Service History 720

Near Georgetown, TX 78626
Jonathan
Job Details: 10/14/2019
REFRIGERATOR LG LFX28978ST01 "Arrived on site for refrigerator not cooling. Found unit unplugged with doors opened. Power unit and gained access to compressor. Measured amp draw to compressor and found at .49 amps, within range. Tested voltage to compressor from control and found 119 volts to compressor. Voltage should be 150 to 180 volts which indicates a compressor failure. Contacted LG tech support and spoke with Mark and confirmed diagnostics.
Near Horseshoe Bay, TX 78657
James
Job Details: 10/14/2019
ICE MACHINE KITCHENAID KUIX305ESS1 "Arrived on site and found ice bin full of thin ice roughly 1/8” thick. Called tech line and spoke to Rick #7726099415. Found unit has a floating restriction in sealed system. Tested system and found a chattering noise from evaporator and then evaporator just sweating and no frosting. Unit will need new compressor, drier and evaporator to repair. Office to schedule 3 hr SS repair; ordrng 1 CNOTE (3HR SS REPAIR) and 1 TJ90SF8404 (STUB) and 1 W10843121 (drier-tube) and 1 WPW10218037 (evaporator) and 1 WPW10605286 (compressor)"
Near Cedar Park, TX 78613
Paul
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for the refrigerator that is still not cooling correctly. I found a refrigerant leak at the UV drier. I found refrigerant still in the system and evacuated the system. I replaced the UV drier and ran a vacuum pump on the system. I charged the system with 5 oz of R134A. I temped the freezer while loading my van and the freezer air temp was at 15 degrees and still dropping when I left. Call complete.
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/14/2019
DRYER WHIRLPOOL WED5620HW0 "Arrived on site for customer complaint of unit not turning on at all, found loose connection at terminal block caused boards to short out, I replaced terminal block as both controls, unit tested good."
Near Austin, TX 78746
Brandon
Job Details: 10/14/2019
MICROWAVE KITCHENAID KBMS1454BSS Arrived on site for customer complaint of microwave not heating unless they pushed the door shut and interior light not working. Found push rod was worn out and light bulb needs replacing. Ordering parts. ; ordrng 1 423107570871 (spring) and 1 W10886919 (lmp-basles) and 1 WPW10120235 (rod-rel)
Near Austin, TX 78751
Scott
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site for water not dispensing . Valve would accurate but no water dispensing . Took water line from under door and removed from quick fit . Unit is dispensing water from connection . Problem is in door itself . No parts ordered . Door is on order for dent . Tied to order 233785. No water leaks detected at time of service job complete .
Near Austin, TX 78741
Robert
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ10 Arrived on job for complaints of leaks. Found damaged tube at entering point. Replaced hose. No additional leaks detected at time of service.
Near Georgetown, TX 78633
Al
Job Details: 10/14/2019
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived to inspect dishwasher issues.Confirmed the amount of water ny the filter was more than is usually present.Noticed the drain loop was non existent.I created a drain loop, zip tied it , ran the unit and unit now drains properly.Customer satisfied.All water lines were dry at the end of service.Job complete"
Near Austin, TX 78759
Cliff
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDF130PAHS0 Arrived on site to diagnose a dishwasher that is not heating. Tested unit and found no mechanical failures with dishwasher at this time. Advised on best cycles and options to use for best results as well as jet dry hanging baskets for rinse agent. No leaks were found at time of service and no further repairs are needed.
Near West Lake Hills, TX 78746
Luis
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KBFS25ETWH01 "Arrived on site for mullion issue. Found broken tab on mullion assembly,removed damaged mullion,installed a new mullion assembly,tested door operation good.
Near Leander, TX 78641
Wesley
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onnsite and found loud diffuser. Replaced diffuser. Unit is now operating as designed.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/14/2019
REFRIGERATOR MAYTAG MFC2062FEZ01 "Arrived on site for refrigerator making intermittent noises. Customer stated that sound was coming from top of refrigerator. Per diagnostics mode and checked tested all operations. Found failure is with damper control. Removed failed damper and installed new. Tested operation, all tested good. No water leaks detected."
Near Austin, TX 78703
Robert
Job Details: 10/14/2019
ICE MACHINE WHIRLPOOL WUI95X15HZ Arrived on job for complaints of no ice l ran diagnostics and all functions working found drain line blockage
Near Driftwood, TX 78619
Luis
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for unit not defrosting. Customer defrosted unit removed fresh food cover found thermistor cracked,replaced thermistor,secured thermistor to correct location on suction,found unit not entering diagnostic replaced main control and ui. Powered unit on ran diagnostics all test passed changed defrost setting to basic.
Near Austin, TX 78757
Tyler B.
Job Details: 10/14/2019
RANGE KITCHENAID KDRS463VSS03 "Arrived on site for unit with shorted key error, found touch membrane faulty. Part covered under warranty.
Near Austin, TX 78756
Scott
Job Details: 10/14/2019
OVEN JENN-AIR JJW2430DS02 "Arrived on site , replaced UI control . Checked software ,up to date . No other issues . Job complete ."
Near Buda, TX 78610
Kevin
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site and inspected refrigerator and found frost buildup just inside lower right hand corner of freezer door, took one picture. Replaced gasket ordered by previous technician and added silicon along perimeter to fill in any air gaps between outer cabinet and freezer liner. Also found frost buildup under ice bin and ice is clumping. Attempted to replace separator but ice door is not included and will need to be ordered separately. Will also order all other thin plastic pieces that may be damage attempting to replace ice door. No water leaks from connections at time of service.; ordrng 1 KBONLY and 1 W10672575 (pad) and 1 W10678156 (pad) and 1 W10717109 (shield) and 1 W10752689 (heater) and 1 W10757512 (trim) and 1 W11189145 (ICE DOOR WITH MOTOR) and 1 W11330648 (UI)"
Near Austin, TX 78732
Andy
Job Details: 10/14/2019
ICE MACHINE KITCHENAID KUIC15NLXS0 "Arrived on site for ice machine not making ice. Upon arrival found ice maker turned off. Turned on unit and max ice. Unit started cycling. As unit cycled I carefully pulled unit out and checked amp draw. Found compressor pulling 2.7 amps. Found everything else running properly. Called and spoke with CS by this time unit made slab of ice and was also being cut by grid. Was informed that it is unlikely SS issue. And to try to flood drain pump and see if it shuts down and if it does not unit appears to be working properly, and to instruct customer that if this happens again to take note of what unit does and to have unit plugged in and on for 24 hours before tech comes to service. Did as instructed with no failure to unit. Instructed customer of what needs to be done if problem arises again. No water leaks present at time of service.
Near Georgetown, TX 78626
Jonathan
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator having slow ice production. Measured temperature in FC at 1.4°. Inspect unit and found dent in RC door from pantry door knob. Inspected ice maker and found fill tube frozen. Performed diagnostics mode and activated fill tube. Tested DC voltage from UI and found within range. Tested heater resistance and found within range. Ran fill test and found no water getting to ice maker. Ran fill test and disconnected water to door and found working. Found water not able to move through door. Will need to replace FC door. ; ordrng 1 LW11202405/STAINLESSSTEEL (FC DOOR STAINLESS STEEL )
Near Austin, TX 78727
Tyler B.
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived on site for unit ice maker leaking. Found ice maker to be over filling, removed ice maker and replaced and now filling properly. Cleaned up ice mess and tested good"
Near Austin, TX 78759
Cliff
Job Details: 10/14/2019
RANGE KITCHENAID KDRP463LSS08 Arrived on site to replace oven control for range. Replaced part and tested unit. Found all is functioning properly at this time.
Near Cedar Park, TX 78613
Paul
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for the refrigerator to install the previous diagnosed parts. I ran service step 5 and found the compressor working as designed and it sound normal. Upon further inspection I found the condenser fan motor with a heavy vibration and not running at full speed. I replaced the condenser fan motor. Call complete.
Near Austin, TX 78703
Robert
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KFCS22EVMS8 Arrived on job for complaints of freezer door not opening or closing properly. Found the slides ball bearing falling out. After replacement test operation. No leaks detected at time of service.
Near Austin, TX 78744
Brandon
Job Details: 10/14/2019
DRYER WHIRLPOOL MEDC465HW0 "Arrived on site for customer complaint of unit making noise, found repair kit was needed, I replaced repair kit, unit tested good."
Near Dripping Springs, TX 78620
Leonardo
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site to test unit for upper rack falling and bottom rack wheel broken. Test unit and found adjuster broken and wheels. Replaced all wheels and adjusters test unit and unit test good. Found upper rack pivot broken will need to order W10082853 x2 clip pivots and W10671900 x2 Positioner, Dual. Office to reschedule or we can just drop off at door ; ordrng 2 W10082853 (CLIP PIVOT )s and 2 W10671900 (Positioner, Dual)s"
Near Pflugerville, TX 78660
Cliff
Job Details: 10/14/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested all parts and components and found mass of ice on back wall of freezer. Bottom of coil is defrosting and defrost system is fully functional. Advised homeowner door may have been left open slightly for an extended period of time causing excess frost to occur and defrost system is not able to handle the excess. Homeowner to thaw the unit for 24 hours with the doors open and monitor unit for seven days in case issue reoccurs. No leaks were found at time of service. Also advised homeowner on proper precautions to take to prevent defrost water from leaking.
Near Lockhart, TX 78644
Kevin
Job Details: 10/14/2019
MICROWAVE WHIRLPOOL WMH32519HZ3 "Arrived on site and found sparking on the interior, found left rear mounting point for center rack is loose and causing rack to make contact with interior. After correcting issue has stopped and recommended to customer that rack be completely removed. Job complete."
Near Austin, TX 78704
Robert
Job Details: 10/14/2019
DRYER WHIRLPOOL LTE6234AW1
Near Austin, TX 78751
Scott
Job Details: 10/14/2019
REFRIGERATOR JENN-AIR JFFCC72EFP02 Arrived on site for IM failed . Ran diagnostics and while rotating back from harvest maker would hang up. Replaced IM and ran diagnostics . All checked normal . No frost on any evaps . No water leaks detected at time of service . Job complete .
Near Austin, TX 78733
Tyler B.
Job Details: 10/14/2019
WASHER MAYTAG MHW6630HW0 "Arrived onsite for unit with with small leak. Found water residue on top of gasket where recirculating pump comes in. Found clam sitti crooked, corrected and tested good. Cust called back in. Will need recirculating hose ; ordrng 1 CNOTE (OFFICE RS) and 1 W11316605 (hose)"
Near Austin, TX 78723
Scott
Job Details: 10/14/2019
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for too much ice . Found shut arm is not getting pushed up to shut IM off . Ordering arm . No water leaks detected at time of service . Please call to set return .; ordrng 1 W11342242 (SHUT OFF ARM)
Near Georgetown, TX 78628
Lou
Job Details: 10/14/2019
OVEN WHIRLPOOL WOS72EC0HS01 "arrived on site to inspect wall oven controls. Upon further inspection, the customer advised that when they got back from vacation, they noticed the unit display was set to military time and the date jumped back to January. I placed the unit in diagnostics and it showed error codes F6E0. I followed the tech sheet on testing and found that the ACU needed to be replaced. Once the ACU was replaced, the unit then showed error code F6E4. Again, following tech sheet I tested the unit and replaced the console. Checked error codes and retested unit and it operated as designed. Job completed."
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for customer complaint of unit not cooling after sealed system repair, found leak coming from fresh food section evaporator. Ordering sealed system parts. ; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 Tj90sf8404 (ACCESS VALVE ) and 1 WPW10143759 (dryer)"
Near Austin, TX 78758
Cliff
Job Details: 10/14/2019
DRYER WHIRLPOOL WED560LHW0 ; ordrng 1 W11378949 (PANEL)
Near Austin, TX 78701
Dona
Job Details: 10/14/2019
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for no Gas complaint, verified power to unit and verified that cooktop and oven were working. All operations check good and no gas leaks on site."
Near Austin, TX 78717
Lou
Job Details: 10/14/2019
MICROWAVE WHIRLPOOL WOC54EC0AS04 "arrived on site to inspect microwave light not working. Upon further inspection, I pulled the unit from the wall and found that the light was burnt out. Replaced the light and it still did not come on. Checked voltage at the transformer and it was good. Checked voltage at the control and could not get a good reading. I am ordering the control, main control, wide interface board, bulb, and interlock harness. Advised customer of findings; ordrng 2 W10886919 (lmp-basles)s and 1 W11033422 (interlock) and 1 W11035599 (cntrl-elec) and 1 WPW10412514 (cntrl-elec) and 1 WPW10586836 (cntrl-elec)"
Near New Braunfels, TX 78130
Luis
Job Details: 10/14/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no cool. Removed compressor cover,found oil in compressor compartment traced oil to manufacture weld joint between compressor and and discharge line,found prev company installed a piercing valve on suction line. Removed piercing valve and compressor,installed a new compressor and filter drier,repaired suction line,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
Near Jonestown, TX 78645
James
Job Details: 10/14/2019
DRYER MAYTAG MED5500FC2 Arrived on site and tested operation. I found unit making a thumping noise as the drum rotates. I found the premature failure of rollers due to the drum being oval in shape. Unit will need new drum and rollers to repair. ; ordrng 1 W10381481 (drum)
Near Austin, TX 78702
Leonardo
Job Details: 10/14/2019
OVEN WHIRLPOOL KFGD500ESS04 Arrived on site to replace front panel. Did not have correct part. Need to order parts w10401393 cook top assembly and w11228125 panel Mnfld Office to reschedule ; ordrng 1 NEEDAPPROVAL (NEED APPROVAL ) and 1 W10401393 (COOK TOP ) and 1 W11228125 (PANEL MNFLD)
Near Austin, TX 78704
Robert
Job Details: 10/14/2019
DRYER WHIRLPOOL WED6620HC0 Arrived on job for complaints of not shutting off. Replaced harness and thermistor test drying. 12 minutes into cycle with dry sheets and not sensing that it’s dry. Called TECH line and spoke with Rick 7726097691. Ran diagnostics and no codes. Whirlpool recommendation was to replace electrodes. Replaced electrons.
Near Lockhart, TX 78644
Kevin
Job Details: 10/14/2019
DISHWASHER WHIRLPOOL WDT710PAHZ0 "Arrived on site and inspected dishwasher and found no power showing on display, inspected power at terminal block and found connector has failed. After replacing power has returned to dishwasher. Ran a diagnostic cycle and confirmed all functions are operating normally. No water leaks from connections at time of service, job complete"
Near Elgin, TX 78621
Cliff
Job Details: 10/11/2019
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found debris caught in blower wheel. Removed debris and tested unit. Found all is functioning properly at this time.
Near Buda, TX 78610
Leonardo
Job Details: 10/11/2019
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to check oven handle and checking for popping sounds. Tested unit for popping noise, found no issues, spoke to customer that the oven burner cover will make some noise due to the heating and cooling. Tighten screws to handle. Tested door and found no other issues at this time. Job complete"
Near Austin, TX 78734
Andy
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW6620HW0 Before arrival contacted office and found that unit is in warranty. Arrived on site for washer with control panel issue (See SD-QuickPic) Removed part and reinstalled properly. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 10/11/2019
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site for front left burner not igniting and back left burner to high. Inspected unit and found back burner cap wrapped and causing uneven flame. Found front burner office clogged, attempted to clear and was not able to remove blockage. Removed orifice and installed new. Tested operation, all tested good."
Near Austin, TX 78725
Wesley
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL MRT118FFFH00 Arrived onnsite and installed control. Unit is now operating as designed.
Near Killeen, TX 76549
Arthur B.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF990SLAM00 Arrived onsite to install new compressor and both RC/FC evaporators. Removed all components and installed new replacements using braising methods. Charged unit town to -25 vacuum. Charged unit with 5.5oz of R134a refrigerant. Reassembled and observed frost pattern. Good frost pattern forming. No other issues found. Advised customer 24-48 hrs before temperatures settle. All water connections were dry at time of service.
Near Elgin, TX 78621
Cliff
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL MFI2568AES Arrived on site to diagnose a refrigerator that is making knocking noises. Tested unit and found noise is caused by refrigerant entering evaporator. No repairs are needed at this time and all parts and components are operating properly. Advised homeowner on noise and no leaks were found at time of service.
Near , TX 78738
Brandon
Job Details: 10/11/2019
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of noise during cool down, found noise coming from fan motor, I replaced blower motor, unit tested good. There was an install issue, whoever installed rigged the unit up to sit flush with cabinet, customer is going to get builder involved to solve install issue."
Near Round Rock, TX 78665
Paul
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS315SDHW02 Arrived onsite for the refrigerator with a no ice condition.i found both compartments warm at the top and cold at the bottom because the evaporator fan was not running with voltage to it. I could spin the fan blade and the unit would start. I replaced the fan motor and tested the unit. The unit is working as designed. Call complete.
Near Austin, TX 78729
Paul
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer with no lights but the unit is getting power. I found the control panel failing with the control lock on and not unlocking. I replaced the control panel and tested the unit. I found an F0E2 stored error code. I went over excessive detergent use with the customer. I ran step 12 in service diagnostics. The unit completed the cycle and worked as designed. I added a zip tie to secure the drain line. There were no water leaks present at the time of service. Call complete.
Near Leander, TX 78641
Lou
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noises. Upon further inspection, I could hear the condenser coil vibrating at the front of the unit. Using some padding from my service van, I placed the padding in between the condenser and the bottom of the chassis and repositioned the unit and the noise stopped. No water leaks observed during service, job completed."
Near Austin, TX 78737
Scott
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for upper rack right side falling down . Found wheel on adjuster had broken off . Replaced adjusters with kit . All checked normal . Nonwater leaks detected at time of service . Job complete .
Near Austin, TX 78749
Brandon
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to replace left side fresh food section door, after replacing door, unit tested good."
Near Austin, TX 78731
Tyler B.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site for control dampener rep. Removed and replaced dampener and tested good. No leaks on site
Near Austin, TX 78735
Scott
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KSSS42QJX00 "Arrived on site for large chunks of ice in bucket . Found ice maker was leaking due to corrosion . Replaced IM ,ran harvest all checked normal . No water leaks detected at time of service ,job complete ."
Near Austin, TX 78705
Wesley
Job Details: 10/11/2019
DRYER WHIRLPOOL WGT4027HW0 7726090168 arrived on site and found voltage issues. Replaced the timer. Called techline and determined hi limit thermostat is out. Ordering thermostat to repair. ; ordrng 1 279048 (t/stat hl l205)
Near Kyle, TX 78640
Kevin
Job Details: 10/11/2019
DRYER WHIRLPOOL GGW9250PW3 "Arrived on site and inspected dryer and found temperature is fluctuating between 120 and 180° while running on a normal cycle. Inspected airflow and found customer has recently clean exhaust to exterior of home and airflow is good. Could not duplicate reason for service call at this time dryer is operating normally.
Near Cedar Park, TX 78613
Jonathan
Job Details: 10/11/2019
REFRIGERATOR LG LFX25975ST03 "Arrived on site for refrigerator leaking water. Inspected unit and found ice buildup at bottom of freezer. Gained access to evaporator drain pan and found frozen over. Quoted customer to clear drain.. Removed ice from evaporator drain and found still not draining. Gained access to drain pan and inspected drain line and found clogged with dog fur. Removed blockage and tested unit and found operating correctly. Assembled unit and tested operation. All tested good, no water leaks detected.
Near Buda, TX 78610
Brandon
Job Details: 10/11/2019
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on site for customer complaint of units middle burner not lighting on all sides. I cleaned burner head, and the result was the same, I replaced burner head, unit tested good."
Near Waco, TX 76712
Chase
Job Details: 10/11/2019
REFRIGERATOR MAYTAG MBF2258FEZ03 Arrived on site customer complaint was that icemaker never work since she’s been there or had the fridge call tech-support they ran it through some diagnostics they told me to replace the freezer door if that does not work replace the icemaker and water valve but they want me to replace the door first all lines are dry ; ordrng 1 W11254564 (dor-fip)
Near Austin, TX 78704
Wesley
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and replaced ccu and latch. Unit is now operating as designed.
Near Cedar Park, TX 78613
Lou
Job Details: 10/11/2019
WASHER KENMORE 110.2813241 "arrived on site to inspect washer leaking around the valve. Upon further inspection, I found rust spots at the bottom of the valve under the hose connections. I removed the valve and found that water was leaking from one of the gaskets on the valve. I removed and replaced the valve and calibrated the unit. Ran the unit in diagnostics and it operated as designed with no leaks. No water leaks observed during service other than the residue from previous leaks, job completed."
Near San Marcos, TX 78666
Kevin
Job Details: 10/11/2019
RANGE AMANA AGR5330BAS3 "Arrived on site and inspected range and found bottom panel it’s not connected properly. It is not supported on left rear corner and has fallen into contact with burner. Reset panel and observed oven cycle three times without smelling any gas aroma. Range is now operating normally, job complete."
Near China Spring, TX 76633
Chase
Job Details: 10/11/2019
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived on site customer complaint was icemaker not making ice replaced ice maker ran unit in test mode everything worked great all lines are dry
Near Leander, TX 78641
James
Job Details: 10/11/2019
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and tested operation. I found a load in unit consisting of a towel, few rags, shirt and sheets. Tested for faults and found none. Instructed customer on best loading practices for optimal performance and proper cleaning. Unit working as designed. Job complete"
Near Austin, TX 78748
Brandon
Job Details: 10/11/2019
REFRIGERATOR MAYTAG MFI2570FEZ02 "Arrived on site for customer complaint of unit not dispensing ice, found failed dispenser motor, I replaced motor, unit tested good."
Near Spicewood, TX 78669
Andy
Job Details: 10/11/2019
WASHER MAYTAG MVWB835DC4 Arrived on site for washer off balance. Tested and inspected unit and found wash basket is out of round. Ordering needed part as well as other parts to be safe. Office to schedule as basket is expart. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10811956 (GEARCASE ) and 1 W10811960 (BASKET ) and 1 W10902814 (WASH PLATE ) and 1 W11170706 (CONTROL )
Near Austin, TX 78729
Paul
Job Details: 10/11/2019
DISHWASHER KITCHENAID KUDE70FXSS5 "Arrived onsite for the dishwasher that’s not dissolving pods. I checked for stored error codes and found an F6E1, F6E2, & F8E1. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed. I started a regular cycle multiple times and the unit filled properly and the pump started. I suspect the float switch was up and not allowing water in even though there was not a stored F6E4 error because I found two pieces of glass and a rack tine clip laying in the bottom of the tub. The unit is working as designed at this time.
Near Pflugerville, TX 78660
Al
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF555SDFZ06 Arrived to install previously ordered part.After verifying P&L I installed the auger motor.Reassembled and unit began dispensing ice.All water lines were dry at the time of service.Job complete
Near Georgetown, TX 78626
Thomas L.
Job Details: 10/11/2019
OVEN WHIRLPOOL GBD307PDS4 Arrived on site for inner oven coming apart. Inspected unit to find that the roof of the upper oven liner is coming apart. The middle section of the liner is loose and the liner is not a repairable part. See pictures for a better understanding.
Near Lorena, TX 76655
Chase
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site found the left side of the light didn’t have good enough connection popped it out readjusted it popped right back in everything work great customer was happy all lines are dry
Near Spicewood, TX 78669
Andy
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW94HEAW0 Arrived on site for washer lock issues. Tested and inspected unit and found failed lock latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78723
Joseph C.
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for “F8E3 error code and water level is not correct” complaint. Inspected unit and could find no codes. Performed test cycle and unit performed as designed. Ran quick wash cycle on clothes left in unit. Unit performed cycle as designed. Tenant stated that he uses two pods and they don’t dissolve. Recommend using only one pod. Unit appears to be performing as designed. No leaks detected, at time of service."
Near Round Rock, TX 78665
Al
Job Details: 10/11/2019
WASHER WHIRLPOOL WTW8500DC5 "Arrived to inspect rattling noises.Ran diagnostics test mode and got the F9E2 Water ring detected pump drive system problem error.Customer showed me a video of the noise that only occurs during drain.I removed the drain pump and found a silver metal tag inside the drain pump.I removed the obstruction, reassembled the unit and unit now operates as designed without the rattling.All water lines were dry at the end of service.Customer satisfied.Job complete"
Near Austin, TX 78741
Wesley
Job Details: 10/11/2019
WASHER WHIRLPOOL WFW3090JW0 Arrived on site and found f11 error. Ordering CCU to repair. Unit runs in diagnostics. ; ordrng 1 W11334214 (CCU)
Near Austin, TX 78737
Scott
Job Details: 10/11/2019
RANGE KITCHENAID KDRS467VSS04 Arrived on site for right front burner keeps trying to ignite . Found small orifice clogged . Cleaned orifice and unit is no longer trying to lignite . No gas leaks detected at time of service . Job complete .
Near Pflugerville, TX 78660
Al
Job Details: 10/11/2019
RANGE WHIRLPOOL WFE515S0EB0 "Arrived to inspect range with no glass.Confirmed the left screw came loose from the unit and the glass came out.I reassembled the unit, had tenant test it and completed the job.Sent this message to office Skype for billing, since customer has credit card on file for repairs.Can someone please complete this call for 236223 HDF. There’s a credit card on file. Here’s a pic. Labor only no parts. I reassembled the unit.Glass came out and didn’t break.Job complete Office rand card for payment."
Near Austin, TX 78745
Luis
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for ice issues,seized auger motor. Found control clicking on hv control called tech support per tech support need to replace control. Installed new control and dispenser motor. Powered unit on ran diagnostics all test passed unit cooling correctly,tested dispenser motor working SR#7726091210; ordrng 1 CNOTE (GOT SR NUMBER CAN WE GET AUTHO FOR L)"
Near Austin, TX 78723
Joseph C.
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for “freezer light out and fresh foods lights dim” complaint. Inspected unit and found freezer light faulty. Removed and replaced freezer light. Unit is performing as designed. No leaks detected, at time of service. Customer declines purchase of filter."
Near Austin, TX 78704
Wesley
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site and found the gasket to be the wrong color. Ordering the correct gasket. Returning with mullion in event of customer wishing to have it replaced. ; ordrng 1 W10830046 (gasket-fip)
Near Georgetown, TX 78626
Al
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived to install previously ordered part.After installing part, I reassembled the unit and unit began operating as designed.All water lines were dry at the time of service.Customer satisfied Job complete"
Near Lakeway, TX 78734
Andy
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KSSC48FTS00 "Arrived on site with 2 man to move unit and check for leaks. Flooring is badly damaged and has mostly been removed and still needs to be replaced from prior water damage. Customer also signed moving unit waiver. Pulled unit out and found no leaks from underneath or behind. Found some water dripping on gasket. Found some water on top of unit. Pulled cover and found compressor line frozen and melting and dripping down. Spoke with DW and was instructed to call LM and get his input. Was instructed that SS tech will need to come out. Pump unit out and recharge properly. Customer also stated that control box in RC is not operating properly. Ordering SS tech repair. Instructed customer to keep an eye unit to prevent more water damage.
Near Austin, TX 78726
Lou
Job Details: 10/11/2019
OVEN WHIRLPOOL WOC54EC7HS01 "arrived on site to inspect oven noises. Upon further inspection, the customer advised that when they turn the oven on, it makes a loud noise for approximately 5 mins then the noise stops and the unit continues to heat. I tested the cooling fan in diagnostics and it began to make a loud screeching noise. I pulled the unit from the wall and retested the fan and it no longer made the noise. Due to the intermittent failure, I removed and replaced the cooling fan and retested. The unit operated as designed. Job completed."
Near Austin, TX 78746
Luis
Job Details: 10/11/2019
REFRIGERATOR IKEA IX6HHEXDSM01 "Arrived on site for no ice. ICEMAKER not running through a forced cycle diagnosed faulty icemaker. Installed a new icmaker,ran a harvest test,icemaker filled with water unit working as designed."
Near Buda, TX 78610
Brandon
Job Details: 10/11/2019
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit making noise during spin cycle, found gearcase leaking oil, belt rubbing on shield, ordering belt, gearcase, washplate, cam, and hub. ; ordrng 1 WPW10006384 (drive belt)"
Near Austin, TX 78746
Luis
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "arrived on site for temp concern. Temp reading -10 in freezer,freezer empty advised customer if no products are in freezer temperature will be in the negatives due to nothing able to Absorb temp. Changed defrost setting to basic,ran diagnostics all test passed."
Near Temple, TX 76504
Arthur B.
Job Details: 10/11/2019
WASHER MAYTAG MVWB765FW0 "Arrived onsite to install new gearcase to top load washer from prior tech’s diagnosis. Was able to remove agitator by breaking assembly off. Found new is completely stripped. Unit will need outer tub, inner basket, rotor,stator and clutch to complete repair. Left gearcase,agitator and bolt in laundry room to complete repair on next visit. OF to R/S due to part availability.; ordrng 1 CNOTE (ABO RETURN ) and 1 W10512161 (OUTER TUB ASSEMBLY) and 1 W10754158 (motor stator) and 1 W10754448 (clutch) and 1 W10754448 (clutch) and 1 W10811957 (spin basket) and 1 W10909670 (nut-spaner)"
Near Hutto, TX 78634
Cliff
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found contaminated sealed system causing cooling failure. Compressor, evaporator, and filter dryer would need to be replaced to complete repairs. Homeowner does not wish to go forward with repairs at this time due to extent of repairs needed and they have already replace the refrigerator."
Near Burnet, TX 78611
James
Job Details: 10/11/2019
REFRIGERATOR FRIGIDAIRE FFHB2750TS7 Arrived on site and tested operation. I found hammering noise coming from water lines when calling for water. I found the valve to be at fault. Corrected issue and tested. Unit tests good. Job complete
Near Seguin, TX 78155
Kevin
Job Details: 10/11/2019
MICROWAVE WHIRLPOOL WML55011HS0 "Arrived on site and inspected microwave and found interior light is working properly, inspected counter top light and found bulb has burnt out, took one picture. A new bulb will be needed to correct the issue but they are not covered by warranty, customer is aware of the situation and how to replace them properly, Job complete"
Near Austin, TX 78745
Luis
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no ice. Found obstruction in emitter control blocking optics. Removed obstruction reinstalled control,ran u it through diagnostics good air flow,no errors on icemaker,ran harvest passed,ran fill test passed."
Near Austin, TX 78717
Lou
Job Details: 10/11/2019
DISHWASHER WHIRLPOOL WDT710PAHZ1 "arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit with old water in the tub. I pressed the start button holding it for 3 seconds and the drain pump came on. I found a large amount of debris in the disposal as the water began to drain from the dishwasher. Unit drained all of the water out. I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Unit operated as designed. I checked the filter drain area and it had the appropriate amount of water remaining. I removed and replaced the drain pump and retested. Unit operated as designed. I recommended that the customer clean the unit with a dishwasher cleaning agent to get the old oils and stagnant smell out of the unit. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
James
Job Details: 10/11/2019
WINE COOLER KITCHENAID KUWL204ESB00 Arrived on site and installed new display shelf and main control. Tested operation and found unit working properly. Job complete
Near Austin, TX 78747
Luis
Job Details: 10/11/2019
REFRIGERATOR LG LFXS29766S/01 Arrived on site for no cool. Pierced low side pressure found pressure reading +30 psi diagnosed failed compressor. Unit is around 4 years old customer is going to contact LG for compressor replacement.
Near McGregor, TX 76657
Chase
Job Details: 10/11/2019
COOKTOP JENN-AIR JGCP436WP02 Arrived on site customer customers complaint was that the igniter would always take and when you turn it to the real low position that the burner would go out call tech-support they said replace all three parts need to order one of them; ordrng 1 W10854967 (igntr-surf)
Near Georgetown, TX 78633
Jonathan
Job Details: 10/11/2019
DRYER AMANA NED4655EW1 "Arrived on site for dryer door not staying opened. Inspected unit and work area. Found door not able to open more than 90° angle, due to closet door in the way. Switch door to open towards washer to allow door to open all the way. Tested door and drying operations. All tested good."
Near Seguin, TX 78155
Kevin
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived on site and inspected refrigerator and found icemaker harness is not connected to power. After resetting icemaker began cycling and filled with water. No further repair is required at this time, no water leaks from connections at time of service, job complete"
Near Austin, TX 78702
Luis
Job Details: 10/11/2019
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site for no ice, found no power to icemaker. Checked harness found power lead not fully inserted to harness. Repaired power lead,reinstalled harness icemaker ran through a cycle and filled with water"
Near Austin, TX 78731
Luis
Job Details: 10/11/2019
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for for no ice. Ran icemaker through a cycle ice dumped from icemaker ran fill test passed. Checked software per tech support found old software found small amount of frost on evaporator cover. Ordering updated main control and evaporator cover. Repair will be covered under S27311; ordrng 1 CNOTE (LM ONLY) and 1 W10889360 (COVER) and 1 W11333076 (CONTROL)