We serviced a
GE REFRIGERATOR
Model PSS26PSWCSS
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Round Rock, TX 78664
David S
Job Details: 05/31/2021
"Arrived on site for possible sealed system repair. I checked step 56 and found error code e5 bad ice maker thermistor ice storage temperature satisfied, ice mold in frozen state too long. I ran step 57 and found the unit cycled. I ran a fill test and found the unit no filling with water. I inspected the freezer evaporator and found no signs of frost or ice build up. I ran a temperature check in the freezer and found it getting below 4 degrees. I gained access to the compressor and found the unit missing a back wheel. I inspected the drip pan and found a crack near the front of the drip pan. I found the unit has a dryer with an access valve on it. For the high side. I out the unit into home position and let the pressures equalize. I found pressure at the high side good. I powered the unit on and found it building pressure appropriately. I spoke to CS. The unit will need, an ice maker, fill tube heater, fascia heater, drip pan, and new wheel to complete the repair. order fill tube heater W11087201, fascia heater WPW10553630, drip pan W11225840, icemaker W11294907, roller WP67005149. The roller pin is in the drip pan."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the ice tray full of ice. I ran diagnostics and the ice tray harvested and filled as designed. I found the unit not dropping below 20 degrees in the FC but the RC was 37. I accessed the evaporator and found a good frost pattern on the coils. I found that it looked like the coils thawed then re froze because of water droplets that were frozen on the coils. I checked all fans and thermistors and all checked good. I am being advised to order the FC thermistor(W10316760) HV control(W11089236) and return with the ice maker. Office to R/S due to part availability. ; ordrng 1 W10316760 (Thermistor) and 1 W11089236 (Hv control)
We serviced a
WHIRLPOOL FREEZER
Model WZF57R16FW04
Near Driftwood, TX 78619
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not cooling at times, customer had ABA Appliance put and they diagnosed a leak in the evaporator, when I arrived, I found freezer was at -1 to 5 degrees, I removed evaporator cover and found excellent frost pattern, showed customer, I tested unit in diagnostic mode, everything passed, fan motor, heating circuit, cooling system, unit tested good. If problem continues, will recommend replacing control and thermistor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/31/2021
Arrived on site for refrigerator not cooling. Inspected unit and work area. Gained access to compressor and found unit clicking as customer described. Measured amp draw and found out of range. Measured resistance on compressor windings and found within range. Found failed starting device. Removed failed device and installed new. Powered unit on and found compressor running. Measured amp draw and found within range. Informed customer to allow 24 hours to cool and 48 hours to make ice. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived n site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Removed lint screen, tested air flow and found suction at lint trap (sign that air flow is good but not and accurate test). Measured voltage at terminal block and found correct voltage. Gained access to element and fuses. Found cycling thermostat opened. Jumped thermostat to check if unit would heat and it did. Will need to replace cycling thermostat and test. Ordering 2 just in case fails while testing and returning with most presceen parts..; ordrng 1 VENTTESTER and 2 WP8318268 (THERMOSTAT )s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Jonathan S
Job Details: 05/31/2021
Arrived on site for dishwasher having error code F8-E4 and leaking water. Inspected unit and work area. Found water setting in drip tray and dust underneath unit. Performed diagnostics mode and ran test operation with drip pan uninstalled. Monitored operation and found no sign of leaks. Ran test mode again to insure there are no leaks. When assembly unit found small puddle on right side. Pulled unit out and ran test mode again. Found water leaking from seam of tube (see SD-QUICKPIC). Will need to replace tube to complete repair. Found no RTA available on part.Turned water off to unit and advised customer not to use until repaired.; ordrng 1 W11409866 (TUB ASSEMBLY )
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for not cooling properly. Found defrost thermistor was good. Previous company had come out and defrosted FC evap so it wasn?t frosted over. Heater tested good. Found HV control was not engaging heater. Replaced control, tested unit, unit works good. Heater engaged as designed. Air baffle opening and closing as designed. Evap motor working good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DB0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a range with a burner not turning off. Found failed infinite switch. Switch will need to be replaced to complete repairs; ordrng 1 W11162115 (Switch)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeter, I placed the thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temps was 416. Next three readings were average of 357 degrees. I found the oven door does not stay open when having at 90 degree opening. I removed the inner pane of glass no found only one pane of glass when there should be two. I installed a second pane of glass and tested the door and it stays open as designed. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Waco, TX 76710
Jonathan M
Job Details: 05/31/2021
"Arrived on site for a dishwasher that has a gasket loose and racks that are broken. Inspected unit and work area. Found the upper rails and track broken. Also found the dishwasher gasket not sealing properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Waco, TX 76707
Jonathan M
Job Details: 05/31/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace door, nameplate, and shelf and tested unit. Unit is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit stopped cooling and after a few days, it began to cool again. I tested temps in the FC=6 degrees & RC=40 degrees. Placed the unit in diagnostics and tested in test #4. Unit operated as designed. I tested the thermistors and ice maker and the unit is operating as designed. Customer advised the water dispenser will dispense water then slowly stop. I tested the dispenser and the water pressure coming out was good. Tested for approximately 20 seconds and it continued to operate as designed. I removed the toeplate and inspected the lower harness st the left hinge and it was good. I found the condenser coils dirty and vacuumed. I changed the defrost time from #1 to #2 in test #7. I advised the customer that due to the coils being dirty could have caused the unit to stop cooling as the compressor got too hot. Recommended monitoring the unit and if they have more issues to call in for service. No,water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GSHF5KGXDCBB
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/31/2021
"Arrived on site for refrigerator not dispensing water or making ice. Customer stated that last company that was out replace inlet valve and filter head. Inspected unit and work area. Gained access to water line going to door and tested dispenser operation. Found water frozen in door, will need to add heater kit. Inspected ice maker and found majorly frozen over (see SD-QUICKPIC). Will return with ice maker with fill tube kit and inlet valve. Will need authorization to complete repair. Turned water off to unit and spoke with customer on defrosting unit 24 hours before serving.; ordrng 1 JSONLY (JS FOR RETURN ) and 1 WR30X10093 (ICE MAKER WITH FILL KIT) and 1 WR49X10173 (DISPENSER HEATER) and 1 WR57X10032 (INLET VALVE/ CAN RUN CALL WITHOUT)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB1
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
Arrived on site to test unit for f3e0(open sensor) and front two burners intermittently working. Found oven sensor in range and not open. Continuity through harness was good. No signs of cracks or damage to harness. Voltage to unit is correct. Was not able to replicate issues with burners. Recommend replacing control and infinite switches. Office to reschedule. ; ordrng 1 W11528177 (CONTROL) and 1 WP3149400 (switch-inf RF) and 1 WPW10181986 (sensor) and 1 WPW10434452 (switch-inf LF)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit not powering on. Looked at the unit and saw no power. Upon further inspection, found that the ground wire and black were not properly hooked up. Re wired the unit. Tested unit. Unit turned on with no issues and no leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a dishwasher not draining. Upon further inspection I found the dishwasher running as designed. I found the disposal did not have the drain hole punched out yet. I advised the customer of my findings. The unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Austin, TX 78737
Luis
Job Details: 05/31/2021
"Arrived on site for no cool in fresh food removed damper assembly found damper not opening diagnosed a defective damper,replaced damper assembly,damper powered on and opening good air flow entering fresh food section."
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
"Arrived onsite for unit creating moisture along the top of the freezer door. Looked at the unit, and saw that the seal for the door were sealing correctly. Need to call tech line to get further information on the issue. No other issues at this time. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Smithville, TX 78957
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool Service pointer, must be replaced with previous style actuator. Replaced actuator and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Del Valle, TX 78617
Jacob
Job Details: 05/31/2021
Arrived onsite for unit having F5E3. Unit was blinking F5E3 lid lock will not unlock. Tried to unplug and reset the unit. Unit wouldn?t not let me go into diagnostics. Unit kept flashing error code. Also customer asked about water issues. Let customer know to pick up the drain hose because the drain hose was not in the correct position so that the unit would drain the water. Need a new lid lock and possibly a new control. Ordered parts. Needs authorization before returning. Office to reschedule.; ordrng 1 W10810403 (lid lock assy) and 1 W10812421 (elec.control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Austin, TX 78735
Luis
Job Details: 05/31/2021
"Arrived on site for moisture on packages in freezer. Checked door seal good,gasket sealing to cabinet good,found no gaps,adjusted temp setting for freezer."
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW00
Near Austin, TX 78733
Kevin
Job Details: 05/31/2021
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not keeping correct time, found unit was not connected to WiFi, I connected unit to WiFi using customers phone/app, unit tested good.
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB3
Near Round Rock, TX 78665
Wesley
Job Details: 05/31/2021
"Arrived onsite and tested and cleaned burners and ignition ports. Charged 199.98 for service. Unit has an electrical problem in the spark module that occasionally energized the fan when the front left burner is turned on.
We serviced a
KITCHENAID OVEN
Model KMHC319EBS3
Near Austin, TX 78735
Leonardo
Job Details: 05/31/2021
Arrived on site to replace convention fan and sensor and control bOard. Replaced all parts test unit and unit working correctly job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model RSW24E0DAM
Near Buda, TX 78610
Robert
Job Details: 05/31/2021
Arrived on job for complaints of still leaking. Found the previous leaks also blocked drain and freezer drain should have be corrected as well.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78723
Jacob
Job Details: 05/31/2021
Arrived onsite for the seal on the freezer door not sealing properly. Looked at the seal on the freezer door. Noticed the seal wasn?t seated properly in the channel along the door. Re seated seal. Tested the door. The door sealed properly. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and found inverter had power but compressor wasnt running. Windings resistance was out of range at compressor. Ordering compressor to repair. Returning with inverter just in case. Office to reschedule. ; ordrng 1 W10756020 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (UV drier)
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Austin, TX 78731
Scott
Job Details: 05/31/2021
"Arrived on site for dryer not heating . Found element coil had failed . Replaced element . Unit is now heating properly . No lint build up. Job complete"
We serviced a
GE DISHWASHER
Model GSD2100V55WW
Near Kyle, TX 78640
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for draining water all over floor, upon inspection found the customer dropped items on drain hose causing it to come out of drain pipe, realigned and tested. Complete"
We serviced a
GE OVEN
Model JGBS30DEK2WW
Near Austin, TX 78724
Leonardo
Job Details: 05/31/2021
Arrived on site to test unit for oven not working. Test unit and found bad valve. Ordering new valve office to reschedule. ; ordrng 1 WB21X26605 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and tested oven for Temperature issue. Tested and repaired grounded wiring in the sensor harness. Found unit is now operating as designed. Advised customer on repair and findings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 05/31/2021
Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area. The customer advised the unit won?t fill with water money and initially goes to start his unit. He advised it?ll start to fill and then completely shut off. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) and F3 E2 (inlet water temperature fault) error codes. Tested the water valves and found the water hoses swapped on the washer contributing towards this issues here the cold water valve was getting hot water and cold at the hot water valve. Swapped over water hoses and tested unit. The unit began working as designed. Call complete.
We serviced a
GE COOKTOP
Model JGP989BC4BB
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of front left burner having yellow flames, found failed burner head, ordering burner head. ; ordrng 2 WB16T10028 (Burner head)s and 1 Cnote (Office to drop ship parts to customer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 05/31/2021
"Arrived on site for door issues. Found broken plastic endcap on fresh food door where hinge pin sits in door broken,diagnosed unit will need a new fresh food door.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site to install previously diagnosed parts. Installed new gear case and slider then put the unit in diagnostics mode. Ran a spin, agitate and diagnostics cycle. The unit is running as designed. No leaks observed at time of service. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78705
Luis
Job Details: 05/31/2021
"Arrived on site for no water or ice. Tested dispenser no water valve energized,diagnosed a frozen tank,defrosted water tank,added sealer around gaps between fan scroll and air tower. Tested water dispenser water now dispensing"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not entering spin cycle. Upon arrival put unit in diagnostics and found stored error code for long fill, overloading and off balance. Tested valve and got limited water flow. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Also instructed customer on proper loading to avoid off balance load error. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78737
Luis
Job Details: 05/31/2021
"Arrived on site for loud noise. Diagnosed ice hitting fan motor,defrosted evaporator,replaced harness assembly,secured thermistor to correct location on suction line using foil tape and a zip tie,installed cover,adjusted drain pan to sit level. ; used 1 W11033168 from stock"
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3024XS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/31/2021
"Arrived on site for gas cooktop burners flame having yellow spots and smell gas when cooking. Inspected unit and work area. Calibrated gas sniffer and check for leaks. No gas leaks found. Customer requested to adjust flame size. Adjusted flame to customer likens ( flame could be lower). Informed customer yellow spots particles in gas, normal especially for propane.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Arrived on site for BOTTOM FAN SECTION ON FRIDGE CONTINUES TO FRZ UP CAUSING THE FRIDGE TO NOT COOL. REPLACED MOTOR. CONTROL BOARD REPLACEMENT FROM LAST VISIT SEEMED TO WORK FOR A WHILE BUT NOW WE'RE BACK TO SQUARE ONE. Found heavy frost built up over RC evaporator cover. Otherwise evap cover and drain pan looked good. FC evap cover was good. Pulled out fridge to inspect drain tube and it was good and water was in the pan. No obvious reasons for frost build up from inspecting behind cardboard cover. While behind the fridge I found an area just below the center area of the back panel with a large air gap. This area was cold to the touch and could very likely be the cause of these ongoing issues with the fridge.
We serviced a
GE DRYER
Model DBSR463EG6WW
Near Kingsland, TX 78639
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a dryer that will not start. Found console broken not allowing switches to mount and start switch shorted. Replaced both parts and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Arrived on site for Not Making Ice - Refrigerator. Tested ice maker I previously installed by jumping T to H and Ice maker motor would not spin. Ice maker I installed last visit is faulty. Removed ice maker and installed new ice maker. Jumped new ice maker from T to H and the ice maker motor spins as designed. Explained to customer they should dump any ice the new ice maker produces between now and six tonight then they can start using the ice it produces. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78703
Jacob
Job Details: 05/31/2021
Arrived onsite for unit not dispensing ice. Looked at the unit. When hit the switch on the paddle. The door will open but the motor will not turn. Also the the paddle is very difficult to get to turn on for ice to start dispensing. Let customer know that the motor and paddle will need to be changed at the same time. Rescheduled with customer ; ordrng 1 W10133603 (pad)
We serviced a
GE MICROWAVE
Model JVM1631WB006
Near Bastrop, TX 78602
Matthew
Job Details: 05/31/2021
Arrived onsite for microwave not heating. Upon inspection found high voltage issues. Replaced magnetron capacitor and diode. Tested unit and unit is functioning properly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the panel worked normally. Reset to factory setting and found no issue. Complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/31/2021
Arrived on site to replace latch and strike from previous diagnosis. Found strike was broken in packaging.; ordrng 2 W11457841 (STRIKE)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78735
Luis
Job Details: 05/31/2021
"Arrived on site for no ice and lights. Ran diagnostics E2 error ran harvest test passed,ran fill test passed,power cycled u it ran harvest test passed no errors,diagnosed a defective freezer led. Replaced freezer led all leds working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78735
Kevin
Job Details: 05/31/2021
"Arrived on site and inspected dryer and found control panel is unresponsive. Confirmed incoming voltage is good, cut off is good thermal fuse is good, element is good. Replaced control board and control panel and dryer is now operating normally. Sound airflow is restricted are the exterior sent flap/exit on the home will not open/is stuck. Recommended at homeowner have this corrected before Dryer is used again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
"Arrived on site for a refrigerator not producing ice. I checked the temps and found the at RC 37?f and the FC 0?f. I put the unit into diagnostics mode and jumped the IM. It harvested as designed. I then jumped the fill and found it did not fill. I gained access to the fill tube and found it frozen over. I steamed it out and tested the fill again. The fill was now working as designed. I gained access to the harness at the left door hinge and checked voltage to the fill tube heater at molex with light blue to white. I found correct 120V going to it. I then unplugged the unit and ohmd it out at the same molex. I found the fill tube heater bad, which is causing the fill tube to freeze over. We will need to replace the door with the heater. No leaks observed at the time of service."
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Paige, TX 78659
Matthew
Job Details: 05/31/2021
Arrived onsite for washer not functioning correctly. Upon inspection found failed actuator. Error codes confirmed error. Replaced actuator. Tested unit and unit is functioning properly. Customer started a normal load and unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
"Arrived onsite and found latch failed, replaced latch
We serviced a
WHIRLPOOL DRYER
Model WED7300DW0
Near Round Rock, TX 78665
Wesley
Job Details: 05/31/2021
"Arrived onsite and found clogged venting and electrical supply issue. Cleared vent and secured, also advised that if symptoms recur, electrician will be needed. All else checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78732
Robert
Job Details: 05/31/2021
Arrived on job for complaints of noise. Ran test for damper and it is no causing noise. Replaced icemaker. After replacement test operation and it filled with water
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH19D7LF1
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
I arrived on site for a refrigerator with no cool. Checked temps in RC and found at 80?f I checked voltage at the wall and found correct voltage. The compressor never turned on either. I gained access to the compressor and found that start device was not receiving 120V this indicates a possible issue with the control. I unplugged the unit and removed the start device. I then ohmd all compressor windings to ground and found them all open. This indicates a bad compressor as well. Before verifying control failure I made customer aware of compressor.
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW00
Near Andice, TX 78628
Jonathan S
Job Details: 05/31/2021
We serviced a
WHIRLPOOL OVEN
Model RBS305PVS03
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
Arrived on job for complaints of error code. Code F3E2 for over temperature. Will need to replace control and sensor. ; ordrng 1 WPW10131825 (sensor) and 1 WPW10340935 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78664
Wesley
Job Details: 05/31/2021
Arrived onsite and did not detect any leaks. Advised customer that carbon monoxide alarm should be installed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Austin, TX 78747
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not making ice, found failed ice maker, ordering ice maker. ; ordrng 1 W10882923 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG MICROWAVE
Model MMV4205BAW
Near Martindale, TX 78655
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not turning off when needed, upon inspection found the switches had been fused closed. Replaced switches with correct switches I had in stock (Small Tab) and tested unit, all functions returned normally. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
"Arrived on site for Washer Wont turn on. Found control had a short with a burn mark in the mold. Removed control and installed new control. Unit would still not turn on. Disconnected UI and washer powered up. Went to test UI harness and control popped and left the same burn mark in the same spot on the new control. Ordering Control, UI, and drain pump to return and complete the repair. ; ordrng 1 W11419051 (Control) and 1 W11413339 (White Console) and 1 W11478525 (UI) and 1 W11396717 (Water Pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Marble Falls, TX 78654
Cliff
Job Details: 05/31/2021
Arrived on site to diagnose a washer that is not cycling. Found faulty inlet valve and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not dispensing water, found failed control and UI communication issues, I replaced both parts, unit tested good. ; ordrng 1 W11451366 (Filter head)"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS7
Near Lakeway, TX 78738
Robert
Job Details: 05/31/2021
Arrived on job for leaks again. Found the dishwasher returned back to a forward tilt pushing water out in wash cycle. Corrected placement again.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect refrigerator with frost in RC section. Upon further inspection, I found frost built up in the right side of the FC door and rail. I found the unit not leveled and the doors not closing properly. Inspected the RC evaporator and it was good. I found the RC evap drip pan warped in the middle. Installed 2 shims to the drip pan to level it out. Leveled the unit and raised the right RC door to sit evenly with the left RC door. Tested the doors/drawers and all are operating as designed. Removed the remaining frost on the FC door/rail. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of f2e1 error code, found failed control, I replaced control, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
"Arrived onsite for washer not spinning clothes out. Upon inspection found signs of failed gearcase, actuator and suspension. Will also need to order cam, belt, hub and wash plate. Will need 2 hr and AUTHO. Office to reschedule. ; ordrng 1 2HR (2 HR) and 1 AUTHO (AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752283 (washplate) and 1 W11239857 (belt) and 1 W11454734 (GEARCASE )"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Hutto, TX 78634
Wesley
Job Details: 05/31/2021
Arrived onsite and found failing console. Replaced console to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 05/31/2021
"Arrived on site , found old actuator on unit . Actuator failing . Customer also complained about door latch just clicking . Ordering actuator and will replaced latch on return . Call to set return ; ordrng 1 W10913953 (ACTUATOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Brandon
Job Details: 05/31/2021
"Arrived on site for customer complaint of unit not making ice, found 120v getting to ice maker, found pins to be in good shape, found ice maker failed in diagnostic tests, ordering ice maker. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on. Site for unit not draining properly. I inspected the unit and work area. The customer showed me the door it not staying down and is being pulled back up. I found the right hinge missing the friction pad. I also found the insulation stuck in the hinge and the unit not leveled correctly. I corrected the level and the insulation. I put the unit Into a diagnostics cycle and found all functions working properly. I am ordering the friction pads to complete the repair. ordrng 2 WP8268961 (Friction pads)s
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Manchaca, TX 78652
Kevin
Job Details: 05/31/2021
"Arrived on site and inspected washer and found actuator arm has come out of cam kit ring, replaced actuator per service pointer. Ran an automatic test cycle and then a calibration after replacement and washer is operating normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect dishwasher not level. Upon further inspection, I found the unit was lifted up in the front. Re-leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC0
Near Holland, TX 76534
Kayman
Job Details: 05/31/2021
Arrived onsite for washer making loud noise in spin and shaking badly. Upon inspection I found no stored error codes in the unit. I found that when spin is engaged I can hear the unit scratching and as the RPMs increase the scratching gets worse at some points but the noise is consistent with a failing gearcase. I am ordering a gearcase (W11423758) cam(W10721967) belt(W11239857) all other functions worked as designed in diagnostics. No leaks detected. Office to R/S due to part availability. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5100HC0
Near Holland, TX 76534
Kayman
Job Details: 05/31/2021
Arrived onsite for dryer not drying clothes on first cycle. Upon inspection I found the vent test kit showing poor air flow with the vent hose attached and good flow when detached. I found only a 3 ft run to the outside and I could see the yard so there was no obstruction in the vent. I ran temp tests and found the unit cycling as designed but in sensing mode it would cut off quickly. I replaced the thermistor and advised the customer to monitor the unit but as of now the unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WFC8090GX0
Near Austin, TX 78737
Robert
Job Details: 05/31/2021
Arrived on job for complaints of code.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Leander, TX 78641
Justin
Job Details: 05/31/2021
Arrived on site for a dish washer with an upper rack not pulling out. Upon father inspection I found the back left wheel came off track. I was able to remove and inspect the rack/rail and I found the. in perfect shape. I found the rack works as designed and advised customer not to overload the rack. Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/31/2021
Twenty minutes after departing customer called me to state it had shut down and locked the lid exactly as it had done before. Went back to home and found board not responding to voltage. Ran test on board and found board faulty. Removed control and installed new control. Washer running as designed.
We serviced a
SAMSUNG OVEN
Model FX510BGS
Near Austin, TX 78757
Scott
Job Details: 05/31/2021
"Arrived on site for oven not heating . Found igniter had failed . Replaced bake igniter , oven preheated normally no gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cedar Park, TX 78613
David S
Job Details: 05/31/2021
Arrived on site for fridge freezing food items. I inspected the unit and work area. I gained access to the freezer evaporator. I found a partial frost pattern on the freezer. I tested the thermistor and found the thermistor getting 5vdc and showing within range and changing when I apply heat. I gained access to the fresh food thermistor and found 3.45 vdc being supplied to the thermistor. I swapped in a new control and found the same voltage. I swapped in the old control and tested resistance. I found the rc thermistor in range and changing when applying heat. I am recommending a sealed system repair for this unit.the office will reschedule when we have an eta on the parts.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10843121 (Uv dryer) and 1 W10913906 (Access valve) and 1 Sealesystem (Sealed system)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Austin, TX 78730
Kevin
Job Details: 05/31/2021
arrived on site and inspected washer and found lid latch is not working. After replacing that latch washer is operating properly, job complete"
We serviced a
KENMORE REFRIGERATOR
Model 106.5113321
Near Weir, TX 78674
Kayman
Job Details: 05/31/2021
Arrived onsite for refrigerator with no ice and no water. Upon inspection I confirmed the complaint but found ice in the bin but the cubes were small and not correctly shaped. I found the water supply at the wall was turned off. The kitchen had recently been remodeled. I turned the water on and tested the dispenser. The unit is now dispensing water as designed. I advised the customer to monitor the unit and let us know if ice production does not return.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Manchaca, TX 78652
Kevin
Job Details: 05/31/2021
"Arrived on site and found several interior lights are out, replaced them and all lighting is now working properly, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on site to install cooktop knobs. I replaced two knobs and tested the cooktop. It is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78681
Tommy
Job Details: 05/31/2021
Arrived onsite for oven panel not operating correctly. Upon arrival found UI unable to read touch. Reset a breaker. Ordering unit stainless console. Office to reschedule upon receiving.; ordrng 1 W11296171 (Console stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Andice, TX 78628
David S
Job Details: 05/31/2021
"Arrived on site for fridge with complete no cool. I found the unit powered off. I plugged the unit back in and found the compressor not coming on. I checked voltage to the compressor and found 120 vac. I swapped in a known good start device. I found the compressor turning on and off. I checked the windings on the compressor and I found the run winding open.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS02
Near Leander, TX 78641
David S
Job Details: 05/31/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I checked the thermistors and found them in good condition. I checked all the fans And found them working. I replaced the hv control and set the unit to basic defrost. The customer stated the unit was not cooling in the fridge a couple of days ago but is fine now. The unit is working as design job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit motor evap and tested. Found unit is now operating as designed. Job Completed. Spoke with customer on giving unit 48 hours to cool.
We serviced a
KENMORE WASHER
Model 110.3163361
Near Manor, TX 78653
Matthew
Job Details: 05/31/2021
Arrived onsite for washer having lid lock issues. Ran diagnostics and found stored error code for latch failure. Tested latch and was not functioning. Customer had same issue previously. Replaced latch. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS2
Near Georgetown, TX 78628
Tommy
Job Details: 05/31/2021
"Arrived onsite for previously diagnosed parts. Upon arrival found unit didnt need transformer, tested voltage at bulbs found it was correct. Used jumper and tested bulbs individually found both had failed. Upon speaking with customer on LED diagnoses customer canceled service. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect washer turning on by itself. Upon further inspection, the customer advised that the dispenser is leaking water and the unit came on by itself at 2am. I placed the unit in diagnostics showing error codes F3E2, F8E6 & F2E1. Attempted to clear the codes and it failed. I calibrated the unit in test 52 then tested in test 51. Unit operated as designed. At the end of testing, the water continued to enter the unit (photo). I attempted to place the unit in diagnostics again and it failed. After a few more attempts, I was able to get it back into diagnostics and tested the valve and it continued to dispense water after being turned off. I tilted the unit back and found gearcase oil on the rotor and all four panels. I advised the customer of my findings and am ordering the gearcase, slider, clutch, console, inlet valve, CNOTE-AUTHORIZATION & CNOTE-LSO PER CUSTOMER REQUEST. ; ordrng 1 W10858298 (Console) and 1 W11220230 (Inlet valve) and 1 W11455453 (Gearcase) and 1 W10734521 (Slider kit) and 1 W10754448 (Clutch) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (AUTHORIZATION)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP48QHS00
Near Lago Vista, TX 78645
Justin
Job Details: 05/31/2021
"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated another company already replaced the bi-metal, thermostat, and had someone unplug something on the control. I checked the temps and found both the RC and FC at 70?F. I gained access to the compressor and found it running very week. I then gained access to the evap and found the fan working as designed. However there was an ice ball at the cap tube and you could hear the refrigerant spit out. There was also an oily substance on the evap cover. This indicates a SS failure. I quoted the customer for a compressor, evap, access valve, and a dye-drier. Ordering all parts and office to reschedule. ordrng 1 SSTech (SS Tech) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV-Drier) and 1 4388575 (Evap) and 1 W10309995 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Round Rock, TX 78664
Wesley
Job Details: 05/31/2021
Arrived onsite and found frosted over evap. Advised customer on defrost and needed parts. Office to reschedule. ; ordrng 1 W11545823 (Harness) and 1 WP2323198 (Defrost heater) and 1 W11203924 (Control)
We serviced a
GE REFRIGERATOR
Model PSHS9PGZBCSS
Near Austin, TX 78732
Robert
Job Details: 05/31/2021
Arrived on job for complaints of control not working properly. Interface not working properly will need to replace control. Not recommended for repairs the components around that area will likely break in process cause need for additional repairs. ; ordrng 1 WR55X11031 (interface dispenser)
We serviced a
KENMORE WASHER
Model 110.2690169
Near Georgetown, TX 78633
Lou
Job Details: 05/31/2021
"Arrived on site to inspect washer not getting cold water. Upon further inspection, I tested the unit in spin cycle and found the cold water would only trickle in. Inspected the valve and found debris in the screens and the cold valve open.I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Noah D
Job Details: 05/31/2021
"Arrived on site to inspect unit for not starting when closed, upon inspection found the customer was lightly closing the unit, instructed customer on closing the door to engage second switch which worked to specs. Complete"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Lago Vista, TX 78645
Justin
Job Details: 05/31/2021
Arrived on site for a washing machine not draining. Upon arrival I found the unit unplugged. I plugged the unit in and the drain pump immediately kicked on. I found the control sending continuous voltage to the pump. I tried to put the unit into diagnostics mode but was not able to. This indicates a bad control. I replaced the control and then ran a diagnostics cycle. The unit ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 05/31/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found communication failure between controls and sensors causing defrost failure in rc. Main control, ui, and rc harness will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11387386 (Ui) and 1 W11087438 (Fan and harness), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/31/2021
"Arrived on site to test unit for not cooling and power outage alert every hour. Found compressor amp draw was fluctuating around 2amps. Also found low side lines from compressor frosting up. Was not able to finish diagnostic test 4 without unit kicking off and PO alert. Found pantry UI compartment had enough water built up where connections were grounding out causing PO. Used electrical cleaner and dried connections. No signs of corrosion. Assembled unit and amp draw dropped from 2amps to 1.1amps from compressor, and low side lines not frosting up. Pantry UI was causing 3-way valve issues. Advised customer to thaw unit for 24-36 hrs to allow frosted evaporators to clear and thaw and to monitor unit once fully thawed. Both RC and FC evap motors operating as designed. Condenser motor working as designed.