Arrived on site for a refrigerator that has an a line doors. Inspected unit and work area. Found the issue with the unit is that the flooring underneath the refrigerator is unlevel causing the doors not to align properly. Adjusted the feet to where the doors were aligned but the unit would not rock. Tested the unit and the unit is working as designed. Customer advised they were having issues with her icemaker spitting out small and large cubes. Tested the unit and found very minimal water pressure coming to the icemaker. Checked the water dispenser and found the same issue with water flow. The customer had another filter so we swapped out the filter and water back in flow through as designed. I did advise the customer that they just needed to replace the water filter. The unit is not working as designed. Call complete.

Arrived on site for washer not complete the cycle. I inspected the unit and work Area. I gained access to the gearcase and found the cam bolt loose. I applied loctite and secured the cam properly. I calibrated the unit and ran a diagnostics cycle. I found it working as designed. Job complete.

Arrived on site to I stall previous diagnosed part. I gained access to the capacitor and verified it is out of range. I replaced the capacitor and ran a diagnostic cycle. The unit is now working as designed job complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit still smelling like burnt. I inspected the unit and found the odor coming from the motor. I replaced the motor and advised customer to give it a couple of weeks for the smell to go away from the washer. Unit is now operating as designed and no leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the gasket on the left door for the ice maker had came off. I re-installed the gasket in place and replaced the water filter that customer provided. Unit is operating as designed and no leaks where observed during service. Job completed."

Arrived on site for washer showing f5. Upon arrival confirmed complaint and found f5E2 in diagnostics. Found ACU sending correct voltage but lidlock was internally failing. Replaced lidlock and found unit had full functionality restored call complete

"Arrived on site to inspect dryer shutting off too soon and clothes not drying. Upon further inspection, i tested the airflow using my vent test kit and the unit passed both tests. I tested the unit on the customer setting of Normal/Medium heat. While testing, I rubbed my fingers across the sensors and found the heat was not coming on as it should. Using a wet rag, I tested the sensors again and got the same results. I found the eco boost selection was on. Turned the eco boost off and retested and found the heat would turn on more frequently but would not stay on for very long. I removed the front panel and tested the coils and found them out of range. Removed and replaced the coils and retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site to replace compressor for refrigerator. Replaced compressor and filter drier and followed r600 procedures for vacuum and charging. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and found customer is experiencing intermittent water dispenser operation. Found styrofoam evaporator cover in fresh food section has an airgap causing cold air to reach water reservoir lines and freeze them. Added permagum to fill in gaps and this should prevent reservoir from freezing, job complete"

"Arrived on site and replaced heating element per service pointer W11540964, job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear a metal clanking noise. When I stopped the unit, I could hear the blower wheel moving when it should have stopped with the drum. I disassembled the it and found the blower wheel broken free from its axle and the exhaust pipe loose. I removed and replaced the blower wheel and tightened the exhaust pipe and reassembled. Retested and unit is operating as designed. No lint observed during service, job completed."

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue. Recovered refrigerant and installed drier and compressor and access valve. Pulled vac and recharged system with 41g of refrigerant. Found no leaks and unit running as designed. Informed cust9mer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite for a dryer to replace the previous diagnosed parts. I confirmed the heater was open. I replaced the heater and tested the dryer. All is working as designed. Call complete.

"Arrived onsite for a no heat dryer. I found everything functioning except the heat. I found the heater open and the cabinet full of lint. I replaced the heater, vacuumed out the chassis and tested the dryer. All is working as designed. Call complete."

Arrived onsite and found the unit operating with failed airway frozen return. Thawed the return to restore cooling function. Advised that this can be symptomatic of control failure and formed before the control was replaced. Cleared the ice. Unit is now operating as designed. All checks good. No charge. call back

Arrived on site for oven not heating . Found switch on regulator was in off position. Flipped to on and oven fired right up. Ran preheat.No gas leaks detected. Job complete

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit though diagnostics and found an F8 E1 (low/no water detected during fill) error code. Ran the unit through a fill test on both valves. Found the cold water valve not letting water through properly. Replaced the water valve with a truck stock water valve (W11210463). Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W11210463 (Valve) from stock

Arrived on site for a washing machine that will not drain. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Ran the unit through a diagnostic test and found the unit working an operating as designed and draining out at the end of the cycle. Advise the customer that I could not find any issue with the washer and that their issue may be with the drain inside of the home(as this service was done at RAC). The unit is working as designed. Call complete.

Arrived on site for refrigerator making loud noise with frost build up. Upon arrival customer stated frost issue was mostly gone. After further examination I found the ice maker fan in fc still has some frost build up from prior issue that hadnt fully evaporated. Removed ice and found noise gone. Call complete

Arrived onsite for burner not igniting. On inspection the burner will not ignite. Took the burner head off in readjusted the burner plate. Reinstalled the burner and tested the unit. The unit is operating as designed and no gas leaks detected during service.

Arrived onsite for washer not draining. On inspection found that the belt had come off the pulley and the pulley shield was on the ground with the belt laying in the pulley shield. The bolts for the shield were not to be found anywhere. Reinstalled the belt and the shield and ran unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.

Arrived on site for a Built-in refrigerator that has malfunctioning LEDs. Upon arrival I found that there where LEDs out in the unit. I replaced the LEDs and found that the unit is now operating as designed. Job complete.

Arrived onsite for range with error code and bake function not operating. Upon arrival inspected unit. On arrival display showed F9. Referenced tech sheet and no code exists. Power cycled unit and tested. Once power was restored console was fully responsive. Ran bake cycle at 350 degrees and unit heated without error. Unit is now functioning properly. Customer will monitor. Job complete

"Arrived onsite for washer with error code. Upon arrival inspected unit. Put unit in diagnostics and found stored error codes for overload, motor unable to reach rpm, tachometer missing or wrong signal, open motor circuit. Ran test cycle and found unit not switching between agitate and spin. Inspected underneath unit and found failed actuator. Used truck stock actuator W10913953. Replaced actuator and tested. Unit is now functioning properly. Job complete."

Arrived on site to diagnose washer with issues closing lid. Found lid was broken at hinges due to cracked plastic. Replaced lid with new. Tested and verified all working properly. Call complete.

"Arrived on site to diagnose refrigerator not making any ice. Examined unit and found a lot of frost / ice buildup around the icemaker and bucket. Removed bucket and icemaker cover. Found ice wedged around the icemaker, keeping it from harvesting. Found fill tube slightly deformed, causing water to miss some of the tray. Heated and repaired fill tube. Unit filling as designed. Call complete."

"Arrived on site to diagnose range that is not igniting for bake cycle on left side oven. Tested unit and observed igniter. Found igniter was not sparking at all, but you could hear the unit spark. Checked wiring and found the cable for the left side igniter was never plugged in from factory. Connected igniter wiring and verified all working as designed. Call complete."

"Arts to instal previously diagnosed and ordered parts. I removed and replaced the failed compressor and installed the drier and service port. I vacuumed the system to 310 microns and then allowed the unit to sit for an additional 15 minutes. I charged with the MFG prescribed refrigerant charge and tested. Operational test good, no leaks observed during service."

"WTW5015LW0 Arrived to inspect unit not working. I entered service test mode and found 9-1, 9-9, 8-1 stored and cleared for testing. The drain pump woul rain, but it was very sluggish. I removed and replaced the pump and the unit resumed all normal functions. Operational test good, no leaks observed during service."

"KRFF507HPS03 Arrived to inspect no cool. I found a leak within the sealed system in the lower unit area and I removed and replaced the compressor and associated parts. I vacuumed the system to 380 microns and then monitored for an additional 15 minutes. Holding vacuum, I charged with the MFG prescribed amount of refrigerant and tested. The ice maker housing require adjustment and after correcting, the ice bin gasket sealed as designed. Operational test good, no leaks observed during service."

Arrived on site to test unit for door not closing. Test unit and found loose switch holders. Secured switch holder test unit and unit test good job complete

Arrived on site to test unit for unit sparking. Test unit and found damaged cover plate. Replaced plate. test unit and unit test good job complete

"Arrived on site to test unit for control board and ui not working. Test unit and ui not responding, replaced control board .Test unit and unit test good job complete.

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

Arrived on site to diagnose a refrigerator that is not stopping ice production. Found bail arm fell off icemaker and reinstalled arm. All is working properly at this time and no leaks were found at time of service

Arrived on site to test unit for not cooling. Found compressor running and pulling .5amps. No frost pattern on evap. Recommend sealed system repair. Customer stated they would like to think about repair.

"Arrived on site for fridge leaking . Found drain tube clogged with debris. Cleaned out tube ,resealed with permagum . No other water leaks detected at time of service. Job complete."

"Arrived onsite for not drying properly. Upon arrival ran diagnostics and got error codes F4-E3 motor not running , F 7-E1 no heat. Ran automatic manic test and wash motor energizes but does not operate. Found screen and filter completely blocked up. Also found element is in bad shape. Need to replace sump and motor, filter, screen and element.

"Arrived onsite for blinking, Error Step F1 EO Oven not working.upon arrival unit has error code F1-E0 control failure. Removed rear panel Uploaded pictures on Sd. There is no repair that can be made under warranty. Job complete"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was leaking water from freezer. Found that the drain was clogged and not draining to drip pan. Used my steamer to remove ice on drip tray in freezer and removed all the ice. I gained access to the drain tube and clean it out. Unit is now operating as designed.

"Arrived for site for dryer, inspected unit and work area. Customers complaint was unit nit heating. Inspected and found bad venting and not heating. I gain access to the heating element and found it open. I also removed the drum and found lint build up. I use my shop vac to clean all lint and installed new heating element. Tested unit and unit is now operating as designed, job completed.

Arrived onsite and found unit with f2e1 error code. But fully operating at time of service. Provided customer instruct on operation and care best practices. Cleared error code and tested function. All checks good.

Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water dripped out. I checked the ice bin and found the cubes getting small. I pulled the unit out onto my floor protector and tested the valve. When I pulled the unit out, I found insulation at the top left corner of the back panel (photo). I advised the customer of my findings. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging.

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

Arrived on site to test unit for unit not heating. Test unit and found opened TOD. Replaced TOD test unit and unit test good job complete.

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm the customers complaint and found evidence of a defrost issue in the freezer section. Ran through diagnostics and found the defrost by metal open. Did find the evaporator fan and compressor running. Disassemble the freezer section and found the heater measuring 30.8 ohms of resistance indicating the heater was good. I advised the customer that I would recommend both the control and evaporator harness for repair. Replaced the freezer evaporator fan assembly and main control and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to replace the disposal. I inspected the unit and work area. I installed the new disposal. I ran water through it and tested the disposal switch. I found the unit working with no leaks. Job complete.

"Arrived on site for washer, inspected unit and work area. Customer complaint was 5d error code still coming up. I tested unit and found that the tub bearing is also needed to be replace

"Arrived on site to inspect oven temps. Upon further inspection, the customer advised that their food was burning on the top rack and the temps werent correct inside. They advised they placed a dial type thermometer inside and it never reached preheat temp so they calibrated the unit 30 degrees. I advised the customer that the manufacturer does not approve the dial type as it cannot keep up with temperature fluctuations and wont give accurate temps readings. I went into the settings and changed calibration back to 0 degrees. I placed the unit in diagnostics and checked error codes and found F6E6. Cleared the code and following the tech sheet tested the continuity between P1 and J4 and P1-1 and P1-2 and got good continuity. I removed and replaced the main control and tested temps. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 416. Next five readings were 337, 391, 330, 379, 338 for an average temp of 355 degrees. I made recommendations to the customer of waiting approximately 15-20 mins after preheat to place food inside. Job completed."

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested airflow to the unit using my dryer vent test kit and the frost two tests with the vent hose attached, failed. I removed the vent tube at the back and retested and the unit passed. I disassembled the unit and tested the element, cutoff and thermostat and found the element and thermostat bad. I removed and replaced the element assembly and cleaned the unit (before & after photos) and reassembled the unit. Tested and the unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics and tested and found the error OE. Also found the tub full of water. I advanced through testing and when the drain pump came on I could hear it rattling badly. I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected washer and found gear case is failing. After replacement ran test 51 to ensure correct operation, job complete"

"Arrived on site to inspect wall oven error codes. Upon further inspection, I turned the unit on and immediately F2E1 came on the display. I cycled power at the breaker and placed the unit in diagnostics showing the error code. Cleared the code and tested the components. All components operated as designed. I cancelled diagnostics and tested the unit on normal Bale mode and the unit operated as designed. When I searched the control panel, I found its out of stock with no ETA at this time. I advised the customer of my findings and recommended they contact the manufacturer to get the control panel. I provided the part number for the panel.

Arrived on site for dryer not turning on/heating. Upon arrival confirmed issue. Found all hardware on dryer working within specs. Found 120v from L1-neutral and L2-neutral but found between 1-14v between L1&2. Found issue with faulty breaker and instructed cust9mer they would need to resolve the failure. Dryer working as designed. Call complete

Arrived onsite for a dryer that runs but does not heat. I tested the dryer and found the heater open and lint build up in the dryer. . I replaced the heater and removed all the lint. I tested the dryer and found it working as designed. Call complete.

"Arrived onsite for a washer not filling correctly and displaying an slow fill message. I checked stored error codes and found an F8E1, F3E2, F0E3, & F2E1. I tested the fill valve and found power to the cold side and it not opening. I found the hot side weeping. I replaced the valve and tested the washer. The washer is working as designed. There were no water leaks present at the time of service. Call complete.

Arrived on site for dryer not heating . Checked and breaker was not tripped . Found outlet dropping one leg of power when power cord is twisted . Recommended customer have outlet and breaker checked . Job complete

"Arrived on site for a dishwasher that has a broken heater. Inspected unit and work area. Did confirm the customers complaint and found the heater started to separate in the middle. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete."

"Arrive on site for a wash that will not respond to touch. Upon arriving the customer inform us that this happened after a power outage in the area. We the put unit into diagnostics mode and found no codes and was able to run a full diagnostics cycle. The we ran the unit in quick wash and found the unit operating as designed. We the advised the customer that if this Situation should arise again that they should try doing a hard reset by Unplugging, or turning the unit off at the breaker and waiting for Add to power all the way down and then turn it back on again and test. Job completed

Arrived onsite for previously diagnosed part. Installed the new switch according to SP W10365444. Once switch was installed the unit was making a jack hammer noise. I found that the power switch was wired backwards. Flipped the wires in retested the unit and it is operating as designed.

"Arrived onsite for a dryer that is not heating. Upon inspection I found that the cutoff thermistor and the thermal fuse showing open. I replaced both and tested unit and found that nothing changed I tested the voltage and found that the was only 120vac at the wall. I went to check the breaker and found that they where not labeled, I then advised the customer to have to figure out with breaker the unit is on and have it reset for her. Job complete."

"Arrived on site to follow up on ice machine with low ice production. Examined unit and watched a slab drop. Slab was fairly thin and not full on the edges. When I watched the unit fill, I noticed a super slow trickling fill. Removed filter and fill was not improved. Recommended we replace valve, Replaced valve and verified reservoir is filling. Customer advised to get and run ice machine cleaner to remove scale on chill plate.

"Arrived on site to diagnose refrigerator with lights out in FC. Found top most module failed. Found unit falls under service pointer W11606409, which calls to replace all LED modules in the unit. Performed service pointer and swapped all modules with the updated part kit. Unit working as designed."

"Arrived on site to diagnose refrigerator that is losing cooling in RC and freezer. Evaporator cover is frozen over again. Ran diagnostic and verified bimetal is showing as closed. Tested defrost circuit at control and found voltage will go if defrost is forced. Thermistor testing good, circuit testing good. Unit control not triggering defrost cycle. Replaced control and programmed for unit. Advised customer on how to defrost unit to remove buildup. Call complete."

Arrived onsite for turns off in the middle of a cycle control panel Every Cycle. Upon arrival test polarity and is good at block. UI is responding to commands. Test unit and basket stopped turning abruptly. Heard blower bind up in rear of unit. Removed back panel to inspect blower. Found blower is crooked and banged up. Inspected motor and found front mount of motor has failed causing motor to sit crooked and loose. Need to replace motor and blower. Ordering motor and blower. Office to reschedule ; ordrng 1 WP694089 (Blower) and 1 279827 (Motor)

"Arrived on site for washing machine making a grinding noise. I inspected the unit and work area. I gained access to the gear case and found it leaking oil, I found the slide damaged, I replaced the slide and ran the unit in a high speed spin for several minuets. I gained access to the stator and found it scolding hot to the touch. The oil has penetrated the coils on the starptor and causing it to heat up. I found the unit not leveled properly. I leveled the unit and still found the basket leaning to one side. I am ordering a stator, and suspension and returning with the gear case for replacement. The office will reschedule.; ordrng 1 W11400156 (Suspension) and 1 W11195971 (Stator) and 1 Autho (Autho)"

"Arrived onsite for a refrigerator that is not cooling at all. Upon arrival I found that the compressor would kick on and the off Immediately. And Cycle like this the Entire time I was there. I ohmed out the windings and Found them within spec. Ive been installed in on good inverter confirm the same issue. I contacted SM team team and told them of my findings and was advised to order a seal system. I am ordering and sealed system, nitrogen, compressor , access valve , dye drier, R600. Office to reschedule; ordrng 1 W11578031 (Compressor) and 1 Dyedrier (Drye drier) and 1 Accessvalve (Acces valve) and 1 Sealedsystemr600 (Sealed system r600) and 1 Nitrogen (Nitrogen)"

"Arrived onsite for a top mount refrigerator that is no cooling at all. Upon arrival I found that the compressor was cycling on and off and when it kicked on it made a loud buzzing noise. I performed a amp test on the unit and found it pulling 12amps and the shut off. I tested unit with a known good start device and found no change. I am ordering. nitrogen, compressor , access valve , dye drier, R600 , evap and lokring kit. Office to reschedule. ; ordrng 1 W11370574 (COMPRESSOR) and 1 W11368877 (EVAPORATOR) and 1 Sealedsystemr600 (Sealed system r600) and 1 Accessvalve (Access valve) and 1 Dyedrier (Dye drier) and 1 Lokringkit (Lokring kit)"

Arrived on site for washer not completing cycles. Upon arrival confirmed issue but found no errors in diagnostics. Found control working but clutch was intermittently completing agitation/spin transition. Replaced clutch and slide and got same results. Found intermittent connections within wiring. Will need office to reschedule once availability of harness is known.; ordrng 1 W11130936 (Harness main)

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed up until the agitation/spin cycles and the unit began to make a loud rattling/groaning noise. I tilted the unit back and found gearcase oil on the rotor and all four panels (photo). Also found the rotor bolt missing (photo). I removed the rotor and found gearcase oil on the slider and clutch. I provided photos for the customer and advised the gearcase, slider & clutch would need to be replaced to complete the repair. Customer advised that another company had been out back in 2021 and replaced the same parts. I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts once they arrive. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived onsite for washer making noise. On inspection found the belt had fallen off. Once the shield was removed found that the nut for the pulley was lose from the factory. The shield was damaged by the belt coming off. Replaced the clutch and the belt and ordering a new pulley shield W11409708. No water leaks detected during service. ; ordrng 1 W11409708 (Pulley shield)

Arrived onsite for a washer making a grinding noise. I checked stored error codes and got an F1E2 motor control fault. I ran the auto diagnostics cycle and found the unit working properly all the way thru agitation but when it went into the spin cycle the control just shut off and the door unlocked. I ran manual diagnostics and when putting the unit in the spin cycle the motor would just hum and get hot. I tested the capacitor and it tested good at 45mf. I tested the motor windings and both showed 7.5 ohms and out of range. I suspect the metal grinding noise sound the customer described was from a failing triac on the control but I cannot duplicate the noise at this time. Need to replace the motor and the control. Ordering W11498190 control and W11497303 motor. RS for Thu 1/12.; ordrng 1 W11497303 (Motor) and 1 W11498190 (Control) and 1 W11428524 (Capacitor)

Arrived on site to test unit for oven not working. Test unit and found broiler element and bake element turning on when baking. Found shorted control board ordering new board office to reschedule. ; ordrng 1 W11594224 (Control board)

"Arrived on site to test unit for excessive shaking. Found belt slipping in cam. No signs of gearcase failure. Found unit balanced and leveled. Spun washer with tub half full of water and no issues. Recommend replacing suspension, cam and belt. Office to reschedule. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam)"

"Arrived on site with PR and determined leak to be from the dispenser housing. Unit will require new valves and updated dispenser assembly to repair. Advised customer. PER EXCEPTIONALLY SMALL CLEARANCE and tight closet 2 man required DZ and WP ONLY. Also will require an oven dolly with wooden support. OFFICE TO COORDINATE AND RESCHEDULE ; O-emld tckt , states that autho needed"

Arrived on site for refrigerator door inspected unit and work area. Replaced door and found scratch on door again. Will have to reorder the door and reschedule when available. No leaks where observed during service. ; ordrng 1 13107887SQ (Right door)

"Arrived on site to test unit for LF error. Ran diagnostics and found valves are not opening properly. Also found gearcase has failed, latch not locking/unlocking properly. Recommend replacing housing/valves, gearcase, slider, latch and control. Needing autho and office to reschedule. Ordering agitator as a precautionary. ; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"

"Arrived on site to diagnose a microwave that isn't heating. Found parts replaced on last trip faulty. Inspected wave guide and found no signs of arcing. Mag, inverter, and upper quartz cover to be replaced. Office to set return appointment. ; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 1 W10915651 (Cover)"

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the unit seems to leak from the left front part of the washer and is intermittent but they are having to put towels underneath the washer to catch the excess water. Checked underneath the unit and did confirm the customers complaint. Found a service pointer referencing the issue (W11651001). For the service pointer, it advises to replace the tub ring with an updated to bring. Ordering the part but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11590590 (Tub Ring)"

Arrived onsite and found motor wire harness loose and disconnected in the control. Reset and secured connection. Unit motor function does not work. Control damaged in box and will need to be reordered to complete the repair. ; ordrng 1 W11549931 (Control)

Arrived on site for washer ruining articles being washed. Upon arrival confirmed issue p. Found no errors or hardware failures externally. Found small chips and dings within scatterered areas of tub causing snagging laundry and leading to tears. Will need office to reschedule for 2 man job +2hr repair once availability of tub is known.; ordrng 1 W10921993 (Tub) and 1 Cnote (Needs two man 2 hr job)

Arrived onsite for ice dispenser failure and found coupling sheared in half. Ordering coupling to repair. All other mechanical features seem to be operating as designed. Returning Friday due to customer scheduling preference. ; ordrng 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11202789 (Motor)

Arrived on site for for dishwasher still leaking . Found new seal had failed . Reordering part . Call to set return ; ordrng 2 5304500204 (Door gasket)s

"Arrived onsite for a dishwasher that is not going into wash. Upon inspection I found that the unit flashed code f9e1. And f8e6. And I also found that the unit seemed to be filling slowly.I am ordering the sensor, inlet valve and return with Sump&motor, ui and control, i reschedules for the 01/10/23; ordrng 1 W11434044 (Inlet valve) and 1 W11410464 (SENSOR)"

"Arrived on site for a garage refrigerator that is having door gasket issues. Upon inspection I found that the gasket was not sealing. I replaced it and found that it was sealing better but still there where gaps and leaks. Upon further inspection I found to the door hing was bent and missing a screw and the door may have gotten warped. I am ordering the door, hinges, screws and another gasket. Office is to reschedule.; ordrng 1 W11233211 (Door) and 1 W11102846 (GASKET-DOR) and 1 W11102844 (HINGE-DOOR) and 1 WP2261963 (Top hinge) and 3 67006564 (SCREW, SM/HEX)s and 1 WP2314293 (THIMBLE) and 1 WP487576 (WASHER) and 1 W10574325 (HINGE-PIN)"

"Spoke with customer in regards to failure from microwave oven combo. Incomplete model was issued with service request. Customer explained they were having issues with the light going off, unit cutting off early, and other times does not fully heat food. Failures all appear to be related to the microwave interlock wiring, and door is having issues fully depressing the right side interlock. Requesting autho from ext warranty to replace inner door, interlocks, microwave control, light socket, hinges to fully resolve interlock and operational failure. Ordering parts and autho request. Office to schedule with approval and parts. ; ordrng 1 W11600214 (Inner Door) and 1 W11033422 (Interlock Harness) and 1 W11325787 (Microwave Control) and 1 WPW10490593 (Lamp Housing) and 2 W10874474 (Door Hinge)s, states that autho needed"

"Arrived on site for no ice. Ran diagnostics optics passed,icebox fan passed error code E5 defective thermistor ordering a new icemaker. ; ordrng 1 W11579560 (Icemaker)"

"Arrived onsite for washer leaking. Upon arrival inspected unit. Found valve fractured. Fracture occurred under console and fried the main board. Replaced valve and board . Tried calibration and unit was not responding correctly. Called tech line for assistance. Spoke to Nate SR#7735439234. Unit kept giving F2E3 switch mismatch . Tech notified that this is a UI issue which on this model is integrated into the control. Tech recommended replacing board again due to faulty replacement. Ordering board. Also ordering upper harness, switches and panel.; ordrng 1 W11498797 (Control) and 1 W10694685 (Upper harness) and 1 WPW10285512 (4 position 3rd switch) and 1 WPW10285511 (2 position 4th switch) and 1 WPW10285517 (3 position 1st switch) and 1 WPW10285518 (5 position 2nd switch) and 1 W11236321 (Panel)"

Arrived on site for no cool. Powered unit on compressor making loud noise then shutting off diagnosed a defective compressor ordering updated compressor r600a unit with copper lines. ; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 2hrs (2 hrs) and 1 R600 (R600)

"Arrived on site and found previous technician meant to order encoder, Will re-order correct part.; ordrng 1 W11481116 (Encoder)"

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the fill line on the refrigerator not long enough to pull the refrigerator out from the cabinet and there was not a tee valve installed at the front of the refrigerator to shut the water off so the customer had to cut the water off to the home to remove the refrigerator. I found a lot of trash in the line and cleared it out. The customer went and picked up a tee valve at Lowes while I was clearing the lines and I installed the tee so the customer could turn the water on to the home. I replaced the filter per techlines recommendation and I replaced the smart valve due to all the debris that came out of the lines. I suspect the valve of not closing properly sometimes due to the debris. I pushed the unit back in the cabinet and when I went to set the legs on the left side the rear adjusted broke and the front adjuster stripped. The left support will need to be replaced. Ordering W10860229 support & 2 man call. Office to RS.; ordrng 1 W10860229 (Support)

"Arrived on site to diagnose refrigerator that was not cooling. Examined unit and found compressor was off at time of arrival, temp warning triggered. Requesting autho from ext warranty. Pictures in SD. ; O-emld tckt"

"Arrived on site to diagnose washer that is not spinning / belt slipping. Examined unit and found hub failing and basket is wobbling on the gearcase shaft. Customer said belt was slipping and making noise as well. Advised we need to replace the belt, cam, and hub to resolve. Attempted to remove the agitator and found it fused onto the gearcase shaft, could not remove without cutting the agitator off. Customer will replace unit since we need to use force/destroy the agitator to get to the hub due to being rusted on. Call complete."

"Arrived on site for dishwasher not draining . Checked disposal and didnt find any debris in drain motor . Found drain tube clogged .

"Arrived on site for for tenant smelling gas from dryer . Checked connections and no leaks detected. Air flow meter and running temp checks showing air flow restriction. Recommendation is to have vents cleaned . This is a tenent/ landlord situation . Unable to contact landlord . Did advise tenent about vents and not to use dryer to possible damage to unit and or possible fire hazard . Unit May need general maintenance such as rollers ,drum seals . Unit is very loud . Talked to SP. ,she will reach out to customer about billing info .

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E5 (shifter fault) and F8 E1 (low/no water detected during fill) error codes. I ran the unit through an auto test and found the cold water valve pulling in very little water and found the unit having a hard time shifting between agitation and spin. Found when the unit was draining that the unit was siphoning water back in due to a closed drain. Advise the customer to get away from the closed drain and quoted the customer for the cold water valve and actuator.Ordering the water valve and will return with the shifter.

Arrived onsite for washer leaking. On inspection found the hose from the back of soap dispenser to the tub has a whole in it. I taped the hose up to slow the leak down. There is a leak during service. Customer knows about the leak. ordrng 1 4738ER1004B (Hose)

"Arrived onsite for Ice maker not working. On inspection found E2 error when running test 56. Tried to send IM back to home position. Customer was saying her ice was frozen. Took temps in FC it was 35? the RC was 44?. Found no ice buildup in the FC or RC , tested the thermistor they tested good. Called talked with Chase, going Oder a sealed system to fix the issue. No water leaks detected during service. ordrng 1 W11492867 (Rc evap) and 1 W10832994 (Compressor) and 1 W10758093 (Condenser) and 1 WPW10626970 (Tube) and 1 WPW10143759 (Drier) and 1 WPW10608485 (FC evap) and 1 W11575003 (Valve)"