"Arrived on site for washing machine not draining. I spoke to the customer and found out she got the unit to drain. I tested the lid latch and found it not engaging fully anymore. I had to push down on the lid to engage it. I installed a new lid latch. I retested the unit and found it working properly.

Arrived onsite to replace previously diagnosed parts. Replaced faulty detergent dispenser. Replaced dispenser and tested. No leaks present at this time. Job complete

"Arrived onsite for dishwasher leaking after previous repair . Customer stated, looked like leak was happening during draining cycle. Removed toe kick and insulation was saturated. Could not let if this occurred pre or post repair. Removed toe kick and inspected underneath unit. Ran normal cycle and could not identify any leaks. Hoses , fill valve, drain pump all looked good. Customer does have a water softener so recommended using less soap to avoid possible over sudsing. No leaks present at. Customer will monitor."

"Arrived onsite for dryer making noise when in use. Upon arrival inspected unit. Tested and noise was immediate. Disassembled unit and found worn rollers, idler, and belt. Replaced parts and tested. Unit is now functioning properly. Job complete"

Arrived on site for a dishwasher throwing an F8E4 for float switch open. I gained access to the float tray and found it had water in it. I emptied the tray. I then put the unit into diagnostics mode and found stored error codes F8E4 for float switch open and F8E2 for inlet valve problem. I cleared the error codes. I then ran two diagnostic cycles and could not replicate a leak. I informed the customer of my findings and walked them through proper loading/soap usage per the user care guide. I found the unit working as designed at the time of service. Call complete.

Arrived on site for a dishwasher not powering on. Upon arrival the customer already removed the front door panel. Upon further inspection I found the vent badly leaking and needing replacement. I checked voltage at the terminal block and found none. I reset the breaker and waited several minutes. I then checked again and found no voltage. I informed the customer of my findings and advised them on reaching out to an electrician.

Arrived on site to install a heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed with no leaks. Call complete.

Arrived on site for an ice machine making no ice. I put the unit into diagnostics mode and found when the water was recirculating barely any was getting on the evap plate. Upon further inspection I found the recirculating tube had completely popped off of the water dispenser. I reconnected the tube and then let the unit create a slab of ice on its own. I found the unit now working as designed. Call complete.

Arrived on site to install the heater per the special pointer. I installed the new heater and then test the unit. I found it working as designed with no leaks. Call complete.

"Arrived on site to test unit for knocking noise, tested unit found intermittent popping noise coming from back of refrigerator right side, , found service pointer regarding this issue W11610345, Adjusted filter dryer by service pointer a slight popping noise is still present, advise customer that this service pointer does not fix the knocking noise but only makes it less noticeable, called tech line and reported my findings got SR#7734151871, unit is running as designed no leak detected job complete"

"Arrived on site for under counter draw fridge beeping . Customer was also having frost build up, ice cubes melting together and warmer then normal temps in FZ . Ran temp checks . All checked normal. Found FZ door is rubbing cabniet trim on left side and keeping draw to close properly . Door is clearing trim on right side . Recommended customer have the cabinet guys trim down left side trim. Job complete"

Arrived on site to test unit for unit not operating. Test unit and run test and unit working as designed.

Arrived on site to test unit for damaged cooktop and right front switch. Replaced cooktop and switch test unit and unit test good job complete.

"Arrived on site and found fresh food temperature in bin is 34 degrees, when set at 39, took pictures. Test 28 is 35 degrees, test 33 is 31 degrees. Test 35 is 25 degrees. Test 34 is -22 degrees. Test 36 is -16 degrees. Spoke with techline they believe airgap around fresh food evap cover is reason for freezing temperature in drawers.

"Arrived on site for no ice. Ran diagnostics no errors diagnosed frozen fill tube,disconnected harness ran test 19 voltage at harness reading 120vac. Called tech support ran multiple test all passed,per tech support replaced heater,wrapped heater all the way around fill tube assembly,added aluminum tape to secure,reassembly housing added sealer between gaps from housing to liner. Ran diagnostics water filled icemaker. SR#7734151064"

"Arrived on site for no cool. Both sections room temperature,pierced low side pressure reading -25,adjusted drier,removed drier to install new drier to pressurize system to locate leak. Installed a new drier and access valve,broken line at liner called tech support sent picture of broken line per tech support unit is NLA and whirlpool will contact customer within 2-5 business days. SR#7734153183; used 1 W11506635 (Access valve) from stock"

"Arrived on site for unit not defrosting. Removed cover,found defrost heater harness not fully connected,connected harness ran unit through a defrost cycle passed heater powered on."

"Arrived on site for not dispensing cubed ice. Removed bucket found solenoid stuck,removed ass,be,y adjusted solenoid reassembled unit,tested ice dispenser unit working as designed"

"Arrived to inspect no heat. I verified correct voltage to the unit and inspected thermal fuses and found no issues. The element tested open and I removed and replaced. The unit operated as designed and cycled.

"Arrived on site and inspected refrigerator and found icemaker is not working. Found Several wires below freezer door are broken. Took picture. A new door will be needed to correct the issue. Also found model and serial number are missing. With model number missing cant guarantee that freezer door will completely match the original.

"Arrived on site and replaced wash motor diagnosed on previous visit, after replacement dishwasher is no longer leaking, job complete"

"Arrived on site and inspected refrigerator and found ice dispenser motor is failing. Replaced ice dispenser motor and it is now working properly, job complete"

"Arrived on site to test unit for squeaking noise, tested unit found belt squealing on high spin, replaced belt, tested unit, unit now running as designed, per office, no leaks detected job complete"

"Arrived on site to test unit for no ice production and no light , tested unit found when opening the door it take about 15 seconds for lights to come, also every time the door is opened the UI turns off, found emitter not receiving any voltage and red light is not on, exposed harness and found UI And emitter power wires have gotten loose inside the connector, bent connections to get a better connection power is now good to the components but led lights are still not functioning properly, replaced power supply board, LED lights are now functioning properly called tech line SR#7734153950 was authorized to replace necessary parts to fix issue, advised customer to monitor for ice production, unit is now running as designed job complete"

"Arrived on site and inspected refrigerator and found Mollian is not making contact with door close guide so it does not rotate when left-hand door is closed. Raised left hand foot to raise the door and added a spacer between refrigerator liner and door closer. After this mollian now flips into position every time, job complete"

"Arrived on site to replace previously diagnosed sealed system, verified that compressor was needed, replaced compressor, access valve and dye drier, vacuumed system, system held good vacuum for 20 minutes, charged system to 5.5oz, evaporator developed a good frost pattern, advised customer to monitor if any issues arise to call use back, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for broken agitator, tested unit found has spilt, dogs have fallen out and 2 has broke, replaced agitator unit is now running as designed, job complete"

"Arrived to instal previously diagnosed and ordered part. I removed and replaced the door bellow assembly and tested the unit. All functions were present and there were no leaks detected around the replaced bellow, inside the machine or out and there were no water supply leaks detected.

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Confirm the customers complaint and the customer advised that it started making thin ice before not making any ice at all. Ran the unit through diagnostics and found the fill valve was not allowing enough water in one called for water. Remove the filter and still found the same issue. Replaced the fill valve and tested the unit. The unit began to work and operate as designed.

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Round the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Customer stated that not every load doesnt finish but they have had loads of all different sizes not complete cycles. I didnt find the unit unlevel but tested the suspension and re-tested the unit through an auto test again. The unit ran as designed. Advise the customer against improper loading and advise customer to call back if any other issues persist. Call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit will go through the wash and rinse cycle but will not complete before cycle. Inspected unit and work area. Ran the unit through diagnostics and found an F0 E4 (spin limited by water temperature) error code. Grand the units are a test in the unit ran as designed. I asked the customer about their water temperature as the cold water that was coming into the unit was abnormally hot. They did advise that since this heat wave thats come through over the last month and a half, their water temperature has been abnormally high when taking showers or running water. I did advise them that this is most likely the issue thats being caused the washer with the unit not finishing out the spin cycle. I ran the unit through various manual testing with all components showing they were working. Advise the customer that this will be a seasonal issue as their waterlines are most likely dug really shallow into the ground out here in the country and this will only be a seasonal issue. Whenever user care guide in the unit is working as designed. Call complete."

Arrived onsite for refrigerator not cooling and previous company diagnosing a sealed system issue. Upon arrival found customer had moved the unit out of the kitchen. On arrival customer stated after plugging the unit back in (30 min- 1hr out) it has been cooling. Items in freezer were frozen and fridge was cool. Notified customer that had this been a sealed system issue it would not have corrected itself. No excess frost accumulation on panels. Notified customer that this is looking like and electronic issues and power cycling the unit may have restored the issue. Customer will monitor. Job complete

"Arrived onsite for ice machine not making ice. Upon arrival powered unit and tested. Found no water entering unit, only a small trickle. Unit needs valve replacement. Replaced valve and tested. Unit is now functioning properly. Job complete"

Arrived onsite to replace previously diagnosed parts. Replaced failed inlet valve. cos and found control was not sending voltage properly to other components. Replaced control and tested. All other components are functioning properly. No leaks present at this time. Job complete

"Arrived onsite for washer LOC message. Customer has to power cycle to get it to work. Put unit in diagnostics and found stored error code F8E1 valve failure , F0E1 clean cycle , f0e5 off balance load , f5e3 unlock failure , f4e1 wash heater relay error. Cleared code and tested. Auto test passed without error. Ran normal load and passed without error. Could not duplicate any issues. Seems as if the console my be intermittently locking out or accidentally being locked. Customer will monitor."

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found defrost problem in fc.

Arrived on site for cooktop with flames to high. Upon arrival confirmed complaint. Upon further inspection I found all orfices that had been previously converted were incorrect. Replaced all orfices and checked the regulator. Found unit now fully converted as designed and fully functioning within manufacturing specs. Customer visually inspected approved flame height. Found no gas leaks. Call complete

Arrived on site for lats not locking door properly one store is closed. Upon arrival confirm complaint and found an F5 E1 as well as an F5 E3 error. After further inspection I found that the AC was not sending the correct DC voltage to latch and also found latch internally broken not triggering its internal switch. Replaced both parts reassembled and tested the unit and found washer can cycle and lock door as designed. Call complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the hub and wash plate and tested the unit. The unit began to work and operate as designed.

"Arrived on site. Ran diagnostics reset unit,unit working as designed"

Arrived on site for a dishwasher that has a special project on a heater replacement. Inspected unit and work area. Did confirm that the model and serial numbers were within the ranges of the third service pointer. Replace the heater and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived to instal previously diagnosed and ordered parts. I recovered refrigerant fro the system and then removed the compressor and drier. I installed the replacement compressor, service port and dye drier and vacuumed the system. After reaching 400 micron, I allowed it to sit for 15 minutes and there was no vacuum loss. I charged with mfg prescribed 5.5 oz and tested. The unit cooled as designed and the compressor was noticeably quieter. No leaks observed during service. From prior service: reduced the labor by the amount of the prior service fro a few days ago. No leaks observed during service.

Arrived to instal previously ordered part. I installed the replacement front glass assy and tested. The unit operated as designed and the door closing issue was resolved.

Arrived onsite for a cooktop to replace previous diagnosed parts. Ms stated the back left element had stopped working after we left the last visit. I found L2 had come off the LR element. I tightened the connection and reconnected L2 to the switch. I replaced the defective infinite switch for the RR burner. I tested all burners and they are all working as designed. Call complete.

Arrived on site for a refrigerator with the lights out. Upon further inspection I found several LED modules bad. Per the special pointer W11606409 I replaced all modules. The unit is now working as designed. Call complete.

Arrived on site to install the heater per the special pointer. I installed the heater and then test the unit. I found the unit running as designed with no leaks present at the time of service. Call complete.

Right on site and replaced all parts diagnosed on previous visit following service pointer. Recommended customer allow 12 to 24 hours for refrigerator to completely cool. If issue continues there is no known replacement of parts or adjustments that can be made to correct issue. Job complete

"Arrived onsite for a ice machine that still would not make ice after the SS was replaced. Upon further diagnosis I found the inlet side of the drier restricted. I replaced the drier, vacuumed the system, and charged it with 5.75 ozs of R134A. I tested the unit and found it working as designed. Call complete."

"Arrived on site and replaced heating element per service pointer, insured dishwasher is running properly and not leaking by observing a diagnostic cycle. Job complete"

Arrived onsite for a refrigerator with a fan not working and a light thats out. I found the temps good in the FC and the RC. The ice bucket was full of ice. All fans were working as designed. I went over with the customer on cleaning the condenser. I found one of the LEDs out on the RC LED circuit board causing the rest to be dim. The customer chose not to replace the control board and would live with it being dim at this time.

Arrived onsite for a refrigerator with an icemaker stopping. Ms stated the icemaker is working correctly and makes ice but the issue is it doesnt dispense ice correctly and it gets stuck in the ice chute. I found the separator door leaking warm air and causing the ice chute to frost up. I replaced the separator and tested the dispenser. All is working as designed. I went over using crushed ice with the customer. Call complete.

Arrived on site to replace the heating element. I inspected the unit and work area. I followed service pointer W11540964 and verified the model and serial number fall in range. I replaced the heating element and ran a diagnostic cycle. I found it working as designed. Job complete

"Arrived on site for UI not having any power. I inspected the unit and work area. When I opened the freezer door I found the lights not coming on, but they do when the rc door is opened. I gained access to the UI and found no voltage to it. I pulled the door switch and found the line in spade connector broken. I replaced the spade connector and powered the unit back on. It is now working as designed.

Arrived on site for dryer not having power. I inspected the unit and work area. I found the unit not powering on. I pulled the dryer out and it turned on. I gained access to the outlet and found it loose. I wiggled the plug in the outlet and found thebpower cutting in and out. I tested resistance through the power cable and found it good and no loosing resistance as I move it around. I held the plug into the outlet with my hand and ran the dryer. It is working as designed. I recommend the customer have an electrician come out and inspect or replace the dryer outlet. Job complete.

"Arrived on site for washing machine not draining and making a loud noise. I inspected the unit and work area. I found fault codes F9e1 drain pump system problem f8e6 water hazard, in diagnostics. I ran a diagnostics cycle and found the unit working as designed. The drain pump was making a loud buzzing noise, I gained access to the drain pump and found a metal clip inside. I removed the clip and retested the unit. It is now working as designed.

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found no power to the unit. When I pressed the ON button, the unit began to make a loud moaning noise and then the light came on and it began to pump water into the reservoir. When the reservoir drained, the loud moaning noise came on again and I found the noise coming from the external drain pump. No water leaks observed during service, job completed."

"Arrived on site for cooktop, inspected unit and work area. Tested unit and found igniter not working properly. The igniter was pushed down not making a good contact with the burner cap. I adjusted the igniter and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, main control, and would need to be replaced to complete repairs.

Arrived for heater service pointer. Found dishwasher was not mounted properly. Removed dishwasher and replaced heater. Confirmed operation. No leaks. Advised customer that there was a install issue and new brackets were needed. Customer will order and reinstall. Call completed.

Arrived onsite for an ice machine to replace previous diagnosed parts. I found the reservoir timing out at a 4 minute fill and not getting full. I replaced the fill valve and tested the unit. The unit filled in 45 seconds and was almost at the top of the reservoir. There were no water leaks present at the time of service. Call complete.

Arrived on site to install previously diagnosed center in control. Upon arrival installed boat parts reassembled and tested oven and found a good preheat as well as continued healing process after preheat and also found all of the function to the store to control unit now functioning as designed. Cant complete

Arrived on site for refrigerator not allowing water to dispense properly. Upon arrival confirm complaint. After further testing I found at the manifold was not ceiling to the new filter customer installed. I then replaced manifold and found unit could dispense as designed with no leaks. Also recommended to customer that they get a plumber to repair cutoff valve on wall behind fridge. Call complete

"Arrived on site for dishwasher, inspected unit and work area. Found mounting bracket broken. Installed new mounting brackets. Unit is now properly installed. No leaks where observed during service. Job completed.

Arrived on site to test unit for unit tripping breaker. Test unit and put unit in test mode 2 times and both times the unit ran good. Customer said electrician has changed outlet and breaker. We have correct voltage coming in job complete.

"Arrived on site for dishwasher leaking, there was an s-code for this issue to replace heater. Heterodox has been replaced and no more leaks where detected. I ran unit in diagnostics and found stored error codes 8-2 4-3 10-2. I ran a diagnostics cycle and found bad water valve that was shorted. Replaced valve and tested unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site for dishwasher inspected unit and work area. Found detergent dispenser spring broken. I replaced dispenser and tested unit is now operating as designed. No leaks where observed during service. Job completed.

"Arrived on site to for dishwasher, inspected unit and work area. Removed old element and replaced it with the new and improved one. I ten tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to replace previously ordered parts for venthood. Replaced control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose sealed system failure found no dye in system and no cool. Verified no restrictions at drier. Compressor isn't pumping so I replaced compressor and drier and pulled vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.

"Arrived on site and replaced parts diagnosed on previous visit, job complete"

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed job complete

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing so I tested unit and found that the unit was operating as designed no leaks. Job

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. No leaks.

Arrived onsite to install previously diagnosed parts. Upon arrival I performed Service Pointer #: W11560805 Rev. C. And installed new IM and fill tube. Job complete

Arrived onsite for a cooktop that was inspected by a home inspector and informed cx that the cooktop was burning too hot/the flames where orange upon arrival I tested unit several times and found that the unit was burning properly/ blue flames at all settings. Unit operating as designed job complete.

Arrived onsite for washer with a drain pump that wont turn off at the end of the cycle. Upon inspection found found 8fe1 long fill code and f5e4 door not open error. I cleared them and ran a diagnostic cycle and found that the unit ran just fine. I the I tested unit in quick wash with towel in unit and found that the unit when though the cycle just fine. I then ran it in the drain and spin and found the same. I check the drain pump for any obstructions and found none. I noticed that the customer used the pod style detergent which could cause a over suds issue I advised her of this. Unit operating as designed no leaks.

Arrived onsite for refrigerator with ice buildup in rc. Upon inspection I found the At the drain pan was downed up and would not let the water drain properly causing ice buildup and I also found that the bi-metal was not in the right spot so I corrected this after removal of the ice. I then found that the drain tube was clogged so I cleared it and sealed it up to prevent air leaks. I am ordering 1x drain pan and shims. Upon further inspection I found that the right side door gasket was torn and lest warm air into the rc.

"Arrived onsite to install previously diagnosed parts upon inspection I found that the dispenser Assembly did not come this the dispenser motor it comes separately. I also found that the tub hose was broken and the Spencer feed hose with a pin hole leak

"Arrived on site to test unit for dryer shutting off after few seconds, tested unit found motor is engaging but create a vibrating humming noise and shuts off after a few seconds, will need motor to fix issue, order motor and blower wheel, returning with all pre screened parts, office to reschedule ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"

"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, failed defrost system, ran test for damper and found it only opening half way, recommend replacing diffuser,evaporator motor,evaporator harness,control and control UI, ordering parts off to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11581973 (Evap harness) and 1 W11559968 (Evap motor) and 1 W11518204 (Control UI)"

"Arrived on she to install new recirculating pump, installed it and nothing changed. I then tested it in diagnostics and nothing, checked the harness pins and they where lose. I called thecline and recommended to change wiring harness spoke to Chris sr#7734143132. Im scheduling CX to return on the 07/28/22 AM. No leaks where observed during service. ; ordrng 1 W11126268 (Harness)"

Arrived on site for a refrigerator not cooling. I checked temps and found the RC at 60?F. I then put the unit into diagnostics mode and found the airflow components and compressor running as designed. I gained access to the evap and found an ice ball in the top left corner and no other frost pattern on the coils. This indicates a faulty SS. Ordering all SS components. Office to reschedule with a SS tech and a two hour job.; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 LokringKit (Lokring Kit) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)

"Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated that the RC seemed to be losing temp but the FC was fine. They left the unit off for several hours to try and thaw any ice that may have built up and then the unit seemed to work for a while. Shortly after it started having cooling issues again. I checked temps and found the FC at -2?F (set to -6?F) and the RC at 47?F. Upon further inspection I found some frost/ice build up on the evap cover. I then put the unit into diagnostics mode and found both heaters and airflow components running as designed. I gained access to the back of the unit and ohmd out all thermistors. I found the FC read 34k, the FC evap read 29.6k, the RC read 6.57k, and the RC evap read 6.74k. These were all roughly accurate at the time of reading. This indicates a possible faulty control. I went to install the control kit and found it damaged. I am ordering another control kit to install. Office to reschedule.; ordrng 1 W11533213 (Control Kit)"

"Arrived on site for a washing machine not spinning nor draining. On arrival the customer stated they washed a large robe and the unit wouldnt spin properly. They also found with the larger item it would get stuck on the last minute of the cycle and indefinitely drain until the canceled it. They then tried a lighter load and found it ran fine. I put the unit into diagnostics mode and found no stored error codes. I manually activated each component and found they all ran as designed. I then ran a diagnostics cycle and found it ran through as designed. However, on the spin ramp up the tub excessively bounced around. I pushed down on the tub and found it excessively bouncing indicating bad shocks. I am ordering all four shocks to install. Office to reschedule. ; ordrng 4 W11545322 (Shocks)s"

"Arrived to inspect no operation. The unit was in flood stage and after getting it out by 5+ second start press, I was able to enter service mode and found F8E1 as the only stored error code. All functions were present within manual test mode and at the point I tested basket rotation, a squeal from the seal/bearing area could be heard. Upon gear case inspection, I found the lower seal(s) had ruptured and the gear case will require replacement, including the cam assy and belt; ordrng 1 W11454734 (Gear Case)"

Arrived onsite for ice production issue and found fresh food defrost issue main problem. Explained need to have damaged and failing evap cover replaced to restore proper function. Advised customer on findings and repair proposal. Customer is set to defrost unit for repair. All else checks good. ; ordrng 1 W11167902 (Evap cover)

"Arrived on site to install previously diagnosed and ordered parts. Due to the dispenser and drawer failures, I removed and replaced both parts and tested. During testing, I found one the inlet ports on the dispenser was cracked and leaking water (photo). I advised the customer of my finding and am ordering the dispenser and scheduled rerun service for 07/23/22. Water was turned off at the wall and unit left unplugged for safety. ; ordrng 2 4925ER1015B (Dispenser)s"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I placed the unit in diagnostics and tested the sealed system in test 4. During the test, the evaporators had no frost pattern and no cool air blowing. Tested the thermistors and all are good. Compressor is functioning and all fans are functioning. I found the sealed system components are covered under the extended warranty. I am ordering the compressor kit, RC evaporator, FC evaporator, access valve, UV dye drier

"Arrived onsite for Not Cooling. Upon arrival unit is plugged in and cooling, just not cold enough. Compressor is warm to the touch and pulling .85 amps. Both condenser and evaporator fans are operating correctly. Uploaded evaporator frost pattern on S.D. Contacted JC for assistance. JC recommends replacing compressor. This is a r600 unit. JC will be ordering all parts needed. Office to reschedule ; O-emld tckt"

Arrived onsite for a cooktop with the back trim not setting flush on the bottom. I found the pro style cooktop not installed correctly. The side and rear trim pieces were holding the entire weight of the cooktop. I talked to the builder over the customers phone and explained what need to be done. I showed the customer in the installation manual that a solid shelf needs to be installed under the cooktop 7 1/4 below the granite counter top. I also showed Ms that a notch needs to be cut in the shelf to allow the gas line to move from front to rear when the cooktop is pulled forward or pushed back. Ms marked all these notes in the installation manual and will show the builder. The shelf needs to get finished then we will need to return and correct the trim pieces. I also found some scratches on the control panel but explained to Ms that the unit is more than 30 days old and advised to call KitchenAid for assistance to get it replaced and if they agree to call our office. Office needs to RS when the builder corrects the counter.; O-emld tckt

Arrived onsite for front right and front left burners not heating properly. Elements are functioning however temperature regulations are the issue. Switches will need to be replaced. Found that incorrect switch for right front burner was sent. Replaced left front and burner is now functioning properly

Arrived onsite for refrigerator that is no longer cooling. Upon inspection I found that the compressor would pull 13 amps on startup then turn off and do the same when a known good device was put on and tested; ordrng 1 WPW10463858 (COMPRESSOR) and 1 Av (Access valve) and 1 Uv (Uv dryer)

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new fan motor and hv control. Found that the refrigerator started to run as it was not running when I arrived. I checked to see if the unit need to be reprogrammed after the repair and found that it did not. I advised customer that the refrigerator should reach a good temp in about 12-24 hrs. Job complete ; ordrng 1 W11024089 (Evap fan)

"Arrived on site and inspect the dishwasher and found door panel is dented, and kickplate is missing. Also found left front foot is bent. Straighten foot and run a diagnostics cycle and dishwasher is operating properly. New front panel will need to be ordered customer is aware of how long the wait time is for panels.; ordrng 1 W10827631 (Kickplte) and 2 WPW10503548 (Fastener)s"

Arrived onsite for washer not progressing through cycle correctly and leaking oil. Upon arrival inspected unit. Tilted unit to check for oil. Found capacitor exploded and is leaking dark substance. Ran test and found valves and drain pump functioning properly. Will need to order and replace capacitor. Office to reschedule ; ordrng 1 W11395618 (Capacitor)

"Arrived on site to diagnose a washer that is not cycling properly. Found main seal in unit failed causing a leak that has caused all motor components to fail. Due to multiple failed components and cost to repair, homeowner is replacing washer."

Arrived onsite and found unit operating without heating. Found incoming power shorted but breaker not tripped. Advised customer that electrician would be needed to restore power to unit. All else checks good. Advised customer on findings.

Arrived on site for range tripping breaker. Inspected unit and work area. I swapped the control and tested with all burners and water boiling in 2 pots. Unit is now operating as designed. Job completed.

"Arrived on site for dishwasher, inspected unit and work area. Removed old heater and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."