Near Cedar Park, TX 78613
David Z
Job Details: 12/14/2020
WASHER MAYTAG MHW6630HC0 Arrived on site to diagnose washer that is intermittently leaking. Ran unit and found no leaks present through diag cycle as well as with cleaning cycle. Examined unit and components and found a large noticeable soap trail running down from the front all the way to the bottom of the front panel. Replaced dispenser and advised customer to use less detergent and possibly try a different brand. Could not see any other leaks or evidence of leaks. All is working as designed with no water leaks found. Call complete.
Near Georgetown, TX 78633
Kayman
Job Details: 12/14/2020
OVEN KITCHENAID KEBU208SSS03 Arrived onsite for wall oven not heating in either section. Upon inspection of the controls I found the thermostats good. I found good voltage going to the terminal block. I found that the lower broil element was half way heating. I checked for any other shorts or issues within the controls. All checked good. The only other component that controls both ovens together is the UI or user interface. I advised the customer of my findings and that the UI would need to be replaced. For the oven to operate as designed. We re installed the unit and restored power. Job complete.
Near Austin, TX 78734
Brandon
Job Details: 12/14/2020
MICROWAVE JENN-AIR JMV8208CS6 "Arrived on site for customer complaint of light not working, I found failed light, I replaced light, unit tested good."
Near Temple, TX 76502
Tyler
Job Details: 12/14/2020
COOKTOP WHIRLPOOL WCG97US0DS00 Arrived on site for cooktop still giving to small of flames from the burners. I was able to match with 100% verification that the offices that were previously installed in the brand new cooktop from either the factory or the store it was bought from was indeed propane offices and not natural gas as they should have been for the home as soon as I put in all five natural gas or versus the unit function as designed and water was able to boil in less than five minutes while on site and the customer is extremely happy with the repair now that the cooktop is working. Regulator is still perfectly fine with no irregularities.
Near Austin, TX 78744
Leonardo
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for door not closing correctly. Test unit and found bad latch. Replaced latch test unit and unit test good job complete
Near Austin, TX 78748
Leonardo
Job Details: 12/14/2020
RANGE WHIRLPOOL WFE975H0HZ1 Arrived on site to test unit for temp to high. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not working. Inspected unit and work area. Performed diagnostics mode, no stored error codes. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found 120 volts. Found failed wash motor. Will need to replace sump to repair. Will need authorization to repair. Office to schedule appointment when ETA is available.; ordrng 1 WPW10671941 (SUMP)"
Near Killeen, TX 76549
Tyler
Job Details: 12/14/2020
WASHER MAYTAG MVWC565FW1 "Arrived on site for washer banging around when spinning. I ran a diagnostic check but they were no error codes indicating any kind of hardware or software failure. I then ran a diagnostic test to advance the unit to the spin cycle I then found that the unit was banging around pretty bad the moment the spin setting was activated. I then removed the top of the unit and try to remove the agitator but found that the agitator was rusted to the gear case and underneath the unit the gear case were showing early signs of rusting internally. I also found that even though I cannot get the wash plate out of the unit I was able to verify that the inner tub is starting to remove itself from the hub drive and gearcase. List of parts needed are below.W10752187 screw, W11161960 agitator, W10752719 inner tub, W10528947 drive hub, WP8533953 (6x) screws, WPW10215093 drain filter, WP8533928 screw, W11219115 outer tub, W11454734 gearcase, W10721967 cam.; saved tckt"
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/14/2020
DRYER MAYTAG MED7230HW0 "Arrived on site for 'Check Vent' - Dryer / F3 E2 ERROR MSG pulled up diagnostics and got moisture sensor F3E2 and F2E1 HMI stuck button. Moisture sensor tested good. Ordering a new control and UI for washer to correct errors. Customer was sent a vent test kit for the dryer, but the error codes are not vent related. Test kit will not be necessary. Returning with harness and thermistor JIC. ; ordrng 1 W11413567 (UI) and 1 W11441687 (CONTROL)"
Near Killeen, TX 76542
Tyler
Job Details: 12/14/2020
DRYER MAYTAG MED5630HC0 Arrived on site for dryer making another rattling noise after previously repaired. Upon rival I ran a diagnostic check but could not find any error codes and at this point and then disassemble the unit and found that the airflow shoot that goes from the blower wheel to the back of the dryer that venting connects to headcount loose from its mounting position I ended up re-mounting it in securing it in place to make sure it wasn’t going to wiggle loose again cause any more rattling. Unit is working as designed call complete
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/14/2020
WASHER MAYTAG MVW7232HW0 "Arrived on site for F0 E7 ERROR MSG MOVE AND RESTART CYCLE NOW F0 E9 MSG NEED SERVICES. Placed in diagnostics and received the same error codes reported. F0E7 is when items are inside the basket and clean washer with afresh is selected. F0E9 is an OB pause error. This is when the washer detects an unbalanced load and or the basket suspension is faulty. Tested the basket by bouncing. Did not bounce, instead went down and came back up without bouncing. Washer is operating as designed. Customer just had an unbalanced load. No repair needed."
Near Austin, TX 78737
Leonardo
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to test unit for dispenser door not closing test unit and found dispenser door broken. Replaced dispenser test unit and unit test good job complete.
Near Cedar Park, TX 78613
David Z
Job Details: 12/14/2020
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to diagnose range that customer said only had partial broiler flame, and a couple odd issues with the controlS. Tested broiler element and found a full flame. From certain angles it looks like the flame is out with the light on, but seems to be there. I found the broiler would shut off and have to be restarted. Customer also showed me that at times she would cancel the timer and it would shut off the broiler. Ordering a new control to resolve. Gas flow seems fine, and it seems to be control. Office to schedule return when we can get parts.; ordrng 1 W10885069 (cntrl-elec) and 1 WPW10603098 (cntrl-elec)"
Near Leander, TX 78641
Justin
Job Details: 12/14/2020
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site for range hinge rubbing bottom of oven. Upon further inspection found oven hinge to be bent and not sitting correctly. Gained access to hinges and installed new left and right hinge. Unit now working as designed. Call complete.
Near Leander, TX 78641
Lou
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. Tested temps in the ice box=36 degrees. Removed the FC door and drawers and found frost on the evap cover. Removed the cover to find a block of frost built up around the defrost thermistor and cap tube area. Placed unit in diagnostics and and ran test #3 and found the FC evap fan motor is bad. I am ordering the FC evap motor/harness and UI and office to schedule return service due to availability of parts. Removed frost from the evaporator to get to cool until I can return. No water leaks observed during service.; ordrng 1 W11032800 (motor-evap) and 1 W11387386 (UI)"
Near Leander, TX 78641
Kayman
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL WDF130PAHS1 Arrived onsite for dishwasher not drying dishes. Upon viewing the diagnostics cycle I found the heater element was not turning on when called for with a 0.00 amp draw. I inspected the element and found a short or burn on the back left side of the element. I replaced the heater and re tested the unit. The unit is now working as designed and no leaks were detected during time of service . Job compete.
Near Round Rock, TX 78664
David S
Job Details: 12/14/2020
DRYER MAYTAG MGD7000XR0 Arrived on site to install previous diagnosed parts. I gained access to the thermal fuse and thermistor. I replaced both with new. I reassembled the unit and tested it. I found the unit heating and working as designed. Job complete.
Near Austin, TX 78728
David Z
Job Details: 12/14/2020
WASHER MAYTAG MVWC465HW2 Arrived on site to diagnose washer not spinning out and hanging in cycles. Ran diagnostic and found no error codes present. Unit ran through diagnostic ok. Heard something rattling under the unit. Took out basket and checked and found no loose items. Ordering a control since customer says unit is overfilling and over soaking clothes. Office to schedule return. ; ordrng 1 W11249158 (cntrl-elec)
Near New Braunfels, TX 78130
Richard
Job Details: 12/14/2020
COOKTOP WHIRLPOOL WFC150M0EB3 "Arrived onsite for the oven presenting error code F3. Ran diagnostics and found error code F3. Bake element checked good, broil element checked good. Temp sensor checked good. Ran a bake cycle of 350 degrees and took a temperature reading and It checked out good. Customer stated that this is an intermittent issue. Will need to replace control board and temp sensor for intermittent issue. Ordering parts and office to schedule ; ordrng 1 W11122555 (Control board)"
Near Kempner, TX 76539
Al
Job Details: 12/14/2020
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer squeaking during approximately 15 minutes after customers cycle.I confirmed the complaint and found the rollers and pulley were causing the noises.I used truck stock Repair kit #4392065 to complete the repair.Customer satisfied.Job completed
Near Hutto, TX 78634
David Z
Job Details: 12/14/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to diagnose range that has a pan odor coming from it similar to kerosene, only when in use. Turned on gas to unit and used leak detector to find leaks. Found no leaks. Ran the unit and verified the odor, but it doesn’t seem to be coming from leaking gas. The odor comes off all burners and can be smelled in the vapor of the flames, smells like a contaminant in the lines or gas supply. Couldn’t find any kind of failure with the unit. Advised customer to have gas company test their lines and gas, nothing verifiably wrong with the range.Call complete."
Near San Marcos, TX 78666
Jacob
Job Details: 12/14/2020
DRYER WHIRLPOOL WED8500DC0 Arrived on to replace speaker. Replaced speaker. No issues at this time. Job complete
Near Leander, TX 78641
David S
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for ice make r not producing ice in the refrigerator section. I inspected the unit and work area. I found the top light and the freezer light out. I also found error code e2in step 56. I ran a harvest test and the icemaker failed. I replaced the freezer light W10695459 with one I had on hand. I also replaced the ice maker. I ran a harvest and fill test both operated as designed. All lights in the fridge are working. The unit is operating as designed. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 12/14/2020
WASHER MAYTAG MVWB855DC3 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I ran the unit through a diagnostics cycle and found it operating as designed. Job complete.
Near Austin, TX 78701
Luis
Job Details: 12/14/2020
ICE MACHINE KITCHENAID KUIS18PNZW0 "Arrived on site for ice. Slab of ice forming on evaporator plate,ran diagnostics all test passed,water,filled reservoir,pump powered on,evaporator plate frosting correctly.
Near Austin, TX 78717
Jimmy J.
Job Details: 12/14/2020
DISHWASHER WHIRLPOOL KDTM354ESS3 "Arrived on site for DW top rack will not stay in place. Initially when I arrived the dishwasher door was opened the rack stayed put. With just a small tug the top racked slowly rolled forward. I removed the kick plate and found the blocks in the back were removed and the wheels in the back were raised as high as they could be raised. With this, the tile underneath the dishwasher is present in the back, but in the front the tile is gone. This created a natural lean forward on the dishwasher. I used two paint sticks as a wedge under the leg to raise the front a bit more and advised the customer to load heavier items in the back of the top rack to prevent the top rack from rolling out when lightly pulled. Otherwise the top rack will roll forward when lightly pulled if heavy items are placed at the front of the top rack. Currently if the dishwasher door is opened the top rack doesn’t move. Job completed."
Near Austin, TX 78738
Brandon
Job Details: 12/14/2020
WASHER MAYTAG MHW3505FW1 "Arrived on site for customer complaint of unit leaking, found leak coming from bellow, ordering bellow. . ; O-emld tckt"
Near Leander, TX 78641
Chase
Job Details: 12/14/2020
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived on site. Removed existing microwave and installed new microwave. Tested all functions of microwave it is heating and operating properly but has a slight vibration noise when it immediately turns on to heat but then goes away. Removed microwave and attempted to make multiple adjustments and there is still a slight vibration but all functions check
Near Rogers, TX 76569
James
Job Details: 12/14/2020
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site and installed new burners. Tested operation and found all burners now operating properly. Job complete
Near Austin, TX 78749
Luis
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 "Arrived on site for unit not defrosting. Evaporator in cases in ice,ran diagnostics thermistor passed,heater powered on diagnosed unit not running through a normal defrost cycle,replaced ui and main control ran diagnostics thermistor passed. Tenant or maintenance will need to defrost freezer 24hrs"
Near Waco, TX 76705
Jonathan M
Job Details: 12/14/2020
REFRIGERATOR GE GSL25JFTCBS Arrived on site for refrigerator that was not cooling the refrigerator or freezer sections. Inspected unit and work area. Found the freezer evaporator covered in frost indicating a defrost issue. Removed evaporator cover and tested unit. Found defrost heater showing open. Replaced heater assembly and tested unit. Unit is now working as designed. Call complete.
Near Kempner, TX 76539
Al
Job Details: 12/14/2020
RANGE WHIRLPOOL WFE525S0JZ0 Arrived to inspect broken broil element.Confirmed and removed and replaced it.Powered the unit on and unit still didn’t bake or broil.Found the control is the issue.Ordering W11256088.Office to reschedule the customer for return service due to parts availability.Needs more work.; ordrng 1 W11256088 (cntrl-elec BLACK)
Near San Marcos, TX 78666
Jacob
Job Details: 12/14/2020
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived onsite for hood light not working once again. Customer said that the button will not turn on the light. Tested unit once again. Could not find anything wrong with the unit. Called tech line. Suggested not to change parts at this time and to let the customer know about the button pressure to activate light. Got sr#7729491777. No issues at this time. Job complete
Near Salado, TX 76571
James
Job Details: 12/14/2020
FREEZER WHIRLPOOL WRT318FZDW05 Arrived on site and tested operation. Found loud whining sound coming from fresh food evaporator. Found damper pad in wrong location on high side of evaporator. Added damper pad to correct location to quiet the sound of refrigerant. Unit tests good. Job complete
Near Waco, TX 76706
Jonathan M
Job Details: 12/14/2020
DRYER MAYTAG MEDX655DW1 Arrived on site for a dryer that would not heat. Inspected unit and work area. Customer also complained about her door handle being broken and her inner door gasket being frayed. She wanted us to fix those as well. Spoke to office in office advised that we can go ahead and fix those under her original ticket. Tested unit and found thermal cut off open. Replace thermal cut off and tested unit. Unit is now heating and is working as designed. Ordering door gasket and handle .; ordrng 1 W10861225 (handle) and 1 W10861521 (seal-door)
Near Temple, TX 76502
James
Job Details: 12/14/2020
DRYER WHIRLPOOL WGD6620HC0 "Arrived on site and tested operation. Found rattling while motor running and pulleys begin to squeal as the unit runs. Unit will need new rollers, idler and damper kit to repair. Office to schedule return services ; ordrng 4 WPW10314173 (support)s"
Near Woodway, TX 76712
Jonathan M
Job Details: 12/14/2020
RANGE JENN-AIR JGRP436HL00 Arrived on site for arrange that won’t turn on any of the oven capabilities. Inspected unit and work area. Customer advised that the unit is basically not turning on and the start button is completely solid on it cannot be turned off. Confirmed customers complaint and attempted to placing it in service diagnostics. Unit would not go into service diagnostics. Found none of the knob lights coming on when different selections were made. I Called Techline and spoke to Joel SR# 7729443348. He advised that this issue was most likely due to her user interface problem but to bring the main control board as well. Ordering parts and office will need to contact customer about reschedule date when parts are made available due to out of stock and PSP items. ; ordrng 1 W11356247 (UI) and 1 W11356248 (APPLIANCE MANAGER )
Near Waco, TX 76710
Jonathan M
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRX735SDHW00 Arrived on site for a refrigerator that has a flickering light in the refrigerator section. Inspected unit and work area. Informed customer complaint and found one of the refrigerator lights shorting out causing the other lights to Strobe. Refrigerator module light was not available in time so spoke to SR
Near Austin, TX 78729
David S
Job Details: 12/14/2020
WASHER MAYTAG MVWX655DW2 Arrived on site to install previous diagnose part. I gained access to the dispenser drawer and replaced with new. I ran the unit through a diagnostics cycle and found it working as designed. Job complete.
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/14/2020
REFRIGERATOR FRIGIDAIRE FGUS2632LP2 "Arrived on site to install previously diagnosed parts. Installed crisper pan, humidity control slider, dispenser module, drip tray, and control board. Once parts were installed I tested both crushed ice and cubed ice. Ice came out as designed, but water dispenser did not dispense water. I disconnected the tube connector at the bottom left corner below the freezer door to test water being called from the dispenser. When I pressed the dispenser water came out at the connector. With this, the water tube from the dispenser that is inside the freezer door and goes down to the bottom left corner at the connector is kinked or clogged. I tried using my steamer to clear out this water tube line, but it did not make a difference. Water will not pass through the water tube from the bottom left connector up to the dispenser. I’ve ordered this water tube to return for install. This part will need authorization before it can be installed. ; ordrng 1 AUTHO21897640
Near Georgetown, TX 78626
Justin
Job Details: 12/14/2020
WASHER WHIRLPOOL NTW4516FW3 Arrived on site for washing machine not going into spin or drain. Checked unit for stored error codes and found F3E1 Pressure System fault. Ran diagnostic cycle and it ran properly. Ran spin and drain cycle separately and it functioned as designed. Switched between spin and agitate and it functioned as designed. Put unit into normal cycle with a few hand towels and observed water level. Water level was considerably high and valve was not shutting off. Gained access to pressure hose and found no pinch nor pin holes and cleared any suds or bubbles in hose. Found control to be bad. Installed new control and tested unit. Cycled fill on unit several times and unit functioned as designed. Call complete.
Near Austin, TX 78745
Leonardo
Job Details: 12/14/2020
OVEN WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for oven not heating. Test unit and found bad igniter. Replaced igniter . Test unit and unit test good job complete. No leaks present at this time.
Near Temple, TX 76504
James
Job Details: 12/14/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and tested operation. Ran diagnostics and found squealing sound while unit getting up to speed on spin cycle. Also there is some clicking while agitating. Found teeth worn causing agitator to skip and belt is slipping on motor pulley. Found motor shaft to have too much play causing squealing sound. GEARCASE tests good and no bearing noise while free spinning. Unit will need new motor, belt and agitator to repair. Office to schedule return services ; ordrng 1 W10890624 (motor-drve) and 1 WP3951744 (agitator) and 1 WPW10006384 (drive belt)"
Near Cedar Park, TX 78613
Kayman
Job Details: 12/14/2020
RANGE GE ZGP486LDRSS Arrived onsite for oven with right side not heating. Upon inspection I found the broil element firing up as designed. I accessed and tested amp draw at the bake ignitor and found it was less than needed for the burner to ignite. I replaced the bake ignitor and tested the unit. The unit is now igniting as designed and no gas leaks detected during time of service. Job complete.
Near Copperas Cove, TX 76522
Al
Job Details: 12/14/2020
MICROWAVE GE JVM6172SK2SS "Arrived to a microwave not heating.Confirmed the complaint and R&R the magnetron, capacitor and diode.Reassembled and unit tested as designed and now heats.Job completed"
Near Austin, TX 78726
David S
Job Details: 12/14/2020
DRYER MAYTAG MDE6700AYW "Arrived on site for dryer not heating. I inspected the unit and work area. I tested voltage from the wall outlet and I found good voltage. I ran the unit and found no voltage coming from the control to the heater. The control will need to be replaced to complete repairs. I spoke to the customer about the unit. Job complete."
Near Austin, TX 78737
Leonardo
Job Details: 12/14/2020
VENTHOOD WHIRLPOOL KVWB606DSS2 Arrived on site to replaced blower. Replaced blower test unit and unit test good job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found no indication of air leak or frost buildup in icebox. Ice has been melting and refreezing due to improper cycling of controls. Also no sound from user interface during diagnostic testing. User interface and main control will both need to be replaced to correct issue and complete repair. Office to set return appointment due to part availability.; ordrng 1 W11224256 (cntrl-elec) and 1 W11224590 (cntrl-elec)
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/14/2020
OVEN WHIRLPOOL RBD307PVS00 "Arrived on site for oven not working. Inspected unit and work area. Found no display and key pad responds by beeping when key is press. Removed unit and found unit in a tight fit with cabinet. Measured voltage at terminal block and found correct. Measured voltage at control and found correct. Found failed control. Removed control to have sent out for rebuild. ; ordrng 1 REBUILD (CONTROL REBUILD )"
Near Buda, TX 78610
Jacob
Job Details: 12/14/2020
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite to replace part ordered by previous tech. Replaced part. Tested unit. Unit test good. No issues at this time. Job complete
Near Lakeway, TX 78734
Luis
Job Details: 12/14/2020
REFRIGERATOR WHIRLPOOL WRF954CIHM00 Arrived on site for not dispensing issue. Tested dispenser no ice,found bucket not fully seated to shaft,reinstalled bucket fully tested ice dispenser,ice dispensing correctly. Ran diagnostics icemaker dumped ice ran fill test passed, advised customer to keep ice bucket half fully to have unit consistently making ice and leave max ice option on"
Near New Braunfels, TX 78130
Richard
Job Details: 12/14/2020
WASHER MAYTAG MVWC565FW2 Arrived onsite for the washer making a noise during the spin cycle. During testing found that the drain pump hose was hitting the wall during the spin cycle causing the noise. Rearrange the drain pump hose and noise went away. Washer tested good and no leaks detected complete
Near Austin, TX 78702
Matthew
Job Details: 12/14/2020
MICROWAVE WHIRLPOOL WMH31017HB3 Arrived onsite for microwave light not working properly. Upon inspection found faulty control board. Sending constant voltage to light. Will need to order and replace. Office to reschedule. ; ordrng 1 W10892389 (cntrl-elec)
Near Georgetown, TX 78626
Cliff
Job Details: 12/14/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to diagnose a microwave with keys that are not responding to input. Reset cable to proper position and tested unit. Found all is functioning properly at this time.
Near Georgetown, TX 78626
Jonathan S
Job Details: 12/14/2020
DRYER MAYTAG MED5500FW1 "Arrived in h site for for dryer making screeching sound. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and inspected guide wheels and idler pulley. Found major lint buildup. Found idler pulley at fault. Removed lint from unit and pulley. Installed new pulley and assembled unit. Tested operation. All tested good. Informed customer of lint and she stated the vent that goes threw the wall is actually a gutter and is getting corrected.
Near Burnet, TX 78611
Wesley
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived onsite and found unit door is not sealing due to needing a shim in the back left to correct cabinet for proper seal. Ordering shim to repair. Office to reschedule at same time as oven repair. ; ordrng 1 LEVELINGSHIMFORFLOOR (UNKNOWN )
Near Austin, TX 78748
Kevin
Job Details: 12/11/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site apartment resident is not home, resident complaint is load and go is not working. Powered on washer and found the last cycle used did not have load and go selected. inspected all cycles and found Some cycles have load and go default selected and some do not. Discussed differences with apartment maintenance and why apartment resident needs to ensure load and go is selected before starting washer with each and every load. Washer is operating as designed, job complete"
Near Round Rock, TX 78681
Scott
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMC50522HZ Arrived on site for apex microwave replacement .replaced microwave. Tested unit all checked normal . Job complete .
Near Leander, TX 78641
Justin
Job Details: 12/11/2020
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site for a washing machine filling with to much water. Upon arrival customer noted that the unit was filling with water and then not completing a full wash cycle or cycle will take to long. Put unit into diagnostics mode and ran test cycle where it worked as designed. Checked error codes and found F5 - E3 lid unlock fault. Manually tested lid lock and found working as designed. I then checked the control and found the correct ohm readings at lid lock, but found only 1V DC at J12 connector, indicating the control is bad. Installed new control, calibrated unit, then tested and it worked as designed. Advised customer on water levels via user care guide. I called and let maintenance manager know of work done. Call complete."
Near Cedar Park, TX 78613
Justin
Job Details: 12/11/2020
DISHWASHER WHIRLPOOL WDF560SAFB2 Arrived on site for dishwasher. Found retainers on kick plate needing to be replaced. Replaced retainers. Customer noted they installed unit themselves but had not bracketed it in nor put insulation on unit. Customer also stated they hardwired unit into the wall themselves. Put unit into diagnostics and ran test cycle. Unit working as designed. Call complete.
Near Manor, TX 78653
Matthew
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived onsite for microwave door not closing properly. Upon inspection found that interlock would not engage properly. Removed interlock, adjusted spring and reinstalled interlock. Tested unit and unit is functioning properly. Job complete"
Near Burnet, TX 78611
Jonathan S
Job Details: 12/11/2020
WASHER AMANA NTW4516FW3 "Arrived on site for washer tearing clothes and getting caught under agitator. Customer stated she keeps it on regular wash with sensor fill. Inspected unit and work area. Inspected wash basket for rough spots. Checked space between agitator and basket and found normal, about a quarter inch. Removed agitator and fully inspected. Inspected gear case and clutch. Performed diagnostics mode and checked for fault codes, no faults stored. Ran automatic test cycle and monitored operation. Removed lid strike and removed placed in lid latch to run with lid opened. Ran unit in regulator wash and monitored operation. Called Whirlpool tech support and spoke with Bryan. He stated to have customer use to gentle wash. Informed customer on user care guide. All tested good, no water leaks detected. (SR# 7729481361)."
Near Austin, TX 78717
Kayman
Job Details: 12/11/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not filling with cold water just hot. Upon inspection I found the water lines swapped. I corrected the water lines and tested the unit. The unit is working as designed and no leaks were detected during time of service. Job complete
Near Burnet, TX 78611
Wesley
Job Details: 12/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived onsite and replaced roller with repair kit. Unit is now operating as designed without a squeak. All checks good. Advised customer on repair.
Near Burnet, TX 78611
Wesley
Job Details: 12/11/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite and spoke with TJ Sr7729485620Replaced spark module for not sensing flame and cutting off. Unit symptoms are unchanged. Broil valve does not open. Attempted to verify with TJ that spark wiring was correct. TJ recommended replacing the bake broil harness. And referred to service pointer W10622771A. Polarity and voltage are correct. Ordering bake and broil harness to repair per techline recommendation. Office to reschedule. ; ordrng 1 BAKE/BROILHARNESS (TECHLINE RECOMMENDATION UNKNOWN )
Near Hutto, TX 78634
Andy
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMH1163XVB1 "Arrived on site for microwave not operating properly. Tested and inspected unit and found failed controls, switches and inner locks. Ordering needed parts. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10315771 (panl-cntrl) and 1 WPW10211457 (cntrl-elec)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/11/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for Control panel will not work - will not turn on. Removed cover from junction box and getting good voltage. Tested voltage to UI and voltage is good. Replaced UI and dishwasher is operating as designed. No further repairs needed. No leaks detected while in diagnostics. Job completed.
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2020
MICROWAVE GE JVM3160DF2WW "Arrived on site to install previously diagnosed and ordered parts. Due to the interlock and switches failures, I removed and replaced the interlock and 3 switches and tested. Unit is operating as designed.
Near Austin, TX 78747
Leonardo
Job Details: 12/11/2020
DISHWASHER WHIRLPOOL WDF331PAHS Arrived on site to test unit for unit not drying dishes. Test unit and found dispenser not dispensing the jet dry. Replaced dispenser test unit and unit test good job complete b
Near , TX 78640
Brandon
Job Details: 12/11/2020
DRYER WHIRLPOOL WGD6120HW0 "Arrived on site to replace motor and blower wheel, after replacing, unit tested good."
Near Bastrop, TX 78602
Andy
Job Details: 12/11/2020
OVEN WHIRLPOOL WFE525S0JZ0 Arrived on site for range oven door not closing. Tested and inspected unit and found failed right door hinge. Ordering needed part as well as left hinge in case needed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10299224 (hinge-door) and 1 WPW10299227 (hinge-door)
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived on site to inspect dryer noises and door not closing. Upon further inspection, I turned the unit on and it immediately began to make a loud screeching noise. Also found that the door will not close unless it’s slammed. The strike was bent and the door hinge screws were loose. I removed and replaced the dryer repair kit (2-rollers, tension pulley, belt) due to the rollers sticking on the axles and not rolling. Removed and replaced the strike and catch and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78738
Luis
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KSSC48QMS02 "Arrived on site for no ice. Removed optics,adjusted harness reinstalled optics power cycled unit,icemaker ran through a cycle and filled with water."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/11/2020
WASHER MAYTAG MVW7230HW0 "Arrived on site to inspect washer for long cycle times, upon inspection found a long drain error, found the drain hose 3x longer then recommended, cut hose and tested,no problems found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for not responding, upon inspection found the UI panel buttons not working, replaced console and found all functions had returned. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 12/11/2020
REFRIGERATOR WHIRLPOOL ED5FHGXNQ00 "Arrived on site to install previously diagnosed and ordered part. Due to,the ice maker failure no leaking water, I removed and replaced the ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Leander, TX 78741
Justin
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to replace visibly broken parts on microwave. Upon further inspection found bulb popped and was left partly burnt into bulb holder. Installed new holder and bulb then tested. Unit working as designed. Call complete.
Near Burnet, TX 78611
Wesley
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived onsite and found unit running with absolutely no cool. An amp draw of .2 and fans are running and compressor is running. . ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W10276644 (compressor) and 1 WPW10143759 (dryer)
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/11/2020
WASHER ELECTROLUX EFLS517SIW0 Arrived on site to diagnose a washer that is not completing cycles. Tested unit and found failed motor control. Replaced motor control and tested unit. Found all is functioning properly at this time
Near Pflugerville, TX 78660
Andy
Job Details: 12/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Kyle, TX 78640
Kevin
Job Details: 12/11/2020
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site and found F8E1 saved error code, ran washer and found cold water flow is weak, will need a new cold water valve to correct issue.; ordrng 1 W11316256 (Cold valve)"
Near Liberty Hill, TX 78642
Kayman
Job Details: 12/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived onsite to install previously diagnosed parts. I installed the FC door and tested the ice maker and dispenser functions all passed and no leaks detected during time of service . Job complete.
Near New Braunfels, TX 78132
Jacob
Job Details: 12/11/2020
DRYER MAYTAG MEDB980BW0 Arrived onsite for door to unit not shutting completely. lol at unit. Saw that the latch on the door needed to be replaced. Replaced latch. Tested unit. Unit test good. No issues at this time. Job complete
Near Dripping Springs, TX 78620
Kevin
Job Details: 12/11/2020
COOKTOP KITCHENAID KCGS550ESS01 "I have done site and inspected cooktop and found customer experienced all orange flames on all burners. Issue is slowly going away flame tips are still orange at this time. Took pictures. This is likely do two impurities in the gas line and will correct itself. No further repairs required at this time, job complete."
Near Spicewood, TX 78669
Robert
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KBSN608ESS00 Arrived on job for complaints of door not closing properly. Found door working properly no need for repairs.
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/11/2020
REFRIGERATOR GE CFE29TSDBSS Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found failed fresh Food fan assembly. .; ordrng 1 WR60X10357 (FAN RESEARCH.)
Near Burnet, TX 78611
Jonathan S
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site to install previous diagnosed part. Removed door and installed new. Tested door operation. All tested good, no water leaks detected."
Near Seguin, TX 78155
Noah D
Job Details: 12/11/2020
DRYER MAYTAG MEDC215EW1 "Arrived on site to inspect dryer for not stopping, upon inspection found the timer motor hot to touch, replaced timer motor and tested, all functions returned. Complete"
Near Austin, TX 78738
Luis
Job Details: 12/11/2020
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Arrived on site for no,cool. Removed evaporator cover found uv dye on manufacture weld joint,replaced fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good,checked both compartments no traces of dye."
Near New Braunfels, TX 78130
Noah D
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site to inspect microwave for not heating. Upon inspection found the humidity sensor not working, replaced control, panel and sensor. All functions returned. Complete"
Near Austin, TX 78737
Kevin
Job Details: 12/11/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 , Arrived on site and set dishwasher into a diagnostic cycle and found sump and motor is not running. Dishwasher fills with water properly and drains properly. No water leaks from connections at time of service.; ordrng 1 W11085683 (Sump and motor)"
Near Austin, TX 78750
David Z
Job Details: 12/11/2020
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site to diagnose dishwasher that is not running wash motor. Ran unit and it does fill, but the diverter just clicks and doesn’t stop or engage the motor. Will need new sump and motor to replace. Office to schedule return when part available.; ordrng 1 W10605057 (pump&motor) and 1 W10909702 (cntrl-elec)"
Near Elgin, TX 78621
Andy
Job Details: 12/11/2020
COOKTOP WHIRLPOOL WFE515S0JS Arrived on site for range damaged cooktop. Inspected unit and found cooktop damaged. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78737
Kevin
Job Details: 12/11/2020
WASHER MAYTAG MVWB955FC1 Arrived on site and replaced Control Barton Control Bon all and all function has returned to washer. Also found washer outlet is being shared with a freezer on a power strip. Showed customer and explain that due to washer control board being very sensitive to electronic noise washer cannot share circuits with other appliances. Recommended that freezer be moved to another circuit otherwise control board failure May happen again. Job complete
Near Austin, TX 78704
Brandon
Job Details: 12/11/2020
FREEZER WHIRLPOOL WRT318FZDW05 "Arrived on site for customer complaint of unit not cooling properly, found unit was cooling fine at time of service freezer -2 degrees."
Near Austin, TX 78738
Robert
Job Details: 12/11/2020
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on job for complaints of leaks. Found sump and motor causing leaks. Replaced sump and motor and test dishwasher. No additional leaks detected and left defective parts with customer.
Near New Braunfels, TX 78130
Noah D
Job Details: 12/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect fridge for freezing lower shelves, upon inspection found the lower damper not plugged in, checked all functions of the unit and found no issues. Plugged in damper as well as lower cab lights. All functions returned. Complete"
Near Seguin, TX 78155
Noah D
Job Details: 12/11/2020
REFRIGERATOR AMANA ASI2575GRS05 "Arrived on site to inspect fridge for freezing waters and milk, upon inspection found the temps at the coldest setting, customer was under the impression it was the warmest. Instructed customer on proper use, checked damper for issues, no issues found. Complete"
Near Bastrop, TX 78602
Andy
Job Details: 12/11/2020
MICROWAVE WHIRLPOOL WMC50522HS0 Arrived on site to replace microwave. Removed failed microwave and replaced with new. Tested unit and all operations are normal.
Near Liberty Hill, TX 78642
Kayman
Job Details: 12/11/2020
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for oven that isn’t baking. Upon arrival the customer advised me that the cooktop is working just fine but when they tried using the oven there was a burning plastic smell and the oven would not get hot. I accessed the terminal block and found 2 or more of the wires were burned and separated. I found the connection very loose. The damage traveled down to the units power cord as well. I will need to order the main Harness (W11344556) terminal block (WPW10245259)and power cord (WX09X10035) just in case. I left the unit unplugged until we can complete the repair. ; ordrng 1 W11344556 (MAIN HARNESS ) and 1 WPW10245259 (block-term) and 1 WX09X10035 (4' 40amp 4 wire rang)