"Arrived on site and inspected refrigerator and found a very thin airgap on the Mollian side of the freezer door. Found Mollian has a magnetic field that pushes gasket away. Removing power from refrigerator does not stop magnetic field. Spoke with techline, uploaded video on techline documentation onLine and will discuss on next visit7734361450.; O-emld tckt"

"Arrived on site and inspected refrigerator, customer says they were getting over temperature alarm but it stopped four days ago. Spoke with SW, and techline. Went through all thermistor readings and higher temperatures were recorded but at this time refrigerator has been cooling properly. There is a small amount of frost on the rear panel of the freezer. Exposed fresh food evaporator and there is no visible frost pattern and drain is not blocked. customer says frost on the rear panel of the freezer section was worse and it has gotten better over time. Customers experience may have been due to an air gap in the freezer caused by food item. There is a box of frozen food that appears crushed. If issue continues it could be a sealed system, thermistor, or control problem. At this time there is no definitive part failure. 7734353081"

"Arrived on site and replaced heating element per service pointer W11540964, call complete"

"Arrived on site and inspected refrigerator and found control board is making noise, replaced control board per previous technician diagnosis. Refrigerator is no longer making noise. Found some ice inside freezer on drawer surface and recommended that refrigerator be defrosted this was likely due to a food item. Collected remaining balance, job complete"

"Arrived on site and replaced icemaker and found in cycled immediately and filled with water, recommended to homeowner that first batch of ice be discarded, job complete"

"Arrived on site and found cooktop is working properly, customer states builder have not purged air from gas line and it took a while. Cooktop is working properly now sent a short video to KB/service management, job complete"

"Arrived on site and found washer Bellow has a piece missing at the bottom front where it seals against glass. Replaced it and ran a diagnostic cycle to confirm correct operation, job complete"

"Arrived on site and found center burner knob is broken replaced it and cooktop is not working properly. Only one knob prescreened, job complete"

"Arrived on site for a washing machine with the UI not working properly. I test the unit and found when turned on the LED screen would glitch badly. I was able to put the unit into diagnostics, but not perform any steps due to the UI glitching badly, and I found several unresponsive buttons. This indicates a faulty console. I found the unit stacked in a tight closet. Due to this we will need a second tech to remove the dryer. I found the customer had the part needed.

"Arrived on site for a washing machine that will start, but automatically go all the way to done right away. I put the unit into diagnostics mode and found the spin/agitate would hum but nothing would move. This indicates a bad cap. I replaced the cap and test the unit again. The unit was now working as designed. Call complete."

Arrived on site for a refrigerator with the dispense pad not working properly. I tested the unit and found the pad not bouncing back into position. This indicates a broken pad. I installed a new pad and it began working as designed. Call complete.

Arrived on site to install previously diagnosed parts. I installed the new gasket and the unit was now as designed. Balance collected during last service. Call complete.

"Arrived on site for a refrigerator making a loud rattle noise when running. On arrival the customer stated that when they first got the unit the noise was constant and very loud. They found that over time it has gotten more and more intermittent, and that the noise has gotten quieter too. I test the unit and could not replicate the noise. I activated all fans and ramped the compressor to max, but no abnormal noise was present. I gained access to the back and found it normal. I observed the card board under the condenser and found it good. I could not replicate the problem at the time of service. I advised the customer on recording the noise if it occurs again. Call complete."

"Arrived on site for a range that was throwing an F2E1 error code for shorted keypad. On arrival the breaker was off. I tried to test the unit and found the touchpad completely unresponsive, but the LED still worked. I inspected the UI harness and found it good. Per the tech sheet I replaced the console. The unit was now working as designed. Call complete."

Arrived on site for a dryer not heating. I tested the unit and found it heating. The customer then stated that sometimes it takes longer to dry. I tested the airflow on the unit and it was bad. Upon further inspection I found the lint catcher full of lint. I advised the customer on cleaning this after every load. I informed the customer of my findings and they stated a handy man already came to clean the vents prior the last service in March. I advised them on reaching out to a professional that specializes in vent cleaning. I found the unit as designed. Call complete.

"Arrived onsite for Refrig not cooling properly. Upon arrival, inspected unit and found lots of ice/frost build up on evaporator. Ran diagnostics and found open defrost sensor. Need to replace harness. Ordering harness, heater, ui, and control. . Let maintenance know to turn unit off for at least 24 hours with door open and with towels down prior to next visit. ### ; ordrng 1 W11546681 (Harness) and 1 W11518204 (UI) and 1 W11546610 (Heater) and 1 W11566891 (Control)"

"Arrived onsite for Broken or Missing Parts. Upon arrival found broken oven door assembly. As well as broken oven door trim. Need to order right and left trim pieces and screw and return with handle. ### ; ordrng 1 W10761018 (Trim,left) and 1 W10761014 (Trim, right) and 2 WP355214 (Screws)s"

Arrived onsite to install previously diagnosed parts. Replaced latch and strike. Test unit on auto cycle. Unit operates as designed. No leaks present at this time. Job complete

"Arrived onsite for Water Leaking from Door. Upon arrival inspected unit and did not find evidence of water leaking from dispenser. Ran unit on normal cycle and did not find leaks at drain pump, sump, or valve. I believe there was an oversuds condition being that there is only regular dish detergent present. Apartment management will contact tenant and call us back if issue continues.no leaks present at this time. Job complete"

"Arrived onsite for shaking violently with only one pair of pants. Upon arrival,maintenance has the machine in shop and out of apartment. Inspected unit and found unit still contain shipping bolts. Removed bolt. Inspected shocks and all are good. Could not test unit being that there were no connections available. Maintenance will be returning unit back to apartment and call us back if they need to. Job complete"

Arrived onsite to install previously diagnosed part. Installed new FC door gasket. Used heat gun to help form the new gasket. Door now seals correctly. Job complete.

Arrived onsite for 'Check Vent' - Dryer- ALREADY CLEANED OUT LINT AND STILL GIVES ERROR . Upon arrival ran diagnostics and got error codeF4-E3 restricted air flow. Inspected unit and found small amount of lint in blower. Found that the lint light only lights with vent hose on unit. Advised customer to to have entire vent cleaned not just the entry point. Unit operates as designed. Job complete

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed customers complaint and found the unit not even attempting to cool. Checked the compressor and found it not even running. Checked pressures and found both sides at zero with the unit unplugged. Used nitrogen to find a leak at the left hand side of the compressor. Used one of the lokring fittings to lokring the compressor to the return line. Vacuum down the unit and found the unit held pressure for 20 minutes. Charged the unit and attempted to run the unit. Found the compressor still would not turn on. Checked all connections to the inverter into the compressor and found proper voltage going to the inverter but no action with the compressor. Spoke to CS and was advised to order the compressor for repair. Was advised to try and replace the inverter first prior to the compressor replacement but the office will need to schedule service for three hours due to ongoing issues and R600 unit. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11506610 (8 NK MS 00) and 1 W11578205 (Compressor)

Arrived on site for a washing machine that is making abnormal sounds during agitation. Inspected unit and work area. Confirm the customers complaint and phone noise coming from underneath the unit. Remove the cam and found the cam was partially worn causing the loud stripping and knocking sound. Replaced the cam and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.

Arrived on site for a refrigerator that need the back panel put back on. Inspected unit and work area. Was able to move a few refrigerant lines around to be able to place the back cover on and the unit was cooling as designed. No leaks reporting during operation. Car complete.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replaced the heater. Tested the unit and the unit began to work as designed with no leaks present during operation. Call complete.

"Arrived to inspect production issue. I found the unit was attempting to make ice and there was a minimal amount on the evaporator, but the pump was cavitating. In test mode I found the fill portion of the test was between a light trickle and steady drip and R/Rd the fill valve. Normal operation resumed and the unit produced a slab prior to departure, but it cycled the power completely off and then back in, denoting a failure of the lift/drain pump; ordrng 1 1901A (Lift/drain pump)"

"Arrived onsite for wall oven not heating. Inspected unit and work area. Gain access to the oven and checked the verified supply wiring was good. Took off the covers to inspected the controller, found door switch connector that was unplugged. Plugged the connector in and tested the unit. Unit working as designed. Job complete."

Arrived to perform SP W11540964 - Special Project S17304. On inspection the unit has the steel washers installed. No further action required. No water leaks during service. Job complete.

"Arrived to inspect no operation. Service test mode had the following codes stored: F3E1,F9E1,F8E1,F1E1. Inspection revealed the water level pressure hose was kinked at the air dome outlet and I removed and discarded the damaged portion, which left plenty of line to reattach securely. I re-calibrated the unit and tested several times and it filled and operated as designed. No leaks observed during service."

"Arrived to inspect MW that bulb does not work. Gain access to the MW to inspect the unit. Took control board out of unit and found burnt IC chip on board. Installed new control board, installed CX bulb into unit. Unit working as designed. Job complete."

"Arrived for FC not cooling. Gained access to the back of the unit and found gap in drain tube and sealed. Tested the thermistors, RC Thermistor read 5.16K and the RC evap thermistor read 11.97K, readings were inline with the temperature including the frozen Evap coil. Evap was frozen enough that the fan stopped a few days ago and CX is aware that they must check it for operation once the evap is thawed out for 48 hours. I advised CX how to defrost the unit and will contact us if there is no evap fan. CX is aware of additional part and adjustment if fan in needed. Chassis also required squaring, leveling and door re-alignment.

"Arrived to inspect dryer noise issue. I found the unit made a very loud squeal and determined it to be coming from the idler pulley, which had worn through. I was able to get the pulley to work for testing and found the upper blower housing bearings were very noisy and likely to fail in the near future. I informed the CX that the unit cannot be repaired, but it does have limited operability for the time being. No gas leaks detected during service.

"Arrived on site for door gasket being broken. I inspected the unit and work area. I found both the left and right rc door gaskets torn. I also found the door handles loose. I removed the handles and added loctite to the mounting studs to prevent the, from backing out. I reinstalled the door handles and ensured they are no loose. I am ordering the rc door gaskets. The office will reschedule.; ordrng 2 W10830274 (Left and right rc door gasket)s"

"Arrived on site for fridge tripping the breaker. I spoke to the customer and found out it happens a put every six hours, and that he already replaced the defrost bimetal. I inspected the unit and work area. I found continuity from the defrost heater to the evaporator shroud. Indicating a short. I attempted to maneuver the evaporator in order to pull the defrost heater. I could not get enough room to pull the heater.

Arrived on site to install a new heating element. I verified the model and serial number fall in range of service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. It is working as designed. No water leaks detected. Job complete.

Arrived on site to install previous diagnose parts. I installed a new ice pad and right side rc gasket. I shaped the gasket to the fridge. The gasket is sealing all the way around. I I inspected the the freezer gasket and found it sealing as well. Job complete.

"Arrived on site for dishwasher flashing f2e2, UI error. I inspected the unit and work area. I found the same fault flashing. I gained access to the UI and found the UI control corroded. I replaced the UI, and reassembled the unit. I ran a diagnostics cycle and found f2e1 stuck key, the unit ran through the cycle with no issues. Job complete."

Arrived on site to install a new heating element. I verified the model and serial number fall in range for service pointer W11540964. I installed a new heating element according to the service pointer. I reassembled the unit and tested it. I found it working as designed. No water leaks detected. Job complete.

Arrived on site for dishwasher not heating and showing error code. I inspected the unit and work area. I found f7e1 no heat error.I gained access to the heating element and found it open. I replaced the heating element and tested the unit. It is now working as designed. Job complete.

"Arrived on site for oven not heating.I inspected the unit and work area. I found the lower oven bake ignitor open. I installed a new ignitor and tested it. It is now working as designed.

Arrived on site for dishwasher leaking. I inspected the unit and work area. I found fault code f9e1 diverter lost position. I ran a diagnostics cycle and found the diverter leaking. I opened the door and found no leaks in the door.

"Arrived on site to examine refrigerator with damaged panel. On arrival found the freezer door had a large dent in it from delivery. Ordering new door. Office to schedule when door arrives.; ordrng 1 W11104482 (Freezer Door, black stainless)"

"Arrived on site to diagnose washer that had thrown errors. Customer advised unit didn't want to fill with cold water, and would error and stop cycles. Tested for errors and found Flood state error and motor unable to reach RPM error. Replaced main control to resolve multiple errors. Found pressure switch had no obstructions in it. Tested unit in diagnostic and passed. Tested on regular normal load and found proper fill level with correct temp. If errors return replace console, unit is not wifi enabled to update. Call complete. ; O-emld tckt"

Arrived on site to install new heater per SP W11540964. Replaced and verified no water damage or leaks present. Call complete.

Arrived on site to replace heater per SP W11540964. Replaced with new element and verified no water damage or leaks present. Call complete.

Arrived on site to install new heater per SP W11540964. Installed new heater and verified no leaks or water damage present. Call complete.

Arrived on site to diagnose range that had turned some functions on at random. On arrival found unit was not showing any elements on. Checked errors and found an F2E1 error for shorted keypad. Replaced the UI/Control and tested. Did not see any errors return and unit working as designed. Call complete.

"Arrived on site to diagnose dishwasher that was leaking water when in use. Removed toe kick and ran unit. Saw that when the unit runs the drain pump it's spraying water out of the drain hose joint where it meets the drain loop on the tub. Found installers had used a worm clamp and pinched it and left the clamp out of round, and made a pinch in the drain line. Was able to smooth out the drain line and adjust the round of the clamp to create a good seal. Advised to monitor unit, and if it leaks again we need to replace the drain line and drain loop line on the tub side. Call complete."

"Arrived on site to install new control, latch and bezel to resolve inoperative washer. Replaced broken latch and bezel, then replaced control. Verified all functions working as designed. Call complete."

Arrived on site to diagnose a cooktop with a burner not working. Found lr infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a refrigerator that was leaking from icemaker. Found no leaks at time of service and inspected unit. No repairs needed and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a washer that is not cycling properly. Found wiring for pump damaged. Repaired wiring rewired pump. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a microwave that isn't turning on. Found interlock tripped preventing contact with door strike. Reset interlock to proper position and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a washer with long cycle times. Found balancing error saved in diagnostics but no failures to unit. Advised customer on washer balancing procedure. No further repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is not turning on. Found wall outlet neutral connection gapped too wide and outlet will need to be replaced to correct issue.

Arrived on site to diagnose a washer that customer was having trouble getting it to respond. Found no errors saved in diagnostics and unit fully functional. Advised customer on electrostatic panel operation. No further repairs needed and no leaks were found at time of service.

"Arrived on site to diagnose a dryer with long dry times. Found external venting clogged preventing airflow through unit. Advised customer and property manager of issue and recommended DVW to correct venting issue. No further repairs needed for dryer itself, but unit cannot be used until airflow is restored."

"Arrived on site to test unit for unit not shutting off, customer stated that the unit would fill non stop and cause it to over fill, causing property damage, tested unit found pressure switch failure, manually filled with water activated drain pump but water draining really slow, unit is stacked in a tight room and the dryer will need to be removed from room to inspect unit further, called safety to report my findings, got authorization to replace control, pressure switch, drain pump and water valves and two men on return visit M13VRX0WPL2, customer also stated that he will need the property damage covered, due to incorrect installation of unit customer will need to go through his home warranty if home warranty does not cover then customer will need to call safety, ordering control ### ; ordrng 1 W11322901 (Control)"

"Arrived on site to test unit for display issues, customer stated that the lights on display are hardly visible, tested unit found lights are dim some spots are brighter then the other, will need console to fix issue, ordering console, ### ; ordrng 1 W10570022 (Console)"

"Arrived on site to replace previously diagnosed UI, replaced console powered on unit, heated to 350, no errors are returning, advised customer that if error comes back, a control will need to be replaced as well and there will be extra charge, unit is running as designed job complete"

"Arrived on site to test unit for damage to cooktop, tested unit found multiple scratches, replaced cooktop, tested unit, all burners are igniting, job complete"

"Arrived on site to test unit for burning smell, tested unit found all components running properly, heated unit to 400, no unusual smell detected, heating element is cycling properly, customer also stated that unit will no turn off on console sometimes, provided customer with Wi-Fi team number, advised customer to call and have them upload proper update, advised customer that unit is safe to use and what ever smell they were smelling is no longer there, unit is running as designed, no leaks detected job complete"

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater,tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to replace Heating Element - SP W11540964 - Special Project S17304, replaced heater, tested unit, unit now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for excessive shaking, tested unit found broken leveling feet and the cabinet is damaged will not be able to fix the issue without replacing the cabinet, cabinet is considered a cosmetic part and unit is past its 30 days, provided customer with whirlpool customer service number, if customer gets concession, we will need to order cabinet, badge and feet, at this time job complete"

"Arrived on site to test unit for not cooling properly and no ice production. Found what appears to be a restriction in evap as frost pattern not ideal or complete through evap. Recommend replacing compressor and installing dye drier, access valve and running nitrogen through system to rule out internal leak. Ordering sealed system components. ###. ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (UV drier) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for leash stuck underneath agitator. Removed leash, unit is working as designed. No leaks detected.

"Arrived on site to test unit for only showing 2 mins and shutting off afterwards. Found customer was pressing drain but when powering on and drain was running for 2mins. Advised customer to either press desired wash setting to wake unit up or press start button then select cycle. Ran diagnostics, unit working as designed. No leaks detected.

"Arrived on site to test unit for flames too high on front two burners and slight hissing sound from LF burner. Inspection conversion was done correctly. Replaced orifices and adjusted flames, tested unit, unit working properly. Found AC air register above range pushing gas to back side of burner when on. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed sump and motor. Replaced parts, unit working as designed. No keka detected. Job complete."

Arrived on site to test unit for not completing wash cycles. Rand normal cycle and found in sense mode unit attempted a couple times to rotate tub but failed(had full load of towels). Replaced bad run cap unit now appeared to run as designed but not filling properly. Replaced valve assembly and control as a precautionary. When attempting to test again whole home lost water so unable to run diagnostics cycle. Advised customer to test and monitor. No leaks detected. Job complete.

"Arrived on site to test until for buttons not working on console and adjustment knob not changing. Replaced main control, console and display controls. Confirmed parts covered under warranty. Unit is now working as designed.

"Arrived to inspect noise. I found the noise was intermittent and isolated it to the safety label on the power cord. I removed the label and tested and the issue was resolved. During inspection, I found the FC door starting to warp and it is likely the gasket will not seal in eventuality. The right RC door gasket was torn and will require replacement. Office to order FC door and RC door gasket and contact the CX to arrange return service. Operational test good, no leaks observed during service. ; ordrng 1 W11435351 (FC Door, SS) and 1 W10830274 (RC Door Gasket)"

"Arrived on site to inspect wall oven temps off 40 degrees. Upon further inspection, the customer advised that they recently had their yearly inspection and was told the unit oven temps are 40 degrees too hot. I placed he unit in diagnostics showing error code F6E4 and the unit is connected to wifi. When I went to replace the main control, per error code, I found I had the wrong part packaged in the correct packaging. I advised the customer and am ordering the main control and scheduled return service for 08/22/22. ; ordrng 1 W11261167 (Main control)"

"Arrived to inspect ice maker issue. The ice maker showed signs of overflow and had dripped down into the bin housing, causing the output shaft cover to beak off. Both doors require upper and lower closers and I removed and replaced the ice maker.. No leaks observed during service; ordrng 1 W10876198 (FC Lower Cam) and 1 W10500000 (RC Door Hinge/Lower Cam) and 1 WPW10248015 (FC Door Cam) and 1 WPW10248011 (RC Door Cam) and 1 WPW10293212 (Chute Assy)"

"Arrived on site to test unit for no fill, tested unit found drain pump connection broken off, will need drain pump to fix issue ordering part ; ordrng 1 W10876537 (Drain pump)"

Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI kit and both the emitter and receiver for the ice bin. The unit properly registered the absence of ice and passed all other ice production tests. FC temp was 10 and is likely ok and was in the middle of cycling. No leaks observed during service. Operational test good.

"Arrived to instal previously diagnosed and ordered part. I envied and replaced the faulty UI assembly and corrected the factory wifi programming. The unit worked as designed and tested as expected. Steam dryer, no leaks detected during service."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the condenser fan and hv control and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for leaking tub, tested unit found leaking from top corner, replaced tub, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element with the incorrect bushings. Per service pointer #W11540964, I removed and replaced the element and tested. Unit is operating as designed and no water leaks observed during service. Job completed."

"Arrived on site to inspect oven getting too hot. Upon further inspection, the customer advised that when they use the oven, the cooktop, control panel and oven knobs get too hot. I tested the unit in bake at 350 and advised the customer that the oven vent is directly under the control panel and vents out onto the cooktop. I advised that there is no repair for this as thats the way it was designed. Following service pointer #W10917778, I placed a strip of insulation (from van stock #W11025151) inside the door at the top of the outer door glass as instructed in the service pointer. Tested the cooktop and all burners are operating as designed. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to test unit for not washing, tested unit found wash motor not engaging, replaced wash motor, tested u it unit now running as designed no leaks detected job complete"

"Arrived on site to test unit for frost buildup in freezer, tested unit found gasket not sealing properly in FC causing everything to frost up, molded gasket all is sealing good now if issue persists will need new gasket , at this time unit is running as designed, no leaks detected job complete"

"Arrived to inspect noise. The CX played a video of the issue and it was clearly squealing during agitation. I inspected the gear case are and found signs of oil leaking from the gear case and the inside of the chassis had oil residue as well. I removed and replaced the gear case, slider and rotor, re-calibrated and tested. Operational test good,no leaks observed during service."

"Arrived on site to test unit for ripping clothes, customer stated that unit is not filling with enough water, tested unit found unit is filling with proper amount of water, inspected agitator and found working as designed,nothing that the clothes can catch on, put unit through diagnostics, all components tested good, advised customer to load clothes properly per owners manual and dont wrap around agitator, customer switched from front loader and was not aware on proper functionality of unit, no leaks detected job complete"

"Arrived on site to test unit for F8E4, tested unit found water in float switch pan, customer stated that unit was running fine and one day water started leaking and error showed up, after couple day they plugged it in and no issues or leaks after they ran it, emptied pan put unit on normal wash, inspected unit, could not find any leaks, possibly during operation something restricted spray arm from spinning causing water to be forced out of the dishwasher but since it only happened once advised customer to run it and monitor, if issue returns to call use back, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck in harvest position, and error code for lost home position, replaced ice maker, tested unit unit now functioning properly, completed test 120 and filled with water on test 97, no leaks detected job complete"

"Arrived on site to test unit for no drain, tested unit found drain pump ceased, , replaced pump tested , unit is now draining properly, no leaks detected job complete"

"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. The unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator not dispensing water and ice maker not working. Upon further inspection, the customer advised that the unit hasnt dispensed water or made ice in a few years. I tested the ice maker and it failed to call for water. I removed the reservoir cover and found dark spots in the reservoir tubing that appeared to be mold. Tested the water dispenser and the valve failed to open. I removed and replaced the ice maker, dual valve, filter head/reservoir and filter and tested the unit and it is operating as designed. I recommended that the customer purge the water dispenser for at least 1-2 gallons and dispose of the first 2 batches of ice. No water leaks observed during service, job completed."

"Arrived on site to test u it for water leak, tested unit found gasket not sealing properly, replaced gasket, ran unit for 15 minutes, no leaks detected detected, unit running as designed job complete"

"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the water dispenser and found no water would dispense. Customer had a reservoir/filter head on hand so I removed and replaced the part and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect unit not responding to commands and entered service test mode, F5E1 and F8E1 codes stored. I had slight difficulty getting the unit to respond to commands and after wiping the controls, the issue was greatly reduced. The unit completed service test mode with all functions present and did not generate any errors during testing. The door had a slight contact on the left side and after light adjustment to the left leg, the issue was resolved. Operational test good, no leaks observed during service.

"Arrived to inspect broken hinge. I found the lower guide and timing arm had broken and removed and replaced the hinge assy. I aligned the door and tested. Operational test good, no leaks observed during service.

"Arrived on site and found saved error code for motor fault, ran diagnostic cycle and found agitation and spin is working properly. Set washer into a drain and spin and it will not progress. Will need to replace control, lower harness, capacitor and motor; ordrng 1 W11502823 (Control) and 1 W11222082 (Motor) and 1 W11227944 (Capacitor) and 1 W11376227 (Lower harness)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found both compartments above average temperature, but still cooling. Found evaporator compartment completely frozen. Ran diagnostics and could force a defrost. Heater is energizing. Unit is having defrost circuit issues. Ordering and replacing control and defrost sensor. Customer to have unit unplugged 48 hrs before next visit. ; ordrng 1 W11546690 (Control) and 1 W11546681 (Evap harness)"