Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for not dispensing ice but still making ice. Removed ice container and found a block of ice wedged in the blades preventing auger from spinning. Removed block and auger spins freely. As I was breaking down the block for removal broke the plastic ice door cover. Placed a new ice door cover on order for return visit and install. No leaks detected. ; ordrng 1 W10189202 (door-ice)
Near Jarrell, TX 76537
Tyler
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 Arrived on site for refrigerator needing a new fill line from the filter to the main connection behind the fridge. On arrival I was able to confirm the broken hose and installed a new one and tested the unit for leaks found the everything is working as designed call complete
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to test unit for unit flipping breaker when door close. Replaced interlocks and control board test unit and unit test good job complete.
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JFC2070KRB "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised replaced the water filter and noticed water on the floor coming from the left side of the unit. I pulled the unit out and found water on the floor. I inspected the drain pan ad could not see any cracks. I poured water into the drain pan and still no water leaking out. I inspected the inlet valve and found the ice maker side leaking from the valve.I removed and replaced the valve and tested and it is operating as designed with no leaks. No water leaks observed at the end of service, job completed.
Near Georgetown, TX 78626
Kayman
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM03 Arrived onsite to install previously diagnosed parts. I installed the freezer door and brackets. Unit is sealing and working as designed at this time. I checked the ice maker for production and the bin is full. Job complete.
Near Austin, TX 78723
Matthew
Job Details: 10/12/2020
RANGE WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not functioning. Tested unit bake and broil, not coming on. Tested fuse and elements, test good. Tested power coming in, good. Tested output on control and did not get accurate reading, could hear relays clicking at control. Need to replace control board. Office to reschedule. ; ordrng 1 W11122531 (cntrl-elec)"
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDPM604KPS0 "Arrived on site for dishwasher sticking out and it making a whining noise. I inspected the unit and work area. I found the unit not pushed back all the way. I removed the cabinet screws and pushed the unit back in the way the customer wanted it and secured it into place. I ran a diagnostics cycle and could not recreate the noise. I inspected all the insulation, and found none missing. I called Techline and spoke to Chris advised of the situation. I got sr # 7729011957. Techline advised if we cannot recreate the noise, not not replace any parts. Job complete no water leaks detected."
Near Granger, TX 76530
Kayman
Job Details: 10/12/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived onsite to install previously diagnosed parts. I installed the console and main control. I ran a diagnostics and all tests passed. I also ran a load size calibration. Unit is working as designed at this time and no leaks detected at time of service. Job complete.
Near Austin, TX 78728
David S
Job Details: 10/12/2020
DISHWASHER KITCHENAID KDTE704DBL0 Arrived on site to install previous diagnosed parts. I pulled the dishwasher for the cabinet and removed the second level tracks. I replaced both tracks with new and installed the rack. I tested the rack and door to make sure everything is moving and closing properly. I reinstalled the dishwasher into the cabinet. No water leaks detected. Job complete.
Near Austin, TX 78731
David Z
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL KMBS104ESS02 "Arrived on site to diagnose microwave with no power or response. Performed diagnostic and voltage checks. On removal of top cover I found that the fuse was dislodged from the rear of its retainer. Tested fuse and fuse was still good. Reseated the fuse and verified it’s tightness in its retainer. Retested and unit came on and is working as designed.
Near Austin, TX 78756
Scott
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JFC2290REM00 Arrived on site for scratched handle . Replaced freezer handle . Customer instructed on how to change water filter . No water leaks detected at time of service . Job complete .
Near Austin, TX 78737
Kevin
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher not washing properly. Ran a diagnostic cycle and found water pump is working properly. Found both spray arms are clogged by small bits of food. Took one picture. New spray arms will be needed to correct issue. Recommended to customer that plates be scraped into trash to remove any bits of food dense/Substantial/solid enough to clog spray arms. Job complete.; ordrng 1 W10498900 (D2C arm-spray) and 1 W10629546 (D2C arm-spray)
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install previous diagnosed part. Removed failed FC light and installed new. Tightened FC door handle. Tested light operations. All tested good, no water leaks detected during service."
Near Austin, TX 78722
Matthew
Job Details: 10/12/2020
DISHWASHER IKEA IUD8500BX1 "Arrived onsite for dishwasher not working. Tested unit and debris clogged the drain motor. Cleared drain. Ran unit in test mode and found f8e4 drain motor error, 2/1 stuck key, 6/1 low water, 5/1 door switch. Ran diagnostics and successfully completed. Noticed that not all LED lights were functioning. UI would need to be replaced.
Near Austin, TX 78759
Scott
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site , replaced both fresh food door gasket . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78757
Paul
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KSSC42FTS04 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control again and the unit is working as designed. Call complete.
Near Austin, TX 78738
Luis
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "0415Arrived on site for no cool. Powered unit on compressor running no frost forming on evaporator diagnosed a leak in the system ordering compressor,evaporator and drier,job will need 2 hrs for repairs ; 1 W10858281 (EVAPORATOR ) and 1 W11125124 (COMPRESSOR) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for oven losing power mid use. Ran diagnostics and got F1E0and F1F1. Replaced control and ran diagnostics again, no error codes came up. Unit is operating as designed. Job complete."
Near Austin, TX 78731
Luis
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site to install parts from prev diagnosis. Replaced installed ui kit that includes ui and main control,installed deli control and freezer door powered unit on ran diagnostics all test passed."
Near Belton, TX 76513
Tyler
Job Details: 10/12/2020
ICE MACHINE JENN-AIR JIM158XYRS0 Arrived on site for ice machine that was making ice but not producing it quickly enough. Upon arrival I found that the unit was in the process of finishing a harvest cycle and it was obvious that the amount of ice being created on the evaporator tray was an indication that the sealed system and ice production hardware in the unit was functioning as designed. I then ran a diagnostic test and ran through the 12 steps the unit had and verified that all the thermistor’s were functioning as designed and that the drain pump to the reservoir was functioning as well as compressor and condenser fan motor and other components like circulating pump etc. The two problems that I did find was that when the heater was activated it would receive the proper voltage but the heater was not holding the charge well enough to heat the ice up quickly which was causing the ice to melt slowly over time and would not even melt the ice fully through before the next batch is read
Near Lakeway, TX 78738
Robert
Job Details: 10/12/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not powering on. Found loose connection at plug. Corrected connector and test. No leaks detected at time of service.
Near West Lake Hills, TX 78746
Wesley
Job Details: 10/12/2020
DRYER WHIRLPOOL WED9400SW0 Arrived onsite and found unit operating with failed pulley and snapped belt. Used repair kit to repair dryer pulley and belt. Unit is now operating as designed. Unit is now operating as designed. All checks good.
Near Temple, TX 76504
Jonathan M
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL ET8CHEXVQ00 Arrived on site for a refrigerator that’s not making ice again. It reinspected unit and work area. Attempted to take temperature in the freezer and found my thermal couple broken. Went to jump icemaker and found icemaker motor would not turn. Replaced icemaker and jumped unit. Unit is working as designed. Call complete.
Near Mustang Ridge, TX 78610
Jacob
Job Details: 10/12/2020
DRYER WHIRLPOOL MEDX655DW1 "Arrived onsite for unit not drying properly and noise coming from unit. Tested unit. Upon investigation, drying issue was the cause of the lint trap having a thick layer of lint on the filter, and noise was caused by the some change and a screw found inside the unit. Removed objects. Tested unit. Noise went away. No issues at this time.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived on site for F2 E2 Error code. Tested UI housing board and was faulty. Replaced UI housing and dishwasher is operating as designed. No leaks detected. Job completed.
Near Salado, TX 76571
Tyler
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Spoke with whirlpool tech line Scott sr# 772015312. After describing the symptoms and Prior repairs made Scott advise that part of the issue is due to the deli drawer you are as well as the LED board behind fridge causing the ghost like symptoms within unit. Whirlpool recommended replacing both due to the low dc voltage coming into contact with prior water leak. Advised that symptoms like this are caused from a short in both controlsOffice to reschedule due to parts being out of stock; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10769076 (cntrl-elec)
Near Georgetown, TX 78628
James
Job Details: 10/12/2020
OVEN WHIRLPOOL RBS305PDS16 Arrived on site and installed new control. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
David Z
Job Details: 10/12/2020
COOKTOP WHIRLPOOL GLS3665RS03 Arrived on site to install new switches to resolve the always triggered igniter. Installed new switches and retested. Center switch is still constantly clicking. Tried repositioning and bending switch and nothing worked. Need new switch assembly due to over sensitive switch. Office to schedule. ; ordrng 1 WPW10569187 (harns-wire)
Near Georgetown, TX 78633
Lou
Job Details: 10/12/2020
FREEZER WHIRLPOOL EV161NZTQ00 "Arrived on site to inspect upright freezer with water in the bottom of the cabinet. Upon further inspection, I found ice had accumulated at the bottom of ever and when I removed the evap cover, I found the drain tube was clogged. Using my steamer, I removed the ice and cleared the drain tube of any debris. I recommended the customer have a heat probe installed to help keep the drain tube from freezing up again. I installed the probe and tested defrost and it is operating as designed. No water leaks observed at the end of service, job completed."
Near Waco, TX 76712
Jonathan M
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived onsite for an oven that is skipping time. Inspected unit and work area. Customer advised that the unit is not keeping track of time and after going through what perceives to be updates, the unit is resetting back to January 1 at 12 o’clock. Checked her Wi-Fi connection and found her Wi-Fi connected but not remote enabled. Checked the Wi-Fi that she’s hooked up to and customer advised she’s on 5G network. Found the unit requirements needed 2.4 G. I called Techline and spoke to TJ SR# 7729010305. He advised that the unit needs to be on 2.4 G WiFi to be able to properly receive updates.
Near Lockhart, TX 78644
Leonardo
Job Details: 10/12/2020
RANGE WHIRLPOOL WFC150M0JS0 Arrived on site to test unit for damage panel. Replaced panel test unit and unit test good job complete
Near Kempner, TX 76539
Al
Job Details: 10/12/2020
REFRIGERATOR GE PSHF9PGZBCBB "Arrived on site and inspected side by side refrigerator not dispensing water.Confirmed the complaint and found the there was a sound of water when the paddle was depressed, but customer couldn’t find where the sound was coming from.I removed the cover to accessed the back of the unit.I had the customer press the paddle and I saw water spraying from the tube that goes from the cabinet, behind the compressor, underneath the unit and to the connector underneath the freezer door.The tube was aged and cracking due to the location (behind the hot compressor).Ordering plastic tube.Needs more work.; ordrng 1 WR17X2891 (PLASTIC TUBE)"
Near Austin, TX 78759
Scott
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site replaced both brackets on freezer door . Sic ones gaps in freezer liner . All checks normal . No water leaks detected at time of service .
Near Salado, TX 76571
Tyler
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site for refrigerator needing previously diagnosed filter head as well as 5/16 quick connect clip. After installing needed parts I found that the issue same as before was still present though it was working much better than prior to repair. At this point we will need to return with a psi water tester as well as a fill line that goes from the fill valve to the door hinge of the dispenser. ; ordrng 1 UNKNOWN (PSI TESTER) and 1 WPW10674102 (HOSE)"
Near Austin, TX 78754
Scott
Job Details: 10/12/2020
DISHWASHER MAYTAG MDB4949SDM0 "Arrived on site for for door not closing . Found back cover to sprayer arm had come off and not allowing upper dish rack to fully retract into tub . Replaced cover , door is now sealing properly
Near Temple, TX 76502
Tyler
Job Details: 10/12/2020
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for refrigerator they had a door separating that need to be reassembled and an icemaker that still wouldn’t shut off on its own like it was supposed to. Upon arrival I found that the gap that was being formed inside the left fresh food door was due to the fact that there are some interior screws underneath the trimming of the door that were separating from the outer panel I disassembled the left side door in titan older screws that held the outer cover panel to the frame and was able to reassemble the unit and took documenting photos to show the gap is no longer there. As for the icemaker I did call Whirlpool tech line as well as look at the diagram of the unit itself and found that the Icemaker arm extension shut off is missing from the arm itself whirlpool confirm that without this extension connected to the arm that it would not function as needed and that we would need to re-order a new extension to add to the already existing arm
Near Austin, TX 78737
Kevin
Job Details: 10/12/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found connector to thermostat is off. After resetting connector dryer is now heating properly, took pictures. Also found vent hose is completely crushed behind dryer, cut off crushed part and reattached vent hose and confirmed with airflow meter that airflow is good, job complete"
Near Austin, TX 78739
Kevin
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and inspected microwave and found magnetron has failed, replaced capacitor, diode, and magnetron and microwave is now operating properly, job complete"
Near Georgetown, TX 78626
James
Job Details: 10/12/2020
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site and tested operation. Found oven light constantly on and unit will not heat past 100 degrees. Found harness to probe and door switch and lock motor pinched and wires separating. Also found harness to bake element pinched and separating. Unit will need new harness to repair. Office to schedule return services for part availability. Unit will also need new control due to possible short in harness; ordrng 1 W11344556 (HARNESS)
Near New Braunfels, TX 78132
Richard
Job Details: 10/12/2020
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for the dryer not working properly. During testing found that that the console is causing the issue will need to replace the console. Part is already on order office to schedule ; saved tckt
Near Cedar Park, TX 78613
David S
Job Details: 10/12/2020
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for oven display not working. I inspected the unit and work area. I pulled the oven from the cabinet and gained access to the thermal fuse. I found the fuse blown. I installed the new fuse and tested the oven it is now working as designed.
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
DRYER WHIRLPOOL MED7230HW0 "Arrived on site to inspect dryer for not drying correctly, upon inspection and testing dryer found the exterior vent blocked. Instructed customer to unclog vents. Complete"
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/12/2020
OVEN WHIRLPOOL KEMS309BSS00 "Arrived on site for oven combo having long preheat times and broil not working. Performed diagnostics mode and checked fault codes, found none. After extensive testing of circuit and control. Found relay intermittently sticky. Will need to replace control to complete repair. Removed failed control and installed new. Assembled unit and reinstalled. Tested all cooking operation. All tested good.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
RANGE KITCHENAID KFDC506JSS00 Arrived on site to replace blower. Replaced blower test unit and unit test good job complete
Near New Braunfels, TX 78130
Noah D
Job Details: 10/12/2020
COOKTOP WHIRLPOOL WFC150M0EB3 "Arrived on site to inspect cooktop for not heating correctly, upon inspection found no issue with either element, check for error codes and cleared them. Complete"
Near Austin, TX 78726
Paul
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I defrosted the coil and made sure there were no drain restrictions or warm air leaks. I removed the evaporator cover and found one of the tabs broken. I replaced the fan/harness, evaporator cover, and UI. I removed the right RC door and replaced the cam and closure. I advised mr to add dialectic grease on the closure. All is working as designed. Call complete."
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site to install previous diagnosed part. Gained access to broil igniter and found spark igniter bracket bent . Made adjustment to bracket and found unit broiling. Performed temperature test on oven at 350° bake cycle. Found average temperature at 361°. Did not calibrate oven, due to customer felt that it was not reaching temperature. All tested good."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/12/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to adjust flames. Adjusted flames job complete no leaks present at this time.
Near Temple, TX 76502
Tyler
Job Details: 10/12/2020
OVEN JENN-AIR JJW8430DDS Rubbed on site to install previously diagnosed oven thermostat sensor and TOD sensor. After installing necessary parts I was able to reassembled and tested unit and after running a test cycle on the upper oven found that it was preheating to 350 and cycling on and off as designed call complete
Near Woodway, TX 76712
Jonathan M
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site for a freezer that’s not sealing properly. Inspected unit and work area. Found freezer frost free but customer advised that a few weeks ago it had frosted up on the top where the gasket wasn’t aligning properly. He advised that he had been trying to fiddle with the gasket to try to make it sealed but it’s had icicles hanging from the top of the freezer. Found gasket not fully engaged on the door and removed all water/ice debris. Checked unit for gasket seals around the unit and unit is working as designed. Call complete.
Near Temple, TX 76502
Jonathan M
Job Details: 10/12/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for a refrigerator that still not making ice. Inspected unit and work area. Tested thermistors and found thermistors past. Ran unit to the icemaker error codes and found an E5 indicating a thermistor failure. Tested unit in a harvest cycle and unit ran as designed. Replaced icemaker and tested the ice box fan, and fill tests. Unit is working as designed. Advised customer to give the unit 24 to 48 hours to fill her bin. Call complete."
Near Temple, TX 76502
James
Job Details: 10/12/2020
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site and removed compressor and condenser. When removing condenser I found the line has broken at point of corrosion. Installed new condenser and compressor kit. Vacuumed system to clear and test for leaks. Unit held vacuum. Charged with 4.65oz 134a and tested operation. Unit tests good. Job complete
Near Harker Heights, TX 76548
Al
Job Details: 10/12/2020
DRYER MAYTAG MEDB835DW4 Arrived on site and inspected dryer noises.Confirmed the complaint and found a sock stuck in the blower wheel causing the noise.Removed and reassembled the unit and unit tested as designed to customers satisfaction.Job complete.C
Near Gatesville, TX 76528
Al
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site and inspected washer not completing cycles.REN diagnostics mode and confirmed the communication error.Removed and replaced the control and unit tested as designed.No leaks.Job complete
Near Kempner, TX 76539
Al
Job Details: 10/12/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site and inspected excessive noise from freezer.Disassembled the back cover and found the pads were not sitting underneath the compressor causing the excessive rattling noises.Corrected the issue and unit tested as designed.Job complete
Near Killeen, TX 76543
Al
Job Details: 10/12/2020
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site and inspected dishwasher F9E1 error.Confirmed the complaint and found the drain pump defective.Removed and replaced it.Reassembled and tested the unit and unit tested as designed without leaking.Job complete
Near West, TX 76691
Jonathan M
Job Details: 10/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for a washing machine that had a broken lid. Inspected unit into work area. Confirmed issue with lid being cracked at the hinge and not allowing to lid to lock. Replaced lid and tested unit. Unit is working as designed. Call complete.
Near New Braunfels, TX 78132
Noah D
Job Details: 10/12/2020
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect microwave for not illuminating, upon inspection found the bulb was burnt out, replaced with no change, found a large burn spot on control, replaced front control and tested. All lights turned on. Complete"
Near Temple, TX 76501
Tyler
Job Details: 10/12/2020
DRYER ROPER RED4516FW0 Arrived on site for dryer that was turning on by itself but the motor would not spin the drawing although the dryer and start heating. Upon arrival I tested continuity to the side switch and found it was functioning as designed and then tested the starter relay that is located in the motor and found at the relay was broken which means motor is defective play then replace the motor and exhaust will and was able to retest the unit and found that everything is now functioning as designed the dryer does not come on by itself anymore and the customers can start using it whenever they’re ready. Call complete
Near Canyon Lake, TX 78130
Noah D
Job Details: 10/12/2020
DISHWASHER WHIRLPOOL WDF130PAHB0 "Arrived on site to inspect dishwasher for not operating, upon inspection found the pump working and water working, checked drain and pump was clogged. Replaced pump and found no issues. Complete"
Near Cedar Park, TX 78613
Kayman
Job Details: 10/08/2020
DISHWASHER MAYTAG MDB8969SDM3 Arrived onsite for dishwasher leaking onto floor. upon inspection I found the floor damaged from a potential water leak customer showed me a picture of soap suds seeping from the sides of the door and onto the floor. I ran a diagnostics cycle and could not recreate the leak. The customer brought to my attention a potentially faulty dispenser. I tested the resistance at the dispenser and found it open so I am ordering a dispenser for the unit. I advised the customer only use 2 Tbs of liquid detergent for the dishwasher I could not find any other leaks besides the evidence of too much suds in the unit causing over flow. Ordering Dispenser (W10861000) office to R/S due to part availability. ; ordrng 1 W10861000 (detergent dispenser)
Near Austin, TX 78752
Scott
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for poor drying . Ran diagnostics ,no error code ,and heater is coming on at end of test wash . Did instruct tenets on proper use of rinse aid . No water leaks detected at time of service. Job complete ."
Near Killeen, TX 76549
Al
Job Details: 10/08/2020
RANGE WHIRLPOOL KERS505XWH03 Arrived on site and inspected range with temperature concerns.Customer advised food is either burning or under cooking her food.Took temperatures on both upper and lower ovens and unit was off by approximately 15-20 degrees.Attempted to calibrate the unit and unit did not ever get to 350 true temperature.Unit will require a controlOrdering Control and AUTHO.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 WPW10365419 (CONTROL)
Near Clifton, TX 76634
Jonathan M
Job Details: 10/08/2020
REFRIGERATOR FRIGIDAIRE GSS25LGMBBB "Arrived on site for refrigerator that’s making a loud rattling sound. Inspected unit and work area. Customer had turned off breaker to the unit several days ago and the door was sitting slightly open. Customer advised that they were getting frost all over the shelves and all over the back of the unit. And the unit wasn’t seemingly cooling as well as it should have. She said that the unit was making a loud high-pitched noise and that when she opened the door it would stop. Noticed several racks were installed improperly inside the refrigerator causing the door not to close properly and leaving a 2 inch gap for ambient air to enter in. I advise the customer that because the unit is completely thought out and we cannot replicate the issue, she would have to wait and see if the issue returns. However, based on her description of what was happening, I advised that her shelving leaving the door open was probably the primary cause of this failure. I fixed
Near Blanco, TX 78606
Richard
Job Details: 10/08/2020
DRYER MAYTAG MEDB766FW0 Arrived onsite for the dryer drum chipping. During inspection found that the drum is chipping. Took pictures . ; ordrng 1 W10899578 (drum)
Near Austin, TX 78758
Wesley
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived onsite and found unit panel dented, replaced panel. Unit is now operating as designed. Advised on repair."
Near Austin, TX 78750
Paul
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived onsite for a refrigerator that’s still not cooling correctly and making a loud noise. I found the RC evaporator issue that was corrected on the previous visit still good and the RC evaporator clear. Mr stated the unit was cooling fine but the FC was making the loud noise for 3 days and then it stopped and started working correctly again. I found the FC evaporator not completely defrosting. I ran service test 38 and the unit did go thru a short defrost. The FC evaporator motor will need to be replaced. Ordering parts authorization & W11109595 motor-evap..; ordrng 1 W11109595 (motor-evap)
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
WASHER MAYTAG MVWB835DC0 "Arrived on site to inspect washer, upon inspection found the washers upper lid broke apart along left side plastic casing is cracked and will need a whole new door assembly. Office to reschedule.; ordrng 1 W10724672 (DOOR )"
Near Austin, TX 78757
Wesley
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite and found unit Evap frosted over. Found bimetal reading closed in diagnostics. Ordering heater and bimetal to repair. Advised customer on defrost. Changed defrost to standard 6hr instead of auto. ; ordrng 1 BIMETAL (UKNOWN) and 1 WP12729123 (heater)
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived onsite for freezer not cooling. Upon arrival found starting device was bad replaced starting device, still found unit would not cool, tested thermistors both tested good evap motor tested good, compressor had amps just didn’t have refrigerant to push through unit ordering silt system, office to reschedule.; ordrng 1 CNOTE (SILT SYSTEM REPAIR ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10750851 (COMPRESSOR ) and 1 W10858281 (EVAP) and 1 WPW10143759 (DRIER)"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/08/2020
WASHER WHIRLPOOL MVW7230HW0 Arrived on site and tested operation. Found gear case has failed causing error. Unit will need new gear case and slider to repair. Office to schedule return services due to part availability ; ordrng 1 W11423759 (GEAR CASE)
Near Austin, TX 78702
Matthew
Job Details: 10/08/2020
WASHER AMANA NTW4516FW3 "Arrived onsite for washer making buzzing sound and not draining. While trying to test unit in diagnostics the control was non responsive. The unit would automatically go into trying to drain but would not. Called tech line and recommended reading ohms on the drain pump. Got 20.1 ohms (in range). Tech line recommended replacing control, so control was replaced. After control replacement unit was completely responsive SR#7728993587. While trying to run diagnostics noticed that the drain pump was having issues draining. Noticed that the customer had his drain inserted deep into the drain pipe and had it completely sealed. Removed drain line to external bucket and attempted to drain. Drain and test cycle completed successfully. Notified customer that unit is now operational but he must get the external drain line inspected for clogging. No leaks present at this time. Job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS-6 Arrived on site to test unit for error code F1e4. Tested switches while in place and found bottom switch bad. Took switch out and switch tested good. Spoke with tech line and replaced bottom interlock per their recommendation(SR#7728990325). Noticed the cavity where the top and bottom interlocks mount was dented inward on both top and bottom(took pics) attempted to pull dents out and tap them out from the inside but dents kept popping inward once door was closed.
Near Georgetown, TX 78626
Tommy
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Arrived onsite for refrigerator not cooling upon arrival found unit bulb was removed, but other then that unit was operating as designed, unit was cooling and thermistor tested good. Job Completed."
Near Austin, TX 78758
Wesley
Job Details: 10/08/2020
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and replaced controls to repair unresponsive UI. Repaired unit. All checks good. Unit is now operating as designed. Advised customer on repair.
Near Waco, TX 76705
Jonathan M
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I removed the old console and replaced new. I put the unit into diagnostics mode and verified that the model and serial number did flash over to the new console. The unit is operating as designed. Job complete.
Near Pflugerville, TX 78660
David S
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived in site to install previous diagnosed part. I gained access to the ice maker and removed the failed unit. I replaced with new. The unit cycled and filled with after. The unit is operating as designed. Job complete.
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to diagnose a washing machine that is locked and will not open. Tested unit and found unit shut down due to over suds condition. Advised homeowner on soap usage with water softener. No repairs are needed at this time and unit passed all diagnostic checks. No leaks were found at time of service.
Near New Braunfels, TX 78132
Andrew
Job Details: 10/08/2020
WASHER MAYTAG MVWB765FW3 Arrived on site to test unit for grinding noise. Was not able to replicate sound. Looked underneath washer and found oil from drive motor on the interior walls of unit. Needing drive motor to fix issue. Bringing back slider and clutch for precautionary measures.; ordrng 1 W11393685 (DRIVE ASSEMBLY)
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/08/2020
RANGE WHIRLPOOL WFC150M0JW0 Arrived on site for top left burner turning off mid cycle. Turned on all four burners to see coil patterns. Top left burner coil pattern was not complete and had sections not heating up. Other three burners looked good. Replaced top left burner and tested good. Customer stated one of the other burners was turning off after heating for a period of time. Advised customer to refer to their owners manual where it discusses these temperature limiting coils. This explains why the coils seem to shut off intermittently. Job complete.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/08/2020
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishes in dishwasher not coming clean. Noticed no rinse aid in the dispenser. Ran diagnostics to ensure it cycled through and tested good. Advised customer to buy rinse aid to ensure dishes came out clean. Customer showed me an example of a glass that didn’t come clean in last cycle. Stressed to customer that either using normal wash with high temp and heated dry or heavy wash with high temp and heated dry would ensure the dishes would come out cleaner. Job completed.
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/08/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to test unit for buttons not responding. Test unit and found some buttons not responding correctly. Will order new console W11293216 office to reschedule ; ordrng 1 W11293216 (CONSOLE )
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNB01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit in the garage. I found FC evap motor on and the unit not cooling. I pulled the unit out and removed the back cover to find the condenser fan not operating. I attempted to turn the fan blades and the unit continued to fail. I unplugged the motor and tested voltage and got 124V. I found the compressor not operating and extremely hot. Tested amp draw and got 0amps. I unplugged the unit and removed the start device and it fell apart in my hand. I tested continuity to the compressor and it showed to be good. I replaced the start device and plugged the unit in and the compressor came on and the condenser fan started to operate but stopped. I found the condenser fan motor shaft was broken. I am ordering the condenser fan motor, CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE AS AM CALL OR LAST CALL due to unit being in the garage. No water connections to unit. ;
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for unit having power failure issues. Checked voltage from socket, was getting 120v. Found that power supply is the issue. But also let customer know that possibly the other controls may have issues as well. Customer wanted to go ahead and replace all 3 controls. Replaced all 3 controls. Tested unit. Unit test good.
Near Georgetown, TX 78633
Cliff
Job Details: 10/08/2020
OVEN WHIRLPOOL GW399LXUS06 Arrived on site to diagnose a range that will not bake. Tested unit and found failed bake igniter. Replaced igniter and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Robert
Job Details: 10/08/2020
DISHWASHER KITCHENAID KDFE104DSS0 "Arrived onsite to test unit for unit not washing, test unit, found broken sump and motor, replaced sump and motor, test unit, unit working properly, no leaks at this time job complete."
Near Killeen, TX 76542
Al
Job Details: 10/08/2020
FREEZER MAYTAG MZF34X16DW01 "Arrived on site and inspected a stand alone freezer not working.When I arrived the unit was working properly.Discovered the customer had an adapter on the plug behind the unit and had 2 freezers and one refrigerator plugged into the wall..All components of the unit work as designed.No parts needed.Job complete"
Near Leander, TX 78641
Lou
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker leaking water and tech lines recommendations, I removed and replaced the dual valve, UI, and installed a reducing valve at the back of the unit. Tested the unit for leaks and found none (photos). Tested the ice maker and water dispenser and both are operating as designed with no leaks. No leaks observed during service, job completed."
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
WASHER WHIRLPOOL MHW5500FC0 "Arrived on site to inspect washer for not pumping water out. Upon inspection found the drain not full of debris, found no water leaving unit. Replaced the pump and found the water draining correctly,Complete"
Near Horseshoe Bay, TX 78657
James
Job Details: 10/08/2020
REFRIGERATOR JENN-AIR JUD24FCERS00 Arrived on site and found water line from valve to filter is pinched. Found damage to line has damaged o ring on valve as well unit will need both to repair. Office to schedule return services ; ordrng 1 W10772928 (tube-water)
Near Del Valle, TX 78617
Matthew
Job Details: 10/08/2020
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived onsite for microwave turn table not turning. Aligned plate with driver, tested unit and unit turntable is functioning properly. Job complete"
Near Manor, TX 78653
Andy
Job Details: 10/08/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
OVEN WHIRLPOOL WOS31ES7JS00 "Arrived on site for unit shutting off randomly. Found unit hard wired and 5 mins into starting unit on preheat to 400 I saw smoke coming from wire nuts(took pic). Informed customer that was her issue. Wires were burnt together with wire nuts. Advised customer to get electrician to fix issue. Issue with unit was causing by wiring, need electrician to correct issue. Job complete."
Near New Braunfels, TX 78130
Andrew
Job Details: 10/08/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived on site to align doors. Aligned doors also noticed one screw missing from top door hinge/bracket. I’d like to get a screw to properly secure door and hinge properly.; ordrng 1 KRFF507HPS01 (SCREW)
Near Austin, TX 78741
Leonardo
Job Details: 10/08/2020
RANGE WHIRLPOOL WFG515S0ES0 Arrived on site to test unit for oven not igniting. Test unit and unit heating correctly. Turned oven on and off and unit ignited every time. Heated oven to 350 and oven heated correctly.
Near San Marcos, TX 78666
Jacob
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 Arrived onsite for unit not making ice. Tested unit. Found that the ice maker was not working and that valve needed to be replaced. Replaced ice maker. Upon replacement of valve. Noticed that valve is not the correct valve for this unit. Took pic in quick pic. AHS to research further for correct replacement of valve. Office to reschedule ; O-emld tckt
Near Austin, TX 78739
Luis
Job Details: 10/08/2020
REFRIGERATOR FRIGIDAIRE FRS26LF8CS0 "Arrived on site for water leaking. Found frozen drain causing water to leak from freezer,removed ice defrosted drain checked water flow through drain good."
Near New Braunfels, TX 78132
Noah D
Job Details: 10/08/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived On site to inspect dryer found on reading in the inlet thermistor out of range replaced thermistor and found a in range reading, checked for voltage to dryer and found 240 to unit, 120 to red/ground and 120 L1 to ground. Still not heating when calling, but when the cycle started the voltage dropped completely. Spoke with Susie. Ordering control and returning with motor. Office to reschedule ; ordrng 1 W11298841 (CONTROL )"
Near Waco, TX 76710
Jonathan M
Job Details: 10/08/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator that’s not cooling properly again. Inspected unit and work area. Found freezer section covered in frost on the back wall. Removed evaporator cover and found evaporator completely frosted up. Tested continuity between the heater and found the heater had continuity. Spoke with SW and ran some diagnostics. Went to go check resistance at the control but unit had feet down and is in a tightly enclosed area. Could not raise feet to get onto rollers due to hinges being above the feet screws. Was advised to have the customer make the unit accessible and to order the UI and heater to make sure that we had all pertinent parts available for next visit.; ordrng 1 W10857624 (heater) and 1 W11130216 (cntrl-elec)