion of wheel seized onto the motor stem. Removed motor and installed new motor due to blower wheel mount threads being seized to motor stem. Installed new blower wheel. Dryer is no longer making any noise. Had customer confirm the noise is gone. Dryer heating as designed. Installed new air vent customer purchased due to original being torn at both ends. Job completed."
We serviced a
WHIRLPOOL OVEN
Model KODT107ESS04
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for damaged front door panel. Replaced panel test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78739
Leonardo
Job Details: 06/26/2021
Arrived on site to replaced top and lower spray arms. Replaced both spray arms test unit and unit test good heating element test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Georgetown, TX 78628
Lou
Job Details: 06/26/2021
"Arrived on site to inspect ice machine issues. Upon further inspection, I found the tub 1/3 way full with wet ice. I found the reservoir 1/4 way full. I placed the unit in diagnostics and tested and found the valve is not opening to allow water to dispense into the reservoir. I tested the remaining components and the rest are operating as designed.I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 06/26/2021
Arrived on site for MAKING NOISE LOW HUM & CLICKING - DOES NOT SEEMS LIKE WATER IS GETTING IN ARMS NOT MOVING. Found drain pump intermittently draining and then humming. Used vacuum to try and clear out the drain hose of any possible clogs. Drain was free of debris. Inspected flood switch and it was good. new drain pump WD26X23258 and clamp kit WD35X10382. Ordering clamp kit and will return with drain pump plus all other parts JIC to complete the repair. No leaks detected. ; ordrng 1 WD35X10382 (Clamp kit)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78736
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for burners not igniting. Test unit and found bad spark module. Replaced module test unit and unit test good job complete. All burnes igniting correctly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Wesley
Job Details: 06/26/2021
Arrived onsite and found dryer would not heat and timer would not progress. Found l2 providing one power at wall. Advised customer to have electrical supply corrected to repair dryer. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site to install previous diagnosed parts. I gained access to the controls and replaced the hv control and the led board. I powered the unit on and tested all functions. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/26/2021
"Arrived on site for Dryer is loud and noisy when i turn it on. Removed back panel and found blower wheel secured on motor. Removed drum and found belt extremely loose allowing the idler pulley to make contact with the drum while it spins causing the noise customer is hearing. Found front panel had large dents at base of left and right side making drum not seat properly. Found all four leveling feet missing. Ordering front panel W10806345, 4 leveling feet 3392100, and idler pulley WP691366 and will return with all other parts (blower wheel, roller repair kit (belt inside), and motor to complete the repair. Requested customer to purchase a new vent hose due to the current vent hose installed beginning to fray at the edges where it mounts to the wall and back of dryer. ordrng 1 W10806345 (Front panel) and 1 WP691366 (Idler Pulley) and 4 3392100 (Foot)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Leander, TX 78641
David S
Job Details: 06/26/2021
"Arrived on site for fridge not keeping temperature properly. I found service pointer w113229116c. I followed the service pointer and found the hv control software on version 6.0.0.0 instead of version 7.0.0.0. The office will reschedule when we have an eta on the part. I spoke to the customer about defrosting the unit 24-48 hours before the return visit. ; ordrng 1 W11167902 (Rc Evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on site for water leaking in the rc compartment. I inspected the unit and work area. I found the drain pan clogged with ice and the drain tube as well.I cleared the ice from the drain pan and cleared the drain tube. I found the rc evaporator draining properly now.
We serviced a
KENMORE RANGE
Model 911.9340299
Near Georgetown, TX 78626
Lou
Job Details: 06/26/2021
"Arrived on site to inspect range burner not working. Upon further inspection, I tested the burners and found the back left burner would not heat on a low setting. On the low setting, it was too hot. I inspected the switch and found the switch had shorted out. I removed and replaced the switch and tested and unit is operating as designed. I left the old switch with the customer. Job completed."
We serviced a
MAYTAG MICROWAVE
Model MMV1174FZ0
Near Cedar Park, TX 78613
Wesley
Job Details: 06/26/2021
Arrived onsite and found burnt potato symptom with extensive smoke damage and blown cavity thermostat.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2342LF3
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
Arrived on site for refrigerator leaking water from dispenser and water was turned off to unit. Gained access to inlet valve and found insulation broken down on back side of unit and leaking moisture ( see SD-QUICKPIC)Placed towel down behind unit and side of cabinets.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Kyle, TX 78640
Leonardo
Job Details: 06/26/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit for leaks no leaks present unit working correctly job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25FGBL04
Near Georgetown, TX 78633
Jonathan
Job Details: 06/26/2021
"Arrived on site to install previous diagnosed part. Removed failed fan and installed new. Found same results. Measured voltage and polarity. Found 120 volts and correct polarity. Contacted parts department and found another fan motor available. Picked up new fan and installed. Found fan motor working. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78729
David
Job Details: 06/26/2021
"Arrived on site to diagnose washer that was making loud noise when in use. Performed diagnostic on unit and checked for error codes. Found error for off balance load. Checked gearcase and found gearcase oil all over the bottom of the unit. Oil had seeped into the belt as well. Replaced gearcase, hub, belt and cam to resolve. Tested unit after calibration. Found unit working as designed with no water leaks found. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/26/2021
Arrived on site for RACKS ARE FALLNG DOWN - UPPER RACK ONLY ON BOTH SIDES - ENDS COMING OFF SEEMS TO BE BROKEN. Found wheels had broken loose from adjusters. Removed adjusters and installed new adjuster kit. Reinstalled rack and rack pulls in and out as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM02
Near Leander, TX 78641
David S
Job Details: 06/26/2021
Arrived on sit for rc leaking water. I inspected Ted the unit and work area. I found the rc drain pan full of clear ice. I cleared the ice and found it not draining. I gained access to the drain tube and found it clear of debris. I steamed out then cabinet drain tube and found the water barely trickling out. I used a long piece of wire and found it would only travel about 1 foot into the cabinet drain tube and then was stopped. The drain tube in the cabinet has collapsed causing the drain pan to back up.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78748
Leonardo
Job Details: 06/26/2021
Arrived on site to test unit for unit turning fan on its own. Test unit and found unit turning on due to sensor getting over temp. Unit will turn off automatically after it cools off job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/26/2021
"Arrived on site for CSI Cooktop not heating. Flames igniting as designed. All burners and flames are good, even, and burning blue. Inspected offices and they are all correct. All caps were sitting evenly on burner heads. Will follow up with Whirlpool tech line next week to report the customer complaint to see if theres anything else they recommend to allow the customer to boil water more quickly. Job completed."