Service History 72

We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Robert
Job Details: 08/04/2021
"Arrived on job for complaints of dishwasher not working correctly. Found that the float area had water in it. Traced leak back to the left corner of unit. The dispenser is leaking rinse aid, causing additional bubbles to leak out. Ordered dispenser part.; ordrng 1 W11412300 (DISPENSER )"
We serviced a
GE REFRIGERATOR
Model PSI23SCPABS
Near Austin, TX 78717
David S
Job Details: 08/04/2021
"Arrived on site to inspect FRZR NOT COOLING, READING 24 DEGREES- FRIDGE IS WORKING FINE. Found refrigerator unplugged so I plugged it back in and waited for the compressor to kick on which it never did, I then performed a resistance test at compressor and found that 2 out of the 3 terminals showed over 100 ohms. We tested voltage to the compressor and found 120vac. So we determined that the compressor as gone bad. We ordered 1 compressor, dyer, and access valve and 2hrs min return service must be first in the am unit is in the garage. Office to reschedule when we have eta on parts ; ordrng 1 WR87X10067 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 AUTHO (AUTHO) a
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Waco, TX 76712
Jonathan
Job Details: 08/04/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Attempted to remove the user interface and found even though I removed every single screw inside that user interface area, the control panel would not come loose. Inspected the new user interface and found that the unit has four 12 inch double sided tape strips ho,ding the UI to the outer door. Spoke to PR and was advised that we couldn?t use a flat head screwdriver to remove it due to potential damage to the outer door. The customer advised that he did not want dents in his door. Thus we need to order an outer door as well as return with the user interface for repair. .; ordrng 1 W11231156 (panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site for items freezing in RC intermittently. Inspected unit and work area. Performed diagnostics mode and tested components. Found all passed. Gained access to RC thermistor and measured resistance and found out of range. Removed diffuser with thermistor and installed new. Performed diagnostics mode and tested operation. All tested good, no water leaks detected during service. Spoke with customer on air flow and user care guide."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/04/2021
Arrived on site for IM not working. Attempted to jump T and H on ice maker and motor would not turn. Removed ice maker and installed new ice maker. Used jumper and ice maker motor spun and called for water as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Granite Shoals, TX 78654
Tommy
Job Details: 08/04/2021
"Arrived onsite for dryer not operating correctly. Upon arrival found unit had F6 E3 error code bad communication between control and UI. Tested unit and found unit overlay intermittently communicating, unit will require new control and overlay
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
F6E4 Arrived on site for oven still not reaching over 100 degrees during preheat. Upon arrival the customer stated the issue was intermittent. I entered the unit into diagnostics and found an F6E4 error code indicating a control issue. I replaced the control then pulled the unit out to find the oven temp sensor failing. I replaced the oven temp sensor and reassembled the unit. After reassembly I tested the unit and found it heating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Luis
Job Details: 08/04/2021
"Arrived on site for no ice. Found icemaker tray warped diagnosed defective icemaker. Replaced icemaker ran harvest test passed,ran fill test passed."
We serviced a
WHIRLPOOL RANGE
Model WGI925C0BS00
Near Dripping Springs, TX 78620
Robert
Job Details: 08/04/2021
Arrived on job for complaints of range working properly. Found that the module fuse was open. Will need touchpad also. Getting error code for bottom oven. Send RJ please.; ordrng 1 AUTHO and 1 W10818273 (display) and 1 W10886865 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/04/2021
"Arrived on site for refrigerator ice clumping up in ice bin and intermittently freezing in fresh food. Inspected unit and work area. Found air vent blocked and causing possible items to freeze. Found wire harness cover torn. Corrected cover to protect harness. Tightened door handles. Performed diagnostics mode and tested fresh food thermistor and damper control, found no issues with damper or thermistor. Gained access to ice maker and found calcium buildup in fill tube, cleared buildup. Cycled ice maker and found water pressure low and not allowing ice maker to fill. Tested water dispenser and found low pressure. Traced water pressure to single inlet valve. Will return with dual inlet valve and filter head. . ; ordrng 1 WPW10238100 (SINGLE INLET VALVE) and 1 WPW10341320 (DAUL INLET VALVE) and 1 WPW10394053 (FILTER HOUSING)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 08/04/2021
"Arrived on site to replace sump and control diagnosed by previous tech, after replacing, unit tested good, no leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Temple, TX 76502
Al
Job Details: 08/04/2021
Arrived on site and inspected French door refrigerator missing shelf and right door leveling issues. Leveled the door and installed the bin. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS03
Near Austin, TX 78717
David S
Job Details: 08/04/2021
"Arrived on site to inspect combo oven more than 25 degrees off. I placed unit into diagnostics mode and check for codes found code stored for f6e1 UI to control state status error after that I found the time on display advancing too fast and at one point it was not responding to Touch. I proceeded to replace oven temp sensor then ran a temp test on the unit. I found oven temperature getting to and staying around 400 degrees when set to 350. I am ordering a new UI, because of the miscommunication error, and the display not functioning properly. We will have to retest oven temperatures when we have the new UI installed. I am also returning with the control just in case. The office will reschedule when we have an eta on the part. ; ordrng 1 W11297728 (UI)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Manor, TX 78653
Scott
Job Details: 08/04/2021
Arrived on site for trim on both lighted shelves as well as front plastic of freezer draw . Shelving and draw fronts not covered under extended warranty. Also dispenser drip tray is broken causing water to drip down door which could spill on UI deli control . Ordering drip tray . Call to set up return . No water leaks detected at time of service. ; ordrng 1 W10909034 (Drip)
We serviced a
WHIRLPOOL COMPACTOR
Model KTTS505ESS0
Near Austin, TX 78737
Brandon
Job Details: 08/04/2021
"Arrived on site for customer complaint of unit being damaged at time of install, found frame damage on left and right side of unit, called tech line,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78754
Wesley
Job Details: 08/04/2021
Arrived onsite and repaired broken fan by replacing with new. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Wesley
Job Details: 08/04/2021
Arrived onsite and calibrated oven for not reaching temp as designed. All checks good. Unit is now operating as designed and reaching set temp.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
Arrived on site for F3E0 error code. Upon arrival confirmed issue and gained access to the back of the unit. Upon further inspection found the oven temp sensor shorted. I replaced the temp sensor and attempted to run a bake preheat but the error code returned. I then traced the issue back to the control board. I replaced the control and reassembled the unit. After reassembly I tested the unit to find it now operating as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78717
David S
Job Details: 08/04/2021
Arrived on site to inspect Light indicator light is on but the burners are off (Light will not go off) when the burners are off. Upon inspection found the front right burner to be hot to the touch. Asked customer if she had used the cooktop before we came she said yes an hr. Ago. We then Gained access to back of unit to test switches and found that the front right burner switch to be the cause of the issue. We then replaced that switch and tested all switches afterwards and found that light would turn off.job complete
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS246GS0
Near Austin, TX 78703
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for unit not washing correctly. Found bad wash motor replaced sump and motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
Chance S
Job Details: 08/04/2021
"Arrived on site for microwave light not shutting off. Upon arrival the customer stated the light on the bottom of the unit was getting very hot from the light not shutting off so they removed the bulb. I reinstalled the light bulb and cycled the unit through FULL, HALF, AND OFF options for the over range light and found the UI functioning as intended but the light not changing at all indicating a control failure. Im ordering a new control W10892389. Office to reschedule when availability of part is known.; ordrng 1 W10892389 (Control)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78753
Wesley
Job Details: 08/04/2021
Arrived onsite and installed new heating element to replace the shorted heating element. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM01
Near Round Rock, TX 78681
David S
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. Gained access to drain tube and replaced with p-trap and unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Austin, TX 78745
Kevin
Job Details: 08/04/2021
Arrived on site and inspected dryer and found control panel is unresponsive again. Replaced control panel and control board
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected refrigerator and found customer has already thawed fresh food section. Fresh food evaporator has been frosted over. Remove cover and found Thermistor is loose and not attached to evaporator, took one picture. Replaced Thermistor, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY00
Near Austin, TX 78733
Kevin
Job Details: 08/04/2021
"Arrived on site and inspected refrigerator and found Icemaker is stuck in mid cycle. Took one picture. Cleared ice and cycled icemaker manually and it did not fill with water and valve didnt make noise. jumped V to L on Icemaker and valve energized but did not fill with water. separated waterline below freezer door and ran water valve again to icemaker and it dispensed here. Used a steamer on the water line below the freezer door and was able to get it flowing again. Replaced Icemaker and it cycled properly and filled with water.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Jonestown, TX 78645
Justin
Job Details: 08/04/2021
Arrived on site to install previously diagnosed parts. I installed the new timer and the unit failed once. I tested the unit for over 30 minutes and could not replicate it again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Austin, TX 78717
David S
Job Details: 08/04/2021
Arrived on site for fridge leaking we spoke to the customer said that the fridge was not cooling after the flooring company moved it. We inspected the unit and work area. We gained access to water valve and found the valve leaking.the unit is not hooked up to water so we cant be 100 percent sure that only the valve is leaking. We did a temp test in the freezer found that the freezer only gets down to 12 degrees. The unit has had a sealed system repair in the passed we see searched for any leaks with black light. We found the condenser leaking from underneath and we found what appears to be dye coming from the cabinet. Can not determine if its dye or dust from the flooring. The valve and condenser will need to be replaced. We spoke to the customer about needing to do an nitrogen test to verify that the compressor leak is the only leak in the system. ; ordrng 1 WPW10455331 (Inlet valve) and 1 W11211932 (Condenser) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS2
Near Austin, TX 78703
Leonardo
Job Details: 08/04/2021
Arrived on site to test unit for unit not getting to temp. Test unit and found oven set on Celsius. Set unit to F test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78759
David
Job Details: 08/04/2021
"Arrived on site to diagnose washer that has the timer counting up on remaining time, and had some issues spinning clothes. Ran error codes and found F8E6 water hazard, F7E9 locked rotor. Could feel basket scraping and not moving well. I checked under the unit and found the rotor bolt was completely gone, and the rotor was covered in gearcase oil. Replaced gearcase and slider. Advised customer on repair that I had to use some PB blaster to get the gearcase shaft into the basket due to rust buildup. Reassembled and rinse out unit. Ran through diag cycle and verified all is working as designed. Put unit in cleaning cycle to make sure there was no remaining PB blaster residue.
We serviced a
LG DRYER
Model DLE0442W
Near Liberty Hill, TX 78642
Tommy
Job Details: 08/04/2021
"Arrived onsite for dryer not heating correctly, upon arrival found dryer was heating but struggling due to having dust stuff in and around it cleared with shop vac. Job Completed."
We serviced a
GE REFRIGERATOR
Model PSCF3RGXCFWW
Near Lakeway, TX 78734
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of unit leaking water, found ice door stuck open due to failed solenoid. Ordering solenoid and control. Returning tech to install solenoid first. ; ordrng 1 WR62X10055 (Solenoid) and 1 WR55X10780 (Control)"
We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, TX 78641
Tommy
Job Details: 08/03/2021
"Arrived onsite for washer making intermittent grinding noise. Upon arrival found unit was under warranty, also found customer had videos of grinding, inspected gearcase and washplate and found no damage, found unit motor to make intermittent noise, ordering motor.; ordrng 1 W11497303 (Motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78756
Scott
Job Details: 08/03/2021
"Arrived on site , replaced bellow . Ran diagnostics all checked normal. No water leaks detected. Checked and found nothing in drain pump . Job complete ."
We serviced a
WHIRLPOOL DRYER
Model WED4915EW1
Near Elgin, TX 78621
Matthew
Job Details: 08/03/2021
Arrived onsite for dryer not turning on. Upon inspection found failed fuse. Replaced fuse and tested. Unit is functioning properly. Explained to customer to take a look at ventilation duct to insure proper air flow. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78732
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of unit not dispensing water and ice, found door damaged and not making contact with door switch. Ordering left side door. ; ordrng 1 W11435353 (Door) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Austin, TX 78717
Wesley
Job Details: 08/03/2021
Arrived onsite and found harness will be needed to repair as there was a short at the power block. Customer is supplying the power cord.; ordrng 1 W11171888 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Kayman
Job Details: 08/03/2021
Arrived onsite for refrigerator not making ice in the RC. Upon arrival I found the RC=35 FC=0 ice room =11. I found the Ice maker test 56 showing E5 for failed IM thermistor. I replaced the ice maker and cycled power. In test 56 the IM now shows E0 or no errors for fully functional ice maker. I tested fill and the icemaker filled as designed. I advised the customer to give the unit 24 hours to start producing ice again. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78754
Matthew
Job Details: 08/03/2021
Arrived onsite for dishwasher not turning on. Upon inspection found faulty connector in junction box. Secured connector and tested. Unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Austin, TX 78731
Luis
Job Details: 08/03/2021
"Arrived on site for water leaking. Found frozen drain in freezer,removed compressor cover disconnected drain tube,found obstruction in drain tube,replaced drain tube defrosted ice in drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/03/2021
Arrived on site for CSI refrigerator freezer door handle keeps popping off / bottom of the fridge stripping is not screwed on and connect properly. Found set screws in handle were stripped out. Removed freezer handle and installed new freezer handle. Handle no longer sits crooked against door. Handle is flush with freezer door. Freezer door opens and closes as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Austin, TX 78703
Jacob
Job Details: 08/03/2021
Arrived onsite to replace console. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Wesley
Job Details: 08/03/2021
Arrived onsite and advised customer on best microwave door closure practice. Also customer is having console problems. Ordering console to correct. ; ordrng 1 W11105016 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Leander, TX 78641
Kayman
Job Details: 08/03/2021
Arrived onsite for refrigerator making night pitched noise. The customer showed me that the noise is coming from the diffuser area. I put the unit into diagnostics on test 3 and ran the baffle/evaporator fan functions. I confirmed the diffuser is making a high pitched chirping noise. The customer also stated some foods are freezing on the RC. I will need to order the diffuser and return to complete the repair. Office to R/S due to part availability. ; ordrng 1 W11236851 (Diffuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of water dispensing out of water dispenser, found failed valve, I replaced the valve, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Killeen, TX 76549
Chance S
Job Details: 08/03/2021
Arrived on site for wall oven not shutting off. Upon arrival customer informed me that when the unit was hot and he opened the door the UI would begin to glitch and not respond to commands. He stated that the only way to shut the oven off was to shut off the breaker. Upon further inspection I found the UI giving sporadic ohm and voltage readings. Im ordering a new UI W11297709 to ensure reliable repair on return. The following tech should make sure the new system has the proper software version per the service pointer upon completion of repairs. Office to reschedule when availability of the part is known. ; ordrng 1 W11297709 (UI panel (Stainless))
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HB02
Near Austin, TX 78759
David
Job Details: 08/03/2021
Arrived on site to diagnose oven that is not heating at all since install. Performed voltage checks on unit. Only found 120v at control. Checked installation and found L2 wire was not connected to a wire nut and just sitting inside the junction box. Powered off unit and attached conduit connections properly. Retested and verified unit is now heating. Unit working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78703
Luis
Job Details: 08/03/2021
"Arrived on site for no cool. Removed evaporator coil found frost on only top coil diagnosed a refrigerant leak in the system complete sealed system will need to be replaced
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Austin, TX 78736
Jacob
Job Details: 08/03/2021
Arrived onsite for adjusters broken on the top rack. Looked at the top rack and saw that the right side of the adjusters had broken off. Replaced adjusters and tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP1
Near Austin, TX 78726
Justin
Job Details: 08/03/2021
"Arrived on site to install previously diagnosed parts. I re-diagnosed the unit. I gained access to the bottom of the unit and then put it into diagnostics mode. I found stored error codes F9E1 for diverter cannot find home position and F10E3 for drying fan error. I then tried to run a diagnostics cycle, but it kept beeping and not going through. I tried this three different times, but the test cycle would never start. This typically indicates a faulty fan motor. I unplugged the fan motor in order to bypass it and see if the diagnostics cycle would start. It now started. Again, this indicates a faulty fan motor. During the test I found the diverter leaking. I also found the OWI causing the unit to run forever. The customer also requested replacing the console, due to the lights beginning to fade out. I am quoting the customer for the fan motor, sump and motor, OWI, and the console to install. Office to reschedule. No balance collected due to already collecting the service fee on prior visit. ; ordrng 1 WPW10705575 (OWI) and 1 WPW10469574 (Vent) and 1 W10847804 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near Del Valle, TX 78617
Jacob
Job Details: 08/03/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78734
Leonardo
Job Details: 08/03/2021
Arrived on site to test unit for unit leaking. Test unit and found hose to fill valve damaged.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78721
Scott
Job Details: 08/03/2021
"Arrived on site ,replaced fresh food door and badge . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Austin, TX 78730
David
Job Details: 08/03/2021
Arrived on site to follow up on oven door with bent hinge. Installed new door hinge and retested. Verified unit working as designed.
We serviced a
IKEA DISHWASHER
Model IUD8555DX2
Near Austin, TX 78757
Scott
Job Details: 08/03/2021
"Arrived on site ,replace fill tube to extra tank . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Killeen, TX 76549
Chance S
Job Details: 08/03/2021
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Austin, TX 78750
David
Job Details: 08/03/2021
"Arrived on site to follow up on cooktop that customer says back right burner is still too hot on. On arrival customer advised me that when they use the dual element burner and put it to simmer, foods still boil even when set to low. Customer let me know that they are using the dual setting as well. I advised customer that the rear right and front left burners are much higher BTU, and even with a lower setting they still have more power and will produce a lot of heat. Customer is also using cookware that is smaller then the burner by 1 inch on all sides. Called and spoke with Austin at tech line who confirmed that larger burners can still produce enough heat to keep boiling, and also heats the side of the cookware when there is uncovered burner space. Unit is working as designed at this time. SR7731405437. Call complete.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78717
David S
Job Details: 08/03/2021
Arrived on site for washing machine not dispensing soap from the load & go. I inspected the unit and work area. I entered diagnostics and found error code f6e3 communication error. I gained access to the control and tested voltage from the control to the UI. I found good voltage present. I replaced the UI. I powered cycled the unit and retested it. The unit is working as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS
Near Austin, TX 78734
Leonardo
Job Details: 08/03/2021
Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Matthew
Job Details: 08/03/2021
"Arrived onsite for washer not agitating. Upon inspection found faulty actuator. Per Whirlpool service pointer, actuator must be replaced. Actuator was RWO. Returning with actuator. All other components tested good at this time . Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Round Rock, TX 78681
David S
Job Details: 08/03/2021
"Arrived on site for washing machine leaking. I inspected the unit and work area. We put the unit through a diagnostics cycle, and found the valves not leaking. We gained access to the gear case, drain pump and recirculating pump. We found no signs of leaks or water at any of them. I filled the tub full of water and monitored for any leaks and found. None. There are no leaks at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Leander, TX 78641
Kayman
Job Details: 08/03/2021
Arrived onsite for dishwasher not operating or locked. Upon inspection I found the control lock on. I turned the lock off and put the unit into diagnostics. I found F3E3 stored in the unit. I let diagnostics run through and all functions passed as designed.The customer denied and advised me they would let us know if any other issues come up.No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Lakeway, TX 78734
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of unit leaking out of dispenser drawer, I replaced dispenser drawer, unit tested good."
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Spicewood, TX 78669
Brandon
Job Details: 08/03/2021
"Arrived on site to replace gearcase basket and slide, after replacing, ran balance test and diagnostic test, unit passed all tests."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Leander, TX 78641
Kayman
Job Details: 08/03/2021
Arrived onsite for washer no power and not operating. Upon arrival I was informed the washer has tripped multiple breakers within the home. I accessed the diagnostics menu and found F2E1 error stored in the unit. I cleared the error and ran the test cycle. I found all functions working as designed. I inspected the control area and did not see any visible breaks or shorts that could cause a breaker to trip. I was not able to get the unit to trip a breaker while onsite. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZC3122DW01
Near Austin, TX 78738
Luis
Job Details: 08/03/2021
"Arrived on site for defective compressor. Replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. customer pointed out rust at bottom of liner inside unit called tech support per tech support metal liner and due to unit stopped cooling moisture with the rust leaked out and will not affect the functionality of unit. SR#7731410266"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Tommy
Job Details: 08/03/2021
Arrived onsite for dishwasher not heating. Upon arrival found unit to be operating as designed and spoke with customer about rinse aid. Job Completed.
We serviced a
GE MICROWAVE
Model PEB7226SF2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 08/03/2021
"Arrived on site for microwave with no power. Inspected unit and work area. Unit was already uninstalled and cover removed. Gained access to control and measured incoming voltage and found 120 volts. Found failed control. Removed failed control and installed new. Tested heating operation. Assembled unit and installed microwave. Set clock and tested operation. All tested good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78731
David
Job Details: 08/03/2021
"Arrived on site to follow up on icemaker not producing ice. On arrival found ice on cutter grid harvesting. Found the inlet valve is filling super slow, does not fully fill reservoir. Recommended replacement of inlet valve to resolve.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78731
David
Job Details: 08/03/2021
"Arrived on site to follow up on refrigerator that needed to be repositioned and a measured fill not correctly working. Repositioned unit to allow for opening and closing of doors approved by customer. Customer showed me the measured fill is not fully filling to 1 cup, and if you dispense any water it doesnt immediately shut off.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of light not working, found failed led power supply, I replaced power supply, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78731
David
Job Details: 08/03/2021
Arrived on site to diagnose washer that is not cleaning clothes very well. Ran unit and could hear it struggling to agitate. Found shifter disconnected from cam. Ordered updated shifter actuator to resolve. Zip tied existing shifter to accommodate customer until part arrives. Office to schedule when part arrives. ; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78745
Kevin
Job Details: 08/03/2021
"Arrived on site and inspected range and found door switch is mostly registering as open with the door closed or peg pressed manually. Removed rear panel and found yellow wire is loose inside harness sleeve. Reset it into position and door is now registering properly. Pre heated range up to 500 degrees to ensure correct operation, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC1
Near Cedar Park, TX 78613
David S
Job Details: 08/03/2021
Arrived on site to install previous diagnosed parts. We replaced the door with the UI. We tested the unit and it is working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near San Marcos, TX 78666
Leonardo
Job Details: 08/03/2021
Arrived on site to test unit for oven giving f2e1. Error code is a bad keypad. Will order new control panel. Office to reschedule. ; ordrng 1 W10452290 (Control panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Bee Cave, TX 78738
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of unit not draining found error codes 8-2 6-4 in diagnostic mode, found failed drain pump, I replaced drain pump, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG51USODS00
Near Austin, TX 78717
Wesley
Job Details: 08/03/2021
Arrived onsite and found unit sparking while plugged in. Advised that spark harness and module would be needed to repair.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Temple, TX 76501
Tali W
Job Details: 08/03/2021
"Onsite to install previously diagnosed parts. Replaced main harness due to incorrect install of power cord leaving screws on terminal block loose. Customer received replacement cord from Lowes due to install error. Control not affected. Tested, unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Austin, TX 78728
Justin
Job Details: 08/03/2021
"Arrived on site for a dishwasher leaking. Upon arrival the customer stated it is an intermittent leak, but when it leaks it is severe. They informed me that it has not leaked in several days. I gained access to the bottom of the unit and put it into diagnostics mode. I found stored error code F6E6 for cool water. I ran a test cycle and found no leak coming from the valve, drain pump, nor sump/motor area. Upon further inspection I found no traces of water under the unit at all. I did see some water spots in front of the unit however. I gained access to the inside of the door and found no leak while running the unit. I found the gasket and door seal in good shape. I could not replicate the leak during the service. I advised the customer it is necessary to get a video of it if it happens again. If the customer finds the unit still leaking, we will need to return with a clear door to further diagnose.
We serviced a
WHIRLPOOL RANGE
Model RBD305PRS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 08/03/2021
"Arrived on site for ERROR CODE E2- HEAT SPIKES UP AND LOCKS UP. Placed in diagnostics and F3E2 and F3E0 came on. Based on error codes, tested temp sensor and it was well within range. Tested P23 connector and harness is getting the proper voltage.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Georgetown, TX 78633
Jonathan
Job Details: 08/03/2021
"Arrived on site for washer lid not latching. Inspected unit and work area. Found door strike broken and causing failure. Will need to replace door strike. Office to schedule return when ETA aid available on part,; ordrng 1 W11457841 (STRIKE)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78750
David
Job Details: 08/03/2021
"Arrived on site to diagnose dishwasher that is not running. Performed diagnostic and error check. Found errors F8E4 drain pump electrical problem, F2E1 stuck key. Customer also showed me the dispenser door is not latching. Ran unit in diag mode and found drain pump is not moving any water, just making rumbling noises. ; ordrng 1 WPW10531320 (Drain Pump) and 1 W10861000 (Dispenser)"
We serviced a
KENMORE DISHWASHER
Model 665.12413N412
Near Killeen, TX 76549
Al
Job Details: 08/03/2021
Arrived on site and inspected F22 error. Removed and replaced the panel (complete) and unit tested as designed. Job completed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Spicewood, TX 78669
Brandon
Job Details: 08/03/2021
"Arrived on site for customer complaint of noise issue, found floor is not level, also found left side front foot/caster is broken/stripped, ordering caster and fan housing. ; ordrng 1 WPW10515763 (Caster) and 1 WPW10515762 (Caster) and 1 WPW10189184 (Fan housing)"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Spicewood, TX 78669
Brandon
Job Details: 08/03/2021
"Arrived on site to replace failed control board, after replacing appliance manager, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Leander, TX 78641
Kayman
Job Details: 08/03/2021
Arrived onsite for dishwasher not washing. Upon inspection I found F7E1 stored in the units system. I let diagnostics run through and I found the wash motor intermittently not washing. I replaced the heater and motor assembly. I tested the unit and it is working as designed at this time with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM3
Near Austin, TX 78738
Leonardo
Job Details: 08/03/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78717
Justin
Job Details: 08/03/2021
Arrived on site for a range with a burner not operating properly. Upon further inspection I found the back right burner corroding and making irregular flames. We will need to order the cap to replace. I also found the right most knob wearing down and turning freely. Due to that being a safety issue I am also ordering the knob. Ordering both parts and the office will need to reschedule. ; ordrng 1 WPW10183370 (Right Back Burner Cap) and 1 WPW10339442 (Knob)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78724
Matthew
Job Details: 08/03/2021
Arrived onsite for microwave light not functioning. Upon inspection found failed bulb housing. Replaced housing. Unit is functioning properly. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MTF1972HRB
Near Del Valle, TX 78617
Jacob
Job Details: 08/03/2021
Arrived onsite for unit over freezing and unthawing too long were food expired. Upon further inspection. Found that the gasket was torn from the wear and tear. Gaskets and door and no longer available to order. Let customer know of the issue. Will go with a new unit. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Georgetown, TX 78633
Jonathan
Job Details: 08/03/2021
Arrived on site for washer not spinning water out of clothes. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit not agitating or spinning properly. Gained access to gearcase and pulley and found actuator to connected to cam. Removed failed actuator and installed new. Tested operation and all tested good. No water leaks detected. Spoke with customer on user care guide and soap usage with home water softener.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Dripping Springs, TX 78620
Robert
Job Details: 08/03/2021
Arrived on job for complaints of dryer burning smell. Found that dryer was operating normally.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78702
Jacob
Job Details: 08/03/2021
Arrived onsite for unit not agitating or spinning. Upon further inspection. Found that the motor was not turning to agitate or spin. Found that that the capacitor is bad reading 00.07 ohms. Ordered capacitor and a motor just incase. Office to reschedule. C; ordrng 1 W10890624 (motor-drve) and 1 W11158830 (capacitor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78746
Luis
Job Details: 08/03/2021
"Arrived on site for water leaking. Removed base grill,had customer run water dispenser,water leaking from inside harness sleeve diagnosed unit will need a new freezer door due to water line not replaceable by itself. . ; ordrng 1 W10800792 (Freezer door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/03/2021
"Arrived on site for refrigerator leaking water and not producing ice. Inspected unit and work area. Found RC drain frozen over. Performed diagnostics mode and tested ice maker cycle. Found ice maker not rotating and IM motor running. Removed failed ice maker and installed new. Thawed drain line and tested drain operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78721
Scott
Job Details: 08/03/2021
Arrived on site for no heat dishwasher . Found customer was using one hour wash cycle and no rinse aid . Ran diagnostics all checked normal. And no error codes . Instructed about soap usage and rinse aid . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Andice, TX 78628
Tommy
Job Details: 08/03/2021
Arrived onsite for unit vent control buttons getting stuck. Upon arrival found unit control was not installed correctly wasnt all the way forward. Removed and reinstalled forward and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78748
Kevin
Job Details: 08/03/2021
"On site and inspected dryer and found no airflow showing on airflow meter. Took one picture. Inspected vent to the exterior and found it does not open. Apartment building maintenance will need to replace the event to the exterior exit. Dryer should not be used until this is done, job complete"
We serviced a
GE REFRIGERATOR
Model GSH25JSRFSS
Near Austin, TX 78745
Luis
Job Details: 08/03/2021
"Arrived on site for unit not defrosting. Removed cover no continuity on heater diagnosed a defective heater,replaced heater assembly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Dripping Springs, TX 78620
Robert
Job Details: 08/03/2021
"Arrived on job for complaints of oven touch pad not operating. Found that it was working mostly, but some buttons not responding. ordrng 1 W11296171 (console)"