Service History 724 - Appliance Express

Near Austin, TX 78747

Richard

Job Details: 12/16/2020

RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for the oven control panel has a dent. Replaced dented control panel and all tested good. Complete

Near Andice, TX 78628

Jonathan S

Job Details: 12/16/2020

OVEN WHIRLPOOL WOS51EC7HS02 "Arrived on site for door not unlocking after self clean. Inspected unit and work area. Performed diagnostics mode and checked fault codes, found no errors. Performed component activation and tested door lock 3 times and found responsive. Found failure occurred due to thermal expansion. Customer complained of glass appearance after self clean (see SD-QuickPic). Was able to remove film with dry eraser (see SD-QuickPic). All operations tested good."

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

RANGE WHIRLPOOL KCGS356ESS00 "Arrived on site to inspect burner for not lighting correctly, upon inspection found the front right burner was the wrong size orifice, replaced orifice with correct white labeled orifice. All functions returned. Complete"

Near New Braunfels, TX 78130

Noah D

Job Details: 12/16/2020

WASHER WHIRLPOOL WFW560CHW1 "Arrrived on site to inspect washer for lights being out, checked all functions of washer and found no lights out after reset, all functions worked. Complete"

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not heating correctly, upon inspection found no error codes or any issues with oven, calibrated lower oven up 5 for customer. Tested all functions with no issue. Complete"

Near Burnet, TX 78611

Tommy

Job Details: 12/16/2020

REFRIGERATOR FRIGIDAIRE LGHB2869TF6 Arrived onsite for ice maker not making ice. Upon arrival found that unit was receiving voltage but ice maker was not calling for water and wouldnt twist during tests. Replaced ice maker and tested. Unit is now operating as designed. Job Completed.

Near McQueeney, TX 78123

Noah D

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing food in fridge, upon inspection found the temps set to 42 and the fridge was still freezing in all sections, changed damper and UI to fix temp issues. Complete"

Near Temple, TX 76502

Tyler

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL ER2CHMXPQ04 Arrived on site for refrigerator leaking water into fridge. Upon arrival I found that water was indeed leaking into the fresh food compartment from the freezer and upon further inspection of the freezer I found that the drain line was once again clog ended up clearing out the drain and made sure the water was pouring down the drain line into the drip pan as designed. Unit is now functioning 100% as designed and is allowing water to drain to the drip pan I did inform the customer however that if this issue was to happen again we need to Hey search and see if theres any way that this unit can get some sort of drain line adoption kit that could prevent hot air from going up inside the line. Call complete

Near Harker Heights, TX 76548

Tyler

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL MDBTT50AWS Arrived on site for dishwasher not powering up and cycling correctly according to the customer. Upon arrival I verified that the terminal area underneath the dishwasher was receiving 120 V from the main power cord and that the main control itself is also receiving the same 120 V and then found that the UI display was not responsive eat so we tried to hit a button and sometimes would select a cycle that you were trying to select another times would not turn on about how many times you try to push a button and then check voltage to the UI and found that it was receiving proper voltage but at this point the UI is not able to register customer input

Near Woodway, TX 76712

Jonathan M

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS00 I called Techline and spoke to Dustin SR# 7729519062. He advised t this point to replace both appliance managers and the console. Ordering parts and office will need to contact customer about reschedule date due to psp item. Please schedule a visit for two hours due to limited spacing inside the kitchen area. Will require additional time to ensure proper care of the unit and surrounding area.; ordrng 1 W11261169 (cntrl-elec)

Near Temple, TX 76502

Tyler

Job Details: 12/16/2020

WASHER WHIRLPOOL NFW5800HW0 Be on site for washing machine that would not power on and then cycle through the settings correctly that the customer would set it to. Upon arrival I entered a diagnostic mode to verify if there are any error codes but upon entering diagnostics I could not find any error codes present or stored within the unit. I then ran a normal cycle on the unit and found that one start was pushed in the unit tried to run the timer on the UI account down but nothing would ever happen inside the rest of the washer. I then contacted whirlpool tech line (Sr#7729520130) and was informed to normal the red white and blue wires to the J connector going from the stater motor to the ACU and was able to verify that the ohm resistance was at 13 with only a few fluctuations. At one point during the ohm test I did however get a split second reading of 38 homes which concerned techline a little bit and they stated that the probable cause is the rotor and stater motor are now having a

Near Killeen, TX 76549

Job Details: 12/16/2020

MICROWAVE FRIGIDAIRE FFMV162LSA "Arrived on site to inspect microwave not heating properly. Confirmed complaint checked unit found the wave guide, microwave door, and interior of unit all need to be replaced. Parts needed to complete the repair arent cost effective and unit should be replaced.AHS notified ; ordrng 1 5304464061 (cover WAVE GUIDE ) and 1 5304464099 (switch) and 1 5304464253 (hi volt capacitor) and 1 5304477387 (door assy) and 1 5304509457 (LATCH HOOK) and 1 5304509459 (SWITCH) and 1 AUTHORIZATION (FOR COSTLY REPAIR )"

Near Austin, TX 78717

Justin

Job Details: 12/16/2020

MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for a combination wall oven with the microwave door not closing. Upon further inspection found the unit to have bad hinges not allowing the door to stay closed and pull back open. Ordering both door hinges for microwave. . ; ordrng 2 W10874474 (MW DOOR HINGE)s

Near Killeen, TX 76549

Job Details: 12/16/2020

DRYER WHIRLPOOL WED5100HC0 Arrived on site to inspect dryer not drying. Tested unit and found the issues were coming from the dryer vent System. Dryer works as designed. Discovered the water was coming from the buildings ventilation system causing clothing not to drive properly the first time. Customer will contact landlord to get renovation system cleaned and clear of all water. Job complete.

Near Austin, TX 78750

Luis

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to install parts tech support recommended. Found no refrigerant in system,checked evaporator no traces of dye,removed 3 way valve and drier,found cap tube brittle and broken at liner wall.

Near Manor, TX 78653

Scott

Job Details: 12/16/2020

RANGE WHIRLPOOL AGR5330BAS3 Arrived on site for gas leak . Checked all back and top burners connection with liquid leak . No leaks were detected . Didnt smell any gas as well while servicing . No gas leaks detected at time of service. Job complete .

Near Georgetown, TX 78628

Lou

Job Details: 12/16/2020

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to inspect refrigerator ice maker not dispensing or making ice. Upon further inspection, I tested the ice maker in diagnostics test #120. The IM harvested, but I found the fill tube heater wires tangled in the tray. I removed the ice maker and found the harness had broken at the fill tube opening and could not be spliced together for a temporary fix. Also found the right RC door gasket badly torn. When I tested the ice dispenser, I could hear the motor but it sounded like, it was dragging. I removed the bin and retested and the motor sounded normal. I tested the auger inside the bin and found it bound up with hardened grease and would not turn easily. I am ordering the fill tube harness, RC door gasket and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts.No water leaks observed during service and ice maker turned off. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10917313 (gasket-dor) and 1 W11366500 (

Near New Braunfels, TX 78132

Noah D

Job Details: 12/16/2020

RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop for orange flames, customer had moved terrarium and had controlled humidity on ac..... Techline stated that terrarium was still cause of orange tipped flames, proven by opening doors for 5 min which cleared orange tips. Sr# 7729515704. Complete"

Near Belton, TX 76513

Jonathan M

Job Details: 12/16/2020

OVEN WHIRLPOOL GBS307PRY01

Near Austin, TX 78748

Leonardo

Job Details: 12/16/2020

DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for not heating. Test unit and found bad dispenser. Opened new dispenser and its wrong color. Ordering new dispenser rescheduled for Friday. ; ordrng 1 WPW10671905 (DISPENSER)

Near New Braunfels, TX 78132

Andrew

Job Details: 12/16/2020

RANGE WHIRLPOOL WOS31ES0JS01 Arrived on site to test unit for no power. Found proper voltage going to thermal fuse but not coming out of fuse. Needing thermal fuse to fix issue. ; ordrng 1 WPW10545255 (fuse-thrml)

Near Kyle, TX 78640

Andrew

Job Details: 12/16/2020

OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site replace parts from previous diagnosis. Replaced control and console. Found control W11261169 was damaged in box. Office to reschedule.; ordrng 1 W11261169 (cntrl-elec) and 2 WP4449751 (thrmst-fix)s

Near New Braunfels, TX 78130

Noah D

Job Details: 12/16/2020

REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water, upon inspection found no issues with filter or tubing, tested for water past valve and found none. Ordering valve. Office to reschedule ; ordrng 1 w11043013 (VALVE)"

Near Austin, TX 78744

Kevin

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site and found dishwasher is not heating at the end of the diagnostic cycle. Found wire is loose inside harness connector to control board, after resetting connection ran diagnostic cycle again and it is heating properly, job complete"

Near New Braunfels, TX 78130

Andrew

Job Details: 12/15/2020

UNKNOWN UNKNOWN VAN NISSAN

Near Austin, TX 78733

Kevin

Job Details: 12/15/2020

DISHWASHER JENN-AIR JDB9200CWS2 Arrived on site and inspected dishwasher and found several pivoters and positioners are broken on top rack will need to bring back replacements; ordrng 2 WP8539102 (Positioner)s and 4 WPW10082853 (Poviter)s

Near Killeen, TX 76549

Job Details: 12/15/2020

WASHER MAYTAG MVW6230HW0 Arrived to inspect washer issues.Discovered the tray was defective.Removed and replaced it.Customer satisfied.Job completed

Near Georgetown, TX 78628

Justin

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for refrigerator with no cool in RC. Tested damper, FC fan, thermistors, and control and all tested good. Upon gaining access to damper the damper housing cracked. Will order and replace. Found bi metal to be open and not allowing defrost. Ordering bi metal to replace.; ordrng 1 W11260592 (EVAPORATOR HARNESS) and 1 WP12806701 (DAMPER COVER)"

Near Austin, TX 78745

Leonardo

Job Details: 12/15/2020

OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to test unit for over temp. Test unit and found opened sensor. Test unit and unit right at 353 degrees job complete.

Near Bastrop, TX 78602

Andy

Job Details: 12/15/2020

DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer not drying properly ad unresponsive UI. Tested and inspected unit and found some buttons on UI not working. Including start button. Could not test heating due to start button not working at time of service. Ordering UI and will need to test heating once installed. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11378949 (UI)

Near Austin, TX 78717

Justin

Job Details: 12/15/2020

WASHER WHIRLPOOL WTW4850HW1 "Arrived on site to install previously diagnosed parts. Upon arrival found tub filled with water and I emptied. Checked for voltage at control and was good. Checked voltage at J12 connector and was good. Installed new control and calibrated unit. Ran test cycle after and found tub did not drain water during test. Manually tested drain and it did not function. Emptied water. Found circuit open on drain at control, checked drain connectors and found open. Found bad drain pump. Installed new drain pump and tested unit. Unit now working as designed. Call complete."

Near Georgetown, TX 78626

Kayman

Job Details: 12/15/2020

MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite to install previously diagnosed parts. I installed the convection chamber and re installed he unit. After testing the customer said the unit sounds much better. Job complete.

Near Austin, TX 78717

Justin

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for refrigerator with dented doors. Upon further inspection found large dents in FC and RC door. Uninstalled and installed new doors. Call complete.

Near Austin, TX 78748

Jacob

Job Details: 12/15/2020

WASHER MAYTAG WTW7000DW4 Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No leaks at this time. Job complete

Near Austin, TX 78751

Scott

Job Details: 12/15/2020

WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for leaking washer . Found bellow torn in couple places . Replaced bellow ,ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ."

Near Cedar Park, TX 78613

Tommy

Job Details: 12/15/2020

WASHER WHIRLPOOL WTW5000DW3 Arrived onsite for previously diagnosed parts. Upon arrival replaced interior drain hose and tested found unit operating as designed but not level. Leveled unit tested . Unit tested good no signs of leaks during service. Job Completed.

Near Austin, TX 78751

Scott

Job Details: 12/15/2020

Near Temple, TX 76502

Wesley

Job Details: 12/15/2020

OVEN WHIRLPOOL KEHC379JSS08 Arrived onsite and found unit slightly off in temp. Customer needed help with calibration test and calibration.

Near Woodway, TX 76712

Jonathan M

Job Details: 12/15/2020

MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for a microwave door that is scratched. Inspected unit and work area. Found minor scratch on the top hand of the door. Replaced microwave door and tested unit. Unit is working as designed. Call complete.

Near Austin, TX 78749

Jacob

Job Details: 12/15/2020

DRYER WHIRLPOOL WED4985EW0 Arrived onsite to replace parts ordered by previous tech. Replaced motor. Tested unit. Unit test good. No issues at this time. Job complete. Also did let front desk know to fix the dryer hose because it had a crushed spot and could damage the unit soon.

Near New Braunfels, TX 78132

Andrew

Job Details: 12/15/2020

RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site for heat warning and burner on indicator not lighting when left two burners are on. Reviewed wire schematic and found p10-1 had no connection. P10-2 was good which controls the right side burners. Removed connection from p10-4 and put it into p10-1. Harness was just miswired from factory. Tested unit, unit is now working as designed. Job complete."

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 12/15/2020

OVEN JENN-AIR JJW3830WP00 Arrived on site to diagnose an oven that is giving fan speed error. Tested unit and found fans fully functional but user interface not registering fan speed properly. User interface would need to be replaced to complete repairs.

Near San Marcos, TX 78666

Noah D

Job Details: 12/15/2020

VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site to inspect venthood for not sitting correctly, upon inspection found the bracket holding the control was off by a quarter inch, ordering research. Will call Techline off-site. ; ordrng 1 RESEARCH (RESEARCH )"

Near Austin, TX 78749

Leonardo

Job Details: 12/15/2020

OVEN WHIRLPOOL RBS305PRS00 Arrived on site to replace membrane trim and panel. Replaced all parts couldnt test unit power was off. Also unit will need to be secured to cabinets job complete.

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 12/15/2020

WASHER WHIRLPOOL WFW8620HC2 Arrived on site to diagnose a washer that is giving long fill error code. Tested unit and found stand pipe in wall to low causing siphoning to occur in unit. Homeowner will need a plumber to correct pipe height to complete repairs. Pipe must be a minimum of 39. It is currently 26.

Near Kingsland, TX 78639

Cliff

Job Details: 12/15/2020

FREEZER JENN-AIR JFC2290REP02 Arrived on site today refrigerator that is not cooling. Found refrigerant and system but compressor not pumping properly. Compressor will need to be replaced along with filter dryer to complete repairs. Office to set return appointment for two hour job.; ordrng 1 2HOURJOB (2 HOUR JOB) and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)

Near San Marcos, TX 78666

Noah D

Job Details: 12/15/2020

DRYER MAYTAG MED7230HW1 "Arrived on site to inspect dryer for not turning. Upon inspection found the dryer did not start after initial push. Found conflicting feedbacks. Replaced all parts with no change, tested voltage, all voltage was correct, thermal fuse was replaced with stock parts. Ordering control and electrical parts. ; ordrng 1 280148 (THERM) and 1 8557403 (CUTOFF) and 1 8577274 (THERM) and 1 W10724631 (BELT SWITCH ) and 1 W11420136 (COMTROL)"

Near Austin, TX 78733

Kevin

Job Details: 12/15/2020

COMPACTOR JENN-AIR TC707S4 "Arrived on site and found compactor door is stuck on the corner, was able to free it straightened bracket and it will now open and close properly, job complete"

Near Austin, TX 78733

Kevin

Job Details: 12/15/2020

OVEN JENN-AIR JJW2430DS01 "Arrived on site and found customer is experiencing oven stopping at certain temperatures, found error code F2E1 for stuck key. Cleared error code and reset control and control panel by cycling power, heated oven up to 450° after resetting and it is operating normally now, job complete"

Near Spring Branch, TX 78070

Andrew

Job Details: 12/15/2020

REFRIGERATOR KITCHENAID KSSC42QMS01 "Arrived on site to test unit for not cooling. Customer said unit will stop cooling so customer will turn power off for 5 mins and unit will turn back on to cool to temp, but will not turn back on after that. Replaced inverter box, tested unit, unit works good. Job complete."

Near Austin, TX 78746

Leonardo

Job Details: 12/15/2020

DISHWASHER KITCHENAID KUDS01FLSS1 Arrived on site to test unit for unit leaking. Test unit and found fill valve staying on allowing water to continue in to the tub even after float tries to turn it off. Found unit still filling after door opening. Found short on control board. Cancel cycle and unit drained and fill valve turned off job complete.

Near Austin, TX 78746

Kevin

Job Details: 12/15/2020

OVEN KITCHENAID KEMS308GSS3 "Arrived on site and replaced both hinges diagnosed on previous visit, after replacement door is now working properly, job complete"

Near Leander, TX 78641

Tommy

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived onsite for previously diagnosed parts. Replaced door which already had UI and dispenser installed job Completed.

Near Austin, TX 78734

Brandon

Job Details: 12/15/2020

MICROWAVE KITCHENAID KBHS109BSS00 "Arrived on site to replace failed console, I replaced console, unit tested good."

Near New Braunfels, TX 78132

Andrew

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL KSC24C8EYY02 Arrived on site to test unit for not cooling both RC and FC compartments. Compressor amp draw was 1amp. Spoke CS and found unit needs sealed system tech for possible Freon leak. Ordering both RC and FC evap and compressor. ; ordrng 1 876765 (mtg kit) and 1 ACCESSVALVES (ACCESS VALVES) and 1 W10309988 (compressor) and 1 W11130210 (door-ice) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator) and 1 WPW10643261 (evaporator)

Near Austin, TX 78738

Brandon

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for customer complaint of unit not producing ice, found failed valve in test 45, I replaced valve, unit tested good."

Near Round Rock, TX 78665

Jimmy J.

Job Details: 12/15/2020

FREEZER WHIRLPOOL WZF34X16DW04 Arrived on site for MR HAS VIDEO OF NOISE. Removed back cardboard cover and placed freezer in diagnostics. Immediately heard the noise. Found starter cover making contact with compressor making a plastic to metal noise. Removed starter cover and used padding to cover the areas of the starter cover that make contact with the compressor. Also placed padding on the cavity where the dryer tube was making contact with the cavity. Replaced starter cover and reinstalled cardboard cover. Placed in diagnostics and the noise was gone when the compressor started. No further repairs needed. Freezer is operating as designed. Job completed.

Near Austin, TX 78733

Kevin

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL KDTE334GPS "Arrived on site and found dispenser is broken, after replacing dispenser confirmed dishwasher is operating normally, no water leaks from connections at time of service, job complete"

Near Austin, TX 78748

Luis

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for temperature and handle issues. Changed fresh food temp setting from 33° to recommended setting of 38° found defective screw on handle assembly ordering a new fresh food door handle ; ordrng 1 W11045129 (Door handle)

Near Pflugerville, TX 78660

Scott

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site for no ice and no cool . Found evap cover covered in frost and ice . Steamed out evap . Found fan not working properly . Replaced fan . Getting good frost pattern on evap . No water leaks detected at at time of service . Job complete .

Near Austin, TX 78748

Jacob

Job Details: 12/15/2020

DRYER WHIRLPOOL WED8120HW0 "Arrived onsite for unit making noise during operation. Tested unit. Could hear a slight bit of a squeaking. Upon further inspection, found that the blower wheel was cracked. Ordered parts. Office to reschedule. ; ordrng 3 3390647 (screw)s and 1 697772 (blower wheel) and 1 W10667717 (housing) and 1 W10806759 (motor-drve)"

Near Lago Vista, TX 78645

Lou

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to inspect dishwasher clean light flashing and the unit making noise. Upon further inspection, I found the unit turned off at the breaker. Turned the power on and the unit began to beep and the clean light was flashing. I attempted to placed the unit in diagnostics and test. Unit failed, but after a few tries, it finally went into diagnostics showing F8E4 error code. Cleared the code and continued with testing and the unit operated as designed. I removed the toeplate and found water in the drip tray causing the float to sense water and keeping the unit from operating. I cleaned the water from the tray and retested and the unit is operating as designed. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."

Near Austin, TX 78723

Matthew

Job Details: 12/15/2020

DRYER WHIRLPOOL MEDB855DC4 Arrived onsite to replace previously diagnosed parts. Replaced electrodes and wire harness. Tested unit and unit is functioning properly. Job complete

Near Austin, TX 78723

Matthew

Job Details: 12/15/2020

DRYER WHIRLPOOL MEDB855DC4 Arrived onsite to replace previously diagnosed parts. Replaced electrodes and wire harness. Tested unit and unit is functioning properly. Job complete

Near Leander, TX 78641

Lou

Job Details: 12/15/2020

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Killeen, TX 76542

Job Details: 12/15/2020

DISHWASHER FRIGIDAIRE FFBD2406NS9B Arrived to inspect dishwasher not draining.Ran diagnostics and found the garbage disposal was the contributing factorUnit works properly.Job completed

Near Dripping Springs, TX 78620

Robert

Job Details: 12/15/2020

TRASH COMPACTOR KITCHENAID WM65T Arrived on job for complaints of drawer not closing. Found latch not secured. After securing latch drawer closed properly.

Near Austin, TX 78744

Kevin

Job Details: 12/15/2020

DRYER WHIRLPOOL WED4985EW0 "Arrived on site for dryer is noisy, resident has a video but the noise is not recognized. Ran dryer with a load of clothes and could not re-create the noise. Removed rear panel and inspected blower and it is correct. Removed front panel and inspected motor/wheels/belt/and pulley and everything checks good. No visible where in tear on anything no flat spots, Could not determine the reason for the noise the resident is experiencing. Ran dryer again after reassembling it and still couldnt re-create the noise. Noise will have to be constant in order to diagnose, job complete"

Near New Braunfels, TX 78132

Andrew

Job Details: 12/15/2020

COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to test unit for cooktop not operating properly. Found flames needed adjusted. Adjusted all four burners. Unit tested good(took pic of flames). Job complete.

Near San Marcos, TX 78666

Richard

Job Details: 12/15/2020

DRYER ROPER RED4516FW0 Arrived onsite for the dryer not tumbling clothes. During testing found that the belt and idler pulley are no good. Will need to replace both. Ordering parts and office to schedule ; ordrng 1 WP691366 (Idler pulley) and 1 341241 (Belt)

Near Horseshoe Bay, TX 78657

Cliff

Job Details: 12/15/2020

WASHER GE WVSR1060A1WW Arrived on site to replace lid switch for washer. Replaced switch and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near New Braunfels, TX 78130

Andrew

Job Details: 12/15/2020

OVEN JENN-AIR JJW3830DP02 "Arrived on site to test unit for F6E0. Found control panel not connected to WiFi. Control panel was acting erratically. Replaced control panel and advised customer to connect unit to WiFi. Assisted customer with downloading proper app and walked her through steps on how to connect unit. Was currently unable to assist with connection due to customer not remembering password for WiFi. Tested unit, unit is working good. No current error codes. Unit heated to 350 as designed. Job complete."

Near Dripping Springs, TX 78620

Luis

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site for no lights and unit not responding with doors open or closed. Disconnected deli ui,no corrosion or damaged ui control,inspected harness found a break in the wire harness ordering a new harness. ; ordrng 1 W11170612 (Harness)"

Near Leander, TX 78641

Tommy

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher power issues. Found outlet had good voltage and polarity. Found unit control was receiving voltage but not sending it elsewhere. Ordering control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11305308 (CONTROL )

Near Pflugerville, TX 78660

Scott

Job Details: 12/15/2020

COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for center burner not igniting and left rear knob turning left . Found igniter failing and center of knobs wearing out . Ordering knobs and igniter . No gas leaks detected at time of service. Call to set return ; ordrng 1 8286863 (SPRING ) and 1 W10852959 (ELECTRODE ) and 5 W11204451 (KNOB )s

Near Meadowlakes, TX 78654

Lou

Job Details: 12/15/2020

OVEN WHIRLPOOL KODE500ESS04 "Arrived on site to install previously diagnosed and ordered part. Due to the thermal fuse failure, I removed and replaced the fuse and tested. Upper unit failed to heat. The lower unit is operating as designed. At previous call, I tested the TOD and it was good. I am ordering the TOD ordrng 2 WP4449751 (thrmst-fix)s"

Near Andice, TX 78628

Kayman

Job Details: 12/15/2020

WASHER WHIRLPOOL MVW6230HW0 Arrived onsite for washer with off balanced error. Upon inspection of the fault history I found 2 saved error codes. 1 for off balanced load and the other for interrupting the load mid cycle. I cleared the codes and ran a diagnostics cycle. The unit performed the diagnostics cycle as designed and no leaks were detected during time of service. Job complete.

Near Austin, TX 78731

David Z

Job Details: 12/15/2020

WASHER WHIRLPOOL WGT4027EW0 "Unit A. Arrived on site to diagnose washer that is not properly advancing to spin. When unit drains and prepares to spin, it will make an odd noise and not fully engage, almost like clutch isnt holding. If you lift and close kid, the unit will shift into place and spin. If you try and stop the unit while running, it will slam instantly stopping. Clutch and drive are failed. Talked with SW who recommended replacing stuff from gearcase and up. Ordering AUTHO for AHs. Office to reschedule.; ordrng 1 285353 (ring) and 1 285785 (clutch) and 1 3360629 (gear case) and 1 AUTHO (AUTHO) and 1 W10820043 (brake & drive tube) and 1 WP63292 (washer) and 1 WP8577374 (seal-shaft) and 1 WPW10080230 (ring)"

Near Dripping Springs, TX 78620

Richard

Job Details: 12/15/2020

WASHER WHIRLPOOL WET4027HW0 Arrived onsite for the washer making a noise during spin cycle. Replaced drive belt and the noise is gone. Tested washer with a load in it and it tested good and no leaks detected. Complete

Near Leander, TX 78641

Justin

Job Details: 12/15/2020

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave with UI led out. Upon further inspection found unit functioning a designed and UI being intermittent. Ordering UI and control, office to reschedule.; ordrng 1 W11333816 (UI) and 1 W11342846 (CONTROL)"

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/15/2020

RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site to test unit for missing caulk around glass cook top. Found caulking on left from corner was not present(took pics). Replaced cooktop, tested unit, unit works good. Job complete."

Near Austin, TX 78734

Brandon

Job Details: 12/15/2020

COMPACTOR JENN-AIR TC707S3 "Arrived on site for customer complaint of unit not working, found breaker was tripped, unit tested good."

Near Niederwald, TX 78640

Jacob

Job Details: 12/15/2020

WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite to replace belt to unit. Replaced belt to unit. Tested unit. No more noises, and no leaks at this time. Job complete"

Near Cedar Creek, TX 78612

Andy

Job Details: 12/15/2020

WASHER WHIRLPOOL CET9000GQ1 Arrived on site for for washer dryer combo nothing happens when coins dropped in and coin box/lock issues tested and inspected unit and found failed coin drop and coin box. Coin box in hand is incorrect and will need parts research. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH COIN BOX/LOCK) and 1 W11228118 (cntrl-elec) and 1 W11228120 (cntrl-elec) and 1 WPW10133242 (coin drop)

Near Jonestown, TX 78645

Lou

Job Details: 12/15/2020

REFRIGERATOR KITCHENAID KSSO42QTB00 "Arrived on site to inspect refrigerator leaking water at the bottom near the filter. Upon further inspection, I tested the water dispenser and found no water leak. Found the ice maker turned off. Turned it on and allowed it to harvest and when it called for water, I found no leaks. When I removed the water filter, water leaked out onto the floor and into the evaporator pan under the filter housing. No water leaks found coming from the valve or the filter housing. I found the ice dispenser shaft head was rounded and the motor is badly rusted. I am ordering the motor, seal, and CNOTE-AUTHORIZATION and will return with all prescreened parts. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10822635 (motor) and 1 WP2198628 (seal)"

Near New Braunfels, TX 78132

Noah D

Job Details: 12/15/2020

MICROWAVE WHIRLPOOL WOC75EC0HV01 "Arrived on site to inspect oven for not working correctly, upon inspection found the console touch pad no responsive, replaced control and console. Tested functions. All functions returned. Complete"

Near Briarcliff, TX 78669

Brandon

Job Details: 12/15/2020

VENTHOOD WHIRLPOOL KVUC606JSS0 "Arrived on site for customer complaint of unit not working, and loud. Found unit was noisy and unit would not suck paper towel unless it was about 2 inches away on high speed. Ordering motor ; ordrng 1 WPW10293966 (Motor) and 1 Cnote (Office to reschedule)"

Near Dripping Springs, TX 78620

Richard

Job Details: 12/15/2020

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for the oven not working properly. Replaced console and oven tested good. Complete

Near Wimberley, TX 78676

Richard

Job Details: 12/15/2020

RANGE WHIRLPOOL RBS245PDB8 "Arrived onsite for the oven not working properly. During testing found that the control panel and microcomputer need to be replaced. They are not responding to any commands. As soon as you plug the oven back on the broil element comes on by its self. ; ordrng 1 4451349 (Control panel, part research) and 1 4453193 (Microcomputer , part research)"

Near Austin, TX 78731

David Z

Job Details: 12/15/2020

WASHER WHIRLPOOL MHW5500FW0

Near Hutto, TX 78634

Andy

Job Details: 12/15/2020

REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Austin, TX 78747

Jacob

Job Details: 12/15/2020

REFRIGERATOR WHIRLPOOL KFCS22EVMS4 Arrived onsite for left end cap for the bottom crisper drawer had broken. Replaced end cap. No issues at this time. Job complete.

Near The Hills, TX 78738

Robert

Job Details: 12/15/2020

ICE MACHINE KITCHENAID KUIC18PNZS0 Arrived on job to replace previously diagnosed parts. After replacement of valve ran diagnostics and water not filling properly replaced sensor and water still not filling properly. ; ordrng 1 W11034363 (cntrl-elec)

Near Round Rock, TX 78664

Jimmy J.

Job Details: 12/15/2020

WASHER WHIRLPOOL MVW7232HW0 "Arrived on site for Error code of f09 e01, is canceling cycles, had to run a drain and spin cycle when washer stopped. Placed in diagnostics and no error codes came on. Customer stated that the installation crew left a loop in the drain hose line. She found this and removed the loop to ensure the drain hose does not get backed up. This was most likely the reason the error code came up to begin with. Removed UI to inspect main board. All connections (J10) looked good. Gave me proper resistance when checked. No obstructions in the drain tube. No kinks in the tube. Lifted washer to inspect drain pump. Pump looked good underneath washer. Ran diagnostics cycle and all tests passed. No leaks detected. Job completed"

Near Cedar Park, TX 78613

Tommy

Job Details: 12/15/2020

REFRIGERATOR FRIGIDAIRE LFHB2741PF8A Arrived onsite for refrigerator ice maker not making ice and being one large ice block. Upon arrival found unit ice maker was bowed and broken so unit would dump water down and freeze in one large clock. Unit tested good no signs of leaks during service. Job Completed.

Near New Braunfels, TX 78132

Noah D

Job Details: 12/15/2020

MICROWAVE KITCHENAID KOCE500ESS09 "Arrived on site to inspect microwave for not heating correctly, upon inspection found the sensor and fan tested within range, tested all other functions and found the inverter error code, ordering mag, inverter and control. Office to reschedule ; ordrng 1 W11226473 (MAG ) and 1 W11237240 (INVERTER ) and 1 W11289998 (CONTROL )"

Near Austin, TX 78759

David Z

Job Details: 12/15/2020

DISHWASHER GE CDT835SSJ0SS "Arrived on site to install needed components to resolve water leak from vent area. On arrival customer had told me that dishes still were not being cleaned well. I ran the unit and checked mechanical function. With what the customer showed me, it looked like the unit was not getting hot water. Soap was hard to dissolve, food particles not fully coming off. I ran a fill to test function and all was working, however the unit is filling with cold water. It takes an extended period of time for the tap to heat, and when it does it took 2 fills before the dishwasher was full of hot water. I discussed with the customer who was adamant that things were fine right up until the original failure. Customer mentioned at this time that there was no heat coming from drying. I found the thermostat tripped and reset it. Discussed what repairs can be made to resolve the leak. Unit is tightly fit in the cavity for it and can not be removed due to the seal catching behind the w

Near West Lake Hills, TX 78746

Luis

Job Details: 12/15/2020

ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site for no ice. Ran diagnostics no power to valve,replaced pump assembly,ran diagnostics good voltage to valve no water entering reservoir replaced valve ran diagnostics all test passed."

Near Austin, TX 78724

Matthew

Job Details: 12/15/2020

RANGE WHIRLPOOL WFE505W0JZ0

Near Austin, TX 78753

Matthew

Job Details: 12/15/2020

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not draining. Upon inspection found failed drain pump. Replaced pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"