Service History 722 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Kyle, TX 78640

Robert

Job Details: 04/09/2021

Arrived on job for complaints of no power. Removed top to access control no green light on control. Unplugged for reset and still no light. Checked voltage at j9 black and j8 white 120vac. Will need control. ; ordrng 1 W11491458 (CONTROL )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near New Braunfels, TX 78132

Andrew

Job Details: 04/09/2021

"Arrived on site to test unit for ice maker broken. Found ice maker lever was broken. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Austin, TX 78746

Kevin

Job Details: 04/09/2021

"Arrived on site , disconnected refrigerator from outlet and replaced UI/control board kit recommended by tech line on previous visit. After we connecting power to refrigerator water will now dispense out of diagnostic cycle. Ran test 45 again to ensure water line 2 icemaker did not freeze over again. Also ran test 15 to ensure ice level sensor is working properly. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Georgetown, TX 78626

Tommy

Job Details: 04/09/2021

Arrived onsite for stopper had falling off and customer needing help cleaning filter. Upon arrival showed customer how to remove filter and placed stopper back on unit to keep upper rack in place. Tested unit is now operating as designed Job completed.

We serviced a

MAYTAG WASHER

Model MTW5830TW0

Near San Marcos, TX 78666

Andrew

Job Details: 04/09/2021

Arrived on site to test unit for leak and excessive shaking. Found water was leaking because tub was tilted. Tub was tilted because suspension plate is missing retaining pins. Was unableto find retaining pins. Need parts research for suspension plate retaining pins.; ordrng 1 PARTSRESEARCH (RETAINING PINS)

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Austin, TX 78727

David Z

Job Details: 04/09/2021

"Arrived on site to diagnose washer that was not spinning. Diagnosed unit and found gearcase had leaked oil all over.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60FXSS5

Near Leander, TX 78641

Justin

Job Details: 04/09/2021

"Arrived on site for a dishwasher with the upper rack falling off. Upon further inspection I found the left adjuster broken.I installed the adjuster and the unit is now working as designed.

We serviced a

KENMORE WASHER

Model NTW4516FW3

Near Kempner, TX 76539

Job Details: 04/09/2021

We serviced a

GE REFRIGERATOR

Model GSE25ESHBSS

Near Leander, TX 78641

Kayman

Job Details: 04/09/2021

Arrived onsite to install previously diagnosed parts. I installed the filter head and tested the unit with the filter installed. The unit is dispensing water and working as designed at this time. No leaks detected during time of service. Job complete.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Andice, TX 78628

Tommy

Job Details: 04/09/2021

"Arrived onsite for washer making loud noise when filling. Upon arrival found unit valve was opening and closing intermittently as well as hot was connected to cold and cold to hot. Replaced valve and put hoses back properly, tested unit. Unit is now operating as designed. Job Completed."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Round Rock, TX 78681

Jimmy J.

Job Details: 04/09/2021

"Arrived on site to install previously diagnosed part. Once control was installed I placed in diagnostics to start a manual cycle to get the washer to drain the standing water inside washer. Drain pump did not respond. Placed on cold water cycle to ensure the washer would respond and cold water began to fill. Stopped cycle to place in calibration for new control and the washer would not respond. Tested lid latch and pump at the control and both were getting good voltage. Tried placing in auto diagnostics and washer would not respond. Called for tech support and DS and CS agreed the drain pump was faulty based on how the washer was not responding. Will return with pump, control, lid latch, and UI to complete the repair. The pump and another new control should correct the issue with the washer not responding the way it is. Returning with lid latch and UI just in case. I used my wet vac to remove the standing water inside the washer. ; ordrng 1 W11394572 (Latch) and 1 W11413337 (Console UI)"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Rogers, TX 76569

Tyler

Job Details: 04/09/2021

Arrived on site for dryer not heating. Upon arrival I found an f4e4 error indicating a l2 line power issue. I also disassembled dryer and found the high limit cut off and thermal fuse not ohming out correctly. I replaced both fuses and also checked outlet. Found outlet was bouncing between 3 and 240 v. After repair I recommended customer to get an electrician out to verify integrity of outlet. Call complete

We serviced a

GE WASHER

Model WBSR3140D0WW

Near Harker Heights, TX 76548

Wesley

Job Details: 04/09/2021

Arrived onsite and installed the new motor. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Austin, TX 78745

Richard

Job Details: 04/09/2021

Arrived onsite for the washer making a noise. Found that the wash plate was no good. Replaced wash plate and washer tested good. Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Kempner, TX 76539

Job Details: 04/09/2021

"Arrived on site and found the customers son set the freezer temperature to -5 and the unit began producing ice.Noticed the residence is humid, which contributed to the ice production.Customer is satisfied with the production now.Job complete"

We serviced a

FRIGIDAIRE FREEZER

Model FFFH17F2QWA

Near Dale, TX 78616

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect freezer for not freezing meats, upon inspection found the unit did freeze near bottom, checked evap and compressor, compressor was hot, evap was a block of ice and blood near fan, removed ice and fan returned.

We serviced a

MAYTAG WASHER

Model MHW6000XG1

Near Austin, TX 78734

Brandon

Job Details: 04/09/2021

"Arrived on site for customer complaint of door bellow that was just replaced was not aligned properly, I realigned bellow, tested good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC400ESS01

Near Leander, TX 78641

Kayman

Job Details: 04/09/2021

Arrived onsite for refrigerator leaking from the dispenser. Upon inspection I found white water stains on the floor I was able to wipe away with a rag. The water was turned off so I turned it on and tested the units water functions. The dispenser is working as designed and no leaks detected. I waited and let the ice maker cycle. water entered the ice maker with no spill over or leaks. I checked for any other evidence of leaks besides the dispenser but found none. The customer stated that he noticed the water marks after the power outages in February. I could see the water trails coming down from the ice door. I determined that the ice in the ice bin must have melted when the power went out then leaked out of the ice door. And due to the home being vacant it was not seen immediately. I inspected the FC gasket and found some ice on the inside which I removed. I could not find or recreate any leaks at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Austin, TX 78727

David Z

Job Details: 04/09/2021

Arrived on site to replace top Mount freezer door due to scratches on door. Performed inspection and verified damage. Replaced freezer door and adjusted hinge to line door up. Retested and all is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near New Braunfels, TX 78132

Andrew

Job Details: 04/09/2021

Arrived on site to test unit for trim pieces broken on outer left and right sides. Contractor had door taken apart and had screws holding handle and trim piece were missing. Put trim pieces together and assembled door. Contractor stated he has screws from a model unit he will install and put door back on. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Spring Branch, TX 78070

Andrew

Job Details: 04/09/2021

"Arrived on site to test unit for leak causing ice build up in bins and keeping door shut. Found ice maker was damaged constantly making ice since shut off lever was broken. Found water pressure was correct at 38psi. Replaced inlet valve and ice maker, tested unit, unit works good. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near New Braunfels, TX 78132

Andrew

Job Details: 04/09/2021

"Arrived on site to test unit for no ice production. Found error code E2(not able to find home position). Checked connections, looked for obstructions and breaks or tears in wiring. Found no issues. Ice maker did not respond in service test 59 and received harvest not completed results. Replaced ice maker and ran service test 59. Ice maker responded as designed. Ran service test 45(ice maker water fill test). Ice maker filled as designed. Ice fan was operating as designed. No leaks detected.

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Lockhart, TX 78644

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect washer for not spinning out clothes, upon inspection found the units agitator plate was spinning freely and at a different pace them the tub,

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Waco, TX 76711

Jonathan M

Job Details: 04/09/2021

"Arrived on site for a dryer that won?t tumble or heat. Inspected unit and work area. The customer advised that the unit as soon as she presses star will just sit and not move and then will turn itself off. Confirmed customers complaint and checked the motor circuit. Went through the motor, control, and door switch and found all within range. Checked the belt switch and found the belt switch not making and breaking. Replaced belt switch and tested unit. The unit began to work as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/09/2021

"Arrived on site to install previous diagnosed parts. Spoke with previous tech on repair. Removed ice maker, installed new and leveled ice maker. Assembled unit tested operation. All tested good, no water leaks detected."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Liberty Hill, TX 78642

Kayman

Job Details: 04/09/2021

Arrived onsite for range making banging noise while cycling in heat after preheat. Upon arrival I removed the bottom to inspect the ignitor. All looked good the but the ignitor casing wasnt perfectly straight with the manifold. I straightened it out and reassembled the unit for testing. I tested the unit at 250 and the customer pointed out the noise in question. I advised that the noise we are hearing is the gas igniting during cycles but sounded completely normal and as designed. No abnormal or loud ignition. No gas leaks detected during time of service. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Kempner, TX 76539

Job Details: 04/09/2021

"Arrived on site and inspected dryer noises.Confirmed the complaint and disassembled the unit and found the belt, rollers and pulley were all defective.R&R all, reassembled and unit tested as designed to customers satisfaction.Email confirmed.LB complete.Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Killeen, TX 76549

Wesley

Job Details: 04/09/2021

"Arrived onsite and found unit ice maker to be operating as designed, customer advised the unit had not produced since last repair. Tested, no errors. Filled and harvested properly in diagnostics. Ice box fan is also operating. Reset the unit at the breaker to sync controls. All checks good. Advised customer that in event of further malfunction, we will replace the icemaker module."

We serviced a

SAMSUNG WASHER

Model WF448AAW/XAA

Near Georgetown, TX 78628

Tommy

Job Details: 04/09/2021

"Arrived onsite for previously diagnosed parts. Upon arrival replaced unit drain pump and tested found it no longer. Receiving voltage. Found control power relay was stuck manually reset, unit is now operating in short term.

We serviced a

GE DRYER

Model DPVH890EJ2MV

Near Killeen, TX 76542

Wesley

Job Details: 04/09/2021

Arrived onsite and found unit operating with some back pressure. The unit vent had never been cleaned. Advised customer to have vent cleaned by professional company. All else checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104DSS0

Near Kempner, TX 76539

Job Details: 04/09/2021

Arrived on site and inspected dishwasher not washing properly.Ran diagnostics and found 9-1 Diverter Cant find position error.Unit will require a pump & motor to complete the repair.Office to schedule return services.Needs more work ; ordrng 1 W10605057 (MOTOR ASSM)

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Nolanville, TX 76559

Wesley

Job Details: 04/09/2021

Arrived onsite and found unit needs to have lid replaced to repair. Removed clothing stuck under impeller. Ordering lid to repair. ; ordrng 1 W11082608 (Lid)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ00

Near Temple, TX 76502

Jonathan M

Job Details: 04/09/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced freezer door and tested unit. Unit began working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Killeen, TX 76542

Tyler

Job Details: 04/09/2021

Ive on site for refrigerator needing a previously diagnosed silt system repair via compressor and UV dryer. Upon arrival I was able to confirm that the unit was unplugged and had not been running since the last take a bin out A then recovered refrigerant and unit I didnt install the UV dryer as well as the compressor Ive been vacuumed out the system for 20 minutes and after that ensure that there were no leaks whatsoever in the system I was in able to recharge the system with 5.5 ounces of Freon high then ran the unit and verified upon completion of repair that the pressure was staying at zero on the low side and 150 on the high side and unit is fully functioning as designed inform customer will take at least 24 hours to properly cool before its safe to put any kind of items back in the fridge. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM

Near Killeen, TX 76542

Tyler

Job Details: 04/09/2021

"Arrived on site for dishwasher not working right. Upon arrival I found no error codes but during diagnostics I found unit would fill, sit and do nothing for a few minutes then drain.I verified motor was getting proper power supply. I replaced the motor and found during diagnostics and normal test mode that unit filled drained and agitated as designed with no leaks before during or after repairs. Call complete"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB1050REM0

Near Nolanville, TX 76559

Wesley

Job Details: 04/09/2021

Arrived onsite and found unit operating with failed heater. Replaced heater. unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Lorena, TX 76655

Jonathan M

Job Details: 04/09/2021

Arrived on site for a dishwasher that has wheels falling off. Inspected unit and work area. The customer advised that the unit is losing its wheels in the rear section of his lower dish rack. Replaced rollers and tested unit. Unit began to work as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Temple, TX 76502

Jonathan M

Job Details: 04/09/2021

Arrived on site for a refrigerator that has a light out in the freezer and type refrigerator cabinets. Inspected unit and work area. Replaced freezer module and tested unit. Unit begin illuminating and lighting as designed in both cabinets. Call complete.

We serviced a

WHIRLPOOL OVEN

Model JJW2730WS00

Near Temple, TX 76502

Jonathan M

Job Details: 04/09/2021

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to replace the consul and found the unit user interface was wrong. The customer advised that when they had submitted in their request for service, they had used their microwave model and serial number. Updated model and serial number and I am ordering correct parts. for labor (2 men), Ordering parts and office will need to contact customer when two technicians can be here to pull the unit out.; ordrng 1 W10401274 (panl-cntrl) and 1 WPW10273667 (blower)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Andice, TX 78628

Cliff

Job Details: 04/09/2021

Arrived on site to diagnose a dryer that is taking multiple cycles to dry clothes. Found external venting clogged not allowing proper airflow through unit. Homeowner will need to have venting issue corrected to resolve issue.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Andice, TX 78628

Cliff

Job Details: 04/09/2021

Arrived on site to diagnose a washer that leaked on previous cycle. Tested unit and found no failures to unit at this time. Advised homeowner on soap usage to prevent oversudsing. No further repairs needed and no leaks were found at time of service.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lorena, TX 76655

Jonathan M

Job Details: 04/09/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced washplate and tested unit. Unit begin working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM05

Near Lockhart, TX 78644

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect fridge for not allowing cold water through dispenser, upon inspection found the unit was dispensing water correctly and at a temp of 57 degrees which is well within range. Complete"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Kyle, TX 78640

Robert

Job Details: 04/09/2021

Arrived on job to replace strike. After replacement test operation.

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Del Valle, TX 78617

Jacob

Job Details: 04/09/2021

"Arrived onsite for unit making noise. Tested unit. Heard noise. Upon further investigation. Found pieces of plastic and a drill bit. Stuck between the drum and door felt line, causing the noise. Removed all pieces. Tested unit. Unit tested good. No issues at this time. Job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE525S0JS0

Near Austin, TX 78754

Matthew

Job Details: 04/09/2021

Arrived onsite for range bake function not working. Upon inspection found failed Main wire harness and power cord. Power cord not covered. Ordering main wire harness and power cord. Office to reschedule ; ordrng 1 PT400 (cord-power) and 1 W11344556 (MAIN WIRE HARNESS )

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78737

Richard

Job Details: 04/09/2021

Arrived onsite for the refrigerator having temperature issue. Replace the side door UI and set temperatures to the recommended temperatures. Advised customer to give some time and to monitor. Complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDW00

Near Georgetown, TX 78628

Lou

Job Details: 04/09/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I removed and replaced the compressor, drier and access valve and vacuumed the system. Installed 6.5oz of R134a refrigerant and tested pressures. Unit is operating as designed. No water connected to the unit. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW3

Near Georgetown, TX 78628

Lou

Job Details: 04/09/2021

"Arrived onsite to inspect microwave no power. Upon further inspection I found unit in storage unit and uninstalled, I turned unit on and it began making a humming noise. I found the lower interlock with switches was making the humming noise. When I went to remove and replace both interlocks with switches, I found the lower interlock packaging already opened and appeared to be used. I removed and replaced both interlocks and control, and tested unit. I am ordering new interlock kits, magnetron, capacitor, and diode due to unable to test heating at this time. Office to schedule return service. Unit left unplugged and in storage unit. ; ordrng 1 W11252187 (Interlock) and 1 W11252186 (Interlock) and 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10343300 (Capacitor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Georgetown, TX 78628

Lou

Job Details: 04/09/2021

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error codes F5E4, F7E8, F0E3. Cleared the codes and calibrated the unit. Placed unit back into diagnostics and tested and the unit operated as designed. I removed the top panel and removed the tub ring to inspect in between the tub and basket for any clothing and found none. Tilted the unit back and found a small amount of gearcase oil. I am ordering the stator and CNOTE-LSO PER CUSTOMER REQUEST and:will,return with all prescreened parts.No water leaks observed during service.; ordrng 1 W10754158 (Stator)"

We serviced a

GE OVEN

Model JTP25SH6SS

Near Lockhart, TX 78644

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect oven for f2 error code, upon inspection found the sensor shorted and burnt at the connector, replaced sensor and no change, removed burnt ends and rewired with new porcelain wire nuts. Tested unit. Complete"

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW1

Near Liberty Hill, TX 78642

Cliff

Job Details: 04/09/2021

Arrived on site to diagnose a washer that is making unusual noise. Found no failures to unit at this time. Advised customer on possible reasons noise may have happened. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Leander, TX 78641

Lou

Job Details: 04/09/2021

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, using my jumper wire, I jumped the IM from points T-H and it harvested as designed, but when it called for water none came into the tray. I found the water source turned off at the wall. Turned water on and retested from points V-L and the unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lakeway, TX 78738

Leonardo

Job Details: 04/09/2021

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from heating element. Ordering new element and nuts office to reschedule. ; ordrng 1 W11537778 (Element) and 2 W11538351 (Heating element nut)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Leander, TX 78641

Lou

Job Details: 04/09/2021

"Arrived on site to,install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, shaped the gasket to the door. Tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Leander, TX 78641

Kayman

Job Details: 04/09/2021

"Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the ice bin stuck. I was able to un stick it and remove the bin. It is full of ice. I made sure the auger arm was connected and tested the unit. It still would not dispense. I replaced the ice bin with new and tested the unit. It dispensed for a few cubes then sounded like the auger motor wasnt working properly. I removed the housing assembly. I found the auger coupler was stripped and the motor shaft would use spin in place. I was not able to remove the coupler so I will need to order the housing, motor, coupler(WP63052-2) and washer(W11378860) to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11378860 (Washer)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Austin, TX 78752

Matthew

Job Details: 04/09/2021

Arrived onsite to replace previously diagnosed parts. Replaced lower wire harness. Tested unit and unit is functioning properly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Jarrell, TX 76537

Wesley

Job Details: 04/09/2021

Arrived onsite and found unit with freezer module out causing upper fridge lights to be dim.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Austin, TX 78741

Kevin

Job Details: 04/09/2021

"Arrived on site and inspected washer/dryer combo and found washer is not draining. Removed rear panel and found a clothing item in hose connecting tub to drain pump. After removing clothing item washer will now drain properly,explained to tenant that washer basket cannot be overfilled with clothing. job complete"

We serviced a

KITCHENAID RANGE

Model KCGS556ESS02

Near Leander, TX 78641

David S

Job Details: 04/09/2021

Arrived on site for cooktop smelling like gas. I spoke to the customer and they said they had the gas company out and they found the gas coming from either the regulator or supply line. I used my bubble solution and found the supply line bubbling at the reducer. For the regulator. I found no pipe dope on the threads. I spoke to the customer and they explained they have always had the smell of gas since the house was built. I undid the supply line and used pipe dope on the male threads. I rescued the supply line. I found no more leaks after applying the pipe dope. I turned the gas off and explained to the customer to leave it off for 24 hours to let the pipe dope harden. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Dripping Springs, TX 78620

Brandon

Job Details: 04/09/2021

"Arrived on site for customer complaint of LF error code, found F8E1 error code in diagnostic mode, I ran diagnostic test on hot and cold valve, found failed valve, I replaced valve, unit tested good."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Pflugerville, TX 78660

Scott

Job Details: 04/09/2021

"Arrived on site for leaking valve. Ran diagnostics. Found valve would leak in tub . Also found gearcase failing ,and control has been leaked on , will need control. Customer will need to have both supply lines replaced due to one breaking off and the other failing . Also will need plumber to replace supply valves hot water will not turn at all. Will need AUTHO call to set return; ordrng 1 AUTHO and 1 W10734521 (SLIDER ) and 1 W11455453 (GEARCASE )"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Austin, TX 78732

Brandon

Job Details: 04/09/2021

"Arrived on site to replace failed hinges, after replacing, unit tested good."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Austin, TX 78731

Kevin

Job Details: 04/09/2021

"Arrived on site and found that customer is experiencing during a normal cycle which is 2:20 long at 1:35 left on display washer will run 3 seconds then pause for 10 seconds, this repeats for 10 minutes and then wash continues and finishes washing. Set dishwasher in a diagnostic cycle and found saved error code F9E4. Spoke with techline and they didnt have any recommendation. As long as dishes are clean and dry when cycle is over they do not recommend replacing any parts. SR 7730477430"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ

Near Lockhart, TX 78644

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect dryer for not allowing clothes to finish in a cycle, upon inspection found the vents clogged and not attached. Replaced filter and adjusted venting. . Complete"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ

Near Lockhart, TX 78644

Noah D

Job Details: 04/09/2021

"Arrived on site to inspect unit for not spinning, upon inspection found the units cam assembly separated and not allowing motor to spin, replaced motor and cam. Tested all functions, all spinning returned with no issues. Complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Austin, TX 78738

Luis

Job Details: 04/09/2021

"Arrived on site for no ice and frost in freezer. Found ice room warm,ran diagnostics,ice box fan not powering on,ran icemaker test passed diagnosed a defective ice box fan,ordering ice box fan and harness assembly.; ordrng 1 W11407678 (Ice box fan) and 1 W10858452 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/09/2021

"Arrived on site for refrigerator collecting water at bottom of RC and FC light not working. Inspected unit and work area. Found drain pan frozen and warped in center. Found failed FC module. Will need to defrost drain pan and add shims to correct work. Will need to replace module to correct freezer light.Gain access to freezer module, removed failed module and installed new. Removed ice from RC and drain pan. Ran water over evaporator to simulate defrost cycle. Found drain properly. Assembled unit and added shims. All tested good, no water leaks detected.

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Austin, TX 78750

Justin

Job Details: 04/09/2021

Arrived on site for a wall oven not reaching temp. Upon arrival the customer stated they used a hanging thermometer to check temps in both the upper and lower oven. They said when the preheat beeped the upper oven was 50?F low and the lower oven was perfect. They used the same thermometer for both. They also said the upper oven has been undercooking some items. I preheated the upper oven and found when it beeped for finish the temp was at 365?F. I continued to monitor the temps and found the average at 340?F. I calibrated the temp 10?F up. I then preheated the lower oven and found the average temps at 360?F. I calibrated the lower oven down 10?F. The oven is working as designed. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Pflugerville, TX 78660

Scott

Job Details: 04/09/2021

Arrived on site for range not working . Found main wire harness burned up. Will need to replace harnes . Unit is unplugged. Call to set return ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Lampasas, TX 76550

Job Details: 04/09/2021

"Arrived on site to install previously ordered part.Installed the mastic pads onto the compressor, which lessen the natural noise from the compressor. Reassembled the unit and explained to the customer the process of the compressor.I also advised due to the opened floor plan of his kitchen and stained concrete, it will amplify the smallest sounds.See Attention note for further information.Customer is under the impression the COMPRESSOR is going out and requested it be replaced.Operating temperatures before and after the repair were 6 degrees in the freezer compartment and 38 degrees in the refrigerator compartment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leander, TX 78641

David S

Job Details: 04/09/2021

Arrived on site for fridge not making ice. Original diagnoses was done in august if 2020. I retested the unit and found it in the same condition.. I installed the new ice maker and ice maker harness. I tested the unit and it is now working as designed. Job complete. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB850YG1

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/09/2021

"Arrived on site for washer not starting cycle. Customer stated that once you power unit off will not power on unless you unplug and plug back in. Inspected unit and work area. Performed diagnostics mode and found error code F35 water level error. Ran automatic test mode and found suds buildup. Monitored test cycle and completed. Cleared analog pressure hose and tested in normal operation. Found unit starting cycle. Cancel cycle and ran cleaning cycle Monitored cleaning cycle while serving refrigerator. It completed cycle and ran again, due to suds buildup. All tested good, no water leaks detected.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Austin, TX 78703

Jacob

Job Details: 04/09/2021

"Arrived onsite for unit having issues with continuing wash cycles. Customer said they always have used bulky items settings for every load. Tested unit in diagnostics and got no error codes. Checked all components under the unit, all checked good. Put unit in diagnostics and checked the speed sensor spinning the tub by hand, and sensor was working with no issues. Need to return with control and water valve. Office to reschedule ; O-emld tckt"

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS3

Near Salado, TX 76571

Tyler

Job Details: 04/09/2021

Arrived on site for microwave not properly working. Upon arrival customer stated unit would sometimes shut off randomly and that it would restart after a few seconds of run time. Upon disassembling unit I found capacitor and diode to be working. Also found 2 out of 3 door switchs working well but the door monitor switch was not always making proper connection within its assembly. After customer approval I wa able to reassemble and test unit.confirmed unit could run a 1 minute water test and all high voltage parts function as intended. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Austin, TX 78728

David Z

Job Details: 04/09/2021

"Arrived on site to follow up on dishwasher leaking. On arrival customer had told me that when the unit is off they still get water under the unit. I ran the unit and didnt see any active leaks. But did see water on the ground under the unit. When I inspected the inlet line I found the hose and fitting going to the valve was corroded and gunked up leading to a leak. Picture in SD. Shut off the water line under the sink and left kick plate off for customer to monitor. Customer will follow up if leak is there even with line off, but builder or customer needs to replace that supply line to resolve. Call complete."

We serviced a

KITCHENAID OVEN

Model KEBU208SSS03

Near Georgetown, TX 78633

Lou

Job Details: 04/09/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit controls not providing voltage to the elements and thermistor, I removed and replaced both main control and tested. Unit continues to fail. I contacted techline and spoke to Sterling and advised of previous repairs and diagnosis and present issues. Sterling had me test several points on the main controls and all testes were good. We found that actual UI and communication harness are needed;Previously the touchpad was ordered thinking the UI came with it and it didnt. . Unit left with no power for safety. Job completed."

We serviced a

WHIRLPOOL COOKTOP

Model JIC4536XS

Near West Lake Hills, TX 78746

Kevin

Job Details: 04/09/2021

"Arrived on site and inspected cooktop and found F47 showing on user interface. Cooktop has a wall oven below it, had to pull wall oven out four inches in order to lift cooktop up. Disassembled cooktop and found a fuse blown on the right hand module. Confirmed with MS that parts are still under warranty. After replacing module confirmed cooktop is operating properly, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB0

Near Austin, TX 78728

David Z

Job Details: 04/09/2021

"Arrived on site to diagnose range with burner not heating well. On arrival customer had explained that the right rear element doesnt seem to stay hot for long. Checked burner and found the center cap slightly bent. Replaced element. Further advised customer that the newer ranges do cycle often to keep energy usage down, and this may result in longer boil and cooking times by design. Checked new element and all is working as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Cedar Park, TX 78613

Justin

Job Details: 04/09/2021

Arrived on site to install previously diagnosed parts. I gained access to the pantry UI and found it already unplugged. I cycled the power off at the breaker and installed the new one. The UI was now working as designed.

We serviced a

GE REFRIGERATOR

Model ZISs420DRHSS

Near Austin, TX 78730

Luis

Job Details: 04/09/2021

"Arrived on site for blocked return vent. Customer defrosted unit,at time of visit fresh food cooling correctly. Disassembled freezer compartment found drain tube not full seated to drip pan,secured tube fully to pan,ran water through drain pan,found water draining correctly to compressor compartment. Reassembled unit,found condenser fan blade rubbing on motor,adjusted fan blade noise no longer present"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Leander, TX 78641

David S

Job Details: 04/09/2021

Arrived onsite for ice dispenser not working. I inspected the unit and work area. I found the ice maker not cycling ice properly. The ice tray is not twisting out the ice cause a sheet of ice to form. I tested the ice maker and found it skipping teeth in the motor and not twisting out. I quoted customer for ice maker and labor. The office will reschedule when we have the part.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Kyle, TX 78640

Robert

Job Details: 04/09/2021

Arrived on job for complaints of no ice. Found the water line damaged and ice blockage in the supply tube. Removed ice and checked flow.

We serviced a

ELECTROLUX RANGE

Model E30GF74HPS3

Near Austin, TX 78704

Wesley

Job Details: 04/08/2021

"Arrived onsite and found unit front right burner will need to have the burner head and cap replaced as well as the pilot oriface to allow consistent ignition. Ordering parts to repair. Autho required, office to reschedule. ; ordrng 1 316525401 (Burner head) and 1 316525103 (Oriface holder) and 1 316511502 (Burner cap)"

We serviced a

WHIRLPOOL RANGE

Model WFG530S0ES0

Near Georgetown, TX 78633

Jonathan S

Job Details: 04/08/2021

"Arrived on site for oven not heating. Inspected unit and work area. Performed diagnostics mode and found no fault codes. Tested broil and bake, found DSI not reading igniter. Tested incoming voltage to DSI control and found within range. Will need to replace DSI control to repair. Removed failed control and installed new. Tested cooktop and oven operation. All tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Leander, TX 78641

Justin

Job Details: 04/08/2021

Arrived on site to install previously diagnosed parts. Installed the new door and shaped the gasket with my heat gun. I advised the customer to keep the door closed for several hours to allow the gasket to form shape. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ4

Near New Braunfels, TX 78130

Noah D

Job Details: 04/08/2021

"Arrived onsite to inspect microwave for making a loud noise during operation, upon inspection of customer video found the unit was mounted tightly causing extra vibration, customer wanted to change cover and if vibration continues he will have carpenter out. Office to reschedule ; ordrng 1 W10462001 (COVER)"

We serviced a

KITCHENAID COOKTOP

Model KCED606GBL01

Near Burnet, TX 78611

Cliff

Job Details: 04/08/2021

Arrived on site to replace glass top for cooktop. Replaced top and bezels and tested unit. Found all is functioning properly at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Wimberley, TX 78676

Robert

Job Details: 04/08/2021

Arrived on job for complaints of not working properly. Ran diagnostics and found code f0e7 load detected in clean cycle. Found connection at valve not secured properly at valve correct wire issue and ran test cycle. No leaks detected at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM2

Near Spicewood, TX 78669

Brandon

Job Details: 04/08/2021

"Arrived on site for customer complaint of unit not completing cycles and not drying, ran diagnostic test cycle, found broken glass in pump and rinse aid not being used, I cleaned drain pump and found heating circuit good instructed customer to use rinse aid. Found all four wheels on lower rack missing and broken, ordering wheels. ; ordrng 4 W10195416V (Wheels)s and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Whitney, TX 76692

Jonathan M

Job Details: 04/08/2021

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice store and tested unit. Unit began working as designed. Call complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS00

Near Austin, TX 78746

Luis

Job Details: 04/08/2021

"Arrived on site for no ice. Ran diagnostics diagnosed a defective reservoir pump,replaced pump ran diagnostics all test passed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS3

Near Leander, TX 78641

Justin

Job Details: 04/08/2021

Arrived on site for door falling down and not staying shut. I found the pads missing from the hinges allowing door to fall. I installed the new pads and door is now operating as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Gatesville, TX 76528

Jonathan M

Job Details: 04/08/2021

"Arrived on site for an oven that is flashing an F1 E1 (internal oven appliance manager error) error code. Inspected unit and work area. Placed unit in service diagnostics and confirmed the customers error code. Advise the customer that we would need to replace both Appliance managers due to the double wall oven. I did inform her that there could also be a problem with the Control panel but did advise her that we would just start with the controls.Office will need to contact the customer about a return visit due to an out of stock and PSP item.; ordrng 1 W11261169 (cntrl-elec W/O POWER SUPPLY) and 1 W11297709 (console STAINLESS)"

We serviced a

AMANA RANGE

Model AER6303MFS2

Near Killeen, TX 76542

Job Details: 04/08/2021

Arrived back on site to install previously ordered harness.Removed and replaced it and unit tested as designed.Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2CHQXVB02

Near Copperas Cove, TX 76522

Job Details: 04/08/2021

"Arrived on site and inspected defective ice maker and ice container.Confirmed the complaint and found the ice container was overfilled with a massive block of ice. Found the ice maker was dripping, thus causing the blocks of ice.Removed and replaced both.Was sent 2 of each and will be returning one of each for parts department.

We serviced a

MAGIC CHEF MICROWAVE

Model MCO160UQ

Near Killeen, TX 76543

Job Details: 04/08/2021

Arrived on site and inspected failed microwave.Confirmed the complaint and inspected the unit and found the filter was defective.R&R and unit passed the water cup test.Customer satisfied.Job complete

We serviced a

WHIRLPOOL RANGE

Model RF375PXEQ0

Near Killeen, TX 76541

Job Details: 04/08/2021

Arrived on again to inspect the back right element issues.Removed and replaced both infinite switch and element.Reassembled and unit tested as designed as the customer looked onUnit NOW working properly to customers satisfaction.Job complete

We serviced a

GE DISHWASHER

Model GSD3300K00BB

Near Jarrell, TX 76537

Jonathan S

Job Details: 04/08/2021

"Arrived on site for dishwasher not tripping breaker after cycle is completed. Inspected unit and work area. Performed diagnostics and tested operation. Measured amp draw to element and found within range. Continued to test cycle in attempt to trip circuit breaker. Found unit connected to GFCI breaker. Recommend to have connected to 20 amp straight breaker. All tested good, no water leaks detected.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRS26H5ASB8

Near Killeen, TX 76543

Tyler

Job Details: 04/08/2021

Arrived on site for icemaker not making ice inside of refrigerator. Upon arrival I found that the icemaker was running a full harvest but I cannot confirm any drilling noise during diagnosis. When testing the water in the valve to see if he was receiving the proper 120 V to all the solenoids I found that the dispenser and icemaker portion of the valve are working but the water intake from the wall into the first solenoid was only receiving 70 out of 120 V.. I was able to trace the voltage issue back into the diodes within the harness the harness and diodes are starting to get weak inside the cavity the fridge leading to the water valve. I also found once I was able to get a small amount of water pressure up to the filter housing assembly that the filter housing is not sealing with the filter and causing it to pop out anytime it is activatedCall complete