"Arrived on site and inspected refrigerator and found on test three damper is opening and closing properly.

Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker fill cup had foam in it from manufacturing. This caused cup to freeze over and stop ice production. Removed foam and all is working properly at this time. No leaks were found at time of service.

Arrived on call to replace previous diagnosed parts. After replacing the gearcase and cam test washer.

"Arrived on site and inspected microwave and found it is running and heating properly but corner display is not working. Display is backlit but nothing is showing. A new display will be needed to correct the issue, took pictures. Wall oven needs to be partially removed in order to access trim kit screws on the bottom.; ordrng 1 W11455447 (Display)"

Arrived on site for handles loose . Found pantry handle loose . Tightened handle set screw . All handles are secure . No water leaks detected at time of service. Job complete

"Arrived on site for dispenser issues. Found ice door not sealing to chute,customer provided motor and chute door,replaced motor and chute door,tested ice dispenser motor passed,checked seal good.

Arrived onsite for unit stuck on control lock. Could not get into diagnostics to reset unit. Called tech line for assistance. Tech suggested replacement of UI console. Need to order UI console. Office to reschedule.; ordrng 1 W11296171 (UI console)

Arrived on site for sensor bar pulled out of grill . Found bar broken off . Replaced both sensor bars and grill. Unit is operating normally. No lint build up at time of service. Job complete

Arrived on site for front door panel falling off. Inspected unit and need to order front stainless door panel and both handle screws. Office to reschedule ; ordrng 1 W11176456 (Glass door) and 2 W11428245 (Screw)s

"Arrived on site ,replaced control and harness . Ran calibration and diagnostics. All checked normal. No water leaks detected at time of service. Job complete"

Arrived on call for complaint of no ice. Ran test and icemaker called for water but nothing flowing from valve. Replaced valve and test.

"Arrived on site for a refrigerator not cooling. Upon arrival the customer stated that the real issue is the unit is not making ice again. I checked temps and found the FC at 2?F, the RC at 38?F, and the ice box at 9?F. Upon further inspection I found frost build up around the IB gasket, and ice on the fascia assembly. I removed the fascia assembly and found the harness broken and cut. Due to this, the fascia heater is not working, and causing ice build up. I put the unit into diagnostics mode and found no IM error codes. I then ran a harvest on the IM ad found it ran through as designed. I tried to run an IM fill in test 45, but it did not fill. However, I could hear the valve energize. I gained access to the valve and fill line. I found the fill line frozen over. I removed the fill line and verified good water flow from the valve. I found the bad fascia heater was most likely allowing the fill line to freeze over. I am ordering the fascia heater and the office will need to reschedule. The return tech will need to test the fill and possibly thaw the fill line again.; ordrng 1 WPW10553630 (Fascia Assembly)"

Arrived on call for complaint of not finishing cycle. Ran diagnostics and got code F9E1 for motor not able to find home position. Checked underneath and found water leak from dispenser area.

"Arrived on site to test unit for broken glass cooktop, tested unit found shattered glass by impact, customer stated that there was a existing crack on front left burner that she thought wasnt a problem, but after dropping a bowl on it from 2 inches high, shattered the glass, will need cooktop (w11259505) and rubber tape (wp8286642) to complete job, at this time job complete until further instructions"

"Arrived on site to replace fan blade that customer supplied, after replacing, unit tested good.

Arrived on site to replace door panel for ice machine. Replaced panel and badge and job is complete. Unit was not installed at time of service.

"Arrived on site for noise complaints. First noise from compressor Informed customer normal operating noise from compressor,second noise from loud diffuser motor,ordering a new diffuser. ; ordrng 1 W11236851 (Diffuser)"

Arrived onsite for unit not filling. Inspected unit and found fill hose was crimped. Freed up the hose and tested unit. Unit fill correctly. No leaks present at this time

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I vacuumed the system and pressures held at -30/0. While vacuuming the system, I inspected the unit for any refrigerant leaks and found none. I found the RC evap motor harness thermistor popped/blackened. I removed and replaced the the motor/harness and secured the thermistor to the suction line with foil tape and ziptie. Installed 6oz of R134a refrigerant and tested the unit in test 4 of diagnostics. Unit pressures held at 4/125 and evaporators had good frost patterns. I advised the customer of my repairs. No water leaks observed during service, job completed."

Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to follow up on range with dead control, previously had F1E0.

"Arrived onsite and found lighting circuit failed and preventing cooktop light from being used, advised customer that control was needed to repair. Office to reschedule. ; ordrng 1 W11552018 (Control)"

Door and needs to be leveled front right and left. Arrived onsite for outer oven stainless door panel falling off and front left and right of range need to be leveled. Need to order outer door panel (stainless)and leveling feet. Office to reschedule.; ordrng 1 W11176456 (Front door panel) and 1 WPW10481433 (Nameplate) and 2 W10819918 (Foot Level)s

"Arrived on site to test unit for not heat, tested unit by heating to 350, took temp with Probe and got 350, oven sensor is good, bake and broil element cycling 240, found no issues with oven operations, customer did not know of calibration settings in oven, customer asked to calibrate unit to 10 degrees plus, customer to monitor oven and add more temp if needed, customer stated the there was a issue with heating on FL burner, tested burner, burner and unit is working as designed job complete"

"Arrived on site for customer complaint of unit making noise, found filter head failed, I replaced filter head, unit tested good."

"Arrived on site to follow up on washer not running cycles. Customer said it ran 2 and then would not run any more. On arrival when I plugged in the unit I could hear the latch faintly clicking and not able to actuate. Replaced latch. Tested unit and verified unit working as designed, tested latch separately 15 times via diagnostic. Call complete."

Arrived on site to replace previously ordered parts for ice machine. Found no sealed system failure in unit and full frost pattern on evap. Found communication failure between controls and water level sensor causing thin ice production. Pump and control will need to be replaced to complete repairs. ordrng 1 W11034363 (Control) and 1 W11542867 (Pump)

Arrived onsite for the led not working in the freezer. Looked at the unit and saw the led was not working. All lights returned to the unit. No issues at this time. Job complete

Arrived onsite and found touch panel short service message on microwave. Repaired by cleaning ribbon cable.

"Arrived on site for customer complaint of unit not working, found clutch and stator wires damaged ordering parts. ; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 Cnote (BC only)"

"Arrived on site and found both freezer lights are not on, fresh food ceiling lights are not on. All left fresh food lights and lower riight are dim. Are both lights on the upper right side are working fine. Replaced both in freezer and this has also corrected the ceiling lights in the fresh food. Replaced all four remaining lights and they are all now on but are flickering. When the door is immediately opened for half a second they are solid and then start flickering. Spoke with techline they recommended replacing LED driver, this had no positive affect. Replaced left bottom LED module again and this also had no affect. All prescreen parts have now been used. Will need to order more LED modules, and a door switch and return with driver. 7732560929; ordrng 10 W11462342 (LED modules)s and 2 W10606838 (Door switch)s"

"Arrived on site to replace door, after replacing door, found the new door water lines where the the same as the old door, ordering 1/4 to 5/16 coupler.

"Arrived onsite for unit squeaking during spin cycle. Moved the unit from underneath by hand, heard a small squeak. Looked at the belt and saw it was stretched out. Replaced the belt along with the splotch assembly. Tested the unit. No longer squeaking. No leaks at this time. Job complete"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit will start making a very loud rumbling noise once the unit gets hot. I tested the unit on timed dry with high heat and after approximately 5 mins, the unit began to make the noise. I disassembled the unit and found the blower wheel damaged. I removed and replaced the wheel and added some sealant pads to the exhaust pipe to eliminate vibration noise and reassembled the unit. Retested for approximately 10 mins and unit is operating as designed. No water leaks and no lint observed during service, job completed."

"Arrived on site for customer complaint of low water pressure, small ice, left door not closing properly, and gaskets torn. Found failed filter head, torn gaskets, and left side RC door needs plastic bushing. Ordering parts. ; ordrng 2 W10830274 (Gasket)s and 1 WPM0274057 (Door bushing)"

"Arrived on site for customer complaint of no ice, found pinched and broken wires at door harness, ordering door. ; ordrng 1 W11038917 (Black stainless FC door) and 1 Cnote (Auth/office to reschedule)"

Arrived onsite and found unit operating with week wash motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived on site to diagnose a washer that is not turning on. Found control not responding to user input and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11170317 (Control)

Arrived on site to diagnose icemaker leaking water in refrigerator. Found fill cup on icemaker frozen over. Removed icemaker and found a piece of styrofoam from the roof in the cup. Cleared all styrofoam and verified proper fill. Unit working as designed. Call complete.

Arrived onsite for unit not tumbling. Inspected unit and found belt was busted. Tested motor and idler and they function correctly. Replaced belt and tested unit. Unit heats and tumbles correctly. Job complete

Arrived on site to test unit not heating. Test unit and found unit heated to 350 but then it gave an error code. Replaced control board test unit and unit test good job complete.

Arrived onsite for dishwasher not starting cycle. I put unit into diagnostics mode and ran diagnostics cycle and found that the sump and motor didnt kick on. I installed and new sump and motor and tested unit in diagnostics mode and found that the unit is now operating as designed. Job complete

Arrived onsite and replaced misfired door. Unit is now operating as designed. Advised customer On repair.

"Arrived on site for install of previously inspected parts. Installed new motor and new capacitor. Tested unit with factory diagnostics and unit passed. Ran calibration cycle as well. No water leaks detected, job complete."

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper led module all leds working as designed."

Arrived onsite for refrigerator section not cooling. Ran unit through diagnostics and found test 39 as open evaporator thermistor. Need to replace thermistor harness. Replaced the thermistor harness and ran the unit through diagnostics test and unit now passed. Advised the customer that unit will take at least 24 hours to reach and maintain its ideal temperature. Job complete

Arrived on site to install previously diagnosed parts. Customer stated they hadnt experienced any of the previous issues after the previous tech came by for diagnostics. Inspected gasket and it was seated properly and not crooked. Removed ice bin and installed new ice bin. Removed separator and installed new separator. Tested and working as designed. Job completed.

"Arrived on site. Unit not completing a full defrost,ran diagnostics heater powered on. Defrosted evaporator replaced bimetal and ui,changed defrost setting to basic. ; used 1 Wp2182381 (Bimetal) from stock"

"Arrived on site. Found control unresponsive replaced defective control,power cycled unit compressor and fans powered on."

"Arrived on site for customer complaint of unit not washing properly, found failed sump assembly, diverter motor issue

"Arrived on site for no ice. Ran diagnostics weak water flow,replaced valve,good water flow to reservoir pan. Ran recirculating pump and pump not powering on,replaced pump same issue,ordering a new control,harness and transformer incase needed; ordrng 1 W11126268 (Hanress) and 1 W11034363 (Main control) and 1 W10485951 (Transformer)"

Arrived on site for ALL LIGHTS HAVE WENT OUT IN BOTH FRIDGE/FRZR- FAN IS RUNNING AND STILL HAS POWER Tested led control board and it is not getting 120 at the board. Ordering control WPW10739408 to return and complete the repair. ; ordrng 1 WPW10739408 (Main Control)

Arrived onsite to install properly diagnosed pat. Office to reschedule.; ordrng 1 WPW10318550 (PANL-CNTRL)

Arrived on site to test unit for oven turning off after running for an hour. Found board getting hot will need to replace board and igniter on return visit. ; ordrng 1 W11258611 (Control board)

"Arrived onsite to replace previously diagnosed parts. Called tech line to confirm compressor issues. Ran Test 38 at 100 percent. Compressor Should be 150 -160 watts and about 1 amp. Compressor was Currently pulling 324 watts and 2.3 amps. Tech recommended replacing compressor and Orion board. Provided SR#7732563548. Pierced dryer and pressure at 60 psi. Replaced dryer, compressor and Orion board. Tech line requested running test again after compressor replacement. After compressor and board replacement wattage was at 640 and amps at 5. Called tech line again due to out of range readings. While talking to tech line, at normal operation found wattage and amps ideal (152 w, and 1.3 amps) during ramp up test again readings were out of range. Pressure at 20 and 110 psi. Tech line requesting a senior tech with watt meter recheck readings for accuracy. Before leaving unit did seem to be cooling down. Request that customer put a bottle of water in the freezer and monitor temps. If unit does not cool over the next couple of days will need a revisit. Return with wattages test.

Arrived onsite and repaired oven with control display problem and primary burner getting stuck on hi. Replaced burner element and switch and control. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to inspect unit for not cooling, upon inspection found the unit covered in frost causing the issues, replaced control and thermistor and instructed customer to defrost unit. Customer will defrost and watch unit. Complete"

"Arrived on site. Checked temperature in fresh food with meter reading 38? found excessive icicles in freezer section,ran diagnostics cover thermistor reading off replaced freezer evaporator cover. Reassembled unit checked door seals good"

"Arrived on site to test unit for tripping breaker, tested unit found unit controls behaving erratically, lights going on off, unit not turning off, time constantly changing, unit not connected to Wi-Fi, advised customer that the issue with unit is related to software not being up to date, called tech line and tech line confirmed that these issues present are related to unit not being connected to Wi-Fi and advised to do so to fix issue, Sr#7732562678, until unit gets proper software issues will persist, job complete"

"Arrived on site for install of previously inspected part. Installed new ice bin. Tested good, job complete"

Arrived on site for a dishwasher with the drawer rack broken. Upon further inspection I found the bottom left and right rack supports broken and needing to be replaced. I am ordering both supports and the office will need to reschedule.; ordrng 1 WPW10473807 (Left Support) and 1 WPW10473809 (Right Support)

"Arrived on site and inspected washer and found saved error code F1 E1 and F6 E1. Failure of control board and motor control board.

Arrived on site to replace heating element for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site to test unit for f05 error code, could not get unit into diagnostics, contacted office for further further diagnoses, every attempt was made to put unit into diagnostics failed, took loads on heating element and it tested good got a open reading on temperature sensor, exposed bottom panel and found sensor was damaged when front right shock absorber broke off and hit it, loose wires on control board due to broken off connection retaining clips, recommend replacing control board, all 4 shock absorbers, NTC sensor and seal for sensor to prevent future leak issues, Office to get authorization and reschedule; ordrng 1 WP8182695 (Control board) and 1 WPW10467289 (NTC sensor) and 1 8181829 (Seal) and 4 W10822553 (Shock absorbers)s"

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and found prescreened control panel is just the plastic consul there is no electronics included. Sent picture to PR, replaced control board and washer will now begin a normal cycle and is progressing. Control board only may have corrected issue without needing control panel electronics. No water leaks from connections at time of service, job complete"

"Arrived on site and inspected dishwasher and found there is no water entering, found water at source is turned off. After correcting this dishwasher will now complete a diagnostic cycle. A builder representative had recently done some work on the plumbing and forgot to turn the water to the dishwasher back on. Discussed running hot water before starting cycle and drying expectations for this model with homeowner, job complete."

"Arrived on site to test unit for no heat, tested unit found faulty control board.

"Arrived on site for unit tripping breaker. Plugged in Icemaker,ran cycle passed,forced defrost breaker tripped,removed heater and fan breaker still tripping,tested defrost control passed,diagnosed a broken wire that is shorting out in cabinet

"Arrived on site for a microwave not heating. I tested the unit with a microwave safe cup of water and found the unit running, but no heat. I could also hear the transformer hum excessively loud. I then checked voltage, amp draw, and watts at the outlet when the machine was running. I found the wattage about half of what it should be. I gained access to the control and found good voltage going to the HV system. I ohmd out the HV components and found them good closed. Due to this we would need to replace the HV system. I am ordering the transformer, and we will return with the other HV components to install. Office to reschedule. ; ordrng 1 W10836753 (Transformer)"

"Arrived on site to inspect venthood blower not working. Upon further inspection, I tested the blower on all three speeds and I could hear the motor humming, but the wheel not turning. I removed the blower assembly and found an installation screw down too far and resting against the blower wheel not allow it to move. I backed the screw up into the venthood and reassembled the blower assembly and retested. Unit is operating as designed. Job completed."

"Arrived on site to inspect unit for leaking gas, upon inspection found the gas leak inside the drum when not in use, replaced burner and found the fitting attached was stripped, customer must have gas company reattach line correctly with new burner. Sr # 7732562518. Complete"

"Arrived on site for complaints of long dry times. Found vent hose much too long, so when the unit is pushed all the way back the hose is getting smashed. Cut it back and reinstalled. Found unit to be heating properly. Used vent tester to check air flow in the vent. Found airflow to be poor. Advised customer to have vents cleaned out by a vent cleaning company. Job complete."

"Arrived on site and found icemaker mounting point has broken on the bottom, and it has lifted off the top screws and is hanging. Replaced icemaker, job complete"

"Arrived on site for customer complaint of unit making noise, found unit working as designed at time of service. If problem continues, unit will need water valve and recirculating pump

"Arrived on site and inspected cooktop and found no power showing, disassembled cooktop and found left and right harnesses were swapped, sent pictures to PR. Replaced module and user interface and after reassembling and programming sent a short video to PR of water heating in a pan, job complete"

"Arrived on site to replace previously diagnosed Recirculating pump and reservoir, replaced parts, test unit all components running as designed and in test cycle frost pattern developed on cooling plate, no leaks detected job complete"

Arrived onsite for unit not filling. Ran diagnostics test and found F6E4 float switch open. Float switch not operating correctly. Found debris around the float switch. Cleared debris and tested unit. Unit fills correctly. Tested unit through normal cycle and all components work as designed. No leaks detected at this time. Job complete

Arrived on site to install new clips. Installed clips test unit and unit test good job complete.

"Arrived on site for a cooktop with the middle burner not functioning correctly. Upon further inspection ai found that the orifice holder screw had come loose and was allowing the orifice to have a gap with the cooktop. This was allowing gas to escape, and the burner to not light correct. I corrected this, and the unit is now as designed. Call complete."

"Arrived on site for dishwasher having a brown residue build up. I inspected the unit and work area. I found the inside covered in a brown oily substance. I inspected the incoming water and found it clear. I inspected the disposal and found it had a high loop. I pulled the filter and found all the plastic pieces covered in the substance. I found the unit would run as designed. I spoke to the customer about the unit. The unit will need a new sump and motor, spray arm assembly and both spray arms to repair.

Arrived on site for Coil Element Not Working - Electric Range - PRE-ID Element and Infinite Switch. Removed harness and installed new harness. Tested coils and all are working as designed. Job completed.

"Arrived on site for a refrigerator not producing ice. I checked temps and found the FC at 2?F. I then put the unit into diagnostics mode and found the IM would harvest, but not fill. I could hear the valve energize, but no water was coming out. I gained access to the fill tube and found it frozen over. Due to this I gained access to the harness at the bottom hinge of the door. I ohmd out the fill tube heater and found it at 6.4K. This is way out of range and indicates a faulty fill tube heater. The fill tube heater is integrated into the door, and therefore the door will need to be ordered and installed to complete the repair. Authorization is needed, and the office will reschedule. ; ordrng 1 LW11026425 (FC Door) and 1 Autho (Autho)"

Arrived on site to test unit for both ovens not working. Found display turning on and off. Will order new ui and blower. Will need to replace both control board and blowers and console. Will need 2 hours ; ordrng 1 W11248652 (Blower) and 1 W11399172 (Console) and 1 2hours (2 hours)

"Arrived on site to replace gasket and hinges for right side oven, after replacing unit tested good, if problem continues, will need hinge receptacles."

"Arrived on site to test unit for left front burner igniting when low. Found flame turning off when low. Found clogged orifice, cleared orifice test unit and unit test good job complete."

"Arrived on site for OVER FLOWED--WRONG SOAP WAS USED--STARTED LEAKING AND CLEAN LIGHT IS BLINKING. Found drain pan full of water. Removed pan and emptied water. Ran diagnostics and F9E2, F8E4 came on. Cleared error codes. Reinstalled drain pan and ran full diagnostics cycle and all cycles completed without issue. No error codes came on. Dish soap caused over sudsing and alerted float switch to turn off dishwasher. Failure corrected and dishwasher is running as designed. No leaks detected. Job completed."

"Arrived on site and inspected refrigerator and found freezer has ice on the bottom, water dispenser is sputtering. When water filter is removed water dispenser flow is now good. A new water filter housing will be needed to correct dispenser. Replaced evaporator drain hose with new design and cleared freezer of all ice.; ordrng 1 W10844267 (Water filter housing)"

"Arrived on site to diagnose washer that was not draining and throwing error code. On arrival found water still in unit. Tried to run drain pump and could not get a response. Checked under unit and found connection used to repair damaged wiring had split. Removed connectors and replaced with wire nuts to ensure good connection.

"Arrived on site to diagnose washer leaking hot water into unit. Found valve weeping on hot side. Cold side good, hot side weeping.Replaced parts and retested. Verified unit working as designed.

Arrived on site to test unit for no power. Found external drain pump is bad.

"Arrived on site to inspect unit for not cooling. Upon inspection found the units ui board shorted causing issues, replaced board and tested. All functions worked. Complete"

"Arrived on site to inspect unit for making loud noises when dispensing ice, upon inspection found the units bin rubbing causing the loud cracking sounds. Replaced bin and tested. Complete"

"Arrived on site to test unit for little/no ice production. Found ice maker stuck mid cycle. Ice maker did not respond to diagnostics. Compressor attempted to turn on a couple times. Found compressor was hot. Condenser was clogged causing compressor to heat up. Cleaned confessor, replaced ice maker, tested unit, unit now working as designed. No leaks detected.

"Arrived on site to test unit for amber light illuminating a couple minutes after turning unit off, every time. Was able to mimic issue multiple times. All components tested good. Replaced control, tested unit, unit now working as designed. Advised customer to connect unit to WiFi for software updates. No leaks detected. Job complete."

Arrived onsite and tested oven for tripping breaker. Put unit under full load and did not trip. Customer says prom was corrected after cycling the breaker. Advised that electrical supply issue is more likely a cause of an intermittent breaker trip. Unit is otherwise operating as designed.

Arrived on site to test unit for unit not heating. Test unit and found door damaged and will also need new mag cap and diode. Ordering door office to reschedule ; ordrng 1 W11173823 (Door)

Arrived onsite for dishwasher with intermittent not draining. I gained access to the main control and replaced it then I replaced the drain pump and owi sensor. I ran diagnostics cycle and found unit operating as designed.job complete.