"Arrived onsite for refrigerator with ICE AND WATER NOT WORKING - LIGHTS ARE NOT WORKING, I gained access to the back of unit to access the main control to test voltage. And found that the harness had came loose form its connector I reconnected the harness and tested unit and found that the unit is now operating as designed. Job complete."

"Arrived on site for a fridge door not opening. I spoke to the customer and found out it was the deli drawer not opening. I inspected the unit and work area. The customer had the unit off and defrosted it. I found a puddle of water at the bottom of the fresh food section. I checked the deli UI and harness and found it in good condition. I found the rc drip pan warped. I put the unit through a forced defrost and checked voltage at the control. I found good voltage to the defrost heater and good continuity through the circuit. I tested the rc thermistor and found it reading 45 degrees when it is set to 37. I am ordering the drip pan kit, UI, and the rc evaporator harness to complete the repair. ordrng 1 W11457241 (Drip pan) and 1 W11087438 (Rc evaporator harness) and 1 W11330971 (UI)"

"Arrived on site to diagnose dishwasher that is not running. No lights or power found on unit. Tried to run and found no response from unit. Found 2 switches above dishwasher. Found both switches are running the disposal, however its also powering the dishwasher. Issue is in the switches and wiring, wiring is connected for dishwasher and disposal. Owner needs to have an electrician resolve. Advised landlord of findings."

Arrived onsite for with top rack falling out. Upon inspection I found the wheels on the adjusters missing. Upon inspection of new parts I broke the left adjuster. I am ordering 1x w10712395 adjuster kit. And 2x wp856925 stops.ordrng 2 Stops (Wp8565925)s and 1 W10712395 (Adjuster)

Arrived on site to install previously diagnosed part. Found bushing was missing that secures the sliding arm into the support arm the keep the sliding arm and mount from wobbling. Attempted to locate bushing on the floor but could find it anywhere. Took picture of where it should be for quick pics. Ordering bushing 461967510191 and sliding arm W11214480 to return and complete the repair. All we need is the small washer that slides and secures both arms to mount arms and prevent play. Ordered both to ensure I get the small washer included to complete the repair. ; ordrng 1 461967510191 (Bushing) and 1 W11214480 (Sliding arm)

"Arrived on site to inspect unit for not running normally, upon inspection found the unit was running without water, turned on water valve and unit worked normally. Complete"

Arrived on site to test unit for tripping breaker. Found unit plugged into gfci outlet. Ran diagnostics and found no issues. Highest amp draw from total unit was 13amps and did not trip outlet. Found no exposed or broken wiring. Advised customer to use unit and if it trips outlet to run an extension to non gfci outlet and resume wash cycle. If it does not trip have outlet replaced with non gfci. Job complete.

"Arrived on site to replace valve from previous diagnosis. Verified valve was needed. Replaced valve, tested unit, unit working as designed. Found water lines corroded, advised customer lines need replaced before using unit to prevent new valves from clogging. No leaks detected. Job complete."

"Arrived on site to test unit for noise, tested found for no noise present on arrival, evaporators did not have any frost buildup put unit into diagnostics, ran test 56 and 57, both good but loads sound showed when ice box fan test 59 was activated, removed FC evap cover to expose ice box fan, spilt fan and found ice buildup on bottom of fan compartment, removed ice tested unit unit now running as designed no leaks detected job complete"

Arrived onsite for door replacement upon arrival found rc door damaged. Replaced and tested unit is now operating as designed.

"Arrived on site to inspect cooktop not operating. Upon further inspection, I tested all burners and theyre operating as designed. The builder advised that the unit is not secured and centered to the countertop. I found the mounting brackets/screws missing. I adjusted the flames on each burner. I am ordering the mounting brackets and screws and scheduled return service. Returning tech will need to raise the 2 outer grates and center them in between the cabinets before installing the mounting brackets in order for the unit to be centered correctly (photo in SD-QuickPic). No gas leaks detected during service.; ordrng 2 WP3801F935-51 (Mounting bracket)s and 2 WP7101P062-60 (Mounting screw)s"

"Arrived on site for complaints of loud screeching noise. Found geargase leaking oil. Installed new geargase, cam, belt, and actuator. Ran unit in factory diagnostics it passed. No water leaks detected, job complete."

"Arrived on site and inspected refrigerator and found ice buildup in rear of refrigerator. Refrigerator has been moved to this location and is not in use. Icemaker is also dumping ice production all over freezer floor because ice bin is not in the freezer. Found the ice bin on the other side of the room. Refrigerator has been stored in this room while home is remodeled. Recommend it to homeowner that refrigerator cooling be turned off for two days and it be allowed to defrost. If issue continues problem should be treated as a defrost problem, job complete"

Arrived onsite and found external drain pump short cycling ice machine. Advised customer on needed part and verified coverage. ; ordrng 1 W10825875 (External drain pump)

Arrived on site for no heat dryer . Found breaker was tripped . Reset breaker . Dryer is functioning and heating properly . No lint build up at time of service. Job complete

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper left side led module in freezer section,after replacement all leds working as designed.

Arrived onsite for microwave light not operating. Upon arrival found unit holder not grasping correctly. Also found when it is grasping triage in control is burned out. Ordering control and holder to be replaced at the same time. Spoke with customer on getting a new bulb to be replaced all three at once. Office to reschedule upon receiving parts.; ordrng 1 W10210871 (Holder)

"Arrived on site to inspect range oven temps. Upon further inspection, I found the unit calibrated +30 degrees. I reset the calibration back to 0 and tested. Once the oven bake burner came on, the bottom panel back left corner popped up. I stopped testing and found the bottom panel badly warped and not secured by the clips on the back liner. When I attempted to put the panel back in place, the right liner at the back bottom corner bent inward. I found the weld on the liner was broken and causing the back right corner of the liner to warp and allow warm air to leak. I contacted techline and spoke to Robert and advised of the complaint and my findings.

"Arrived on site to inspect dishwasher not heating. Upon further inspection, I found the customer not using rinse aid (photo). I placed the unit in diagnostics showing no error codes. Continued with testing and placed my multimeter on the black wire at the junction box and tested amp draw to the components. All components are within range in amp draw. Element is showing 7-9amps in wash and dry cycles of diagnostics. I tested ohms at the control to the element and the element is within ohms range. Tested voltage at the control and its getting 120V. Unplugged the UI from the main control and closed the door and the drain pump came on indicating the main control is good. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to test unit for no ice production. Found error code E1(no cooling). Found bottom of both FC and RC was full of water and ice. Found both drains frozen. Water from RC was dripping down into FC return vents. Found air channel for ice maker on left side of FC evap was completely frozen preventing air flow to ice maker. Completely exposed both evaps and cleared all frost and ice. Thermistors tested good and were in proper location. Removed drain tube and put a bead of caulking to prevent air leak. All functions tested good, unit is now working as designed. No leaks detected. Job complete."

"Arrived on site and inspected microwave and found it showing F6E6,. Inspected programmed model number and found it was programmed as a JMW2427, microwave is actually a JMC2427. After collecting model number in diagnostics sent a short video of it heating properly to PR, job complete."

Arrived onsite for oven not heating correctly. Upon arrival found unit was slightly off during heat test. Calibrated down slightly. Also found oven has cut out in cabinet. Which can produce future problems on unit. Took photo to document job Completed.

"Arrived on site for washer making loud noise, banging around, and not spinning cloths out fully (per customer on arrival). Upon arrival confirmed complaint. Found immediately that inner tub, spider, and bearing assembly had failed causing external damage to shock absorbers as well as the belt and back half of the outter basket.Parts would need to be replaced and unit retested before being able to test unit for any other possible failures. ; ordrng 1 WPW10202459 (Inner basket (comp.)) and 1 WPW10111158 (Tub gasket) and 1 W11239040 (Outter tub (back half)) and 1 WP8540101 (Belt) and 4 W10822553 (Shock absorbers)s and 1 WPW10283361 (Puppy nut) and 1 Cnote (Please read note description before getting ahs autho) and 1 Cnote (2 man 4+ hr repair needed)"

"Arrived on site and inspected refrigerator and found freezer temperature is 2? fresh food temperature is 39?, took pictures. There is no frost buildup in freezer or any issue to report at this time refrigerator is operating as intended, job complete"

"Arrived on site to inspect unit for not locking causing unit to not function, upon inspection found the latch mechanism snapped. Replaced latch and tested. All functions worked normally. Complete"

Arrived onsite for unit not filling. Tested unit and found F6E2 inlet valve electrical problem. Found fill valve was disconnected from harness due to broken connector port. Also found kinked fill hose. Noticed supply fill line was a bit tight and advised customer to install longer supply fill line. Ordering fill hose, and inlet valve. Office to reschedule.; ordrng 1 W10878507 (Fill hose)"

"Arrived on site to replace axle pin for right front roller from previous diagnosis. Replaced axle pin, leveled unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site for complaints of error codes and loud noise. Found no saved error codes. Ran unit in factory diagnostics and unit passed. Could not hear any loud noise. Spoke to SW. Checked shocks and springs and found them good. Loaded unit with 4 towels, got them wet, and ran drain and spin cycle. Heard a loud vibration and thumping noise. Thought it was the missing bolt from the counter weight. Heard back from engineers after I had left site. Engineers want a new ACU installed. .; O-emld tckt"

Arrived on site to test unit for smell found clogged drain hoses not letting unit drain. Replaced drain hoses test unit and unit test good job complete.

Arrived on site for washer leaking. I inspected the unit and work area? I found the console coming apart. 8 found fault code F8e4 over fill float switch open. I ran several test cycles and found the unit leaking out of the front lip. I tested the level and found it leaning forward. I releveled the unit. I am ordering the console to complete the repair.; ordrng 1 W11460908 (Console)

Arrived on site to test unit for not responding/no power. Found prongs in L1 on outlet side were spread to wide preventing L1 pin on harness from making contact hence not receiving recommended voltage. L2 to ground was good at 120. Advised customer to have electrician correct issue. Ran continuity through harness and tested good. Outlet needs replaced. Job complete.

Arrived onsite and found missing ignition cable. Ordering ignition cable to repair. All else checks good. Advised builder on findings. ; ordrng 1 W10623833 (Ignitor cable)

"Arrived on site for a microwave that is tripping the breaker when the doors opened in the middle of cycles. Inspected unit and work area. Confirm the customers complaint and opened up the microwave. Tested door switches and all tested good with shown in continuity and showing open when the door was open and closed. Spoke to SW and was advised that based on the current checks the issue would have to be either with the microwave itself or a timing issue with the switches. Being that we couldnt narrow it down, she advised to order all parts and return with everything to ensure proper repair.

"Arrived onsite to replace previously diagnosed parts. Recovered refrigerant and started process for sealed system. Had partial restriction so used nitrogen to flush system. Was replacing dryer again and cap tube broke near cabinet area. Previously, tube was difficult to access due to no slack on the line when removing original dryer.

"Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F and the FC at -3?F. I found the FC completely frosted over, and upon further inspection I found the light assembly broken off. This was causing the assembly to hang in front of the door, and possibly blocked the door from closing all of the way. This in turn could of caused a warm air leak and created all of the frost. I also found the customers FC over packed and blocking airflow. I informed the customer on not over packing the unit, and the importance of this. I gained access to the evap and found the return vents to the RC iced over. Due to this no cool air was going to the RC. I cleared out the vents, and informed the customer the failure was most likely caused by the blocked airflow or frost build up. I am ordering the light assembly and will return to install. Office to reschedule.; ordrng 1 WPW10313917 (FC Light Housing)"

Arrived on site to follow up on oven that was not steaming and popping temp sensors. Replaced boiler and tested unit again. Called tech line and with Austin on the line was able to see unit reading a water level when it was empty. Replaced both valve and pressure sensor to resolve. Tested unit and verified a proper fill. Unit working as designed.

Arrived onsite for cooktop knobs being able to be taken off. Upon arrival found unit operating as designed knobs are able to be removed that is part of design job completed. Spoke with builder on this being by design.

"Add on Arrived on site for no heat front left burner . Found burner wasnt pushed in far enough into receptacle. Tested burner , all burners are heating properly . Job complete"

"Arrived on site and inspected dryer and found it is not heating, found cut off connector is loose and after resetting it dryer will now heat normally. Also found vent hose is crushed and this is likely the reason the cut off wasnt working.

"Arrived on site and found no power showing on microwave, uninstalled it from location and found fuse has failed. Replaced capacitor and magnetron ordered by previous technician and this did not correct the issue. Used micro breaker in place of fuse and found it is not heating and after 20 seconds it will trip the apartment breaker. Will need to bring back all high-voltage parts to correct issue.; ordrng 1 Wpw11493410 (Magnetron) and 1 Wpw11493410 and 1 W11552018 (Control board) and 1 W11551761 (Interlock) and 1 W11256462 (Diode) and 1 W10836753 (Transformer) and 1 W11256462 (Fuse) and 1 W10832024 (Mag thermostat) and 1 W10138793 (Fuse) and 1 W10422269 (Filter board) and 1 W10850446 (Capacitor)"

Arrived onsite for ice dispenser not dispensing ice. Upon inspection I found the coupling had stripped out causing the unit to not be able to dispense ice. I will need 1x 242305203 housing and one outer cover 1x 242303501; ordrng 1 242303501 (Housing) and 1 242305203 (Housing)

Arrived on site for stuck keypad error . Hard reset didnt help . Ordering ui console . ; ordrng 1 W11460598 (Ui console)

"Arrived on site to test unit for not washing, found error code f4e3(motor not running). Verified proper voltage 120vac to motor but not engaging. Replaced sump assembly, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to starting unit for optimal performance. No leaks detected at time of service. Installed high drain loop underneath sink to disposal.

Found when door opened the light comes on and the turn table begins turning. Unit has failed switch causing constant voltage to flow through turn table switch.

"Arrived on site to inspect unit for not turning normally, upon inspection found the motor shorted not turning when replaced I found the tub was locked in place. Manually cranked it free and the washer can be used, will need new hub and return with full gearcase. Office to reschedule ; ordrng 1 W11183985 (Hub)"

Arrived on site for a washing machine that is cycling through the spin cycle over and over. Inspected unit and work area. The customer advised that they were running a load of sheets and pillowcases in the unit would not stop going through the spin cycle. I did ask the customer what they were washing and they advised they were washing the sheets and pillowcases. They did advise the unit was going off balance and just seemingly it was stuck rinsing agitating and then trying to spin. I did advise the customer that when the unit does go off balance it can do this and that they need to cancel the cycle rearrange the clothes and then place the unit into a drain and spin in order to finish out the cycle. Around the unit three diagnostics and found an F0 E5 (off balance load) error code. Ran the unit through diagnostics and all tests ran as designed. I did notice the washer was sitting unlevel and was leaning towards the back of the unit with the tub resting against the back panel. Adjusted the feet to level out the washing machine and advise the customer on proper loading technique. The unit is working as designed. Call complete.

Arrived on site to reinstall the wall oven. We reinstalled the wall oven and tested the unit. It is working as designed.

Arrived onsite for refrigerator not cooling. Upon arrival found unit had leak in line causing compressor to go bad. Compressor has amps but no cooling.

"Arrived on site to inspect unit for not draining, upon inspection found the unit full of water and not draining when called for per the customer, when I tested the unit i found the drain line kinked causing a low flow, moved drain line and water flowed normally. Complete"

"Arrived onsite for unit making noise and making a banging noise. Tested the unit and heard a scrape noise and a small bang during testing. Unit made it all the way through. Upon further investigation, found that a penny was stuck between the agitator and the drum making the scrapping noise and that the wash plate was loose some how. Tightened the bolt on the plate and removed the penny. Re test he unit and unit was better. Checked the error codes and had a suds error code. Let customer know to be careful with how much detergent is being used. No issues at this time. Job complete"

"Arrived onsite for unit making noise during operation. Opened up the unit and saw that a roller had broken in half and the belt was ripped up. Replaced with the repair kit. When putting the unit back together. Noticed that the motor needs to be replaced as well and that a new drum needs to be ordered as the felt on the back side was all ripped up and if trying to run it, the drum would scrape and make a loud noises during operation. Ordered part. Office to reschedule. Customer would like same technician back if possible. ; ordrng 1 W10899578 (Drum assembly), states that autho needed"

"Arrived on site and inspected microwaves and found diode is working against white wire from magnetron due to cooking oil buildup on surface. Cleaned wire replaced diode capacitor and magnetron and after reassembling insured microwave is heating properly, job complete"

"Arrived on site to inspect unit for not closing and operating, upon inspection found the unit trying to lock itself with no success, replaced latch and all the functions worked normally. Complete"

"Arrived on site for complaints of top rack not sliding properly. Found one of the wheels broke off on the adjusters. Installed new adjusters on both sides and tested. Unit testing good, top rack functioning as designed. No water leaks detected, job complete."

"Arrived on site to diagnose dryer that had a burning smell when running. On arrival the customer showed me rear panel cover had a scorch mark on it. Checked terminal block and saw power cable L1 wire severed due to bad install. The screw for the cable ring was sideways and stripped, so power wire was not tight. Replaced terminal block and wrapped wiring.

"Arrived on site. Replaced defective mullion heater,tested door operation good,turned on humidity control.

"Arrived onsite for unit not responding to commands on the ui panel when trying to start or stop the unit from heating from time to time. Customer showed me the unit and the unit did turn on but when turning it off the display did show it was off, however the burner inside the oven was still heating. Was able to turn it off. No issues at this time. Job complete"

Arrived on site for dishwasher not heating/drying dishes on longest wash setting but worked in other selections (per customers on arrival). Confirmed complaint. Found in diagnostics no errors but I did verify element and thermostat before functioning within specs. Found control failing to send power during long wash setting to element. Replaced control and found u it functioning as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the user interface control panel and tested the unit. The unit began to work as designed. Call complete.

"Both bake and broil elements had continuity. The unit was turned off at the breaker box outside after the owner smelled the smell of electrical malfunction. Unit never came back on after self cleaning. Unit will require main harness, fuse, main control, black membrane.; ordrng 1 8304248 (Black Switch Membrane) and 1 8303883 (Micro computer) and 1 WP8301848 (Control (Main harness)) and 1 9759243 (Tod) and 1 Research (Fuse)"

Arrived on site for refrigerator not dispensing water correctly. Upon arrival confirmed complaint. After running all diagnostics tests I found the filer head/reservoir asm had failed to seal to filter correctly.Cuat9 er approved and I installed and reassembled unit with needed parts. Tests. Showed no leaks and dispensing functions are fully functioning as designed. Call complete

Arrived on site for microwave needing previously diagnosed door. Upon arrival confirmed prior door issue and installed new door asm. After reassembling and testing unit found unit had a high voltage issue between the mag cap and diode. Also found door switchs couldnt be removed from bracket without risk of damaging bracket and switches. Will need ahs to give authorization for further repairs before being able to complete repairs. ; ordrng 1 WB27X10927 (Magnetron) and 1 WB27X11096 (Capacitor) and 1 WB27X35382 (Diode) and 1 WB02X21661 (Latch bracket) and 1 WB24X10181 (Switch) and 1 WB24X10047 (Switch) and 1 WB24X10180 (Switch) and 1 Cnote (Need ahs autho.)

Arrived on site for microwave not heating and burnt up. Upon arrival confirmed complaint. Found after further inspection unit had a hv issue between mag cap and diode. Also found interior of unit was completely burnt and charred all over inner cavity and burning through the inner liner. Also found unit had a turntable motor failure. Also found 7nit couldnt be disassembled much further without causing major repairs issues with not being able to reassemble unit properly. Ahs will need to be informed we can not guarantee a relatable repair at this time on unit. ; ordrng 1 Cnote (Read Tg att. Note)

Arrived on site for refrigerator not producing ice. Inspected unit and work area. Gained access to ice maker and measured voltage to power switch and found no voltage. Will need to replace wire harness with ice maker. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 W11256689 (Harness) and 1 Needsauthorization (AUTH needed)

"Arrived onsite for dishwasher with console not responding. Upon inspection found unit unresponsive will need to replace 1x 5304518467 switches assy, and control 1x a11147301 . ; ordrng 1 A11147301 (Control board) and 1 5304518467 (Switch assy)"

Arrived onsite for oven not cooking evenly. I put unit in bake and found that the oven is operating normally. The customer told me that she was baking 2 dishes at the same time on the same rack. Which can effect how it cooks. It is recommended to rotate dishes halfway though cooking. I advised customer of this.

Arrived on site for refrigerator to making ice. Upon arrival confirmed complaint. Found after further testing that motor was continuously un I got without ever calling for water or shutting down. Replaced ice maker and found unit fully harvest and then fill as designed. Informed customer to give unit 24 hrs to fill bin with ice. Call complete

Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Check the icemaker and found that the icemaker was turned off. Turn the icemaker on and found the unit begin to harvest and fill as designed. The customer was unaware that there was an on and off switch on the icemaker itself. Advise the customer to keep an ion it and a call back if they have any further issues. Call complete.

Arrived on site to install previously ordered parts. Replaced the valve and installed the gum sealer. Unit now functioning as designed. Job complete

"Arrived onsite for refrigerator with detached freezer door gasket. Upon inspection of unit I found that the fc gasket had came loos from the door. I then reinstalled the gasket and closed the door and found that it was not sealing properly. I noticed that the refrigerator was leaning forward a bit so I leveled unit and the checked door and found that it was sealing properly now. I also tested the gasket by ordering the door several times to see if it stayed in place,It did. Job complete."

"Arrived to inspect dishwasher not drying. I unit was put into diagnostics mode and unit filled, washed, drained and heated. Rinse aid is now being used to aid in the drying process. Job complete"

Arrived on site for refrigerator not making ice or dispensing after properly. Upon arrival confirmed complaint. After further inspection I was able to find ice maker still producing ice but not getting the correct amount of water. Also found dispenser wasnt being supplied with correct water pressure. Found issue was due to filter head asm not sealing connections to filter correctly. Will need office to order W11346622 and reschedule with customer. Collected service fee. ; ordrng 1 W11346622 (Filter head/res. Asm) and 1 Cnote (Please read notes before rescheduling!!!)

Arrived to inspect washer LF error code. Customer advised the unit stopped work on a filling cycle. I ran diagnostics and unit displayed F3E3 inlet water temperature fault and F8E1 Long Fill errors. Unit will require valve and any other prescreened parts to complete the repair ; ordrng 1 W11165546 (VALVE)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found unit had major defrost issue in fc. After further testing I found thermistor on fc evap not properly installed in correct spot and shorted out. I replaced hv control, ui control and defrost thermistor after defrosting all ice out of unit. Informed customer to give unit 24 hrs to cool.Call complete"

Arrived on site and inspected range not heating. Confirmed the complaint and found the unit was charred at the terminal block. Unit will require the main harness and control to complete the repair. Customer will purchase a range cord. ; ordrng 1 W10840298 (Control) and 1 W10251772 (HARNS-WIRE) and 1 W10279107 (HARNESS) and 1 W10108100 (CLOCK & OVERLAY)

Arrived onsite for rc lights not turning on when you open the door at times. Upon arrival the customer demonstrated the issue to me. I then gained access to door switches and performed a resistance test on both of the and found them to be good. I the tested voltage at the connection on control side and found good stable voltage there. I the performed a resistance test as the door switch harness and found that the readings were erratic.I am ordering 1x 2187946. Rc door switch harness. ordrng 1 2187946 (Light switch harness)

Arrived onsite for ice maker not making ice. Upon inspection I found ice maker not harvesting. I tested voltage at ice maker and found good voltage. I checked door harness and found the harness good. I then installed a new ice maker and tested it and found that it harvested. Unit is now operating as designed. Job complete.

"Arrived on site to test unit for not heating. Customer stated she ran self clean cycle and has not worked since. Replaced bad TOD, unit now working as designed. Job complete."

Arrived onsite for sparking sound and burning smell. Inspected the unit and found burned diode. Need to replace diode. Replaced diode. Tested the unit with glass of water for 30 seconds. Unit heated correctly. Unit is operating a designed job complete.

"Arrived on site for complaints of unit getting too hot. Set oven to preheat at 350 and monitored with meter. Found unit temperature correct. Let oven sit at 350 for 15 min to see if unit got too hot on the outside. Felt the glass, console, and burners. Found everything to be normal. Advised customer that this is normal operation. Job complete."

"Arrived on site and Inspected Washer and found Customer experiences washer not spinning out clothes intermittently. They use only the quick wash and normal cycle. Both of these cycles span is set to maximum. They correct it by resetting it by unplugging the washer. Set washer into a diagnostic cycle and found saved error F8E3. Washer completes diagnostic cycle and drains and spins out properly. Sent a short video to PR. Inspected pressure hose, pressure sensor, and air trap. Took one picture. Customer is using the correct amount of detergent for each load. Could not find a reason for customers experience, at this time washer is passing all Tests, job complete"

"Arrived on site for not dispensing ice . Found retention ring had slipped off auger shaft . Replaced ring . Tested dispenser, all checks normal. No water leaks detected at time of service. Job complete"

Arrived onsite for unit missing the kick plate. Looked at the unit and saw kick plate missing. replaced the kick plate. No issues at this time. Job complete

"Arrived on site and found microwave is installed 5 ft high, it is to large to be uninstalled by one technician. Microwave is not showing any power or lights, power cant be checked, microwave cant be diagnosed. Job complete ; ordrng 1 WB07X10386 (Control panel) and 1 WB27X10397 (Control board) and 1 WB27X10332 (Led display) and 1 WB20X0167 (Mag thermostat) and 1 WB21X10046 (Cavity tco) and 1 WB27X10928 (Fuse)"

Arrived on site and to inspect range heating and door issues. Confirmed the door handle screw was missing keeping the door from activating the door switch which was keeping the unit from reaching set temperatures. Used a screw from personal stock to secure the door and preheated the range to 350 and unit reached set temperature in allotted time. Job complete

"Arrived on site for no,cool. Compressor and fans running,removed fresh food evaporator cover found dye in cover and on inlet tube of evaporator diagnosed a leak at fresh food evaporator. Ordering a new evaporator ; ordrng 1 W11553229 (Fresh food evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve)"

"Arrived on site to diagnose dishwasher that is beeping and not starting loads. Found error codes F10E2, F8E4, F9E1. Ran unit with float switch removed from tray. Unit ran, but found it leaking water from the heater, which is running into the float tray. Also found error for vent motor. Ordering heater and vent motor to resolve errors. Office to schedule when all parts present. ; ordrng 1 W11537778 (Heater) and 1 W11416460 (Vent Motor) and 1 W11545539 (Vent Gasket)"

"Arrived on site to install previously diagnosed parts. The customer advised that he was having the same issue on his other refrigerator for his ice getting caught in his ice chute as his other refrigerator and that we were supposed to fix that too. I had called whirlpool on his other refrigerator and had the same prognosis for this refrigerator. I called Whirlpool Techline and spoke to Joel SR# 7732480682. He referenced service pointer W10647960. They advised that the issue with his refrigerator was a customer usage issue and not an issue with the refrigerator. He said the ice door needs to be fully pressed all the way to the back wall when calling for ice to allow the maximum amount of airway for that ice to travel down. I was advised not to replace any parts on the unit. Customer advised that he wanted parts replaced due to ongoing issues and did not believe the issue to be a customer usage issue. Replaced water valve, ice door, and connector and tested the unit. The end began to work as designed with no leaks present. The unit does not have any ice at this time so could not verify whether that was working properly or not. Told the customer they will need to allow ice to be made and test it from there to see if anything else is going on with the unit. Call complete.; used 1 W11423787 ( Ice door) from stock"

Arrived on site to test unit for not cooling properly and very low ice production. Found unit is leaking refrigerant from heat exchanger. ; ordrng 1 W10309994 (Compressor) and 1 2003002 (Heat exchanger) and 1 WP2004545 (Drain pan heater) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 4388574 (Evaporator)

"Arrived on site to inspect unit for not turning without a extreme scratching sound. Upon inspection found the screw pulled down the element causing noise, replaced screws and element. All functions worked, tested loaded. No sounds. Complete"

"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found unit leaning forward. Adjusted leveling legs. Removed kick plate and tested operation. Unit did not leak at time f service. Spoke with on possible suds or unit leaning forward. Advised customer to monitor next couple of uses. All tested good, no water leaks detected during service.

Arrived onsite for cooktop leaking. Upon arrival found unit had spill in it having grease soak through

Arrived onsite for previously diagnosed parts. Upon arrival replaced unit water line. Tested unit and found unit is now operating as designed.

Arrived on site for fridge tripping breaker . Unit will trip breaker about every 8 hrs . Heater harness and heater ohm out higher then normal. Will need parts research . C-notes . No water leaks detected at time of service. Call to set return ; ordrng 1 Defrostheater and 1 Heat probe and 1 Wireharnessfreezer and 1 Parts research

"Arrived on site for rang , oven not heating. Inspected unit and work area. Tested unit on bake and measuring amp draw to igniter, no amps going to igniter. Measured igniter resistance and found out of range. Will need to replace igniter.

Arrived onsite and found unit operating with frozen fresh food evap. Customer is defrosting unit for repair . Advised customer on needed parts for repair. Fan scroll and thermistor and controls. ;