Near Leander, TX 78641
Lou
Job Details: 11/12/2020
REFRIGERATOR UNKNOWN WSF26C3EXFO1 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=59 degrees. I pulled the unit and tested amp draw to the compressor. Compressor was showing 1.00amps and was ice cold. Evaporator had no frost pattern.
Near Georgetown, TX 78628
Tommy
Job Details: 11/12/2020
WASHER MAYTAG MHW5630HC1 Arrived onsite for washer making banging noise. Upon arrival found unit top was not hooked properly allowing unit to bang into wall. Also found dispenser leaking. Hooked unit holder into top. Unit is no longer making banging sound but will need new dispenser. ; ordrng 1 W11465533 (DISPENSER )
Near Austin, TX 78756
Kevin
Job Details: 11/12/2020
DRYER WHIRLPOOL TGDS840JQ1 "Arrived on site and inspected dryer and found thermal fuse has failed, after replacing fuse dryer is now heating properly.
Near Austin, TX 78727
David S
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site to install previous diagnosed part. I removed the warped door and installed new. I verified that the door is now sealing properly. Job complete.
Near Johnson City, TX 78636
Brandon
Job Details: 11/12/2020
WASHER AMANA NTW4516FW3 "Arrived on site for customer complaint of unit leaking, found leak coming from valve, replaced valve, unit tested good."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 11/12/2020
OVEN GE JT3000SF3SS "Arrived on site for oven will beep, stop heating, necessitating us to stop the power to the oven. F22, F20, F34 ERRORS. Placed in diagnostics and found F20 and F31. Both control is faulty and sensor is open at 425 degrees. The new pre screened sensor didn’t have the connector on the end of it. Ordered new sensor and marked control “will use on return visit” ; ordrng 1 WB21X10165 (sensor asm)"
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/12/2020
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived on site to install previous diagnosed parts. Gained access to compressor and removed failed overload and relay, installed new. Performed diagnostics mode and ran compressor and condenser fan. Reinstalled unit. Found good frost pattern on evaporator tray. Spoke with customer on operation. All tested good, no water leaks detected."
Near Johnson City, TX 78636
Brandon
Job Details: 11/12/2020
DISHWASHER KITCHENAID KUDS01FLBL6 "Arrived on site for customer complaint of UI not responding, found failed UI, ordering UI control. ; ordrng 1 WP8270168 (cntrl-elec)"
Near Austin, TX 78717
David Z
Job Details: 11/12/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived on site to install console to resolve issue with lines and no response. Installed new console and retested. All is working as designed. Call complete.
Near Bastrop, TX 78602
Andy
Job Details: 11/12/2020
COOKTOP JENN-AIR JIC4536XS00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Reprogrammed and unit will start to act like it’s now programmed but then starts flashing code. Was shown pointer that if this issue displays itself that modules are bad and needs to be replaced. Re ordering needed parts. Office to schedule return trip. Left unit off at breaker and instructed customer on this for safety. 2 hour job. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10857233 (module) and 1 W10885135 (module)
Near Austin, TX 78744
Kevin
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL KRFF507HPS "Arrived on site and inspected refrigerator and found ice bin is not present, and neither is water filter. ; ordrng 1 WPW10347093 (D2C Ice bin)"
Near Austin, TX 78744
Kevin
Job Details: 11/12/2020
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found water dripping from water line connections on back of washer. Took pictures reseated water connections and dripping has stopped. Ran a diagnostic cycle to confirm leaking has stopped, job complete."
Near Leander, TX 78641
David Z
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ "Arrived on site to diagnose dishwasher not heating. Found error F7E1 for no heat. Tested heater and found heater open, and has rust lines on it. Unit needs new heater. Ordered heater, will bring back thermostat and control. . ; ordrng 1 W10518394 (heater)"
Near Pflugerville, TX 78660
Scott
Job Details: 11/12/2020
RANGE JENN-AIR JGS9900CDS02 "Arrived on site for oven not heating . Ran both bake and broil . Broil igniter is glowing and heating . Bake igniter is not glowing . Getting good voltage . Ordering bake igniter. No gas leaks detected at time of service . Call to set return .; ordrng 1 W10826866 (IGNITER) and 1 WP7432P143-60 (IGNITER)"
Near Leander, TX 78641
Lou
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site inspect dishwasher not restarting and drain pump turning on without unit being on. I attempted to placed the unit in diagnostics and the unit would turn the drain pump on. I removed the outer door panel and unplugged the vent and attempted to place in diagnostics and the unit responded. It show3d error codes F2E1 & F5E1. Cleared the codes and continued with testing and the unit operated as designed. When I plugged the vent back in and retested, the unit would not respond. I removed and replaced the main control and vent and retested and unit operated as designed. After I placed the outer door panel back on, I attempted to retest and the unit failed again and started showing error code F2E1. I advised the customer of my findings and am ordering the UI control and harness and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service and unit power turned off at the switch.; ordrng 1 CNOTE (AUTHORIZATIO
Near Austin, TX 78746
Leonardo
Job Details: 11/12/2020
OVEN KITCHENAID KEBS179BSS00 Arrived on site to test unit for oven not getting to temp. Test unit and found unit off 15°. Calibrated ovens to +20° test unit and unit test good job complete.
Near Austin, TX 78703
Wesley
Job Details: 11/12/2020
WASHER WHIRLPOOL MHW6630HW0 Arrived onsite and used dispenser to repair possible dispenser leak. Also found evidence of cat hair leak on gasket. Advised accordingly. All checks good.
Near Meadowlakes, TX 78654
James
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site and tested operation. Found ice maker over filling and ice door had hung up on ice cubes stuck together. Tested water pressure and found to be good. Unit will need new ice maker and ice door to repair. ; ordrng 1 W11294907 (icemaker)
Near VLG O THE HLS, TX 78738
Robert
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE304GPS1 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Marble Falls, TX 78654
James
Job Details: 11/12/2020
OVEN JENN-AIR WW30430W Arrived on site and tested operation. Found upper oven bake relay engages and then disengages quickly. Tested element and found to be good. Found bad connection in harness to element and replaced. Tested again and found relay board has failed.
Near Austin, TX 78727
David Z
Job Details: 11/12/2020
RANGE KENMORE 362.713219 "Arrived on site to diagnose oven not running. Performed diagnostic on unit. Found power going to ignitor, but ignitor is not heating. Found broken / loose wire trying to remove wire nut. CC.; ordrng 1 WB2x9154 (IGNITOR)"
Near Georgetown, TX 78628
Tommy
Job Details: 11/12/2020
WASHER MAYTAG MVWC6ESWW1 Arrived onsite for unit not spinning. Upon arrival found shredded non machine washable blanket inside unit between tub stopping unit from spinning . Removed serval pieces of blanket and tested. Unit is not sipping and operating as designed no signs of leaks during service. Job Completed.
Near Austin, TX 78749
Richard
Job Details: 11/12/2020
WASHER WHIRLPOOL LSQ9010KQ0 Arrived onsite for the washer not working. During testing found that the lid switch is broken causing the issue. Ordering parts and office to schedule ; ordrng 1 3949247V (LID SWITCH )
Near Austin, TX 78758
Scott
Job Details: 11/12/2020
REFRIGERATOR FRIGIDAIRE FRT21LR7ABH "Arrived on site found new icemaker locked up. Replaced IM , ran harvest 3 times . All checked normal . No water leaks detected at time of service. Job complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived on site to test unit for not draining. Found knockout on garbage disposal was not removed preventing unit from draining. Removed knockout, tested unit, unit is not working as designed. No leaks detected. Job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 "Arrived on site to test unit for no water and no ice production. Found valve getting proper voltage but not opening. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Cedar Creek, TX 78612
Andy
Job Details: 11/12/2020
DRYER WHIRLPOOL WED6120HC0 "Arrived on site for dryer not heating. Checked cutoffs and fuses and all checked good. Checked heating element and checked good, found issues with motor. Ordering needed part as well as UI and control. Office to schedule return trip.; ordrng 1 279787 (motor) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11413572 (CONTROL ) and 1 W11419058 (UI)"
Near Elgin, TX 78621
Andy
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRT138FZDB00 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 11/12/2020
WASHER MAYTAG MDET446AYW
Near Austin, TX 78748
Leonardo
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF590SAJM0 Arrived on site to test unit for unit not draining. Test unit and found bad pump. Replaced pump test unit and unit test good job complete.
Near Austin, TX 78745
Luis
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Arrived on site for no ice. Ran ice maker through a forced cycle ice maker not running through a cycle diagnosed a defective ice maker,installed updated ice maker powered unit on ice maker ran through a cycle and filled with water. used 1 W10884390 (ICE MAKER ) from stock"
Near Lago Vista, TX 78645
Lou
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to inspect refrigerator ice build up in the refrigerator and no cool issues. Upon further inspection, I found a large amount of ice built up on the RC evaporator/cover that will require 2 full days to defrost. I advised the customer that I would have to come back and in the meantime, ask for authorization to replace parts from their extended warranty. I am ordering a CNOTE-AUTHORIZATION for all parts prescreened for today’s service and office to schedule return service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they place towels around the unit and unplug the unit two (2) days before I return to replace parts to defrost the unit. I will return with all prescreened parts. No water leaks observed at the time of service.; ordrng 1 CNOTE (AUTHORIZATION)"
Near Georgetown, TX 78628
Cliff
Job Details: 11/12/2020
WASHER LG WM3360HVCA Arrived on site to diagnose a washer that is not draining. Found pump assembly clogged. Cleared all debris from pump and tested unit. Found all is working properly at this time. No leaks were found at time of service.
Near Georgetown, TX 78626
David S
Job Details: 11/12/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer door not opening and closing. I spoke to the customer and they stated they just wanted the door switched to the other side. I removed the door and switch it from opening on the right side to the left side. The customer tested the door and it is working ass designed.
Near Austin, TX 78734
Robert
Job Details: 11/12/2020
ICE MACHINE KITCHENAID KUIC15NRTS3 Arrived on job to replace previously diagnosed parts. After pulling out unit. Found the shutoff valve locked on will need plumbers to replace valve before continuing. ; saved tckt
Near Austin, TX 78702
Luis
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system o manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Arrived on site for FREEZER SECTION IS WARMING AND FRIDGE SEEMS FINEFrost build up inside freezer causing restriction. evaporator W10836706, UV Dryer, and Service Tap
Near Georgetown, TX 78633
Cliff
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL IX6HHEXDSM01 Arrived on site to diagnose a refrigerator that is not producing ice. Found water line frozen behind icemaker assembly. Sideline and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78746
Leonardo
Job Details: 11/12/2020
OVEN JENN-AIR JMW2427DS01 Arrived on site to test unit for shorted keypad. Tried resetting board and unit still giving shorted keypad will order new console. ; O-emld tckt
Near Austin, TX 78735
Luis
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for water leaking from dispenser and ice bin. Found 1/2” of ice built up under ice bin causing water to leak out of dispenser,ice mold full to tip of housing. Valve energized correctly for 7 seconds during fill,diagnosed water overflowing from ice maker housing. Installed a new valve and tube to lower water pressure to unit; used 1 8212547RP (TUBE), and 1 W10786952 (VALVE) from stock"
Near Marble Falls, TX 78654
James
Job Details: 11/12/2020
DISHWASHER KITCHENAID KUDI02CRBS3 Arrived on site and tested operation. Found only 3 lights working and no other buttons responding. Unit will need new touch panel to repair. Office to schedule return services ; ordrng 1 WP8572202 (overlay)
Near Austin, TX 78703
Jacob
Job Details: 11/12/2020
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived onsite to replace parts ordered. Replaced parts. But unit is still the same. Got error code to go away but the door is still not shutting properly. Called Techline but there systems were down.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for Dishwasher not drying ... dishes are mostly wet at all times. Ran diagnostics and no error codes came on. Rinse aid dispenser was set to 4 so we dialed it down to 1 because they have a water softener. Explained to customer using normal with heated dry and high temp will give the best drying performance. No leaks detected. Job completed.
Near Austin, TX 78731
Kevin
Job Details: 11/12/2020
DISHWASHER KITCHENAID KUDE70FXPA3 "Arrived on site and inspected dishwasher and found saved error codes 10/3, 9/1, 10/1, 6/6,; ordrng 1 W11175771 (Valve)"
Near Austin, TX 78758
Scott
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDT720PADM0 "Arrived on site for dishwasher leaking . Ran diagnostics,found water dripping from inverter motor . Ordering sump and motor . .; ordrng 1 W11172908 (SOUND PAD ) and 1 WPW10671941 (SUMP AND MOTOR )"
Near Pflugerville, TX 78660
Scott
Job Details: 11/12/2020
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for no power washer . Unit is completely dead . Checked outlet , checked good . Getting voltage to control . Checked all connection on UI , all checked normal . Ordering control and UI console . Call to set return .; ordrng 1 W11419171 (CONTROL ) and 1 W11478526 (UI PANEL )"
Near Coupland, TX 78615
Andy
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFC704FPS01 Arrived on site to install previously diagnosed fill tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/12/2020
WASHER ELECTROLUX EWFLW65IRR0 Arrived in n site for washer not powering on. Inspected unit and work area. Gained access to control and measured voltage in and out. Found main control not sending voltage out to UI. Informed customer of failure. Removed failed control and installed new. Found door locked and UI would not respond.
Near Georgetown, TX 78633
Jonathan S
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking water from steam vent when door is opened. Inspected insulation and found on extended drain line with loop. Performed diagnostics mode, no error codes. Monitored test operation and measured amp draw to heater. Found amp,draw at element at 6.5 amps. Called Whirlpool tech support and spoke with Robert. He stated that it is moisture left in vent and is normal. SR# 7729149448 ."
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2020
DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived on site for SOAP NOT DISSOLVING DURNING CYCLE-DISHES LEFT DIRTY. Placed in diagnostics and no errors came on. Found pump not working and no voltage coming out of the control. Replaced the control and had 120 to pump motor and the pump motor still wouldn’t run.
Near Austin, TX 78721
Matthew
Job Details: 11/12/2020
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite to replace previously diagnosed parts. Replaced rear drum seal, used dryer repair kit and start relay. Tested unit and unit is functioning properly. Job complete."
Near Cedar Park, TX 78613
David Z
Job Details: 11/12/2020
COOKTOP WHIRLPOOL GLS3064RS02 "Arrived on site to diagnose cooktop with issue sparking on right rear burner. Found the switch for that burner is not stopping when it should be. I was able to reseat the switch a couple times and got it to be far less sensitive. If the issue persists we will need to do a PARTS RESEARCH for the proper switches, parts diagram has incorrect switches. These are the chained red type that clip onto the valve. Picture saved in SD mobile of switches.
Near Leander, TX 78641
Kayman
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher not dissolving soap. Upon inspection and while in diagnostics I found a stored error code for a failed motor assembly. I found the motor would not engage when called for. I replaced the sump and motor assembly and retested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Austin, TX 78737
Leonardo
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to test unit for not washing. Test unit and found error ui not communicating with board. Reset board test unit and unit test good no leaks unit washing correctly job complete.
Near Austin, TX 78703
Jacob
Job Details: 11/12/2020
DRYER MAYTAG MED5500FW0 "Arrived onsite for unit not drying clothes in normal mode. Tested unit in timed dry and unit is working as designed. Tried normal. Unit is also working as designed. Spoke with gentalmen in the house. Let customer know that on normal cycle, the clothes load have to be big enough for the clothes to touch the sensor bar, to keep unit activated in drying in the clothes.
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 11/12/2020
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer not starting. Inspected unit and work area. Measured voltage to unit and found 240 volts. Gained access to control and measured motor circuit and found opened. Gained access to motor and fuses. Measured resistance on fuse and found closed. Measured resistance in motor and found start winding opened. Removed failed motor and installed new. Assembled unit and tested operation. All tested good.
Near San Marcos, TX 78666
Noah D
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site to inspect dishwasher for not finishing cycles, upon inspection found the dishwasher working to specs, ordering control due to intermittent issue. Office to Reschedule. ; ordrng 1 W10875442 (CONTROL )"
Near Marble Falls, TX 78654
James
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site and tested operation. Found E2 error motor position for fresh food ice maker. Installed new ice maker and tested operation. Found unit working properly. Job complete
Near Austin, TX 78747
Luis
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site for no lights,water or ice. Found us reading door open,deli ui unresponsive,disconnected deli ui,all lights and dispenser working found drip pan bowed ordering deli ui,drain shims and harness in case needed ; ordrng 1 DRAINSHIMS and 1 W11170612 (HARNESS) and 1 WPW10677119 (DELI CONTROL )"
Near Georgetown, TX 78628
Tommy
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ01 Arrived onsite for ice maker not working. Upon arrival found ice maker was damaged and stuck in position. Also found some of the wiring was not tight. Retightened wiring with new ice maker. Let customer know to dump first batch. Job completed.
Near Austin, TX 78734
Richard
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
Near Austin, TX 78734
Richard
Job Details: 11/12/2020
WASHER MAYTAG MVW6230HW0 Arrived onsite for the washer lid lock not working properly. During testing found that the striker is broken causing the issue. Will need to replace the striker. Ordering parts and office to schedule. ; ordrng 1 W11457841 (STRIKER)
Near Pflugerville, TX 78660
David S
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to install previous diagnosed parts. I gained access to the control and replaced with new. I gained access to the evaporator and replaced the thermistor with new. I zipped tied and foiled taped the thermistor in place. Job complete. No water leaks detected.
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect a dishwasher not draining.Confirmed the complaint and found the newly installed garbage disposal still had the knock out installed.I knocked it out, connected the unit and unit now operating properly.No leaks detected at time of service.Tenant satisfied.Job complete"
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for Unit not cooling again. . . .Sealed drain tube with foil tape. Will need to order evap cover due to broken tabs. Will order evaporator drain pan shims. Fridge was left plugged in but cooling has been turned off. Will need AUTHO for all ordered and use on return visit parts. ; ordrng 1 PartsAUTHORIZATION (Parts AUTHORIZATION) and 4 SHIMS (EVAP SHIMS)s and 1 W10841140 (adhesive) and 1 WPW10501260 (cover-evap)
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS335SDHM00 Arrived onsite for refrigerator ice maker not making ice. Upon inspection found ice maker is working. The dispenser motor is not working. The motor is seized. Will need to order and replace Auger motor and coupler. Office to reschedule ; ordrng 1 W11310391 (DISPENSER MOTOR ) and 1 WPW10169511 (coupling)
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
RANGE WHIRLPOOL WFE515S0ES2 Arrived onsite for range indicator light staying on. Upon inspection found faulty Right front infinity switch. Will need to be replaced. Ordering WP314900 RF infinity switch. Office to reschedule. ; ordrng 1 WP3149400 (switch-inf)
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/12/2020
REFRIGERATOR KENMORE 106.577127 Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Tested air flow on freezer side and found evaporator fan motor running and good frost pattern. Gained access to RC thermistor and measured resistance at 3.2 K ohms. Place thermistor in cup of ice and measured resistance at 8.2 K ohms. Found when opening freezer door that air would travel though RC. Pour water down return and found ice blockage through return. Advised customer to power unit off for 48 hours thaw ice that’s blocking return. Job completed.
Near Austin, TX 78751
Matthew
Job Details: 11/12/2020
DRYER WHIRLPOOL WED5620HW0 "Arrived onsite for terminal block needing replacement. Replaced block, tested unit and unit is functioning properly. Job complete."
Near Georgetown, TX 78628
Lou
Job Details: 11/12/2020
REFRIGERATOR JENN-AIR JS42PPDUDB00 "Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I found the ice bin full with ice. Customer emptied into a bowl and I tested the ice dispenser with the empty bin in place. The auger failed to rotate but I could hear the motor on. I inspected the shaft and found the head is rounded out and rusty. Inspected the bin shaft receiver and it is good. I removed the auger motor and found it badly rusted and ice formed around the outside of it and the cover. I removed and replaced the motor and shaft and retested with bin in place and it is operating as designed. I recommended that the customer clean the bin and allow it to air dry before placing it back in its place. No water leaks observed during service, job completed. Ice maker turned off while bin not in place."
Near Cedar Creek, TX 78612
Andy
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling. Tested and inspected unit and found no frost pattern on evaporator. Checked amp draw on compressor and found at 0.47 inspected with us light and found leak at drier. Will need SS repair. Office to schedule return trip. 2 hour job. Lock ring. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (SS REPAIR) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
Near Austin, TX 78723
Matthew
Job Details: 11/12/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range externally getting hot. Tested unit and upper panel near control was getting hot to the touch. Called tech line for assistance and reviewed placement of gasket and insulation. No issues and unit is functioning properly. Per the design some areas may feel uncomfortably warm to the touch. SR#7729261219
Near Lago Vista, TX 78645
Lou
Job Details: 11/12/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit is making a ticking noise while on. I turned the unit on and could hear a ticking noise coming from the back right area. Customer advised that the unit did not make that noise prior to recent services. I lifted the top panel and turned the unit on and the noise appears to be coming from the roller area. I disassembled the unit and tested the roller by spinning it and when the roller began to slow down, it appeared that either it or the shaft are warped. I replaced the roller with one form my van stock (349241T ) and retested and the noise is quieter, but it’s still there. I am ordering the shafts, rollers, washers, and tri-ring retainers. Office to schedule return service. No lint observed during service.; ordrng 4 349241T (support,roller)s and 4 WP3388703 (washer)s and 4 WPW10359269 (shaft)s and 8 WPW10512946 (rinG)s"
Near McGregor, TX 76657
Jonathan M
Job Details: 11/12/2020
MICROWAVE KITCHENAID KEMS308SSS00 "Arrived on site for a microwave that had a turntable that would not turn. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the turntable motor. Found a proper voltage. Replaced turntable motor and tested unit. Unit is working as designed.
Near Austin, TX 78758
Scott
Job Details: 11/12/2020
WASHER WHIRLPOOL WGD5100HW0 Arrived on site for dryer throwing error code . Mustier sensor error . Ordering control and sensor and electrode . Please call to set return ; ordrng 1 W10847984 (BELT SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WP8577274 and 1 WPW10298258 (SENSOR )
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to replace parts from pre ious diagnosis. Replaced wire harness, electric control and realized UI is not the correct part. Spoke with DW and verified part was not correct. Left the unit unplugged. Needing UI(W11089931). Office to reschedule. ; ordrng 1 W11089931 (panel-ui)"
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer not starting.Confirmed the complaint and found the timer and thermal fuse were both defective, causing the units issues.Removed and replaced both.Maintenance was on site cleaning the ventilation system.Unit now operating properly.Job complete"
Near Killeen, TX 76541
Al
Job Details: 11/12/2020
WASHER WHIRLPOOL CAM2742TQ3 Arrived back on site and corrected the timer issue and reinstalled the case.Unit now operating properly.Job complete
Near Austin, TX 78732
Richard
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KSSO42QTX03 Arrived onsite for the to repair refrigerator but was not sent with the part to fix issue. Office to reschedule.; saved tckt
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
WASHER MAYTAG MVWX655DW1 Arrived on site and inspected washer making strange noises during agitation.Confirmed the complaint and found the the cam screw was rubbing on the shield causing the issues.Reseated the screw and unit tested as designed without issues.No leaks detected at time of service.Customer Satisfied.Job complete
Near Killeen, TX 76541
Al
Job Details: 11/12/2020
DRYER AMANA NED4655EW1 Arrived on site and inspected dryer timer issues.Customer advised the unit was turned on at night and ran all the way until the next morning.Confirmed the complaint and replaced the defective timer.Job complete Customer satisfied.
Near Copperas Cove, TX 76522
Al
Job Details: 11/12/2020
DISHWASHER FRIGIDAIRE LFBD2412SF0A "Arrived on site and inspected dishwasher not starting.Confirmed the complaint, disassembled and found the latch connector was burned, also found the inlet valve defective.I replaced both and unit tested as designed.No leaks detected at time of service.
Near Austin, TX 78704
Jacob
Job Details: 11/12/2020
REFRIGERATOR FRIGIDAIRE FRT18S6JS0 Arrived onsite for unit not cooling or freezing. Customer had unit unplugged upon arrival. Tested unit. Unit was only blowing air. Replaced bit start device and capacitor. Tested unit. Waited about 25min. Was feeling cooler temperatures from the freezer. Let customer know ujit will take about 6 to 8hrs before getting to optimal temperature. No leaks at this time. Job complete
Near Austin, TX 78749
Leonardo
Job Details: 11/12/2020
RANGE GE JGBS80SEM1SS Arrived on site to test unit for burners not igniting. Test unit and found bad module. Replaced module Test unit and all burners igniting correctly job complete.
Near Killeen, TX 76549
Tyler
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW6620HC0 Arrived on site for washer that would not complete cycles or advancing times. Upon arrival I ran a diagnostic check and found numerous air codes that kept reappearing anytime you’re clear the unit they were all indicating issues between the doorlock you are the main control as well as the motor. After before this is all of the unit I found that you are a man control we’re both not communicating with another DUI was receiving the proper 14 DC voltage meter but you are with sometimes turn off visually even though the machine the salon I also found that the motor was overheating and it was having an issue due to to the main control. Well we need to return with the necessary parts including but not limited to the motor main control door latch and Ui. ; ordrng 1 W11314361 (ROTOR) and 1 W11314657 (SCREW) and 6 W11314661 (SCREWS STATOR)s and 1 W11324037 (UI) and 1 W11354541 (STATOR)
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/12/2020
OVEN WHIRLPOOL KFGC506JSS00 "Arrived on site to test unit for broil not working. Found top rack was touching spark igniter. Moved rack down one slot, tested unit, unit works good. Customer was also complaining of cooling fan noise. Found fan vibrating against back cover panel. Put noise damper, tested unit, unit works good. Job complete."
Near Round Rock, TX 78664
David S
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for Fridge not cooling properly. I inspected the unit and work area. I spoke to the customer and found the issue is, the unit is not making ice. I put the unit into test 56 and found error e5 bad icemaker thermistor. I did a temp test on the freezer and found it at 0 degrees. I am ordering the ice marker to complete the repair. The office will reschedule when we have an eta on the part. No water leaks detected at this time.; ordrng 1 W11294907 (ICE MAKER)"
Near Lakeway, TX 78734
Richard
Job Details: 11/12/2020
DISHWASHER FRIGIDAIRE FGID2466QD2A Arrived onsite for the dishwasher not working properly. Replaced vent fan motor and dishwasher tested good and no leaks detected complete
Near Whitney, TX 76692
Jonathan M
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced harness and tested unit. Unit still was having a hard time dispensing water. Replace the water valve and tested unit. Unit is now working as designed. Call complete.
Near Briarcliff, TX 78669
Robert
Job Details: 11/12/2020
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on job for complaints of noise. Found cover for fan motor damaged. Ordered cover.; ordrng 1 W10802010 (cover-evap)
Near Austin, TX 78738
Richard
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KBSD602ESS00 Arrived onsite for the refrigerator water dispenser not working. During testing found that the filter housing was the issue. Replaced filter housing and water dispenser is working good and no leaks detected. Also customer wanted to purchase the filter cap and dispenser tray.. ; ordrng 1 W11177738 (TRAY) and 1 WP2260518B (CAP)
Near Austin, TX 78732
Richard
Job Details: 11/12/2020
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer dispenser leaking water. Replaced dispenser assembly and washer tested good and no leaks. Complete
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/12/2020
WASHER MAYTAG MVWB865GW0 Arrived on site for Washer makes loud noise during spin cycle. Gearcase making bad bearing noise. Ordered new gearcase and will need authorization for parts. ; ordrng 1 PARTAUTHORIZATION (PART AUTHO ) and 1 W11455453 (GEARCASE)
Near Iredell, TX 76649
Jonathan M
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for a washer that’s making a squealing noise. Inspected unit and work area. Confirmed customers complaint but it did not sound like a normal screech. Went to remove the agitator so I could remove the basket to check for any debris between the tub and basket and the agitator was seized onto the gear case. Lifted up unit and found the belt completely stripped and one of the motor screws completely stripped out and on the floor. This was causing the motor to lean down and strip the belt due to improper tension on the cam. Well looking through a part diagram with SP, was unable to find the screw needed for the motor. She asked me to take a photo of the screw and I found when I pulled out the screw that was left the gear case was completely cracked and broken. Due to agitator being completely seized on the gear case, unit will need massive repair. Ordering the outer tub, inner basket, motor, gear case, cam, hub kit, agitator, filter, motor screw,
Near Belton, TX 76513
Tyler
Job Details: 11/12/2020
REFRIGERATOR KITCHENAID KRSF705HPS00 Arrived on site for refrigerator that had water pooling on the mullian bar. Upon arrival customer stated that that was not their issue or original complaint at all the problem they were describing was a loud noise coming out of the fresh food section as well as ice buildup and not being able to open the bottom crisper drawers. Upon further inspection I found this was due to the fact that the fresh fruit side evaporator had a defrost issue not allowing ice to defrost properly and causing too much buildup and blockage which then led to a cooling issue inside the unit. I instructed the customer that they would need to defrost the fridge for at least 24 to 48 hours with the doors open and they did sign the defrost waiver. .; ordrng 1 W10316760 (EVAP FAN THERMISTOR) and 1 W10316760 (THERMISTOR ) and 1 W10822640 (UI) and 1 W11098695 (FAN-SCROLL)
Near Waco, TX 76705
Jonathan M
Job Details: 11/12/2020
REFRIGERATOR WHIRLPOOL WRS325SDHW04 "Arrived onsite for a record great or that is not dispensing ice. Inspected unit and work area. Attempted to dispense ice with the door open and found the ice container popping forward when the unit was attempting to dispense ice. Replaced ice container and tested unit. Unit did the same thing. Attempted to adjust the rails in the cabinet to allow the ice container to seat properly. Due to the preset holes for the ice bin rails, there was little adjustment that could be made. Checked impeller for abnormalities and found no issues. I called techline and spoke to Leon SR#7729265588. He has me video call in to see what I was seeing.
Near Belton, TX 76513
Tyler
Job Details: 11/12/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site for dishwasher that was not cycling properly or cleaning the dishes. Upon arrival I ran a diagnostic check and found that there is an error code indicating a sump motor fault. I was able to verify that the motor indeed locked up and was not cycling after the fill and skip right over in the drain. After customer approval I installed a new motor assembly and was able to reassemble and tested unit and verify that the dishwasher is now filling agitating and draining as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 11/12/2020
WASHER WHIRLPOOL WTW4950HW1 Arrived on site for washer that was making a grinding noise during the spin cycle. Upon arrival I was able to run a diagnostic check and run the proper test cycles and found that during the spin cycle the gear case is rubbing internally for the first couple seconds and then it will go away and then about a few seconds after it goes away then noise comes back at full speed. I did verify that the gear case was the cause of the issue but the customers also stated that they’ve noticed since the noise that the machine is a lot to check the suspension rods were found they were working as designed and the balance issue was caused due to the inner tub not staying mounted properly and wobbling internally. We will need to return with a four inner and outer tub assembly as well as gear case motor and other Rigo parks etc. in order to complete the repair. Office to reschedule due to parts currently out of stock or PSP. Rescheduled for tgo one man 2hr job; ordrng 1 UNKN
Near Killeen, TX 76542
Al
Job Details: 11/12/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer not powering on.Confirmed the complaint and replaced the console and found the new console was defective and also wouldn’t accept commands.Put the old console on and discovered the connector was not on, causing the no power issue.New console returned DOA.Unit now operating properly.No leaks detected at the time of service.Job complete"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/12/2020
MICROWAVE GE JVM6175SK1SS "Arrived on site for microwave that was making it sizzling noise and will not turn on. Upon arrival I found that the 28th used to the noise filter was blown and this was because one of the interlocks was broken or not but the customers also stated that they found lights flashing inside of the cavity AirPod pros inspection I found that the protective enamel paint is starting to chip away at birth. We will need to return with new paint enamel to repair the damaged area as well as the interlock switch is and a few other parts for completion.; ordrng 1 QBP0302 ( CAVITY PAINT (WHITE)) and 2 WB24X829 (SWITCHS)s and 2 WB24X830 (SWITCH )s and 1 WB27X11079 (MAGNETRON )"