Service History 721 - Appliance Express

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Uhland, Texas 78640

Kevin

Job Details: 07/19/2022

"Arrived on site and inspected dryer and found no power showing on display. Found breaker is tripped and after resetting dryer is running properly but is rattling. Disassemble dryer and found blower housing is loose. After correcting this dryer is now quiet, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Kyle, Texas 78640

Kevin

Job Details: 07/19/2022

"Arrived on site and found waterline from Valve to icemaker fill is damaged and leaking water. Cut out broken part and reconnected with a coupler. Cycled icemaker to ensure it is working properly and new connection is not leaking, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Manchaca, Texas 78652

Kevin

Job Details: 07/19/2022

"Arrived on site and inspected refrigerator and found no ice production. Ran test 57 and found icemaker cycles properly. Ran test 45 and the valve is activating but water line is frozen. Thawed water line to icemaker and it is now filling properly. Also confirm test 15 is working properly. If water line freezes again water line heater will be needed, job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bertram, Texas 78605

Kimo

Job Details: 07/19/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After performing this I tested the unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0AS00

Near Austin, Texas 78748

Kevin

Job Details: 07/19/2022

"Arrived on site and inspected oven and found door is locked but oven still has power. Manually unlocked door and attempted to cycle latch motor through diagnostics but diagnostic cycle is not operating properly. Found F1 E0 saved error code for control board failure. Attempted to run any cycle in normal operation and feature not allowed is displayed. Spoke with techline and they recommended replacing control board.

We serviced a

GE REFRIGERATOR

Model GSL25JFTABS

Near Georgetown, Texas 78628

Lou

Job Details: 07/19/2022

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I find the ice maker with ice in the tray and the harness appeared to be plugged in. I found this harness not fully plugged in. Once I pressed down on the connector, the ice maker began to harvest. I found the clips on the connector were rounded off and not securing the connector. I removed and replaced the ice maker and tested and unit is operating as designed. Ice maker covered under AEX 1 yr warranty. No water leaks observed during service, job completed."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Georgetown, Texas 78628

Lou

Job Details: 07/19/2022

"Arrived on site to inspect microwave not sensing. Upon further inspection, the customer advised that when they use the sensing mode on the unit, itll stop mid-cycle and show an error code. I tested the unit on potato and approximately 30 seconds into cooking, the unit stopped and showed error code F4E4. Following the tech sheet, I measured ohms to the humidity sensor and found it out of range. I removed and replaced the sensor and retested and unit is operating as designed. Job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near New Braunfels, Texas 78132

Andrey

Job Details: 07/19/2022

"Arrived on site to replace previously diagnosed ice maker, damper and dual water valve, replaced parts tested unit ice maker is functioning properly knocking noise is still present, found service pointer W11610345 to decrease knocking noise, followed service pointer and adjusted filter dryer, customer will monitor and report if noise returns, unit now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near New Braunfels, Texas 78130

Andrey

Job Details: 07/19/2022

"Arrived on site to test unit for water nor circulating, tested unit found fail motor, sump still falls in our 1 year warranty, replaced sump, tested unit unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS00

Near Georgetown, Texas 78628

Gerry C

Job Details: 07/19/2022

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty circulation pump and tested operation within service test mode. Verifying service test mode operation, I allowed the unit to start within CX mode and it filled, circulated and cooled as designed. No leaks observed during service."

We serviced a

KENMORE WASHER

Model 796.410229

Near Georgetown, Texas 78628

Gerry C

Job Details: 07/19/2022

"Arrived to inspect non-completion of cycle. I found the unit would rotate, but after allowing it to spin for a few minutes a moderate squeal could be heard coming from the bearing assembly. The unit had sat for a time and I assume that there had been moisture within the bearings and corrosion had started during storage. I allowed the unit to spin in service test mode for a few minutes to attempt to distribute lubricant and advised the CX on my findings. Due to cost of rebuilding the unit, they will replace vs repair. No leaks observed during service.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Temple, Texas 76502

Jonathan M

Job Details: 07/19/2022

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the basket, tub, hub assembly, cam, shifter, filter, gear case, agitator, and screws and tested the unit. The unit began to work in operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Georgetown, Texas 78626

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found wiring for pump not fully connected at control and rewired unit properly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Hutto, Texas 78634

Cliff

Job Details: 07/19/2022

Arrived on site to replace door for refrigerator. Replaced rc door and all is working properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Taylor, Texas 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found main control shorted and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

AMANA REFRIGERATOR

Model afi2538aew

Near Austin, Texas 78733

Luis

Job Details: 07/19/2022

"Arrived on site for freezing in fresh food compartment. Checked damper operation good damper sealing correctly,found seal on ice chute not sealing to ice bucket,replaced seal assembly,adjusted products around air vent.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS1

Near Austin, Texas 78746

Luis

Job Details: 07/19/2022

"Arrived on site for thin ice. Ran diagnostics weak water flow,cleaned condenser coil,replaced water valve,ran diagnostics all test passed.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Seguin, Texas 78155

Andrey

Job Details: 07/19/2022

"Arrived on site to replace heater per service pointer, replaced heater , tested unit, no leaks detected job complete"

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS

Near Seguin, Texas 78155

Andrey

Job Details: 07/19/2022

"Arrived on site to replace previously diagnosed bin assembly and directional switch, replaced parts, tested unit, unit now running as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Seguin, Texas 78155

Andrey

Job Details: 07/19/2022

"Arrived on site to test unit for clothes at the end of cycle, tested unit found tub will not spin out in diagnostics, inspected under unit and found capacitor leaking oil, replaced capacitor and control as precautionary, tested unit , unit now running as designed, advised customer to monitor load sizes because of balance loads can also cancel out the cycle until clothes is adjusted, at this time job complete"

We serviced a

FRIGIDAIRE FREEZER

Model MFU17F3GW6

Near Georgetown, Texas 78633

Gerry C

Job Details: 07/19/2022

"Arrived to evacuate sealed system. I pierced the system and evacuated via transfer pump to recovery tank. I allowed the system to fully evacuate, reaching 28+ of vacuum. No water connections to unit. Sealed system evacuation RMWK3E"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW2

Near Austin, Texas 78738

Justin

Job Details: 07/19/2022

"Arrived on site for a washing machine leaking. I put the unit into diagnostics mode and found stored error codes F8E1 for no water detected, F5E2 for door lock error, and F1E2 for MCU multiple resets. I cleared the error codes, I then activated the valves and found the unit aggressively leaking from the bottom. I gained access to the bottom and found the counter weight had broken off and ripped off a large piece of the tub with it. This was allowing the water to drain directly out of the basket onto the floor

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEFXDA

Near Austin, Texas 78738

Justin

Job Details: 07/19/2022

"Arrived on site for a refrigerator with the ice maker not working, the gaskets being bad, and the unit not cooling properly. I checked temps and found the FC at 30?F and the RC at 50?F. Upon further inspection I found both gaskets torn and condensation around the FC door. I found the RC so badly warped and torn that it was not sealing properly and creating large gaps. I also found the FC fan not running. In order to repair the unit it will need a new FC fan motor and both gaskets. I found all three parts unavailable. I informed the customer on my findings.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS0

Near Jarrell, Texas 76537

Gerry C

Job Details: 07/19/2022

"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the failed harness and pigtail and tested. The unit operated as designed and heated all burners and oven elements. Operational test good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Jarrell, Texas 76537

Gerry C

Job Details: 07/19/2022

"Arrived to instal previously diagnosed and ordered parts. I removed the failed gear case and associated parts and installed the replacement, noting the failed one was quite stiff when rotating by hand. I removed and replaced the suspension and recalibrated the unit. I tested within service test mode and the unit operated as designed. No leaks served during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PAYM7

Near Austin, Texas 78738

Justin

Job Details: 07/19/2022

"Arrived on site for a dishwasher not draining and having a burn smell. On arrival he tub was full of water. I held cancel to put it on a manual drain. I found a faint hum from the drain pump, but the unit wasnt draining. I then checked voltage going to the drain pump and found a good 120VAC. This indicates a faulty drain pump. I put the unit into diagnostics mode and found stored error codes F8E2 for drain motor not running, F10E1 for dispenser electrical problem, and F6E2 for fill valve electrical problem. I then ran a diagnostics cycle and found the unit will fill until it overflows, the dispenser was not working, and the drain did not function. I gained access to the control and found the fan leaking and water got into the control area. Upon further inspection I found a burnout on the harness. In order to repair the unit it will need a new drain, dispenser, float switch, vent, and harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Bee Cave, Texas 78738

Justin

Job Details: 07/19/2022

Arrived on site for a refrigerator with LEDs flickering. I found the top back left LED module bad.I installed only one LED and the unit began running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Austin, Texas 78745

Kevin

Job Details: 07/19/2022

"Arrived on site and inspected dryer and it is noisy while running. Disassembled dryer and found a clothing item caught in the blower wheel. After removing clothing item and reassembling dryer is running normally and is quiet, job complete"

We serviced a

SAMSUNG WASHER

Model WF42H5200AW/A2

Near Austin, Texas 78745

Kevin

Job Details: 07/19/2022

"Arrived on site and inspected washer and found dryer is stacked on top of it, set washer into a diagnostic cycle and found drain pump sounds normal but when washer goes into a spin it is very noisy. Sent a video to KV/service management.

We serviced a

IKEA DISHWASHER

Model IUD8555DX4

Near Florence, Texas 76527

Gerry C

Job Details: 07/19/2022

"Arrived to inspect no operation. I found the unit had line VAC to the control and was generating 14 VDC to the UI. I removed and replaced the UI and tested. The unit filled and cycled as designed. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Pflugerville, Texas 78660

Wesley

Job Details: 07/19/2022

Arrived onsite for no water and no ice and filter not reset. Reset filter and began testing to determine cause and repaired and restored function by correcting water supply issue. Unit is now operating as designed and flushed filter.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, Texas 78727

Wesley

Job Details: 07/19/2022

Arrived onsite and fulfilled heater replacement SP. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Pflugerville, Texas 78660

Wesley

Job Details: 07/19/2022

Arrived onsite and repaired broken leveling foot and installed new belt for squeaking. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Round Rock, Texas 78664

Wesley

Job Details: 07/19/2022

Arrived onsite for dryer not powering on and found tripped breaker. Reset breaker and tested unit. All checks good.

We serviced a

GE REFRIGERATOR

Model GSHS6HGDDCSS

Near Round Rock, Texas 78664

Wesley

Job Details: 07/19/2022

Arrived onsite and found valve and manifold filter housing failed. Completed repair. Unit is now operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Round Rock, Texas 78681

Wesley

Job Details: 07/19/2022

Arrived onsite and found unit had bad control with crossed connections and false starts. Replaced the control. Unit is now operating as designed. All checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Round Rock, Texas 78681

Wesley

Job Details: 07/19/2022

Arrived onsite and replaced heater due to SP designation for heater bushings. Tested Unit. all checks good. Unit is now operating as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near New Braunfels, Texas 78132

Andrey

Job Details: 07/19/2022

"Arrived on site to replace per service pointer heating element, replaced element, tested unit, no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW

Near Austin, Texas 78736

Leonardo

Job Details: 07/19/2022

Arrived on site to replace drain hoses. Replaced hoses Test unit and no leaks present unit draining correctly job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, Texas 78737

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for console not responding at times. Found customer not connected to Wi-Fi and advised to connect to Wi-Fi for software update. If the problem continues will need to order new console job complete at this time

We serviced a

JENN-AIR OVEN

Model JJW3830WS02

Near Austin, Texas 78739

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for console not responding. Test unit and found shorted console.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Austin, Texas 78749

Leonardo

Job Details: 07/19/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Austin, Texas 78745

Leonardo

Job Details: 07/19/2022

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor. Test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Austin, Texas 78745

Leonardo

Job Details: 07/19/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXL2

Near Georgetown, Texas 78633

Paul

Job Details: 07/19/2022

"Arrived onsite for a washer that displayed an F6E2 error code, the door will not unlock, and door locked is flashing on the control. I confirmed the complaint with the washer and found the MCU has failed. The customer has an extended warranty company and they had a previous company come out and they replaced the CCU which didnt repair the unit. Ms could not get a hold of the extended warranty company at the time of repair to get approval for the repair.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Austin, Texas 78751

Joe Z

Job Details: 07/19/2022

Arrived onsite for NOT COOLING PROPERLY--FREEZER IS FINE BUT FRIDGE IS COMING AND GOING. Upon arrival unit was unplugged and thawed out per previous instructions. I now have access to the freezer defrost components and harness. Test heater and heater has correct resistance. Checked thermistors and are in range. Not getting voltage from control to heater. Found OL from fuse on heater wire on harness. Need to replace harness. Replaced harness and heater is now energizing. Job complete.

We serviced a

KENMORE OVEN

Model 790.9280301

Near Copperas Cove, Texas 76522

Tyler

Job Details: 07/19/2022

Arrived on site for range not allowing oven to heat. Upon arrival confirmed complaint. Upon further testing I found element both functioning within tech sheet specs. Found ACU failing to send proper voltage from p3 connector(orange wire) but would send through bake/broil sides connections only.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Belton, Texas 76513

Jonathan M

Job Details: 07/19/2022

Arrived on site for an icemaker that is not making ice and is leaking. Inspected unit and work area. Checked the icemaker and found that the tray was drooping and not sitting in place. Was able to twist the icemaker tray all the way around indicating the icemaker had broke. Replaced the icemaker and tested the unit. Found no leaks during testing. Advised customer to give the unit 24 to 48 hours to make a full bucket of ice. Call complete.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Belton, Texas 76513

Jonathan M

Job Details: 07/19/2022

"Arrived on site for a while oven that is steel glitching on the user interface when the oven door is opened intermittently. The customer advised that it only happens on high moisture items and still happens erratically but it can cause the unit not to be able to function for an hour. Inspected the gasket and found the gasket working as designed. Ran the unit through diagnostics and did not find any stored error codes. Ran a test on both upper and lower fans and found both working as designed. I called Whirlpool Techline and spoke to JR SR# 7734142825. He advised that if the blowers are working functionally and the gasket is aligned properly, there are no modifications that can be done to the unit and the customer will need to cover any food that has high moisture content. He said the steam will cause the UI to glitch a bit as if buttons are being pressed due to the heat sensors in the UI and will cease once the UI dries. He advised this is how the unit is designed and to make no further repairs. Call complete."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HWH00

Near Temple, Texas 76502

Jonathan M

Job Details: 07/19/2022

Arrived on site for an ice machine that is making very thin ice. Inspected unit and work area. Customer advised the unit will make ice but it makes extremely thin ice. Ran the unit three diagnostics and did confirm the water valve not allowing enough water in. Removed the filter and had the same issue. Replaced the water valve and tested the unit. The unit began to work as designed. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Temple, Texas 76502

Jonathan M

Job Details: 07/19/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers model and serial numbers were within the heater replacement guidelines. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Georgetown, Texas 78633

Lou

Job Details: 07/19/2022

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F6E1-motor control miscommunication with main control. Cleared the code and continued with testing. The unit failed to test. Pulled the unit out and removed and inspected the motor control and found it had burnt out (photo). I replaced the motor control and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, Texas 78633

Lou

Job Details: 07/19/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Georgetown, Texas 78633

Lou

Job Details: 07/19/2022

"Arrived on site to inspect wall oven time not setting. Upon further inspection, I checked the tools to see if the unit was connected to wifi and found it not connected. Placed the unit in diagnostics and checked error codes and found none. I advised the customer that the unit needs to be connected to wifi in order to operate properly. I assisted the customer with downloading the manufacturer app and assisted connecting the unit to WiFi. Once the unit was connected, the time on the display corrected automatically. I tested the components and all are operating as designed. I provided the manufacturer wifi contact information to my customer. No mechanical repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL DISPOSAL

Model WG1202XH1

Near Georgetown, Texas 78628

Lou

Job Details: 07/19/2022

"Arrived on site to inspect disposal issues. Upon further inspection, I tested the disposal and found it seized. I found a large amount of rust inside. I removed and replaced the disposal and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Fort Hood, Texas 76544

Tyler

Job Details: 07/19/2022

"Arrived on site for washer needing previously diagnosed hub, gearcase, belt, cam, and shield. Upon arrival install required parts and reassembled and tested unit and found washer is now fully functioning as designed. No leaks found on site call complete"

We serviced a

GE RANGE

Model JS660SL1SS

Near Killeen, Texas 76541

Tyler

Job Details: 07/19/2022

Arrived on site to install previously diagnosed door glass. Upon arrival in starter choir part then reassembled and tested door and found it fully functioning as designed with no damages. Caulk complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Killeen, Texas 76543

Tyler

Job Details: 07/19/2022

Arrived on site for ice dispenser not dispensing ice. Upon arrival confirm complaint and found causing failure was the motor itself internally rusting out leading to the molding that holds the shaft in place to corrode and wear down and not be able to grab onto the shaft properly. After replacing dispenser motor I reassembled and tested unit and found it fully functioning as designed each time ice was dispensed. Call complete

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Killeen, Texas 76542

Tyler

Job Details: 07/19/2022

Arrived on site for refrigerator not cooling. Upon arrival confirmed complaint and found defrost issue. Found element and and wiring ok. Found thermistor ohming @11.02k. Replaced thermistor and harness in fc. Instructed customer to defrost rest of coil for 24 hrs before plugging unit back in plus an additional 24 hrs to stabilize temps. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Waco, Texas 76712

Jonathan M

Job Details: 07/19/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. I did confirm that the customers underneath the service Poyner for this repair. Replaced the heater and tested the unit. The unit began to work as designed with no leaks present during testing. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM06

Near Taylor, Texas 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found all parts and components are fully functional but unit is in a food truck in extremely hot environment and cannot properly displace heat to cool during day. No repairs can be done to correct the issue.

We serviced a

KENMORE DRYER

Model 110.698228

Near Taylor, Texas 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL WASHER

Model PAV2000AWW

Near Buda, Texas 78610

Kevin

Job Details: 07/19/2022

"Arrived on site and found thrust bearing on shaft was made to work with a washer stack. Attempted to install new one correctly and there is no longer enough spacing for it to attach. Sent several pictures and video to KB/service management. Washer cannot be repaired correctly

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Buda, Texas 78610

Kevin

Job Details: 07/19/2022

"Arrived on site and replaced control board set washer into a diagnostic cycle and it will now complete automatic test cycle, job complete"

We serviced a

WHIRLPOOL DRYER

Model MGD7230HW1

Near Austin, Texas 78723

Joe Z

Job Details: 07/19/2022

"Dryer will not turn on or respond to any button presses without unplugging the dryer and then plugging it back in. Upon arrival,tested unit on diagnostics. There are no error codes. UI is responding to all commands. Mr. Stated that it happened maybe once during a span of a month. All components are operating as designed. Did notice unit was not connected to wifi. Recommend to customer connects to WiFi. Could not duplicate issues. Job complete"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, Texas 78723

Joe Z

Job Details: 07/19/2022

"Arrived onsite for Not Heating . Upon arrival tested unit and there element is not energizing. Checked polarity and is correct. Inspected element, fuse, cutoff and all were good. Found Harness to temperature switch is not connected. Secured connection and test unit. Unit now heats and operates as designed. Job complete"

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Paige, Texas 78659

Matthew

Job Details: 07/19/2022

Arrived onsite for dryer making noise. Upon arrival inspected unit. Found roller wheels and pulley worn. Replaced using repair kit. Tested unit and unit is functioning properly. Did notice slight vibration due to floor not leveled. Explained to customer that the floor is bowed and is causing slight noise. Adjusted legs as much as possible.

We serviced a

MAYTAG DRYER

Model MEDX655DW0

Near Burnet, Texas 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit and found no heat. I removed back cover to access fuses and element tested all components and found heating element open. / I replaced heating element and tested unit is working as designed. The air duck for dryer is clogged I explained to CX he need to get the vent professional cleaned, or the dryer will fail again and not heat.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Georgetown, Texas 78633

Paul

Job Details: 07/19/2022

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the control and tested finding the door latch not working properly. I replaced the door latch and retested the machine finding it working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, Texas 78633

Paul

Job Details: 07/19/2022

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the control and door latch. I tested the washer and it is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Burnet, Texas 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for washer, inspected in it and work area. Entered in diagnostics and found stored error codes 7-6 8-1. I tested unit in diagnostics and found motor making noises. I tilted unit backwards and found oil in gear case and belt cover.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Georgetown, Texas 78633

Paul

Job Details: 07/19/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, Texas 78747

Luis

Job Details: 07/19/2022

"Arrived on site. Installed new updated icemaker,ran harvest test passed,ran fill test passed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Andice, Texas 78628

Paul

Job Details: 07/19/2022

Arrived onsite for a refrigerator not making ice. On arrival the customer stated the unit had started making ice. I found the ice bucket about 3/4 full. I ran a harvest test and found the icemaker working but no ice in the mold. I ran the full test and heard the fill valve humming but no water entering the icemaker. I found the tip of the fill tube stopped up with ice from the valve weeping. I replaced the valve. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Andice, Texas 78628

Paul

Job Details: 07/19/2022

Arrived onsite to change out a cooktop. I changed the cooktop and tested for gas leaks. There were no gas leaks present at the time of service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Taylor, Texas 76574

Cliff

Job Details: 07/19/2022

"Arrived on site to diagnose a refrigerator that is not cooling properly. Monitored frost pattern and noticed in step 5 of test 4, the fc evap didn't frost correctly indicating incorrect refrigerant charge or contamination moisture in ss. Pulled extended vacuum for 30 mins, and verified unit held vacuum. Charged unit with 6 Oz of refrigerant. Monitored unit again and found correct frost pattern in step 5. All is working properly at this time. No leaks were found at time of service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Taylor, Texas 76574

Cliff

Job Details: 07/19/2022

Arrived on site to diagnose a dryer that is not running properly. Found rat has gotten caught in blower wheel causing issue. advised to put a protective device on dryer vent to prevent future issues.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Bastrop, Texas 78602

Matthew

Job Details: 07/19/2022

"Arrived onsite to replace previously diagnosed parts. Found oil in the dryer. Replaced compressor , access valve and UV dryer. Pulled vacuum and held. Extended vacuum to clear oil. Vacuum held. Charged unit 5.3 oz. powered unit and unit is functioning properly. Notified customer to monitor temperature before filling unit. 12-24 hrs to freeze water and 24 hrs thereafter to maintain temperature. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Harker Heights, Texas 76548

Tyler

Job Details: 07/19/2022

Arrived on site for ice maker not producing ice. Upon arrival confirmed complaint. Found stable power supply to ice maker but unit would call for water. Replaced ice maker and found unit could harvest and fill as designed. Found no leaks. Informed customer to give unit 24-48hrs to fill bucket with ice. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Austin, Texas 78724

Joe Z

Job Details: 07/19/2022

Arrived onsite for not cooling. Upon arrival found entire evaporator covered in ice. Thawed out the ice. Test heater heater is good. Test bimetal and is good. Found that I am not getting voltage from control to heater during forced defrost. Replaced control and now getting voltage to heater. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Austin, Texas 78724

Joe Z

Job Details: 07/19/2022

Arrived onsite for DOOR LOCKED SHUT. Upon arrival unit was turned off at breaker. Restored power to unit and drain pump runs continuously and door remains locked. Ran diagnostics and control cannot read pressure. Need to replace control pressure switch .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, Texas 78724

Joe Z

Job Details: 07/19/2022

"Arrived onsite to install previously diagnosed parts. Upon arrival,found unit unplugged and moved from kitchen to garage. Installed new control. Unit has no power accessible. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Elgin, Texas 78621

Matthew

Job Details: 07/19/2022

Arrived onsite for dishwasher not draining. Upon arrival inspected unit. Found standing water in tub. Energized drain pump and did not energize. Inspected unit and found loose Connector to drain pump. Secured connector and tested. Unit is functioning properly. No leaks present at this time.

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Elgin, Texas 78621

Matthew

Job Details: 07/19/2022

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Burnet, Texas 78611

Kimo

Job Details: 07/19/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed no leaks job complete.

We serviced a

WHIRLPOOL ICE MACHINE

Model GI15NDXXQ1

Near Burnet, Texas 78611

Vincent

Job Details: 07/19/2022

"Arrived on site for for freestanding ice machine, unit still making little ice from last visit. Inspected grit cutter and its good tested voltage and also good. Inspected the condenser and its clean from any debris. The. Sheet of ice is supper tin and not thick enough to make full sizes of ice cubes. At this point unit will need a sealed system repair. CX has declined any further repairs. No fee was collected as it was the same issue from prior."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bertram, Texas 78605

Kimo

Job Details: 07/19/2022

Arrived onsite to perform SP W11540964 - Special Project S17304. After doing this cx informed me that the unit would leak from the front right corner of the door when in use. I found that the customer uses tads and pods at times. I advised her to switch to liquid detergent and use very little due to her having a water softener. Upon further inspection I found that the unit was leaning forward a bit so I adjusted the unit and tested the unit and found no leaks at this time. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Kingsland, Texas 78639

Vincent

Job Details: 07/19/2022

"Arrived on site for refrigerator, inspected unit and work area. Tested temperatures RC 62? FC 04. I then found RC evaporator frozen over. I defrosted the entire evaporator to inspect the fan and was working. I tested the thermistor and was good. I explained to CX that its possible a door was left open at one point and caused it to defrost and freeze up. I also inspected the drains and where free from debris. Unit is now operating as designed. No leaks where observed during service. Job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Kingsland, Texas 78639

Vincent

Job Details: 07/19/2022

"Arrived on site for dishwasher, inspected unit and work area. Replaced heater with new and improved. Tested unit and its operating as designed. No leaks where observed during service. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near San Marcos, Texas 78666

Leonardo

Job Details: 07/19/2022

Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good no leaks present job complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Austin, Texas 78717

Vincent

Job Details: 07/18/2022

"Arrived on site for combo oven, inspected unit and work area. Tested both ovens and they start to preheat but dont reach the desired temperature because of the cooling fan error code F8E0. I set unit in and tested fans and tested good. I also tested voltage and was good tested resistance in wiring and also checked good called techline and spoke to Andrew SR#7734128722 and we ent through testing procedures and determine it was a bad control I changed upper control and tested and still same issue. I am ordering the 2 cooling blowers and both upper and lower appliance manager. Office to reschedule when parts are available. ; ordrng 1 W11448962 (Upper control) and 1 W11598200 (Lower control) and 2 W11598119 (Blower)s"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bastrop, Texas 78602

Joe Z

Job Details: 07/18/2022

Arrived onsite for Not Spinning or Wet Clothes at the End of the Cycle . Upon arrival ran diagnostics and got F2-E1 stuck key and F1-E2 motor control fault. Ran manual test and all components operate as designed. Found that the motor is intermittently not operating during normal cycle. Need to order control. Also ordering motor and capacitor to bring back with me. Office to reschedule ; ordrng 1 W11320238 (Control) and 1 W11497303 (Motor) and 1 W11428524 (Capacitor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fischer, Texas 78623

Andrew

Job Details: 07/18/2022

"Arrived on site to test unit for FC not cooling properly, no ice production, and lights out. Found top left rear light is bad. Also found FC evap cover completely frosted over. Thermistor reading open. Advised customer of possible string of failures. Customer stated they would like to think about repair. Recommend replacing evap harness.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78759

Wesley

Job Details: 07/18/2022

Arrived onsite and found loss of cooling with prior company diagnosis of sealed system failure. Found failed fc evap fan motor. Replaced the evap fan. Verified no cool statuS no frost pattern during half an hour of running a cooling cycle. Found excessive oxidation on the heat exchanger going into the cabinet at the evap. Warned of worst case scenarios with possible non repairable outcomes ; ordrng 1 W10832994 (Compressor) and 1 W11492867 (Ff evap) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Austin, Texas 78727

Wesley

Job Details: 07/18/2022

Arrived onsite for no cool and found relay overloading. Replaced start device to test function and same symptom of binding compressor and tripping relay. Ordering sealed system repair. Management to reschedule. R600a parts needed. ; ordrng 1 R600a (R600a)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Leander, Texas 78641

Vincent

Job Details: 07/18/2022

"Arrived on site for refrigerator, inspected unit and work area. CX complaint is icemaker is making ice but its getting clumpy. I inspected all door gaskets and found both French door gaskets badly damaged. Causing moisture leaks and also ice maker is leaking. Would have to replace door gaskets and ice maker. CX agreed to repairs, office to reschedule CX when parts agreed available. No leaks where observed during service.; ordrng 2 W10917313 (Door gasket)s"

We serviced a

WHIRLPOOL RANGE

Model WFE500M4HS

Near Austin, Texas 78754

Scott

Job Details: 07/18/2022

"Arrived on site to replace outer Door glass . Glass broke on installing . Will need to reorder ,also back guard is dented . Ordering door glass and back guard . Call to set return ; ordrng 1 W11223453 (Outer glass door) and 1 W11222948 (Back guard)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Leander, Texas 78641

David S

Job Details: 07/18/2022

Arrived on site for washing machine leaking and the unit continuing to add time to the wash cycle. I inspected Ted the unit and work area. I found the drain hose In the wall cut out but the stand pipe pushed to the side. I relocated the stand pipe and placed the drain hose into it. I ran a diagnostics cycle and found no error codes. I activated all components and found them working as designed. I am ordering a new control as it is now reading inputs correctly. The office will reschedule when we have an eta in the part. ; ordrng 1 W11583890 (Control) and 1 W11591400 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Gatesville, Texas 76528

Jonathan M

Job Details: 07/18/2022

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer had the unit unplugged but did mention that she was getting a clicking sound coming from the unit. Upon plug in the unit in, found the compressor sounding labored and then kick off causing the clicking sound. Took an amp draw off the compressor and found it pulling 9.68 A. Replaced restart device with a truck stock start device and found the unit doing the same thing. The unit will need a sealed system repair to fix the unit. Spoke to Jaycee and was advised the office will order all necessary parts for the compressor and drier replacement. The office will need to contact the customer about a return date due to limited parts availability and please schedule the service for three hours due to R600 unit.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Kyle, Texas 78640

Kevin

Job Details: 07/18/2022

"Arrived on site and inspected washer and found gear case is leaking oil. replaced it and belt, actuator, cam kit, and drain pipe. After reassembling found hub is now broken and basket will not spin properly will now need to bring back hub. reported to techline 7734130286; ordrng 1 W10528947 (Hub)"