Arrived on site to test unit for not cooling. Found access valve on compressor low side. Found oily substance coming from cabinet where cap tube and suction exit on rear. Found low side pressure in vacuum at -10psi. Spoke with tech line was advised unit will be sent for review. Notice dryer was sagging a bit low rubbing on cabinet frame. When went to adjust dryer cap tube fell off. Was advised whirlpool will contact customer within 3-5 business days. Job complete. SR#7733978233

"Arrived on site to test unit for not completing wash cycles. Found unit not agitating or spinning. Found resistance on motor and harness were good. Found control not sending proper voltage to motor. Replaced control, tested unit, unit now working as designed. No leaks detected. Advised customer to download Maytag app and connect unit to WiFi. Job complete."

"Arrived on site to test unit for leaking ice maker, tested unit found ice maker has lost its home position but still cycling and filling with water spilling it out, replaced ice maker, tested unit, IM filled with correct amount of water, no leaks detected job complete"

Arrived on site for oven temp not accurate when heating. Upon arrival confirmed issue and customer stated they had a home inspector who had tested unit and found it over temp by 40 degrees. Found no errors in diagnostics and all hardware functioning within tech specifications. Ran unit for 30 minutes and found high/low swings averaging 353 when unit was set to 350. Nformed customer unit is functioning as designed and showed them how to calibrate unit for future use if needed. Call complete

Arrived on site for refr not making ice. Upon arrival confirmed issue. After further testing I found ice maker harvesting but was only sending 102v to valve instead of the full 120v. Found ice maker motor grinding loudly when in harvest mode also I replaced ice maker.found unit now functi as designed with no leaks found. Call complete

Arrived on site for refrigerator with failing rc led module as well as ui control laminate cover coming off. Upon arrival confirmed complaint and found led in rc dimmed significantly and ui control laminate cover bubbling/Pealing away.

"Arrived on site to inspect dishwasher door making a popping noise. Upon further inspection, when I opened the unit door, I found that the hinges were coming off their mounts and I found the unit not installed properly and on the left side, the unit mount/screw had split the wood of the counter. I advised the customer of my findings. I pulled the unit out and found it missing the hinge springs/bushings. Installed the springs and bushings and tested the door operation and it is opening/closing as designed with no further popping noise. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use. Customer signed defrost waiver.

"Arrived to instal previously diagnosed and ordered part. I removed the failed door gasket and installed the replacement. I squared and leveled the chassis and matched the doors. The FC door required adjustment and I cleaned the condenser coils. The unit has been producing ice as expected. No leaks observed during service. From prior service:

Arrived on site to install previously diagnosed parts. Affected unit and work area. Replace both panels on each side and the back terminal cover and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site. Replaced drain pump,ran water through pump watched water drain no leaks"

"Arrived on site. Diagnosed a defective mullion rail,replaced mullion rail tested door operation good."

"Arrived on site and inspected dishwasher and found standing water in tub. Found builder did not remove knockout from garbage disposal. After removing knockout confirmed dishwasher will now drain properly, job complete"

Arrived on site to test unit for unit not heating. Test unit and found bad bake igniter. Replaced igniter. Oven pre heated to 350 job complete.

"Arrived to inspect no ice. I found the grid cutter was electrically open and visibly broken. I performed full testing and found no other issues, except for a partially plugged condenser intake. I cleaned the condenser and made a temporary repair to the grid cutter to get the CX through the weekend and a scheduled party. No leaks observed during service.; ordrng 1 W10919199 (Grid Cutter)"

"Arrived to inspect ice within RC. I found the unit had a warped drain pan in the RC and Technical Service Pointer #: W11092686 Rev. G, S-Code to cover Labor only: S16360. Office to order p/n W11457241 and schedule for tech GC please. No leaks observed during service; ordrng 1 W11457241 (Drip pan kit) and 1 TechGC (GCO)"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=1 degree & RC=65 degrees. I found the unit plugged in and the evap fan not operating. There is no airflow to the RC section. I removed the evap cover and found the evap motor to be one that the manufacturer recommends replacing with a better brand. I removed no replaced the evap motor and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived to inspect leak. I found the front right of the tub, near the hinge and behind the door was crushed and creased. The stem for the float valve may be cracked as well, as a slow and steady drip was occurring under the float assembly. Office to order tub and contact CX to arrange return service. No leaks observed during service.; ordrng 1 W11513977 (Tub)"

Arrived on site for cooling issue. Found rust on back wall in multiple spots on outside liner and refrigerant leak will need to contact tech support

"Arrived onsite for refrigerator with ice maker not producing ice. Upon inspection I found that the ice maker was making ice but the real issue wa that the ice door was broken along with the ice dispenser motor. I ordered motor, pin, and ice door. Office to reschedule.; ordrng 1 W10822606 (MOTOR) and 1 WP2196195 (PIN-DOOR) and 1 W10823377 (ICE DOR KT)"

"Arrived on site to replace previously diagnosed control. Replaced control, tested unit, found recirculating pump is seized. Needing pump to fix issues. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump)"

"Arrived to inspect heater washers. I found the unit had brass washers and per Technical Service Pointer #: W11540964, Special Project code S17304, require replacement. No ears observed during service. Please schedule with 345759, tech GC. ; ordrng 1 W11537778 (Heater)"

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-no drain. I found water in the tub. Checked the drain hose at the disposal and found the plug in the disposal had not been removed. Removed the plug and continued with testing. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for washer with torn bellow. Upon inspection I found that the bellow was torn. I installed new bellow and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for DW not washing. Upon inspection found that the unit wouldnt run the wash motor. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.

"Arrived to inspect no heat. I tested from the control and found the heater circuit open. I inspected the heater assembly and verified the element was burnt. I removed and replaced the element and tested. The unit heated and cycled as designed. I removed lint from within the chassis. Steam dryer, no leaks observed during service.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new ice door assembly and tested unit and found unit operating as designed. Job complete

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker stopped making ice a few years ago. I found the motor had stopped mid-cycle and attempted to start it with my jumper wire at points T-H and it failed. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power to reset controls. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow with my vent test kit and it passed both tests. I tested the unit in timed dry on high heat and the unit never heated. I disassembled the unit and tested the element, cutoffs and thermostat and all checked good. I removed the element and inspected the coils and found the metal plate inside was badly warped. I removed and replaced the element and reassembled the unit and retested and unit is operating as designed. Repair covered under one year AEX warranty. No lint observed during service, job completed."

Arrived onsite to install previously diagnosed part. Upon arrival I installed new ice door assembly and tested unit and found unit operating as designed. Job complete.

"Arrived on site to fix left door hinge issue and lights issue. Replace hinge catch and screw as well as all LED modules. Taste unit, unit now working as designed. No leaks detected. Job complete."

"Arrived on site for no ice. Tested icemaker no power to icemaker with switch engaged diagnosed a defective switch,replaced switch,power to icemaker,icemaker ran through a cycle,dumped ice and filled with water; used 1 W11396033 (Switch) from stock"

"Arrived on site to inspect dryer not starting. Upon further inspection, I tested the unit and found when pressing the start switch, the unit failed to start. I found the interior light comes on when opening the door. Pulled the unit out and removed the back panel and tested the thermal fuse and found it bad. I removed and replaced the fuse and retested and unit is operating as designed. Tested airflow and the unit failed. I recommended that the customer have the vents checked. No lint observed during service, job completed."

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit leaks water every 3 days or so and it puddles at the front left corner area. I tested the ice maker fill tube and it did not leak. I tested the water dispenser and no leaks. Pulled the unit out and inspected the drain tube and found no water on or near the FC drain tube. When I pulled the RC drain tube from the chassis, water spilled out. I inspected the inside of the tube and found a black rubber cap that goes on a new evaporator suction line, before its installed (photo), that was blocking the water flow from the RC evaporator when it defrosts. Removed the plug and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect refrigerator ice dispenser door not closing properly. Upon further inspection, I tested the ice dispenser and when the door was to close, it remained approximately half way open. I found where the ice door had come loose from the arm. I snapped the door back into place and tested and unit is operating as designed No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator water line cut. Upon further inspection, I found the water dispenser line had been cut at the bottom left hinge area. I removed and replaced the water line and could not test due to unit not connected to a water source. No water leaks observed during service . Job completed."

"Arrived on site to inspect washer issues. Upon further inspection, I found the unit tub full of clothing and water and customer advised it filled then stopped. I removed the control panel and found the lid switch molex was loose. Reconnected the connectors and tested in a spin cycle and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for fresh food evaporator incased in ice. Defrosted evaporator replaced thermistor and fan scroll,changed defrost setting to basic.

"Arrived on site for ice build up. Found large gap on upper liner in freezer,found liner on door warped sagging down preventing door gasket to seal on liner,also found magnet strip on gasket dropped preventing good seal on corner of door seal. Attempted to physically raise door and same issue gasket not reaching metal liner.

Arrived to instal previously diagnosed and ordered part. I removed the broken door assembly and vacuumed the drum and lint filter area to ensure there was no glass debris within the unit. I tested and it operated as designed. No gas leaks detected during service. Part covered due to damage from prior service.

"Arrived on site to test unit for not spinning. Found broken belt. Replaced belt, tested unit, unit now working as designed. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced screen, cup filter, lower spray, owi sensor and dispenser. Tested unit, unit is currently working as designed. No leaks detected. If issue persists recommend replacing sump assembly. Job complete."

Arrived on site to test unit for not draining. Verified drain pump receiving proper voltage but not draining. Found filter screen not clogged. Recommended replacing pump but customer wanted time to think about it.

Arrived onsite for fro MW not operating like it should. Upon inspection I found that the interlock switches were bad. I installed new switchs and tested unit and found unit operating as designed.

"Arrived onsite for a cooktop that continues to klick when lit. Upon inspection I found that this was true, I replaced the spark module after finding that the harness was good. And tested unit and found unit operating as designed. Job complete."

Arrived on site to replace previously diagnosed harness. Found burnt piece was from convection element connection. Found connection a bit loose but crimped down for proper contact. Advised customer to monitor. If issue persists recommend oven sensor and control. Job complete.

Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the overload completely shut off when the unit did attempt to turn on the compressor. Found the compressor extremely hot to touch. Replace the start device and capacitor after attempting to cool down the compressor. Found the compressor is still pulling 5 to 6 amps. Spoke to SWN was advised the issue is with the compressor. Was told the office would order all necessary parts for the sealed system. Please schedule for three hours due to lokring and our 600 service. Please contact customer when parts are made available.; O-emld tckt

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue in town temperatures in both compartments over 50?. Then found the fans in the unit running and running but I found the answer to the compressor between .2.3 A and the pump in the refrigerant to the system inform customer that office we need to reschedule for a salt system repair for the unit once availability of all parts is known. ; ordrng 1 W11369198 (Compressor) and 1 W11357917 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 R600equipment (R600 equipment) and 1 Nitrogenkit (Nitrogen kit) and 1 Cnote (PR to order fittings needed) and 1 Cnote (Needs4 hr repair)

"Arrived on site to insoectmwasher not starting. Upon further inspection, powered the unit on and pressed start and the unit made an odd electrical noise and then shut down. The display was showing a binary code for F7E4 error code. I tilted the unit back and found a black oily substance coming from the capacitor. I advised the customer of my findings and advised I would have to order the part and come back. I am ordering the capacitor and scheduled return service for 06/30/22. Unit left unplugged for safety and no water leaks observed during service.; ordrng 1 W11395618 (Capacitor)"

Arrived on site for fridge having PO error and freezer not cooling. I inspected the unit and work area. I put the unit into a forced defrost. I found the defrost heater coming on. I inspected both evaporators and found them full of ice. I ran the rc and fc fans. I found the fridge throwing the PO during the fc fan running. I gained access to the control and unplugged the fc fan and still found it throwing a PO code. The hv control and fc fan harness will need to be replaced.

"Arrived on site for vent hood intermittently working, and the microwave not heating up. I inspected the unit and work area. I pulled the unit from the cabinet and gained access to the interior. I inspected the blower motor capacitor. I found it reading 2.9 uf when its supposed to read 10uf. I tested the magnetron and found it has shorted to its chassis; ordrng 1 WB27X11079 (Magnetron)"

"Arrived on site for washing machine taking a long time to finish a cycle. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found cold valve one not filling. I ohmed out all 4 valves and found them all in range. I checked voltage to cold valve one when it was being called for and found no voltage, indicating a bad control. Job complete.; ordrng 1 WPW10692383 (Control)"

Arrived on site for an oven that is steaming up the user interface and is causing it to glitch and turn off. Inspected unit and work area. The customer had a pizza cooking prior to arrival so that way we could replicate the issue. Noticed steam going in between the glass of the user interface consul and the consul excepting heat as selections causing it to short circuit. Checked underneath and found part of the consul separating underneath close to the oven. Ordering consul and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11296171 (Console)

"Arrived on site and replaced control board and vent fan and started diagnostic cycle and found wash motor is not running and it is still not getting voltage. Spoke with techline and they said there is either a problem with the wash motor or the harness and that this has caused new control board to fail also. Techline recommended replacing wash motor, harness, and control at the same time. Will need to order another new control board and will also bring control panel.7733960109; ordrng 1 W11416457 (Control panel) and 1 W11410066 (Control board)"

Arrived on site to test unit for unit not starting no power. Test unit and found unit getting 118v to control board but not responding. Replaced ui board test unit and unit still not coming on. Ordering new control board office to reschedule ; ordrng 1 W11462458 (Control board)

"Arrived on site to test unit for not operating correctly, tested unit found melted cam and failed gear case, recommend replacing gear case, cam, shift actuator and control, ordering parts, office to reschedule ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"

"Arrived onsite for Washer Won't Turn On - No Operation . Upon arrival ran diagnostics and got error codes for F2-E1 stuck key, and F7-E1 basket speed fault. Tested unit on auto test and unit would not agitate or spin, getting a humming sound from motor. Inspected the motor and motor is good. Found that the capacitor is bad. Need to order capacitor. Office to reschedule ; ordrng 1 W11158830 (Capacitor)"

Arrived onsite for washer not filling properly. Upon arrival tested unit and found very little water flow into the unit from valve. I was going to do a water pressure test but found it while trying to disconnect the hot water the shut off valve is not working properly. Both fully left and fully right would not shut the water off.

"Arrived on site for a refrigerator making a loud noise. Upon arrival the customer walked me through the issue. They found when opening the left side RC a loud rubbing/rattle noise starts, and the issue has been occurring for a while. I was able to replicate this. I checked temps and found all compartments good. I then put the unit into diagnostics mode and activated all airflow components. I found the noise occurring when the damper was activated indicating a bad damper; ordrng 1 WPW10479155 (Damper)"

"Arrived on site to test unit for not completing cycle, tested unit found spin cycle not engaging and tub over filling with water ordering control and pressure switch, office to get authorization and reschedule ; ordrng 1 DC92-01739A (Main control) and 1 DC96-01703C (Water pressure switch)"

"Arrived on site to test unit for not advancing in cycle, tested unit found shield got bent and fused with the cam, recommend replacing cam and shield on return visit, ordering parts office to reschedule ; ordrng 1 WPW10427633 (Shield)"

Arrived on site for washer needing previously diagnosed parts. Upon arrival reconfirmed issue. Found ACU and motor both incorrect styles needed for repairs within packaging. Will need office to reschedule with customer once availability of new parts is known and can be verified for accuracy.; ordrng 1 W11116592 (Acu (need inspection)) and 1 W10006487 (Motor)

"Arrived onsite for a refrigerator with a no ice and no water dispenser condition. I found the temps correct in both compartments. I found the water reservoir frozen due to air leakage around the fan scroll. Need to replace the evaporator cover, fan scroll, and double up the gaskets between the scroll and air tower. Ordering WPW10387382 evaporator cover, W10394945 Gasket-rear, W10387387 gasket-upper, W10260462 gasket rear, and parts research/fan scroll. Parts number for the fan scroll in service matters does not show as good on Marcone. Office to RS.; ordrng 1 WPW10387382 (COVER-EVAP) and 1 W10394945 (Gasket rear) and 1 W10387387 (Gasket upper) and 1 W10260462 (Gasket-rear) and 1 PartsResearch (W11512827 Fan Scroll)"

Arrived on site to test unit for oven not heating properly. Found broil element receiving proper voltage but bake element voltage is fluctuating from 70vac to 20vac. Recommend replacing control. Found no breaks in harness and continuity was good. Office to reschedule. ; ordrng 1 W11528350 (Control(white))

"Arrived on site to inspect dishwasher creating moisture on countertop. Upon further inspection, the customer had the unit performing a cycle and had approximately 30 mins remaining. I found no moisture on the countertop, but it was warm and when sliding my hand across the area where the customer has been finding moisture, my hand would stick telling me moisture was beginning to form. Using my borescope, I was able to run the scope on the top left side of the unit between the countertop and unit and did not see any signs of moisture and my lens never fogged up (photos). I pulled the unit out and found a small, approximately 3inch in diameter, spot of moisture on the bottom side of the countertop approximately 12-14 inches from the front of the unit. I checked the insulation and torn the unit and found no signs of moisture or any water leaks. Using my multimeter, I placed my thermal lead in between the insulation and dishwasher at the point of moisture and measured temps and got 116 degrees. I contacted techline and spoke to Bruce and provide the previous SR# and advised of my findings. Bruce recommended checking for any water leaks on the tub and if none found, order a Steam Blanket and provided the part number. Bruce advised that all info will be documented to previous SR#7733757174. I am ordering the steam blanket and office to schedule return service. No water leaks observed during service other than moisture under countertop.; ordrng 1 W10896113 (Steam blanket)"

"Arrived on site for a refrigerator drawer freezing in the RC. Upon arrival the customer stated that it was not frost or ice everywhere, but the product in the drawer was just completely frozen. Upon arrival the unit had also been off. I went to put the unit into diagnostics mode and found the UI flashing PS2 and the control lock light flashing. I could not clear the error code nor get the lock off. I checked the switches and found when pressed the lights would shut off. I called techline and spoke to JR and received SR# 7733961946. JR stated PS2 is bottom thermistor shorted. JR recommended replacing both thermistors. While on the phone I was able to get the error to stop flashing shortly, and we verified the fans ran. Once the error began again I could no longer activate any loads.; ordrng 1 WPW10204946 (Thermistor)"

Arrived on site to install previously diagnosed parts. I was still not able to remove washplate nor break it. We will need to return with washplate removal tool. Office to reschedule

Arrived onsite for refrigerator making noise (vibrating noise) unit arrival I found that the unit was not making the noise at this time. I check compressor aria and found nothing out of the ordinary. I leveled unit to see if that would help with the noise. I noticed that t right door gasket was torn so I am ordering it. Office to reschedule. ; ordrng 1 W11456682 (GASKET-DOR)

Arrived onsite to install previously diagnosed parts. Upon installation of new parts and testing I found that the burner would allow too much gas to come out on one side vs the other causing the spark ignitor to burn up. I am ordering 1x back burner and return with the extra ignitor that was sent with me. Office to reschedule.; ordrng 1 WP9758078 (BURNR-OVEN)

"Arrived onsite for a range with a oven door handle that is loose. I tighten up the handle and tested the unit and found the unit operating as designed? Cx informed me that the front 2 burner wont lite properly. I confirmed this and check that both were clean and adjusted properly and found the good. I am ordering burner heads and caps. Office to reschedule.; ordrng 2 W11435630 (Spreader, Flame (Left Front and Right Front))s and 1 W11435570 (CAP-BURNER)"

"Arrived onsite to install previously diagnosed part, upon arrival I installed new control and found no change. I the. Install new module and found no change. Returning with regular.

"Ride on site 10 inspected washer and found power is constantly being sent to the capacitor, but motor is not running. Also found gear case is beginning to leak oil, will need to rebuild washer; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor drive) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W10902814 (Washplate) and 1 W11590868 (Lower harness) and 1 W11481116 (UI encoder) and 1 W11556725 (Control) and 1 W11026785 (Motor)"

Arrived on site to replace previously ordered parts for washer. Upon trying to remove agitator found mounting bolt rusted and rounded out. Repairs cannot be done with out removing agitator

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the ice door, facia heater, and icemaker. Reassemble the unit in the unit began to work and operate as designed. Call complete."

Arrived on site for washer making loud noise during spin. Upon arrival confirmed issue. Found no failures in tub or motor asm but found basket bouncing around and had popped off ACU cover from dampener rods failing . Made repairs then tested unit. Found no noise present and unit functioning as designed. Call complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the refrigerator not defrosting and the drain tubes being clogged, per service bulletin #ASC20171005001, I removed and replaced the drain tubes and using some permagum, I sealed the evap cover. No water leaks observed during service, job completed."

"Arrived on site for refrigerator leaking water from fc. Upon arrival confirmed issue. Upon arrival confirmed issue and customer specified unit was leaking from ice maker as far as they noticed from ice formations coming from under ice maker. Found inlet valve wheezing into ice maker as well as ice maker enamel corrosion occurring in icemaker. Retested unit and found no leaks, over filling, and ice maker working as designed. Informed customer to give unit 24-48 hrs to fill bucket. Call complete"

"Arrived on site for refrigerator making loud noise when ice maker was filled from valve. Upon arrival confirmed issue. Found valve functioning correct during water dispenser from door activation but reverberated excessive noise during ice maker harvest/fill tests plus ice fill cup was frozen over. Called techline and spoke with Rob sr#7733965180.

Arrived on site for fridge leaking water underneath. I inspected the unit and work area. I found the rc floor full of water and ice. I gained access to the drain tubes and found the duck bills clogged. I cleared the duck bills and cut a v into them for better water flow. I steamed out all three drain lines. The drains are now flowing properly.

Arrived on site for washing machine not advancing or draining. I inspected the unit and work area. I preformed a function test and found the lid latch operating. I installed a new lid latch. The unit is working as designed

Arrived on site for cooktop not igniting properly. I inspected the unit and work area. I found the orfices partially restricted. I cleaned the orfices and the igniters. I tested the unit and found it working properly. I advised the customer to us a pipe clearer to clean the orfices once a year to keep them from getting restricted.

"Arrived on site for wall oven sound not working, time skipping. I inspected the unit and work area. I gained access to diagnostics and found no error codes. I found the unit not connected to WiFi or a whirlpool application. I found the unit running an old software version. I advised the customer on how to connect the unit to WiFi and the app. Job complete."

Arrived on site for a dryer thats making noises during operation. Inspected unit and work area. Confirm the customers complaint and found what sounded like a metal on metal screeching. Disassemble the unit and found the idler pulley starting to rust in causing the sound. Replaced either pulley and tested the unit. The unit begin to work as designed with no abnormal sounds present. Call complete.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced Are the vent fan motor, gasket, user interface, console gasket, and console. Reassemble the unit and tested it. The unit began to work and operate as designed. Call complete."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer had the unit unplug prior to arrival and upon plugging the unit and I took a nap drop the compressor. Family unit starting at .187 A and slowly worked its way to .653 A. Let the unit run for several minutes and could not feel any warm air coming through the return line to the compressor and no cool throughout the refrigerator. Spoke to SW and was advised that this would be a sealed system issue. Went to the customer but was unable to find certain parts.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor first and tested the unit. Do you know began to work and operate as designed. Call complete.

"Arrived on site replaced motor , and used pulley and belt from kit . Ran dryer , unit is heating and tumbling normally. No lint build up at time of service. Job complete"

"Arrived on site and inspected Ridgerider and found evaporator its beginning to frost over again. Took pictures. Replaced freezer thermistor and freezer harness. Requested that tenant defrost refrigerator for two days, if issue continues will need to replace control box, heating element, and damper."

"Arrived on site and found customer already has broil element on hand. Removed old Broil element and found it is burnt out on the left hand side. After replacing took one picture of new broil element heating.

"Arrived on site and sound control panel is unresponsive. After replacement dishwasher is running properly and sent a short video to KB/service management, job complete"

Arrived onsite to install previously diagnosed part. Installed new condenser fan. Powered up unit and inspected that the new fan operates. Currently temps are 5 degrees in FC and 42 in RC. Advised customer to give condenser time to cool. Then monitor unit for temperatures. Job complete

"Arrived onsite to fully diagnose washer not completing cycle. Upon arrival put unit in diagnostics and found error codes cleared. Ran individual valve test and was functioning properly. Ran auto test and passed. Contacted office to acquire tenant phone number. Talked with tenant and found Customer getting Sud error code and lots of bubbles in the tub. Found that the customer was using excessive detergent, 2 pods at a time and additional non HE detergent for stain removal. Instructed customer on detergent use. Only one pod is needed per load. Also recommended performing a clean washer cycle either with vinegar or affresh. Reset control and power cycled unit. Customer will follow instructions and monitor . Job complete"

Arrived on site to diagnose a dryer that is not heating. Found 114V from neutral to 1 leg of power but only 32V through the other leg.

"Arrived on site to test unit for not making enough ice, tested unit found that the ice bin is full of ice but frozen together and cant be dispensed, the emitter is reading a full ice bucket and stopping production, cleared all ice buildup, auger is now working properly, unit is running as designed job complete"

Arrived on site to test unit for unit not working. Found unit not starting due to water in the float. Found unit leaning left making unit leak. Found floor tile on left not hitting the units feet but the right feet are on the Tile. Advised customer to level the unit with tile test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite to replace previously diagnosed parts. Replaced failed fill tube and filter door. Tested unit and unit is functioning properly. Job complete.

Arrived on site to replace previously ordered parts for washer. Found debris in drain pump caused pump failure. Replaced drain pump and tested unit. Found all is functioning properly at this time and no other parts were needed. No leaks were found at time of service.

"Arrived on site to replace previously ordered parts for washer. Replaced gearcase, hub and suspension. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."

"Arrived on site for a dishwasher that is flashing an F8 E4 (float switch open) error code. Inspected unit and work area. Confirmed the customers complaint and remove the float switch. Found water inside the float switch area causing the issue. Removed the water and tested the unit. Found the float switch still showing water was still in the tray. Replaced the float switch and tested the unit. The unit began to work as designed with no leaks present during operation. Found no evidence of any leaks of any kind coming from the valve, drain pump, or gaskets, advise the customer it may have been initially caused by an over sudsing issue but did explain the repairs. Whenever user care guide and the unit is now working as designed. Call complete."