Near New Braunfels, TX 78130
Robert
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 "Arrived onsite to test unit not making ice. Tested unit, Unit does produce ice and fill with water. Made adjustment to ice arm gage."
Near Manor, TX 78653
Eman J.
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4900BW Arrived onsite for washer making grinding noise. Tested system. Found gear case faulty. Replaced gearcase. Tested system. Everything works as designed. Job complete.
Near Austin, TX 78737
Kevin
Job Details: 07/16/2020
MICROWAVE KITCHENAID KOCE500ESS09 Arrived on site and inspected microwave/oven combo. Found door for microwave is operating properly. Preheated oven and cycle timer three times and oven did not turn off when timer stopped. Could not duplicate customers experience during service call documented experience with tech line 7728329913
Near Georgetown, TX 78628
Cliff
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found evaporator drain line pinched by foam insulation. Will need to document with tech line as problem cannot be corrected. Office to set pseudo-call for tech line contact as I was not able to reach them at time of service.; ordrng 1 SETPSEUDOCALL (SET PSEUDO CALL)
Near Holland, TX 76534
Tyler
Job Details: 07/16/2020
DRYER WHIRLPOOL WED7300DW1 Arrived on site for dryer that would not heat properly. Upon further inspection I found that the dryer had a bad thermal cut off use. I checked airflow from dryer to outside and vote plenty of airflow and I check the dryer for internal clogged at South and found nothing I ended up replacing the thermal cut off fuse the dryer is now working as designed. Call complete
Near Elgin, TX 78621
Andy
Job Details: 07/16/2020
REFRIGERATOR GE GDE20GGHBRBB Arrived on site for refrigerator FC still not cooling as well as customer would like checked amp draw and found within range. No repairs are needed at this time. No water leaks present at time of service.
Near Austin, TX 78723
Wesley
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW7300DW0 Arrived onsite and found unit to be working as designed. Calibrated. No error codes. Did find standpipe overflowing. Advised customer on findings and cause of leak. All checks good.
Near Austin, TX 78737
Kevin
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site and inspected dishwasher and found drain connector to garbage disposal is being shared with RO system, This can cause backflow in to the dishwasher when RO system purges. Also found garbage disposal is not draining well. Customer cleared garbage disposal and will discuss shared drain with RO company. Ran a diagnostic cycle and everything passed, dishwasher is operating properly, no water leaks detected at time of service, job complete."
Near Meadowlakes, TX 78654
James
Job Details: 07/16/2020
DRYER MAYTAG DE303 Arrived on site and tested operation. Found unit will not start. Found door switch has failed. Installed new switch and tested operation. Unit tests good. Job complete
Near Georgetown, TX 78633
Al
Job Details: 07/16/2020
WASHER LG WM2701HV Arrived to inspect LG front load washer loud noises.Confirmed the complaint and found the bearing was the issue.
Near Lorena, TX 76655
Jonathan M
Job Details: 07/16/2020
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer that is making a scraping sound as it rotates. Inspected unit and work area. Customer stated that it was making an unusual rattling sound as it dried and that it wasn’t all the time but was intermittent. Inspected unit and ran unit for 35 minutes while working on her washer. Detected zero abnormal sounds rattling seem to be vibration from the chassis. Unit is working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 07/16/2020
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site for washer not turning on. Upon further inspection and after customer stated issue happened after a entire home power surge, I found that the washer main control had actually blown up partially in on one corner of the board. Because of this I wasn’t able to run any diagnostics or tests without first installing a new main control to help supply power to rest of unit. Before that I confirmed both the wall outlet and power cord could safely pass and hold 120v through them safely. Both tests passed. SecondLy I installed the new main control and plugged machine back up to the outlet and of course double checked all wired connection for proper placement. ordrng 1 W10919003 (pump-water) and 1 W11156559 (harns-wire) and 1 W11249158 (cntrl-elec)"
Near Kingsland, TX 78639
James
Job Details: 07/16/2020
WASHER MAYTAG MVWB765FW3 "Arrived on site and tested operation. Found multiple locked rotor failures and over temp errors. Inspected rotor and stator and found gear case has failed and water has gotten into stator and rusted winding. Unit will need new rotor, stator, slider, clutch and gear case to repair. ; ordrng 1 AUTHO (AUTHO) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor)"
Near Briarcliff, TX 78669
Brandon
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for customer complaint of unit not starting, found interlock switches were not making contact with door latch, I replaced interlocks, found door needs replacing due to latch on door not making contact all the time. Ordering door; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11173823 (DOOR)"
Near , TX 76691
Jonathan M
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for refrigerator that’s not cooling. Inspected unit and work area. Took temperatures in refrigerator and freezer compartments and found freezer section sitting at 55°F and refrigerator section sitting at 76°F. Play scene in service diagnostics and confirmed temperatures on the thermistors. Check minimum, average, and maximum freezer temperatures in the last six hours and found massive discrepancies. Temperature minimum and maximums were 50° apart in both sections. I called Techline and spoke to Steve SR# 7728330437. He had me run test number 40 which is checking the three-way valve in ensuring that the unit is cycling refrigerant. Advised him of my findings and he advised this issue it was a sealed system issue. Ordering parts and oil is gauges and office will need to contact customer for return date ; ordrng 1 CNOTE (OIL-LESS GAUGES) and 1 CNOTE (2 HOURS) and 1 W10913906 (coupler) and 1 W11109499 (drier-tube) and 1 W11393142 (COMPR
Near Canyon Lake, TX 78130
Richard
Job Details: 07/16/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven not working. Installed new power cord and tested all functions. All burners light up and work good. Bake tested good and heating up. Broil tested good and heating up. No leaks detected complete
Near Austin, TX 78703
Jacob
Job Details: 07/16/2020
RANGE KITCHENAID KDRS483VSS03 Arrived onsite for unit not sparking to start pilots on top. When the oven is turned on then the burners on top will spark. Called Techline. Suggested that we are only getting 120v and unit needs 240v. Possibly only getting half the power to unit. So when oven gets turned on the unit is back powering the spark module to spark for burners. Customer may need to check the power side from the wall making sure the unit is getting 240v. Got sr#7728308657.
Near Lago Vista, TX 78645
Lou
Job Details: 07/16/2020
WASHER SAMSUNG WF42H5200AW/A2 "Arrived on site to inspect washer noises.
Near Leander, TX 78641
Lou
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to inspect refrigerator not making ice. Upon further inspection, I tested temps in the FC=20 degrees and RC=43 degrees. Disassembled the FC section and removed the evap cover to find the unit in defrost mode. Placed unit in diagnostics and ran test #40 and unit operated as designed. I cycled the power to the unit and as the compressor came on, the FC evaporator begins to frost but stopped at the top 2 coils and would not advance. I tested voltage, to the thermistors, at the HV control and both are good. Continued to watch the FC evaporator for approximately 40 mins and it never had a good frost pattern. I am ordering a sealed system repair consisting of the compressor, access valve, drier, both evaporators, CNOTE-OILLESS GAUGES, CNOTE-2HR JOB, CNOTE-AUTHORIZATION. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES) and 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W1014375
Near Bastrop, TX 78602
Scott
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WMH31017HZ0 Arrived on site replaced control. Light is now functioning properly in all three positions . Job complete
Near Georgetown, TX 78633
Paul
Job Details: 07/16/2020
DISHWASHER GE GSD1150X73 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the pump and motor. I adjusted the tension on the door springs. I tested the unit and it worked as designed. There were no water leaks present at the time of service.
Near Georgetown, TX 78626
Jonathan S
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for refrigerator. Was instructed to drop part off at door by office staff (SP). Drop part off and taken picture of part at front door.
Near New Braunfels, TX 78130
Robert
Job Details: 07/16/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived onsite to test unit for loud noise. Tested unit and found Loose wheel. Tighten wheel and tested unit, unit does not make any more noise. Job complete."
Near Leander, TX 78641
Jonathan S
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL ED5FHEXNL03 "Arrived on site for refrigerator dripping water. Inspected unit and work area. Found customer on a home filtration system. Recommend to remove water filter. Removed filter and found still dripping water. Found air line at dispenser. Shorten line in attempt to remove air bubbles. Removed water line and reinstalled. Found minor air still in line. All other operations tested good, no water leaks detected.
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site to inspect ice machine for not producing when not on max ice, upon inspection found the water level needed for full ice was not being reached, changed out control due to new sensor. Fill was changed back to normal. Complete"
Near Cedar Creek, TX 78612
Andy
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for refrigerator drawer issues. Inspected and found failed drawers mismolded and will not fit properly. Ordering drawers to be shipped to customer. No water leaks present at time of service.; ordrng 1 SEENOTE (SHIP TO CUSTOMER ) and 1 W11162443 (DRAWER ) and 1 W11162446 (pan-meat)
Near Round Rock, TX 78681
David S
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previous diagnosed parts. I gained access to filter housing bracket and replaced new. I checked to make sure the cover is closing properly. I replaced the UI control with a new. The unit is operating as designed. No water leaks detected
Near Austin, TX 78733
Leonardo
Job Details: 07/16/2020
VENTHOOD KITCHENAID KXD4636YSS5 Arrived on site to test unit for blower continue to blow when in the down position. Found bad switches found new switch cover had no switches in it. Ordering new motor assembly W11187731 office to reschedule 2 hour job ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 W11187731 (MOTOR ASSEMBLY )
Near Leander, TX 78641
Lou
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=25 degrees & RC=44 degrees. I placed the unit in diagnostics and checked the ice maker in test #56 and it showed E5. Due to the high temps in the FC, I disassembled the FC section and removed the evap cover to find a large block of ice at the top right corner of the evaporator, which is being caused by either a leak or restriction in the system. Also, I could hear the damper control motor as it opened and closed and will need to be replaced. I forced defrost on the system ad it operated as designed.No water leaks observed during service, job completed."
Near Cedar Creek, TX 78612
Andy
Job Details: 07/16/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed gearcase, cam, belt and motor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Round Rock, TX 78665
Cliff
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUIA18PNLS3 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed circulation pump and water valve. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near The Hills, TX 78738
Brandon
Job Details: 07/16/2020
DISHWASHER KITCHENAID KUDC03FVSS3 "Arrived on site for customer complaint of unit not having water enter unit, found float switch stuck in upper position due to hard water build up, I instructed customer to clean unit with cleaning solution. Unit tested good otherwise.
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
DRYER MAYTAG MED6400TB0 "Arrived on site to install pulley and test dryer, installed pulley and tested for noise, no extra noise found. No problems found
Near Temple, TX 76501
Jonathan M
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site for refrigerator that has a broken ice container. Inspected unit and work area. Customer advised that when she called into customer service, they had advised her to just throw away her ice container. Replaced ice container and tested unit. Unit is working as designed. Call complete."
Near Round Rock, TX 78681
Cliff
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW4 Arrived on site to replace previously ordered parts for washer. Replace control and suspension. Found rotor not needed as one on unit is fully functional. Tested and calibrated unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78726
David Z
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on site to diagnose icemaker that isn’t making any ice. Found unit has a broken shield piece and ice bucket is empty. Found arm upright stuck half cycle. Ordering new icemaker since piece is broken on this one and it may be stuck. ; ordrng 1 W11126009 (icemaker)
Near Pflugerville, TX 78660
Scott
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for unit sparked and the stopped heating . Found cap burned at diode connection . Replaced mag cap and diode . Unit is now heating to wp specs . Job complete .
Near Austin, TX 78730
Wesley
Job Details: 07/16/2020
WASHER WHIRLPOOL Ghw9250ml1 Arrived onsite and found handle broken off and latch not catching properly. Ordering handle and latch to rapair. All checks good. ; ordrng 1 WP8182080 (handle)
Near Bastrop, TX 78602
Scott
Job Details: 07/16/2020
REFRIGERATOR MAGIC CHEF MCBC58DST "Arrived on site for no cool wine cooler . Found all fans working . Compressor pulling .011 amps . Replaced replay ,now pulling .021 amps . Compressor has failed ,
Near Salado, TX 76571
Tyler
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for dishwasher not circulating water properly. Upon further inspection I found that the water pump sump assembly but it quit working I installed a new sump and retest of the dishwasher and the unit is not working as designed going through it’s fill agitate and drain cycles. Call complete. No leaks before during or after repair
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 07/16/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 (JJ) Arrived on site for oven combo unit microwave door not registering that door is closed. Inspected unit and work area. Tested door operation and found door not connecting to right door switches. Performed diagnostics mode and checked error code history and found none. Found door warped and not connecting with switch. Will need to replace door assembly with hinges and test operation. Office to schedule appointment when ETA is available. ; ordrng 1 SEENOTE (SCH APT) and 1 W10687342 (INTER DOOR) and 2 W10874474 (DOOR HINGES)s and 1 W11110515/STANLESS (OUTER DOOR )
Near Round Rock, TX 78665
Kayman
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer with loose tub. Upon putting unit into diagnostics I found the gearcase making a scratching noise during spin mode. I inspected the underside of the unit and found the presents of gear case oil around the drive system. Will need the gearcase replaced. I am also recommending the returning tech lower the feet of the unit at least 1 to 2 in if possible. (W11255272) gearcase (W10721967) splutch kit (WPW10006384) belt (W10913953) shifter (W10890624) motor. ; ordrng 1 W10721967 (drive pulley) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11255272 (gearcase) and 1 WPW10006384 (drive belt)
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/16/2020
REFRIGERATOR GE CYE22UP2MS1 "Arrived on site for customer complaint of freezer not cooling, found defrost issue, I checked defrost circuit at control board, defrost circuit passed, found failed control board, I replaced control, instructed customer to defrost 36 hours, unit tested good."
Near Waco, TX 76712
Jonathan M
Job Details: 07/16/2020
WASHER WHIRLPOOL WFW92HEFW "Arrived on site for washing machine that’s throwing several codes and is not functioning properly. Inspected unit and work area. Placed unit in service diagnostics and found an F9 E1 (long drain), F3 E1 (water level system error), and F5 E2 door lock error) error codes. Unit had water in it so I attempted to drain the unit. I found the unit was having a hard time draining. Remove the cover and took off drain pump filter. Found massive hair clump blocking water flow out o the unit. Removed clump and tested unit in an auto cycle. Unit ran as designed. Call complete."
Near Austin, TX 78701
Wesley
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE204EWH3 Arrived onsite and replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.
Near Wimberley, TX 78676
Richard
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher not washing properly. Ran diagnostics and found no issues with the dishwasher. All functions are working to manufacture specs and no error codes present. Could not find any issues at this time. Complete
Near Austin, TX 78756
Eman J.
Job Details: 07/16/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for oven not heating. Tested system. Found oven not turning on elements. Reset system. Tested system again. Everything works as designed. Job complete.
Near San Marcos, TX 78666
Richard
Job Details: 07/16/2020
OVEN KITCHENAID KODE300ESS02 Arrived onsite for the oven making a noise during baking. During testing took the convection fan blade off and inspected it. Found a few shiny spots on the back of the blade where it was hitting the convection fan motor screws. Replaced convection fan and it tested fine. Did not here any noise. Advised customer to monitor. Complete
Near Troy, TX 76579
Jonathan M
Job Details: 07/16/2020
REFRIGERATOR MAYTAG MSD2650HEB Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Found unit cooling but found no frost pattern on the evaporator. Unit is sitting in a garage behind a work bench station and a deep freezer. Attempted to remove the unit from where it was sitting to get to the back of the unit and was unable to do so. Spoke to CS and was advised to order sealed system parts. Ordering parts and office will need to contact AHS for authorization and then the customer (if approved) for a reschedule date due to out of stock parts.; ordrng 1 12001940 (evaporator) and 1 W10160407 (compressor) and 1 W10613606 (start-dev) and 1 W10913906 (coupler) and 1 WP67005335 (cntrl-elec) and 1 WPW10143759 (dryer)
Near New Braunfels, TX 78130
Robert
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived onsite to test unit for freezing temperatures in the refrigerator. Tested unit and found faulty control board. Replaced control board, tested unit and unit functions correctly. No leaks present at this time. Job complete."
Near Round Rock, TX 78665
Kayman
Job Details: 07/16/2020
WASHER MAYTAG MVWB835DW1
Near Austin, TX 78746
Leonardo
Job Details: 07/16/2020
OVEN MAYTAG CWE5800ACB Arrived on site to replaced broiler element. Replaced element test unit and unit test good job complete.
Near Bastrop, TX 78602
Andy
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to install previously diagnosed gearcase. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78628
Lou
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to inspect washer filling but not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed. Due to the issues the customer described, I calibrated the unit but it failed as the drain pump would not turn off and the unit would sporadically agitate and never spin. I tested the control at the P2-3 & P2-4 and did not get the correct VDC. I am ordering the main control and CNOTE-LSO. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10480177 (cntrl-elec)"
Near New Braunfels, TX 78130
Noah D
Job Details: 07/16/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to inspect dryer for not starting, installed switch per last visit, tested unit and found no issues. Complete"
Near Austin, TX 78759
David Z
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site to diagnose freezer compartment with light out. Performed diagnosis on switches and bulb. Found switch good, but bulb burnt out / open. Replaced bulb and retested. All is now working as designed. Call complete."
Near Georgetown, TX 78628
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived to inspect cooling issues with French door refrigerator.Customer advised she went on vacation and possibly left the door slightly ajar.She returned home and discovered a massive frost buildup in the freezer compartment and experienced closing issues.The closing issues directly related to the cooling issues.I disassembled and cleaned drawers, slide and realigned the door to close properly.Reassembled and door closed properly to customers satisfaction.All water lines were dry at the time of service.Job complete."
Near Austin, TX 78750
David Z
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KFXS25RYBL2 "Arrived on site to diagnose refrigerator not making any ice. Performed diagnostic on icemaker. Found ice frozen in mold, and will not cycle. Need to order new icemaker. Ordering new icemaker and harness. Office to reschedule when parts are available through AIG or WP. ; ordrng 1 W10882923 (icemaker) and 1 W11029433 (harns-wire)"
Near Kyle, TX 78640
Jacob
Job Details: 07/16/2020
RANGE GE JGBP33BEH3BB "Arrived onsite for front right burner not sparking to igniter. Tested unit. Front spark igniter not sparking. Ordered parts. Rescheduled with customer. ; ordrng 1 WB13K10014 (electrode) and 1 WB16K10056 (burner large) and 1 WB29K10006 (brnr cap,lrg)"
Near Austin, TX 78746
Luis
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KSSS42MHX00 "Arrived on site for no cool in fresh food and and no ice. Found fill tube frozen,removed ice blockage in fill tube ran icemaker through a cycle water filled icemaker. Found ice in return vent,cleared ice from vent checked air flow to fresh food good."
Near Austin, TX 78728
David Z
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site to diagnose one dishwasher with report of bad odor coming from it. Ran diagnostic and checked unit. Found no error codes present. Ran unit and drain pump felt sluggish, and was leaving a little excess water. Replaced drain pump. Retested and unit is draining as designed. Advised customer on running unit every few days, as well as running a cleaner frequently to knock out any remaining odor. Call complete."
Near Austin, TX 78701
Jacob
Job Details: 07/16/2020
WASHER LG WM3770HVA Arrived onsite o replace parts ordered by previous tech. Replaced parts. Tested unit. No issues at this time. Job complete
Near Austin, TX 78705
Jacob
Job Details: 07/16/2020
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for unit having damage. Saw damage to UI panel. New Part was defective out of the box. Ordered new part. Office to reschedule ; ordrng 1 W11180283 (panl-cntrl)
Near New Braunfels, TX 78130
Richard
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived onsite for the dishwasher not drying. Ran diagnostics and found no issues with the dishwasher. Heater is coming on and all functions tested good. Notice that customer is not using rinse aid. Advised customer to use rinse aid and that it will take 30 to 50 loads of washing using the rinse aid for drying affect to take place. Advised customer that they will start seeing drying results slowly while using the dishwasher with rinse aid. Complete
Near Austin, TX 78704
Jacob
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite lights inside cabinet not lighting. Tested unit. Lights are lighting at the moment. Customer says day by depends on when the lights want to work. Called Techline. Suggested to change door and UI crisper panel. got SR#7728311225. Ordered part. Rescheduled with customer. ; ordrng 1 W10815669 (dor-fip ss)
Near Austin, TX 78738
Luis
Job Details: 07/16/2020
REFRIGERATOR JENN-AIR JS48SSDUDE01 Arrived on site for ice build up and no lights. Found ice under ice bin,removed bin,checked ice dispenser door operation good,ice door sealing correctly advised customer to clean u de rick being every 2 weeks. Found upper led in freezer not powering on causing all other leds to be dim. Replaced defective upper led,powered unit on all leds working as designed. ; used 1 W11462342 (LED) from stock"
Near Austin, TX 78746
Luis
Job Details: 07/16/2020
REFRIGERATOR KENMORE 795.7504361 Arrived on site for no cool. Found ice build up on one section of evaporator. Need AUTHO for parts and sealed system labor. Customer will need to remove refrigerator from custom enclosure to allow tech proper access to compressor compartment. ; ordrng 1 ADH73150210 (DRIER) and 1 Customerwillneedtoremoverefrigeratorfromcustomenclosuretoallowtechproperaccesstocompressorcompartment. and 1 JIG and 1 NEEDAUTHO and 1 TCA38151706 (COMPRESSOR) and 1 TJ90SF8404 (ACCESS VALVE)
Near Lakeway, TX 78734
Wesley
Job Details: 07/16/2020
REFRIGERATOR GE zisb480dmb Arrived onsite and replaced fill cup and icemaker. Advised customer on repair to get rid of freezer drip. All else checks good.
Near Austin, TX 78738
Brandon
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUID508ESS1 "Arrived on site for customer complaint of unit not producing ice, found bin thermistor error code upon power up of machine. Ran diagnostic tests on unit, all other functions passed diagnostic test. I replaced bin thermistor, unit tested good.
Near Leander, TX 78641
Lou
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 "Arrived on site to inspect ice maker freezing. Upon further inspection I placed unit in diagnostics and tested ice maker #120 and ice maker operated as designed. Removed ice maker and found ice still inside the tray, then tested fill tube in test #97. Fill tube operated correctly filled in 7 seconds. Also found ice around the chute plate and removed plate found chute gasket crimped. Placed permagum around gasket and placed plate back into place. Removed and replaced the ice maker due to double filling and water spilling into ice bin causing the ice to badly clump. Tested ice maker and it operated as designed. No water leaks observed during service. Job completed"
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
OVEN WHIRLPOOL WOD77EC0HV01 "Arrived on site to install parts for oven not heating, installed all parts and found the blower fan on and working, all functions returned and heat was achieved. Tested up to 350. Complete"
Near Austin, TX 78702
Eman J.
Job Details: 07/16/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for oven trim being damaged. Trim is damaged from heat. Request office to reschedule customer
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for customer complaint of unit not producing ice in refrigerator compartment, found E5 error code, found failed thermistor on ice maker mold, I replaced ice maker, unit tested good after I reset error code."
Near Jonestown, TX 78645
Lou
Job Details: 07/16/2020
ICE MACHINE KITCHENAID KUID508ESS2 "Arrived on site to install previously diagnosed and ordered part. Removed and replaced the open thermistor tested unit was operating as designed, no water leaks observed during service. Job completed."
Near Austin, TX 78738
Brandon
Job Details: 07/16/2020
COOKTOP JENN-AIR JGD3430GS00 "Arrived on site for customer complaint of grommet coming off, I replaced grommet, unit tested good."
Near Austin, TX 78739
Leonardo
Job Details: 07/16/2020
DISHWASHER MAYTAG MDBH969AWS1 Wpw10254842 Arrived on site to test unit for normal/heavy led lights not working found shorted console. Replaced console All led lights working correctly at this time. No leaks detected.
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not cycling, upon inspection found e8f1 and a bad pressure switch, replaced control board and tested all functions. No problems found. Complete"
Near Georgetown, TX 78628
Al
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect French door refrigerator not dispensing water or ice.Confirmed the complaint and found the door switches were the cause of the issues.Ordering the door switches for the refrigerator compartment.Office to reschedule with customer for return service appointment ordrng 2 W11396033 (SWITCHES )s
Near Hutto, TX 78634
Cliff
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher with a broken dispenser. Found dispenser lid catch broken causing it not to close. Replaced dispenser and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near , TX 78628
David S
Job Details: 07/16/2020
COOKTOP WHIRLPOOL WCG55US0HS Arrived in site for front left burner going out. I inspected the unit and work area. I found the flame getting too low and going out on the left burner. I adjusted the valve stem for that burner. Unit is working as designed. Job complete.
Near Cedar Park, TX 78613
David S
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for ice maker not working. I inspected the unit and work area. I spoke with the Cust I er about the ice maker, they stated they had another company out and they replaced the ice maker and valve already. I tested the ice maker harvest, I found it worked properly. I tested the ice maker fill, the valve opened but no water came through. I pulled down the icemaker and found the fill tube frozen over. I tested the voltage to the fill tub heater and found 120v. The fill tube heater will need to be replaced to complete the repair. I am ordering the fill tube heater WPW10554299, ; ordrng 1 WPW10554299 (heater)"
Near Hutto, TX 78634
Andy
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer UI unresponsive. Tested and inspected unit and found failed UI and main control. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Elgin, TX 78621
Andy
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Arrived on site to install previously diagnosed parts. Attempted to install new parts and found one of the damaged water lines is broken off in refrigerator
Near Austin, TX 78725
Jacob
Job Details: 07/16/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit leaking from valve inside when the unit is not running. Tested unit. Found that valve was was leaking. Replaced valve. Tested unit. Unit test good. No leaks at this time. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived on site and inspected refrigerator and found ice will not dispense even though motor is turning. Removed ice bucket and found small amount of ice buildup under bucket is lifting it off of the motor. After clearing ice it will now dispense. Recommended to customer that if this happens again freezer door should be inspected and any ice removed. Job complete
Near Austin, TX 78748
Kevin
Job Details: 07/16/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and found customer has a braided stainless steel Water line installed. Pressure regulator kit will only work with pex water lines. Will need to bring back 8212547RP per service pointer W11394954A to complete repair. Replaced missing name plate while on site; ordrng 1 8212547RP (tube-water)
Near Seguin, TX 78155
Noah D
Job Details: 07/16/2020
ICE MACHINE WHIRLPOOL GI15NDXXB1 "Arrived on site to inspect icemaker for not producing ice or recirculating, installed full pump and sensor assembly, Tested all functions, recirculating pump worked and bubble was getting cold. Complete"
Near Austin, TX 78727
David Z
Job Details: 07/16/2020
COOKTOP IKEA ICI500XB01 "Arrived on site to diagnose induction cooktop with no power after a pop. Performs diagnostic and found power at the junction, but nothing coming out of the module. Tested fuses and fuses are good. Customer was telling me that it was intermittently making more noise and acting irregular until it died. Ordering new module to resolve..; ordrng 1 W10857230 (module)"
Near Andice, TX 78628
Al
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher door issues.Confirmed the complaint and found the bushings springs and right side pad were defective and or missing.Replaced the missing and damaged parts.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete.Customer satisfied.
Near Belterra, TX 78737
Leonardo
Job Details: 07/16/2020
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site to replace damaged door. Verified door was damaged. Needing arm and bushing to complete job. Part#W11214480(arm) and part# WPW10128850(bushing) and will be bringing the door on next visit.. ; ordrng 1 W11214480 (ARM) and 1 WPW10128850 (BUSHING)
Near Dripping Springs, TX 78620
Robert
Job Details: 07/16/2020
RANGE KITCHENAID KSEG950ESS0 "Arrived onsite to test unit for shorted key code. Customer notified me that key pad was not working. Replaced control, tested unit but key pad was not functioning. I noticed that key pad harness was creased cutting connection to the pad. Need to order harness and control board. Need authorization. ; ordrng 1 W11025616 (harns-wire) and 1 W11100515 (cntrl-elec)"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/16/2020
RANGE WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range and install conversion and check gas pressure, checked valves and orifice number found wrong NG orifice on all caps, need correct orifice for correct gas. Office to reschedule ; ordrng 3 W10151347 (NG ORIFICE )s and 1 W10151362 (NG ORIFICE ) and 1 W10652711 (NG ORIFICE ) and 1 W10672111 (NG ORIFICE )"
Near New Braunfels, TX 78132
Noah D
Job Details: 07/16/2020
COOKTOP JENN-AIR JGCP536WP02 "Arrived on site to inspect range for tripping breaker when vent fan and griddle are used, checked the breakers in house and found the range and vent hood on a 10kamp breaker, all appliances need at least a 15kamp breaker. Instructed customer, changed out all burner heads with correct LP conversion (Autho number with pop pic). Complete"
Near Cedar Park, TX 78613
David S
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDPE334GPS0 "Arrived in site for dishwasher no washing dishes. I entered diagnostics and found fault codes F6e4 float switch open, f7e1 no heat, f6e1 low/no water. I inspected the float switch and found no debris under the float. I inspected the switch it’s self and found it operating properly. I inspected the wiring and connectors to the valve and found 120v when the water valve is being called for, I found the connector not seated properly at first. I ran the unit through the diagnostics and found it filling with water, separating as it should, and the heater came on when called for. The unit is operating as designed no after leaks detected. Job complete"
Near Round Rock, TX 78681
Kayman
Job Details: 07/16/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived onsite for ice maker low production. Upon inspection and after putting the unit into diagnostics. I tested the thermistors in the FC and RC I also tested the defrost heater in the RC and FC and all tested good. I then tested the thermistor in the ice maker and it showed a open thermistor when it should be closed. will need to order a new ice maker for repair. (W11115534) ice maker. Office to RS; ordrng 1 W11115534 (icemaker)
Near Austin, TX 78749
Kevin
Job Details: 07/16/2020
DRYER WHIRLPOOL WED8620HC1 "Arrived on site and found console is unresponsive, replaced Console and this has no effect. Will need to bring back control board to correct issue.; ordrng 1 W11367342 (CONSOLE) and 1 W11387574 (CONTROL BOARD )"
Near Cottonwood Shores, TX 78657
James
Job Details: 07/16/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. Found unit leaking from fill housing. Found nut that secures fill housing loose. Tightened nut and tested operation. Unit no longer leaking and all functions test good. Job complete
Near Austin, TX 78725
Eman J.
Job Details: 07/16/2020
DRYER WHIRLPOOL WED4850HW Arrived onsite for dryer not drying. Tested system. Found thrmst fix faulty. Replaced part. Tested system. Everything works as designed. Job complete.
Near Lakeway, TX 78734
Brandon
Job Details: 07/16/2020
DISHWASHER KITCHENAID KDTE104ESS4 "Arrived on site for customer complaint of unit not washing, found 4-3 error code, found failed wash motor, ordering sump assembly. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11085683 (pump&motor)"
Near Leander, TX 78641
David S
Job Details: 07/16/2020
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for oven doing a random factory reset. Called techline spoke with Adrian and got sr # 7728323071, I advised techline of the situation and they stated they are transferring me over to the connected appliance department. So they can verify the software version for this unit. I spoke connected services and they had us update the zip code to a nine digit zip code. Unit is operating as designed."