Service History 725 - Appliance Express

Near Pflugerville, TX 78660

Kayman

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived onsite to install previously diagnosed parts. I installed the ice bin. I set some ice aside to test the bins functions. The Unit is working as designed at this time and no leaks were detected during time of service.

Near Austin, TX 78758

Justin

Job Details: 01/20/2021

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to install previously diagnosed parts. Found wrong part in box. Cycle power at breaker to see if UI stopped flashing power error. Error stopped flashing. Let customer know give it 24 to 48 hours and if it stops having the issues to give us a call. Having to order new UI. ; ordrng 1 W11089931 (UI)

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/20/2021

DRYER WHIRLPOOL WED8000DW4 Arrived on site for making noise and not drying. Ran diagnostics and no error codes came on. Ran dryer for a couple minutes and its heating as designed. Heard a whining noise customer referred to. Removed drum and inspected rollers. All spun good with no friction. Inspected blower wheel and it was free of debris. Shook out blower wheel cover to remove lint and small debris. Reassembled dryer and ran and heated as designed. Noise is no longer present. Job completed

Near Georgetown, TX 78626

Tommy

Job Details: 01/20/2021

DRYER LG DLEX3570W Arrived onsite for dryer making noise. Upon arrival found unit rollers bottom right was damaged. Inspected unit and found motor was damaged and spinner wheel.

Near Liberty Hill, TX 78642

Cliff

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to diagnose a dishwasher that is not drying properly. Tested unit and found no mechanical failures with unit at this time. Advised homeowner on best cycles and options to use for best performance. No leaks were found at time of service.

Near Austin, TX 78753

Matthew

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite to replace previously diagnosed parts. Replaced control board. Programmed unit and unit is functioning properly. Freezer door rails were functioning properly upon arrival. Showed customer and customer agreed functionality. Job complete

Near Austin, TX 78729

David Z

Job Details: 01/20/2021

FREEZER WHIRLPOOL WRF767SDHZ00 Arrived on site to install previously diagnosed parts to resolve light being out and also loud damper. Replaced damper and FC light module. Retested and all is now working as designed. Call complete.

Near Lakeway, TX 78734

Luis

Job Details: 01/20/2021

REFRIGERATOR FRIGIDAIRE FGHC2331PF6 "Arrived on site for no cool. Found unit not powering on,checked voltage at outlet good reading 120vac removed control board found water inside of control that caused main control to fry,replaced main control powered unit on,compressor and fans powered on.

Near Austin, TX 78729

Kayman

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRT348FMEB00 Arrived onsite for refrigerator freezing items in the RC. Upon inspection I found the evap fan stuck on and not cycling off. I am not able to put the control into diagnostics so I will need to order and return to complete diagnosis. Ordering Control (W11436574). Office to R/S due to part availability ; ordrng 1 W11436574 (CNTRL )

Near Hutto, TX 78634

Andy

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDF330PAHS5 Arrived on site for dishwasher not operating. Tested and inspected unit and found loose wire. Reconnected and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.

Near Austin, TX 78717

Justin

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL MDB9979SKZ0 "Arrived on site for dishwasher making grinding noises. Upon arrival customer stated unit would also no longer drain. I put unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent motor electrical problems. I gained access to drain pump and found metal on propeller broken off and blocking drain. Removed metal and ordering new drain pump via service pointer W11482561. Gained access to vent motor and ohmd it out. Vent motor ohmd out bad, ordering new vent motor. Need to install new drain pump and vent. Office to reschedule.; ordrng 1 W11412291 (DRAIN PUMP) and 1 W11414073 (VENT ASSEMBLY )"

Near Austin, TX 78745

Leonardo

Job Details: 01/20/2021

DISHWASHER KITCHENAID KDFE104HPS1 "Arrived on site to test unit for unit not washing test unit and found unit not getting enough water. Found bad valve, replaced valve test unit and unit test good job complete no leaks present at this time."

Near Buda, TX 78610

Jacob

Job Details: 01/20/2021

WASHER MAYTAG MVWC565FW0 "Arrived onsite for unit not spinning. Looked under the unit, and immediately noticed that the built was not seated correctly and that the coupler to the motor was broken. Ordered parts. Office to reschedule. ; ordrng 1 W11026785 (motor-drve) and 1 WPW10006384 (drive belt)"

Near Buda, TX 78610

Kevin

Job Details: 01/20/2021

DRYER AMANA NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed rear panel and found heating element has failed due to blocked/clogged air vent to the exterior. Sent a short video to KB/AHS. After replacing heating element dryer is running properly sent a short video 2KB/AHS of it heating and good airflow with vent hose disconnected from dryer. Informed customer vent to the exterior of the home will need to be cleaned by a service. Left vent hose disconnected from dryer so element Will not fail again before event is cleaned. Explained all this to homeowner, job complete."

Near Leander, TX 78641

Lou

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDTA50SAHV0 "Arrived on site to install previously diagnosed and ordered part. Due to the sump/motor assembly failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Near Spicewood, TX 78669

Brandon

Job Details: 01/20/2021

ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed water valve, after replacing valve, I tested unit and found failed recirculating pump. Ordering pump. ; ordrng 1 W11325175 (Pump)"

Near Cedar Park, TX 78613

David S

Job Details: 01/20/2021

WASHER WHIRLPOOL MVWB835DW0

Near Austin, TX 78751

Wesley

Job Details: 01/20/2021

WASHER WHIRLPOOL MHW6630HW0 "Arrived onsite and extensively tested all water connections with the back removed and ran 2 quick wash cycles, was not able to produce a leak. Advised customer on findings and to call back in event of repeat failure."

Near Georgetown, TX 78626

Tommy

Job Details: 01/20/2021

OVEN WHIRLPOOL WFC150M0EW3 Arrived onsite for unit not heating. Upon arrival found unit control chattering with both bake and broil. Found voltage going to unit is correct. Ordering control office to reschedule due to part availability. ; ordrng 1 W11122557 (Control)

Near Austin, TX 78759

Scott

Job Details: 01/20/2021

WASHER MAYTAG MVW7232HW0 "Arrived on site for white residues left on clothes . Also unit had completely shut off a couple of times. Ran diagnostics no errors but control threw me out of diagnostics. Replaced control ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."

Near Andice, TX 78628

Lou

Job Details: 01/20/2021

OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."

Near Kyle, TX 78640

Richard

Job Details: 01/20/2021

MICROWAVE GE JVM1730DM1BB Arrived onsite for the microwave not working. During testing found that the fuse was blown. Tested microwave with my test fuse and found that the cap and mag caused the fuse to go out. Replaced cap and mag and fuse and microwave tested good complete

Near Taylor, TX 76574

Andy

Job Details: 01/20/2021

DRYER WHIRLPOOL WGD5620HW0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Bertram, TX 78605

Cliff

Job Details: 01/20/2021

DRYER MAYTAG MDG7400AWW Arrived on site to diagnose a dryer that is taking too long. Tested unit and found gas to air mixture incorrect in unit as unit needs to be converted to propane. Also improper flame size has coated limit thermostat in soot. Unit needs to be converted and thermostat changed to complete repair. Office to set a return appointment.; ordrng 1 MAL9000AXX (lp gas con)

Near Austin, TX 78735

Kevin

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site and inspected refrigerator and found no ice production. Ran test 96 and 97 and water is dispensing from Dispenser and icemaker fill tube. Ran test 120 and icemaker cycled properly. Spoke with techline and found freezer temperature is 13° icebox temperature is 23° techline recommends hey sealed system repair to correct issue. 7729786508; ordrng 1 W11291123 (Evaporator) and 1 W11099568 (Evap cover) and 1 W11090564 (Shield) and 1 W11393142 (Compressor) and 1 W11099684 (3 way valve) and 1 W11099748 (FRZ evaporator) and 1 W10886209 (Shield) and 1 W11394920 (Frzr evap cover) and 1 WPW10143759 (Dye dryer) and 1 8201786 (Start device kit)

Near Cedar Park, TX 78613

David S

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site for water dispenser not working. I inspected the unit and work area. I found the water a valve not opening when water is being called for. It replaced the water valve with new. I retested the unit and found it working as designed. Job complete. No water leaks detected.

Near Georgetown, TX 78628

Jonathan S

Job Details: 01/20/2021

DRYER WHIRLPOOL MEDB855DC4 Arrived on site for dryer making noise. Inspected unit and tested dryer in normal run operation. Disassembled unit and found blower wheel cracked. Will need to replace blower wheel. .;

Near Georgetown, TX 78628

Jonathan S

Job Details: 01/20/2021

WASHER MAYTAG MVWB855DC3 Arrived on site for washer not filling with correct amount of water and making noises. Inspected unit. Performed diagnostics mode and checked fault codes. Found none. Inspected gearcase and stator assembled. Removed agitator plate and found gears worn. Will need to replace agitator plate. ; ordrng 1 W10902814 (WASH PLATE)

Near Austin, TX 78731

Scott

Job Details: 01/20/2021

MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for,replaced panel control on microwave."

Near Leander, TX 78641

Lou

Job Details: 01/20/2021

DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer not working. Upon further inspection, I found the unit non-responsive but the it was getting 250V at the outlet and at the terminal block. I found the unit interior light on. Removed back panel and tested the thermal fuse and found it bad. Tested element and cutoffs and all were good. Removed and replaced the fuse and retested and unit is operating as designed. I tested airflow to the unit and it failed 2 of 2 times. Adjusted the vent tube at the back and same results. Contacted techline and spoke to Andrew and advised of the complaint and previous repairs. Andrew had me perform several voltage checks and all were good. Recommended replacing the element and cleaning vents. Provided file #7729783210. I removed and replaced the element and retested. Unit is operating as designed. No lint observed during service, job completed."

Near Liberty Hill, TX 78642

Lou

Job Details: 01/20/2021

WASHER MAYTAG MHW5630HC2 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer provided a photo of the water on the floor in front of the unit. I found old water streaks at the bottom on the door on the front panel. Found a small amount of lint/hair debris at the bottom the door glass as well. Placed unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. It appears that the unit is leaking from the bottom of the door glass from in between the bellow and the door. I made recommendations for use and care and cleaning of the bellow and door glass after each wash. Recommended that the customer contact the office if the leak continues after wash and performing use & care recommendations. No water leaks observed during service, job completed."

Near Austin, TX 78759

Scott

Job Details: 01/20/2021

DISHWASHER KITCHENAID KDTE204KPS0 "Arrived on site for washer stopping after about 20 min . Found water in overflow tray . Found unit front too low , causing water to com forward and tripping float switch . Recommended getting installer to come back and dropping back of unit . No water leaks detected at time of service. Job complete ."

Near Burnet, TX 78611

Cliff

Job Details: 01/20/2021

MICROWAVE KITCHENAID KEMC308KSS02 Arrived on site to diagnose a microwave that is not opening properly. Found torsion springs broken inside microwave door. Springs will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 WP4451009 (spring) and 1 WP4452395 (spring)

Near Austin, TX 78752

Luis

Job Details: 01/20/2021

REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived on site for cooling complaint. Found weak frost pattern on evaporator,diagnosed a leak in the system,replaced evaporator installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good. Checked both compartments no traces of dye unit cooling down correctly.

Near Austin, TX 78745

Jacob

Job Details: 01/20/2021

RANGE WHIRLPOOL WVU17UC0JS0 "Arrived onsite for fan not turning on to unit. Tested unit. Fan would not turn on. Did not have motor, need to bring along, and ordered the switch. ; ordrng 1 W11369105 (SWITCH-FAN)"

Near Austin, TX 78748

Kevin

Job Details: 01/20/2021

RANGE WHIRLPOOL RF302BXKW0 "Arrived on site and inspected range, parts of oven door gasket are missing, cooktop surface light does not work, left front element does not work. Will need to replace all parts to correct issue range is 21 years old will need to order harness in case wiring is failing. ; ordrng 1 WP3148953 (LF infinite switch) and 1 8273303 (Surface indicator) and 1 WP9761346 (LF element) and 1 814399 (Element receptacle) and 1 W11396691 (Cooktop harness) and 1 WPW10129032 (Oven door seal)"

Near Austin, TX 78752

Matthew

Job Details: 01/20/2021

DRYER WHIRLPOOL WED5620HW1 "Arrived onsite for dryer shutting off. Upon inspection found failed thermistor. Replaced thermistor, tested unit and unit is functioning properly. Job complete"

Near Leander, TX 78641

Lou

Job Details: 01/20/2021

DRYER KENMORE 110.870896 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit motor and dryer repair kit needing to be replaced, I disassembled the unit and found the rollers, belt and tension pulley needing to be replaced. I found the motor was good after testing it. The tension pulley was seized due to the debris built up on the axle. Removed and replaced the four (4) rollers, tension illegal bracket and belt and cleaned the unit and reassembled the unit. Retested and the unit is operating as designed. No lint observed at the end of service.

Near Austin, TX 78744

Kevin

Job Details: 01/20/2021

DRYER AMANA NED4655EW1 "Arrived on site and found timer is not moving on dryer, replaced timer and started dryer on a time cycle and observed it move while running. Airflow through dryer is good, heating is good, job complete"

Near Austin, TX 78748

Jacob

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite for unit not helping to dry dishes. Tested unit in diagnostics. Found that heating element was not working. Ordered part. No leaks at this time. Office to reschedule ; ordrng 1 W10518394 (heater)

Near Austin, TX 78757

Scott

Job Details: 01/20/2021

WASHER WHIRLPOOL MTW5570TQ0 "Arrived on site for washer leaking . Checked tub , valve pump and hoses . Couldnt find any leaks present with washer . Filled tub up still no leaks . Put washer in drain and found drain stand is backing up and overflowing on to floor . Recommended plumper look at drain pipe .

Near Austin, TX 78717

Justin

Job Details: 01/20/2021

MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for wall oven with error code F8E0. Upon further inspection I found the UI hardly responding to touch. Customer also stated major issue on unit is that it will not turn off and she will need to use breaker to turn unit off. Found bad UI and will need to replace before further diagnosis. Ordering UI to install. Will bring blower and control just in case. Office to reschedule.; ordrng 1 W11297728 (CONSOLE)

Near Austin, TX 78751

Matthew

Job Details: 01/20/2021

RANGE JENN-AIR JGS9900CDS "Arrived onsite for bake function not working. Upon inspection found many of the functions are not working. Touch panel is responsive but no function from control. Unit will need a Control replacement. The surface igniters were also having issues.

Near Georgetown, TX 78626

James

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on site and tested operation. Found both fresh food gaskets torn at mullion flap. Tested ice dispenser motor and found point of failure at the paddle. Unit will need both fresh food door gaskets and dispenser paddle to repair. ; ordrng 1 WPW10353848 (pad)

Near Austin, TX 78744

Leonardo

Job Details: 01/20/2021

RANGE IKEA ISG650WS01 Arrived on site to test unit for control board sparking. Test unit and found control board had burned marks. Will need new control board WPW10197042. Office to reschedule ; ordrng 1 WPW10197042 (CONTROL BOARD )

Near Austin, TX 78759

Kayman

Job Details: 01/20/2021

OVEN WHIRLPOOL WEE750H0HW1 Arrived onsite for range with control panel not functioning properly. Upon inspection I found the console would not allow to select the cook method. I found the unit was not connected to WiFi. I found multiple stored error codes of F6E0. I cycled the power and helped the customer get connected to WiFi. The unit is working as designed at this time. Job complete.

Near Leander, TX 78641

Lou

Job Details: 01/20/2021

WASHER WHIRLPOOL MVW7230HW0 "Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E6. Cleared the code and continued with testing. Unit operated as designed. Customer advised that the unit is not filling with enough water and when they do the self fill, the drain pump comes on and drains all the water out. I found that the unit had the control replaced but was not calibrated. I calibrated the unit and tested on a normal/regular wash with deep fill and the unit operated as designed. I explained the customer the calibration issue and made recommendations for use and care. No water leaks observed during service, job completed."

Near Austin, TX 78724

Matthew

Job Details: 01/20/2021

DISHWASHER AMANA ADB1400AGB3 "Arrived onsite for dishwasher leaking from bottom. Upon inspection found inlet valve not set properly. Secured valve, tested unit and unit is functioning properly. No leaks present at this time. On arrival water to unit was shut off. After repair and test, I turned the water supply back off. Job complete"

Near Austin, TX 78731

Scott

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL KRSC703HPS00 Arrived on site for dispensing issues . Found ice is clumping in bin . Ordering ice door and bin . Call to set return . ; ordrng 1 W11130210 (ICE DOOR ) and 1 W11347840 (ICE BUCKET ) and 1 WP542638 (GREASE )

Near Austin, TX 78732

David Z

Job Details: 01/20/2021

WASHER WHIRLPOOL MVWB835DW4

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRS331SDHM03 Arrived on site for CSI-refrig-not dispensing water Found air trapped in the water line. Ran dispenser for 15 seconds and water began dispensing. Fridge was not level so I adjusted the front right wheel height to make fridge balanced. No longer rocks. No leaks detected. Job completed.

Near Austin, TX 78758

Justin

Job Details: 01/20/2021

COOKTOP KITCHENAID KICU509XBL00 Arrived on site to install previously diagnosed parts. Found wrong part in box. Will need to order correct part and reschedule. Office to reschedule.; ordrng 1 WPW10396549 (HOTPLATE)

Near Austin, TX 78717

Justin

Job Details: 01/20/2021

DRYER WHIRLPOOL WED4616FW0 Arrived on site for dryer not heating. Found terminal block not allowing proper connection. Replaced block and unit now working as designed. Call complete.

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for dishwasher control lock coming on without activating and dispenser intermittently opens. Inspected unit and work area. Performed diagnostics mode and found error code F2-E1. Monitored test cycle and found all components responding. Ran 2 times and found dispenser opening each. Removed failed control panel and installed new. Performed diagnostics mode and monitored cycle and dispenser opened again. All tested good, no water leaks detected. Spoke with customer on user care guide and soap usage with a home water softener system."

Near Hutto, TX 78634

Jimmy J.

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for UNIT STILL NOT COLD ENOUGH TO KEEP THE ICE FROM MELTING. Ran temps at ice box fascia and was cooling at 20 degrees. Ran test 56 and got no cooling error. Ran harvest to ensure ice maker was operating as designed and passed. Ran water fill test and no water came into the mold. Found water tube was not pushed all the way in. Secured water tube all the way inside the valve and ran water fill test again. This time water filled the mold. I waited for thirty minutes to ensure the cubes were freezing inside the mold. After the thirty minutes passed I ran another harvest and four partially frozen cubes fell out. This means cubes will be solid after a full two hours. Placed in MAX ICE to produce ice more quickly. Ran another water fill test to ensure water would fill the mold again and it did. Issue was water fill tube not being seated all the way into the valve. No leaks detected. Job completed.

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/20/2021

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed parts. Removed UI and Main Control. Installed new UI and new Main Control. Powered up and bake with rapid heat came on immediately and raised above 100. Job completed

Near New Braunfels, TX 78130

Noah D

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the control intermittent, replaced control and tested for functions. All functions returned. Complete"

Near Pflugerville, TX 78660

Kayman

Job Details: 01/20/2021

OVEN WHIRLPOOL WFG550S0HZ2 Arrived onsite for oven giving off weird smell when heating. Upon inspection I found the unit working as designed. I explained that with brand new ovens they will often give off a smell the first 2 or 3 cycles. I preheated the unit to 350. Unit is working as designed at this time. No gas leaks were detected during time of service. Job complete.

Near Austin, TX 78705

Wesley

Job Details: 01/20/2021

OVEN JENN-AIR JJW2430DP01 Arrived onsite and found persistent stuck key error. Ordering touch panel to repair. Advised tenant on psp status. Office to reschedule. ; ordrng 1 W11236887 (console)

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/20/2021

MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Arrived on site for oven combo unit, microwave light not working. Inspected unit and work area. Performed diagnostics mode and found error F6-E0 miss communication error with UI. Probable cause area is still under construction and home may be receiving minor electrical surges to create issue. Tested voltage going to light and found correct DC voltage. Found failed lamp. Removed lamp,and installed new. Powered unit on and performed factory reset. Tested all operations. All tested good."

Near Manchaca, TX 78652

Kevin

Job Details: 01/20/2021

WASHER MAYTAG MVW6230HW0 "Arrived on site and inspected washer and found it makes a squeak noise when it begins to spin cycle, removed gearcase shield and found gearcase is beginning to leak oil, took 1 picture. Will need to bring back a gear case, cam kit, belt, agitator to correct the issue. Washer is still able to be used, discussed correct loading procedures and correct detergent usage with customer.; ordrng 1 W11423758 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam kit) and 1 W11093899 (Agitator)"

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/20/2021

WASHER MAYTAG MVWB765FW3 "Arrived on site for CRACK ON LID BY HINGE WHEN LID IS CLOSED IT WONT LOCK. Found left side hinge section cracked. Ordering new lid, lid glass, and both hinges to complete the repair. All parts will need AUTHORIZATION. ; ordrng 1 WP8563965 (AUTHO Hinge) and 1 WP8572974 (AUTHO Hinge) and 1 W11097645 (AUTHO Lid glass) and 1 W11259006 (AUTHO Lid)"

Near Seguin, TX 78155

Noah D

Job Details: 01/20/2021

DRYER AMANA NED4655EW1 "Arrived on site to inspect dryer for not working quietly, upon inspection found the dryer motor cap loose, tightened down cap and knocked metal holder back in. All functions returned. Complete"

Near Austin, TX 78759

Kayman

Job Details: 01/20/2021

DISHWASHER KITCHENAID KUDE70FVSS3 Arrived onsite for dishwasher with broken latch. Upon inspection I found the latch had failed and been pushed inside the inner panel. The customer agreed so I replaced the latch and ran a diagnostics cycle. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.

Near Austin, TX 78748

Kevin

Job Details: 01/20/2021

OVEN WHIRLPOOL WFG505M0BS3 Arrived on site and found there is a smoke detector in the same room as the range it is approximately 12 feet away and the ceiling is 9 feet tall. Customer experiences this going off while they are using the oven. It only goes off when the oven is being used. Set the oven to 450° and observed it run for 40 minutes and during the service call the detector did not go off. Checked all gas connections on the rear of the oven with bubble solution and did not find any leaking. spoke with techline and they said the heat from the oven is rising the smoke detector is sensing the heat and this is why it goes off. They recommended running the vent hood and or the ceiling fan in the room to keep the heat away from The detector. No other parts replacement or adjustment recommendations given. 7729782314

Near Cedar Park, TX 78613

David S

Job Details: 01/20/2021

DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not turning on. The motor will start but stops when the start button is released. I inspected the unit and work area. I tested voltage to the unit and found L1 to neutral had 240v, L2 to neutral 120v, L1 to L2 120 v. See so quick pic.I showed the custom and explained that the unit is not getting proper voltage and once this is corrected the unit will work area designed. Job complete."

Near Georgetown, TX 78633

James

Job Details: 01/20/2021

DRYER GE GTDX100EM0WW Arrived on site and tested operation. Found evidence of clogged vent with lint build up on door and door seal. Tenant said the found water in vent hose. Turned unit on to air dry and located vent for dryer on roof and found vent opening clogged with lint. Instructed customer that the vent needs to be cleaned and inspected to prevent fire hazard from heat and lint building up in the vent pipe. Job complete

Near Austin, TX 78745

Chase

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRQA59CNKZ

Near Round Rock, TX 78664

Andy

Job Details: 01/20/2021

DRYER AMANA NED5800HW0 Arrived on site for dryer not operating. Tested and inspected unit and found failed UI and control. Ordering needed parts. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11123146 (speaker) and 1 W11378950 (UI) and 1 W11388023 (CONTROL ) and 1 W11459337 (HARNESS )

Near Spicewood, TX 78669

Brandon

Job Details: 01/20/2021

WASHER WHIRLPOOL MHW6630HW1 "Arrived on site to replace failed dispenser, after replacing, ran a quick cycle, unit tested good, no leaks."

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/20/2021

MICROWAVE WHIRLPOOL WMH76719CS5 "Arrived on site for microwave tripping circuit breaker. Inspected unit and work area. Found grease buildup in unit. Tested outlet and found correct. Removed door switches and found monitor switch stuck and staying in closed position. Will need to replace switch and fuse to repair. Found 20 amp fused open/failed. Removed failed switch and fuse, installed new. Set clock and tested heating operation. All tested good.

Near Georgetown, TX 78633

James

Job Details: 01/20/2021

REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and installed new control and ui. Tested operation and found facia heater not heating but damper is now operating properly. Installed new facia heater and found unit functioning properly. Job complete

Near Austin, TX 78738

Jacob

Job Details: 01/20/2021

OVEN KITCHENAID KEBS208SSS00 Arrived onsite to replace sensors ordered by previous tech. Replaced parts tested unit. Unit got up to 380 degrees. No issues at this time. Job complete

Near Austin, TX 78753

Matthew

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite to replace previously diagnosed parts. Replaced left bracket. Tested unit and unit is functioning properly. Job complete

Near Austin, TX 78737

Richard

Job Details: 01/20/2021

WASHER MAYTAG MVW6230RHW0 Arrived onsite for the washer making a screeching noise and dispenser drawer leaking softener. During testing found that the belt and cam are causing the noise. Will need to replace them both. Also the dispenser drawer wil need to replaced as well for softener issue. Ordering parts and office to schedule. ; ordrng 1 W11239857 (Belt) and 1 W10861667 (Dispenser drawer)

Near Lakeway, TX 78734

Luis

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice maker leaking. Removed bin found obstruction in fill cup to icemaker causing water to leak out of icemaker and into ice container cleared obstruction from fill cup ran icemaker through a harvest test passed,ran fill test passed no leaks."

Near San Marcos, TX 78666

Andrew

Job Details: 01/20/2021

WASHER AMANA NTW4516FW3 "Arrived on site to test unit for loud squeal and clothes really wet when cycle done. Found belt and tub pulley came unattached. Reattached belt and pulley, tested unit, unit works good. No leaks detected at time of service. Job complete."

Near Austin, TX 78704

Wesley

Job Details: 01/20/2021

WASHER WHIRLPOOL WFW75HEFW0 Arrived onsite and found air trap clogged cleared obstruction. Advised customer on maintenance. All checks good.

Near Austin, TX 78738

Robert

Job Details: 01/20/2021

DRYER GE DPVH880EJMV Arrived on job for complaints of too long drying time. Found the vent of the home blockage. Customer will have to get the vent cleaned

Near Belton, TX 76513

Tyler

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for refrigerator needed previously diagnosed defrost parts including a UI and evaporator motor for the freezer. After installing the necessary parts of the able to reassemble and tested the defrost issue that was occurring in the freezer is now fixed and all the ice that was in there has been removed and the heater is functioning as designed.

Near Georgetown, TX 78626

Tommy

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived onsite for unit leaking. Upon arrival found unit gasket slightly torn. Also found unit needs new fill hose as fill hose is dripping.

Near Bruceville, TX 76630

Jonathan M

Job Details: 01/20/2021

WASHER MAYTAG MVWX655DW2 Arrived on site for a washing machine thats making a humming noise. Inspected unit and work area. Customer advised that the unit is not filling when she goes into a rents and the unit also does make a knocking sound when slowing down from the wash cycle to the rinse cycle. Tested unit and confirmed cold water valve was out. Replaced housing. Checked underneath the unit and found the cam loose causing the knocking sound. Replaced cam and tested unit. Unit is now working as designed. Call complete.

Near Georgetown, TX 78626

Tommy

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL KBRC36FMS01

Near Georgetown, TX 78626

James

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that the unit will take up to 24 hours to reach temperature. Job complete

Near Austin, TX 78717

Justin

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher with visible damage on door. Found new panel damaged on side and front. Will need to order new door. Office to reschedule.; ordrng 1 W11087377 (OUTER PANEL)

Near Hewitt, TX 76643

Jonathan M

Job Details: 01/20/2021

DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for a dishwasher that wont fill or wash dishes. Inspected unit and work area. Found unit calling for water but not filling. Replaced water valve and tested unit. Unit began to fill, wash, drain, and heat as designed. Call complete."

Near Spicewood, TX 78669

Brandon

Job Details: 01/20/2021

MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site for customer complaint of buttons not working and display not working, found failed UI console, and UI display. Ordering parts ; ordrng 1 W11197501 (Control panel)"

Near Austin, TX 78734

Brandon

Job Details: 01/20/2021

WASHER WHIRLPOOL WFC7500VW2 "Arrived on site to replace failed controls, and harness, after replacing parts, unit would not start cycle, and no display, called tech line, found both hot and cold water valves shorted, wire harness tested good, drain pump ohms good, door switch ohms good, motor ohms good.

Near Waco, TX 76706

Jonathan M

Job Details: 01/20/2021

WASHER WHIRLPOOL WDF330PAHS3 Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Customer advised that the unit will not allow him to make the selection for a heated dry cycle. Tested unit and confirmed customers complaint. Replaced consul and tested unit. Unit began to work as designed. Call complete.

Near Georgetown, TX 78633

Jonathan S

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site for refrigerator not dispensing ice and not able to remove ice container. Attempted to remove ice container and would not come out as designed. After removing ice maker found 1 clump of ice and normal sized ice (see SD-QUICKPIC). Found random fluctuating water pressure causing issue. Replacing inlet valve will help with water pressure fluctuations. ordrng 1 W11043013 (INLET VALVE)"

Near Temple, TX 76502

Tyler

Job Details: 01/20/2021

REFRIGERATOR MAYTAG MSS25C4MGZ00 Arrived on site for refrigerator not making ice after previously repaired. Upon further inspection was able to trace back and narrow down that the issue was due to a miss wiring of the previous repair within the ui panel. I was able to correct error and retest unit and verified maker is now working as designed. Call complete

Near Temple, TX 76502

Tyler

Job Details: 01/20/2021

DRYER AMANA NED4655EW1 Arrived on site for dryer taking to long to dry. Upon further inspection I found that over all the unit was functioning as intended. All thermal fuses and t-stats passed continuity and ohms tests. Heating element though passing did look weak to the point that the coil was about to burn through heat shield between coil. I replaced heating element and unit is now functioning as designed call complete.

Near McGregor, TX 76657

Jonathan M

Job Details: 01/20/2021

DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site for a dishwasher thats intermittently not draining and flushing an F9 E1 error code. Inspected unit and work area. Customer showed me a video of whats going on with his unit. Checked drain hose installation and found proper drainage. Customer advised that they can run multiple cycles in between showing this error code. Attempted to place unit in service diagnostics and was unable to do so. Removed front panel and tested resistance to the drain pump and found the drain pump ohming out at 32.6 ohms. I called tech line and spoke to TJ SR# 7729782328. He advised that he believes the issue to be an overheating drain pump but to order the control board as well just due to potential possibility of the control not sending voltage intermittently. Ordering parts in office will need to contact customer about reschedule date due to out of stock and PSP items.; ordrng 1 W11410061 (CONTROL) and 1 W11412291 (DRAIN PUMP)

Near Bartlett, TX 76511

Chase

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRT518SZFM00

Near Pflugerville, TX 78660

Jimmy J.

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for Refrigerator upper lights are dim and the freezer lights are out. Found freezer LED Driver Module needs replacement in order to complete the repair. This part hasnt arrived. Informed customer the office will reach out once it arrives in order for return visit to complete repair. Part will not need AUTHO to install. ; O-emld tckt

Near Seguin, TX 78155

Noah D

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site to inspect fridge for not producing ice. Upon inspection found the icemaker full but not harvesting. Found the unit off at switch, turned on switch and tested unit, harvest worked. All functions returned. Complete"

Near San Marcos, TX 78666

Andrew

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to test unit for not cooling. Evap motor tested good. Air baffle tested good. Condenser motor was operating as designed. Verified compressor was receiving proper voltage it was not starting. Found bad starter and cap. Replaced starter and cap, tested unit, unit is working good. Advised customer to put glass of water in FC and wait till water is frozen before using unit. No leaks detected at time of service. Job complete."

Near Dripping Springs, TX 78620

Robert

Job Details: 01/20/2021

MICROWAVE KITCHENAID KOCE500ESS08 Arrived on job for complaints of error code. Ran diagnostics and found code f1e5 inverter error. Replaced both inverter and magnetron.

Near Spicewood, TX 78669

Brandon

Job Details: 01/20/2021

RANGE JENN-AIR JIS1450DS2 "Arrived on site for customer complaint of unit beeping randomly, UI not allowing the burners to get below setting 3 and sometimes randomly not powering on. Ordering Display control and documented with tech line. SR7729791369; ordrng 1 W10808072 (Display/UI)"

Near Austin, TX 78747

Richard

Job Details: 01/20/2021

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for the refrigerator roller damaged. During inspection found that the left lower corner of the refrigerator is caved in causing the issue.