Service History 720

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS2

Near Cedar Park, Texas 78613

Kimo

Job Details: 05/23/2023

Arrived onsite for a MW that is not heating. Upon inspection I found that the diode had failed. I installed the diode correctly this time and tested the unit using a resettable fuse and found the unit operating as designed. I am ordering a fuse and setting return

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW4

Near Austin, Texas 78725

Matthew

Job Details: 05/23/2023

"Arrived onsite for unit timer advancing when cycle ends. Upon arrival inspected unit. Found that customer was experiencing the wrinkle guard cycle. The cycle will signal done, then continue to advance through the wrinkle guard until Off. Notified customer of this feature. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kyle, Texas 78640

Kevin

Job Details: 05/23/2023

"Arrived on site and found Saved error code for motor fault, motor was replaced on previous visit. Spoke with tech line and Although harness measured resistance on previous visit is still recommended replacing it. It might be opening circuit under load. Also replaced control board. After repair washer completed a diagnostic cycle again. Same as previous visit, job complete. 7736470021"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Kyle, Texas 78640

Kevin

Job Details: 05/23/2023

"Arrived on site and inspected refrigerator and found icemaker is off. After switching it on tell the reset button down until icemaker cycled properly Dispensed ice in tray and filled with water. Cycled icemaker a second time and dispensed water it just filled with cycle properly and refilled again. Icemaker worked twice during service call. Sent a short video to KB/service management of it working properly, job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL05

Near Austin, Texas 78704

Luis

Job Details: 05/23/2023

"Arrived on site. Found mullion not entering catch,adjusted mullion on door checked door operation unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Briarcliff, Texas 78669

Luis

Job Details: 05/23/2023

"Arrived on site. Replaced filter housing,damper control and insulation tested water dispenser passed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78724

Joe Z

Job Details: 05/23/2023

Arrived on site for unit tripping breaker upon arrival Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection at block by removing jumper from neutral to ground and test unit By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

We serviced a

AMANA DRYER

Model NGD4655EW3

Near Austin, Texas 78724

Matthew

Job Details: 05/23/2023

Arrived on site for gas dryer not heating. Upon arrival inspected unit. Found that there was no gas supply line to unit. Notified customer that a gas supply line and connectors would be needed to have the unit operate properly. Customer understood. Job complete

We serviced a

WHIRLPOOL DRYER

Model wed5620hw2

Near Austin, Texas 78723

Matthew

Job Details: 05/23/2023

"Arrived onsite for unit cutting off prematurely. Upon arrival tested unit. Found in sensory dry the unit would cut off in about 3 min. Ran timed dry and unit did not fail. Issue is with sensor circuit. Had harness on hand. Replaced harness. Customer will monitor. If symptoms persist recommend replacing electrodes, control and thermistor. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Volente, Texas 78641

Kimo

Job Details: 05/23/2023

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found the unit operating was designed. Customer connected the unit to Wi-Fi.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Burnet, Texas 78611

Maurice R

Job Details: 05/23/2023

". Arrived onsite for washer leaking and making a loud noises during spin cycle. On inspection found the unit had oil on all the sides of the washer. Installed a new gear case, clutch and slider. Calibrated the unit and reran diagnostic mode on unit. There water marks on the front of the unit, while in diagnostics mode the water being dispense into the washer was close to going out the front. Found calcium buildup where the water is dispensed into the tub making a ramp for the water. Replaced dispenser, these units have know issue to leak out the dispenser. No water leak detected during service."

We serviced a

WHIRLPOOL OVEN

Model kode500ess20

Near Burnet, Texas 78611

Maurice R

Job Details: 05/23/2023

Arrived onsite for oven heating up the house. On interior the customer was saying that the heat was completely out the bottom of the ovens that she could feel 4 to 5 feet away. She had both ovens on to 400? I inform the customer that the unit has 2 fans that will come on full speed when using both units. This is how the unit is designed to operate. The unit is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near Austin, Texas 78726

Paul

Job Details: 05/23/2023

Arrived onsite for a refrigerator not cooling correctly. I found the RC temp at 62 degrees and the FC temp at -4 degrees. I found the RC set at 37 and the FC set at -6. I changed the FC temp to 0 degrees. I found the RC thermistor reading at 39 degrees and way out of range. I found no ice on the thermistor. I found the RC evaporator thermistor incased in frost and reading 44 degrees. The evaporator was mostly clear but the drip pan was frozen in ice because the drain was restricted. I cleared the ice and the drain. I replaced the evaporator cover and tested the unit. The unit is cooling down and working as designed. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near Austin, Texas 78730

Paul

Job Details: 05/23/2023

Arrived onsite for a refrigerator not making ice. I forced a harvest and found no water entering the mold. I found correct voltage to the fill valve and the valve was humming but wasnt opening. I replaced the valve and retested in a forced harvest. The mold filled with water and it worked as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near Austin, Texas 78703

Wesley

Job Details: 05/23/2023

Arrived onsite for hi fridge temp and determined cause of hi temps to be frozen fresh food evap. Determined cause of fresh food evap to be clogged p trap. Cleared trap and verified normal thermistor readings and proper 3 way valve operation. No charge. Advised customer on findings and on manual defrost to restore.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Georgetown, Texas 78628

David Z

Job Details: 05/23/2023

Arrived on site to replace console that was damaged in box. Replaced console and verified proper fit and function. Repair completed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUID508HWH00

Near Temple, Texas 76502

Tyler

Job Details: 05/23/2023

Arrived on site for ice machine not allowing ui to stay on when unit was turned on. Upon arrival confirmed issue and found ui lights off while unit was still making ice. Replaced ui and found functionality restored and unit working as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Georgetown, Texas 78626

Vincent

Job Details: 05/23/2023

"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave door had a scratch. Confirmed the issue and I replaced the glass door. Unit is now installed with no scratches. Job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Georgetown, Texas 78626

Vincent

Job Details: 05/23/2023

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit was making to much ice and then it stoped making ice. Tested the ice bin sensor and found it open. I replaced the sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, Texas 78724

Joe Z

Job Details: 05/23/2023

Arrived on site for unit tripping breaker upon arrival unit builder mentioned that unit is unplugged from wall. Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection by removing jumper from neutral to ground at block and test unit. By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Round Rock, Texas 78681

Paul

Job Details: 05/23/2023

Arrived onsite for a refrigerator making noise. The customer stated the unit will make a loud buzzing noise at times. I was able to duplicate the noise when applying pressure to the high side condenser line and the customer confirmed it was the noise they are hearing. I put a bend in the line keeping it away from the compressor pan and the noise went away. I leveled the refrigerator and the unit still sounded normal. The customer will monitor and call back if the noise returns. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Round Rock, Texas 78681

Paul

Job Details: 05/23/2023

Arrived onsite for a refrigerator building up ice at the top of the FC by the door gasket. I found an air gap at the top of the FC door gasket on the right side about 6 inches long causing the issue. I removed the ice from the FC and used my heat gun and reshaped the gasket and it is sealing properly now. I explained to the customer to leave the door closed so the gasket will cool down and stay in shape and continue to seal properly. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Elgin, Texas 78621

Joe Z

Job Details: 05/23/2023

Arrived on site for control not operating correctly. Upon arrival ran diagnostics and there are no saved error codes. Test unit and found ui is intermittently not responding. Need to replace ui. Replaced ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near McDade, Texas 78650

Joe Z

Job Details: 05/23/2023

Arrived on site for unit not drying correctly. Upon arrival ran vent test and is good. found out customer was using eco boost to dry. Instructed customer that using eco boost uses less heat and tumbles for a longer period. Test unit with clothes not using eco boost. Unit is operating as designed . Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Uhland, Texas 78640

Leonardo

Job Details: 05/23/2023

Arrived on site to test unit for door hitting tub and hard to close. Test unit and found unit not leveled. Leveled unit test unit and door closing correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB3

Near Uhland, Texas 78640

Leonardo

Job Details: 05/23/2023

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor assembly test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Austin, Texas 78738

Luis

Job Details: 05/23/2023

"Arrived on site for no ice. Found icemaker bail arm stuck in the off position,adjusted housing tested ice harvest test passed icemaker filled with water and working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/23/2023

"Arrived on site to test unit for vibrations noise, tested unit found no coming from multiple locations, inside FC and behind unit, disassembled FC and back panel, applied sound pads in all effected areas, used perma gum to seal in gap on back of FC do to excessive moisture developing, advised customer to monitor for noise and if it returns call us, unit is running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Braunfels, Texas 78130

Andrey

Job Details: 05/23/2023

"Arrived on site to replace previously diagnosed compressor, access valve and dye drier, replaced compressor, vacuumed system down for 20 minutes and vacuum held good for 10 minutes, charged system 64g of R600, unit developed a good frost pattern, advised customer to monitor for the next 24 hours before loading, unit is running as designed, job complete"

We serviced a

JENN-AIR OVEN

Model JJW3830IL00

Near Canyon Lake, Texas 78132

Andrew

Job Details: 05/23/2023

"Arrived on site to test unit for error f6e0(ui lost communication). Verified console receiving proper voltage. Replaced console, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/23/2023

Arrived on site to test unit for leaking. Found compression fitting on inlet valve was not seating properly. Installed new compression fitting that the customer provided. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Temple, Texas 76502

David Z

Job Details: 05/23/2023

Arrived on site to diagnose dryer that is not spinning and drying clothes. Tested unit and could hear it buzz but does not engage. Disassembled unit and found the belt had split and wrapped around the motor shaft. Removed belt and replaced with new. Tested unit and confirmed all working as designed. Repair completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, Texas 78744

Matthew

Job Details: 05/23/2023

Arrived onsite for unit not draining. Upon arrival inspected unit. Found standing water in tub. Inspected and found Knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Austin, Texas 78721

Matthew

Job Details: 05/23/2023

Arrived onsite for unit not turning on. Upon arrival inspected unit. Inspected and found unit wired incorrectly at block . Took pics. Found console shorted. Corrected wiring and replaced console. Tested and unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Killeen, Texas 76542

Tyler

Job Details: 05/23/2023

Arrived on site for washer leaking. Upon arrival confirmed issue. Found leak coming from loose cold side connection on valve. Found fill hoses both reversed. After correcting hoses and reinstalling unit I found leak gone and u it working as designed. Took photos in sd of floor damage from leak before diagnostics.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78519LZ00

Near Harker Heights, Texas 76548

Tyler

Job Details: 05/23/2023

Arrived on site for microwave rattling intermittently. Upon arrival tested unit and creplicated noise twice very briefly. Couldnt replicate noise further and couldnt verify any parts or failures in unit. Called techline and reported findings to Derek sr#7736478755. Was instructed to have customer try to record sound to send to whirlpool if it reoccurs to see what can be done further. Sound was no longer present after diagnosis. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nolanville, Texas 76559

Tyler

Job Details: 05/23/2023

"Arrived on site for refrigerator not cooling properly in rc and creating moisture all over rc shelves. Upon arrival confirmed issue. Upon disassembly of 7nit I found dampener motor frozen over and not running in diagnostics. Also found fc evap fan motor not properly mounted in evap area reducing airflow to rc. Remounted fan and replaced dampener motor, and found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Buda, Texas 78610

Kevin

Job Details: 05/23/2023

"Arrived on site and replaced all parts diagnosed on previous visit. Confirmed dryer is running normally and airflow is good on airflow meter, job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Spicewood, Texas 78669

Kevin

Job Details: 05/23/2023

"Arrived on site and found incoming power is correct. When dryer is started motor will home but not move. With door switch pressed if drum is spun by hand motor will kick on and run. Disassembled dryer to replace motor and found blower fan is seized. Ultimately had to drill And melt off old blower fan plastic to remove motor. Replaced blower fan and motor and dryer is now running properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Marion, Texas 78124

Andrey

Job Details: 05/23/2023

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found full bin of ice and water is dispensing, customer stated that is is intermittent and it will stop dispensing water for days, removed front and found a loose connection for the paddle and UI not sitting properly in housing secured connection and installed it properly, removed back panel and found control box dangling inside the drain pan, moisture potentially getting on control but did not detect any at this time, secured control box and advised customer to monitor if issues persists then UI and control will be needed, at this time job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Seguin, Texas 78155

Andrey

Job Details: 05/23/2023

"Arrived on site to test unit for burn smell and rumbling, tested unit found shorted diode, replaced and tested, u it is now running as designed, called safety to document, recommended to safety if issue happens again, then capacitor, diode and magnetron will need to be replaced, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Dripping Springs, Texas 78620

Luis

Job Details: 05/23/2023

"Arrived on site for water leaking. Found water leaking from hinge assembly,removed cover found leak at fill tube connection,disconnected connector found o ring warped in female end of water line entering cabinet,removed oring reinstalled oring correctly into female connector,reconnected fill tube ran icemaker fill test passed no leaks."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Hutto, Texas 78634

Vincent

Job Details: 05/23/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer would not detect the door closed sometimes. Inspected the strike and found it it was lose. I tighten the screws and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Pflugerville, Texas 78660

Vincent

Job Details: 05/23/2023

Arrived on site to install parts previously diagnosed. Installed both doors and name plate. Cleaned with stainless steel cleaned and unit is now good. No leaks where observed during service.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Round Rock, Texas 78664

Vincent

Job Details: 05/23/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making taping noises on a spin cycle. I ran unit in diagnostics and found no error codes stored. I then ran a high spin and found that the drain hose was taping agains the wall. I adjusted the hose and re-tested and its now running ad designed. No leaks where observed during service."

We serviced a

JENN-AIR OVEN

Model JJW2830IL00

Near New Braunfels, Texas 78132

Leonardo

Job Details: 05/23/2023

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Burnet, Texas 78611

Maurice R

Job Details: 05/23/2023

"Arrived onsite for washer making a noise. I ran the unit in diagnostics mode and when it went into agitation cycle there was a loud grinding noise. I flipped the unit and found oil on the sides of the unit. Installed a new gear case, cam and actuator. Retested the unit and it is operating as designed now and no water leaks detected during inspection."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Bertram, Texas 78605

Maurice R

Job Details: 05/23/2023

"Arrived onsite for dryer making a noise. Ran the unit and could a pumping noise. Gain access to the drum and found the blower wheel was free spinning and hitting the blower housing. I had break off the blower wheel, I installed a new motor and blower wheel. Tested unit and the dryer is operating as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, Texas 78749

Luis

Job Details: 05/23/2023

"Arrived on site for popping sound. Ran diagnostics couldnt recreate issues in diagnostic test,ran normal operating cycle"

We serviced a

KITCHENAID VENTHOOD

Model KVWC906KSS0

Near Leander, Texas 78641

Kimo

Job Details: 05/23/2023

"Arrived onsite for a vent hood with flickering lights, upon testing the unit several times and found that the light are operating as designed. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Austin, Texas 78737

Scott

Job Details: 05/23/2023

"Arrived on site ,replaced UI . Tested unit . All operations are normal. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78748

Scott

Job Details: 05/23/2023

Arrived on site for washer making noise . Found leveling feet on pedestal were not level. Adjusted feet . Ran 12 test on diagnostics. Unit is performing as designed . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, Texas 78749

Scott

Job Details: 05/23/2023

Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Georgetown, Texas 78633

Gerry C

Job Details: 05/23/2023

KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Georgetown, Texas 78633

Gerry C

Job Details: 05/23/2023

"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Georgetown, Texas 78633

Gerry C

Job Details: 05/23/2023

KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Georgetown, Texas 78628

Gerry C

Job Details: 05/23/2023

"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/23/2023

"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Georgetown, Texas 78626

Lou

Job Details: 05/23/2023

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Georgetown, Texas 78628

Lou

Job Details: 05/23/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, Texas 78610

Leonardo

Job Details: 05/23/2023

Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Austin, Texas 78747

Leonardo

Job Details: 05/23/2023

Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UVL6036JSS2

Near Leander, Texas 78641

Kimo

Job Details: 05/23/2023

"Arrived onsite of a vent hood with light that flicker on the low setting upper inspection I found this to be true. I contacted Rich as techline and toll him of my findings and found out that there was nothing I could do to fix the issue it was explained to me that it has something to do with how our power is delivered here in the u.s, the way the bullies pick up the high side of the sign wave more what the low side causing a perceptible flicker i relied this to the customer and advised them to contact whirlpool if they have any questions sr#7736475354."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHB

Near Leander, Texas 78641

Kimo

Job Details: 05/23/2023

"Arrived onsite for a DW that is flashing all lights on the console. Upon arrival I ran the unit and found that this did not happen. Due to the seemingly intermittent nature of the issue, I replace the control and tested the unit several time and found unit operating as designed"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Georgetown, Texas 78628

Kimo

Job Details: 05/23/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door and found the unit sealing up properly now W16VNS0APL1

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, Texas 78130

Andrew

Job Details: 05/23/2023

Arrived on site and replaced previously diagnosed ice door/separator. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, Texas 78758

Wesley

Job Details: 05/23/2023

Arrived onsite and replaced the freezer door to restore ice maker production. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/23/2023

Arrived onsite and found dishwasher water had not been turned on to unit. Repaired by turning on water to unit. All checks good. Advised customer on repair.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/23/2023

Arrived onsite and found lid unlock failure due to bent lid. Corrected lid to con vex position and function is now restored. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HB10

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/23/2023

Arrived onsite for broken microwave panel and repaired unit with new console. All checks good. Advised customer on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/23/2023

Arrived onsite and replaced left side support and feet. Unit is now operating as designed. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model MGD4500MW1

Near Pflugerville, Texas 78660

Wesley

Job Details: 05/23/2023

Arrived onsite and tested unit for leaking. No leaks detected. Corrected felt pad alignment to improve rotation of drum. Unit is now operating as designed with no leaks. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Austin, Texas 78738

Luis

Job Details: 05/23/2023

"Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 ; used 4 W11632139 (Led module) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Georgetown, Texas 78626

Gerry C

Job Details: 05/23/2023

"MVW7230HW0 Arrived to inspect shaking. I found the legs were not set correctly and the unit would rock, corner to corner. I corrected the legs and centered the basket within the chassis and re-calibrated. The unit operated in manual and automatic test modes as designed. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS00

Near Austin, Texas 78738

Luis

Job Details: 05/23/2023

"Arrived on site. Replaced left side door hinge,screw and cam tested door operation good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Round Rock, Texas 78665

Vincent

Job Details: 05/23/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was error code F2E2 for lost communication of UI. Found that the user interface was good and no corrosion was found. I then found that the control was causing the problems. I then ran a diagnostic cycle and found everything operational good. No leaks where observed during service. /

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Austin, Texas 78729

Paul

Job Details: 05/23/2023

"Arrived onsite for a dryer not heating. I tested the incoming voltage and had 123VAC L1-G, 12VAC L2-G, & 110VAC L1-L2. I reset the circuit breaker and had 243VAC L1-L2. The breaker didnt lock in strong like it should when resetting it. I ran the dryer and lost L2 and could smell a faint electrical smell coming from the wall receptacle. I disassembled the dryer and inspected the L2 circuit at the control and all the heater components. All tested good and visually looked good. I went over all this with the customer and they are going to pull the receptacle and change it then test the dryer and if needed have the breaker replaced. Call complete."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC0

Near Austin, Texas 78726

Paul

Job Details: 05/23/2023

"Arrived onsite for a washer that is not spinning the clothes out when set to the normal cycle. I found spin turned off in the normal cycle and showed the customer. I explained to the customer that the washer will automatically default to what options were selected and run dining the previous cycle. I checked stored error codes and there was a slow fill, off balance, and suds error code. I went over detergent and loading. The customer stated they had just cleaned the hose screens and when I ran the auto test cycle the machine filled properly and worked as designed.

We serviced a

LG REFRIGERATOR

Model LFX31925SB/07

Near Jarrell, Texas 76537

David Z

Job Details: 05/23/2023

"Arrived on site to diagnose refrigerator that was not cooling. On arrival the unit was powered on but silent. No fans running, no compressor. I power cycled the unit and retested. When I power cycled the unit things powered on, compressor came on, fans were running normally. Advised customer wait 24 hours to see if unit cools and stays cooling. If compressor stays running and unit doesn't cool then customer is advised on needing a Sealed system repair, or possibly a control if unit locks up again. No repair made since unit needs time to run and may be resolved now. Repair completed."

We serviced a

FRIGIDAIRE RANGE

Model FFGF3011LBG

Near Kyle, Texas 78640

Leonardo

Job Details: 05/23/2023

Arrived on site to test unit for unit not getting hot. Test unit and found and glow igniter. Replaced igniter

We serviced a

WHIRLPOOL WASHER

Model Mvwb855dc3

Near New Braunfels, Texas 78132

Andrew

Job Details: 05/23/2023

Arrived on site and replaced previously diagnosed latch. Unit now working as designed. No leaks detected. Job complete.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near New Braunfels, Texas 78132

Andrew

Job Details: 05/23/2023

"Arrived on site to test unit for no ice production. Customer stated she ran a clean cycle and replaced filter and it never produced after that. Found water filter was not installed all the way preventing unit from getting water. Ran diagnostics and found reservoir drain receiving proper voltage(13vac) but not engaging. Removed pump and inspected, found no obstructions. Reassembled and pump now working as designed. Advised to monitor and if unit stops making ice recommend reservoir pump W11542868.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW02

Near New Braunfels, Texas 78132

Andrew

Job Details: 05/23/2023

Arrived on site to test unit for water leaking into RC and freezing items. Found drain was restricted and unit way over packed. Accessed drain tube and found it was not sealing properly causing air leak. Also found gap in liner and cabinet. Sealed liner with silicone and sealed drain tube to prevent air leaks. Removed obstruction from drain and unit now working as designed. Advised unit will need to be unpacked a bit to allow for proper air flow. Job complete.

We serviced a

KENMORE WASHER

Model 417.6171251

Near Elgin, Texas 78621

Joe Z

Job Details: 05/23/2023

"Arrived on site for lid not locking. Upon arrival test unit and selector knob is not responding. Removed console to access controls. Cleared lint build up from controls board. Found a loose connection. Secured all connections. Test unit and knob now responds. Started several cycles , lid latches and cycles begin every time. Unit is operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH01

Near Austin, Texas 78725

Matthew

Job Details: 05/23/2023

Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit room temperature in both compartments. Checked amp draw on compressor and was .4amps. Checked pressures and was 10psi. Inspected compressor and evaporator compartment and found no signs of dye. Ran nitrogen through unit and found leak at center divider. Removed hinge screw and found screw covered in dye and dye underneath hinge . Called tech line for assistance. Spoke to Andrew SR#7736478302. Submitting pictures. Submitted for review. Whirlpool will contact customer within 3 business dayS

We serviced a

WHIRLPOOL DRYER

Model MGD5500FW0

Near Elgin, Texas 78621

Joe Z

Job Details: 05/23/2023

Arrived on site for kerosene smell. Upon arrival inspected unit. There are no gas leaks detected. Test unit and operates correctly. Found that home had lots of staining and varnishing done. The kerosene smell is from chemicals used during home improvement work. Customer states that the smell has slowed. Let customer know that the smell will eventually pass. Unit is operating as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Elgin, Texas 78621

Joe Z

Job Details: 05/23/2023

Arrived on site for not heating. Upon arrival test unit. Unit tumbles but does not heat. Did polarity test and test failed. There is no voltage from L1-N. Showed readings to customer and Uploaded picture on SD. L2-N is correct with 119v. Customer signed incoming voltage waiver

We serviced a

WHIRLPOOL WASHER

Model Wtw7500gc2

Near Killeen, Texas 76543

Tyler

Job Details: 05/23/2023

"Arrived on site for washer making abnormal noise during agitation. Upon arrival confirmed sound during agitation. Found no errors in diagnostics, and found no voltage issues. Inspected rotor stator and slider but found no cracks, breaks, or oil leaks. Retested unit in multiple cycles but couldnt replicate noise. Instructed customer to let us know if issue returned.

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Lakeway, Texas 78734

Kevin

Job Details: 05/23/2023

Arrived on site and and found Customer complaint was this is the noisiest washer theyve ever owned. Previous washer in the home was 20 years old. Set washer into a diagnostic cycle and didnt find any saved error codes. ran all functions manually and discussed what every noise is And its related function with customer. Discussed correct loading for this model and detergent usage. Washer is operating as designed documented with tech line. 7736475727

We serviced a

WHIRLPOOL DISHWASHER

Model KUDP01FLSS3

Near Lakeway, Texas 78734

Kevin

Job Details: 05/23/2023

"Arrived on site and inspected dishwasher and found right hand side linkage pulleys have broken off of mounting point on dishwasher. After replacement door is working properly. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near The Hills, Texas 78738

Luis

Job Details: 05/23/2023

"Arrived on site for no water or ice. Tested water dispenser no water dispensing,test measure fill same issue no power to valve,power cycled unit same issue,deli control working correctly,ran diagnostics tested paddle test passed tested force fill working. Exited diagnostics water dispenser working possible issue with controls ran icemaker test passed harvest ran fill failed. Advised customer on replacing controls and heater or just the fill tub heater customer will call into the office if they approve repair.

We serviced a

LG REFRIGERATOR

Model LSXS26366S/02

Near Round Rock, Texas 78681

Vincent

Job Details: 05/23/2023

"Arrived on site for LG refrigerator, inspected unit and work area. Customers complaint was unit not cooling. At arrival unit is on and running, compressor was humming and fans are also operating. No signs of defrost witch means the sealed system has failed and will need to be repaired. Customer has decided to no proceed with repairs. /

We serviced a

MAYTAG REFRIGERATOR

Model KRMF706ESS01

Near Austin, Texas 78749

Luis

Job Details: 05/23/2023

"Arrived on site. Replaced deli harness,replaced freezer evaporator fan motor that includes defrost thermistors,powered unit on ran diagnostics all test passed deli ui working as designed.

We serviced a

KENMORE WASHER

Model 110.2125211

Near Georgetown, Texas 78626

Lou

Job Details: 05/23/2023

"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase, cam and belt failures, I removed and replaced the mentioned parts and calibrated. Tested the unit and found the actuator has failed as well. I removed and replaced the actuator and calibrated again and retested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED6000AW0

Near Belton, Texas 76513

David Z

Job Details: 05/23/2023

"Arrived on site to diagnose dryer that is not heating at all. Examined unit and found the heating element ruptured. Provided estimate for new heating element. Replaced heater and vacuumed unit out. Tested unit and confirmed proper function. Customer advised they need to clean the vent to prevent any more issues, large lint buildup was present. Repair completed."

We serviced a

GE REFRIGERATOR

Model PSB42LSRBBV

Near Georgetown, Texas 78633

Lou

Job Details: 05/23/2023

"Arrived on site to,install previously diagnosed and ordered parts. Due to the compressor failure, I led and replaced the compressor, access valve and UV dye drier. Vacuumed the system and pressures held good. Installed 8.11oz of R134a refrigerant and monitored pressures. Pressures held good and unit is beginning to cool. No water leaks observed during service, job completed. I recommended they allow the unit to cool for 48 hours before placing items back inside."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, Texas 78641

Kimo

Job Details: 05/23/2023

Arrived onsite for a wall oven the has no power. Upon inspection I found that they was no power going into the unit at all I checked the that breaker was not tripped I found that it was not but I reset it anyway and tested again and tested l1 and l2 and found no power still. I advised the customer to check the oven circuit.

We serviced a

WHIRLPOOL DISHWASHER

Model B

Near Georgetown, Texas 78626

Tyler

Job Details: 05/22/2023

Arrived on site for dishwasher not cycling properly. Upon arrival found no errors in diagnostics. Found u it could cycle through diagnostic and normal operation settings. Found drain line not properly secure to disposal and added clamp. Also found dispenser clogged with gel soap on rinse aid side. Ordering W10861000 dispenser to fix and rescheduled customer for 05/29/24 to complete repairs. ; ordrng 1 W10861000 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Pflugerville, Texas 78660

Kimo

Job Details: 05/22/2023

"Arrived onsite for a refrigerator that is not cooling in both sections. Upon inspection I found that the compressor was kicking on and drawing 20amps on startup and the god dont to 8amps the it shuts off. I tested the unit with a known good start device and found no change. I am ordering a ss (2hrs) and the compressor, evap, r600, access valve, Uv drier and evap. To replace unit office to reschedule ; ordrng 1 W11574734 (COMPRESSOR) and 1 W11598434 (EVAP REPAR) and 1 Accessvalve (Access valve) and 1 Uvdrier (Uv drier) and 1 56grams(R600a) (56 grams (R600a)) and 1 Nitrogen (Nitrogen) and 1 Ss (Ss)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Del Valle, Texas 78617

Joe Z

Job Details: 05/22/2023

"Arrived on site to install previously ordered parts. Replaced main control and ui, there is no change. Upon further inspection found harnes inside deli drawer to deli ui is corroded and has broken wires need to order power control and deli drawer. Office to reschedule ; ordrng 1 WPW10624574 (Power supply) and 1 W10815669 (Deli drawer)"