Arrived onsite for a refrigerator making a loud noise after the filter was replaced. I found the customers new filter causing the housing to hammer when water was dispensed. I replaced the filter and the unit is dispensing properly. Call complete.

"Arrived on site for washer not starting correctly and making clicking noises. Upon arrival confirmed issue and found f5E2,e3 & F8e3 in diagnostics. Upon further testing I found control would intermittently shut down the green diagnostics led on control even though a stable 120(correctly polarized) outlet never tripped or lost power. Found lidlock working within manufacturing specs. Also found unit randomly turn8ng itself on random cycles.

Arrived on site for refrigerator making odd grinding noise randomly. Upon arrival confirmed issue and sound complaint coming from dampener motor when activated. I installed WPW10594330 dampener control.Call complete

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not drying. Tested thermostats and passed. Tested the flame sensor and igniter and where out of range. Replaced both and retested unit is now operating as designed. Job completed

"Arrived on site for oven, inspected unit and work area. Customers complaint was after freeze and power outage oven. Would not respond to any commands. I powered unit off and back on and then unit stared to work as designed.

"Arrived on site for a washing machine that has an issue with the lid lock and controls. Inspected unit and work area. I got some advised the unit just makes a clicking sound and will not actually turn the unit on. Did confirm the customers complaint and attempted to run the unit into diagnostics. Found the unit would not go into diagnostics. Disassemble the unit and Checked resistance on the drain pump. Found 1.9 ohms of resistance indicating a short. Checked resistance through the latch and found the latch was also out of range. Advise the customer they would need a new latch, drain pump, and control for repair. The customer advised that he did not want to pay for that much on a washer that was just out of warranty. He is going to contact whirlpool to see if he can get further assistance or he will just buy himself a new washer. Call complete."

Arrived on site for no cool. Powered unit on compressor powered on no frost forming on inlet of evaporator found heat exchanger line heavily corroded diagnosed a leak in the system parts unavailable due to age

Arrived on site for to install parts previously diagnosed. Installed new fan blade and motor. Tested and its now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to test install previously diagnosed regulator and knob, installed regulator but the connection going into the regulator is the wrong size, contacted tech line per whirlpool contractor will need to fitting and complete installation SR#7735794579 contractor will get proper fitting and complete installation, advised customer that knob is cosmetic and no longer covered under warranty, advised customer to contact Jenn air to see if they can replace it for her replaced knob

Arrived on site to test unit for cooktop and oven not working. Found L2 burnt on power cord side caused by in proper installation as retention nuts were extremely loose causing arcing. Replaced power cord and terminal block. Cooktop now working properly. Heated oven to 350 with no issues.

Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Came home and water was on the floor towards the right side of the unit. Since then customer has run unit about 3 times to duplicate and isolate issues. Has not had any issues since. Ran diagnostics and tested. I could not duplicate any issues either. Unit was functioning and no signs of leaking. Customer will monitor. Job complete

Arrived onsite for washer shaking and off balance. Upon arrival inspected unit. Pushed down on tub and found suspension obviously failed. Tub would bounce up and down loosely. Replaced rods and tested. Unit is now functioning properly. Job complete .

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found customer had replaced disposal and the knockout plug was still intact. Removed plug and tested. Unit is functioning properly.

"Arrived onsite for occasional f8e0 error code and advised that the fan speed error usually indicated a failing speed sensor. And the issue is degenerative.. Completed repair and tested, unit is now operating as designed.

"Arrived on site to inspect refrigerator with broken ice maker. Upon further e, I found the ice maker arm hanging down and had come disconnected from the ice maker. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for dishwasher not finishing cycle. Ran unit in diagnostics mode and found no issues. Called in talked to Susie and she said that the diagnostics did test the heating circuit. Gain access to the control board and found a burnt mark next to P9 which is one side of the heating element. The heating element ohmed out at 15 ohms specs 10 to 30 ohms. It was good. Replaced the control board and tested unit. Informed customer that the main harness is brittle and may need to be change out going forward. No water leaks detected during service.

Arrived onsite for a washer that is not draining. Upon arrival I put unit into diag mode and tested the drain pump and found that the pump was not operating properly. Upon further inspection I found no clogs in the hoses. I replace the pump and tested the unit and found unit operating as designed no leaks. Job complete

Arrived onsite for clothes not coming clean and found failed actuator stuck in spin. Replaced actuator to repair. Unit is now operating as designed.

Arrived onsite and found unit operating with failed drain pump. Completed repair and tested. Unit is now operating as designed. All checks good.

"Arrived on site to inspect dryer damage and shaking during use. Upon further inspection, I found the top panel badly dented at the front of the panel and several scratches in the middle of the top panel (photos). The customer had some clothing inside the unit and I tested the unit with the clothing inside. I found the unit vibrating, but was normal considering the clothing moving around inside the drum and the u;it is operating as designed. I referred the customer to the manufacturer customer service for assistance in getting the top panel replaced.No lint observed during service, job completed."

"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection l I tested the burners and found none of the ignitors would arc. I pulled the unit out and tested the spark module and found it getting voltage but not providing voltage to the ignitors. I removed and replaced the spark module and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to diagnose a dryer that is taking too long to dry. Tested unit and found clogged external venting preventing proper airflow through unit. Advised customer on findings and venting issue will need to be resolved prior to using unit.

Arrived on site to diagnose a washer that is not cycling properly. Found bad tub bearing in unit along with counter balance issues.

"253.9266411 Arrived to over-temp alarm. I tested the temperature and it was -5?F. I found the compressor would immediately start up after interruption of power, and should have tripped the start device. The compressor drew .94 amps, but throughout the entire service call and near the low shutoff temperature, it ran continuously. The customer reported the compressor runs nearly constantly as well. The compressor has lost a significant amount of ability to move refrigerant and the only repair would be to replace the compressor and the customer did not want to invest in this unit due to age.

"Arrived to inspect no spin. The unit had F7E1 stored and the basket was difficult to rotate and made a grinding noise when turned by hand. Initial assessment was failed bearings, but inspection of the gear case area revealed the cam assy had failed. I removed and replaced the cam and re-calibrated the control. The unit operated as designed in manual and automatic modes. Drain safety strap attached. No leaks observed during service.

Arrived onsite for a refrigerator not making ice or dispensing water. I found no water getting past the filter housing. The customer had a new filter and housing. I changed the filter and the unit dispensed about a gallon of water and slowly stopped dispensing water.I replaced the housing and the unit started working as designed. I explained to the customer to monitor the icemaker to see if it will harvest. Call complete. /

"Arrived on site and inspected dishwasher and found overfill tray is full of water. After clearing Found incoming water valve connection is leaking, Tightened water connection and started a wash cycle and it is no longer leaking. Sent video to KB/service management.

"Arrived onsite for a no heat dryer. I found the thermal cutoff open causing the no heat. I found everything else working as designed. I installed the thermal cutoff kit, vacuumed the lint, and tested the dryer. I found the dryer cycling between 125-170 degrees on the high setting and working as designed. I tested the dryer vent and found it partially restricted which caused the issue. I advised the customer to not use the dryer until the vents have been cleaned. Call complete.

"Arrived on site to inspect refrigerator water dispenser not working. Upon further inspection, I tested the dispenser and it failed to dispense water. Customer advised they replaced he filter and purged the system and then went to get some water and it wouldnt dispense. By disconnecting the inlet water line from the filter head I tested the valve at the back of the unit and found it dispensing water. I removed and replaced the filter head and dual valve and retested and unit is operating as designed. I recommended the customer their filters directly from the manufacturer or one the local box stores that get their supply from the manufacturer and not from the internet. No water leaks observed during service, job completed."

"Arrived on site to diagnose oven that had lost power during self clean. Removed panel and found thermal fuse was open and head overheated. Provided estimate for new thermal fuse, Replaced fuse and tested. Verified unit working properly, no error codes. Repair completed."

"Arrived on site to diagnose range with gas smell when in use. On arrival checked for leaks and odors on both cooktop and oven. Found no LP odors anywhere on unit. Checked igniter and manifold and found no leaks present. Ran unit and found no abnormal flame sizes or qualities, all flames healthy with no indication of gas leak saturation. Tested burner and found all working properly. Advised customer of findings. No repair needed due to no verifiable leaks or improper operation.Repair completed."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the dual water valve and tested the unit both for water dispensing an ice fill testing. Both worked as designed with no leaks present. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the vent motor and tested the unit. Still had the same issue. Removed all of my loads off of the control trying to determine what part of the machine was causing the issue and found that no loads removed would get the unit to start any kind of cycle or drain. Replaced the user interface and tested the unit. I still have the same issue with the new user interface. I called Whirlpool Techline and spoke to Rob SR# 7735795276. He had me check voltage. Found voltage drop to 50 V at the control as soon as power was restored. He advised that the issue was with a floating neutral and that this was completely an electrical supply issue.

"Arrived on site to diagnose range that had tripped breaker. Talked with customer who said unit tripped during preheat 1 time, and has not repeated since. Examined unit and tested 2 preheat cycles for bake and broil, no issues found. Advised the range is on a GFCI breaker, which is known to be problematic with new appliances. If issue repeats the builder should be consulted to change to an updated breaker. Call complete."

"Arrived on site to inspect oven not heating. Upon further inspection, I found the unit had power and when tested on bake, the unit would not heat. I pulled the unit from the wall and tested the elements and both were good. I tested voltage to both elements and neither were getting voltage from the control. I tested the thermostat and found it open. I removed and replaced the thermostat and retested and unit is operating as designed. Job completed."

Arrived on site for range not heating in oven properly. Upon arrival confirmed issue and found bake element fried and burnt into multiple pieces I made repair. Found oven preheating and working as designed after testing. Call complete

Arrived on site to test unit for error f7e2(variable speed motor failure). Found water line was pinched preventing from filling. Also found a piece of drywall underneath over flow switch. Repositioned water line and now filling properly. Also removed dry wall piece. Motor still not engaging. Recommend sump replacement. ; ordrng 1 W11460946 (Sump)

Arrived on site to test unit for intermittent defrosting. Found compressor was extremely hot and pulling 1.6amps. recommend replacing compressor. Needing 2hrs on return visit. Ordering sealed system components and office to reschedule. (R600a). ; ordrng 1 W11578031 (Compressor) and 1 W11567409 (Control) and 1 W11567410 (Tube) and 1 WPW10143759 (UV) and 1 W10913906 (Access) and 1 Lockringkit (Lock ring kit)

Arrived on site for dishwasher not draining and poor washing performance . Ran diagnostics. Got wash motor and heater error codes . Element is energized at end of cycle . Ordering wash motor . No water leaks detected at time of service. Call to set return. ; ordrng 1 W11025157 (Sump and motor)

"Arrived on site for a refrigerator that is making a buzzing noise and its not going either section. Inspected unit and work area. The customer advised that the unit completely went out several days ago and has been making a buzzing and a clicking noise and does not actually cool. The customer had the unit unplugged and I plug the unit in. Found the unit over camping and then shutting off. Replaced the start device and still have the same issue. Ordering sealed system components including a compressor, drier, access valves, and refrigerant. The office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT)"

"Arrived on site to follow up on refrigerator that was not cooling, after sealed system repair was performed. Found internal compartments at room temp. Compressor was running on high, and hot. Checked machine compartment for dye and still found dye on suction line. Recommend we repressurize with nitrogen, replace suction line and check cabinet for leaks / compressor damage. Wiped down all lines to make sure we can spot new dye vs old dye from last leak. Ordering parts for repair. ; ordrng 1 W11578047 (Suction Tube) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 W11574734 (Compressor) and 1 R600 (R600 kit)"

Arrived on site to diagnose a dishwasher with an intermittent leak. Found lower sprayer split and to loose on pump. This is causing water to be sprayer under inner door panel. Sprayer will need to be replaced to complete repairs.

"Arrived on site for refrigerator not dispensing ice, making water correctly. Upon arrival confirmed issue. Found inlet valve failing as well as filter housing. Replaced valve and rescheduled customer to complete repairs with new W11194438 housing.; ordrng 1 W11194438 (Housing)"

"Arrived on site for dishwasher not turning on. Upon arrival confirmed issue and verified unit had stable voltage. After further disassembly I found door switchs broken and not fully contacting latch due to latch also failing. Reschedulec customer to complete repairs with WD21X10261 (switchs)2x, WD13X10003 latch.; ordrng 2 WD21X10261 (Switchs)s and 1 WD13X10003 (Latch)"

Arrived on site for door mullion not latching. Upon arrival inspected unit. Mullion is good. Door hinges and door are also good. Found the front right roller cab has failed causing the unit to be un level. Raised the left foot so that unit can be temporary leveled until we return so that the door closes properly. Need to replace right roller cab. Office to reschedule ; ordrng 1 WPW10515762 (Right roller cab)

"Arrived on site and inspected washer and found it is full of water and clothes. Found drain hose is broken, Removed 30 gallons of water and was able to see underneath water and drain pump has failed and gear case has failed. Will need to bring back, Control board, control panel, motor assembly, gear case, drain pump, wash plate, slider, clutch, lower harness. ; ordrng 1 W10876600 (Drain pump) and 1 W10802689 (Hose) and 1 W10902814 (Washplate) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11409746 (Harness)"

Arrived onsite for Ice Machine not producing ice. On inspection checked water pressure and it was good. The cooling plate frosted over but no water was coming out. Gain access to the pump and it was extremely hot. Next I pulled the water pan and it was not attached to the back of the unit. Once I removed it the water pan I could see that the insert was pulled out of insulation where the screw attaches the water pan to the back of the unit. Then I was inspecting the rest of the water pan and the drain pump was not all the way on. Inspecting where the drain pump and noticed it was broken where it attaches at. Ordering an new water pan and drain pump. No water leaks detected during service.; ordrng 1 W11614100 (Water pan) and 1 W11542868 (Drain pump)

Arrived onsite for a dryer not heating. I found the thermal cutoff open causing the issue. Ordering W10900067 CUTOFF-TML. Office to RS.; ordrng 1 W10900067 (CUTOFF-TML)

Arrived onsite and determined the handle is loose. Will require 2 man to access and replaced the handle as the door will need to be removed. Advised customer on status. Was able to determine that the door skin is serviceable but not replaceable at this time. Office to reschedule. ; ordrng 2 W11299811 (Door trim)s and 1 Loctite and 1 2techs

"Arrived on site to inspect refrigerator REF motor is louder, freezer not holding proper temp, measured fill not working. Upon further inspection, I placed the unit in diagnostics and tested. I found the RC evap fan motor making a noise as if it were about to stop functioning. Customer advised the measured fill isnt working properly again and instead of 8 ounces of water, theyre only getting approximately 4 ounces. I tested the ice maker and it is operating as designed. I tested all components listed in the tech sheet and all are operating as designed. I found the right door gasket torn at the top left corner. Also found the RC evap drip pan badly warped. I am ordering the RC evap motor/harness, RC evap drip pan assembly (per service pointer #W11092686), SHIMS, and CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-AUTHORIZATION and will return with all prescreened parts.mupon return service, I will replace the UI, HV control, RC evap motor/harness, RC evap drip pan, and right RC door gasket. No water leaks observed during service.; ordrng 1 W11087438 (RC evap motor) and 1 W11457241 (RC evap drip pan kit) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 4 SHIMS (SHIMS)s and 1 CNOTE (AUTHORIZATION)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, the customer advised that the unit is leaking water again and showing the error code F8E4. I placed unit in diagnostics and found error codes F9E2, F8E4, FAE2 (F10E2). Cleared the codes and removed the toeplate and continued with testing. I found the drip tray full of water and emptied it. Once the unit began to wash, I found water leaking at the back of the unit. I opened the unit door to stop testing and pulled the unit out and closed the door to continue tested. I found the unit damaged at the top back left corner of the u;it and the tub seal broken causing the water to leak at the top corner and bottom corner (photos). Also found water damage on the floors (photos) and cabinet walls (photos). Also, when the motor came on I heard it make a loud moaning noise as if it were struggling to push the water through the manifold. I advised my customer of my findings and advised to not use the unit until repairs can be made. I unplugged the unit for safety (photo). I could not turn the water off as its connected to the sink as well. I am ordering the tub, main control and will return with all prescreened parts. Returning tech to replace the tub, main control, sump/motor assembly and vent assembly, as well as, transfer all other parts from the old tub to the new. ; O-emld tckt"

"Arrived onsite for a refrigerator that is not making ice and the ice it does make clumps together and the pressure issues was not resolved. Upon inspection I found that the ice door was leaking warm air causing the clumping, the rh door gasket was torn all the way through. I am ordering the gasket ice door and the ice maker to take care of the ice clumping and production issue and some adhesive to seal up the drain tube if needed. I am returning with freezer harness,icebox fan, and heating. Office to reschedule.; ordrng 1 W10917313 (GASKET-DOR) and 1 W11189145 (DOOR-ICE) and 1 W11557000 (ICEMAKER) and 1 W10841140 (ADHESIVE)"

Arrived on site for a refrigerator that is not dispensing ice inspection I found that the ice bin auger coupler was damaged and would not stay in place the the dispenser was in use causing the issue. I am ordering the ice din at returning; ordrng 1 W11185686 (Ice Bin)

"Arrived onsite for washer making a loud noise then not functioning. Upon arrival inspected unit. Put in diagnostics and found u stored error code. 7/4 basket re-engagement fault. Ran auto test and unit failed at spin cycle. Only the washplate would turn slightly and there was a grinding sound. Inspected underneath unit and found slider failed. Will need slider replacement. Clutch and rotor worn. Ordering slider, clutch, rotor ,stator , gearcase and washplate. Office to reschedule. Will need AUTHO.; ordrng 1 AUTHO (AUTHO) and 1 W10902814 (Washplate) and 1 W11449841 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Cluch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found compressor not running and start device clicking. Replaced start device with truck stock W11615506 . Powered unit and made no difference, compressor is locked. Ordering compressor replacement. Ordering compressor, dryer, access valve, nitrogen and R600 kit. Spoke to CS , trying to expedite compressor. Office to contact customer if logistics changes. ; ordrng 1 W11614224 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

Arrived onsite for refrigerator not cooling properly. Found clogged drain line. Water was backing up and re-freezing. Cleared line. Tenant also mentioned ice maker not working. Tested ice maker and motor is locked.; ordrng 1 4317943 (Ice maker)

"Arrived on site for refrigerator with problems, inspected unit and work area. Customers complaint was interior lights out and power only on the user interface. I tested the deli drawer and pulled it out and looked good. I also inspected the deli harness and was in good condition. I removed the kickplate to pull unit out and found a cardboard paper blocking the. Evaporator and full of dust. I removed it. Called techline and spoke to Bruce SR#7735783243 and ran several test and they all passed. He recommended to replace Orion board and LED control. ordrng 1 W11087200 (Inverter-Box)"

"Arrived to inspect noise. There was a clunk/banging sound heard whenever the compressor would shut off. I found that the compressor would overheat and trip the thermal overload in the start device and cause hot cycling, causing the compressor banging noise. The compressor will require replacement. No leaks observed during service. ordrng 1 5304507767 (Compressor) and 1 WPW10143759 (Dye Drier) and 1 TJ90SF8404 (Service Port) and 1 GCO (Tech CG only) and 1 SealedSystem2hours (2 hours) and 1 Schedulewith370192 (Schedule with 370192)"

"Arrived to inspect no agitate. I found the gear case seals had ruptured and there was grease and oil on the splutch assy. The excessive force caused the recently replaced shifter to fail and I warrantied it. Due to the recent service and same failure, ordrng 1 W11454738 (Gear Case) and 1 W11212745 (Actuator)"

Arrived onsite for a range that had to malfunctioning burners on the left side. Upon inspection i found that the burner worked properly at further but upon further testing they did fail. Due the intermittent nature of this issue I am ordering the wiring harness and the 2valves. ordrng 2 5303935305 (VALVE)s and 1 316219019 (WIRING HARNESS)

"Arrived onsite for a 5 door refrigerator that is having defrost issues and to install parts ordered for previous visit. Upon inspection I found that the pantry ui was inoperable upon further inspection of said ui I found that it had water damage and corrected, this is the Source of the customers issues.the Source of the water leak is coming from the ice dispenser the ice door will have to be replaced And the only Course of action Its to replace ui, main control, pantry ui, ic door and the evap fan harness Power supply control and the pan harness as well.ordrng 1 W10830278 (CNTRL-ELEC) and 1 WPW10503833 (Pan CNTRL-ELEC) and 1 W11170612 (HARNS-WIRE) and 1 W11387386 (Ui) and 1 WPW10577864 (DOOR-ICE)"

"Arrived on site to install motor parts to resolve dryer not starting motor. Installed belt nut and retained. Tested unit and found its still just thumping and not starting. Measured voltage at control relay, and found 6v max going to motor and stopping. Tapping the relay let's the unit start, indicating failed relay. ; ordrng 1 WPW10536008 (Control)"

Arrived on site to replace previously diagnosed parts. Disassembled unit and when replacing pantry UI harness noticed wires entering cabinet were broken within insulation. Removed a bit of insulation and exposed where wires were broken. Spoke with Techline and no further repairs recommended as issue is irreparable. Provided customer with SR# and advised to contact extended warranty. Job complete. SR#7735780902

"Arrived on site and found apartment resident is experiencing detergent dispenser not opening. Replace detergent dispenser, job complete"

"Arrived on site and inspected dryer and found heating element has failed, after replacing element dryer is now heating again, took picture. Also found airflow is restricted showing on airflow meter, took one picture. Recommended to homeowner that dryer not be used until vent to the exterior has been cleaned/cleared by a service, job complete"

Arrived on site and found customer has a video of washer being noisy. Washer has older style folding surface that covers the washer and dryer. Removed this and washer top and rear panel and ran a diagnostic cycle and then a normal drain and spin and washer was quiet and ran normal. Spoke with techline and sent videos to whirlpool through documentation form on service matters. 7735783853

"Arrived on site and found wash motor has failed, replaced it and dishwasher is operating properly, job complete."

"Arrived on site , replaced element in dishwasher for SP . Ran diagnostics per WP specs. No water leaks detected ar time of service. Job complete ."

Arrived on site to test unit for damaged front panel. Replaced front panel test unit and unit test good job complete.

Arrived on site to replace control board and vent and sump and motor. Replaced all parts test unit and unit test good job complete.

Arrived on site to test unit for not drying. Test unit and found F7e1 error code. Found heating element working unit test good job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

"Arrived on site to replace outer glass. Replaced outer glass W11600222, and name plate W10839793. Job complete"

Arrived onsite for off balance complaint. Tested unit. No error codes. No out of round. Spins perfectly empty. Optimized leveling. Advised customer on findings and use and care. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and serviced unit according to diagnosis. Disassembled and replaced condenser filter. Cleaned condenser and surrounding cabinet thoroughly. Reassembled and tested. All checks good. Unit is now operating as designed. Advised customer on repair and on use and care.

"Arrived on site and found Tub and basket are not centered, after correcting this discussed correct loading for this model and detergent usage with customer. showed customer how it spins and how important it is to have balanced loads, job complete"

"Arrived on site to diagnose a dryer that is not starting. Found thermal fuse open preventing unit from operating. Replaced t-fuse under 1yr AEX warranty, and tested unit. Found all is functioning properly at this time."

Arrived on site to diagnose a washer that is not cycling properly. Found capacitor failed preventing motor from running. Replaced capacitor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a dryer that is not turning on. Found failed timer and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site for dishwasher not draining and error F9E1. On inspection found the drain pump not draining the Unit. Gain access to the pump and found the pump sized up. Replaced the pump and tested it in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

Arrived onsite for oven not heating to preset heat sitting. Set the oven to 500? the customer cooks biscuits at that temperature. Used the temperature feature on my multimeter to show the customer that oven will go to 500?. It took 22 minutes to get to 500?. Information the correct that to wait 25 minutes before she buts any thing in the oven to bake at 500?. The unit is operating as designed.

"Arrived on site to install previously diagnosed and ordered part. Due to the ongoing WiFi issues with the control panel, I removed and replaced the panel and assisted the customer in reconnecting the unit to WiFi. I had to call the manufacturer wifi team for assistance. Once unit was reconnected, the manufacturer performed a software update. Unit is operating as designed. Job completed."

"Arrived on site for washer needing replacement of lid, hinge elbows, screws, and bumpers. Upon replacement of parts I reassembled and tested unit. Found lid closing/latching as designed. Call complete"

"Arrived on site , found vent broken . Replaced vent piece . No other issues found with wall oven . Job complete"

"Arrived on site. Found no issue with door hinge,gap on left side of fresh food door,remolded gasket all around door closed door checked seal good."

"Arrived on site for unit not freezing. Replaced defective compressor,drier and main control,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for loud noise. Ran diagnostics found loud noise while compressor running,removed bottom kickplate found cap tube vibrating on copper tubing and master switch housing. Adjusted cap tube away from all tubing and housing noise no longer present"

"Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and check the heater after step six that turns on the heater. Found the heater hotter than the water temperature inside of the unit. Ran the test again and had the same result. I did advise the customer the heater is working and explain that they will need to use rinse aid in the dishwasher to help with the drying process. Went over other options to help with the water temperature such as high temperature temperature wash, sanitation rinse, and extended heat dry for optimal drying. The unit is working as designed. Call complete."

"Arrived on site for a washing machine that is going off balance and is not completing loads. Inspected unit and work area. The customer advised that it does complete certain cycles but it does not complete others. I asked the customer which kind of loads the unit doesnt complete. The customer advised that it does not finish the cycle on wash is that include blankets. I asked the customer if regular clothes cycles generally complete and he advise that they did. I explain to the customer that the manufacturer does not recommend quilts, blankets, sleeping bags, or other materials such as. I explained the reason for this is because those types of materials absorb so much water and any movement of those materials inside the washer can cause off balance loads because of the weight distribution. I advise that most of those items, the whirlpool experts recommend taking to a laundromat. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test and the unit ran as designed. I advised the customer that their machine is working as designed but did warn them about washing those types of materials due to the likelihood of going off balance and not completing. Call complete."

"Arrived on site for a dryer that is not advancing during time cycles. Inspected unit and work area. The customer advised that no matter what cycle they put it on either timed or otherwise, the unit will dry the clothes but the timer does not advance. Tested the unit and confirm the customers complaint. Replaced the timer and tested the unit. The unit began working operate as designed. Call complete."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the water level sensor, reservoir drain pump, recirculation pump, and lower harness and test of the unit. The unit began to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete."

Arrived onsite for an ice machine that had only made a small amount of ice after the cutting grid was replaced on the previous visit. The customer stated when she checked the bin this morning it was almost full. I found the ice bin filled up to about an inch below the bin thermistor and still producing ice. I found the cubes full. I watched the machine complete a cycle and found it working as designed. I did find the evaporator thermistor wire hanging in front of the evaporator plate behind the cutter grid and ice could have possibly getting caught on one of the wires. I rerouted the wires to move them out of the way. The machine is working as designed at this time. Call complete.

Arrived onsite for a refrigerator not making ice. I found the FC getting well below harvest temp. I cycled the ice maker and it went thru harvest but didnt fill. There was 123VAC at the fill valve but the coil was not energizing. I replaced the fill valve and tested again. The ice maker completed the harvest cycle and filled with water. Unit is working as designed. Call complete.

Arrived onsite for a dishwasher that is leaking from underneath. I found out that the customer was trying to use Dawn hand washing detergent in the machine causing it to sun and water to run over the front tub seal. I cleared the suds and tested the machine in the diagnostics cycle. There were no stored error codes. It works as designed and there were no water leaks present at the time of service. I went over correct detergent use and use and care for the machine with the customer. Call complete.

"Arrived on site to test unit for tripping breaker, tested unit found neutral and ground or wire together causing breaker to trip, wired unit properly and tested, unit is running as designed and breaker is now not tripping job complete"

"Arrived on site to test unit for dispenser door not opening, tested unit found not opening, replaced dispenser and tested, unit is now functioning properly, advised customer not force dispenser door closed if the detergent is restricting it, job complete"

Arrived onsite for a range with the front right burner not lighting correctly. I found the ignitor sparking but in the wrong direction for the burner to lite correctly. I was going to adjust the ignitor but the phillips head of the ignitor screw had been stripped. I changed the burner head and tested. The burner is lighting correctly and is working as designed. There were no gas leaks present at the time of service. Call complete.

Arrived onsite for a washer that is not spinning the clothes out correctly. I checked stored error codes and had an F8E1 long fill and an F0E9 off balance pause. I found the hot water valve turned off at the wall. I turned it on and tested the machine in auto diagnostics. The machine completed the cycle and worked as designed but when the washer hot water valve was open the leak detector in-line solenoid valve the customer has mounted after the wall valve that the fill line connects to was making a loud humming noise and I suspect this is why the wall valve was turned off. I explained to the customer to have it checked. I explained that both valves have to be open for the machine to work properly. I also went over piling the clothes in the washer to prevent tangling and off balance pausing. Call complete.

"Arrived on site to test unit for not starting, tested unit found all components tested good no error codes stored, in system, customer stated it happened once and it has been running good, possibly an user error, advised customer to read through owners manual, at this time unit is functioning as designed, no leaks detected job complete"