Service History 729

Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site for no ice condition. The units sealed system is working properly. Here’s what happens, the unit fills with water extremely slow, then the water circulates for about 1 1/2 minutes, then it harvests for about 4 minutes, and this just keeps repeating on and on and on. The unit needs a water valve and a recirculation pump and possibly a control board. Customer is requesting first call of the day if possible.; ordrng 1 CNOTES and 1 CUSTOMERREQUESTFIRSTCALLIFPOSSIBLE and 1 LOWESCOSTAPPROVAL and 1 W10814799 (cntrl-elec) and 1 W10897719 (valve) and 1 W10908287 (pump) and 1 W11034363 (CONTROL)"
Near Seguin, TX 78155
Kevin
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "The home is the gate with the white D in the center. Arrived on site and replaced door diagnosed on previous visit. This door is correct and bins will fit. Refrigerator is not hooked up to water or power, job complete"
Near Austin, TX 78723
Joseph C.
Job Details: 09/27/2019
DRYER ROPER RED4516FW0 Arrived on site for “no power to unit” complaint. Inspected unit and found 100VAC in L1 of wall plug and 118 in L2. Removed and replaced timer. Plugged unit back in and could hear sparking in wall. Shut off breaker and unplugged unit. Customer to get electrician to look at wall plug. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
Near Pflugerville, TX 78660
Scott
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site , replaced evap cover ,control, and fan motor w/ harness . Defrosted evap . Ran diagnostics all checked good . Nonwater leaks detected at time of service ."
Near Austin, TX 78738
Andy
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KSSC48QVS06 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78731
Paul
Job Details: 09/27/2019
DISHWASHER KITCHENAID KUDS30FXSS9 Arrived onsite for the dishwasher leaking at the front right corner. I checked stored error codes and found an F10E1 & F6E4. I found nothing under the float switch and it was working as designed. I found the rinse aid set to high and the customer was using a pod with rinse aid. I found the unit over sudsing and this caused water to go over the lower door seal. I went over rinse aid use with the customer. I turned the dispenser down to 1 and the unit worked as designed. Call complete.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
RANGE GE JB700SJ1SS Arrived on site for unit that will not reach temperature properly. Unit was previously diagnosed as a failed control and bacon on it. The bake element I received is the incorrect element.; ordrng 1 WB44T10104 (unit asm)
Near Georgetown, TX 78633
Jonathan
Job Details: 09/27/2019
REFRIGERATOR LG LFX25974SW/05 "Arrived on site for to install previous diagnosed. Removed torn gasket and installed new. Heated gasket with heat gun. Tested door seal and operation. Cycled ice maker and monitored cycle. All tested good, no water leaks detected."
Near Cedar Creek, TX 78612
Cliff
Job Details: 09/27/2019
WASHER WHIRLPOOL WTW4950HW1 Arrived on site to diagnose a washing machine that will not lock. Found broken lock latch assembly. Replaced latch assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Driftwood, TX 78619
Brandon
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS92EC0AS02 "Arrived on site for customer complaint of oven not working after lighting strike, found UI console was not responding, quoted customer for UI console; ordrng 1 W10741612 (cntrl-elec) and 1 W10861491 (panl-cntrl)"
Near Austin, TX 78758
Paul
Job Details: 09/27/2019
WASHER WHIRLPOOL WFW3090JW0 "Arrived onsite for the washer to replace the previous diagnosed parts. I replaced the main control and tested the unit. The unit went thru diagnostics, completed the cycle, and worked as designed. Call complete."
Near Driftwood, TX 78619
Brandon
Job Details: 09/27/2019
DRYER WHIRLPOOL 110.6513241 Arrived on site for customer complaint of dryer not shutting off after lightning strike. found faulty timer motor. Quoted customer for timer; ordrng 1 WPW10186032 (timer)
Near Leander, TX 78641
Lou
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS51EC0AS02 "arrived on site to inspect oven no operation. Upon further inspection, I found the unit display off and no response from the UI. Power to the unit was still on. I removed the unit from the wall and tested the thermal fuse and found it open. I replaced the fuse and tested the unit on Bake @350 degrees. Customer advised that the cooling fan works and they opened the unit door to cool the unit faster so the fan would turn off and that’s when the fuse went bad. I advised the customer that opening the door while the unit is hot will cause the fuse to blow. I tested voltage to the cooling fan and got 117VAC. I tested the TOD and it is good. Tested the other components and all were good. Unit operated as designed. I put the unit ack in the wall and recommended that the customer not open the door to cool the unit and allow the cooling fan to do its job and that the fan will shut off at around 170-175 degrees. Should the fuse go bad again due to customer neglect, t
Near Killeen, TX 76549
Arthur B.
Job Details: 09/27/2019
WINE COOLER KITCHENAID KUWL204ESB00 "Arrived onsite for customer complaint of wine cooler not cooling and temp alarm sounding. Unit was off when arrived. Call Techline Dustin and advised possible leak in cooling. Ordering compressor,dye drier and thermistors. Also reordering control. Dustin was unable to provide SR# due to system down. OF to R/S. ; ordrng 1 8201787 (compressor) and 1 TJ90SF8404 (PROCESS STUB) and 1 W10808108 (cntrl-elec) and 2 W11238391 (thermistor)s and 1 WPW10143759 (dryer)"
Near Austin, TX 78734
Andy
Job Details: 09/27/2019
RANGE KITCHENAID KSGB900ESS0 Arrived on site for range back burners not working. Tested and inspected unit and found dirty orifices and notches in burner heads needed to be filed to allow better gas flow. Made needed adjustments and tested unit. All operations are normal. No gas leaks present at time of service. Customer paid in full on CC.
Near Austin, TX 78733
Tyler B.
Job Details: 09/27/2019
DISHWASHER KITCHENAID KDTM404ESS2 Arrived onsite adjuster replacement. Replaced and tested good. Collected remaining balance
Near Austin, TX 78746
Tyler B.
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KSSC42FMS02 "Arrived on site for unit not cooling. Found compressor running and got to touch. Removed evap cover and found no frost pattern, small ball of ice on upper portion. Unit will need sealed system repair, unit will need,compressor, evaporator, heat exchanger, pan heater. Called and spoke with mr. on issue and requirements to repair, gave customer quote and customer agreed to quote. Was not able to collect 109.99 service fee due to wife having to leave during diagnostics to pickup children from school Parts 810.18Labor 1379.992,370.85; ordrng 1 CNOTE (OFFICE RS) and 1 COTE (4HR WINDOW ) and 1 TJ90SF8404 and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306093 (evaporator) and 1 WP2316878 (heater-pan) and 1 WPW10143759 (dryer)"
Near Georgetown, TX 78633
Jonathan
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for refrigerator, customer had accidentally inserted water filter backwards. Removed water filter and corrected. Tested water dispenser. All tested good, no water leaks detected.
Near Seguin, TX 78155
Kevin
Job Details: 09/27/2019
WASHER WHIRLPOOL MVWB955FC1 "arrived on site and found multiple error codes for lid latch. F5E1, F5E2, F5E3. After replacement washer is operating normally, ran test 52. No water leaks from connections at time of service, job complete"
Near Killeen, TX 76549
Al
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived to inspect water issues inside ff section.Checked the entire unit and only found condensation on the outside of the ice-maker and on the outside of the ice container.Unit passed all test in diagnostics and al water lines were dry at the end of service.Gasket on ice door assembly was realigned to fit the ice door.Job complete
Near Leander, TX 78641
Lou
Job Details: 09/27/2019
OVEN WHIRLPOOL WFE540H0ES0 "arrived on site to inspect oven temps. Upon further inspection, the customer advised that the unit still does not heat up to preheat. I removed the bottom panel and found the Bake element burnt in the back right corner in two different places. I removed and replaced the Bake element and tested and the unit operated as designed. Using my multimeter, I placed my thermal lead in the middle of the center rack and verified temps. Job completed."
Near Austin, TX 78737
Brandon
Job Details: 09/27/2019
DRYER MAYTAG MEDB850YW "Arrived on site for customer complaint of dryer not heating properly, found faulty element, I replaced element, unit tested good. Collected payment on cc.Parts 99.18Service 115.00"
Near Lago Vista, TX 78645
James
Job Details: 09/27/2019
DISHWASHER MAYTAG MDBH965AWB Arrived on site and found unit has water standing. Tested drain cycle and found unit drains very slowly after a short burst. Cleaned out water and found filter and sump completely caked with build up and trash. Cleaned out and tested operation. Unit is now draining and I instructed customer to run a couple of cycles with dishwasher magic to break up and clear out remaining build up in filter. Job complete
Near Paige, TX 78659
Cliff
Job Details: 09/27/2019
DRYER LG DLE7050V Arrived on site today no say dryer that smells like it’s burning. Tested unit and found overheated wiring on heating element assembly. Replaced wiring and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78633
Thomas L.
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Removed and replaced noisy wash motor. Control board is pulsing motor off and on and control will need to be replaced. All water connections were dry.; ordrng 1 W11305297 (CONTROL)
Near Austin, TX 78739
Leonardo
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for unit not getting power. Unit had no power pulled control panel off. Found fuse was burned out. Replaced fuse at 86.42 and labor at 209.99 total before taxes 296.48. Tested unit and unit heating correctly job complete.
Near Austin, TX 78746
Tyler B.
Job Details: 09/27/2019
WASHER MAYTAG MVWB980BG0 Arrived on site for unit giving f51 error after repair. Found bolt for rotor hand loose. Removed and checked connections and re installed and righted and tetsed good. No leaks
Near Kyle, TX 78640
Kevin
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and found customer experienced constant water flow from inlet on the left-hand side of the tub that overflowed dishwasher. Could not duplicate experience but replaced incoming water valve to prevent possibility of reoccurring. No water leaks from connections at time of service, job complete"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of unit tripping breaker ran diagnostic test cycle, unit tested good, ran a hour wash with heat dry and advised customer to call me if any problems, I didn’t hear from customer, unit tested good."
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
VENTHOOD WHIRLPOOL KXD4636YSS0 "arrived on site to inspect venthood. Upon further, I found that the venthood is a downdraft and the unit would not risen when pressing the control button. I tested the button, but did not get good ohm readings and the switch came apart while attempting to put it back in its space. I was able to get it back together and reinstalled. I verified voltage coming into the unit. I advised the customer that I am ordering the control switch and will return with the switch kit and motor. Scheduled return service for 10/01/19.; ordrng 1 W11230930 (SWITCH-PB)"
Near McGregor, TX 76657
Chase
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS51EC0AS05 Arrived on site to diagnose was bad control board replaced part ran unit put test mode everything worked
Near Austin, TX 78747
Leonardo
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace panel. Replaced panel & found the screw was stripped for the handle. Need to order new handle screws and new nut for handle screws. Part research ; ordrng 1 NEEDRESEARCH (NEED RESEARCH ) and 1 NUT (NUT) and 1 SCREW (SCREW)
Near Lorena, TX 76655
Chase
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose ice maker The fill line was just not in the icemaker properly readjusted it put tub back in let the icemaker fill with water filled and dumped properly
Near Gatesville, TX 76528
Arthur B.
Job Details: 09/27/2019
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer dripping on near dispenser. Found solenoids on valves not closing. Removed and replaced valve assemblies. Reassembled and tested. Water no longer drips. All water connections were dry at time of service.
Near Buda, TX 78610
Leonardo
Job Details: 09/27/2019
COOKTOP WHIRLPOOL ACC6340KFW00 Arrived on site to test unit for wires melted. Found melted wire to harness. Will need to order new Main harness W10845395 and coil harness W10845396 and W10828616 x2 element and W10828617 x2. Will need 2 hours office to reschedule. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 2 W10828616 (SMALL ELEMENT )s and 2 W10828617 (BIG ELEMENT )s and 1 W10845395 (MAIN HARNESS ) and 1 W10845396 (COIL HARNESS)
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2019
VENTHOOD KITCHENAID KVUB606DSS2 Arrived on job for complaints of noise. Tape from box loose. Corrected issue with additional tape.
Near Austin, TX 78722
Joseph C.
Job Details: 09/27/2019
RANGE KITCHENAID KSGG700ESS1 "Arrived on site for “right front burner not igniting” complaint. Inspected unit and found ignitor wire had come loose from right front ignitor. Reattached wire to ignitor. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78737
Leonardo
Job Details: 09/27/2019
VENTHOOD KITCHENAID KXW9736YSS1 Arrived on site to test light bulbs. Light bulbs where not working. Replaced light bulbs and light bulbs are working at this time. Job complete
Near Austin, TX 78746
Tyler B.
Job Details: 09/27/2019
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site for unit it powering on. Found outlet good, replaced control panel and didn’t work. Found no power coming out of drain pump assy. Replaced drain pump and tested good. No leaks on site 3 yrs warranty"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/27/2019
MICROWAVE JENN-AIR JMC2430DP01 "Arrived on site for customer complaint of f1e6 error code, MW Generation error, unit is above the wall oven about 4 feet high and hard wired, need two techs to help remove microwave. Also found trim piece bent, ordering trim and bringing back all parts. ; ordrng 1 241960100002 (sensor) and 1 461968973241 (trim-door) and 1 CNOTE (2 TECHS) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Near Temple, TX 76502
Arthur B.
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRS335SDHW00 "Arrived onside for customer complaint of SxS refrigerator getting condensation build up near air diffuser area and constantly running. Upon inspection, found door now fully seating to mullion. Used straight edge and found million sunk in about 1/16 of and inch inward. Called WPL Techline Bruce SR#7725976044 to advise of the nonrepairable issue. Customer will go to retailer and see about exchange."
Near Spicewood, TX 78669
Andy
Job Details: 09/27/2019
REFRIGERATOR JENN-AIR JS48PPDUDE01 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRS571CIDW00 "Arrived on site for refrigerator having slow ice production. Customer stated that after replacing water filter that it taken 3 days to make ice. Customer also stated that there was a screw that fell out of filter housing. Measured temperature in FC and found at 6°. Checked temperature settings and found set at 4°. Performed diagnostics mode and cycled ice maker. Found unit operating as designed. Assembled filter housing. Tested water pressure through dispenser. Reset filter status in diagnostics mode. Checked ice bin switch. All tested good, no water leaks detected."
Near Austin, TX 78746
Leonardo
Job Details: 09/27/2019
OVEN WHIRLPOOL IBS550PWS01 Arrived on site to test unit for not powering on. Unit had no power. Pulled control panel off. Found that fuse was burned out. Replaced fuse. Test unit and oven heating correctly job complete.
Near Hillsboro, TX 76645
Chase
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site install new door open and close door everything works great customer asked me not to tear off the plastic
Near Bertram, TX 78605
Al
Job Details: 09/27/2019
WASHER MAYTAG MVWC565FW0 Arrived to inspect washer not spinning.Ran diagnostics test mode and noticed the unit wouldn’t spin.Removed and replaced the hub.Tested unit and unit tested as designed.All water lines were dry at the time of service.Job complete
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
WASHER MAYTAG MHW5630HC0 "arrived on site to inspect washer not working. Upon further inspection, I opened the unit door and found the bellow twisted and not molded correctly. I removed the top panel and found the tub assembly not attached to the right side suspension spring and the water fill sensor tube was not attached to the sensor. I was able to reattach the spring to the tub assembly and reattached the sensor tube. I placed the unit in diagnostics showing no error codes. Continued with testing and in test 01 the water fill would not stop. I removed the back panel and found two drain pump mounts at the back of the unit and the drain pump was not installed correctly. Also found where the wire harness was badly damaged and wires were cut and showing. I advised the customer of my findings and took photos of all the damage found. When I explained the repairs needed for this unit, the customer advised that they were going to return the unit and not to do any repairs. The unit was prev
Near Leander, TX 78641
James
Job Details: 09/27/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and tested temperatures. I found fresh food at 38 and freezer at 5. Both set to recommended and freezer does not have many items. Installed new rails, control and ui. I found door is not sitting level causing appearance of off center. Unit will need new door and deli control to complete repair. Office to schedule return service due to 6-8 week time line for door arrival. ; ordrng 1 LW10547320 (dor-fip ss) and 1 WPW10503833 (cntrl-elec)"
Near New Braunfels, TX 78130
Kevin
Job Details: 09/27/2019
OVEN WHIRLPOOL WEE745H0FS2 Arrived on site and inspected range and found mounting screw for blower fan is missing it has fallen back and is rattling against inner cabinet. Re-mounted fan blower and noise has stopped. Job complete.
Near Belton, TX 76513
Arthur B.
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived onsite to install new RC evaporator cover from prior tech diagnosis. Removed and replaced RC evaporator cover, reassembled and observed cooking. Unit cooling as designed. No other issues found. All water connections were dry at time of service."
Near Austin, TX 78758
Paul
Job Details: 09/27/2019
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite for the range to replace the previous diagnosed parts. I replaced the control panel that was damaged. Call complete.
Near Austin, TX 78701
Leonardo
Job Details: 09/27/2019
DISHWASHER GE GSD500P45AW Arrived on site to test unit not washing top rack. Found sprayer being covered up to not be able to clean top rack. Job complete.
Near Spicewood, TX 78669
Andy
Job Details: 09/27/2019
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for washer add garment light being on with clothes in unit and not locking, tested and inspected unit and found unit does lock and operates properly. Add garment light stays on for a while then turns off. Called tech line and spoke with Scott (SR# 7725976649) was instructed that this is normal operations and that add garment light indicates that you can still add garment to unit and will still clean properly and that it does not mean that garment must be added. Instructed customer on this and use and care of unit and practice for best performance. No water leaks present at time of service."
Near Temple, TX 76501
Arthur B.
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KRFC704FBS02 Arrived onsite for customer complaint of French door refrigerator not cooling after HV board has been replaced. Found all fans running but not compressor. Unit will need Orion board to complete repair. R/S for 10/1. All water connections were dry at time of service.; ordrng 1 W11336586 (ORION BOARD)
Near Dripping Springs, TX 78620
Robert
Job Details: 09/27/2019
WASHER MAYTAG MVWB765FC3 "Arrived on job for complaints of noise. Ran diagnostics and got a F7E9 code for stuck rotor. Tech line closed at time of service. Noise coming from rotor area need to replace clutch, stator and rotor. ; ordrng 1 W10754448 (clutch) and 1 W11195971 (STATOR ) and 1 W11260238 (ROTOR )"
Near West Lake Hills, TX 78746
Tyler B.
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KBFN402ESS02 "Arrived on site for unit door bussing when opened, found spring installed backwards corrected and tested good"
Near Harker Heights, TX 76548
Al
Job Details: 09/27/2019
OVEN WHIRLPOOL WOS51EC0HS01 Arrived to inspect wall oven not responding to touch commands.Verified complaint and removed and replaced the the console.Reassembled and unit tested as designed.Job complete Customer satisfied
Near Del Valle, TX 78617
Joseph C.
Job Details: 09/27/2019
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site for “grinding and thumping noises during wash and spin” complaint. Inspected unit and found oil on gearcase. Found tub not centered in cabinet. Ordering new suspensions. Will install new gearcase and clutch, when installing suspensions. Return for repairs on 10/02. No leaks detected, at time of service.; ordrng 1 W11130356 (suspension)"
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
OVEN JENN-AIR JJW8130DDS "arrived on site inspect wall oven control panel. Upon further inspection, I found that only a few of the buttons functioned on the control panel and the display was showing the correct time. I verified voltage to the unit. replaced the control panel and tested. Unit operated as designed and the control panel functioned as designed. Job completed."
Near Austin, TX 78730
Tyler B.
Job Details: 09/27/2019
COOKTOP JENN-AIR JGD3430WS00 "Arrived on site for fan replacement, unplugged current fan and tested and did not correct symptom of of one speed, during repair customer stated the igniters were working great than all of a sudden the middle on only clicks one time all others work, confirmed issue and found the harness has already failed and would need replaced again. Tried many attempts and couldn’t correct. Advised customer that all else checks good besides the fan speed. All wiring are in correct locations can’t be mixed up. Advised customer we would refund the part cost for the speed switch. Please contact tech on this as well; ordrng 1 CNOTE (CONTACT TB ABOUT REFUND ) and 1 W10854963 (harns-wire)"
Near Austin, TX 78748
Leonardo
Job Details: 09/27/2019
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site to replace the left front orifice holder. Tested unit with new orifice holder. No issues or gas leaks at this time. Job complete
Near San Marcos, TX 78666
Kevin
Job Details: 09/27/2019
DISHWASHER WHIRLPOOL WDT710PAYM0 "Right on site and found drain pump is running the water is not being removed. Disconnected drain hose from garbage disposal. Remove drain pump and found impeller is in good condition and it is spinning normally. Reinstalled original drain pump filled dishwasher with water again and Activated drain pump again with wet vac attached to drain hose and water started flowing and is draining properly. Did this two more times to ensure correct operation. Check valve was stuck, jammed by something that freed up. No for the repair is required at this time, job complete."
Near Lakeway, TX 78738
Andy
Job Details: 09/27/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator ice buildup on RC evaporator and making noise. Tested and inspected unit and found that evaporator fan will need to be replaced and make sure thermistor is properly placed and zip tie in place. Will also need to replace evaporator cover. Ordering controls in case needed as well. Office to schedule as customer would like ASAP appointment. Instructed customer that 48 hours before service that unit will need to be unplugged and doors open to defrost. Made customer aware of how to safely defrost so as to prevent water damage. Customer agreed and signed waiver. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10804160 (CONTROL ) and 1 W11256332 (EVAP COVER ) and 1 W11330971 (UI) and 1 WPW10624574 (CONTROL )
Near Cedar Park, TX 78613
Lou
Job Details: 09/27/2019
RANGE WHIRLPOOL WFG320M0BS3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the Ignitor due to the old one not lighting the burner; the main control due to several buttons not functioning and the sensor due to it not registering good temps. I tested the unit and it operated as designed. No gas leaks detected during service, job completed."
Near Copperas Cove, TX 76522
Arthur B.
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for customer complaint of French door refrigerator getting frost build up on rails. Customer advised that all frost has went away. No further work performed.
Near Austin, TX 78746
Luis
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for cooling issue. Powered unit on,while removing evaporator cover unit would power off even after not reaching correct temp. Replaced control and thermistors,power cycled unit unit powered on and stayed on"
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH31017AS4 "Arrived on site for customer complaint of unit sparking, I ran tests with water and food, totaling about 10-15 minutes and I could not get the unit to spark. Instructed customer to try and get video of sparking if it happens again."
Near New Braunfels, TX 78130
Kevin
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW87HEDW "F7E9, F8E1 long fill, F8E0 steam inlet valve, F3E1 water level system error, found harness connector to water valves is loose but after resetting it is now operating properly. Ran a quick wash cycle had a completed correctly, no water leaks from connections at time of service, job complete"
Near San Marcos, TX 78666
Kevin
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRS571CIDB01 "I’ve done site and inspected refrigerator and found icemaker motor has failed, after replacing icemaker ran test 44 again and it is working properly. Also ran test 45 and it filled with water. No water leaks from connections at time of service, job complete."
Near Holland, TX 76534
Arthur B.
Job Details: 09/26/2019
WASHER MAYTAG MVWC415EW1 Arrived onsite for customer complaint of top load washer not spinning clothes out. Tested unit and found wash basket free spinning. Found hub stopped. Removed and replaced hub assembly. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78733
Wesley
Job Details: 09/26/2019
DRYER WHIRLPOOL WGD8620HC0 Review by CS. Thermistor reading found to be bad at certain temp. Ordering correct thermistors and harness to repair 2 man needed. ; saved tckt
Near Marble Falls, TX 78654
James
Job Details: 09/26/2019
WASHER MAYTAG MVWC416FW1 Arrived on site and installed new control. Ran diagnostics and found unit working properly. Customer does not have hot water connected to unit which is causing the thermistor error. Job complete
Near Leander, TX 78641
Jonathan
Job Details: 09/26/2019
DISHWASHER KITCHENAID KUDS30FXSS9 "Arrived on site for dishwasher having burning smell. Inspected unit and work area. Found smell coming from control. Gained access to control, found heater and power relay had melted (see SD-QuickPic). Inspected heater and found rust and calcium buildup on element. Will need to replace wire harness, control and heater to repair. Called safety team and spoke with Eric. He stated that he would contact customer and to close work order. ; ordrng 1 W10871221 (WIRE HARNESS )"
Near Pflugerville, TX 78660
Scott
Job Details: 09/26/2019
OVEN WHIRLPOOL WFG515S0ES1 "Arrived on site for oven over heating . Found sensor not ohming properly . Replaced oven temp sensor . Reran temp check . All checked normal , no gas leaks detected at time of service .job complete ."
Near Austin, TX 78704
Wesley
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL MFC2061KES Arrived onnsite and found unit with ice sheet on bottom and major rail issues as a result. Office to reschedule. Tenant is aware of condition and now waiting to hear from owner. ; ordrng 1 12002684 (kit- slide) and 1 W10619951 (drain tube) and 1 W11028221 (shaft)
Near Manor, TX 78653
Joseph C.
Job Details: 09/26/2019
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for “washer loud and tub loose” complaint. Inspected unit and found previous diagnosis to be correct. Removed and replaced gearcase, drive belt, cam, washplate, hub and suspension. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78717
Thomas L.
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL KDTE104ESS2 Arrived on site for unit that would not wash. Tested unit and found that the motor is failing. Removed and replaced wash motor. Operations are now normal. Water connections are all dry.
Near Kingsland, TX 78639
James
Job Details: 09/26/2019
DRYER WHIRLPOOL MED5630HW0 Arrived on site and found top dented. After removing top I found the left retainer for console has broken as well. Installed new top and will return with console to complete repair. Console is expart and office to schedule return service ; ordrng 1 W11310057 (CONSOLE )
Near Austin, TX 78727
Tyler B.
Job Details: 09/26/2019
DRYER AMANA NED4655EW1 Arrived on site for noisy unit. Ran unit and found front seal was not clipped in on one clip causing it to rub edge. Corrected and tested good
Near Austin, TX 78723
Joseph C.
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site for “no power to unit” complaint. Inspected unit and found power connection to be loose, from control. Reinserted power harness into control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Austin, TX 78726
Lou
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator noises. Upon further inspection, I found that the refrigerator is making a loud humming/vibrating noise and it sounded as if it were coming form the compressor. I placed the unit in diagnostics and test3d the compressor speeds and it operated as designed with normal noise. I tested the FC evaporator fan motor and it was making a loud noise. I removed the Evap cover and found that the evaporator had a nice frost pattern ad no ice built up. I attempted to adjust the fan motor shroud and it continued to make the loud noise. I removed and replaced the Evap fan motor and retested and it operated as designed with no more unusual noises. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Near Austin, TX 78733
Wesley
Job Details: 09/26/2019
DRYER WHIRLPOOL WGD8620HC0 Arrived on site with CS and found bad thermistor reading after certain amount of dry time. Ordering gas inEat thermistor to repair. To be reviewed by CS prior to rs.; ordrng 1 W10623852 (thermistor)
Near Buda, TX 78610
Brandon
Job Details: 09/26/2019
DRYER GE GTD65EBSJ3WS "Arrived on site to replace belt and idler, found belt received was the wrong belt, reorder belt. ; ordrng 1 WE12M29 (BELT)"
Near Mountain City, TX 78610
Robert
Job Details: 09/26/2019
REFRIGERATOR ELECTROLUX EI28BS56IS0 Arrived on job to replace shut off arm assembly. After replacement icemaker ran its course and settled in home position fan came on and started cooling. No leaks detected at time of service
Near Pflugerville, TX 78660
Scott
Job Details: 09/26/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site for microwave making loud noise . Found air restriction causing cover in upper cabinets to expand and pop due to back pressure . Can hear dampener opening and closing properly . Recomend to customer to have vent to outside cleaned . Job complete .
Near Round Rock, TX 78665
Paul
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 Arrived onsite for the refrigerator making a loud clicking noise. I found the unit pushed back to close to the rear wall pinching the water line and pushing the rear cover in causing it to touch the refrigeration lines. I pulled the unit out about an inch and put the leveling feet down and made sure the doors were level. The unit now sounds normal and is working as designed. Call complete.
Near Georgetown, TX 78628
Al
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived to inspect French door refrigerator not producing ice.Looked in the ice bucket and found 8-10 small cubes of iceRan test and got E5 error code. Called Whirlpool Tech line and spoke Scott.He advised the unit will need an ice box thermistor and a new ice maker to complete the repair SR#7725965361Needs more work; ordrng 1 W11294907 (ICE MAKER)
Near Round Rock, TX 78681
Jonathan
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 (JM) Arrived on site for dishwasher that would not dry completely. Inspected unit and work area. Performed diagnostics mode and found no fault codes. Checked water temperatures and found within range but took a long time to get up to temperature. Ran diagnostics testing on the machine and checked amps going to heater. Everything tested good and ran through the test full cycle. I spoke to the customer about the user care guide. All water connections were dry.
Near Manor, TX 78653
Scott
Job Details: 09/26/2019
DRYER AMANA NED4655EW1 Arrived on site for noise rattling from drum. Found large brass nail stuck in front felt . Removed nail . Noise is longer present . No lint build up at time of service . Job complete .
Near San Marcos, TX 78666
Kevin
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site and inspected refrigerator and found ice buildup in front of icemaker just inside of door liner, took a picture. Heated and reshaped top of door gasket to improve seal. It this doesn’t fix issue replacing gasket may be needed. No water leaks detected at time of service, job complete"
Near Austin, TX 78757
Wesley
Job Details: 09/26/2019
OVEN WHIRLPOOL WFG525S0HS1 Arrived onnsite and used the hinge kit to repair door. All checks good. Unit is now operating as designed.
Near Austin, TX 78759
Scott
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW5090JW0 "arrived on site for washer not going into wash cycle . Ran diagnostics got F11 code . Unit did complete test wash called tech line ,error code not listed was told bye tech line replace Control board per tech line . No water leaks detected at time of service .; ordrng 1 W11306664 (CONTROL ) and 1 W11334605 (CONTROL)"
Near Hutto, TX 78634
Cliff
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived on site to diagnose a dishwasher that is not cleaning properly. Found water turned off under sink. Turned on water and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Kevin
Job Details: 09/26/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site and found detergent dispenser door will not close, replaced dispenser and dishwasher will complete a diagnostic cycle properly. No water leaks detected at time of service, job complete"
Near Hutto, TX 78634
Cliff
Job Details: 09/26/2019
RANGE MAYTAG MGR6600FZ1 Arrived on site to diagnose a range with a possible gas leak. Inspected all connections in unit and found no evidence of leak at this time. No further repairs are needed and all is working properly. No gas leaks were detected at time of service.
Near Spicewood, TX 78669
Andy
Job Details: 09/26/2019
DRYER WHIRLPOOL WED6620HC1 Arrived on site for dryer not operating tested and inspected unit and found failed motor. Attempted to remove failed part and found blower wheel will not come off. Will need to order wheel and housing as well. Ordering parts and will return Wednesday 10/2/19; ordrng 1 WP697772 (BLOWER WHEEL ) and 1 WPW10211911 (HOUSING )
Near Round Rock, TX 78664
Paul
Job Details: 09/26/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived onsite for the refrigerator not making ice sometimes and or making ice slowly. I found the FC icemaker working as designed. I found the door icemaker with an open thermistor. I replaced the door icemaker. Call complete.
Near Belton, TX 76513
Arthur B.
Job Details: 09/26/2019
WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of water not filling top load washer. Tested unit and found cold water solenoid not opening. Removed and replaced valve assembly. Reassembled and tested. Water now enters as designed. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78704
Wesley
Job Details: 09/26/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and found unit had f13 error. Ordering acu and latch to repair. ; ordrng 1 W11035628 (latch) and 1 W11334214 (CCU)
Near Canyon Lake, TX 78132
Kevin
Job Details: 09/26/2019
ICE MACHINE WHIRLPOOL WUI95X15HZ00 "Street is off of Curvatura, Arrived on site and found ice production is good, ice machine is working as intended. Explained to customer that ice machine is constantly making new ice as the ice in the bin melts. This is normal operation. No water leaks from connections at time of service, job complete"