Near Austin, TX 78717
Lou
Job Details: 04/24/2019
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not turning off. Upon further inspection, I turned the unit dial to timed dry and immediately, I could hear the timer making a loud noise. I turned the unit on with the door open and holding the door switch closed and found the element glowing in the back of the drum and after a few minutes, the timer had not advanced. When I pulled the console to inspect the timer, I found the timer extremely hot to the touch. I removed and replaced the timer and tested on fluff air no heat for approximately five minutes and the timer advanced and then the unit stopped when the timer reached off position. No lint observed during service, job completed."
Near Austin, TX 78748
Robert
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived to replace control found we will also need harness . Test with and without new control to see if needed. ; ordrng 1 W11170612 (HARNESS )
Near Austin, TX 78728
Lou
Job Details: 04/24/2019
OVEN WHIRLPOOL WFC310S0ES3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control, rear door latch assembly, and oven light. Tested the unit and it operated as designed. Job completed."
Near Belton, TX 76513
Joel G.
Job Details: 04/24/2019
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to install parts ordered by previous tech. Ran diags and all checked out fine. Sensors passed and temp reached at least 4.5 degs when compressor and condenser fan came on, hot gas came on and went above 12 degs. Ran a normal cycle and found that ice didn’t form all the way so when hot gas came on, most of it just melted. Evap plate is smooth and customer has just ran a cleaner brought when they noticed issues with it. Main board isn’t communicating with sensor and pump to give it enough time to form ice. Customer took the ice machine out herself and will put back also; ordrng 1 W10908287 (pump) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for refrigerator with no light. Tested and inspected unit and found issues with switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Near Bastrop, TX 78602
Steve C.
Job Details: 04/24/2019
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit is not working. Customer advised on time cycle the timer will not advance and will have to manually turn the knob to turn it off. Tested the unit and found the timer is defective. Replace the timer and tested the unit. Unit works properly and advise customer to clean the air vents every six months.
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for customer complaint of unit not working, found faulty door lock in diagnostic mode. Ordering lock.ordrng 1 WPW10443885 (door lock)"
Near Austin, TX 78751
Joseph C.
Job Details: 04/24/2019
WASHER MAYTAG MHW3505FW1 "Arrived on site for “water leaking below” complaint. Inspected unit and found bellow with gaps missing from lower lip. Removed and replaced bellow. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Near Leander, TX 78641
James
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. I found that the door was hitting on left side of tub and not allowing door to close. Leveled unit and tested. Unit tests good. Job complete
Near Kyle, TX 78640
Kevin
Job Details: 04/24/2019
DRYER WHIRLPOOL NED4655EW "arrived on site and found power at terminal block is incorrect L1 to ground is 120V, L2 to ground is 120V but L1 to L2 is 0 not 240. An electrician will be needed to correct power. Spoke with home owner at 512-969-8275, and recommended an electrician be contacted. No lint build up at time of service job complete"
Near , TX 78653
Steve C.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site to replace the slides on the freezer rails due to the door not closing in the freezer. Replace the slides and added adhesive on the freezer liner. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Near Cedar Park, TX 78613
James
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and found freezer door not shutting. I found the door gasket not making proper contact along the bottom near left side. Removed door and found a ice cream container lid had fallen down between door and lower bin causing air leak. Removed all ice and defrosted small ice build up from evaporator and tested. Unit tests good. Job complete
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/24/2019
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site for customer complaint of rust on door, ordering door. ; ordrng 1 W11243152 (DOOR)"
Near Austin, TX 78733
Scott
Job Details: 04/24/2019
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site replaced upper trim on door . No gas leaks detected at time of service . Job complete.
Near Georgetown, TX 78633
Arthur B.
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived onsite for dishwasher door falling when open. Found door friction pads warn. Removed and replaced friction pads. Reassembled. Door now stays open and does not fall as intended. No other issues found. All water connections were dry at time of service.
Near Austin, TX 78748
Robert
Job Details: 04/24/2019
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of leaks. Found small hole in bellow. Replaced bellow and test.
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
ICE MACHINE JENN-AIR JIM159XYCX0 "Arrived on site for customer complaint of mold, instructed customer to clean on a regular basis, unit tested good."
Near Georgetown, TX 78633
Arthur B.
Job Details: 04/24/2019
RANGE WHIRLPOOL WFG540H0ES1 "Arrived onsite for customer complaint of gas range oven not heating properly. When arrived, customer had range preheated to 350F. Verified temperature to +/- 10F. Advised unit is within tolerance. Customer was using metal thermometer. No other issues found. No gas leaks detected at time of service."
Near Austin, TX 78759
Tyler B.
Job Details: 04/24/2019
WASHER MAYTAG MVWB835DC4 "Arrived on site for unit not turning on, found console was not responding, replaced console and tested good with no leaks on site"
Near Austin, TX 78732
Paul
Job Details: 04/24/2019
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite for the dishwasher with the control panel not responding. I found no voltage to the machine. The unit is on a wall switch and it is on. Ms stated they turned the circuit breaker off and on and it was not tripped. I advised the customer to call an electrician. Call complete.
Near Temple, TX 76502
Joel G.
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on site for the microwave not coming on. Found a shorted control board. Replaced and microwave still didn’t turn on. Found no voltage at the control board. 20 amp fuse is closed. Found interlock switches shorted, replaced, same issue. No VAC between Bn-wh at the brd. Ordering filter brd, mag therm and cavity therm.. ; ordrng 1 W10269232 (thermostat) and 1 W10422269 (filter) and 1 W10832024 (thrmst-fix)"
Near Marble Falls, TX 78654
Jonathan
Job Details: 04/24/2019
DRYER WHIRLPOOL WED9550WL1 "Arrived on site for dryer not heating. Per diagnostics and cycled dryer, found no heat. Gained access to element and fuses. Found major lint buildup and found heating element opened. Tested all other fuses. . Customer approved estimate. Removed lint buildup and failed element. Installed new element and tested unit. All tested good. Spoke with customer on air flow.
Near Marble Falls, TX 78654
Cliff
Job Details: 04/24/2019
REFRIGERATOR GE DFE28JSKBSS Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found indoor control board on top of the left side or received or not powering fill line water heater causing line to freeze over. Also noted air leak and ice build up around ice box door seal. Icebox door and control board will both need to be replaced to complete repairs. Icebox door does not show available and will need to be researched. Will bring both water valves with me on return visit in case needed.; ordrng 1 CNOTES (RESEARCH NEEDED FOR ICE BOX DOOR) and 1 WR55X29507 (IN DOOR CONTROL) and 1 WR78X25914 (ICE BOX DOOR)
Near Austin, TX 78702
Leonardo
Job Details: 04/24/2019
OVEN WHIRLPOOL KSDG950ESS1 Arrived on site to replace fan. Replaced fan checked all connections and test unit and unit heating to 350 job complete. Also found white wire coming off to fan to be loose. Secured white wire and unit working correctly.
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
MICROWAVE JENN-AIR JMC2127WS00 Arrived on site to install previously diagnosed part. Upon arrival found door defective. Called CS and was instructed to order 2 doors. .; ordrng 2 W10737653 (DOOR )s
Near Georgetown, TX 78633
Arthur B.
Job Details: 04/24/2019
WASHER SAMSUNG WA422PRHDWR/AA01 "Arrived onsite for customer complaint of top load washer getting “DC” error before spin cycle. Upon inspection, found tub bouncing irratically. Found suspension warn. P&L are follows; DC97-16350C (Damper)x4
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/24/2019
COOKTOP KITCHENAID KGCU462VSS02 Arrived on site for cooktop who’s burners would not stop sparking. The Mrs. customer and I used the cooktop boiling water etc. and could not get the unit to do anything wrong. All operations are normal.
Near Spicewood, TX 78669
Luis
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL GX5FHDVY010 "Arrived on site for water leaking. Diagnosed frozen drain will need updated drain kit. Installed updated drain kit,cleared ice from drain checked water flow,water draining correctly.
Near Paige, TX 78659
Steve C.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to replace the evaporator cover due to excess of frost buildup in the refrigerator cover evaporator. Replace the evaporator cover and advise customer to wait 24 hours for the unit to start cooling and freezing. All water connections were dry at the time of service. Job complete.
Near Temple, TX 76502
Joel G.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install part ordered by previous tech. Verified operation and verified no water leaks at time of svc call. No water hooked up to unit.
Near Austin, TX 78704
Wesley
Job Details: 04/24/2019
OVEN WHIRLPOOL WOD97EC0HZ00 Arrived on site and found unit operating with timer issue. Replaced unit UI control touch panel. All checks good. Unit is now operating as designed.
Near Round Rock, TX 78681
Lou
Job Details: 04/24/2019
DISHWASHER GE GDF630PSMOSS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the door latch and tested and the unit still does not start. When pressing the start button it only beeps. I tried to cancel the cycle by pressing and holding the start button and it only beeps. I am ordering the UI panel and main control. Due to not being able to find a parts diagram or tech sheet, office will need to schedule return service. No water leaks observed during service.; ordrng 1 WD21X24804 (MACHINE CONTROL) and 1 WD21X24823 (CONFIGURED UI CONTROL) and 1 WD34X24466 (PANEL CONTROL ASM SS)"
Near Woodway, TX 76712
Al
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW8500DC4 Arrived to inspect washer noise during spin cycle.Diagnostic tested the unit and discovered the drain hose has a syphoning boot on it. I removed the boot and now unit works as designed.
Near Austin, TX 78732
Luis
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for faulty controls. Installed new main control and ui control powered u it on ran diagnostics all test passed unit powered on. Checked freezer door seal good,gasket sealing correctly around cabinet."
Near Austin, TX 78704
Wesley
Job Details: 04/24/2019
DRYER WHIRLPOOL WED75HEFW1 Arrived onnsite and repaired no heat dryer by checking breaker and finding faulty breaker not connecting for proper voltage. Temporarily corrected and advised that an electrician will be needed in future
Near Austin, TX 78749
Luis
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for noise issue. Ran diagnostics tested freezer and fresh food fan good no odd noise. Ran test 5 for compressor ramp up and ramp down no odd noise. Ran test 4. All of test 4 passed no odd noise.
Near Austin, TX 78728
Lou
Job Details: 04/24/2019
DISHWASHER SAMSUNG DW80H9930US "arrived on site to inspect dishwasher error code. Found the unit unplugged, so I plugged it back in and turned the unit on and allowed it to operate for approximately 30 minutes and found no error codes ad no leaks. The customer advised that the unit was showing error code LE (leaking). I attempted to remove the unit from its place and found that the space was too tight and there is a piece of wood used to mount the unit to the counter top that will need to be removed before I can proceed. I advised the customer of this and asked that they have it removed and call us back so I can come and service the unit. No water leaks observed during service, job completed."
Near Round Rock, TX 78665
Andy
Job Details: 04/24/2019
RANGE KITCHENAID KSGG700ESS0 Arrived on site for range control panel malfunction. Tested and inspected unit and found issues with control panel. Ordering and will need authorization. Office to schedule. No gas leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10547096 (PANEL CONTROL ) and 1 W10814133 (BEZEL-KNOB )
Near West Lake Hills, TX 78746
Scott
Job Details: 04/24/2019
WASHER WHIRLPOOL MHW8200FW0 Arrived on site for wet clothes at end of cycle . Ran diagnostics no error codes . Checked wl switch all checked normal . Went over soap and loads with customer and she is loading accordingly and proper soap. Didn’t detected any unbalanced load during diagnostics . Replaced ACU according to service pointer . Ran diagnostics and unit tested normal . No water leaks detected at time of service . Job complete .
Near Austin, TX 78734
Paul
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher leaking from underneath. I found the tub leaking at the rear on a seam. Need to replace the tub to complete service. Ordering c-notes & WPW10681506 TUB-DISHWR.; ordrng 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WPW10681506 (TUB-DISHWR)
Near Cedar Park, TX 78613
James
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW7340XW2 "Arrived on site and tested operation. I found the bearings have failed and the suspension is fatigued as well. Unit will need new bearing kit installed and new suspension to repair. Repair will require 2 hours to complete; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (2 HOURS) and 1 W10247710 (washer,suspension)"
Near Briarcliff, TX 78669
Brandon
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, I found faulty ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78703
Wesley
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site and found unit large bottom spinner had popped off and melted. Unit was cleaned and still being run. Ordering correct spinner to repair, and returning with element just in case. ; ordrng 1 W10860176 (arm-spray)"
Near Austin, TX 78745
Scott
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for leaking washer . Checked all connections and hoses , all dry . Ran diagnostic got 7-1 ,2-1,0-5 errors . Ran wash cycle and all checked normal , no leaks detected . Fill tub manually 3/4 of the way, and drained . All hoses and connections were dry . Could not duplicate leaks or flooding at time of service . Job complete."
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW5000DW1 Arrived-on site for-unit that was not starting for customer. Found the start button was not always engaging start up. Replaced and calibrated control. Operations are now normal. All water connections are dry.
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for range bottom drawer hard to open. Tested and inspected unit and found drawer glide improperly installed. Removed and reinstalled properly. Tested unit and all operations are normal.
Near Austin, TX 78731
Tyler B.
Job Details: 04/24/2019
DRYER MAYTAG MEDC465HW0 "Arrived on site for unit not spinning , found fuse blown, replaced and tested good, advised customer to get vent cleaned."
Near Leander, TX 78641
James
Job Details: 04/24/2019
DRYER MAYTAG MEDX655DW1 Arrived on site and tested operation. Customer stated the unit would run for 10-15 minutes then cut off and take up to 2 hours before they could restart the cycle. Ran unit to test operation and found that after 20 minutes with a load and on no heat the motor began making a loud grinding noise then stopped. Unit will need new motor to repair. I will also order the blower due to it being seized to motor shaft; ordrng 1 279827 (motor) and 1 WP694089 (wheel)
Near Austin, TX 78704
Leonardo
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced board test unit and unit test good light turning on and off.
Near Austin, TX 78756
Scott
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTE104DWH0 Arrived on site for poor washing . Found weak wash motor . Ran diagnostics no error codes . Replaced sump and motor ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete .
Near Kyle, TX 78640
Robert
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of no ice found deli drawer and control wet and corrosion will need to replace drawer and control. Left control unplugged. Office to schedule when door is in.; ordrng 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Near Austin, TX 78745
Leonardo
Job Details: 04/24/2019
RANGE KITCHENAID KFGG500ESS2 Arrived on site to replace valve. Replaced valve and found unit working but ignitor not igniting all the time. Replaced dis board test unit and unit test good unit heating to 350. Test light switch and found gray wire was not connected to light switch. Secured connection and test unit and unit test good.
Near Rogers, TX 76569
Joel G.
Job Details: 04/24/2019
OVEN MAYTAG MER8700DS1 "Arrived on site for oven not reaching temp. Found an open bake element, replaced and verified temps. Verified operation."
Near Austin, TX 78749
Luis
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF302EBS00 Arrived on site for shelf issues. Found crisper shelf missing support bracket ordering new support bracket. ; ordrng 1 WP12227303WD (BRACE)
Near Georgetown, TX 78626
Arthur B.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Arrived onsite for customer complaint of water puddling on top shelf of RC section on top mount refrigerator. Upon inspection, it was found small amount of moisture. Advised customer was excess from defrosting drain channel from prior tech. No other issues found. All water connections were dry at time of service."
Near Georgetown, TX 78633
Arthur B.
Job Details: 04/24/2019
REFRIGERATOR GE GSE26HSECHSS Arrived onsite for customer complaint of SxS refrigerator not making ice nor dispensing ice. Removed bucket and found auger broken inside bucket. Also found icemaker make ice as intended. Ordering ice bucket. R/S for Friday 4/26. All water connections were dry at time of service.; ordrng 1 WR17X12138 (bucket & auger asm)
Near Rogers, TX 76569
Joel G.
Job Details: 04/24/2019
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Found open hi limit thermostat. Replaced and verified proper cycling temps. Informed customer to get venting system cleaned before using dryer and informed them of regular venting cleaning and fire hazards.
Near Austin, TX 78703
Leonardo
Job Details: 04/24/2019
TRASH COMPACTOR JENN-AIR TC707S3 Arrived on site to test unit for unit not working. Test unit and found power switch spring had come of track not allowing the power switch to make contact. Secured spring test unit and unit test good.
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of unit not filling with water properly, found faulty water valve, I replaced valve, unit tested good.
Near Austin, TX 78749
Robert
Job Details: 04/24/2019
DISHWASHER MAYTAG MDB8959SAB0 Arrived on job for complaints of buttons not working. Found the console will need to be replaced. . After replacement test operation. No leaks detected at time of service
Near Lorena, TX 76655
Al
Job Details: 04/24/2019
WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE
Near Georgetown, TX 78633
Lou
Job Details: 04/24/2019
REFRIGERATOR AMANA AFF2534FEW "Arrived on site to inspect refrigerator making humming noise. Upon further inspection, I placed the unit in diagnostics and tested the fans and all sounded good except for the damper. When testing the damper, when it opened it make a loud rattling noise and the customer identified the noise.. I am ordering the damper and. Scheduled return service No water leaks observed during service.; ordrng 1 WPW10196393 (damper control assy)"
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, as well as signs of door being open while unit was running. I instructed customer to defrost unit. Tested good."
Near Austin, TX 78745
Scott
Job Details: 04/24/2019
DRYER AMANA NED4655EW1 "Arrived on site for not drying , taking multi cycles to dry and lint building up on clothes .Unit is heating up properly ran air flow test and found massive air flow restriction . Recommended to had customer contact apt office to get vents cleaned out . No lint build up at time at service . Job complete ."
Near Cedar Park, TX 78613
Lou
Job Details: 04/24/2019
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer door not closing. Upon further inspection, I found that the door catch was broken. I removed and replaced the catch and tested the door and it closes/latches as designed. No lint observed during service, job completed."
Near Austin, TX 78737
Luis
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit replaced defective defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie. Secured cover with 4 screws powered unit on checked air flow good
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Near Killeen, TX 76542
Arthur B.
Job Details: 04/24/2019
FREEZER GE GFE28HSHGSS Arrived onsite to install FC icemaker from prior tech’s diagnosis. Removed an replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Near Marble Falls, TX 78654
Cliff
Job Details: 04/24/2019
DRYER WHIRLPOOL WED8620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found Motor vibrating abnormally. Install damper pad on motor mounting assembly and tested unit. Found all is functioning properly at this time.
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced fresh food thermistor harness diagnosed on previous visit, refrigerator has started cooling requested that customer monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
Near Leander, TX 78641
James
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW7040DW0 Arrived on site and tested operation. I found hot water valve stuck open allowing water to slowly run into unit when not in use. I found both supply valves to be leaking and instructed customer of issue. Installed new valve from housing and tested for leaks. Unit tests good. Job complete. Water valves at wall are turned off due to them leaking.
Near Georgetown, TX 78633
James
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. I found a loud humm from high voltage system and no operation from magnetron. Uninstalled unit and tested components and found that mag has failed. Installed new mag cap and diode and tested operation. Unit working properly. Job complete
Near Smithville, TX 78957
Steve C.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for the unit is not working properly. Tested the unit in diagnostics and received error codes F8e3 overflow,and F7e5 shifter.
Near Marble Falls, TX 78654
Cliff
Job Details: 04/24/2019
DRYER MAYTAG MGDB835DW4 arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found rollers for unit worn out. Replaced for rollers and idler pulley as they come as a set. Tested unit and found all is functioning properly at this time
Near Georgetown, TX 78628
Thomas L.
Job Details: 04/24/2019
REFRIGERATOR GE ZFSB23DXCSS Removed and replaced failed compressor inverter. Compressor now started and can hear for refrigerant flowing. Customer will need to allow ample time for unit to reach normal operating temperatures
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/24/2019
RANGE KITCHENAID KGCU462VSS02 arrived on site for two burners not igniting. It turns out that the real complaint is the unit was shipped without 2 drip pans part number W10250473. Instructed customer missing parts must go through homebuilder. Our office will contact home builders office to inform them of situation.Fred.
Near Austin, TX 78738
Paul
Job Details: 04/24/2019
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave that was giving an F2E1 error message. I found the panel displaying the F2E1 error. I found none of the buttons responding on the panel, it would just beep when a button was pressed. I did a power reset to the microwave, erased the error codes, and tested the unit. The unit is working as designed. Call complete."
Near Pflugerville, TX 78660
Andy
Job Details: 04/24/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and now only agitator works and agitator alone spins in spin cycle. Needs cam assembly, control and suspension rods. Authorization needed. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10721967 (CAM ASSEMBLY ) and 1 W10902814 (WASH PLATE ) and 1 W10913953 (ACTUATOR ) and 1 W11116592 (CONTROL )"
Near Austin, TX 78737
Robert
Job Details: 04/24/2019
RANGE KITCHENAID KSGG700ESS1 Arrived on job for complaints of left front burner not working. Found the spark model not working on one outlet. Replaced model and test.
Near New Braunfels, TX 78130
Kevin
Job Details: 04/24/2019
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site and found right front switch has failed, replaced switch and connector end. Element is now operating properly. Job complete."
Near Marble Falls, TX 78654
Jonathan
Job Details: 04/24/2019
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to junction box. Tested voltage to control and found within range. Disconnected UI and tested control. Found failed control. Removed failed control and installed. Found same results. Unplugged UI and no response from control. Tested loads on door switch, drain pump, wash motor and OWI. All within range. Removed UI and installed new for testing, same results. Will need to replace control and plug each component up individual to found failure. Requesting to return with 2 controls Incase one fails. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 2 W10866116 (CONTROL)s"
Near Waco, TX 76710
Al
Job Details: 04/24/2019
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
ICE MACHINE WHIRLPOOL KUIX305ESS1 " Arrived on site for no ice production found water level sensor harness isn’t making a good connection. Replaced recirculating pump, After correcting it is operating properly, no further repair is needed, no water leaks detected at time of service, job complete."
Near Austin, TX 78738
Paul
Job Details: 04/24/2019
WASHER WHIRLPOOL MHW5500FC1 Arrived onsite for the washer leaking again. I found the hot water fill hose leaking at the fill valve. I tried flipping the hose washer but it still leaks thru the hose nipple (see pic). The hose is defective and needs to be replaced. I explained to the customer that the machine is not leaking and advised the customer to call the installer to get the hose changed. Call complete.
Near Hutto, TX 78634
Andy
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRS325SDHBO1 "Arrived on site for refrigerator slow ice production and only making crushed ice. Tested and inspected unit and found ice not being able to produce due to being jammed with ice cube, and ice only dispensing crushed ice due to failed ice container. Cleared jammed ice and removed failed ice container and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Near Austin, TX 78746
Luis
Job Details: 04/24/2019
FREEZER KITCHENAID KBSD602ESS00 Arrived on site for rust and ice build up in freezer. Opened freezer door found ice forming and rust on roof of freezer. Diagnosed air leaking between plastic outside liner and where metal liner meet inside freezer. Pushed on plastic liner rust water leaking from inside liner. Called tech support per tech support air leak in liner and not repairable. Customer to contact customer service filE
Near , TX 78633
Thomas L.
Job Details: 04/24/2019
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for light flickering during operation. Found that the secondary switch was beginning to fail. Removed and replaced interlocks. All operations are normal.
Near Austin, TX 78750
Tyler B.
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site for unit giving f-51 error, ran unit and found excessive noise from bearing in unit, also found motor position sensor has failed, also found unit filling slowly and would need valves.
Near Bastrop, TX 78602
Steve C.
Job Details: 04/24/2019
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for the unit is not making coffee. Tested the unit and the unit will display adjust fine coffee And nothing will come out. Called Whirlpool Andy And advice to replace the infusion and heater. Will also order the grinder due to the display error. Office will need to reschedule the customer due to xpart.; ordrng 1 W10661793 (heater) and 1 W10661796 (grinder) and 1 W10661810 (infusion)
Near New Braunfels, TX 78132
Kevin
Job Details: 04/24/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced evaporator fan/harness recommended for fresh food evaporator frosting over. Refrigerator will take 18 to 24 hours to cool down properly. No water leaks from connections at time of service, job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer com paint chip on cabinet, ordering cabinet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10677266 (cabinet)"
Near Sunset Valley, TX 78745
Leonardo
Job Details: 04/24/2019
OVEN KITCHENAID KOSE500ESS02 Arrived on site to test unit for unit not heating to temp. Test unit and found unit temp off set unit to 350 and unit only getting to 308. Replaced sensor test unit by heating to 350 and unit getting to 354 job complete. Showed customer how to do a calibration if needed.
Near Waco, TX 76711
Al
Job Details: 04/24/2019
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
Near Leander, TX 78641
Jonathan
Job Details: 04/24/2019
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for washer making noises when in spin cycle. Customer stated that is sounded like coins in washer,. Performed diagnostics mode and ran manual spin mode, no abnormal sounds. Disassembled unit to gain access to tub. Found objects under wash basket (see SD-QuickPic). Assembled unit and tested. All tested good, no water leaks present."
Near Austin, TX 78724
Leonardo
Job Details: 04/24/2019
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace glass door. Replaced glass test unit and unit test good no damaged found on new glass door.
Near Austin, TX 78721
Joseph C.
Job Details: 04/24/2019
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “light bulb not coming on” complaint. Inspected unit and found internal bulb blown. Removed and replaced bulb.
Near Kyle, TX 78640
Kevin
Job Details: 04/24/2019
WASHER MAYTAG MVWX655DW1 Arrived on site and set washer into diagnostic cycle and found during agitation and spin wash plate is moving properly but tub is not. Removed wash plate and inspected tub and found hub is broken. Replaced hub and wash plate and washer is now operating correctly. No water leaks detected at time of service
Near Austin, TX 78756
Wesley
Job Details: 04/24/2019
WASHER WHIRLPOOL WGT3300XQ2 Arrived on site and quoted for gearcase overhaul. Customer declined offer and no concession available per CS.
Near Georgetown, TX 78633
Thomas L.
Job Details: 04/24/2019
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for water building up in the floor of the fresh food section under the pantry drawer. I poured water in the drain pan and it did not drain from the fresh food section drain to the pan by the compressor. Inspected drain line at compressor and found it was plugged. This plug caused the fresh food section water to back up and it also caused the fresh food section drain line to freeze. This drain line is the wall and will need to be manually defrosted.
Near Austin, TX 78723
Joseph C.
Job Details: 04/24/2019
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for “fresh foods area has foods freezing in it” complaint. Inspected unit and found rc thermistor failing. Removed and replaced icemaker harness. Manually force icemaker fill. Unit is performing as designed. No leaks detected, at time of service."