We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 02/16/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Customer is going to order correct icemaker and have apt maintenance replace it.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8MHKXMB03
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/16/2022
Arrived on site to diagnose a refrigerator that is not cooling. Found thermostat failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model KDRP462LSS07
Near Austin, TX 78739
Andrey
Job Details: 02/16/2022
"Arrived on site to replace previously disconnected, control and oven sensor, upon further inspection main control completely cover in dust and grease, removed dust and that power wire going to the cooling fan got caught int the blades shorting out the range, tearing harness, stated to customer that more parts will be needed, cooling fan harness, main control,
We serviced a
WHIRLPOOL DRYER
Model LER4634EQ2
Near Marble Falls, TX 78654
Cliff
Job Details: 02/16/2022
Arrived on site to diagnose a dryer that is not heating. Found failed cutoff t-stat and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78749
Jacob
Job Details: 02/16/2022
Arrived onsite for unit leaking. Looked at the unit and checked the drip pan and you can see where the leaking has been occurring a lot and it was the neck of the fill hose dripping as there is some calcium buildup on the bottom side. Tested the unit but it would not leak any where when testing.
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS4
Near Austin, TX 78738
Andrey
Job Details: 02/16/2022
"Arrived on site to test unit for broken clip, tested unit found vent cover left side clip broken, attempted to fix it but clip needs to be replaced ; ordrng 2 W10854245 (Panel clip)s"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Marble Falls, TX 78654
Cliff
Job Details: 02/16/2022
Arrived on site to diagnose a range that is not turning on. Found wiring burned in junction box and removed burned wires. Rewired unit properly and all is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
David Z
Job Details: 02/16/2022
"Arrived on site to diagnose washer that has a dead panel. On arrival found unit dead and unresponsive. Tested outlet and found outlet showing 0 voltage. Ran unit on an extension cord and heard a hum, but still could not get into control. Unplugged all sources from the control except power. Attached connectors one at a time till I found the source of the buzzing. Found motor is buzzing if unit is powered on, and will not allow the unit to run. Ordering motor and capacitor and main control, if motor failed and caused a power surge all 3 parts may be needed. Advised to have outlet checked as well. Office to schedule when parts arrive. ; ordrng 1 W11170317 (Control) and 1 W10890624 (Motor) and 1 W11428524 (Capacitor)"
We serviced a
JENN-AIR OVEN
Model JJW2830DP03
Near Martindale, TX 78655
Noah D
Job Details: 02/16/2022
"Arrived on site to inspect unit for a stuck key error, upon inspection found the unit was always showing error code for stuck key. Replaced console and tested unit. All functions worked and heat returned.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Seguin, TX 78155
Noah D
Job Details: 02/16/2022
"Arrived on site to inspect unit for being dented on left side, upon inspection found the front cover bent and dented causing issues. Replaced front cover and moved over all hardware. All functions worked. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, TX 78628
Lou
Job Details: 02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the control and cleared the drain and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Austin, TX 78756
Matthew
Job Details: 02/16/2022
Arrived onsite for washer giving error code. Upon arrival put unit in diagnostics and recorded F8E1 no water entering tub or sensor error. Cold water seems to be low flowing ran valve test and found hot water to face good flow but cold water to only have a slow trickle. This slow flow is likely the cause of the error. Notified home owner that due to setup (stacked in closet) two technicians will be needed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78721
Tyler L
Job Details: 02/16/2022
"Arrived on site for install of previously diagnosed part. Installed new cavity thermostat. Tested unit and power was restored. Used cup of water to test heating functions. No issues at this time, job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 02/16/2022
Arrived on site to install previous diagnostics parts. Removed failed interlock and switches. Installed new and tested operation. Found drawer not staying closed. Called Whirlpool tech support and spoke with Kurt. Found primary switch controls door. Adjusted left interlock and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78737
Andrey
Job Details: 02/16/2022
"Arrived on site to replace previously diagnosed FC door, r tech line stated to fix this issue both doors need to be ordered at same time but he could not authorize it do to it may not be covered because its a cosmetic issue, Sr#7732982903, call office, office will resolve issue and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS4
Near Harker Heights, TX 76548
Tyler
Job Details: 02/16/2022
Arrived on site for microwave not heating correctly. Upon arrival I confirm the complaint but found no errors in Diagnostics after further testing I found out the top half of the door lock assembly had failed after replacing a reassembled and tested unit and found unit still not heating after further investigation I found that the high-voltage magnetron capacitor and diode had also failed replace those three parts as well then reassembled and tested unit again and found unit was fully heating as design on multiple one minute water test as well as a full 10 minute bowl of ice test. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78721
Tyler L
Job Details: 02/16/2022
"Arrived on site for install of new heater. Installed new heating element and tested. No issues at this time, unit functioning as designed. No water leaks detected, job complete."
We serviced a
ELECTROLUX WASHER
Model EFLS627UTT1
Near Spring Branch, TX 78070
Andrew
Job Details: 02/16/2022
"Arrived on site to test unit for leaking from door gasket. Found bellow was torn causing leak. Replaced bellow, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tyler
Job Details: 02/16/2022
Arrived on site for washer needing previously diagnosed ACU. Upon arrival reconfirmed issue. After installing needed part I reassembled and tested unit and customer set normal wash and found unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Killeen, TX 76549
Al
Job Details: 02/16/2022
Arrived to inspect range safety issues. Opened the door and found the bottom Oven had a hole in it from the bake element underneath malfunction. Removed the bottom oven and found the bake element was destroyed. Called Whirlpool SAFETY spoke with Jennifer concession # W11NQY1WPL1. Ordering the bake element and bottom oven to complete the repair at Whirlpools request. Parts and labor will be covered for the customer per concession. ; ordrng 1 W10779716 (BAKE ELEMENT) and 1 W10777210 (Bottom Oven (Drip Pan or bake element cover))
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Holland, TX 76534
Tyler
Job Details: 02/16/2022
Arrived on site to install previously diagnosed in a tub. Upon arrival installed required part and then reassembled and tested unit on a high-speed spin tester ensure that tub was staying intact and not wobbling around. Found unit functioning as designed no leaks during test. Call complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
David S
Job Details: 02/16/2022
"Arrived on site to diagnose the Dryer/Washer combo, put it on diagnostics and tested the unit we got no response to the lid latch. Pulled the control panel open and tested J6 from the control and panel Found the lines open, tested the lid latch directly and determined the upper harness is bad. ; ordrng 1 W11028053 (Upper harness)"
We serviced a
GE REFRIGERATOR
Model GSH25JFXJBB
Near Killeen, TX 76549
Tyler
Job Details: 02/16/2022
Arrived on site for refrigerator needing new start device. Upon arrival reconfirmed issue and after installing new start device I was able to reassemble and test and found that the compressor is fully functioning as designed and unit started cooling right away. I informed the customer to give the unit at least a full 24 hours before sticking any items back in the unit to verify that it is still cooling. Call complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Lago Vista, TX 78645
David S
Job Details: 02/16/2022
"Arrived on site for icemaker not producing ice, I pulled the ice maker to the side replaced the fill tube heater reassembled the unit and switch the ice maker on. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRB02
Near Harker Heights, TX 76548
Tyler
Job Details: 02/16/2022
Arrived on site for refrigerator not cooling properly. Upon arrival found cause of issue was a clogged drain line causing door not to fully shut and unit not to cool properly. Cleared drain line and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78745
Jacob
Job Details: 02/16/2022
arrived onsite for unit not giving power. Tested the unit and unit was not working. Checked the white fuse and fuse checked good. All voltage coming in was good. Replaced the control and the unit still did not respond. Called tech line. Had me check voltage and power that was coming in was good. But the control was still not powering on. Tech line said to re order the control for replacement once again. Got sr#7732980002. Let customer know of whats going on. Re ordered part. Office to reschedule ; ordrng 1 W11525996 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Killeen, TX 76542
Al
Job Details: 02/16/2022
"Arrived to install previously ordered parts. Removed and replaced the motor, latch, belt and cam. Reassembled and unit tested properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Al
Job Details: 02/16/2022
"Arrived to inspect washer not completing cycles. Confirmed and found the strike defective and unit clanking. Ordering the strike, latch and will return with the previously ordered parts. Needs more work ; ordrng 1 W10754448 (CLUTCH) and 1 W11457841 (STRIKE) and 1 W11394572 (LATCH)"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Leander, TX 78641
Kimo
Job Details: 02/16/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new latch and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Whitney, TX 76692
Jonathan M
Job Details: 02/16/2022
"Arrived on site for arrange that is not holding temperature. Inspected unit and work area. The customer advised that the unit says it reaches breezy temperature but as soon as they throw the food in the oven, it is not actually cooked through. Tested the unit in diagnostics and found that the big element would not turn on due to a failed bake element.ordrng 1 W10779716 (Bake element) and 1 WP3196548 (Thermal fuse)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Andice, TX 78628
Lou
Job Details: 02/16/2022
"Arrived on site to inspect range cooktop burners not igniting. Upon further inspection, the customer advised that the front left burner does not light. I tested all burners and found the front left is not igniting, but the ignitor is arcing sideways. I removed the cap and attempted to clean the burner head and retested. The burner continued to fail. I am ordering the front left burner head and burner caps.No gas leaks detected during service.; ordrng 1 WPW10406878 (Front left burner head) and 1 WPW10299236 (Burner caps)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Al
Job Details: 02/16/2022
Arrived to install previously ordered part. Called office and spoke with SW to assist with completing the new control process. Stayed on site until unit began operating properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Temple, TX 76502
David Z
Job Details: 02/16/2022
"Arrived on site to diagnose washer that is leaking water when in use. Customer said they see a good sized puddle under the unit when doing smaller loads, but not all loads. Ran valves and unit and did verify a leak coming from the Valve housing. When I checked under the unit I also found gearcase oil splattered all over the unit and rotor, also indicating a failed gearcase. Advised unit needs a new valve / housing, and a gearcase.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Austin, TX 78717
Wesley
Job Details: 02/16/2022
"Arrived onsite and repaired refrigerator which had the switch sticking and flooding water on occasion. Replaced chute, All checks good. Advised customer on repair."
We serviced a
GE COOKTOP
Model JP350T0C1WW
Near McGregor, TX 76657
Jonathan M
Job Details: 02/16/2022
"Arrived on site for a cooktop Applegate the front right burner. Inspected unit and work area. Customer advised they were boiling some thing in one the water boiled over, and it popped and tripped the breaker. Remove the cooktop and found the element still intact.
We serviced a
GE MICROWAVE
Model JNM1541SN1SS
Near Killeen, TX 76542
Al
Job Details: 02/16/2022
Arrived to inspect microwave not powering on. Confirmed the complaint and found a crack in the door. Unable to uninstall the unit due to physical limitations. Ordering the door and will return with all previously ordered parts. Needs more work. ; ordrng 1 WB55X10868 (Door Complete)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Crawford, TX 76638
Jonathan M
Job Details: 02/16/2022
Arrived on site for an ice machine that is making cloudy ice. Inspected unit and work area. Customer advised that he has run to ice machine cleaners and has replace two filters on this unit and cant seem to get rid of the cloudy ice. Check the unit on the unit is making proper sized ice cubes as well as filling the bin. Spoke to BR and was advised that the only potential issue with Gladiolas would be mineral buildup in the water and it either is a water source issue or calcium buildup issue inside of the ice machine. Went over user care guide with the customer and the unit is working as designed. Advise the customer to potentially look into getting a water softener for the house to avoid this issue. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Killeen, TX 76542
Tyler
Job Details: 02/16/2022
"Arrived on site for refrigerator with a crack fill line. Upon arrival I was able to confirm the complaint and after further inspection I found the location of the crack was in the reservoir tube going from the filter into the Reds tube right next to where the condenser fan was located. I was able to bridge the gap of the hole with a 5/16 hose connector then reassembled and tested the unit and found that the fridge had no leaks around the icemaker or water dispenser or any other fill lines through unit. Call complete ; ordrng 1 Unknown (5/16 hose bridge connector (from Tg truck stock)), O-SMS tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW3
Near Whitney, TX 76692
Jonathan M
Job Details: 02/16/2022
Arrived on site for a washer that is not allowing the unit to start a cycle. Inspected unit and work area. Ran unit through diagnostics and found an F7 E5 (shifter fault) and F2 E1 (stuck key) error codes. I tested the unit several times in manual agitation and span and the unit ran as designed. Ran the unit through an auto test and the unit ran as designed. Had the customer start a cycle and watch the unit complete an entire quick wash cycle without stopping.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78626
David Z
Job Details: 02/16/2022
Arrived on site to diagnose washer that doesn't have the indicator LEDs coming on the various function keys. Customer powered on unit and showed me no lights are coming on the buttons. Power cycled unit and ran LED test. Verified all lights working. Exited diagnostic mode and restarted unit. Verified lights are now working as designed. Advised to power cycle the unit if they see weird things like this or console hangup. Advised customer to connect appliance to whirlpool app to be able to update software. Unit now working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Copperas Cove, TX 76522
Al
Job Details: 02/16/2022
"Arrived to inspect dishwasher draining issues. Confirmed the complaint and found the drain pump would work for approximately 30 seconds on a 2 minute drain. I touched it and the drain pump was receiving voltage from the control, but the motor was burning hot. Removed and replaced it and unit tested properly and drained Al of the water without any delays. Customer satisfied, Job complete"
We serviced a
ELECTROLUX RANGE
Model FGF368GSG
Near Austin, TX 78724
Kevin
Job Details: 02/16/2022
"Arrived on site and customer is experiencing gas smell while oven is on. They do not smell it while cooktop is running. Customer says they are not having a cooking problem with oven. Started oven to preheat and it reached temperature correctly observed it reignite four more times and did not notice any gas smell. I observed oven running for 25 minutes with no issue. Sent videos of ignition and flame to KB/service management. Explained to tenant that as long as oven is cooking and it is safe and gas/fuel is being consumed. Natural gas aroma is an additive and isnt necessarily burned away completely, job complete"
We serviced a
MAYTAG DRYER
Model PYET444AYW
Near Lago Vista, TX 78645
David S
Job Details: 02/16/2022
"Arrived on site for dryer stoping mid cycle, tested the thermal fuse on ohms an it was out, replaced the thermal fuses once again. Put the unit back together tested it. Customer stated had vents cleaned. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ07
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/16/2022
"Arrived on site to test unit for no power. Verified unit receiving proper voltage. Found power filter fuse was bad. Replaced fuse, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 02/16/2022
Arrived onsite for DW with no power. Upon inspection I found connections at the junction box loose. I corrected this and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Leander, TX 78645
David S
Job Details: 02/16/2022
"Arrived on site to reconnect the bake and broil igniters, we used the floor protectors dissemble the unit raised the legs up and pulled the cooktop out, took back panels of and inspected the igniter harness to both ovens and they where just hanging in the back causing it to spark on the body of the unit. Connected the harness onto the igniter installed the broiler back on, assembled the unit back and pushed it back and leveled out the legs. Tested the unit to see igniter work. We are ordering a new left hinge. The office will reschedule. ; ordrng 1 W11390106 (Left hinge) and 1 Partsinspection (Parts inspection)"
We serviced a
JENN-AIR OVEN
Model SVD48600W
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/16/2022
"Arrived onsite for control beeping and flashing FC error codes. Inspected unit and found issues with the electronic controls of the unit. The power relay board and harness between board and clock. All would need to be replaced. Parts 71002594 control, 71002048 harness, 71002049 harness, 71002970 harness .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near San Marcos, TX 78666
Noah D
Job Details: 02/16/2022
"Arrived on site to inspect unit for not turning on , upon inspection found the unit was plugged into the disposal outlet. When plugged into the right outlet the unit worked normally. Instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Clifton, TX 76634
Jonathan M
Job Details: 02/16/2022
"Arrived on site for a washing machine that shaking excessively and does not have a lot of water entering the washer. Inspected unit and work area. The customer advised the unit isnt walking on her but it seems to be shaking pretty aggressively during the spin cycle. Ran the unit through a high-speed spin and the customer advised that was exactly what she was saying. I did explain that on these units, the vibration is normal. Did explain water level with the customer and whenever user care guide. Ran the unit through diagnostics and found no stored error codes. Round the unit for an auto test in the unit ran as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 02/16/2022
Arrived on site to test unit for unit not draining. Test unit and found plug still on disposal not allowing unit to drain. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Georgetown, TX 78626
Lou
Job Details: 02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the unit door being damaged, I removed and replaced the door and tested. Unit is operating as designed. Job completed."
We serviced a
JENNAIR OVEN
Model n/a
Near Whitney, TX 76692
Jonathan M
Job Details: 02/16/2022
"Arrived on site for arrange that is not working so well due to the control panel being melted. Inspected unit and work area. The customer advised that they were making candy on their cooktop and the pot overflowed and fell across the control panel burning the control panel. Since that happened, the control panel has not been as responsive as it used to be due to the issues caused by the burning. They wanted to replace the control panel.; ordrng 1 WP74005747 (Control panel)"
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS0
Near Austin, TX 78703
Leonardo
Job Details: 02/16/2022
Arrived on site to replace door. Replaced door test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78754
Matthew
Job Details: 02/16/2022
Arrived onsite for dryer not functioning. Upon arrival found unit burned at terminal block. Will order block kit for repair. Notified maintenance that a 6 ft 4 prong cord would be needed also. Office to reschedule ; ordrng 1 279320 (Block kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrew
Job Details: 02/16/2022
"Arrived on site to test unit for no ice production. Found icemaker didnt respond to diagnostics. Replaced ice maker, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78732
Brandon
Job Details: 02/16/2022
"Arrived on site for customer complaint of unit not dispensing ice or water, found failed control board, ordering control.. ; ordrng 1 W10789107 (Control board kit)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78705
Jacob
Job Details: 02/16/2022
Arrived onsite for unit making noise. But could not test it as the tenant some how managed to drop something else inside of the unit. Let customer know that a 2MAN will need to scheduled in order to check the basket and tub to properly diagnose.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 02/16/2022
"Arrived on site to test unit for latch not engaging. Found cold water valve connection came loose prevent unit from getting water. Secured connection, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Leander, TX 78641
Kimo
Job Details: 02/16/2022
"Arrived onsite to install previously designed pats. Upon arrival I installed new modules and attempted to program unit and found that my button presses would not register no matter what. I called techline and spoke to Travis, Travis advised me to check if neutral had dropped or not because that could cause ui issues which makes it impossible to program unit. Upon checking this I found that the installers/construction used the wrong power cord IE its missing neutral.; ordrng 1 WPW10396788 (Power cord)"
We serviced a
WHIRLPOOL OVEN
Model RBS275PDQ16
Near McGregor, TX 76657
Jonathan M
Job Details: 02/16/2022
"Arrived on site for an oven thats giving an error code. Inspected unit and work area. The customer advised they were unaware of the error code that was present and that she thought it might be an L3 but was unsure. I attempted to replicate the issue by putting the unit on a bake cycle for 35 minutes and could not replicate the issue. Used a temperature sensor to check temperatures and found he unit cycling as designed. I buy the customer that because I could not replicate the issue, I would not be able to determine as to what was going on with the unit. Told the customer to test the unit several times to see if the error code comes back and to notify their extended warranty so we can properly order parts. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Harker Heights, TX 76548
Tyler
Job Details: 02/16/2022
Arrived on site for refrigerator not cooling properly. The pot arrival sound a major defrost issue in the RC Evap compartment. After further inspection and clearing all the ice out I found that the cause of the issue was a failed main harness within the Molex connector coming out of the liner (brown/red tracer) and was missing the prong from corrosion.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Jacob
Job Details: 02/16/2022
"Arrived onsite for unit not turning on. Hit the power button and unit did not turn on. Upon further inspection, found that the ui panel needed to be replaced. Replaced the ui panel. Tested the unit. Unit tested good. No issues at this time. Tenant was wondering about issues with the ventilation being possibly the issue if the unit creates moister on the inside that the unit shows not be used because it can mess up the electronics inside the unit. Let tenant know to have in house maintenance to check the ventilation tube and in wall to be sure no blockages are present. No issues at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Round Rock, TX 78665
Wesley
Job Details: 02/16/2022
Arrived onsite and determined that the hitch in the closing of both doors was due to wear in the correspondent permanent part of the door and not the replaceable closer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Kevin
Job Details: 02/16/2022
"Arrived on site and replaced bimetal and adaptive defrost control. Confirmed heater and heater harness are working properly. Refrigerator has still not completely defrosted took pictures, recommended to apartment resident that it be left unplugged for another 24 hours, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC1
Near Killeen, TX 76542
Al
Job Details: 02/16/2022
"Arrived to install previously ordered parts. Once the main control was replaced, I cycled the power 5 times per service pointer W11498806. Reassembled and unit didnt have the system information for model and serial numbers. Unit ran I diagnostics, but wouldnt work on consumer cycle. Job complete UI and Main control dont match."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
David S
Job Details: 02/16/2022
Arrived on site for dishwasher door making a noise. I inspected the unit and work area. I found the hinge grinding into the frame. I spoke to the customer adding pads to the hinge to prevent the noise. .; ordrng 2 WP8268961 (Pads)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 02/16/2022
"Arrived on site to replace control and condenser motor from previous diagnosis. Found control and condenser motor were good but swapped anyway as I was unable to get compressor to turn on. Replaced parts and still not able to get compressor on. Used temp. start device and run cap with same results. Attempted to put unit into diagnostics but kept kicking right out of diagnostics. Recommend replacing UI and control on return visit then testing. If same issue persists, need to call tech line as compressor windings tested good. Continuity tested good through harnesses. Inspected door harness and found no damage and unable to break continuity by shaking, moving and/or wiggling. Recommend 2hrs on return visit. Requesting AHO. Office to reschedule. ; ordrng 1 W11082783 (UI) and 1 WPW10448874 (Starter) and 1 W10590083 (Run cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Jonathan S
Job Details: 02/16/2022
Arrived on site for refrigerator developing frost on right side bottom of RC ( see SD-QUICKPIC). Gained access to drain pan and poured water on left side and found draining. Found drain pan draining. Checked deli drawer seal and found door sealing.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Leander, TX 78641
Kimo
Job Details: 02/16/2022
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Kyle, TX 78640
Noah D
Job Details: 02/16/2022
"Arrived on site to inspect unit for not locking, upon inspection found the units lock mechanism broken causing the issue, replaced lock mechanism and needed the bezel. All functions worked. Ordering missing bezel. Office to reschedule ; ordrng 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Austin, TX 78724
Tyler L
Job Details: 02/16/2022
"Arrived on site for complaints of lid lock not opening. Found F3E2 inlet water temperature fault, F0E5 off balance load, F7E0 power loss, F0E3 overload, F2E1 UI stuck button. Spoke to SW. Found failed valve thermistor. Found drain pump and motor to be good. Will need new valve and lid latch to complete repair. Office to reschedule.; ordrng 1 W11220230 (Valve) and 1 W10810403 (Lid latch)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS
Near Cedar Park, TX 78613
Wesley
Job Details: 02/16/2022
Arrived onsite and found unit turntable vibrating/squealing occasionally during convection oven use. ; ordrng 1 W10911403 (Turn table motor)
We serviced a
GE MICROWAVE
Model JVM1440BH04
Near Manor, TX 78653
Matthew
Job Details: 02/16/2022
"Arrived onsite for microwave not heating. Upon arrival tested unit. Unit would power on. Lights working and turntable functioning, only not heating. Unit has high voltage issues. Will need mag , capacitor and diode replaced. While attempting to uninstall found that upper bolts did not allow unit to drop down. Found that when installed part of the cabinetry was cut to fit the microwave in. Removing the microwave could cause damage to the cabinets. already given for magnetron, capacitor and diode.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78759
Joe Z
Job Details: 02/16/2022
Arrived onsite for icemaker not making ice. Found water inlet was frozen. Thawed out inlet tube with steamer. Ran harvest test and ice maker now receives water. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Kyle, TX 78640
Noah D
Job Details: 02/16/2022
"Arrived on site to inspect dryer for not running smoothly. Upon inspection found the unit was running but the wheels are rubbing and the pulley was seized. Replaced wheels, pulley and belt. All functions worked.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78664
Gerry C
Job Details: 02/16/2022
"Arrived to inspect dishwasher stalling. F4-E3, F7-E1 stored in memory. I verified power to the motor and then removed and replaced it. I tested within service mode and the unit operated as designed. No leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS2
Near Austin, TX 78721
Tyler L
Job Details: 02/16/2022
"Arrived on site for complaints of no heat. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EC3JHAXRL13
Near Austin, TX 78756
Matthew
Job Details: 02/16/2022
"Arrived onsite for refrigerator not cooling. Upon arrival internal temperature at 53 degrees. Could not hear compressor running. Accessed compressor compartment and compressor was hot. Did hear compressor kick on for about 7 seconds. Recorded amp draw and compressor was pulling 15 amps before shutting off again. Unit has sealed system failure. Will need to replace compressor, evaporator, dryer and valve.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78759
Joe Z
Job Details: 02/16/2022
Arrived onsite for upper spray arm not turning. Upon arrival found that larger plates were preventing the arm from turning. Showed customer how to raise and lower rack. No leaks present. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78757
Matthew
Job Details: 02/16/2022
"Arrived onsite for refrigerator making noise. Upon arrival when door opens the noise was apparent. Put unit in diagnostics and isolated the components in test 3. The dampener motor was functioning but just a little noisy. Removed deli drawer and cleared space to inspect area and noise stopped. Tan test 3 again and could not duplicate the issue. The noise seemed to have gone away. Put deli drawer back in and tested, still could not duplicate the noise. Could have been product vibrating against the back wall when dampener was opening and closing. Customer will monitor.
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Cedar Park, TX 78613
Wesley
Job Details: 02/16/2022
Arrived onsite and called techline and was advised based on how quickly gas could be smelled that the leak must be large and detectable and that every length to identify the leak and repair it should be taken. Ordering all static tubing in series before the valves and a leak detector to determine the leaks origin. Office to reschedule. ; ordrng 1 W10892784 (Left manifold) and 1 W10892775 (Center Manifold) and 1 W10892789 (Right manifold) and 1 W11106963 (Regulator tube) and 1 Gasleakdetector
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW3
Near Austin, TX 78737
Andrey
Job Details: 02/16/2022
"Arrived on site to test unit for water leak, tested unit found no error codes, ran test cycle, all components running good, put few towels and ran normal wash, inspected drain pump and all hose connections, no leaks detected, during normal wash the shocks look very jumpy, unit was not stable, bellow did not have any damage, ordering shocks, office to reschedule ; ordrng 1 W11316766 (Shocks)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY00
Near Austin, TX 78748
Luis
Job Details: 02/16/2022
"Arrived on site for no ice. Ran diagnostics icemaker not running through a forced cycle with test switch engaged,removed icemaker housing found lead disconnected from switch reconnected all connections,power cycled unit,ran test switch. Icemaker ran through a harvest and filled with water."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Austin, TX 78731
Luis
Job Details: 02/16/2022
Arrived on site. Diagnosed a defective door on edge corners ordering a new door. ; ordrng 1 W10746794 (Door ss) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL DRYER
Model MED7230HC
Near Dripping Springs, TX 78620
Andrey
Job Details: 02/16/2022
"Arrived on site to test unit for noise, tested unit found broken blower wheel, will need to return and install blower wheel, office to reschedule"
We serviced a
WHIRLPOOL OVEN
Model KFGD500EWH04
Near Georgetown, TX 78626
Lou
Job Details: 02/16/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the control failure and ignitor shorting out, I removed and replaced the main control and upper oven bake ignitor and tested the unit. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Buda, TX 78610
Andrey
Job Details: 02/16/2022
"Arrived on site to replace previously diagnosed water valve, removed back panel and noticed that the Ice maker valve was disconnected, connected power, put ice maker into diagnostics, ice maker ran full cycle, filled with water, unit running as, no Leaks detected job complete"
We serviced a
LG WASHER
Model WM2501HVA
Near Volente, TX 78641
Jonathan S
Job Details: 02/16/2022
Arrived on site to install previous diagnosed parts. .; ordrng 1 EBF49827801 (Door latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Buda, TX 78610
Leonardo
Job Details: 02/16/2022
Arrived on site to test unit for no heat. Reset board due to no heat test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Cedar Park, TX 78613
Wesley
Job Details: 02/16/2022
Arrived onsite and installed the gasket. Leveled the unit . Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78702
Jacob
Job Details: 02/16/2022
"Arrived onsite for unit not dispensing water. Tested the unit and found that the water was not dispensing. Checked all issues for the water, everything seemed good. Upon further inspection found that the resivior was frozen over not allowing the water to dispense. Ordered perma gum to come back and seal the around the water resivior better to help with the over freezing of the water. Also found ice in the tube for the ice maker, cleared away the ice. Will return with the ice maker is ice has not been produced. Rescheduled with customer ; ordrng 1 W11573592 (Gasket)"
We serviced a
KITCHENAID OVEN
Model KODE300ESS01
Near Georgetown, TX 78628
Lou
Job Details: 02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the thermal fuse and tested temps. Unit Is heating as designed. When I removed the door to perform repairs, I found the upper oven door gasket has hardened in several spots around the gasket. . ; ordrng 2 WPW10282960 (Door gasket)s and 1 CNOTE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78645
David S
Job Details: 02/16/2022
"Arrived on site, customer complaint was refrigerator lights where out. Diagnosed the unit and found the freezer light was out, replaced the light and all the lights came back on in the unit. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78749
Luis
Job Details: 02/16/2022
"Arrived on site for icemaker issues. Ran diagnostics,ran bucket test passed,ran thermistor test passed,ran harvest test,icemaker dumped ice,ran fill test passed."
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Austin, TX 78737
Andrey
Job Details: 02/16/2022
"Arrived on site to test unit not operating correctly, tested unit found ACU not sending and voltage to drain pump, Also the bad pressure switch error, unit would also need new below and possibly dispenser due to extreme calcium buildup, presented to customer all issues with unit
We serviced a
GE REFRIGERATOR
Model PSCF5RGXCFBB
Near Georgetown, TX 78626
David Z
Job Details: 02/16/2022
"Arrived on site to diagnose refrigerator that is not providing any cooling. On arrival found unit unplugged. Customer advised unit stopped making ice, and then Temps went up. Plugged in unit and allowed compressor to run. Found compressor very very weak, and you could barely hear it running. No frost pattern showing.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 02/16/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the control panel and assisted the customer in connecting the unit to WiFi. Tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Jacob
Job Details: 02/16/2022
Arrived onsite to replace parts ordered by previous tech. Replaced the control. No issues at this time. Customer needs to plug it in when ready for use. Spoke with JC to help diagnose
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78735
Luis
Job Details: 02/16/2022
Arrived on site. Powered unit on compressor making loud screeching noise called tech support per tech support defective compressor. Ordering compressor Sr7732984630; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model RBD275PDQ14
Near Marble Falls, TX 78654
Cliff
Job Details: 02/16/2022
Arrived on site to diagnose an oven with multiple issues. Found relay on control shorted an ui nonresponsive.