Arrived on site to install support to resolve hanging microwave element. Installed support. Verified proper function. Repair completed.

"WRF767SDHZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed condenser and elected to replace the compressor as well, due to loss of refrigerant and possible system contamination. I vacuumed to 380 microns and then monitored for an additional 15 minutes. Seeing no loss, I charged with the MFG prescribed 56 grams of refrigerant and tested. Leak test solution on all accessible joints proved no leaks and the unit was cooling as designed. No leaks observed during service."

Arrived on site to replace tuba den inner door. Replaced both parts test unit and unit test good job complete.

"Arrived on site and found all knobs and bezels are melted/damaged after customer was baking at 500 for 20 minutes. Spoke with safety and They are going to send knobs and bezels direct to customer. Customer is aware of how to attach them properly, job complete. 7736257900"

"Arrived on site to test unit for loose knobs, tested unit found one knob slightly bent to the side, did minimal adjustment and the knob is now functioning as designed, no parts replacement are needed, job completed"

"WCG97US6HS00 Arrived to inspect flame color incorrect. The unit operated as designed and the flame coloration was correct throughout the entire flame heigh operation. Discussing the issue further with the customer, I found they were using a humidifier at the time of the issue. I advised the increased moisture within the homes air, can adversely affect the flame coloration and that in general, it is not an issue and will remedy itself within a short time after the use of a humidifier has ceased. I checked all other functions of the unit and verified correct operation and provided use and cleaning tips. Operational test good, no gas leaks detected during service."

Arrived on site to install support to resolve hanging microwave element. Installed support. Verified proper function. Repair completed.

Arrived on site to install previously ordered parts. Replaced ice container W11347840. Test unit and operating as designed. Job complete

Arrived on site to replaced board. Replaced board test unit and unit test good on complete.

Arrived onsite for a refrigerator that stopped cooling. I found the unit unplugged and at room temperature and it was equalized at 37 psi. I found the entire compressor pan covered in dye and dye was on the floor. The only place that remotely looked like it has leaked was the access valve. I removed the refrigerant and filled the system with nitrogen. I found no other leaks and my gauges never moved. I replaced the compressor and dye drier. I added an access valve to the compressor. I vacuumed the system and charged it with 4.9 ozs of R134A. I tested the unit and it is working as designed. Call complete.

Arrived onsite for a dishwasher that is not heating. I found out from the tenant that the unit is not drying the dishes. I tested the unit in the service cycle and it had no error codes. The unit completed the cycle and worked as designed with the machine drawing 7.40 amps when the heater was energized. I went over rinse aid use with the tenant and explained the same to maintenance. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a washer that just fills and drains. I found an F7E5 stored fault code for shifter failure. I found the shifter harness not connected to the shifter. I connected the harness and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.

Arrived onsite for a dishwasher that is still leaking after the door gasket was replaced. I ran the diagnostics cycle but could not duplicate the leak. The customer stated it doesnt leak every cycle but like every other cycle. I did find water trails down the right side door jamb. The customer confirmed that the leak is on the right side. I found the new gasket getting rippled in the upper corner. I removed the gasket and reinstalled it and the ripples are gone now. I explained to the customer to monitor it and see if the issue is resolved and to call the office if it leaks again. . Call complete.

"Arrived on site to install previously diagnosed parts. Confirmed diffuser was stuck open at time of service. Replaced diffuser, icemaker and bucket. Steamed the reservoir and fill tube to free up water flow. Also advised customer they need to move items off the back wall so the unit can breathe. Unit now dispensing and diffuser operating properly. No water leaks found. Repair completed. Office to collect balance for job."

Arrived on site to diagnose cooktop with several high flames. Customer showed me some of their pots are browning on the bottom from high flames. I adjusted all 4 burners for slightly lower output and advised to make sure setting is turned down to appropriate level. Unit itself is working as designed with no failures. Repair completed.

Arrived on site to diagnose dryer that was making a rattling while running. Tested unit and confirmed a rattle was present in the vent pipe. I tried adding some sound pads at the rear cover vent exit and noise was still not fully gone. Disassembled unit and found a random nut under the vent pipe causing the rattle. Removed the nut from the unit and tested. Verified all working as designed. Repair completed.

Arrived on site to replace front right orifice holder and orifice. Replaced and tested unit and did not see much change in lighting behavior. Scraped the top of the burner cap to give a cleaner surface to arc the spark to. Tested and verified better lighting. No further adjustments to make. Repair completed.

Arrived on site to install previously diagnosed part. Upon arrival I installed the new ice maker and tested the unit and found unit operating as designed. Job complete

Arrived onsite for SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Installed heating element and tested unit. Tested unit in diagnostics mode and the unit is operating as designed and no water leaks detected during service.

"Arrived on site and inspected washer and found gasket replaced in October is in good condition, There are water trails from bottom of gasket where it makes contact with door glass, took pictures. found door has a lot of play when closed and is likely not Providing enough pressure on gasket at all times. After running a diagnostic cycle water is visible dripping Front door. Due to the age of the washer further replacement of parts will not have a significant improvement. Spoke with CS and sent multiple videos to KB/service management, job complete"

Arrived on site and found knobs on deli drawers are not straight. After collecting them explain to customer that they are only held on by one screw and they are able to straighten them themselves if this ever happens again. Job complete

Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. The customer advised the unit worked for about 2 to 3 weeks before pulling up the same error message. Checked resistance on the oven temperature sensor and found it within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived onsite for dryer not home. On inspection found there was 247vac at the terminal block, gain access to the back of the unit and found the cutoff was open. Replaced the cutoff and tested unit. Ran the dryer for 10 minutes and it was heating. The unit is operating as designed"

Arrived onsite for dishwasher not draining. On inspection the unit was not draining when I first tried to drain the unit nothing was draining. I ran the unit in diagnostics mode and on the last drain cycle it started to drain. I ran diagnostics again it it drain the unit every time it called for drain.

Arrived onsite for previously diagnosed parts. Installed the UI on the unit and heated the unit up to 350?. Informed the customer to us it and see if the over heating of the console issue comes back. The customer used the bottom oven and had no issues with the unit. It only happened when the top oven was in use.

"Arrived onsite for dishwasher with a burning smell. On inspection I could see where the heating element had serval spots on the element,some discoloring where the spots were. Installed a new heating element and tested the unit in diagnostics mode. The dishwasher is operating as designed and no water leak detected during service."

Arrived on site for partial/ low flames on all burners. Upon arrival found that I am getting a low gas pressure to each burner. Replace drain regulator W10861656. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site for will not start. Upon arrival ran diagnostics and got F5-E1 lid switch, F5-E3 lid unlock fault. Ran manual test and lid latch has failed. Replaced latch and test unit. Unit is now operating as des. No leaks present at this time. Job complete"

Arrived on site for detergent remaining at end of cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle and dispenser door does not open. Replaced dispenser WPW10671905 and control W10906426. Test unit and unit operates as designed. No leaks present at this time. Job complete

Arrived on site to install previously diagnosed parts. Upon arrival removed evaporator cover to replace heater. Found connection to heater was not secured. Secured connection and test defrost on diagnostics. Heater is pulling 1 amp and defrost is now operating as designed. No parts are needed at this time. Job complete

Arrived onsite for DW with a lifting console panel. Upon inspection I found this to be the case. Upon testing I found that this was affecting the button functionality. I replace the console panel and tested unit and found unit operating as designed. Job complete

"Arrived onsite for a washer that is making a vibrant ink noise when in spin. Upon arrival I ran the unit in normal wash, quick wash and drain&spin with clothes in the unit and found unit operating as designed and found no leaks of any kind. Job complete"

Arrived onsite for unit door misalignment. Leveled unit to align doors. Unit is now operating as designed. All checks good.

"Arrived on site for washer, inspected unit and work area. Customers complaint was door gasket came off. Inspected and replaced the bellow and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived onsite to replace damaged panel. Inspected panel and was correct. Replaced panel. Unit is functioning properly. Job complete

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Ran diagnostics and confirmed long drain error code. Ran drain pump and was functioning but was not a strong flow. Found that drain hose was kinked and debris were accumulating in the hose. Replaced hose. Tested unit and unit is functioning properly. Job complete.

Arrived onsite for failed and determined the inverter failed causing cooling loss. Replaced the inverter. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite and replaced control per previous diagnosis. All checks good. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for not cooling. Found compressor kicking in and out. Evap and condenser motor working as designed. Replaced run cap and start device. Compressor kicked on and pulling .9amps. Advised customer to monitor and if issue persists recommend compressor replacement. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed evap and compressor. Vacuumed system and held pressures for 20mins. Charged to specs and allowed entire evap to develop frost. Unit is currently working as designed and no signs of refrigerant leaks. Job complete.

"Don site for a refrigerator. That is not cooling properly. Inspected unit and work area. Found ice buildup on the back wall. Indicating a defrost issue. Remove the evaporator cover and found frost up on the top. Found the evaporator fan not running. The customer advised that ever since theyve bought this unit, theyve had to Swap stuff in their freezer every 12 hours to get stuff to freeze or refreeze due to warm temperatures in the freezer and have had the refrigerator floating between 42?F and 56?F depending on the time. The customer advised that she has had so many issues within her RV that she just has now finally getting around to the refrigerator. checked Continuity through the defrost by metal and found it closed, indicating a good defrost by metal. Check resistance from the harness to the heater and found it registering 46 ohms of resistance. I replaced the evaporator motor and tested unit. Unit begin to call and operate as designed. Call complete."

"Arrived on site for a dryer that will not advance. Inspected unit and worked area. The customer advised that she just bought this unit and it has not ever advanced cycles. Remove the top cover, accessing the timer and found one of the plugs leading to the timer switch disconnected. Connected the timer switch and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Did confirm the customers complaint and found the icemaker would not harvest even when attempting to adjust the icemaker. Replaced the icemaker and tested unit. Unit is working and operating us designed. Call complete.

Arrive onsite for F5 error code. Upon arrival inspected unit. Found latch ticking and error on display. Replaced latch. Tested unit and unit is functioning properly. Job complete.

"Arrived on site to test unit for cooling issues, tested unit found excessive amount of frost is FC and and return air vent completely frozen, inspected gaskets and found RC gasket has popped out creating warm air leak into RC creating this issue, inspected gasket and found it in good condition, added sealant behind gasket to secure it in place to prevent this from happening again, advised customer to unplug unit for 24-48 hours to allow unit to completely defrost, job complete"

"Arrived on site to replace previously diagnosed UI, main control board, HV control, LED control, Deli UI, RC/ FC evaporator motor harness, drain pan, deli drawer harness, disassemble unit and found auger motor and damper ceased up do to rust and will also need to be replaced, replaced all parts listed,tested unit, all fans are engaging, evaporators developed good frost patterns, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for replacement gasket not molded to place properly, heated gasket with heat gun, molded gasket to perfect state images provided, customer not happy that new gasket in more puffed up then the old, assured customer that gasket is not leaking hot air in to unit, demonstrated to customer that there is not light shining through, and it will that some time for right RC gasket to flatten like the left side, customer will wait and see, at this time job complete"

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, defrost heater is not engaging in diagnostics, defrosted top of evaporator and found heater is good, replaced evaporator motor harness and control, tested evaporator fan and heater are now engaging, advised customer to keep unit unplugged for 24- 48 hours, to allow unit to defrost properly, job completed"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found no heat to the unit. I verified voltage at the wall (250V). Disassembled the unit and tested the element, cutoff, thermostat and fuse and found the element was defective. Removed the element and found the coils were broken. I removed and replaced the element and cleaned the lint from the unit (before after photos) and reassembled. Retested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspects refrigerator no cool. Upon further inspection, I found the unit cooling but not reaching set temps. I found a large amount of frost on the FC evap cover. I checked the left FC door gasket at the bottom right corner at the middle mullion and found a gap in the gasket. Using a straight edge, I found the mullion is bowed at the bottom where the gasket is supposed to seal. I contacted techline and spoke to Ed and advised of the complaint and my findings. Ed provided a text message and I provided photos of my findings. Ed advised that the unit is non due to the mullion bowing at the bottom and provided SR#7736303215. I advised my customer of my conversation with tech support and advised the manufacturer would be in contact with the, within 3-5 business days with a resolution. No water leaks observed during service, job completed."

Arrived onsite for a no cool refrigerator and the fan is not running. I found the cooling turned off on the user interface. The customer stated the icemaker had stopped working. I found the ice maker tray thermistor open. I checked the thermistor at the icemaker and found it good. Upon further inspection I found the thermistor harness broken right at the bottom of the door. The door would need to be replaced to correct this. The customer stated they would just use ice trays.

"Arrived on site to diagnose refrigerator throwing a 1r error. On closer inspection error looks like it may be a communication error to the keypad. Customer said they has new floors installed, and when unit was returned and plugged in they saw a spark / flash from the dispenser area. Only thing in the unit that works are the lights. Dispenser sounds shorted if you try and run it, unit not cooling either. Unit likely just shorted when it was plugged in and can not be repaired. Advised Ray of findings. Call complete."

"WSF26C2EXF01 Arrived to inspect door closing issue and chassis leaning. I found the unit required chassis squaring and leveling and the door closer cams, left and right and upper and lower, were all worn away. I retrieved the cams fro our warehouse and returned to instal the parts. The unit resumed all normal operations and the doors closed as designed with the cams installed and the chassis setup corrected. No leaks observed during service.

"KOCE500ESS20 Arrived to inspect temperature issue reported by inspector. I found and removed a 30 offset and started a 350?F manufacturer approved test, with an internal temperature of 240 (unit was used prior to arrival) and the unit claimed preheat at 380?. Cycling temperatures were 325, 375 on the dot and the unit averaged at 350. After discussing the issues with the customer, they had said that the unit was too hot prior to the service and they were having to set lower than recommended temperatures. Operational test good."

"Arrived on site for will not shut off. Upon arrival test unit . Unit is tumbling but not heating, and timer is not advancing. Test polarity and is not correct. Getting 120 from L1-N and 120 from L2-N, but only getting 2 v from L1-L2. Job complete"

Arrived on site to follow up on oven that was not heating. Removed rear panel and tested the thermostat and found it open. Replaced thermostat and tested unit. Verified proper heating function.

"Arrived on site and inspected washer and found no issues, lid is latching properly and washer will complete a diagnostic cycle. Sent video to KB/service management.

"KODE500ESS05 Arrived to inspect code. I verified an instance of F9E0 stored in memory, but it had cleared itself prior to our arrival and the unit was fully functional. I tested within user mode and the unit operated both ovens as designed, simultaneously, which is the highest current that the unit can draw during use. The customer had experienced significant water leaks due to storm damage

253.44723110 Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold control and tested. The unit resumed all normal operations. No leaks observed during service. Warranty applied to service. used 1 5304492453 (Thermostat) from stock

Arrived onsite for a washer making loud noise in the spin cycle. I found the bearings bad. I installed the kit and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for dryer not tumbling. Upon arrival confirmed issue. Found cause of failure after disassembly of unit that rollers had siezed and gotten stuck. I made repair. Found unit working as designed. Call complete

Arrived on site to test unit for upper spray arm broken. Replaced spray arm .Test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit was running and customer turnoff the switch to the unit and then turn it back on and the water did not drain. I entered diagnostics and retrieved error code 6-6. I explained to customer once the unit is running and if its powers off during a wash it will not drain on its own unless they press the drain button. Unit is operating as designed and no leaks where observed during servicing

"Arrived on site for refrigerator, inspected unit and work area. Tenants complaint was unit making loud noise in freezer. They pulled the two drawers from the freezer and scraped some ice off and the noise went away. I confirmed ice build up on the freezer evaporator cover and found the defrost working properly. The drain system was also draining properly. The only thing I can see that could have cause this problem is the freezer door not closed properly. I called the landlord and explained what happened and also read the disclosure. I explained that athe moment it does not seam to be any electrical problems. They proceeded with me manually defrosting the freezer. I used my steamer to defrost all the ice and reassembled the unit. No leaks where observed during service. Job completed."

"Arrived onsite for a washer that is leaking some water/suds at the end of the cycle. Upon inspection. I found that the drain pump filler was clogged up, I cleaned it. Also I found that the soap dispenser was filled with gunk I clean that up to and the drain holes in the door boot as well. Then tested the unit and found unit operating as designed no leaks at time of service.

Arrived on site for a washer that is leaking from the water inlet valve into the basket. Upon inspection I found that this was happening even tho the unit was not in use. To replace the valve cx agreed and I installed the new valve and tested your and found unit operating as designed no leaks. Job complete

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed.

Arrived onsite for a washer that is not draining. Upon inspection I found that the drain pump had failed. I installed the new pump and tested the unit and found the unit operating as designed no leaks.

Arrived on site to install parts previously diagnosed. Unit was outside on back patio. I installed modules and new harness and tested unit is operating and all light are working. I was not able to test the icemaker due to no water.

"Arrived on site for dryer, inspected unit and work area. Customers complaint was the vent hose broke from the wall connection. I just cut off the broken piece off and reattached to the wall. Unit is now venting properly.

Arrived onsite for dishwasher not completing cycle. Upon arrival inspected unit. Ran diagnostics and found stored error codes for wash motor failure. Ran test and confirmed faulty motor. Replaced motor and tested. Unit is now functioning correctly. Customer will have handy man reinstall unit. Job complete.

"Arrived on site for no ice. Found corrosion stain on liner,ran diagnostics no frost forming on evaporator plate diagnosed no refrigerant in system unit will need a new compressor and evaporator

"Arrived on site for no ice and water leaking. Found obstruction in drain tube in compressor compartment,removed drain tube cleared obstruction. Found broken wires at freezer door hinge,repaired wires tested icemaker harvest tes5 passed ran fill test passed.

8115-Arrived on site to test unit for not cooling. Found blue wire to start device worked its way out of molex connection. Installed new spade connection and secured into molex connection. Unit now working as designed

Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and found housing to filter not sealing properly and leaking water. I made repairs. Found unit no longer leaking and dispensing water as designed. Call complete

"Arrived on site to inspect refrigerator ice maker arm not going up and turning ice maker off. Upon further inspection, I found the ice maker on/off arm hanging down. I reattached the arm and tested. Unit is operating as designed No water leaks observed during service, job completed."

Arrived on site to test unit for broiler not working. Test unit and broiler working as designed at this time.

"Arrived on site to replace previously diagnosed ice maker and reservoir, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for gasket not sealing, tested unit found unit has a incorrect gasket, replaced gasket and noticed door has a loud squeak and scrapping noise, customer asked if that could be fixed, attempted to adjust but no improvement, ordering two door hinges that need to be replaced, ordrng 2 WPW10299225 (Hinges)s"

Arrived on site to test unit for door issues. Found door switch is damaged. Needing door switch to fix issue. ordrng 1 WPW10569603 (Door switch)

"Arrived on site to test unit for not completing cycles. Found errors f6e4(float switch open) and f6e1(low/no water). Ran diagnostics and was unable to get voltage to fill valve. After 4 tries was able to get unit full but wash motor now not engaging. Wiggled connection at control and was able to pull proper voltage. Recommend replacing sump assembly, control, fill valve and float switch. Office to reschedule.; ordrng 1 WPW10591570 (Sump assembly) and 1 W11225084 (Control) and 1 WPW10195039 (Overflow switch)"

Arrived on site. Checked door seal good advised customer to open freezer door from middle or right side of handle to prevent door gears from getting misaligned. Ran diagnostics for icemaker E5 error code on icemaker failed thermistor ordering a new icemaker. ; ordrng 1 W11658802 (Icemaker)

"Arrived on site for water leaking and icemaker issues. Found water leaking from icemaker housing,ran diagnostics ice box fan not powering on,ran harvest test passed ran fill test passed found icemaker over filling causing some leaks,found ice door gasket folding over on icebox facia attempted to straighten out gasket but issue reoccurring. Removed deli drawer found gap and cabinet seal will need adhesive per tech support. Drain pan bowed causing water to leak into fresh food compartment checked drain hole no obstruction or blockage. Power cycled unit ran fast ice ice box fan powered on but weak air flow. Unit will need a new main control,ice box fan,icemaker,white adhesive and a new drain pan. ; ordrng 1 WP482338 (Adhesive) and 1 W11226501 (Fill tube heater) and 1 W11658802 (Icemaker) and 1 WPW10549589 (Ice door) and 1 W10846539 (Ice box fan) and 1 WPW10675033 (Main control) and 1 2xL (2x L), states that autho needed"

Arrived onsite for a ride that is not producing ice. Upon inspection I found that the harness at the bottom o& the freezer door was broken in such a way that I could not repair. I am ordering the freezer door and heaving the offer set apart with cx when we hav the door at hand ; ordrng 1 LW11202405 (DOR-FIP)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to remove and replace the motor. Before removing the old motor, I tested the new motor and found no change. I re-diagnosed the unit and found the timer not sending voltage. I removed and replaced the timer and retested and it continued to fail. I found the start switch has failed. I am ordering the start switch and scheduled return service for 05/05/23. Maintenance moved the unit to apartment #10105 since its vacant. Cleaned the lint from the unit. No lint observed at the end of service. ; ordrng 1 WPW10446920 (Start switch)"

Arrived on site to install previously ordered parts. Replaced modulContinue having same issue. Found front right burner electrode. Has failed. Ordering electrode harness . Office to reschedule ; ordrng 1 W11379158 (Spark harness with electrodes)

"Arrived on site for clean cycle not working. Upon arrival test unit by running clean cycle. Clean icon lights but never starts. Need to replace control. Also noticed a small leak from reservoir pump. Ordering, Harness and reservoir pump. Office to reschedule ; ordrng 1 W11542868 (Reservoir drain pump) and 1 W11542868 (Reservoir pump) and 1 W11034363 (Control) and 1 W11126268 (Harness)"

"Ive been on site for a range that is not heating. Inspected unit and work area. The customer advised that the boiler element works but at the bake element does not. Ran the unit into diagnostics. Tested the bake element and found no heat coming from the bake element. Remove the back cover and check voltage going to the bake element. Found 247 V going to the bake element check resistance on the element itself, and it was showing between open and .01 indicating a bad heater. Ordering the bake element and rescheduled the customer ; ordrng 1 W11182108 (Bake element)"

"Arrived onsite for center burner go out when going from high to simmer. This is a known issue, the center valve needs to be replaced to fix the issue. Ordering the dual valve and no gas leaks detected during service.; ordrng 1 W11246817 (Dual valve)"

"Arrived on site to test unit for leak. Found leak coming from drip pan being bowed on left side preventing from draining properly when defrosting evap. Office to reschedule, AH only. ; ordrng 1 W11024084 (Heater)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer had the doors open to get the compressor to turn on and I closed them and placed the unit in diagnostics and tested the compressor in test 5. Customer said it only makes the noise when the compressor is on. Once I turned the compressor on, I could hear a faint vibration noise. Once the compressor ramped up in speed, the vibration noise got louder. I pulled the unit out on my floor protector and removed the back cover to inspect the compressor. I moved the compressor, adjusted the system tubing, placed sound pads on the tubing along with zipties and still the noise was there so I removed the pads and I could not tell if it was the compressor in failing stages or something else that is vibrating. I made contact with several other senior techs to discuss the situation and was given several different scenarios, some that I had already tried. I contacted the office (MS) and advised that I was rescheduling to get another senior tech out to inspect. I am ordering more sound pads and mastic, along with CNOTE-GCO and office to reschedule. At the time of departure, I could not hear the noise except when opening the unit doors. No water leaks observed during service.; ordrng 4 4318168 (Mastic)s and 3 W11113654 (Sound pad)s and 1 CNOTE (GCO PLEASE)"

"Arrived on site to inspect wall oven not heating. Upon further inspection, the customer advised that they went to use the upper oven and heard a pop come from behind the control panel and it wouldnt heat. The lower oven is working fine. I attempted to remove the unit from the cabinets and found the unit shoved into its space and I am unable to remove it. I advised the customer, who was standing by, that they would need to contact their builder and have them make the unit accessible for repairs. I am rescheduling service for 05/05/23 and customer will contact their builder. I will return with all prescreened parts

"WRS321SDHZ08 Arrived to inspect no ice. I found the issue was the unit was producing, but it could not dispense. Removal of the ice bin revealed the motor was locked and the ice type solenoid was frozen in place. I was able to use light heat and correct both issues. Further inspection revealed the unit had clearly gone through an evaporator freeze up and had recovered nicely. There was slight residual clear ice at the lower part of the evap and the unit will clear it on its own. The ice bin had sustained a fracture in the bottom of the bin and will require replacement. All other systems tested as designed and I corrected severe top-out cabinet lean and door opening gaping of the RC. No leaks observed during service. ; ordrng 1 WPW10558424 (Ice bin)"

"Arrived on site to diagnose microwave that is not running the vent when running. Tested the unit and found vent is running, but at low speeds. I also noticed the turntable motor is struggling, lights dim, and the mag is buzzing loudly. I replaced the control due to voltage drop. Found no improvement. Checked voltages and found 120v going to turntable motor, but only 14v going out to motor. Talked with JC who is ordering HV system parts to resolve the loud mag, interlocks for voltage drops, and motor / capacitor. Office to schedule when all parts present. ; O-emld tckt"

Arrived on site to diagnose refrigerator that is not cooling in either compartment. Unit was unplugged on arrival. Plugged in unit and heard the compressor making a horrific screech when trying to power on due to failed compressor. Ordering sealed system repair to resolve locked up compressor. Office to schedule sealed system repair. ; ordrng 1 W11574734 (Compressor) and 1 R600Kit (R600 Kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11598434 (Evap)

Arrived on site for washer off balance. Upon arrival confirmed issue. Found suspension rods failing as well as belt loose on cam; ordrng 1 W11239857 (Belt)

Arrived on site for range needing previously diagnosed inf switch. Upon arrival reconfirmed issue and installed part. Found unit working as designed ; ordrng 1 Cnote (Used one inf. Switch)

"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found cause of no ice was lack of air flow from fc. Found fc fan motor not functioning even with 14 dcv applied

"WEG730H0DS0 Arrived to inspect noise. I found the heat spreader and flame shield were deformed and the customer elected to have them replaced. No gas leaks detected during service. Office to contact the customer to arrange return service. ; ordrng 1 3601P356-45 (Heat Shield) and 1 W10323077 (Flame Diffuser)"

"Arrived on site to diagnose microwave that experienced issues on another ticket. Customer informed me that their dishwasher had issues with their top rack. I examined the unit and found it had the old style plastic adjustors. Advised there is an updated kit that has metal adjustors. ordrng 1 W10712395 (Adjustor)"