Arrived on site for cooktop not allowing front left burner to ignite. Upon arrival and after confirming complaint I found the orfice to. Unnerved clogged with soot and a lot of metal fibers from age built up around sparker causing it to miss fire against cap. After clearing all debris I found full functionality had returned to burner and it was igniting as designed. Call complete.call complete.

Arrived on site for a dryer that?s not heating. Inspected unit and work area. Confirmed customers complaint and checked voltage. Found 120 V coming through the line one circuit but only 4 V coming through the line to circuit. Between line 1 and line 2 I only found 74 bolts present add both the terminal block and the plug. Advise customer to get their electrical supply checked and fixed. Call complete.

"Onsite for fridge UI panel not operating correctly, turning on/off ice makers, changing temps in both compartments, and not shutting off water when dispensing. Ordering UI control, ground wire, and upper UI control JIC. Office to reschedule. AUTHO. ; ordrng 1 WR55X25850 (UI harness ground) and 1 WR55X26258 (UI control) and 1 WR17X25503 (UI cover) and 1 WR55X29507 (Top door control) and 1 AUTHO (AUTHO)"

"Arrived on site for a washing machine that is not finishing cycles. Inspected unit and work area. The customer advised that the issue with the unit going into a pause has stopped but that the unit is not spinning out their clothes properly. Ran the unit through diagnostics and found an F3 E2 (inlet water temperature fault), F5 E1 (lid switch fault/lid is up), and F0 E4 (spin limited by water temperature) error codes. Tested both cold and hot water valves and found hot water coming through the hot water valve and warm water coming through the cold water valve. I did explain to the customer that that is potentially the problem they?re facing with the unit is that they?re cold water valve is not getting cold water. The customer advised that they believe they were still had issues with the unit registering the door latched. I did advise that because I couldn?t replicate it, there?s nothing I could do to check to see which component it was. The customer advised that he would like to replace the main control and latch just in case. Replaced both parts. Call complete."

"Onsite for dishwasher not starting cycle. In diag found F4E3 wash motor not running, F7E1 heater disabled. Wash motor 8.9 ohms. Disconnected motor from control, control is sending 120VAC. Ordering sump and motor assy and control. Need to test voltage to motor under load. Office to reschedule when control is received. ; ordrng 1 W11085683 (Sump and motor assy)"

"Onsite for fridge ice maker not making ice. Ran test 44, displayed 23-Harvesting cycle off, switch faulty or motor. Found wiring harness partially cute near lower FC hinge due to use overtime. Ordering FC door. AUTHO. Office to reschedule.; ordrng 1 LW10728959 (FC door) and 1 AUTHO (AUTHO)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gear case and tested the unit. The unit began to work as designed. Call complete.

Arrived on site for a refrigerator that has a broken handle. Inspected unit and work area. Found one of the handles had lost its grip on the Doris crew. Retightened handle to the door screws and test the unit. The unit is working as designed. Call complete

"Onsite for fridge FC light out. Replaced FC led module. Unit now functioning as designed. Call complete."

Arrived on site for a dryer that?s taking several cycles to dry clothes. Inspected unit and work area. Test of the unit and from the unit heating and tumbling. Used a vent test kit on the dryer and found good airflow. Placed the unit and service diagnostics and found no stored error codes. Found the unit stuck on the steam option and the unit unleveled. Attempted to lower the feet and found the feet completely solidified in place. I did advise the customer to put a board or shim underneath the back feet to allow the dryer to lean forward to slightly to activate there moisture sensors. Removed the steam option off of their normal dryer cycles and informed them of features on the new dryer. Unit is working as designed. Call complete.

Arrived on site for HAS POWER WILL RUN BUT NOT GETTING AN WATER-DOES HAVE STEAM-THINK PUMP ISSUE. Placed in diagnostics and got F4E3 and F7E1. Removed sump and motor and I installed a new sump and motor. Ran diagnostics and cleared error codes. Dishwasher completed all cycles as designed. Heating element came on and water sizzled after cycles completed. No leaks detected. Job completed.

Arrived onsite and repaired oven temp disparity. Calibrated temp up 20 degrees. Unit is now operating as designed.

"Arrived on site to diagnose refrigerator not cooling to temp In freezer compartment nor refrigerator compartment, upon arrival I gained access and took the temp of the fc and found it to be 11? and then the refrigerator and found it at 39?. I gained access to the freezer evap and found a restriction in the unit due to the frost pattern observed. I went through the sealed system checks and found that the unit needs a sealed system replacement, I am ordering the necessary parts and the office will reschedule return service. ; ordrng 1 8201675 (Compressor) and 1 W10913906 (Coupler) and 1 WPW10143759 (Drier) and 1 WPW10205101 (Evap)"

Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the fan working. I put the unit into diagnostics and step 3 I found the UI switching between setting one and two on its own. I inspected the wiring harness at the bottom of the door and I found some of the wiring splitting. I called Techline and spoke to Kathy I advised Kathy of the situation. I received a sr #7731626054. Job complete

"Arrived on site and inspected dryer and found it is not heating. Disassembled dryer and found cut off has failed. Replaced cut off from truck stock and dryer is now heating properly. Recommended to homeowner that vent connection through the exterior wall be replaced the outside is crushed, job complete"

"Arrived on site to replace microwave acu on oven that is having intermittent issues with component activation and random activation of the unit. I called tech line and spoke with Steve, he recommended replacing the microwave ACU, I did so and the issues persisted, I replaced the main ACU and the problem still persists. I am ordering a console due to the original console I replaced still causing intermittent issues to the unit as well as the main harness and latch just in case. Office to reschedule when the part arrives.; ordrng 1 W11297728 (Console) and 1 W11316032 (Main harness) and 1 W10618131 (Latch)"

"Arrived on site. Replaced fresh food evaporator,compressor and 3 way valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good"

Arrived on site to replace tub gasket. Replaced gasket ran unit for 10 minutes no leaks present job complete.

"Arrived onsite for unit not putting in water. Tested the unit in all 3 different diagnostics and unit tested good with no issues. Called tech line to let them know of findings. Said that the customer may have done something they were not supposed to that caused the unit to not put in water. Since there are no issues with the unit. Did not give a recommendation to replace anything at this time. Spoke with Andy, got sr#7731621205. Showed the care taker that was in the home that the unit was filling with water and working properly. No leaks at this time. Job complete"

"Arrived on site for customer complaint of noises and water dripping, found drip was due to possible crack in water line at water valve connector, I cut a small piece off the end of the water line and reconnected, unit tested good. Found noise coming from condenser fan moving air causing tag on power cord to hit the back of he unit."

Arrived onsite and found end cap needed to take care of track issues. Ordering part Unit is now operating as designed.; ordrng 1 WD12X10426 (End cap)

Arrived on site to test unit for frost build up in FC and lights not working in FC and RC. Unit was unplugged and thawed upon arrival. Cycled power and lights were working properly. FC door sealing properly. Found bin was broken preventing door from closing properly causing frost issue and light issue. Needing bin to fix issue. Office to reschedule. ; ordrng 1 WPW10493169 (Freezer bin)

"Arrived on site for a refrigerator with thin ice cube production. Upon arrival the customer stated that it has been working as designed for the last few days. They also let me know that the last tech advised them on not over packing the unit, and since then they have begun to put fewer items in it. Upon further inspection I found the ice bin full. I checked temps and found the RC at 36?F and the FC at 7?F (FC packed causing lack of airflow, which is why we are seeing slightly higher temps, I advised the customer on the implications of blocking airflow. I also found most items pushed all the way back, which is blocking airflow. The customer stated that they often keep the FC packed and very full.) I then put the unit into diagnostics mode and found the IM and IM fill working as designed. I called techline and spoke to Robert and received SR# 7731620946. Robert came to the same conclusion that the lack of airflow in the unit was the issue. He advised this is causing higher temps, and in turn causing thinner ice. I walked the customer through not pushing all of their items to the back of the unit, and on not overloading either. Call complete."

Arrived onsite for the right door falling open when opened at a certain angle. Customer said they thought it stopped at a certain point when opening it.let customer know that the door will kind of fall open because of the weight condiments and jars that are in the door. That the door swinging open will be normal on the right side door. No issues at this time. Job complete

"Arrived on site for a refrigerator still not producing ice. I checked the temps and found the FC at 3?F, the RC at 37?F, and the ice box at 20?F. I then put the unit into diagnostics mode. I found the IM had no stored error codes. I ran test 57 and found the IM harvesting as designed. I ran test 45 for IM fill and found it filling as designed, and I found the IM fan working. I then ran test 15 and found the ice bin read as full even though it was completely empty. I gained access to the emitter and receiver boards and found them getting the correct VDC. This indicates faulty emitter and receiver boards. I am ordering both boards. ; ordrng 1 W10870822 (Receiver Board) and 1 W10898445 (Emitter Board)"

"Arrived on site for a ice machine that was not producing ice. Upon arrival I let the unit harvest. I found the recirculating pump, drain pump, and valve working. I found the unit was not getting a frost pattern though. I gained access to the pumps and found no corrosion on the harness. I gained access to the compressor and found it not running at all. I used a truck stock start device to swap and test if it was a dead compressor or start device. I found the compressor bad. Upon further inspection I also found the grid corroding and would be needing replacement soon.

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that the oven bake setting doesnt work, but the broil does. I removed the bottom panel and tested the bake mode and the ignitor never came on. Tested the ignitor and it shows to be out of range.I removed and replaced the ignitor and retested and the unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site to install previously diagnosed part. Removed failed valve and installed new valve. Tested water at dispenser and water is dispensing as designed. Customer turned on ice maker from UI. no leaks detected. Customer has a LB pamphlet from a previous visit when we repaired their dishwasher.

Arrived on site for WATER DISPENSER NOT WORKING- ISSUE IS WITH THE FILTER DOOR. Found filter housing was not engaging the filter to make a complete seal. Removed filter housing and installed new filter housing. Water dispenser began dispensing ice as designed. No leaks detected. Job completed.

"Arrived on site to install previously diagnosed parts. I installed the new damper, diffuser, and control. The unit began running g as designed. Call complete."

Placed in diagnostics and ran test 44. Ice maker gave three different outcomes. First try gave 23, second test 22, third test 21. Customer stated they found wires broken beneath the freezer door. Took pictures of broken wires for quick pics. This broken harness is the reason Im getting different results each time I run the harvest. Job completed."

Found evaporator cover frosted over. Removed all frost from cover and removed cover. Found entire evaporator and coils frosted over. Used steamer to remove frost. Ran test four and compressor was running as designed. Tested compressor and windings were good. Found UI was faulty causing defrost issue. Ordering new UI and control. Prior visit I replaced the freezer door which had a brand new UI in it. This brand new UI will be replaced with another UI. Also ordering main control to ensure both UI and control need replacement. Most likely it will just need a new UI.; ordrng 1 WPW10758681 (UI) and 1 W11035841 (Main Control)

Arrived on site for Washer not rinsing/spinning on any cycle. Placed in diagnostics and F7E7 came on. Only error code found. Cleared error code. Ran test 3 and found control was faulty and not receiving proper voltage. Removed control and installed new control. Ran calibration and then auto diagnostics. Washer completed all cycles and no error codes came up. Inspected actuator to ensure it was engaged into the splutch cam and it was good. No leaks detected. Job

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the unit control panel not responding and blank. I found the breaker had been tripped and its a GFCI 220V breaker. Cycled power and tested unit and after approximately 3 minutes of baking, the unit tripped the breaker again. I removed the unit from the cabinet and tested voltage to the control while on bake and it is showing 247V. I found the unit is plugged in behind the unit and not hardwired. Unit continued to heat for approximately 10 mins. I found the cord not fully plugged in and plugged it all the way. I placed unit in diagnostics and found error code F6E4. Removed and replaced the main control and retested. Unit is operating as designed. I recommended that the customer have a licensed electrician look at the breaker and plug if the unit continues to trip the breaker. Unit connected to WiFi. Job completed."

"Arrived on site for refrigerator not cooling properly. Upon arrival the customer stated that they units temps on the UI were roughly 20?F off of the actual temps. I checked temps and found the FC at 3?F and theRC at 45?F. I then tried to gain access to the FC evap, but it was to frosted in. I advised the customer in order to further service we will need to let the unit thaw for at least 48 hours before. I am ordering the control and thermistors to return with. Office to reschedule. ; ordrng 1 W11487480 (Control) and 2 Thermistor (Research)s"

"Arrived on site for a dishwasher not running. Upon arrival the customer stated the dishwasher will start a cycle, the UI will flash, and then the cycle would stop. Upon further inspection I found the tub still full of water, and I also found the floater jammed in the raised position. I removed it and then put it back in. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found it running through as designed. I then ran a normal cycle on the unit and found it running as designed. I believe due to the jammed floater, it was causing the unit to read the switch as open and never start. The unit is now working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to inspect range broil not working. Upon further inspection, I tested the broil on low and high settings and the unit operated as designed. When the element cycled off, I opened the door to cool it faster and the element came back on and began to heat again and I could hear the control cycling. I ohmed the broil element and its within range. I advised the customer of my findings. Unit is operating as designed. Job completed."

Arrived on site for a washing machine that was leaking. Upon arrival the customer stated that the install team stated the valve was leaking. I put the unit into diagnostics mode and found stored error codes F8E1 long or no fill. I found this error code was thrown due to the unit being tested without the cold line attached. I tightened the water line connections and tested the unit. I found the unit was incorrectly installed and once adjusted there was no longer a leak. No leak observed at the end of service. Call complete.

"Arrived on site for a dishwasher not draining. Upon arrival the customer stated that the unit will intermittently not drain, and the unit just recently started leaking almost the entire tub onto the ground. Upon further inspection I found the drain hose routed correctly. I then gained access to the bottom of the unit and put it into diagnostics mode. I found stored error codes F6E4 for float switch open. I ran a test cycle three times and could not replicate a no drain or leak issue. I ohmd out the float switch and found it good. I found the customer was on a new water softener system and walked them through proper soap usage. I informed them that the softener can cause the soap to over suds and create this issue. I found no failed at the time of service. Call complete."

"Arrived on site for a dishwasher not filling. Upon arrival the customer stated that the unit would not fill, but they could hear the unit hum. I put the unit into diagnostics mode and found stored error codes F3E3 for thermistor or OWI failure and F4E3 for motor not running. I then ran a test cycle and found the unit not filling, and the motor running. I checked voltage to the valve and found it correct. I then checked the water supply to the dishwasher from under the sink and found no water coming from it. Upon further inspection I found the water line to the dishwasher at the dishwasher valve with a loose fitting as well. I found the unit working as designed and the water supply bad. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and control panel failures, I removed and replaced both parts and tested. Unit is operating as designed. I recommended that the customer connect the unit to WiFi to be able to receive any/all software updates. Job completed."

"Arrived on site and found Icemaker is leaking, there is a frozen water trail leading down to evap drain and drain pan is full under fridge. Recommended replacing Icemaker, Icemaker filled with water and did not see any leaking. Also emptied drain pan under refrigerator requested that customer continue to monitor drain pan to ensure there is no other issue responsible for filling it, job complete."

Onsite for dryer not drum not spinning. Found belt snapped due to pulley wheel being damaged. Replaced belt and idler pulley wheel. Unit now functioning as designed. Call complete.

Arrived on site test unit for unit not washing. Test unit and found dirty sump and float. Cleaned sump and float test unit and unit washing correctly job complete.

"Arrived on site for a range with a light bulb in the oven that exploded. Upon arrival I found the bulb broke all the way down to its housing, and unable to be removed. I removed the socket and found one of the wires disconnected and grounding out. This is most likely what caused the bulb to pop. I replaced the bulb and then tested the unit. The unit is now working as designed. The customer was also worried that in the broiler drawer a tray may be missing. I found that there was no tray for the drawer in the parts break down. I advised the customer of this.

Arrived on site to diagnose a washer that has a broken capacitor. Found wiring connector on cap broken and replaced cap. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to test unit for oven not turning off and bake cycle not working. Test unit and found bad console and bad control board. Broiler working but not bake. ; ordrng 1 5765M451-60 (Console) and 1 WP74008312 (Control board) and 1 WPW10310258 (Bake element)

Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found the water valve not plugged in. I plugged the valve in and ran a diagnostics cycle. I found it working as designed. Job complete.

"Arrived on site to inspect wine cooler temps. Upon further inspection, I tested temps in the upper section=48 degrees & lower section=38 degrees. I found both evap fan motors not on with door closed. Compressor and condenser fan are operating. Cont@ted techline and spoke to Andy and advised of my findings as there are no tech sheets other than the wiring diagram. We checked resistance at both thermistors and voltage at both fans with door closed. Tech support did not have any documentation to compare the readings and recommended replacing both thermistors and fans. I compared my thermistor readings to a chart from Whirlpool and found both thermistors within range. I am ordering the thermistors, both fan motors and the main control. Office to schedule return service. Unit left unplugged for safety.; ordrng 1 W10808108 (Main control) and 1 W11238391 (Thermistor) and 1 W10854409 (Evap fan)"

Arrived onsite and provided instruct on off balance loads. Unit had thrown an f0e9 while washing a light bedding load. Advised customer on sheets and towel loads.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found unit leaked at time of install causing flood switch to trip. Plumber already corrected leak issue and unit is fully operational at this time. No further repairs needed and no leaks were found at time of service.

Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service

Arrived on site for dryer making a noise. I inspected the unit and work area. I gained access to the tension and guide wheels I found the tensioner breaking and both guide wheels not spinning properly. I am ordering the repair kit. ; ordrng 1 4392065 (Repair kit)

"Arrived on site to diagnose water leaking near water filter, upon arriving the customer explained they had replaced the filter and that the unit was leaking near the filter but after reseating the filter twice after some time the leaks stopped, I attempted to replicate the issue and was unable to, I explained to the customer that more than likely the issue was the filter but if it hasnt been leaking since then it should be okay, I explained if we have to come back we will need to replace the reservoir. Job complete."

Arrived on site for washer not spinning load out . Found basket speed error code . Found actuator had slipped out of cam . Replaced actuator . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete

"Arrived on site to inspect range cooktop knobs broken. Upon further inspection, I found the left 2 knobs on the counter with broken stems and 2 right knobs with cracked stems. I replaced all 4 knobs and tested the unit and it is operating as designed. Customer provided a copy of their closing documents for warranty verification. No gas leaks detected during service, job completed."

Arrived onsite and found unit operating with a plugged disposal. Corrected drain function. All checks good. Advised customer on repair.

Arrived onsite for dishwasher leaking . Upon inspection found faulty inlet valve. Replaced valve and tested. No leaks present at this time. Job complete

Arrived on site to test unit for unit sparking. Found shorted capacitor and diode. Replaced both parts test unit and unit test good job complete.

"Arrived on site to diagnose upper rack with rack adjuster issues for the upper rack, I gained access as well as the customer showing me that what holds on the wheels connecting to the track has broken off on each side, I am ordering an additional rack adjuster kit for the left side, and am returning ; ordrng 1 W10712395 (Rack adjuster kit)"

Arrived onsite to replace control. Replaced control. No issues at this time. Job complete

Arrived onsite for the unit not draining. Saw that there was water In the unit. Took out the water and checked the drain motor and found that a piece of glass was stuck causing the drain motor to not drain properly. Removed glass. Tested the unit. Unit tested good. No leaks at this time. Job complete

"Arrived on site for freezing in fresh food section. Removed cover found damper control not closing correctly,replaced damper control,added sealer between gaps,installed insulation around damper control .

Arrived on site and inspected dryer and found everything is working properly except vent hoses are partially crushed behind dryer. Took pictures. Disassemble dent holes and straighten them recommended to homeowner that dryers not be pushed back if possible this is what crushes the vent hose.

Arrived onsite for washer shaking intermittently. Upon inspection i found F8E1 F7E1 and F1E1 stored in the unit. I let the diagnostics cycle run through and it filled and drained as designed. I monitored the spin cycle and found the unit is spinning as designed with no abnormal shaking. I found the customer is on a water softener and the unit is sitting on a pedestal. I noticed some rust on the pedestal which can cause shaking if the pedestal is degrading. I advised the customer that with certain loads and certain materials might soak up water more than others. I didnt notice any issues with the valve but if the unit isnt filling enough or if certain clothes soak up water it could cause shaking if there are dry spots in the clothes. Otherwise the shocks checked good and the tub doesnt have any obvious issues with the bearings. The unit is other wires working as designed at this time and no leaks were detected during time of service.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found very little ice in the bin and unit has been operating for a few days. Unit was in the process of making ice and the sheet was normal. The unit was very warm and compressor extremely hot to touch. Once sheet of ice dropped to the cutter, I found the cutter functioning properly. Placed unit in diagnostics and it is operating as designed. I found the cube size normal so I adjusted to thick. I checked the cabinets around the unit and the venting around the cabinets is good. Condenser fan is operating. Checked incoming water temp and got 83 degrees in the reservoir and 82 degrees at the faucet. Due to the possibility of a floating restriction in the sealed system, I am ordering a sealed system repair. Ordering the compressor, NON-UV drier, access valve, condenser, condenser fan, hot gas valve, and CNOTE-3 HOUR JOB. No water leaks observed during service.; ordrng 1 WPW10605286 (Compressor kit) and 1 WP2313624 (Condenser) and 1 W11123104 (Condenser fan motor) and 1 WPW10534030 (Hot gas valve) and 2 212643 (Permagum)s and 1 WPW10206473 (Coil solenoid) and 1 CNOTE (3 hour job)"

"Arrived on site to test unit for bottom oven door not closing all the way. Found bad hinges, replaced hinges. Test unit and unit test good job complete."

Arrived onsite and found unit operating with failed compressor after overheating from relay failure. Only drawing a half amp.

Arrived onsite and found unit operating with failed fan. Repaired by replacing the fan. Unit is now operating as designed. Advised customer on repair.

Arrived on site to test unit for light not coming on. Replaced light bulb and found socket not getting power from board. Will order new board office to reschedule ; ordrng 1 W10892389 (Control board)

"Onsite for fridge RC not cooling properly, noise from icemaker, and to install previously diagnosed part. RC 38 degrees, FC 5 degrees. Unit was going through defrost when taking temps, then started frost cycle after. All fans running, damper is open and blowing. Noise from icemaker is during fill. I formed customer the noise being heard is the valve opening and water flowing to icemaker. Replaced dispenser due to dispenser door leaking. Unit functioning as designed. Documented with techline online under same SR#. Call complete."

"Arrived on site to diagnose dishwasher not washing dishes or breaking down detergent, upon arrival I put the unit into service diagnostics and found no fault codes, I found that the sump and motor is seized as soon as I put the unit into a cycle and I found that the sump is leaking. I replaced the sump and motor assembly and now the unit is working as designed, no leaks observed.

"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, tested the water dispenser and found it flowing very slow and not filling 8oz as it should. I removed the filter and tested without the filter and not change.. I am ordering the filter head and office to schedule return service due to the availability of the part. No water leaks observed during service.; ordrng 1 WPW10394053 (Filter head)"

Arrived on site to test unit for upper oven bake baffle warped not locking in place. Will order new baffle office to reschedule ; ordrng 1 WPW10292551 (Oven cover)

"Arrived on site to diagnose refrigerator with no cool in the refrigerator compartment and the freezer compartment upon gaining access to the service diagnostics I checked the thermistors and verified functionality, I verified functionality of all of the fans, when checking the compressor I found that the compressor is not running, i replaced the inverter and now the unit is operating properly as designed, I advised the customer that the unit will take some time to reach desired temp. Job complete."

"Arrived on site to diagnose dishwasher leaking, upon removing the outer door frame and running the unit in a service diagnostics cycle I found that the unit is leaking out of the front due to a defective lower spray arm.; ordrng 1 W10849471 (Lower spray arm)"

Arrived onsite for unit not heating. Tested the unit. Unit did not heat. Upon further investigation. Found that the magnetron was bad and capacitor and diode all needed to be replaced. Replaced parts. Tested the unit and unit started heating. No issues at this time. Job complete.

"Arrived on site to diagnose a broken washer lid, upon arrival I found that the units lid and left hinge need to be replaced,, I instructed that the customer could reach out to whirlpool and see about a parts and labor concession due to the cost ratio of the lid to the unit, I am ordering the hinge and awaiting the lid, office to reschedule return service when the parts arrive..; ordrng 1 W11401116 (Hinge)"

Arrived on site for buttons getting stuck. I inspected the unit and work area. I found all the buttons getting stuck and pointed up wards instead of level. I adjust the control so the buttons are level and found the lower setting button no staying on when activated. I am ordering the control. All offer buttons work an no longer get stuck. The office will reschedule when we have an eta on the part. Job complete.; ordrng 1 W10851619 (Control)

Arrived on site to install new door gasket. Installed new door gasket and made sure it was molded and formed to door. Verified good seal. Unit working as designed. Call complete.

"Arrived on site , replaced rack wheels . Will need to reorder stops . Customer had just finished washing a load . Didnt find any soap left on dishes. Did find water on bottom if coffee cup that had a rim . Call to set return No water leaks detected. ; ordrng 2 WPW10082861 (Stops)s"

Arrived on job to replace previously diagnosed part. Installed new magnetron and test. Test failed the wave guide is damaged.

Arrived on site to install previous diagnose parts. I gained access to the main control and blower motor. I replaced both. I powered the unit on for 5 minuets. I powered the unit off and installed a new UI. I reinstalled the unit into the cabinet and tested the unit. I put it through a bake cycle and found it preheating to 350 with no issues. Job complete.

Arrived on site and inspected washer and didnt find any saved error codes, found four coins in between agitator edge and basket. Washer is not level and feet cannot be adjusted due to installation. There is an alcove that makes the washer unaccessible. Ran all spin cycles and did not hear any excessive noise. Ran both agitations with water in the basket and did not hear any excessive noise here either. Also could not inspect Gearcase assembly due to installation. No water leaks from connections at time of service, job complete."

"Arrived on site to replace damaged tub, while replacing tub and removing the tracks, the left side track on the middle shelf broke. Ordering new track, tub was installed. ; ordrng 1 W11441109 (Track)"

Arrived on job to replace previously diagnosed part. After replacement test operation. Oven heating properly.

Arrived on job for complaints of leaks. Found the dispenser cause of leaking. . ; ordrng 1 WPW10172154 (dispenser) and 1 WPW10187307 (dispenser)

"Arrived on site and inspected dishwasher not drying. Ran diagnostics test mode and unit filled, washed, drained and heated. Customers complaint was the rinse aid was leaving blue streaks on the white tub. Diagnostics mode reset the control. I also advised the customer on purging the hot water before starting the unit to ensure the unit water temperatures are proper cleaning. Job complete"

Arrived on site to test unit for leaking. Was unable to replicate issue. But bleach dispenser did have rust build up around it and water staining was present on cabinet around dispenser. Replaced bleach dispenser as a precautionary. Tested unit and still no leak presenting itself. No leaks detected. Job complete.

Arrived on site and inspected dishwasher issues. Complaint was some dishes were rusting. Found no error codes in diagnostics test mode. Let it run through the diagnostics cycle and advised the customer on proper detergent and purging of the hot water. Customer satisfied with the tutorial. Job complete

"Arrived on site to inspect unit for not cooling normally, upon inspection found the unit was working normally and compressor was working. Customer did not need the start device. Complete"

"Arrived on site to inspect unit for not cooling fridge, upon inspection found the return and airflow vents clogged with ice, cleared all ice and checked functions. All functions returned. Complete"

Arrived on site to test unit for leaking. Found drain pump leaking. Removed drain pump and gasket was good. Pump is leaking internally. Needing drain pump to fix issue. Office to reschedule. ; ordrng 1 W10876537 (Drain pump)

Arrived on site and inspected dryer burning smell. I ran a cycle and checked temperatures inside and at the outside ventilation system and got 160 degrees. Customers concern is the smell. I explained the operation and duties of the dryer. The smell of heat is completely natural with all dryers. There was no grounded element. The unit is operating as designed. Job complete

"Arrived onsite for potential range gas leak. Upon arrival turned gas on and allowed gas to fill unit. Proceeded with inspection. Used digital tester and liquid leak detector to check connections from incoming line, gas valve, regulator, connections at cooktop and bake components. Could not detect any leaks at this time. Called safety team for documentation SR#7731589516. Job complete"

Arrived onsite to replace previously diagnosed parts. Replaced adjuster kit. Tested unit and unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments at 60+ degrees. When I went to test the compressor, I found, at the back of the unit on the right side, a void in insulation spot that had been previously patched but there was a hole in the cabinet from it rusting out. I advised the customer that the unit needs a sealed system

Arrived onsite for unit not heating. Tested the unit and unit would not heat. Checked voltage going to the valve and only got 90v. Ordered a new control and igniter just incase. Rescheduled with customer. ; ordrng 1 139013700 (ignitor) and 1 5304513049 (CONTROL)

"Arrived on site and inspected refrigerator and found ice buildup on the bottom of the freezer, remove rear cover panel and found evaporator drain is clogged by debris. If there is ice in the freezer evaporator drain attempting to remove evaporator cover will damage it. Recommend it to homeowner that refrigerator be completely defrosted for two days to remove ice in freezer drain.